7100 West Jefferson Boulevard Fort Wayne, IN 46804
(260)436-7100
Reviews For Pizza Hut Corporate Office
jason  | 5/20/12 |
| My pizza hut is located in brownsville,TN I was trying to order and the lady that answered the phone kept putting me on hold, it took me 1hour to make my order. When I got there to get my pizza is wasn't cooked all the way threw and I took it back and the manager was rude to me, so please fix this problem, and I think I deserve a apologie are something and I will not refer pizza hut to anybody because of this problem if something is gonna be done about it please let me know my email is jasonburk91@Gmail.com | |
pat telker  | 4/27/12 |
| Why can we no longer use our coupons to order pizza. We aren't going to eat pizza with pizza hut again until we can use coupons again. We would also like for our pizza hut to carry anchovies. We use the pizza hut in Charleston mo. We have always used coupons for as long as I can remember. | |
| jd | 3/24/12 |
| hello my name is jd and i have a complaint about pizza hut in muskogee oklahoma. I HAD APPLIED FOR A JOB AT PIZZA HUT. they have a sign out sidethat states, now hiring all positions. i was inquiring about a driving job. the hiring manager said that my truck was to big it would take a lot of gas and i would not make much money because i would be putting most of it in gas. That is understandable,but when I told the manager I was also a cook I had went to school for it. she told me to come inside the kitchen area of the restrant, she said she would make a pizza then I would make a pizza. ok I said, so after she made one I made one too. My complaint is that she timed me, then she had an employe who makes pizza and knows the routine do the same thing and timed that person on a stop watch as well. She said his time was 1 minute 32 seconds mine was 1 minute 42 seconds. I THOUGT I DID PRETTY GOOD FOR my first time making a pizza. I have had no training at pizza hut nor have I ever been employed with Pizza Hut. I was emberased and humiliated by this. SHE TOLD ME I wasnt able to make a pizza fast enough and she couldn't hire me. It has been my experience that most and many companies have some type of training for new employees and also the time issue was a 10 second difference, the employee knows the routine and how things are done,I do not. I am also upset that she told me i didn't make the pizza the correct way, once again i don't know how Pizza Hut makes their pizza ( i haven't been trainned on how to make pizza's the "Pizza Hut" way) i just know how to make regular pizza. I know for a fact i was not given a fair opertunity. nor was I given the proper training. once agin i am not an employee, I was appling for a job ,and i know that at each restrant has their own routine. wether it be pizza, burgers,ext. I have also takken her view on not being able to hire me as her saying that if she hires me, she cannot train me to do things the right way, i am a fast learner and i know if i was given the proper triainig that i will make an excellent employee and i will be able to make the pizza's the correct way and become faster at making them. I find it very unprofessional and unfair for a company to hire people this way, i am sure that there have been new employees that needed to be trained and i was not even given the chance to be trainned. If i would have been trainned and not made progress i can undertand but to just say I can't hire you, your too slow is unfair and unprofessional. As i stated before the sign said "now hiring all positions" nothing said hiring only if you have experience. I belive that pizza hut's hiring process needs to be reviewed and changed because there are many people like myself that will make great employees, but are not given the chance because you refuse to train new employees | |
| Justin | 2/15/12 |
| i just recently ordered the dinner box online.. i placed the order at 5:14 and scheduled pick up for 6:00 tonight.. i arrived at exactly at pizza hut at 6:00 and they didnt evn begin preparing it. then to make matters worse i waited 40 minutes and when it was ready they had told me they were out of bread sticks and cinna sticks... i asked for a refund and left... never again will i visit a pizza hut again... very very poor service..... dominoes is way better... oh and the pizza hut was located on indianapolis blvd in hammond, indiana | |
| CJ | 2/8/12 |
| My co-workers and I ordered a pizza from store #2714 located in Lufkin, Texas as we were working late tonight. We were told that the delivery time would be 45 mins. One hour and 40 mins. and two phone calls later....still no pizza. The first call I talked to an employee and they said that the driver was in route. Our office is about 10 mins. away. After patiently waiting another 30 mins, I then placed a second call and asked for the manager. The manager said that our pizza had already been delivered which was news to us considering it would've had to be imaginary! She then took a second look and said once again the driver was in route. When the delivery driver showed up I could have him call the store to ask for a discount. LOL...Really??? When the driver did finally show up he had a woman and a kid in the car with him, I'm sure the reason why it took so long. I sent him back with the pizza and told him I wasn't paying for a cold pizza. He got very upset, offered no apology or assistance, got into his car and sped off. I then went to Little Ceasars and got two hot n ready pizzas. I'm sure two pizzas is pocket change for you guys...but imagine if every other customer did the same. This was the worst customer service I have ever received. EVER! Luckily, we have two locations here in Lufkin, Texas so I will do business with them from now on as I realize that its not Pizza Hut as a whole. We have had great service at the other location. But, this store is a poor excuse for a restaurant and I will never go there again. The driver was rude and irresponsible and the manager was completely inadequate. I had to call another location store #2712 also in Lufkin, Texas and the manager, Pamela Bourque was extremely apologetic and helpful. She gave me a credit on my next order. However, you may want to address the issues with this particular store. They are giving Pizza Hut a bad reputation. | |
| Tim Garrett | 2/7/12 |
| I had my daughter call in an order to the Van Buren, Arkansas Pizza Hut tonight. She called it in because your Internet ordering was malfunctioning. She sent me a text with the order and the total. When I stopped to pay and pick it up there was no record of the order. All I got from the mgr. Was excuses. He finally offered to put the order in but as I had a house full of people waiting that really wasn't an option. I knew there was poor service at the Van Buren location but I tried to use it out of convenience. I will not make that mistake again. Not only will I never use your restaurant again but I will do my best to make sure your level of service is known to as many people as possible. Tim Garrett Fox News Radio | |
| M Conrad | 12/15/11 |
| Iorderd wings last evening and asked the employee on the phone not to repeat phone and address out loud. High crime area. She continued to do this. The order was being delivered when she heard alot of dogs barking. Highly enforced leash law at my location. After several calls it was determined she was frightened about the dogs and tried to call but used the wrong number. Another csll and the on duty 'msnsger' doubled the order and did not charge. While this was nice, employees should be better trained. I know its low pay but some of the ones I have had to deal with would not be working if not for fast food. They are way ot undereducated to handle customer service. Please remediate. | |
| king | 11/13/11 |
| I ordered at Aztec N.M. ticket number 00102 2 pizza's a family pasta and breadstick and 2liter rootbeer. I found a hair in the pasta and called and complained.I was told to come in the next day and it would be worked out.Instead I was told once I got there that all employees wore hair nets and that the hair could not be from there.The person made 1 pizza for me to make things right. When I mentioned that I did not see hairnets on the employee that had made the pizza, the person at the counter grabbed the pizza threw it in the trash and threatned to call the police.She then refused to give me back my receipt.I did go back later and asked again for the receipt I was given a copy and told never to come back to Pizza Hut. I know that you are aware that having hair in food is a health violation. I guess that the pizza hut in Aztec doesn't care, they just want ones money. I will call the health department and BBB The treatment was not what I would have expected. | |
| john | 10/20/11 |
| there is a waitress that works at the pizza hut in marathon florida, who i saw smoking crack while she was working. her name is melisa. I won't bring my family there any more! | |
| Anthony Ponder | 10/14/11 |
| MY MOM WORKS FOR PIZZA HUT ON THE EAST END OF BELLEVILLE ILLINOIS WICH IS LOCATED ON CARLYLE AVE. SHE HAS BEEN THERE THREE MONTHS. BEFOR SHE HAD THIS JOB SHE HAD THE SAME JOB FOR OVER 15 YEARS YES SHE HAD HER DAYS SHE JUST DID NOT FEEL LIKE WORKING, I THINK WE ALL HAVE THOSE DAYS....WE HAD TO MOVE BACK WITH MY GRANDPARENTS 2 YEARS AFTER HER AND MY DAD GOT DIVORCED CAUSE SHE JUST COULDNT MAKE THE BILLS MEET ANYMORE WITH THE EVER GROWING COST OF LIVING BUT NOT THE WADGES. I HATE SEEIN MY MOM HATE HER JOB SO MUCH....IT LITTERLY MAKES HER SICK BEFOR AND AFTER WORK ALL SHE DOES IS PUKE AND I PROMISE YOU SHES NOT HAVIN A BABY IT'S ALL THE STRESS AND HOSTILE ENVIRONMENT SHE IS PUT THROUGH AT WORK!!!! TO NAME A FEW THINGS ONE OF HER BOSSES NAMED BETH LITTLERLY SCREAMED AT HER CAUSE 15 POUNDS OF PEPERONI WAS MISSING FROM INVENTORY UMMM THINK YOU NEED TO MAKE SURE THESE OTHER STORES WHO ARE COMMING IN TO GET PRODUCT BECAUSE THEY RAN OUT NEED TO BE COUNTED FOR!!!! SORRY 15 POUNDS OF PEPERONI JUST MISSING I DONT THINK SO IT SURE AINT UP IN OUR HOUSE!!! ANOUTHER MANAGER NAMED AMANDA IS CONSTANTLY IGNORANT WITH MY MOM AS WELL MY MOM CAME HOME CRYING LAST NIGHT BECAUSE OF HER TELLING ME HOW MUCH SHE HATES IT THERE!!! AMANDA LAST NIGHT CHEWED HER OUT BECAUSE OF A CUSTOMER.... THE CUSTOMER WAS AT THE REGISTUR WAITING TO BE HELPED MY MOM WAS WALKING PAST SAID HELLO TO THE PERSON AND ASKED IF HE HAD BEEN WAITED ON HE WAS ANGRY AND SAID NO SHE SAID OKAY WELL I CANT RUN THE REGISTUR OTHERWISE ID HELP YOU BUT LET ME FIND SOMEBODY WHO CAN AND SHE WENT AND GOT A GIRL NAMED JESS WHO WORKS IN DINNING ROOM...MY MOM DID HER THING WENT BACK INTO THE KITCHEN WHERE AMANDA PROCEEDED TO YELL AT HER FOR IGNORING THE CUSTOMER.. MY MOM DID RESPOND AND TOLD AMANDA WHAT WAS ALL SAID AND AMANDA REPLIED OH WELL I WASNT SURE WHAT WAS SAID! WHY JUMP ON SOMEONE WHEN YOU KNOW NOTHING ABOUT THE SITUATION?????? LATER THAT SAME EVENING MY MOM WAS MAKING PIZZA'S AND HOLLERED UP AT AMANDA WHO WAS ON THE CUT TABLE AND ASKED IF SHE NEED CHEESE STICKS, DONT KNOW IF YOU ALL REALIZE THIS BUT IT IS VERY HARD TO HEAR ANYONE WHO IS NOT RIGHT NEXT TO YOU WHEN YOUR AT THE MAKE TABLE BECAUSE OF THE REALY LOUD OVEN...WELL ANYWAYS AMANDA HOLLERD SOMETHING BACK NOONE ON THE MAKE TABLE HEARD HER SO A CO-WORKER NAMED JOSH WENT UP THERE TO FIND OUT HE CAME BACK AND NO STICKS WERE MADE SO OBVIOUSLY SHE THOUGHT THEY WAS GOOD NEXT THING YOU KNOW AMANDA SCREAMS WHERE ANYONE AND EVERYONE IN THE ENTIRE STORE COULD HEAR HER PUT SOME FUCKING CHEESE STICKS IN THE OVEN NOW. IM NOT SURE HOW YOU ALL LIKE YOUR STORES RAN BUT THIS IS NOT HOW ID WANT MINE. I DONT GET ALOT OF THINGS ABOUT THAT STORE MY MOM HAS BEEN THERE 3 MONTHS WITH BEING TOLD WHEN HIRED SHED GET 30 HRS A WEEK AND SHES LUCKY TO GET 15-20 SHES NEVER LATE AND HAS ONLY CALLED OFF ONCE BECAUSE SHE WAS THAT SICK BUT YET ANOUTHER GIRL WHO WAS HIRED AT THE SAME TIME WHO IS NEVER ON TIME IF SHE EVEN COMES IN STILL HAS A JOB AND GETS MORE HOURS THAN MY MOM. WHY I DON'T KNOW BUT IT DONT MAKE SENSE TO KEEP GIVING HOURS TO EMPLOYEE'S WHO ARE ALWAYS LATE AND/OR SHOW UP AND FROM WHAT I UNDERSTAND THIS GOES ON ALOT AND NOT JUST BY THE ONE EMPLOYEE BUT A HANDFUL! THIS IS SUPOSED TO BE THE MOST BUSY STORE IN THE AREA BUT YET RAN HORRIBLEY WRONG!!!! HAPPY EMPLOYEE'S MAKE FOR A HAPPIER ENVIORMENT WICH WILL BOOST SALES AND ALL I CAN SEE YOU GUYS DO IS MAKE IT MORE OF A PLACE PEOPLE DONT WANT TO GO! I KNOW THE ONLY REASON MY MOM HASNT SAID ANYTHING IS BECAUSE SHE NEEDS HER JOB! I DONT KNOW WHAT KIND OF IMAGE YOU GUYS WANT FOR YOURSELF BUT I CAN PROMISE YOU THIS ITS NOT PRETTY THAT IS ONE UGLY STORE BECAUSE OF YOUR MANAGEMENT TEAM :) THANK YOU AND HAVE A GREAT DAY! | |
Charles  | 10/9/11 |
| I have been enjoying your Pizzas for 30 years, and not until recently have I ever had a problem 1 with your service. The last 2 times I ordered over the phone for delivery, my order never showed. Even after a confirmation, price, and an estimated time of delivery was given to me. Three hungry kids are enough to deal with, without the misery of them thinking a Pizza is going to show up at the door any minute and never does...... Then after calling back I found out it was an answering service which said they would talk to the manager and find out what happened. They, left me waiting on the phone for another ten minutes....I didnt mention, that this was after a 1 hr wait from the estimated time of delivery initially ! Without waiting for the operator to come back to the phone, I called yet 1 more time. This time the operator told me that the Pizza Hut did actually get my order but didnt know what was taking so long, and said they would look into it. I hung up on this one too, and had decided to go ahead and order from Dominoes. While I was looking for the dominoes # , a girl from the local Pizza Hut called me and apologized. i think its very sad that an employee has to apologize for something that more than likely was not even their fault... You make Papa Johns sound better and better !! | |
| Karen | 8/11/11 |
| I was trying to order the free P.Zone with a pizza online. I had so much trouble that I called the Pizza Hut nearest me for help. This sweet little gal helped me thru the process. We both realized that it wasn't working. Her name is Jana, and works at 9014 W. Sahara Blvd. in Las Vegas. She fixed it so I could receive the online discount. Plus what was so great, was my pizza & P'Zone was here in 20 minutes. I called Pizza Hut to thank Jana personally. But I want Headquarters know how she stepped beyond to help me with my order. Thank you for having her on your staff. Karen | |
| Kelly Lawley | 8/20/11 |
| I am currently a driver for the Seymour Indiana store,and feel like I have been treated very poorly by my manager. I can not find the corporate number anywhere to call and complain.. I was working last night and I slipped and my knee went out on me. I had to limp round for hours and I was told by my manager " suck it up" now what kind of person tells someone that? This is crazy and I do not have to deal with this crap. Not for no 1.00 a run and 7.25 an hour I would like someone from corporate to contact me to talk about this before I find a lawyer instead!!! kellylawley@yahoo.com | |
| Savannah | 8/27/11 |
| Ok, in my opinion a pepperoni lovers pizza- easy on the sauce means; extra pepperoni and a little bit of sauce (instead of the usual MOUNDS of sauce....). Any way, my family and I had to evacuate our home due to hurricane Irene and we went to Asheville, NC. While we waited out the storm we ordered from pizza hut because its one of our favorite pizza places. (I sat next to my husband as he ordered our usual- large pepperoni lovers pan pizza, easy on the sauce and a 2 liter of pepsi) When our pizza arrived I could tell right away that the people working at this particular pizza hut had no regard for customer service! This disgusting pizza had SO MUCH SAUCE that the toppings fell off when I put a slice on my daughter plate,....not to mention that there was about 2 pepperonis per slice (no where near 'pepperoni lovers' status) and there was no pepsi. Well, the amount of sauce made me gag and my husband decided to call the store and tell them that they had messed up our order. The manager told him that the best he could do is have someone bring us a coupon for a free pizza. He explained to the manager that we are leaving to go home in the morning and the coupon wouldn't help us what so ever. They came to an agreement that a new pizza would be sent out and it would be made the way it was ordered. When the delivery person got here we had to pay $2.14 for delivery which sent me through the roof, why should I pay for delivery when THEY screwed up? There was STILL no pepsi but i was starving and decided the pepsi was obviously too complicated for them. I started to eat and discovered that this time there was NO SAUCE on the pizza at all! Its awesome to know that pizza hut employees are complete wise asses. First they put 'extra sause' then when we complain they put 'no sauce' instead of what we ordered twice which was simply 'light sauce'. Im totally disappointed in pizza hut. Obviously this fast food chain actively participates in equal opportunity employment because the employees are incompetent! Pizza hut has lost my business for good. This isn't my first issue with pizza hut employees but it will be my last. The only thing pizza hut does right is the taste of the food. How sad, now i have to order from dominoes, I'm better off making my own pizza. | |
| Amber Thomas | 8/27/11 |
| I a very bad experience at the office in keystone heights florida on August 27th 2011 the cashier was very rude when we tried to pay for the pizzas with two separate credit cards. She even said "you are obviously not understanding you can't use two cards to pay for this". She was very rude and didn't have good customer service skills at all. After this experience my husband and I decided to go to dominos instead for dinner that night. | |
| Brittany Thompson | 9/6/11 |
| Hi my name is Brittany Thompson and i have been working for pizza for two years almost three in feb in spartanburg south carolina. I have stepped my way up to a shiftleader and hopefully soon assi. Manager but anyways i learned the other day that we have to work on christmas day. I think that is the craziest thing i have every heard. Christmas day isnt suppose to be working. You suppose to spend jt with your family but i cant. I can only see my mothers side of the family thay day, i cant see my fathers nor my new family (my boyfriends). I want this to change because it STUPID. CHANGE IT NOW! | |
| vee | 7/11/11 |
| I take EXTRME issue with the ad campaign for ANY PIZZA, ANY TOPPING, ANY SIZE FOR $10.00. This very MISLEADING AND BAIT AND SWITCH AD SHOULD BE PULLED! THE VERY TINY DISCLAIMER THAT APPEARS AT THE BOTTOM OF THE TV SCREEN AND THE HUGE SIGNS AT THE STORES INDICATES THAT CERTAIN TYPES OF PIZZAS IN THIS OFFER AREN'T INCLUDED. I'LL WAGER THAT THE BIG SHOTS AT PIZZA HUT ARE COUNTING ON THE CUSTOMER NOT READING THIS MESSAGE, AND OUT OF EMBARRASSMENT OR WHATEVER, ACCEPT THEIR ORDER WITHOUT QUESTIONING WHY THEIR PIZZA COSTS MORE THAN $10.00!! I NO LONGER GET MY PIZZAS AT PIZZA HUT! I HOPE OTHERS READ THIS AND PASS IT ON..... | |
| Sonja | 7/30/11 |
| I had called the local pizza hut in 29 palms CA, to place an order. It took them 26 rings to answer the phone the second time I called back, no one ever answered the phone the first time. When they finally answered the phone, not even an apology for taking so long to answer! I wanted to order your pepperoni and cheese calzone and asked for them to place the pizza sauce inside simple right! I was told they can't do that! When I asked why, I got because we put the sauce on the side and we don't make them with the sauce inside. You can put any toppings you want inside but your unable to put the pizza sauce inside. Explain that one! Most other places that make them put the sauce inside without any problems. Then the worker was very rude to me when I cancelled my order. Good customer service Pizza Hut. This just reminded me of why I normally avoid going to Pizza Hut. Love Papa Johns, Love Dominos, and guess what they have a better product anyway. There customer service blows Pizza Hut out of the water in 29 Palms. The Pizza Hut is looking pretty beat up besides being managed poorly. | |
| jones | 7/31/11 |
| Today i had very poor service with pizza hut in grandview missouri i order pan crust and delivered hand toss pizza instead so i called them and told them dat my pizza was wrong so they said they would send a replacement which took them two hours to do so,so i called again to ask y i didn't receive my pizza yet they said only had one driver and that they would credit me 12.60 so wen i finally received my pizza it was wrong again so i had to call them again and they told me that there was nothing else they could do and if i wanted it made right i would have to drive to the location. So i did and then wen i her there i take them both pizza and the said that it was made right and that they could not make me my pizza over so i was very upset and so i asked about my credit and they said they didn't have it in the computer i am very un please and plan on not ever spending my money there again | |
| julie | 8/1/11 |
| Whats with the false advertizing? In our town the toppings on the pizza are only about 1/3 the amount used in the comercials we see on TV. Either the Pizza Huts in this town are cheap or the company needs to take a better look at the franchise. Let your managers know that every Pizza Hut should use the same amount of toppings. Know wonder the pizza's are $10.00 and only worth $5.00. | |
| kathy | 6/16/11 |
| We ordered the pizza we like. We picked it up, while it was still cooking in their oven ummm. We got it home and the crust tasted like rubber. It was a thin crust with cheese pizza. We called and complained. The employee, said "I agree, the thin crust is really bad, you should try the thick cust." It was a terrible dinner, but I think Pizza hut has a bigger problem with it's employees and product. I sure wouldn't want that employee working for me. She offered a credit.....but so far no credit has shown up. Bad busiess practice. | |
| Jamie | 5/10/11 |
| I was going to order quit a bit from our local pizza hut for our party and had a coupon one of the peel and saves from our local school which doesnt expire until 12/31/11 and they sadi they didnt honor them which was not true cause ive used them there before and also the rude manager there hung up the phone on me. I not only went to another pizza place which got my money and business had great customer service and that manager wanted my business. He needs to be fired and I will never spend my money at any pizza hut again! | |
| JAMES | 4/26/11 |
| best pizza and wings (have always loved pizza hut) don't know if every pizza hut has spinach dip and chips for an appetizer but it has been discontinued at our favorite pizza hut out here in barstow ca. whoever made that decision is an idiot. | |
| Deborah | 4/4/11 |
| I am livid beyond belief! I have a son who is new to the working world...HIS manager is not only writing him up, but threatens to do it on his DAYS OFF! When I called her to find out the number to Corp. she "didn't know it" Strange, eh? I understand the TN non-contract work law, but what someone does off the clock is NOT the business of a Manager....it is also NOT correct to harass employees. Also, he has gone in on everyday that he was scheduled not to work, sans one......Manager wanted to know WHY he couldn't come in when he was not on the schedule.......Sounds like they need to clean house there! I have spent quite a bit of money at Pizza Hut, that comes to an end TODAY! | |
| mary | 3/1/11 |
| Went for a lovily evenin out with the family when we ask. For drinkste kids ordred soft drinks nd me nd my boyfriend ordered a corrona nd a strawberry daquir the manager refused to give us the drinkz after we showed him our I.D. He mistrided us so badly nd bad us look stupid I don't think this is right so my family nd I just left.. | |
| Some One Care | 2/27/11 |
| Re: Craig Linzer, Craig-very interesting, this can be a possible solution to end street violence, and keep the criminals as far back as possible. During the LA riots in the 90's if business owners did not take matters into there own hands ( guard there properties with machine guns, hands guns, etc.), looter would of left some owners on the streets, bankrupt, and broke. And who to say looting would not lead to rape, abuse, etc. I can see where you are coming from. There is just not enough police out there to take care of every matter, and that is just a matter of fact. Especially nowadays, police are more concerend about there personal saftey. Well way to go and a two thumbs up to that business, it describes integrity, honesty, and also proportionally compells men and women with honest backgrounds to apply and in return it will show forth, a gun is a serious responsibilty. With that said, it sounds like a rewarding career, where do you live, and who is the govenor, mayor, I would like to follow up, maybe even show some type of political support for commendment where commendment is due. | |
| Michael | 2/21/11 |
| This was my last email that I sent to Pizza Hut Corp. Headquarters I am very disappointed with your response to the following issue. I'm also trying to be nice about this but, if it is not corrected at once, I will take this up with a much higher power and you can believe me that there is. As I emailed before, that in January this year I made an online order that included the Big Dipper Pizza (since it was advertised on your website) and was pre-paid using my Master Card. "That pizza order NEVER EVER arrived."..... You already know this. After being late over 30 minutes, I called the store in La Vergne, Tennessee. The person I spoke with said that they DIDN'T make THAT pizza anymore and that they called and left a message saying so. (That MESSAGE was not received and the phone was within 5 feet of us all that time). He said that he would give me a $10 credit, like it was a big deal. Which was then applied to a NEW order, over the phone, of just a regular large two topping pizza. Which cost me $5.48 paid in cash when it finally arrived. He also said that my original order had been cancelled and that I would not be charged for that order since it did not go through. He was totally wrong. As you also know, that order WAS charged to my Master Card and so far, the money has NOT been credited back to my account. I find this issue totally unacceptable. I'm just glad it wasn't a Debit CheckCard. Several issues like this could really mess up a checking account in a month's time. I have emailed you and I have also called you on the phone, now twice about this issue and requested that you credit back the money to my Master Card account. You are still owing me the refund of my original purchase plus now the interest that has been charge to my account for this purchase, since you have used my money for over 30 days and you did not credit my account as you promised. Master Card has charged me and so I'm also now charging you. I Think that's only fair. I should be charging you for the time and agrivation of having to sit down and write emails and making phone calls because of this issue. If it were you wanting your supplies or other daily operations, I'm sure that you would not be typing and calling for FREE. Somebody would be getting paid for their time and efforts. That's just business. Also, as I said earlier, I had guest. they now are not ordering from you either. I'm still waiting for the charge to be credited BACK to my Master Card. Also, I want you to know that I have purchased 5 times since this incident from your competition. Which, as of last night, makes it over $100 in lost sales for that store. I guess maybe they feel that you can handle the loss of one unhappy customer but, how many others have you also lost that you and they know nothing about? If you want me to continue ordering from your competition, then no problem. I'm sure that Dominoes, PAPA JOHNS and the others are very happy to receive my orders. If this is not corrected now, then in addition to multi-Blogs and twitter postings, I'm also planning on sending all copies of this incident to any and all of your competition that I can find, for their own personal enjoyment and use in any advertising that they may care to use it in. I liked your product, your website sucks, I hate your customer service and I want my money back,..... NOW. I am expecting your response Have a nice day. | |
| | 2/3/11 |
| I have tried to order from Pizza Hut in District Heights, Maryland. Unfortunately, I have not been able to order because there is always a three hour wait for pizza no matter what time of day it is. This is very frustrating. There should be one time that I can order and it will not take three hours. I feel that Pizza Hut in District Heights, Maryland is doing this to discourage customers. I know that there have been other customers in the District Heights, Maryland area that has the same complaint, and therefore will order from Domino Pizza. | |
| Tim | 12/27/10 |
| I'm a pizza hut delivery guy who started work at the Salem, Ohio pizza hut on 12-1-2010 and as of today 12-27-2010 HAVE NOT received a paycheck. WHY ???? I have bills to pay, what's taking so long to get paid? You think $1.05 per delivery is paying my bills?? Contact me and tell me why. seamantimothy22@yahoo.com | |
| janetacosta | 12/19/10 |
| I have always loved pizza hut, but here in santo domingo i placed a order at 5pm and still at 7:27 no pizza i called them 5 times 2 of those calls i asked why i had not gotten my order, and i was put to another extention that kept ringing and no one picked up..the other 3 calls i asked for a manager and i was put to the same extention/// and i still didn't get my pizza. At this point I rather keep my money and will not order again from hut pizza 809-620-2020. | |
| Tracy Keao | 12/15/10 |
| I wanted to send an email regarding the unprofessionalism and the inept abilities of your staff at the Salt Lake location (4510 Salt Lake Blvd, Honolulu HI). On December 5, 2010, the Waimanalo Cowboys (a 4-6 year old flag football team) called in to make a reservation for 30 people at the Salt Lake location for December 12, 2010 at 1pm. The game finished at 1210pm, and was being played at Aloha stadium – less than 5 minutes away. When the coach went in to the restaurant to check in for the reservation, he was told that there was a party which had “walked in” and were having pizzas for an unscheduled party. The families of the football team waited for more than 45 minutes for our table reservations and were told “there is nothing we can do, you just need to wait”. How would you feel if you had 16 kids and their families waiting to celebrate with a pizza party? Would that be acceptable to you? The kids waited with the adults, and were so hungry that we finally decided to go to Taco Bell for lunch. I am still upset about this matter and would like to know what can be done to make it up to these kids? I You can contact myself and I will pass information to the coach as well as his staff – I also intend to contact your corporate offices regarding this matter | |
| Meesha | 12/10/10 |
| I gave you 1 star but you didn't earn that i ordered a Big Italy supreme with extra cheese and extra pepperoni in West Frankfort Illinois.I waited an hour for my pizza then when it came it was a large supreme with extra pepperoni and extra cheese.The delivery driver took my money and said they messed up they would bring my pizza right out to me.So I called and they put me on with there manager Daniel he told me to bad didn't have my pizza but would make me a new one when he took care of the people in front of me.I had to take the back of the line already waited an hour for my pizza now it could be another hour or so.I order pizza at least 3 times a week from you and this was wrong will take my buisness to Dominos! VERY UPSET | |
| Mr. Soto | 12/11/10 |
| Me and my wife were going to have dinner last night in Casa Grande,Arizona. Pizza Hut. We just sat down to order when a man at a table was sitting with his family and began yelling at the worker about not getting his drink, the man then got up and went behind the counter and was yelling at the worker "that he works for him" and he was using profanity. Comes to find out the man yelling is the District Manager, Don Beauchamp. Then he fires the employee in front of all the customers. We went up to the counter and ask for the phone number to the corporate office of Pizza Hut,but of coarse we were giving the wrong phone number. I have never in my 45 years have seen a manager or district manager ever act so unprofessional in my life. I will never go to Casa Grande, Pizza Hut and I will aslo tell others not to go.This Pizza Hut is the only one in town. | |
| Estelle Kent-Harris | 12/13/10 |
| I am really upset with some of the practices of Pizza Hut. While looking at my Monday night football game, I decided to order my family dinner from Pizza Hut. I call and ordered the pizza and was asked if it was a delivery or carry-out. I replied, "carryout". I was told that it would be ready in 15 minutes. The order was taken at approximately 9:50pm, I left my home and arrived at the Pizza Hut at approximately 10:05pm. I saw employees walking around and oone lady was on the phone. The door was locked. I knocked on the door, but was ignored. I went back to my car and called the store. I was told that the store was closed and that my origional call had gone to the call center and that the only way that I could get my pizza was if it could be delivered. She also stated that the delivery must be in an area inwhich they deliver. Even though I live in the same zone as the Pizza Hut is located, they do not deliver in Edmondson Village. I do not think that I should had been falsely lead out of my home, thinking that I was going to get the pizza. No one said that the store would be closing a 10:00pm, the store opening and closing sign did not even indicate that the were closed. The only closure indicated was Friday and Saturday. I am writing this in hope that some changes are made. I did not know that my first call was going to a call center in another state in a difference time zone. I feel really bad because I had been working hard all day and had promised my family that they would have pizza for dinner but instead my grandchildren went to sleep without anything, because I did not want to wake them up without the pizza I promised. | |
| Doug Manassas VA | 12/2/10 |
| Due to system error when I ordered on line my order was changed. I discovered this when delivered called local store immediately to inform them. They stated that the order delivered to them was what they delivered and a system error was my problem not theirs. Then to top it off what was delivered was some of the worst food I have ever seen. So the Store in at 10060 Dumfries Rd, Manassas VA should be avoided at all cost. I will use others in the future. | |
| Susie Anderson | 12/1/10 |
| My son who has Down Syndrone has worked for 15 years at the Frankfort, In. Pizza Hut . Worked 2 and 1/2 hours 2 days a week Got cut down to one day a week, said business was bad. Got a new district manager a few years ago and he his tried to get rid of him every since he has been there. Got a new manager so he is trying to make his name. My son just doesn't understand because he did his job. Reckon they don't like people with Down Syndrone. | |
| Frank Worth | 11/29/10 |
| To the CEO, I have been in the restaurant business for almost 40 years. I have owned an Italian restaurant that served pizza NY style pizza. I had this restaurant for 14 years and had a successful pizza delivery business which I sold and is still in operation today. The other day I got a pizza delivered to my house from Pizzaz Hut and I noticed that there was a $2.50 delivery charge. When the driver came I asked him if that was his tip. I was informed that he gets $1.00 and the house $1.50. I gave him some extra cash for the delivery. It has always been the policy for most delivery restaurants, to not have a service charge and the tips go to the driver. I understand that in this day and age a service charge to the house is necessary, but $1.50 is not expetable that shoud go to the driver. I would like the opportunity to discuss this policy with the pizza hut decision makers. I also know how to double your Calzone sales,please contact me if you are interested in talking. | |
| annonymous | 11/10/10 |
| This is the second time I am having to write to complain about this. We are located on an air force base, and this pizza hut location delivers only to the base. I placed my order at 4:28, with a request to have it by five. It is now 5:15 and my pizza has still not been delivered. Last time I complained, I was told my account would be credited, it never happened. I chose to give this pizza hut a chance again, and once again I am a very irritated customer. How many customer complaints does it take for some changes to be made? There is no excuse for this to be late since we are the only location it is delivered to. The store is less than a 10 minute drive from the base. I'm sick and tired of hearing excuses and want something done about this. | |
| Debbie Wiles | 11/3/10 |
| I am in Murfreesboro, Tennessee tonight with my husband who is having surgery tomorrow and we are hanging out at a friend's house and just wanted to order a pizza/breadsticks/spaghetti to be delivered. I first called the Pizza Hut with the same zip code as my friend's address then they referred me to another Pizza Hut. I called that number, which was "a call center", or that is what I was informed by the rude female on the other end of the phone at approximately 8:24 pm at the 615-217...Anyway, if that is how your call centers work, I'm sure we're not the only customers who won't be ordering, especially if she hangs up on everyone else!!!! | |
| Craig Linzer | 9/29/10 |
| Pizza hut doesn't support employees right to bear arms. Ronald Honeycut was attacked in Indinapolis and shot and killed his attacher while on duty. If more delivery drivers and counter personell were allowed to carry firearms for self defense without getteing fired and the public knew they carried a hand gun I have a feeling the would be crimal would find an easier mark to steal from. I will no longer spend my money at a company that doesn't allow their employees who work in high crime areas to legally defend themselfes. A 9 dollar an hour job isn't worth the risk but hey what does corporate care they don't have to live and work in these areas. I refuse to purchase your product as long as you refuse to allow employees to defend themselves within the boundries of the law. My neighborhood pizza shop has 4 employees and they all carry hand guns on the job. Everyone knows it and noone has ever tried to rob them. Face facts, if the criminal knows you can and will defend yourself chances are said criminal will find an easier mark. | |
| Mrs. Judy Larry | 8/26/10 |
| Pizza Hut has always been one of my favorite places to order from and to visit.. Until now..My cousin Debi has worked for Pizza Hut on Wayne road in Westland for over 20 years. Her son Matt was hit by car on July 23rd, 2010. He is still unconscious and in the hospital . He will need months and months of rehab when he wakes up.. We dont know the out come as of yet. There is a fund raiser on Sunday, August 29,2010 at Bell Park, 5 Mile and Inkster Rd. My point is... after all those years of working at PIZZA HUT...they donated TWO $10.00 certificates !!!! Is that a shame or what ? | |
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