Mr. Tire Corporate Office | Headquarters Contact Phone Number & Address

Mary Loftus

5/15/12

Reading the reviews above...I have to say that I have done business with Mr. Tire in Buffalo, NY (Harlem & Millersport) for several years. Used to get pretty good service...now a bunch of young smart=mouthed burglars have taken over the business...charge $110 for "diagnosis" and then do nothing..took my car in about two months ago when the "check engine" light went on...diagnosis was made...but nothing corrected. Still light eventually went out by itself. Same thing happened today...burglars wanted to do another "diagnosis" for #110.00. When I asked why the same thing was happening after my last #110. visit, I was told they couldn't tell me without a diagnosis. I paid for one...they said it "might be my muffler". I left and when I got on the street...the car sounded like a motorboat. Went back and they just told me "it might be my muffler." These are new, young guys and seem to be totally inadequate. STAY AWAY FROM MR. TIRE IN BUFFALO!!!!!!!!!

Mary Loftus

5/15/12

I have been a good customer with Mr. Tire on Millersport & Harlem in Buffalo, NY for several years. A few months ago, my "check engine" light came on in my '03 Toyota Corolla (I take good care of it)...I took it in to Mr. Tire and they charged me $159 for "diagnosis" and gave me a projected bill of several hundred for whatever ... the check engine light went off and that was as far as I went.

This week the "check engine" light came on again...took it back to Mr. Tire at same location...all new staff (young guys) They had a copy of the last time but would not work with it..a new diagnosis would have to be made. I asked why they could not just refer to the other "diagnosis"...but no..they would make another one and only charge me $60.00. End result? Light is still on and car now sounds like a motorcycle!!!! When I complained, I was treated to a very rude remark that they were only charging me "half price." As I got absolutely nothing for the "half price", I did mouth off...but you are losing a lot of customers at that location because I have seen several complaints on the web. If you follow their lead, you won't care. I will never be back.

5/16/12

I recently took my 2009 car for an inspection and was told my breaks and rotors all around needed to be replaced for 6 to 7 hundred dollars. i decided to get a second opinion, so of course they did not pass my inspection. We decided to change the front breaks and rotors even though they were fine and could have passes inspection. But when we went to change the rear we found them to be in top shape and noticed that the tires were never even removed for Mr Tire mechanics to determine they could not pass inspection. My mechanic called Mr Tire and told them the findings, they decided to be rude and hanged up on my mechanic. I called back and asked what they would need to show my rear breaks were fine and they said nothing, that they needed to be replace. I took the car to PepBoys to get the breaks checked and they told me they were fine, so they inspected it and passes it. I can not believe that MR Tire employees are only in to rip you off specially if they see a woman coming in. I was a loyal customer for over 6 years but this has done, i do not even want to think about all the money i wasted these past years in services i did not need and that they probably never performed. DO NOT GO TO MR TIRE IN BROOMALL unless you want to be ripped off.

wsell

5/16/12

I have been a loyal customer at mr. tire newcastle De. brought my car in and had employees trying to take me out on a date i said no ur old enough to be my son.Very unprofessional!!!!!!!!!!!!! They lied to me about my vehicle and i spent 438 dollars for nothing my car sounds like a jet plane now. Don't recommend anyone to get their car fixed there! Will never go back even for tires!!!!!!!!!!!!!!! I wish you would teach your employees manners and to stop lying to the customers!Your going to lose alot of busness!

Rob

4/30/12

Took my new SUV (under 8000 miles) to the Hamburg location for an oil change. They told me I need a transmission flush. Took it to my dealer and they told me that in no way did I need that work done. I thought maybe they made a mistake untill I took my second car, 2007, for an engine light problem. Basically they did a tune up for almost $500 and the car still doesn't work right. All the time they were BS me. My advise never ever take your car to this place. I learned my lesson and will be sure to spread the word.

Lily

4/30/12

They won't take responsibility for the mess they made! Mr tire in Pasadena Md. I always go to them for alignment. A month ago, After I got four new wheel, done balance, I thought it'd nice to do aligent too. Scheduled and paid 98 to get it done; drove out of the door and the rear wheels felt shaky. I didn't care about it then but after a while the wheels shake more and more. I knew there's problem with alignment because my rear wheels wore off at a much faster rate then my front wheels and it's uneven wear. I called then and took it in. As soon as I told then that my new wheels are wearing off and the alignment is not right; they started denying that it's their problem. Keep telling me that alignment don't cause shaking. Fact is Bad alignment does cause vibration when two wheels pull at each other! And I showed him the uneven wear of my rear wheels and he told me" it's an old tire"! I got four new tires two days before I turned
My car in for alignment! I told him I can get the prove from the tire shop that all my tres were new. And I only put 1000 miles on them since I did the alignment. He keep telling me that the shaking is caused by the old tires.....I am so mad and dissapointed. He agreed to "check" for me, but only call me ten minutes later to tell me it wasn't there problem. Won't tell me why my car is like that only to say its not alignment! I doubt he even did check for me. Be warned! I knew some good crews from mr tire but their stuffs in Pasadena are horrible. Bad customer service and bad attitude.

CBD

3/25/12

Mr. Tire employees in Fairfax, VA were very unprofessional and I was told I would have to pay $1,700.00 plus dollars for Dif Trnscase, 2 tires, cv shaft, valve cover gasket, wheel alignment. I took my car there approximately 8:30am and at 6:45pm it was on a lift to be worked on and the mechanic told me the manager went to purchase my 2 tires. I authorized them to fix the leak and they did a botched up job, they were working on about 3 different cars at the time and helping one mechanic who looked like he was 17 years old. I honestly don't think they were authorized mechanics and knew what they were doing they looked like parking lot mechanics. That was my first time visiting Mr. Tire and it will certainly be my last. I ordered them to take my car off the lift after putting the tires on the car and it was recommened by my co-workers to ask for every part they took off. Fortunate for me they didn't do all the work but they were suppose to fix the leak and they charged me for the work, but didn't do the job. I took my car to my mechanic and he said they didn't fix the leak because the Tranmittion fluid was everywhere. They economy is bad and people can't afford ripp-offs. You seriously need to hire people who are qualified and especially in our area where the traffic is major stressful and very dangerous! GET BETTER PEOPLE AND GET RID OF THE PEOPLE WHO DON'T KNOW THEIR JOBS!!!! AND STOP RIPPING PEOPLE OFF!!!!

Sean in MD

3/5/12

Mt. Airy, MD store #765. I went in for an alignment on a car that had adjustable control arms. Was charged double $167. I was told it MAY cost extra...since when is a camber kit not part of making an alignment easier. So Rich, the angry manager, refunds half my money so I pay regular price. The whole time Rich is doing this he yells at me, tells me I'm wrong about 12 times, tells me how angry he is at me about 6 times, mocks me and says I should make my own prices from now on. So I guess the customer is always right means nothing to Mr. Tire. Very displeased, told all my family and friends to never step foot in Mr. Tire (Irish catholic-huge family lots of friends).

Poor Teacher In Need

3/3/12

I took my car to Mr. Tire for the first time for an oil change and tire rotation. I told them that I was tired of my old service because it was so hard to get an appointment. Now, I wish I would have waited. I waited an hour for my oil change only to be told that they had "BAD NEWS" about my car. The work it needed would be over $1800 and it probably wouldn't last a few more days before the car died. I paid for the oil change and immediately took it to my dealer. He shook his head in anger when he told me there was very little wrong with my car. He charged me $100 for a complete diagnostic test on my car. He said that people like those at Mr. Tire make the whole industry look bad. I have learned my lesson though. I will NOT take my car in for service simply because the company is closer to home. I am truly blown away by the service (or lack of) at Mr. Tire in Columbus, OH. Sounds like I should have read these reviews first. Live and Learn

Susan Alt	2/8/12
Mr Tire had my car for repairs and let it fall off the lift. Now it is totaled. I would never take my car to Mr Tire in Bel Air at the Festival.

D. Borkowski

1/9/12

Bought tires at Mr. Tire in Bridgeville, PA...pressured me into buying insurance.
Had a problem about 8 months later with a split in one of the tires....had put on less that 1,500 miles on car...said it would cost $75.00 to replace tire. Told me not to that it was just cosmetic. Went back to Mr. Tire again because a policeman told me that it was an accident waiting to happen. The manager told me he should mind his own business and do his job!!! Then told me he was charging me $120.00 for a new tire when I paid $147.00 for the tire new!!!! Told him to refund my "road hazard" money ($25.00 per tire)....he became irate and started verbally attacking me..his name is Matt....maybe Mr. Tire should equip their managers with classes in customer service. Also, went their with a $19.99 coupon for oil change and they tried to charge me $39.00 - thought it was an honest mistake...UNTIL my friend went 3 weeks later and they tried to do the same thing....where can a person go for honest work on their car - I'LL TELL YOU WHERE NOT TO GO - MR. TIRE....THEY ARE ROBBING PEOPLE WITHOUT A GUN! If you had trouble with Mr. Tire...please report to the Better Business Bureau...also, calling my local TV stations....maybe if we all stick together we can stop these thiefs!!!!!!!!!!!!!!!

Amy Pleasant

12/12/11

If I could give zero stars I would. I had the worst experience in the Schererville, Indiana location that anyone could ever have. They let my car sit for 4 hours as I was told to come back after that time. Nothing was done on my car when I returned. They offered no explanations or apologies. The manager was a nasty man. The place was disgustingly filthy. The bathroom and waiting are had not been cleaned in months if that. They lost my business and they didn't give a shit. Went down the street the next day and got new tires and had a wonderful experience. Mr. Tire SUCKS!!!!!

11/29/11

Went to Mr. Tire on black Friday. I was just going to get new tires put on. I left my ipod in the glove carpartment. When I got back in my car it was GONE! I called the manager and he said that would never happen. I told him when I went it was there 2 hours later it was not there! And that was the only place I went. I then called back and spoke to the head manager and he was just as rude and no help what so ever. I did file a police report just so if this happens to other people then something will get done. I know I should not have left it in, but to open up the glove capartment when you have no business to. RIDICULOUS! I have passed the word to NOT use Mr. Tire. I will never ever put my car in their hands again and encourage others to do the same!

clinton, md

10/13/11

Absolutely ridiculous!
Got an oil change and much to @my dismay the tech did not replace the oil cap. My vehicle started smelling like gas fumes & running extremely loud. Call Mr tire and explained the situation 2 the manager whose response was his tech r veterans and competent (obviously not) he proceeded to go back & forth telling me I shouldn't be upset because everyone makes mistakes. If they are competent why are they making basic mistakes. Called corporate .......they were just as rude & unprofessional. I guess that's a prerequisite to work there. Will be getting a refund and never patronize ever again.

stay away from Mr. Tire	10/1/11
Horrible horrible service. Took car in for tires. they claim to have found other things wrong - $1200 later - the car is still no working and they don't know how to fix it or when it will be done!!!! NEVER GOING BACK. PLEASE TELL ALL YOUR FRIENDS AND FAMILY NOT TO GO TO MR. TIRE.

n/a	9/28/11
Went in for alignment . Worker test drive the car while the serp belt was squeeling the entire time . It destroyed my idler pulley .. I bought a new one and im changing it ... Its common sense not to drive a car when the belt will not stop rubbing i even told them it squeels and that no test drive was needed... Im still calling the corp owner to see what i can have done about this.

Mike	8/22/11
They will not honor their sale price. One manager took the sign down in front of me and said, "That's an old sign."

Aimee Rhoten

7/8/11

The Mr. Tire in Westminster, MD screwed me over with two vehicles in a matter of weeks. I took my boyfriend's 2001 Landrover Freelander in to have it inspected. They failed it due to a "leaking axle". Being a woman who knows nothing about cars I asked to speak to the gentleman who inspected it so he could show me exactly what that meant but of course, he couldn't take the time to do so. I had the same vehicle looked at by a few of my parents' mechanic friends and they all told me the same thing. There was nothing wrong with the axle. Conveniently, Mr. Tire called me a few weeks later and said they were going to have to refund the money because the man who had originally inspected it was moving out of state and they wouldn't be able to reinspect the vehicle. They told my boyfriend that we would be receiving a check in the mail in about 6 to 10 days. After waiting for 2 1/2 weeks with no refund check I called the store to ask what was going on and was told the check was coming from the corporate office in Rochester, NY and it could take up to 6 weeks to receive it.
Giving the store the benefit of the doubt, a few weeks later I took my parents' jeep in for an oil change. There was a deal going on at the time for an oil change and tire rotation for 19.99. After waiting hours for them to finish, I took the jeep back to my parents only to discover that the tires had not been rotated. This store is very unproffesional and I believe that most of the staff are lazy and really don't know what they are talking about.

JP	7/10/11
Horrible service! Go in for a 19.99 oil change come out with a $59 bill! Always trying to tell you just how bad your vehicle is, and it only has 23,000 mile on it...beware! Do miss Courthouse Tire, (original shop) Fredericksburg, VA.

Malik	8/3/11
horribel experience. went for oil change, was never done. The oil on the dip stick was still dirty. they probably filled it up with the recycled oil. Had to get the oil changed somewhere else. would never go there again

Jenn	6/1/11
Horrible!!!! Do not go. Very pushy sell u stuff you do not need.

Jouuueee Owings Mills MD.

5/17/11

Every store is different and as brand I have had good experiences with Mr.Tire. But recently at the Reisterstown Store, #732 I had a very bad experience. No point in going into details but in short, they took too long to replace two tires, I left with a wobble that was not there before they did the service and I believe I was over charged. I will no longer use that store for service. I called Mr. Tire to complain and customer service was worse on the phone than in person. I will continue to use Mr.Tire at least until the road hazard expires on my tires but I will use the Store in Eldersburg MD where I have always been treated with respect and never felt ripped off. I am taking the car to them figure out where the wobble is coming from.

PS-Ellicott city MD

5/18/11

I have encountered Very unprofessional people at Mr.Tire in Ellicott city, MD.For the work Mr Tire performed overcharged Me.The suggestions/Quote for my vehicle given by Mr Tire was exactly the double from the other place.Also the initial estimate is misleading.Be prepared for the worst if you go there.Don't buy the suggestions or recommendations they make.You have to call them 100 times if you have low price work.

J. Edward Brown

5/19/11

I wanted to commend your organization on one of your excellent employees-Donald Raver. I called today to get new tires, only to learn of Donnie's recent and tragic death. He was an excellent, hard-working indivdual who represented your company well. I have 7 vechiles and took them all to Mr. Tire soley because of Donnie Raver. I hope and trust that as a valued manager Mr. Tire has the benefit plans in place to take care of his family.

TK - Aberdeen MD

4/25/11

I am very disappointed at the service I received at Mr Tire. I was charged for a coolant system pressure test that my vehicle did not receive. I was told that my truck needed 4 coolant hoses that they had to get from a dealership and wouldn't be able to put on until �sometime tomorrow.� I called and informed them I needed my truck at which time one of the employees told me I couldn't have it until Brian got back. Well I went and took it to another shop where a pressure test was done and they showed me where water was coming out of the side of the intake manifold. I was told there was no way Mr Tire did the test or they would have known. I've heard Mr Tire was a rip off and now I know for myself. I was charged $53.46 for a service that was never completed. I have contacted the Attorney Generals Office regarding this dishonest service I have received.

P. N.	4/5/11
Mr. Tire in Cleveland actually stole my GPS from my car. Filed a police report and will never step in this store ever again.

J. Mancini

3/10/11

Just when you think you've seen it all: The other day I took my SUV to a Mr. Tire in Baltimore and asked to have the vehicle aligned, wheels rotated and balanced. The mgr. wrote me up a bill for $119 and asked me to sign it. I did. I told him that I would be back in about two hours, and he said fine, okay. When I came back to pick up the truck he took me into the work area and told me that I needed new tires (I purchased four tires ten months ago), he also said that I needed new rear brakes. He had the rear brakes pulled apart and laying on a shop table. I told him that I had a doctor appt., and besides my wife's son is a mechanic and he will do the work. He said okay and put the car back together again. I waited about 20 minutes, and when he came to get me in the waiting room he told me there would be no charge. I didn't understand, what do you mean no charge? He told me that they didn't align the front end, rotate the wheels, or balance the tires. I was dumbfounded to say the least. I reminded him that that's what I came in to Mr. Tire for, and he even had me sign a bill. He said he was sorry. Well that's a new one on me. You know who Mr. Tire really is...he's Mr. bring your car to me and I'll tear it apart and tell you all the things wrong with it, but I won't fix what you brought it in for TIRE!!!!!

Deborah New

2/27/11

I took my truck to Mr Tire just outside Columbus Ohio and had them put new tires on. The told me they would check the wheel alignment, I wasn't concerned as I had no problem w/my alignment. They did one anyway and I had to take it back, they still didn't fix it. I had to take to the dealership to get it aligned properly and the dealer told me the tires were also improperly balanced. The dealership rebalanced the tires but indicated that one or more of the tires were bad as the truck drifted depending on where they put the tires on it. Only one position of the tires prevented the truck from drifting. I went back to Mr Tire again on Wednesday evening and provided them w/all the paperwork from the dealership and they told me they would replace the tires at no cost. I set an appointment for 8 AM the following Saturday. The man said they didn't have them in stock but would have them there for my appointment which was two days away. When arrived at Mr Tire on Saturday at 8 AM they didn't have the tires and the manager Brent Pugh was a jerk about it. He showed me their alignement paper (something they didn't give me when I paid for the tires/service initially) and told me they had green numbers on it too!! Really, well you'd better get a new tech or get your equipment calibrated because the truck pulled hard left when I left your business and it wasn't doing that when I pulled into buy new tires. You didn't do much better when I brought it back for you to fix later that same day. In all, I made 4 trips to MR Tire, I finally had someone else replace the tires and took Mr Tires tires back to them and I've filed a complaint w/my local Better Business Bureau. One set of tires and three businesses to get it right...ridiculous.

Jeff- Columbus Ohio

2/15/11

I took my 97 chevy lumina in for new tires last week into MR TIRE, Reed Rd- Columbus. About half way through doing the work I got a call from them stating that they were concerned for my safety and that I was going to need new brakes all the way around the car. Knowing that my buddy who has a garage just serviced in the not too distant past I told them I'll take a look at it myself. The salesman on the phone pressured me saying that he personally didnt feel that I would be safe leaving the shop with my brakes in the condition they were- the front pads were basically metal on metal at 3/32" (0.09") he stated.
Well...on over to my buddys place to put the car on the lift and check it out. Well after pulling the pads off the caliper and taking my dial calipers to them I found out that Mr. Tire must need some new measuring devices- My pads were evenly worn on both sides of both wheels at around 0.40" and in perfect working order- a far cry from metal on metal and a safety concern...MR. TIRE blatantly lied to me and tried to take advantage of me. I will never again go there.

Kim - Baltimore, Maryland

1/2/11

I had a terrible experience at Mr. Tire in Catonsville, MD (near Double T-Dinner). I brought my car there in November 2010 to have an oil change and tires rotated. I explained to the gentleman who registered my vehicle for service that one of the tires were low. Received the oil change and tires were rotated. However, sometime in December I noticed the same tire was losing air again. I had taken the car back on Jan 1, 2011 to have the tire checked out. I was told there was a nail in the tire. Ok so when I had there in November why wasn't it detected? Ok, so they patched the tire and send me on my way. I drove the car home and in a matter of hours the tire was flat again. I took the car back to Mr. Tire on Jan 2, 2011 and explained to them that I was just there on yesterday and the tire was supposed to be reapired, but apparrently not. The technician claim the tire had another nail in it. Ok , that's hard to believe another nail same tire.. Yeah ok if that's what's you say. Needless to say by the time I arrived at my home on Jan 2, 2011 I could hear the air seeping out of the tire.. YOU GOT TO BE KIDDING ME. What the heck is going on? So at this point I'm livid.... How many times do I have to take one freakin tire back for repairs.. So I called Mr. Tire spoke with Norman who stated that the tire had a nail in it.. So I said so what could be the problem now? I don't know you will have to bring it back tomorrow. Explained, how upset I was. How many this do I have to go through this ordeal. Well Mr Nelson said well why bother, you half way believed me when you were here. So there's no way to convince you now. I asked what do you mean by that? Is that how you treat your customers? Proceed to asked him what was his boss name and the number to corporate office. He stated that's not his job.. Well hell apparently not fixing tires isn't you job either. Are you ready for this?? He hung the phone up on me... As a result of that I will never never utilized this company again.. After I post this same message on twitter and facebook there will be millions of people who will be aware of Mr Tire HORRIBLE work and more importanly to TERRIBLE and UNEXCEPTABLE CUSTOMER SERVICE..

glenn buckingham

11/17/10

I would like to complain about one of your ASSist.managers Craig Grantham. I recently had my tires rotated and rebalanced and had to go back because the weights flew off,then they flew off again so I went back and Grantham told me the tires were cupped, which I was never told the first two times.The tires are not cupped and I was told that at another mr. tire.GRANTHAM has a problem dealing with customers who know what their talking about and he refused to give me my money back or fix the problem.I bought the tires at mr tire in 2005 and have never had a problem with the balancing. They have about 15,000 miles on them.I'm going to another mr tire tomorrow and have them balanced.ALSO the first time I was there for 2 hours after making an appointment and an hour the 2nd time.