Mr. Tire Corporate Office & Headquarters

They charged me 193.00 to evac and charge my AC system. Telling me they had to add a leak detector. It turns out that the leak detector was factory installed and there was no reason for them doing that, if they really did that. It turned out that the system did not work after they worked on it. I investigated the problem and found it not to have anything to do with the freon at all. The problem was a bad switch in the dash. I purchased it , installed it, and everything is fine. They were ok when it was Vespias. I wouldnt let Mr Tire check the air in my tires now. Sorry Mr Tire. Sorry your techs dont know what they are doing.

worse customer service service was throwen out by store manager in the hagerstown maryland location for asking a question he refused to change my cars oil

so I went to store 595 to get a gasket leak fixed I ended up paying 900 to come back and have the same issue these mofos just took my money and damaged my car and when I called their headquarters all I got was that he could offer me a 25 dollars store credit talk about being ripped off , I would never recommend them the worse place to take ur car for anything and I hope these crocks burn in hell .

I do not recommend any one to go and fix what ever problem to mr tire place they are very dishonest and lie a lot and don't know what they doing another word they are a crocks and that for the store in Rockville MD

I had my car oil changed at Mr tire Ritchie highway glen burnie md. too much oil and the car ran funny afterwards. th ey left dirty smuch marks in the car and the brakes they put on was awful 600.00 and new mitchelin tires 800.00. nothing worked right after going to mr tire. they are ripoffs. may the wrath of god punchish them for stealing our good citizens hard earn money

took my car to mr. tire 2101 N Howard st. Baltimore MD.to install two tires from the tire rack at the same price mr. tirewanted for one, Picked the car up and thet dameged my shifter. Ripped the boot clean off it mount. I been to this palce in baltimore before but this was the worse.The clerk told me that because he did not see what it was like when he drove it in for me to call the guy he said back it out last. Implying I might be lieing to him. How can the be so careless?

Took my car in for new tires, ect. They lowered my car with the door open and damaged the hinges, door and glass window. so far they have offered my an in store credit and took off $60 from the alignment.

I went to the York Road; Cockeysville MD store to have my oil changed and was told 3 repairs were needed totaling $641.14. My mechanic fixed my car for $23.00, 2 repairs were unnecessary, the 3rd misdiagnosed. Too much oil was put in my engine by Mr.Tire and oil slopped all over my engine which my mechanic had to clean up. I saved $618.14 by walking out the door!

Do not take you vehical to Mr.Tire!!! They are incompetent lying theives that will mess up your vehical and lie about it!! See you in court!!!!

Mr. Tire in Pickerington, Ohio, charged me for a oil filter when the coupon stated it was for free, I got charged $14.49, then he tired to make my bill about $67.00. They are not a honest company.

Today I went to store 678 in Woodbury Hgts. NJ for an oil change/filter and tire rotation. I had a Mr. Tire coupon for a 19.95 oil change/filter and rotation. At the end it was $26.16. They charged me 9.99% of my bill for shop supply fee. When I pulled into the store I observed their marquee outside stating oil change,filter and tire rotation $15.99. I did not say anything to the clerk. I wanted to see if he would recommend it to me. He never did. As stated this oil change cost me $26.16. About 3 months ago I used the same coupon and the final charge was 23.82. I asked the clerk what the difference was. He told me that it must of been a different coupon. I have gotten tires and an oil change a couple of times at Mr. Tire. I will never use them or recommend them to anyone again.

I went in to have new tires put on, wanted old tires for a derby car. they still charged me for disposal of my old tires. they also charged me 20.00 for caps for my tires. when I pulled in all 4 tires had caps, i couldnt prove it and this guy called me a liar. So to top it all off their ad said buy 4 tires and they would mount and balance them for free, but i was charged. I WILL NEVER EVER GO TO ANOTHER STORE OF THEIRS.

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I took my 2009 VW to Fairfax Station, VA store for putting 4 new tires. I saw the price on the website, and already I knew what I wanted. The clerk was pleasant enough, I thought. At the end, he told me there is a bad news. (I should have know that tactics! but it was too late.) He told me that I gave the wrong size tires (did he know? Is he a professional?), so the prices would be higher then originally quoted. I ended up paying $30 more on each tires. when I walked out of the store. The car drove fine, but the next day, I noticed the rims were not mine. My rims were newer, cleaner and no scratches, also my rim surface has powder coated painting (I've got the photos to compare). The one they put on are dirty, also have lots of scratches, plus it does not have power-coated painting on them. When I complained on phone, he told me they put the right ones, and I must be misunderstanding. He would not offer to help me, either. What a dishonest business they are running? Why do they get away? I still plan to go back to the store and demand my rims back, but I have a heavy feeling that they make it very difficult for me to do that. I am extremely busy, and I don't have time to waste. I am very upset and I want my rims back. It affects the look of my car. It's such a shame to run business like that!

On 9-10-2012 I took my 2003 Mazda Protege 5 into your store located in Dunkirk, Maryland and feel like I was took to the bank. I went in telling your manager that I had a "battery light " that was coming on and need to get it checked out. I droped the car off at 10:00 am that morning. I was called by the mechanic to come to the maintenance area for him to explain what was causing the problem. He stated that the "alternator" was failing and needed to be replaced. He also explained that a bolt was missing that was used in the adjustment of the belts. He said he could probably find one and replace it. I taalked to the manager and asked them if it was going to take a few more hours. He stated yes , so I had my son pick me up. I stated to the manager jokenly " as long as it doesnt cost me a million dollars, please fix it. When I came to pick up my car the bill was very much over priced so I thought. I never received a call saying that I needed a "Valve P/S Flush Kit $129.99" to as well when they did the alternator change? ( I call the Mr. Tire Stock in Mechanicsville, Maryland and statd that I certainly didn't need that done?) All I could say is WOW... I checked the average cost of an alternator change for my car in ths area and the internet says about $450.00 and that also what Mr. Tire in Mechanicsville stated. My Cost with labor for alternate change was $505.80. I said ok I was cool with that. The mechanic had to replace a bolt costing $14.99 which was used to tighten the belts. That was ok with me. Ok here something I really do not understand this charde. There was an "ADDITIONAL" labor charge. $150.80???? The manager at this store is very unprofessional with dealing with customers. He hurryed up to get the invoice printed, signed, and not explain the charges at all. Not a good practice. The total on the bill was $850.70. I was Ripped off by Mr. Tire.. I was a loyal customer...

Had a coolant leak repair over 2,000$ for the cost, two month later the leak is back. was told we would get a rently car till the repaires were made this was just a lie, the manger here ,must love lieing to people, and telling you I'll call you back when in fact you have call them back,again,again,and again. seam all this place is good for is putting air in a tire. does not take much to do this. the b.b.b gave this branch a F rating, sad to put your hopes in others . if any of you planing on useing this chain, or one that is a part of it, go to the dealer, at lease they were traned to do the job. seam like a hand full of kids doing the work of men.

i went to the glen burnie md store richie hway and crain hway bought 4 new tires cost 600.00 tire air senor light came on called took it back and they called around for new senors and when they found out the senors was about 400.00 each plus 4 new valve stems they took the van in the back and said they fixed it but the lite still comes on so if u guys went to step up to plate and fix it right then i would rewrite this c duane sheeder 1-410-868-2787 fix it and i will come back also bought a tire for the same van had tire less then 30 days took tire back and they would not replace it and i came back and this the u treat us please help 06 toyota sennia

This was a letter I am sending after my experience at Mr Tire I am writing to you as a first time customer of Mr. Tire. I just recently moved to the Jenkintown/Abington location and was looking for a place to bring my car for an oil change that also had Saturday hours. I scheduled my appointment online for the oil change, and I also wanted them to look at my check engine light. When the manager of the store (#672) returned my call to confirm the appointment, I was informed that there were would be a charge of $110 just to see what the check engine light was on for. Not even including fixing what was then wrong with it. I can take my car to Advance Auto and have them check the lights for free!! So I declined that service and said to just do the oil change. I brought my car in on that Saturday July 7th, 2012 where I was talked into getting the higher mileage oil change, also that the tires would be rotated free of charge but then I had to pay extra to have them balanced. I therefore said just rotate them if you have to, but don't balance them. I am a single mother of two kids, and every penny counts. I had only put aside enough money for their basic oil change. While waiting for my car to be done, I was informed that I needed a power steering flush which would cost about $120, as well as my front right headlight was out (which I was aware of) and the cost to replace that would be around $50. I declined both suggestions. The bulb itself only costs 10.99 in the store, and takes about 5 mins to put on- why is there such a blatant over charge for parts and labor????? When my car was finished, I paid for the high mileage oil change and went on my way. I noticed a funny smell when I got into my car, but just assumed it was from being in the shop and being worked on. Smell eve

i took my van to mr tire in clinton md because it wouldnt start after they put it on the machine and looked at it they told me it needed $1350 worth of work which i already knew was false they put a distributor on my van and a cam sensor i got my own part from advanced auto which they delivered to the shop and i paid cash the tech that was working on my van could not get the part on the van properly it took two days to get the part on and working because another tech that was on vacation came back and helped him ok they told me i could come get it the work was finished i got my van i paid got my van and pulled off my van would not go over 25mph than shut off i look at my receipt and it stated that i turned down work that i have proof that i got done and my van was over heating which i didnt have a problem with at first i when i got it back to the shop a tech told me he is glad that its not his pockets i am really hurt by this i work out of my van and loss two customers cause of this shop i dont understand how they could get away with doing this to people i dont have the money to get this fixed now and the new problems was not on the first diagnostic p.s i didnt even get a mile away from the shop before it broke down these guys are crooks

I went to Mr. Tire in Pickerington, OH on Refugee Road and spoke to the manager I had a slow leak in one of my tires and they were just a little over a year old with plenty of tread on them. I understand that you must replace a tire if a leak is within a certain location and also the on the side wall of a tire that it must be replaced. My question to the manager was the location and why it could not be patched or plugged. I told him at the time I did not have the money to replace the tires, but I had him to look at my exhaust system as well I was hearing a noise. He was helpful in taking me out and showing me the hole in the flex pipe, but then he gave me the costs to fix it. I took him at his word and thought he was out to help me since I had stated since he was so helpful that I would get tires from him when I had the money, but then I just started thinking about the pressure he was putting on me to sell me tires and so after getting the quote to fix the flex pipe I was informed it would be $200+. I went to the parts place NAPA and got a cost to for the flex pipe. So for months I was left with the understanding and worry that I was going to have to get new tires for the front end of my car, plus the additional money for the flex pipe. So I have been saving up to get tires a set ($450) and decided I would get 2 at a time and that is still a lot of money. Well, after months of having the tire aired up, the tire finally got to the point it would not hold air (in a leak that 4 different tire locations had trouble even locating the leak) I just happened to stop by a local service station within a couple of miles from home and after 6 months of worry daily due to this mans lies, lack of integrity and no character I got my tire plugged up for $9.50 and also was given a name of muffler shop that fixed my flex price for less than half of what he wanted to charge me. Now something ain't right with that. So I just want every one in the area to know this company is run by crooks and liars.