11 W 42nd St New York, NY 10018
(800)908-1157
Reviews For Michael Kors Corporate Office
 | 5/24/12 |
| NOT HAPPY WITH THE PURCHASE I MADE ROSE GOLD WATCH - THE BAND IS TURNING AND DO YOU KNOW FOSSIL IF THE MAKER OF THIS WATCH ANY WAY -- THIS MERCHANDISE IS OVER PRICED AND OVER RATED - CHEAPLY MADE -- I PURCHASED ROSE GOLD APRIL 1 AND IN MAY AROUND THE 14 I NOTICE THE BAND WAS TURNING AFTER ONLY WEARING THIS WATCH 5 TIMES WHEN I CALLED TO QUESTION RETURN I WAS TLD 21 DAY RETURN AND MY ONLY OPTION WAS TO SEND IT FOR REPAIR AND I HAD TO PAY FOR SHIPPING AND HANDLING AND INSURES I HAVE CONTACTED THE BETTER BUSINESS BUREA AS WELL BECAUSE TO ME THIS MAN IS ROBBING CONSUMERS- HE SHLD BE EMBRASSED TO HAVE HIS NAME ASSOC WITH CHEAPLY MADE MERCHANDISE I WILL NEVER BUY ANOTHER MK ANYTHING AND HIS MERCHANDISE THIS YEARS BRANDS ARE IN TJ MAXX STORES NOW SO THAT MUST SAY A LOT ABT THE QUALITY ... BUYERS BEWARE MICHEAL KORS IS CHEAPLY MADE AND OVER PRICED | |
| VICKIE WILCHER | 5/24/12 |
| MY RATING IS LISTED AS A 5 AND THAT IS A LIE -- IT SHLD READ ZERO FOR THIS CHEAP MADE MERCHANDISE -- I WILL NEVER ----- COACH I WILL NEVER LEAVE YOU AND DOONEY AGAIN - KORS IS A THEIF | |
VICKIE WILCHER  | 5/24/12 |
| I PURCHASED A MICHAEL KORS ROSE GOLD WATCH FRM GEORGE TOWN STORE ON APRIL 1 2012 IT HAS NOT BEEN ONE MONTH AND THE BAND IS TURNING - I WLD NOT RECOMMEND ANY ONE TO PURCHASE THIS WATCH-- THE RETURN POLICY IS AWFUL - 21 DAYS IS ALL YOU HAVE SO WHAT YOU ARE TELLING ME IS THAT YOUR MERCHADISE IS ONLY GOOD FOR 21 DAYS. WHEN I CALLED THE STORE ABOUT THE ISSUE THE ONLY OPTIONS THAT WAS GIVEN TO me was THAT I WLD TO PAY FOR SHIPPING AND HANDLING AND INSURES TO RETURN THE WATCH FOR A REPLACEMENT BAND-- NO THAT IS NOT GOOD... I WILL NEVER BUY ANOTHER PIECE OF ANYTHING NAMED MICHEALS KORS AGAIN -- HE IS OVER RATED OVER PRICED FOR CHEAPLY MADE ITEMS. EVERY ONE FRM TWITTER TO FACE BOOK TO PEOPLE I KNOW I WILL NT SPEAK HIGHLY OF THIS BRAND AGAIN - TALK ABT ROBBING PEOPLE.. BUYER BEWARE MICHEAL KORS DOES NT HAVE QUAILTY MERCHANDISE BUYER BEWARE MICHEAL KORS DOES NT HAVE QUAILTY MERCHANDISE THE | |
| Susan Verdon | 5/9/12 |
| Michael Kors Corportate Office Customer Service I have had a live chat, left a message on the phone and have sent 3 emails requesting 2 natural cords that the MK logo hags on. I asked them the cost and how to order. NO ONE RESPONDS at the Corporate Office! IM SURE MICHAEL KORS WOULD BE PISSED. IT'S BEEN 2 WEEKS NOW!!!!!!!!! | |
| Sarah | 4/23/12 |
| I am beyond disgusted with the level of customer service at the Southgate Mall location in Edmonton, Alberta. My Husband bought me boots and a bag for my Birthday this year - I have no had any issues. However, for his Birthday he found 2 watches that he wanted in store so I went in to buy them for him. The sales girl was very helpful, of course because I was upping her commission. We had the 2 watches sized down and a day later my Husband decided that he wanted a different colour than what I purchased - So i went back in with my receipt and was told that there were no exchanges because the watch had been modified.... Now I can understand if the sizing had taken place elsewhere but it was done in store a day before and NEVER WORN. This was not a USED product. After dealing with the district manager we did not get anything - no exchange no nothing.... Now, less than a month later the watch literally broke while on my husband's wrist. We took it back to the store today and were told that 1) we had no receipt and somehow our informastion was not in their system, thugh the information from other purchases was there and 2) that they wouldnt send away for the repair until we had the receipt, though I am pretty sure it is their fault the information is not in their system and 3) that we will have to wait 6 to 8 weeks to havbe the watch repaired. I am so sick of companies thinking they can charge you out thew a*s for their products and then not provide you with a quality product or any customer service at all. I am completely appauled by this company and WILL NEVER SPEND MY HARD EARNED MONEY THERE AGAIN. There are tons of great places to buy shoes, purses and jewelery... Places that will treat you with decancy and actually care if you are satisfied. | |
| carpinteyronci | 4/18/12 |
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| Sally | 5/2/12 |
| NO CUSTOMER SERVICE SKILLS AT ALL AT THE SOUTHGATE MALL LOCATION IN EDMONTON!!!!! THE MANAGER BASICALLY CALLED ME A LIAR!!!! I WAS IN MY GYM CLOTHES WHEN I ENTERED THE STORE TO EXCHANGE SOMETHING WHEN I WAS DISMISSED AND INGNORED BY THE MANAGER TO DEAL WITH AN OLDER WELL DRESSED LADY! DISGUSTING I WILL NEVER SHOP THERE AGAIN!!!!!!! | |
| Lala summers | 4/27/12 |
| I bought a bag for 459 .smakers, two days later the strap falls off. Go back for a refund.... Nope only store credit... Wtf... No where in the store does it stay only store. Credit only after the fact of the purchase A store that is so high class is so quick to get your mOney and when there is a proem Ai the bag ... U only get store. Credit.... That's funny..... I will be purchasing my hand bags from. Coach from now on.. | |
| Melissa | 4/28/12 |
| The customer service at lakeside mall in metairie, louisiana is the worst at the michael kors section in dillards.I was looking for a sales associate and I was told she went upstairs.When the girl finally came down, she gave me an attitude when i said,"i've been waiting." I was so surprised by her attitude. I heard the other sales associate called her Meagan. | |
| emily | 5/2/12 |
| im really sad because i love michale kors and respect him because he is one of the only designers the provide a plus size line i recently came into a little money and have been looking forward to going to shop at his new store in the mall near me but with all the bad reviews i think i might be giving up my dreams of owning one of his beautiful purses and go get one at coach because i would cry if my first designer perches turned out to be a disaster . | |
| Dee | 4/18/12 |
| the customer service at the Michael Kors store in the Cherry Creek Mall in Denver is the worst!! Bought a handbag for my daughter in February she maybe carried it three time and it looked BRAND NEW! The snap on one side broke and all we wanted was to have it repaired. At first they offered to replace the bag then realized they didn't have one. I said then I would return the handbag or exchange it for store credit. Couldn't help me there either. They said I could send it to have it repaired for a $50 shipping fee!! I asked to speak to a manager and found that I was speaking to not one but both the sales gals were the MANAGERS!! What a joke for managers who had no clue what customer service is. I have spent thousands of dollars on Michael Kors products and will NEVER spend another penny! | |
| Shanna | 4/15/12 |
| My mother purchased a pair of heels that were on sale from your Walden Galleria location for me. The sales woman told her it wouldn't be a problem to return them if I didn't like them, which is why my mom purchased them (just in case I didn't like them). I tried them on, and I wasn't the biggest fan. When we went to return them today (4/15/12), the manager (petite brunette) was extremely rude and condescending about it. She said they could not be returned, and that she was basically doing us a "favor" by letting me exchange them for a different size. She was very nosey, and kept looking in my mother's Coach shopping bag. She kept saying things like, "are you SURE you don't want to return that and get one of OUR bags?" She also continued to look into my mom's shopping bag, and even grabbed my mother's brand new Coach purse out of it to look at, without even asking. To be completely honest with you, I will never go to this store again, and I absolutely loved a couple of the dresses. I will not spend money at a place that makes me feel uncomfortable like that, and have someone take care of me with their nose in the air. It's a shame because the rest of the employees were very nice, and I hope that they don't follow in her tainted footsteps. | |
| kelly | 4/3/12 |
| very porr service, I seen a bodysuit MK and called the store to see if it could be made into a top, I ask how long it would be the sell's person told me it could be Alterted to what I asked for, the sales person said it would come to my pelvic area, I had told her I didn't wear short top's and didn't like short top's, so I received it, it was a size m and SOOOOOOOOOOOOOO... SHORT THE TOP CAME TO MY BELLY BUTTON AND from seam to seam it is 10 inch's at the hem with no or very little give which make's the hem 20 inch's I don't even think there model's have a 20 inch waist line... so cheap Looking, I will never buy from them again, this cost me 610.00$$ I can fold it in 4 squares and it fit's in the palm of my hand sooooooooooooo... Little, This is my opinion of MK and their store's They will tell you whatever you want to hear to make a sell... There are other thing's you can do check into it This my opinion !!! | |
| Borneo gal | 3/25/12 |
| I am from Malaysia. Knowing that there are a lot of fakes flying around in the market, decided to buy an MK bag from original website which chould be trusted. I bought an Mk Bag online via online chat provided for by MK Original Website. In the website, it is stated that the bag is made of leather and described as leather tote taurus. Received the bag. Looks and smells cheap like plastic. Upon closer inspection, noticed that there is a tiny patch of 'leather' peeled off giving way to 'brown' color underneath. Dont think the bag is leather like advertised. As a bag lover, i am so disappointed and at the same time disgusted. So far I have bought bags from Coach and Ralph Lauren and thank god, have not encountered any problem. I wanted to have the MK bag returned, but found out that I have to pay an exorbitant price for it to be shipped back with insurance. At the same time, I was told that I will be given another of the same bag (cheap looking thing - nothing like the photo I saw in the website), and there is no way MK will let me order another model. But what is really confusing is that I was told (via online chat provided by MK website)that the bag I bought has been discontinued??? Apparently the shipping and etc is not done by MK but another company and now I really cannot help but being suspicious that the people working at the company might have 'swapped' the real bag with fake! Now I am stuck with a plastic looking 'thing' and I dont know what to dot with it. I have sent an email to Michealkors customer service, hopefully they will replay as I want a full refund plus shipping. Hoepfully they reply me. I actually dont mind not getting the refund, but I just want to find a way to send the 'fake' looking bag to MK's management and let them see for themselves what their representatives have been selling on their behalf! | |
| Maria O. | 3/22/12 |
| DO NOT BUY the "Grayson" handbag or the wallet. Listen to me, they FADE!!!!! I used very gently both, the bag and wallet and they faded. Now of course nobody answers the phone calls. The only way you can get someone to pick up the phone is of course, if you are interested in purchasing something. But once you have an issue with your purchase FORGET IT! Michael Kors is cheap please ladies don't buy his products. This company is only available at the beginning when they know you will spend $$$$$. If you have an issue OH WELL, OH WELL. You are left on your own with a cheap and embarrassing product. PLEASE STAY AWAY!!!! | |
| inez | 2/19/12 |
| i recently brought a large handbag from mk,and its only been 3 months and the bag has already startd fading,i tried to return it to the store for a exchange,and they would not do so without the receipt,even though it has a sku number on it and it is a mk original.still trying to reach headquarters or corporate office for customer satisfaction. | |
| Randal | 2/15/12 |
| I have no clue who Kors is but seems that this is a shell company that imitates and modifies someone design,calls it their own and mass produces it with cheap labor. The looks are good, but the quality is suspect at best and more than likely poor. I bought their MK 5403 watch and can not find it's features because it had none. Resellers has none, Kors office does not answer, and third parties handling services do not know what this watch will do or how it function. Fortunately we have a liberal return policy and will try it. Looks are appealing, but an analog watch that claims to have water resistance to 100 meters. HUH.. That's it folks | |
| Donna K | 2/16/12 |
| My 18yr old son bought me a watch with crystals around the outside. I had to send it back once because after wearing the watch just twice two of the crystals fell out. They repaired it for free - mind you it took a month and a half to receive it back. The watch came back to me in a bubble wrap envelope,I had to write and complain to get my box back, and not only that the crystals that were replaced, came back in but chipped. Four months later, yet another crystal has fallen out. The customer service is horrible and it doesn't seem as Mr. Kors stands behind his products or cares about the customer once they have spent their money. I would never purchase or accept another Michael Kors gift. I am very unhappy with this watch, and very sorry my son wasted his hard earned money. | |
| Never again..... | 1/31/12 |
| Micheal Kors products and 'customer service' (in reality, lack of) are awful. The quality is very, very cheap and they don't stand behind their product. Purchased a coat in NYC, and less than a week later, the zipper broke.....pair of booties, the heel fell off and wore a belt once and the 'leather' is peeling off. When trying to contact them about the coat, go no response. 6 emails and no assistance. Never again. And I tell my friends and family the same thing. | |
| Never again.... | 1/31/12 |
| My comment should have been a 1 Star rating. | |
| Cho | 1/26/12 |
| Purchased a pair of boots at Michael Kors at Yorkdale Mall in Toronto. The boots were coming apart at the seam!!I asked for the manager of the store and was told theres no manager here. So as i spoke to the sales clerk and explained i dont have the receipt, but i am hoping that they would be able to get these repaired.This sales girl full of attitude and ignorance snapped at me "NO RECEIPT NO REPAIRS" I was shocked and disgusted at the lack of respect this girl had for a devoted customer!!!! I understand i had no receipt but the boots are stamped Michael Kors on the bottom of the boot and on the inside and it was still in its box with the sku!Not only that i am in their computer system with all my purchases!!!!!I wont be shopping at Michael Kors thats for sure!!!!!! | |
| Glenn Ward | 1/26/12 |
| My wife's sister is a senior executive of a apparel chain in Brazil and she wants to possibly add Michael Kors brand to her Sales mix. How would she go about doing this or whom could she talk with at the corporate office to find out the feasability of this. | |
| denise | 1/16/12 |
| My husband decided to surprise me for the New Year with a bag I saw in the Michael Kors store at the Smithhaven Mall in Smithtown NY. He purchased the bag in cash totaling $486.00 brought it home and I was thrilled. Unfortunately the only one they had in stock was the large version and I just found it to big for me. I returned to the store with the intention of exchanging it but they didn't have the bag I had wanted but the sales girl said they may be getting a bother order in soon. She asked if I wanted to return it but instead she took my number and said she would call me. After 2 weeks without a phone call I decided to just return the bag. When I entered the store and told the sales girl I wanted to return the bag with a nasty tone in her voice she asks for my receipt. I take the envelope I received with the bag which contained a gift receipt and she flippantly replies oh your only untitled to store credit. I explained what had happened the 2 weeks prior which after involving a manager turned into a refund. The catch I have to wait 4 to 6 weeks for a check to be mailed to me. HOW DARE they take my cash upfront and then tell me I have to wait at least a month to receive my money back. I'm sure everyone who receives royalties from the cash customers splurge on a handbag can simply brush off $500.00 dollars for weeks at a time but for those of us get spoiled only on holidays or special occasions | |
| Laura Van Pelt | 1/9/12 |
| I tried to return a bag at the Michael Kors store in Los Angeles/Topanga that I had purchased 6 days earlier. My return didn't fit their return policy and the store manager, Laura King, refused to give me store credit. I can accept their greedy policy but I can not accept the dismal treatment I was given by the manager. She was outrageously rude and hostile towards me with no provocation on my part. She treated me like I was stealing from her store after I paid $398.00 for a handbag. I have tried for 3 days to reach customer service in NY to report this. The customer service department is only a voice mail and no one returns the messages. I have never been treated so poorly. I have followed Michael Kors career since the 80's. I have spent $1000's on his brand products and I will never, ever buy another Michael Kors product again. Clearly it is company policy to ignore the customers needs. It starts at the top Mr. Kors. Don't bank on your name forever as evidenced by this website - your stores and your reputation will one day be ruined. | |
| Suzy Mueller | 1/10/12 |
| I have been in love with Michael kors bags and purchased many bags. I bought the python Erin bag in August 2011 and the strap is falling apart. I am so disgusted and the store will not stand behind this purse. | |
| Theresa | 1/5/12 |
| I received a Michael Kors Charlton Bifold Wallet for Xmas from my husband-the clasp wasnt right from the get go and I didnt want to embaress him by asking what he paid for it and accepted it gracefully-2 weeks later the piece that holds the clasp has broken off-I found out my daughter purchased it for him because he trusted her taste-she bought it at a Marshalls in New jersey-paid cash and cant find the receipt. I called Michael Kors corporate-no joy-said I needed to take it back to Marshalls to see if they would exchange-good luck without a receipt-or I would have to mail it to them and they would decide to fix it or replace it- So disappointed- this company is all about the money-think I will return my Michael Kors handbag that I also got as a gift-must be over $200.00- overpriced garbage. No more Micheal Kors for me! | |
| Janet | 12/31/11 |
| There is definitely NO CUSTOMER SERVICE SKILLS AT THE OAKRIDGE MALL IN VANCOUVER BC! The girls are rude and don't smile. It's all about what ur wearing when u walk into the store. They say nothing. Not even a hello. | |
| megan porzl | 12/28/11 |
| i received a gift from somebody that they ordered online. i am unable to return it for something else. i have to ship back the item and they credit the person who bought it account! plus they charge you almost $10.00 to do so. i wouldn't mind having to send it back if i could get store credit back for it. how am i supposed to return something that somebody got me as a gift if their card is just going to be credited?? awful experience! they should mention it on the website that if something is a gift the recipient won't be able to exchange it for something else. i'm sure that would stop a lot of people for ordering gifts online. i know i will never buy anything from them again in store or online. i am now stuck with something that i don't want!! get with the times and allow us to return in stores like every other retailer out there!!!! | |
| Amal | 12/11/11 |
| i WORK for the Michael Kors store. We get free clothes for the new collection about every 6 weeks. At the beginning of the Holiday collection I bought a pair of shoes to wear to work. They were put away in the hold closet, and then a new guy took them out at the end of the day and put them in the stock room because he still didn't know who worked there and what not. They ended up getting sold, and I had already purchased them. My boss right away called a store in a different state and told them to ship me the shoes overnight. ITS BEEN A GODDAMN MONTH. My manager calls them every other day and they keep saying the shoes are shipping. My boss will give me a refund but wtf, I want my freakin' shoes. | |
| Jamie Lehman | 12/6/11 |
| It's such a shame that this company has the worst customer service ever!! I recently purchased a pair of Michael Kors Boots in Las Vegas (I live in a different) city. The zipper broke and I have tried and tried to reach their customer service line and just constantly get a recording that they are not available. I have now sent 5 emails and requested help and nothing!!!! This is so disappoingting I saved a lot of money to buy these boots and now have nothing to show for my hard earned money. This company could care less about their customers and I will be reporting them to the Better Business Bureau and everyone else I can possibly think of. They do not have high end merchandise, it's cheap and not well made! Do not buy Michael Kors, they won't replace you item if it falls apart...better off going to Walmart, at least they exchange a broken item for you!!! | |
| Terry | 11/29/11 |
| I stopped into the Micheal Kors outlet in Atlantic City this past weekend. I bought a dress that did not fit. When I tried to return it the very next day, I was told that I can only get a store credit! What? I thought that this was an upscale store. Don't go there, especially during this holiday season! There were no visible signs anywhere, but the receipt states that a refund will not be issued for items purchased and returned between Nov. 20th and Jan. 5th. I was only able to receive a store credit that must be used at one of their outlets. If I had known that, I would have tried the over-priced, defected dress on! I'm a size 6 and the medium dress was too tight. I have NEVER seen a receipt that specifies that you cannot get your money back during the holiday season. I suppose if I came in on November 19th I would have been able to get refunded for this item. I called the outlet mall headquarters about this, but I have not received a return call. When necessary, I've returned items from other outlets in Atlantic City (DKNY, Kenneth Cole, Reebok, etc., and have had no problems receiving a refund. Unfortunately, I have to use this $99.00 credit, but after that, I will never go to a Michael Kors store or outlet again! | |
| Robyn Mayo | 11/22/11 |
| I normally purchase nothing but Coach bags and was talked into buying a MK bag by my little sister in January of 2011. Overall, I liked the bag....it did seem to be loosing a bit of color on the handle, but nothing that couldn't be overlooked. In August of 2011, I notice a defect in a concealed corner of my bag and called the store I purchased it from to find out the next steps as the bag came with a 1 year warranty against defect. I took the bag into the store and was told by a very well dressed young adult that because I carried the bag daily (mind you, there was not a SPOT on the bag, which was trimmed in WHITE, other than the concealed defect) this was considered wear and tear. I asked to speak to the manager who repeated the associate's verdict. I then asked to speak with a District Manager, and was informed that information couldn't be given out, but the manager would take pictures of the "normal wear and tear" and forward those on to the DM who would call me when she got back from vacation. Guess what....no call. I have decided that the lack of integrity in the Micheal Kors organization will prevent my bag from being fixed or replaced as my warranty states it will and I simply don't have the time or the energy to deal with companies that don't do what they say they will do, so I will chalk this up to a $300 lesson learned, never purchase anything from Michael Kors again and go back to my beloved Coach bags, which whom I have never had any issues getting COMPLETE and TOTAL satisfaction when dealing with the customer service piece. | |
| Brenda | 11/11/11 |
| I am posting because I am at a standstill with trying to find a Michael Kors leather jacket that was out in mid 2010......I just don't want to believe that the jacket no longer exists for sale.....if anyone reads this and can point me in the right direction I would appreciate it....It is a leather motorcycle womens jacket with two front pockets and hasthe Michael Kors emblem on the zipper. My email addy is onlyonebrenybren@yahoo.com....Thanks in advance | |
| Keith | 11/3/11 |
| I just have to say. I was at a really nice restaurant In october this year 2011. I was having dinner with my friend. There were two woman having dinner and one of them was so rude because she could not sit by the window. She call over one of the waitress and said to her do you know Michael Kor she said I don't know him I have heard of him the women point her finger at the waitress and saids THAT IS MY SON DON'T LET THIS HAPPEN AGIAN. Meaning she should be able to sit by the window when she was already told that the table was reserved. She leave her waiter a 2 dollar tip and he didn't even do anything. My point is I have bought Michael Kor stuff before but how his mother treated the waitress and the waiter I will never buy Michael Kor again. Michael Kor really should have a talk with his mother and tell her to stop throwing his name around as if that means anything. It will just make people upset. Just a note that I wasn't the only one she upset that night there were quit a few people that could not believe what she did I just thought Michael Kor should know. | |
| Lessie Raul | 10/21/11 |
| i recently visited the store in tannersville and i must say, some of them are a little over joyous and others are really great. i went to buy a bag called the quilted hamilton and i notice the tag was ripped off. i think this is the same situation as one of the reviews about except my experience was rather different. it came in the colors of a vanilla, black and a caramel chestnut brown. i asked for a fresh one because im really picky about the ones on display and they agreed to find me one. the pricing on the table said 299 but when i arrived how it had a ticket of 219. i was a little confused and went back to the store the next day where a young gentlman had assisted me with the issue. he apologized and stated that there was a mix up in pricing because the tickets used for that bag were the ones used for the cluthes next to them (which were also 219) and he quickly overided the pricing and gave me that portion of my money back. i must say that despite this issue, they were all great. i think some people do not understand the way a business runs and that prices go up and prices go down. they do that with clothes and shoes especially. i say if you're not happy with the product then why return for more anyways. | |
| JJ | 10/12/11 |
| Best solution to the problesm it to report these big companies to the BBB I did have an issue with MK and they gave me my money back after my bag was exchanged twice and it fell apart in less than a month.Log on to the BBB and it you will see how to file a complaint. | |
| frustrated | 10/2/11 |
| I received a pair on Black suede moccasin I wore them for about a 2 weeks while I was in Florida. I wore them through the chicage ohare airport, while I was on my next flight I noticed the left shoe had a tear on the side. So When I finally reached California I called Michael Kors corporate office and explained everything, and since we do not have a MK store here in Modesto,CA. The person told me I had to speak with a NAKIMA SMITH @ext.5037. Well that hasnt gone well after leaving numerous phone messages, and no reply. I decided to get on here. It has been 2 weeks and I leave a message every other day for this person. This leaves me little faith on Michael Kor products and service. | |
| KT | 9/26/11 |
| wow after reading all the reviews I think I should tell you about our situation. Briefly-we bought at the Westfield Shopping Center Tukwila (Seattle)WA MK Store my daughter a purse in August for her Sept bday-it is the black mettalic signature tote- it has already started to wear where the straps rub at the top. We were ok to exchange but there wasnt anything in there we wanted-asked for a gift card so we could order-no you have to exchange only what we have in stock. This girl was not even out of her teens & said she was the Asst manager. We asked for corporate # she gave us some bogus #-here is the corporate # for Yakeema Smith-to whom I have had to leave a voice message ( imagine that)-212-201-8100. Everyone should call and complain!!!! | |
| GEORGIA | 9/24/11 |
| I have just had the WORST customer service experience at the Michael Kors Store in the Domain, Austin Texas. I took my watch to get re-sized, the attendant who resized it banged it so hard it shattered the face. on returning to watch to me, i had a static so the wathed dropped on the glass counter no more than 6inches and she insisted thats what shattered the face and told me she cannot do anything about it. gave me a service center that i should send my watch to!!! THAT is how customers is treated??? it will cost me to get the watch fixed, because MICHAEL KORS store decided i did not by the watch in that shop??? i bought that watch last November, less than a year and the watch is damaged in your store by your staff and the cost and responsibility is mine to get it fixed??? I am sooooo angry right now! i jus got in from the stores and will have to do without a wath for the next six weeks...is that high end SERVICE ??? whats the point supporting this brand??? really is that the best policy MK have in place?? The store agent informed me they would be short a watch if they replaced mine...so technically as a customer spending nearly $300 on a watch values nothing. I will have to incur the cost to ship it to this Metro Service Center, not have a watch for 6 weeks ..what a slap in my face for spending my money with Michael Kors!!! today is Saturday 24th September. this incedent occurred within the last 1 and half hours. | |
| Linda | 8/8/11 |
| Jeez, could a company make it any harder to love their products. I'm a huge fan and he seems lovely but if he doesn't have the brains to hire better customer care I'm losing respect fast. I'm 62 years old and I don't usually waste my time on stuff like this but I've spent so much time trying to find Michael Kors Glimmer Body Creme that now I'm so irritated that I need to vent. I went to all of the normal stores, they were out. No one said it was discontinued and believe me, I asked. Finally, I go online. Big friggin mistake. I kept getting looped back to the Michael Kors site where it told me a hundred times "this product is unavailable". If it's unavailable, why do I keep getting sent back there??? I call the 800 number and keep getting referred to more 800 numbers. OK, now, I'm mad. I finally go on the MK site and zing off an email telling them how frustrated and irritated I am and I get this ridiculous dripping, condescending email from some yahoo at Nieman Marcus telling me that it was so popular that they can't get it anymore. What??. Nieman Marcus??? What the heck does Nieman Marcus know about this product. Why was I directed to them. Michael Kors...SHAME ON YOU!! LOTS OF LOYAL FANS OUT HERE AND WE GET TREATED LIKE THIS. TIME TO FIRE AND REORGANIZE. THE WEBSITE AND APPARENTLY THE STORES SUCK. SHAME ON YOU. GET A GRIP ON THE BUSINESS THAT CARRIES YOUR NAME. Probably the last I will hear about this but I do feel a little better. WAY too much time wasted on this. And again, SHAME ON YOU MICHAEL KORS, SHAME ON YOU AND THE PEOPLE YOU HAVE RUNNING YOUR BUSINESS. | |
| kassandra | 9/21/11 |
| OMG, I just got the Jet Set Monogrammed satchel in black. Used it twice. When I went to put it away I noticed a very faint fade look on the back of bag. What should I due? | |
| J.mckenzie | 9/17/11 |
| Bought one of their bag at their outlet in DE. the bag fell apart in appx.23 days after using it may 3 time. Called customer servic eshe gave me the round. I ended up going to antoher outlet in NY. exchange the bag I wanted to to just get another but my husband said get the same one just to see if it is was just that one I got; but after using 2 time after the exchange it too fell apart; contact C/s no one responded to my email. So I forwrd a complaint to the BBB it has a week no one has respond to my complaint to date. This I know I will never buy anything **MICHEAL KORS** EVER again. | |
| Annie | 9/20/11 |
| Went to the outlet in Tannersvile PA (Crossings Premium Outlet) Stopped by Michael kors to look for a purse. The display sign said "$299" for a purse I was interested in. There were 3 colors, chestnut, black and whiteish-beige with 3 purses each with a stand right on the side that said "$299" I looked at every purse and noticed that the price tag were all ripped off (the bottom part where the price was only) I asked for a new purse of it which she was not too happy about because "all the purses on display are new and perfectly fine" I still insisted and asked for a new one. I came home and took the purse out of the bag and saw the price tag. "$218"...................... I went back and asked for my money back because I was not happy about being ripped off.. They said it's store policy for store credit only... I AM NEVER NEVER NEVER EVERRRR shopping or buying a single thing named "MICHAEL KORS, MK" ... I have posted pictures with evidence to show all my facebook friends and also told all my family and friends about my experience. They're spreading the words too, and I will make sure that none of my friends or family ever gets ripped off like this... From my mistake they will learn that Michael Kors does not care about customers or the satisfaction of a customer but MONEY only. This is not how you do business. I have never felt so upset and scammed before. EVER. Michael Kors is not top quality, they're SHIT | |
| Pamela Marshall | 9/13/11 |
| I have a Micahel Kors tote that was just purchased for me as a gift. It has a oil stain on the leather that can't be removed . I called Michael Kors to find out what could be done about it . Someone called me back from 201-453-5094 no name given just ask that I call back. When I tried to callback the phone just rang and rang makes me wonder if it is a valid #. What do you think guys ? WELL I will see what happens next. | |
| Michele Ireland | 7/9/11 |
| I recently visted the the Michael Kors store in Ross Park Mall in Pittsburgh. I was greeted by an over zealous sales clerk and I don't mean that in a good way. I couldn't get a word in edge wise. I simply wanted an address to contact Michael Kors and all I got was BS from an over aged snot nosed teenager. For what you charge for your merchandise I would think you could hire some COMPETENT MATURE HELP! Not only am I disappointed in the merchandise I purchased there I am extremely irritated with the entire situation. I can assure you I will never step foot in that store again and I will tell my colleagues about the nonsense that took place in there. Straighten out the hired help! | |
| | 8/7/11 |
| Horrible place | |
| Linda Meriweather | 7/14/11 |
| I stalked the large Darrington in taupe for over a year. Waiting and hoping for the price of $1195.00 to come down. No one else had it, it's from Michael Kor's "special collection". I would visit the bag everytime I was near a Michael Kor's store. Finally a break Bloomingdale's had the large for $995.00. I purchased without hesitation. Waiting still for the price to come down....another break, sale price $696.00. Bloomingdale's adjusted the price. Now I'm happy, really happy! Took her out to show her off and I can't believe it, the calf skin leather is fading!!!!! It was horrible!! After all of that drama I had to return this beautiful bag. I have many MK bags, never ever had a defect never had one to fade. Not good Michael, not good at all! | |
| jean toro | 7/28/11 |
| my gold metalic purse i purchase from Micheal Kors Toronto Yorkdale mall after 3 to 4 times useing the purse the purse fell apart the Metalic faded, so I took the purse back to yorkdale store. The manager name Lori refused to return the purse. Sorry there is nothing she can do for me. I ask to speak to District manager she refused to give information. I kept going back to the store for some help, she then contact her manager and they both refused to give me back a return. the upper manager name Ellen. I am still battling for my refund. The customer service is very poor, Micheal Kors doesn't stand behind his product. The message he sending Micheal Kors product is not of Quality and no one care. I have contact all customer service in Canada and USA no is helping. I would not shop at this company again and no should patronize. | |
| mj | 6/17/11 |
| My silver metalic purse kind of fell apart after 8 months so I retired it..Then I met a woman who said I should contact them and tell the problem. Should I? Would it really mattered. | |
| Arcadia | 6/4/11 |
| I brought a watch there and was told the watch wasn't sold anywhere else. But I later found out that was a lie. Had I known it was sold elsewhere I would have never brought it at Michael Kors. The watch is returnable just because it's sized. The jewels on the watch isn't under warrenty. It is impossible to even get a correct number to speak to someone who can take care of the situation. Don't get me wrong. I love the watch. But it is a peace of mind that I just don't have Michael Kors the store. | |
| Valerie Myer | 4/3/11 |
| My recent visit to the Micheal Kors Store at Lenox Square 3393 Peachtree Road NE Atlanta, GA 30326 was not very pleasant. I have been to the store many times and I can honestly say that I have never been impressed with the customer service but, the products is what brought me back time after time. I purchased a watch on Friday came back on Saturday to return it because Bloomingdales had the watch for $50 less. I was treated rudely, the watch was said to be used and not exchanged, I was not even given a credit for the difference of the competitor's price. The taff was rude, condescending, and very unaccomadating. This will be my last purchase to a Micheal Kors store and I will spread the word to as many people as possible not to patronize the Micheal Kors store. | |
| MARLI HINCKLEY | 11/21/10 |
| Here is what I experienced at the Michael Kors 974 Madison Avenue store on this past Saturday, November 19th. Arriving at the store around 4 p.m. I had a look around and focused on a pair of kacki shirred beautifully designed silk pants retailing at $1,495., that I’d seen earlier in the season but left in the store because of the price. The saleslady, Mary, said she would try to see whether these pants “might already be on sale.” It turned out she could give me a 50% discount which, of course, made these pants more appealing. She then told me she might have them in black, which made the sale. Only what she didn’t tell me, was that these pants in the black version were not silk, but rather some kind of polyester. What occurred was that after plenty of waiting around, due to Mary’s censoriously telling me that I needed to be patient about hanging around waiting for her to take care of other people who arrived in the store after me, was that when I studied the bill I realized that based on 50% of $1,495 I’d been overcharged since 50% of 1,495 is not $825. Despite Mary’s telling me she was too busy to get involved with this problem, she did manage to squeeze in the time to tell me that it would take until Wednesday if I wanted the store’s seamstress to sew on two missing buttons and to reinforce the rest. How outrageous is that? Fortunately, Maylin another sales lady came to the rescue. It was she who discovered that the black pants in the manmade fiber were $850 and not as Mary had said the same price as the silk Kacki ones. The 50% discount would make them half of that. When I confronted Mary about this, she said “I can’t do everything. Things happen.” I agreed. The thing that happened next was that I had Maylin credit the entire debited amount of the purchase to my Visa and left the store. Not only did I get appallingly poor customer service, but I could easily have been gypped a few hundred dollars. Did Mary apologize? Not at all. Her attitude was she had customers and no time to waste. Corporate Headquarters: Michael Kors (Usa), Inc. 11 W. 42Nd Street New York, NY 10036 | |
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