56 Reviews For Pier 1 Imports Headquarters & Corporate Office

Outstanding customer service

Hello Id like to commend the service i received at the co-op city bronx NY store. I purchased a table that was damaged and i received a new table with setup included in lightning fast timing. Now im a loyal customer. Thank you

Poor customer service

Pier 1 Imports has this stereo type when it comes to there shoppers . If your dress a certain way or a certain color than your treated differently . Either your a suspect or they totally ignore you . I find it offensive . I love the store but there customer service doesn't fits there merchandise .

Poor customer service

Pier 1 Imports has this stereo type when it comes to there shoppers . If your dress a certain way or a certain color than your treated differently . Either your a suspect or they totally ignore you . I find it offensive . I love the store but there customer service doesn't fits there merchandise .

I live in San Angelo, Texas and have been a devoted and faithful customer of Pier 1 for years. I am very dissatisfied with the customer service on a return. This was my first return to Pier 1 and my receipt states I my items may be returned for an exchange or return. This is false according to the employees at this store. Since it does state it on the receipt, I would hope the company would honor what they advertise. If not, take it off the receipt.

Major Manager attitude

I am truly upset and feel that this situation needs to be brought to the attention of your corporation. I have been a devoted Pier 1 customer for many years and never had a negative experience; however, today was awful! I left the store shaking, heart pounding and am still very upset several hours later. The store manager at store 0611 in Aurora, IL was the most unprofessional and rude person I have ever come in contact with at any store. I have purchased SO many furniture items and home decor from Pier 1 and at this time, I am struggling to ever return.

Manager Attitude

I am truly upset and feel that this situation needs to be brought to the attention of your corporation. I have been a devoted Pier 1 customer for many years and never had a negative experience; however, today was awful! I left the store shaking, heart pounding and am still very upset several hours later. The store manager at store 0611 in Aurora, IL was the most unprofessional and rude person I have ever come in contact with at any store. After many furniture purchases and home decor, I am questioning ever shopping there again.

Lots of Unhappy Customers

I am reading these reviews and it makes me sad to see so many unhappy customers. I am a former Pier 1 Store Manager who absolutely loved working for this company. That is until they let a new District Manager come in and run out 9 of 11 Store Managers in that District. Unfortunately the rudeness starts at the top and trickles down until everyone is so miserable they finally leave.

I was in the Benton Harbor, MI store when I met the rudest most vile manager I have ever encountered in a retail environment, We just purchased a summer house on the lake and I was eager to complete the deck furnishings. The sales person, Carol was very helpful and had great ideas but the rude manager, Andi has turned me off of purchasing even a single candle at that store!!! She was unfriendly and just stood to the side watching and criticizing the employees. Of course I do not know personally what was going on but when I overheard her make a derogatory reference to a young black couple that was it for me!!!! She told another worker to "stay with them because those people always steal and she is sick of it"...unbelievable in this day and age!!!!!!! The funny thing was that young couple are my pastors children who are home from college...U of M and Duke. I am telling everyone of this incident because that kind of ignorance needs to end!

attacked

My wife and I have shopped pier 1 in Gig harbor Washington for years. We love it there. Something changed on our last two visits we were attacked at the door by sales people. they seem desperate. We would like to shop unmolested. We plan to try one more time if we are not allowed to shop we will never go back.

Terrible corporate telephone service.

Horrible customer service from Managers at the Pier 1.

Bad management

The manage at this store is a real piece of work. I had a job interview at Pier one today. The girl on the phone never told me that the interview was at Fashion Island. The job was for a position at the Costa Mesa store. When she called Fashion Island the manager there told me that i wouldn't make it and it was to late. Sorry. Really no re-scheduling due to their mistake on the location. I will never shop there again and will post bad reports about Pier one on the newport website. if at all possible. Very unprofessional.

Terrible Website

Don't bother trying to shop online. The website has been awful for quite some time now. Guess they don't want our money!!

RETURN ON 5/28/13

I went to return some defective merchandise and the store manager had a really cocky personality. I did not want cash back but, to simply exchange for something else they refused and I left. Well the total was only $11.00 Will never shop there again or recommend

Terrible Management

I went to the pier one in Garner NC, I had a young lady helping me, she was doing a fine job. The manager comes up to her and pulls her away from me, tells her to leave me (The Customer) and puts her at the register. I was very upset. The management was clearly rude.

I visited the cranberry PA store 2/14/2013. My watch had stopped and I didnt realize it. I must have entered the store 2 or 3 min. before closing, but my watch was 45 min. off. I kept those poor girls for 30min after closing. I didnt realize till I got back to my car what had happened.Those 2girls that worked that nite were sooooo nice. I couldnt believe how nice they were and helpful. I would think they would have been a bit upset with me. If they were it didnt show. You have some good employees there.

No Operator at Corporate?

I have a friend who words at Pier 1s Corportate Headquarters that I am trying to send flowers to for her birthday. I have called the number provided to try to ask if I need her department, floor, etc to ensure that she receives the flowers. I have been calling for 3 days now, no one answers that phone and I am not able to leave a message.

none of their parking lots has cameras. you're on your own. don't shop there. it's not safe.

I purchased 2 matching pillows. The one had a tag indicating it was 20% off. When the sales clerk rang up the pillows she only gave me 20% off on 1 pillow??? Made no sense to me, so when I questioned her she became aggitated and rude. I if the manager was available, as they were the SAME pillow. Belinda, the store manager was condesending and rude. She could not provide a reasonable explaination as to why they charged me separate prices. Just not happy with the treatment of customers, nor the inteligence of the staff. Is it that hard to get decent help these days ???

can employees make returns with no receipt and get a gift card?

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