Progress Energy Corporate Office | Headquarters Contact Phone Number & Address

Anonymous

4/2/12

They are terrible with customer service. They shut the power off and I just moved into the unit. Within 30 minutes of my finding of this, I called to find out what the issue was. I paid the deposit and although they are open until 9pm and it was only the afternoon on a Friday, I had to go the entire weekend without power and then they couldn't give me a definite connect time for Monday. They have no regard for their customers whatsoever. This company is a Fortune 500 Company with Investors! I am a first time customer who opened a new account and was treated terribly from the very first moment... What does that say about them? Can't wait to see how bad I'll be treated if something happens later on..

1/3/12

I woke up In a 40 degree temperature and find out my power was off I immediately make a call and it was off for none payment . I knew I missed paying the bill on time I paid it and they told me it will be coneccted in less than 2 hours. 4 hours passed by and no power it was 5 pm by then when I called back they told me sometimes before midnight . By then the temperature inside my house was 40 degree I have a 2 years old and asked them to help me out to get my power back on faster . No one cares they said they cant do anything , they acted like animals or machines no humans no one cares even if u die all they care for is taking your money and connection fees and 5 dollar for making a payment over the phones. I paid these cowards 10000,s over the past 20 years . I hope they all die or bankrupt

R. Speights	9/12/11
My power was disconnected today, I went and payed my bill less then an half an hour when the guy disconnected my service. It's been over 7 hours and I'm still waiting to have my services reconnected. They also have the worst service.

Elizabeth	9/7/11
Well, they do employ some of the rudest most NON-helpful customer service people answering the phones!! That is a fact!! Not to speak of having to wait for a half hour or more to speak to a live person!! Could this be part of the changes with the merger?? I wonder....

customer in Pinellas county

9/9/11

The uneducated idiots in the customer service department at the Pinellas county location are ignorant and rude. I had a question about my account and was spoken to like I was stupid and naive. They did not answer my issue and turned it around blaming fault on me, called me a liar and hung up on me. This will be resolved with the corporate office. If that does not solve this issue it will be resolved with the government. This is the worst company I have ever dealt with in my entire life.

Brian

7/5/11

I just contacted my PE and could not get any help. I needed to make an extension on my account, I just paid one month last Thursday on my account, and I am still behind. My wife has been unemployed through no fault of her own since Jan of this year and things are really difficult. I made a payment in the amount of $300 last week which was for one month, but they are going to disconnect my electric for another $325 which by the way, just turned out to be past due on Thursday. I told them I am getting paid this week, and can pay the amount by this Friday July 8, but the rep told me there has been a disconnect order since June 30 the same day I made the payment and that he cannot do anything. I am sitting here waiting on my electric to be disconnected with 4 kids in the house. I had to make the decision on what to pay. I paid what I could to the electric. I also had to pay my rent, and get some food. So, I am now stuck and do not know what to do except live for more than days in 90+ plus weather....and our water is run from a well, not city water, so without electric...we do not have water either because we need the pump to run to get the water in the house. They did not care to hear that either! I have been a customer for 5 and a half years, and I have a deposit of $640 on my account!!!

mike

5/18/11

This company has the WORST customer service in the world, i have been a customer for over 2 yrs and have a never had a problem paying my bill, after receiving notice about a bankruptcy filing, which their bill was not supposed to be included, they have the nerve to close my existing current account, which by the way was paid 13 day early and for more than the amount due. then send me a bill for a connection charge of $28.00 for something that was never been disconnected and an OUTRAGEOUS deposit of $470.00. i attempted to contact them. their first response was to hang up on me, second attempt was for them to transfer me to a voice-mail, and the third attempt resulted in talking to a unhelpful supervisor who proceed to tell me to contact my atty and that they couldn't do anything about it. Progress energy are just a bunch greedy SOB's who don't care about anything but taking every last penny you have and we cant do anything about it.

Kathy

4/8/11

The refund on deposit is a scam, once you terminate service they stop paying you interest on your deposit, as of the date that you cancel service. Then they tell you it takes another 3 weeks to a month to get your refund back. In the meantime, your money is sitting in their bank collecting interest and you are out your funds for up to 30 days. They say that its because they need to make sure you have no outstanding balances, well they come out to stop service and then they enter your final reading in the system, run your ss # and see if there is any money owed...a few simple computer key strokes....CAN WE SAY CLASS ACTION SUIT! They are holding your money, an extra 30 days without interest to you...but they are collecting interest in the mean time. How many customers are out there not getting their refunds timely????????

Rebekah Stevenson

3/21/11

As a single mom & college student I was actually excited to go online and pay my bill without being charged a 4-5 dollar fee and to pay it EARLY! A few weeks later I get a notice in the mail that my payment has been returned and I am being charged a thirty dollar fee and can never use ebill again... When I called to correct the error they gave me a song and a dance about how my bank charged them thirty dollars. So I called my bank to correct the problem. Then I called them back because my bank did not charge them. SOOOOO now they say their bank charged them and it is my mistake so I have to pay! Well I want to know can I charge them for their mistake back in July when they shut my neighbor's electric off and put it in my name? And then when their people got my new address wrong three times in a row??? and made me go out and find out what the meter number was???? Wow, pretty sad when the customer is more courteous than the company!!! Seriously they have the worst customer care. I agree with what Elizabeth said they just do whatever because they can. It's a monopoly and exactly what this country does not need in such hard times. An unethical and unpatriotic company.

S. Kelly

2/16/11

I pay my bill and my mother's bill each month. I mistakenly made the payment for my account to her account, meaning her account received two payments. I offered to show proof and all. Progress Energy refused to transfer the payment to my account. They actually said if it was their fault, they could transfer the payment. But because it was my fault, they could not. I called the corporate number and asked to speak with a coporate customer care person so I may submit a complaint. The operator said she needed to transfer me to the customer care line and I would need to speak with a supervisor. Why would I want to speak with a supervisor when I had already spent a hour (hold time 35 mins, talk 25 mins) already trying to get quality customer care?!?!?!?! Needless to say, Progress is the only game in town, but I hope that the right person see's this complaint and re-evaluate the situation. I have an excellent pay history with Progress and this was a great disappointment.

Danny White

2/8/11

On or about January 24, 2011, crews said to be contracted and dispatched by Progress Energy, combed the Pinellas Point (St. Petersburg, FL) area to prune vegetation. I understand and respect that this ritual is essential to protect human life, and guard against power loss and/or power line damage. Prior to moving in, Progress Energy workers came onto my property and hacked vegetation beyond recognition and LEFT THE DEBRIS (I have photos). I never complained. It cost me over $100 to have it all removed. This last incidence has me livid once again. Whereas I understand that property easements give Progress Energy certain access rights, I do not believe that such rights extend to the blatant disregard for the homeowner when a locked gate needs to be opened to allow access to trees/shrubs that pose a danger. Common courtesy would dictate that any reasonable person would simply ask the homeowner's permission to enter if nothing but out of sheer COURTESY. Further, the trimming crews savagely hack away at vegetation and leave debris strewn all over creation. I have a photo taken of debris left by the crew on my lawn from this last hacking assult that was never picked up even though several crews passed by my home after the debris was stacked at the curbside (I took a photo of this pile, too). Ruthless and unacceptable behaviors such as this should not be a hallmark of Progress Energy. Workers need to be retrained to exercise common courtesy and RESPECT for people's property, notwithstanding Progress Energy has the "right" to ensure serviceability and safety of power lines. If you are contracting these crews, I strongly suggest you monitor their work more closely as you may be paying for services that are NOT being executed. If these crews are Progress Energy direct employees, SHAME ON YOU for not having effective field leadership in place to guide workers to more professional and responsible behaviors.

Elizabeth	11/17/10
Progress energy is horrible, the worst electric company I have ever dealt with in my life! All they do is raise our bill, never give us an extension when my husband lost his job, and raised out bill again to an insane amount! They feel since we cant choose our electric companies, they can do what ever they want and if you want electric you have to do and pay whatever they say!