164 Reviews For Michael Kors Headquarters & Corporate Office

return policy

Be very careful purchasing at M.Kors outlet for a gift for someone else. In short ... no refund regardless of circumstances.


I called both this office and my local Michael kors store and neither could tell me products safe to use to clean their white ceramic watch. Disappointed

Worst customer sevice , Ontario, CA

Don't go to MK ever!!!!!!!

Poor materials for excessive prices

I have purchased 3 bags and 2 wallets but they all say made on china... Cheap labor... Reason why the snap on the most expensive one is ripped on the leather and leather fading away like is old... Is sad that not even designers that we like can be trust anymore. I bought them @ Macy's and warranty is not even supporting the quality anymore.

I want to know if you could possibly make a leather strap watches like the "AX ARMANI RECTANGLE WATCH" but of course give it the Michael Kors touch?

worst horrible customer service

buy online a MK logo satchel handbag. They send the handbag without the MK hanging charm logo(Looks like a replica)...comes from China!!!Was stolen from the plastic bag or somebody dont do their job. The customer service by chat and cs headquater is horrible and they lie to me with th expected date for MK hanging charm logo .... I still waiting for more than one month. WORST CUSTOMER SERVICE

Worst store ever!

Want to buy High end items well don't get Michael kors. Worst customer service ever. Bought a watch from them told that I could resize if needed couldn't fix it. Instructed to go get it resized somewhere else!!!!!! How bizarre.

Horrible customer service

I ordered a Grayson logo Large Black Multicolor Satchel and Got a Brown bag in error. I immediately contacted Michael Kors Customer service and was asked to send pictures of the bag Which I did and they were of no help at all. Clearly looking at a Brown bag when my order#923 stated black! They were rude and Refused to help me return it for a refund. In addition to all this STRESS the purse came from CHINA!!! Why is China making Michael Kors purses! Is this an original or what?? Help me get a Refund or exchange the purse! A faithful customer

Worst Experience. Period

Honestly, it all started the day after Christmas when I sought to return a bag I got as a gift. After arguing with the manager, he finally let me return the bag...With a $50 restocking fee for a bag that was purchased at $300! I have NEVER experienced this with any quality manufacturers. Not only did I send two emails to the Kors customer service, I've received no help or reimbursement from them. I also contacted them on facebook to complain and was spammed and blocked immediately. I will NEVER purchase anything from this company again! Tell everyone to shop at any other designer store, this isnt one!


I had a bad experience at the topanza michael kore store I was discrimated against when I walked in store ...there is no good customer service and I was in line was next and the sales person overlooked me and took someone who came in after I did..I was only Africa ámerica in store


MK customer service at Metrotown is THE WORST store to deal with. I stood in line on Boxing day and was told when I reached the till i was told i coudl not return my item or exchange this item. WHAT planet are you living on? I will never buy one more item from this store or say a good word about ANY MK items. You will diminish faster than you can imagine with this kind of customer service

Brea mk store manager horrible

I went to the brea location today to finish my christmas shopping. I am a loyal customer and have spent Over thousands every month at different locations. I was very upset at the service i recieved from the manager kayla. She was rude to her associates and treated them like slaves making horrible comments making my feel uncomfortable to shop. I left immediatly and will not return to this location.

Perfume has to stop!!!!!

I love what I see in the windows of Micheal Kors but yet I have NEVER purchased one thing in a Micheal Kors store nor have I ever step foot in one. I did try it once only to last about 30 seconds before becoming extremely sick and dizzy. This perfume craze has to stop. It was bad enough that cheesy stores like Abercrombie does that but MK should be above that and cater to a better market.

Horrible Product

My husband bought me a MK purse last Christmas for 498.00, then the matching wallet for my birthday. Within the year, the leather started peeling from the handles of the purse as well as the wallet. Customer Service is an oxymoron as this company does not care about their customers OR service. Just found out he also still uses fur. Will NEVER purchase his products again-very discusted.

employees are catty & unpleasant

I visited the new Cerritos location with my friend today, we were looking to make a Christmas purchase. Upon arrival we were greeted by a sweet & knowledgeable employee, she was helping us by pointing out the bestsellers when another employee interrupted her and started talking to us. This individual was very rude and seemed to have personal issue with her coworker. My friend and I were so appalled by the lack of professionalism that we left. We witnessed bullying between coworkers on the floor during store hours!!! Michael Kors company should screen the people they hire. The salesmen at this location are ghetto and embarrassing.

python embossed purse

I purchased a black python embossed purse a year ago and by the end of the winter season, after taking good care of the product, I still had python wear off on the top of the handbag where the folds are in the purse. I emailed customer service numerous time to basically get no where. They told me they could not help me. This purse is valued at almost $400. and SHOULD NOT wear out in one season. The product is defective. The associates in one of the MD stores even admitted they had problems with the python embossed wearing off. Very disappointed in what I thought was a great company. I was wrong.

Poor Quality

I purchased a bag and the leather is off so much poor quality it is peeling. Michael Kors does not stand by it's warranty and their representatives head is the worst. I would never buy another Michael kors or even go to their store again. Worst

Cheaply Made Jewellery

I received a MK necklace from a friend recently and was surprised when the stones started falling off. After taking it to the store to either get it fixed or replaced I was told there was nothing they could do!! I will NEVER purchase (or received) a MK product again.. very poor quality for high prices.. no thanks! MK you're not worth my time or MONEY!

Horrible Customer Service

The worst customer service at West Edmonton Mall!!! From front store to the manager.Atmosphere in this store is very uncomfortable,it"s as though the people working there just cant stand people! They just stand and stare at you! So,so dis-appointing for a brand like Micheal Kors! And you can just walk a few stores down to the Coach store and the moment you walk in to the moment you leave the customer service is outstanding!! Maybe the manager of the Micheal Kors store should hang around the Coach store on her lunch break to pick up a few tips from the professional's!!!! Was a huge Micheal Kors customer before,but because of this 'group"of complete 'moron"s" that pretend to work in the store, sorry Micheal,I'm gone!!!!!


I have had the best customers service in Atlanta, Ga I buy all the products. My stone fell out of my clear rose gold watch and the vendor was there and just exchanged it for me @ Macy's Stonecrest Mall. Love, Love, Love Kors they have all they best syles.Yeah Baby

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