Panasonic Corporate Office | Headquarters Contact Phone Number & Address

B.B.

5/22/12

GT 60 has burn in after 3 1/2 months...CSR lies about escalating my case and the lie is verified in another call to an on-line CSR. The following is the transcript of the call. Panasonic will not repair my TV under warranty as burn in is not covered, never mind the implied warranty associated with the product when it was purchased.

• Plasma HDTV‏

12:34 PM
Reply ▼
prodtv@callcenter.us.panasonic.com Add to contacts
To Bryon

Attachments, pictures and links in this message have been blocked for your safety.
Show content | Always show content from prodtv@callcenter.us.panasonic.com
Transcript from Panasonic dated May 15, 2012 2:45:43 PM
In response to question: Plasma HDTV
System: Welcome to Panasonic Chat. A transcript of this chat will be emailed to you once you disconnect.
Customer Bryon says: Hello?
Agent Olivia S says: Thank you for contacting Panasonic Viera Concierge. How may I help you today?
Customer Bryon says: Hello Olivia, you are the third rep I have spoken to in two days regarding warranty repair on my television.
Customer Bryon says: The last rep was one of the rudest people I have ever spoken to.
Agent Olivia S says: I will be glad to assist you today
Customer Bryon says: Four months ago I purchased a plasma tv. Now I am experiencing image burn in, in the corners of the screen. I was first told that my set would be repaired. Then I was advised that "burn in" was not covered under the warranty, but my case would be "escalated".
Agent Olivia S says: The warranty for the product is one year parts and labor coverage from the date of purchase for service. with a copy of the sales receipt
Agent Olivia S says: I do apologized for the inconvenience, burn in is not cover by the warranty
Customer Bryon says: I not only can not believe that I would be having problems with a 4 month television, I can't believe that the problem is not covered by warranty? I did not see that disclaimer on your web site when I was doing my research.
Customer Bryon says: If burn in is not covered, and it is not advertised to not be covered in the tech section of your site; how would anyone know about this unless they purchased the tv and had this problem with it? My previous television was a Toshiba which I had for 12 years with no problems..
Customer Bryon says: My previous case number is..
Agent Olivia S says: I will need to research that information for you. Could you please hold.
Customer Bryon says: Yes.
Agent Olivia S says: Thank you for holding
Agent Olivia S says: I do apologized for this inconvenient
Agent Olivia S says: Here I am sending you the breaking period for all plasmas
Customer Bryon says: I am here.
Agent Olivia S says: When your plasma TV is initially installed, the first 100 hours of use is known as the "break-in period." While there are no special requirements for the break in period, to minimize any risk of image retention, You may want to be aware of the following information, 1. Make sure the plasma TV is in a viewing mode (aspect ratio) that completely fills the screen. The panel is shipped in this condition, in what is called the "Just" mode. 2. Change the Picture Mode from Vivid to Standard or Cinema. Cinema would be best. 3. Briefly engage the 4:3 aspect and confirm the side bars are set to "Mid", or "Bright". This can be adjusted in the Set Up menu. 4. Always return the display mode that fills the screen (such as Just, Zoom, Full, or H-FILL). 5. Try not to view channels with stationary backgrounds or logos for extended periods of time. 6. Avoid extended display of static images (video games, computer images, DVD title screens, etc.). No fixed image should appear on the TV for more than 15% of the viewing week.
Customer Bryon says: OK...Since I have done most, if not all of these things; what do I do next and what is the status of my case number please?
Agent Olivia S says: we are not able to set up a service appointment, due to this burn in is not cover by the warranty, you will have to contact a local service and ask if this is repairable
Agent Olivia S says: servicer*
Customer Bryon says: So the previous agent who advised about "escalation" was not truthful, correct?
Agent Olivia S says: there is nothing we can do, I am sorry this issue is not cover by the factory warranty, if you would like more information you need to call the 1-800-211-7262
Agent Olivia S says: Is there any other concern you would like for me to address Mr. Brunatti?
Customer Bryon says: That is as I suspected during my call with "Donovan"...There is nothing else you can do.
Agent Olivia S says: no, I am sorry
Agent Olivia S says: Thank you for chatting with Panasonic Viera Concierge. We appreciate your feedback. Please take a moment to complete the exit survey after you close out of the chat.
System: http://www.chatredirect.panasonic.com/website/public/showsurvey.jsp

Panasonic Corporation of North America
www.panasonic.com

ron guglielmone	5/10/12
Panasonic is by far the worst parts service and "absolutely NON technical support service I have ever encountered as a contractor, anywhere in the world. Dittos to all the above Philippinas call center useless knomes.

Catherine and Gary Lambert

4/28/12

We received our tv on 3/30/12. On the night of 4/8/12 we heard a pop noise and the tv went blank with the light on the base of the unit flashing six times. 4/9/12 contacted Panasonic customer support. Service will not be out until 4/16/12 because of part delivery. On 4/16/12 Gibson service came out and took the back of the tv off said Panasonic did not send the board and whenever the part comes in they will be back roughly about a week to two weeks or longer. 4/16/12 called Panasonic and case was escalated and we should receive a call back. No one from Panasonic escalation level contacted us back. Called the Gibson repair place and still nothing has been received. 4/23/12 called Panasonic requesting a new tv. We were told that the tv is over 30 days old now and they would not replace. We were told the part is stil on back order. We were told to fax receipt which was already emailed the complete full order/receipt information on 4/9/12. Panasonic acknowleged receiving it. Panasonic now stated that we had to get the evaluation from Gibson service faxed to them. The same day spoke to Gibson service and asked them to fax the information to Panasonic. Gibson service said that they would'nt because they were fixing it. Spoke to Mr. Gibson and he said he would fax it within 15 minutes. The time of the call was 10:24am. No reply and called back Gibson at 1:00pm to no answer and no reply. 4/25/12 10:45am contacted Panasonic and they claimed they never received the fax from Gibson service. Contacted Gibson service and they said that they did fax it with the case number but said that they would fax it again. Contacted Panasonic back later in the day and they said they received the fax and we would get a call back in 24 hours. 4/27/12 no call has been received. Contacted Panasonic and was sent to concierge in which they said they had no idea of what was going on. Refused to answer any question and was told that Panasonic will not have any further contact and someone would fix it and that we would not get a new tv. She said the people who told us we would most probably get a new tv lied and that they do not even live here in the U.S. We asked to speak to a supervisor and was told that there is not a supervisor in the building. We were told that they were not doing anything else and hung up on us. Called right back to Panasonic and put on hold for over 30 minutes then we hung up. Searched for an alternate number and found a 1-800 number and called it. An assistant answered and put us through to a executive named Renard. At 12:45pm we were notified that they are fixing it and we are not gettin a new tv but that the part will be in early next week. Now that was the facts up until now. We have been without a tv for almost a month. We pay our satellite service, Netflix, and Xbox memberships along with the inconvience of all the time spent with all the phone calls it is truly absurd at this point. We could say a lot here but I will be respectful and hold that back. Bottom line Panasonic should have sent us a loaner tv while we awaited fixing and if it was truly going to be such a very long time they should have just sent us a new tv and took their faulty tv back end of story. We feel we should be compensated for the bills we are paying and not being able to use with the loss of the tv, time making calls, and lastly just from all the time and frustation. Panasonic please take heart in this information and do the right thing. We have a feeling that because our part is on backorder that this is a known problem. We beg for you to recall your tv's that you know have faulty parts or whatever is going on. Do right by the consumers who buy your products and make things right or we fear that the name will no longer be the same in our hearts who have bought Panasonic and trusted Panasonic all of their life. I am disheartened at this point. We surely hope our tv will be fixed by next week as we wait still. Respectfully, The Lambert's

Jim	5/2/12
I am having a horrible experiance with panasonic and their PR dept. they lost my TV and now insist upon taking 2 days to find it They lost it in the beginning of APRIL it is now may 2nd.UNBELIEVABLE!!!! do NOT BUY A PANASONIC!!!!!

Susan Walton

3/30/12

I just got off the phone with a panasonic technical expert and the department
is horrible. I was in charge of a large cusomer service department and this
person, which reflects your group attitude, was very unprofessional. I only
needed a operational manual for a panasonic cordlesss phone.

I tried using the website, but could not find what I needed. The person
answering the phone transferred me to a parts person, who proceeded to
disconnect me. You should be made aware of the attitude of your employees.

Roland Marcel Comtois	3/10/12
I just got off the phone with a customer service rep at Panasonic....He could not have been any more professional, helpful and willing to help with my flat screen.......and most important it all works fine.... Thank You, Marcel

Peggy Rein

2/2/12

Customer service at Panasonic is horrible, I will never buy another Panasonic product. My TV went out, took them 5 days to send a repairman out, then another week he brought out a part to fix it, that did not work, then he says the Panel is bad and whole tv needs replacing, two weeks later after several phone calls to the Warrenty department, they tell me I will be charged for the shoddy repairman's work and the part he put in, which did not work, now they want to cut me a check for half the cost of the tv, and that will take up to 30 days before I get that Check and they can not trace the check by regular mail. So we are talking two months, no loaner TV, no call backs, very poor customer service, and have to pay for this man to sit in my Living room making his own personal phone calls, no communication from him to us, Do Not Buy Anything Pasasonic, unless you want all the trouble they give you.

M. Donovan

1/19/12

I have been waiting a week for someone to call me and tell what is wrong with my Panasonic 52" TV. No call so I called then again and was told that the problem had been forward to their corpore Headquarters in Chesapeake, Va. and I would get a call when they decited what the problem is. I asked for the name of the Dept. and the telephone # but they don't give out that information and could only tell me, again that I would receive a call within 7 business days. Has anyone else had a problem with white smoke comming out of the back of their TV? Also, I have replaced the BULB three times. The TV is 5years old. Thats the last time I buy anything made by Panasonic. There customer service is terrable and I feel sorry for the people who get the calls, as we all know it is "Company Policy"

Mahendra Rajani

1/5/12

We have Purchased Two Nos of Panasonic Motors of 90W M9MZ90G4YGA D 13101 from your dealer at India M/s. Lubi Electronics Ahemdabad in the Year 2010-11. The Motors have created the problem in the month of Sept'11 and we sent these Motors to M/s. Lubi Electronics, for repairs but they have shown their inability for its repair.
They told us that Panasonic motors can not be repaired as theses are only warranted for unknown time of Use.
we can not understand that why Panasonic Motors can not be repaired in India.
We have supplied our equipment with Panasonic Motors to IIT Kanpur, and our customer is very much surprised about this type of performance of Panasonic Motors and now non availability of service for Panasonic product.
We are hopeful that you will very kindly look into the matter and favour us with your positive reply in the matter,
For Mahendra Scientific Instruments Mfg. Co.,
84/6, Factory Area, Fazal Ganj,
Kanpur - 208 012 ( U.P. India
Tel. No. 00-91-512-2231048
Fax No. 00-91-512- 2239477
E-Mail : msimcinst@yahoo.co.in

Leann

11/28/11

3 weeks after purchasing our 55" plasma tv the main processor board went out. Service repair picked it up and 1 month later it is still not repaired and the part in indefinately backordered from Panasonic. It seems that this is an ongoing problem and Panasonic knows about it but has yet to really do anything to fix the problem. I am currently spending many hours on the phone trying to get my money back. Very aggravating to say the least. They have yet to decide if they are just going to replace it with the same model or give us our money back.....seriously do you really think I want another one?

Craig Witcher

11/25/11

I bought a Panasonic TV, model # CT-9063 in around 1983. I have had that 19 inch color TV in my bedroom, wherever I've lived, since then. I've taken it to the repair shop twice. Once for the picture tube and once for the volume. It finally died last week. Up until last week, it has worked wonderfully. It lasted 28 years.
I definitely got my money's worth. Based on that, I think I will give Panasonic another try for my replacement TV.

Eloise Thomas / Atlanta Ga.

11/20/11

I purchased a cordless phone set in July 2011. It is no longer working. The base is not communicating with the handset. I have had this problem before, and needed a replacement. I do not want to go through this again. I want my money back. I went to the The Radio Shack thinking this brand is good,I will try it.I am so angry you will buy products from China and put you good name on them.This will make for unhappy people like me. I had to buy a corded phone so my 69 year old husband can call 911
due to his diabetes and history of passing out. I work and did not want him at home without a phone.
I want my money back.

pisst tech

11/15/11

as a technician it is absolutely impossible to obtain parts or service information for this lousy company, first of all, you get a moron on the phone that keeps repeating everything you say, has no knowledge of the products and wouldn't qualify to work at mcdonalds,,,,,,in the future i will refuse any product coming in to my shop made by panasonic or technics, they are JUNK and if you own either brand give it up, take it to the garbage and then go by a quality product that has customer service

Drcy Flick

11/3/11

I purchased a Panasonic DLP TV less than 3 years ago. In august of 2011 the lamp went out . It took them until September 13,2011 to fix it. Then on September 26,2011 the lamp went out again.On October6,2011 they fixed it for the second time. On November 2,2011 the lamp went out again. Now Panasonic wants to offer me $500.00 for my Tv. I will never but another PANASONIC again and I will let others know what kind of bussiness Panasonic has. DO NOT BUY A PANASONIC!!!! I told them by offering me $500.00 was a joke. Now I am working with a lawyer to get my money and the lawyer fees back from PANASONIC

R. Roberts

10/28/11

LESS THAN ONE STAR IN THE CUSTOMER SERVICE DEPARTMENT. I have just spent five days and hundreds of cell minutes trying to get an answer to a problem with my three year old Plasma TV. The problem I am having is the exact SAME problem I had one month after I bought it. A vertical black line, approx three to four inches wide. I should have taken it back when this happened the first time, but I thought it had to be a fluke, after all Panasonic products are good, aren't they?

I cannot believe someone in the Corporate office is not reading these reviews, and thinking: Houston, we have a problem. I cannot find one positive review or happy customer.

I have to say, bottom line, in years and years of working in customer service - Panasonic: you are the worst - EVER.

Sue

10/20/11

I'm giving 2 stars because some of my older electronics are Panasonic, and they used to be good. Especially compared with the other outsourced cheaper electronics. At least I could count on them to work for a few years, and I have an older Panasonic TV that's still going strong. BUT . . . THEIR CUSTOMER SERVICE IS TERRIBLE!!

I've tried to call them over the years and always end up in a foreign office w/ some person (usually a young girl who you KNOW is not a technician) trying to call up and read instructions that are as new to them as they are to me. Newer, since I've already searched the manual and tried the usual troubleshooting.

Today I was on the phone for 45 min. The first call went through 6 people, the last promising to stay on the line w/ me before disconnecting totally. One transfer went to Canada by mistake. I couldn't even take it personally since I didn't have time to get nasty. Total incompetence! The second call was quicker, but the guy made me wait about 10 min. while he basically retrieved a "case number" and gave me a local service contact I knew already.

Then you end up feeling guilty for being grouchy w/ innocent foreign middlepeople who can't help it that they've been hired to work in a franken-system designed by plutocratic corporate nincompoops.

So . . . if you want to take a chance on the possibility of getting reasonable quality to begin with (although some previous commenters would disagree), I'd say you COULD try Panasonic. But don't spend a lot of money, because the trade-off of really poor customer "care" is not worth it.

ED Koch	8/16/11
My 16 month old LCD died. They pretty much said that there is nothing that they can do. Good by $427! Go pay to have it repaired. I will never purchase another product with their name on it!

Bill in New Mexico

8/22/11

After reading the other reviews on here from people who have also experienced Panasonic television failures, I have to concur. You cannot get a straight answer from these people regarding your TV repair under an extended warranty. You are given the run around regarding the parts being ordered or a repairman coming out to fix your set. You are handled rudely on the phone or your phone calls are not returned. In fact, you are out and out lied to, ignored and your claim is pushed under the rug. They have already gotten your money and it's as if their attitude is "why should we care now if you are having troubles or that you paid an extended warranty on it good till Dec. 2013, that's your problem, dont'bother us".

Talk about a lesson learned the hard way - DO NOT BUY ANYTHING PANASONIC or you'll get SCREWED.

pakreb

9/12/11

I have, in the past, bought quite a few Panasonic products and didn't have any problems with them. I've bought their T.V.s; DVDr's; Microwave Oven; personal MP3 player and am currently using their cordless phone system.
At the time, the T.V. was a CRT type but, worked perfectly and offered great features for the price. Their DVD recorders are the best I've experienced and have the best, in terms of features, of any others. I don't have the Model # of my cordless phone system but have had it for about 3 years with no problems and the features are great. The personal MP3 player was the first to play from an SD card and wasn't much bigger than the current iPod Nano (I wasn't crazy about the headphones though). The Microwave oven is currently in a box, but only because I have a Microwave/Hood vent, but will keep the Microwave oven for a backup. In fact I have, in the past, used Panasonic Professional grade electronics and again, never had any problems.
And NO! I'm not affiliated, in any way, with Panasonic. If I had any complaints, it's that I wish Panasonic had a replacement for the Sony DHG-HD***.

laurie

9/6/11

My 8 mo. old Lumix camera developed black lines in the view screen. I went on line and found nothing that would help; called and spoke to a non english speaker who gave me a case number and told me to go to a special website, which then informed me that the website was not set up to take complaints about my Lumix TZ5! I cannot get thru to anyone but an automated attendant on the corporate phone so I wrote my complaint to the corporate address. I think I will just throw the camera away if I don't hear within 4 weeks, and judging by the comments on this site, I may as well do so now.

joyce	7/23/11
Panasonic phone KX-TG6645B and KX-TG6624SK. What do the letters B and SK stand for?

C O

7/27/11

NEVER, NEVER, NEVER, NEVER, NEVER purchase anything from Panasonic. They're quick to take your money - a bunch of ROBBERS!!! - but have NO IDEA what it takes to provide good customer service. I ordered product (by phone) over one month ago and was charged for it on my credit card, but as of yet, have nothing to show for it. No answers and no product. All you get is a million different excuses and lame apologies, and no one is willing to help.

People in Panasonic Direct Sales are robots on a "talk track". They can't/won't call or e-mail you with a straight answer regarding delivery date, location of a package, or even try to problem solve the issue. They push it back on the customer to find a solution. I did give them a reasonable one, and they were quick to let me know they can't do anything except offer an order and tracking number. Useless!! I've wasted many, many, many precious hours looking for my purchase and pleading with managers <-- a worthless effort!

Another thing, Panasonic plays the blame game with UPS. Panasonic blames UPS, " they (UPS) didn't pick up the order and we (Panasonic) can't locate it in our warehouse"; and UPS blames Panasonic, "Panasonic is holding it until they can fill up a truck...and we don't have any record of picking up an order". Blah, blah, blah. Neither was willing to take the responsibility to call the other and find the shipment, or even start looking for it. So, guess whose been doing the legwork... me! Will I ever get my product????????????? If I didn't need it so bad, I would cancel the order.

Last, something smells at the Panasonic US Corporate HQ in Seacaucus, NJ,. Try calling the listed phone numbers. They're "set up" so you can't get through to an operator. I tried 5 different numbers and NONE of them worked. The phones ring and ring and ring. NO ONE ANSWERS. WHAT ARE YOU HIDING PANASONIC?????

Shame on you! I will NEVER order from you again.

Unbeleivable!

6/3/11

I bought a Panasonic LCD TV In April of 2010. After 2 months it stopped working. I had to drive 100 miles one way to take it into the repeir place. There is sat while the part was backorder for 7 months. After I got it back it stopped working again! I called and they told me to take it back to repair. Another 100 miles and 6 months later it is still there waiting for a part on back order again. I have called Panasonic many times in that time period. every time I get the same apology it is taking so long. They "level it up to a supervisor" and promise a call back. I finally got a call back, insisting I send them the receipt. I have moved twice since I bought the damn thing. I can't find it. When I inquired why nobody asked before, the reponse was they needed it just to to find out why it was taking so long. Yep, nothing to do with the repair or backorder at all. Basically nothing they can do about that except say "sorry". Never buy Panasonic, they suck!

Jay Carroll

5/16/11

In 1985 at the age of 17 I bought my first Panasonic stereo. Since then I have backed panasonic and only bought their electronics. In 1994 I got my first bad experience with my technics tuner. The unit would "overload" and the sound would turn off with the volume above 30%. A few years ago I purchased a new cordless phone system for my home, the Panasonic KX-TG9331T. Turns out his is THE WORST phone system EVER...... It started with one handset not linking to the base, then the other three. Shortly thereafter one handset would read charge battery for seven hours. 24 hours later, on charge the entire time, phone rings press talk and same charge display. I called the customer support number and of course I needed the receipt. The online company I bought the unit from was out of business and I shredded the receipt a long time ago. The kicker? I have met 3 people with the exact same model phone with the exact same problems. Both of the Panasonic customer service reps I spoke with denied any known problem. BULLSHIT! It's a known problem. An ongoing problem. Now it's my problem. I just bought a new phone system, $184.32 and it is not a Panasonic. Nor is it any of your 634 companies. Now I'm buying three (3) new flat panel televisions for my home. None of them will be a Panasonic. The only thing keeping me from sending this P.O.S. phone system to your corporate headquarters in Japan is the fact that I have a conscience. They have enough problems with the earthquake. I will be sending this unit to your corporate office here in the States.

Renee M. Michigan

4/15/11

We purchased a 58" Panasonic Plasma on 12/22/10 (TC-P58S2)
Went out on 04/02/11
Service cAll on April 6,2011
Says aware of board that is defecrive and are on backorder...3 - 4 WEEKS...this is unacceptable Panasonice KNOWS WHAT IS WRONG WITH THESE TVS AND IS SELLING THEM..So I was told have to wait by panasonice concierge...and that they ordered the part APRIL 4TH!!!!!!!!!!!!!! THE TECHNICIAN DIDNT COME TIL APRIL 6TH!!!!!!!!!!!! id like to also start a class action law suit against Panasonic...I am looking into that...I PAID CASH FOR THIS TV...
ARENT THERE LAWS THAT WOULD MAKE PANASONIC RECALL ALL THESE TVS THT THEY KNOW ARE DEFECTIVE OR AT ONE POINT GO OUT??
ORIGINAL CALL IN SPOKE TO nICK TRANSFERRED TO CONCIERGE -BRIAN
1-800-973-4390
CASE# 28530490

SERVICER: GIBSON TV & VIDEO SERVICE
586-774-9730

Steve

4/7/11

I own (owned) a 58" Panasonic plasma television. One morning 5 months after purchase it wouldn't power up. The front red power light was blinking 10 times. Upon researching the problem I found pages of similar "10 blink" no power problems. Initially their customer service "concierge" people were polite and helpful. Yesterday 3 weeks and 3 days later "Trish" from their concierge dept answered. I expressed my displeasure of waiting on a back ordered part for nearly a month. In short she interrupted and told me she would transfer my problem and that I needed to wait 3 more business days for someone to contact me. While this was not great news the fact she would not let me finish, laughed, then simply hung up is where the problem lies.

I have answered phones professionally for the state of Iowa for 24 years I understand the sometimes irrationality involved with "unhappy" customers but Trish was the most unprofessional and rude service rep I have ever laid ears on. She portrayed the epitome of what Panasonic should fear most as a rep and is hopefully a black-eye on the company and not representative of the company's opinion of their customers.

Bruce Branan	3/21/11
I will never buy another Panasonic anything in my life. I advise others to do the same. Once you buy anything, the problems are yours. Just spent my entire evening arguing with customer service and being on-hold with "Angel" for 30 minutes and no resolution to repairing my Toughbook which is still under warrantee. Lot's of loopholes with this outfit. Be careful!!!

rip parsells

2/24/11

Heres a continuous failure of Panasonic Customer service reps not being able to read or comprehend english.I can't even find an email address to forward this to headquarters I gather they don't give a shit.This was the question I wanted answered after they answered the first questions that they REFUSE to answer
What have you done to adress the no link to base problem? Thats what I'm experiencing with my phone now and was looking to replace it but reading the reviews on Amazon and other sites it seems to be an ongoing problem even with the new phones.Being I had to send the phone I have now back under warrantee and got a REFURBISHEDB one to be it's replacement I don't want to go through that again.

RE: TRY READING THE ACTUAL QUESTION [T20110221004JS010Z411614]Wednesday, February 23, 2011 9:09 AMFrom: "0" View contact detailsTo: prodphones@callcenter.us.panasonic.comhow do you read the email and see that the ORIGINAL question was answered again and again bUT the question aftrr that was IGNORED OVER AND OVER even after putting in the front and asking why it wasn't answered so lets try one last time ANSWER THIS QUESTION NO OTHER QUESTON IN THE EMAIL:
What have you done to adress the no link to base problem? Thats what I'm experiencing with my phone now and was looking to replace it but reading the reviews on Amazon and other sites it seems to be an ongoing problem even with the new phones.Being I had to send the phone I have now back under warrantee and got a REFURBISHEDB one to be it's replacement I don't want to go through that again.

--- On Wed, 2/23/11, prodphones@callcenter.us.panasonic.com wrote:

From: prodphones@callcenter.us.panasonic.com
Subject: RE: TRY READING THE ACTUAL QUESTION [T20110221004JS010Z411614]
To: ripcbx1@yahoo.com
Date: Wednesday, February 23, 2011, 2:39 AM

Thank you for your response.
Based on our records, your initial inquiry was:
Panasonic KX-TG6512 1: Does it come with belt clip 2:does it give missed call info? 3: Can I block calls with this phone 4:how many numbers will it store 5:does it transfer #'s stored from one phone to the next. 6:What is the difference between this phone and my KX-TG 9331T which I was very happy with all the functions

If you are experiencing the No Link to Base message on your KXTG9331 unit, we advise that you try to reregister the handset, to do that:
1 Handset:
Press {MENU} {#}{1}{3}{0}
2 Base unit:
Press and hold {LOCATOR} for 4 seconds until the registration tone sounds.
3 Handset:
Press {OK}, then wait until a long beep sounds.
4 Press {OFF}

If that does not work, please follow these troubleshooting steps:

1. Disconnect the base unit from the power outlet and reconnect it after 5 seconds.
2. Take the battery out of the handset and replace it after 5 seconds.
3. You may have to place the handset in the charger for approximately 5 seconds until a beep is heard.
4. Test the unit again.

If the problem persists, we recommend having the product shipped to our Customer Service Center in McAllen Texas. In accordance with the warranty, the product will be replaced with a reconditioned model. Please send the product along with a copy of the receipt and a letter to explain the problem to: Panasonic Customer Service Center 4900 George McVay Dr. Suite B Door #12 McAllen, TX 78503 The warranty period for the product is 1 year. The warranty period begins at the time of purchase. The original sales receipt or a copy of the sales receipt is required to validate warranty service. The turn-around time is within 7-10 business days. If the unit was purchased more than a year ago, you can still ship the product to the address listed above, however, it will be replaced with a reconditioned model for a fee. To obtain information regarding the cost to replace the product, please call (800) 211-7262.
For On Line Service Request please visit:
www.panasonic.com/repair
This site will allow you to process your own repair request and to also follow up on you repair. There is no need to call. Please check our interactive tutorials and FAQ?s before sending in for service.
For interactive tutorials and helpful FAQ?s please visit:
www.panasonic.com/help

We hope this information is useful to you.

On February 22, 2011 at 5:13 PM, "0" wrote:
--------------------------------------------------------------------------------
Are you kidding me? YOU STILL HAVE NOT ADDRESSED THE QUESTION

On February 22, 2011 at 9:07 AM, "0" wrote:
--------------------------------------------------------------------------------
YOU STILL AVOIDED THE QUESTION,LETS TRY AGAIN??

What have you done to adress the no link to base problem? Thats what I'm experiencing with my phone now and was looking to replace it but reading the reviews on Amazon and other sites it seems to be an ongoing problem even with the new phones.Being I had to send the phone I have now back under warrantee and got a REFURBISHEDB one to be it's replacement I don't want to go through that again.

Helga Motha

2/22/11

If there is anything below 1 star i would use that as a rating for the panasonic Lumix digital camera i purchased in september 2010. I took it to the showroom and they claim that it has a manufacturing defect as all the pictures clicked are either pink or green in colour thus destroying the entire picture. But unfortunately the spares are also not available hence the camera cannot be repaired neither is the company ready to replace the camera....SO MUCH FOR THE WARRANTY THAT THEY PROMISE TO GIVE FOR THEIR PRODUCTS!!
If anyone knows about a website where i can place a complain directly to the company in India pls let me know as i have not found any listed.

2/14/11

Three month old plasma TV dies and has been waiting almost a month and a half for part with no word on when the parts might be available. The support line is useless and tends to not tell the truth. Been promised call backs multiple times, no calls. Been told no one at the support phone line can help with problem.

Panasonic now qualifies as the worst company I have ever dealt with, and you can be sure that everyone I know and ever have the opportunity to influence will buy anything except Panasonic.

Sandeep Kumar	2/16/11
hi i m sandeep kumar, i need corporate address

Lisa	2/8/11
Our 4 year old 55" plasma crapped out this weekend. We have to take it to an authorized dealer and everything will be out of pocket for us. Amazing how you can spend $2200 on a tv and 4 years later it doesn't work. What the hell? Tv's used to last for 15-20 years and not cost 1/8 of the price. I plan on writing a long letter to the corporation. We'll see where that gets us!

delzee	2/8/11
PURCHASED A PANOSONIC CLOCK RADIO RC7200. THE WORST EVER. CONSTANT STATIC...STATIONS DO NOT LINE UP. PERHAPS IF I NEEDED TO LISTEN TO STATIONS COMING DIRECT FROM MAINLAND CHINA I MIGHT GET CLARITY. DO NOT BUY. BUY USA

Mic	2/2/11
garbage plasma tv, garbage customer service, garbage waranty, my 50 in plasma tv worked for one week, I have been trying to get it repaired now since middle of Nov,2010 thru panasoncic. It is now Feb,2011 and I still don't have it fixed. what a company, they have no regard for consumers

Panasonic Plasma Tvs Are GARBAGE!!

1/30/11

I bought a Panasonic Plasma tv 2 years ago and it already took a Crap on me..How does a tv take a crap on you when you never even use it that much..I have tvs that are 10-15 yrs. old and they work perfectly fine still..I tried to talk to a higher position person but that obviously doesnt not happen with this company..I will NEVER I repeat Never by anything else Panasonic again because of this..This company cant even stand behind there product so why would Anyone ever want to buy there product..PANASONIC YOU SUCKKKKKKKK

Mad as Heck!

12/13/10

Buyer Beware. Do not buy anything online from this company Panasonic. The online help phone number does not connect you to speak to anyone, that is if you do not get a busy signal for hours, or a message that says they are having technical difficulties and to call back later. They charged my account several times and duplicated my order!!!! Read other reviews because all I read are awful! I wish I would have read them first, but I thought with such a big company I would not have any worries, well I was completely wrong!!!

Marcus McConico

9/29/10

I order some parts online for my video camera and it was supoose to be ship in two days I recieve one part. I called to find out what happen to my other part and they told me it was on back order. I would have to wait two too three weeks for this part. I order this online and it did not say it was on back order, which I feel it should have said and no one would have told me if I didn't ask. I email you guys about this part no one said anything about it being on back order, I talked to someone earlier about when will it be arriving she didn't say anything. I am very upset at the way you guys do business, I should have followed my first mind and din't deal with you guys. I will remember when I buy anything digital to go to SONY.