Netflix Corporate Office & Headquarters

First of al1 this is not about Netflix service of DVd this is about the way this company treated my husband who was employed at one of Netflix Hubs that processed the Dvd to send to their customers. The Hub is located in Las Vegas and my husband got the job through Spherion which is a employment agency in Las Vegas. My husband was let go from the netflix hub due to a supervisor there said he was late twice. My husband said that he was only late once. The superviser used poor judgement and not researched my husband's attendance. The woman superviser assumed he was late. I believe my husband, and know he is on time for work. The Spherion agency didn't even try to investigate my husband's explanation all they care about is greed. Netflix won't get my business anymore due to how they treat their employees like my husband. I paid my membership dues faithfully each month and never late. I have been a member with Netflix for 4 years. Netflix this is a wake up call for you. Start treating people with respect or you will be out of business soon. My business will go to RedBox because they are much cheaper for my budget since my husband can't work for a while thanks to YOU NETFLIX. I HOPE YOU ROT. AND BY THE WAY I AM TELLING MY FAMILY AND FRIENDS NOT TO DO BUSINESS WITH YOU. YOUR COMPANY BETTER LOOK INTO THAT HUB IN LAS VEGAS AND FIRE THAT B.... WHO LET MY HUSBAND GO.

I was invited back because I was a previous customer. I went through the process and was told I would get a 30 trial free for returning. The next day I checked my bank statement and Netflix had debited my account twice. I called customer service and spoke with their rep. He told me that there had been a previous account at that address that was canceled in June, 2010. and I was not eligible for the 30 day trial. The account was in my son's name as he is a junior. I called again the next day and spoke with the rep and was once again told that I didn't qualify for the 30 day trial. I requested to speak with a supervisor and the supervisor told me the same thing. I'm sick of trying to deal with Netflix. Watch as much as you want. Now with more movies and better choices! Have another FREE TRIAL on us! Dear Gary, There's no limit to how many movies & TV episodes you can watch. Start your FREE trial! Click here We're always adding more movies & TV shows that you can watch instantly. Watch as much as you want, as often as you want – all for only $8.99 a month. Plus, for ultimate selection, you also get DVDs by mail. Come back today and try us again for FREE. Thousands of choice, available anytime. We're always adding more movies and TV shows. We're always adding more movies and TV shows. Catch up on TV shows: Lost Desperate Housewives Heroes Dexter Watch a recent movie: Bolt Paul Blart: Mall Cop Hancock WALL-E Plus, ultimate selection on DVD • New Releases, Classics & TV episodes and more! • No late fees – ever! • Ultimate convenience – no driving Plus, ultimate selection on DVD! Watch as much as you want! Come back to more movies and better choices than ever. Try Netflix again for FREE! –Your friends at Netflix

Have been a member since June 2010 and until today, my first issue. Just cannot seem to log on to your site. And it's not my computer cause I can get to other sites .... anyhow, I am very satisfied with your service and thanks for sending the DVD in a timely fashion. Thanks .... hope I can log on soon!!!!!!!!!!!

yea i too experienced the piss poor customer service provided on the telephone, i spoke to anita, lauren, jerry and benjamin who all stated that they were the ONLY supvervisor working and refused to transfer of even give me the name of their boss. However their corporaate office number is 408-540-3700 and i wanna see how the corp.office responds to me treating them the same as they treat us

I love Netflix!

We have had good experiences overall with Netflix but I would like to be able to search for movies by categories for holiday movies. Netflix really needs categories for each major holiday. It would probably increase rentals of those movies if people could search by holiday. For instance, Halloween is coming up. If you had all the Halloween movies grouped together under a Halloween heading, it would be so convenient to find all the good Halloween movies. Please consider doing this.

This company deserves to go in the books as one of the worst customer service experiences ever. They billed me for an account I never used and when I called for a refund they told me their "system" would not allow a refund and that I should contact my bank. So this place basically took my money for a service they didn't provide, and were like, "good luck in getting your money back, ha!" Thieves!!

I finally decided to sign up for Netflix since they offer 4000 United Miles, I kept calling and calling and they kept saying "we're researching" to brush me off. I never received an e-mail as they promised I'll get a response in about 48 hours. 2-3 weeks later I had to call again and this time someone had the guts to say "no, you're not eligible." I went through their stupid promotion webpage and enter in my United Mileage account # and everything as a first time customer so bottom line is I got ripped off and paid for their service for 5 damn months because they kept me "waiting" for SO long. I hate them. I'd rather buy or rent it else where. G.L (California)

We've been customers for serveral years. Never had one problem. They have even sent us extra discs for having to wait a few extra days. We love Netflix so much we cancelled our cable! No need for it anymore!

I cannot begin to tell you the problems we have had with Netflix. The last disk we got contained two episodes of an English mystery. We could not finish either one because it stopped midway through because of poor quality. Yes, we did wash the disk, but that never solves the problem. Do you ever replace disks? Count us as another dissatisfied ex customer.

I have been a customer for 2+ years. I have not had any problems with receiving the movies I want and all have worked well. My prepaid credit card expired and I received a new one from the company. Netflix will no longer honor my new prepaid credit card, because the old one expired. Instead they want my bank card or they won't do business with me. They have always received their money and never once had to wait for anything. This is a policy change at Netflix. When questioned about the legality of their request and lack of notification to their customers, the story changed to it is a system change not a policy change. I am 57 years old and my bank account is not open for businesses to help them selves to as much as they want. At a time when identity theft and fraud are so prevalent in the world, Netflix wants it's customers to give them access to their banking information. Well Netflix you can put your service where the sun don't shine. I will be happy to do business with Blockbuster who does DVD’s by mail now too and who thinks my money is still good enough for them. My next stop will be the Federal Trade Commission and the Better Business Bureau with formal complaints about Netflix business practices. Netflix no longer has a monopoly in this certain category, they are now apart of an Oligopoly and I for one think Netflix is going to lose more customers. I for one am glad they have competition like Blockbuster. They will continue lose their money because they do not trust their customers. These are the same customers that pay their wages and keep their business solvent.

Netflix takes your money. I cancelled my relationship with this enterprise on August 2009; they kept billing me, finally they stopped. In January 2010 they began charging my credit card monthly for nothing. I never reopened the account; I called, called, called and no one listened. I contacted my credit card to dispute all these charges. Credit card asked Netflix to stop and reemburse me the $60.00 they have charged, again, for nothing. To date, they have refused to refund the money they took from my account. I feel this company is dishonest and does not care for the public. They just take your money. Someone has my money in their pocket. I will persist as this is against the law.

What are you clowns talking about. Netflix is smooth and easy. If you receive a damaged DVD (which I haven't yet after 3+ years of service), you simply go online, report that it was damaged, and mail it back. If you were to lose a DVD you simply go online and report it lost. Netflix will charge you $15 but if you find the DVD anytime within the next year, you can mail it back for a refund! (Remember when Blockbuster would charge customers $45 if you lost a DVD.) Netflix has month-to-month contracts. If you don't like them, just quit. (Try quitting your cell phone contract or gym and see how difficult they make it!) If you want to freeze your Netflix account for a few months to save money, you can do that. You can stream movies instantly for free. I'm totally baffled at all these responses. I disagree with all negative experiences.

FYI….. Netflix has been getting worse with selections and having the quantity to fill orders for rental for example Blockbuster has in their new releases 8 new titles under Fangoria FrightFest and you have none. Another thing your watch now instantly selection isn’t that great you could have a way better selection and instead of photos of the management team having their photos posted they should have there corporate emails posted.

We've been satisfied customers since 2007. Unfortunately, your Website and position does not provide "actual" contact;just "canned" perfunctories. We very much enjoyed "A Year in Provence" however, although Discs plural are mentioned in the hyp, there is no second Disc availabilyty. It would be nice if there could be perhaps a little more emphasis on consistancy and thoroughness. We'd like to complete our experience with this title, if and when you decide to make it available. Quality of service counts. Jim Guinn gollamas@casco.net

This review is different. Been using Netflix for 3 years and never had 1 (one) problem. Interesting how so many are having problems. However, those of you havingproblems, I can read and feel the frustration. The problem is the people that you talk to that answer the phone. It's always the same. Lousy customer service. They truly do not care or they would make sure the people that answer the phone talk like real humans that care. That would fix there problems. No charge Netflix, free advice to you. All you need to do it take it.

Netflix Shipping Facility PO Box 17699 New Brunswick NJ 08906 July 29, 2010 As one of the trusting fools that purchased your service, am tried of the sloppy and scratchy product that reflexes the lack of respect for the customer. When I first complain I was told “to wash it”, I did so, again, again, so on and so forth, I did your work. I am disabled and re-mailing, calling in complains is just not worth it. One word, Blockbuster. If the rest of your releases are the same percentage that I have experience, it won’t be long. Is it that the movies are going to “Newark” NJ, so the quality does not matter? Is it that I am not upgrading or taking your super duper deal, why would I you can not get the simple stuff right? Big American business, = “how can we rob the little guy/gal” to make the net. The Italian Job Clockwork Orange Entrapment Crash Emmanuelle Inside Man Quest for fire Highlander You Only Live Twice Vanilla Sky All straight out the trash, to name just a few. Gone shopping

I CAN SUM IT UP REAL EASY. NETFLIX SUCKS!!!!!!!!! CUSTOMER SERVICE SUCKS. THEY DON'T CALL YOU BACK. I'M BEING BLAMED FOR POST OFFICE MISTAKES. RUN FROM NETFLIX. I WOULD RATHER BE NEUTERED, THEN HAVE SERVICE WITH THEM AGAIN. ALSO HAVING THE PROBLEM WITH GETTING DEFECTIVE DVD'S AND THINGS NOT GETTING RESOLVED PROPERLY..........GO TO BLOCKBUSTER!!!

I have had very similar service only worse from scrathed discs, to broken ones, and just recently 4 shipments in a row were bad or wrong. When I spoke to Jeff a supervisor, he said he would not report my problems to his manager or any of the higher ups and theey do not take phone calls.

I cannot believe your customer service. Two DVD's in a row that are defective and when I call I get lectured on how I always need to report defective DVD's or how can NETFLIX be expected to deal with the problem. Huh? How can he resolve this he said. So I said at this point I think it is fair that we should not have to pay for the month. He says no can do but we can send you replacement DVD's. this is complete disrespect of the customer. Eat your own dog food, NETFLIX. You should have to rent DVD's and experience this. Blockbuster -- Bye bye. NETFLIX -- soon it will be bye bye.