46 Reviews For Miller's Ale House Headquarters & Corporate Office

AWHSOME !

Winter Park Ale House i always get great service, cold beer and awhsome food at a good price. Mike the GM of this store always keeps his servers hopping to take care of his customers. Every time we have company in town from Michigan we take them to the Ale House and there really impressed.

horrible

Went to the Miami lakes Ale house today for the first time in a group. It took 2 hours to be seated and then we had the WORSE waiter known to man. Didn't write anything down and at the end of the night charged the remaining party for the food he forgot to charge the other patrons at our table who had left. The manager instead of comping the remainder made us pay that portion or was going to have us arrested! All because his employee is TERRIBLE at his job. Don't go there and spend your money.

customer service

My wive and I have been coming to the Ale house for about four years now, it's been one of our favorite restaurants when we are in the Orlando area since we started vacationing there. While there we are always happy to see the same old faces, Seth, Cliff, Rener and Jessica on the weekends. I but last night, I was given a new server, Brandi, and from the moment we sat down till the time we left it was the worst service I have ever gotten at the Ale House. She stood in the back talking about how bad she was being treated there, most of our food and drinks were wrong and cold, Rener and Danielle took care of us while she was complaining with two other servers. When it became time for us to leave, we had to ask the door man who had some trouble locating our server once again. After getting our paying the bill my my wife and myself watched as our server verbally attack Rener. At that moment I just wanted to leave, but my wife wanted to give Rener a tip and Thank her for going above and beyond. But we weren't able because she left crying. I wanted to also thank the door man Chuck or Charlie and Danielle. I

NOT HAPPY

i went to the millers ale house and i use to work there but i quit due to harrassment. Well the other day i went to order take out for my boyfriends birthday i was gonna buy him a cake well the manager there josh completely yelled at me for ordering it on ladies night. I understand it can be a bit hectic but it was a birthday cake i was ordering so lets just say i am not happy and will try my hardest to get that manager fired. Its funny i dont even work there anymore and i still get harrassed not a professional business at all!!

the regional manger(ralf)

He does not know how to talk to the employees.He always talks down on the hourly employees with a loud voice n curse word in front of everybody even guest.He tells management to fire good cooks and servers.That why u cant keep any good employees at your company.I feel like he does not want the company to grow and be sucsessfull.He should be the one to get fired!!

how quality varies

Most times I meet my daughter and her family at the Ft Lauderdale Ale house.(usually 3or more times a month). She lives close to this ale house that is why we meet there. When my wife and I go to the Ale House it is usually the one in Hollywood. The reason I am writing this is the food at the Hollywood Ale house is better than the food served at the Lauderdale location. It also seem to be run better. The waiters and waitresses are happier and smile a lot more. It is just head and shoulders better than the Lauderdale location. Always has been better and you know something must be better as I am sure that it does more business. You want to return to the Hollywood location because it is a happy place with better food and help. Calvin B Howe

Bartender over serves intoxicated patron

Regulars here. Alittle put off by this last visit. A lady was so blasted she fell right off of her barstool outside. Hit head on table, luckily she didn't seriously hurt herself. Myself and another gentlemen helped her up. She said "I'm just way to drunk". I asked the bartender if she was with people and had a ride. He said yes of coarse. So my friends and I went on our way. Than to notice later her speeding off in her car. I'm in the service industry. And I realize these things happen all the time, but I thought this to be very irresponsible. Maybe better training of staff??? Oh and there was plastic in my house salad. That's always fun. HUGE LIABILITY.

No more Miller fan

I used to be a very regular Ale House customer but not any more! Two reason. First: Ale House has a corporate policy of stealing money from their clientele.If this is not true, then why is it every Ale House I frequent and pay the tap with cash, it is rounded up to the nearest nickel, dime or quarter!If there is any rounding, it should be done to the customers' benefit.It may only be a penny or two or three, but over a period of time and many locations, the theft is huge. Second:Service has deteriorated to the point where the service staff makes it seem like their jobs would be that much easier if no one showed up. I continually am amazed by the fact that staff fraternizing, gossiping and griping with each other is more important than attending to the customer.Oh yes, let us not forget that staff on their cells texting is also more important than service. I welcome your response but please don not bother if it is just going to be lip service.Hans Muster

I just worked a 15 shift and was told I could not have a meal

How do you expect a cook to work all day with out food or a break to get something to eat . We are human beings we need to eat you guys are not right at all

consistency

As a long time Ale House customer I find it ridiculous that your restaurants are not consistent across the board. This inconsistency is regarding your patio seating. The Orlando Ale House near the airport patio is self seating. The Orlando Ale House Waterford Lakes patio is sat by the staff. It would be awesome if all your restaurants had this same Seating situation.

Gift Cards

I received four $100 denomination Ale House gift cards for Christmas. When I went to use them, I was told by the manager of the location that the tip could not be included on the gift card and had to be paid separately. This is very inconvenient and as far as I am concerned, a bad policy. Obviously, you are trying to force the gift card receipent to use the total amount on food and drinks, not to benefit the servers. Other restaurants in my area to not have this policy. As a result, I would like to cash in my gift cards and use the money for a different restaurant.

N Miami Beach Ale House

We am reading all the reviews and we are trying to figure out why when the customer service is so good, they switch the manager to a different restaurant. I guess the management in the big office doesn't like the customers to be happy. We go to the Miami Miller Ale House 2-3 times a week. They had a great manager Steve. They moved him. Not the same and we probably won't go there 2-3 times a week any more. Connie is our favorite waitress but who knows when they find that out they will move her.

HORRIBLE PEOPLE from the top of the chain all the way down...the only decent people there generally are the hard working servers, bartenders, cooks and "bottom of the barrel" staff, you know, the ones that make it actually run. UNFORTUNATELY any form of appreciation from management all the way up to corporate office is just not present when it comes to staff and/or the guests of the establishments. Not good karma! Very sad.

Fort myers ale house has by far been the worst customer service i have ever recieved. We were not greeted for over 30 minutes and hadwatched 3 groups of people turn away due to not being helped. This is ridiculous where is the manager on duty!? So rude and unacceptable cant beleive a corporate business is being operated so sloppily and unprofessional no wonder its dead!

I would just like to know...is it normal practice for managers to impregnate employeess? I worked at the I drive location and was dating the manager Tony Lewis whom i now have a six month old with only to find out he has now got the bartender Kate at Hiawassee pregnant. Yayyyyyyy! My son will have siblings at every Ale House from here to jersey in no time!!!

DO NOT WORK FOR THE ALAFAYA, WATERFORD LAKES STORE IN EAST ORLANDO. THE MANAGEMENT IS HORRIBLE, THEY DEGRADE YOU IN FRONT OF CUSTOMERS, AND THE GM (QUENTIN) DOES COCAINE IN THE OFFICE AND BATH ROOMS WHILE YOU ARE SLAVING AWAY! HOPEFULLY H.R. WILL INVESTIGATE THIS ISSUE AND HE WILL BE JUSTIFIABLY TERMINATED! THAT'S IF THEY HAVEN'T ALREADY NOTICED A DECREASE IN SALES DUE TO HIS NEGLIGENCE. THEY SHOULD BE HAPPY I AM NOT SUING FOR HARASSMENT AND MENTAL ANGUISH.

I like eating at your restaurants but two times this year right after eating at your restaurant #43 my credit card has once been frauded out and the second time I was charged for $250 on easymatch.com. I have my credit card company investigating this. It is really sad and if you want to fix this problem you should not allow your employees to take credit cards out of sight. This is really your problem. I did not notice this until I went through my statements and saw the pattern. I ate at the restarant on 6/8/2012 and charged $51.74. I am afraid to tell you I normally eat at them all over the state and will not ever eat at your restaurant again. Simply I cant trust you any longer.

I was so not pleased with the customer svc given at the local Miller Alehouse on Hiawssee rd in Orlando. When I stated there was a waterbug crawling across my table. One table left when they seen it and another table tried to swat it and the booth behind me sat up on there knees to look over to see how huge it was. The manger named Tony Lewis had very little concern and never came to our table to apoloige or ask if our food made the situation any better. We paid the bill tip the waitress and left. I didn't even want to tip the waitress but my husband stated were better than that and he's tottaly right. Even though we spent money to get treated like no one of importance. But for the waitress named caitlyn who comes out when were leaving to pick up the check says that she wish she could take off something from our bill but there is nothing she could do because her manger won't let her.... tell's me that you don't care if customers come in or not. What a way to run a business ! Awesome customer service. I guess someone forgot to tell them that the best advertisement is by word of mouth................... From an unhappy customer =(

My friend is married to a manager of ale house in ft Lauderdale. He left his family to move in with his girlfriend who is pregnant and this girlfriend was one of his employees when they started the affair. Don't go to or work for an establishment that does not support the sanctity of marriage but supports sexual harassment in the work place. Now he supports pregnant girlfriend and has not supported his two children since April but he did buy a new car and a new phone for himself and girlfriend.

I'd like to take this time to give accolades to the following people that work at your Beach and Hodges location in Jacksonville, Florida. These people have made such a difference when visiting to have a bite to eat, enjoy just hanging out, doing some work and having meetings. kelsey is always very nice, Ben tho reserved always has a smile on his face, Tommy wants to know that you are satisfied with the service you got while visiting and makes you feel welcomed, one of the best hostesses is Kate she will make a very good server, Emily is always so professional and is on top of her job, Devon is helpful, courteous to a fault, and kind, Arken is friendly and easy to get along with, another one of the bussers Adam is friendly attentive also. This list of employees are not listed necessarily in any order of importance. All of them keep us coming back to eat at your restaurant. It's almost the most important one. I'm fanatical about customer service. My hope is that some of the others, mostly new, will take on the challenge of doing as good as the people that were mentioned above. Please do not take them for granted! All these people have one thing in common it is the drive to please the customer first and make them feel right at home. I look forward to doing more business with your organization but wouldn't like it very much if the formula for success is changed at this location because this locations is a haven for positive things. All mentioned have been very welcoming and know how to treat customers. Thank you for making a difference!

Write A Review For Miller's Ale House Corporate Headquarters

Your Rating / Review

Note: This is not to be used to contact Miller's Ale House Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Miller's Ale House. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information.