450 W. 33rd St.,5th Fl. New York, NY 10001
(212)884-2000
Reviews For New York & Company, Inc Corporate Office
Maggie  | 5/15/12 |
| Their return policy is theft. I returned some items a couple days past the receipt date and was told that because my receipt was expired they could only refund me the current selling price of the items (and it had to be store credit) rather than what I actually paid. I said I believed it was theft. I had the receipt, the clothes practically untouched (had tried on once at home) with the tags on them and in the bag they gave me upon purchase. She said that she couldn't help me because my receipt was expired. I told the girl that I needed to talk to someone who could help me. She said that she was the manager. I said "well then let me talk to your general manager." She then said that she could just this one time over ride it. I understand only giving someone back the current selling price when there is NOT A RECEIPT TO PROVE THE PAID PRICE, but this was ridiculous. I knew going in that I would have to accept store credit only since I was late, but to steal from me in addition to that is ridiculous! I tried to get back to the store earlier, but my son has been sick and I was in and out of Dr. offices with him all month while working full time and having to make up all the time I missed to take him to Dr. appointments. I really couldn't get there sooner. I wasn't trying to take advantage of the store, but feel they were trying to take advantage of me. A horrible policy and another lost customer. I will shop there only one time more, and that is only to use my in store credit from the return. I don't expect them to last long. | |
k a robinson  | 3/22/12 |
| I have been a customer over 50yrs. My Mother shoppped Lerners (I think it was a Hartfields before that,not sure) I have NEVER had a bad experience with sales people. I now shop in Arizona first at Fiesta Mall which closed down, Now at SantanVillage in Gilbert,AZ. The personnel have been helpful,cheerful and delightful, even when I have not been. I purchase, take home try on, if it is all good I keep them. If not I take them back for refund or exchange. Always superb assistance. Idont argue %,dollars off red-line because I know the rules,its right there in black & white. Oh yah, I worked retail most of my work history so I know HOW to treat a customer & How to act like a customer. If you look around at the higher class clothing you will find the same worn out material thin,thin,thin for several hundreds of dollars. OH I also made some of my own clothes and the material used for the NOW generation are materials and designs,patterns are things we young people would not been seen in OLD FOLK color schemes. So pull up your bootstraps go pay hundreds and when the season is over go on to the fashion style AND STOP WATCHING WEIRD REALITY SHOWS. They arent real. | |
| Jk | 3/18/12 |
| I also want to comment on NY&CO quality as well as several other stores. I have shopped at NY&CO since when it was Lerner & the quality has definitely decreased. Also, the manager & certain staff at the store I shop at in PA are rude & not welcoming to the store. Who would want to shop in an environment like that??? Also I returned some things I ordered online & it took a while for them to figure out how much to give me for the returns because it was rung up different online, shouldn't they all be the same? I don't know if I will continue shopping here. It's sad because they have been around for a long time. Hopefully something will change. | |
| Arian Mitchell | 3/10/12 |
| I purchased two dressed from New York & Co on two different occassions. Well I haven't recieved neither of them. They both have been sent back to the warehouse due to an insuffiecent address! I think I know my address!!! The thing is my apartment number isn't showing up in their system, but it's funny how it is correct on my reciept. I have been waiting for three weeks now for a refund on my first dress and I haven't recieved that either. Customer service can't help me because they know very little. They won't be getting any more business from me & I am seriouly thinking of returning the dresses that I recently purchased. | |
| Shana | 3/15/12 |
| I normally have a good experience at New York &I Company but I just left the Douglasville GA store &I I will not be returning. I was im the store for about 30 minutes, customers came in & out and were each greeted. Everyone except for me. I had picked up several items that were in hand &I still no one said anything to me. There was about 4 or 5 young ladies working but they each over looked my presence. I put down all the items I had and walked out. And still no one uttered a word to me. I can gladly give my money to someone else. If they think I'm not talking about them I'll replay the conversations: you're very interested in one customers field of study. Someone waited too long to eat. You can hold a sweater for someone because inventory is going fast. Plus others. The worst experience ever. | |
| Jas | 3/6/12 |
| NY&Co has absolutely the worst customer service I have ever experienced. Its sale associates at Southlake Mall location are rude. I got a coupon from a magazine and my friend got another which is same coupon as mine. The coupon saying that each coupon per purchase. My friend knew that I went shopping. She asked me to use her coupon to get one for her. According to the coupon, I made 2 different purchases. First, I made one purchase for me. Later, I made another purchase for my friend. The sale associate did not let me. I told the associate I did make 2 different purchase according to the coupon. She said she did not want to deal with me and walked away. I was getting mad; However, it was late and I did not want to argue with them. I asked another shopper to help me to check the item out for my friend. The shopper was very nice to help me. However, the sale associate at the mall knew about it. They was making very hard with the person who help me check it out. They asked her all kind of questions such as her address, email, etc which they did not ask me before. I felt very disappointed. I told my family and my friends about it. They told me that they did not accept that way of services too. Like others said "there are plenty of other retailers who need our businesses." | |
| Re Cynthia | 2/26/12 |
| Let me tell you something, you're a douche, you should be fired for writing what you do about your company's customers. Your company polices are stupid if they're driving customers away by the droves. Since I've started shopping long ago at NY&C, these are the things I've noticed: 1) Their quality of design is abysmal now, if I wanted to wear a box, I'll go buy a box. 2) Their fabric quality is half of what it used to be. I can take any of my old shirts with their label and compare it to the stuff on the shelves now and notice a HUGE difference. This difference is stupid. 3) Sale gimmicks and flashy advertising is for snake oil salesman, not a quality merchandise store. If your store has good value for their product, no one would slam it, they wouldn't be able to hire enough people to man the registers and keep the products in stock. | |
| Kytanna | 2/27/12 |
| NY&Co has absolutely the worst customer service I have ever experienced. Not only does it not know how to manage customer phone queues, its reps are rude, impatient and ignorant. Although I have been a customer of NY&Co for 15 years, I refuse to accept such treatment and am unwilling to continue shopping there. Not only that, but I will ensure that my friends and family are aware of the poor service levels and take their money elsewhere as well. If enough people are willing to defy poor treatment by terrible companies, the companies will be forced to close their doors. Please keep that in mind when deciding where to spend your money in future. | |
| Tina Bruce | 1/23/12 |
| Oct. 13, 2011, my sister purchased a beautiful necklace from the Chino Hills, Ca location. First time she wore the necklace which was on Thanksgiving Day, the necklace came a loose. Being very busy, she went back to the Chino Hills location on Dec. 31, 2011, which I accompanied her. The sales person advised her of the 60 day return policy and she would only get half of her money back if she wanted. Well, the necklace was no good to her broken, so, my sister took the money. The sales person was not friendly or caring at all. We should of asked for a manager, but I don't know if that would of made a difference. We haven't been back to New York and Company which we both frequent very often. I was very disappointed in the way we were treated. What happened to CUSTOMER SERVICE????? | |
Maddy  | 12/21/11 |
| I have a longtime customer, Today is my first time trying, called 800-733-5333, to get help about receiving text messages. It is important I speak with to NY & CO to rectify an issue. Been on hold for 1 hr 16 mins. still counting. Where do I begin? | |
| A.M. | 12/18/11 |
| I work for NY&Co. , and first I would like to respond to the comment made by Cynthia. Yes, customers purchases do guarantee your job. No customers, and the company doesn't make any money and shuts down, then...you are out of a job. I have only been working for the company for a few weeks, but I can see why customers are having such a hard time. I am "Always" extremely helpful and "Nice" to the customers, it is called customer service for a reason. If you aren't friendly and helpful, you simply shouldn't be in this line of work. With that said, it seems, and I have been told, that "Selling" credit has a lot to do with the hours that you are given. Although, I love helping people, I dislike having to hound the customers to apply for credit. We also are monitored on information received from each customer, again having to hound the customer. I would suspect that a lot of good employees are not being given the hours due to these requirements. As far as the coupons, we can only accept what we are told, and it honestly varies day by day. But, I can say, that with the current sales and coupons, it is a better deal than employees are even given with their discount. Unfortunately, since starting pay is extremely poor (another reason for the poor customer service, it sounds) a decent employee discount would atleast make up for the lack of income. | |
| dominica watsoni | 11/30/11 |
| First of all, I am a shopaholic and remember when NY&Co was the old Lerners. Anyway, who is buying their line? I cannot believe that over the years I have seen since a downfall - low/poor quality of fabric on all their clothes. First time in the history of shopping I actually left with friends and family without purchasing a single item. Jewelry is still buyable - but the clothes probably will not last after 1 washing. NY&Co can send out all the coupons they want - they need to focus on having more knowledgeable buyers who know how to design and purchase a new line of clothing. I tried to read the tages of where these clothes come from - could not come up with anything. Please look closely at your buyers and come up with better clothing!!!!! I work in retail and come across many customers daily - I am not the only one who feels this way. I will not shop your stores anymore unless you change your line. | |
| KH | 11/20/11 |
| I have shopped at NY&C since it was Lerner, and have had a credit card with them for about six years. My daughter and I were in the store at Tempe Marketplace in Tempe, Az earlier today purchasing some clothes for her to wear to work. I immediately noticed they have raised their prices about 25-30%, but everything was marked down 40%, so she tried on some outfits anyway. When it came time to pay, I noticed I had forgotten my coupon that had come in the mail that was $70 off for a purchase of $150 or more. I asked the cashier if she could just enter the code for me anyway, and I was told that no, she could not. We were also told if I wanted them to honor the coupon, I would have to bring every single item purchased back in with the coupon in order for them to be able to adjust the price. I was 25 miles from home, and they were closing in an hour. THIS IS INSANE. No retailer does that. JCPenney was kind enough to honor a coupon I had left in my car, and could have had it to them in 3 minutes! I could list many other stores that do the same...IT'S JUST GOOD CUSTOMER SERVICE!!! We did buy the clothes, and called their other local store to see if they would help us tomorrow, so I will have to do the exchange tomorrow after work. The employee we dealt with was very rude and we were not treated well. After this is resolved tomorrow, I will cut my card up and send it to their corporate office with a letter. I have shopped NY&C numerous times over the years, and know many people that do, but I will not be returning. I realize that my not purchasing their product anymore will not put them out of business, however, if I tell two people, and each of them tells two people, and so on, the word will eventually get out. I don't know where they get the idea that they can treat loyal, paying customers this way, but I am taking my business elsewhere. | |
| Joyce W | 11/17/11 |
| The customer service in the Scenic Hwy 124 store Sp33 is non existent. I purchased a pair of pants on 11/15 at full price, when I was packing for a trip on the 17th I discovered the censor was still on the pants. When returning to the store to get the sensor removed the pants were 40% off. I asked for the discount since it was the their fault. I was told no! I decided to return the pants and rebuy. I was asked to wait while 2 other customers were taken care of, which I did. Cameron who had originally said no to the 40% came to the register and gave the adjustment. His attitude was none to friendly. I can't remember being treated in such a non professional manner. I won't be shopping at NY again. There are plenty of other retailers who need my business. | |
| sandy | 11/13/11 |
| I am shocked at what happened at NY and Company yesterday at the Pembroke Lakes Mall in Pemroke Pines, Florida. After having spent hundreds of dollars for my daughter there last week, I was given a few cards that were for $15 off a $30 purchase during certain dates. I went back in yesterday to redeem them. My total was over the required amount but the register wouldn't take the discount cards. The cashier said it was because I had one item that was on clearance for $7 so the cards wouldn't work unless she removed it from the total, which she did, making the total of $307.37 come to $299.88, .12 less than the required total of $300 needed to use the gift cards. I naturally assumed she would have the manager override this but no, they both said I would have to find something to make up the difference. When I asked what they had for sale at .12, they laughed at me. I turned around and walked out, never to return to that store. The attitude and .12 cost them a long time customer and $300. Last time I checked, no retailer's economy was doing so well that they could afford to turn away $300 of business. | |
| Sonia | 10/20/11 |
| I have been a loyal customers for years. I HAVE NEVER BEEN treated so poorly as I did today in Phoenix,AZ at the Arizona Center. A lady by the name Cynthia was rude, no people skills and always has to have the last word. I went to return 2 pants I purchased a week earlier. I notice they store having a 50% sale. I ask Cynthia, so when I am able to use the coupon I recieved in the mail, if its not vaild on 30,40,50% items? She said you can use it with the 50% off. I then ask then why was I not able to use it last week when it was 40% off. She said that is up to corporate. MAKES NO SENSE!!! So then she walked away..I was left standing there. I ask was someone going to help me. She became annoyed and walked back to help me, then when I told her what I need. She said I do not have time for this and walked back to grab another girl. That could not even do refunds yet. SO WHY DID YOU BRING HER TO HELP ME. I ask for her supervisor name, and she told me I dont care what you do. My last day is next week. ALL I NEEDED WAS A REFUND. HOW HARD IS IT TO PRESS #'S ON THE COMPUTER!!! I am happy CYNTHIA is leaving the company. She would be the reason I WOULD NEVER RETURN TO NEW YORK AND COMPANY. | |
| Cynthia | 9/22/11 |
| I work for nyco and company all I have to say is that customers are so stupid. All we do is follow company policy regarding coupons and price adjustments and receipts . You people need to get a life and newsflash your purchase doesn't guarantee my job. Deuces! | |
| Elizabeth | 8/14/11 |
| Shopping online website sucks. Could not edit my cart and the darn pop up box with items kept moving around on the screen when I tried to look at my items. Not the first time I've tried to order online and given up but will be the last. Your administrator sucks NY & Co. | |
| WLM | 7/18/11 |
| I went in the Lynchburg store to return a dress that I absolutely love, but unfortunately it is too big and there have not been any other sizes available. The cashier informed me that I was a day too late for the return even though I had the receipt and the tags were still on the dress she was unable to take the dress back. I mean come on, it wasn't even a day, it was a few hours. It seems that the receipt expired at midnight of the day before. She was very rude and pushed me aside like I had a disease. I have returned items before a day or two past the return date and have been give some type of credit on a merchandise card. I spend hundreds/thousands of dollars at NYC (and trust me their clothes are not cheap)every year and I love the styles and sales. I was very upset at how I was treated. The cahsier just kept pushing me away and kept asking for the next customer in line. Next, next, next... like a broken record. Yes, maybe at that point I too became aggravated and let my temper get the best of me, but I have NEVER been treated this way in this store before. She actually told me to give the dress to someone homeless because she couldn't take it back. I have been a very loyal customer and NYC is ALWAYS the first store I go to even though I don't have anything in particular in mind to buy. I am aware of their return policy, I miscounted the days by one day. And this being the holiday weekend it would have been nice for something to have been worked out. I have held on to the dress because I was hoping I would be able to fit into it for my son's wedding. When it became clear that I would not, I had to buy another dress. I guess I will now take my business to Belk or Macys from now on. | |
| Amy Rogers | 8/4/11 |
| I was in New York & Co. Today at Woodland Hills Mall in Tulsa, Oklahoma. I have never been treated so badly by anyone, let alone a sales associate. I was looking around the store and watching my children and my sister's children (5 children in all) while she was in the dressing room. The sales lady came up to me and loudly, in front of all the customers said "you need to keep all your children next to you, they are all over the place!" My children were all right by me within speaking distance to where I could just turn and talk softly to them and they would hear me. Two other customers were also offended by the sales associate that rudely confronted me in front of them, also. They told the sales lady that they would contact the manager and complain, as well. The assistant manager came out, who wouldn't listen to me, and said they could call the DHS on me for not watching my kids! This lady had never seen me in my life and didn't even hear the times that I told my kids to not touch things and to stay by me! It's back to school shopping week, my kids were NOT causing any problems, being loud, or running around the store. Yes, they did touch a few pieces of jewelry and I told them not to. I will never go back there or buy anything from New York & Co. Again! | |
| Debbie | 8/3/11 |
| I was charged a late charge and the total bill I already paid for on my NYC credit card.I called and was treated rudely and told to mail in my reciept ,asked if I could take it in to the store and was told I dont see why not.To make a long story short went to the store and clerk called to varify I had my reciept to show proof of payment and was told they couldnt do any thing for me I had to mail in reciept.Im a long time customer from way back when the store was called lerners and I will never shop there again .Canceled my credit card!!Its a shame I have to be inconvenienced for the stores mistake not to mention the postage charge.Bad buisness!!! | |
| Phyllis Feldman | 7/27/11 |
| Thia ia the worst store for shopping with the worst help I have ever see ! I have beena customer since tge days of Lerners and just opened a charge account at NY& Co. this past June. I made purchases at the King of Prussia store on 6/11, 6/12, 6/16,6/17 and 6/20/2011..all to the grand total of $276.16. I was told AFTER my purchase on 6/20/2011 that AAA gives all NY & Co. stores a 15% discount on ALL merchandise bought in their stores. I immediately called their customer service office in New York and was told there would be an amendment to my bill by a snotty lady by the name of Nicole. I called there twice a week until 3 days ago when I received a bill from NY & Co. for $276.18. Needless to say, I was livid!! I have been told (as of today that nobody by the name of Nicole works there and there is no refundable moey due me. Stick it, NY & Co.!! Now I intend to pay nothing and I warn anyone who intends to shop there to do so at your own risk. Their "help" is ignorant, their manager is worse and you can't get a "customer service" rep. nor anyone higher. Sit o your bill !! | |
| Karen | 6/30/11 |
| After shopping at NYC for over20 years I will never go back. I returned two dresses and not only did I not get a full refund but they wanted to give me a store credit. Dresses were never worn and I had my receipt. I am going to pay off my credit card and never put my foot back in that store again. The quality of the clothes have been going down hill for years and now they just down right suck!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! No amount of coupons or discounts will make me want to shop there again. | |
| shirley elias | 6/7/11 |
| I always injoyed shopping in ny& co. until i walked into your Kings Plaza Store in Brooklyn ny. I purchased a dress with my gift card which I was exchanging for a different Item. I paid the difference with my debit card (cash). the associate put it through I swiped my card for the credit (which I was instructed to do)the transaction wouldnt go through the computer kept on saying " processing" after waiting for 15 min a manager by the name of Laura was called to help or which we thought would help!! Instead she said there is nothing she can do but wait!! wait now 45 min have past. i was told "you have no choice you will have to wait for ny& co to refund you the money they gave you anyway!! shouting what do you have representing your company Laura????? I suggested she redo the transaction on another reg and void out the other which she wound up doing after 1 hour of my time!! the trans was put on a store credit she instructed the associate to give me customer service # and walked away!! you have lost another customer poor service nasty manager | |
| Jada | 6/2/11 |
| Customer Service Sucks................Evidently Corporate Office could careless as long as the dollars are coming in. I have been a fan of NY & Company for years. Their customer service reps screw-up and the the customers has to pay the price. NY & C was given another chance, after dealing with customer service rep Darrly Harper or Darrell, My account is paid in full. I refuse to shop at NY & C........... | |
| jess | 6/3/11 |
| The new york and company at the mall of georgia has absolutely terrible customer service. the 1 girl I just dealt with was very rude and I'm not sure that I would ever do business with them at the Mall of Ga. Cashier number 291226. | |
| Jennifer Chavers | 4/29/11 |
| I am a little disappointed to say the least. The nearest store to me in a couple of hrs. away and I had bought some jeans there that I love, so I thought I had found a new place to buy jeans. I even got an account with the store. Since it is easier to order online than drive there, I've tried unsuccessfully to place orders a few times. I keep getting e-mails that they had to cancel my order because of a problem with my account. I called customer service twice, and they had no idea what is wrong. I e-mailed customer service (and was very nice, by the way), and I heard nothing back from them. Then, I called today to the number on the back of my card to cancel my account, reluctantly (since I still love the jeans). They said nothing looked wrong on their end, and they can't even find where any orders had been rejected. However, they also said it would not do any good for me to give them the order numbers or anything because that is out of their hands. Seems like to me, it's just out of everyone's hands. The other number I had called before for help was the one listed on my rejected order e-mails for help.....no help given though. I give up. My acct. is closed. I thought about ordering jeans with a different credit card. Then I thought, if a company is that non-caring with customers, then I'll just have to search for other jeans. | |
| Kathleen Wiehler | 4/25/11 |
| Have never ever in my life met a store manager with such a lack of customer service skills as NY and Co's Dafina from Cross County, Yonkers, NY. She even used profanities calling me "Fucking Psychotic". Pretty Trashy huh? LACKING customer service skills is an understatement. I had to call the police from inside the store when she refused to take off theft tags after I had made the purchase because she wanted me to talk nice to her. P.S. I used no profanities or name calling strategies but would be damned if I was going to say "Please" after being treated like that. I will continue to reach out and share my experience until I get a response from customer service,who left me on hold for over an hour, the district manager, or public relations who have not addressed my concerns in the past week. Gregory Scott, CEO, I know you expect more from your company. | |
| Upset associate/customer | 4/9/11 |
| I have a huge complaint. I have shopped with New York & Company for years. I began working there last year in November. I visited a store in Collierville to make a purchase and use my discount. The manager on duty rang me up. My sisters and I were with me because we had just finished lunch on me. I made the purchase and I realized I did not have any money on me so I was repaid for buying lunch. I guess the manager assumed I was purchasing for them and they were giving me money for the purchase. I was just recently fired on account of this but he is still working. I have never had a right up or a warning. This is unfair and I am no longer shopping at this store ever again. The sad thing is I was fired over 3.00. | |
| GucciGirl | 4/12/11 |
| Stonecrest Mall store's customer service is horrible. The manager is constantly on the phone each time we enter the store and has a very unpleasant attitude each time. I have never complained until my mother entered the store one night and was very mistreated. She was threatining to call Mall Security becasue my mother wanted to explain her situation but was told, be quite and you listen to me by the manager Felicia!!!! This is just so terrifying to me that she would mistreat my very sweet and kindhearted mother this way!!! I will never in my life shop at this store and will be cancelling the card asap!!!! I can not believe this and I am livid, customer service is not what it used to be... I am calling customer service asap when they open in the morning!!! | |
| j. j | 4/21/11 |
| Send all complaints for ny&co to Richard P. Crystal he is the CEO New York & Company, Inc Corporate Office | Headquarters 450 W. 33rd St.,5th Fl. New York, NY 10001 (212)884-2000 | |
| W | 4/13/11 |
| It is ridiculous how a customer has to be on hold and no one ever picks up on customer service. What is the use of having it, it's like no one exists. I have tried calling several times since my incident occurred but still no luck. NYC needs to do better this is not professional, customers need to be heard. | |
| Marilyn M | 4/16/11 |
| Well today I was going to write a snail mail letter to NY&Co head office, but after reading all these comments realized I would be wasting a stamp. I've not had bad service at the Galleria Mall, Buffalo, nor Springhill Mall, Chicago, however I do have a story. I purchased an item from the 70% off red-lined item rack. I pointed out to the associate that the 'red-lined' price was actually higher than the price clearly visible underneath which is FALSE ADVERTISING I believe. She was good enough to show it to her manager, who couldn't be bothered to come out and speak to me, but relayed the information that the item had actually gone up in price and this was now the red-line price. Since the difference was actually less than a dollar, I had no intention of making an issue of it, just wanted to point out that this is FALSE ADVERTISING. However, it still rankles that the manager implied I was dumb enough to buy that feeble story. It's been about three months since this happened and I haven't set foot in the store since. Probably won't again based on these stories. Corporate not addressing these issues is nothing less than the same attitude of the manager .. that we are too dumb to be worthy of a DECENT response. Well, this college educated woman will frequent elsewhere. | |
| Carol B. | 4/4/11 |
| I have to agree with the comment ALLY POSTED: I give NY&Co two thumbs DOWN for Customer Service. Last Week one of their sales associates in the Central Avenue, Yonkers, NY store asked me to run my credit card a second time for my purchase, because the transaction was not processed the first time. The next day I had two identical charges on my bank statement. When I called the store they referred me to the Toll Free Customer Service Number (800-678-4906), which I have been trying unsuccessfully to reach for nearly a week now. Today I was on hold for 18 minutes, and was disconnected without a word from anyone. Very nice! The very same thing happened to me and it took them close to amonth to refund my money due to their error. like most I LOVE NY&Co. clothes but the service needs a serious revamp. You can take but so much. I still shop but NOT AS OFTEN. Again the quality is great, just get the service to the samelevel. Carol B. Athens, GA | |
| Lisa | 3/31/11 |
| Today I went into the temporary quarters for New York and Company in the Roosevelt Field store, Garden City, New York- The "salesperson" was so rude and abrupt when I asked about the sale and the move that I walked right out-Too many other options out there, and I will tell all my friends | |
| vijay | 2/12/11 |
| Too bad that ny & company is not able to hire good sales associates.. I had a shocking experience at their store at newport mall, jersey city, where one of their sales associate was acting like a total jerk with one of the customers....seems like they dont care abt their store or customers at all !.. This sales associate who said he was the supervisor at that store does'nt even had basic professional ettiquete to speak / behave as required.. he sounded frustrated as he kept arguing with that customer and even asked him to leave the store... NY & Company wake up !!! .. these sale associates are killing your firm by being its dirty face... | |
| | 1/27/11 |
| as an associate here I hated it because my supervisors were full grown bullies, lying about my capacities in front of my face and intentionally trying to humiliate me in front of their supervisor. One of them even grabbed me forceably in front of customers! This began the first day i entered the store so obviously these people have some bias towards me taht has nothing do with me or my working habits! They need to grow up and go to therapy for being such hateful people! Don't work here! | |
| K | 12/23/10 |
| Yet another customer service nightmare. This store is unbelievable and more people should actually go to the Attorney Generals office and complain to get a class action lawsuit started. It clearly states on their own website "Price & Promo Code Adjustments for Online Orders Price adjustment: We offer a one-time price adjustment if an item you've ordered is marked down within 14 days of the order date. Contact us within 14 days of placing your order and please have your billing information and your order number on hand. Promo code adjustment:We offer a one-time promo code adjustment within 48 hours if you forget to enter your promo code. Contact us within 48 hours of placing your order and please have your billing information, order number and promo code on hand." So i made an online purchase on 12/16/2010 when the items were 40% off on 12/20/2010 the items were marked down to 50% off I called and emailed customer server to get my price adjustment. Asked to speak with a customer service manager and was told that while indeed the site does say that, that New York and Co had instructions from Corporate NOT to honor the price adjustment! This is the reply I received from New York and CO customer service: "Thank you for contacting www.nyandcompany.com. We do apologize for the inconvenience. Per our policy, we don't price match our promos such as 50% or BOGO's. You'll find we're always adding new products and offers, so please stop by www.nyandcompany.com again soon. We appreciate your patronage. Sincerely, Lakeya NY&CO Customer Service 1-800-961-9906" Isn't that down right FRAUD at the min. false advertising! Needless to say I will be returning ALL the items I purchased and will shop elsewhere. Please contact your Attorney Gen. office to complain.. it does make a difference | |
| Joanne Bifulco | 12/6/10 |
| Lets start from the beginning, The help, or customer associates, are lets say, not the brightest bunch. They are young, uninterested, unexperienced and seem uneducated. I would love to see their hiring policy. I don't even want to talk about my experience, I only know that prior to today I spent quite a bit of money in this store. Clothes look good, bright lights, quality - okay. I thought maybe this would be positive, since it seems to target young woman and I could knock off alot of family members on my list. Lets face it, its getting close to Christmas, everyone is tired, but, customers are the only ones are allowed that excuse. If your at work, a pleasant smile and helping answer questions seems like the basics. Outright arguing with a customer is downright rude and unacceptable. The associate I had my encounter with was named Ayla from the Roosevelt Field store. She just cost the store about 400 dollars. I will return everything I purchased there tomorrow. Macy's will love my business. Managers are useless, they are not equipped to problem solve. i am not done, I will continue to write and call until I get to the top, I am stunned to see this site and the other complaints. It is disgraceful someone in public relations has not come forward and made some sort of statement or apology. As soon as I find out the corporate number and CEO office I will repost. Nice to know they must be doing well enough that they dont care about their customers opinions. | |
| Mary | 12/6/10 |
| I have been a loyal customer to NY&Co for quite some time, I go in there at least once a week. Just recently they have changed their policy regarding coupons. Now they are not accepting coupons from any of the coupons website or any shared coupons. Hello, the people who are sharing is actually getting the coupons from NY&Co and sharing. I went in NY&Co in Charlotte, NC yesterday I have several emails advising me of the potential savings $75. of $150.00 and $30. off $75.00, I had approx. $200.00 worth clothes so I asked to split my transaction into 2 to utilize all the coupons they sent to me. I was told that I could not use 2 coupons, I tried to explain to the ignorant sales clerk that they are 2 seperate coupons but she got more please telling me no you cant do that than helping me and stating thanks for shopping at NY&Co which allows her to get a paycheck. They are ging to loose many customers if they dont get their customer service together. | |
| Jayne | 11/29/10 |
| I was on hold for 53 minutes for customer service and after answering my call I proceeded to tell the lady that I cannot believe that they kept me on hold for 53 minutes and that I was very upset over that and she then hung up on me!!!! WOW!!!! I am on hold now and it has been 20 minutes. I wanted to return a shirt without the receipt and they cannot look up your NY and Co credit card account, so I said that I will probably get the lowest sale price and they said no, you will get what it can go down to. It has never been that price, but could go down to that. So for a $40 vest that wanted to give me $7.98 which I know it will never be. This is insane. I can keep writing since I will probably be on hold for another 45 minutes and hopefully won't get hung on. I would love to personally talk to the CEO. This is no way to treat loyal customers. For now on I ask for a name and ID number before they think of hanging up on me. | |
| | 11/29/10 |
| I would like to know if the CEO of NY and Co even knows what is happening with the horrible customer service given on the phone and the issues in the stores. Either he doesn't care or he is naive. He needs to start worrying about all the issues before they see their business decline. | |
| SW | 11/21/10 |
| I purchased five items yesterday at the BIG50 and had a coupon for $50 off of $100. As I was outing away my purchases yesterday a button fell off of a cardigan that was $39.95, so I decided to exchange it today. I picked up the same cardigan (color and size)and while waiting in line I noticed a button was already missing on the cardigan. I decided to put the cardigan back and pick up something else. I knew I had used a coupon so I decided to pick something the same exact price. After getting to the front of the line I was told that since it wasn't the same exact item I would need to pay full price and get refunded the discounted price on the original. This was even after I explained about the button and offered to show them the other one on the rack with the same issue. The manager came up and said there was nothing she could do and it was not an even exchange. I told them to simply refund the cardigan, and asked for the corporate number. At this point the cashier called the manager back and she then decided she could do the exchange (while being quite rude to me). DONE SHOPPING THERE! | |
| Kay | 11/16/10 |
| Ideally this e-mail will end up being read by Corporate. Was in the Commack store this afternoon with my daughter. We walked around for a while collecting items we intended to try on. Knowing we would be in the fitting room for some time, my daughter wanted to use the restroom. When I asked at the register where it was, two employees just had blank stares while the manger told me that there is "no public restroom, use the pizza place down the row OR THE GAP!!!! Can you imagine that your employees are sending customers to The Gap!!! Needless to say, the merchandise went back on the racks, and yes, we chose the The Gap. Am very disappointed and will not be returning. Will share this information with friends and family as well, or perhaps just warn the to "go" before they come to your store. I work in a school and will tell you the majority of woman shop at your store. What store does not have a bathroom in 2010---in Commack!! This is not Manhattan! | |
| kay | 11/16/10 |
| As a follow up to my last posting--spoke with a "customer service" rude person today regarding this bathroom issue. She answered the phone at corporate, declined to give her name. She told me that it is up to the manager to decide whether or not a customer is permitted to use the bathroom. I was declined and am now further insulted as to why. You will never guess what happened next..Customer Service at Corporate at New York and Company HUNG UP ON ME!!! This is not the end of this. Ladies..go any, any place else. Curious to see if they post this. Will get back to you with the name of the person at Corporate!! | |
| Shane | 11/11/10 |
| I had the assosiciates including the store manager tell me in the Atlanta location that NY & CO. accepts AMEX has a payment method to pay balances on their store credit card. I based my decision to open a store account on that fact and they were all WRONG! The store credit card does not accept AMEX as a payment option, only a checking or savings account. All the associates lied and gave false information in order to persuade me to open a store account. I have spent thousands of dollars in the store and now I'm NEVER shopping here again....and cutting up the store credit card! | |
| Becky Hernandez | 11/12/10 |
| Purchased two pair of slacks for my daughters birthday. Took the tags off and wrapped them. The pants did not fit so I went to return them to the store I purchased them at with the sales receipt. Less than 30 days old. Told too bad can't do it no tags no return. I had the receipt and the policy or associates never told me that this was a policy that they have but don't inform the custoemr. Sales associates are rude and nasty. I WILL NEVER SHOP THIS STORE AGAIN!! Macy and Dillards are real stores to purchase from and their quality is better. | |
| LaTonya | 10/4/10 |
| I have been a customer for several year but the last couple of months the customer service there has been poor. When asking the sale associate about their coupons, she was unable to answer the question fully about how it would affect my purchase if I was to return an item after using the coupon. When speaking to the Manager Tia her main concern was did the associate answer your question. She didn't apoligize for the inconvenience or anything. | |
Cindy Dooley  | 5/12/10 |
| I will only give this store a two rating becuase I like the quality of there clothes. However, They need to be more careful choosing their sales assosiates. Yesterday I was in the Emerald Square Mall location In Mass. I was looking for some career wear and chose this store becuase they are so helpful. NOT this time. two sales assoc. we far too busy discussing their personal lives to evn say hello let alone ask if i needed help. I was in there for 20 mins, trying to fit in a question to them, but they never even looked at me. I'll never go back ! Cindy Dooley 508-880-2366 | |
| s.anderson | 5/24/10 |
| well let me just say am a new card holder, i traveled fro close to 2 hrs to the nearest ny&c, which is located in the Concorde pike mall in Wilmington.Just to use my city bucks worth of 15 buck, and the manager was rude, to me and my family.short story, since i didnt have my receipt, i was not able to use my $15 coupon, and asked for the next person in line,while i was still standing there.POOR SERVICE, AND AM CUTTING UP MY CARD..NOT MY CUP OF TEA... SALLY ANDERSON 302-883-7743 | |
| Concerned Customer | 5/27/10 |
| I have shopped at New York and Company for years dating back to Lerners!!!! Eventhough the clothes have gotten better and the coupons are great the rewards club is a joke....After five visits you are suppose to get a $25 OFF OF $50 COUPON, WELL, that does not happen much because when you get to five visits and are anxiously awaiting the arrival of your coupon NY&CO mysteriously forgets your e-mail address and when you inquire about it they promise to send it in two weeks which ends up being a month after all of the sales have passed!!!! TIRED and FED UP WITH THE GAMES!!!! GET IT TOGETHER | |
| mike henry | 5/27/10 |
| Dear sprint corporate office May 26, 2010 My wife and I are currently sprint customers and have been for a while. I know that no company is perfect, but sprint has disappointed me each time I’ve needed them. I have a complaint about my phone that I have exchanged more than anyone should over a short period of time. I have spoken to your customers’ service department on numerous occasions and I haven’t gotten anywhere. I’m sorry to say that your department heads have been very unprofessional to me, and there action has been aggrieved. I was told on May 21, 2010 that I would be receiving an air bill to send this phone that is not working properly back and that I would be given another phone in exchange for the broken one, but that didn’t happen. I called again on May 24, 2010 and a young lady was very professional and tried to help me the best she could, but I was told that I was put on a list called the VIP list, which turns out to be not a good list. I’m not sure why this happen, but I would like some feedback from one of your top account managers regarding account number: 114216589. I would like for sprint to contact me ASAP in writing per email: bigm2424@yahoo.com and or by phone at 916-770-889-8795. I have lost income because of my phone not working properly and would like this matter solved ASAP. My wife and I have been loyal customers and would like to remain in good standard with sprint, but after our contract is up we are going to have to move our phone services elsewhere. I would like to thank you for taking the time out to address this matter. Sincerely yours, Mike Henry | |
| Antoinette | 6/11/10 |
| I cant believe how I was discriminated against today in the NORTERRA SHOPS in PHOENIX,AZ. This store is closing and the store is 50% so I bought some things and was told I could get a ONE TIME price difference. 2 days later...the store went 60% I walked in to get my price adjustment. The Manager, AMANDA was so damn rude I cant believe she had a job. She told me I needed to bring all the stuff back to receive the credit. ARE YOU KIDDING ME?!!! WE HAD A VERBAL ARGUMENT IN THE STORE. I WENT BACK THE NEXT DAY AND SHE WASNT WORKING BUT HAD ALERTED OTHER EMPLOYEES AND THEY TOLD ME I WAS BANNED FROM ALL NY & CO STORES AND I WASNT ALLOWED THE REFUND. THIS ISNT OVER BABY... I WILL GET MY MONEY. SHE USED PROFANITY IN THE STORE IN FRONT OF OTHER CUSTOMERS! WHY CANT I DEFEND MYSELF? I HAVE SPENT THOUSANDS IN THIS STORE. I HAVE A CC THRU YOU ALL BUT NOW IT WILL BE CANCELLED. | |
| Ally | 9/3/10 |
| I give NY&Co two thumbs DOWN for Customer Service. Last Week one of their sales associates in the Central Avenue, Yonkers, NY store asked me to run my credit card a second time for my purchase, because the transaction was not processed the first time. The next day I had two identical charges on my bank statement. When I called the store they referred me to the Toll Free Customer Service Number (800-678-4906), which I have been trying unsuccessfully to reach for nearly a week now. Today I was on hold for 18 minutes, and was disconnected without a word from anyone. Very nice! | |
| Sciulli | 8/31/10 |
| ME and my husband went to Rivercrossing Shopping center 1 hour away to use our credit card for the first time in the store i was so excited to get some clothes for work and then (i had just made a purchase online the weekend before) i asked if i could use my 15% coupon (for getting approved) and was told no.It just started from there they wouldnt honor another coupon i had the associates were acting cold straight one word answers then we went to use the card and it was DECLINED!! well come to find out they charged my account TWICE and so my husband insisted to pay cash which i was not happy about it was a very bad experience. and today i went to buy a blouse and the card was DECLINED again for what reason now i dont know we havent reach our credit limit nor is a payment due it hasnt been a month since we opened the account. Very disappointed with this company!!!! | |
| Jenny S. | 8/6/10 |
| I have shopped in your Fargo, West Acres Mall stores several times. The service is horrible to put it bluntly. God Awful is more like it. Tonight was no exception. I went to the checkout and a manager (after helping the woman in front of me) quickly turned around when I placed my merchandise on the counter and said.."break time" and walked into the back room. I think I was so shocked I didn't say anything right away. After 15 mintues, one person on staff at the checkout and two managers in the back chit chatting about their weekend, I thought.....I'm done! But alas.. I needed the pants in my hands. The same ones I almost putback 3 times but didn't because I needed a pair of jeans for the weekend and time was dwindling. With that being said....I can honestly tell you this is thee last time I will be shopping in your store. I have friends on Facebook who wanted to start a boycott New York & Co. site last month because of the horrible service. I seriously don't understand how you can allow your staff to be so incompetent??? The only people who stay shopping are those that are willing to be treated like crap. I'm sorry but if you are getting my money I think the least you can do is ring it up and perhaps answer a question or two. Corporate...get a grip on your training... if it doesn't improve you may be out of business sooner than you think. Jenny | |
| Peggy Ann | 7/27/10 |
| I have been a loyal customer since my teens when the store was Lerner's. I was thrilled when they started the Rewards card. Last week, I was notified that only if you have NY&C's credit card will you receive awards. Sorry about that...you have lost a loyal customers after over 40 years. | |
| FORMER EMPLOYEE | 7/16/10 |
| I worked at New York and Company and was suspended for 2 weeks and her it is 3 weeks and still no phone call i am a single parent trying to joggle school,work,and my baby so she will have a good life i was trained poorly and treated unfairly..they make it seem so fun teamwork and no any new comers are pushed to where they qiut or the eployees do whatever to get them fired I was told one thing..heard another and other employees broke policy and im the one laid off I hate how I was treated. | |
| Ruben D. Polanco | 7/24/10 |
| The cancun restaurant On 8th avenue have some what good food but customer service wise extremely uneducated. If I was the owner of that restaurant I will fired all staff members including the obnoxious manager and get a new one. Therefore, keep the customer service alive. My experiences wasn't talked right served right and manageMent wise unorganized. New staff more money Less uneducated people. Now that a real business man solution. | |
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