103 Reviews For Pottery Barn Headquarters & Corporate Office

poor customer service

the worst service ever. call and your placed on hold, transferred or hung up on. thats their way of not taking the time to resolve your customer issues. Buy from them…… never again.

Horrible service

I purchased a table online 5 weeks ago it was supposedly shipped 4 weeks ago. Latest delivery was 1 weeks ago. Can't get through to furniture delivery. Can't find where my table is. Will never buy from Pottery Barn again. In the past I've bought several nice items, but this lack of service and accountability is unacceptable

online purchase

I just posted a email complaint. I did see all the negative reviews and thats not good customer service. As one person stated they are so big the will never fail. Everyone should fill a complaint their state attorney generals or get a attorney and go to court or file a complainr through the BBB (which they usulley do nothing) How ever I am doing all the above.

New Rules!!!

Purchased an item on line. Two days later it was marked down. When I inquired about a price adjustment, I was told the new corporate policy wouldn't honor the new price! Great customer service........NOT!!!!!!

Do Not Shop at Pottery Barn

Over price and poor customer service. The could care less if you get what you order. Have had too many issues with ordering then being told not longer in stock. Poor Poor Poor service. I hope they go out of business!


Watch out for Pottery Barn emails offering items for sale! They track what you look at on their website and then they send you an email claiming it's on sale or on Clearance and then when you try to order it...lo and behold it is not on sale OR clearance. Just try and call Customer Service if you feel like being badgered and interrogated as if somehow YOU are the one trying to deceive them. I even sent them the email I received from them and they STILL didn't honor the advertised sale. Hey Pottery Barn...if you offer something as being on Clearance then SELL it at a Clearance price. Honor your email. Pretty simple way of doing business. It's called Ethics.

angry customer

Pottery Barn...how about honoring the emails that you send to people offering them "Sale" prices? I just got one and your "customer service" dept. told me they "didn't know where it came from". Pretty deceitful way to do business.....stop following what I look at online and then offering me "bogus" email offers that you won't honor. It's a very unethical, disgusting thing to do.

I ordered a fabric queen size bed. I needed the bed for a spare room, relatives were visiting over the summer. The bed finally arrived weeks later however the pieces did not match. The "white glove" delivery company left the frame and took back the headboard, which was wrong. I have called, e-mail but have not had things resolved. They have charged my credit card, we are now heading into the the 4th month without resolve. I have ordered many items from all PB Stores but this poor customer service, poor quality and complete employee disregard for the issue is unacceptable. The bulk of the bed is still in the box in the room because I cannot lift it, still have not heard from delivery company regarding return of bed. They will not refund my $1000 - Not impressed Pottery Barn.

deceptive advertising

I been looking at the entire printers module for the past 5 months offered at $2,800.00 suddenly you raise the price to $3300.00 and offer a 25% off labor day discount? Your back to the original price of 2,800.thats deceptive advertising. How about I say this on yelp or twitter.

Pottery Barn Furniture

We ordered $5,000 worth of bedroom furniture & received pieces that did not match. We spoke with 3 "Furniture Specialist". The 3rd "Specialist" said that the others told us what we wanted to hear but not the truth. We have missed two days of work, been hung up on by the delivery team because they didn't want to come back. They were tired after a long day, understandable. Sounds like the Pottery Barn needs to stop contracting out their deliveries. This is unacceptable at every level. We have the names and times that we called. They are supposed to be recorder so I can send more details to corporate. As a consumer I would not be deceived by the name of a company. The Pottery Barn just lost a long time shopper. Sincerely, Disappointed

terrible customer service

I have had an outstanding messed up order for weeks and weeks. The item number was wrong so the wrong color was sent. Every attempt to get the correct one sent has failed. Multiple phone calls, multiple emails, promised arrival dates, and I still do malt have it. Ugh.

I ordered all my back to school stuff almost a week ago and PB Teen told me it would be here on the 15th. But it turns out the lazy people who work at PB Teen did not ship my stuff until the 15th. This means it will not even be here for the first day of school. The first day of school means everything to me. PB teen kept advertising to gear up for the first day of school with PB Teen. I trusted them with my back to school stuff, but thanks to their laziness and terrible customer service I will never support PB Teen again.

Cotton throws

Hi, first of all I LOVE each of your stores! I have a Request: Each year I look for a cotton throw to purchase from you, And sadly they are always acrylic or wool Can you please make cotton ones for 2015 They would be so lovely You can buy acrylic everywhere But truly , cotton is comfy!!!! Thank You so Much!

missing headboard

I ordered a quick ship headboard on June 27 and have not received it yet. I have called 8 times to find out what is happening and have not been able to find out. I wrote 2 e-mails that have gone unanswered. I needed the headboard for guests on July 26 and it is now July 24. I furnished my home in Florida using decorating services but now I don't think I will look at Pottery Barn again.

12 Days of Christmas Serve Ware

We absolutely LOVE the 12 Days of Christmas serveware!!! I ordered the pieces on-line....they came in on time, in perfect shape and at a great price. Will order more pieces if they have them again this Christmas.

Store policy

Store policy sucks! I paid for a set of sheets and they took the the money from my credit card immediately. When I returned it they said they will return the credit to my card in a week or more. So now I don't have the merchandise or the credit at this point. That does not seem fair somehow.

Double charged

I purchased an item on line and my bank account was charged twice. I sent several emails but the representative told me that it is normal practice for pottery barn to put the purchase amount on hold twice to ensure they get their money. I was also told if after a few days the bank still charges me twice I can contact my bank to fix that. That is unbelievable, I have never heard of that before.

no sofa order?

I tried to order a sofa a week ago in Eugene, Or I've talked to at least 4 people maybe 5. They could not get my order straight. I knew just what I wanted and just lost faith that this is a company can deliver when they cannot get the order straight. I am worried about what they have charged on my card.

Sleep Study Defects

HORRIBLE!!!! Shelves are made of pressboard which break under the weight of books. But here is the best part. Pottery Barn refuses to send a replacement self even if you offer to pay for it. So In short you pay $2000 for unrepeatable junk. Customer Service made it clear they don't care and its not their fault. I have purchased many thousands of dollars from them and they still refuse to offer any solution. Last Dollar Pottery Barn will EVER get from me!!

Coupon codes

Very frustrating that you can only use one coupon code per order. Causes me to choose either free shipping or 10% off, but I can't use both? Tried calling and chatting neither were able or willing to help.

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