Neiman Marcus Group Inc Corporate Office | Headquarters Contact Phone Number & Address

M. Fairchild

5/8/12

My main big frustration with NM is the cheap plastic vials they use for the perfume samples. They are dreadful and crack on the very top within a day or two and all the perfume leaks out. Dear Corporate Office, you should take a look at the nice mini spray vials that SEPHORA uses when they give out perfume samples. These never leak.
It is time for an upscale company such as yours to have much better quality and more efficient perfume sample vials. I am sure all your customers would really appreciate this.

Stephanie Hurter

4/25/12

Since I am not able to contact any of the VIP`s at NM headquarters, this seems to be my only outlet.
Unlike the other complaints on this page, I am not complaining about customer service. I, as well as many others are greatly disappointed that NM has decided to pull out of opening a store in Sarasota Florida. Whoever is in charge of their real estate developing, has obviously not done their homework. Have they researched how many millionaires per square ft. we have? Do they realize that our Saks store is not the caliber of shopping Sarasota patron`s prefer. Do the professionals have any idea how many people travel to the NM at the International Plaza in Tampa? The letter of intent has been displayed on the University Town Center`s website for years. We have been anxiously awaiting the arrival of NM, only to find out this week that they are not coming. If this message reaches anyone that can pass it on to those higher up`s,I would greatly appreciate it. I certainly hope they take a second look, and reconsider. It`s not too late!! Thank you.

Mr pettit

3/29/12

JUST CANCELLED MY ACCOUNT AFTER 30 YEARS. WORST CUSTOMER SERVICE. I AM NOT A SAKS MAN BUT NOW I WILL BE. SAKS CUSTOMER SERVICE HAS IMPROVED. I HOPE NEIMANS IS ONLY A MEMORY IN A DECADE OR SO - MAYBE JUST A DISCOUNT HOUSE. IF YOU ARE 30 DAYS LATE. THEY WERE MY GO TO STORE SINCE 1974. i WAS SO PROUD TO BUY THERE AND TO PRESENT GIFTS FROM THERE. NOW ITS JUST A TRAGEDY OF ACCOUNTING ERRORS AND RUDE/UNHAPPY PEOPLE ON THE PHONE. DONT BELIEVE THEM IF A CUSTOMER SERV PERSON OR A MANAGER TELLS YOU THEY WILL GET BACK TO YOU.

THE DECLINE IN CLASS IS MOST DISTURBING. THE SERVICE YOU GET FROM CUSTOMER SERVICE? IS THE SOUNDS OF A LEGEND DYING.....

AnnaMaria

3/16/12

I really disappointed in Neiman Marcus service.

I purchased about $2000 in a two week period. Everything arrived ok, but no boxes. Since the items were gifts for my daughter baby shower, I needed boxes. I tried to get boxes via emails and chat but the only thing I got was "I apologies" but not boxes. That doesn't help me. I'm so irritated.

Yes I was at fault for not requesting a box for each item I purchased but you would expect with such a brand name they would try and accomadate me. What upsets me even more the items I purchase were all brand name, and had I purchased them directly from them, I would not have had this issue.

Neiman Marcus needs to wake up and smell the coffee, there are too many other stores out there with same brands that will keep me happy so I spend my dollars on their website.

Poor customer relations.

Bad Management

3/3/12

As time goes on my shopping experiences become less and less exciting. The mood and the general attitude in the St. Louis store are unbecoming between management and employees. The last time I was in the store my husband and I were shopping for baby gifts with our regular salesperson. From around the corner a man came around and asked my salesperson if she was on break? Break she asked? He then told her to take her nametag off if she were shopping for herself! I found out his name was Randy, in operation management. My husband and I were dumbfounded as we looked at him with disbelief. He was wearing glasses, bad peripheral vision or bad judgment?

N.B.

3/4/12

My experience has been strictly shopping on their website. I love to by handbags and I shop their "sale" part of the website, which I found a couple months ago. Well, I went a little overboard and purchased a few thousand dollars worth of handbags within a few week period. I've curved my spending habit and now only purchase maybe one a week! lol It's addicting. Well, I was expecting a Burberry bag and I went to check my online account and it was now showing the transaction was canceled. So I contacted a live rep through "CHAT" and she tells me my Visa was declined. I found that really strange seeing my limit is so high, I wasn't even near it and my credit is perfect. So I called my Visa immediately and they confirmed what I thought... there was NO problem what so ever that day with that transaction with Nieman Marcus. That amount had been approved and canceled by them. So I get on the phone and call their Customer Service to find out my Account was tagged as a "ReSeller Account" which means I cannot buy anymore! The nice Rep told me to call back on Monday and talk to someone there. I was shocked! Are they crazy, just because I bought a lot and went a little shopping?? lol Who ever heard of this?? They canceled my $900 purse because they labeled my personal account a Reseller! I was so p'd off! Tomorrow is Monday and I'll be on the phone first thing! I have never been treated so badly by any store! SAKS is great! Bloomie's is great! I've spent close to @ $8-9k with NM in the last 2 months and they treat a good customer this way??

Anna

1/20/12

I'm extremely offended and upset by the underhanded manner I've been deceived and treated by Neiman Marcus employees, specifically Rosie at the Fashion Show Mall in Las Vegas, Nevada and the Corporate.

The last purchases I'd made were just before Christmas.

At the time Rosie had sworn the cocktail dresses I was interested in won't go on sale since there were among the new arrivals. I was pleasantly surprised when I'd received a call from her shortly after informing me that they were 45% off; however, when I made the trip to the store, my inquiry at the cash register confirmed a discount of only 25%. Rosie did not feel bad at all. Instead she simply stated that she's made a mistake ... Feeling a bit ticked off that I'd been deliberately enticed, I'd asked her once again if I should wait a bit longer and if there was a possibility the items would be reduced again after Christmas? She swore once again: 'absolutely NOT' and that I was really lucky they were reduced in the first place, so, reluctantly, I'd proceeded with my purchase.

Sure enough, all 3 items have been further reduced, however, I'm not allowed to receive any price adjustments on my purchases. (I'm still waiting to see that policy in writing). Rosie's explanation? "If people return the merchandise or get a price adjustments, how would I make money?" She has even blatantly denied ever had called me with the bogus 45% off sale ...

Nora Raum	1/16/12
On my last visit to the Fort Lauderdale, Florida store, I had a very unpleasant experience. Do not shop at the store at Fort Lauderdale, Florida. It lacks professionalism and service.

Debra Shavonne Williams	12/15/11
I have been locked out of the system, so please you reset my payroll password please . So that can get copies of my payroll ckecks from 08/2011 to 11/2011 for my tax reason please. My user id - DWlliams1@NM1. I recently spoke with Michelle Hartfield on this matter. Please help me with matter..Thank you

Donna Greenwald

12/10/11

I went to the Arundel Mills Mall Neiman Marcus Store and saw a sign that said 30% off entire purchase. I asked the employee at the customer service desk what that sign meant. I was told it included all items that did not have a sign stating not part of the sale. I tried to purchase two Michele watches that had a 40% off sign. The sales person told me this was not included in the 30% off entire purchase sale. I asked where the sign stating that was I asked the manager of the store how the 30% off entire purchase worked. He stated the same thing the person at customer service told me - "there are signs throughout the store that will tell you what is not included in the sale". He said Jewelry was included in the 30% off entire purchase. I told him the jewelry sales person said it wasn't. I asked him to walk over to the counter with me. When he saw there was already a 40% off sign he changed his mind and said "nope these watches are already on sale, and you cannot combine the sale". I asked him where the sign was that stated it was not part of the sale was. He would not answer my question. When I called the corporate office I was told they would help me resolve this issue. When they called me back, they said they would not do anything to help me because the watches were already on sale. This is bad form, and unlike the Neiman Marcus I used to know. I was humiliated and not told the right information from the beginning. When management gives you their word they should honor it. I will not be shopping at Neiman Marcus again.

Martha

11/21/11

I can't even start to voice my frustrations with NM - which used to be my favorite store when I lived in Houston. I was thrilled when a store opened in Bellevue, WA, but that's where the love affair ended. NOTHING has been positive about my experience with the company. My advice to all who visit this website is: NORDSTROM - I have had nothing but exemplary service and respect from them and they can order almost anything NM has to offer.

JB Sacks	11/19/11
Have been shopping at Neimans for 25 years. First time in the Boca store in a while and i cant believe how badly stocked and how rude the sales associate was. An older woman with blonde hair named Gay, just lost a 3000$ purchase because of her rude manner. I will never shop in there again.

Jonni Smith

11/5/11

I was recently in the Florida store and was treated so rudely as I was trying to buy a $1,700 Lois Vuitton handbag. I left without purchasing it and I was leaving, I made it very clear that I was headed to Saks Fifth Avenue to make my purchase. One would think that in today's economy, they would bend over backwards to assist you without making you feel like garbage. Needless to say, I will never step foot in that store again.

Don't fall for the "Perk/Gift Card" Scam......

11/8/11

After being invited to attend the Fasion Night Out in September by several sales people, I did attend and purchased over $3400 worth of items. I was to receive a gift card roughly in the amount of $375, as was shown in the perk sheet breakdown. I received NOTHING, and was told by customer service that they would INVESTIGATE this. It must have slipped their mind. Not only did no one get back to me, turns out, there's no gift card on its way. They said I was "actually" invited.....and I'm left wondering, then how did I know about it? Saks had the same item at their Friends & Family night for 25% off. The bag I purchased could have been purchased at Barney's. Neiman Marcus thinks they are fooling their shoppers by all their little "perk/gift" cards, when it's so far from the truth. After receiving a $50 gift card, I headed to purchase 2 bras and was told, the card isn't good in lingerie, but if I did purchase the 2 bras, I would receive 25% off....really? Duh...The bras were each close to $100, if they would have taken the gift card, it was the same thing. I told her to forget it, purchased 1 bra instead, and purchased a $48 candle to get rid of the card. Either you offer something and give it, or you don't. I'm done with Neimans, will be closing my account after many years. There are a lot of other amazing stores out there that know how to treat their customers. Everyone, try Saks, try Barney's, try Bloomies....you'll love it!

R Morian

8/11/11

Wow, I cannot begin to tell everyone/anyone how extremely disappointed I am with Neiman Marcus. Having had a recent shopping "experience" at the Dallas Northpark location, I must sit back and tell myself that this company has a strange way of showing customer appreciation. So many upset, disrespected, angry people are left out cold by NM. It makes me wonder how this company is still in business. Why would anyone subject themselves to this unaceptable behaviour. I, for one, have decided to no longer contribute to Mrs. Katz lovely little salary.
I have said this once already and I say it again, Neiman Marcus can take their awful attitudes and ruin someone else's good time.
PS there was no option for 0 stars or it would have been chosen.

Fannie	7/10/11
I relaly appreciate free, succinct, reliable data like this.

Caelii	7/11/11
A rloling stone is worth two in the bush, thanks to this article.

Dorothy A. Knight

8/6/11

July 2011 I applied for a Neiman Marcus credit card at Town center Boca Raton, FL.
to purchase a Zegna mens slacks for my partner; I was turned down,very imbarrasing, I received a letter July 20, 2011 stating the reason for the denial. firstly they had an incorrect low credit score; secondly I left several telephonic messages with the telephone number to call in the denial letter 1-214-757-2909. I Never received a return call.

Keana

5/28/11

I had the worst experience in your Michigan Ave. store in downtown Chicago,IL. I am never treated fair at this location. Today had to be the worst experience. I was sent there by FENDI of North America about a handbag I purchased and it started to unravel at the seam. I paid for repairs at the Oak Brook, Il. location where they sent it off for repairs. Nontheless, The handbag started to unravel again. I am a working 9-5 woman whom treat myself to nice things. I do not carry the bag everyday considering it was not cheap and I want to enjoy it. I was heartbroken from the customer service I received.

why do they need my personal info to buy or return items bought cash?

3/19/11

Why do I need to give all my personal info (address, phone, email) when buying cash at this store? I once returned an item which I had the receipt and paid cash, I needed to give all my prsonal info as well as my drivers license. This is an invasion of privacy, why do they need these info, there is no valid reasons at all. The rude woman at the cash told me that if I have nothing to hide why should it be a problem to give my presonal info. I told her, why shold I give my info to someone I don't know. I should for refused but I was in a rush and wanted to get out of there.

A few years back when buying something at Radio shake I gave my personal info. the cashier, a man, started calling me asking me out! when I refused, he showed up at my house. So yes, I am worried giving my personal info to people I don't know and companies that keep my info in there system, for what? If ever my house get broken in to I will give the stores name of which I gave my info to, seriously.

M/M Michael Clark HARDIN	2/23/11
For the last 2 yrs, we have been getting phone and snail solicitations to Mr/Mrs Clark. So we are wondering why there is no more SMART people working at your store? Clark is my middle name. NOT my last sir name. Michael C. Hardin Please tell your people if they phone my wife, to address her as MRS HARDIN, not Mrs. Clark. She just laughs at you!

M/M Michael Clark HARDIN	2/23/11
For the last 2 yrs, we have been getting phone and snail solicitations to Mr/Mrs Clark. So we are wondering why there are no longer any SMART people working at your store? Clark is my middle name. NOT my last sir name. Michael C. Hardin Please tell your people if they phone my wife, to address her as MRS HARDIN, not Mrs. Clark. She just laughs at you!

Janys Harvey

12/3/10

This week I tried to buy a coat for $980 at Neiman Marcus in Chicago and was told by a very rude woman in the credit dept. that I was only allowed to charge $500. I have always paid every bill on time and in full. I have a $50,000 limit on my Master Card which the store would not accept. I offered my debit card which was also refused. I carry no checks. I seldom shop at the store because I live half the year in our Paris apartment. We also own our house in downtown Chicago. I am retired and refused to give "my salary" to the credit dept. woman. I was insulted and appalled at the policies of a store which is clearly not doing well.

Natalie

11/26/10

Om Monday the 22nd of November 2010 I was in your store and purchased a Noodle and Boo baby soap. I shop in Northbrook Illinois location. When I got home I noticed that the soap was white and usually it is pink. I used it on wednesday and it smelled different. It had an unusual odor. I am very upset because I came to a conclusion that this item is old and has been sitting on shelf in the sunlight somewhere and they sold my child an old product that is not safe to use. This is not the first time this happened. A year ago I used to buy Kiehls products and noticed that moisturizers were not fresh and had crust on top. I made the sales lady open several jars and they were all crusty, opened and used. One of the tops in the Burberry section I purchased had strong perfume scent on it. This scent just does not come from someone trying it on. It was worn and returned by someone prior to me purchasing. I stopped shopping in that store because it reminded me of a thrift store. I usually use Neiman Marcus online and get fresh products but I ran out of the soap and figured they would at least have fresh soap handy. Boy I was wrong. I now need to return the soap back and wonder why I should spend gas money driving back 30 miles out of my way because Neiman Marcus sells dirty used or old items. Can you help me out with this situation.
Natalie

S. Curry

10/30/10

I shop in Neiman Marcus in Miami, Las Vegas and White Plains, NY. I took a group of friends and family to the Westbury Outlets in Central Valley, NY. I started shopping in Neiman Marcus and found a collection of outfits to purchase. Realizing my cell phone battery was low and wanting to be accessible to my younger son, I made the unfortunate misjudgment to plug it in while I tried on boots. Within minutes, a woman ripped my charger out and shrieked, "You!" "You're the one!" "You're the one who is STEALING utilities!" I was stunned...mortified. I expresed that I regretted I was in error but would she PLEASE stop embarrassing me and speak in a dignified tone. "Barbara" continued her rant with a maniacal laugh, with her jaw jutted out. She appeared clearly disturbed. Other nearby shoppers were stunned and quietly departed from the area. Shaken and stunned, I found an operations manager and explained what happened. It was obvious from her reaction that this was not the first incident with that employee. Although I've always loved Neiman Marcus lines, I did not expect to be attacked in a store whose hallmark is superior customer service. I hope to be able to return to Neiman Marcus to shop but until then I will encourage others to enjoy the profesional atmosphere of Sachs Fifth Avenue.

murble a. wright

10/22/10

on or about april 15, 2008 i made a purchase of a armani shoe and chanel bag. while on a jury trial the shoe which had been worn (2), strap fell off! this occurred in may 2010. i returned the shoe to the atlanta store, where mark fillion is the store mgr. "tasha" was acting on his behalf as well as miss leigh bell. both of whom stated since the purchase was over (1) year they could not take back the merchandise, even though, they could clearly see that the shoe was not even slightly or gently worn... i was told i had to PAY neiman marcus to ship the shoe off to be repaired. this, is UNACCEPTABLE! macy's has a better return policy on its merchandise which is all imported from taiwan or china! moreover, on the following sunday, i was in church when the bag that was purchased with the armani shoe, fell apart. the "CC" which operates as a snap for the lamb skin bag dropped on the floor and rolled down the church aisle. i was too embarrased to go retreive it. as of this day, i do not have use of this bag for the snap is gone and hence the bag cannot be closed. my question then to this establishment and to its customers is "where is this merchandise being manufactured?" due to these two(2) most unfortunate and eye opening events, it leads me to believe that there is a defect in the manufacturing of the "high end" products which are sold in neimans. initially, i was going to allow my dissatisfaction with these products and the store, go unattended, however, i cannot. total amount of the transaction on 4/15/08 was $2700. i have not received the benefit of my bargain. i have been treated as if i am attempting to take or steal from this establishment. neither of course is factual. more immediately though however, the customer service for the atlanta store needs to be revamped and re evaulated, from mark fillion down to the sales people who advised me to leave the store and take the defective merchandise to a shoe repair store and incur the out of pocket expenses, independent of neimans. the latter is indicative of shopping at strip mall with merchants who sell "knock off" merchandise. when i bought this merchandise the salesperson literally catered to my whims. now, that there is a legitimate complaint arising from the manufacturing of the merchandise the store's hierarchy is now devoid "common courtesy and professionalism." there is no customer service. i am respectfully requesting a PROPER and ADEQUATE redress to the my complaint and hope that others who read this will not be subjected to the same dubious standard of care (or lack thereof) as i have from the atlanta lenox square store. i demand CUSTOMER SERVICE. after all, i have paid "good money" for it!
murble a. wright dissatified customer

Tim Mclanahan	5/9/10
You have a superb store. We have a great new and remarkable health product breaking in May 10th 2010. It is scientifically and medically endorsed. It can be seen onwww.youtube.com/joincprime It offers wonderful compensation mclanahantim@gmail.com 509-350-5858 Tim We would like to represent this item in your store

Patricia

9/11/10

Today, a tourist visited your store in Chevy Chase and had the worst experience, she asked a lady with an african accent to help her to choose the correct fragance, but the lady was not so happy in helping her contrary to it, she got mad when the female tourist requested other fragances.... Then, the african lady talked with a co-worker named, Will....and he in an insulting way told the lady in Spanish "good bye and out" the tourist felt so embarrased that inmediately asked for his namet .... I am the tour guide and I feel risponsable for this situation, I didn't know that your store has a policy that if one don't buy inmediately then will be harrassed and insulted.....This kind of behavior is not acceptable especially coming from such reputable department store as yours....""I KNOW NOW WHY THE ECONOMY IS GOING THIS WAY ..... you should trained your people and realized that tourists are a great asset to this city and to your business!