Pier 1 Imports Corporate Office | Headquarters Contact Phone Number & Address

4/17/12

THE STORE IN BUFORD AT THE MALL OF GA. IS THE WORSE EXPERIENCE I HAVE EVER HAD IN MY LIFE AT A RETAIL STORE! FIRST THE STOREIS SO NASTY FILTHY, AND SO ARE THE 2 SO CALLED MANAGER WHO RUNS IT. THIS SHORT BLONDE NEEDS A REALITY CHECK IN HOW TO TALK AND TREAT PEOPLE, HER PERSONALITY IS SO VILE I CAN EVEN COMMENT ON. I COULD WRITE A BOOK ON HOW RUDE AND NO CUSTOMER SERVICE AND HOW HER ATTITUDE EFFECTS EVERYONE AROUND, PEOPLE WATCH YOU AND THEY NOTICE, IN CASE SHE DOESNT KNOW! NO ONE WAS INTERESTED IN EVEN TALKING TO ME AND WHEN I FINALLY SEEKED AN EMPLOYEE , THEY ACTED LIKE I WAS BOTHERING THEM AND BELITTELED ME AS THEY WERE SPEAKING TO ME. I WAS IN SHOCK. THEN THE GIRL GAVE ME NO PRODUCT INFORMATION AND WAS NOT WILLING TO GET ME ANYONE WHO MIGHT NO, I WAS TOLD THAT SHE DIDNT KNOW ABOUT THE PRODUCT WHICH WAS A TABLE AND A RUG AND WAS TOLD THAT THESE ITEMS WERE REALLY NOT HER THING, WHATEVER THAT MEANS. FINALLY I SEEKED OUT THE BLOND MANAGER, SHE COMES RACING OUT THE SIDE DOOR OF THE STOCK ROOM WITH THIS STERN ATTITUDE LIKE ITS SUCH AN INCONVIENENCE TO HAVE TO COME OUT TO TALK TO ME, MEANWHILE SHE HOLDING A PACK OF CIGARETTES IN HER HAND AND A LIGHTER. AFTER I CAUGHT MY BREATH FROM THE HARD SMELL OF CIGARETTES SHE GREETED ME WITH WHATS THE PROBLEM WITH A BIG SIGH. NEEDLESS TO SAY IT WASNT EVEN WORTH THE FIGHT TO TRY TO SOLVE MY PROBLEM OR GET SOME QUALITY CUSTOMER SERVICE. I WAS ALSO TOLD THAT ANOTHER STORE MIGHT HAVE WHAT I WAS LOOKING FOR BUT WHAT I WAS WANTING WAS IN THAT STORE AND I MADE THAT CLEAR TO THE MANAGER. THEN WHAT WAS SO INCREDIBLE IS THAT ONE OF THE SALES GIRL STANDING AT THE COUNTER WHO WITNESSED THIS APOLOGISED FOR HOW RUDE HER OWN MANAGER WAS AND SAYS SHE SEES AND DEALS WITH THIS ALL THE TIME. MY RESPONSE WAS YOU SHOULD GO LOOK FOR ANOTHER JOB, YOU SEEM TO BE ABOVE THIS TYPE OF ABUSE. IF SHE IS THIS WAY TO ME I CAN ONLY IMAGINE WHAT THE POOR EMPLOYEES WHO WORK AT THAT STORE GO THROUGH. BY THE WAY I WAS GOING TO BUY A WHOLE LOT OF STUFF TO FURNISH MY NEW TOWNHOME AND OPEN A CREDIT CARD. I WENT ELSEWHERE, SOOOOOOOOOOOOOOOOOOO GLAD I DIDNT MAKE THE MISTAKE OF DOING ANY BUSS. AT THE PIER1 AT THE MALL OF GA. IN BUFORD. ON A PERSONAL NOTE TO THE MANAGER OF THAT STORE, IELEEN, YOU SHOULD FIND A JOB ELSEWHERE, WHAT GOES AROUND COMES AROND. YOU ARE DRIVING THE CUSTOMERS OUT OF THE DOOR, MAYBE THATS WHY THAT STORE LOOKS SO BAD, QUALITY HAS REALLY WENT DOWN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WILL NEVER ENTER THAT STORE AGAIN AND I URGE ANYONE LIVING IN THAT AREA TO DO THE SAME.

india

2/24/12

i went to your store wednesday 2/22/12 and no one ask to help the short lady with blond hair was walking around and not asking if anyone needs help, i worked as a customer service and i never treated people like this, if it was'nt for my money or others you would not have a business, once upon of time i liked your store, but the girls seem like their prejudice and ignorant you dont get the phone first when a customer is standing their waiting for help and you dont go to another customer who came after you, im not an employee there you dont treat people like that who wants to spend money in your store. Thank you.

Margaret Gummere

2/18/12

Today, 2-18-12, a friend and I were shopping in the Pier 1 store on Oracle in Tucson, Arizona, and asked where the restroom was before browsing/shopping and paying for our selected items. We were told there is no public restroom and that we could go to Ross or McDonald's. I found that utterly unbelievable. I've shopped other Pier 1 stores and they have accessible restrooms for their shoppers. I didnt know such a well-known and large merchant could deny the right to use a restroom. What a shock! My friend and I (both in our 70's) were astounded. I feel as though I've been discriminated against in the worst way. I felt ashamed, humiliated, and just plain old MAD. I have many friends in the area and have written to them about our experience. What a shame. That particular Pier 1 will never, ever get my business again. I don't want to hear from you if all you have is petty excuses. Shame on Pier 1 and their practices.

Emily in Roanoke

2/8/12

By the looks of the previous ratings you either love or hate Pier 1. I happen to be on the love side. I agree with one of the comments about finding the glass price was in addition to the table or what ever and web site could certainly use someone with a 10th grade education to check it. I do not buy a lot there as I believe it is a bit pricey, but in the town I live in, Roanoke, VA, there is not many places to choose from. Every time I go into the store I believe I have been greeted & as various employees are in the area with me they seem to always have asked if I am finding what I am looking for; not pushy, not ignoring, but the offer to be helpful. I was in the other day and Jimm greeted and asked if he could help. I did have a question, which led to more questions. He was more than patient with me (& I have individuals that would tell you I would wear them out). Jimm not only answered questions but gave options that I might want to consider for purchases that day and for future purchase. Thanks Jimm for your help and the other sales personnel that have been working the Roanoke store over the years I have been visiting.

custumer Lin

1/21/12

On Friday 01/20/12 I went to buy a coffee table on hollywood blvd at Hollywood location, CA. The coffee table had it is own price on the bottom of the table and the table had a glass cover on top which had the same copy of the coffee table tag on top where it was mention only coffee table price.So it looked like it was like a sett it was nowhere mentioned that they were selling the glass seperately.I asked some questions about the coffee table to some of the sales representatives and they were giving me short answers and it was never mentiond that they were selling the glass seperately.Once I started purchasing the table at the register they started asking me to pay for the glass too,I became very frustrated and surprised that nowone ever mention it while I was shopping in the store.Once I went back to the table to make sure about the price the manager followed me grabed the copy of the price which was in the plastic little bag and in between of the visible price took a real tag out which was hidden in between the two sides and said "see, here it is " and I told her that I see that now but I did not see that before so then she told me so if it is like that why do not you pay the same price whatever was on top of the glass before which one was belong only for cofee table . She had not been respectful to me as a custumer and tried to make fun of my furstration about experience I had in their store. I would describe her as a evil, not polite and rude lady who is incompetent in whatever she does.Never got apology from them for inconvinience , she should be cheking the floor more accurately to avoid this kind of situations happening.I left the store without buying the table which I wanted to buy so bad..I now on I will let my friends know that I do not recomend them shopping at this particular store. I hope you take it into consideration.

Dee James

12/26/11

I'm not sure which is worse, the personnel in your store or your website. My recent experience: I was trying to purchase red and turquoise flame accent pieces (SKU: 2563990
and SKU: 2564155). They were not available at the nearest store to me (Sugar Land), but I found them at the Meyerland Store and put them in my basket to be picked up at the store. I received an email my order was being processed and left to go pick up my pieces. I drive the 15 miles only to be told no they don't have them in stock even though the website said they did, no they couldn't have them shipped from another store...sorry, too bad. Finally one young lady offered to find them at another store for my inconvenience. She found them at the Village store on Rice Blvd. I went to pick them up this morning and they were out of stock of the turquoise!!! Again, inconvenienced and not even an I'm sorry, can we try to find them somewhere else for you. I left all the other items I was going to purchase and departed the store. This is your customer service? It's a very sorry excuse when you advertise on your website and the items are not in stock and your personnel just shrugs their shoulders and no offer to help you find your items elsewhere.

Thanks for wasting my time and gas Pier 1.

Dee James

CHASE DAVIS	12/13/11
RIVER OAKS STORE IN HOUSTON TX . TWICE IN THE LAST MONTH ASKED ABOUT AN ITEM . EMPLOYEE (CHAD) SAID IF YOU DON'T SEE WE DON'T HAVE IT AND WALKED AWAY SWISHING HIS HIPS LIKE A WOMAN.

Rosemarie Costantino

11/3/11

First let me say that i have shopped at pier 1 for years in NYC, NJ And Florida. That being said today I stopped by pier 1 on Staten Island NY there Richmond Ave.Location i arrived at the front door at 8:50pm exactly and the doors were locked they are suppose to close at 9:00pm. There was and employee right by the door ignoring me i tapped on the door to get her attention she looked at me as i motioned to my watch that it was earlier and the store should still be opened. She gave me a look rolled her eyes and walked away i assumed she was getting a key to open the door so i waited there when my husband said to me shes not coming back. So i left there very annoyed at the way i was treated. Driving home i had there reciept and felt i should call the store and talk to a manager. So i did and an employee picked up. And i ask to speak to a manager. She asked me why and i told her. After that a woman got on the phone already she sounded nasty. I asked her if she was the manager and she said yes. So i proceeded to tell her what happened and she very annoyed had said she locked the doors herself at 8:55. I then said no you didnt i was at the front doors at 8:50. She very nasty said Yes I DID. And i said no you did not. And what time are you suppose to close? She said at 9:00pm But i lock the doors at 8:55. I said Arent you suppose to lock the doors at 9:00pm anyway? And she said no. I said well then why does the sign outside say closing at 9:00pm. At that point i told her i was going to call corporate up and let them know what happened. And she the manager if you can belive this to my complete shock told me that i can call whoever the "F" i want. Thats right she used the curse word F--k and cursed me off. I then started to tell her how i was gonna handle that but she hung the phone up or should i say slammed it on me. I went back to the store to find out who it was but nobody came near the door. I waited for about 15 min. but nobody left so i went home. Im going to make sure this company knows this and acts on it there is no way that this should be let go. This is a disgrace!!

Linda Cunningham	10/29/11
Love the store, hate being hounded to open a charge card, give my e-mail/phone #.

LINDA ATKO

7/23/11

Had an experience with two associates (Vera & Becky) at your Chicago Ridge Il store I would like to share. I was purchasing dinnerware for my future Daughter-in-Law, I went in the store a week ago with her and she saw this dinnerware she absolutely fell in love with. My husband and I went there today to purchase it and I have to tell someone what great associates they are. I have never seen two people that were so attentive to my needs. They went the EXTRA mile checking other stores that had the items they were out of stock on. I enjoyed my shopping experience and you have a loyal customer.

Australian Shopper	7/27/11
I love Pier1's website, but am shocked to find out they let you put things in a "basket" but there is nowhere to check out. I understand they used to do online shopping, but no longer! I am eagerly trying to get several pieces of their dinnerware sets and want to hear from any Pier1 store who would be willing to ship overseas. Pleaae contact me on snowsurfa@yahoo.com.

Laura Thompson

6/28/11

I recently moved to FL from PA. Through the years, I have probably spent $10,000 there. I went to the Pier I down here in FL. I changed my address having had a charge account. The moron at the front desk never changed the address. Consequently my bill (I had made some purchases) went to my old address and since it was over 6 months, it was never forwarded here. I never received any bill. All of a sudden, months later I received a statement from a collection agency. How could I have paid for something I never received a bill for? This will effect my almost perfect credit. My saving grace is that my husband is an attorney, and if my credit is in any way altered because of this incident, we are prepared to sue. Your company has gone directly into the toilet. Do not stop...do not pass go...do not collect $200.00. My spouse is working on it now - it may wind up costing you more than you bargained for. Look for my ripped up charge card after 25 years in the mail.

Randall Taylor

6/13/11

Please forward this letter to: The Office of Buying and Purchaseing: Pier One Import Stores will become a multi-million dollar Corp Account buying and distrubuting Fuller Brush/Stanley products to all Pier One Import Stores worldwide. All orders cash up front delivery. Signed: Randall Taylor 344 Grand Ave So San Francisco Ca 94080. Please email any comments to:randallgtaylor@yahoo.com. Pier one import Stores is one of the worlds greatest retail company establishments and am looking forward to a successful business relationship. Sincerly: Randall Taylor

Penny Well

6/17/11

I was in Pier 1 Imports store #0829 2111 West Brandon Blvd. Brandon, FL today looking for something nice for a loved one. I was not greeted or acknowledged, but instead followed around (even though I was in the front of the store). After carefully watching the manager to make sure I wasn't overexaggerating, I decided to leave. It was then that the other young lady acknowledged me and asked if I'd found everthing! Not only am I taken aback, I am disappointed. I thought more highly of your company.

yevgeniy byaly

6/7/11

Hedwig village, tx
I went today to go shopping for my sister, I generrally like the store and everyone there, but sometimes they do get aggresive with the whole "can I help you?" Thing. But today while I was shopping I noticed there was a girl working who looks as if she's passing out! It was funny kind of but then I over heard some employee scolding another. Must of been a boss but It was very rude language and definitly not what you would expect shopping. I don't even think they remember I was standing there! Anyway, I like the store and will still shop there, it seems like they have changed there recently though. I like seeing the same friendliness, I don't know. Maybe it was the language and profanity... It seems to be tense. Anyway, just had it on my mindi

Juley Huo	4/12/11
We are one of the professional Chinese ceramic exporting enterprises with own manufacturing. Price is very reasonable. Ceramics items, house ware, dinnerware are our main products. If you are interested in our products, do thank for your taking time to browse our website: www.veraceram.cn aster Day is coming soon, may you all Happy Easter.God bless you all.

Effie Andreu-Hiter

4/13/11

I am writing to express my great disappointment in the company and the customer service I received after MANY loyal years and MANY thousands of dollars spent with your company.
After receiving a letter notifying me of an interest rate increase on my Platinum rewards card, I called to request that the rate remain the same and was treated as a common criminal! My account has been closed and I will NEVER shop a Pier 1 again! If you pull my customer file, you will see how much business you are really losing. Every holiday, house renovation and special occasion, I have utilized your products and timely paid for. It frustrates me to no end that a company can decide on a whim to disrespect a loyal customer in this economy when your products are the first luxuries to go! There are other companies that carry same products, at better prices I might add, that will now receive my business. Your agent actually had the gall to tell me that I would lose all my reward points if I close my account, which I reply to you now, my reward for being a loyal customer is to be treated like crap! I've never felt so violated and disrespected by a company in my life! There was no attempt to keep me as a customer, I was only told that there was nothing that could be done. I don't believe that for a second! The agent did not want to take the time or even care to work with me to keep my continued patronage. All I asked for was to keep the interest rate the same - THAT'S ALL!!!

I do plan to send a copy of this letter to every address I can find for the company until someone cares enough to respond. I do not have much hope of that at this point.

Joseph J. S.

4/1/11

I just want to take time and mention that I really love Pier 1. The experience at the stores that I have shoped has been been great. You have so many wonderful items.
I really wish that we had a store near our area. The closest store is in Mcallen Texas and it is a 45 minute drive.
There was one in Harlingen, Texas; but for some reason it closed down.
Is there any plans of of opening a store in this city again?
It would really be nice if you did. Can you email me at TipofTex77@aol and let me know.
Thank you,
J.J.S.

Natalie Santos

3/21/11

I absolutely love the concept of your business/stores. I truly enjoy the shopping experience when I am in any of your stores,the atmoshpere,merchandise offered,customer service all blend so beautifully together for me. I have just purchased my outdoor furnishings from your Long Beach , NY location. while I was shopping in there it dawned on me. I have a wonderful new gardening product that can be a great match for your targeted market. It is a multi-functional gardening tool holder.It is very unique,useful and elegantly designed.I am in the process of seeking a licensing agreement and I felt that it may benefit your company ,as well as myself to present my product to you ,first. IF you may be interested in viewing my 3d prototype ,please contact me. I look forward to speaking with you.
Regards,
Natalie S.
Isleofnatalie@hotmail.com
Natalie Santos 917-903-6347

john doe	3/11/11
I am an employee at pier 1 and I agree they are very racist something must be done

Liz Marie

3/10/11

I just wanted to take a moment to make you aware that the store manager "Jason" in the Long Beach NY store needs a serious attitude adjustment. I have been a customer of pier 1 for many many years...many vistors to my home often say it is so beautiful, and so "Pier 1". I recently went to pick up some candels & air fresheners....when I open 2 of the candels, I realized the scent was way too strong. I went back to exchange them for unscented and Jason said he could not take them back because the packageing had been opened. They were not used, and I explained my reason for the return....he said "with an attitude " "I can't re-sell them". I suggested a discount on my new purchase & he said he could not do that either and walked away. Needless to say I did not make a new purchase and will not be shopping at Pier 1 anymore....what a shame over 2 candels....what happened to "customer service"??? Hello Crate & Barrell & Pottery Barn!

Barbara McFarland

3/3/11

Your customer service is not very appropriate. It is never correct to address anyone as"sweetie" or "honey". But it is particularly insulting, as I am 65, and the sales person was a 20 something female.
Perhaps a letter from Corp HR to all the stores should address this problem, as it is patronizing and you lost a sale. I was going to buy a couple of stackable chairs but left with hand soap.
Also a male calling any female "young lady" is equally insulting. Give me a break!
Barb McFarland

Randall Taylor

2/17/11

Please foward this email to: Worldheadquarters Pier One Import Stores: Please send me information/applications on how you do business with other companies. I would like to become a supplier/vendor. I am a dealer with the Fuller Brush Co of Great Bend Kansas. I would like to establish a corporate account, distrubuting Fuller Brush products to all Pier One Import Stores Worldwide. Thank You I can emailed at randallgtaylor@yahoo.com with any comments.

Marion Kreh

2/10/11

I purchased the "Sanctuary" dishes from the Wilmington,NC Pier One store located on Oleander Dr. approx. 1 1/2 years ago. I was happy that I finally had my first set of brand-new dishes. Well, much to my disappointment most of my dishes look like they are 50 yrs. old now, with black scratches from silverware. Even the cereal bowls look awful from eating with a spoon..... made in China! I was so under the impression that Pier One carried top quality items. I will never buy dishes or glasses from your store again! You can get the same quality at Walmart.

jimmetta coleman

2/8/11

I was victim of racism on febuary 06 2011.. i went in to a pier one store in cypress texas 25837 spring cypress upon entering the store i was apporeched by the store manager asking if she could help me i stated to her i was fine i found a item tht i liked befor i could look at the item for 4 seconds the manager quikly ran over to me to get it out of my hand and said she would hold it for me i continued to walk through the store and another employee ask if they could help me by now im like geesh so when i was ready to purchase my total was 55.00 i handed the manger 100.00 she sd she didnt have change did i have anythign smallier i stated no and showed her 300 dollar bills and sd thts all i have .. she sd sorry no change i sd ok i will pay with a check she said oh no wait let me see if i have change i looked so confused .. then she stated well if you pay for it with a check you cant return or get a refund i stted mam if i buy somthing i wouldnt return it so she then ask me for a id handed her my license and a bank card she stated she needed somthng eles i pulled out my social and another bank card she stated that wasnt good enough so i told her i felt she was being racist she just had a silly look on her face when i askd for the number to corporate she refused to give me the number and sd it was on a auto speed dial then when i asked her for her name she refused i have called coporate and noone has called me back ....with the economy being the way it is i think people like this should e fired when its causing the store to loose money ..

Terry Ward

2/8/11

Not all Pier One store customer service is the same. There are 3 stores near where I live. Two of them offer really good customer service. The other one is just average. The one I shop at the most, has the best people working there. Honestly, there is not an unpleasant one in the bunch and they always seem to be having a good time and make you feel really special, giving you lots of their time and if you shop there often, they know you and remember what you last purchased to follow-up on. They seem to bend over backwards to assist you in any way they can. It would be nice to be able to expect the same service at any Pier One. Hopefully corporate will see this comment and investigate. Perhaps as 'regular' secret shoppers in their various stores.

Fed up!

12/29/10

Store 0308 (Phoenix, Arizona)
Transaction 3479
Associate #038 (Sandi)
This is the second time in this store that I have encountered untrained staff who are unable to process a return and managers either outside smoking or on personal cell phone calls. Have you ever tried to return something in one of your stores? You have to give the blood of your first born child. Name, address, phone number, e-mail address, fill out a form, sign the form. You haven't even updated your computer systems so that the associate can scan the register receipt and then scan the items and be done with it! This discourages people from buy (or at least it discourages me). Have you looked at the Nordstrom or Costco models? Have you seen the number of people flooded into those stores? Did you ever ask yourself why? BECAUSE RETURNS ARE NEVER, EVER A PROBLEM! Pier One Corporate - WAKE UP!

Randall Taylor

5/4/10

Att: Office of the President: Dear Sir: I am a dealer with Fuller Brush Co and would like to establish a business relationship with Pier One import Stores. Please send me information and or vendor applications as to how you do business. Thank you for your considerations. Randall Taylor Srnd the information to: Randall Taylor 344 Grand Ave So San Francisco Ca 94080. or email me at randallgtaylor@yahoo.com

Randall Taylor

6/1/10

Pier One Import Stores Inc. Fort Worth Texas: Worldheadquarters: Att:Purchaseing Dept: Dear Sirs: Several weeks ago I sent to your office and email regarding the distribution of Fuller Brush Products to all of your stores in the US, Canada, and all other stores worldwide. It is my intention to establish dispalys in all of your stores selling the highest of quality home and personal care products. The Fuller Brush Co is a nationally known company that has been in business since 1906. Please email me at:randallgtaylor@yahoo.com or write to me at: Randall Taylor 344 Grand Ave So San Francisco CA 94080 with information on how Pier One Import Stores does business with other companies and vendors. Thank You

c carmen

8/23/10

Store
20610 Stevens Creek Blvd
408-253-4512

I purchased a dress drawers. I have the receipt in my possession. The regional manager told me their books are balanced. No one in the store told me I had to pick up the item in 3 months. I did not receive a letter in the mail. My Dad died and I did not pick up the furniture on time. Since my receipt does not have my name on it and the store books do not have my name with the purchased item anymore. I lost the furniture and lost my money. No refund. Make sure you understand the store polcies to pick up furniture. If you do not pick it up in the given time you will not get a refund. This store took my money and has terrible service. I will never go to this store every again. They do not care about thier customers. They are dishonest and still have my money and the furniture. They they sold it to someone else.

Transaction #7894
Store #0374
2295551 SPRNGPAR LINGER

Tracie Rezik

8/30/10

I am a frequent shopper at the Pier 1 near my home. I believe the store number is 554. I am so tired of the insistance by the eemployees there that I give them my phone number and E-mail address. I have also seen quite of few new faces, some of which seem to have changed to atmosphere of the store. The manager with whom I checked out with was very rude. I will go into the store less frequently because of the pressure to buy and give out personnal information

Deria Green

7/31/10

I visited a Pier 1 store in Irmo, SC and the customer service was horrible. I walk in and wasn't greeted so I just thought that may the workers didn't see me so I continued to look for items. Another customer entered the store and was greeted, ok that's was fine maybe she saw her. I continued on, I walked by several times and was never addressed. I'm writing this because this is not the first time this happened. I'm very upset, I thought sometings have change. I see they haven't. I going as far as I can with this, my money is green to.