218 Reviews For Payless Shoes Headquarters & Corporate Office

Customer service SUCKS

My wife went school shopping a while back in Lethbridge Alberta. We live about an hour and a half away. While there she went to the south Lethbridge payless shoes to get new shoes for the boys. Unfortunately, once she got home, she found that the sales person had packed two right shoes in one of the boxes. She phoned right away and they told her that when ever she made it back to town, they would have the left shoe there. So, today she went in to get the left shoe, and guess what. They didn't have it there. Then the salesman tells her the Lethbridge north store has the shoe. So she drives all the way across the city only to find they don't have the shoe there either, and the salesman at the south store was told this on the phone by the salesperson at the north store. I guess a customers time doesn't amount to much in the eyes of payless shoes. We will never buy there again. I will gladly pay a little extra for some decent customer service.

I was at payless in the Columbia center mall in Kennewick wa. And the associate that helped me was very rude. And didn't seem like she liked her job at all. I over heard her talking bad about another customer in the store. I didn't think that was very appropriate. I went in last week and the customer service was horrible. This short lady with curly blonde hair was very rude. I don't think I'll be going there ever again. I think this store needs new associates that actually love their job.

Rude Assistant Manager

The Assistant Manager is very rude she has a nasty attitude I will not shop at payless any more because she is very unprofessional. I walked out of payless and went to Macy,s and brought me some shoes 2 pairs they had a good sell, would not have went to Macy's if the assistant manager was not nasty and rude to me and to others and the employees, the way she talks to them is unreal. Who hired her?

Horrendous

My experience was horrible, the worker was talking back to me and showing me a ton of attitude, and told me to go **** myself, I well never in a million years put a penny into the store. I would give it a 0/5 stars if that was an option. Don't wasn't you valuable time/money on this store, it's not worth it.

The Spiderman Light up Sneakers

I have always bought my shoes, husbands shoes, & kids shoes at this store. But no more. I bought a $22.00 pair of boys Light up Spiderman sneakers for my son. 3 weeks later they are headed for the garbage can. They came apart. This is terribly disappointing to me.

Wonderful and helpful

Went to Payless in Flint, Mi Genesee Crossing location and the sales associates were so pleasant and helpful. I enjoyed my experience and found great buys!

well i work at Payless and i like it so far

Unpleasant visit

Met the most rude person at the Ocean County Mall, Toms River NJ Payless Shoe store yesterday! The rude person was the store manager!

HORRIBLE!!

I shop at chicago IL Payless shoes source. Located on 47 kedzie. Poor management. The managers looks straight from the streets. Everyone should get fire on that store!!!

Management does illegal things

How we are treated as a Store employee is awful. The Assistant Manager lies to employees, takes off when the Store Manager is not around, does not give us our breaks as required by law. You might want to check out the Phoenix Stores. We are promised things but they never deliver. Awful!

Payless said I have outstanding check so I been trying to clear,because have not wrote to Playless so if I take something back walmart a bad check up what I do about this? HELP!!!

Management needs imrpovement

I have been working for Payless for 2 years now and I haven't had one good compliment about it since. It is not a job I wake up to happy to go to work the next day. My manager is never at the store and leaves me and another lady in charge doing HIS work! If anything goes wrong he blames everything on us. He calls the store every hour to see how our UPT's are doing and so on, but if we say their low he goes mad and starts harrasing he is going to cut our hours. I mean is this any way to talk to your employees? Also he fixes his own timesheets to show that he works 43 hours a week but he's only at the store for 20 hours a week. This is getting pretty ridiculous. Just because your a manager doesnt mean you should be taking advantage of your priviledges.

Disappointing and frustrating

Doing an exchange on a pair of shoes. The price difference was $8. I didn't have my American Express with me and after talking to the manager the cashier said I couldn't do my exchange BC of it. I said that was unacceptable and insisted on talking to manager myself. She then talked to her again and put the $8 credit on my MasterCard . This was very upsetting to me BC it held up the line and I didn't think the girl working the cashier position was trained properly. :( I don't think I'll be shopping there ever again.

Horrible customer service

This morning I decide to buy some shoes in payless located in Chicago IL. 4707 s kedzie ave. It was a terrible store to start with. The manager seems she was on drugs. What I heard from that store is that the girls who work there looks half naked it. Thats why I shop there. This workers should get FIRE! Immediatly

My daughter works as an assistant manger in Houston TX. She has not received her pay check, she calls and is told that it had been sent outut had been sent out. She is still waiting on two other pay checks that are owed to her and she isn't the only employee waiting for their pay. Sad that your employees are being treated this way.

Leave of Absebce Coordinator

I am currently on a leave of absence due to giving birth to my daughter. For the first week of my leave, I called in my hours on Monday June 17th. The girl I spoke to apparently did not submit my time and therefore I didn't receive a paycheck on Friday June 21st. I have called at least 6 times about this issue and still have not received that paycheck. I have left the leave of absence coordinator, Dianna Geller, 3 messages and she has yet to return any of my calls. I have also called the human resource manager and left 3 messages. I feel like Payless employees should be treated a whole lot better than this. If Payless doesn't care about it's employees why should we care about Payless? it's been almost a month that this issue has been going on and not one person has done anything to fix it. it's absolutely ridiculous. I should recieve interest on this paycheck they refuse to grant me. The leave of absence coordinator obviously does not care about her job, and I'm starting to think she never even works, she's never there when I call. I'm an assistant manager, and it's sad that my employees and myself work our butts off for this corporation and this is how we get treated in return. Very disappointing.

Stunned by BOGO cheap shot

I am absolutely astonished by the shoddy policy of BOGO. I bought my husband a pair of shoes @ full price, and then was talked into participating in the BOGO sale by a clerk. I purchased a cheap little pair of sandals, ONLY because they were 1/2 off. I NEVER would have paid full price for them! We had to return my husband's shoes, unfortunately, because they didn't fit. To my amazement, I was told that the sale would have to be rung up as a return on both pairs, and I would be charged for the full price of my pair! This is a disgusting practice, one I have NEVER seen in all my years of retail advertising. Seriously! Have any of you EVER had to return an item that was part of a sale and been told you now had to pay full price for any item you got on sale as part of that order? imagine it! "I'd like to return this milk from my grocery order. it was sour." "ok ma'am, but now we insist that you pay for the cookies you got free as part of our 'buy a gallon, get a cookie' promotion." I am just flabberghasted!

Unbelievable

I went into a Payless Store in El Paso, TX only to find one clerk, this young lady was doing an outstanding job. I just can't believe shewas by herself, no other clerk. God forbid something happen to her or worst yet be robbed, assulted. What is her manager thinking, if she is thinking at all. If anything ever happens to her Payless is looking a lawsuit. Piss poor Management, if you can't afford another clerk then you should be at the store, that's what a good manager does!!!!

everything

In chicago Illinois payless store sucks. Its located by 47 s kedzie. The employees looks like girls from the streets.

Complaint - Hilltop Richmond Store location

Good afternoon. I shopped at your store in Richmond Hilltop for many years and never have I ever experienced walking into the store with you customer service present. I took the escalator upstairs and found the store manager visiting another store and having a full conversation. I did inform her that I just left her store and had been in there fore 10 minutes she then returned to the store. Is this continuous behavior even on breaks? Is the store allowed to lend bags to other stores that have run out?

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