Merry Maids Corporate Office | Headquarters Contact Phone Number & Address

no thank

5/17/12

as a maid and a person that has maid service.i have a few things to say while at home i missed dialed the phone and got work they were very nice intel they find out that its an employee.Then its just a knew tone very nasty,also commented by a customer.as beening a worker and a oerson who has service you talk to every one the same way but not here.if you call in shame one you if you call in on friday you are called and asked to take Monday off.your maids work very hard and are so scared of any and every thing they do miss a spot,a few crumbs.with the way things a now maybe you should think about them,they also have familys ,and other things to worry about and the front office staff has runny months on things that are no of there bisness A VERY UNHAPPY CUSTOMER

Un known

3/21/12

An employee at the merry maids office in robinson, a girl named nicole shaw i know frim school, she cleans my boyfriends parents house. I just found out from a close friend that works with her, before toyou get hired you have to take a drug test. I was told she brought her nephews urine in a condom to pass her test, shes a known drug addict, she uses marijuna,perkacet,viccodan,extyce, and opana. They are very strong pain medications. The friend who told me this would not make any of this up either. I want to know why when we contacted the owner at the robinson office, she did nothing about it to find out. We are suppose to trust these girls in our homes n we are told they have no criminal record, And that they are drug tested. Ive seen nicole at my in laws recently, so i know for a fact they never looked into it. These people arw paying good money to have there houses cleaned and my inlaws have to make sure every time the girls come, that they are home and have to hide there prescriptions and watch to make sure nicole isnt stealing there belongings. Im left with no options but to contact the better busines buro to look into it. And when they do we are canceling our service, n will make sure to let everyone know the type of business they are running

Donna

3/15/12

My daughter attempted to surprise me and hire Merry Maids to clean my home. I was just about to leave and noticed the young girl scrubbing my 6 month old stainless steel oven with something. She did not use any oven cleaner or chemicals. She just scrubbed. I didnt notice the scratches throughout the entire oven including the door until 2 days later because I did not use the oven. I called the office and no one came out for more than a week and that was after demanding for someone to come out. I was told to come out the following week and objected. To date it has been 3 weeks and no conclusion has been arrived to what is to be done with my oven. I am very unhappy with the service I have received and want the corporate office to know how their franchises are being run. I will never use Merry Maids again and will not refer any of my friends who are constantly looking for cleaning services.

Kennebrew T

11/11/11

I am very very displeased. What maid service do you know that you would have to remop and clean after them? They gave me a price on the contract they tried to charged me more. Isn't that false advertisement?
The person who cleaned my bathroom did a loosely job and missed some spots that looks like she didn't even bother to clean. What the heck did I pay them for? I can't even get a refund or another cleaning free. I would never call you again or refer to anyone. Very Upset!

Bertha Stewart

6/30/11

I contacted the local merry maids office here in Lawton and met with Lynette. Lynette came over to my house to look at what I wanted cleaned and to give me an estimate. I stated over four times to her that I was interested in a new home cleaning. We have just finished building and I wanted the windows washed, baseboards cleaned, the dust off the walls (which meant they needed to be swept down), floors mopped, clean the ceiling fans. Ms. Lynette said ok and just kept writing. I told her I wanted a customized cleaning and I know that is one of the things your company advertise. The team came out. Too my surprise the walls were not cleaned, the ceiling fans were not dusted, the wood floor not mopped and none of the interiors doors were dusted, neighter were any windows done. I called Ms Lynette and told her I was highly displeased with their service, they did not do half the things I asked. She told me she would be bye in a couple of days, well she LIED. I called again and she said she came by the next day and noone was home again she LIED--I was home all that day with plenty of contractors in and out of the house, all day long for the next three days we were there as I stated she LIED. I tried to call her several times 4 times on her cell, 1 time to the office, left a message and 1 more time to the office speaking to another lady that worked in her office. Finally I left a message on the answering maching at the office stating that I was going to call Merry maids Headquarters and turn her in. At that point Ms. Lynette decided to call me back and ask me what could she do to make it right. I told her NOTHING. I told her I ask for a customize cleaning and all I got was a big cleaning bill. She told me oh we don't do windows, we can't clean a 14 foot ceiling fan. I said what the ----- you came out here and looked at the house and now you're saying "Oh we cant do ceiling fans that over 8 feet, we don't clean hardwood floors because we may mess them up and we don't do windows. I WASTED MY MONEY ON A HALF ASS CLEANED JOB.

I am so displeased with your service and the 230.00 dollars I spent until I will never ever recommend your business to anyone here in Lawton or the surrounding towns.

Bertha Stewart
lawton, Oklahoma

Patricia Joyner	4/25/11
If you live in the surrounding area Merry Maids will not serves your area. My question is do they believed that it is a dangerous area or it it too many minorities in that area.

James DeLaurentis

3/2/11

To whom it may concern:
Several days ago I started looking for a new cleaning company and decided to go on line and ask for a quote this was on Sunday the 27th of February. To my surprise on Monday I was contacted by the local Williamsville NY branch and attempted to schedule an appointment. After a brief conversation I was told that they started appointments at 11 I said that wouldn't work since I work. After 3 attempts I was able to get the woman to agree to 930am on Wednesday the 2nd. So far not a great experience but not so bad. Well 930am came and went. At 10:05 I left my home and headed to work. Here is where the apathy of your franchise comes out. After getting in my car and cooling off for about 20 minutes I called the office (10:21 according to my phone) a gentleman answered the phone and I promise sounded like he was just out of bed. I told him who I was and what happened he told me he knew nothing about it. He then yells across the room "Hey do you know something about an appointment?" The woman’s answer was "no". He then comes back and says let me check (this appoint was made less than 36 hours earlier by this woman and she cannot remember?). He fumbles around for a few minutes and say "oh yeah here it is" and reads off my address. So now we have apathy, denial and it gets worse. I asked what happened and his exact first response was I didn't do this! What? He then said oh wasn't the appointment for 11am? I said no what time does your book say his response "oh yeah 930". Then he says well we were coming at 11. Really, they had no clue 5 minute ago and if they left their office 5 minutes earlier they would have still been late. Pure apathy, is this person actually a franchise owner?
I then asked is this how you run your business? Still there is no apology or attempt to fix the situation. His response "well sir accidents happen". Does any of this sound like an accident?
I told the gentlemen that I was no longer interested and hung up.
Now I would just like to mention a few things. How much is a lot of money to your company or does apathy run straight to the top? I know that that is sarcastic however last year I paid my current cleaning service $5,780 dollars for weekly house cleaning, I wonder what the average account size is in the office I contacted? I certainly am not entitled to information but working in the franchise industry myself I couldn't help but wonder what the lost franchise fees are on just this one acct?
Then tonight I decided to Google that office and my thoughts and decision to run were confirmed by countless others with horrible service from your Williamsville NY Location. Words are used like apathy, dishonest, disorganized, and sloppy and may more.
I know this probably sounds like sour grapes but I truly hope that someone can take the time to teach this team how to be successful.
As I am sure you are aware winning is an attitude and theirs clearly stinks!

Respectfully,
James C. DeLaurentis

Eugenia White

1/1/11

I have had bi monthly service with Merry Maids in Las Cruces, NM for SEVERAL years. However, as of the 1st of Jan 2011 I have cancelled that service. I have given them many chances to improve their services, but each time they leave, I find streaks on the stainless steel appliances, and worse!!! on the hardware floors. they had not cleaned behimd the doors, cleaned under the beds, and vacuumed only in the middle of the rooms. (to mention only a few lapses) Now they have raised their rates. If they cleaned professionally, I would not mind the raise, but I am tired of having to remop the floors to remove the streaks. I have called the office, but no one has every come out to check the work .

Her

7/9/10

Interview, was disrupted when the staff member shorted at one of the prospect employees, asking,
"have you ever been here before, you look failure.
"
When upon entering the office, a Gentleman, I supposed, Owner, was standing with the front staff, wearing shorts, not a professional business out fit.

The end interview is, a one one, the staff member was unprofessional, when she stared me in the eyes hard, using that as an intimating tool, job harassment, bulling tactic.

Very unprofessional. Anyone with an education in business management, law, HR education, and EEOC, laws, say, this act is unprofessional and unwanted.

Shows the business side of the company, called the termites that eat away at the business.

Said, Owner of business, if, wearing shorts, came into the office from outside, shouting, "I back!"

Good thing I have worked for Quality Company's.

Pick your employer.

I don't pick them, Mary Maids, in the North West.