Payless Shoes Corporate Office & Headquarters

Just wanted to let you know about my great experience in your store yesterday with Devante' (Store #4957 in Anderson,SC). For the past year I have undergone 2 amputations on my left foot. I just received special inserts and the doctor suggested I wear tennis shoes for a while. I entered your store and was promptly greeted and could he assist me. I told him what I needed and about the inserts. He told me to have a seat (I use a cane) and then brought me several shoes to try on. He allowed me some time to try on the shoes while he assisted other customers but he always came back to check on me. He was very friendly and out going. I do hope this review gets to the proper people. I have worked in retail for 40 years and it seems sometimes that customers only want to talk about bad experiences which I do know needs to be addressed but very seldom does someone talk about their great experience. To me, this fine gentlemen went well beyond customer service.

This company is so pathetic. I've been working here for just a short time but I have hated every minute of it! As employees, we are basically supposed to "harass" the customer. We have set goals to show shoes, give fake compliments and up sale everything, and if we don't, we are let go because we are not performing our duties. The company also tracks how many customers come in and buy something, using a censor by the door so if you wonder why you are being bombarded with items being shoved in your face, it's because we have to. Also, the lack of security is pathetic. I have been asked three times if I am the only one in the store and if I usually work alone. The company is too cheap to either have two people close or at least install a monitor! I mean come on, I could be kidnapped and the company could care less!!! Plus, the managers and district leaders are lazy and pathetic. I would love to get paid what they get paid to just sit in front of a computer all day and write "Are numbers are low store XXXXX, sell, sell, sell. You can do it!" And I want to mention the customer service is horrible! I have never been so ashamed at how Payless employees treat their customers! And lastly, the shoe quality sucks. I'm sorry but everything is overpriced and made so poorly. Shop elsewhere!!! Seriously!!!!!

I purchased a pair of shoes online site to store and they said that it would take 14 - 17 days for the shoes to arrive to the store. After 25 days(from the time it shipped)I have not received a phone call or email from the store saying that my shoes have arrived. I emailed customer service and they told me that the shoes would be there April 09 and not to contact them,contact the store(where my shoes are suppose to arrive)directly,and right today i still have not received not one notification from them so i just wrote the BBB(Better Business Bureau) about it and see what they gone do,and i will tell you this(and you may have heard this may times before but i mean what i say cause i have done it before with other stores)I will never step foot in a Payless Shoe Store and I will suggest to everyone that I know and don't know to never buy from Payless Shoe Source online or got to a Payless Shoe Store again.And the only reason why i choose them anyway was because they were the only one besides Shoe Carnival that i knew right off the back of my hand that was a shoe store,cause i didn't feel like searching online for any other ones,and i didn't go to Shoe Carnival(this was my first choice by the way) first cause i had thought they were very pricey turn out that they actually some lower prices and they had a sale on shoes that are a lower price than Payless,Baby Phat too(i love Baby Phat)but they were out of stock by the time i found out,If i had went to Shoe Carnival first like my first instinct said i could have my shoes right when i purchased them(in store)and save money(stupid second instinct),but now i'm going to(try)to always listen to my first instinct.And i know that from now on i'm going to shop at Shoe Carnival or other stores&online stores for shoes.

I went into a payless shoe store to get some shoes for myself and grandkids. I was very upset to see that the only person that was working was a young lady that was very sick. She was coughing so hard you could tell she was in pain and had a high temp. When I asked her why she was at work and not at home resting her reply was " I called in but the manager told me to deal with it, that she couldnt come in and their was no one else to work." Is this how a big corporation treats their employees? She was infecting everyone that came into the store! She said that the other employee had the day off. HELLO PEOPLE!! that other employee should have come to work and took a different day off. Its called teamwork.

I could not believe it when I went into your new castle store to ask for a donation for a benefit I was told NO. We don't do that. I don't think I will be buying shoes there any more. Thank you

Really don't understand why the really older woman at your payless in clackamas store, talks about employees on the sales floor. She has short hair I would say she has to be 60. I was in the store to buy shoes not listen to an old woman complaining about people who were working there. I had a coupon the oman was rude and wouldn't take it. She accused me of tearing off the expire day. You canjust forbet me coming back.

Playless what are you thinking??? You all have a new manager working at the fairgrounds mall Reading p.a. Why? She is horrible. Find someone, or something to treat customers right. She talks behind customers backs in a derogatory way in her Deminicain language. She murmured stuff under her breath about her employees. I have one word to say "BAD"

Greetings. Today I was unpleasantly taken back as I entered the Payless store here in Alpharetta, Ga on North Point Parkway near the Target. I had gone into the store to purchase some sneakers for my daughter but as I entered the male employee at the counter yelled profanities into the phone. Shocked and uncomfortable as can be we decided to take our business elsewhere. I have never seen such unprofessionalism in all my years. The words that flowed so freely out of the young man's mouth are awful and should be looked into. Sincerely- a very unhappy customer

In December I purchased boots on-line and the order said that it would take 14 - 17 days for the boots to be shipped to the store. After 22 days I have not received a phone call from the store saying that my boots have arrived. I called Customer Service and they informed me that they do not know where my boots are and that they would refund my money. I didn't want a refund I wanted these boots that I ordered but there were none in stock. I talked to the manager and he said that there was nothing he could do. I told him that I deserve another pair of boots that they shoud pay for, but he said that they could not do that. He just wanted to send me a coupon on my next order of shoes. I will never step foot in a Payless Shoe Store and I will tell everyone I know not to ever place an order there or go to a Payless Shoe Store. This was a gift for my daughter and know she has no boots thanks to Payless Shoe Store!!

I absolutely love this shoe; if you had made it with just a little more toe room, I would have bought so many pairs and every single color and backups. But, due to the lack of toe room, the rest of the shoe is very comfortable but you can't wear them long because the toe hurts so badly. The colors and styles are great; could you please, please come out with this shoe again with a little more toe room so I can buy tons of pairs and will buy all colors you have.

I worked at this store for about two months and that was all I could handle. They are unorganized, rude, and do not at ALL care about their employees. It's a disgusting corporation and I feel embarrassed to have worked there as long as I did.

Today I walked into this store and kindly approached the sales cashier she happened to be the store manager I asked if she had any job openings and she replied no and I that was ok. I then asked for her name and she tol d me I didn't need it. At first i thought i heard wrong but no she was not going to give me it.If this is a store manager why would she not give me her name? She was really unprofessional and rude. I would rate this store very low and recommen for people to give use another store location

we had such a bad experience on 1/4/13 in the payless mall thought that managers were supose to help you but no there were rude coments calling us name and threw a trash down the isle because we threw some trash away if you are having a bad day stay home from work!

MY DAUGHTER WORKS FOR PAYLESS AND SHE JUST TOLD US SHE HAS TO WORK FROM 9AM TO 5PM. SHE DOES NOT GET TO SEE HER GRANDMOTHER VERY MUCH AND THIS IS ONE OF THE DAYS GRANDMA CAN MAKE THE TRIP. SHE HAS TO RETURN HOME EARLY SO SHE WILL NOT GET TO SEE HER GRANDCHILD AT ALL. DO YOU REALLY THINK THERE WILL BE ANYONE BUYING SHOES ON THANKSGIVING. SHAME ON YOU FOR NOT CLOSING FOR THE DAY OR AT LEAST BY NOON.

MY GRANDDAUGHTERS,DAUGHTER AND SON-IN LAW ,AS WELL AS MYSELF WENT TO THE PAYLESS SHOE STORE ON SUNSET AND MARKS STREET. THE SALES GIRL WAS RUDE AND NOT AT ALL PLEASANT. SHE TOLD US ALL GREEN SALES TAGS, AS WELL AS ALL OTHER SALES TAGS DID NOT APPLY TO THE BUY ONE GET ONE HALF OFF. MY GRANDDAUGHTER'S EACH PICKED A PAIR OF SHOES AND THE SALES GIRL SAID THEY WERE BOTH FULL PRICE . NONE OF THE SHOES HAD A SALES TAG, BUT ONE OF THEM HAD A SPECIAL NAME AND THE SALE DID NOT APPLY. SO, WE WALKED OUT WITH NOTHING. THIS WAS ABOUT 12:30 IN THE AFTERNOON. WE WILL NOT BE GETTING SHOES FROM PAYLESS AGAIN.. THEIR SALE SIGNS MEAN NOTHING.

Yesterday I went into the Durango, Colorado Payless Shoe store. I was looking for a pair of flat black shoes. I tried several pairs on...walked in them...none of them fit right.. I had shoes and boxes all over the floor. The salesgirl asked if she could help me. I told her I had found the perfect pair, just what I wanted and they were SO comfortable. Only thing was, they were ten dollors more than what I had. She said, "please wait, I will check to see if they are on sale or mismarked" she went out of her way to check...came back and said that they WERE on sale and I had just enough to buy them. I was SO excited! I offered to clean up the mess I had made with the shoes, she said she would take care of it. Her name is Connie and deserves a big hurrah. I will never forget her (of course her name happened to be the same as mine) but her willingness to go out of her way to help me was wonderful. I will for sure shop at other Payless Shoes in the future. Thank you. If there is anyway possible, I would appreciate it if you could let her supervisor know of her kindness and exceptional customer service.

I will never enter the doors of the Grants Pass store again. Today I was disgusted by the service that the two women employees gave to a young foreign man. He had a hard time speaking English and was trying to buy some boots and socks. He was short .72¢ and they were not going to let him have the boots. He was trying desperately to figure out what they were saying. He realized that he didn’t have enough money and started to take off the boots to give them back and put on his falling apart tennis shoes. By then I was so mad by the whole episode I walked up and gave them the money. It turns out he is riding a motorcycle from Canada and clearly needed some warmer shoes. Had it been a larger dollar amount I can understand them making such a fuss, but .72¢? Please give me a break. When they asked if I had found anything, I commented that I would not be buying anything from this store again, because their service to that young man was really appalling.

Have you seen their latest concert ad? Not only horrible but offensive as well. Bad reputation for music teachers, schools, and kids trying to learn music.

You have a VERY SNIPPY sales person in your Harford Mall, Bel Air, MD store named Lana. I've gone in this store for years and never encoutered anything but helpful courteous sales people. Today was the extreme opposite. Lana is hurting you. There are many courteous people out there who would love to have that job and I think you should think about making a change.

I recently visited a store in Williamsport pa and the girl said they didn't have the shoe I wanted so she tracked down a pair at another store called an reserved them an gave me a discount for my trouble I was thoroughly pleased an excited because I looked for that exact pair all day!!! Her name was Courtney at easy third street in Williamsport pa, I'm from the south an was not from the area so it was so comforting to have that extra effort!!'