25 Green Pond Rd.,Ste. 1 Rockaway, NJ 07866
(973)983-0888
Reviews For Party City Corporation Corporate Office
Very Upset Costumer  | 5/23/12 |
| I recently shopped in the store located in Hanover Park,IL Barrington Rd. I went in the store for just 2 balloons and the man that was helping me out was very rude. Not sure if it was because of my color, or if he's like that with everyone. He rolled his eyes, denied to help me, and didn't want to ring me up until I asked him "Is there a problem?" Then, he was left with no other choice than just continuing to ring me up, later there was a young tall girl I believe her name was Stephanie or something alike she was very helpful and friendly, she helped me by opening the door, since I was carrying a young boy in my arms. I asked who the man was, and she answered that it was her store manager. I asked for his name and his name was TOM. After this experience I shall never go back to that store, the way this manager treated me made me feel unwanted and very upset. All I can say Horrible Service. | |
| Overworked and unappreciated | 4/25/12 |
| Do not work for this company. All they care about is dollars and cents. They run their salaried managers into the ground and work them like slaves. You are expected to work 70 hrs plus if your store is not up to their standards when they don't give you nearly enough payroll to get everyting done. The work load is RIDICULOUS!!!! The constant nit picking over every little thing is unbelieveable. The pinheads in the corp office sit on their butts all day and just think of more stupid crap for the managers to do. It is NUTS!! Run far and run fast. | |
| Indiana Employee | 4/27/12 |
| The way they do things is not cool.. We have to take people's info or we get written up/fired. 70 percent of your phone numbers we must take and 30 percent emails. Do I want to take people information?! NO. I would not give mine out just so we can spam you. People want to buy there stuff and get out, as do I any where I go. All they toys kids constantly put their mouths on, then put it down for the next kid to play with. Basically if the corporation is not satisfied with the amount of information I take from you, I get in trouble. Some of the people I work with are super great. Others, not so much at all. Now I ahve to drive allll the way to work to pick up my check, because it can't be delivered to my home? Btw.. The candy has mostly all been put in kids mouths or dropped on the floor. Thank God I have two jobs and love the other one. Good day to all :) | |
Indiana Employee  | 4/27/12 |
| I sent something in earlier about why it's not the best place to shop, but it has to be approved so you probably wont see it. | |
current party city lanham employee  | 3/20/12 |
| I currently work at the party city in lanham Maryland in the woodmore town center and the manger "MARCUS SALIAS" is very rude and disrespectful. he has written me up for things that were unessacary,He assumed I was texting because my phone was laying on the ballon counter and wrote me up and all he has written me up for me been told the wrong work hours I was scheduled. He puts people on the schedule for 6am and is never on time constantly late which leads to employee waiting outside also he is always taking personal calls and comes and leave when he feels like it he sits in the office all day and complains about what needs to be done when he can chip in and help to I find this behavior To be very unprofessional and in my opioion I think he needs to be transferred because Iam not the only employee that has a problem with him. THANK YOU | |
| SALINA, KANSAS | 3/10/12 |
| I came on here to complain about the store here in Salina, KS. However, after reading the previous posts I can see that PARTY CITY in general is a store that needs to be boycotted by consumers, let alone employees, and/or future employees. The manager here in Salina is also a horrible manager. I personally don't work there but I have a young adult in my home that does. The manager here works her employees often without lunches or breaks. Follows them to their vehicle after they worked their scheduled shift and harrassing them because they couldn't stay longer and cover her shift so she can go to Witchita and gamble not to mention texting employees and former employees before she tried to commit suicide because she lost all her money in Witchita. Employees, and parents of the youth working there have complained to district mangager but this manager is still working in the store. Its not right for employees to work their scheduled shift, not get a lunch or any breaks, then be TOLD to come back to work another shift. PARTY CITY BETTER DO SOMETHING ABOUT THIS MANAGER AND THE DEALINGS THAT IS GOING ON IN THIS STORE...OR THEY MIGHT JUST GET A SURPRISE LAWSUIT!!! | |
Sabrina  | 3/7/12 |
| I had such a bad experience today with Party City!!!!!!! It started at the stor in Algonquin, my twin 5 year old boys want an angry bird birthday and this store had a few items, The employee was great and called like 5 different stores for me to check if any of the other stores had invites. The last call was Melrose Park and the employee at the melrose Park store said she had 4 packages. So..... it was 10am and I have to be at work at 12 pm. Ok i think I can make it. I head to MelrosePark. When I get there the employee handed me the invites but they were not ANGRY BIRDS. The lady said she was sorry she mistaken them for Angry birds and they didnt have and angry birds invites. it is now 11:00. I have to get something else which they didnt have everything I needed I left the store and was late for work. This is messed up. | |
| cheesequeen | 2/8/12 |
| I currently work at a Party City and Im telling you don't there for your balloons. As much as you pay for your balloons and we are NOT allowed to curl the ribbons. We will be written up for doing that. What the heck. You pay $9.99 for a balloon and we can't curl the ribbon that takes a fraction of a second. Also the other day "big wigs" came into the store and never introduced themselves to me, my store manager never even brought them over to me to be introduced. When I spoke to my manager about this he said I should have introduced myself, all the while I was thinking HE should have done it himself. Anyway when asking why we don't get incentives he told me my incentive was a job there. So I asked what incentives the district manager gets and he said when sales are good gets gets his incentives. Well...I make the sales happen not the district manager. I was then told in a retail environment companies don't get incentives. I got to thinking about it even McDonalds gives incentives, a free meal while they are working. He then said that this is considered "my home" and I should have introduced myself to the "big wigs". I then said I don't feel at home (he thinks his poop don't stink, just as stuck up and uppedy as the "big wigs", it RETAIL for crying out loud, get over yourself). He was surprised and said maybe this is not the place for you. I said of course it isn't I can't stand working here but I don't have much choice. We basically agreed to disagree. I try to buy VERY little from there. They pride themselves of customer service, but how can they have that if they don't treat their employees right? | |
| Sylvia A. Colon | 2/7/12 |
Last Friday I had a most unpleasant experiences in my life at one store, FIRST TIME IN MY LIFE.At the store 2001 Osceola Parkway Kissimmee, FL 34741 (407) 569-0633, I went to buy some helium balloons only had 4 items in total merchandise. first a long line. second look when looked at my receipt, buti was like it wont match the cashier inmedialty told me to go to the ballon area, I went to the area to fill the balloons and I leave the store, when I went to pay something again to a friend of mine i told her that it wasnt the correct change, I called immediately to the store to speak with the manager, his name is Marvin Williams, the man, if you can call it that, really rude with me and makes tons of excuses and refused to close the line to count the money, I arrives to the store and in front of me, mr.Williams counted the bank/ money and was accurate according to him, the man did nothing for me, were $ 20. dollars difference on my change, few minutes later came another employee Michelle did not give me her last name took charge of the situacion and Mr. williams desapaired, and the young man who came at that time was the one at the register his name is Marquis wasnt even asked about the situation. the Lady "michelle" said they would called as closed that night, today is Tuesday2/7/2012 and no call, This is really unacceptable situacion, none there was helpful treated me like I was dishonest, dishonest are employees like that one cashier Marquis, the employee and manager Michelle does not care nothing I said and I was expected to give me my money back but that I would give anything, it was not their problem, in other words I was lying to them, the store has security cameras why he didnt take time to look at them... I was in despair with this insulting careless situacion,,, my question where's my money??? | |
| Alice | 2/5/12 |
| I'm a costumer from miami kendall (London Square) and I'm taking my busy time of day to write this because nothing and I mean nothing has pissed me off more than what I saw when I was shopping there. I saw a manager (and I know he's a manager because I've been there plenty of times and noticed) walking around on his phone while meantime there was a long line with only one or two cashiers open. Is the manager's job really that cool? So he can just walk around texting? I asked the cashier at the front what his name was and they told me his name is dwayne. I've been to the party city on 88th street and 137 and they are amazing! Super friendly and caring the manager there is named felix and natalie. Outstanding costumer service! | |
| Jeremy | 1/27/12 |
| THE HURST LOCATION IN TEXAS, STORE 699 HAS THE WORST STAFF OUT OF ALL THE PARTY CITY LOCATIONS I HAVE EVER SHOPPED AT. GENERAL MANAGER CHRISTOPHER GONZALEZ IS A PERVERTED PIG WHOM I WITNESSED MAKING SEXUAL GESTURES TOWARDS MY 15 YEAR OLD DAUGHTER, DO NOT TAKE YOUR CHILDREN HERE. PARTY CITY HURST, TEXAS 1323 WEST PIPELINE ROAD. YOU HAVE BEEN WARNED. OH AND ALSO, DITRICT MANAGER FOR THE DALLAS/FORT WORTH AREA PARTY CITY's, MIKE NIXON IS A YAHOO. DOES NOT CARE ABOUT CUSTOMER COMPLAINTS, IS APPARENTLY BUDDIES WITH ALL OF THE MANAGERS. ONE ASSISTANT MANAGER AT THE HURST STORE COLLEEN, TOLD ME THAT CALLING CORPORATE WAS A WASTE OF TIME BECAUSE MR. NIXON DOESNT SEE CUSTOMER COMPLAINTS AS WORTH HIS TIME, ALSO THAT HE PARTIES WITH THE GM CHRIS GONZALEZ. STAY AWAY FROM THIS TRASH BUCKET OF A COMPANY. | |
| Very Upset Mother | 1/20/12 |
| I placed an order online on Jan 11, 2012. My ship ID # was 2371851. Upon check out I was asked for my billing address which is a PO Box. Then I was asked to check a box if it was a PO Box which I then checked. At this point, there should have been something stating that Party City ships UPS and shipping may take longer to a PO box right there on that web page, but nothing stated these facts. When I was taken to the shipping page, it asked if I wanted to ship to my billing address or other address. Where I live we do not receive mail at our physical address, unless it is UPS or FedEx. Seeing that nowhere on the checkout form does it state it was being shipped UPS, I selected to ship to my billing address. At this point there was still nothing that said the order was being shipped UPS and that it would take longer. It said it would take 1-4 business days which was great at the time. The only reason I used Party City was for the fact that I would get my order in time. I placed my order and waited. I did receive an email stating my ship number and date it was shipped yet nowhere in the email did it state HOW it was shipped. When it had not arrived after 6 business days I called Party City on Friday, January 20, 2012. I was told after being shipped UPS it was then given over to USPS to deliver which takes longer and I would not have my package in time for my daughters 4th birthday party. The lady on the phone was very helpful and we were going to place the order again and have it shipped UPS overnight to an address in a city they deliver to on Saturdays. I was then told I have to pay an extra $35 to have this done. I asked to speak to the manager. I was transferred to Tim in Naperville, IL and when I explained how I felt I shouldn’t have to pay because I was not told on your checkout web page nor was it stated in the email I received letting me know it was shipped nor was I asked to enter a physical address due to the fact that it was being shipped UPS, the manager told me because I assumed how it was going to be shipped he can’t help me. He asked me “How did you think it was going to be shipped?” When I said I thought it was going to be shipped via US mail since the checkout webpage did not specify otherwise,he played on the fact that I made an “assumption” and said I should have called if I was confused. I stated I was not confused and why would I assume it was going to ship through any other company if it was not specified on the web page nor the shipping conformation email. He was relentless in his “assumption” argument and seeing that I am an adult and do not like playing childish games, I asked for a full refund. Page 1 First, I feel your website should be more specific and ask the customer for a physical address since you KNOW it will be shipped UPS and the customer does not know this information because it is not listed on the checkout web page at all. Second, my daughter has now been cheated out of an amazing 4th birthday party because of your manager, Tim in Naperville, IL and your company. I am sad and disgusted at this and I am shocked at the game the “manager” was trying to play with me. When speaking with Tim, he had a very arrogant tone with me and was extremely demeaning and rude. I have asked for a full refund due to the poor customer service by your employee and I feel you should make looking into this matter a high priority. In addition, I would like a full apology letter from the manager, Tim in Naperville, IL as well as to see the appropriate changes to the web site. This is absolutely disgusting and 100% unprofessional. I also want my order placed and shipped free of charge to my PO Box. I will not stop until something has been done about this. | |
| pissed off worker | 1/17/12 |
| dont ever work for them i worked for halloween city and they didnt pay me 200$ in my check this was in oct stil no money paid to me and now im also waiting for w-2.worst place i have ever worked they treat there employees as well as there customers like crap. | |
| Current Employee- Cooper | 11/28/11 |
| I have been working for Party City since October 2,2011 and I must admit it has been one of the worst experiences of my life. It is my first job and although it is perfect for my character and skills, my paychecks are constantly short the correct amount of money. My manager refused to give me a print out of my hours for the entire month of October,and whe i further pushed the matter he simply stated that I had begun work on an off week and that my pay would should look better the following pay period. It was much more on the next paycheck, due to the fact that I clocked more hours that week than the previous. My check did not appear to be offset. (whenn i say check i am referring to the paycard that we are REQUIRED* to use, hence I get no pay stubs.) However on the most current payperiod I received far less than what I had calculated according to the amount of hours I had worked. It was short about one weeks worth of pay. I once again contacted my manager and confronted him on the repetitiveness of its nature. He immediately retrieved my total hours for the month and proceeded to inform me that they had only "miscalculated" my hours by 3 hours. After the first incident in October I began to save my reciepts from when i clock in and out. Some of the receipts have faded ink, but most of them are in order on the exact hours and seconds I worked . My calculated hours from my personal receipts do not proplery coincide with the due financial statement in which Party City contains on their records. I already get paid minimum wage, which is bad enough. But to postpone pay, give sudden double shifts, and to hand out a financially incorrect paycheck in accordance? That is totally unacceptable. I question the validity of my managers accounting capability and believe that he is intentionally violating my total amount of hours worked. Party city employee, Royal Palm Beach, Florida 33414 State Road 7 | |
| Earlene | 11/13/11 |
| I recently purchased a fog machine for my sons 4th bday party on october 29th your I purchased the fog machine on 10/21 I didnt see the need to check if the machine was in working condition since it was a brand new machine. On the day of the party the machine didnt function what so ever we followed the instructions and nothing!! I went to the store where I had purchased it to get a refund and to my surprise a refund was out of the question because a fog machine is considered halloween merchandise so I was forced to either get another machine or get a whole bunch of halloween crap I didnt need!! From now on I will not buy ANYTHING from Party City I am beyond disappointed with your store policy!! | |
| UnHappy Customer | 11/3/11 |
| I go to your store pretty often, and one store in particular (5522 Leesburg Pike Bailey's Crossroads, Falls Church, VA 22041) I've noticed has the most disgustingly lazy and rude employees I've ever had to interact with and not just sometimes, but every single time I've gone there. This last time just did it for me, because normally I go alone to shop for my children's birthday parties, but for Halloween I had them come along with me to pick out their costumes; that will NEVER happen again. The employees just slouch around talking to each other like it's some sort of social gathering for them and when asked for help I've had them roll their eyes at me and just show a total LACK of customers service skills or any kind of basic social skills for that matter. Rude just doesn't even describe their attitude, nor does lazy... they are way worse than that, and like I said it's EVERY single time I go to the store. The management must be absolutely horrible to have employees that act the way they do. I feel extremely uncomfortable in the store because of this and I've never, EVER had that kind of a feeling going into a store, especially not a store revolving around children and such. The fact they get paid disturbs me. Someone should step up and get a new batch of employees or send them to a customers service seminar or something. Totally unacceptable. | |
| pyt17587 | 11/4/11 |
| Party City has a "no returns" policy on wigs, which I can appreciate EXCEPT that they do not send you the wigs that they advertise. I ordered two neat, shoulder length brown wig and beard sets for "Bible" character costumes. However, what I received were super long, scraggly, disheveled wigs and beards that reached the middle of the chest. When I tried one on, it looked so wild that it reminded us of Bigfoot. We laughed about it, not realizing we'd been duped. I took it to the store to make the return. They informed me that effective 10/25 they no longer accept them in the store, and they weren't so professional about how they said it. After multiple phone conversations and emails with customer service, including emailing them a side-by-side photo of what I ordered versus what I got, they were still unwilling to accept responsibility. Either the wrong item was sent, or they are using false advertising to get rid of products that don't sell. Either way, I'm so done with them. | |
| Anoynomous | 11/4/11 |
| Im complaining about a store manager in jersey city, nj veasna cox STORE #406... "Vee" She is VERY RUDE.. SHE DOES NOTHING ALLLL DAY BUT STAND AROUND AND ORDER PEOPLE AROUND, SHE KNOWS NOTHING ABOUT THE STORE, SHE KNOWS NOTHING ABOUT THE LOCATIONS IN THE STORES, SHE TAKES TWO DAYS TO FINISH A SCHEDULE.... SHE NEEDS TO BE PUT SOMEWHERE WITH SOMEONE WHO KNOWS WHAT THEY ARE DOING BECAUSE SHE SUCKS AS A STORE MANAGER. SHE HAS ABSOLUTELY NO CUSTOMER SERVICE SKILLS AT ALLLL.... SHE DOESN'T SPEAK TO HER EMPLOYEES, NOR HER CUSTOMERS, SHE DIRECTS THEM TO SOMEONE ELSE, AND IGNORE HER EMPLOYEES WHEN GREETING HER. SHE TAKES BREAKS OUT OF UR TIME CLOCK WHEN U DIDNT TAKE A BREAK THAT DAY. SHE SCHEDULES PEOPLE TO WORK AND THEN CHANGE THE SCHEDULE AND DOESNT INFORM ANY OF HER EMPLOYEES. THE STORE IS VERY UNORGANIZED, SHE SUCKS AND NEEDS TO BE PUT SOMEWHERE ELSE OTHER THEN BEING A STORE MANAGER.. MAYBE SHE NEEDS TO GO BACK TO NORTH BERGEN BECAUSE SHES A HORRIBLE MANAGER AT PARTY CITY IN JERSEY CITY, NJ 07306. STORE #406 | |
| PHALL | 11/2/11 |
| I placed two different orders online going to two different places. One was billed to my company because it was for one of our satellite offices. The second was a personal package. I had selected next day air for both. The office order went to the wrong zipcode but then finally got shipped to where it was supposed to go 3 days later. The personal order which is still in dispute was supposed to come to me at my home address. The order confirmation clearly shows the bill to and ship to address of my home. The shipping confirmation had my corporate card as the bill to and ship to address. They never took ownership of the mistake and expect me to return the package (and pay for the return) before I can get a credit. It was needed by Saturday because of a yearly Kids party I do for Halloween forcing me to go and buy whatever I could find at various stores. They still want me to return a package I never received...the corporate office is 254 miles from where I work - been there twice in the 3 years I've worked for the company. It shouldn't matter that the wrong address is a place I'm aware of, it was the wrong address and I never had the package in my possession. If it was sent to the McDonalds down the street am I supposed to get them to return it for me???? I still haven't been credited and the charge was over $70 | |
| Brandy | 10/31/11 |
| East Stroudsburg store has rude employees! Manager didn't even have the decency to come speak with me and told the cashier to tell me I am outta luck! Very rude will never shop there again! | |
| Keesha | 10/31/11 |
| I was in the Party City located in Berwyn, IL on Cermak & Harlem. I was trying to purchase a Halloween costume for my niece and we stood in line for an hour, and when we finally made it to the front of the line the sales associate ask for the number of the costume, so I gave her three different customer number and she replied, we are out of stock, so I ask her to speak with the manager, so I can ask him to put up a sign on all the costumes that are out of stock, so the manager came over and his name was Rueben who was very rude with a nasty demeanor and does not know how to treat customers. He told me that no he cannot place a sign up, so I ask him, if I can go pick out another costume and come back and give him the number, and he stated no, you will have to stand in line again, so I ask him for the corporate number and he gave me the wrong number. I call the store back the next day, and I finally spoke with store manager Steve who apologizes for Rueben behavior. It will be a long time before I go back to that particular location. I think Rueben needs to attend some customer service training class. | |
| Susan | 10/28/11 |
| Party City is a scam. This corporation is a prostitution of the business model. DO NOT BUY ANYTHING FROM THESE PEOPLE!THEY TREAT THEIR EMPLOYEES LIKE THE EGYPTIANS TREATED THE JEWS, AND THEN NEVER PAY THEM! | |
| Cristina | 10/27/11 |
| Will never shop at Party City again. The manager, Lloyd Breslin, of the location in Yonkers New york on Central Avenue is very rude and nasty. I don't know how he became a manager but I will do everything in my power to have him fired for the nasty way he treated me and my mother. I have contacted the corporate office and will do so daily until something is done. I will also no longer purchase from this store and will tell everyone on know about my experience. There are millions without jobs and then people like this have management positions when they hang up on customers! | |
| Arizona | 10/27/11 |
| This is email is in regards to an employee at Party City location: 9620 e. 22nd st. Tucson, AZ 85748 (520)290-9195 "My family was recently in your store, and was unable to find the product we were looking for. When checking out, a cashier asks "Did you find everything you were looking for ?" I replied, " Yes but if you had an Angry Birds Costume it would be perfect, i was told by the costume wall associate No Angry Bird Costumes were shipped to Tucson." The cashier replied, "I'm not sure why she would tell you that, i know i sold some earlier this week." Long story short, Your cashier went out of her way to double check in the back, and proceeded to call all four other stores in the tucson area, looking for an Angry Birds Costume.."DURING YOUR VERY BUSY HALLOWEEN SEASON" we were very impressed with the service and time she took with the situation. The cashiers name was Samantha, and i definitely think a person that takes that much time on helping anyone, deserves the same along with a thankyou and recognition from the Managers, G.Manager, corporate, ect.... I WOULD RECOMMEND PARTY CITY TO ANY AND EVERYONE WITH EMPLOYEES LIKE SAMANTHA.. Thanyou and THANKYOU SAMANTHA! | |
| | 10/26/11 |
| To whom it may concern I was very dissapointed in the lack of customer service that was provided to me in the store at mays landing NJ location. I had spend over $300 on printing invitation cards which the associate had made a few errors and couldnt help me at all, keep in mind this wasnt just a party invite it was an engagement event. Lastly unprofessionally the associate was texting on the floor which I know her mind was else where otherwise these errors wouldnt of occured. I will never shop there again. | |
| Vishal | 10/23/11 |
| Melinda, Why were you even on the phone for 10 minutes? It's only $1, not a big deal | |
| Cynthia Ivy | 10/24/11 |
| I started work in the store in El Paso on Joe Battle Blvd last month. I only lasted a week before I realized the job wasn't for me. I just didn't like the way some of the people treated the customers plus I do not know any spanish & that is what is mainly spoken here. Anyways it has been a month & I still have not recieved a paycheck for teh week I was there. Who do I call about this? | |
| Jessica McPike | 10/21/11 |
| i got my costume in a timely manner, but it was missing one of the main pieces to it and cannot get through to ANYONE to send me the missing pieces i paid for. | |
| Curtis Hutchison | 10/20/11 |
| I am writing this for my daughter who was let go because of her speech disability. The manager DAN at the Party City in: SOUTHLANDS MALL 23901 East Orchard Rd Aurora, CO 80016 Store #3206 This "Man" was very rude to myself and has had problems with her because of her speech difficulty. I hope everyone will take this to light and stop shopping there. I am filing a complaint with the Colorado Division of Labor also. Dan, you can't fire someone just because you have a problem with the way someone speaks, And doesn't get along with your squeeze. | |
| Nicole | 10/17/11 |
| If own a childrens party planning business and went too the Party City store in Tigard, Oregon.I am planning a party for a a little girl.There was no merchandise on the shelves.Every time in i go in its the same.To be fair there was Halloween but whym is it called party city if you offer one theme.I plan alot of parties i wont go again and waste my time? | |
| Meygan | 10/17/11 |
| ARgggg!!!I am soooooo angry!!I bought two super adorable costumes from the clearence bins in Party City.And today I put them on and both zippers are broken!!And I need one of the costumes tomorrow!!Could you try to get better service or double,make that triple check how the costumes look before you sell them on clearence!!Even though its clearence Party City needs to have ALL of their customers satisfied!!!! | |
| Former Employee | 10/12/11 |
| Horrible company. I would never go back. To anyone who is reading this, PartyCity in the woodlands may look nice, but don't be fooled. Behind closed doors there is a lot of manipulation and mistreatment to the customers and employees alike. | |
| VERY ANGRY MOTHER | 10/12/11 |
| Dear Party City Corporation: Today I visited the party city located on Fairmont in Pasadena, TX and cannot believe the poor customer service that I had received. I had taken my children to purchase their Halloween costumes and the employee who assisted us was very unprofessional and rude. She was making very nasty faces and gave my children and I attitude the entire time, acting as though she did not know what the number of the costume we had requested nor the size of the costume. The employee's name was Brecca, which was also being VERY rude and unprofessional towards party city's customers by telling them to " move, move out of my way". She was also acting very impatient by sighing and muttering under her voice. After complaining to the manager about the incident, the manager refused to release any complaint information to corporate. She refused to give me a number or even a mailing address to report the incident. I am very displeased with the customer service I received today and would recommend that you really take the time to know exactly who you are hiring to represent your store, even if it is temporary! | |
| Maria Williams | 10/10/11 |
| My name is Maria and I was in your store in Riverside CA on Canyon Springs Pkwy Wednesday Octber5,2011. I was waiting in line at the fitting rooms to try on my costume when I heard yelling behind the curtain. I felt bad for the girl working the fitting rooms because of the very loud yelling that was coming from the girl in the back room. She was being very loud and very disrespectful to the person that she was yelling at. All of the other customers behind me could hear her also. I proceeded to go to the front registers to pay for my costume and she was at the registers being very loud and talking about how she was in charge in front of the other cashiers and the customers and she didn't seem to care about how loud she was being. She was being very disrespectful and unprofessional. I believe that her name is Julia. Apparently this Julia thinks that she is the store manager....someone needs to remind what her position is in that store or better yet remove her. She was very loud, rude, disrespectful and entirely out of control when she was in the back room yelling at whom I'm assuming was the manager and continuing this kind of behavior at the registers made her look even worse. This was the first time that I had been in that store and I'm pretty sure that Party City looks the way it does due to the direction of the store manager....so I'm pretty sure he knows what he is doing and I feel bad for him that he has someone like that being insubordinate to the manager. WHO does she think she is?? I think that she said the name Manny or Danny...she was talking so fast that I wasn't sure of the name. The store looked awesome for halloween and everyone else eas great with the exception of her. I also filed this same complaint at the website for partycity.com where it said "contact us". | |
| Luisa Correa | 8/14/11 |
| I was in the third ave chula vista,CA location today. I went in to buy a big balloon for my daughters birthday. The associate Sandra was extremely rude including the manager on duty. It all started when I asked her a question and she told me to read the sign instead of simply answering my question. After I had paid for my item, I noticed the balloon clearly needed more helium. She refused to do it, and started raising her voice. She said if she added more helium it was my responsibilty and she was not going to give me another one or my money back. She was laughing with her co-workers most of the time. I told them after the way they treated me I didnt want anything. They said it was impossible to fix the situation, ans that the only solution was to keep it as is. I didnt settle, when I asked for the corporate number they decided to give me store credit. They said it could only be used at that location. I am still not happy. Its not fair that employees like that should get away with that. I too work in customer service and know how a customer should be treated. | |
| NOT HAPPY - THE WORST CUSTOMER SERVICE EVER | 8/16/11 |
| August 16, 2011 Party city has the WORST customer service EVER……. MOTO: Shop online – Party city is a waste of time…… I called the corporate office of Party City to get an issue resolved regarding a return I tried to make in the Orange Ct store last week and I still have not received a response. On my visit to your store on Sunday August 8, 2011 I proceeded to return items unopened and not used after a party I threw for my son. My issue came about when the young lady (acting manager) sorry didn’t get her name, stated that I had to receive a store credit for my purchases because I paid with both store credit and visa. I said why, my receipt clearly shows I paid with visa, why wouldn’t I be able to get my refund on my visa, her response was that it was store policy, so I said where is that stated? She said it’s not, that how I was trained. With shock on my face, I said that ridiculous; let me have your corporate number to get this issue rectified. Who would have thought the corporate office would be a waste of time. On Monday August 9th, I’ve called the corporate number 973 453 8600 and left numerous message for assistance and receive no response. On Tuesday August 10, 2011 about 12 noon I received a call from Sherry, who listened to my complain, took my information and stated that I would hear from someone within 48 hrs; it will only take longer if staff was on vacation, I said okay, that fine I'll wait, just remember my receipt is valid threw August 21st. She said don’t worry someone will call you. Well it’s been week, and I have yet to hear from anyone at the corporate office, so today August 16, 2011 I tried calling that trusty corporate office again and again I got nothing but answering machines for the receptionist and customer service WT (BLEEP). Frustrated and very annoyed, I can’t believe what poor customers service that has been displayed by this company. I then took a chance and called the Store # 591 – 292 Boston Post Road, Orange Ct directly to speak with a manager, regarding my issue. I spoke with the manager Victor, who stated that he was sorry for the inconvenience and he would take care of this situation for me. Thank you Thank you Victor. I am so grateful and please that my issue was going to be handled, but it’s really very dishearten that I had to deal with such nonsense from the store staff and the lack of customer service from the corporate office. Thank goodness for online shopping, cause I will no longer be shopping at Party City. MOTO: Shop online – Party city is a waste of time…… | |
| Unhappy Customer | 8/17/11 |
| I haven't even received my order yet and I'm already upset. First, they charged me for shipping even though the promotion stated FREE shipping. Second, no response as yet from the email I sent to their customer service. Last, but not least, I just discovered I have two charges on my credit card .... one for the order amount and another for a totally different amount. I just hope the order arrives on time as it is for my daughter's baby shower. I will NEVER order online from this company again. | |
| Vanessa Malek | 9/1/11 |
| This company has absolutely the WORST customer service both in the store AND online! For my sons 3rd birthday, he wanted to do a Mickey Mouse party. Ok, no problem Party City it is. Well I get there the store has nothing but the bare minimum, there's no associates to ask for help because they're all too damn busy talking, texting and doing everything but their job. I go online, order my items only to find out that even with my 20% off coupon my order is STILL 3 times as much needed for the $2.99 shipping but I can only use 1 promo code! Whats the point of having a 20% off coupon if the shipping completely negates it? On top of that, the ultimate party pack that I needed is no longer available & now I have to purchase everything separately. So I called customer service, I spoke to Anne first and explained the whole situation. While I understand the system only allows for one coupon at a time, I don't think its fair to rip off people with extremely gross shipping fees just because your online products are not carried in stores! Anne said she would MANUALLY adjust the shipping to 2.99 credit my card $11.96 for the shipping fee as a one time courtesy from Party City. I said "great! Thanks for your help!" and called her back when I placed my order. She didn't pick up the phone, or return my phone call and left me sitting by my phone for FOUR hours. When I finally did get a hold of her, she said "oh well now we have to wait until the order ships". Great, I called again when my order had shipped so she could manually enter the shipping and she still did not pick up the phone. I called her yesterday and left two voicemails and she STILL did not return my calls. I finally get a hold of customer service today and she refused to come to the phone and told her coworker to tell me she wouldn't do it and to go elsewhere. I also spoke to Peter a manager and Nicole a customer service rep who were both incredibly obnoxious, unhelpful, rude & cut me off mid sentence to tell me "oh well too bad!" Well too bad for PC, but this customer is returning my entire order & taking my money elsewhere! Walmart has the same exact products at a LESSER fee AND does free site to store shipping! I'm not asking for FREE shipping, I'm asking for reasonable shipping. Is it my fault that your store near me doesn't carry anything? No. Or that your company refuses to do site to store shipping like Walmart? No. But as punishment for your store not carrying what I need, I have to pay $15 in shipping fees? Even when my order is 3 times as much necessary for the $2.99 shipping??? Thats insane! And to be spoken to with that amount of disrespect and horrible customer service......is that what I should expect from Party City? | |
| L.H. Plymouth Meeting PA | 7/7/11 |
| I visited the Plymouth Meeting, PA location this morning only to be greated at the check out counter by an extremely miserable sales clerk who barked "PAY OVER THERE" I waited why she emptied some balloons out of a box then proceed to ring up my purchase. I handed her my cash and she gave me my change all the while just starring me me down as she wanted to say something but is was not surely and "THANK YOU" as one would expect from a sales clerk. I left knowing that I would take the time to call the store manager but after reading all the comments listed, I decided it would not help. Look at these comments.. If corporate doesn't care about the stores then why would the store manager and forget even thinking about the minimun wage clerk...they could care less if you come back again. Less work for them. | |
| Tina | 8/4/11 |
| I used to work for this company..this is very sad to see all the horrible comments. However I believe they did a lot better before Party City took over :( | |
| maria hart | 6/12/11 |
| Just wandering after leaving a 2 week notice with party city after 3 and a half year of dedicated service. Am I entitled to get my last vacation paid out to me? Thanks. Here's my email. Meharto16@gmail.com | |
| DR. REESE | 5/17/11 |
| I have been a customer with Party City for 13 years now and there are thing's that goes on in Party city that make's me want to take my business else where. I been shopping at the Party City on 14th st and White plain rd and those two are way different from each other. I know most of everybody at both Party City but the Party City in the Bronx's on White Plain RD the Manger's there are very disrespectful and very inappropriate and I beleive the manger's there are New to this location. I believe one of the mangers name is Juan and The other manger name I am unsure of but what I do know is that they do not know how to speak to their employee there and that is very unfair. The Party City at White Plain rd need new manger and there are still employee's there that should have been manger's already cause they have been there the longest. I hope that the right person read's this comment and make some changes to that location and hire the right person for the manger's position. Due that I spent money at all the Party City I feel I have the right to speak up and I am a taxs payee. THANK YOU DR.REESE | |
| Juaquin.Almanza | 5/11/11 |
| Your stores are great and i give yall a five.BUT! Corp has to check into the store hours on the website for the store at E Ellsworth Ave 14160 Aurora Co on the webpage the hours are different from the ones posted on the door why is that. It's kinda frustrating to get to a store and come to find out they are not open when the website advertise the time they should be open. Thanks, Juaquin Almanza | |
| juaquin.almanza@yahoo.com | 5/11/11 |
| Again is all your stores open at 9:30 Corp check into your website and stop False advertising i came Aroura because it was closer to my house and it opens at 9:30 NOT 8 also i check in at oher stores here in Aurora and what do you Know They are open at 9:30 AS WELL! | |
| ex employee | 4/11/11 |
| i worked at the party city in rivergate nash tn it is the worse place to work also considering the managers are very rude to the employees my check was short 80 dollars 2 times they never paid me they kept saying theyll look into it think twice before you shop there | |
| star | 4/12/11 |
| I cannot believe the experience I had at the party city in valencia, California on saturday. Horrible rude and unprofessional customer service. I purchases NFL balloons online (had to pay for shipping). I was told I inflation was free. I get to the store. I had to wait forever. Only one person on the floor. Manager CHARGED ME FOR INFLATION. She ripped one of my NFL BALLOONS. I was very angry because I had exactly the amount I needed. She NEVER apologized and I asked her to curl the string of my balloons...she said they do not do that at the store but she has some scissors I could use...I have never had such a HORRIBLE experience at any store before.. | |
| Frustrated in Omaha | 4/18/11 |
| I ordered a Grad Celebration Mega Party Kit online for my son's high school graduation. I received it in good time, opened the box, examined the merchandise, but did not count out each item. In a party kit for 50, there were only 20 invitations (instead of the 50 promised). Tehy sent 9 oz. paper cups instead of the 12 oz plastic cups advertised. No one will answer my email, and I have no choice at this late date but to go purchase additional invitations and supplies elsewhere. I understand that mistakes happen, but there's no excuse for not responding to customer inquiries and trying to make the situation right. I WILL NOT order from you again! | |
| patty | 4/8/11 |
| Ice been working at party city for 3 years and just noticed I have a 401k retirement plan when I have never signed up for one. Wanted to know how to remove it before it continues to take money that I didn't agree for. | |
| Jenny | 3/31/11 |
| Party City treats there employees like dirt. I worked there for years, it's like your not people your just there to make sure they get every dime they can get there hands on. They dont pay you enough for all the work they expect of you. They are constently cutting hour and making rules like the manager throwing ribbon at you and telling you "trim your ribbon." and then tells you to clean it up. Worse company to work for. | |
| Cheryl | 3/17/11 |
| I was at the Virginia Beach Princess Anne store on Monday, March 14 at approx 7 pm. We were ordering balloons for a birthday. They need to have some training in customer service. They had the worst attitudes for a "party" store that I have ever ever seen--with the exception of the man working there that same time. | |
| A very upset and concerned ex worker and customer! | 3/19/11 |
| needs new management desperately! in bradenton fl party city! " new store" rude and unconciderit of employees feelings and concerns, hot heads for sure. especially seasonal workers!... they do them wrong, use use use,!!!!!! | |
| concerned parent! | 3/19/11 |
| I was shopping at the bradenton fl party city with my son and witnessed the management treating one of there employees unfairly! after they made a simple mistake of ringing something up twice. I told them it wasnt a big deal as long as it was corrected mistakes happen. But they continued to make a scene over the employee. dealing with it the wrong way! the cashier that this happened to began to tear up apologizing for her mistake, but this didnt make them any leniant towards the employee. I believe this store needs some new managers if they cant deal with there employees appropriately! wont be coming back to this store. | |
| SKD | 3/7/11 |
| My daughter worked for Party City and without going into detail she quit after a few months due to very poor management. Party City only pays their employees via a VISA debit card. Took her FOREVER to ger her first pay! They kept saying they turned in her paperwork but I'm not sure where it was for those weeks she didn't get paid. Further more, after she quit, she still had over $50 on her debit card. She attempted to use the card, but a freeze was put on it!! They are now insisting she fax (not mail) a copy of her social security card and drivers license! She already provided that to Party City when she started! It is now March 7, 2011 and after repeatily faxing and calling ADP TotalPay Card, they refuse to close her account out and mail her the remaining balance due to insisting that they have not received her letter. We faxed from three different fax machines several times since December 2010!! I'm not sure what is going on, but I would NEVER recommmend working at Party City or having ANYTHING to do with ADP TotalPay!!! | |
| Justin Lusk | 3/7/11 |
| I was an employee at party city in the WI area. After I was let go it took them 3 months to process my cobra paperwork. I had a DMO and they sent in PPO paperwork. How hard is it to pay attention? Now my plan is messed up until the BBB or my cobra provider get the Party City HR Dept to correct this issue! Does anyone work in the HR any more? I dont get a return call and no one is ever there to pick up! Is the company going in a downward spiral or is it just this Dept? I hope we can get this issue resolved quick! | |
| Ms. A | 3/3/11 |
| I am 52 permantly disabled, crippled customer of Party City store at 3177 Lebanon Rd, Hermitage TN 3/3/11 and experienced the worst thing that has EVER happen to me. I have shopped there every since they opened and spent $100s of dollars with them. Today I went in to buy a case of sterno and look for some sweet 16 party merchandise. The metal case of sterno and other items were in the bottom of the cart and I placed a breakable yankee candle on top of my open purse along with some small items that would have slipped through the slots of the cart. I approach a young male worker and ask where the sixteen birthday cards were I had went up and down the card isle and could not find any. He came over looked to my cart and said oh they are all mixed in, much to my dismay he then told the mgr he had seen me place the candle in my purse and instanly I was acused of shop lifting. No keep in mind I have no legal problems no priors, no record I am old and disabled and have my right side, hand and elbow crippled. A young girl came over took the candle told me the boy had seen me place the candle in my purse, how stupid with all the other stuff in the basket and I was fixing to check out. She grabbed my purse, my arm and I told her she could look in the purse, but to let go of me she was hurting me please please I begged, I could not break away from her. Since I a crippled it is not like I was going to run off or had anything to hide. She hollowed for some name and two or three other girls came running over and all of them began to jump on me hurting and binding my bad arm, hand, and elbow which I can not bend and all is swollen red and finger nail scratched now. They used excessive force I would even say I was asaulted. The policeman came and we spoke. He and they discussed a previous case the prior week and seem to know each other. I was appauled at their rudeness and when they calculated the dollar amount the must have placed or fell in my purse it was $86.98 as opposed to the main cart which was no where around my purse being more than that. As I was on my way upfront to pay for everything when they literally jumped me. They were like a feeding frenzy. Now I will have my day in court, but they will also for hurting me and falsly accusing me and I am not so sure that I may file assault and excessive force. Even if I were a shop lifter, I would hate to think in this day and time at Party City they dont let the police handle things they become judge jury and hangman and would be willing to physicall hurt a disabled person or any person over $80 something dollars. These teenagers are just angry abusive children, and this corporation should not reward behavior such as this and realize it might cost them more than $86.00 once my attorneys are done. I am proud to see young people working but this company needs a strict policy on suspected shop lifting and it should not be that a gang of teenages try and attack and physically injure their suspects. I was set up and I will have my day in court over 86.00. I will now call corporate office to get their response if they really intend to pursue this. | |
| Must not need the business | 2/23/11 |
| We had shopped online to figure out what we wanted to get for our son's birthday party, but since we have a store right here in Mankato, figured we would just pick it up there. We were running late and got to the store 5 minutes before closing. The manager seen us park and start walking across the parking lot and literally hustled over to lock the doors. 2 cashiers saw our disappointment and said something to her a smiled. I guess a closing time is only for those already in the store. You need to be there a little sooner to actually get in the doors. Since we knew already what we wanted, we would have been out in 5 minutes anyway. Now we leave messages with customer service and no response or call back. I guess this company just doesn't need our business or care. | |
| Caroline | 2/14/11 |
| I SHOP AT PARTY CITY QUITE FREQUENTLY HERE IN MCALLEN TEXAS, BUT HAVE MADE MY LAST PURCHASE AT THIS STORE. I WAS THE ONLY PERSON WAITING, NO ONE AT THE COUNTER, AND I WAITED. FINALLY THE PUNK GANG BANGER FINALLY SAID SOMETHING IN SPANISH, I SAID WHAT AND SHE REPEATED IN SPANISH AGAIN. THIS WENT ON UNTIL I FINALLY ASKED HER IF SHE SPOKE ENGLISH, THEN SHE ASKED ME IF SHE COULD HELP ME. FIRST I WAS NOT WAITED ON THEN I WAS RACIALLY HARRASED. OH AND HER NAME IS AMERICA. | |
| Disgusted Gina in the Bronx (NY) | 2/16/11 |
| After going to the local Party City store (White Plains Rd, Bx, NY)and being promised if I give my email address and spend a certain amount of money that day, that they would email me a 10% off coupon for future purchases. Well after doing such, I have not received a thing from them. Also, during the Halloween season, they advertised both in the store and online that if you spent a certain amount of money, you would receive a photo album. I submitted all the information and the receipt information online, and to date I have not received anything. I have called and left numerous messages to the Party City Headquarters office located in New Jersey, and to date, I have never heard back form them!!!...They truly have poor customer service skills in their stores and in their headquarters!!!..... | |
| Sara - mother of 3 little ones | 2/10/11 |
| Very rude service. I just wanted to ask a simple question and instead I got an annoyed sigh and a quick, unhelpful, rude response. Needless to say...Party City will be losing a lot of businesses not only from me, but word-of-mouth spreads very quickly and I DONT have anything nice to say. (Plus with social media nowadays think how easy and quick it is to tell 1,000+ of your 'friend' on facebook, myspace, twitter, etc. about a bad customer service experiance...yikes). | |
| | 2/4/11 |
| I think that Party city needs to take a better look on how they deal with employees who work for them! I worked for them for a minumim of 3 mths and was told 2 minutes before my shift ended that I was being let go! before Christmas. then they had the nerves to ask me if i would stay later for them, uhhh NO!!!! are you kidding me?...wow anyways this one is located on 845 cortez rd west plz E, in Bradenton FL was hired for seasonal but again still the wrong way to let someone go on the other hand the manager was there all day during my shift except for the last few hrs and didnt say a word about it to me! It was put on the Assistant manager to tell me and was still handled the wrong way! Starting to feel Job places all over are thinking of employees as a number and nothing more! They think well there is plenty more around. I was a very hard worker and was called in most frequently, this is why I felt used. | |
| Dave Sanders | 2/5/11 |
| Party City in Merrillville Indiana is a bad store. We tried three times to shop there in 6 months. Every time the help was rude. The last time we asked to see the manger and he was rude too. This corporation needs to take a serious look at this store. We wont be back to this store ever again. | |
| Ana C. | 2/8/11 |
| worst customer service at the store in the plant in van nuys. i was approached by a young female employee who told me not to touch anythng because i wasnt going to buy it... first of all i felt exstremely embarrest how can this lady assume i have no money to buy stuff from them and second of all thats the worst customer service ever. they are very racist and make you feel unwelcomed. worst of all i asked to speak to her manager and he was no help at all. he simply said they tell everyone not to touch anything ..? i find that hard to believe. i was dissapointed by the way they handle the situation i dropped the iteams and left and hope never to step into their stores again. | |
| freedom | 1/31/11 |
| Party City Lakeland FL ...the worst place I have ever entered RUDE and know nothing I am not sure why any of them still have their jobs...from the manager to the employees...BAD< BAD < BAD...I will never step foot in one of your stores | |
| no longer employed | 1/23/11 |
| you would think that after working for 9 years at party city at full time your job would be safe. but you get a new manager and she has the balls to frame a co manager to get him fired .then she cuts your days from 6 to one how in the hell are you to care for your family in a company where managers can cut your hours like this overnight and get away with it | |
| mariie bonoan | 12/18/10 |
| I am a current employee of party city forest avenue , staten island.i have been trying to send an e mail to the dm of the store.i have issues regarding one of the asst . manager in that store.work ethics is the issue here. Since im started working there about a year ago,this asst manager had arguements with customers , so many complaints from employees.But what i don't understand how she gets away with. I guess nobody had really foloowing up on that issues or maybe it was not reported.I enjoy working at party city , but i think i desrve to be treated like a human being.There were so many incidents where she would come to work in a bad mood and just be rude to me. For example, I would ask her a question and she would just answer me in a nasty way as if i was really stupid.There are a lot of customers that will come up to me and say "that lady seemed not to like her job ".Recent incident , last fri. a customer came up to me and one of the co employee .She wanted to talk to the manager .Then after she talked to the manager ,she was telling us what happened to her the day she visited party city,She gave a description of the "manager duty " in charge that day . from the description , WE GOt it . It was HER , the nasty, rude and no work ethics asst manager.A lot ahppened that day ,she was in that mood again.And guess what. She had no one to pick on except me."SHE SENT ME HOME" !Because i asked her not to be rude. I was ringing..i called for help in the front. she came up. on the line i had this customer who remembered me from the other store i used to work for.she had a full cart of stuff. so while ringing of course she was talking to me. when i was done ringing her up, she was trying to leave the counter so i can take the next customer | |
| marie bonoan | 12/19/10 |
| 2nd part :the that asst mngr. just told me in a nasty way again. "JUST RING ""stop talking.but the customer was still gathering her stuff from the counter .So i finally told her :pls. do not be so rude. , then she started Yelling at me .. JUST RING ! i was so embarrased of how she reacted. yelled again "GO HOME and clock out " !really embarassed....so i left the every employe front , looked for the manager . she was in the office . i was shaking while i was telling her that i just got sent home.i explained to her what happened.So she asked me to gome bec. i was upset.Then i saw the customer outside and she went inside and apologized to the asst mangr and told her it was her fault.Iam asking the dm of this store to help re solve this matter .i want to be treated fairly and not lose my job. I want this treatments of just being she is that mood. WE , employees of the store are human beings too.She needs to take some classes regarding work ethics.I hope this letter would give a lesson to all management staff ,working together with respect and customer service has to be 101 %.If you are going to be in that MOOD , just stay home and we, employees of party city desrves respect too.Thank you. | |
| MYRA B. | 12/2/10 |
| I HAD THE UNFORTUNATE PLEASURE OF SHOPPING AT YOUR MACON, GEORGIA "PARTY CITY" STORE ON PRESIDENTIAL PARKWAY. I FOUND THE STORE MANAGER BRIAN TO BE RUDE AND IMPATIENT WITH HIS CUSTOMERS. HE LOOKED ANNOYED, TOO BUSY TO INTERACT WITH CUSTOMERS. HE WAS MORE INTERESTED IN TALKING ON HIS WALKIE TALKIE THAN ANSWERING MY QUESTION. I HAVE BEEN SHOPPING AT PARTY CITY FOR AT LEAST 6 YEARS. ALL OF THE PERSONAL PERFESSIONALISM IS GONE. PLEASE LOOK INTO THIS OR DIRECT ME TO ANOTHER STORE, OR I'LL HAVE TO SHOP ELSEWHERE. | |
| MYRA B | 12/2/10 |
| AFTER READING ALL THE NEGATIVE RESPONSES ABOUT YOUR STORE............I AM DONE! IT'S NOT THAT SERIOUS! YOU DON'T EVEN TREAT YOUR EMPLOYEES RIGHT, BY PAYING THEM! SO WHAT DO WE, THE CONSUMER THINK YOUR TREATMENT TO US WILL BE! MAYBE THAT'S WHY WALMART IS BIGGER! MAYBE THEY WILL CUT DEEPLY INTO YOUR BUSINESS! THERE IS A NEGATIVE WEBSITE ON FACEBOOK ABOUT YOU! | |
| Mary Webb | 11/30/10 |
| Attention to all the Party City Employees who have NOT BEEN PAID YOUR MONEY for working there. Go to the Department of Labor and get all the information that you need to get all the money that you worked for. This is not right and you are owed your money. Take them to court and sue them. Trust me is works. And they will see that you mean business. Why BECAUSE I DID!!!!!!!!!!! | |
| Tuesdee | 11/24/10 |
| I was promoted to general manager in the middle of october at one of our new halloween city stores. Mind have you i picked up quite a mess of a store,...the pay was really good but the retail aspect sucked butt. It took forever to get my paperwork processed and get me paid acurately. I have not been paid past the 29th of october when i worked through the 12th of november...mind have you i am a salary worker. My assistant and I both punched in our hours over the partycity retail.net every week right up until we had to pack the I.T. stuff up. However upon talking to corporate they say that it is not a payroll issue but human resource issue. I am resorting now to filing thru labor and industries because the corporate staff is rather rude and unpromising. So as far as them inviting me back next year it wont happen. They owe me around 1800.00 dollars............... | |
| party city employee | 11/26/10 |
| hi my name is dennis i work for a party city store and have not gotten paid i have bills and children and they are giving me no info on when just that the store manager called corporate this is bs and i am calling the labor board | |
| Kingstone NY Party CIty Manager John | 11/26/10 |
| Well I worked in the store when it was Halloween City and then worked 60 hours weeks through the transition into Party CIty. First off they didn't even follow standard labor laws. Even with a large poster in the back of the store stating the specific laws, John (the manager) proceed to tell me i could not take 2 15 minute breaks per 8 hours and told me i had to work a 12 hour shift ( at minimum wage mind you). Also they had the floors re-done which left a chemical smell throughout the entire place and gave multiple people headaches. Also to make matters worse they issued me a ADP TotalPay Card to receive my paychecks. One for Halloween City and then another for Party City but John didn't not send in the paperwork when he should have so now his employees are not getting paid until potentially 2 weeks from now. It hurts me financially so much that I plan on doing anything I can to get my money that I worked for and to get this manager John Fired and possibly arrested. | |
| Eric Woosley | 11/2/10 |
| My name is Eric, I had purchased a couple of Halloween costumes, one of which was from Party City in the Upland, California. There were no signs about the return policy for seasonal items so as I completed my purchase I personally asked the clerk, "If I need to return these items is there a date in which I need to return it by?" The clerk replied, " You have 30 days from the day of purchase." In which I responded, "Even with the Halloween items?" She confirmed, "YES." The 30th day was yesterday, being a student with a full-time as well as a part time job I was unable to return the items until yesterday which would have been the last day to do so. I went to the same store that I made my purchase at. The clerk called the manager to front to help me with my return. After a few minutes of going back and forth with her over what happended she implied that it was my fault for not returning the items sooner and I should have known being a Halloween item that there was a certain policy for seasonal items. I told her that I even asked the clerk who completed my purchase of about $49 and told her what she had said. She still said it was my own fault and there was nothing she could do. I asked for the corporate number, she gave me some other number so here I am writting this. Please contact me at edub1life2live@msn.com with concern with this matter. Thank you. | |
| Even the Corporate office has crappy Customer Service | 11/4/10 |
| I had a problem with the Porter Ranch/Northrige, CA Party City...they were totally out of line from the dis-respect of haning up on all incoming calls, to just putting the customers on hold with no intention of picking up the phone. I drove to the store while on hold and that is what I was told. I tried returning a defective inflatable costume, bought just two days prior, had my receipt, still 4 days before Halloween and the Store Manager would not give me a store credit or refund. He was rude, and had a power trip, told me to find a costume and he would exchange it, this was for a Size 12-14 Boy, I asked for 12 different costumes and they didn't have any of them in stock. I begged for a refund and the manager said No sorry, he also told me I couldn't even spend the credit on party supplies it had to be Halloween costumes only. THEIR COSTUME WAS DEFECTIVE -H E L L O....So it is very clear to me that Party city hires Morans...also I have been trying to get ahold of the Corporate Office for a week now and no one has called me back and it is near impossible to get a actual person on the line, and when you do they apologize and promise someone will call you back...So far no word from the it is now November 4th...GOOD LUCK EVERYONE THIS COMPANY IS A JOKE!!! | |
| Trish | 10/28/10 |
| My rating for this Party city is not poor it is beyond poor. On Oct. 20th I ordered mine and my daughters costume. I use the coupon for free shipping. The one thing they did right was got me the costumes when they claimed they would the first time. However, my costume was damaged. I called that night on the 25th and they said sorry and they would ship out a new costume. I explained that the skirt was a little short so they said no problem we will get you a bigger size and that it would be there on wed or thursday. Well wed night, i checked the order and it said at warehouse. I called first thing this morning (which is thursday) and they said that they were out of stock of the medium, (which they never informed me of)and said the had the small and could have the shipped out for nexy day so I would get it Friday. Well when I checked the status tonight, it said still at ware house. When they called they said they do not know why it didnt ship and asked if i wanted to place another order. Are you serious? They claim that they are going to refund me but we will have to see. I also did try to contact the corporate office and spoke with a very nice person who told me politely that all the personell that handle these issues are in california and are busy or not in there office yet but someone would call me today. It is now 9 pm and no phone call. But i can promise that I will get a solution. | |
| Susan | 10/28/10 |
| I would rate Party City -5 for false advertising and poor customer service. My children do not have costumes because their second day air is just that HOT AIR. We ordered and never received the costumes and the had they had the nerve to blame me-that I gave them the wrong address. | |
| Melissa | 10/28/10 |
| If there were a negative sign for the lack of stars I could give this company they would be rated -10. We ordered costumes for Halloween on 10-22-10 & were promised to have them NO LATER than the Friday prior. Despite following through & calling several times to see when they would ship, today I was told they would not ship until after the weekend. We were lied to at least 5 times, never had our calls returned and nobody even seemed to care. I believe this may be the norm for this company & I would never ever recomend them. Management in particular was the worst & least sympathetic, they truly don't care. I suggest they spend less on their commercials & promises on their website & more on their customer service & way of business. We are disgusted. When asked for a refund we were told it would take up to 7 days & we should go to a local Party City and choose alternitive costumes. What a scam- do not trust these people. Also, when asked if they would ship Saturday delivery to satisfy our needs, they said their company does not have the ability to ship on Saturday, like this a new delivery feature with UPS. Ridiculous. | |
| upset customer in Tucson | 10/31/10 |
| On October 30th, 2010, I purchased a wig for my son that decided not to wear it. I took it back a few hours later to get credit and the manager stated no he would not return my money. He said it states on the receipt that anything purchase after October 25th they will not except returns. It also states on the receipt 30 day money back guarantee. The manager would not listen to me and was quit rude. There was not a sign posted in the store as to their return policy. To obtain the policy you have to purchase something to read it and then you won't get a credit. They just lost a customer, and I hope everyone will read this and think twice before they buy something from a Party City Store. | |
| Not So Happy | 11/1/10 |
| I was in the Party City located at 6508 Baltimore National Pike, buying Halloween Decor my cashier Janay was very sweet she helped me to the best of her ability and was very reliable but on the other hand the store manager Roberta she's very rude and does not no how to treat her associates I was in the store enjoying the experience for at least an hour and witnesseed her talking down to her employess I don't know how people put up with her or her employees at least. I think she should be stepped down from her position then I even witnesed her taking one of her cashiers off the register only to tell her she was moving to slow. When in all reality she only made the line and situation worst by not moving faster then the first cashier. I did'nt like her at all I must stop this lady (ROBERTA WEBSTER) at the Catonsville store on Baltimore National Pike store number 122! | |
| Angry | 10/29/10 |
| I'm on same page with Melissa, although, if I could give a negative rating, it would be much worse than a -10. People should know not to order from your online site for any special delivery terms....I ordered Next Day Air for purpose of receiving a costume before Halloween..on Tuesday. Today is Friday and it hasn't been sent out. Called yesterday to inquire and they told me it would definitely be out today. Just called, nothing but insincere apologies. They sounded like they could care less. And after reading reviews about party city, it's apparent that they are used to letting people down. Only, they are letting kids down. Because now 2 days before Halloween, my daughter doesn't have a costume which I could have continued looking elsewhere 3 days ago if I hadn't trusted Party City. Now she gets to shop through the leftovers. THANKS A BUNCH PARTY CITY! | |
| M. Wigglesworth | 10/28/10 |
| I only wish I had found this website before I placed my order. I placed an order on Oct. 22 and used the promotional free 2nd. day air shipping. My order should have shipped that following Monday and arrived Wednesday the 27th. Instead on Wednesday my shipping status was "warehouse" and when I called that same day I was told that it hadn't shipped. The rep said they couldn't say when it will ship and that I might get a call from the warehouse that day. I didn't get a call. It's now Thursday and the shipping status is the same. I have called today and am being told their system is down and they can't check the status. How convenient. I mean this is criminal, Halloween is Sunday! Never buy from this company! I wish I hadn't and they will never get my business again! I don't know, I suppose I will have to buy extra costumes to replace my Party City purchase. Absolutely horrendous! | |
| The Upset Dad | 10/28/10 |
| I cannot believe that all the feedback and poor reviews coming from your business are actually true. I did not expect to see all the poor business judgment and unprofessional handling of the items brought by us the customers and the end result being that our money has been already taken out for the purchase and we have to get the run around in order to resolve the matter. On Oct.17,2010 I purchased the Uniqua Backyardigan costume and a plush Uniqua teddy bear for my Lil Princess who is 11 months for Holloween. When I checked out after my purchase I am positive that I double checked my order but any how I did receive a email acknowledging that my purchase was made and on Oct.18 another email stating that it was sent out.On Oct 20 I received the package and opened it and I just had a feeling that something was not right. There it was a PABLO COSTUME with the Uniqua teddy bear. I was disappointed because my daughter LOVES THE BACKYARDIGANS and I just knew that this was going to be a challenge because it was purchased online and all that I needed to do in order to get an exchange would probably be time consuming.I needed the RAN # in order to send it back and I have not received I single resaponse.I have tryed several times including that there system was not working on the 10/21 and 10/22 so I contacted the party city stores and I was encouraged to contact in@partycity but EVERYDAY since then I have been doing so but with no luck in getting my money back or even exchanging the costume in time to take my daughter out for Oct 31. | |
| A. Thompson | 10/27/10 |
| I cannot help but notice all of the negative feedback and poor reviews of customer service. I can personally say I could not agree more! I do not know what kind of business you think you are running, I consider it nothing more than a scam! Partycity.com has been offering expedited shipping with a minimum purchase on Halloween costumes. LAST WEDNESDAY, OCTOBER 20TH! I purchased costumes for my children. I met the minimum purchase of $60 to qualify for 2nd day air shipping through UPS. On SATURDAY, OCTROBER 23RD, no costumes were here. My children threw a fit because they needed them for a Church function that night, so I had to throw together last minute costumes. I called customer service to see what the deal was, the rep told me that since I ordered after 1pm on wed, that the order would not have processed until Thursday. Then she said the order would not ship until Monday, OCT.25th! Even she agreed that the costumes should have been here Sat 23rd. NOW HERE IS MY BIG PROBLEM. IT IS WEDNESDAY, OCT 27TH, NO COSTUMES AND THE ORDER STATUS STATES THEY ARE STILL IN THE WAREHOUSE! CAN YOU SAY "FALSE ADVERTISEMENT"? 2ND DAY AIR? I ORDERED A WEEK AGO!! IN MY LINE OF BUSINESS(HEALTHCARE), IF WE USED YOUR BUSINESS APPROACH, LIVES WOULD BE LOST! THINK ABOUT THAT, WHILE YOU ARE SCAMMING EVERYONE AND DISAPPOINTING CHILDREN EVERYWHERE! SOMETHING BETTER BE DONE ABOUT THIS! | |
| Dana | 10/19/10 |
| I have been working at Party city for three weeks now. I was supposed to get paid 5 days ago and they still havent paid me..They keep saying I will call you back or I sent the paperwork. No one calls me back. | |
| Michele P | 9/30/10 |
| Sorry for the 1 star but it is due to Certegy company that you use. I have NO bounced checks anywhere and to be in line making a purchase I went to write a check as I didn't have debit card on me and was declined. Your clerk could give me no reason why and neither could Certegy. However after seeing the complaint board against Certegy for this happenning to so many people and different stores this is ridiculous! They are determining my ability to write a check solely ion the fact that I don't write them often? As much as I have gathered in a fdew minutes on line with other upset customers of you and other retails who use Certegy the answer is simple. Stop shopping your stores. Look at the Certegy site and see the complaints for your self. Use tele Check or a company who bases my worthiness on bounced or bad checks not just becasue they want to. Us consumer can do enough damage if we start banding together and stop shopping your stores. There are plenty of mom and pop places we can shop and the extra cost if any would be worth making our point. | |
| Mrs. J. | 9/27/10 |
| On Saturday September 25th of 2010 I went to the Party City Store in Tukwila, WA (Southcenter)to shop for party supplies. While shopping I was approached by the so called "manager" Jacob asking me what was the package of forks sticking out of my bag? they were pink forks I had purchased at a party discout store bundled in .99 cent packets which they carry nothing of the sort at party city. I told him I was there to try to match the pink color because they did not have the matching napkins and plates. I asked him was he accusing me of stealing? He said he had encounterd a lot of "stealings" that day. First of all why would I have 1 bag of forks sticking out of my bag if I was stealing and 2nd I had a 120.00 worth purchases in my basket with other pink plates and napkins. I believe he harassed me and I was embarrassed people began to look when he approached me and I am a women of a certain age not a teenager. He never game me the name of the Main Store Manager. | |
| stan eagle | 9/25/10 |
| I WANTED TO HAVE AN NFL BIRTHDAY PARTY FOR MY 48TH BIRTHDAY . THE PARTY CITY STORE IN THE STATE I LIVE IN TOLD ME BECAUSE WE DONT HAVE A PRO TEAM IN MY STATE THE MANAGER SAID THEY COULD NOT ORDER NFL SUPLIES | |
| Rita Peaks | 5/25/10 |
| Hello, I'm not sure whom to address this complaint to, so I pray that the right department will pass it on. I as well as my mother went to Party City in Murfreesboro Tn, This morning around 10am. We purchase a few items for our church VBS. This is somthing we do on a yearly basis. We proceeded to the cash register and paid for all the items we selected. Once home, my mother noticed that a item was missing. It was a roll of plastic tablecloth in Kiwii that was missing. She called the store and talked to a cashier asking if the item was still at the store, for she checked her car and the tablecloth was clearly not in her car. The cashier relayed the info to the cashier that served us that morning and stated that she thought my mother had the missing item in her bag. My mother insisted that she never picked up the sack and it must have been taken by the next customer. The cashier at that time became rude to my mother, making her fill like a criminal, when all she wanted was the item that she paid for! I'm not sure if anything can or will be done, but at least you have heard our complaint. People do make mistakes and since I was with my mother, I clearly know that the item was left in the store and the cashier wasn't paying attention when the next person picked up the bag. Thank you for hearing me out. Mrs Rita Peaks | |
| emil gonzalez gemil33@yahoo.com | 6/3/10 |
| i been wating for kai lan table cover about 3 weeks when is the company going to have some more thank you | |
| Sarah Fox | 6/22/10 |
| I hope somebody gets this message soon. I have been an emloyee for Party City Lakewood store for a little over a month and they still have not paid me once. I am a rehire so they said they had to do different paperwork, I filled out the paperwork and they told me they faxed it but somehow one of the corporate offices did not receive it. I ask them over and over if they have all of my information or a check for me and they told me they mailed it but that was over a week ago and I would have gotten a check by now. I am concerned that this company is not going to pay me for the many hours I have put into working there. I have no way of knowing where my paperwork is, who has received it or if they even sent it through. I need to get paid really soon for bills and such and they are not helping me, so hopefully someone at corporate can. Thank you, Sarah Fox | |
Janet Wilson  | 8/19/10 |
| I have a balloon and party decorating business and have shopped for additional items at your store in Huntington Beach for over 18 years. My main concern is the quality of your colored rectangular plastic table covers. The quality has much to be desired. They are now half the thickness, shorter in length, and the sheen is only on one side now. To top things off, the price has doubled, from $.99 to $1.99, what's with that? | |
| Deonna Hodges | 8/14/10 |
| i worked at party city for almost a year until i got pregnant. i went on maternity leave and was suppose to come back. they just kept telling that we would have to the process over again i put new applications in almost every 2 weeks..After i had the baby i no longer had a job any more to fully support my child and due to the economy i have yet found a new one. Deonna Hodges | |
| angelina rodrigues | 7/21/10 |
| I was in the Victorville store and was enjoying my visit. Such a sweet personality, and obviosly she is extremely knowledgeable about Part City (DEBBIE). But my whole experience cahnged after the manager entered the conversation. I could feel the tension from the managers attitude with the employee. It was very discoforting and made me feel sorry for the arrogance that the employees there deal with. It's supposed to be a party store. | |
| Melinda | 7/24/10 |
| Went to the party city located at 1500 Rockville Pike Rockville, MD 20853 to purchase items for my baby shower. They had a clearance section located on the back wall. These items were suppose to be .33cents. I picked up some napkins and cups and took them to the cashier for checkout. The cashier rang my items and swiped my credit card. I asked her if all my items were .33cents and she said yes. I signed the sales slip and left the store. Got into my car and proceeded to go to the party city in Gaithersburg MD to see if they had more clearance items. I looked over my reciept while driving and noticed I was charged $1.87 for a pack of cups when they were suppose to be .33cents. I called the store and asked for the manager, I was placed on hold for about 10 minutes. Someone picked up the phone and said hello, I asked if they were the store manager and the person said hello. Again I repeated myself and they how can I help you. I told the person it would be nice if they could identify themselves. He aside his name was Will, I explained the situation to him and he said just do the exchange at the party city you are going to now. He didn't care that I was rang up wrong, he wanted to rush me off the phone. That was not very good customer service!!! | |
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