Netzero Corporate Office | Headquarters Contact Phone Number & Address

Ms. T.	5/9/12
You have all these bad response for the service you provide I will try to form a class action suite against you if you don't make good on the service. Then you will be out of billions instead of the few dollars you have taken people for.

Jim

5/18/12

I am very unhappy with net zero.
After 15 + years, I switched to DSL (cheap but unreliable) from Hi Speed (cheap but unreliable) and from regular dial up (cheap but slow but very reliable). The dial up worked best - slow but reliable. The DSL works for 1 hour then it freezes. I was instructed to turn off the modem box, turn it on, turn it off turn it on, reset - until it works but nothing works beyond 1 hour. They blame my brand new computers - MAC lap top and and my PC desk top for the problem. I brought my computers for warranty service service and I was told there is no problem with them. They showed me while connected to their DSL (hard wire and wireless) and they are right - it works on their DSL. I was told then that the problem is with Net Zero. I was also told to get out of net zero as it is a 'crappy' service.
As the saying goes - I get what I pay for - reasonably priced/unreliable.
Can someone fix this problem? This service should be reported to the regulating agency. Is it the FCC? Or is is it the consumer protection agency in CA? I will contact some people I know to find which government agency can shut down this service for misrepresentation. I will soon find out. Class action lawsuit in the making to get our money back? Stay tuned. The rating is not even a star - it should be minus 5 stars!

Maria

4/26/12

Can we get a minus scale for netzero customer service! I wish I would have consulted net this website before purchasing the 4G device. When you order you're connected with someone in the United States, but they rely on overseas employees to handle customer service. The customer support is beyond poor and/or inadequate. It's frustratingly substandard and outsourcing these jobs is despicable, and quite frankley un-American!

My account was canceled with out my authority or consent, after I specifically asked customer service not to until I had the opportunity to speak with a supervisor. I may as well have been speaking martian, because after one alleged attempt to contact me (as per their records) my account was canceled, and now I have to send the device back in order to get a refund. Mind you the account was canceled on April 14th and today is April 26, and had I not tried to log in, I would have never known.

Disgusting, and despicable. Shame on you NetZero, you're living up to your name!

Francis Post

4/10/12

Customer Service is poor. I needed a new DSL modem, mine stopped working. April 1 they were supposedly sending a modem out. Nothing received and today is the 10th. Now they are saying it is their distributor with the delay and they are still checking on when they are sending them out. Worst of all they send via US postal service, who expects that to get to someone fast?? Can't upgrade shipping and pay for it myself with FedEx or UPS. They sound like they are in a foreign country and have to call and check with the 'escalation team' for details. Then they just tell you what they think sounds good to get you off the line.

After calling every day or so when nothing is received, I got all sorts of screwy explanations. Some downright stupid. "You must be home to sign for this, but it's not trackable in the system". After a week of being told it's on it's way, NOW they say there is a delay they found out about yesterday. Looking into AT & T or another carrier now.

cathy mattson

4/10/12

i signed up for netzero feb,2012.never even started it cause they told me i was ready was on the phone with them for 3 hrs, then they tell me i have to have a house phone to have thier services, which they failed to tell me in the begining so to make a long story short they take a payment out of our bank account every mo. to this day.and they said it will take 30 days to put it back in our account...this is the worst company ever!! i just want them to quit taken my money every mo.so PLEASE put my money back in my account!! ps. not 1 star poor neg.1000 stars poor.

A dissatisfied Netzero Customer

3/16/12

I am fed up with Netzero. I left Netzero back in Dec 2011 to Time Warner Cable for internet service, there I discovered between two different phone numbers that I used to discuss my account, each phone number had their own opinion. One said yes there is a promotion and the other said no with charging me the full price. Anyway, I'm sick and tired of Companies telling perspective customers anything the customers want to hear just to sucker them into their company hence my unfortunate return to Netzero. BTW Time Warner Cable told me I didn't cancel until the day after the 30 day trial ended. The guy changed his mind after I informed I had paperwork with the date of the day before which brings me back to Netzero. I was told I would have my 30 day free trial. I am on a limited income. I asked the woman on the other end of the line how much money would be taken out of my bank account on the 17 of Jan. She replied nothing would be taken out. I informed her that I needed to know because I am on a limited income I needed to configure that amount into my finances and knew I couldn't afford going back to Netzero. She assured me nothing would be deducted from my account. My bank account was so screwed up because they did take out the money. That matter has all be settled. Well, it's 2 months later and I'm still fighting Netzero about my free month. Amazing that no one can find the recorded phone conversation on 10 Jan 2012. Amazing how Judy (located in the Phillipines)now decided to deny ever saying she agreed with me that I should get my 30 days free because I was told I'd get my 30 days free. Yes, I did talk with a guy prior to talking with her. His work of charging me the month of Jan and Feb in Feb. Judy's work of not charging me for Jan didn't go through. Was she typing just to satisfy me? Or just giving me words to satisfy me. I just spoke with Judy today 16 Mar 2012. She certainly danced around the topic. I'm so sick of being told one thing and then Netzero and other companies turning around doing something else. What! Are the companies running for President? Sorry for the novel here, I just need to vent. I want my free month.

10/29/11

I to got money stollen i had this service 2 years ago and had called and cancelled they stole money for another year for somthing that i dont use , even after i called them they said they are not taking my money . i had my bank account closed and thing were well for a 5 months and today thay got my new account # somehow and got me for a reacuring payment. my thank you wallmart for the free Cd of net zero theft company.i would like to find this company in a dark ally.
May god win and bless.

kathy boudreaux

10/27/11

service is from mars ,poor customer service. I was so upset with this service. I am disable and stuck in the house so I tought that netzero would be good for me because I don't have much money to pay high prices. now I wish that I would hear of netzero/. they have a real racket going at that place. Do yo notice that everyone talk the same in the same voice no matter now many times you call. Whts up with that? I do not understand that. I am a senior citzen. I talk to so many people . They lied to customers to get money and ask about your bank accountand they all have the speech down. I know now they have a scam going I call my bank and reported them. they hurt me real bad. Please some one STOP these people right now. The service is awful and it is real slow. I have suffer greatly behind what netzero have done to me.

Patrick	10/3/11
I hate netzero. I received a check for referring someone to them and I misplaced it and when I found the check' I sent it back to them to get a replacement check because my bank would not accept it, they never did send me another check nor contact me about it but I kept a copy of it an I am going to report everything to the better business bureau.

Georgina lamptey

7/26/11

I have had this netzero email access for 8 years.The last time I used it was 7/24/11.this morning I went to check my mails and the address had been terminated.I called technical support who told me to call customer servce to get the issue resolved.I paid fot that Technical support and my REf # was 048158919.I was told to call customer service who handed me over to registry.UP till now ,my sensitive informations are being held in the locks of netzero without a forewarning

James	7/28/11
I have had 5 unauthorized billings to my personal checking account. I do not have an active account with netzero. The number listed above is not the corporate number in Woodland Hills, CA, its an overseas Phillipino weigh station to divert complaints. I am certainly going to contact the Federal Trade Commission about the theft of my hard earned money.

victor hayes	8/2/11
Slow slow slow unhappy with slow loading

Navy Contractor	6/17/11
Even one star is too high a rating for how you handle Netzero customers whose accounts have been hacked. I am going to make it my business to contact every blogger and the Washington Post to tell my story about trying to speak with a live person who could respond to my situation. If my netzero account was not so widely used by my friends and family; I would cancel the account today

Andy

6/18/11

My e-mail was hacked 2 days ago, as I noticed spam been sent to my contacts. I sent an e-mail to abuse@support. The next day I recieved a banner in my e-mail telling me to change my password. I did not recieve an e-mail verification from abuse, just the banner. To make a long story short, my brother had a similiar incident involving his account needing to change password from a banner. He changed his password and was then relieved of $5000.00, by a hacker that had produced an exact duplicate of his support page. He was eventually reimbursed for his loss, but lesson learned.
I called the customer service (cancel account number) to cancel my account and I got a sales pitch given to me 3 times, for free service until August 5th, then billing will resume on August 6th.
WHAT PART OF, "I WANT TO CANCEL MY ACCOUNT" WASN'T UNDERSTOOD!!!!! I don't want free service, I want my account cancelled before this hacker has my family & friends (contacts) accounts hacked! ...HELLO, IS ANYBODY LISTENING! CANCEL MY ACCOUNT< I AM REMOVING ALL PERSONAL INFO AND STOPPING DIRECT BILLING AS OF TODAY 6-18-2011.

James

3/23/11

I have been a netzero dial up customer for the longest time and for years to follow I got so tired of it being so slow so I upgraded to netzero dsl. They charged my credit card $99 upfront including other fees. It was great at first but when my monthly billing started to change every three months and going up without being notified I got tired of it. I am a disabled 62 year old man half blind on a fix income and being the longest netzero customer they are sticking me with the $150 early termination fee because I was very disatisfied with their service. I wanted to cancel, they try their best for me to stay but I have told them their are other Internet Providers that charges less every month but they refuse to cancel my netzero account. I get a call from netzero, some tech saying that their managers are not allowed to speak to their customers because it is against their company policy, and this John Sanchez states he is a manager and keeps saying mam to me everytime he spoke to me, his etiquette was very bad as a manager passing himself off as a manager. Please help me get a corporate email address to convey this message.

CHAUCNEY

2/22/11

I have been pretty sick so I turned our bank account over to my husband, he was useless and when our checks started to bounce, I found out Net Zero had been charging MY account TWICE a month for over 11 months. I have NO account with Net Zero and two different people werre on these accounts! Net Zero took money out of my bank twice a month and I also talked to Paki! What a nightmare that is! Is this how Net Zero is thrieving? It has all these people breaking laws and putting in random numbers of different bank accounts to take thier lousey $9.95 every month! That is

CHAUCNEY

2/22/11

I have been with my Credit Union 27 years. All of a sudden my checks for rent bounced. After looking into it Net Zero has been taking $9.95 TWICE a month out of my account and this has been going on for 11 months! I called and got Net Zero and got some other country where I could NOT understand them. I want to bring charges against this company and need anyone that has had the same problem that wants in on this law suite, It is THEFT and it is also 3 other FEDERAL charges against them and because they are who they are and have done NOTHING, I am suing them big time. I am going to every NEWS outlet I can and show them the proof and the money Net Zero owes me. They have NOT responded nor paid back all this money, and trust me, FRAUD is Net Zero! This company is BAD BAD NEWS!! If you have a case and Net Zero has taken your money without your permission contact me PLEASE!! ck@darenot.com

Joseph Headley

1/21/11

I was charged 19.90 01/07/2011 and again 01/10/2011. I called netzero to have the extra charge returned to my debit card. I recieved a refund of 19.90 on 01/11/2011. Which was great. However, a few days later my internet was disconnected. Now, after asking them to reconnect because i've already paid for the service for the month. They say they have no record of having charged me twice. My debit card still holds the records for the over charge. I have contacted a lawyer, and expect to hear from him soon.
This isn't just an over charge now. Because of the evident hiding of my record from netzero, it is now theft, and i intend to pursue the mater as faras i can take it until i get satisfaction that netzero, or any other internet company will never get away with Steeling from the public again. After all, taking 19.90 from hundreds or even thousands of people and letting your company by with it is a reward for theft. I will not allow that to happen.

Luke

1/13/11

I received 2 unauthorized charges to my credit card from this company. I don't use netzero and have high speed internet with comcast. When I searched online, I found so many others who are being charged without their knowledge or them even registering for netzero services. This is clearly a case of fraud and there could be hundreds of victims out there because of this company. I hope a class action lawsuit is forthcoming. I will be contacting the FTC and FBI to notify them of the outright thief of consumers by this company.

Linda

12/15/10

NetZero has some of the worst customer service I have had the pleasure to deal with. I even tried to call the Corporate office in California and still got automatically transferred to India. All I am trying to get is an answer to a question. India keeps telling me there is no answer and that anything wrong is my fault. All because THEY double billed me. And from everything I can find, that seems to be a normal business practice for NetZero.