Michael Kors Corporate Office & Headquarters

I bought I pair a Michael Kors booties, 1 of the shoe came without a lace I tried calling several times and no response, I bought a bag and the MK tag came in less than 15 days I returned it back to Macy's. After I was given a 2 bags for my birthday and I'm planning to return them even though I love the brand but after the service and review I'm discourage and I will return them.

I had purchased a pair of Michael Kors sandals from Macy's. The strap on the sandal broke. I contacted Michael Kors Customer service and sent them a photo. They said unless it was purchased within 30 days AND I had a receipt AND they deemed it a manufactured defect, then they will reimburse me. They do not offer repair services. I will never buy their products again because a company that charges that amount for something that they only stand by for 30 days is crazy.

I purchased a grayson bag and my MK logo (emblem) was stolen. I am simply trying to contact the company in an effort to purchase a replacement part. I have called six different numbers and spoken to three different representitives to no avail. I have been a die hard customer of MK for years. I have over 20 MK bags, shoes, and jewlery. I am so out done with the company's piss poor service. I will not be purchasing any more MK products and I will be tweeting and facebooking this information for all to see. WoW!! I am truly mortified!!

Awful customer service...they do not care about their customers. The corporate office does NOT return calls when you have an issue. I will NEVER buy anything from Michael Kors ever again. We should all go on twitter & Facebook and spread the word about this awful company & stick it to them where it hurts their profits, because that is all they care about. Send the feedback to Michael Kors so the world will see what is going on...the WORST COMPANY EVER!

I often shop at MK store at different locations including Bloor st. Toronto, and it really bothers me when every time I look at a item, the sales associate mentions the price without me asking, it happens in all the locations. This never happens at other stores. I have walked away because of this matter. A store like MK this should not happen.

This review has to do with customer service within a Dillards store in St. Petersburg, FL where the acting manager couldn't bear the thought of dealing with "corporate" if she honored a discount advertised. Dillards and their management can keep all the Michael Kors handbags they want at their overpriced prices. I wouldn't buy a MK handbag now if they priced it at a dollar.

Straps are wearing off after very short time. Very bad quality materials are used in this bag. No help in exchange at the store.

All I can say is the customer service is horrible, they will send you around the world with phone numbers and no one ever calls back. You spend a lot a money on their products and they tell you to kiss were the sun don't shine. Thats how I see. I will never spend good money on a MK bag again. Don't get caught up in the name. The rich just gets keep getting richer at our expense and apparently counld'nt less.

I purchased a coat from Michael Kors in Yorkdale Mall, Toronto. The lining torn within 2 weeks (shredded). I brought the coat back to the store and asked that I get a non-defective coat, or that my lining get replaced. I talked to the store manager, she said she had to talk to her manager. After waiting days for a return call, I called the store again, and was told someone would call me back. When I got the return call, I was told that there was nothing they could do to help me. I wonder why I had to pay so much for a coat that wasn't on sale, and that looked good for only 2 weeks. I can not recommend Michael Kors to anyone. VERY DISAPPOINTING!!!

I'm looking at all of these horrible customer service reviews and I am shocked! The customer service at the M.K. store at Fashion Valley Mall in San Diego, CA. is outstanding. For example, my aviator sunglasses broke. I brought them in to show the manager. On the spot, she gave me a replacement pair for free! And, you know, every time I go into that store, the sale staff are so friendly, cheerful and amiable - it's one of my happy places in the mall without a doubt.

I know several people you work at this store. Management does not convene messages to team members. Also do not live up to promises--such as hours, days of week to work. Too much pressure for sales--you DO NOT PAY commission. Too many associates, super competitive, does not endorse team play. Rewards to only top producer also does not reward for team effort. you have individual and store goals -- but can't meet them if not everyone participates. Personnally was in store buying a gift for someone else. Was being helped by one associate and another associated piped in--first thought that came to my mind is "shark, shark." To tell you the truth, this is NOT the type of service I want to get. SCHEDULING--you employ several students--they have given scheduler there times of availability. Apparently that doesn't seem to make a different--one salesperson had to cut class because was scheduled. bottom line: make your scheduler do his job and work around people's schedules. The work environment to say the least is not good, you get high turnover. I know if I like a salesperson I seek them out--don't know what your thinking/philosphy is, but it sure doesn't seem to be working well at this store. yes you have a well known brand, but good customer service and an enthusiastic sales chore promotes your business even more.

The Lenox store in Atlanta is horrible and the people are incredibly rude. I tried to get assistance from Corporate and she started out responsive but then flat out stopped responding completely. Went from saying she'd fix everything to disappearing. I filed a BBB complaint as well but the company apparently doesn't respond to them. Amazing that they care not at all about their customers.

I purchased a pair of booties in the Towson, MD store for my daughter. NOW.. realizing it was a sale I asked several times if she could bring them back and was assured "yes, she will get a store credit". She went into the store to try and get a size up which they did not have and then asked for the store credit and was told she had to pick an item right then and there of equal or lesser value.. are you serious???? what a joke!

Recently my daughter and l were in Galleria mall in Buffalo NY we popped in to look at what was new at MK. Saw an Turquoise dress and pair of Jeans to try on. Upon putting pants on they tore. It was her size and they ripped like paper. She tried on the dress and it was all wrinkled as if it had been taken out of the box and just hung up. Really cheap looking. I was looking at bags and had to walk over Hand Bags on the floor that they were putting out on display. Same $1,000 bags we buy! Manager recounted a conversation she just had on the phone with a customer for all to hear, Finally talked down to my daughter and suggested she was not aware of her size of pant. My daughter is 25 and has owned over 50 pair of jeans, I will never shop at MK again.

Bought a handbag at Macy westland Mich snakskin handbag, the button ripped right out of the material in less then a month and I spent 238.00 to buy this chinese junk. My question is what are you going to do about it for me? I have pictures to forward gibe me an e mail address that I can use for the pics.

Michael Kors is one of the worst companies I've encountered. Non-existent customer service. And appallingly rude and very pushy salespeople.

Michael Kors is one of the worst companies I've encountered. Non-existent customer service. And appallingly rude salespeople. I will not spend another dime on MK.

I love your clothes & handbags I own to many to count.Then I bought myself a tortoise acetate & stainless steel watch first Michael Kors watch ever owned,couldn't wait to wear it.Few hours after wearing it my wrist started to itch look at my wrist & noticed I was having some sort of reaction to the watch.I can no longer wear it.It turns out the acetate caused my skin to burn :(.

Their quality of their jackets is poor, their customer services never call you back, I was tempted to buy another jacket from MK but just realizing how their poor quality their stuff are made, made me realized that is a waste of money and time consuming hearing from the other end.

I am soooo disappointed in their customer service! By far the worst I've dealt with in awhile. No one gets back to you about inquires, you get the run around when speaking to people over the phone. Bad quality in their merchandise. All around terrible experience with this name brand.