Neiman Marcus Group Inc Corporate Office & Headquarters

I can't believe I have now spent 4 hours trying to get two pieces of merchandise promised to be delivered tomorrow. Then it was changed to the 17th then the 11th. They never check with the "warehouse" to see if the merchandise is in stock. They lie about it being available and then just hose you and hopefully you will find it acceptable to get it when they can deliver it. For what you charge get with the delivery honesty NM.

I went into the Great Mall in Milptas, CA and I was not greeted, was not helped in ANYWAY. Management ignored me the entire time and the associates were too busy talking with each other. I went into the fitting room and it took the girl behind the counter 20 mins to get me into a room because she was too busy texting on her phone. I asked her to get her manager for me since she had other things to worry about. The manager then proceeded to tell me I must have been mistaken because her employees would never do anything like that. I then went to customer service to pay my bill and purchase the items I had found and the guy behind the counter proceeded to treat me like I wasn't good enough to shop there and I over heard two women behind the counter say some very hurtful things about me. I told the guy to cancel the transactions and I closed my card right in front of them and proceeded to walk out very upset. WORST CUSTOMER SERVICE EVER!

i love the friendly service i love how they keep me posted on new products and and sales i love my neimans contact person

Hope!! My order shows up on time and in good condition, with all these bad experience, I really hope i didnt make a bad decision by ordering from this company.

I have tried to fill out the form to say to STOP sending me all the emails. I immediately delete them. There are way too many and they come constantly like every day. I find them to be very irritating so if you could somehow delete my name from the list I would very much appreciate it. I cannot seem to stop subscribing the way they have set it up.

12/30/12 I came into the Neiman Marcus store in Bellevue, it was practically empty, there were only a few shoppers in there. I being one of them. The head manager greeted me and had his assistant show me around the store. She was very nice. I liked the personal attention I received from the store management. I thought that they were making an effort to return to the glamour of personalized attention that Neiman Marcus was known for, from 20 years ago.

Neiman Marcus customer service is extremely disappointing. I ordered a Christmas present to be shipped to an APO (Military address) before Thanksgiving, the shipment went out 11/25. You would think that there is no way it would take longer than a month to get to final destination. The arrival date is anticipated for 1/14/13. How is that possible? The excuse is that since it's a military post box it takes longer than the 5-7 business days. I understand it taking 10 days or even 2 weeks but longer than a month. I ordered from Saks 5th Avenue on the same day and within 6 days the parcel had arrived and was in the hands of the person I sent it to at the final destination. It's sad how customer service does not take the time to assist in helping to figure out what happened to the package and what the delay is. They find it more important to brush the customer off with some lame excuse that is not plausible because obviously this is not the first time the customer has shipped to an APO. However it IS the first time through NEIMAN MARCUS. So, let's just say NEVER AGAIN. If you plan on shopping here, I strongly urge you to go with a store that actually takes care of the people contributing to their revenue.

Customer Service would not help me with an item number for a capiz shell Globe light. I need it to place an order. As far as I know it is the only one you carry so finding the item number should not be such a problem. Is there anyone who cares to make a sale enough to check on this? Obviously not Rikki in online customer service.

As one who posted here stated the cheap sample vials used when you get a perfume sample (and getting a sample from them is a feat unto itself) not only do break but they leak as well; because of that I now have a ruined as in no-longer-useable handbag. I was on hold 20 min w/ customer care online only to be told to talk w/ store manager, called and store mgr. gone, called corporate and had to leave a message. Really---for the prices they charge this is the service one receives? This leaking issue is a known problem and they have apparently been ignoring it. I hope I can say they made it right…we will see.

I will be going up to the store and speak with the General manager to get some clarity on their policy and to have this issue rectified. The overdraft fees that I occured on behave of Neiman Marcus negligence should be reimbursed. I will see what the end result will be and re post my comment back on the web. If I do not get any satisfaction I may have to contact corporate and file a compliant.

On August 25, 2012, I went up to the neimans located in Washington, DC to exchange a pair of shoes for a bigger size. I made my intentions very clear to the sales associate. I explained to her that I am not asking for a refund, just a larger size. She looked into the computer for the size that I requested but replied we do not have your size here and that I can order them. I said fine. She then asked for the credit card that I used to make the purchase. i complied with her request. unbeknownest to me the card was swipped. Remind you that I ordered the shoes online and gave her the receipt showing that I initally paid. Why you would reswipe may card a second time? when asked she gave me some (cockamammie) excuse. To add insult to injury my account was overdrawn, this cause my morgage and a few other bill to be return, which led to me having to go to my rainy day account to cover the amount overdrawn. See next page

Horrible customer service at your store Last call in Austin. I can't even start to voice my frustrations with NM NOTHING has been positive about my experience with the company. My advice to all who visit this website is: NORDSTROM - I have had nothing but exemplary service and respect from them and they can order almost anything NM has to offer.

the store manager or whatever he is, is very creepy i applied for a lp position there, and i think he didn't hire me cause i said i was straight, you got problems sir, you should not ask that in an interview. Mr.Frederick Marotta

Horrible customer service at your store in Tampa. Why was I asked for my Driver's License when I used my debit card in your store. I will never shop in your store AGAIN!

I love the sales staff at the Fort Worth store, but I know through friends that have worked there that the General management is horrific. They have been losing department managers right and left because no one wants to work for this management. Is their corporate office asleep at the wheel? This lack of leadership will eventually filter down to unhappy sales staff and then be reflected to customers. The Devil Wears Prada is a movie. This management thinks that is how retail should really be!

My main big frustration with NM is the cheap plastic vials they use for the perfume samples. They are dreadful and crack on the very top within a day or two and all the perfume leaks out. Dear Corporate Office, you should take a look at the nice mini spray vials that SEPHORA uses when they give out perfume samples. These never leak. It is time for an upscale company such as yours to have much better quality and more efficient perfume sample vials. I am sure all your customers would really appreciate this.

Since I am not able to contact any of the VIP`s at NM headquarters, this seems to be my only outlet. Unlike the other complaints on this page, I am not complaining about customer service. I, as well as many others are greatly disappointed that NM has decided to pull out of opening a store in Sarasota Florida. Whoever is in charge of their real estate developing, has obviously not done their homework. Have they researched how many millionaires per square ft. we have? Do they realize that our Saks store is not the caliber of shopping Sarasota patron`s prefer. Do the professionals have any idea how many people travel to the NM at the International Plaza in Tampa? The letter of intent has been displayed on the University Town Center`s website for years. We have been anxiously awaiting the arrival of NM, only to find out this week that they are not coming. If this message reaches anyone that can pass it on to those higher up`s,I would greatly appreciate it. I certainly hope they take a second look, and reconsider. It`s not too late!! Thank you.

JUST CANCELLED MY ACCOUNT AFTER 30 YEARS. WORST CUSTOMER SERVICE. I AM NOT A SAKS MAN BUT NOW I WILL BE. SAKS CUSTOMER SERVICE HAS IMPROVED. I HOPE NEIMANS IS ONLY A MEMORY IN A DECADE OR SO - MAYBE JUST A DISCOUNT HOUSE. IF YOU ARE 30 DAYS LATE. THEY WERE MY GO TO STORE SINCE 1974. i WAS SO PROUD TO BUY THERE AND TO PRESENT GIFTS FROM THERE. NOW ITS JUST A TRAGEDY OF ACCOUNTING ERRORS AND RUDE/UNHAPPY PEOPLE ON THE PHONE. DONT BELIEVE THEM IF A CUSTOMER SERV PERSON OR A MANAGER TELLS YOU THEY WILL GET BACK TO YOU. THE DECLINE IN CLASS IS MOST DISTURBING. THE SERVICE YOU GET FROM CUSTOMER SERVICE? IS THE SOUNDS OF A LEGEND DYING.....

I really disappointed in Neiman Marcus service. I purchased about $2000 in a two week period. Everything arrived ok, but no boxes. Since the items were gifts for my daughter baby shower, I needed boxes. I tried to get boxes via emails and chat but the only thing I got was "I apologies" but not boxes. That doesn't help me. I'm so irritated. Yes I was at fault for not requesting a box for each item I purchased but you would expect with such a brand name they would try and accomadate me. What upsets me even more the items I purchase were all brand name, and had I purchased them directly from them, I would not have had this issue. Neiman Marcus needs to wake up and smell the coffee, there are too many other stores out there with same brands that will keep me happy so I spend my dollars on their website. Poor customer relations.

My experience has been strictly shopping on their website. I love to by handbags and I shop their "sale" part of the website, which I found a couple months ago. Well, I went a little overboard and purchased a few thousand dollars worth of handbags within a few week period. I've curved my spending habit and now only purchase maybe one a week! lol It's addicting. Well, I was expecting a Burberry bag and I went to check my online account and it was now showing the transaction was canceled. So I contacted a live rep through "CHAT" and she tells me my Visa was declined. I found that really strange seeing my limit is so high, I wasn't even near it and my credit is perfect. So I called my Visa immediately and they confirmed what I thought... there was NO problem what so ever that day with that transaction with Nieman Marcus. That amount had been approved and canceled by them. So I get on the phone and call their Customer Service to find out my Account was tagged as a "ReSeller Account" which means I cannot buy anymore! The nice Rep told me to call back on Monday and talk to someone there. I was shocked! Are they crazy, just because I bought a lot and went a little shopping?? lol Who ever heard of this?? They canceled my $900 purse because they labeled my personal account a Reseller! I was so p'd off! Tomorrow is Monday and I'll be on the phone first thing! I have never been treated so badly by any store! SAKS is great! Bloomie's is great! I've spent close to @ $8-9k with NM in the last 2 months and they treat a good customer this way??