Miller's Ale House Corporate Office | Headquarters Contact Phone Number & Address

Paige

4/29/12

Do not, i mean DO NOT EVER apply for a job position to the Miller's Ale House in Miami. EVER.
Specifically Location #53 Miami Falls restaurant. Next to the Falls Mall in a Plaza.
The management is incredibly horrible. I applied as a hostess there and within the next two weeks i was sent an online assessment (basically a personality test) and scheduled a second interview the next week. So everything was going well until after my second interview. And this was with the manager Marco but apparently he moved (thank god).
I never got a call back at all and this was already about two months or a month and a half.
My friend who was working there had to keep the managers updated to see if my status was okay.

So I get a text not from the managers at all but MY FRIEND telling me that i had to go back and talk to the other managers about my application. So idiotically i went to meet with the other manager Ernie and you know what made me feel sketchy? The "system" didn't say that i did my online test (when in fact i did) and so i had to fill up the application again. And so they asked for me to come back again and this was already last month, my 3rd month. So on the 4th month i finally i received a text from MY FRIEND, not from the managers, MY FRIEND saying that I'm hired and to go to orientation @ 9am. So today April 29,2012 i went to the orientation, filled out handbooks, watched a stupid video about alcohol, the whole nine yards.

Thinking i got in, i get a call an hour or 2 later saying that my availability didn't meet the requirements.
And i tell them why? and they say because i was "hesitant" on my schedule. I mean why wouldn't I? I have school and i can't work on the mornings. My school schedule was Mon/Wed 1pm-5pm and Tues/Thurs 11am-4pm. I was able to work after 4 on tues/thurs and on fridays, saturdays, sundays i was free all throughout. But yes, they fired me right after on the dot because of my schedule consisted of too much school, and telling me that "oh i don't want you think that we're a waste of time" whats even funny was that i put so much effort for 4 freaking months and put me through ORIENTATION just to tell me that i didn't get in.

So do NOT EVER APPLY TO THIS ALE HOUSE. THEY'RE VERY UNPROFESSIONAL. oh and not to mention that they're rude, the staff is at least, the place is dirty i almost slipped walking there cus they never clean the floor and they discriminate, especially the managers ERNIE AND CHESSA.

So i advise you guys, please, DO NOT waste your time applying to this place nor even eating there cus it really is not worth the wait. TRUST ME i went through 4 MONTHS with that crap.

mark

2/8/12

Been to ale house at hunters creek in Orlando florida many times but went today and my fiance had snow crab when we got home about 1 hour after eating she got sick and has been laying in bed ever since looks like food posioning I call ale house to talk to manager to let him know. It took about 5 minutes on hold before I was connected to a rude man that thought I was wanting something for free and acted like he did not have time to talk to me about my situation, when all I was actually doing was being a concerned patron and letting him know to check inventory so no one else would get sick. Manager stated that you cant get food poisoning that fast and it takes 24 to 48 hours and was very unprofessional.

Terry & Trish G

1/30/12

this is in regard to Mike A. SERVER #5876 at the Sarasota Ale House.

We would like to take this opportunity to pay a compliment to the service that he provides.

My wife and I are customers there about 1 or 2 times a week, whenever possible we like to sit at the bar and be served. Michael is ALWAYS a pleasure and a very attentive bartender. His smile is what really makes the difference and him being so polite is a credit to his ability to make you feel very comfortable. He is truly an asset to your company.

Ronald Norton

12/1/11

This afternoon my wife and I had lunch at the Ale House in Sarasota. This was our first time ever eating at an Ale House. We enjoy going out to eat and "people watch". After spending two hours on the patio we had a wonderful lunch and excellent service!!! The ENTIRE staff was delightful with the exception of one person, the manager on duty. We watched this young lady talk down to the staff on more than one occasion. There seemed to be a dispute among the staff regarding smokeing and my wife and I listened in and enjoyed the "drama". I think it is safe to say that the manager is VERY immature and unproffesional. This is the first time I have ever sat down to write a comment about a resturant, but this young lady truley was obnoxious. My wife purposly tried to get her attention to ask her where the restrooms were and she was completely ignored. It is sad that such a happy crew had someone so rotton in charge. I never got anyones name, I wish now that we did.

don horton	11/25/11
the six of us go to the millers ale house in jenson beach every thursday for over one year, the three ladies we come in contact with two debbies and skye are the best we have encounterd.they make great drinks and the food is always the way we orded it.thursdays three hours is the best. don bonnie ron peachie joe margaret

Jenny

11/14/11

On Saturday night my dad, brother,cousins, fiancee and myself went to the Ale House on 1667 Florida Mall Orlando, Florida. There was afight that was going on that night that we didn't know of anyway the when we got there my family was told that if you're here to watch the fight you have to pay $10 sitting at the bar we said no then we were told sitting on the other side would be ok so we did that up well after being there for about 1 1/2 we were told by a supervisor that we have been there for a while now if we don't paid for this fight we'll have to leave well we say what? Into 2 hours of beign there spending money we were told by their manager DAVE that we have to leave he had our waitress bring up our bill and he said that now you guys have to leave or else I'm going to put $40 on your bill now here we are spending over a $100 well my dad and others got really upset and start to tell the manager what he was doing wrong and how they treated us. As a manager DAVE didn't care about his customer all he wanted was to kick us out of there. I really think that he was racist because we're Indian. Anyway that's the last that place will see us ever weekend that was my family hang out playing pools and drinking beer well its going to change now we'll do WING HOUSE or HOOTERS were they'll never treat their customer like dogs. I rated that ALE HOUSE for cutomers service the worst ever. Management service the worst ever.

Charles

9/18/11

To start off the food was very good and, our sever was great wish id have remembered her name. But the reason for this letter is my wife left a pair of costa del mar sunglasses on the end of our table that I had recently bought her for her birthday we returned home and she realized she didnt have them so I went back and they were not returned id like to
think our server would not have taken them but you never know anymore with all the dishonest people working in the food industry im highly disapointed with the ale house and will not return. This happened at the alehouse in altamonte springs on 436. Please contact me at cktanski625@gmail.com

Sam

8/27/11

Location 7379 w colonial dr manager charles king ( i think he really consider himself a king because You can t even see him., he just communicates with customer trough the server)
Soooo disappointed .this is is not about a nice service or the little things this complain is about health issues. On august 24 2011 I went for dinner me and my 2 kids , I ordered layered nachos, ( they were cold) also ordered 2 cheese burgers well done for my kids ( the meat wasn't t fully cooked you can still see the blood ) they took it and do burn it, also I ordered crab and lobster boil ( that was the disaster the crabs are cold, the worst thing is the clams were some almost open some are tight CLOSE) being busy with the kids and their bad burger and cold nachos I didn't t realize that the uncooked clam are dangerous to eat I ate like 2 or 3 than I did stop , share my problem with the server again, she said you ate 3 we can t offer you any discount (for me that s an insult ,I wasn't looking for free food I have a dealership, I think I have enough money to pay for my meals. Anyway I did show her the closed ones, I told her I want to see your manager she left and came back she told me that he told her to bring one of the closed one for him to take look at it, she did grab the clam with her hand, left and come back with the clam open, she told me , chales the manager told you you can eat it now it s cooked, I gave here my plate full, take it to him and I need him to either come and talk to me or write a statement about what did happen, she left and come back and told me after you pay your bill will be prove of you eating here, that s all, the server told me don t waist your time he doesn't t go to tables, he needs to know that s an easy law suit for people seeking easy money , I need him to know also I woke up next morning with rush, I hope I won t see him again in that restaurant or even on any other food place ..........

Brad B. Tallahassee, Fl.

8/7/11

Friday 8-5-11 at about 4:00 pm. my wife and I went into Millers Ale House in Tallahassee, Fl.. I Ask to be seated on the right side of the door as you enter away from the loud music as I wear hearing aids and the loud music hurts my ears. This way done (no problem). About the time that our food arrived the load music also arrived. I asked the server to have it turned down or off, she said she would talk to the manager. Server came back and told me that the manager said that she would turn it down (that DID NOT happen). I ask to see the manager at that time, she came to the table and again I ask for it to be turned off because of my hearing aids and she informed me that she could not turn it off, but when we ehtered it was off. We go there at least 2 times and month and have never had bad food, but because of this I WILL NOT return, if this is the way that people will be treated its a shame and Millers won't be around much longer as I will tell everyone that I know how bad the service is and I know a lot of people.

Henry Kues	7/13/11
The outside Barmaid at the Estro Gulf town ale house sucks . She is more interested in her hobby as saving dogs (great thing in it's place) then customer service.

Erin H. Lakeland, FL

7/21/11

I work at this location and I have to say that Miller's Ale House Corporation needs to get a grip on its managers. The General Manager, Sean, has been practicing gender discrimination (giving the guys their paychecks and not the women). The Asst. Manager,(Mike),sits out back and smokes "blacks" almost all day,(if he's not on the line).I had a pair of Oakley sunglasses that were a gift from my sister stolen from me at the restaurant, immediately brought it to Mike's attention (twice) and Sean once...NOTHING WAS EVER DONE! NO REVIEW, NO REPORTS, NO LOOKING! I was informed to forget about it. I just got off of the phone speaking with Bill DeWitz, HR Mgr. who decided that my issues were not important enough to acknowledge and act upon, told her the above incidents did NOT warrant "gender" discrimination and was promptly rude. Yea..good management. He then called Sean (the Mgr. we are speaking of) and told him all of my concerns, even though they were about him and his inability to run an establishment and keep within the FEDERAL guidelines set forth. Also!! There are men who have had no calls and no shows NUMEROUS times and have only been wrote up a SMALL FRACTION of what the situation warranted! When a side station was a little messy from a busy POP that we had...Sean exited the restroom and made a comment.....and I quote...."I would hate to see what your houses look like." WTH!!!!! Are you serious??? How about this one! I went outside and asked my Asst. Manager,(Mike),if I could smoke a cigarette. Had no tables and we were slow as gin. As I light my stogy,Mike says to me....and AGAIN...I quote..."Be quiet and go stand over there." I said,"Really?". He then said..."Do you wanna smoke?" I said "Yes". So he says...AND I QUOTE AGAIN....."Then go stand over there and be quiet." We are constantly berated and treated like CRAP!!!! So. I call to complain. And,again,just a mouth full of mush. I couldn't believe Mr.Dewitz(HR),called Sean and told him!!! He also REFUSED to give me his bosses name and phone number. Had to call and retrieve it myself. Your not supposed to do that!!! You are supposed to take into account the concerns of your employees....be an "outsider" with a NEUTRAL point of view. You don't call and give the person,that someone is complaining about a heads up!!!! This is the first time I have ever worked in such an unhealthy work environment and actually made a complaint. It is a very disgusting situation. I'm POSITIVE I will get fired now. But!!! Not before I speak with my Lawyer. I am a single mother of 2 children and I support both them,myself and my mother. They know EVERYTHING I am going through and still,figuratively,they are stomping on my face!!! THANKS ALE HOUSE!!!! (Can't wait to hear from you Mr.Reed)

Katie M., Naples, FL

6/12/11

Well I have been coming to this ale house since it opened 3 years ago. I want to say the staff is always great. Tommy, Laura, Maggon, Melissa...the manager Kathy is fabulous. The prices cannot be beat and the food is always great.

However, I find it unreal that with such a large company, in the 90 degree heat in SW Florida, you currently only have 5 out of 11 fans outside that work! I come hear at least 3 days a week and my husband comes here every night and we like to sit outside as we are smokers. Also, your "industrial" fans which are actually equipped with misters, NONE of them work. Your staff...who is forced to be out here all the time, sweat and look like they could fall over of heat stroke at any moment. Your paying customers dont deserve to have to deal with this either. You're a huge corporate company. Spend a little cash and make your people happy! It'll be a happier and more comfortable work environment and certainly more enjoyable for your customers. After all...as I sit here now there are a VERY small amount of people here. Your regulars and locals are what keep this company afloat in the summer!!!!

Brittany

5/19/11

On May 19, 2011, at around 12:30 am my two friends and I went to Ale house on Archer Road in Gainesville Florida for ladies night and appetizers my friend and I were trying to pay for a tab at the bar at the bar because the manager forgot to include the fries that we ordered. As we were trying to get the attention of someone behind the counter a waitress standing behind the counter with bleach blonde hair (who we later identified as Kacy) asked us what why we were looking at her, my friend and I replied we are not staring at you we are just trying to pay our tab. Then she raised her voice and said �whatever you guys just need to get out of here!�. My friend directly confronted the comment asking her why she felt that she could dismiss us from a restaurant we were paying for service in and she walked away. At that point I asked to speak with the manager about the situation (who we later identified as Mike). I told him that his employee was completely disrespectful and nasty to both me and my friend he along with another girl that worked there said that they are not sure if that�s what happened. I told them if it did not happen then my friend and I would not be this upset. I felt that our complaints were ignored and so I am writing this letter of complaint. I have never felt so disrespected in an establishment. I work in customer service and I would never speak to a customer the way that Kacy spoke to us. I told the manager that I was very unhappy with the way I was treated and that I would never again spend my hard-earned money in Ale house. Kacy treated us like second-class citizens and my friend and I do not tolerate that kind of treatment from anybody! It is unacceptable for an employee to behave this way, especially towards customers.

5/2/11

I used to go to this establishment a lot but lately with the new staff they have almost ever time it's just impossible to get good service. I can honestly say the food is almost always good. I mean really how can you screw up such a easy menu. For the staff that have been there for years this doesn't pertain to you guys , obviously your doing a good job and that's why your still there. To those young bucks who think since you work at a sports bar/restaurant you can get away with anything your wrong. If you think that your some type of captain or leader remember this attitude reflects leadership. When ordering a appetizer common sense it comes BEFORE THE MEAL. When ordering beer it shouldn't take longer than 5 mins. Just because another table drinks a lot it doesn't mean there first. And if you can't handle 4 TABLES than you have problems. And foremost NEVER TALK BACK TO THE CUSTOMERS , also when serving a table with children there be very careful what you say or do because a concern parent or upset parent has more pull than one that doesn't . You work by the airport in Orlando so your going to deal with family and it's not like it was late ( 8 pm) is not late. I see Mgrs and servers come and go just remember you might be next. To anyone who reads this , I know you can relate and if you can't , wait to you have kids and go out for a bite to eat and you will see for yourself.

Paula	5/5/11
PLEASE BRING BACK THE SEAFOOD SALAD WITH THE CRAB RANCH! As a Diabetic, it was one of the only healthy things on the menu that made me go to any Ale House in Orlando!

kim

4/26/11

This was the second attempt at trying Miller Ale House on 192 in florida. Yes it is new and extremely busy, but the service there sucks. The servers are always MIA. When our food showed up and hour later, or should i say my families food, my food showed up 10 minutes later. So my family is about done eating when i get started. As i am waiting for the server to come to the table so i can ask for the check ( 20 minutes later) the store manager walks my way. So i wave him down, as he looks right at me he then turns his head away from me and walks away. " WHAT THE CRAP " I do not recommend this Ale House at all. It is a waste of your time and money.

	4/3/11
Worst place ever to eat at or to work for. They dont take care of the emplyoees, they treat us like dirt. The Managers sleep with the employees, they are creepy. They talk about about people, complain all the time, and are nasty. Oh and there are roaches at the place! Dont eat there, trust me you dont want to see how they make the food.

Angela

3/27/11

We have been going to the Ale House for 9 yrs. We used to go 3 times a week, now we
go 1-2 a week.
BUT, we took our family there first time. It was such a BAD experience. The food was
cold , very cold.. Our server was great. ( Erica) Once we told her the problem, she got
the manager. He came to our table he asked what the problem was. He acted like we where bothering him, and that he really did not care. Then after we explained our problem he walked away.
He never came back to the table. And every time he would walk around, he made sure like he did not see
us. So our server came. And told us the manager took off the dinner off our bill.
BUT why couldn't he come and tell us ? That would be more respectful , and that would show that he did give a ******** ...... Noticed managers come and go there.... The one before him was great.. He would stop by tables and say hello. If not you could see he was having a nice time and smiling to their customers.
We even asked if one of the other manager was their by name. He had like a look like, what? Why ask ?
And then he said Uhhh no, guess not working here anymore.. Wouldn't you (he) know?
So after 9 yrs, not sure if we will come back. Yes, we loved you're foods. everything we ever got was good. Ok, there might have been couple things ok. But still... It was the NEW MANAGER that turned us off 100% ...
We went March 24th around 7 pm
Ok the complaint about the food..

Fish N Chips - the fries where like they where 2 days old and cold as ice..

2 Prime Ribs - The juice was very cold and the prime ribs. They took them back
and the put it under the broiler. YOU KNOW PRIME RIB DOESN'T go under the
broiler. THAT IS NOT HOW TO WARM PRIME RIB UP !!!!

Osso Buco - It was cold and it was like it was days old..
Would rate 0 for very poor, but only had the number 1 ..

Shannon	3/18/11
I was extremely impressed with the food, service, and PRICES ;) Pleaseeeee bring one closer to Ohio!!!

Gina	3/15/11
Manager is a pervert and allows young girls in mens bathroom to potty and sees nothing inappropriate with this I am at the altamonte ale house in orlando fl

jOSH

3/11/11

The Worst experience I ever had on a Restaurant, I had it at one of your Location Hunters Creek Florida, to make the Story short The Mgr of Location said that he was not giving me his name, for me to Figure it out and neither the Corporate office Number
at least he was right, I had to figure the number out my self. The last thing this guy said was that He do not care about minority at his Place i will definitely take this to a different label I understand if i will be living\g in Georgia Alabama LA or a State that has history, but Florida this is the last thing I expected to hear in a Restaurant Area surrounding by Latinos, according to him He does not care about people perception because of the lack of Minority at his Place . I understand his point You can not ask better than if that is the best Ale House People can get is Understandable I will not recommended Ale House not even to my worst enemy I will pass this on my Tweeter account and Facebbok. Hunters Creek a Place not Welcome for Certain people

Victor G.

3/10/11

I first would like to say that I have never experienced a rude, self-center, inconsiderate server before. I always have great experiences with friends and family at Ale House. As we were seated, our server greeted us at the table and said what did we want to drink and were we ready to place an order. When my girlfriend asked what are the late night specials the server replied with there are none and even if there were it wouldn't be served on a Saturday night in a very rude way, it made the whole table feel uncomfortable. As she was taking my girlfriends sisters order, she yelled out can you speak up louder I can't hear you. Yet, everyone on the table heard what she said. At this point, we were not getting the standards and respect that a server should give as representation of your company. As I ready to read my order I miss read one of your menu items word incorrectly and in front of everyone she corrected me. I was embarrassed because I've been to other restaurants and if you say something incorrect most of the time servers understand and repeat what you said but with the correct way of saying it just to confirm and correct you in a polite way. My girlfriend and I ordered beers, Blue Moon. I thought that she would have gave us the 23 ounce special because its on sale for $5.95 every night! Instead she brought out 12 ounces of blue moon beer. So when she came back to our table, I asked her why did we get 12 ounce beer for $5.49 when you have a 23 ounce on sale for .50 more! She said no we (Ale House) don't, I said yes you do and showed her the menu and she then replied your right and that makes us 1 and 1. 1 equals misread word on the menu and the other 1 for her mistake on the beers. I then told her that I wasn't counting on how many mistakes we've made. She said I'll go ahead and give you the beer when your ready to order another one, I then said okay and thank you. A few minutes later I then ordered my beer and thought that I was getting it free to equal in total the 23 ounces. Instead we got charged for each beer and when I asked if she could correct it she then said I already closed the tab. Thats when I asked to speak to the manager. At this point it got to far and out of hand. Upon arrival of the manager Alex, I told him about the situation. He then asked me why did I wait tell after the tab was closed. I replied that I thought your server would correct the mistake. He said well it's to late to correct a closed tab. He then asked what would I like for him to do? Would I like him to give me a discount? Would I like him to give me a free beer the next time I come in? I didn't want to make the situation escalate so I said thats fine I'll take a free beer the next time I came back. At this point I will never go back to that location. Not only didn't this manager not understand me but he as well made me feel like we were not that important to him and his company. I don't know if this is how your company operates but if it is, I really don't see your company lasting much longer. I was alway told Customer Service comes first!!! I hope this problem gets fixed and doesn't happen to another person again. As for me, I will never go back to that location again!

Idalmis Cruz

11/24/10

Yesterday was my daughter's birthday and she wanted to go eat at the Ale House on KEndall Drive and 115th. I am extremely dissapointed in the food & service we received yesterday. I ordered the shrimp scampi and the shrimp seemed to be old my oldest daughter ordered the chicken zin(something). as soon as she took a piece of chicken there was a hair under the chicken - that was NASTY!!!!!!!! so the manager came by and offered to make her sometihng else at this point honestly we were all disgusted and then the manager wasn't really very appologetic and she charged us for her new meal which at that point she didn't really want to eat anymore. Aside from all this, our meal took forever and the restaurant wasn't even full. Our meals took over 45 minutes. The waiter was nice but you could tell he had problems but I honestly know that the waiter had nothing to do with the order taking soo long and the hair in the food. Oh, my meal comes with bread and I didn't even get that......... it was the worst ever................ Feel free to contact me at 786.286.6771