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Pep boys on Tara blvd Jonesboro is a rip off..
i have been taking my vehicle to pepboys in san antonio on marbach rd. everytime ive had to return my vehicle because it is never fixed properly. n i have spent thousands. but i go back coz of warrenties. i feel that machanic fixes one thing n breaks another. plz check with this location n seriously review ur machanics. we r what keeps u n business. will be going to media.
Worst Place in Bakersfield to go...go to oreilly go to Autozone go to Carquest but by God do not go to Pepboys not just niles st but Fst or Planz man thats the worst desicion you can make. Went in for a fuel system clean on a vw Jetta paid $79.99 and just to be told that nothing could be done. Ripp OFF seriously now was told by service manager and store manager that nothing could be done after paying for towing and losing time for nothing. Bunch of incompeetent wanna be mechanics. All theyre mechanics suck really thats a service center wow......WOW.....WOW....hahhahhah
please do NOT go to PEPBOYS.....
My boyfriend works for a pep boys on the east coast. I cannot begin to explain the problems I have with this company. Not only do they treat their customers like morons but their work is shorty and not due to the training which is a great program... But instead because of their managers that have hired the worst of the worst of employees. He has come home bleeding for this company for 3 years now putting his back and blood to complete the jobs because of his love for him s community and he is broken mentally due to being bullied by management who let 10 employees smoke for 30 minutes at a time all together and than when he asks for help cleaning the shop they scold him for being lazy. this is why this company is a joke...they let these things go on and on and push out their good employees and keep hiring the bottom of the barell scum
Purchased a lifetime Alternate which is not lifetime at all. Had a problem with it. Went in the employee checked it out and charged us $46.00 for nothing as he said their was no problem. My husband left the light came on again and he went back. The Manger told him he needed a pulley a belt and oth er items with a total cost of $ close to $700.00 which my husband declined. They than told him they would not put the new alternator on with out the belt after it was all done our total was $230.00. They did not even take off the orginal amount pade of $46.00. They also informed us that the new alternated is not life time. The store on route 18 in East Brunswick nj is a rip off and they will suck you dry for every penny they can. there is no such thing as a lifetime warranty
The Manager at Hollywood Blvd. in Hollywood,California. I needed
Parts for my classic car. I called the store and the lady was so sharp
who answered the phone. She knew all the parts immediately without
looking up or putting me on hold to check. Never met such a person
in a parts Dept.. I told her I have to tell the manager about you how fabulous you are. She said she is the manager, thank you. I said well I have to tell the Higher up about You. Her name is
Lucy Ortiz, Retail Manager #604, Hollywood, Calif. Pep Boys. The company is lucky to have her as one of their team. A beautiful smile also. A Gem. Fabulous.
My 17 year son went to get an oil change, I warned him about being bullied into work we did not need. He was asked about filters
but declined. The bill was $100. He was charged for inspection, emission testing and an oil change. The car had been inspected
5 months ago! Honest mistake or taking advantage of a new driver?
Your company has to be the worst when it comes to customer serviceI have never been treated so badly by a company. I work hard for my money and to have a company like your just take it is not fair or right and I will be contacting legal representation.
You do not deserve a rating one 1-Star. The only reason it is listed is this system requires one to mark at least one. In other words, you are less than a "ZERO". Your employees in Atlanta (Piedmont) are dimwhitted-jackasses.
If this franchise was the last place I would HAVE to visit in order to maintain my car, that will be the time for a bicyle.
The thought of you pisses me off.
Driving by one of your locations, pisses me off even more.
Bought a replacement tire in march
Found out it wasnt put on the rim properly.
Made my car wobble on the right side.manager said
he dosent know how they could of even
balanced the tire.
Wanted front tires rotated to rear as back tires were better but they said best tires must be on back only "company policy" but actually only recommended so they won't rotate for me. This company only wants to sell you more tires. Despicable. I hate to even give a star at all.
I visited the pep boys in garner nc at 730 pm on 5/3/13 and wanted a nail removed from my tire and was told that the store was about to close and that they would be unable to help me so I spent $10 for a can of fix a flat and tried to repair it myself, when a man drove up wanting to purchase a tire and they proceeded to put it on for him. They only cater to the customer that spends the most money? I will never visit another pep boys again!!!
I took my work van in for 2 new tires and front alignment they told me to leave it 11 am and they would have it done by 6 pm after my ride home arrives to take me home 1130 am they call me on cell and tell me there to busy can not get it in today take it some other place.the person that that took my order acted like he was medicated.
Wow! Took my car to Pep Boys in Orland Park for a $800+ brake, rotor and ball joint job. Driving on a expressway the other day, and begin to hear a scraping noise. Got off the expressway, pulled over, and saw that my wheel was about to fall off. Called a tow truck, towed it back to Pep Boys, and was told it was probably a defective part. Are you kidding me, a defective part? Adding salt to already open wound, no one seemed to think this was a big deal. A wheel coming loose on an expressway!! I was told the service manager would call me when he got back in and after waiting four hours with no call, I called him. Again I was told that they have over 300,000 parts in the store, and they have no way of knowing if a part is defective, and that I can take this up with the part manufacturer. Excuse me, I did business with Pep Boys, not a parts manufacturer. The entire "customer service" experience was absolutely horrible, and I will never take my car back to Pep Boys. Do not take something as serious as a wheel almost falling off on an expressway lightly, as this could have ended up in a very tragic way.
I have been working on cars myself for a while now and I am far for a mechanic, but the coolant leak in my truck was obviously from the water pump gasket. Took it into Pepboys in Startford, NJ on a Saturday because I wanted to have it ready for work on Monday. I would've done it myself but was willing to pa for the convenience of having it completed by Sunday. I was quoted $450 to replace pmp, gaskets, and a flush and fill. A bit steep, but I needed it completed. I received a call from them Sunday afternoon stating that the thermostat gasket was also leaking. I reasoned that it was possible that I over looked that leak and it was smarter to replace the thermostat and gasket while the radiator was drained to save money in the long run. I was quoted an additional $75 creating a total of $528. Again, I needed it completed so I reluctantly agreed to it. Not much longer afterwards I received another call staing that one of the bolts holding the thermostat housing to the block broke. I knew this was a common occurrence, but. Was shocked to hear that fixing this would raise the cost to almost $800 and that was after the gentleman I was speaking to took 10% off because "he was willing to work with me." I was appalled that the reduced price of working with me was double the original quoted price. I was very unhappy to find out that the truck would not be done in time for me to go to work on Monday morning. I ended up having to take the day off because I was promised that everything would be completed by Monday afternoon and that I would receive a call from the manager Monday morning by 9:30 am. Not only did I not receive this call, but when I called at 11:30, I was informed that 2 additional bolts broke during the removal of the lower intake. This would postpone all of the repairs further until possibly Monday night. It is currently Monday night at 7:18 pm and I have attempted to call the service center twice looking for a status update. I was placed on hold both times and was never helped. This is unacceptable and will never go to Pepboys again for service or parts. I pray that I get my truck back in running condition. I now have to make arrangements to borrow a car to get to work tomorrow. I am also looking forward to disputing the charges on my credit card after paying what I am expecting to be over $1000 for a $40 water pump and $5 gasket. This is extortion.
took van to Audubon NJ location and they came back with a quote well over $4000 for upper and lower ball joints, drums brakes etc. Thankfully we had a receipt for that same work that was done a couple months before at another place..when confronted, they said sorry it was a mistake..Not accepting this and wondering how many others its been done to, we made them call corporate and complained. Upon returning to get van, we noticed one hub cap missing. they said it was broken and did nothing and went in back and got it. As we were leaving we were followed by employee acting like they would take matters in their own hands toughly. we will be taking further action and filing complaints with BBB.
After taking my car to Pep boys for a oil chang I heard a ticking sound coming from under the hood I took my car back the then told me I needed a new motor I asked how is this possible I only let pep boys work on my car they gave me paper saying that the repairs will be $2700.00 so I deceided to go trade my car in. The machanic from the dealer ship I went to said this is a good car y are u getting rid of it isaid don't u hear that sound he said its only ticking not knocking u just need a new oil pump because who ever changed your oil didnt fill the oil pan with oil...so I brought me a new car and kept that car and pep boys should pay to get my car fixed because they broke it.
Shocked that this company is still in business. The free diagnostic test is a scam. After they hook up some flimsy tester they then tell you to "really" diagnose the issue you will have to pay 49.99 per half hour and it could take over an hour.
The they install the part that will fix the problem only to have the check engine light come back on after only 40 miles and tell me I will have to pay another 49.99 dollars to re diagnose the problem - REALLY! diagnose a problem that you already diagnosed!
Absolute rip off.
Went to Pep Boys in Bear Delaware purchases wipers and waited in line to get them installed. A female employee was having a hard time installing wipers on a truck that was in the bay. A second car infront of me was having wipers intalled by another Male employee who finished up before the female employee and walked off. I waited 10 mins for the female employee to finish the truck ...she then closed the garage door and yells to a coworker that she's going for a slice of Pizza. Really? Poor customer service
Boy, after reading the reviews describing the horrible experiences, I'm afraid to drive by the newly opened center around my home here in Houston, Texas. I'm thankful for the reviews which I'm sure have spared me some money and headaches from this company!! Is there one good review? any one?