New York & Company, Inc Corporate Office & Headquarters

New York and Company used to carry tall sizes for a while and I really liked a lot of their clothes. Over the last few years, their clothes have shrunk and the employees deliver sub-standard service. I spent 44$ today on jewlery and my friend over 50$ on clothes. Later we remembered that she had the coupon we both received via email this morning of spend $50, get $25 off. Upon our return to the store, I was not allowed to use her coupon, because I had deleted mine on my home computer. The sales clerk was very ignorant about it, claiming that we didn't get the same coupon, mine must have had a lesser value. Upon returning home, I retrieved the coupon and planned on returning to adjust my receipt. Purchasing another piece of jewelry to bring my total to over $50. The more I think about it, the more I plan on simply returning everything I bought and avoid New York and Company all together in the future, because I do not feel like dealing with such rude sales people.

FYI- I always could count on New York & Co for quality clothing at a great price.The price is still great although your stores and quality of merchandise has declined like the economy. And your stores are a total wreck!! I worked retail for many years and I can say the management and associates of your Town East Mesquite TX. location are atrocious. No better at the North East Hurst TX location. For real??who hires these folks? So sad, I think your investors who I see are many should opt out of this one. Its a train wreck!!

The company sells great clothes, but the people in management in the Southridge store in Milwaukee are terrible. They talk about their personal lives and ignore the customers. I don't know what happened to the other people in management, but they should come back.

If you want to shop in NYC at the Woodlands mall in The Woodlands be warned that the manager and her assistant are just about the worse I have ever seen.Beyong rude.One register working in the store and about 9 people in line. The manager said there was nothing she could do about it ,I beg to differ she is the manager. The store is never neat looking and to the point it is dirty. Will pay off my card cut it up and never do business there again.

I was shopping looking for some work close . I tryed to get help to find a shirt I found in my side . After trying to chase down some one to help I was told no we have no more . After looking threw the stor acouple more time I found a table full of the style I was looking for. There was about 9 people working and only on young lady help my find my size and color . ( long brown hair with glasses ). I know its called New York & com. But the were acting like they were working New York fashion week. I have done there job for years and wouldt never treat people like.

Contrary to most of these comments I have to let you all know that here in Miami we have the best of them!. I have been a NY&CO customer for a very long time. Love their coupons and sales!!. I have never had an issue nor exchange of words with anybody in any of the different stores I have visited including the ones at Ft. Lauderdale. My coupons are always accepted as long as they are good in validity. I'm glad to say I'm a happy customer

I am writing in regards to my Holiday Shopping at the Eastern Shore center location in Spanish Fort, Alabama. As soon as my daughter and I walked into the store, we were not greeted at all by the Associates . Who just looked at us and immediately greeted the Non-African Americans that walked in the store. I had to ask for assistance and I had to asked if a register was available. to make a purchase while the two associates just stooded there unresponsive. I was offended then and I still am offended by the associates and the management to two none African American in the store. I will not take my daughter back to that location to witness that type of treatment ever again.

I visited the stone crest location in Lithonia Ga on Dec 20th. I purchased two items. Today I open my bag to put on a pair of pants and the sensor was left on them. I live in auburn Alabama where the closest New York and company is 45 minutes away. I also was with a friend that tried to use a coupon mailed to her from the company while we were there that was $25 off $75 purchase. She was buying new arrivals which were NOT on sale and the manager refused to honor even though the coupon didn't have exclusions. I am throughly disappointed in this company. In an economy like this to turn away business and then to have employees with such incompetence is appalling.

I just want to comment on the great service I always receive at the Ridgedale Location in Minnetonka, MN. The girls are always helpful full of smiles and the manager is a real treat. I visited the MOA location and was not received the same way. Just a little something extra was missing. Thanks ladies for you great kindness!

In regards to the Belden Village Mall Store, Canton OH: This store associate was beyond rude. I inquired as to whether I could use City Cash along with a coupon and she responds by saying, "we 're not GIVING merchandise away!" Then after being rude, she asks for a donation to St. Jude's. When I declined she makes the comment..."after all the money you saved you can't donate?" I hope NY& Co takes a good look at this example of poor customer service. Will not be shopping there again.

I recently went into the Ny and Co at the Blvd Mall in Amherst NY and the manager there, Carly, was AMAZING!!! She was so helpful and so nice. I will be going to that store a lot more because of her!

I am shocked by most of these complaints, mainly BC I'm sure in most instances the mgr. Was following a legitimate policy. Sometimes there aren't ways around things on the register (like giving you a discount w/o a coupon).I don't work for nyco but as a mgr I can tell you that everyday I have a guest wanting me to do a favor "just this one" or accusing my co. Of theft. You shouldn't expect a full refund if you've held onto merchant. For over three mos.! I have never had a problem w/ nyco service, but I will say the quality of clothes has deteriorated. Bought 2 shirts last week one is missing a button and the other has hole, after one washing.

Please respect your customers and when they say no to your credit card after 6 times the answer remains the same. This can ruin your shopping experience this holiday season . Beware!!!!!!

I have a complaint regarding your Ridge Mall store in Chicago. This morning, 10/20, when I received the NY & Co. email, i tried to print the coupon, but for some reason it would not launch so I could print it. I tried five times to print this coupon but I could not. So, I went to the email I received on Friday and printed this coupon. Unfortunately, for me I did not notice that it expired yesterday. When I arrived at the store and picked out my items, went to the register and was told by the Manager that I could not use the expired coupon. I explained to her what happened with trying to print the coupon today, but she continue to tell me that I could not use it. I am a regular customer of NY & Co. and have been faithful to your store. I felt unappreciated and became very frustrated with Manager. I spoke with another employee of the store and I thought she was going to assist me with a positive response, but she did not. She gave me a script that let me know your Managers are not customer focus and do not provide quality customer service in this location. I asked a young lady in the store if she could pull up the coupon on her cell phone, because I do not have the capability, and she did, but they told her if she let me use the coupon then she could not use it twice. In the end, I let her purchase my item, because I could not get the items I originally wanted, because of the expired coupon, and I gave her the cash. I explained to the Manager that this was a one time situation because I have always been able to print the coupons and I did not know what happened this time. I stood there asking several times if they could just make this one exception, but they told me they could not. Because of this situation, I will never shop at this location again. I have been a faithful customer and deserved an one time exception.

Just want to say what everyone else seems to say, poor customer service in the Staten Island, Hylan Blvd store never shopping there again!!

I am a regular customer at your Store No. 490 and have a complaint to make against one of your department workers, Cashier No. 327024, who has been employed for a couple of months in that particular Corpus Christi location. On Sunday, I purchased about $75 worth of merchandise to be able to take advantage of the NY&Co. $30 off $75 or more coupon. During the transaction the sales clerk, Ms. Jacquelyn Sanford, was hostile to me in that she rolled her eyes, made facial expressions and raised her voice at me. In the past years, I have never experienced any rudeness from any of your department workers and that is one important reason why I continue to shop at your stores. Aside from being rather rude, she made an error by double charging me for an item. All I ask is that you please reprimand her by advising her that customers always come first as far as courtesy goes, regardless of the outcome. I want to be able to continue to shop at your stores in the future and I want to be able to continue to enjoy the atmosphere and workers as I have in the past. Thank You for your professional courtesy and cooperation in this regard. Nadine A. Cantu (361) 232-9830

The rating above is in regards to my previous e-mail forwarded to you with regard to your Store No. 490/Cashier No. 327024, Jacquelyn Sanford. Thank You.

I agree with Rima, comments. The store in Almeda Mall Houston is the WORST! KATHY the manager is RUDE and need to go to a class to learn PEOPLE SKILLS! They never greet you when you walk in the store. Never ask you if you need help it's disgusting when your patronizing a store and get treated the way those Characters in that store treats you! Went to the Galleria Houston store the same day which was yesterday September 10th and the service was REMARKABLE compared to the TRASH you have working in your ALMEDA store! Someone need to make changes with management in that store ASAP!

The experience with the store wasn't negative, they ordered a skirt for me that they didn't have in the store. I wore it once and the zipper broke. I called the customer service number and they told me to ship it back with the shipping cost and that they would sent me a new one and reimburse shipping. There is not a store near where I live anymore as the coastland mall store closed. I did as asked and never received my shipping refund. This was in June. In July I called and they told me that I needed to fax the receipt. I faxed the receipt and two weeks later I called when I still had not received my refund and was told that I faxed it to the wrong number (that someone had originally given me) and I had to fax it again. I faxed it again and called at the end of July and they said that they sent it over to the corporate office for the shipping refund of 16.80 as I was told I had to send it UPS. I called the corporate office several times and the customer service line several times and have been assured that someone will follow up and I will receive my refund and I still don't have it. I will not give up until I receive my refund. I will be emailing corporate and will continue to let everyone know of my negative experiences and will never shop at these stores or online again. This is the most absurd experience I have ever had with a company. Te customer service in the main office and corporate is seriously lacking, not to mention that the skirts zippers break ALL the time. I just threw another one away because it wasn't even worth the bother. I used to spend all my money at their stores, but not anymore. What a shame that they can't get it together to take care of a loyal customer.

This was actually an online purchase and I am hoping you can route my inquiry to the appropriate department. (I find it frustrating that I am unable to locate an email for general customer service or online support). Here is what I want to know Do I qualify for the $25 sign up for email's? I just created my account today and when I saw it at the bottom it said I didn't qualify because I have an existing account. Also my roommate attempted to sign up for the emails but received a warning to contact tech support. Is she unable to because we have the same mailing address? Who should I email regarding this questions.