175 Reviews For Michael Kors Headquarters & Corporate Office

michael kors watch

my husband bought me a watch worth almost $300,for an anniversary gift. however, I was not satisfied with it. we went in both hoping to exchange but I still couldn't find anything to my liking. we tried to refund with receipt however, we found out they don't do refunds. how bogus is that! the cashier failed to mention it was a no refund policy. if my husband had known, he wouldn't even had gotten it for me in the first place. we can go to Macy's to buy their watches and get a return. how crazy are these outlet stores? never liked michael kors and never will.

Counterfeit

I purchased what I thought was a handbag from the Michael Kors outlet. When I received it, it looked different and I contacted customer service twice about the issue. I got the same lame reply. With all the counterfeits flooding the market you would have thought at least one rep would have asked what the url was that I had ordered from. Which makes me believe is Michael Kors in with promoting knockoffs? I have gifted the bag to goodwill. I am very disappointed in the service.

Bad Quality

Bought a Hamilton purse less than a month ago and used it ONCE. Noticed the handle had a small tear/cut in it. Brought it back to MK Metrotown and was asked if I had my receipt - she. Disappears in back and comes back moments later to tell me it's not covered under warranty but here's a place that can fix it for a small fee. Pissed is an understatement.

I received a birthday gift from my daughter and it was on sale and when I tried to return it for the color only that stated that it's a final sale on were on my receipt does it stated that it this a final sale they should have stamp the receipt final sales. I have over 3000.00 dollars or more worth of Mike Kors handbags and wallets I will no longer given my business to the store at Tanger Outlet in Oxon Hill Maryland.

Amazing Customer Service?

Come stop by Michael Kors in Woodstock Georgia at our new outlet store. We have an amazing jet set team that would be happy to cater to you. I just started working there and the atmosphere and management team is wonderful.

I will buy Coach instead

MK is a joke, they use substandard materials and everything is made in China, I will buy Coach instead.

Worst MK ever

I will never ever buy a MK bag again. After having it for 11 months the strap broke. I called customer care in Canada and no one ever answers the phone, even when you leave a msg they never call u back. So now I'm stuck with a broken bag and no one to help me. The absolute worst store to shop from.

MK doesn't pay US corporate taxes

In the July 21, 2014 issues of Fortune magazine, in an article titled, "Positively Un-American", Michael Kors is listed as one of the U.S. companies that does not pay corporate taxes. The company makes use of corporate workers who were educated by the US system of public education, the company utilizes US tax sponsored utilities, fire protection, police protection, roads, highways, sewer systems flush their corporate waste, the list goes on and on of things we pay taxes for and the MK corp does not. Until MK re-incorporates itself in the US I will never buy another one of their (Chinese made) products.

mean

so I went to the outlet mall with my boyfriend & his family. we were looking and trying to figure which bag to get. these girls, the employers. would be giving dirty looks and then get Into a group and start talking and laughing and looking over at me, made me feel unwanted and judged. finally, we got the bag we wanted and the girls never had a smile on their faces, (they just seemed like they were better than us) I will never go into that store again, shouldn't make a customer feel that way.

WOW

I just called Michael Kors for additional links for my watch. Was not sure what number to call so I received a customer service rep who was super friendly. She gave me the correct number to call. I called and was helped quickly and efficiently by a very friendly lady. Quick, easy and painless!!

MK Hires Con-Artists

I will never trust a MK employee since their corporate office just hired my roommate as one of their handbag designers, by the way their handbags are manufactured in China! MK did not even do a background check on this woman who is a reported offencer in fraudulent activity, grand theft, stolen identity, etc. DO NOT TRUST MICHAEL KORS, or anyone employed by them - I am appauled, they hire criminals!!

return policy

Be very careful purchasing at M.Kors outlet for a gift for someone else. In short ... no refund regardless of circumstances.

Watch

I called both this office and my local Michael kors store and neither could tell me products safe to use to clean their white ceramic watch. Disappointed

Worst customer sevice , Ontario, CA

Don't go to MK ever!!!!!!!

Poor materials for excessive prices

I have purchased 3 bags and 2 wallets but they all say made on china... Cheap labor... Reason why the snap on the most expensive one is ripped on the leather and leather fading away like is old... Is sad that not even designers that we like can be trust anymore. I bought them @ Macy's and warranty is not even supporting the quality anymore.

I want to know if you could possibly make a leather strap watches like the "AX ARMANI RECTANGLE WATCH" but of course give it the Michael Kors touch?

worst horrible customer service

buy online a MK logo satchel handbag. They send the handbag without the MK hanging charm logo(Looks like a replica)...comes from China!!!Was stolen from the plastic bag or somebody dont do their job. The customer service by chat and cs headquater is horrible and they lie to me with th expected date for MK hanging charm logo .... I still waiting for more than one month. WORST CUSTOMER SERVICE

Worst store ever!

Want to buy High end items well don't get Michael kors. Worst customer service ever. Bought a watch from them told that I could resize if needed couldn't fix it. Instructed to go get it resized somewhere else!!!!!! How bizarre.

Horrible customer service

I ordered a Grayson logo Large Black Multicolor Satchel and Got a Brown bag in error. I immediately contacted Michael Kors Customer service and was asked to send pictures of the bag Which I did and they were of no help at all. Clearly looking at a Brown bag when my order#923 stated black! They were rude and Refused to help me return it for a refund. In addition to all this STRESS the purse came from CHINA!!! Why is China making Michael Kors purses! Is this an original or what?? Help me get a Refund or exchange the purse! A faithful customer

Worst Experience. Period

Honestly, it all started the day after Christmas when I sought to return a bag I got as a gift. After arguing with the manager, he finally let me return the bag...With a $50 restocking fee for a bag that was purchased at $300! I have NEVER experienced this with any quality manufacturers. Not only did I send two emails to the Kors customer service, I've received no help or reimbursement from them. I also contacted them on facebook to complain and was spammed and blocked immediately. I will NEVER purchase anything from this company again! Tell everyone to shop at any other designer store, this isnt one!

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