Pep Boys-Manny Moe & Jack Corporate Office | Headquarters 3111 W. Allegheny Ave. Philadelphia, PA 19132 (215)430-9000 Reviews For Pep Boys-Manny Moe & Jack Corporate Office DP 5/10/12 I WENT TO STORE LOCATED AT 3737 CRENSHAW BLVD, LOS ANGELES, CA. I WAS AT JUST FOR TIRES ON SEPULVEDA GETTING MY WHEELS ALIGN AND WAS ADVISE BY ONE OF THEIR EMPLOYEES TO GO TO PEP BOYS ON CRENSHAW THEY CAN HELP YOU OUT. ASK FOR JOHN AND TELL THEM SOMEONE FROM JUST FOR TIRES ADVISED YOU GO TO THEM. 5/6/12 IS WHEN I WENT TO PEP BOYS AND MARIO ADVISED ME TO GET MY KEY TO MY RIMS SO THEY CAN TAKE IT OFF. I WENT HOME GOT LOCK AND MY GIRLFRIEND(DOMESTIC PARTNER) DROVE BACK TO LOCATION BECAUSE SHE WAS PAYING. IT SEEMS THAT WHEN WE RETURNED TO LOCATION MARIO'S DEMEANOR CHANGED WHEN HE SAW MY GIRLFRIEND GET OUT OF CAR. NOW THIS IS ON AN ASSUMPTION HE MADE ONCE HE SAW HER. SHE COULD HAVE BEEN MY SISTER, COUSIN, OR JUST FRIEND. HE ASSUMED WE WERE A COUPLE. HE DIDN'T TALK TO ME THE SAME AND ALMOST THREW THE PAPERWORK AT ME. MY GIRLFRIEND AND I WALKED AROUND CORNER TO WAIT ON DIAGNOSIS OF VEHICLE CHECK. WHILE WE WERE WAITING MY GIRLFRIEND HEARD TALKING BY A MALE AND FEMALE, SAYING SUCH THINGS LIKE "SHE'S A DIKE." "THOSE DIKE ASS BITCHES". MY GIRLFRIEND WALKED AROUND CORNER AND SURPRISED THE TECHNICIAN AND FEMALE THAT HE WAS TALKING TO. THEY WERE SURPRISED WE WERE STANDING THERE AND STARTING TALKING IN SPANISH. MARIO RETURNS TALKING ABOUT HE'S BEEN CALLING TO GET IN TOUCH WITH ME. THE NUMBER HE HAS IS OFF AND I ADVISED HIM WERE STAYING HERE. SHOWED ME A LIST OF THINGS MY CAR NEEDED. MY GIRLFRIEND WAS TALKING TO HIM TO LET HIM KNOW THAT WE ONLY WANTED THE FIRST TWO ITEMS WORKED ON FOR NOW BECAUSE WE DIDNT HAVE ENOUGH MONEY TO GET ALL OF THE ITEMS DONE. HE TOTALLY IGNORED MY GIRLFRIEND AND KEPT ASKING ME WHAT I WANTED DONE. I BASICALLY REPEATED WHAT MY GIRLFRIEND SAID TO HIM. THE WHOLE TIME HE'S REALLY NOT LISTENING TO ME OR LOOKING AT WHAT I WAS POINTING OUT TO HIM. HE SAYS OK AND TAKES THE PAPER SAYING THAT IT WOULD BE ABOUT 3HRS OR SO. MY GIRLFRIEND IS SO UPSET SHE IS READY TO LEAVE. WE GO PURCHASE ITEMS FROM PEPBOYS AND MY GIRLFRIEND WANTED ME TO ASK FOR THE TOTAL SO SHE CAN GET THE MONEY TOGETHER. I SPEAK WITH MARIO AND THAT IS WHEN HE BRINGS ME OUTSIDE TO SHOW ME THAT WHEEL BEARING WAS REPLACED AND THAT THEY WERE WAITING FOR THE ENGINE MOUNT. I ADVISED HIM THAT I DIDNT AUTHORIZE THIS WORK ON MY CAR. THIS IS WHEN HE SAID " I THOUGHT U GUYS WANTED ALL THESE DONE" THIS IS WHEN I ADVISED HIM AGAIN THAT HE WAS WRONG BECAUSE I DONT EVEN HAVE ENOUGH MONEY TO PAY FOR THOSE ITEMS AND THAT IS WHY WE WANTED ONLY THE FIRST ITEMS DONE. MY GIRLFRIEND SPOKE WITH MARIO STATING WHAT WE ASKED FOR AND WHAT HE GAVE US WAS NOT CORRECT. AT THIS POINT I JUST WANTED MY CAR BACK WITH ALL THE PARTS THAT WERE ORIGINALLY ON THERE WHEN I CAME TO BUSINESS. HE THEN ADVISED SOMEONE TO TAKE THAT SHIT OFF OF THERE BECAUSE THEY DONT IT ANYMORE NOW. HE THEN ADVISED ME IT WAS GOING TO BE 1 TO 2 HRS BEFORE I CAN HAVE MY CAR BACK. MY GIRLFRIEND AND I SAT IN WAITING AREA. SHE IS STATING IN A LOUD TONE THAT THEY DONT HAVE THE RIGHT TO TAKE ANY PARTS OFF THE VEHICLE THAT THEY INSTALLED , WANTING THEM TO EXPLAIN THE MANTRA ON THE WALL REGARDING SATISFACTION GUARANTEE OR CUSTOMER PAYS NOTHING. MARIO NOR DID ANY ONE FILL HER REQUEST. SOME OTHER MECHANIC CAME INTO THE WAITING ROOM ACTING LIKE HE WAS INTERESTED IN BASKETBALL GAME ON T.V. HE THEN TURNED AROUND TOWARDS MY GIRLFRIEND AND I WHILE POINTING IN OUR DIRECTIONS AND MAKING STATEMENTS IN SPANISH. I BELIEVE HE THOUGHT WHAT HE WAS SAYING WAS NOT UNDERSTOOD BY ME OR MY GIRLFRIEND. HE WAS LAUGHING, POINTING, AND TELLING HIS CO-WORKERS THAT "SHE IS A PUNK ASS DIKE ASS BITCH" AT THAT POINT JUST WANTED MY CAR. I COULDNT BELIEVE WHAT I JUST EXPERIENCED. I FELT THAT THEY WERE TRYING TO INTIMIDATE MY GIRLFRIEND AND I. I KEPT SAYING I DONT UNDERSTAND WHAT HAPPEN FROM THE TIME I LEFT TO WHEN I RETURNED. I DIDNT LEAD ANYONE ON IN ANY MANNER AND FOR THEM TO TREAT US LIKE THIS IS VERY DISTURBING TO ME. I DONT KNOW IF THEY DID ANY MORE DAMAGE TO MY CAR OR MADE SURE MY PARTS WERE PUT BACK IN PLACE. I WILL NEVER GIVE MY BUSINESS EVER AGAIN TO PEP BOYS BECAUSE OF THIS EXPERIENCE ONLY. I FELT THREATEN AND JUDGED BECAUSE THEIR BLATANT RUSH TO DISCRIMINATION AGAINST TWO PEOPLE THEY LITERALLY JUST MET. I WANTED THEIR SERVICES AND WISHED I NEVER WENT THERE. I JUST WONDER HOW THINGS WOULD HAVE PLAYED OUT IF MY GIRLFRIEND DIDNT RETURN BACK WITH ME. MELISSA MEENAN 5/14/12 I went to Pep Boys for a basic Oil change. Less than 5miles later my car died, popped the hood & oil was everywhere. I took my car back to Pep Boys for an explanation (My car was fine before the oil change) They told me my engine is cracked and I need a new engine. Why was this not noticed during the oil change? They most certainly noticed I needed (4) new tires. Apparently while driving a piston must have broken & hit my engine causing it to crack. Now they want $2700 to install an engine in my car...........They give mechanics a bad rap. I may be a woman but I am not stupid. I wish I never took my car in for an oil change that day. Nobody wants to take blame, obviously and they are refusing to give us corporate phone information. James H. Smith 5/15/12 Ordered a puller on 5-4-12 via internet and was advised that it was in the store and I would be advised when I could pick it up. On 5-5-12 had not heard from PB so I sent an email telling them to cancel the order. On 5-12-12 (8 days later) received email telling me my order was ready for pick up and again advised PB that I had cancelled the order. Then on 5-12-12, received an email thanking me for the purchase and my credit card was charged. Sent them another email telling them I had cancelled the order. Filled out a customer resolution form and was advised that they would contact me within 48 hours. It has been more than 48 hours and no contact. They don't even deserve a rating of 1. Should be a 0. Raymond 5/16/12 I experienced much of the same issues the other one stars did. First.... took my car in for over heating..... they fixed it..... no they didn't. Took it back in and they gave me a mile list of things wrong with my car including what they "fixed" the month prior. I informed them and they refused the issue. Got my car back with a cracked dash, light out in the instrument cluster, windshield wiper fluid hoses disconnected, a steering wheel that I could lift up and down (my steering wheel is fixed.... not adjustable) a power outlet that blows fuses when you plug anything into it and the reason for all this... my car is "old" its an 01 but when you say your tech has 30 yrs experience so it couldn't have been him and my lights just burned out cuz they're old and they come back on when I slam my door in, let's say frustration to put it nice....... there must be magic at work cuz burned bulbs don't fix themselves. Calling the customer line got me redirected to the lying manager to solve these issues and he said all he could do is give me a cover for my dash....... over a year later and im still waiting for this cover and living with the damages they did to my car. So if you like paying for someone to damage your car and lie to you the by all means pb is the place for you. There should be a zero star award for this company. I thought I would have been an isolated incident but it seems they're like this across the country, lucky I own my own set of tools RenardPrather 5/17/12 I took my 2003 ford focus into PepBoys in Marietta, GA. because my steering wheel was shaking 65mph and above and asked them to determine why that was. They came back with a report that I needed to replace my tie-rods at a cost of 277.00. I authorized the repair out of fear my tires might buckle when driving. the next day I got on the freeway and proceeded to drive and again at 65mph my steering wheel began shaking. I came home and looked up the corporate headquarters # and found this site with the information. I called, filed a report and got a case #. I was told I would be contacted by someone concerning my issue and 2 days later I got a call from the store manager. He told me to take my car back in. I did a few days later when I had time. I explained to the cst service rep the situation and they put my cat up on the hoist. the results came back all I needed was a tire balance and I had a slight bed in one of my rims.They wanted to charge me $40.00 to balanlce my tires. It turns out they never even checked the tires. also one of the caps on my rims were missing and i know for sure it was there when I brought itin.. I Called customer Service back and was told told the complaint had been closed. They reopened the complaint and said I woulld hear from someone in 24 to 48 hours and I haven't heard from anyone yet. I now want a total refund of my initial 277.00. Satification 4/24/12 Hello everyone out here on the site of PeP Boys, I too had a bad experience at the Virginia Beach, va Pep Boy location and did manage to get the Corporate information for help see below I hope this help you all. Pep Boys customer case line to obtainb a case # 1-800-737-2697, also POC for Coro customer Service Rep: Erika @ 215-430-9000 ext-9525 or 9572. Hope this helps you all, I had to take my car back for crankshaft amd camsahft seals and timing belt @ $591.00. I took it to another Pep Boy and they said they work was shootie at best and would redo the job at no cost to me. Eric Bingham-Kumpf 4/27/12 I took my 2004 Chevy Malibu to Pep Boys in Arlington Texas at 1212 N. Collins. I was told that my fuel pump had gone out and that it would cost $1,348 to fix it. The cost for a fuel pump was quoted at $513 when Pep Boys sells fuel pumps for $229.99. Then they want to replace the fuel injectors which was unnecessary. I told the manager there that I would have my car towed to my house and that I would do it myself. I worked in a motorcycle shop for three and a half years, they would never pull something like this. I also worked on cars since the 80's. These guys are crooks! They are ripping people off! Tell your friends not to go to Pep Boys at all! Maybe when they go broke one day, they will learn not to screw over people! Diane 5/1/12 Too bad there's nothing lower than "poor." I have never had a consumer experience such as this. Called and spoke with Ivan, service advisor, on 4/28. Took my car in at 3:30 to check out why the brake light was on. Was told I needed a new master brake cylinder. Pep Boys had "removed and replaced" this same part almost 2 years ago. Decided to trust PB again. Was told car would be ready by 5:00 today, Monday. I cancelled an appt. I had before work on Mon. and arranged another way to get to work. By 5:50, when no one had called, I called PB to confirm car was ready. Lie #1: Ivan said it would be ready in 20 more mins. My husband and I got there 30. mins. later. Big surprise and Lie #2: We were told the part had just arrived and more time was needed. Yet no one had had the courtesy to phone me. I was furious and said I wanted to take my car NOW. Lie #3: I can't take the car because the brakes have already been bled. Husband went to service bay to look for himself. Lie #4: NOTHING HAD BEEN DONE TO THE CAR YET! Found Ivan, who said he didn't remember speaking to me and then, probable Lie #5, suddenly recalled there had been another Honda that was in for tires, and that's whom he thought he was speaking with. Determined to get my car and leave ASAP, I asked the on-duty service advisor to get the store manager. That took another 15 mins. and at least 4 pages. He finally showed up and went out to the repair section to look into the matter. However, there was no way I would allow PB to touch the car at this point. One final bit of info: My Honda has only 28K miles, far below when the need for a new master brake cylinder might be reasonably expected--and for the second time. In addition to the master brake cylinder(s), my car has had oil changes, batteries, etc. at PB as has my husband's car. Obviously, we are NEVER coming back, and I plan to tell as many people as I can in as many ways as I can. Katrina Alfaro 4/16/12 I NEED a call from a district manager. I had the worst experience of my life at the Pep Boys location in Scottsdale Arizona on Scottsdale Rd. and Oak. First of all NONE of the morons knew what was going on at this location. I was quoted the wrong price over the phone and had to argue to get that price. It wasn't only verbally quoted but the guy printed out the paper with the wrong quote on it. I finally got them to agree to honor the quote but then was given shitty service. I dropped my car off at 7:30am and didn't get it back until 5:30pm. All it needed was 2 rear struts with the coil springs and the back alignment. This is NOT an all day job. Then when I got it back there were now 3 engine lights that were on my dashboard. I immediately pulled back into the shop and had them look at it. Tweedle dee and tweedle dumb couldn't figure it out. I got pissed and left and the next day took it to the Pep Boys in Tempe which was GREAT. This was night and day from the experience I had the previous day. As I am driving my car it is pulling to the right. I just got my alignment done so it shouldn't be pulling and it wasn't pulling before I brought it in. The Tempe Pep Boys informed me that there is a certain procedure to follow with power vehicles to not trigger the lights on the dashboard. They didn't follow that procedure and now their machines won't register my car to reset it. The only place that can reset this is a dealership. So they told me that the Scottsdale location needs to pay for my dealership visit of $100.50. Then for the alignment they had to redo it because it was done incorrectly. They said that there was one side that wasn't even done! I am posting negative comments wherever possible. Any website that I can post to I will and I posted on Pep Boys Facebook page. By the way, the manager at this location is a complete moron and is not qualified for a managerial job. Just ridiculous. Don't waste your time or money at a Pep Boys especially the Scottsdale location. Marge 4/17/12 I took my car to Pep Boy in November for a rattling noise in my car. Pep boys told me I needed a NEW power stering pump. Well from November until present I have had FIVE power sering pumps replace by PEP Boys because they tell me the manufacture company they use the parts are faulty because they are rebuilt. I explained that is not what they told me the manager said new. Today was my last resourt with pep boys the power sering pump fell out and I almost killed myself and my co-worker. They told me it couldn't be the power stering pump. I told them when you can't turn the wheels what ele is it. The tow dirver even looked under the hood of the car before he tow it and said it was the pump. Pep Boys has more stories than Walt Disney. I do not believe they put in Five different pumps I won't even call them new. I am about to sue this company for 6 month of lost time from work. I will never in my life use them again or get another dine of my money and I will bad mouth them to everyone I know. They claim they will give me my money back but had to send a check. When I asked for a receipt I got another story how he couldn't give me one right now because had to contact corporate. So I told them Hand wright me out a receipt so when I don't get the check in the mail I have something in wrighting. They were shocked I was bright enough to ask such as question. So we will see what happens. pierre denis 4/14/12 I purchased an oxygen sensor bank one that was faulty and the store 4301 located in lake worth rd Florid refused to refund me my money $ 84.79. This has to be the worse experience I have had. The representative I spoke to didn't even want to help had to go the back room to print out return policy. I will never consider buying parts from pep boys ..the rep name is Rene . They need to be more knowledgeable with they sell and their policy. ed 3/24/12 I bought a can or spray paint in the pep boys store on Victory boulevard on Staten Island to touch up my car. the car is 17 years old so the placard is unreadable and tried to match by eye, i got the paint home to the car , matched the cover to the car, it didnt really match so i brought it back to pep boys explained the situation to the manager who accused me of using some of the paint and trying to return the rest of the can,she popped the cap and smelted the can SAID SHE SMELT PAINT,DAH WHAT ELSE WOULD U EXPECT TO SMELL WHEN U PUT YOUR SNOUT TO THE CAN....ROSES??? and accused me of using it, is she serious, i never used the spray paint and wouldn't bother going all the way back there if i had. all i wanted was to get a darker green THAT WOULD COME CLOSER TO THE COLOR OF THE CAR she was very rude. I WILL NEVER GO TO A PEP BOYS STORE EVER AGAIN. steve 3/21/12 Pepboys is a rip off and cant even contact corporate directly...they Changed my water pump and my car still has a leak..after getting one of the mechanics to admit they might have caused it the wanna take no responsibility for it and have the nerve to charge me another $534 are y serious..never again will I use pepboys especially the Lancaster location they are rude and can careless that it was their fault..good luck trying to reach corporate cd holloway 3/3/12 Very simple,I called the store in Stockbridge Ga on friday they told me they would honer the tire and rotation warranty of Big 10 Tires sense they bought Big 10 Out. Great I thought drove 9 miles to the store Bruce Casey the service manager then told me it would take 3 hours just to get the vehicle in to the work bay, to change oil/filter rotate and ballance tires.Pressed for thie because of another appointment I oppted the go back early the next.Did!!! arround 8:50am explained to them that all i wanted to do was oil/filter/rotate and ballance simple.yet to my surprise! 11:45 am they finally got done.Went out to my vehicle looked at my tires and noticed the never rotated nor ballanced tires I was flabbergasted.2hr55min all i got was oil change..approached Bruce and he wanted me to let them put it back in shop to do what i asked them to do..Maybe this manager needs to be reminded what the best form of advertisment is.. AND THAT WOULD BE WORD OF MOUTH FROM COUSTOMERS YOU ARE FIRED NEVER AGAIN WILL I USE PEP BOYS FOR ANYTHING Gail & Dennis K. 2/22/12 We've been buying tires for 4 cars from the Piscataway, NJ store for a few years. On Feb.19, 2012, we brought our daughters car in for a blown-out tire, which was purchased a year & a half ago and still covered by the road hazard warranty. They didn't have the tire and said they would have it the next day, so we left the car expecting it to be ready Monday afternoon. Starting at 1:00pm, Monday, we called the store 4 times to find out the status and each time they had a different excuse, but would check into delivery status. Each time they said they'd call back in 10-15 minutes. We're still waiting for a call! At 7pm, our 4th call to them, we were told they had no tire and said that they would look for an available tire from another store. It was obvious that they had the car all day, were getting phone calls about the status of the tire and never looked for a tire the entire day! At that point my husband expressed his complete disgust with their total disregard for customer satisfaction. We picked the car up that night because we couldn't leave it a 3rd day for a tire! They get a tire and the car gets dropped off again on Feb. 21st at 12 noon. My daughter picks it up at 6:30, walks to the car parked in their parking lot to find it has been HIT!! No manager is there, but the employee calls him and he says the only thing we can do is file a police report. When she called the manager today to let him know that we intend to contact the corporate offices and maybe he would like to see the damages before we do, he blew her off stating they are not liable for cars in their regular parking lot! The manager didn't even have the decency to offer an apology to a 23 year old working hard to maintain her car and now because of their negligence by not properly securing their customers cars while in their care (they just plop all customer cars in their regular parking lot) she has to spend more money to have repairs at an auto body shop. If they had gotten the tire on Monday like they said they would or had proper security for cars in their care, this probably never would've happened. This is the 2nd incident with Pep Boys in a year and we are so done with this company you could put a fork in me!! Amazed that they're still in business after reading all the complaints! They might not be for long! Will also make sure we spread the word. jannie jones 2/20/12 I TOOK MY CAR IN FOR BRAKES ON 2/18 AT 9AM THEY TOLD ME MY CAR WOULD BE READY AT 1PM SO I WENT AT 1:45 PM TO GIVE THEM TIME TO FINISH MY CAR THEY HAD TO ORDER A PART THE DRIVERS SIDE FIT BUT THE PASSENGER SIDE DID NOT I STOOD AROUND UNTIL 5:30 AS THE MECHANIC TRIED OVER AND OVER TO FIX MY CAR I WAS TOLD IT WOULD BE READY ON 2/20/12 THE MANAGER WAS BEING PAGED AND HE IGNORED THE PAGE AND CONTINUED TO TALK ON HIS CELL PHONE HE WAS RUDE SO I BECAME REALLY ANNOYED BECAUSE I MISSED A DAY OF WORK WHEN THEY COULD HAVE TOLD ME THERE WAS A PROBLEM EARLY IN ORDER FOR ME TO MAKE PROVISIONS TO GET TO WORK IN THE BRONX I THINK I SHOULD BE ACCOMODATED FOR THE INCONVIENCE THAT I EXPERIENCED AT THE PEPBOYS IN LONG ISLAND CITY QUEENS I WILL BE FORWARDING A LETTER TO THE BETTER BUSINESS BUREAU IN REGARDS TO THE SERVICE I DID NOT RECEIVE IN A TIMELY MANNER IM GOING TO PICK MY CAR UP AT 12PM AND I WILL NOT EVER USE PEPBOYS AGAIN AND THE MANUFACTURE THAT THEY ARE USING NEEDS TO BE REPLACED WITH A COMPANY THAT IS EFFICIENT AND RELIABLE WITH MECHANICS THAT KNOW THEIR JOB. Walter Terehoff 2/7/12 I went in on 01/25/2012 for a Adjustable Pulley replacement on my 2007 Ford Focus and the mechanic for some reason needed to pull the engine pulley however did not follow a 5 page protocol from FORD on how to properly remove the engine pulley . Cause my timing to jump and crashed my engine, destroying all 4 cylinders this repair is now over $7152 dollars. The CHEAP paper pushers at PEP BOYS Corporate want to settle with only $4025 dollars by replacing my engine with a used engine. PLEASE DO NOT DO ANY BUSINESS WITH THE STEVENS CREEK BLVD PEP BOYS they have UNTRAINNED MECHANICS> STORE # 873 I NEED MY CAR FIXED Linda Lewis 2/2/12 I bought and had installed a new battery at the Rohnert Park store Jan 27, 2012. They put it in and all was well until Sunday morning when my car was completely dead. My roommate went out and found that the one battery cable was very loose and could not be tightened. Part of the reason was that they sold me those little felt "protectors" and that kept the battery cable from sitting all the way down on the post and being properly tightened. I got stuck another time and although I was dressed up I had to go under the hood and hit the top of the cable to get it down so there was a connection. Since then I have removed the "protector" they sold me and put on without my permission. PEP BOYS YOU HAVE LOST MY TRUST, NEVER AGAIN. Also when I called and told the manager Scott he hung up on me!!! Marcy B 2/1/12 I bought my son a cool red 4 wheeler that was sitting in pep boys in savannah Ga.They said it was ready to go just ad gas and rolled it out to my trailer.One month after I gave it to my son for Xmas he is riding and the front wheel came off. Thank god he wasnt going fast enough to get hurt.When asking pep boys about it they said they must have sold me it still in the box and I must have put it together wrong. It was complete when I bought it and they are liars.Now I am trying to get some help from main headquarters.I will let you know how that goes. DANIEL BEIGELMAN 2/1/12 I have been a PEP boy customer for years here in East Brunswick, NJ. and over the years I find they have forgotten the meaning of "customer service". If the manager-Cliff or Dan- is waiting on you and the phone rings, they pick it up and service the phone customer regardless of the complexity of the caller's issues. When I stated that's rude, I was advised "it's coorp policy" Really, shove me aside and take the next person in line, so to speak is "corp policy"??? the other day I brought car in for a major job $585. I received a call it was all done and we could pick up the car. My wife called later in the day and confiremd we would pick up the car in the evening. "OK" was the response from whomever was on duty. When I got there at 5:00PM I was told by some young man they could not find the car keys and the car could not have been worked on as the "master mechanic" was out ill. I took the car this morning without their knowledge-so much for security- and got a call that the part was still "on order" and they'll be working on the car. I dont think they even know the car is not in their possession any longer? annette m arellano 2/1/12 I am an ex employee from the fresno, ca store... Pep boys is not as bad as a lot make it out to be. I admit some co workers I had were incredibly rude and obnoxious but the managers really kept them in line..... You should visit other stores before you start to rant about terrible service, not all the stores are the same.....if your ever in fresno california visit store0673....you will be treated great :) Bill T 1/30/12 Pep Boys store - Chandler Az. I was ripped off again. this is the last time!!!! I sent my wife in to have two new tires on the front of her CTS Cadillac and have the front end alignment performed. they told her to put the new tires on rear, place old and worn rear tires on front (one in bad shape) and then align them - imagine that !!!!. they told her that one tire on front was so worn she might get 3000 miles out of it. Since I am out of town I can not get to them (and probably for good reason) as I most likely would bring physical harm, but they told me over the phone that was the way they did things regardless of what we wanted. Cost over $350. I now must go to a good shop and have it done all over !!!!! What a bunch of goof balls. Don Petty 1/24/12 I'm very disappointed with your company. My daughter went to one of your service center in pittsbrugh pa to have to head lights but in her car .when she came back to get it the told her the her tires was flat . I bought the tires in Mt cramel out side Cincinnati ohio . so when I bought the tires they had a warrenty on then I told my daughter that they should be ok they will fix it. she call me back and said that two of my tires where bad . and said one of the tires could not be fixed and was going to charger me 240 dollars but would not tell me what the tire depth and what the tires would cost each ! I know there is a pro rate cost . what makes me mad is how they was to my kid the fix her lights after and now the lights don't work right and when she got in her car the radio was turn up very loud and her speakers do not work right I have talk with Rick Smith and I not happy with him I would like to hear from someone from the Corp office I have called to line 2 times and never heard back from any one untill my wife posted on face book I hope it dose not take that long to get back to me thank you Bernard Joyce 1/20/12 i went to pepboys on 1/12/12 they told me my part was going to be in on the following monday. i called and they told me 3 to 5 days. which i waited. store #0181 i waited the 3 to 5 days. i called again on 1/20/12 and they said my part wasnt in. yea i got pissed off and swore a little bit. as i was leaving this weekend and needed the part. i figured i had plenty of time to have ordered it and time to put it on. Jose said he was the manager and said he didnt care if i got the part or not . that it doesnt affect him . i asked for the number for the corporate office and he gave me the wrong number. i see why so many people make complaints about pepboys. not profesional at all. i have no choice but to wait for the part. because i paid for it. and if i go some place else. i still have to wait. i wont recomond pepboys to anyone else. ever poor service and attitudes. Mr. Avoid Pep Boys 12/29/11 Pep Boys - What a NIGHTMARE! I used to enjoy the convenience and low prices at my neighborhood Pep Boys store, BUT after a recent visit for one single quart of oil to top-off the 5 quarts of oil, and oil filter, and an air filter (everything times 3 because I do oil changes for all three of my family's vehicles) I have decided to permanently avoid shopping with "the boys". Reason: False Advertising I walked into the store and was pleased to find a shelving unit with quarts of oil "on sale". The red tag on the bottom shelf attractively listed a price of $3.20. To avoid problems at the checkout counter, I inspected the fine print on the tag. The fine print indicated "Valvoline" Max Life oil. I compared this information to the product on the shelf directly above the label and found "Mobil" Oil. Since this was not a match, I searched the shelves directly above and to the sides of the red tag to locate the sale item. No luck. I took a quart of the Mobil to the counter, and it "rang-up" at $4.50. No deal! I asked the counter "boy" to help me, and he suggested that I walk from the front of the store to the back area where all the oil is displayed to find what I was looking for. Since this "boy" was not busy handling another customer, and I suffer from partial paralysis and impaired vision from a stroke, I started to get frustrated. At this point, I requested that the "boy" get the quart of oil for me since I was confused. He indicated that he was working on his computer, and implied that it should not be difficult for me to locate myself. I requested to speak to his manager, and the "boy" waived his arm pointing toward the counter at the entrance of the store. He slothfully said, "he's over there with the blue shirt on". I walked over to the area where the "boy" pointed, and found myself waiting in a line with four other "body-shop" customers. Now I understand why they call themselves "boys" (how immature)! I decided to leave the store, and visit AutoZone across the street. I was in and out within seconds, and I even saved money! AutoZone made me feel like a man! Melinda K 12/28/11 I went in on 12/24/11 to have my master cylinder replaced and by brake fluid exchanged. When I picked up my car at the end of business day (they closed at 6pm, I was there at 5:27pm) there were multiple new problems with my car.. Here is a list of the new problems I am facing: - Tachometer and Speedometer now goes to highest number available when starting the car - Odometer back light does not stay lit at 100%:. When I turn my vehicle off, it goes back down to the minimum brightness and remains there until I readjust it.. - Dome light no longer turns on manually or when I open the car doors - Electric locks no longer open the doors with my alarm key fob or by the door controls". The only time the door control will work is when the engine is running!. - Stereo no longer works". It doesn't turn on, the digital clock is not on,. When I told the guy working when I picked it up (Aaron and Omar - both very nice) they said to come in on 12/26 and they would fix it no charge (of course)/. I went in to speak with the service manager on 12/26/11 - Mike Barron. He stated that the problems I am now having do not have anything to do with the service I went in for and if I want them to look at I can leave my car overnight so they can look at it and give me a quote. I let him know that I should not have to pay for anything and he said that wasn't his problem. I continued to try to talk but he walk away from me. I went in with a working vehicle and I expect to have a working vehicle when I leave. This has been the very worst experience. I have been a Pep Boys customer since I got my very first car 10+ years ago. I am still trying to figure out what my next steps are regarding this situation.... fred l 12/23/11 I am an ex employee at pep boys, and let me tell you, they have a crew of incompetent employees. Every time I walk through the door every one is so miserable and un happy. Then when the district manager comes in he never takes a moment to say hello or how can I help you to any one instead he walks around on his phone cursing and joking around with whoever he feels like talking too... We also had a meeting about customer service which was the same thing over and over with nothing informative just b/s we were told to go on sites like yelp to give us publicity and pretend like were customers and say nothing but good things and praise our managers and mention them by first name... Lol this company is really ran by crappy managers and when they see some one doing well they will hinder them, and also try to get rid of them because they fear for their jobs, they raises and benefits are mediocre so employees are always so unhappy.... Today is the day i quit and I'll never look back... Have a good one.... wayne diegel 11/30/11 on 11/02/11 went into store 0175 willow grove pa to get my 4th battery replaced previous 3 were bosch batteries which failed within 2 years.the first three times i took batteries in myself and recieved replacements.this time i thought i would pay to have system checked.this is a classic car that i spent 20,000.00 in last 5 years restoring.after a 3 hour wait there was a problem. the hood shut and they couldnt get it open.they asked me to go into shop to try to open it?as soon as i pulled on the hood release i told mechanic it didnt feel the same.i then watched them push and pull on hood with no luck.needless to say i was sent on my way with the hood locked shut.the next day after work i was able to put a wratchet wrench in between the hood and bumper because they bent the hood from pulling on it while latched shut.to my amazement i found the hood release cable smashed behind the battery that was installed.i then called the store and asked for service mgr.he was not there left all info with acting mgr and was told i would hear from him the next day.no response.called again no response.10 days later recieved a call thought it was the store but it was a servey about my service that day.i flipped out.almost a month later ive been lied to ignored and made to drive a car with an open hood to get three estimates.as of today 14 days later no response.as a former mgr of a retail store i dont know how they survive treating customers this way. may be they sell a lot of parts or do they just ignore you till you go away.i am not going away! Bruce liu 11/22/11 I have a own company in China,main products is auto heater valve and Heater Sensor . If you need this products ,please contact me . name:Bruce liu cell phone :303-2509878 or 719-4475308(USA) 86-18607304085 OR 86-13873021977(China) email:lq2008@yyxiongchi.com.cn web:www.yyxiongchi.com.cn Jim Franco 11/21/11 I went to your Lake worth store#194 today. I called before and spoke to Paul Armand. I asked if they did Tire plugs,and He said yes,that if I came in now he would repair the tire and because of a new rewards program it would be Free. Naturally I was doubtful because I had alredy gone to Firestone,Goodyear and Tire Kingdom in greenacres and they all tried to tell me I had to buy two new tires[[The back tires had sheetrock screws in them],the other stores even refused to give me air. Theyre was a good 1\2 penny depth left on the tires,and Paul and the whole crew expertly and quickly fixed my tires,and at NO Charge!!!! I am in my late 50s,divorced and was once CEO of 2 seperate companies.I am semi-retired, sit on the Board of 2 Publicly-traded companies. I was very Impessed with the level of Professionalism ans service I recieved and would recomend PEP BOYs ,espcially the Lake Worth Road #194 Store to all my friends, family and all those I meet. Thanyou for restoring my faith in Mankind......... Kathy Stewart 11/11/11 If there was a "0" rating I would give Pep Boys a sub-zero. I took my truck in for service and altho they didn't run a diagnostic I was sold 200.00 of repairs which lasted only 2weeks. I took my truck back to Old Hickory Nashville location to learn their mistakes were actually my fault- because I ask them to change the oil when I arrived. I am a Dental Hygienist not a mechanic. I have voiced my displeasure with customer service but the official responce seems to be ignore the complaint long enough and the complaintant will go away. Problem resolved!! I am amazed this company continues to be in business. I took my truck to Firestone who actualy ran a diagnostic, ( I thought this was standard proceedure ) and repaired Pep Boys repairs. I am on my way to BBB, not that I expect PepBoys to be a member and regulatory agencies for resolution if possible and if not- at least to warn future cutomers of Pep Boys incompetence and sub standard business practices. first and last visit but you bet i will tell everyone i meet of my negative experience. Stanley 11/8/11 I was charged $135.87 for what was represented to be a NEW Bosch alternator. When the alternator failed and I sought a replacement under the "Limited Lifetime guarantee", I then found out that the Bosch alternator which was represented to be new was in fact "remanufactured" and not new. What I was offered as a replacement was a remanufactured ProStart alternator that sells for $104.(It is remanufactured in Mexico) In other words, I was "screwed" twice. Bosch no longer sells to Pep Boys-I wonder why. tom mcdermo 11/2/11 mentally deficient mechanics at pep boys 1700 joppa rd baltimore md wanted two new tires on front of car plus front end alignment they put new tires on rear and old rear tires on front for alignment idiots said could not put new tires on front dont know how they stay in business LT 10/25/11 I don't know how to start or where to began.There just OutRageouS I went in thinking my transmission was the issue when it was my brakes and I had just had them done on 7/23/2011 and it was only 9/20/2011 they say that the melt on the pads were rubbbing together and that I need to change them I don't know no better so I said ok. then he comes back and says I need CALIPERS,BRAKE HOSE AND BRAKE FLUID then he comes back and say I need some ROTORS which I also had changed.So I leave and an hour or two after they call and say come to the store cause you need something eles.Get there I need a MASTER CYLINDER,they charge me a arM and a Leg. Know I've paid and I going home my car driving funny so I go back and he tells me that I need transmission fluide I put that and run the !#@$ on.Mind you they said that all I needed know was two new front tires and I should be good. I didn't have the money for two new tires so I brought used one's. As soon as I put the tires on the car started making the same sound it was late, so first thing morning I took it back to a pepboys near me and I give him the recipt and the keys and left. When I came back he said that I needed HUB ASSEMBLY BOTH AND OUTER TIE ROD END BOTH.I called Customer Complaint made my complaint and they said that the only thing they can do is what they were told to do which tell me to go get the free bearing thatwas making the noise.But te Manager told me didn't see how they did a Brake Inspection and didnt see all these problems with the brake system.I was rubbed NAKED OF MY SKIN. I HAVE 4 KIDS TO TAKE CARE OF ALL BY MYSELF YOUR COMPANY WILL COME DOWN AND DON'T ASK WHY CAUSE THERE IS A GOD up there!!!!!!!! phill reader 10/26/11 pep boys in abilene texas sold me 3 > 265 / 70 / 16 and 1 255 / 70 / 16 and sent me on my way AFTER A 3 HOUR WAIT ! , well the pickup kept pulling towards the left into on coming traffic , so i pulled off of roadway and checked tires , 3 of them were 265 and 1 tire was 255 , I ORDERED 4 P255 / 70R / 16 INCH TIRES !!!!!! will never go back to pep girls again ! 10/18/11 Today, October 18, 2011, went to Pep Boys, in Willingboro, NJ. thinking this was going to be a simple experience, turned out to be one of the most distressing. I wanted to schedule an appointment for an oil change, simple right, and got in to a shoting match with the associate name Keith, who set the appointments. I asked for a particular tech. to work on my car. This tech., I like his work and trust his work. I was told he was not working at that time. So, I asked when was the next time he would be working? Instead of telling me the next time I would be able to schedule an appointment with the tech., I requested, I got yelled at. The Keith, stated rudely, he could not give me the information. So, tell me how I was going to schedule an appointment, with the tech.of my choice, to work on my car. I had to tell Keith, what an idiot he is and he better try and keep this job, because he was to stupid to work any place else. Well you know, I won't be having my car service at Pep Boys. Keith P 10/13/11 We took our truck to the PB on 28th St. & Bell in Phoenix today to have a nail removed from the tire and the oil changed. We were treated like we were an inconvenience and was it would take them an hour to finish the job. Two and a half hours later they finally called and said it was ready and we picked the truck up. Later tonight I noticed the nail still in the tire and sure enough, not even the oil change. Total Fraud! Avoid Pep boys at all cost! Jane 10/5/11 This is the worst service I have ever experienced at an autoshop. I have read bad review about pep boys online, but gave them the benefit of the doubt and tool my car there and they tried to rip me off. I already agreed to pay turn $140 for a new tire to replace my flat tire (which was overpriced as it is), but they tried to charge me an extra $49 for taking the tire off and another $50 for using their tools. I have never heard of this kind of service. Their customer service was non-existent and they were very rude. How do they expect to run a business this way??! jerry 9/19/11 iam very sorry that i sent a pogo game to the ceo i play games on pogo sorry that i put people in a franked iam not hitler BDK 8/15/11 On August 13, 2011, I went to the Pep Boys in Stockton, CA to get new tires and an alignment. After waiting almost three hours the assistant service managers came to tell me that they could not complete the alignment, because they did not have the right tool to complete the job. However, he said "we can get it close enough". Then I said, "go ahead and complete the work". Then the technician stated, "I can only get the toe in done before we close". At this point I said, "take my car down and I will get it done somewhere else". No real apology, no discount for waiting three and a half hours for their incompetence. I will only visit Pep Boys to get the tires rotated and balanced to maintain their warranty, which I really doubt they even do that part of the job correctly. I will either go to Les Schwab or anywhere else to get my car worked on from now on. Darryl S. 8/23/11 I went to Pep Boys in San Bernardino for a brake job and got royally ripped off. They charged me a little over $600 for putting new rotors on the front wheels of my truck and for putting in a new master cylinder. After I paid them they informed me that the brake power booster was weak. They did not advise that a vehicle is almost impossible to stop without this contraption and allowed me to drive off. At the first red light I came to I attempted to stop to no avail. The truck went right on out into the intersection despite my efforts to stop it. I immediately returned to Pep Boys accompanied by my seven-year-old son and told them what happened. They said it was the brake power booster with an uncaring attitude and never installed it even though they knew it was needed. Lukily for me and my son no one was coming down the street when we entered the intersection. Two days later a different Pep Boys store that worked on the truck called me to advise that they had to replace the master cylinder. Later the same day they also said thy redid everything the previous store had done and and considered it inaaprpriate to put another store down. My and my son's life was endangered by those uncaring, unscrupulous, and incompetent idiots. I want to be reimbursed for the money I spent in San Bernardino or may file a law suit for them endangering our lives. Yes, I am incensed. Brenda 8/23/11 My husband and I have used Pep Boys for awhile now. From CO. to AZ. to TX and now Lakeforest Cali. The second time in we were told to wait out in the hot sun due to me having my min pin with me. There were no signs of any kind stating you could not bring a dog in. So, I did as I have in the past and took my lil guy in with me. The manager, Derek did not tell me himself, yet he had a very nice young man to tell me I had to wait out in the heat while my car was being worked on. I called the service line to make a complaint and told them what happened while another employee named Pete proceeded to argue with me while I'm on the phone. I was so shocked at having to wait out in the heat first of all and then to be treated as someone who had done them wrong. It was horrible. I'm 49 and have kids of my own. I taught them how to be polite and to respect their elders. This group in management has yet to learn where their check comes from and could care less about the customer. The few who were great and knew how to be king were Josh and Tyler. I dont know what happened to pep boys but they are not the same anymore and I would not spend another dollor of our hard earned money in an establishment such as this. Pep boys has lost sight of being just basically kind to customers. jackire merola 8/29/11 sales people r friendly but mechanics have no clue what they are doing I may be a woman, bt know more than they do about cars. joke of a place FS 9/11/11 Pep boys in Santa fe and Albuquerque New Mexico don't even deserve one star. I have had a horrible experience with the tires from these people. Believe me, while I was in both these stores every customr that came in to their stores had nothing but complaints. How do they manage to stay in business???? They manage to @#%# just about evey vehicle that goes into their shop. DO NOT DO BUSINESS WITH PEPBOYS!!!!!!!!!!!!!! Raymond Babineau 9/14/11 We would like to thank employees of PepBoys in Nashua NH. Being outsiders and our first time in the city not knowing any repair shop, we were at their mercy and could not go anywhere else with our vehicle, it had to be fix. We were given a quote that morning and agreed on a price which was reasonable. They started that morning and through the day more work needed to be done than we expected and agreed on another price that was still very reasonable. The mechanic that done the work stayed after his shift to make sure that the car was ready and safe to continue our vacation. Here is a prime example that they could've took advantage of us. The staff were super nice. Being our first time at PepBoys because there's none in our area, we will recommend PepBoys to our family and friends. Thanks again Ray & Anna Megn Stanley 9/7/11 A little over two months ago I went to a Pep Boys in Orlando, Fl, near Hiawassee Road. I went in to have my brakes replaced. I ended up paying $439.00 for JUST front brakes, and they still squeaked the day after I had them done. I am writing to say I am not pleased with how I was treated, and over charged. I have always gone to Pep Boys to have everything done on my first car, until now, I will never go back. I got walked all over because I am a female. When I was told the price of $439.00, like any normal person I wanted to leave. Every time I tried to leave they had an excuse as to why I shouldn't, almost making me feel like I had no choice; I have working in the service industry for a year in a half, the customer is always right. I told them the price was too high, and instead of helping me out, they told me it was unsafe to drive my car. I told them I had to be at work in an hour, and they told me they could fix them in 20 minutes, when the original estimated time was an hour and a half. None the less, the day after getting my brakes changed, I got a flyer in the mail from Pep Boys saying "Brake Change only $99.00". So not I will tell everyone to tell everyone they know to never go to Pep Boys again because they are liars, theifs, and they mistreat women. I am going to talk to my bank tomorrow to stop the payment on the check(the check bounced the first time because I am an 18 year old girl just trying to support herself), because my brakes weren't fixed and I was over charged. I hope something is done about this because when I wrote to the customer service on pepboys.com, nothing was done besides an email back saying thanks for your feedback. email: megnstanley9@hotmail.com herbert j. hudson 9/10/11 it would be nice if they didn't put their phone on automatic hangup everytime you call their phone number.. i've tried over 20 times to contact their shop about having work done today 9/10/11. all i got was the phone being picked up then automatically hanging up on you... this is your moreno valley, ca. location on sunnymead blvd. Garren Klimes 7/5/11 Today 7/5/11 at 11:30 am I went into Pepboys in frederick Md. Tried to buy 2 p275/60/15 tires ar $94.99 each and a bunch of body repair tools and oil about $400.00 worth of stuff. I was the only customer at the time but the girl working the tire counter apparently couldnt see my and I waited for about 15 min before I was waited on. A nice gentleman that noticed I hed been waiting helped me with the tires,we took the tires and other merchandise up to the front counter were I was asked for my bonus card. I told the cashier that I did not have it with me and gave her my number,it appeared on the computer screen along with my address but she said I wasent in the system,I asked than why did my address appear,she became very rude and belagerant calling me a dumb ass and said she didnt want to deal with me. Asking another cashier to take over ,I was very offended and said I did not want to proceded with the purchase because of the way I was being treated. The cashier said she didnt give a fuck about me and told me to go to hell. I said fuck you back and thats when she lunged at me as if to strike me, yelling at me that she has my address and will come to my residence to retaliate this evening. I left the store but went back a few minutes later to talk with the Manager and he told me to leave or the cops would be called. He took the side of the cashier with out even listening to me. I left for good and will never buy anything for pep-boys again and will do my best to warn all friends and family to avoid them at all cost. I am self-employed and have had my share of confrontations but I always treat the customer with the utmost respect no mater what the problem may be. I guess Pep-boys doesnt know how to train thier employees to be curtious and respectful to customers,please pass this on to everyone. Sinserely Garren Klimes D-royal Ltd 7/6/11 Good Day, we noticed you don't have branches in Nigeria and we will like you to have a branches in Nigeria and also we will like you to drop us your email so that we can contact you for more benefits. Almost 70% of the cars in Nigeria are America used cars, Nigerians import there cars from united state. And also there is a lot of demand for a used part and repair. here is my email addresss d_royal125@yahoo.com and my company will like to become partners with you to establish a pep boys branch in Nigeria..... yours Truly D-royal Nig Ltd 7/6/11 Good Day, My name is Adedoyin Adeleye C.E.O OF D-royal Nig Ltd... my company will like to be a partner with pep boys, to establish a branch of pep boys in Nigeria also 80% of the cars are importer from united state and also known as used cars with a lot of inferior part from china in the local market and people are looking for other alternative like Good part, Good services to maintain there cars...... if the emails is to the wrong person kindly send help us to send the appropriate emails and any way to contact the pepboys. kindly email us at this email address d_royal125@yahoo.com or call us on 011-234-7041820945 or 011-234-7085515551 Thanks. kevin dudas 8/7/11 The store at Summerlin 7399 W Lake mead Bl. Las Vegas, Nv 89128 I took my truck to them and told them to do a driveability evaluation change my plug wires and plugs only I get a bill with all this other stuff I did not authorize I got some of it removed and got tired of complaining They charged me for a fuel filter i did not ok. The fuel filter that was in my truck was only 5months old oly had 400 miles on it, there was noughthing wrong with it. They took out my 1,000,000 mile K&N air filter that was clean and change it with a cheaper filter. they did a tune up that i did not authorize I am demanding my money back on the fuel filter. $18.99 + lobor $74.40 total $93.39 store id 0819 work order 2070370 I cant belive that a store like this will do unauthorized work and expect to get paid for it. You can contact me at 702-375-9782 or kevindudas@ymail.com Next I go to the city and BBB ..........Thanks Angry customer in Cicero Illinois 7/18/11 Only wish I could rate a 0. Car was taken in for windshield wiper not working and promised it was a 2hr job when told car had to be kept overnight for a part and then the next day after 1 pm told part had not been ordered yet and not sure what the real problem might be because it wasn't the motor for the windshield wiper after all. Really now, overnight for a windshield wiper not working and then not working on the car the next day either!!!!!!!Then they removed the motor and found out it wasn't the motor after all.(After being charged for the motor)So they had to go back and replace the original motor and found out it was the rack on the windshield.Bill went from $189 to over $400. DGuess 7/20/11 Can Pep Boys stop advertising in my area if there are no locations to satisfy the offers. I have wanted to get my car serviced at a location, but yet there is not one close to Kansas City, MO!!!! Stop the constant advertising!!!! Chris G 7/3/11 Pep boys is the worse mechanics company I have ever been to in my life. It's twice as expensive, the employees don't care, they have a horrible reputation, they screwed me over twice (fool me once), they don't care about the quality of service and are a danger to the road systems because poor repair service can mean life and death. I'm sure pep boys has killed at least a few people this year. Guarentee it actually if you look at statistics. All to make money. The company focuses on sales, not quality work. PERIOD. I have a mechanic now who really cares about the service they offer. And I'm never going back to a pep boys, not even to buy a part because they don't deserve a penny from me or any of my friends, family... If I had a few grand I'd post a big bulletin board next to their store saying "ENTER AT YOUR OWN RISK". James Edmiston 6/13/11 I am an 80 year old man who once worked for Pep Boys about 30 yrs. ago. When I worked there honesty and integrity were key to keeping our customers happy and returning. I recently went to a location on Main St. in Hesperia, CA to get my brakes done. I made an appointment ahead of time and I was there waiting for them when they opened. I ended up being there 4hours and 45minutes for this routine service. Now I don't know about you but I think this was an extreme amount of time and totally unexceptable. I could have done this job in no more than 1 1/2hrs. First they didn't have the parts needed and had to call napa to get them and then they delivered the wrong part and I had to wait for them to redeliver the right one. It seemed as though we had to wait for them to come from China it took so long. Never once did anyone of your employees offer me a cup of coffee or a bottle of water or anything. As with most people my age we need to eat at certain times for medication and other reasons so it was imperative I get my car done in a reasonable amount of time. This is why I made my appointment for 8am. I let the service mgr. know how upset I was that this was taking so long and that I WOULDN'T be back again! He didn't seem to care, he just sassed me by saying, "yes you will when you need us again" I will never need them again. It cost me over $200.00 to be irritated, inconvenienced, lied to and insulted. Not to mention, physically sickened as I didn't get home until after 1pm. I'm sure this is not the way a "5 Star" business keeps its customers coming back. Please have someone retrain these employees in adequate customer service skills. Maybe you should consider going on the t.v. show "Undercover Boss" and see for yourself what really goes on at your service centers. Thank You. J Ayling 6/19/11 Memorial Rd shop, Oklahoma City. Don't waste your time. They'll certainly waste yours. What should have taken a few minutes, cost me over three hours of my time, before I decided to go elsewhere for "Express Service" for a battery check. Chris 5/23/11 Horrible I could not imagine worse. Dont buy there stock this is going to go down like a bad news story. Raleigh Store manager named Boone. Just a Liar he authorized a rebuilt part in my girlfriends car and never told us. We found out when it failed as they pulled the car out of the bays. OMG, these employees are LIARS. One of the people told us it was a rebuilt WHO authorized that Boone did. What is pep boys doing.I must ask myself that. Well they are a public held company so in there hiring this type of Liar they want to maximize profit at everybodies expence. Raleigh Store Boone . Be aware !!!! You will be ripped of if you are a women!!!!!! You will be ripped off if they have the oppurtunity!!!!!! You cant even find a viable number to call and voice your concerns. The net is loaded with 1 star reviews on this company. Dont walk RUN Sig Chavez 6/1/11 I recently had 1,400.00 work done on a car that I purchased 1989 mecercedes benz 300 CE. The car was in great condition and all I brought it in for was to have the car Tuned Up and change the Air Filters and the and the sending device for the gasoline gage, oh and also change the oil and filter.it took Pep Boys 3 days to get the car back to me but that is not my complaint. I understand that they had to get some parts from the dealer. What I don't forgive and expect you to do nothing about the people who represent you is my car takes 6 quarts of Oil. due to the fact that they were in the process of shift change on a sunday. the second man who came on duty overfield my car by 3 quarts of oil.But instead of reporting the misshap they took it off the bill didn't tell any one about it. I took the car drove it arround and brought it back to Pepboys one week later with the complaint of the car smoking. your own mechanic discovered the mistake but no one listened to him all they did was drain 3.5 quarts of oil and handed me the car. I now stuck with a car that smokes and had to buy a new catalytic converter to pass smog here in california. Guess what ? new catalytic converter and new muffler and just passed smog. and they still had the nerve to charge me 1400 dollars. this happened at your pep boys in Granada Hills, in California zip code 91344 on Sunday the 29th of May. so what are you goin to do about it to back up your work my name is Sig Chavez and my adress is 17219 Lahey st. Granada Hills Ca. 91344 my phone number is 818-363-3042 but why am I doing this for ? I will never get any answers from you guys. Bythe way there is an AUTOZONE down the street I started to take my biz to. yours truely the man with the smoking car Sig Chavez 5/25/11 As a cutomer for over 20 years the service has gotten so bad that I would. Not recommend pep boys to my worst friend. Their service sucks and they poke around in your vehicle breaking shot and never claim responsiblity for shit they can not fix. Anyone willing to join a class action lawsuit. For the mt holly nj pep break up I will be designing a web site called pepboyscomplaints unsatified. Took my car in after paying 200 they got me for another 498 then lied about what they did. Steve 5/8/11 If I could rate with a 0 or negative , I would. Pathetic ! A 25 year customer disgusted with horrible customer service. WILL NEVER PURCHASE MERCHANDISE FROM PEP BOYS AGAIN. I rather pay more money some where else. Tried to return my merchandise from Lawmdale ,California store and cashier stated to leave merchandise on counter after waiting for a MNGR. for 30 mins. and pick up my next purchase and she would credit my return. Found my next item, waited in one line for over 20 mins. Finally mngr. arrives to say no receipt no return. Asked for some assistance, since was purchased on my credit card. Stated no, return ! I was shocked the merchandise was sealed w/Pep Boys logo and bag in prestine condition. I stated , I will accept the restock fee , originally just wanted store credit, still no we will not accept the return. FYI customer service is a big part of your business, with bad customer service comes bad business. I will forecast PEP BOYS becoming the next CHIEF AUTO PARTS they no longer exists. james owen 4/22/11 My mother has been taken advantage of twice at the Pep Boy on Mobile HWy in Pensacola. All I can do is apoligize to her for not paying more attention. Shame on you Idiots. $260. the first time and $450 the second. I can tell by the other comments this is not an isolated occurance, please do not the young or elderly fall into their crap trap!!!!!!!!!!!!!!!!!!!!!!!!!!!! e. johnston 3/28/11 this store would properly be rated as a negative five star but that is unfortunately not an option. i went to pepboys in bossier city, la yesterday march 27, 2011 for two new tires. i of course thought this should not be a big deal. i got a flat late saturday and parked my car for the nite. well it turned out that my spare my spare was flatas well so i had to borrow a tire that turned out to be too big for my car but had no choose but to drive it to pepboys from my home in that condition. i told them i wanted the the tire i had in the trunk and the other back tire replaced and rotated to the front. the tire that was too big was supposed to be put into my trunk. this did not seem like it was a complicated matter. so i go to pick my car uo shortly before they closed and for some reason had to have my month old battery jump stated. after my car finally cranked up i go to leave and notice that the too big borrowed tire is still on my car and the messed up tire is still iin my trunk. i went back up to the store to tell them about the mistake and was told that i had to bring my car back in the morning because they were closed and that i was to be first priority in the morning. so i had no choose but to drive my car with the too big tire back to my home which is almost thiry miles from the store. so sixty miles of scraping tire and 14 hours later i am back at pepboys. other cars were brought in before mine and i ended up spending an hour waiting for something that should have taken twenty minites. i missed an hour and a half of work this morning to take care of something that should have been fixed on the spot. also i dont even know what tire they replaced. so $212 later i still have the gimpy tire that needed to be replaced is still on my car. i called the manager this morning to ask about getting some kind of discount due to their negligence and unprofessionalness and the fact that i had to miss some work to take care of something that should have been fixed that day whether it was close to closing time or not. the manager told me that i would not be reimbursed for lost time. so i guess that my time is of no importance. then i was laughed at. never again will i take my vehicle to pepboys for any reason. hopefully if any people around my area read this it will convince them to not support this evil corportaion Karen M 3/28/11 Help me understand why you pay for parts and labor when the problem is not corrected. Help me understand why a car would be in worst shape then when you dropped it off to Pep Boys in Irving, TX. This is something that no one can understand. Their service is poor and even Pep Boys has no explanation for it. Don't go to Pep Boys. Don't waste your time and money. hcs glen burnie u 3/24/11 This is my second trip to p boys for tires .the first time took four hours from the time my car was brought in to install four tires . It's been my experience that it can and should be able to finish in less than an hour . This store only has one tire changing person ,so I guess she just takes her time . It's unacceptable ,and a waste of your customers time . I hope this issue is addressed by the next time I look for tires. Denise PA 2/21/11 I purchased 4 new tires and an oil change at Pepboys in wilkes Barre PA on 2/8/11. My bill was almost $700. On 2/14/11 later I take my van to my mechanic. He is unable to take my front tire off because of 2 lugs that are cross treaded. I called peepboys on 2/15/11 and told them of the issue and that I couldn't make it in until Saturday because of my work schedule. I go into Pepboys on Saturday and get to the counter and Bob was very quick to talk down to me and quickly defend Pepboys was not the cause of my problem. When nobody else has touched my tires. They did fix the 2 lugs however, Bob made me wait out of spite. knowing I had 2 sml children with me and had to pick up my older son from practice. I called the 800# and the manager Brian called me today. All he could offer me was 2 free oil changes. I couldn't accept because that would mean having to have return business with Pepboys. When also talking with Brian he said that he had 2 friends that came in the same day to have workdone and they told him that I was the one out of line. Bran also tried to tell me that the PB uses manual tighting for the tires. Well thats also a lie because the cross threading would not have happened if that ase case. Thats some real management they have there!!!!! Seems like they hire whoever comes in off the street. Now I have to take my van back to my mechannic to have the other tires checked. If they have any cross threading I will be forced to return back to PB but this time I will bring the news station with me. Devon Bryant 2/12/11 First off I would like to agree with everyone that says Pepboys should be put out of business. on Nov. 4th I took my car in and got a new fuel pump and alternator done which cost over $800. Lucky me I had a warranty on my vehicle so I had to pay $79 $50 ded. plus taxes. A month later I hit a pothole and of course took it back to Pepboys where I came out my Pocket over $350 I had them examine the car to make sure nothing else was wrong, which they so-called did and told me everything was OK. A week later my other side broke never hit another pothole or anything just parking in front of my house lucky me again right. I called them they said to bring it up there I will have to pay for a tow and any other service I have done so I decided to take it to another shop which charged me 50% less than what they did it for exact same thing just the other side. (and the shop was certified). Now this past Friday I'm riding to take my child home and my car went out again. I had my neighborhood mechanic look at it and he said its the fuel pump. To my shock the date was Feb. 10th 2011. I t was only 3 months I replaced it. So I call to Pepboys to let them know the situation I tell them its been a couple days after 3 months so they try to tell me I only had a 3 month warranty. So now I'm pissed. I get someone to loan me a car and I go threw my papers little do they know I keep track of that type of stuff and their it is right in my face 12month on labor 12 month on parts. So I call them back give them my info to pull up the service and ask for a manager. He didnt know I had my papers so I explained to him my situation and what happened so he tell me the same I can get my car fixed but will have to pay $189 for labor. So I tell him I have the warranty on the labor he says he dont see it, so I hope in the car go to the location and show them the papers. Now all of a sudden they see it in their computers. So this pissed me off so much I took it to another Pepboys to get surviced. So they did the test and told me what I already know "its the fuel pump" Ok I left them with the papers they said they will start on it the next morning. Come the next day I call to check on it without hearing from them and they say again we checked it its the fuel pump. Then they ask do u want me to do service I say yes I have warranty from your company at a different location he says ok let me check and I'll call you back. After 2 hours of not hearing from them I call again and guess what they say..(yes u know)"its the fuel pump" so again I'm pissed I tell them to start on my car today and asked for a manager to tell him the same so he say will have them do. Next thing I know they call and say we can work on your car til they get the OK from my warranty company that paid for it and its Saturday and they closed. I ask Y do u need to talk to them the warranty is with your company so again they tell me that they have to get the OK from my warranty company because they paid it.(which makes no since if my mother paid it would they have to get her permission to work on the car again.) So I asked for corporate number and they give me their tow service 800-pep-boys. So I do research call the real corporate but its Sat. they closed so I call them back and ask for a manager again they switched to 4 diferent people then tried to give me a manager number but was the same number to their location so I tell him thats how I got you on the phone with this number. He puts me on hold then come back and say he spoke with a manager and they will now honor the warranty. Now its 4 cars ahead of mine and I wont be able to get mine til maybe 12 tomorrow. Now I'm scared they might mess something else up on the car, but I cant afford to go anywhere else to get whats supposed to be fixed fixed again This is OUTRAGEOUS....They will never get another dime from me..I will let my car sit before I pay for any of there services. Monday morning corporate will receive a call from me letting them know how displeased I am with there company..And I'm also looking into small claims court. FUCKED UP ASS COMPANY karen W. 2/8/11 Would love to have a Pep Boy's in Speedway,Indiana. (Home of the Indy 500) Prime location vacant at 5701 Crawfordsville Road. Really should check it out. ONE MAD MOFO 1/30/11 I WANTED SOME WHEELS THEY HAVE ON DISPLAY THEY SAID THEY ARE DISCONTINUED AND ARE NO LONGER AVAILABLE TO BE PURCHASED WHY ARE THEY ON DISPLAY? I ASKED TO BUY THE DISPLAY'S, I WAS TOLD NO BECAUSE THEY NEEDED THE DISPLAY AND THEY COULDNT GET ANOTHER ONE FOR DISPLAY! WHY DO YOU NEED TO DISPLAY SOMETHING THAT I CANNOT BUY? THAT IS THE DUMBEST S*** I EVER HEARD!!! THEY ARE RUDE AND WORTHLESS!!! I WILL NEVER NEVER NEVER EVER SHOP A PEP BOYS AGAIN!! Sergio Gamboa 1/20/11 The services at the Pep Boys in Westchester, Ca. is very poor I took my truck to have them check the bakes. I was told i would get a call in one hour which i didn't get so i called again to find out the status of my truck and i was told by Oscar or Will that they didn't know what was wrong with brakes but they would call me in an hour. i waited for two hours and still did not get a call back so i called again and they said they were still trying to find out what was wrong with truck. I finaly got a call back 5 hours later from Oscar or Will stating the truck would have to stay over nignt. i called the following marning and i was told by (Osar or Will that they would have to get some parts from the Toyota dealer. I was told the truck would be ready on that date. The cost would be $470. i called again and asked what time the truck would be ready and i was told by Oscar or Will that the truck would not be ready until Thursday. when i took the truck in on Monday and the cost would now be $840. This type of business practices give Pep Boys a bad name. if i would of knoun the kind of games they were playing. i would have not considered taking truck to Pep Boys but at this point it's too late and will have to deal with them. I can tell this much "I never ever go near a Pep Boys store again.!!! L.F. 12/28/10 RE: PepBoys GEMoney credit card - first let me say that I've been a Loyal customer of PepBoys for over 15 years & have always recieved Good & Propfessional service. --that said----- I just recieved my PepBoys statement in the mail & was SHOCKED to see that GEMoney will be raising the Interest rate, starting in 2011, to an ASTONDINDING 29.99%..!!!! ??????????????????????????????????????????????????????? WHAT?! are they thinking...?? are they really doing this??? ---------------------- people like me who ALWAYS pay ontime & ALWAYS overpay my amount Due should be OUTRAGED at this treatment. so------------------ as of Jan 2011..me & my family will be cutting up our PepBoys credit cards, & will NEVER step inside of a PepBoys again. I urge anyone who is thinking of appling for a PepBoys credit card to NOT DO IT! This is OUTRAGOUS!!!!! as far as I'm concerned ...PepBoys No Longer Exists & will never recieve 1-more penny from my family. Eddie L 12/17/10 I used Pepboys' feedback form on their website. Surprisingly, I got a callback the next day from the service manager. He apologized, and wanted to make amends. So perhaps someone is paying attention at Pepboys corporate---That is good news! I like Pepboys, that is why I was so disappointed on that troublesome day. However, I give credit to the fact that I got a response, an apology, and felt like they did not want to loose my patronage, so I'll probably give them another go in the future. Try the response form on their website, but use it responsibly, maybe it will work for you. Good luck! Deb age 51 , Lakeland FL 12/3/10 I was driving my sons car from Florida to Maine for him and lost my brakes on I95. Was towed from Maryland welcome center to Laurel MD pep boys arriving at 2:30 pm friday october 1st. Car examined and was told they would have it fixed and have me on the road by 9pm 10/1 for a wopping $856.00. At 8:30 that night was advised that they needed to order parts and they would get me on my way on 10/2 by 12 noon so I went to a near by motel. I let them know I had to get to Maine asap and my flight back to FL would leave from ME on tuesday 10/5.Theres not enough room on this site to go into the details of what transpired but to make a long story short, they ordered the wrong parts 3 times (and blamed me a 51 year old woman for this) the manager and district manager were rude condicending, call me a liar, shouted at me in the store in front of customers and brought me to tears.And the real kicker is that the whole time they were ordering the parts 3 times mind you, they had them right there in the store to begin with.They did offer a lousy 10% discount, never did offer an apology or show any empathy for my situation a 51 year old woman stranded for 4 days while pepboys orders wrong parts all the while blaming me for not knowing the correct parts to order. this cost me $1400.00 plus with hotels, rescheduling flights, missing work ect.They then offered a $150.00 money order to be mailed to me, which I never recieved, and when I called them they again tried to insinuate that I was being dishonest ant it was delivered oct 12. Well pepboys I never recieved this money order and will now focus on letting everyone I know about this ordeal and I will ask them to share this with others as well. After all I really dont want any other old ladys to end up going through what I went through. and for the record ZERO STARS Chris B 12/10/10 I went to pep boys to get a relay for my car. It didn't show up in the list of parts but because I had it with me the guy went to see if he could match it up. He found and exact fitting one. When i went home I checked the part on the internet. I needed a turn signal relay, the one in the box, or what should have been in the box showed as a headlight dimmer relay Part R649Z. When I went to return it the manager told me it's not a pep boys part in the box and it was from an auto. Showed scratchs and india on part. I looked at it when I bought it but didn't realize its not the pep boys part. So they wouldn't give me my money back. It's only $15 so they can keep it. I'll not go to Pep boys anymore. There are advanced auto parts and autozone nearby and I'll go to them in future. Its not the managers fault someone switched them but I don't trust them anymore. I wouldn't doubt it was switched by the service dept in the store. Eddie L 12/15/10 I took my car in for an oil change and wheel alignment. They said it would take about an hour and half. I expect them to call me, no call. I call, and they said, oh, we just finished the oil change, but didn't know the alignment was backed-up, so we are doing it now...it will be ready in about an hour. No call. I gave them an extra hour, and decided to go over. They take forever to acknowledge me--much like when I first walked in (terrible feeling to be ignored and not even acknowledged). I told them I'm here for my car, and they look at me like I inconvenienced them. "Did someone call you?," they say. I say, "no." "It should be ready by now, according to what I was told earlier." They disappear into the garage, and later come out, telling me it's not ready yet. I say when, they say I don't know. I get upset, I need a straight answer, what is the issue? Finally, they tell me the wheel alignment machine is having problems, they were supposed to get a new one this week. Wow! they knew there was a problem, didn't tell me, and kept me waiting the whole time! For what? To get me in the door for the oil change? I don't know what they were thinking--but I was not getting good customer service! Simply terrible! I expect timeliness, I expect to be acknowledged, I expect to be given straight answers, and I expect respectfulness of my time, and I expect call backs! I got none of that. The only person that gave me any hint of concern, was not in power to do anything about the situation. The service manager didn't even talk to me. The ticket writer's job seemed to be done when my car was in the door...Who is running that store in La Habra, CA? Does corporate even care that I am unhappy? bryan bagalini 12/1/10 omg.. got a tranny flush because the vechile was sitting for awhile and i was going to need to start driving it.. BAD IDEA!!! about 2-3 days after flush i didnt really drive it in those days only a twice to store less than mile away. well me and fiance went to chula vista on a friday on way back we smelled something funny when we get home he saw it was pour tranny fluid from the gasket we took it straight to pepyboys on the way there i couldnt even go over 5 mph. so we get the we look at it with mechanic. they called and said gasket blew you were correct and it lost about a gallon fluid. which we knew it lost alot we had trails from when we parked it that night. we go there everything was ok they acknowleadge the loss of fluid even saying about a GALLON!!! was lost the gasket blew and re did it all with no charge obviously. i get in to go home and i can just tell its not right heard a loud knocking noise coming from like right under seat. we drive it straight back it sits there after a few bullshit.. and have to drive it striaght from pepboys to tranyy company who said a documented loss of fluid and pressure caused the damage which is going to be approx. 2500 - 3500 to fix... and i already got the tranny done approx. 14,000 miles ago paid $ 3,800.00 this vechile was my baby with all of money invested into it. when i left pepboys they told me to come back and we can start claim process. after 3 weeks of goin into pepboys to see what is going on and the guy hiding from me. i talk to representive and she says denied supposly when we took it back it never lost any fluid or any problem.. r u F Kidding me!!! go back to talk to the guy and a total different story i told the guy i will see him in court he said Ive been there plenty of times i was like im sure you have... there is cameras in the story i cant believe they are running a bussiness like this and it sucks to see how many people and getting screwed by them.. im going to continue to fight it.. wish me luck!!!!!!! Michael Trice 11/28/10 I would not even give them one star. Pep boys of Greensburg on route 30 said on 11/28/2010 that it would take 2hours to wait for 6 other customers a head of me this was 1:30 pm. They made us wait till 6:30 pm and they was supposed to install 4 tires and two front hydrogen lights in which they did the tires and refuse to do the lights. At 5:30pm our children was getting tired and we just asked for our keys back because at that time the truck was not even seen. The man refused to give my wife her keys back and said they will eventually get to doing my truck. I am considering a law suit against this out fit Any one wishing to do the same please email us at ttrice@atlanticbb.net our address is Trice Po.box 86 Jacobs creek Pa. 15448 I welcome the corporate head quarters to respond and correct this situation. This is wrong way to treat customers. pamela ward 11/30/10 PEP BOYS SHOULD BE PUT OUT OF BUSINESS!!! WE TOOK OUR TRUCK IN FOR A SIMPLE BRAKE JOB AND NOW WE ARE UNABLE TO LIVE OUR LIFE DUE TO THEIR NEGLIGENCE! IT HAS BEEN 3 YEARS AND STILL NO COMPENSATION OR CONTACT.JUST TRY TO CONTACT THEM AND SEE THEY HIDE BEHIND A CURTAIN. THEY LET AN 18 YEAR OLD WORK ON OUR VEHICLE AND HE OVERTIGHTENED THE BEARINGS AND WE WERE ALMOST KILLED ON THE INTERSTATE. THEY HAVE NO MORAL VALUE AND THEY WILL RIP YOU OFF!!!!! BEWARE, TAKE YOUR VEHICLE SOMEWHERE ELSE. Taking Advantage of a Teenager - Shameful 11/8/10 You'd think that the morals would kick in when you have a 19 year old teenager in need of help when they were out driving alone. I recommended the tow company take her car to the PepBoys at 71 Semoran in Orlando, Florida. There she met the Service Manager Eric and he must be the creep of all creeps. He hit her in the head for a $1400 estimate for a radiator. He quoted her for new motor mounts, tires (her tires were illegal) the radiator and an extended warranty. She was in tears. Of course when Mom (me) called Eric, he had to figure out what he tried to sell her and said the other items were "recommendations" but to get the car on the road it would cost her $605. This is still really high for a Radiator. I called two other Pep Boys in the Orlando area and checked their price for the same job (their pricing is standardized). Ironically two other stores quoted me the exact same price of $425 for the job. We had her car re-towed out of there and to a private mechanic at our expense. When the teenager went to pay the evaluation fee of $37 to have the car picked back up, he began yelling at her and told her that "her mom was accusing him of trying to take advantage of her" She responded that "it not her fault that she has parents who won't just let people take advantage of her"...I love that! He offered to do the job for $387.50 (which is in alignment with the other stores) but who would trust a man like that? So from $1400 to $387.50...I think it goes without saying that Eric at the 71 Semoran Boulevard Store in Orlando is a sleeze ball and should be ashamed of trying to take advantage of a 19 year old girl. Buyer beware! Taking Advantage of a Teenager-Shameful pt. 2 11/8/10 By the way, the private mechanic said there was nothing wrong with her tires or motor mounts. Upset Customer 10/28/10 Pep boys doesn't even deserve one star. My car stalled on the road a few days ago and I took it to pep boys. They charged me 89 dollars for a diagnostic and then told me after a couple hours that it needed a tune up and fuel filter replaced. I said thats what's wrong with the vehicle? They said that would take care of the problem. But that it also needed hub bearings on the front tires which would be close to a thousand dollars. I said wow lets hold off on the hub bearings right now. I need the car to work and not stall on me and later we can do the hub bearings because I can't afford paying almost 1500 right now. When I went in to pay them I asked to see the parts and they said "Oh I'm sorry we threw them in the dumpster". So I paid almost $400 dollars for the tune up and fuel filter and I left. As I started to drive it, it felt the same as when I dropped it off if not worse. Well, I go to work today and the car stalls on the highway and I literally almost get into an accident on a major busy highway. I took it to another mechanic today (Auto Tech) and he looked at it and said I needed a tune up, that the spark-plugs placed in my truck where the incorrect type and could result in damaging my engine/catalytic converters,etc. I said what the heck are you talking about?! I just did a tune up a few days ago with pep boys! The Mechanic (Auto Tech) said, "your kidding?! well they put in the wrong ones - they weren't platinum and they are cheap and not recommended for your Ford truck, also they didn't replace the Boots which are all in very bad shape. So I had to pay Auto Tech $390 dollars to change the spark-plugs AND the Boots to the correct ones. Now while driving it, it seems its driving well after Auto Tech fixed the screw up that pep boys did! So I'm out almost $800 for a tune up AND I lost money from work today too, because I had to call in due to the car stalling on me. By the way, Auto Tech said I didn't need Hub Bearings - that there's nothing wrong with them! I will NEVER go to Pep boys again and I will NEVER recommend Pep Boys to anyone. SHAME ON THEM for cheating people. In fact - I'm going to contact my local News channel so they can PUBLICLY bring attention to the terrible and dishonest service that pep boys gives. SHAME ON YOU AGAIN. Omar B 10/11/10 0 Zero Stars ** i went to the store in Sandy UT on 7th east the job was to get the front bearing press in the hub assambly about an a hour job is you know what you;re doing it took the 5 hrs the damaged the bearing during the installation and crack the spidle when removing the old bearing the assitant manager Julian said that is how how the job is done and the TIMKEN Bearing was defective that why is lose.. i'm filing a dispute with the BBB is they dont get it right *** TECHS DO NOT CARE STAFF WONT TAKE OWENERSHIP *** Ray Towers 10/6/10 I'll keep this one simple and short. Don't spend your money, time or effort on this piece of crap company! They are cheating bastards and WILL TAKE ALL OF YOUR MONEY! The techs. don't know what they are doing, they don't even trouble shoot the problem, they just keep changing parts until the problem is solved or until you are flst broke! The managers must take some kind of a lying course and will continue to fail until they become "pro B S-ers." They truly are a P-O-S in the true meaning of the words! Keep your cars away from them, they'll last longer! ELSIE GANZON 5/18/10 Tuesday. 18 May 2010 CAN PEP BOYs have a new law that PEP BOYs ALL 8 LOCATIONS LAS VEGAS NV WILL HONOR MILITARY DISCOUNTS OF 10% CAN PEP BOYs conduct a motivation session where your PEP BOYs employees stop lying and cheating the customers and recommending services they do not need nor ask for? The Pep Boys location in Acadamy Blvd., Colorado is notorious for fraudulent charges to it's customers. And the lies is unreal. You need this and you need that when you do not. Thanks Elsie Ganzon elsieganzon@usa.com /s/ - - - ADDRESS PO BOX 6263. KINGMAN, AZ. 86402 THANK YOU AND CAN YOU GET ME ON THE MAILING LIST BECAUSE YOU DO HAVE EXCELLENT PRODUCTS I LIKE. I JUST HAVE MAJOR ISSUES WITH YOUR EMPLOYEES YOU HIRE SORRY PERSONALITIES. MAKES YOU WANT TO RUN AS A CUSTOMER AND FORGET YOU EVER WAISTED YOUR TIME THERE IN THE FIRST PLACE. Mike Todd Valencia 9/20/10 You Sell a Razor Betty Scooter #15130661. Change the Name to Razor Valencia-Caballero Scooter and Color Black. I have the Right of Industry and Association to the Art's. Right-of-Industry.Com Over Here we have all Ages riding Beach Cruisers and Scooters in the Neighborhood. I would Appreciate this for the Guys and Advertise it as you Do, See Webpage Very Influencial Careers are Apart of this Relationship. Christmas Gift. d.l.benton 8/27/10 I recently took my 2000 lincoln town car into pep boys store in north richland hills tx. the water manifold was cracked and caused an hot water issue. that was fine and i okayed the deal which was quoted at 1500.00 which i okayed the replacement of the top water manifold which priced at a ford dealer as a 500.00 hundred part and the labor at 5 hours the five hour job has turned into a 5 day job and the car will hardley run. they have made all kind of excuses from the injectorst to a bad transmisson and now i took pep boys a car that was running perfectly and now i am 1149.oo paid for them to screw up so bad and the trouble is they don't know themselves what to do other than lie to me and low ball my car as junk. i dont have enough space to tell you all the things that were my fault and lie to me. xxxxxxxxxx poor that a business has to do this to people who put their trust in them. I would strongly suggest that not put your trust in them for they seem to be very decietful in their stores from all the things i have read on line. Beware Beware Beware ryply to d.benton@sbc global.net Norma I Perez 6/22/10 Three weeks ago/on a Saturday afternoon/I had my car towed into the Pep Boys Auto Center on Loucks Rd in York PA to have it serviced.The attendant didn't take any information from me/just the keys to the car/strange.The car didn't have a battery/so I was asked to bring one/strange again/a repair center not having an extra battery in their shop?I failed to drop off the battery because of my work schedule.Last Saturday/I drove to the Auto Center to find out the status of my car.It was not there.PB informed me the car had been towed. They seemed annoyed that I was inquiring about where it had been towed to and why it had been towed without my knowledge/when Pep Boys had in their possession the registration card,insurance information,they had at their disposal/my Pep Boys reward card w/info from the tow/plus/the towing company had my phone #.Now/because of their incompetence/I have to pay out of my pocket/$330.00 to get my vehicle back from the Recovery Center.All this/the store claims is my fault/after they found out how much it was going to cost to get the car back.Today/at the recovery center/guess what/there was a battery in my car,and it did not belong to me or the recovery center.Is this PB's new policy-swindling?posted/-00rating! Christopher Fajardo 6/27/10 I have been a Pep Boy's Customer for approx. 43 years since I lived in Altadena, Ca with my wife then moved to San Jose, CA then to Fernley, Nevada where I have purchased thousands of dollars not only in service for my vehicles and my wife's vehicles as well as others in my family. Be it Services or Parts I always went to Pep Boys. So this morning Sunday June 27th when I walked into the Pep Boy's near the Meadowwood Mall here in Reno was supposed to be like all my other experiences a pleasant one. I was there to purchase a double pack of bulbs for my 2004 Chevy Silverado. Being as how I had a recent rebate check for 25.00 I intended to use it as many times before I always misplaced them and never cashed them in the past. The Check was refused by the Clerk, then the Presiding Store manager @ 8:25 am this morning. They even made a suggestion that I travel to a nearby Casino and cash the check and come back. They said the Bookkeeper in conjunction with the higher ups did not take rebate checks to pay for merchandise or service. How Ironic this is that a Pep Boy's Store will not accept a Pep Boy's Check at all for any reason. Sad to say as of today Pep Boy's is a chain of the past for me and my family. There are too many other places to take my vehicles to without the BS I endured at one of your chain stores. I will not recommend Pep Boys to anyone much less ever take my vehicles or shop for any merchandise whatsoever again at your Chain of stores. Too many other choices to further put up with the bs Pep Boy's has handed down this time. Christopher Fajardo 2205 Ellice Way Fernley, Nevada 89408 408-914-8365 brkntrkrz@sbcglobal.net Fred Doughty 7/26/10 I have been a frequent shopper and loyal longstanding customer of Pep Boys located in West Philadelphia for over ten years. Mauriece, GM and James, Service Manager are truly the best leaders in the entire chain. They set a postive tone, which creates a positive shopping/service experience. Andre and Carl are great at delivering "word class" service to ensure that each customer leaves satisfied. And (Kobe) don't know the young man's name but he renders exceptional service and always has the right attitude. I will continue to recommend your Pep Boys store to everybody I come in contact with all over philadelphia & NJ surrounding areas. Fred D. 215.768.1619 Dave Becker 7/7/10 Approx. 2 months ago I purchased front struts for my 2001 Honda Accord and put them in the trunk. Tonight when I went to replace them I found one had been beat up pretty good(like someone took a hammer to it) and went back to the store where I purchased them and they did replace it. The other box with a strut had the word rear written on it in marker, the parts guy at the counter said that it was the right one. Went back home to install them and found that it really was a rear strut that was in the front box with rear written on it. Went back to the store and they will now exchange it as they said it was passed the cutoff return date. They should honor the exchange since they sold me the wrong part to begin with. I left the store and went across the street to a Auto Zone store and got the struts. Come to find out neither strut Pep Boys sold me was the right strut for my car. Now here I sit with 2 struts that don't work on my car and the store said that they can not do anything about. I have spent my last cent in a Pep Boys store fredcat9@hotmai.com Page 1   Page 2   Page 3   Page 4   Page 5     Write A Review For Pep Boys-Manny Moe & Jack Corporate Headquarters Note: This is not to be used to contact Pep Boys-Manny Moe & Jack Corporate Offices nor is this site affiliated with them in any way. 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