467 Reviews For Menards Headquarters & Corporate Office

item no in stock on first day of sale

July 4th sale offered Repel bug spray buy one get one. Not in stock the first day or the following 2 days. No raincheck would be issued. Not the first time this has happened with advertised items. Lousy store policy about rainchecks.

calendars

hope your sending out small calendars again this yr. they are so helpfull.if not hope u sell them Ty so much

Handicapped Shopper

My husband is handicapped after a stroke. We tried to shop at the Rhinelander store, but was told the entire store had one motorized chair, but was being used at the time. Shame on you for neglecting the handicapped. Our rating is a big zero

pour service

I didnt get eny had 2 employes stand and watch me and my girlfrend load about 60 board by ower selfs. thay swore at us and were very rude.

lawn devil mower

Just purchased this lawn mower few days ago. It has a transparent grass catcher. When mowing lawn, dust flies out the back and through the catcher and into face and eyes. Neither manufacturer (Amerisun) nor Menards can help me. model 8605 ser# 141505733. cannot return it.

Lack of responiblity

FYI to All - I was just told by Menard's Insurance Company that any injury or damage on Menard's Property, Menards is not responsible.

Your phone number

What company would not show their phone number on their web site?

A new Menards coming to our town

I'm hoping to hear from you soon. Is Menards going to be building a store in Warren, MI? I think your store's are great. I have lived in the Marquette area for years and the building of Lowes across the street hasn't hurt your store at all. could you give me an idea when you think you might be breaking ground. Thank you

contractor

Poor attitude from manager BILL at Chillicothe Ohio store.Poor customer relations.Just do what you tell people you are going to do. Customers are not near as dumb as you think.Lowes will appreciate my future business........

Mr

Menards stores are only as good as their employees are trained. Most are not trained the value of customer service. It is amazing to experience low quality services and low quality employees. Best of luck to Menards. There will only be Home Depot, Lowes and Ace Hardware in Home improvement centers. With high unemployment, improve selection of better quality employees must improve the stores. But it's the blind leading the blind. I am not surprise by the low ratings. John, best of luck with your business! If you don't improve your customer service in your stores, you will be acquired by your peers at a devaluated price.

this is not a review of me but a complaint as an employee are u aware of the coverups at the kewanee store. It involves a one Carlos Ortiz. He showed up to work on Saturday the 28 drunk. I noticed this decided to see what happened. After i left it was observed he was sent home by the Assistant GM only to have him come back in 6 hours to cover his position. Policy number 141 states in Illinois if show up under the influence u are to be terminated. This individual has gotten away with alot of things since showing up at this store including poor attendance and abuse of his position. u need to deal with this problem there is alot of things that go on in this store and this is a major one

Done wrong by your store

Bought a stove from the Menards in Superior Wisconsin. Less than 2 years have passed and the oven went out. Called the store and got the run around. Today I paid 168.00 to have the stove fixed. I spend about 10000 dollars a year at Menards. That ended this afternoon.

Poor service

I intended to purchase a storm door at the 43rd street store in Milwaukee. Not one person would wait on me. Too busy stocking shelves while two associates in the department were chatting behind the counter - mind you, they looked right at me, never acknowledged me, and continued visiting. The only person who stopped and asked how I was doing was a Direct TV rep. Went to Home Depot - excellent customer service and spent $402.82.

Supper Bad Service

I tried to return some siding I had bought, because it had severely warped. I had four pieces of siding, fourteen pieces of J-Channel and ten pieces of undersill trim. I was siding my whole house. I needed these few pieces to finish my job. I did not have my receipt. The Manager treated me as if I had stole it. All I wanted to do was exchange it. I feel if I had not been Black, I would have gotten better service. I am 61 years old and I can tell what that laughing behind my back means. I got so mad I did not know what to do. Therefore, I just threw what I had spent my hard-earned money on the ground. I have been shopping mainly at Menards for over twenty years. I do not know if I will ever go back.

Shitty Manager Attitude

Was overcharged at the Mt. Pleasant Michigan Store. Went back two days later was treated like crap by the "Junior" Manager. i THINK Menards in Mt. Pleasant needs to take the time and effort to TRAIN their so called managers the finer points of customer service, and give them a copy of Michigan's law on overcharging procedures. I know Home Depot was happy with the way I was treated at MAYNARDS aka Menards because they sold me the laminated flooring that I was going to buy at Menards and got my 1500.00 Signed never a "Maynards" customer again,

Very Dissatisfied

Lack of accountability and service for the inconvenience of their customers. We have done a lot of business at Menards and have in the past purchased several materials for a fence and went back to purchase for the next section. We were told that the materials would take approximately a week to come in and it has now been 5 weeks. Menards refuses to adjust our bill for the inconvenience that this has been to us due to the fact that "they can not be responsible for their vendors short comings". Sorry, but my contract is not with the vendor, and nor am I concerned for the reason that the items are not in the store, but yet the "fact" that they are not in the store ready for pick up. We should be accommodated for the inconvenience and lack of timely service that we have received. We will be taking our business elsewhere.

Military discount

It's a shame Menards dont take Military ID. They say they take all other competitors like Home Depot, Lowes and Sears discounts.. Guess what Menards, these stores take Military ID and will give us VETS up to 20% off. Your lieing when you say you will take competitors prices..!!! It's a shame you will not support us SOLDIERS !!!!!! Shame on you !!! I'll take my business where I'm appreicated.. And too think I almost spent 150.00 tonight in one of your stores. When I asked if you took Military ID, the young man said no. I asked to speak to a Mgr and she wouldnt hear anything to do with it..I layed everything there and walked out... I went to Lowes and got the samething WITH my discount. :-)

Never order online!!!!

Tried to online order from them. Not only did they mess up the order, they tried to charge me an additional $300 on my card. I could NEVER get a person on the phone, their "Customer Service" will "only deal with issues through email" and now I see why!!! Absolutely unconscionable that they make unauthorized and fraudulent charges and then you can't talk to a human being to get a straight answer?? I have shopped at the stores for decades with no issues but they run a piss-poor online side of business!! Absolutely no excuse for this at all! Even with a mere AAS in Business Management I could do 100 times better at handling things then they do as a million dollar Corporation! Get your act together or you will lose another customer!

customer service

I have been trying to find out if there is a Menard's store close to me, I need to return a product I bought there. It has to be your store... I just called your corporate phone number and after two rings I got that disgusting sound associated with sending a fax. I have been frustrated at every turn. I am not impressed with your store website!!

men liars (aka) menards

I asked for pool sand for the filter & was told several times what they sold me was the sand they use for pools to put in the filter. It was wrong. It ended up costing me $ 200.00. & several days getting 250 lbs of sand out of my pool & filter. The manager said he would refund my $ so I told him I would be back to do that after a Dr appt on that same day. A few hrs later when I returned, he had a change of heart & told me the conversation was over when I said I didn't want to take it to small claims court. I figured a refund & maybe an "I'm sorry " with a gift card would have been a nice guesture. After all they did assure me the sand was the correct sand for pool filters. I'm so dissapointed with the store that I wont be back & I will tell all my friends & anyone that will listen about the new name of menards is Men liars! Lowes will be getting my money from now on. Even a police officer said it wasn't right & that I had a right to Pickett the place.

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