89 Reviews For Pottery Barn Headquarters & Corporate Office

12 Days of Christmas Serve Ware

We absolutely LOVE the 12 Days of Christmas serveware!!! I ordered the pieces on-line....they came in on time, in perfect shape and at a great price. Will order more pieces if they have them again this Christmas.

Store policy

Store policy sucks! I paid for a set of sheets and they took the the money from my credit card immediately. When I returned it they said they will return the credit to my card in a week or more. So now I don't have the merchandise or the credit at this point. That does not seem fair somehow.

Double charged

I purchased an item on line and my bank account was charged twice. I sent several emails but the representative told me that it is normal practice for pottery barn to put the purchase amount on hold twice to ensure they get their money. I was also told if after a few days the bank still charges me twice I can contact my bank to fix that. That is unbelievable, I have never heard of that before.

no sofa order?

I tried to order a sofa a week ago in Eugene, Or I've talked to at least 4 people maybe 5. They could not get my order straight. I knew just what I wanted and just lost faith that this is a company can deliver when they cannot get the order straight. I am worried about what they have charged on my card.

Sleep Study Defects

HORRIBLE!!!! Shelves are made of pressboard which break under the weight of books. But here is the best part. Pottery Barn refuses to send a replacement self even if you offer to pay for it. So In short you pay $2000 for unrepeatable junk. Customer Service made it clear they don't care and its not their fault. I have purchased many thousands of dollars from them and they still refuse to offer any solution. Last Dollar Pottery Barn will EVER get from me!!

Coupon codes

Very frustrating that you can only use one coupon code per order. Causes me to choose either free shipping or 10% off, but I can't use both? Tried calling and chatting neither were able or willing to help.

Customer service

I had the best customer service at Roseville galleria pottery barn this morning. Maggie went above and beyond and spent a lot of time helping me get what I wanted for my baby on the way. She was patient, helpful, and friendly. I hope this gets back to her manager and to her and she somehow gets praise. Probably the best customer service I e experienced in a long time. Thank you.

Elephant Mobile

A few months ago I ordered over $200 in merchandise from online for my nursery. Everything came in fast except the elephant mobile I ordered which was on back order and not expected to come for 4 months. When I finally received the item I was excited however when I opened the package the piece that holds the mobile was bent and wouldn’t hang right. I contacted Pottery Barn customer service and the only solution they gave me was to send the whole thing back and wait again for the backordered product or go to a local store to exchange. Well the store was sold out of the mobile so my only solution was to send back the whole thing. I emailed once again to explain the situation and ask just for the piece that is bent. I did not want to send back the whole thing and wait because by the time it comes the baby will be here. All I got was the same answer. I can’t believe a huge over priced company can’t afford to make their customers happy. I spent $50 on this mobile and this is what I get and on top of that the mobile was not impressive at all. I would not recommend Pottery Barn at all going forward. I am done chasing an acceptable answer and will just learn my lesson and never do business with them again. A few years ago I registered at Pottery Barn for my wedding and now for my future baby I was planning on registering there but have changed my mind since this. YOU WILL NO LONGER GET ANY BUSINESS FROM ME!!!!

The Manhattan Beach store customer service today was terrible. I have purchased many large and small items throughout the year from this store. I live very nearby in Manhattan Beach. I will never step foot through the door of this store ever again.

I've never dealing with PB again.

My friend ordered an ivory blanket for me as a gift on Dec 17, 2012. I haven't receiived it yet - the end of March 2013. She has called numerous times and now I've called once. Each time we call they tell us it'll be another month. This is unbelievable. In the past I've been satisfied with PB... NOT anymore. Who's running this company??? Obviously a ship of fools.

PB Catalog April 2013

On page 137 of the catalog mentioned above, the American Flag is displayed improperly. The union should be in the upper left-hand corner when displayed as you have the flag. Please learn to treat Old Glory with respect!!

Terrible Customer Service

Do not use their in-home designer. She knows not what she talks about. I tried to order new slipcovers in September, based on her suggestion, and 6 weeks later received the wrong slipcovers arrived. It is now February and still have not received the correct ones. Go somewhere else if you want anything somewhat custom. They do not have the resources or know-how. Their customer service is terrible and if you have a major problem, I suggest you call corporate and demand to speak to their president. It is an incompetent bunch for sure!!!

Lacking customer service and knowledge

So glad I purchased restoration hardware furniture!!! Just reading theses reviews, I will not shop PB. I'm just waiting for pillows that never got shipped out. They don't know what they are doing at PB, company won't last long at this rate. Hope their employees don't end up working with me!

misleading sales

Pottery Barn has had big signs in the stores and on line proclaiming "up to " 60% off duvets. I visited two stores in the Columbus Ohio area and checked the web and found not one duvet for the 60% off. Most were 20% off. I really like Pottery Barn and have been a loyal customer but this type of misleading/false advertising negates all the good service I have received in the past.

there goes the 1% again....

Ughhh the ONE time I tried a super expensive, America's top 1% store instead of Babys R Us, I am once again reminded of why I hate these overpriced, Waspy, elitist stores with NO customer service. I ordered 2 baby items for $60+ and the website tricked me! It said my final order qualified for free shipping because one of the items i chose qualified for free shipping, and only AFTER i submitted my order, did $8.00 in shipping and $5 in tax get charged on my credit card!! Before that, the order total did not inform me of these superfluous charges- the only time you find that out is AFTER you have been charged. So in reality I got charged $74 for 2 baby items! It's a wonder the Bombay Company went out of business 10yrs ago. All these stores that cater to the 1% need to stop being so damn greedy. Some Americans actually look at their credit card statement before paying it. Couldn't get to customer service.

Horrible Customer Service

I have tried and tried to talk to someone on the Pottery Barn customer service line. I finally went to a new order option and of course someone answers the phone then. When I said I want to cancel an order that has been on back order, they immediately turn rude and transfer me back to the neverending "hold". I have called at least a dozen times and have waited as long as 45 minutes and not gotten through to anyone. When I get ahold of someone in new orders and say I want to speak to a management person, they send me back to the neverending hold. I can't reach anyone! In this day and age, you would think your customer service would be better. It's the first time I have ordered from you and it's going to be the last if someone doesn't help me. Also, you should look at your customer service system...hire more people...teach them how to be friendly and helpful instead of saying I can't help you with that. Ugh! I will try your corporate headquarters number...I sure hope you are better then or BBB will be getting an earful...sounds like the other folks with negative reviews feel the same way...

customer

This place is the pits. Plays games on their website saying that something is out of stock when two days later it is in stock. You order one item, wanting another, then they do not accept returns. The website should say backordered. This company is all concerned about volume and not customer care.

Bedford desk set

Sales associates in one store and on i-chat assured me that desk furniture would be delivered and assembled in my home. About 300 lbs. of delivered furniture was delivered 6 days ago with no notice and no one at home and is now sitting on our front porch. After several calls, I'm now being told by PB store and on-line associates that I was "misinformed" and that no, this furniture is not assembled. See transcript of i-chat: <<Customer: I would like to confirm that everything I order will be delivered AND assembled in my home, as one of your store associates informed me last week. Is this correct? Isaac: That would be correct. The Bedford collection is going to be delivered via our in home delivery. They will deliver and assemble for you.>> I am still seething and only hoping no one decides to cart the furniture off our porch before I pay for the assembly, the bill for which will be sent to PB HQ.

Bedford desk set

Sales associates in one store and on i-chat assured me that desk furniture would be delivered and assembled in my home. About 300 lbs. of delivered furniture was delivered 6 days ago with no notice and no one at home and is now sitting on our front porch. After several calls, I'm now being told by PB store and on-line associates that I was "misinformed" and that no, this furniture is not assembled. See transcript of i-chat: <<Customer: I would like to confirm that everything I order will be delivered AND assembled in my home, as one of your store associates informed me last week. Is this correct? Isaac: That would be correct. The Bedford collection is going to be delivered via our in home delivery. They will deliver and assemble for you.>> I am still seething and only hoping no one decides to cart the furniture off our porch before I pay for the assembly, the bill for which will be sent to PB HQ.

PB Tries to pull a fast one

I ordered a "new" Heavenly Bed and box spring. Upon delivery it was in a sealed plastic bag. The delivery men set up the bed and left. Upon closer inspection the box spring had grease on one side, and the bed had a raised center that was noticible when you reclined on the bed. At that point, I also noticed there were no hang tag information on the bed, and several plastic tags attached to the bed but no information. I am in the process of returning the bed & box spring and wa informed that this was a repackaged item, which according to a manager, "Boston warehouse is known for doing that." This company needs to clean up their act and there merchandise.

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