Motorola Corporate Office | Headquarters Contact Phone Number & Address

B Dyer	1/10/12
Bought an Electrify from US Cellular... Had it 1 day, it fell of arm of couch and the screen shattered. Gorilla Glass is CRAP!!! I watched all the videos from youtube, Owens Corning and they beat the crap out of the glass and it survives. Never anothe Motorola product again if warranty doesnt cover this "super tough glass". Its a joke.

nellie miller	1/10/12
My mom gave me a motonav (gps) for a gift. It worked for 4 months and stopped working. After reseting it; no luck. I called the motorola 3 times and I was promised someone would get back with me to try to help me solve the problem. no one called me. I called a 4th day and was told the same thing. I have an expensive GPS and can't get any help with how to get it working.

chuck williams

12/28/11

motorola, i am giving you the opportunity to contact me before i get a team owner to invest in my product, it is related to your products being used in all lines of any sports venue all over the world. please have your product development team get ahold of me, i will not release product info without nondisclosure signed by motorola official represenative. I am looking for 100k, i need one of your headsets for pattern and design, the style the nfl coaches wear, and nascar, or nhra drag races, if they are the same great if not i need vaious headsets for patterns of my product, i can return them when done, but i will use to promote my product, please call me 509-465-4005 chuck williams, you dont want to pass this up, it will profit in the billions of dollars, this is a 50 cent item and would sell for20 bucks, and we can sell to hundreds of millions of people ,teams, etc,call me for info.

Snackattacka

11/28/11

Raderman: you always have to Google for the company headquarters, executive offices, CEO's name and phone contacts for the companies you want to complain/want resolution with. I.e., Google "motorola executive offices". Sometimes, get the CEO's name, then Google for their specific phone number... i.e., "John Smith Motorola phone email address". Sometimes this private corporate info will pop-up in industry meeting webpages, events, etc. Then... dial away. Remember to make sure when you call executive offices, to schmooze them with a pleasant demeanor and intelligent questions/requests for resoultion and be specific on how what you want... i.e., "my phone battery is defective and caused a hazardous electrical condition. I request that you replace it with a new one." If they ask you to back your requuest with a letter, do so. Send it Certified Mail and back it up with a fax for seriousness. Then call them back and ask if they received your written complaint. When they deal with people who deal with them in that manner, they yield excellent results. My home is full of brand new replacement products sent via UPS and Fedex because I've mastered and developed my "customer service" approach and researched these execs till I find them to listen to me. Good luck and get what you deserve.

RaderMan

11/21/11

I have purchased 3 high end Motorola bluetooth headsets. During the past 3 years as a Motorola consumer, I have had the ear-band that goes up over the ear replace 3 times and the actual earpiece replaced 3 times. The latest broke within 3 weeks. When I called to ask them what to do, I was told "you have received the maximum amount of replacements, we will give you a one time exemption but you are not welcome to call again and do not expect further concessions on our part".

I"m posting here to let you know that Motorola, like so many megladon giant companies employs people who bare speak english to act as gatekeepers to keep us from decision makers who need to know when products are faulty or break entirely. Motorola does not care about its consumers and clearly--as I have been told, will only stand behind their product in a limited fashion and doesn't care that they are putting garbage out onto the market.

Infuriating is a word that comes to mind. Anyone know how to get to a real executive who could help or should know that the products are breaking prematurely under normal use? Someone who could take my case and situation seriously? Head of product development, marketing officer, etc? Any direct e-mails or numbers would be great.

Thanks

Steph

9/26/11

Well I have mixed feelings regarding my MotoNav 765nt GPS unit.

Its a great unit and I love the extra wide screen BUT

they haven't updated any maps since 2009...its now 2011

When I called MotoNav support all they could tell me is that the company that provides them maps doesn't think its necessary to update year or biyearly. WTF...every other GPS unit Ive had update maps at least every 6 months.

Im very disappointed about this and disappointed that I couldn't find any help with support on getting updated maps.

Cyril L. Muyonga	8/23/11
I worked for Motorola from 1991 to 1996.. can you please provide me with the benefits and retirement office number in the USA? I can be reached at cyrilmuyonga@yahoo.com

King

8/29/11

i have the flip side i bought 8 months ago n replaced it 3 times i now need a fourth replacement they will only repair the phone which will take 7-9 days they refused to tranfer me to the top of there headquarter who wants a replacement every two months n they said after warrenty was expired i would have to make n insurence claim WTF i spent 350 on it n it sucks why would i spend another 100 I have now since BOY-COTTED MOTOROLA N ANDRIOD MY free phone works better

Jeff	9/14/11
POOR CUSTOMER SERVICE !! MOTORUN-AROUND . SINCE I PURCHASED THE XOOM THEY PROMISE A 4GLTE UPGRADE AND STILL NOTHING ! B.S. REGRET BUYING THIS P.O.S FROM MOTOROLA

Ashley** DEFY IS JUNK**

6/28/11

The DEFY is JUNK... Had it for 1 month... it fell from my husbands lap and the screen SHATTERED... Not with ANY other phone i would be okay BUT not the rugged outdoor GORILLA glass defy... Called Motorola who tells me the glass is NOT covered in the warranty... well my thoughts are... a phone with GORILLA glass should have a totally diff glass warrenty then ANY other phone they sell since the selling point is the GORILLA glass!!!! Dumb @$$ people!

issie	5/19/11
your new phone i1 is very poorly made with all the technology out there how do u bring this junk to the market. u guys need to get your sht together and fire all your tech guys

	5/10/11
what is Motorola weekly sales of cell phones?

art

4/30/11

My droid x has malfunction since I bought it. Verizon sucks for selling any phone that cost so much and and works so poorly on a 3 g net work that hardly ever works right. Motorola quit down loading into my phone( lord knows what ) anytime you want. Its my phone and i want -no- I DEMAND to approve all up dates. Just who the hell do you people think you are. This big brother shit has to stop. Better look around, a revolutions brewing, carefull you don't get caught up in it. The list is growing and I don't think motorola wants to be on it. Its your choice straighten up or pay up!

Jennifer Belcher

4/26/11

I purchased a Motorola H730 BT Headset in January 2011. I was given a rebate form to receive $25 back for this purchase. As of this date, it has been two months. The time frame is an issue but not as much as the inability to contact this company to follow up on it. Your website is most user unfriendly and the phone numbers on the sites do not address the issue you are calling about. Additionally, all you get are voice mails and they do not return the call. I will never buy another motorola product and will pass the word on to my other business constituents. Your customer service is terrible. I had thought about the company getting a contract with you but I can't get to simply talk to a representative, email or otherwise; and you have not honored your rebate offer. Please contact me at jbelcher998@yahoo.com in reference to this complaint and assistance with resolving this issue. Thank you.

Greg Rosenheck

3/25/11

I'm so disgusted with Motorola. About 7-8 months ago I went an purchased my first Android Smart Phone. Because i was new to this I picked out the cheapist A LG Ally. With the slower processor and the keyboard it's sound quality was terrific and everything worked as good as it should. But I wanted a faster phone So I went to Motorola.

I decided to get a Droid 2. I brought a brand new one on craigs list I Immeditly heard a high pitch noise during radom calls. Since I didn't buy from Verizon I called Motorla. All they could do is fix it or send me a refribished phone. I decided to be an idiot and brought a droid 2 globle from Verizon That went back in one day due to the awful qudio quality in both speaker and ear piece. I exchanged it for a droid 2. That phone still had the high pitch noise (which means Motorola had a flaw in the design ( but was not willing to admit it.) So I decided to live with it. Lately I'm getting radom disconnects due to the placment of my chin and the internet is very slow. I went through Verison and got a Droid X a 2 days ago.

I will never buy another Motorola product again. My first phone came with a krackling sound in the speaker. I immeditly went to the verizon store and got a replacemnt. While getting a replacment I just realised to make the volume in the ear piece lower I have to push both upper and lower volume key in in order to make the lower volume work. Later on I found an air can and blew out the ear piece speaker and that corrected to krackling sound. But I should not have to do this. Anyway my 2nd phone came in I'm still having the volume problem (which I never had on the droid 2)

Other than this issue I like the phone so far. But I don't like that a company that manufacturs a phone with a design flaw will refused to take responsablity for it. or better yet will release a phone with these flaws

Anyway I'm a few months away from my contract I think I'm going to get an HTC I've heard nothing but good things about the quality phones. of course I will get it from a third party vendor so I can avoid the worry free guarantee crap.

Kristen Rink

3/17/11

I bought two Motorola Devour phones in December and they have both had major issues with shutting off and delivering messages, sometimes a full twenty four hours later. I notified Verizon and they sent me two new phones. As soon as we got them activated, the one phone shut off and the other followed suit within hours. I called Verizon back and they said it was the battery, so they sent us two new batteries. We installed those and still the phones drop calls and shut off by themselves. I called Motorola and was on hold for over one hour trying to talk to a supervisor because they want me to send my phones in and be without a phone for at least five to seven days business days after they receive them. While I was on hold for an hour (disconnected twice- their error, I was on my mothers phone) I went on the forum they so proudly advertise to see what kind of tips I could find for my phone and discovered that people have been complaining about the same issues with the Devour for over eight months. Not just a few people, scores of people just like me and still they insist on us going without a phone for over a week while they analyze my particular Devour phone and find out what the problem is. Are they kidding? I asked what they had found with the other people over the last eight months and the supervisor had the nerve to tell me that she hadn't heard of any complaints about the Devour. Time to move to a new manufacturer I believe. I will check into some other brands and read the reviews on their phones, there has to be a company who takes pride in their product and cares about customer satisfaction.

Abdul Azeez	3/16/11
Hi, Any one can assist me, I need Motorola office location in Jeddah, Saudi Arabia. Is any dealer or agetn for Motorola, please let me know. My mobile+ 96654 5432622 email: tranship_aa@yahoo.com

Lori Kreklau

3/7/11

Customer By Web Form (RICK KREKLAU)02/28/2011 05:04 PM
I recieved my z9 celphone back from your company and I 'm Very upset with this company . My phone was sent into you in it purchased box it came in and another box and it was also in bubbled wrap. . You sent back to me phone saying the phone was a abused which it never was Not a scatch on it display is excellent . But You can send my phone back to me in a small box but could still move around and in a fed ex bag. No Bubble wrap NOT PROTECTED Why??????. The phones back was off like you opened and threw it in the box . Sure we did get it to snap back on . BUT I want to know did you just open the back and deside you didn't want to fix it and throw it in the box or was it done in shipping?????? I would Like to file a claim for abuse to my phone on Motorola and FexEx. This was My property and You Abused it . It wasn't Your right to be abuse it . I sent it Safe bubble wrap insurance on and You send to my little box that it could flip flopping around not safe and a plastic bags . You should have treated it as your own Not Junk . It still is mine Property . I exspect and rebuilded phone of the same or 119.99.
I'm also going to send to BBB. and report this abuse. Why can you abuse my phone ?

Syed Pasha

3/9/11

Hi Motorola.

Whoever read this mail I have made a strong complaint request you to read carefully and see that to attend on priority to listen the prospect Motorola customer grievances, I buy Motorola with confidence and trust I was using Motorola when I was out of India that attracts me to continue though Motorola was out of market in this part of the world for quite some time, I was fasinated with Milestone and I bought here in Bangalore India for 400usd, my handset giving me problem as its getting too hot and battery last not even half a day though I hardly use cos' I use more Blackberry, I called 15 days back to report a complaint they revert me back after 3 days asking again the problem I sent them one more email for that I got reply after 6 days they mention they will solve the handset problem within 20 days can you imagine this is the plight buying a Motorola and meanwhile I called one of the No' on the website to head quarter USA one person by name Kim attended my call the no' is +18006686765 though the details given almost the call got hang up very surprising Motorola cannot afford to reply my call as I have given my contact no' well its pain full experience I have to go through, my only soberly demand to change my hand set which is still under warranty if this not happen I will take care the rest and I will see how good you flourish your market share, my email ID attigundi@yahho.co.in I will wait a favorable reply

Thanking you

Warm Regards

Syed Pasha

judy gay

3/2/11

i bought a droid x from verizone left it in my car on a friday night the temp was in the low 70 in the glocement dept. and the glass broke. i had the phone for a week verizone tolld me to file in on my insurance, That a hundred dollar ded. i also got the same respond from motorola. i wouldnt mind if it was a older phone having it for one week and breaking that easy ia not right. i will never buy another motor