Panasonic Corporate Office & Headquarters

1st - my incident w/ CS is not anywhere as frightening as other reviewers. Tried to get thru to Panasonic Hdqtrs - not allowed. Bought a Panasonic desk phone 2 yrs ago. Simply wanted to turn the ringer down/off. Fought to talk to anyone who could help...told it would cost me $7.00 for directions... Found my booklet - figured it out myself... You all are right - Panasonic CS sucks...

After 5months purchase of Regrigerator, the cooling got reduced day by day. We logged complaint with Panasonic, Engineer came after 3 days (was commited within 24hrs), he applied plastic tap to the thermostat so that cutoff does not happen as solution to the refrigerator...when we complaint he removed it and then the cooling got worst and even the deep freezer reduced cooling and ice and icecreams started melting ...and water leakeage started from sides...we were assured senior enginneer will come within next 24hrs and attend...but its almost 16days ...we are still waiting for the person to visit...even after escalating to Mumbai service lead....there is NO response.

Purchased a Panasonic television, quit working after 2 months. Cannot find a repair service that will fix my tv between after 4 pm or on the weekend. If you work dayturn, do not buy a Panasonic television as you cannot not get it serviced. I will never purchase another Panasonic product and will relay this information to everyone one I know!

My sons bought a microwave oven for Christmas. Didn't sound right from the start. High power when first turned on and quickly seemed to loose power. Steam escaped from the top right corner of the door. Potato was burnt and could have started a fire. No assistance from Panasonic. Insisted I had a "dry" potato. Did not address steam issue. Customer service is non-existent from this company. Will surely let friends and co-works know this is a bad company to do business with. No satisfactory relief provided. Rate this company as a big fat zero!

I am attempting to get warranty service on a TC-P50X5 set up with Pinnacle Service Solutions. Check them out on the BBB.. they have numerous complaints for poor, slow, no service . This reflects very poorly upon Panasonic to use this kind of company. I have requested a different servicer and am told I will have to wait two to three days to discover if this is even possible.

I had a 65 inch TV (TCP65S2) go bad after two years. Since I didn't buy extended warranty I decided to pay $425 using a Panasonic approved local repair company (recommended by Panasonic) ordering a new Panasonic SC board to repair the TV. However, the TV died again 2 months later due to the same exact problem. The same repair company said the new part was , defective yet Panasonic would only warranty repair parts and work 30 days. Their solution was to send me to a web site to order a new TV at a discount. Still arguing with them to get a proper resultion.

I purchased a 50" plasma tv in April of last year this is the third problem with it. The service we have received is horrible from Sears and from Panasonic. As a member of the PSEA and my husband a member of IBEW we will be recommending to our companies not to purchase and panasonic merchandise. AWEFUL!

I purchased your projector ae8000U. I was told that it would take 6 - 8 weeks to get the 3D glasses shipped to my home. Now, I am sitting with a brand new 3D projector and cannot use the main feature I purchased it for...ie. 3D. I called and my "rebate" application was not yet on file...it has been almost 2 weeks since this was sent in. Nothing, let me repeat, nothing should take this long to ship unless it is a custom made product. You need to address this....it is like putting a bone in front of a dog and not letting him touch it for 6 weeks. Think about it!! You need to fix this and you need to replace the genius who set this system up. I do not mind waiting for the $ rebate but the glasses?? This incident will be a factor in selecting my next projector. This is my 3rd with the last two coming from you.

I thank all of you for your reviews and comments about Panasonic. I have a microwave that died only after one year. Now I know not to waste my time pursing a complaint with the Panasonic customer service people. Thank you for saving me a lot of time and agony!!

I wish I had read all of these reviews before my purchase...hopefully I can help someone else. I have been dealing with Customer Service and the Repair Center in Texas for over 6 months now. After numerous phone calls and letters I still have a home theatre system that does not work. They lie to you, they put you off, they make false promises, they do not call back...I could go on and on. I will never buy a panasonic product again and I will be sure to spread my story to others...Do Not Buy Panasonic!!!

I so agree with Others. I am calm and cool person but this company has put me over the top with anger. Their customer Service people will lie. I have screamed at them they are liars sad but true. I have had 2 panasonic items die days after warranty. Why because they make trash products I want them to pull my records of calls and show me that they didnt lie. Why would I mail a package to Tx and I am still pay for repair? I would have done it locally and not paid the $30 to mail. The story goes on and on. And when I told my own managment about this they said and I agree this is the Worst Business Practices.

You are the worst electronic company in the world. You teach your service how to lie repeatedley to your customers. Panasonic should be ashamed of themselves. Panasonic service reps. never do what they promise to, even if it is to call you back for a response. They have no business ethics whatsoever. I will NEVER buy a Panasonic product in my life and let every person and friend know of my experiences with the company. I hope that the reputation of such a company will catch up with them and be detrimental to there business. I will never ever give a positive remark to or about Panasonic. I do plan to put the bad experience on a wide variety of media tools and to do so for an indefinite period of time so as to know that the company will pay a heavy price for what they did to me!

A two yr old model #TH-42pc7uu stopped, gradually, delivering a picture. A technician I hired privately said the three circuit boards had "burned one another out" one by one. This man could not find new parts--i.e. capacitors--but only old ones. I have written to the company and am awaiting their help. pc

I purchased Penasonic A C from Joy Electronics Jaipur.When I called Penasonic service center on 16oct for Service of my A C, they said that service engineer will visit with in 24 hr.But no one came till 5 days.The service of Comp is third class.I will not buy any product of Penasonic in future.

I purchased a 50" Panasonic Viera Plasma TV -#TCP50S30 last year, 5/2011 and I came home on 9/7/12 and it would not turn on. I contacted Panasonic and they could not resolve by telephone. TV Repair man said it was due to "Cascade Failure", 3 Circuit Boards burned out, SC Board, SU, and SD board. Repair estimate was $650. Nearly $700 repair for an $800 TV just barely 1 year old! This is just NOT ACCEPTABLE! I have made over a half dozen calls over the last 2 weeks to Panasonic Flat Panel Customer Support but I keep getting cut off and not receiving any help! THIS IS JUST NOT ACCEPTABLE!

I have a 42" Viera Plazma Panasonic. Last week the picture started to only show on one third of the screen, is blurry, shaky and is bright orange & pink. I contacted Panasonic but was unable to perform the tests they wanted to do over the phone at that time. The tech support person gave me a case number to call back with. I have been trying to do this ALL DAY LONG but I am disconnected every time the automatic voice says it will connect me to tech support. So I called the main corporate office number just now and was also disconnected when the operator transferred the call. What the heck is going on???

I bought a new corded white Panasonic phone Model Number KX-TS108W It was delivered on Sept.20 2012 and it is defective and buzzes. Panasonic will not replace it! The employees are rude and inconsiderate. I spent 40 minutes on the phone and just got the run around. THIS COMPANY SUCKS AND RIPS THE CONSUMER OFF!!!!! I AM FILING A COMPLAIN TO EVERY GOVERNMENT AGENCY IN THE USA!!! AVOID PANASONIC LIKE THE PLAGUE!!!

We bought a 42" plasma TV yesterday (Sunday 9-16) When it was hooked up I noted that the picture blinks off and on on some channels. Today 9-17 I spent about an hour on the phone with Panasonic tech support. Basically all they had me do was the usual voodoo i.e. unplug and plug in the power cord and the cable box, turn the TV of and back on etc. The only thing they didn't ask me to do was sprinkle chicken blood on the TV. There final response was that the problem is with the cable company, Comcast. That turned into another hour on the phone and I still have a large unwatchable and expensive TV.

In December 2011, I purchased a 60 inch Viera Panasonic TV. In less than an 8 month period, the tv stopped working. I contacted Panasonic and they referred me to a repair shop. The gentleman came to my home and found the issue. A day later, I was informed that the part would take 3 weeks, due to being on back order. Previously I had been informed that it was due to a possible recall of these tvs. Well, 3 weeks have come and gone and I can not get in touch with the repairman, he has not been available at all. I contacted Panasonic again and was informed that the part was on back order with no date of when it would be made available. This is mind-blowing. I have a brand new tv that I can not utilize and Panasonic could care less! I will NEVER buy Panasonic again, I will NEVER refer a friend or family member to panasonic and plan to let everyone know about my situation via Twitter, Faceboook and UTube, etc. I think the public deserves to know that it would not be worthy to purchase this product. The customer service alone warrants a warning. I don't know if they are postponing the repair until my year warranty runs out in December or not, but I am still sitting on a new tv that is in need of repair! If I could get in touch with the repairman and find out what the part is, I am sure I could get the part far quicker than Panasonic is willing do. I plan to contact conusmer affairs and the Better Business Bureau, perhaps they can get more information regarding the recall of this device/tv.

My 50" Plasma HDTV went out on August 10th, 2012. I didn't know what was wrong with it, it just quit working. Tv was purchased in February of 2012, so still under warranty. I called and went through several troubleshooting steps with the tech on the phone. Nothing worked to resolve the issue and they then connected me to a concierge dept. to schedule an appt. for a repair technician to come to my home. Appt. scheduled for Aug. 17th. I took the day off from work, as I was the only one that could be here, available, to allow the technician in. On the morning of the 17th I called to confirm the appt., and called the technician's phone number I'd been provided. The technician indicated he didn't have me on the schedule for the day and said he would check and find out what's going on, call me back. He called back shortly and indicated the part has not arrived. (seen that before, here in these postings) I had not been informed that any part had to be ordered prior to the arrival of a technician. No one informed me that I didn't need to be here for a scheduled appt that wasn't going to transpire. The service tech indicated he would contact me when the part arrives, to re-schedule. Two weeks later on 9/4, I still hadn't heard anything. Called the technician, he still doesn't have the part. I called the 1-800# for Panasonic, spoke to the same dept. provided my case #, and asked them #1) why had I not been informed that the prior appt. would not be necessary, no one informed me of that, and #2) how do they even know what part is necessary when no one has been here to ck out the television and #3) when will the part arrive, when can I expect my television, which is under warranty to be repaired. The CSR indicated that the item is on backorder (gee, heard that before), no idea when it will be available. I will be contacted. Had no idea why no one would've let me know that there wouldn't be an appt. as indicated on 8/17, that should've been done, he told me. As to the question as to how it is they know what part needs to be ordered, and they haven't even been here to dx the problem, he said the troubleshooting steps taken indicate the HD port/board or something of that sort has gone bad, and so the part has been ordered, it is on backorder. I asked him how he knows that to be the problem, w/out a technician having been here to dx it. He said to me that is the problem 95% of the time, when the issues are what I'm having. My next question was, if that's the problem 95% of the time, then why are we having such an issue with a part, why is it on backorder, do you have only one supplier in this whole big country? He indicated the part has to come from Japan. I somehow don't believe that. I then asked to speak to a supervisor, who basically told me the same things. I promised the supervisor that I will tell everyone I know not buy Panasonic ANYTHING, even an alarm clock, if this is how they handle their warranty/customer service issues, and they can't even give me a date as to when the part will be available. Basically I have a tv I purchased less than a year ago, that I'm not able to utilize, and yet, it's under warranty. And their customer svc dept. could care less. I just called again, .... this is almost 1 month since the original issue was reported, and my television is no closer to being fixed than it was to begin with. Same story, different day. Part is on backorder, no they don't know when it will be in. No they don't provide loaner tv's, no they won't replace the tv. No, they could care less. DO NOT BUY PANASONIC ANYTHING. I guess they're hope is that we, all of us who want to utilize the warranty for these products, will just pay someone independently and just go away. Not gonna happen with me, I will be a thorn in their sides. I only wish I didnt have to work for a living and could call them, 2 and 3x daily, and ask them repeatedly, "is my part in yet, when will it be in, let me speak to a supervisor, I'll ask the supervisor". FED UP!