65 Reviews For Picture People Headquarters & Corporate Office

orpland park illinois

horrible, the people that work at these studio do not have any education in photography at all not even a high school class , they do not know what they are doing, there are high school classes and college degrees in photography, this company hires uneducated, unqualified people to take these pictures and the pictures are horrible. they charge to much money.

4 month old twins

The worst experience ever. Don't waste your time at least when it Comes to the monroville pa store. Save your money Go somewhere else

WORST. CUSTOMER. SERVICE. EVERRRRR!!!!

Don't waste your time! Speaking of time, Picture People are NEVER on time! They are always "short staffed". Even if these pictures were free, you couldn't get me to go back!!! Look at all the reviews before you go. They are true!!!!!!

Family Photo Experience

Had the best experience when I went their to get my son's first baby pics done. Went there today and wanted to cry. They made us wait and were extrememly rude. We had an appointment and they said they were short staffed after we had waited a while. My one year old son didn't make it because he was too tired and kept crying. We ended up leaving without taking pictures. I am very upset with how we were treated and what a waste of time!!

Horrible experience

My family and I were rushed. I wanted to purchase the cd and I did not get a good picture of my 3 year old. I asked them to try to get a good shot of her later and add it to the cd. They took a great picture few minutes later but refused to put on the cd. ?????? Same day, few minutes later since I was not satisfied. 100% satisfaction guaranteed is a lie. I felt more rushed than in a fast food place.

Hard to understand semi-literates

What strikes me is the near total lack of ability to spell and compose even the simplest of sentences, by those whining here. Instead of blowing a big wad of money to memorialize their precious prodigy, they’d be oceans wiser to invest in remedial reading and writing lessons for themselves. This will help (only help, not guarantee) their grizzly children to grow up to be at least a little less ignorant than themselves. Happy New Year to all that have no trouble reading and understanding this.

taking pictures

We had a family pictures planned for a group of 20. We were 10 minutes late of our "appointment" and they refused to take our picture. A majority of the family could not find parking and were circling the parking lot for over 15 minutes. They offered to reschedule for 9:30 pm and we have 4 2 year olds, ya like that works! Very disappointed with the customer service. The workers said even the store manager agreed that they did not have to take our picture. We passed by the store and it was empty. They said they had back to back appointments....interesting huh?

I went the Picture People in the Escondido Mall. On November 11th, I had holiday pictures of my 4 kids taken. Due to understaffing, it took 3 hours to place an order for the cards. The cards arrived about 10 days later with a major typo. Picture People reordered the cards. 10 more days later, they forgot a word so the message made no sense. On the third try, Picture People misspelled the word family. They can no longer guarantee a reprint of cards to arrive by Christmas. I am very unsatisfied and will not go back.

Never Go Here

I went to the Montgomery mall studio and arrived at 6:30pm, it took 30 mins JUST TO CHECK IN. By the time EIGHT o'clock rolled around I was told that we can begin in five mins...the lady then turned around and helped a family pick out photos and had me wait an addt 20 mins! This place sucks and takes entirely too long... only had 3 people working on such a busy night. Save your time and frustration and go to JC Pennys!!!!!

Hire more staff!

I know it's the holidays and many of us are taking holiday photos, corporate should also be well aware of this. Why do they refuse to ignore this and continue to allow back to back bookings that dont allow customers time to view the photos? I am sitting here at the Arcadia CA mall location for the 3rd time, hoping I'm not expected to wait 2 hours again. This is my second and last time having photos taken here! I feel horrible for the overworked staff!!! Especially the one who broke down from the stress she was under!

Ruined my whole day!!

This place is horrible, I've been to three different locations in New York and they all suck. The photographers have NO direction, we had to put our two children in poses. They wanted to put my six month old son laying on the floor wher people walk with dirty shoes. She then wanted him to sit up and he fell over, he's six months old. He can't sit!! She did not try to make my two year old daughter smile. Do NOT go here, better to just take them yourself

horrible

Will never go there again disrespectful people.wish I could give it no stars

Disgusted.......they will be folding soon!!!!!

Disgusted

Had a coupon- visited the location in Temecula for holiday pictures. They refused to honor the coupon, but proceeded to offer us a $175 package. What a bunch of scum bags.

Worst service ever

I had my son 6 month pictures taken the man that took them was great the other to lady's were rude. The man told me to come back in 20 mins to review I did and the two lady's forgot I was there and I waited two hours to review my son pictures while reviewing his pictures some other kids pictures come up on my review and every time I spoke to the two lady's the had an attitude I would pursued move phones but I had some where else to be and I was very angry. Salisbury Maryland store

This place sucks

This place is a joke. Do not have you portraits done here. Photographers are terrible, she gave no direction. I had to take charge of poses and props. The customer service is awful, all I heard about was how annoying it was to hear the phone ring. I had my pictures done three days ago and still cannot access them on the website due to maintenance updates. Terrible, terrible, terrible.

Filthy

Had pictures of my 9-month old taken at picture people modesto, ca (vintage faire mall) while we waited we had to go outside to have a clean place to sit....all the tables , chairs and counters were disgusting!!! And the floor was even worse, appeared it had been weeks or months since the last time anyone vacuumed!!! Sad part was we were the only people there!!!! I guess that shows what the employees are doing with their down time.....nothing!!!!

Unhappy

Today was our 4th visit to the Picture People- On our 2nd visit we purchased the Portrait Club Card for $30, the card was to entitle us to free touch ups and a free sheet.. Never told we had to have the card and even though they could look up in the system that we had in fact purchased it, it wasn't honored.. The photographer we had prior was great, the new staff is highly incompetent and its a shame the management has obviously taken a much cheaper approach to photography. We spent a 3rd of what we would have today just because they did not honor our card- we will not be back nor recommend as we had before!! Pathetic

Worst photographer EVER

I love been to the picture people in Westfield Topanga in Canoga Park Ca twice and both times I was stuck with the rudest person ever!! Her name is PAM and I hope to never deal with her again, I don't even know how she has a job working with children as much of a hateful mean person as she is. My baby always fussy during photos and after she was happy and smiling and that Disgusting person snapped at my daughter "Dont you smile at me now" in such an evil way!!! Where is management at and why is she still working!?!?! We also brought bubbles along to make her happy and smiling and she snapped at myself and my older daughter who's 4," You need to stop with the bubbles, great idea bit I'm getting horrible pictures because of you" She seriously needs to be out of a job and I won't stop complaining about her until she is!!!

Poor Customer Service

This was my 3rd time at the Picture People in the Clackamas Town Center. We made an appt all 3 times and only received a confirmation call this last time. We showed for our appointment at least 20 minutes early checked in and were told that they would be right with us. The first time they were 55 minutes past our appt the second was the same 45-50 minutes late I did give a little credit that it was the holidays and very busy but we did however have an appt. This last time was just the last straw, our appt was at 11am we checked in at 10:30 we were finally called to the studio at 11:25 and once finished we were asked to wait. We then watched another photographer shoot an infant and as we waited 45 minutes had past the children were hungry and not feeling the wait any longer we notice the infants mother paying for her pictures. I asked for a manager none came another associate said that a family before us made the delay and so on. Needless to say I am done! I am the grandparent with disposable income unlike my children. It is people like me that makes your business. NOT A HAPPY CUSTOMER!

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