One Nissan Way Franklin, TN 37067
(615)725-1000
Reviews For Nissan Corporate Office
 | 5/21/12 |
| I purchased a nissan 2010 cube from BoB Wondries Nissan in Alhambra, California, dont every buy a vehicle from this dealer. The service is customer service terrible. you will be waiting and waiting, and if they break something on your vehicle they will not tell you and let you drive away. | |
Bobbie Davis  | 5/9/12 |
| To Whom It May Concern: I am writing about my recent experience with Nissan regarding a recall on my 2006 Nissan Pathfinder, which I purchased in May of 2008 as a pre-owned vehicle. The recall with the NHTSA Campaign ID Number of 10V075000 involves a flaw with the fuel sending unit. I never received a notice from Nissan regarding this recall, which Nissan states is an extended warranty. I noticed that there was a problem with the fuel gauge sometime ago. Three weeks ago I was doing research online to try and find a solution to the problem. That is when I discovered the recall. I immediately contacted Orr Nissan in Bossier City, Lousiana at 318-752-3000, since that is the dealer that I purcashed the Pathfinder from. I spoke to Mike in the service department who told me that I would have to pay to have the problem fixed, because the mileage was over 72,000 miles and that it would cost me around $600.00. Had I known about the recall, it would have been within the mileage specified when I contacted them. I took the next step and called Nissan USA at 1-800-647-7261 and spoke to Rita at ext# 457220. Rita told me that the reason I was never notified was due to an error on Nissan's part, since they never entered my information into their computer system designating me as the new owner of the vehicle. So, the notice was sent out to the prior owners whom live in another state. At that point she opened a case for me with the case # 7881103. I was contacted by Tim from 1-800-343-6913 ext# 458114, who told me that they were not going to honor the recall and make the repair, because I did not have my Pathfinder serviced at Nissan. He then went on to say that if I had brought it in to them to perform regular maintenance on it, that they would have found the problem and corrected it. He then said that I would have to pay for it myself. Well, I have taken it in on numerous occasions for an oil change and regular maintenance, they did not spot it on either occasion. My husband now handles the regular maintenance on my Pathfinder and our other Nissans, because we cannot always afford to have a dealer perform the maintenance. But, even if I had never taken it to them for maintenance, I should not be punished for servicing my own vehicle. That is unconstitutional, nor should I have to pay for something that was recalled in the first place, especially since Nissan failed to notify me of that recall. I think that Nissan should fix this problem, especially when you take into account all of the errors they have made concerning this circumstance. Clearly nothing here can be found to be my fault! I am hoping that this email will do some good, however if not so, my attorney will be contacting Nissan USA. I have also contacted the NHTSA, as well as Nissan Global. This is really sad, because all of the vehicles that my family and I buy and own are Nissans. However, after seeing how Nissan treats their loyal customers, I nor my family will ever buy another one. I just want to ask, Is this how Nissan treats all of their customers? Sincerely, Bobbie L. Davis (318) 525-4789 | |
| Reginald Martin | 5/10/12 |
| Beware. In all the years of purchasing vehicles, the people at Nissan of South Holland (Sales manager, sales consultants, and the service consultants)are the most dishonest, deceitful, belittling people I have ever had to deal with. Avoid buying a used car from this dealership. They fail to disclose problems with the used cars, but they will tell you that every used car is checked by a ASC certified mechanic. My sister took delivery of a used car which had several problems, but was promised by the sales manager that those problems would be corrected. Once the paperwork was done, the ASC mechanics could NOT find any problems. She had to come out of pocket to have the repairs done elsewhere. Two thumbs down for this dealership and the Nissan of North America Corporation. | |
| samson Mburu | 5/11/12 |
| I bought a Nissan caravan ZD 3.0 L .I just need to state here and now that this was one of the greatest manufacturing errors that Nissan Company ever made.Over 95% of Kenyans who have bought this vehicle are all crying foul.They are all in tears.In fact,various buyers in kenya want to come together and petition the government for allowing this model into kenyan market.It is not made for the Kenyan Market.I am leading them and I am collecting signatures.In fact I am advising the importers that I have visited not to import the model.The vehicles' engines have a fault that we all think is a manufacturing error.Whether new or old the vehicles litter the Grogan Garage in Nairobi.In fact buyers are shying away from this model that has made all its buyers poor.It only functions well for a few months before the engine problems come in and distorts everything.I am now looking for funds to replace the engine with a QD 32 WHICH IS THOUGHT TO FUNCTION BETTER. I am a bitter man.This model is draining the kenyan people.It has exhausted all my resources with its unending problems.Kindly recall this model and refund our money and all the money we have spent in correcting it.Its Spare Parts are also VERY EXPENSIVE.If anyone cares to reach me,I am in Kenya,Nairobi.My email is: samsonmburu@yahoo.com and my CELLPHONE is 0733 245 209. I really need an explanation to this GLOBAL FRAUD. | |
| Michael Podufaly | 5/16/12 |
| I had my 1999 Pathfinder taken off the road due to poor construction and rust in the left front wheel. I was give a small SUV. I am disabled, I need my scooter that is in the car. I have a electric left in it. I have asked several people from Nissan and Morley Services (3rd) party for the recall. To change cars for me, I need a small van so that I can used a borrowed ramp to get my electric scooter in and out. Without this scooter my life style is greatly crimped. I can walk limited distances, but for a normal life style, I need my scooter. I have not received any help. Why should I or anyone else ever want to purchase a Nissan product at all. | |
| Denise Mark | 4/24/12 |
| We have a 2007 Nissan Titan and we are in the process of having to replace our left and right exhaust manifold. This will make a total of 5 exhaust manifolds replaced in 5 years. Nissan has a quote " We will offer only products and services that meet your needs" SERIOUSLY. Our last exhaust manifold was replace only 7 MONTHS AGO. The question is *did they replace it with a new one or are their exhaust manifolds not any good to begin with? We are good drivers in our 50's. We don't go 4 wheeling. What is causing the problem? We are out of warranty. I took this to their Customer Support. First of all they could NOT get my last name correct after 2 months of looking into this. Then they finally gave me the answer I knew they would give. We will not be able to help you. Thank you for taking so long to let me know. Exhaust manifolds for Nissan Titans now reported to NHTSA 1-888-327-4236. I will be following up in Facebook, emails, newspapers, etc. 5 exhaust manifolds in 5 years on a brand new truck - they do not care. I would Nissan. | |
| Also Will never go there again.... | 4/27/12 |
| Ditto Ditto Ditto!!! on the posting "Will Never Go There Again" for Conyers Nissan. Couldn't of said it better myself. What a lousy bunch of Representatives for Nissan. They really don't care about their customers after the sale. | |
| Edward Glenn | 4/27/12 |
| went to conyers nissan on april 12 2012 about a clicking noise in my 2006 Titan Tech told me it was my drive shaft.$1258.95 to replace .got 2nd 3rd &4th oppion not the drive shaft at all it the Transmission !!! charge me $95.00 dollars to give me the wrong information .how can you not no your own product the sales rep was ready to order the Drive shaft asif they were so sure that,s what it was i wonder if i had let them replace it .then were they going to to give me the shaft .about i need a transmission. i will be BUYING A FORD CONYERS NISSAN IS JUST A RIP OFF DON | |
| Rick | 4/27/12 |
| so my girlfriend has an 06 frontier. she's had several issues with it since i've known her. this last one involved the relay for the ipdm. well, in diagnosing the issue i found several recalls. i had her call nissan customer service and even though these are manufacturer defects they refuse to honor their recalls because the vehicle is over the mileage they list. the relay for the ipdm can cause the vehicle to stall randomly. so, if she is driving in rush hour traffic and trying to get through a busy intersection, the truck could stall. if this happens a serious even up to fatal collision could occur. i think this is terrible customer service on nissan's part. i've never owned a nissan and after this i will not and will do my best to convince others not to as well. despicable nissan....just very poor customer service levels. while researching these issues i've noticed so many complaints to this end. | |
| Cherrell Y. Hinnant, Washington, DC | 3/12/12 |
| DO NOT TAKE YOUR CAR TO PASSPORT NISSAN LOCATED IN MARLOW HEIGHTS/SUITLAND MARYLAND, NOT A GOOD SERVICE Took my 2005 Nissan to Passport Nissan, back on September 2011, because I was having problems with it not starting sometimes, it would start, and then at times the lights would not turn off, or the windshield wipers would not turn off, so anyway, finally I took my truck to Passport Nissan, I was told by Brian Sturman, that I needed a new transmission, because the senor located in the transmission was not sending the signal for the engine to start, and that it would cost me $5000.00, and that I should think about trading it in, after thinking it over I decided not to trade it in, because they wanted me to trade it in and also pay for the transmission, which made Mr. Sturman very angry, to make a long story short, after getting my truck back, my daughter drove it for a couple of days and then all of a sudden the transmission oil started leaking from the truck, I did not think to take it back to them because I was to bend on what they had told me as to me needing a new transmission, which I was going to have it fix by some other company, like AAMCO, when I got my taxes back, because yes I was short on cash, I had my truck towed to AAMCO, and was told that it did not have any transmission fluid in it. I call Passport Nissan to let them know that they did not place the cap on tight after they had but my truck back together after I had told the I was not going to let them repair it, and that they was the reason for the fluid to have leaked out and that no I was not asking them to pay for the repair because yes it was six months and it was my fault for not taking the truck back to them when it happen, but to take the responsibility of not placing the drain cap back on securely. Mike Whelan the Service Manager told me I was a lair and they their mechanic was a very trained mechanic and that could not have happen. I know that Passport Nissan was the ones who did it because my transmission had never had a leak nor had anyone every mess with it until I had taken it to Passport Nissan. SO IF YOU LIVE IN THE WASHINGTON, DC/METRO AREA, DO NOT TAKE YOUR CARS TO PASSPORT NISSAN, MIKE WHELAN HAS VERY POOR TASTE AS A SERVICE MANAGER THEY DO NOT KNOW WHAT THEY ARE DOING AT THAT DEALERSHIP, ALSO ONE OF MY GIRLFRIENDS, WAS GOING TO PURCHASE A CAR FROM THE PASSPORT NISSAN DEALER LOCATED IN MARLOW HEIGHTS/SUITLAND AND WAS TOLD BY HER CREDIT UNION THAT THEY WOULD NOT FINANCE A CAR FROM THEM, THEY WERE OVER PRICED AND THEY DID NOT HONOR THEIR WORK, SO BEWARE OF THIS DEALERSHIP | |
| Melody Bush | 3/8/12 |
| I have a 2006 Nissan Quest and I have taken very good care of my van. The problem I have had is that the odometor numbers began to disappear. I kept up with my mileage and changed the oil on the recommended maintainance. I called Castrucci Nissan to get this fixed. It took SIX MONTHS to get the part, told it was on back order, then I was told the van had to sit in order to get the correct reading. Fine, no problem as long as it got fixed! I dropped the van off on 3/7/2012. I picked up the van on the next day to ONLY find out the tech ADDED 2739 MILES ONTO THE ODOMETOR AND THE CORRECT MILES WERE ON THE PAPER! WTF!!!!!! I was told the the tech ESTIMATED the miles. How and WHO in the hell is he to estimate a damn' thing! Then what really gets me is that he tried to play me as some dumb a-- woman that don't know nothing. It's okay for me to pay for the damn thing, but it's NOT okay for me to know anything about my vehicle when I drive the damn' thing and take care of it? Get it together Nissan and your damn' people that's working for you! Don't make a product if you won't stand by it!!!!!!!!!! | |
| VERY DISAPPOINTED IN NISSAN | 3/5/12 |
| I bought my 2003 Altima new from Nissan Garden City, NY, it has only 44K miles on it and has been well taken care of with oil changes, etc., but I've had more trouble and costly repairs w/this car than with any other car I've owned. It's been towed 3 times in the last 18 months to Nissan Garden City and they rake me over the coals with needless services and very costy repairs every time. Then last week I contacted Nissan customer service to ask for help only to be told that each dealership is owned and operated independently and Nissan won't help me at all. How can that be that a large company like Nissan doesn't stand behind their product or the people who sell them? They did tell me, however, that Nissan does NOT recommend transmission or coolant flushes yet I've been told in Garden City that the flushes are necessary if I want the car to run smoothly and go for over 100K miles. I've had 2 transmission flushes in 18 months at Garden City's suggestion and I now have an $1880 charge on my credit card for services and repairs that could actually damage my transmission. I'm ready to junk this car before it cost me anymore money and buy a Toyota or Honda. I'm trying to find the email address for the CEO, Carlos Ghosn. Can anyone tell me what that email address is? I intend to write them, and the Better Business Bureau, until someone helps me. | |
| susan halpin | 3/3/12 |
| In 2006 I bought a new Nissan X Terra from SLOAN NISSAN IN GLENSIDE, PA? I paid it off early and my title never came. I called sloan and they said they would correct it. Come to find out the car I purchased had a diKfferent VIN number than the one i bought. I PAID FOR CARFAX AND THEY TOLD ME THIS CAR WAS PERVIOUSLY OWNER! The numbers weren't even close. I was told to come to SLOAN TOYOTA to get the title corrected. sloan told me that was an error. Iget the title back and it says LEMON! I call Sloan and they say it was another error and they will correct it. So now I think all is rightand i go to trade my truck and the dealer want take it because it is listedas a lemon and it said milage was turned back.I bought a new car. This is fraud. The salesmans name was LEE GOLDBERG? I will be calling corporate and plan to go to the news media unless this is resolved immediately. NO STARS FOR NISSAN! SLOAN OR LEE GOLDBERG? | |
Keri Hollifield  | 2/28/12 |
| I am very unhappy with Dutro Nissan. We purchased a brand new vehicle from this dealership a few days before Christmas 2011. Just a few weeks later, I hit a small pot hole in the road and my hub cab came completely off. I don't feel the hub cap was put on right if that's all it took for it to pop off. When I pick it up, it was broken at the bottom. It looks terrible. I contacted Dutro Nissan and they would not help at all. I have a brand new car with an ugly hub cap. We have bought Honda's in the past, not sure now if I will ever buy another Nissan. Keri Hollifield | |
| Veronica Robinson | 2/27/12 |
| I brought a 2012 Nissan Sentra from Capital Nissan of Wilmington NC. I met with some of the most unprofessional people that I have ever met in my life. I have never met so many liars in one place. My Sentra as something under it that sounds like it is closing every time I take off, when asked what this was, brace yourself for this one"I don't know you will have to get a master machanic to look at it." My thought "Really you think." It took me about 15 mins. to talk with someone from the Corporate Office and then I could not understand them. I am not happy with the service nor with the car. Thinking about trading it in. Wish I would have went to another dealership. | |
| WILL NEVER GO THERE AGAIN | 2/22/12 |
| Conyers Nissan Sucks! Their sales people are liars and will say and do anything to get you to buy a car. Once Carl Whipple (#1 sales guy there) gets the sale with you he could care less about any issues that you may have with your vehicle after the sale. The service manager Serge sucks as well. He talks to you like your an idiot and never addresses the issues that you have with your car. I have never met a more incompetent bunch of individuals in my life. These people could care less about their customers. All they care about is making the sale. I have sent several emails about my complaints and still have NOT back at all. Companies like this will only last for so long. They need to understand that in order to have a long lasting business you MUST treat your customers well. I had several people that were in the market to buy a car and I told them to stay as far away from Conyers Nissan as they could. Plus they have witnessed how I have been treated and said that they will spread the word quickly about this companies reputation. | |
| Edna Dumas | 2/22/12 |
| O October 15th 2011, I purchased a 2012 Nissan Rogue SL from Regal Nissan in Roswell. I have a clicking noise in my upper left Wheel and my radiator shakes so much it sounds like my valves are rattleing...I paid cash for the Rogue..I have since taken it into the Regal Service Dept twice (2) Times and it is still not repaired...the sales manager states that the radiator is normal like that because that is the way they are making them now.....I want my vehicle repaired or I will have an attorney proceed with this. Please respond Edna Dumas | |
| screwed | 2/19/12 |
| I purchased a 2002 nissan altima on 1/30/2012 paid cash 7,500 cash i was told this was a great car that would last for some years without problems. on 2/2/12 noticed it did not have any oil in it put a quart in it didn't drive because didn't have insurance on it at couple days late got insurance and drove it to work the decided to check oil again noticed no oil looked under car noticed a bad leak call nissan of athens and was told to bring it in, could not go until my off day took it in on a friday there were so many things wrong with this car over 1,200.00 needed repairs that was serious i was so mad the only thing i could do was trade it back in which they i got nothing for because they overpriced a vehicle which i questioned before signing the papers they said it was correct then looked it up on the internet and then questioned them the said someone intered the wrong prices on some of their cars so i got screwed twice and don't like and trying to find out who i can talk with. | |
| Medrano not happy | 2/12/12 |
| I have a 2008 Nissan Sentra that I hate, when I perched my Sentra back in 2008 they told me that it had no miles on it which was a lie it was used a demo car and it had 14 miles on it. shortly after having the car for about 6 months the breaks needed to be replace, which it covered under my warranty however I had to go back for the same reason 8 ( yes EIGHT !!!!) more times. which 3 out of those 8 were not covered I had to pay out of pocket. On my last visit they told me that my air bag was on recall and that they would make sure that everything was okay, so after waiting for 3 hours they said at it wasn't on recall and that my car was ready well shortly after that my airbag light started flashing so I did what anyone would do I too it back to Nissan so that they could tell what was wrong and they told me that the Spiral Cable needs to be replaced and that it would cost me $546.83 to replace it and they charged me $98.00 just to look at to tell me what was wrong.Every year since I got the car I have spent over $380 on different things that need to be replaced. I told them that they were the only ones who touched my airbag and that I shouldn't have to pay for it to be fix. they basically told me that It wasn't there fault because they didn't check the drivers airbag they only checked the passengers airbags. I must say every time I go to get something fixed its been a horrible experience and I have been VERY dis-satisfied I will never buy or suggest to anyone to buy a Nissan Sentra. I started thinking that maybe I had a lemon car. | |
| Ezekiel ClydeWilliams | 2/6/12 |
| I leased a 2012 Altima Nissan (Vin 1n4al2ap4cc159468 )at Nissan of Garden City Hempstead, NY11550 I picked up the car at11/ 15/2011.Could you please tell me if your office send me a survey through the mail?If not, please send me one.I am not talking about the strategic Vision.But the survey,I full out and mail it back to you. Thanking you in advance.Yours Truly,Ezekiel C Williams | |
| Wilbert Jones VIN#1N4AL2APXCN488051 | 2/7/12 |
| I puchased 2012, Nissan Altima on 31 Jan 2012. Ferman Nissan of North Tampa 11001 North Florida Ave., Tampa Florida 33612. The vehicle was not at the dealership and was to be deliver on the next day 1Feb 2012. The dealership salesmen Ali calls and says your vehicle has been delivered but it is damage goods with a dent in paasenger door on drivers side. My salesman, sales manager, and general manager, tells me to bring vehicle back 7 Feb 2012, and their dent and touch-up paint will make it look new. It look bad unacceptable. I ask general manager for corporate office phone number. He told me to wait until 3000 miles service they would detail the vehicle and touch-up paint. My daughther is upset her first new vehicle with 72 months to payoff. We have spent $700.00 in window tint, am/fm/cd player to include installation kit and rear deck speakers. We want a brand new 2012 black Altima with no dents. I am a retired and disabled military Army veteran. We only want fairness. I am sure no one from the dealership or Nissan Corp would want to buy a new car dented! Thank you God bless. | |
| LET'S BE FAIR | 2/3/12 |
| This year I got a recall letter from Nissan for a 1998 Pathfinder,so in good faith I let my husband take it to Mike Shad here in Jacksonville,Fl. The service Mgr. told my husband that they deem my truck unsafe he really said that the truck was a death trap so, they put me in a rental for a month they had three inspectors to also say undriveable all of a sudden a fourth inspector comes in and says it can be fixed so,they are taking this one mans word for it. I am very afraid of driving it like I use to. They wouldn't even give me my money back for my tag and insurance. To methe truck is still not fixed. | |
| Lambert martin | 1/26/12 |
| conyers nissan in conyers ga Wow Jerry Pike the worst soleman ever, ever. After i spent $33000.00 on 2 cars at the same time i was insluter in frount of all is sails buddies and he ( JERRY PIKE ) Called the police on me. All i sak him to fix a ploblem i dident notice when i bought the car the night before WOW WOW. How can a conpany have people like him representing they in these days and times. Never again will i go back there for any thing. I wont even drive down that street again Shame on you conyers nissan georga and shame on you Jerry Pike. | |
| Katherine Horton | 1/26/12 |
| Wow I have seen many bad reviews about Nissan's customer service but that doesn't surprise me. I purchased my certified 2009 Altima through ABC Nissan in Phoenix with 67k miles for $16,670 found out a few weeks later I could have bought the same year and model with 30k miles for the same price. This car probably didn't have hail damage like mine. I also fogot to mention I was screamed at by the salesman and began crying in the finace office. A week later I sent a letter to the owner of the dealership to tell him about my horrible car buying experience, he did respond and attempted to up sell me but I told him where I had to be financially. It's been six months now and after trying to make one last attempt for ABC Nissan to make it right I was told the general manager is no longer with the company!! Then last week I attempted to call the assistant to the new general manager Travis Holt but never received a response from my voicemail. Regardless to say I am not happy with the situation and promised an option that was never presented to me. I work in customer service and I would never ignore my client if they felt upset I would resolve the situation!! | |
| | 1/27/12 |
| im writing to state how much i LOVE my nissan murano. the only problem ive had is the front seat came unwelded from the base and is loose. i checked the price to replace and costs around 1300.00. im a single mom and can not afford to replace unfortunatly. wondering about recall on this issue since (from what i was told by dealership)this seems to be a frequent problem with the murano. have put a call in to headquarter on 1-27-12. hoping they will help resolve this problem. will keep u posted on results. | |
| Amanda | 1/24/12 |
| I set out to purchase a vehicle and had my choices narrowed to 3 cars, one of which being a Nissan Rogue. I visited a Nissan dealer in Mechanicsburg, PA. It was the worst dealer experience I've ever had. I looked at new and pre-owned cars. I expressed interest in one pre-owned Rogue only to find that the advertised mileage was 10k less than the true mileage (I found the error, not the dealer). The salesman were patronizing, which I find extremely unprofessional. They attempted to keep me there while doing the "back and forth talk with the manager" routine despite me informing them that I was in a hurry. They helped me decide not to buy a Rogue. Even if I had previously decided that that was the car of my choice, they would have either changed my mind or sent me to another Nissan dealer. When I left the dealership, I told them that I would contact them if I decided I was interested in purchasing a car. The dealer called me once to twice a day for 2 1/2 weeks. I BOUGHT A NEW HYUNDAI TUCSON AND COULDN'T BE HAPPIER WITH MY CHOICE...great car, great customer service! | |
| walter cooper | 1/19/12 |
| I leased a 2011 nissan sentra (my third lease from Red Bank Nissan). My wife has gotten stuck with the car 4 times in the last couple of months and when I call Red Bank Nissan they tow it in and tell me it is fixed. It is not fixed and it has broken down from our 4th visit to the service department. It is now sitting at the dealership and at this time I told Nissan, I do not want the car and the sales manager does not answer his voice mails. I am going to the higher authorities and have this problem rectified. No more Nissans for me | |
| Syed Ibrahim | 1/15/12 |
| I have taken Nissan Altima 2010 from AlHamrani in jeddah, saudi arabia. here i want to share my views about the Nissan as a whole. your only point is to manaufacture the car and sell it, and what about the service part which is very important. till some months everything was right with the car. suddenly one fine day when i was about to leave for my office, as usally i came near the car n try to start the car, but it was not starting, then i call this guy but for the repair. anyhow i took my car there. but believe me this guys they took almost 20days but still not able to find out what was the problem with it. it is so phatetic situation this guy will not lift the phone also. pl try to help me in getting my car done ;from Alhamrani dealer in jeddah. | |
| Anton Gomilsek | 1/11/12 |
| I have 2009 Nissan Murano LE. I had to replace tilt motor on the stering column. I also bought extended waranty, but dealer told me that this is not covered, because this is a luxury item. Sadly Nissan knew about this problem but they didnt issue recall on that item. To top it all,Nissan did send the bulletin to all dealers about the problem,but custumers got didnt get to be taken care of. One think I know for sure, this a first and last Nissan that I ewer bought. Very unhapy customer | |
| Ms. New Orleans | 1/12/12 |
| DEAR NISSAN I HOPE YOU TAKE NOTICE OF YOUR CUSTOMERS WHO NEED YOUR UNDERSTANDING AND HELP. YES IT MAYBE A FEW OF US ASKING FOR YOUR HELP RIGHT NOW. SURE YOU CAN TURN YOUR HEAD ON THE FEW THAT ARE ASKING FOR YOUR HELP AND JUST WATCH AND SEE AS IT IS THE TRUTH CUSTOMERS ARE ALWAYS RIGHT AS WALMART HAVE SAID. KEEP REFUSING AS IT APPEARS TO HELP YOUR CUSTOMERS MAKING THEM WRONG. YOUR COMPANY AS IT APPEARS BECAUSE OF POOR SERVICES WILL LOOSE MORE MONEY THAN EVER IN THE YEARS TO COME, BECAUSE OF POOR CUSTOMER SERVICES NOT CARING ABOUT PEOPLE WHO SPEND THEIR MONEY WITH YOU. I ASSURE YOU THERE MAYNOT BE A NEED RIGHT NOW FOR YOUR COMAPNY TO CARE ABOUT PEOPLE WHO ARE ASKING YOU FOR HELP BUT I AM SURE GOD DOES NOT SLEEP AND HE SEES AND KNOWS ALL. SURELY EVERY MAN WILL REAP WHAT HE HAS SOWN AS THE WORD OF GOD SAYS.AND THAT IS TO SAY YOU WILL REAP AS IT APPEARS THE BAD SEED YOU ARE SOWING TURNING YOUR HEAD ON FOLKS WHO REALLY NEED YOUR HELP. ONE DAY YOUR COMAPNY WILL NEED FOLKS TO SPEND THEIR MONEY WITH YOU AND MANY WHO DO NOT EVEN KNOW YOU WILL HAVE NO INTREST IN GETTING TO KNOW YOU. AND THOSE OF US WHO DO KNOW NISSAN AND HOW YOU HANDLE BUSINESS WE ALREADY KNOW NOT TO SPEND MONEY WITH YOU ANY MORE. WHICH MEANS AS IT APPEARS YOUR OWN SEED YOU HAVE SOWN SHALL RUN YOU OUT OF BUSINESS. PEOPLE WHO HAVE SPENT THEIR MONEY AND THEIR LIFE SAVINGS WITH YOUR COMPANY ,BECAUSE THEY BELEIVED IN YOUR COMPANY NISSAN AS I DID TO BE THE GREATEST. I AM A NISSAN OWNER AND A SINGLE MOM AND I HAVE SPENT MORE MONEY ON THIS CAR I HAVE PURCHASED NEW.I HAVE TOO CHOOSE SOMETIMES BETWEEN THE NOTE AND THE REPAIRS. SORRY TO SAY I AM A OWNER OF 2008 NISSAN SENTRA.THE MAIN PROBLEM WITH MY CAR WHEN I HAD IT FOR TWO WEEKS NEW OF THE LOT. IT WOULD TAKE OFF LIKE A JET THAN SLOW ITS SELF DOWN SOMETIMES KILLING ON ME.I WAS TOLD BY NISSAN IT WAS THE BRAKES. BUT EVERY TIME I TOOK THE CAR TO THE DEALER SHIP THEY SAID IT RUNS LIKE NEW. THEY SAID THERE WAS NOTHING WRONG WITH IT. SO I CALLED THE 1-800 NUMBER AND HAD THEM TO KEEP NOTES ON MY CALLS SO I CAN HAVE PROOF OF HOW LONG THIS PROBLEM HAS BEEN GOING ON WITH MY 2008 NISSAN SENTRA. EVEN THOUGH I FELT IT WAS UNSAFE FOR ME AND MY CHILDREN TO RIDE IN. I CONTINUED TO DRIVE THE CAR WHAT WAS I SUPPOSE TO DO WHEN I HAD NO MONEY LEFT TO PURCHASE ANOTHER CAR BECAUSE I SPENT MY LIFE SAVINGS BELIEVING THIS WOULD BE THE BEST CAR AND WOULD LAST ME ALMOST A LIFE TIME. MY FAITH IN GOD KEPT ME AND MY CHILDREN SAFE ALL THIS TIME IT WAS GOD KEEPING US SAFE AND ALIVE BECAUSE THE PROBLEM WAS FOUND ON 1/12/12 AND I WAS TOLD BY A DEALERSHIP THEY CANNOT UNDERSTAND HOW I WAS DRIVING THE CAR LIKE THAT. THEY SAID IT SHOULD NOT HAVE STARTED UP AT ALL BUT MY DID. AND I WAS TOLD THE PART HAD STRANGE CUTS IN IT THEY HAVE NO CLUE HOW THAT COULD HAVE HAPPENED THEY NEVER SAW THIS HAPPEND BEFORE.TO GET TO THE PART YOU HAD TO ALMOST TAKE THE MOTOR OUT AND NO ONE HAS EVER WORKED ON MY CAR OTHER NISSAN. I ASKED TO KEEP THE PART AS MY PROOF INCASE HOPEFULLY NOT BUT IF SADLY SOME ONE ELSE HAVE AN ACCIDENT BECAUSE OF THIS SAME PROBLEM AND DIE IN AN ACCIDENT BECAUSE OF IT. I WILL HAVE MY PROOF TO GIVE TO THE BOARD OF INVESTIGATORS THAT I REPORTED THIS TO NISSAN AND NO ONE AT THIS POINT CAME TO HELP ME OR TOOK TIME TO CORRECT THIS DANGEROUS PROBLEM.THIS DEALER SHIP COULD NOT BELEIVE NO ONE AT NISSAN TOOK THEIR TIME TO FIND THIS PROBLEM WHICH WAS A VERY SEROIUS PROBLEM AND DANGEROUS PROBLEM. AND I WAS TOLD THIS PART DOES CAUSES THE CAR TO GO FAST AND KILLS.IT SADDENS ME TO SEE AS IT APPEARS NISSAN DO NOT CARE ABOUT THEIR CUSTOMERS. IT IS NO WAY ON EARTH PEOPLE SHOULD BE WRITING ANYTHING NEGATIVE ABOUT A COMPANY I ONCE LOOKED UP TO NISSAN BELEIVING YOU WERE THE BEST.BUT NOW I UNDERSTAND PEOPLE ARE STILL TRYING TO GET YOUR ATTENTION SO THAT YOU WILL UNDERSTAND MR. NISSAN WE YOUR CUSTOMERS ARE HURTING AND WE REALLY DO NEED YOUR HELP.YOU MAY NOT UNDERSTAND THIS TRUTH MANY TIMES THE LITTLE GUY IS OVER LOOKED AND BIG COMPANIES FEEL THEY ARE TOO BIG TO FALL BUT IN MY LIFE TIME I HAVE SEEN BIG COMPAINES LIKE NISSAN FALL AND GO UNDER NEVER TO SURFACE AGAIN. NO COMPANY IS TO BIG NOT TO FALL.AND IF THIS SHOULD HAPPEN TO NISSAN UNDERSTAND THIS GOD DOES NOT SLEEP HE KNOWS EVERYTHING THE GOOD AND THE BAD. I BRING GOD INTO THIS MATTER BECAUSE I DEPEND ON HIM TO PROTECT ME FROM FALLING INTO UNFAIR PLACES.AND SINCE IT APPEARS AS THOUGH I HAVE FALLEN SADDLY INTO NISSAN'S HAND GOD WILL HAVE TO TAKE NOTICE OF MY TROUBLES WITH NISSAN.I HOPE NISSAN TAKE NOTICE OF PEOPLE WHO REALLY LOVE THEIR CARS LIKE ME BUT HAVE PURCAHSED BAD CARS WHAT IS IT GOING TO CAUSE OR HURT NISSAN TO CORRECT THEIR CUSTOMERS PROBLEMS AND HELP US. WHY LET YOUR CUSTOMERS LEAVE YOU SAD AND BROKEN OVER SOMETHING YOU ARE BIG ENGOUH TO FIX THAT WANT REALLY CAUSE YOU A DOLLAR MISSED LIKE IT IS CAUSING OUR LIVES TO FIX THE PROBLEM. MOST PEOPLE IN OUR DAYS BUY CARS TO LAST .IF I HAD MY CHOICE I WOULD HAVE PURCAHSED A GOOD LOOKER BUT INSTEAD I WANTED CAR THAT I KNEW WOULD BE THE BEST AND SAFE AND GOOD FOR ME AND MY CHILDREN SO I PURCHASED A NISSAN OVER EVERY OTHER CAR. NOW IT APPEARS THAT NISSAN DO NOT CARE ABOUT ME AS THEIR CUSTOMER. I HOPE I AM WORNG BUT THIS IS WHAT IT APPEARS LIKE TO ME AND MANY OTHERS.MR. NISSAN I HOPE YOU WILL UNDERSTAND MY HEART WRITTEN LETTER BECAUSE WE YOUR CUSTOMERS REALLY DO NEED YOU AND WE RATHER NOT LEAVE NISSAN . I RATHER PURCHASE ANOTHER CAR FROM YOU IF YOU CAN SHOW ME YOU DO LOVE YOUR CUSTMOERS AND WE ARE IMPORTANT TO YOU MR. NISSAN. PLEASE UNDERSTAND MR. NISSAN IN LIFE WE ALL NEED ONE ANOTHER. TODAY I NEED YOU AND TOMMORROW YOU WILL NEED SOME ONE ELSE YOURSELF THAT IS THE ORDER OF LIFE WE ALL NEED EACH OTHER FOR ONE THING OR ANOTHER.WHAT DOES IT HURT TO BE KIND AND HELP ALL THE PEOPLE WHO HAVE EMAILED YOU POURING OUR HEARTS OUT TO YOU. SURE YOU KNOW WHO WE ARE BECAUSE ONCE WE PRESS THE SEND BUTTON IT GIVES YOU OUR EMAIL ADDRESS SO SURE YOU KNOW WHO I AM BY MY EMAIL AND IF YOU LOOK ME UP YOU WILL KNOW ME AS YOUR CUSTOMER. SO WHY NOT TAKE INTRESTED IN HELPING YOUR CUSTOMERS.MR. NISSAN PLEASE LET ME KNOW AS YOUR CUSTORMER YOU CARE ABOUT US BY HELPING RESLOVE OUR TROUBLES. THANK YOU FOR TAKING TIME TO READ OUR COMPLAINTS.THIS IS NOT A PERSONAL COMPLAINT AGAINST A PERSON THIS IS A COMPANY COMPLAINT AGAINST A COMPANY CALL NISSAN CONCERNING MY CAR 2008 NISSAN SENTRA. | |
| ralphe birkett, Henderson, NV | 12/30/11 |
| To whom it may, or may not concern, *April 20, 2010: I was sitting at my computer, mouse in hand, anxiously awaiting the Nissan 1:00PM sign up page to appear, and to be one of the first to reserve a Nissan Leaf for a fee. Voila! I was in, with a low reservation number, 48C2**** and all I had to do was wait for Nissan to start shipping the cars to the Nevada, dealers. *September 17, 2010: I received a e-mail from Nissan, telling me that the 2011 Leafs were sold out, and only 2012 models would beavailable at an increased price, as the “Cold Weather Options” are now standard equipment. I was part of the Leaf, Research Panel. They did not ask any questions regarding this matter. Why was it decided that the Leafs shipped for the South/Western market, would have “Cold Weather Options” installed as Standard Equipment for owners that would not have the need for, or ever use these items? Heated steering wheel? ( I have gloves) Heated seats? (Use a pad) Heated mirrors? (No need) Heated Battery? (I can understand Nissan wanting to protect this expensive item, but, what about the 115 degree summer temperatures in the desert?) I burn my hands on the steering wheel...when leaving the mall. The winter temperatures rarely drop lower than 36 degrees, and they rise to almost 50 by midday—plus, I have a garage. If I lived in Minnesota, I would probably welcome these options, but, Las Vegas, Phoenix, San Diego, Miami, Hawaii??? There are buttons on this car that would never be pressed. These forced installed “Options” caused the MSRP to increase $2,420. since the price announcement for the, “First Affordable Electric Car!” Hey Nissan, did you ask anyone along the Southern Belt? Consumers would like to see, Longer Range, & Shorter ChargingTimes. *December 1, 2011: I just received the OK to contact a local Nissan dealer to get a quote. I intend to lease. The quote came back 2 days later, at $36,050. With $2,499. ICP and $461. per mo/36 mos. No $7,500. Federal tax credit? Now, some of you reading this might think this is a good deal, but, I’m an old guy living on SS & a small pension. When the price was announced for the lease for the Leaf SV, $1,999. down, and $349. a month for 36 months. I thought, HEY, I can do this. My current car payment is $350. mo, and I can get the $1,999. for the DP, and maybe another grand for extras, like destination charge, tax, reg, ins, but that was not to be. The upgraded Leaf, SV, was jumped up $500. DP & $112. mo!!! WHAT HAPPENED HERE? All I wanted was a chance to beat the “Oil System” before I check out. Thanks NISSAN, for leading me on for TWO YEARS! | |
| | 12/30/11 |
| my nissan titan use to be the best truck i ever owned until the engine light came on and it was spitting and sputtering when you hit the gas to pass or after the light turned green you would press the gas and it spit, spuddered, and almost died when you took off from a stop! the real kicker is i took it in for the recall on the gas gauge, after they fixed it thats when it started runnin bad so i got it back from the recall rode down the road and made a U-turn took it right back in and the hooked it up to the computer and said it was my catalytic converters so i spent 4000 dolars on that and it did the same thing! they hooked it up again to the computer and they said it was my O2 senser and you would never guess what happened..... THE SAME THING!!!! so i wads mad i brought it to a mechanic NOT a part changer because thats all the dealership is a part changer!!! the mechanic finally said that it was the recall part that they changed since the sendin unit, filter, fuel pump, and what ever else is on that part that is sold all together because you can't buy all that seperate but when i brought the proof to the dealer they said that it would cost another 1000 dollars to put a fuel pump on!!!!! for the life of me i can't figure out how they changed the recall part but the pump wasn't changed if its all one part!!!! so it still spits and sputters!!!! all the dealerships mech. are part changers there are just a hand full of real true mechs. in the world and i suggest everyone finds a mech. that uses the computer but they don't let it dictate what the do but just get a starting point like a REAL mech. don't rely on the dealer they suck!!!!!!!!! | |
| Marilyn Crowley | 12/27/11 |
| I made the huge mistake of purchasing a 2005 Nissan (used) from a local used car dealer. The vehicle had 34,447 miles on it when I purchased it in September 2007. I had the car back to the dealer I purchasd it from and then to the local Nissan dealer MANY times because the service engine light kept coming on. On 11/15/07 they said the problem was resolved and at the same time they changed the fuel tank which was a recall item. On 11/27/07 I had it back because the service engine light was on again. This time they replaced the thermostat at a cost of $78.30 which was supposed to remedy the problem. It didn't. There have been three ongoing issues with this horrible car since I purchased it: Service engine light keeps coming on Cooling system - leak in head gasket - causing the car to overheat Vehicle very difficult to start (this issue was finally resolved when the fuel pump was replaced) So far, over and above normal maintenance costs, I have spent the following on this horrible car: $ 78.30 Replace thermostat $554.25 Brakes $526.47 Replace faulty fuel pump $ 21.46 Spark plugs (no labor costs; my son replaced them for me) $273.10 Replaced fuel injector $154.61 Thermostat (including radiator flush) $ 99.99 Battery $366.44 Replace exhaust system $155.87 Thermostat (second one - including radiator flush) $ 32.64 Thermostat (third one - no labor - my son installed it) That is almost $1300. And we are not done yet.....today, my car just stopped...no warning of any kind. I had to have it towed ($100) and the mechanic is fairly certain it is the timing belt...no clue how much this little job is going to cost but I'm sure I will be close to $2000 in repairs after today. For years I drove Toyotas and my last one had 230,000 miles on it and was still running when I gave it to my grandson. I had the car for 10 years and spent less than $2500 in repairs on that car. This Nissan is such a piece of excrement. I will NEVER buy another Nissan again, EVER. I hate the car. It has been nothing but trouble since the day I bought it. Marilyn Crowley | |
| Ms. Lockwood | 12/21/11 |
| I purchased my Nissan about a year ago. It was not a good experience. It's true what they say about car salesman's and care dealerships. I had to replace both head lights within a few months at $179.00 EACH. Eleven months later, when the warranty expired, I had to replace one of the lights again. I thought Nissan was quality, but I guess I was wrong. I have also had to replace the car battery and the key battery, and now my AC is broke. WTF! I think I'm going back to Honda. My Honda was truly a quality car. | |
| unsatisfied customer | 12/16/11 |
| I recently purchased a nissan and two months after purchasing the low tire pressue light" came on. I took the car to NISSAN SOUTH IN MORROW GA only to be told we had to pay $170 because of low air pressure. We paid $170 and the very next day the light came on again. We took it back and was told this time it was a different tire with low pressure..can you believe that. So they fixed it and the next day..you guessed it ..the light on again. So are they going to tell me its another tire or the truth...they never fixed the problem in the first place. I have contacted corporate requesting my car be fixed correctly. | |
| Helen Bascombe | 12/20/11 |
| I own a 2004 altima that has 65,000 miles on it. While I was driving the car started shaking then the check engine light came on and off.I had a tune-up to see if that would help.The car started to shake as I drive so I took it to the dealer .They told me that I needed a new engine. Ihave extended warranty so I felt alittle better until the insurance company denied the claim. I now have to make a repair which cost $3400 I am pissed off. | |
| Dissatisfied ex-potential client | 12/12/11 |
| I visited your dealership earlier this month in search of purchasing a new vehicle. I was browsing the lot, looking at certain vehciles that caught my eye. A sales associate approched me and just as an ordinary interested customer i asked questions regarding the vehicle. The sales associate was very rude, had no manners and was poorly eduacated. Negletic to assist us without first answering if we where serious about purchasing a vehicle and if we have previously finance a vehicle. I can understand that under a bad economy many peope are not interested in purchasing a car, but for those that are as myself it is sad that your sales associates would push away a sale. Your sales associates are by far the worst customer service I have received and I would never purchased a vehicle from your dealership now. | |
| THERESA RHODES | 12/7/11 |
| WHAT CAN I SAY ABOUT ( NISSAN ) NOTHING GOOD AT ALL GOT A 2010 ROUGE ..BEEN IN 4 TIMES FOR THE SAME TRANSMISSION PROBLEM AND STILL NOT FIXED..ME AND MINE WILL ( N E V E R ) BUY A NISSAN AGAIN.AND WE INTEND TO HAVE OUR LAWYER LOOK INTO THIS FOR US AT HIS REQUEST---------JUNK-------JUNK-------JUNK-------JUNK------------------------------J U N K ------------------------------------ | |
| Amanda | 12/7/11 |
| I purchased a 2008 Nissan Altima a year ago from a dealership in Nashville TN. The day I purchased the car driving it home I realized that the steering wheel was shaking very badly and the whole car was shaking under me and then smoke started coming out the back of the vehicle.. When I took it back down to the dealer the next day I discovered that the vehicle had not even been thru their "100 point inspection yet and in fact they had just gotten that vehicle in that day and not one person even went over that car before they sold it to me. It hadnt even been cleaned. As I was explaining my situation to the manager they took my car to be looked at. Before I was even done talking to the manager they brought my car back to me and said nothing was wrong with it and it passed the inspection w/ flying colors. As of right now, I have had to have a hole fixed in my exhaust, new brakes, and roaters 2 new tires, a it is in the shop having its 2nd transmission replaced in it. | |
| Denise Ruel | 12/9/11 |
I wish I had seen this site before I purchased my Nissan Quest a year ago. I bought a used 2008 Quest with very low mileage thinking I was getting a great deal. Oh, how very wrong I was...the very next day, I began the nightmare. The van began it's battle with me of choosing when to start and when not to start. After many returns to the dealer and their repair shop (only to continuously hear..."could not duplicate problem", I took it up right after the van failed to start again. This time, they were able to figure out that the key (and only key) I was given was not the valid Nissan key but a duplicate that wasn't consistently being read by the van's computer board. Each time I went to the repair shop, I was treated like a second class citizen with little to no brains. Other issues were going on with the vehicle as well: wind noise (driver door not aligned properly), car constantly pulling to right (could not be duplicated), car shakes at speeds over 60, wipers didn't work right, AC unit produces heat when AC on, and the list goes on...When one thing was repaired, something else would go wrong. About six months afer I was re-issued a new key, my car wouldn't start again. I had it jumped and took it straight to another Nissan dealer to be checked. Once there, I was informed that I needed a new battery, new brakes, and new tires...hmmm, these items were all supposed to be new when I purchased the vehicle. $1500 later, my van was fixed but I still continue to have shaking problems at speeds greater than 60 on the highway. My wipers were replaced but they still don't work properly...not good on rainy days. These are the highlights of my experience with the nissan dealer...then, I began working with Nissan Consumer affairs. Talk about red tape and bureaucracy. They just give you the run around and do not care about the customer at all. There is no customer service. I will never ever buy a Nissan car again. How is this company surviving? | |
| Jessica Mello -MASS. | 12/5/11 |
| Two years ago I purchased from a small auto dealer (who was horrible) my 2005 nissan murano.. a few months after purchasing my exhaust began to get louder and louder.. i have had to replace all for brake pads and roters.. put 4 brand new tires on.. had to replace another back brake pad due to a rusted coil that dug into it.. then recently i had an oil change (sept 2011) thanksgiving night i was driving and my car dead stopped on the highway and died.. no service lights EVER came on.. no warning at all.. i had it looked at and the engine blew because of no oil in car.. i am shocked no oil light came on to warn me it was either low, there was no leak, no service light came on and thats it.. either fix it for almost 5000 or get a new car! i am furious with my nissan and doubt id ever buy one again and i will tell everyone about this!!! | |
| Rodger Hector | 12/5/11 |
| I own a 2011 Murano LE,I wanted the tires rotated at 14000 miles and the dealership said the tires did not need to be rotated....... Now at 19000 they say I need new tires WHAT the %$#@& deal. I believe that there is no tire that should be worn out in 19000 miles. Somebody needs to look into this. I wrote Nissian no awnser back yet... | |
| john j labrier | 12/3/11 |
| i have bought a new car for my wife on 10/07/2011 for the sole reason of good gas milage .the 2011 versa i bought was supposed to get between 28 to 34 per gallon according to the sticker on the wind shieled and the best we have gotten is 22 per gallon . I took the car to the dealer and they have said that there was nothing wrong they could find wrong with the car and that thats the best well get and for us to drve the car and after 5 thousand miles to come back to see if it got any better it appears to me they are just trying to delay my displeasure until it is to late to count. This happened at the dealer ship of Rowe nissan in rocky mount n/c there customer service is appauling and non existing please help im loosing faith, if i matter please reply | |
| lisa hamm | 11/19/11 |
| iv always had Nissan ... but the dealer ship in savannah tn is awefull and the one in dyersburg tn I just putchased from didnt care at all that my car had torn up 3 mnths after purchase!! Oly offered to pay 150$and its gonna cost us 780 something to replace the alternator. That went. Out so my car is at jones nissan in savannah tn! So the people running nissan companies don't care about its customers. As ling as they have there money!!!! I am very angry!!! Along with all these People on this post thats not gonna even get help! | |
| Angry Nissan Owner | 11/17/11 |
| I recently went to a Nissan dealership to trade in my 2005 Nissan Maxima for a newer model, and was given the worst customer service of all. I was tossed from one salesperson to another for four days, and on the fifth day was told that there was nothing that they could do for me to get me into a newer model car. I feel like I was put on the back burner while others got first hand treatment. I was very disappointed and plain to pursue this further. | |
| Gaylene Cruz, Guam | 11/14/11 |
| I have had a total of 5 Nissan vehicles/trucks with the last 2 vehicles it has been a nightmare. I hope Nissan realizes that whatever manufacturer changes they made has affected the quality of their vehicles for this reason I will no longer be a nissan customer anymore as in ever. Nissan is a rip off and the quality of their vehicles are poor. I paid so much for all of the defects in which they insisted isnt covered under my extended warranty or other b.s. Good-bye nissan and by the way all of the family members also will never deal with nissan ever again. | |
| brian versak | 11/10/11 |
| Nissan of annapolis will not own up to there mistake and fix the skid plate bolts wich they cross threaded or over torqued,in turn causing the bolts to break off when trying trying to remove the skid plate WITHOUT numatic tools. The service department in nissan of annapolis is a bunch of hacks who shouldnt be allowed to work on model cars let alone a customers. | |
| Jerry S. | 11/8/11 |
| Nissan customer service is none existent!!! Absolutely the worst customer service of any automotive company. I had an issue with my brake sensors, which had to be replaced at a high cost. This part was not on a recall list but a service bulletin was issued about the problem. Nissan would not cover any portion of the repair! I called customer service 12 times, who moved me to regional customer service. They tried calling me back only one time, never left a return number. I kept calling the lower tier, who kept saying that I was to be called back that day. NEVER HAPPENED!! (this happened several times-same line) Will never buy a Nissan product again.....BUYER BEWARE! | |
| Angry Customer | 11/8/11 |
| I have a 2009 nissan maxima that was purchased the same year, from the month of May2011 til' the present day I literally have had to replace two tires because of the faulty products that nissan chooses to place on their cars. Tread wear on tires are a common place due to frequent driving, but when your tires start to rip apart on the inner part of your tires this is something that should not be happening!!!! Now this is where my fustration turns in to anger, I recently had my 30,000 mile service done @ my local nissan dealer Which is located in middletown CT, now how is it that if this is an all point inspection that the professionals or so they are called failed to do the job thoroughly and also put me and my family especially my seven year old child who drives in this vehichle frequently, this is unexceptible............!!!!!! I deserve an explination and a full refund.. your company should be embaressed and ashamed to have taken my money and not do anywork to my car. | |
| Areed | 10/29/11 |
| I was leaving work about two weeks ago when my vehicle a 2004 Maxima starting cutting off. It was difficult each time it cut off to get it to crank again. Then a light came on the dash saying have engine serviced soon. I happened to be about three miles from a Nissan dealership. I was able to pull into the dealership at about 10 minutes to closing. The service manager had someone hook it up to a diagnostic machine and a sensor needed to be replaced. I asked about a rental car since I was about 20 miles from home. He said he wasn't familiar with the car rental but he called some one at home and they explained it to him over the phone. This was Tuesday evening. He told me the part would be in on Thurday and I could pick the car up then. On Thurday I called to tell them I was on the way to pick up my car. He said in an ugly tone,"the car is not ready yet the truck was late coming in with the part". I asked well what am I suppose to do about the rental, he said well just keep it, we will work something out. On Friday after work I went to pick up my car. The rental person said well that will be four days rental. I explained to her that I picked the car up on Tuesday at closing time. She said it didn't matter it was still considered on day because Nissan counts the day. I said well if I get a car at 9:00 in the morning I have to pay the same as if I had gotten it at 5:00 in the afternoon she said yes. So I said well why should I have to pay for Friday because I was told that my car would be ready on Thursday. She looked disturbed and said, well I will take off one day and that's all that I can do. I will not have my car serviced at this dealership unless it is an emergency. Customer service is a thing of the past. | |
| John | 10/27/11 |
| 2007 Nissan Altima, battery replace by Nissan in 2009 so the sticker on the battery is 7/09. Now the car will not hold charge and have to be jump start every morning. Took to autozone got free battery check and found defective battery. Make appointment with Connell Nissan CA, bring the car in and was told even if bad battery will be charge $110 for diagnostic. WTF, I can get an AC-Delco battery for $65. In other words the warranty is just BS, they already charge for the new battery in the diagnostic money. That is not warranty replacement, it's pure rip off. Never buy nissan again | |
| Ben Duong | 10/24/11 |
| I bought aNissan Quest 2011 early October,from riverside nissan in CA, few days later I found out that on the driver side door latch is not tighten, then I call to customer service to set up an appointment and the receptionist lady had put me on hold for 10" ,and came back ask me if any body help me yet...then I go like you put me on hold for......then she said ohh and then transfer me to Mazda and Huynday . I called her right back and told her what she did and she did not say sorry, just ask me you want customer service , I think she was rude, I never like my customer service @ this dealership, cuz same as the sale manager there, he try to get any pennies from your pocket, better watch out when you go there | |
| Sunyra E. Lewis | 10/21/11 |
| Bought a 2011 Nissan Sentra March 1, 2011 - car caught on fire in the rear of the vehicle as we were driving down the expressway - immediately got it to the dealer, they kept the vehcile. Nissan stated they were sending out an inspector who was suppose to meet me at the dealership @ 12. While I got there @ 11:40 was told the inspector from Texas had been there and gone. The dealership stated they were told to replace the cover that goes over the rear speakers. No explanantion as to what cause the problem. State Farm intervened and sent out an inspector to look at he damage but the car was re-assembled State Farm dropped my vehicle. Judy Mattison Nissan representative has played games from the beginning until now all I asked was for a safe and comparable vehicle and not a Sentra - they don't know what caused the problem and I don't know how many Sentra were shipped with the problem. I have been a Nissan owner since 1989. It seems Nissan a company who was known for standing by their product has gotten to be like all other shaddy business get the money and have no responsibility or integrity. | |
| Linda Burch | 10/6/11 |
| Here I am 8 months after paying to replace 2 axles because of faulty parts. Had to replace the brakes including bad rotors. $1,000...and now it is in the shop getting the blinking airbag light fixed. They have replaced the Modular, $1,000...but no, that didn't fix it. Now they have to replace the spiral cable and they can't say that it will stop there. More faulty parts. You would think they would give me a loaner since I will be a week without transportation...nope...they can't do that. I am broke and in debt from repairs to the truck. I am so frustrated. I WILL NEVER BUY ANOTHER NISSAN. 2004 Nissan Titan | |
| JIM MCKIERNAN | 8/15/11 |
| I BEGAN BRINGING MY 2004 TITAN TO CHRYSTAL NISSAN FOR AN ENGINE LITE PROBLEM AND VERY POOR GAS MILLAGE WITH A STRONG SMELL OF GAS IN JULY OF 2010.AFTER ABOUT A 1/2 DOZEN COMPLAINTS TO THE SAME SERVICE TECH. (BLAIN WEST) AND A CONSTANT RESPONSE OF IT IS A GAS CAP CODE, SUGGESTING THAT I DON'T CLOSE THE GAS CAP PROPERLY. I FINALLY CONTACTED NISSAN CUSTOMER SERVICE. IT WAS SUGGESTED THAT I BRING MY TRUCK TO ANOTHER DEALER FOR ANOTHER OPINION, WHICH I DID. FERMAN NISSAN HAD MY TRUCK FOR ABOUT AN HOUR & 1/2 WHEN THEY CALLED ME TO TELL ME THE PROBLEM WAS A CRITTER HAD EATEN THE GAS LINES COMING FROM THE TOP OF THE TANK. I WENT BACK TO THE DEALER AND SAW THIS FOR MYSELF SIMPLY BY LOOKING UP AT THE GAS TANK WHILE IT WAS ON THE LIFT, YOU WOULD HAVE TO BE BLIND OR NOT TRAINED AS IN MECHANICS TO MISS THIS, ESPECIALLY GIVEN THE FACT THAT A MECHANIC AT CHRYSTAL NISSAN HAD JUST REPLACED THE VALVE AT THE END OF THE GAS TANK, 6 INCHES AWAY. I COMPLAINED ABOUT THIS PROBLEM FOR 13 MONTHS, 12,000 MILES AND APPROXIMATELY 1,600.00 IN ADDED FUEL COST BECAUSE OF A SERVICE MGR.THAT COULD NOT THINK PAST A COMPUTER CODE. THE REPAIR COST ME 1,034.00, THAT WAS NOT COVERED BY WARENTEE. I WOULD HAVE HAVE EASILY PAID FOR THIS WITH THE ADDITIONAL MONEY I WAS PAYING AT THE PUMP. | |
| Eva Saldivar | 8/15/11 |
| Ratings for Nissan are | |
| | 8/16/11 |
| My name is Cathy Duffy I have been harassed by Nissan Motors Corp for over three years now. I will when we go into court take all of the rating and reviews of all the facebook websites corp websires cityseaccrch websites tweet youtube everything every person has written and how they have been treated and talked to and abused by Nissan I may have ran across one or two that had a good experience and that alone was only with the vechile running well nothing to do with good service that I have found yet. I set up my paYMENT A MONTH AHEAD SO I COULD SAVE A LITTLE MONEY FOR CHRISTMAS AND I PAID THE INTEREST ONLY FOR ONE MONTH. I GOT THE LOAN PAID THE FIRST PAYMENT SECOND SO ON THEN I RECEIVED A NOTICED I WAS A PAYMENT BEHIND WITH A LATE CHARGE. I WROTE THEM EXPLAINED I PAID THE INTEREST TO SET IT UP ONE PAYMENT WHICH THE FINANCE MANAGER OFFERED ME WHEN I WAS TALKING ABOUT BUYING IT RIGHT BEFORE CHRISTMAS MY MOTHER AND SISTER WERE SITTING IN THE OFFICE WITH ME AND THE MANAGER HAS NEVER DENIED IT ANYWAY. I JUST HAVE BEEN TOLD FOR THREE YEARS NOW THAT I AM A PYAMENT BEHIND AND OWE OVER TWO HUNDRED + IN LATE CHARGES.I DID STRAIGHTEN THIS OUT SEVERAL TIMES OVER AND OVER AND OVER AND THEN IT POPS UP AGAIN. I HAVE ASKED FOR PAPER WORK SHOWING I OWE THIS ICANNOT EVEN GET A RESPONSE JUST A SMART A-- ON THE PHONE HARASSING ME TELLING ME TO PAY MY BILLS. REALLY! I CANNOT BELIEVE A COMPANY WOULD ACT THIS WAY I THOUGHT IT WAS A MISTAKE AT FIRST BUT I HAVE OVER TWENTY LETTERS AND EMAIL LETTERS ASKING FOR HELP FROM THE CORPORATE OFFICES THEY SAY AT FRRIRST YES WE WILL SEE WHAT WE CAN DO THEN NOTHING HAPPENS. I WILL END UP IN COURT WITH NISSAN I WILL NOT PAY WHAT I DO NOT OWE THEY HAVE ALSO FAXED ME AT WORK SENDING SOME OF MY POSTED PAyments which was only proof i paid every month duh it had my social security number on it with no cover letter this was from Texas to my office aaaand all of the office staff saw it. they have ruined my credit over three thousand calls really all documented on my cell phone up to eight times a day no message left which is against the law in the state of Tennessee just hang ups. Some times smart remarks I asked them does your manager know you speak to people this way. They remarked we are told to when people are lazy and won't pay their bills. Thas the kind of harassment I have gotten. I will not pay what I do not owe and I will own a piece of Nissan I am confidant any judge in this world will not allow a corporate company to treat a customer this way. I am asking for a jury trial. I hope they are all christian people if I receive money I will help the South African Famine going on right now with A CHILD DYEING EVERY 6 MINS. THATS WHAT I WOULD DO WITH MONEY IF I HAD IT POOR CHILDREN STARVING TO DEATH AND WE HAVE EVERYTHING AND THESE LARGE COMPANIES HAVE SO MUCH EVEN SOMEONE LIKE ME HAS MORE THAN I SHOULD WHEN YOU SEE THAT GOING ON IN AFRICA AND I LOST MY JOB AND DON'T HAVE ANYTHING COMING IN RIGHT NOW BUT I STILL HAVE SO MUCH! | |
| Chianti johnson | 8/20/11 |
| I paid 40000 cash for 2008 armada thats been in and out of the shop since I bought it now my roof console has fell completely down while me and my daughter was driveing home and they think im suppose to pay them $834 for A plastic console that was never put in correctly the first time. Very upset!!! | |
| Carol Elwell | 8/23/11 |
| Ask me why I will never purchse another Nissan and why I will never do business with Nissan of Saratoga in Saratoga Springs, New York again . . . In 2008, my husband and I purchased a brand new Nissan Rogue at $26,000 and in 2009 we purchased another brand new Nissan Versa at $17,291 plus the Gold Security Plus 60 month/100,000 miles extended warranty at $1,222. The saleperson touted the Gold Security Plus extended warranty to be the perfect bumper-to-bumper coverage that a cummuter, such as myself, needs to avoid repair costs after the regular 3 year/30,000 mile bumper-to-bumper warranty expires. Well, at two years old but with almost 42,000 miles, I discovered what I believe to be a manufacturer's defect in the upholstery covering the driver's arm rest. The material is coming untucked from behind the arm rest. When I brought this issue to the attention of the Service Manager at Nissan of Saratoga, he explained that it is not a covered item under my extended warranty and because I have exceeded the regular warranty's 30,000 mile limit, I would need to pay about $411 to have it fixed. I went home and read my special, super-duper Gold Security Plus extended warranty brochure and sure enough it lists all of the added covered components including Body & Interior coverage but the small print indicates "all body and interior components with the exception of soft trim items" - I must assume "soft trim items" means upholstery - who would have thought. At no time during the sales pitch did the sales person point out this one and only exception. At this point, I can only assume that Nissan included "soft trim items" as an exception because they are aware of the poor quality and workmanship that goes into the upholstery. Okay, I have no choice, but to chaulk ths one up to "buyer beware." I did, however, ask the Service Manager to see if Nissan Corporate would pick up the cost of the repair because the problem, in my opinion and not rebuffed by the Service Manager, was a manufactuer's defect or poor workmanship and not due to normal wear and tear. The Service Manager said he would, but cautioned that because I did not have my car serviced at a Nissan dealership, the probability of honoring my request was not good because I was not "loyal to Nissan." When I asked him to include the fact that I am a repeat Nissan buyer, he said he would. The answer from Nissan Corporate, according to the Service Manager, was NO. Apparently purchasing two Nissans at a total cost of approximately $44,500 does not raise to the level of loyalty required of Nissan customer. In any event, I explained to the Service Manager my intention to go public with this problem and my promise to never purchase another vehicle from Nissan of Saratoga. I asked him to bring my concern and intention to the owner's attention to see if the owner would be willing to cover the cost since I am a repeat customer and Nissan Corporate was not willing to help me. He said he would. Today, I got my answer -- NO. Again, it appears that because I did not have my car serviced at a Nissan dealer means I am not a loyal Nissan owner! As you can tell, I am one dissatified Nissan owner. It is my intention to get rid of my two Nissans as soon as practical and to never, never, never walk into any other Nissan dealership again! | |
| Trent Hill | 8/26/11 |
| I bought a 2011 Armada that list for almost $50,000.00 and it doesn't have clothes hangers in the back cargo area. I can't even use a clothes rod to hang my families clothes for a trip. It only has cargo net tie-downs in the place of a clothes hook. I wonder what high-paid genius at Nissan decided to replace something that usful and functional with a darn cargo net tie-down. There are clothes rods that will fit the handels above the second row seats, but then where are my children to sit-- I suppose on top of the suv. All I can say, Nissan should have a recall on this issue. | |
| Andy Abey | 8/26/11 |
| On 6/27/2010 i paid $ 99 and reserved a Nissan Leaf Electric Vehicle.The reservation # B 93D08F3. During the past year i sopke to Nissan Customer service on1-877-664-2738(NO GAS EV) ad was told the maximum range is 100 miles and there will be Quick charge stations and the vehicle could be charged in 27 minutes for a 80% of charge. Since my commute is 35 miles each way and daily 70 miles i purchased a Nissan Leaf for $ 36700.00 from Nissan of Vacaville, CA on 7/28/2011.. I was also charged $ 700.00 for a quick charge port.In April i spoke to Nissan customer service and was told, that thet they could add a Quick charge port at the time of manufacture for $ 700.00. I said o.k. Now i find that there are no Quick Charge port in California and when i called Nissan they said they are not aware when thoes will be installed.I drove this work this morning and i do not know whether i could go home this evening. I purchased this vehicle with the understandind that the Quick charge stations are readily available. After paying $ 2000.00 , my monthly paymets are $ 500.00. I feel i have being Cheated and this is fraudulent buisness practice on the part of Nissan Motor Coropration of USA. I am prepared to return the vehicle and i want my money back. | |
Louis Bello  | 8/26/11 |
| Recently my 2004 Titan which i purchased used had a breakdown of the rear axle and im being told it will cost me $2500 AT THE NISSAN DEALERSHIP in Norwood Ma. to repair and or replace the rear end. This vehicle which i have treated very well since ownership just over a year ago has had the wheel bearings replaced in both front wheels and now this. I have been told several different answers to my questions from Pep boys and local mechanics in my area that they believe this rear end failure to be chronic with this year Titan. There was plenty of fluid in the axle housing and i was told this was not my fault but a failure of the parts involved with the rear end. At this point I don't know what or who to believe. I guess my only options at this point will be to fix the problem and then sell the truck. Its a shame that Nissan with all its great ads and claims about this vehicle are not as they seem and im paying the price for it. My Truck has less than 90,000 miles on it. | |
| Sunyra E. Lewis | 7/7/11 |
| My 2011 Nissan Sentra caught on fire in the rear of the vehicle on May 20, 2011. I purchased the car new February 28, 2011. The dealership/Coporate gave me the run around....1. they were sending an Inspector from Texas to look at the car I was to meet Mr. Dan Yee @ 12:00 on June 7, 2011, I arrived @11:50 and was told the inspector had come and gone....received a call from the dealership on May 20, and yold to pick-up car and that I had to return their loaner. No one can explain what caused the fire and if the speaker tray they replaced was a true repair. I did not pick up the car until May 27, 2011 after having to rental a vehicle to use during that week.....my husband is making a comeback from his 2nd heart attack 3/26/2011; eldest son returning home from college..... daughter graduating from high school has to travel to/from intended college for registrations etc., 4 licensed drivers all grounded... then to add insult to injury, after agreeing to buy this horror back they state I owe Nissan 4140.00 for usage? In the mean time the dealership listed a portion of my downpayment as Rebate as opposed to cash money I gave them and Nissan says they cqan't refund this amount??????? There is something definitely fould in the NIssan camp. I have been a devoted and loyal Nissan customer since January 25, 1989 and I must say I have a very sour taste in my mouth. No more non-sense; and please people don't talk with Judy Mattison - Arbitration Specialist - she is not! | |
| quyen | 7/15/11 |
| I bought my Nissan Altma 3.5 2007,at the time I signed the paper, the finance guy ask me to purchase 5 years extend warranty for extra $20 a month for 5 years that cost me $1200 extra, after 3 years I jade in my car for Honda, the dealer at HONDA told me I should get some refund on my Warranty, so I called Nissan and they told me go talk to my Dealership where I purchased,I bring my paper they said about 6 weeks I will get my refund, but 8 weeks past I didn't get shit back. I went back asked these FINANCE guys they told me they can't remember, I told this asshole that he the one have my paper, finally he went to get my paper and told me I can only get $52 back? and he ask me to call NISSAN HEADQUARTER myself to get my refund. I called right away and they don't had any document and gave me different number to call. Is this how NISSAN doing their business? please don't buy any bullshit warranty if they offer, they got you big time man.....this NISSAN DEALER was in Egg Harbor Twp, remember this place.........I don't know the other GOODLUCK | |
| George Rivera | 7/20/11 |
| Last Saturday, My friend and I went to Nizzan In Boston Rd in Bronx NY. After we filled the application for a new brand car 2012 ,the clerk that everything was approved. Mrs Yanira or Yanika informed to go outside in the yard,and removed all our stuff from our old car. The payment of the car supposed to be 155 monthly payment, We proceed to give downpayment 4000.00 from our citi card. She says that the car was coming, After wating for half 1 hour in the hot day.She never came out to inform us that there was a problem,Now they are demanding more money, We decided to cancel the parchuse. When we called today they dont feel that they need to reinburst that amount of money, We dont wat no more binnesse with them,,All we want is the money back,and hes refusing to give the money.They wasted thier time.. Please help you recuperate our money,,we dont want to buy anything | |
| Ida Provo | 7/5/11 |
| I have a 2004 Nissan Armada and the Brake/Slip light has come on and I have had to reset it twice, I looked on the internet and the internet is stating there is a recall on that particular trouble. When I contacted Nissan Headquarters, they asked me for my vin number, they replied by telling me my vehicle is not on the recall list. I would like to know how can a recall be on their vehicle and not on all. I need help from someone to get this problem fixed. Thanks, Ida | |
| Ida Provo | 7/5/11 |
| My name is Ida Provo, please give me an answer at email: ibmbrowneyes@yahoo.com. Phone number is 713-545-4222. Thanks, Ida | |
| Ken | 6/27/11 |
| We have a 2008 Altima that we bought new and it has developed a noise in the drivetrain and have had it to the dealership in Jackson, Michigan for repair. The first visit they said it as a wheel bearing so they changed both front wheel bearings, so they said. We went to pick it up and after driving it, it was makiing the same noise so we took it back and the service manager went for a ride in it and said there is something seriously wrong with it so we went back to the dealership and all the mechanics came out and one too it for a drive and he also said it wasn't right. So they sent us home with it and said they would call to see if any other complaints have been reported and would let us know the next day and they would send someone out from the dealership to pick it up on Monday. We are still waiting for the Friday call. It is really sad that such a nice vehicle has to be brought down by such a POOR dealership. | |
| Renee Gerrell | 6/14/11 |
| My Husband and I just bought a new nissian from Carriage Nissian, in Gainesville Georgia,we have had a horable time getting them to stand by the items that they promised at the time we purchased the car,we still have not recieved our gas card which was part of our deal, and have called the dealerships,manager and sales associates multiple times, to hear them give us excuses on why they don't have it, my husband even visited the dealership 3 times, to then again get lied to,we had a refferal fee for one of our friends who bought a nissian there, and it took 3 phone calls to recieves that money, had we not called everyday, we would not have recieved that either.I will continue to call about my gas card, that i was promised until i recieved it, this should not be allowed to go on, when a dealership promises you things to sell a car, and then does not hold up there end of the bargain, that is freud, the last excuse i was given is if we don't get your gas card to you we will give you something,ha, that was the most passive remark i have heard since dealing with these people,i want what was promised to us, not just something! i'm pretty sure that if we walked back into the dealership and said to the manager," i really don't think i will give you the payment i agreed upon, but i'll give you something", they probably would not except that. Please do not deal with these people they do not stand by anything that they say, and they are very passive and arrogant with reasons why they refuse to hold to their contract,this business needs a course in ethics. | |
| Shawn | 6/16/11 |
| A Factory Recall should be issued for the High Side Power Steering Fluid Line on the Nissan Murano. This is a common issue with the Nissan Murano from my research on the internet. The Dextron Fluid is HIGHLY FLAMMABLE! I have a two year old child and your concern should be about peoples safety and not Money! | |
| lynn anglin | 5/24/11 |
| Thanks Nissan, My wife has a 2005 Nissan Altima 2.5L, they put out a recall out for the throttle position sensor,just on certain ones 2005 Altimas, right! Just paid right at $200.00 for the same exact throttle position sensor that was recalled on the same exact year and model and everything the recall was for, over 650,000 cars recalled on this recall. My mistake, for buying Nissan. We'll be going elsewhere. Lynn Anglin | |
| Ellsbells | 5/26/11 |
| If I had no stars to pick I would pick it. But, I'm stuck with A star... I have a 2005 Nissan Frontier with 90K. I need new timing chain tensioners (which includes replacing the chain and water pump). I also need one of the cat converters to be replaced. Total repairs needed approx: $2,000.00 So, I decided to look into purchasing a new 2011 Nissan Frontier. I went to Town Center Nissan in Kennesaw, GA. They found me what I want in TN. I signed the paperwork, for purchase and trade in. I also put 2K down. Couple days later I get a call: "The truck you purchased has hail damage. We can't sell it to you." They proceed to find me another one. I get a call: "We found you a truck but, it has an additional custom package on it: runners. This truck will cost you an additional $1,200.00." I looked up the runner price on line and through a sales rep for Nissan in another state. Price was listed as $239.00. I asked them if the runners were made of gold. They didn't understand my humor. I get them down to $900.00 for the add-on and give them a go to get the truck (b/c it was out-of-state). Today I was supposed to pick up the truck at 5pm. I get a call @1:30pm from the big dog at Town Ctr. He says: "Sorry but you're truck has been sold." He tried to convince me to buy something I didn't want. I asked him why I was getting a call at 1:30 (3.5 hours from wence I was to pick up the truck). He really didn't have an answers for me. He hemmed and hawed... I have spared you the minute details that also happened with this story. If I wasn't a thorough researcher and former contract negotiator (not vehicle related) I know they would have taken me for a ride. The price we agreed on was fantastic. Then they back peddled. I am feeling like this is blessing in disguise. I was not meant to buy another Nissan. I feel that I hear more complaints then positive comments. It's too bad. I purchased a Nissan b/c I was going to live through WW lll. I had a Ford Ranger that didn't need any attention til it's 11th year. I am going to test drive Toyota and Ford tomorrow. If you have any insite on this mis-use of contract procurement OR the timing chain issue please contact me: yankeeinsouth@gmail.com This has been going on for 3 weeks. I'm exhausted and am going to enjoy a frosty beer now. ~Elle | |
| Sunyra E. Lewis | 5/20/11 |
| Today my car began to smoke in the rear window. We were riding down the expressway, I called the dealer to let them know of the problem and that I would be bringing the car to them. The attention was great, I received a loaner car and was told to keep the car over the weekend. What problem is that something was burning so profusesly that we choked. Had I had a small child or infant in the vehicle theyt could have been overcome and even died from this experience. My Jack Russell Terrier was in the car and he did get sick. I have been a Nissan owner since 1989 while stationed in the military, I must say I am deeply disappointed and wouldike for this issue to be addressed. In addition, the braking mechanism is faulty and I have taken the car back to the dealer once prior for this issue. | |
| glenn hensley, | 5/14/11 |
| 5/14/2011 Hunter Nissan Hendersonville NC While driving around the lot my wife said''he's talking to you''I see saleman standing so I rolled down the window,he said ''what are you looking for?''I stated not sure just looking,as we drove off He said '' JERK'' My neighbors joke when tires wear out I trade cars...This might be true but ,they will NEVER SEE A NISSAN IN MY DRIVE WAY !But I should thank you just got home with her 2011 Toyota 4 runner...Im not mad I just feel sorry for that car dealer, | |
| benjamin maso | 5/19/11 |
| Nissan charges 12.00 to make your payment online.This should be free! | |
| Bo Korzen | 5/19/11 |
| I would never go back or recommended M'Lady Nissan in Crystal Lake Illinois. I bought 2 cars from them and was cheated out of $7,000 and lied about warrantee. They ran 13 bank applications at one time without my permission. You can only imagine what that does to my credit report. They refuse to show me any numbers. Treated me disrespectfully just because I am a women. Lied about service and did not do what they promised. I would be afraid to take my car there even for an oil change. How do I know they are not lying about that also. I used to love Nissan cars but after that experience I will never buy one. If M'Lady represents Nissan Corporation then I will go somewhere else. I just hope Better Business Bureau will make a difference. | |
| Jackie Rabiola | 5/8/11 |
| Had purchased a 2010 Murano everything was going great love the car but, have a probelm with the tires and the sensor. The tires keep losing air and they have Nitro in them. I have taken it to two dealers since Oct 2010 I was going in every couple of weeks getting air put in the tires and they say it's normal. now for about the past 2 months I have been going in to get them filled every 4 days they still say it is normal. This is starting to be a safty problem for me as I am on the highway everyday. Can anyone shed some light on what is going on? I just took it to Woodfield Nissan in Schamburg Illinois on Thursday and it is Sunday and the light is on again and the tire pressure is lower then what they put in. They put in 40 lbs and one was at 28 the others were either at 32 or 36. I starting to think that they are waiting for the warrenty to be up and then they are going to say they found the problem and I'll be responsiable for the charges. The first dealer I took it to was Arlington Nissian in Arlington Heights Illinois the second is Woodfield Nissian in Hoffman Estates Illinois. Would like to be contacted regarding this matter before Something serious really happens here. My cell is 224 532 6234 | |
| Alisha Barker | 4/29/11 |
| I purchased a used 2005 Nissan Maxima in July 2008. The first year i had the car was great and i didn't have any issues. The end of 2009 i started experiencing problems when i was braking. It was a loud "BOOM BOOM" noise when i braked. I took it to several shops and nobody could properly diagnois it. I spent around $400.00 on front rotors and brakes. But that wasn't the issue. Long story short..it was the Right rear hub assembly and sensors. Costing $950.00 in repairs. THis problem was fixed January 2010. Later on to problem #2 summer 2010 i started experiencing issues when changing gears from park to first or park to reverse. It was a loud jerk and delay between changing gears. That turned into another problem later. My car started feeling like it was slipping gears between 1st and 2nd. I took it to several shops and the problem couldn't be diagnosed once again. This problem was on and off. So of course when i took it to the shop it wouldn't do it. As the problem continued i took it to a Nissan dealership...they couldn't find anything wrong with it after test driving it for 3 different days and nothing coming up on the computer. So as i am driving to work October 2010 in the pouring rain and traffic the car seemed to get stuck in 2nd gear and the RPM's kept reving up. I coasted to the closest transmission shop i could find, Mr. Transmission in Newport News, Va. They said i didn't need a new transmissio i needed to replace the valve body, valves and sensors. Totaling $2400.00 in repairs with a 60 day warranty. I was pleased and thought the problem was fixed. January 2011 i started to experience the jerking and slipping of gears again. Took it to several shops. Nothing coming up on computer at all. After several weeks of taking it to different shops to be diagnosed someone finally told me that my transmission is skipping gears and falling out of gear. I was amazed when i was told that I needed a new transmission totaling $3500.00-$5000.00. As i look online and google there is thousands and thousands of complaints from 2005 Nissan Maxima customers for the same problem.NOTHING IS BEING DONE ABOUT THIS!I saved money and couldn't wait to get this car. This is my 2nd Nissan! So i contacted customer service and filed a formal complaint and waited for a specialist to contact me a day later. She did nothing to help me and did nothing but apologize for the inconvience. I cant belive Nissan would have a defect in the transmission and i know they see all the complaints and do nothing about it!!!!!!!!! I have contacted the Better Business Bureau. I refuse to keep putting money into a car that keeps breaking. THis has been the most unreliable car i have ever owned. I was seriously thinking about getting the brand new 2011 Nissan Maxima but i will never purchase another Nissan if this is how they treat their customers. If any of you reading this google 2005 Nissan Maxima transmission.... you see thousands of websites with thousand of UNHAPPY NISSAN CUSTOMERS! THE AMMOUNT OF MONEY YOU WILL SPEND RECALLING THESE TRANSMISSIONS OR REIMBURSING FOR COST WILL BE BETTER THAN THE AMMOUNT OF MONEY YOU LOSE FROM ALL OF THESE CUSTOMERS NEVER BUYING A NISSAN AGAIN, TELLING FAMILY AND FRIENDS AND THANK GOD FOR FACEBOOK. I WAS SERIOUSLY THINKING OF BUYING MY 3RD NISSAN. But i am thinking of an American made car. They know how to treat their customers. Signed a very unhappy Nissan customer! Alisha Barker alishab98@gmail.com | |
| Norman Fiddmont | 4/25/11 |
| On December 31, 2010, I purchased a 2011 Nissan Sentra the saleswoman Jacqueline Wiley (new vehicles Sales Associate) told me I had several colors to pick from which was great, after two months I began to hear a noise that sounded like it was coming from underneath the vehicle. I took it to where it was purchased Team Nissan Lithia Springs, GA; the service department told me they could not find anything wrong with the vehicle. At or around the 2,200 mile mark my right rear tire went flat on me during my 12 minute ride to work, I changed the tire then that evening took the vehicle back to the dealer. I was told that even though there was no hole in the tire and I must have run over something and I had to replace the tire. I took it to Tires Plus and they showed me the tire insides that was all chewed up and said it was ruined. I don’t have a clue how I ruined this tire, but purchased a new tire for $130. The same noise is now coming from the right rear tire section underneath the car and the blinkers are not operating right all the time. At or around the 5,500 mile mark the paint started peeling off the front bumper, I took it to a body shop and they told me the front bumper had been replaced with a after market bumper and painted which was not very good, they actually showed me where they was hair in the paint. They also think the rear bumper had been replaced. I was also showed the trunk and driver side did not line up to new car standards, so in other words the car had been wrecked or damaged and was sold to me as new. I took the vehicle back to the dealership and after three trips and I was told by Maurice Sewell, Finance Manager and Steve Szempruch, General Manager and Mike Sanders, Service and Parts Director that the car had been damaged by another Dealership in North Carolina. I told the Finance Manager Maurice I wanted another car or just switch the vehicles out because I was lead to believe I purchased a new vehicle. I was told by the General Manager that if the amount to repair a vehicle was under $600 the dealership did not have to report it, but how would he know if the damage to my vehicle was under $600. I was told on April 22, 2011, by the General Manager that he could not replace the vehicle with a new one, but can repair the front bumper. My intentions were to purchase a new vehicle, but instead I was sold one that had been damaged, I feel this was poor salesmanship/management on the part of Team Nissan of Lithia Springs, GA for selling me a vehicle that had been damaged and not disclosing the total damages and not willing to offer me a replacement vehicle after damages were discovered. Please contact me as soon as possible in reference to this issue so we can hopefully resolve it reasonably. Sincerely, Norman S. Fiddmont, Jr. normansfjr@yahoo.com | |
| ankit | 4/1/11 |
| i want the dealership of nissan in patna (Bihar),is there anyone who can heip me and give me the necessary information about that. my email id is ia_ankit@yahoo.com. please contact me soon thanks | |
nicole  | 3/27/11 |
| hi, my husband drives a nissian titan, and he loves it, the only thing it burns to much gas...but thats not what im writing about, i have some new ideas that could kind of give yall something differnt, i would like to talk to the main owner of nissian, and not from email, phones calls, or faxes, but in person, but face to face....today's date is SUNDAY, MARCH, 27, 2011, oh and for yall to beaware iam also contacting other companys just in case yall, dont want to hear whats my idea then i well keep going untill someone bits on it...thanks so much of your time...you can contact me at NLLR2001@YAHOO.COM, AND MY WORK NUMBER IS 337-365-1176 IM THERE MONDAY 7-4 TUESDAY 6-3 WEDNESDAY-FRIDAY 7-4...OR MY HOME 337-359-8631... THE ONLY REASON IM PUTTING MY NUMBERS AND EMAIL, IS FOR YOU TO CONTACT ME FOR MY HOME ADDRESS... THANKS NICOLE | |
| James Polous | 3/19/11 |
| Liberty Nissan in Libertyville Illiois is a disgrace to the Nissan Corp. I purchased a vehicle on 2/28/11 then when the next morning I found a error in the Sales Tax I immediately called the next morning to inform them that I wanted to return the vehicle. The answer was NO they would not take the vehicle back. They did not even go over the new vehicle checklist. They called the next day saying they where sorry that they to busy. As of today I have not received one call from the Nissan Corp or Libertyville Nissan regarding this matter. I have filed a claim with the Illinois Attorney General, Illinois Dept of Revenue and still no call from the dealer and Nissan Copr. I am not accepting the vehicle or the Nissan Financing. The car will remain in my garage until this is resolved. I say buyers beware make sure you read all documents carefully. | |
| steve | 3/23/11 |
| I read that someone wrote about radiators that crack from Nissan motors,did you ever expirience any medical problems from this as my wife's QX56 had a similar problem with the radiator cracking,unfortunately she became ill from the fumes of vaporized anti freeze.Did you ever get any response or resolution from Nissan | |
| Rodney | 3/13/11 |
| we have a 2001 sentra with 55k miles and the head gasket went south $1200 to fix contacted nissan and they just laughed weve bought nissans for 30 years (no more).They have no support for there cars, will not recall anything unless there forced to ,All there cars have bad head gaskets and many other problems that they brush off. there only interested in the bottom line $$............ | |
| b | 3/7/11 |
| Beware of the Xzilion treatment the nissian dealer will try and sell you. My wife and I purchased 2 new altima's, when we were in the finance stage the manager presented the Xzilion treatment, it sounded good so we said ok. We did not have time to get the treatment done that day and told them we would bring them back the following week. Over the weekend I researched the product and found out you can buy it on ebay for 30 dollars, they charged us 800.00dollars per car. Then I read the fine print on the contract and found out we had been mislead. Monday morning I called to cancel the treatment and they refused to refund the money even after I called Xzilion and they said if the car was not treated we could receive a refund. I have never been treated so badly after spending 50 thousand dollars the manager tried to belittle me and told me I was having buyer's remorse, more like rip off remorse. Still doing battle with them and will probably have to sue to recoup my money. BEWARE, SAY NO TO XZILION. | |
| Sharon Smith | 3/10/11 |
| Nissan Headquarters I need to know if there is something that Nissan can do for me. Here’s the situation. I am a four time Nissan Maxima purchaser/owner. I owned the 1989 Max SE, the 1996 Max GXE, the 2000 SE and currently the 2004 Max SE. In short, I KNOW MY MAXIMAS, WHAT THEY CAN DO AND ENDURE, HOW THEY SHOULD PERFORM AND HOW LONG THEY SHOULD LAST WITHOUT MAJOR PROBLEMS OR INCIDENTS. I am experiencing transmission failure diagnosed by the Five Towns Nissan Service Center in Five Towns, New York, as well as by numerous other Transmission Specialists, including Aamco in Bayside, Queens, New York. My issue is this: Because I’ve come to live by and rely on Maximas due to the complete satisfaction and trust with the performance, durability, and proven reliability of my former Maximas, I’m finding it very disturbing that the issue with my current 2004 Maxima SE is not being addressed by Nissan. Nissan Maximas have in the past proven to be the most reliable and trustworthy vehicle. The former three that I’ve owned have lasted me well over 100K miles without any major problems. I’ve never once had a transmission nor engine problem with my 1989, my 1996, nor my 2000 and I’ve owned each up to or over 100K miles. I purchased my current Nissan Maxima at 24K miles about three years ago. It’s been serviced regularly by Nissan as I’ve done the three former Maximas. At approximately 58K miles, I began to feel banging when I drive. I was told by service to change the engine mounts. Fine! I changed the engine mounts. But just as I spent money to change the engine mounts, I was told the transmission had a problem. I could not believe it. A transmission problem at 59K miles???? My previously owned Maximas with even 130K miles never had a slight transmission problem. Then to my disappointing surprise when I was told to Google “2004 Nissan Maxima Transmission….”, up popped so many websites that highlighted the “defective transmissions of the 2004-2006 Maximas and Nissans nonbudging unwillingness to recall the Maximas that ALL have defective transmissions. I was and still am astonished by how many sites I’ve seen in regards to this, by the countless number of owners who all share the same problem I have, and even more disturbing: how many people with only 20K miles are experiencing transmission failure. I mean, are you for real Nissan????? 20K miles? 30K miles? 40K miles? 50K miles? 60K miles? 70K miles? Even 80K miles? I could see if one were very close to 100K miles, but even then, I would question it. It never failed in your previous years of Maximas. And you want people to still support and buy your vehicles. Prior to encountering the problem I’m currently facing, I was already eyeballing my “next” Maxima or even thinking about upgrading to an Infiniti. But I must say, if I have to come out of pocket to rebuild or replace a transmission that has been known to Nissan as problematic and defective, I will never consider nor even look at another Nissan made vehicle and neither would any of my family, friends or associates after my very influenced tell all of what I may have to endure. I don’t mean to sound threatening, but what about your true loyal customers and supporters? I feel I’ve been extremely loyal to Nissan. I’ve purchased nothing but Nissan, FOUR TIMES within 16 years. Why can’t Nissan be loyal to those who have been loyal to them? | |
| BEVERLY DOWNS | 3/1/11 |
| I bought a Nissan Frontier 2006, Having lots of problems Tire sensors,transmission,front end and steering noises. Anybody else having problems email me bkdowns@yahoo.com. Thought I was buying a reliable truck that would last. Can't get Nissan to fix the tire sensors, all they end up doing is reseting them, 4 different times | |
| Unsastisfied Customer | 3/1/11 |
| I purchased a car from Nissan of Erie, PA and only after 5 months of having it there started to be some electrical problems. When I shut my car off and took the keys out of the ignition the front windows would roll down. The dealership got me in right away the next day but then proceeded to tell me that it would be $87.50 and hour to look at electrical work. I told them about how I googled my problem and many sights came up where other nissan owners were having the same problem and that I was very confused on how the "Corporate Office" didnt know of such a problem with so many complaints on sites. They acted like they didnt even care and said this was the first time they had heard of this issue. Then I said wont my warranty cover it, when I purchased the car since it had less than 50k miles on it I was told that I qualified for purchasing the extra "bumper to bumper" warranty and the woman from service then told me that was not possible there is no such thing at any of their dealerships as bumper to bumper. I am so appauled at the lies and service from a large automobile maker. I will continue to pursue the issue and matters are resolved. ITS THE PRINCIPLE people dont spend their money to have someone just rip them off. | |
| Dee | 2/25/11 |
| Unfortunately we all have had some problems with, the integrity of the Nissan Corporation. Allow me to share my experience. On January 20, 2011, I took my car to the FRED BEANS NISSAN DEALER located in Limerick PA. I took the car there for an oil change and to have them check on a sound I was hearing in the front of the car. This visit cost me three days without a car and $2000.00. The remedy was to replace the timing belt. Immediately after receiving the car, I contacted the Dealer and informed them of the same complaint (I still hear the noise, the trunk will not release, the glove compartment has no light and in the front on the passenger's side the floor has light. I brought the car back to the dealer and the mechanic fixed the trunk and glove compartment light and then noted that there was no abnormal sound coming from the car, the car is running strong. Low and behold I drove the car for approximately 1 week and the car shutdown on me. The car was towed to the dealer on Tuesday morning February 15, 2011 and has been in the shop every since. The Service Manager contacted me later in the day and stated that the EMC is bad and it would take at least three days to repair. "You'll have your car on Friday". Well two Fridays' have past and no car. On Friday at 3:48 in the afternoon a message was left on my answering machine to tell me to call the service department. When I arrived at home, I did just that, the service Manager then tells me that the car still won’t start. Keep in mind, the first thingwas the timing belt.... the noise never ceased...next it's the EMC.....replaced it and still doesn't run..... I then asked the Manager what’s wrong with the car; He stated he did not know. I explained to him, not knowing is becoming very expensive for me. And the end results are still I have no car. He then stated that he was waiting to get in touch with and ET10 (Subject Matter Expert TECH).to diagnose the problem. (3 days after towed in) and I should have the car back on Monday, well Monday and Tuesday came and went; no call from the service department. Wednesday we received a call to tell us "You have an automatic starter on the car" (another guess to determine the cause) Yes we do, it's been there for over three and half years and Nissan's staff was well aware of it. The Service Manager then told me that he has put 20 hours into this car and we will now have to start shouldering some of the cost. I responded shouldering the cost for what, when you let me know what the problem is, I will then pay to repair the problem. He then stated again will you authorize me to have the auto starter taken out, I asked is this the problem, he stated he don't know, he also went on to state that he would not install it back. I asked why I would allow you to remove something that you are not willing to replace and don’t know if it has anything to do with the problem, we have already established the other timing belt and the EMC didn’t fix the problem. Finally Chet, the Service Manager decided that he would push the car on the lot and refuse to work on it mind you this conversation took place at 11:30 in the morning. At 2:00 he calls back and asks what we want to be done with the car, our response was we would like to have the car operable. It's been approximately two weeks of turmoil due to the incompetency of the Mechanics in this dealership. When Chet told us that the car would there for several days, we asked is there anything they could do in a loaner car....his response was I feel your pain OH REALLY!!!! The irony of the situation is that there has been three service managers that have recently left this particular dealership due to the incompetency of the techs, this information was provided first hand the words of the previous manager "that's why I left there, I got tired of making excuses for the techs, customers kept bringing their cars back because the repairs were not corrected. Check out the blogs on facebook and BBB I’ve posted there as well | |
| Bob Iverson | 2/25/11 |
| I bought new tires for my 2007 Pathfinder LE and took it to the dealer to get an alignment. They told me the rear adjustment mechanisn was rusted and seized and it would cost $880 to replace. I said how can a part involved in normal maintenance be designed to rust so badly you can't use it. He said he couldn't do anything and gave me the number for consumer complaints. After a lot of run arounds Michelle Mercer told me we get a lot of bad weather and rust in the Northeast and rust was normal and she couldn't do anything for me. I said '65 Chevy's don't rust so bad you can't align them and she said there was nothing she could do. I asked for her supervisor and she refused to give me anybody else to resolve this ridiculous situation. I told her I've bought 7 Nissan cars since 1998 and this was the last one forever if she didn't make it right. She kept repeating the mantra. Arrogant, unhelpful, and not too bright. I'll never waste my money on another Nissan rust bucket. | |
| Jaevon White | 2/17/11 |
| I'm a Single Father and was in need of a reliable vehicle after spending many days researching differents vehicle I purchased a new 2005 Altima SL. Now saying this I have owned many other high price cars, I love my Altima it now has 332,833 miles and counting I have had the radiator replace at 125,000 miles due to clogging from bugs,I have replace tires and brakes normal wear and tear. I have also replace the battery twice, I have never had a tune up and I'm still getting highway 29 miles per gallon. I'm thinking about passing my Altima to my son and purchasing a new Altima. I have read and agree with most of the blogged I read about other dealerships. I would love to hear back from Nissan Corp office They should look at my Altima and build another one just like the one I drive | |
| Lana | 2/2/11 |
| Bought a 2010 Nissan in October. Worst mistake in my life. Steering wheel vibrates, seat vibrates, rattles inside the car, sounds like a jet taking off, and rides hard. Suspension system is awful. Does not compare to the 1999 Toyota at all. Wish I had my old car back. The design features leave a lot to be desired. | |
| Dianne C.Thomas | 2/5/11 |
| My son had a job interview at cowles nissan in woodbridge, va. After talking to the person that did the interview my son was very excited to start a career at that dealership. The person who did the hiring knew his background and hired him and told him that if he did well and learned they would send him to mechanic school sponsored by Nissan. Well, his first week out they wanted him to drive a stick and after he told them he did not no how they made him do it. Needless to say he messed up someone's clutch on an old car that was not a Nissan. Driving a stick was not a prerequisite of getting the job. Well they fired him and he can't get his old job back. Nissan personnel should not be making these promises because my son looked forward to a bright future with them and now he is looking for another job. I don't think that Missan was fair. He won't persue this but i am mad as hell for false hiring practices at Missan. | |
| Mrs. Daniels | 2/9/11 |
| Nissan service department in Beaumont, TX is horrible. I brought my vehicle in for a recall to be fixed and upon being called to pick it up I have had all kind of problems with it. When I brought it in my vehicle was perfectly fine no complaints at all but by the time I drove it from the service center to home and parked it in my driveway when I got back in it it would crank but would not drive. I had to have it towed back to the service center where they are trying to make me believe that it is from just normal wear and tear. I am not accepting that for an answer because when it was brought there I was having no leaks or problems with my vehicle at all. I payed to have the leak fixed which had to be punctured when they worked on my truck to start with. I spoke with Matt, the service manager who is trying to tell me that it is co-incidental that it happened after they worked on my vehicle but it is not their fault. In the future I will never deal with Mike Smith Nissan service center again. | |
| Steve Harbison | 2/2/11 |
| I have a 05 Pathfinder with just over 100,000 miles. The transmision cooler which is inside the radiator, developed a leak and I now have a transmission full of water and a radiator full of tranmission fluid. I have a letter from Nissan stating that they know of the problem with their radiators and they extended the warranty to 80,000 miles. When I asked if they would help with mine, they said that they couldn't tell me anything until the it was diagnosed by a dealer. It cast me $250.00 to have it towed to a dealer. The dealer verrified the diagnosis and told me it will take $5000.00 to fix it, and by fix it I mean a new transmission and a new radiator just like the one that caused the whole problem to start with. Nissan then contacted me to say that they would not extend any goodwill. Why they wouldn't tell me that they were not going to help before I paid to tow it to one of their dealerships I don't know. I guess they figure if they get it in the hands of one of their dealers, they will get more money out of me when I let them fix it. I really have no choice but to fix it but I can tell you this, I have purchased my last Nissan vehicle. | |
| Pamela Shockley | 1/28/11 |
| I read all the above comments with regards to Nissan service and cars. How unfortunate that they suffered bad experiences. I am a 50+ single (mom when I need to be), recently handicapped with an incurable lung disease - woman. While the disease is manageable it still remains incurable. I mention this only because it has bearing on my experience on purchasing the Nissan Hatchback Versa I decided on. My personal circumstances were trending toward a serious need to purchase a car. I did a lot of research with other makes and models and because I was 1. referred and 2. a past owner of "Datsun 260 and 280Zs", knew the history and quality of the overall Nissan car, decided that Nissan would be the best fit for me. After an unfortunate purchase of a "U" vehicle, and not something that I initially agreed to, and since the car maintained a potentially hazardous smell and perhaps could have been physically harmful, I was placed in a new car of my choice through the considerate effort of Hiro Sayama, General Sales Manager at the Buena Park - Nissan Super Store. I am grateful to my initial salesman Pancho who was very patient in helping me decide on the car I chose. My concerns and well being were seriously addressed and concienciously administered to by Mr. Hiro Sayama. Without his expertise, compassion and all-around great "bed-side" manner I could not have had a better final buying experience at a dealership. I am grateful to Nissan of Buena Park, especially to Mr. Hiro Sayama and, of course, my initial salesman Pancho and his supervisor, Jose. Thank you. I hope to enjoy my car for as long as I have it and am able to drive it. I sincerely hope that my relationship with BP Nissan will continue to be a satisfying and productive one. | |
| Beverly Downs | 1/26/11 |
| I thought I was getting a good deal,WRONG!!!!!Bought a 2006 Frontier with an extended warranty. I heard about all the recalls, all the things that are being recalled on my truck, are what's wrong with my truck. NOW,how am I supposed to get it fixed when I have called for info on it they say it doesn't involve my truck.Nissan I thought was a reliable and long lasting vehicle.When I do need to get it fixed, I have to take it all the way to Fayetteville,Ar., where I originally bought it. But, there is a Nissan dealer in Harrison,Ar.,Wood Motor Co. I can't trust them to fix it properly.When the recall in March 2010 for the fuel sender float arm was recalled, Wood Motor Co. kept telling me they was on back order. I found out the part is an in stock part at dealerships at all times. I finally made arrangements where I originally bought the Frontier in Fayetteville,3 hours away toi get it fixed.The day before I was to go to Fayetteville, Wood Motor Co. calls to tell me they have the part and when would I like to arrange atime, how convenient! | |
| Joseph | 1/27/11 |
| Did you know Nissan payed {MICHEL VICK } DOG FIGHTER & DOG KILLER to sell there cars will NEVER buy a Nissan again. | |
| Heather | 1/5/11 |
| I have a 2007 Pathfinder. Currently it needs a new airbag module control panel and Nissan thinks we should pay over $1100 to get this fixed. How is this our problem?!?!? This is not normal wear and tear, even our dealer never saw this occur before and needed to call the tech support line to dx the issue. Calling the customer support line has be less than helpful (to put it nicely). We just would like to speak to a corporate person to discuss the issue. t13winn@yahoo.com | |
| Waymon Strickland | 12/30/10 |
| I am the owner of a 2004 Nissan 350Z. In 2006 I took my vehicle to the Nissan dealership on Lithia Springs Road in Georgia for mechanical problems with the convertible top. The dealer has kept my car for over three years promising to take of the problem. This issue has not been resolved yet. I have not had the pleasure of driving my Nissan in over three years. I think that this will be an interesting story for Clark Howard. | |
| Scott White | 12/31/10 |
| My wife and I recently instigated a plan for us to work toward becoming financially debt free. In order to reduce our car payments, the first step involved becoming a one-car family and trading in two perfectly good vehicles for a 2005 Nissan Titan truck. We had the truck for three weeks, drove it to Texas (from Colorado) and back, and the morning after our return from Texas, in negative degree weather, the heat and defroster were not working. As we were on our way to work, the engine light came on and fortunately we were close to an automotive place so we pulled in. After looking the truck over, the mechanic found numerous things wrong with the vehicle - the first being a cracked radiator. Without even calling us first, he called the dealership and told them they needed to get us in another vehicle as this truck was going to be nothing but trouble. Kudos to Bill at Piedra Automotive Car Care in Pagosa Springs, Colorado! We took the truck back to the dealership and they were wonderful to work with and fixed us up with another Nissan Titan truck - this one being a bit newer without all of the bells and whistles and keeping our payments where we wanted them so we could begin our debt reduction plan. They reimbursed all of our repair costs we had put into the truck as well. A sigh of relief and we thought all would be well. Christmas....we went back to Texas and on our stop in Lubbock at my wife's parents home we discovered fluid leaking out from under the truck...took it to a Nissan dealer and can you believe it....another cracked radiator! So - so far we have had two cracked radiators on two separate Nissan Titan trucks - one a 2005 and one a 2007 within 6 weeks....hmmmm....we called the Nissan dealership where we bought the truck - and I am sure they hate the White name now and we called the Nissan dealership's main office. Bottom line - Nissan doesn't really care if there is a problem with their radiators. As for our debt reduction plan....LOL....we are going to be even more in debt than we started because of all the repairs. Hopefully, this will be the last one. If not, so far the next two months savings have been eaten up with a radiator. As for Nissan....as soon as we climb out of the situation and can get something different - we will and we are done with Nissan and any product of theirs. I think we will box up the cracked radiator and send it to Mr. Carlos Ghosn, President and CEO of Nissan Motor Co. Just know that I think the opening line on the website is a bunch of BS "Behind each Nissan vehicle is a dedicated group of imaginative individuals setting new standards in the automotive industry, and beyond. Our leadership team boasts backgrounds and talents as diverse and rich as Nissan's tradition." Really. Scott White | |
| Alexander | 12/27/10 |
| I went on Business trip right before the Christmas and my car broke down in the other state. the car is 2009 model. I found close by dealer and towed my car in. I could not believe my ears and eyes what a kind of bad service reception I had received. The manager of the dealership did not want to provide a courtesy car either a courtesy ride home. Also, he was asking for the extending warranty even my car is covered on bumper to bumber warranty. it is only 34,000 miles. The electrical system went busted and steering system kocked up. The manager called me the other day and said that the part is on backorder and is not in US. He does not provide exact time when this car will be available for a fix, if possible to fix. So, I am in other state with no car and no courtesy help of NISSAN as a company, even this car belong to NISSAN. I have to rent a car for $45 a day. I do not feel NISSAN does care about its image and their customers.!!!!!!!!!! Tis solves my dilemma to be a repeating customer. What is going on with a customer service?????? | |
| Roger Rivera | 12/23/10 |
| BUYERS BEWARE Today being the 23rd of Dec 2010, still no resoultion. Everyone has been avoiding my concern by giving me NOTHING but excuses. I plan to protest with signs in front of their service center to let potential buyers of what they are getting themselves into. I young lady from corporate keeps telling me that they are sorry that I am going to this situation however the dealership has not responded to their request of information regarding my situation. I wonder how they are going to respond when we show up with hugh signs over the weekend in front of their dealership? I have also obtain legal advice regarding how we are going to proceed with this. So 'buyers beware...DO NOT get suckered into their sales pitch...you'll regret ever ding business with them. ___________________________________________________________________________________ Over the weekend of 11/27/10 I was coming home from the grocery store when the lights ,VDC and ABS, came on indicating that my car needed some type of service. When I got home I decided to call and set up an appointment to have it looked at. The appointment was schedule for today, 11/29/10 at Trophy Nissan in Mesquite, Texas at 7am which I promptly kept. We discussed our warranty and decided to leave the car there for service and go home. I received a phone call from the service technician several hours letter letting me know that it appeared that the front wheel speed sensor appear to have been cut and that it would NOT be covered under the warranty. Well, I like him have no clue how this happened. All I can tell you is that I was driving my car home when both of the lights came on. I had your service technician send me a photo of the part that was cut-sliced-sheered as noted on his invoice. There is NO possible way that it was cut deliberately as he stated. This might have been caused by some debris that was on the road such as your typical rocks, gravel, etc. Come to think of it, he mentioned several times-which I found very annoying- that he knows positively that it was cut with wire cutters. He also stated that he knew that was the reason the lights came on. He even asked me if there was a possibility that someone could have cut the wires and I not been aware of it. Well, I keep my car inside the garage. My wife and I are the only ones at home. I can assure you that there was no one inside the engine as I was driving when these lights came on. I was frustrated to the point ( as we were conversing on the telephone about him knowing this and knowing that and knowing that it was done intentionally) that I truly felt like telling him that people don’t CARE how much you KNOW until they KNOW how much you care. I am very disappointed at how this warranty has been handled. AGAIN, there is NO POSSIBLE WAY that it was cut intentionally. He did mention that because it appeared that it was done intentionally that it would not be covered by the warranty. Here’s my concern: My warranty has not been honored. It has been left to some one’s interpretation as to whether it meets warranty parameters. I am telling you that there is no way that those wires were cut-mangled-sheered particularly as the lights came on while I was driving. There was NO ONE inside the motor as I was driving. PERIOD. It makes no sense. I have absolutely no problems paying for ANYTHING that is not covered under the warranty HOWEVER I have a major problem when it should be covered as noted on the warranty. I did call your 1800Nissan1 telephone number and spoke with Denis whom gave me a reference number of 41570 when I logged in my concern. I am also sending you, Mr Ghosn, a certified letter regarding this matter. It seems like no one knows your email address. It would be nice if you were visible to your customers. You know, my next vehicle that we were planning to buy was a Nissan. Right now I am very-and I do mean very-upset at the way this has been handled. I should NOT have to be going through this. I know that I do have options of shopping elsewhere when purchasing a vehicle in the future however it bothers me to see that Nissan is not fulfilling the end of the bargain that we agreed on when I purchase my vehicle. I love my vehicle but I can assure you that this has left a very bad taste in my mouth when either myself and/or any of our family members get ready to purchase a vehicle in the future. All I ever wanted was for your company to hold its end of the bargain that we discussed when we purchase my car. Please contact me to discussed this at 972-754-0679 before we proceed with this matter differently. RRivera997@Aol.Com Roger Rivera 11/30/10 UPATE TO PREVIOUS EMAIL SEND BELOW Received a phone call from their service manager, Billy Greggs (Trophy Nissan-Mesquite, Texas) this morning regarding my situation. He left a message via my phone due to him calling me while I was on the other line. I did call him back and our conversation went as such: He answered: Yea....this is Billy I introduced myself: This is Roger Rivera He answered: Yea Roger I answered: Yes He answered: I read your email I answered: Yes He stated: You asked me to call you. What's up? I asnwered: Excused me He said what do you want? What's up? I asked him that I had send an email concerning my vehicle and again he said: Yea He further stated: I read your email. I told him I need resolution to this. He kept quite for several seconds with no answer until I spoke up. I proceed to tell him it did not appeared that he was the one that would handle this situation and that I would much rather proceed legally with this matter. He then stated: OK End of conversation First of all, I did not appreciate him talking to me like I am one of his social drinking buddies. This is a business that needs to reflect the professionalism of such. I am truly shock that such manners are accepted when dealing with customer concerns or for that matter when dealing with customers. I encourage you to please look into the type of service that this gentleman exibits when dealing with your customers. Without letting anyone know, I would encourage you to look into his actions. You will get a true picture of the service he renders. With that attitude you will never have customers...he made sure of that. Secondly, I have never been subject to such behavior from any one that claims to be a service director. If this is how the director is directing, I can see now why no resoution is readily implemented. I truly am wondering if he read my email's concern when he appeared to have no knowledge of what I had written in my email. It makes me wonder how he can know the answers to my problems when he doesn't even remember the questions. Again, this only shows where some of your problems lay. This type of action only confirms and validates what type of service we sign up for at the beginning. For your companies sake, I hope that this are NOT the footprints that will built your foundation of the companie's future. This is bad service on steriods. AGAIN, so I still wait for someone to call me. Hopefully it will be someone that has read my email and does NOT talk to me in a manner that is offesive and inappropriate. Roger Rivera 972-754-0679 P.S. I DO NOT want any further interaction with Mr Greggs. .................................................................................... | |
| Laura McDonald | 12/10/10 |
| I have a 2003 Nissan Murano. I got it serviced 2-3 months ago and paid almost $700 on repairs. I want to know why since then that my Transfer-case went bad, and why is it that the dealership is now asking for $4,890 to get it fixed? I read up on the thousand of customer's complaint about the very same issues, and also the fact that Nissan knew of the defect with the transfer-case and did not do a recall on it? Please help me understand? | |
| Laura Crawford | 12/9/10 |
| I bought a 06 Xterra from Chuck Hutton Toyota and will have had it for 3 years in Febuary 2011 and it has rode like crap sinse i purchased it. They put new tires on the back when i purchased it. They were bald. I just recently got 2 new tires again for the front. They put the new ones on the back because of rear wheel drive. I took the xterra back 2 times complaining of a rough ride. If you hit a bump the xterra wants to go off the road and if you hit a little hole in the road it bottoms out in the rear and wants to go off the road, the sterring vibrates and you have to hold it with both hands. The first time this happened it really scarred me. Still scares me. Both times they say they could not find nothing wrong. I took it to Wolfchase Nissan and had them look at it, 2 or 3 times and about the light that does not work on the gear shift, that lights up d, r, n, p, and they said it was fine. Was like that sinse i have had it. They to also could not find anything wrong with the handling or the rough ride that is scary. By the way i have had 4x4 trucks that sat higher and had bigger tires than this and did not handle or ride like this. The last time i had them check it out was when i had a recall on the pin bar that connects to the sterring and they said that was fine too. They then said it drove and hadled fine. Wolfchase nissan told me i needed a new battery cable. I had someone check that out and it was fine. I took my xterra to auto repair shop that repairs autos for the place where i work and they said the shocks in the rear where busted and the struts in the front where busted and leaking!! OK i have never had this xterra off road and it has drove the same sinse i bought it. I drive less than a mile to work and don't do alot of driving. So this Xterra was like that at the time of purchase and it cost about 740.00 to repair and is going through tires and way over priced for the vehicle. How does a barely 2 year onld xterra need something like this? Cheap parts or defective!Please call and offer a solution 9012183748 l.crawford48@yahoo.com | |
| Nancy Sagers | 12/1/10 |
| The Exton Nissan Dealership is bad. I brought a nissan and then sold it two years later. I cancelled all the insurances and did get some of my money back on one policy. But since July, I have been calling trying to get the Gap insurance money back. I sen't all of the paperwork, made many calls and still waiting. Wendall sold me the insurance but did not follow up. Made alot of promises when I got the car, but has made me really not like nissan at all. I should not have to wait for my money, not Wendall's. I would go back to Nissan someday if you get rid of the bad employees like him. Still waiting for my money. | |
| Roger Rivera | 11/29/10 |
| Over the weekend of 11/27/10 I was coming home from the grocery store when the lights ,VDC and ABS, came on indicating that my car needed some type of service. When I got home I decided to call and set up an appointment to have it looked at. The appointment was schedule for today, 11/29/10 at Trophy Nissan in Mesquite, Texas at 7am which I promptly kept. We discussed our warranty and decided to leave the car there for service and go home. I received a phone call from the service technician several hours letter letting me know that it appeared that the front wheel speed sensor appear to have been cut and that it would NOT be covered under the warranty. Well, I like him have no clue how this happened. All I can tell you is that I was driving my car home when both of the lights came on. I had your service technician send me a photo of the part that was cut-sliced-sheered as noted on his invoice. There is NO possible way that it was cut deliberately as he stated. This might have been caused by some debris that was on the road such as your typical rocks, gravel, etc. Come to think of it, he mentioned several times-which I found very annoying- that he knows positively that it was cut with wire cutters. He also stated that he knew that was the reason the lights came on. He even asked me if there was a possibility that someone could have cut the wires and I not been aware of it. Well, I keep my car inside the garage. My wife and I are the only ones at home. I can assure you that there was no one inside the engine as I was driving when these lights came on. I was frustrated to the point ( as we were conversing on the telephone about him knowing this and knowing that and knowing that it was done intentionally) that I truly felt like telling him that people don’t CARE how much you KNOW until they KNOW how much you care. I am very disappointed at how this warranty has been handled. AGAIN, there is NO POSSIBLE WAY that it was cut intentionally. He did mention that because it appeared that it was done intentionally that it would not be covered by the warranty. Here’s my concern: My warranty has not been honored. It has been left to some one’s interpretation as to whether it meets warranty parameters. I am telling you that there is no way that those wires were cut-mangled-sheered particularly as the lights came on while I was driving. There was NO ONE inside the motor as I was driving. PERIOD. It makes no sense. I have absolutely no problems paying for ANYTHING that is not covered under the warranty HOWEVER I have a major problem when it should be covered as noted on the warranty. I did call your 1800Nissan1 telephone number and spoke with Denis whom gave me a reference number of 41570 when I logged in my concern. I am also sending you, Mr Ghosn, a certified letter regarding this matter. It seems like no one knows your email address. It would be nice if you were visible to your customers. You know, my next vehicle that we were planning to buy was a Nissan. Right now I am very-and I do mean very-upset at the way this has been handled. I should NOT have to be going through this. I know that I do have options of shopping elsewhere when purchasing a vehicle in the future however it bothers me to see that Nissan is not fulfilling the end of the bargain that we agreed on when I purchase my vehicle. I love my vehicle but I can assure you that this has left a very bad taste in my mouth when either myself and/or any of our family members get ready to purchase a vehicle in the future. All I ever wanted was for your company to hold its end of the bargain that we discussed when we purchase my car. Please contact me to discussed this at 972-754-0679 before we proceed with this matter differently. RRivera997@Aol.Com | |
| Roger Rivera | 11/30/10 |
| UPATE TO PREVIOUS EMAIL SEND BELOW Received a phone call from their service manager, Billy Greggs (Trophy Nissan-Mesquite, Texas) this morning regarding my situation. He left a message via my phone due to him calling me while I was on the other line. I did call him back and our conversation went as such: He answered: Yea....this is Billy I introduced myself: This is Roger Rivera He answered: Yea Roger I answered: Yes He answered: I read your email I answered: Yes He stated: You asked me to call you. What's up? I asnwered: Excused me He said what do you want? What's up? I asked him that I had send an email concerning my vehicle and again he said: Yea He further stated: I read your email. I told him I need resolution to this. He kept quite for several seconds with no answer until I spoke up. I proceed to tell him it did not appeared that he was the one that would handle this situation and that I would much rather proceed legally with this matter. He then stated: OK End of conversation First of all, I did not appreciate him talking to me like I am one of his social drinking buddies. This is a business that needs to reflect the professionalism of such. I am truly shock that such manners are accepted when dealing with customer concerns or for that matter when dealing with customers. I encourage you to please look into the type of service that this gentleman exibits when dealing with your customers. Without letting anyone know, I would encourage you to look into his actions. You will get a true picture of the service he renders. With that attitude you will never have customers...he made sure of that. Secondly, I have never been subject to such behavior from any one that claims to be a service director. If this is how the director is directing, I can see now why no resoution is readily implemented. I truly am wondering if he read my email's concern when he appeared to have no knowledge of what I had written in my email. It makes me wonder how he can know the answers to my problems when he doesn't even remember the questions. Again, this only shows where some of your problems lay. This type of action only confirms and validates what type of service we sign up for at the beginning. For your companies sake, I hope that this are NOT the footprints that will built your foundation of the companie's future. This is bad service on steriods. AGAIN, so I still wait for someone to call me. Hopefully it will be someone that has read my email and does NOT talk to me in a manner that is offesive and inappropriate. Roger Rivera 972-754-0679 P.S. I DO NOT want any further interaction with Mr Greggs. .................................................................................... Email send 11/29/10 Over the weekend of 11/27/10 I was coming home from the grocery store when the lights ,VDC and ABS, came on indicating that my car needed some type of service. When I got home I decided to call and set up an appointment to have it looked at. The appointment was schedule for today, 11/29/10 at Trophy Nissan in Mesquite, Texas at 7am which I promptly kept. We discussed our warranty and decided to leave the car there for service and go home. I received a phone call from the service technician several hours letter letting me know that it appeared that the front wheel speed sensor appear to have been cut and that it would NOT be covered under the warranty. Well, I like him have no clue how this happened. All I can tell you is that I was driving my car home when both of the lights came on. I had your service technician send me a photo of the part that was cut-sliced-sheered as noted on his invoice. There is NO possible way that it was cut deliberately as he stated. This might have been caused by some debris that was on the road such as your typical rocks, gravel, etc. Come to think of it, he mentioned several times-which I found very annoying- that he knows positively that it was cut with wire cutters. He also stated that he knew that was the reason the lights came on. He even asked me if there was a possibility that someone could have cut the wires and I not been aware of it. Well, I keep my car inside the garage. My wife and I are the only ones at home. I can assure you that there was no one inside the engine as I was driving when these lights came on. I was frustrated to the point ( as we were conversing on the telephone about him knowing this and knowing that and knowing that it was done intentionally) that I truly felt like telling him that people don’t CARE how much you KNOW until they KNOW how much you care. I am very disappointed at how this warranty has been handled. AGAIN, there is NO POSSIBLE WAY that it was cut intentionally. He did mention that because it appeared that it was done intentionally that it would not be covered by the warranty. Here’s my concern: My warranty has not been honored. It has been left to some one’s interpretation as to whether it meets warranty parameters. I am telling you that there is no way that those wires were cut-mangled-sheered particularly as the lights came on while I was driving. There was NO ONE inside the motor as I was driving. PERIOD. It makes no sense. I have absolutely no problems paying for ANYTHING that is not covered under the warranty HOWEVER I have a major problem when it should be covered as noted on the warranty. I did call your 1800Nissan1 telephone number and spoke with Denis whom gave me a reference number of 41570 when I logged in my concern. I am also sending you, Mr Ghosn, a certified letter regarding this matter. It seems like no one knows your email address. It would be nice if you were visible to your customers. You know, my next vehicle that we were planning to buy was a Nissan. Right now I am very-and I do mean very-upset at the way this has been handled. I should NOT have to be going through this. I know that I do have options of shopping elsewhere when purchasing a vehicle in the future however it bothers me to see that Nissan is not fulfilling the end of the bargain that we agreed on when I purchase my vehicle. I love my vehicle but I can assure you that this has left a very bad taste in my mouth when either myself and/or any of our family members get ready to purchase a vehicle in the future. All I ever wanted was for your company to hold its end of the bargain that we discussed when we purchase my car. Please contact me to discussed this at 972-754-0679 before we proceed with this matter differently. RRivera997@Aol.Com | |
| Carlotta Busacca | 11/22/10 |
| Nissans Ad stating "you will pay less" is a LIE! I did not pay less and the Keyport Pinebelt, NJ dealership manager is evading my emails. | |
| Ty Smoyer | 11/19/10 |
| At least you can say that you love the vehicle. My 2008 350Z with 18,000 miles is a big POS. I was finally able to buy the vehicle I've wanted for over 8 years and now that I have it I am extremely disappointed. Many repairs in it's short life and the latest problem, a very loud rattling coming from the rear of the car has caused me to take it to the dealership 4 or 5 times just for that problem most recently Monday of this week and it still isn't fixed. All I want is what I paid for or to get something else to replace it and I'm having trouble getting any help. | |
| Jill Tidmarsh | 11/20/10 |
| In 1998 I bought a new Nissan two wheel drive pick-up. I was a single mom with two little girls. I needed something I could depend on to take my children where they needed to go. When I bought this pick up, I bought a jewel. Here it is 2010 and it runs like a top. I have 3007 thousand miles on it. Never had to do a thing to it. I have changed spark plugs, belts, battery, fuel filter and tires. That is all! It still runs great! A week ago I was in a car accident. They totaled out my beloved pick-up. I have a cleaning business. I haul everything imaginable, from paint, to ladders, tool boxes, and trash. It just keeps going. I am 57 years old and would not trade the last 12 years of depedability for any other vehicle or car manufacture.If you want to contact me, my phone # is 208-871-6703 Thanks Nissan! | |
| George St. John | 11/21/10 |
| My wife and I purchased a new 2007 Nissan Xterra with the tow package. At the same time the dealer also sold us the extended warranty good up to 100,000. We are not in the habit of buying extended warranties but seeing we were using the vehical to pull our camper we did it. We now have over 75,000 miles and the differential needs to be replaced but neither the warranty company or Nissan will do so because I have water intrusion in the differential and the only way for this to happen is for me to drive it into standing water, I stated it never happened and was willing to take a lie detector test regarding this fact and their response was "we only have your word for that". Another problem is the tire sensors that would come on and off at random even when the pressure was correct in all four tires. I received 3 different answers why this happens, and still could not get the warranty company or Nissan to take care of the problem. We have already paid $1500.00 for the warranty $4,000.00 to maintain it. I will be D----- if we are going to pay another $3,200.00 to correct the problems. | |
| MARINA COSTOPOULOS | 11/8/10 |
| I FIND YOUR COMMERCIAL OFFENSIVE AND INSENSITIVE TO ANY PARENT WHO FINANCIALLY IS HAVING A DIFFICULT TIME MAKING ENDS MEET. YOUR COMMERCIAL IS NOTHING BUT A BIG BULLY. YOU PORTRAY A FATHER WHO DRIVES A DATED STATION WAGON AND THE SON ASHAMED, HIDING BEHIND A BUSH. THEN YOU SHOW SOME SNOTTY KID DRIVING AROUND IN A MURANO. NOT EVERYONE CAN AFFORD A NEW CAR. MAYBE THE FATHER IS A SINGLE PARENT, MAYBE THE FATHER IS STRUGGLING TO PUT FOOD ON THE TABLE. HOW DARE YOU PORTRAY THE CHILD OF THE WORKING CLASS PARENT TO BE ASHAMED OF HIS FATHER, BECAUSE HE IS DRIVING A DATED AUTOMOBILE. WHO EVER AUTHORIZED THIS COMMERCIAL SHOULD BE FIRED. YOUR AD AGENCY AND YOU SHOULD BE ASHAMED OF YOURSELVES. YOU SELF CENTERED SNOB! YOUR AD SHOWS TOTAL DISRESPECT FOR THE WORKING CLASS, AND THE PEOPLE WHO HAVE LOST THEIR JOBS. NOT EVERYONE HAS THE FINANCIAL CAPABILITIES TO KEEP UP WITH THE JONES'S. THE MESSAGE OF YOUR COMMERCIAL IS THAT IF YOUR FATHER DOESN'T DRIVE A NEW MURANO, THEN HE IS A LOSER. I WAS TRULY UPSET WHEN I SAW THIS COMMERCIAL, I SPOKE TO A FRIEND OF MINE AND HE HAD THE SAME IMPRESSION. YOU NEED TO APPOLOGIZE TO EVERY FATHER WHO IS GIVING IT HIS BEST TO SUPPORT AND LOVE THEIR CHILD. PLEASE PULL THAT COMMERCIAL. | |
| Kimberly Lewis | 10/26/10 |
| Nissan of Lexington, .S.C. has been servicing my vehicle for the last few months. They have been driving my vehicle more than me. The first time they had it, nothing was done and they just drove it for over two weeks. The second time, they replaced the computer module, we paid over six hundred dollars and got it back. The next day, the same problem existed. We took it back and they have now had it for over two weeks and we've heard nothing except they are driving it. I'm amazed that it's taking them this long and they still seem to be at a loss as to what is going on. I'm more than frustrated at this point and very dissatisfied with the quality of service. It seems the mechanics working for you are not doing their job!Also, they do not return calls in a timely fashion or even call you with. Any kind of update. Please Help before I report to the BBB. Sincerely, Kimberly Lewis | |
| Jack M. Bupp | 9/27/10 |
| I just want to know why as good as Nissan vehicles are why do the dealers advertise a lower price & then jack the price. Our first encounter with Texas Nissan the price quoted was $34,000.00 difference. We had a trade in & after we were sold on the Vehicle & started signing papers the price was jacked up to $44,500.00. Our encounter last Saturday was with Don Davis Auto Group. The advertised price was $17,999.00 for a 2011 Nissan Rogue. We went into the dealership & asked about the price & was told they had 5 at that price. The salesman drove one of the 5 to the door. My wife and I drove the car. It didn't have all of the bells & whistles, but my wife really liked the car. We did not have a trade in & we were going to pay cash. We went into the cubicle & Andrew Scearce, the Sales Manager came into the cubicle & told us that the advertised price did not include all of the additions that the dealership put on all of their new vehicles. I told him that I felt if they added the additions to all of their new vehicles, then the advertised price should be the final price. He said that the advertised price was to get the vehicles out & advertise for the dealership. I asked him if he wanted a satisfied customer or did he want to keep the upcharge price. He said he had to keep the increased price. I said "Are you saying that you are not going to make anything on this vehicle". He said that he didn't say that. He said that the dealership had put Nitrogen in the tires. I asked if he was going to take out the Nitrogen & put regular air if we didn't pay the increased price. He decided he would leave the Nitrogen in. It turned out that we paid $350.00 more than the advertised price. We could have paid the full increase price, but it is the pricipal of the thing. If the price is not adjusted then I will not advertise for Don Davis Auto Group. I will remove anything that shows that dealership. If anyone asks how we like the vehicle I will say the vehicle is great, but the dealersh | |
| Jack M. Bupp | 9/27/10 |
| dealership does not honor their advertised price. I give 5 stars on the vehicle & -1 star on the dealership. I don't expect anyone to contact me, but I had to get it off of my chest. If anyone is interested my cell phone number is 326-734-0707. Thank you for your time Jack M. Bupp | |
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