Picture People Corporate Office | Headquarters Contact Phone Number & Address

Kate

5/15/12

I am quite dismayed at the incompatibility between the dimensions of your products and the frames available in the market.

Two weeks ago, I purchased a photo package of my two children. The pictures came out beautiful, however I was disappointed at the limited (very limited) choices in frames available at your studio, the only choices for 1 10x13 frame is either a black frame or a brown frame. Neither of which goes with the decor in our home, nor with the other frames we had previously purchased at The Picture People.

Well, we figured that would not be a big deal, as surely there are plenty of frame choices out in the market today. Well, that proved to be a rather unsafe assumption. After searching high and low (Target, Macys's, JC Penney, Home Goods, Michael's, AC Moore, Sears, Bed Bath and Beyond, and about 10 more stores, not to mention endless online stores) it became abundantly clear that finding a matted frame for a 10 x 13 photograph in a choice that isn't black or brown would prove futile.

We have driven everywhere, spent hours searching for a frame. And now our portrait sits in a large envelope. We spent all this money on these pictures that we cannot even display.

Why can't the Picture People offer their portraits in dimensions that are compatible with the frames in the market? For example, a simple solution would be for the portraits to be offered in say an 11 x 14 dimension, as there are thousands of matted frames for that dimension. WHY 10 x 13? Who in their right mind comes up with a dimension that cannot be framed?

I have been going to PP for over a decade, since my first child was born. Well, that will no longer be the case.

Thank you for wasting my money and time.

Joey K.

3/19/12

I took my grandchildren to get their pictures taken and the photographer was terrible. First off when your dealing with toddlers it is difficult, what makes it worse is someone who doesn't know what or how to do their job. I hate that customer service is lacking in every industry but here it lacks a lot. There were no props used and I really think Walmart would have done better. Not one employee introduced themselves or even tried to act like they cared that we were there. I will NEVER go back unless there is a serious overhauling of the company and training for the employees. SAD...SAD...SAD.

2/10/12

Went to the picture people in chicago rige (illinois) I wish I could rate it no stars!!This is the worst place! They NEVER do anything right. I have taken my daughter there 4 (idiot I know.. But I thought maybe with a different photographer it would be better) already and each time they told me something wrong or "forgot" to upload the picture to the cd!!! Had to teturn on two separate occasions for them to upload the pics, even though we paid big money in the first place for it! This time was the last straw!! We went had OK pics taken, and as usual had to get the cd, because we cannot "throw out" pics of my baby! Jolene, the photographer, tells us the cd is half off (regular 150, but on sale for 75). So we jump on it!! We told her we wanted it, and then she tried to sell us more, where we declined. She left (who knows why) and came back telling us that the cd was no longer on sale and she was "misinformed". It had just been on sale, but no longer was for 75 but now 100. The manager comes over because now I'm furious the cost just jumped for no reason amd refuses to give it for that price! She said she will "give" it to us for 100... Wait.. Jolene said it was on sale for 100, now your telling us thats a LIE too?!? Your employee just told me it was half off!! She ended up leaving it at 100 but giving us two free sheets. But the POINT was not to get free stuff. It was that they were changing their stories constantly! Please do yourself a favor and go elsewhere! These people are shady and their pgotographers are not that great either!

Angie

12/27/11

First off, you get one star because they don't give you the option to say NO STARS. This is the third or fourth time I've used PP and every time I think WHY!!?? For a corporation that says RIGHT ON THEIR WEBSITE... pictures in about an hour, you have got to be kidding me! First, you arrive on time for your scheduled session and WAIT at least an hour if not more. Second, the untrained staff rushes you through without completeing what you asked. Do they just hire kids and hand them a camera and say... SHOOT! I took my four year old to get holdiay/birthday pictures taken. I was asked from the start at checkin what kind of pictures I wanted. I said Holiday and birthday shots. She marked it down on their sheet. I get into the room and the camera girl says oh we have a gingerbread house, tree, candy canes. NONE of which I actually got to see. He was wearing black pants and she put him against a BLACK background. Now anyone who has had the pleasure of trying to get a child's picture taken, you know this can be hard. I was trying to get him to smile and do the poses she was asking, not worrying about the background. That is her job to know that you don't put a kid wearing black against a black background. Needless to say the pictures turned out horrible. He looked like a head floating against a black background. When I went back to ask them to either reprint after lightening them or give me another pose. They could not make them any better and would not give me another pose. HORRIBLE SERVICE, HORRIBLE CAMERA PEOPLE>.... JUST HORRIBLE. NEVER AGAIN... even if I had a coupon!

Jeremy from Orlando

12/12/11

One star is a compliment for picture people. I imagine that a customer waiting nearly an hour and a half past their "scheduled reservation" must be some sort of company policy as everyone there shared my same complaint. This tells me that they see no value whatsoever in my time and merely want to scrape every last penny from your wallet. They were so behind schedule and overbooked that it made the experience a miserable one. We were told to arrive 10 minutes early to prepare for the shoot...what a joke. We will NEVER go back.

Lisa	11/29/11
If I could give less than 1 star I would. I agree with many of the comments I read and only wish I read them before my first trip to Picture People. The wait was ridiculous and the customer service and pictures were even worst. We received a gift card that I am still left with because after being rushed to select from a poor quality of pictures we decided not to go with any.

Robbie Adkins

11/21/11

Picture People is managed and run by inexperienced, untrained teens (not the teens' fault). Profits from the sale of expensive photo packages are the name of their game. The studio is full of tired, cranky, crying babies and toddlers because their parents never expected to wait hours for their "scheduled" photo shoot. By the time you're finished with your shoot you will be pissed off from the "dog and pony show" you will have put on while trying to get your little ones to hang on for just a "few more minutes". Don't torture yourself or your little ones by scheduling a photo shoot with this very unprofessional studio.

dissatisfied customer - store: sunrise mall - california

10/30/11

we went to sunrise mall for photography and they did touch up on the photos taken. When we received actual print out of the photo, it was original unmodified version. When asked manager about it, she is very much inpatient and asked for $5 for each touch ups to be made again. I went really mad and told her, the sales rep should have told before on hand. at last they did touch ups without our presence which was not to our satisfaction and that's it. For this i paid more than $400 (2 canvas + 6 10x13 + high resolution cd).

Later we decided as we have high resolution cd, we can alter as per our needs. When we came home, we are shocked to look the jpg files of 90kb - 100kb. I couldn't edit the photos as i was not having original 2mb or 3mb file from the camera.

Worst customer service in sunrise mall, california

10/22/11

My family was disappointed with your north county california studio/manager today October 22 at 4:30.

We were 40 minutes late for our appointment( i scheduled 2 weeks ago)but they were not accommodating to squeeze us in for even a 10 minute session. We brought our newborn to the studio from 40 minutes away which was a difficult ordeal for us. It would be nice if yor studio was more understanding because we did have an appointment. Otherwise why wouldn't we make several appointments next time?
I don't think we will be returning since it is so strict and we were planning this trip for over 2 weeks and was all dressed in our costume. I also noticed the lady manager giving another customer a hard time too about using a coupon.this was our first trip and we were planning to become a member. I think we will not be returning!

d cantillion

8/15/11

The worse customer service dept, they cut off my dogs feet in the picture took them 2 days to return a phone a call even though their recording states all calls returned within 24hrs, they finally called said they would correct the order its been 6 weeks I still dont have my dogs pictures...It is now the 8th day and still no one has called me bac after leaving them several messages... I agree with other pcomments they make no attempt to use props I did all the work.

mimi	7/25/11
This doesn't even rate 1 star.. the service is the worst ever.. I will not be going to the Picture People ever again! They have ruined precious moments that can never be captured again.

Janki Raval

7/27/11

Disgraceful, very bad service, I will highly not recommend anyone stepping to this store. I got my pictures clicked yesterday and their system was screwed up. I was told to wait, and I waited good 1 - 1:30 hours , even had dinner at the mall out of my choice with nagging kid. At 9:10 pm I was told that things are not yet ready and someone will delivery them to my place next day, we had family gathering and had to show these snaps to a couple of people was part of the plan for next day, but no one showed up with the photo. I have neither time nor bandwidth to run around, neither I wish to burn my fuel for someone else's mistake. Store had no courtesy to drop a phone to explain the situation it was like I owe you something and not other way around. I had to follow up with the store after spending money to get the snaps that they were supposed to give me "same day". Its utterly disgraceful. Is this how you treat your customers? None of them, absolutely no one called yesterday nor today to tell me that "we are working on your order and sorry for the delay". It feels like they were not interested in serving me the moment they swiped my card. This is highly unprofessional and intolerable. I demanded to ask to manager and no surprise manager was not available to talk on phone, so instead of manager calling to and compensating for the mistake I will have to run around with them to get my things done. I am literally running out of words at this moment. All i know is the store ruined out family union today and we couldn't go through the fun moment together case closed. No other compensation or apologies can get that day back to us. Now I really need an intellectual explanation for the whole mess. you would feel this is a corporate store but NO, there is not way you can get in touch with the corporate office, now I know why. Stay away...

worked there

7/27/11

I worked for Picture People and its like a sweat shop if you don't brown nose the district manager you got it hard I was an assistant manager there and I had to be acting manager but wasn't paid the manager salary.. They threatened to FIRE me for leaving and going to the emergency room for burning in my chest and was threatened again to show up for work the next day because I was the "MANAGER" and I couldn't take sick leave if none of my employees could rearrange their schedule..... while on narcotics and a note from the hospital for having pneumonia and an infection in the lining of my lungs which paralyzed my breathing they they tried to fire me for miss punching that day and all most destroying the lab because the drugs the hospital put me on made me fall asleep while standing and I didn't have a real grasp of what was going on around me..........mind you I was one of the few managers who took sittings and made sales who showed up thirty minutes early everyday and left late everyday covering shifts and I got sick only ONCE and that is how they treated my dedication... WORST EMPLOYER EVER!!!!!!!!!!!!!!!!!!

Chari	6/20/11
PP is horrible, horrible, horrible. I cannot say it enough. Customer service is the worst. I will not go back!

Jamie

6/1/11

Do NOT use this company. Very unprofessional and they have no clue what is going on. I used the Picture People at Petco in NYC to take picture of my Boston Terrier. I ordered a set of pictures as well as a mug and was told to wait three week for delivery. The pictures were taken March 4, 2011 and as of yet 12 weeks later have not received them. After 6 weeks of waiting I called and no one seemed to know anything about my order and kept on insisting that they will arrive soon. Every time I spoke with someone they said they would look into the problem and call me back which no one ever did. I always had to be the one to call back the next day and reexplain the situation. Finally I found someone who asked if I could scan the receipt and email it to him for a full refund which I did. That was 3 weeks ago and the refund has not arrived. 12 weeks later no pictures, no refund and no help from anyone who works there. Do NOT use the Picture People if there is any problem with your order it is impossible to get your money back or even find out information regarding the order. Very unhelpful, I will be filing a complaint with the Better Business Bureau but I'm sure that won't help me much. Now every time I call to inquire about the picture or the refund the phone number seems to not be working.

Elizabeth

6/1/11

Picture People place is the worst place ever. I regret ever going to get my daughters pictures done there. I went to two different locations in Va and both times there was a problem. The first "photographer" we had was horrible and had no experience. The second place screwed up the "high-res" cd we payed so much money for! I'm so done with this company and the lack of motivation of anybody who works there.

Wendy

5/28/11

I had photos of my dog taken at a pet store named Unleashed by PetCo here in San Diego by Picture People. I had to wait 1hr and 45mins for a schedule appt. - bad sign. The photos were taken on 4/3/11, and I was given a receipt that said they would be delivered in 21 days. Today is 5/28, 8 weeks later and I am still waiting. I have tried multiple ways to contact this company and all to no avail. Phone numbers are disconnected, the is no studio for me to visit in person (as the photographer was in the pet store), my emails are not returned, customer service is useless etc. I have contacted the manager of the pet store who calls the manager's only phone number for customer service on my behalf and she gets no response either. They were happy to take my money but obviously not bothered to attend to their customers. STAY AWAY FROM THIS POORLY MANAGED COMPANY!

Bill	5/20/11
WOW I wish I saw this site before I booked a session. What an awful experience I had. And here I am a week later and still have not heard back from an email I sent! Email is instant people. It should be responded to as soon as it is received. I will never use there services and again and will be letting everyone I know about what an awful experience I had. Bad press travels fast.

Lisa from Maryland

5/16/11

I am extremely upset with Picture People, to say the least. We had an 11 appointment scheduled for May 15. We get there and the studio was CLOSED! The customer service desk in the mall where they were located said they just packed up and left without notice! So, we were standing there with our 2 daughters dressed in their birthday outfits and no one to take their picture! The thing that makes me more angry is that I received a conformation email the day before our appointment!!!!! I will NEVER recommend or use another picture people EVER!!!!!!
By the way.....this is the Annaoplis location-for those of you who may have an appointment scheduled there!!! If there were a zero star rating I would have chose that! Awful, awful business practice!!!!!!

Cori from Tulsa

4/22/11

I am torn on what star rating to give. I have used picture people for years and have gotten some good pics from the Tulsa Woodland Hills location. Some sessions were better than others, but on my last session I was talked into purchasing a portrait club membership card and just a few weeks later the store closed without any notice. they should have send out announcements to those with the club cards prior to closing! This is poor business practice! I tried contacting the 1-800 number and you can not speak to an actually person! I will be contacting corporate which they do not make it easy to find out how to contact them! There is no longer a Picture People in Oklahoma and since club members were not contacted I am not sure of what future plans will be. Do not buy a club membership because they may close without notice! Do not plan on getting your baby's first year pics there because they may close before they hit one year! Find a reliable photo studio--like Target, Sears, JC Pennys for comparable prices. Even MotoPhoto would be good since you can get your pics the same day! The quality of pictures went down over the last year and I did not even receive an email of my pics like I did in the past! This company is probably not going to last much longer, which is a shame!

Jodi from Illinois

3/24/11

My experience with Picture People started at Petco in Carbondale on February 12th 2011. The Picture People were offering a pet photo package for $9.95. Thinking this was a great deal my family and I packed up and drove an hour to Petco. Upon arriving, our pets photograph was taken right away. The Picture People had some "great" deal going where you could get framed pictures plus a huge package for around $200.00 (so glad I didn't take that!) I stuck with the $9.95 package (plus $5.95 shipping) and paid for the pictures at the counter through Petco. I was told our pictures would arrive in 3 weeks. After the fourth week, I called Petco to let them know I did not receive my pictures. Petco gave me a phone number to call. I called and called..could not get an answer. I left several messages but no one called me back. I again called Petco and they gave me a different number to call. After calling and leaving several messages, I finally got someone to return my call. He assured me that my pictures would arrive in just a few days, and I would receive a confirmation e-mail to track the package. It has now been another week with no pictures and no e-mail to track the package. I have again tried to call several times, have left several messages, but get no one to return my call. I will again call Petco and complain, but I feel this issue will not be resolved. I am very disappointed with my experience with Picture People. If I could give a rating of less than one star, I would.

Lisa

3/8/11

My daugher had a serious accident at the Picture People a few years ago and was rushed to the hospital. We choose not to take any action against the picture people (I think I must be crazy) but warned them that their swivel chairs in their lobbies are a hazard and should be removed. It has been a few years since going back. I got a coupon and throught I'd try again. I was shocked to find the same swivel chairs in their lobbyies and warned several of the parent waiting around that their kids should get off the chairs - of course all the kids were swirling about. this is how my daughter cracked her head open. Are you kidding Picture People? or just begging to be sued?

Ken from Missouri

3/6/11

My nightmare with Picture People began on Sunday, February 6, 2011, I had my pet’s portrait taken at Petco in Jefferson City, Missouri, around 11 a.m., by a photographer with The Picture People. He and his associates were taking pet portraits at the local Petco during a three-day visit to Jefferson City. For the portratit, I paid a total of 17.13 to The Picture People through Petco The portraits were shown to me on a screen using a flash disk and they were good, and I left Petco anticipating that i would receive my portrait in the mail. The photographer told me he was from St. Louis, that the portraits would be mailed to me in about two or three weeks. He also gave me a card that said “Thank you for visiting The Picture People at Petco”. The card had the toll-free number 1-877-PETS-899. Later that week, I called the toll-free number for The Picture People (1-877-PETS-899). I left a message asking when I might expect to receive my portrait. The next day, I received a return phone call from a representative of The Picture People. He told me the portraits had been shipped the previous day, and he gave me a USPS Tracking Number which I wrote down. When I checked the above tracking number on the USPS website the following Monday, Feb. 14, a message that appeared said that the mailing containing my portraits was “Missent”. Upon further investigation I found that this message indicated that the mailing was mis-routed, apparently to the wrong address. I continued to follow the progress of the mailing on the USPS website, and a couple of days later I saw the message that my portraits were “out for delivery” in Plano, Texas. Apparently the portraits were returned to the Picture People facility in Plano, TX. However, upon continual checking of the USPS tracking website, the last message available was “delivery status not updated as of Feb. 16, 2011, 11:21 p.m.” That message has not been updated since that time. At this point in time, one month later, I have no idea where the portraits are, if they are simply “lost in the mail”, if they are at the Picture People facility waiting for someone there to re-send them to me, or what. Not knowing what to do, I have made unsuccessful attempts to call and resolve this issue. First, I subsequently called their toll-free number several times, and left messages (no one EVER answers so you are forced to leavea message). I finally received a call from a man named Daniel from The Picture People. When I called him back, he told me that he would check on this matter and call me later that day. He told me he was a regional manager for The Picture People in an area that included Wichita and up to the Kansas City area. That was a week-and-a-half ago. Since then I have tried to call Daniel at the above number several times, have left messages, and he does not answer and does not return my phone calls. In another attempt to reach someone at The Picture People regarding this issue, I logged on the The Picture People website, clicked on “Contact Us” and typed out a detailed message which should have been sent to you when I hit “send”. That was at least two weeks ago but I have not received any reply to that attempt to contact you. At this point I just want my money back. I'll never use The Picture People again!

wendy

2/26/11

Actually not even a 1 star, less than that. You guys need to hire better managers because the manager Joy at the ParK City Mall in PA in Lancaster County hung up on me when I called to complain. I went there so my daughter could get her pictures taken for modeling and she said they were too full take any walkins, yet every time we walked by there were no customers in the store at all!!!!! When I got home I called to complain and she said that the reason noone was there was because they had alot of no shows! Are you telling me that a bunch of appointments in a row just didn't show up? I am never going there again! I am a am telling everyone I know not to go there anymore!

Kelly A

2/28/11

Like some posters on this site, I too worked for the Picture People. At the time I was attending UCF to obtain my degree in photography and thought I would be able to supplement my learning with my work. I started as a seasonal employee, worked up to part time and before a year was up I was sitting pretty as an Assistant Manager. I loved my store. I loved my coworkers.

Then they gave us a new store manager.

I wonder if they ever bothered to drug test her? We looked at her MySpace page [at the time that MySpace was "awesome") and found it riddled with pot paraphenalia. She would call 8am SUNDAY work meetings, show up to them 30 minutes late and have her whole family in tow. Eventually I'd had enough and I moved on.

Currently I am looking for jobs that will allow me to relocate and thought "eh, why not give good 'ol PP a shot..at least it will let me transition easier". Well what a mistake. I was contacted by the HENDERSON, NEVADA Picture People in regards to a Snr. Photographer position [not what I wanted, but I'd take it] on a Friday. I returned the call and was told to call back. Twice. Then I was placed on hold for TWELVE minutes. I'm calling from FLORIDA. After I hung up I finally received a call an hour and a half later telling ME to call THEM on Sunday. So, stupidly, I did. Once again I'm told to call back because they "aren't open"...Picture People instructs you to NOT pick up the phone unless you are open. DUMBASS. I call back again. No answer. Again. Put on hold. I'm told THEY will call ME back. It's now Monday evening and I just got another call.

Let's just say that Picture People has DEFINITELY let itself go.

What a joke.

Lena H

2/24/11

I worked for this company for 3 years, my reasoning behind it is that I am a broke college student and any minimum wage paying job is worth it. Let me just start off by saying that they are crooks, every last one of them. I ended up getting a pay cut after the second year due to the economy, while new employees started at a wage higher than mine, I was told up and down that I was the best photographer but since my sales weren't up to par I was a slave to the camera room. Picture this, 10 am instant cries from children and parents who are whining about EVERYTHING for a half hour and then after that there was another family, and another family and another family with the same problems until 5 pm when my shifts end. Management is lazy, never followed rules, I would run the store basically by myself. When customers were mad they made me deal with it. I have never dealt with such rude people in my life before working here, I have had people yell and swear at me for things that were waaaay beyond my control.

For the first year I worked there during xmas season we didn't get breaks. working 10 hour shifts and no break until someone called the department of labor. Breaks were given to you when there was time, because managers generally were too lazy to take sittings in so you would HAVE to be there at all hours meaning I usually didn't get my break until a half hour before my shift was over. I have also had to clock out after closing time and clean and take sittings in on my break just so I can have a normal clocked in/out break.

In addition, when our company decided to go from paper forms to online forms the system somehow changed our dependency status on our w4's making me own over 300 in taxes that year, meaning I will also own money this year. They also made a change on the form not taking out money for federal withholding tax. This is what I mean by crooks. Also, Merry Gagg, the most evil person one can encounter. She does nothing but talk you down and make you feel as low as possible in order to ensure that her company is making money, she manages with fear, which if you ask me creates nothing but animosity.

This company is terrible! The only reason why people go there is to get free stuff, Its a wonder how its still in business. Plus the pictures suck because there is an abundance of sales but noooo photography training, what do you expect??

ALOPEZ

2/4/11

I will never have my photos taken here again. Upon arriving in the Paramus Park location the manager was abrupt and rude, not welcoming at all. They have all these great modern photos gracing the walls in the store, but that is not what you walk out with. My photographer never even introduced herself to me and my husband. Him and I felt rushed the whole time. I suggested every single pose bc all she wanted to shoot was generic boring photos. The blue back drop is absolutely disguistingly filthy. She wanted me to place my six month old on that, belly down. When I told her that there is no way I would ever place my baby on that, she said that they are washed daily. There is no way. Maybe 2 out of all the photos turned out well, but overall the entire experience was so dissapointing. The one thing that they do successfully is, push and suggest the photo club. I was asked and prompted about it 4 times in one hour. They dont realize that this place is horrible and no one would ever want to be stuck taking pictures here for an entire year.

T Long

1/17/11

The service at the Littleton, COLORADO should be reviewed. I had 2 pictures that were printed incorrectly. The mistake was caught when I was 2 hours away back at home. I called on Saturday night, some incompetent individual could do nothing except tell me how they did nothing wrong, after I instisted that something be done, she stated she would take all the notes down and have a manager call me back that night or by the next day... Well by Monday, no call back! And when I tried to call, no answer untill 2 calls later! Yes, they were open for biz but no one was answering the phones.. When I finally reached someone I got EXTREMELY BAD Customer service, the ladies who worked there (I spoke to now 3 of them) were extremely rude, never appologized for the mistake and had to remind me that the "Customer is not always correct" (they definitely need some CS training and new management at this location) WOW..I ve been using PP for over 5 years in Green Bay/Appleton, WI and never had bad service, in fact our service has always been exceptional. So I really think its the management/attitude at this location. And unfortunately I go to PP 3x's per year & after this incident, they have just lost my business.. Its too bad.
Looking back, I recall showing up early for the appointment (mind you no one was getting their pictures taken in the entire studio) and they told me I had to come back in 15 min as we were too early.. I should have suspected something was up at this time with the CS..
I am certain PP read these posts or they need to start sending out customer service surveys after the visits. It might be wise..

Michelle from Michigan

12/22/10

My daughter and I made an appointment to have our picture taken. The photo session went great, however, we were unable to take our CD home with us even though we purchased and paid for our pictures in advance. There was a problem with the download and we were told we would receive a phone call later that day when our photos were downloaded. WE NEVER RECEIVED A RETURN CALL!!!! My daughter, who lives in Florida, was only in town for two days and was expecting to take the CD with her. Call the Customer Service line is useless! I tried calling the store and no one ever picks up the phone!

I WILL NEVER, EVER PURCHASE FROM THIS COMPANY AGAIN!! AS A MATTER OF FACT, KEEP THE PICTURES AND GIVE ME MY MONEY BACK! I WOULD MUCH RATHER GO TO LOCAL PHOTO STUDIO EVEN IF IT COSTS A LITTLE MORE!

Theresa Blevins

12/5/10

Let me just start off by saying this was the most awful experience I have ever had while getting my childrens photo's taken. I was forwarned on facebook about how horrible this place was but I choose to ignore the warnings. Never again. I Arrived at 1:30 pm The photo was with 5 grandchildren for Christmas Pictures. ( Can you imagine how hard that was to plan ? ) My father in law attended who has heart failure, was in a wheelchair was appalled.
To start off with the Photographer had to be prompted by me to get props. Not one photo had a prop until the end because I made him. So with a feeble attempt to make me happy, he threw a x-mas tree in the last 2 photos. grrrrr.... You see, I was drawn to The picture people after walking past many times and see these really neat creative photos with these modern props. I said to myself , Maybe I should bring all the kids for a Fun photo shoot. Well boy was I in for a treat.
All the poses were Amatuer like, basic sit idian style blah blah blah. I was so let down , and quite sad , knowing I had dragged my in-laws and all these children to this place and the picture were blah. 5 children in hopes of the perfect x-mas card to send out this year.

next we wait for the pictures to come out on the computer. Our person showed us a picture and seemed very eager for us to speed it along while picking our pictures . She would disappear in the back for 5 min at a time, making it frustrating to pick out pictures and christmas cards while keeping all the children entertained. She would come back giggling how many hours left until she was off, and about her plans for that evening. I asked her why we didnt have any neat x-mas props like the pictures on the wall. She said that it offends people if they use props because they may be Jewish . ( My daughters were wearing Red and green dresses and my 8 year old had a red velvet with white sleeves that looked like Mrs Claus. Odviously not Jewish !)
Finally afer the 10 time of disapearing, my father in law lost it telling the manager to get someone who could sit down for more then 5 minutes rather then disappear to go gossip in the back. At that time, she came back , and the manager told her to stay there and not get up until we were finished. ( she was not happy)
I noticed that alot of the pictures were blurry or had face with a white haze over them which didnt leave much to choose from. ( I am not picky either and these were horrible !!!) We picked a few and ordered cards to be mailed out. She said she would have them sharpen the faces and take out the white blur. we waited and waited and waited. After 2 hours we had to get the children out of there . They were starving and hot. ( We had no intention of feeding them there for $50.00 at the food court grrrrr....)
At this point the people had no compassion and acted as if we were anoying them because our pictures were messed up instead of apologizing. ( I at that point burst into tears)
So we left my husband sweating upstairs, starving himself to take the kids to be feed and a bathroom break.
3 hours later..... my husband calls us to say the blurry , white haze on the pictures were do to fingerprints on the lens and they cant be sharpened. ( It took them 3 hours to figure that out?)
They wanted us to come back up and retake the pictures. I had no choice because my neice and nephew were going home the following day to Delaware . This was my last shot at a decent picture.
I dragged them backup 4 floors and retook the shoot. This photogtopher was more amatuer then the last one and was more annoyed. She took half attempt crappy shots. again no props and I had to tell them to PLEASE give me prop. they gave them Santa hats to wear big woop. when I looked at them on the computer , the second photos were awful and you could tell the photograpgher was lazy and didnt even try. I could have taken a better photo MYSELF. So I had them color in a bra stap ( I had to suggest and tell them how to do that by the way grrrr...) The Lady was rude that was printing the crappy pictures. 4 hours later .......she hands us a bag with our pictures and would even look at us.

We then got home , opened the bag to find that they forgot the Christmas cards. ( once again I burst into tears ) I called them and told them I lived allthe way by PA on the Maryland line and that they forgot to give me the Christmas cards. The Lady said " Oh they are right here on our counter , do you want to come back and get them ? ) I thought i would hear, I am sooo sorry mam , you have been through so much today)

So , I don't know if they whole company os like this , or even care but , I just thought I would share what I went through and according to my friends , this kind of stuff happened to them too.

andrea yip

12/13/10

To whom it may concern:
this is a letter to express my inconvieneient experience with picture people! i am waitng over four months to recieve a canvas portrait for my daughters one year old pictures. Over the last three years i have taken pictures of both my children with the picture people but am having second thoughts in the future. The company has take excessively long to deliver one portriat I understand a mistake can happen but in order to get it taken care of have surpassed the excpected time level I should be entitled to a free sitting for my daugthers second birthday and or Christmas portrait. This has caused much inconvinence for me and unfortunately may be my last time here as a club membership holder i feel i should have been taken care of thank you.