Onstar Corporation Corporate Office | Headquarters Contact Phone Number & Address

Arthur	5/1/12
Sadly they keep passing the buck on tech problems and now going away from live operators so one needs to buy a GPS system as a backup to their formerly nice working & sophisticated personalized system. Now a travesty of support to naysayers

Siren

2/20/12

Worst customer service out there. I have called 5 times and each time been on hold for more than an hour. I was billed triple for my renwel. I was told it would be credited back with in 12/24 hours. I still try to cell to get this taken car of and they answer briefly then say they are having computer problems and hang up!!!!! This is supposed to be a service provided for our safety. It is a scam and I will make sure to let everyone I know not to use their service.

Mary

2/17/12

I installed a Onstar in my older buick and cannot get customer service to offer me a plan and get me a phone number,. This has been the 9th day I have been trying adn they leave me on hold 30 and 40 minutes, constantly transferring me to another person. I have installed the mirror (from Best Buy) and their mechanic swears it is not a problem. I have talked to them no less than 10 times and cannot get anyone to get a subsciption to me nor a phone number. I use my car a lot and really need the phone system. It is worst than disappointing.....Where is the $200 I just paid to them. Someone should be looking into this.

Get Smart

1/26/12

Onstar is the biggest scam. I have received, while driving down the road, these continued SERVICE ONSTAR warnings going across my dashboard, then the blinking red light on the rearview mirror. I called Onstar and advised I do not subscribe to their service because I feel they are a scam. They advised my vehicle has an immediate recall notice from GM.; I advised that GM has not sent me any thing about a recall. Onstar advised they are notified first and they contact vehicle owners first. I asked Onstar what the recall was about, they didnt know but I should take my vehicle into the dealer for immediate service, since this was a very important recall. I called the dealership and there is no recall on my vehicle or on my VIN number. I advised Onstart I do not want their services and they should not be flashing this across my dashboard and disrupting my driving. When I asked them for a legal address they gave me a Post Office Box and said there is not physical address for Onstar its just the PO Box, I since found online their physical address. They are a con game. Onstar is a cash cow and cares about money, not customers and lives as their ads try to paint this caring picture of.

B. Smith	1/22/12
The one-star rating is for their renewal process. We purchased a new car with a 1-year subscription to Onstar, ending in June. In Feb. they contacted us about renewing. We agreed, but not realizing the low integrity of this company, we assumed the renewal would begin when the free year ended. Not so. The renewal began immediately, cutting off four months of free service. BEWARE!

Huckleberry	11/21/11
My apologies for a "Shabby" performance on my part in my post of 11/19/11. The Executive cited in the post should have read Ms. Joanne Finnorn, Director of OnStar Subscriber Services, not Joanne Killorn. I guess "..careless.." can happen to each of us. Sorry!

Huckleberry

11/19/11

Most of the previous posts seem to be right on the money with regard to OnStar's cavalier attitude toward customer billing and charges. An E-Mail message from OnStar, signed by Joanne Killorn,Director of Subsciber Service,arrived in my Junk E-Mail box. By chance I scanned it before deletion and discovered that the message contained a paragraph that cited a monthly charge for renewal at an increased service would be applied to my credit card if no action was taken by me. In my view, it is at best an unethical policy. An E-mail complaint to OnStar on the "Customer Support" site resulted in the most inane corporate response that I have ever witnessed. In response to my complaint, the Customer Support representative provided a detailed list of procedures for submitting a "Suggestion" to OnStar. My counter response is still unanswered. Am not sure what position "FCC", "Commerce" and "The National Better Business Bureau" have taken with regard to OnStar's ethics; but I intend to find out. OnStar, simply put, is a shabbily managed consumer service.

Rmayeur

6/6/11

I'm waiting on terminal telephone hold. Yet another game from On-Star's crack business team. On Star is committing credit card fraud and has used my credit card in an unauthorized manner. When I did not renew by subscription some brilliant thief took it upon themselves to charge me monthly using an old credit card on file because they thought I should continue their wonderful service--"you need it!". Even when they were told to cease, they just kept on charging my credit card. They have now been reported to my credit card company and the FTC. Tried getting to a supervisor at On Star but was put on terminal hold. What a joke. The service is great until you have an internal issue. Credit card fraud is a major issue and against the law. I've now been on the phone for over a half hour--I'm finding a corporate number now. They keep referring to this issue as an "inconvenience".

joseph An	5/10/11
every year I wait to be billed for the On Star, as it was set up when I conected to the service, Angain this year I got a letter stating " our policy is to accept monthly payments by credit card only" Not like General Motors I pay my bills with CASH, if you understood maybe you would not be in recovering from a bail out! I am an Americian living in the US. and would like to deal with the same!

MJL	4/26/11
I will never buy a car with Onstar in it. You sponsor Trump and his birther issues.

Jackie Alves	3/23/11
They do not deserve a star, whatsoever!! I am sick and tired of Onstar. They are crooks and when you have problems...you get the fricken Phillipines!! And when it comes to sharing personal information, I.E. CREDIT CARD, ETC....I AM IN THE U.S. NOT IN THE FRICKEN PHILLIPINES. ARRGGHHHH!!!! I am cancelling both my subscriptions. Customer service is the worst and does not exist in Onstar.

Ray Greene

2/22/11

I discovered that Onstar has the worst possible customer service I have ever dealt with. The left hand does not know what the right hand is doing. This is a terribly inefficient company and so I worry that they might not come through in an emergency.

My account had been in suspension while I purchased another vehicle. I notified them the day I took posession of the new vehicle. They assured me that my subscription was set up to end in November of 2012. I received my diagnostic report and the ending date was shown as May 2011. It took me 1-1/2 hours sitting in a cold car in the garage to get those dodos to get it right before. Now they have it wrong again. I wish there was another company I could switch to.

KEVIN FLAHERTY

12/2/10

ONSTAR HAS BILLED ME THREE TIMES IN THE LAST MONT; ALL IN THE SAME WEEK. WHEN I FINALLY PAID MY SUBSCRIPTION; I SOLD AS A TRADE-IN MY CAR. NOW THEY DON'T WANT TO GIVE ME MY MONEY BACK TO THE OTHER CAR I GOT RID OF.
IT IS SAD THAT I DRIVE A GM VEHICLE AND ONSTAR IS A GM COMPANY.
WHEN I DEMANDED MY REFUND LAST NIGHT ( PAID FOR RENEWAL YESTERDAY MORNING); I WAS TOLD I HAD TO WAIT UP TO 10 BUSINESS DAYS FOR A FULL REFUND TO MY CHECKING ACCOUNT.
I HOPE AND PRAY NO ONE EXPERIENCE WHAT I HAVE HAD TO DO. 12/1/10 AND 12/2/10.

Barry

11/12/10

On September 8,2010 I I picked up my new 2011 Buick Regal. Recently I downloaded the OnStar Icon onto my iPhone. In trying to set it up after entering my User Name and Password it asked for a Code. I applied for that Code and received by email. Everytime I entered the Code it wasn't being accepted. I then contacted and OnStar employee by phone and was told the reason was that my Hardware was an eight and I couldn't use it because my Hardware had to be a Nine. I don't know what is going on, but having a brand new car I souldn't be having this problem?????

Judes

11/8/10

Good evening, my subscription for Onstar ends next month. I called to re-new but I was told I cannot be billed monthly to pay by a check. Instead I need to provide my debit/credit card number and charges will be billed automatically. Why? As a subscriber I should be allowed the option of how I want to pay for service. I do not want monies automatically withdrawn from my account. I am quite disappointed as I want to re-new but not being sent a billed monthly statement I frankly do not understand why this isn't an option. I hope this information is passed on for review and a revision of this policy. Thank you for your time and attention in this matter.