Netzero Corporate Office & Headquarters

It would b nice to deal with people with people skills and scripts. I understand its a business but when I say cancel the service that does not mean I want it back a few months down the road so you can bill me again for the crappy service I'm trying to cancel. I don't need you $12 email account. Hotmail is free with plenty of space for my important documents. I hate outsourcers and their greed

i contacted NZ because YEARS of emails, for some reason all of a sudden had the SAME TIME AND DATE and were in random order, not chronological as they had been for many years. After going back and forth with tech support (worthless) and trying their suggenstions, i repeatedly asked for a phone number since who ever was reading my emails didn't understand the issue. I never received any phone number so that i could talk to a real person, and continued to get 'canned' responses. I cancelled my service ($9.95 a month for over 10 years) and now I get DAILY emails on my iphone about getting some stupid ap so I can access my now 'free' email service..I have asked them to STOP sending these stupid emails over and over again, but to no avail. I just called a customer service number, got someone who barely spoke english, tried to get this fixed, she wanted me to go to some site...forget it, this is the worst run operation there is, they are ignorant with regards to customer service. Do yourself a BIG favor, do not even consider doing business with this operation, there is no way they can survive with the business model they have.

this service and ceo mark goldstein aare lairs, for less than one month service , your comany is into for over 100.oo usd

The Former Reveiws were Correct I failed to listen and found out the hard way... The customer service is from overseas and barely speak English. Have no customer skills, Told me I could downgrade after a month when i calle dback changed the option... refussed to let me talk to supervisor, I had to pull the corporate card while I was waiting researched contact info and then told rep the #'s and names now she wanted to be reasonable ... SO SO Dissapointed in this company I used them when they first started way back in the day ... wont use them again everyone beware dont wate your time...... Please

I bought netzero hotspot for$49 dollars then you pay $10 dollars a month only. That what they told me. But when I cam home from bible study I turned on my Coby tablet guess what showed up! Need to upgrade service. I told them I paid $10 month. But they told me that only for so many megbites, so to get back online I had to pay $6.99 2megbites that is only 2 hours of internet time. I think if you buy the hotspot you should only have to pay $.50 cent a. Month for your hook up. What do other think. Please let me know.

I bought netzero hotspot for$49 dollars then you pay $10 dollars a month only. That what they told me. But when I cam home from bible study I turned on my Coby tablet guess what showed up! Need to upgrade service. I told them I paid $10 month. But they told me that only for so many megbites, so to get back online I had to pay $6.99 2megbites that is only 2 hours of internet time. I think if you buy the hotspot you should only have to pay $.50 cent a. Month for your hook up. What do other think. Please let me know.

About 1 month ago I noticed that the Net Zero Idle Time Disconnection time dropped from 2 hours to one. I asked their online tech support why this was. I was told to make screenshots of the "difficulty" I was having and that the time was 2 hours. This I did; giving them about 6 screenshots of their "due to inactivity" message every hour. I was informed that because I was playing and that the idle time was server connected. I had been playing this game for over a year at the time. I had asked why the idle time had dropped from 2 hours to one several times and never got an answer. Net zero's tech "support" is non existent as far as I am concerned. I also know that the idle time is not server connected as such, it is a program and can be changed or removed. As far as I am concerned nobody should ever get a Net Zero account. they DO NOT KNOW what they are doing.

I think there service is excellent and u people are the liars , poor netzero They need a 200 billion dollar stimulus too be compensated for their hard work and loyalty

When customer service answers the phone just ask for that MAHOOD Gunga DIN

I just realize after almost 2yrs. after I cancelled with netzero. They are still charging me $14.95/ month. Not only that, but they are charging me through a bank account I never gave them access to. The account they are stealing from is a account that was made after I cancelled service with them. So that tells me they are unauthorized to take, and where did they gain my info.? They haven't heard the last of me yet. So far they are saying they will refund $89.00......what about the rest? This company is getting away with robbery. I think we should file a class action lawsuit.

To: CEO Mark Goldston, My name is Olivia. I have been a client with Netzero for many years. Recently, I decided to cancel my Hispeed service with Netzero b/c it was getting slower & slower and I needed better speed for my online busy. Therefore, I signed up for DSL with my telephone provider. I called Netzero 800 number (July 23) and told the customer service Rep that I wanted to cancel my ISP with Netzero and she asked that I keep my email account for a brief period so I can review it for important mail removal. To my surprise, when I signed in to ck my Netzero email today I find an email letter from Netzero welcoming me as a continuing member. What?! I NEVER EXPECTED TO GET SLAMMED BY NETZERO FROM TRYING TO CANCEL SERVICES!Not only that, but Netzero billed my husband's credit card for this month's service! I am so disappointed in Netzero's ethnic & moral principles. This is my 3rd letter sent abt this matter. The first 2 letters were sent to Netzero Support/Tech. I advise them NOT to apply any more charges to my husband and my credit card account again. And to also reimburse his credit card for the unauthorized charges applied in July. I don’t know if you train your employees to slam clients like this or it's done without your knowledge, but I wanted to let you know it isn't right....@ all!

I LIVE IN AMERICA, WORK IN AMERICA, SPEAK THE ENGLISH LANGUAGE, PAY MY TAXES, PAY IN AMERICAN MONEY, SO WHY DO I HAVE TO SPEAK TO PEOPLE FROM INDIA OR PHILIPPINES WHEN I HAVE A PROBLEM WITH NET ZERO ?????????? THEY TELL YOU THE SAME THING OVER AND OVER AGAIN, WHICH MOST AMERICANS CAN'T UNDERSTAND, JUST TO GET YOU OF THERE BACK'S I AM SO SICK AND TIERED OF DEALING WITH NET ZERO, THAT I'M STARTING TO LOOK FOR ANOTHER COMPANY THAT HAS EMPLOYES IN THE GOOD OLD USA, THAT IS THE WAY IT SHOULD BE, KEEP OUR MONEY AND JOBS IN THIS COUNTRY!!!!!!!!!!!!!!!!!!!!! NET ZERO SUCKS BIG TIME, DON'T USE THEM FOR YOUR INTERNET PLEASSSSSSSSSSSSSE !!!!!!!!!!

I used to use NetZero but moved to an area that had an HOA and we are required to use COMCAST so I cancelled my service with Netzero. I called to cancel and thought it was done, this was June 2010. It took me awhile to notice that they were still billing me for services. I went online to cancel service with Netzero and thought it was done for the second time but instead they "renewed my subscription". HUH? Why would I need to renew if I, according to them, already had an account? So I sent a second email demanding my cancellation and was sent an email back acknowledging my cancellation. Then I noticed that they were still billing me but I ended up getting a new credit card and now they are using United Online Collections Division (a Netzero division) to come after me for "collecting a debt". I tried to call the number on the notice they sent me but the phone number (1-866-210-1700) is not valid. I have tried calling other divisions and no one seems to know how to get me a good number to call the collections division. As of today I have filed a report with the FBI because this seems to be a common problem and I encourage everyone else to do the same. Worst customer service EVER!!!

I have had netzero since November of 2011. Since I have been have problem First I could not get in to my email I have to call them andletthem knoeI was going to call the ceo company and I was going do that.Now I am having a problem with getting my facebook pages. I can not send,recieve,I have call them, and they keep tell me they will call back. I am so angry because I pay my money ever month I can not get the service I should get. This is not the last of it. I will never get netzero ever again it sucks.

I had my AC adapter for my router go out after about 6 months or so. Anyway,I asked if they could send me a new one, I even offered to pay for it! Well the guy I spoke with,I couldn't understand a word he said,and after being transferred to 5 different Departments who all couldn't grasp the concept of what an AC adapter was and all who couldn't verbalize the English language for me to even communicate my issue. Finally after an hour being placed on hold and giving serial numbers, my phone number, my area code, the model number to all five people. I was told to go to Wal Mart and buy one. Either that or sign up for their warranty, a Premium Service package at over $70. I swear these people were the dumbest "Tech's" I have ever spoke to in my life and despite the obvious lack of training, I asked the 4th guy to put on his supervisor at least 15 times all with absolutely mindless incoherent replies that sounded like an attempt to have me signed up for the warranty. I have no problem with people who stuggle with English, but when a company hires people for techical support they need to be able to communicate. Or maybe not. I actually almost hung up because I was so frustrated. Maybe that's their plan to alleviate bothersome customers who have issues with their products??

I rarely raise my voice, but found it happening in the several phone calls it took (and numerous emails) to discontinue my Netzero service. It can only be done over the phone, and the people that you speak with can barely speak English, and certainly don't understand it. I made it clear that I wanted to discontinue the paid monthly service. Instead, I was signed up for an additional service. Email responses from Netzero only verified the bogus additional service, essentially maintaining that I had ordered them. Even after several phone calls and emails, Netzero refused to discontinue service, and continued to sign me up for additional services. Now I have to waste further time disputing the scam charges on my credit card. I hope it was worth it, Netzero, as I am now your worst advertising. Extremely poor customer service and basic business practices.

I cancelled my Netzero YEARS ago, (after contacting the company many times because the charges were continually taken out..I was ASSURED that even if they showed up, it would be refunded when the account finally closed out) at least 4 years and I just found out I am STILL BEING CHARGED!!! I ended up having a failed back surgery around that same time and have had major health issues as well as intractable pain. My husband was doing all the bills and didnt know or realize we were still being charged a monthly fee!! An INACTIVE EMAIL FOR 4 YEARS AND IT REMAINED OPEN!?!? Are you kidding me!! I better receive a refund for all 4 years! 9.99 x 12= $447.60!!! Insane!

I am very unhappy with net zero. After 15 + years, I switched to DSL (cheap but unreliable) from Hi Speed (cheap but unreliable) and from regular dial up (cheap but slow but very reliable). The dial up worked best - slow but reliable. The DSL works for 1 hour then it freezes. I was instructed to turn off the modem box, turn it on, turn it off turn it on, reset - until it works but nothing works beyond 1 hour. They blame my brand new computers - MAC lap top and and my PC desk top for the problem. I brought my computers for warranty service service and I was told there is no problem with them. They showed me while connected to their DSL (hard wire and wireless) and they are right - it works on their DSL. I was told then that the problem is with Net Zero. I was also told to get out of net zero as it is a 'crappy' service. As the saying goes - I get what I pay for - reasonably priced/unreliable. Can someone fix this problem? This service should be reported to the regulating agency. Is it the FCC? Or is is it the consumer protection agency in CA? I will contact some people I know to find which government agency can shut down this service for misrepresentation. I will soon find out. Class action lawsuit in the making to get our money back? Stay tuned. The rating is not even a star - it should be minus 5 stars!

You have all these bad response for the service you provide I will try to form a class action suite against you if you don't make good on the service. Then you will be out of billions instead of the few dollars you have taken people for.

Can we get a minus scale for netzero customer service! I wish I would have consulted net this website before purchasing the 4G device. When you order you're connected with someone in the United States, but they rely on overseas employees to handle customer service. The customer support is beyond poor and/or inadequate. It's frustratingly substandard and outsourcing these jobs is despicable, and quite frankley un-American! My account was canceled with out my authority or consent, after I specifically asked customer service not to until I had the opportunity to speak with a supervisor. I may as well have been speaking martian, because after one alleged attempt to contact me (as per their records) my account was canceled, and now I have to send the device back in order to get a refund. Mind you the account was canceled on April 14th and today is April 26, and had I not tried to log in, I would have never known. Disgusting, and despicable. Shame on you NetZero, you're living up to your name!