Pottery Barn Corporate Office & Headquarters

I had the best customer service at Roseville galleria pottery barn this morning. Maggie went above and beyond and spent a lot of time helping me get what I wanted for my baby on the way. She was patient, helpful, and friendly. I hope this gets back to her manager and to her and she somehow gets praise. Probably the best customer service I e experienced in a long time. Thank you.

A few months ago I ordered over $200 in merchandise from online for my nursery. Everything came in fast except the elephant mobile I ordered which was on back order and not expected to come for 4 months. When I finally received the item I was excited however when I opened the package the piece that holds the mobile was bent and wouldn’t hang right. I contacted Pottery Barn customer service and the only solution they gave me was to send the whole thing back and wait again for the backordered product or go to a local store to exchange. Well the store was sold out of the mobile so my only solution was to send back the whole thing. I emailed once again to explain the situation and ask just for the piece that is bent. I did not want to send back the whole thing and wait because by the time it comes the baby will be here. All I got was the same answer. I can’t believe a huge over priced company can’t afford to make their customers happy. I spent $50 on this mobile and this is what I get and on top of that the mobile was not impressive at all. I would not recommend Pottery Barn at all going forward. I am done chasing an acceptable answer and will just learn my lesson and never do business with them again. A few years ago I registered at Pottery Barn for my wedding and now for my future baby I was planning on registering there but have changed my mind since this. YOU WILL NO LONGER GET ANY BUSINESS FROM ME!!!!

The Manhattan Beach store customer service today was terrible. I have purchased many large and small items throughout the year from this store. I live very nearby in Manhattan Beach. I will never step foot through the door of this store ever again.

My friend ordered an ivory blanket for me as a gift on Dec 17, 2012. I haven't receiived it yet - the end of March 2013. She has called numerous times and now I've called once. Each time we call they tell us it'll be another month. This is unbelievable. In the past I've been satisfied with PB... NOT anymore. Who's running this company??? Obviously a ship of fools.

On page 137 of the catalog mentioned above, the American Flag is displayed improperly. The union should be in the upper left-hand corner when displayed as you have the flag. Please learn to treat Old Glory with respect!!

Do not use their in-home designer. She knows not what she talks about. I tried to order new slipcovers in September, based on her suggestion, and 6 weeks later received the wrong slipcovers arrived. It is now February and still have not received the correct ones. Go somewhere else if you want anything somewhat custom. They do not have the resources or know-how. Their customer service is terrible and if you have a major problem, I suggest you call corporate and demand to speak to their president. It is an incompetent bunch for sure!!!

So glad I purchased restoration hardware furniture!!! Just reading theses reviews, I will not shop PB. I'm just waiting for pillows that never got shipped out. They don't know what they are doing at PB, company won't last long at this rate. Hope their employees don't end up working with me!

Pottery Barn has had big signs in the stores and on line proclaiming "up to " 60% off duvets. I visited two stores in the Columbus Ohio area and checked the web and found not one duvet for the 60% off. Most were 20% off. I really like Pottery Barn and have been a loyal customer but this type of misleading/false advertising negates all the good service I have received in the past.

Ughhh the ONE time I tried a super expensive, America's top 1% store instead of Babys R Us, I am once again reminded of why I hate these overpriced, Waspy, elitist stores with NO customer service. I ordered 2 baby items for $60+ and the website tricked me! It said my final order qualified for free shipping because one of the items i chose qualified for free shipping, and only AFTER i submitted my order, did $8.00 in shipping and $5 in tax get charged on my credit card!! Before that, the order total did not inform me of these superfluous charges- the only time you find that out is AFTER you have been charged. So in reality I got charged $74 for 2 baby items! It's a wonder the Bombay Company went out of business 10yrs ago. All these stores that cater to the 1% need to stop being so damn greedy. Some Americans actually look at their credit card statement before paying it. Couldn't get to customer service.

I have tried and tried to talk to someone on the Pottery Barn customer service line. I finally went to a new order option and of course someone answers the phone then. When I said I want to cancel an order that has been on back order, they immediately turn rude and transfer me back to the neverending "hold". I have called at least a dozen times and have waited as long as 45 minutes and not gotten through to anyone. When I get ahold of someone in new orders and say I want to speak to a management person, they send me back to the neverending hold. I can't reach anyone! In this day and age, you would think your customer service would be better. It's the first time I have ordered from you and it's going to be the last if someone doesn't help me. Also, you should look at your customer service system...hire more people...teach them how to be friendly and helpful instead of saying I can't help you with that. Ugh! I will try your corporate headquarters number...I sure hope you are better then or BBB will be getting an earful...sounds like the other folks with negative reviews feel the same way...

This place is the pits. Plays games on their website saying that something is out of stock when two days later it is in stock. You order one item, wanting another, then they do not accept returns. The website should say backordered. This company is all concerned about volume and not customer care.

Sales associates in one store and on i-chat assured me that desk furniture would be delivered and assembled in my home. About 300 lbs. of delivered furniture was delivered 6 days ago with no notice and no one at home and is now sitting on our front porch. After several calls, I'm now being told by PB store and on-line associates that I was "misinformed" and that no, this furniture is not assembled. See transcript of i-chat: <<Customer: I would like to confirm that everything I order will be delivered AND assembled in my home, as one of your store associates informed me last week. Is this correct? Isaac: That would be correct. The Bedford collection is going to be delivered via our in home delivery. They will deliver and assemble for you.>> I am still seething and only hoping no one decides to cart the furniture off our porch before I pay for the assembly, the bill for which will be sent to PB HQ.

Sales associates in one store and on i-chat assured me that desk furniture would be delivered and assembled in my home. About 300 lbs. of delivered furniture was delivered 6 days ago with no notice and no one at home and is now sitting on our front porch. After several calls, I'm now being told by PB store and on-line associates that I was "misinformed" and that no, this furniture is not assembled. See transcript of i-chat: <<Customer: I would like to confirm that everything I order will be delivered AND assembled in my home, as one of your store associates informed me last week. Is this correct? Isaac: That would be correct. The Bedford collection is going to be delivered via our in home delivery. They will deliver and assemble for you.>> I am still seething and only hoping no one decides to cart the furniture off our porch before I pay for the assembly, the bill for which will be sent to PB HQ.

I ordered a "new" Heavenly Bed and box spring. Upon delivery it was in a sealed plastic bag. The delivery men set up the bed and left. Upon closer inspection the box spring had grease on one side, and the bed had a raised center that was noticible when you reclined on the bed. At that point, I also noticed there were no hang tag information on the bed, and several plastic tags attached to the bed but no information. I am in the process of returning the bed & box spring and wa informed that this was a repackaged item, which according to a manager, "Boston warehouse is known for doing that." This company needs to clean up their act and there merchandise.

Virtually impossible to reach an individual that has any knowledge or authority with respect to order placed but not received. Their quality process are either broken or nonexistent. Perhaps they do not have an individual responsible for quality customer relations. Customer satisfaction starts at the top of the company and trickles down through the organization. Total Failure. CEO needs to be repaced, then Quality Executive.

My dining room table finish has begun to peal and looks terrible after eight months. Ok, I accept things happen and try to get the table fixed by PB. After many, many hours on hold and then talking to the PB call center along with many transfers, and even more promises.....i give up. No more PB for me....

do not order ANYTHING from pottery barn!!!!! i placed an order for an entire room full of furniture one month ago and it has turned into the WORST NIGHTMARE OF MY LIFE!!! first they placed the incorrect items in order...then sent 4 of one item and not the correct items...sending them back was a nightmare....next item delivered was totally wromg color and did not match.......i have been on HOLD for hours with PB customer service, only ti be transferred REPEATEDLY to "furniture" dept. to be on hold for hours more, and talked 12 times to delivery service which only lead to even MORE confusion! they say the remaining items will not come until after thanksgving but their tracking service says it has already been shipped!!!! and no one can help me get any of this straight!!! i have just tried to contact the PRESIDENT of PB only ti reach ANOTHER recording saying that the PRESIDENT only works 4 days a week!!!! NO WONDER THIS COMPANY IS A LOSER...DOES ANYONE AT THIS RIDICULOUS COMPANY EVER READ THESE COMMENTS???

Absolutely horrible company...do not ever order from Pottery Barn!!!! Ordered a sofa two months ago...after they placed the order wrong and then told they couldn't refund our debit account, we were told that it would be finished and ready to ship 3 weeks ago. After calling numerous times, they finally called yesterday to say that it will not be ready for another two months because the manufacturer ran out of our fabric!!! So they have been sitting with our thousands of dollars for months...and I still do not have a sofa!! I will never order from them again and will try to get the word out to others...never order from Pottery Barn!!!! Terrible experience!!! Customer service people are rude and make no effort. They do not care at all about customer service or their product. They just sit and hold on to your money...

I recently tried to order two chairs from pottery barn at 299.00 each with a 10.00 surcharge listed. I may not be the smartest person out there but 299. and 10. = 309, which I was fine with. After I gave my payment info, the sales person said so your total will be 698.00. I stopped her immediately to find out why an extra 40.00 was tacked onto each chair. I was told it was an additional surcharge. Again not the smartest person but I do not understand two surcharges and it was not explained to my satisfaction. I believe it is dishonest and deceitful. I have spent thousands at your store but will no longer shop with you because of this practice.

I am beyond frustrated with pb!!! I ordered the benchright fixed dining table in the waxed pine finish the bench and the Aron chairs in waxed pine as featured online and in catalogue. The table and bench arrived looks nice the side armed chairs arrive, they are also nice; so far I'm happy. Now they send two Aron side chairs to complete set; they arrive but in a maple color. I think ok they made a mistake. I call send them back. They send another two side chairs, again they are maple colored not waxed pine color to match the ones I have, and to coordinate with the table and bench. I call and explain that the chairs don't match. The customer service lady explains that she's going to do an "a-batch" before sending another set. She calls back and says the company is having a problem matching the Aron armed chairs with the side chairs. I say ok just forget the chairs, send us another bench. Well, a bench is sent but in a white was finish not waxed pine. I call and explain and they do another a-batch to ensure that the bench is right. I just received the "new" bench and it is damaged! What the F~**!! This is the forth shipment that I've sent back trying to be patient and polite!!! I want to complete my set!!!! We paid 3400 for this furniture. I am not happy! Still waiting to get it right!!!! To be continued....Not happy! Get it together pb!