Monarch Dental Corporate Office & Headquarters

The dentist was very polite and called me at home to follow up after a root canal. Their staff, however, were very rude. When I asked to speak to the office manager regarding the receptionist's attitude, she yelled at me! I visited them for a consultation before my insurance was in effect and paid in full on that day. Then I started to receive letters from collections stating my insurance had denied the claim! So they tried to bill my insurance AFTER I had already paid the full amount! They did not correct their error until I called them and pointed out that I did not have coverage for that visit and had already paid. The same thing happened after I already had coverage on a subsequent visit. Desensitizing medication is not covered by my ins, so I paid my copayment as well as the full cost of the numbing treatment on the date of service, only to be told by my ins that they were being billed for the numbing injections! It has been months of trying to resolve this, and it seems that I'm not the only one to experience their terrible billing practices.

Absolutely worst dental office and billing department. I've had $850 cash credit sitting in the office and they sent me to collections and I also have dental insurance. They don't know how to send in a billing code statement to the insurance companies!! They get a denial and they send you to collections instead of calling the insurance company and finding out why it was denied and re-submit it. I will tell anyone what an awful place tis company is and how they scam yu and say the insurance wont pay when in fact the insurance company has paid them in full. Shame on you monarch dental. I will be taking this to a lawyer since you sent me to collections and had no reason to when I had an $850 credit!!

Your billing system lacks timeliness. I do not receive a notice of the bill until it is past due without a notification that it was due on a certain date the first time. I have eight members in my family and to keep things straight can be a challenge. I did not receive my payment booklet for two of my children who received braces until alomost 6 months after they started. Once I received the payment booklet it just states that the payment is due 1/13. There is no due date. The expectation is that the customer is going to remember that it is due on the 1st or 15th of each month. Wrong. People are humans. They need reminders, whether they signed a contract or not. They have often confused payment made on the braces for general dentistry payment, therefore getting our balances wrong. I recently made a payment for one of my children's braces and it was applied to the general dentistry bill instead. Now we're trying to pay another of our children's braces bill in full and they aren't willing to print out a receipt for the entire bill because we had a contract for a once-a-month payment. If a customer is willing to pay a bill in full they should be allowed to receive such a receipt for payment in full, not a receipt saying they had paid only that month's due amount for the next however many months until it reaches the full payment amount. You've just lost our business for the future both in general dentisry and orthodontist denistry.

No customer service skills, all they want is your money and to damage your teeth so you have even more need for their inadequate services.

well your site is not doing the job either. the phone number your site provided for corporate office is wrong and phoney. so please provide the correct phone number or other wise i will assume this whole site is fake also who is colecting the reviews but not letting them reach to actual people just a site for frustated custemores

i went monarch dental west plano office to get my regular dental cleaning done(i had prior cleaning three months ago at onether monarch location but came to this office because it was near to my home) this dr said my cleaning was not good and i require deep cleaning, i agreed . the office manager told me after insurance my portion is 550.00 i was surprised but paid in good faith . when i came home told my wife (who happened to be M.D)she asked them for detail statement and looked at it , in the statement actual cleaning portion was minimal they charged 438.00 dollars for putting local antibiotics without explaining to me that antibiotics will not be paid by my insurance company ,weather i want to pay out of my pocket or not . they took advantage of my ignorance and ethically and legally they need to let consumer inform about billing in detail rather giving them misguided information

The dentist has never been one of my ftaroive places either, but for me, a necessary evil. I grind my teeth too, but I do a great deal in my sleep, and in my thirty's my molars just one by one began falling out of my mouth, or cracking in half for no reason. I was born with teeth that don't get cavities, but I never figured on the severe grinding problem. I was told that as fast as I grind down the soft night guards, (about 6 mo) I need to wear a hard one - which is more expensive. but it has been almost a year and it hasn't broken yet, so I'm not complaining!How many artists/ writers I have met with the same teeth problems! NOW tell me this isn't a stressful career choice!!!

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I had very bad experience last visit at Monarch dental , I would like to share and make a complaint before i changed the company,last visit i got survey but this time i was waiting for the survey, passed one week , still no servey.Please let me have the phone # where i can make a complaint. Please send me info at m.azad@hotmail.com. Thanks again.

Can someone Please help me! I went to Monarch Dental in Las Colinas office for 3 implants and it was the worst decision I could have ever made! Dr. Deepak is horrible and needs to have his license revoked "period"! I am trying to get his dental license and his office will not return my calls! If you were a patient of Dr. Deepak (Periodontitis)int he Hurst/Las Colina/Bedford/Fort Worth office scan you pleae look at your paper work to see if they have his dental license number listed! Even the corporate office phones are disconnect! Please email me at bpvse06@yahoo.com! I am in the process of filing a complaint with the Texas State of Dental Borad of Examiners & I have an attorney to help me with this horrible matter!

6/11/12 2pm. Monarch Dental office researched my insurance information and stated that my company had a one year wait on major dental costs, because of this my root canal and crown was going to cost 770. They asked me to sign a dental treatment estimate statement and provided me a copy of same printed form. 4 hours later the dentist stated she was not able to complete the root canal do to a sensitive root. They would call back to reschedule and she put in a temporary crown. When I went to check out, the women at the front desk handed me the paper that I had previously signed, someone had hand written a new total of 1454. 00 on the paper. I produced the copy that was provided to me and told her that this was what I was provided prior to the start of the procedure. She tried to take my copy and stated that if I did not pay the 1454 they would bill me the full 3000 dollars. I stated that I did not appreciate their business ethics and that I would need to speak to the manager before I would pay anything. 7-13-12 spoke to Monarch Dental corporate, they stated they would have someone call me. no one did. Received a bill from Monarch on 7-7-12 for 1454.00 7-9-12 2pm spoke to Leela is billing who stated that their records indicated that I owe 1454 and all work had been completed. I informed her of what had happened and that I had the documentation stating that the cost would be 770 also stated that the work was not complete.

I have dentures that do not fit, cannot chew with and do not look natural. When I call for adjustment---Drs. are out last week---this week nurses are out--you just have to hurt-who cares? Blisters does not hurt the office staff. They have their money and that is all they care about. IiAVE B EEN VERY VERY DISAPPOINTED IN THE QUALITY OF CARE.

NO STARS ACTUALLY....I had a horrible experience with the dentist at Monarch Dental...he came in to my room, sat down (never introduced himself) told me to open up and without even looking at the xrays said I had 5 cavities. I just switched insurances, which is why I had to go to them, and my old dentist had just seen me and said that I was good and didn't have any cavities. I was shocked when Monarch Dental said I had 5 of them!! He insulted me becuase I had a stain on my front two teeth and said that I need to learn how to brush my teeth. He also said that I need to learn how to floss as well. I brush and floss my teeth two times a day everyday. Never have I been treated so horribly by a "professional". My husband was treated just as badly. I also noticed he never took off his gloves that he put on to see in my mouth when he looked into my husbands. Oh and my husband has 3 cavities as well- ya right. Since then they won't stop harrassing my husband and I about coming back in there to have our teeth fixed...I will NEVER go back there.

!!!!!! PEOPLE.......PLEASE DO NOT GO TO THIS PLACE!!!!!!!!!!!!! YOU WILL BE SORRY!!!!!!!!

monarch dental is the worst!!! their staff acts if like they'll still get paid with or without patients, they have terrible phone manners. i had an appt, i showed up but the dentist wasn't there, i tried to reschedule at a time that was semi-convenient for me & was told i had to take what they have available no exceptions. needless to say they're not my dentist any longer, when i checked by eob they overcharged me & told me only one person in the whole office can handle the refund policy & if that person isn't in, it doesn't get done..this happens to be the monarch on granbury rd in ft.worth tx...this isn't my 1st encounter with their rudeness...stay away from monarch...they're horrible!!!!

Monarch was the only dental office where I live that accepted my dental insurance. I was so happy when my company switched to a different insurance company and was able to get away from Monarch. I've been gone for five years now and they still owe me money that was overbilled. Everytime I call they would ask if I want to use this money towards dental work and I would tell them no just send a check. They tell me it will be about 6 to 8 weeks. This has been going one for over a year, I still have yet to see a check from them. They also practice poor sanitation. leftover bloody gauze in trach cans, dental assistants going in and out of other patients rooms without changing their gloves, not changing the plastic baggies that go over the light handles, etc. Find somewhere else to go.

I am so sick of this place! I have been going here for 10 years with my family of 5, 3 children with braces and have hated the office side of it always. The only reason I stayed is due to the dentist and orthodontist. Plus with 3 kids going through years of braces treatments it seemed like it would be a hard move. But I am at my last nerve. My middle child was born without one of her permanent front teeth. At the recommendation of the dentist at the time I opted for her to receive an implant. I was promised it would look perfect and all the wonders. Well it has been HELL to say the least. First of all no one in the office side knows what they are doing and who to talk to about anything. I over paid on my daughter's account by $600 (the monthly payments just keep coming out of my bank account) it took me around 6 months to get that back. Then they tell me it would be around $3000 to start the implant procedures ok I paid that. Then I am told time to go het her impression for the implant oh wait that will be another $1500. Now ok I am willing to pay but it was December Christmas break and I advised them I would like to wait to pay for it after the 1st of January so I could cover it with my flex plan. One office says no problem then the office that takes the impression demands the money that moment or else they will not order the implant. In fact after I explain to them once again I need to wait 2 weeks for the 1st and the implant takes 3 weeks to make I will pay when we come in to get it. They called for days harassing me for the money. Finally someone says that would be fine they would order it and I could pay when it came in. Note I have been going here for 10 years 3 children in braces and have paid 1,000s of dollars to these people over the years with not even once being late on a payment in fact I normally pay the day of. So we go in for our scheduled appointment to have it put in and guess what they canceled the appointment and never ordered the implant. So I reschedule the impression appointment and before we can get to the new appointment I get a bill for $1600! You got to be kidding me!!!!! I called they say they will fix it. I call again and same thing. We go to the appointment they want me to pay I pay they give me a receipt for services rendered in December. I advised no you did not do the services in December you are doing them now you need to correct this needless to say it takes a couple days. Ok we are straight now and this will soon be over, right? WRONG! We are scheduled to have the implant put in and the night before I get a call saying the lab behind by one day and they will definitely have it the next day. Fine I reschedule for the next day. I show up for the appointment and guess what NO IMPLANT the lab never sent it over. Fine! call me as soon as it gets in well I get 2 different calls from 2 different people at the same office one saying they cannot get me in until 2pm the other saying I can come any time when questioned about the 2pm appointment cause I was told that was the only time they could work me in because they had other people with appointments like it was my fault you people cannot get your act together I was oh then come at 2. I show up at 2 and the implant looks like "SH*%" all gray wrong color just horrible note this is a 16year girl and it is a front tooth. Please you got to be kidding me! Well they send it back out and I was told in no more than 5days some will call me from the lab to schedule me to bring my daughter down to have it custom colored. Well guess what 7 work days later I have to call the lab and they tell me they sent the tooth to the dentist last week. Now after I placed the call to the lab 30 minutes later the dentist office is calling "Oh guess what Mrs. ---- you going to be so happy we have your tooth!" Like I am supposed to be all excited. No I am not you people need to get your act together! I am so pissed! This is ridiculous! I demand a refund and for the lab guy to drive up here to paint that tooth to look exactly like all the other teeth in her mouth!

This place is HORRIBLE!! I would NEVER recommend this place to anyone. They over charge and don't do all the work they say they are doing. I have been waiting over 2 years for a refund check that i still can't even get a status on when I will get it. They see that it is owed to me but they have no record of me requesting it. So now I have to wait for them to send it up the chain to "request" my funds and then once they approve it I still have to wait 6 weeks for the check to be processed and I can receive my funds.

I am an up HAPPY customer with your orthodontist dept. I HAVE NOT SMILE AT ALL SINCE MY BRACE HAS BEEN REMOVED I going to the location on Fannin in Houston Tx. I have gum tissue between several of my teeth very noticeable in the front, I have spoken to the orthodontist regards to this problem several time she advise me that its common with brace to make you gums swell. She advise me that once my brace are off go to a specialist to get it removed Periodontics, wrong if removed I WILL HAVE GAP,, GAPS GAP BETWEEN MY TEETH and I will have to PAY for the brace again My brace has been off for 3months gum tissue is very noticeable and I have visit my general dentist and was advised that ortha should of recommend me to get that remove before my brace on or I could of removed the wires to have that tissue removed. To have the smile with result with no space I have to PAY for tissue remove (no problem with that) and get brace or AGAIN or invisine line( it look like retainer ). This is unfair I totally feel in my heart that I have waste my money on braces only result are at the bottoms .I ask the ortha to let me see a picture before and after she never has the picture. The ortha team is friendly but NOT knowable, none informative no options are give and they continue to have new face in the ortha dept. Please help mw I need options and I want to seen result with top teeth. Truly you ortha need more training. NO other dentist wants to help me because they do not like going over someone else work. I gave them 2 stars becuase THEY 1.)PUT THE BRACES ON AND 2) THE EMPLOYEE WERE FRIENDLY

Way overcharged me for a procedure and then tried to say that it was because they had the wrong plan information in their computer for me...huh, really?? They make a copy of your card when you come in and it cleary stated what my plan was. I was only suppose to have to pay $17 and they charged me $208!!!! Now to get my money refunded it has to be presented to a "committee" by the office manager and will take at least six weeks!! But I sure had to pay them before I left their office didn't I. What a bunch of crooks!!