Melting Pot Corporate Office | Headquarters Contact Phone Number & Address

Lynn Schneider

5/12/12

Because my 84 year old mother, who is 5'1" and barely 125 pounds wanted salad or cheese fondue (but ESPECIALLY requested chocolate fondue) for Mother's Day, we were told that we would have to eat at the bar.

Is there ANYONE out there who would sit their frail 84 year old mother on a bar stool for ANY meal, let alone Mother's Day?

How utterly disrespectful, offensive and insulting...

Shame on you, Melting Pot. You have proven to me that it's not about your food or your customers.
It's all about money...

Ever seen the scene in Sweet Home Alabama where Reece Witherspoon decks Candace Bergen for being rude to her mother? Well, that's pretty much how I feel about the Melting Pot right now.... Nobody treats my mama like that... Nobody!

5/14/12

I would just like to say that I think Jennifer, who wrote about the Chicago MP, must be confused because all the meat is kept in a walk-in freezer at night and in a refrigerated area during the day. If it werent then the restaurant would have been shut down by the health department. The health department also regulates the veggie wash she referred to and there would be no reason for it to contain MSG. Although the idea that it would is pretty funny. Also there has never been a server by the name of Jennifer at that location.

5/21/12

My parents were in town and we decided to get a sitter for the kids and go to the san antonio location. I made a reservation online for that night and even called to make sure they had received it. When we got there we had to wait about 5-7 minutes because they said the table wasnt ready. The place was not overly crowded and there were plenty of tables. The worst part of the experience was that it was two couples paying seperately, so 4 people at a table with ONE burner. That means we each still paid $100 per couple and got the same amount of food for one couple (besides the meat and the salad). Not to mention....we all had to agree on the same things whether we liked it or not because there was only one burner. And while our server was very nice, he was very adoment about us all having to choose the same thing instead of offering us to move to a table with 2 burners. I thought it was very strange having to pay the same amount of money but having to split the amount of food for 2 people between 4 people. I gave it 3 stars because the food was good, but I am extremely disappointed that they didnt sit us at a table with 2 burners. Also, none of us had ever been before, so we just believed what the server told us. If I ever go back....and thats a big if...i will not tolerate 4 people with 1 burner.

Dennis B

5/16/12

Matt from the melting pot in galleria location in buffalo was awesome. Reading all these negative stories really made me wonder what was really going on back tthere and to be honest I may never go to melting pot again I go there consistently monthly and these testimonials are scary but probly true. I can say this info enjoy going to melting pot here in buffalo because if nothing else the service never disappoints. We got Matt on his first day and a few more times after that and because of his service we will always be comming back.

corinne ivak

2/29/12

I think it is important for you to know what happened at your somerville, NJ location. My husband made a reservation for the two of us on Sunday 2/27/2012 at 9:30pm. We got there early around 8:50pm and our first impression was that the restaraunt was hummid, very uncomfortable. The seats were wet, the air was dense and smelled. It was late so we decided to stay and stick it out. After we were seated we ordered the couples option "Fondue Fusion". Several minutes later I received my calafornia salad and relized the walnuts were missing, I asked the waitress if the saled should indeed have walnuts, she said yes and said she would go get them. She came back with croutons and said that they ran out of walnuts, I I let her know that I would rather not eat it without (never asked to even have it taken off the bill.) Well here is where the real problem started when she walked into the kitchen. WOW!!! The conversations that go on between your associates and manager are sickening. I was cursed at, disrepected and taked about. These conversations happened because I chose not to eat my salad that was missing what it was supposed to have. Hmmm...do they spit in your food if they don't like you, I don't doubt it. They said that it was "bull shit" that I didnt eat my salad!!!! The manager fought with the server about taking it off the bill. When they (including your manager) were finally done talking about me in the kitchen and the server came out, I told her I heard the conversations and wanted the bill for what I ate, wanted to leave right away and wanted to speak to the manager. Do you know what your manager and server said "Im sorry that you had to hear that" REALLY? How about apologizing for saying it! I asked the manager for his supervisors contact info and he gave me his own buisness card, I guess he didnt want him to know how he runs his location. This was by far the worst experience I have ever had; this location will be losing business at the very least and your manager should be fired!

2/13/12

To Whom It May Concern:

I am very upset and disappointed about our visit to the Melting Pot in the Bedford, MA location last Saturday evening, February 11th . I had made a reservation several weeks in advance for six adults and had requested a booth.

When the restaurant called to confirm Saturday afternoon I again reiterated our desire for a booth to which the reservationist replied "all we have are booths so you are all set”.

Once we had all arrived (on time) the hostess said it would be a few minutes to get our table ready. The hostess then brought us into the very well-lit "function room" which was so bright it was like daylight! We were three couples out to share an early Valentine’s Day dinner together in a fairly romantic setting; we did not want to sit in a well-lit room with several other groups. We did not sit down at the table and went back to the hostess station where I stated we had specifically requested a booth to which she replied that there were none available. She had us wait a few uncomfortable moments and decided she could seat us at a booth in the bar area. Not ideal, but we were fine with it. When the waiter arrived, I mentioned my concern with just having the two burners at the table with 3 couples with different tastes to which he replied, “you will be fine”. I contacted the Boston location where I had gone in the past and they said they have portable burners, obviously, the Bedford MA location does not!

I then told thw waiter that we were interested in the “Valentine’s Weekend 5 Course Menu” which was available for $45 per person for 4 or more adults, instead of $60. He was not aware of the special price and said he would check with his manager. He said he was told by his manager that the special price was only available on February 14th. We had access to the website via our phone and confirmed that the website clearly indicates that the special was available (FRIDAY, FEBRUARY 10 - TUESDAY, FEBRUARY 14 - We’re celebrating the most romantic of all occasions with a decadent five-course fondue experience. $60 per person - Parties of 4 or More Adults - $45 per person) We asked for the manager and that’s when her arrived at the table. He indicated that the special price was only available on Valentine’s Day and that the website was not clear and something to the effect of “it was not proof-read by the owner”, etc, etc.! He went on to say that the best he could do would be to take $30 off for one couple, which he did.

The website CLEARLY INDICATED the following:

Celebrate Valentine’s Day
FRIDAY, FEBRUARY 10 - TUESDAY, FEBRUARY 14
We’re celebrating the most romantic of all occasions with a decadent five-course fondue experience.
Valentine’s Weekend 5 Course Menu
Required menu on Tuesday, February 14th**
Optional menu on Friday, February 10 thru Monday, February 13
$60 per person*
Parties of 4 or More Adults - $45 per person*
Vegetarian - $50 per person*
Children’s Entrée (under 13) - $10 per child*

Our server was pleasant however, the drinks came slowly and we were sitting in the bar! Also, we had asked for salt and pepper and that came about 10 minutes after the meal arrived. We actually saw the manager and had to ask him if he could get it for us.

We definitely did not get what we paid for and our bill was close to $600. We paid $55 per person with the $30 discount however we only got two first course fondues because we only had two burners. Also, I do not eat fish and because we only had two pots, the meat and fish were both cooked in both pots. After what we had already been though, I was reluctant to ask my friends if they could all use one pot while I used the other one. Not to mention there was no way we could all reach both pots unless we kept changing seats and that’s a little difficult in a round booth. For the dessert course, we did get three pots however; we had to use one burner for two pots so the chocolate in those pots wasn’t even hot, lukewarm at best.

Unfortunately, in my opinion, The Melting Pot in Bedford MA just cannot accommodate parties of more than 4 successfully. It would have been nice to know when I made the reservation what our seating options were for 6 people. Had we been advised we would have to sit it the function room in order for each couple to have their own burner, which is really what you pay for, we would have gone elsewhere! $200 per couple is an awful lot of money to pay for a less than stellar meal at any restaurant.

Jennifer

2/6/12

I was a waitress at the Melting Pot in Chicago, IL and I wouldn't recommend this restaurant to my worst enemy. Not only is the price of any meal absolutely ridiculous, but you should see what happens behind those kitchen doors.

I complained to my boss that the potatoes for my veggie bowls were all rotten and offered to slice up more - I was reprimanded. My boss told me they were perfectly fine, and rinsed them in what I assume to be an MSG based chemical. Sure enough, the potatoes looked good as new. I told him that was disgusting and I would be pissed if I paid $100 to eat rotten potatoes. He watched me like a hawk from then on.

Worse yet, the meats (beef, chicken, shrimp, lobster) all sit out for hours - they prepare everything at noon, and leave all of it (not refrigerated) sitting out for the entire night. Then - they don't discard what's left over at the end, they just package it up and put it back in the fridge to serve the next day. I was appalled.

Needless to say - I quit after 2 weeks and never looked back.

T. Oyler

1/29/12

I would just like to make someone aware of our displeasure of our reservation this past Saturday, Jan. 28th. Though the host at the front desk was quite apologetic and helpful, the waiting of almost an hour for our table of 10, more than put a huge kink in our evening as my daughters friends had to be home before curfew not leaving any time for the remainder of her party. We originally were planning on dinner and changed our minds to just desert a half an hour of sitting in the lobby pas our reservation time. I understand large parties are hard to seat and situations arise, but that is the exact point for making a reservation I thought.

We have come to the SLC Melting Pot the last 5 years for my daughters birthday with friends but this really left a bad taste in our mouth to return next year or for my youngest daughters birthday as well next month.

I am guessing this mail will go into the ozone and I don't expect to receive a response, I just was hoping someone would be made aware of the situation and maybe prevent it from ruining someone else's night out in the future.

1/7/12

Having worked as a server for years I can say my experience at melting pot Sacramento was awful. My card was charged twice for $200 and management refused it was error on there part. They did nothing to resolve the issue and mind you this was on new years when $200 was greatly needed. Horrible management and establishment. For a $200 dinner, there are way better and more worthy places of dining at.

Disgusted

11/11/11

Gift Cards ? I tried to buy one for my daughter in New Jersey. Called the Somerville, NJ restaurant, and was told by the manager that I would have to come in person to buy the gift card. Yeah, well, I live in Phoenix. So he says I have to buy the gift card on line. Filling in the various forms, then finally I get to the one dealing with shipping. Cheapest shipping is $8.90. For a small plastic card ? Gotta be kidding me. Have you people never heard of the US Postal Service ??? A gift card can be mailed for the price of a stamp. This is nothing more than a blatant ripoff. I have spent my money at the Melting Pot a few times in Arizona, but never again. Consumers need to start saying no to these huge conglomerates that spend all their time thinking of new ways to milk every dime possible out of our wallets.

John Lewis	10/27/11
Jessica 10/15: You had some money. You spent it on food and ambiance that you could not afford. If you are too cheap to pay for good service, find a drive-thru or a cafeteria. There is nothing wrong with living on a tight budget. However, having no money does not excuse having no class. Former server, John Lewis

Carolyn, Knoxville, TN

10/15/11

First of all, I have been a customer of The Melting Pot for years and have always had excellent service till now. A group of 5 of my friends were with me to celebrate my birthday. When seated at the table every thing seemed to stop. It took 20 mins to place our order. Another 20 for the cheese to come out. we ate this course without drinks. They were ordered just not delivered. All courses came very slowly. Before we ordered our chocolate a couple of friends came by to wish me a Happy Birthday. at this point it was 830pm we were seated at 530pm. While I know this is an experience not to be rushed, this was a bit much. Since we couldn't get a drink one of our friends went to the bar where he was ask if he knew those girls and how could he get them to leave? Now, we had just gotten our chocolate. He had a table for 14 he needed to seat and needed our table. This was uncalled for. We are professionals not rowdy prom going 17 year olds. We were ask if we could move to another table in the middle of our meal (dessert). We accomodated the resturant but our chocolate had gotten cold because the burners were not on. They offered to take half off our bill but added on the gratuity which was not earned. As much as I love the resturant I will not return. My money spends just as well elsewhere. And I bet I won't be ask to move in the middle of dessert. Shame on you Melting Pot and the managers Shannon, Jenna and Marke. I too am a manager and one of my staff would have lost their job for such behavior.

Shauntay

10/11/11

Went to the Pasadena location on 10-8-2011,for my husbands birthday I have never in my life felt duped, we had a large party and spent almost $1000 for each couple to share an entree. One person in our party was by themselves and recieved the same entree as the couples did which is totaly crazy. Why in the world would you spent 50 per person to share a meal.The portions a really small and not worth the money. I love the concept of the meltingpot and the food was fine, but not for waht they are charging. We will never go back there again. Was pleased with the Manager she was very nice. Again the waiter was horrible if i could remember his name I would put on here, but he is at the pasadena location.

stan

9/30/11

Don't remember which melting pot it was but Once we were actually seated the experience and food were great!! Too bad my opinion was brought down when I realized the staff there are a bunch of incompetent morons. we had placed a birthday reservation 1 month in advance for 8:00 pm. We got there and being unorganized and slow, they had already assigned groups of people to the tables we needed. an hour and a half PAST the reservation, we finally got seated. we also received no sort of apology and they gave the person whose birthday it was a gift at a COST. Other than that, it was a pretty fun time.

andrew

9/10/11

To Jessica from Georgia:
Shame on you for going to a restaurant, especially one as expensive as The Melting Pot, and tipping four dollars. You imply that you were discriminated against because of your race, but you were confronted because you technically did not pay for your dining experience. I hate to see that people like you unknowingly live up to the stereotypes that you are complaining about. Do all service people a favor and dine at home please or buy a calculator.

steve t	6/30/11
Melting Pot in Savannah, GA is awesome. I go fairly frequently. Consistantly good food and service!

Audrannrae Freejohn

4/9/11

I have had dinner at the Lynhurst area Melting Pot a few times. It was one of my favorite restaraunts. I want to mention I live an hour away. I have four friends that I went to college with and we collectively try to get together at least once every three months, which is difficult to do because we live in different areas, we have families, and demanding jobs that don't make it easy for us to find a date and time that is conducive for all of us. For 17 years we have all remained friends. I suggested we not only get together but we do so at the Lyndhurst Melting Pot, which is located inside Legacy Village. Our reservation was for 5 ,however, one of us had a family issue and wasn't going to be there on time, so I called and told them it would be more like 5:30. We all made it by this time some earlier. We enjoyed our meal and I know the four who has never been to the Melting Pot before would have returned.

This all changed once the bill was paid and tips were left for our waiter. We were approach by another waiter who claimed to be nothing more than the senior waiter. He asked to clear our glasses and told us to leave. He tried to say it is their policy that reservations for five have a three hour limit. May I remind you that we didn't get our bill until 8:30. We then talked to their manager Leilani who tried to suggest the same. I looked our reservation up and no where did it state we have a 3 hour limit. As a group we would have had no problem with the manager asking us to take our party tongue bar so they could prepare for the next group, but to be told we had to leave is unprofessional and unacceptable. We dropped about $300 and then were treated the way we were. I along with my four friends will never go back to the Melting Pot. I could add that I also felt because we were black women it made it easier for that so called senior waiter to approach us like he did and that was with no RESPECT.

Elizabeth Clay

4/5/11

I have attended many of your establishments and have good times and bad. My concern is with the way in which some of your owners conduct themselves around their employees. I know personally of three owners that have left their wives or fiancees for young hostesses as soon as they started to make six figures or more. Guests see the managers and owners flirting and touching the staff and it is dispicabale! This concerns me because I am aware of the corporations friends and family motto and it seems to be bull! Your franchisees are interested in one thing it seems, well two... making money and living large...not friends or family. I read some of the previous comments and they very wishy washy...could it be because the servers make the experience while the owners are chasing tail and counting cash? Get with it people! Maybe your owners and operating partners should spend more time on the floor checking to see how their guests are doing. You truly don't care if someone has a good time you, you care if they come back and spend more money! If they have a bad experience you throw a few coupons their way from your multi million dollar corporation and go back to counting cash and dreaming up ways to more money in your pockets. I am not sure who the CEO is, but woldn't be surprised to see him with horns and a pitchfork...oh wait..a giant fondue fork. SICK!

Charlie

3/20/11

The Melting Pot continues to deliver excellent food with even better service. We've been coming to the Portland location for years and it just keeps getting better and better. From the new items & themes added to the menu throughout the year, to the outstanding customer service at the table, The Melting Pot continues to impress.

Most recently on Friday March 18, 2011, our server Paul L. was absolutely outstanding! His customer service & professionalism were the best we've encountered in a very long time. He was very accommodating to my husband's fish allergy by bringing extra chicken for his dinner without a request. Moreover, when he observed our young 16 year old friend's penchant for the oreo covered marshmallows for dessert, he went out of the way to bring her several more on the side - which she adored!

Moving on, General Manager Sean C. really impressed us with his class, warmth and attention to detail when he checked in with our table during the evening & even knew our last name. He was very polite and surpassed all expectations when he arrived at our table later in the evening with extra strawberries for dessert when we didn't even ask for them. What a wonderful experience.

Thank you so much for having such high quality staff and continuing to provide an exceptional dining experience. We look forward to returning for our next special occasion!

Chris G.

3/3/11

To Whom it may concern:

First, I would like to make the point that after nearly 2 decades of dining-out, this will be the first time that I feel absolutely compelled to write a letter of severe dissatisfaction to a company.

This evening (February 19, 2011), my girlfriend and I decided we had an appetite for some fondue, and having dined at The Melting Pot on multiple occasions, we decided it would be a perfect place for a night out together. We called in around 8pm to find out about reservations and potential wait times; we were informed that there were no open reservations until 10pm, however, if we chose to walk-in, we could be immediately seated in the bar or patio areas.

When we arrived, we were informed by the General Manager that there was a wait of approximately 10-15 minutes for the bar area, or we could be immediately seated on the patio – please bear in mind that it is approximately 45 degrees out, and raining. Based on how famished we were, we decided that the patio would be our best option (despite the aforementioned weather conditions).

My first point of contention: We waited for not less than 40 minutes to be seated. In the time that we stood and waited, I took note of a family that was seated in the bar area; it took nearly 15 minutes for their server to greet them, and then an additional 10 minutes to return with their drink orders (2 waters and 2 coffees).

My second point of contention: Once seated (40 minutes after being told there was no wait time for the patio), we waited for over 15 minutes until the General Manager appeared, and while offering apologies for the waiter's slow response, asked if we wanted anything to drink. Not wanting to miss this precious opportunity to get our full order in, we decided on the 4-course meal for two. Before leaving, she said our waiter would be out within a couple minutes to get everything set up for us. 20 minutes later, they arrived.

My girlfriend and I are no strangers to the hospitality industry – we both pay our rent with tips. With that said, we were curious to hear our server's opinion of the evening. After agreeing to be candid in their answer, they informed us that the horrendous service was due to poor management. Upon further questioning, they relinquished the fact that the General Manager had significantly under-staffed the restaurant in order to boost the sales-to-labor ratio. Once our server left, I felt compelled to get a second and third opinion from the other servers passing by....

My third point of contention: What kind of company employs a manager (much less a general manager!) who is described by her employees with such adjectives ranging from “greedy” to outright “horrible?”

My fourth point of contention: When all was said and done, my and girlfriend and I spent just under 3 hours at The Melting Pot. I will concede that that amount of time is nowhere near unreasonable under reasonable conditions – bear in mind, we were still seated on the patio where the temperature was nearing sub-45 degrees. Not once were we offered a seat inside; even when the dining room and bar area had plenty of booths and tables to spare.

Retrospectively, the wait time was bad, but does not even compare to the overwhelming feeling of injustice and helplessness felt when I considered what action to take. If my dissatisfaction was going to be reflected in my tip, our server was being punished for something entirely out of their control – which I am certain had happened already this evening. However, if I tip generously (as per usual), I would feel as if I were being “taken” by the restaurant. I am sure you can imagine, neither choice felt good. Again, having worked for tips, I tipped a reasonable percentage of our bill.

My girlfriend and I have walked out of The Melting Pot having paid 30% gratuity on bills well exceeding $200, and we were thankful for the wonderful experience. Tonight, our bill was just under $80, and we feel gouged.

I am sorry that your wait-staff is treated so poorly by your management, and I am sorry that we no longer feel inclined to dine at your restaurants.

Chris G.

Theresa Bell

2/21/11

Here is an e mail I sent both Mr.Holder and Ms. Wells of the Virginia Beach,VA. I can not express how dissatisfied...I have not received any response form either of them. Is this any way to run a business?

Mr.Holder and Ms.Wells,
Just a note to let you know how disappointing our evening was last night, February 13th. Around January 26th I made reservations for my husband and I to celebrate Valentine’s Day at your establishment. We have never been to The Melting Pot and were looking forward to “The Big Night Out”. When I made the reservations I spoke to a gentleman. He did not mention that there was a Prix Fixe menu for this holiday or I wouldn’t have made reservations. We arrived 10 minutes early for our 6:15 reservation. Initially the hostess could not find our reservation. She did finally find it, on Tuesday the 15th. She said no problem, she could still seat us however you had a Prix Fixe menu for Valentine’s Day. We came specifically for The Big Night Out. We had been looking forward to this evening for 3 weeks and I had told all my friends about our plans. We ended up at another Virginia Beach restaurant.

Regards,

Theresa Bell
City of Virginia Beach
Department of Human Services, Personnel
Pembroke 3, Suite 312

Becjky - Washington DC 19th ST NW

1/7/11

I drove in record time from West Virginia to Washington DC (19th Street NW) to get to the Melting Pot before it closed, we had an appointment in DC the next day. I was excited about taking my two co-workers to eat there. I have eaten at Melting Pots for years and without a doubt this was the worst dining experience ever had and an EMBARRASSMENT to me for taking my two co-workers. HORRIBLE service, rotten lobster on my plate- slimy and strong smelling, very very very small portions (ie....desert for three; 1 tiny piece of cheesecake, 2 marshmallows a small bowl of strawberries, 3 slices of bananas and 2 tiny tiny pieces of brownie....it was terrible! The service was just so bad, we sat in between courses for 25-35 minutes, he kept telling us the had to wait for the pot (which was steaming) to get hot. My family (10 of us) goes to the Melting Pot every year on vacation in Myrtle Beach and has a blast, we go to Pittsburgh PA and Columbus OH very frequently, I've gone a few times to the one in Detroit (great service like Myrtle Beach) and even Indianapolis. Honestly, I never found the food portion to be so different as in Washington DC and the complete ignorance of the staff and their ignoring us....we couldn't get refills. My $48.00 meal had one gross tiny lobster tail,and all the meat was about 3/4 inch by 3/4 inch. 2 pieces of beef, chicken, salmon, 2 small very small shrimps and one gross ravioli - less than a cup of meat. It was terrible! Even the drink I ordered had a rotten lime in it...black on the outside. we got out of there at about 11, and they refused to call a taxi for us (we asked just as a courtesy since we were in a new town)...It is not handicap compatible and that is discouraging as one of the ladies recently had knee replacements. The music got louder as everyone else left and the staff was playing around - just around the corner. It seemed that our first waiter was replaced by a second waitress and then they must have fought and then we had NO waiter for about a half an hour. This was a complete fiasco from the minute we sat down till we finally left.....the worst part is I am supposed to go Pittsburgh TH night for my niece's birthday - 4 of them 6 of us...and I am bitter! I do not want to go...and why have I signed up for the Melting Pot card when there are no benefits? The people in DC didn't lnow what I was talking about....Ahhh so disappointing, I use to love the MElting Pot...right now I get sick thinking of that old slimy lobster...Oh and veggies...for three women we got a small bowl of about 5 sliced potatoes 3 broccoli's and 5-6 mushrooms, when I asked for another bowl of veggies our waiter was appalled and it took about 15 minutes- we were done eating when they came. What a shame! Also - the place had about 4 other tables - so being busy can not be an excuse- I've been to a busy Melting Pot- that place was practically empty.

Bill

12/26/10

After receiving a gift card (not coupons) from a friend, my husband and I made reservations for a Saturday night at the Richmond VA location. We both had never been but were anxious to go and enjoy an evening to ourselves. The dining experience was okay,(our waitress was very busy and we did not see her again once our dinner was served; we passed on the dessert b/c of the time) but what really surprised us both is when we presented the gift card with our check and were told we could not use it on a weekend! Gift cards could only be used Mon-Thur! I can understand if this was a coupon but a 25.00 gift card should be redeemable when you choose and not when the restaurant chooses! Why would the restaurant limit the days that the gift card could be used when that money has been pre-paid to the company?

Jeff	12/16/10
The person who posted above is borderline illiterate. If you managed a restaurant for 20 years it must have been some german concept that burned books! LOL

12/14/10

Made reseravation on 12-13-10 for 5pm on 12-14-10 for my daughters sweet sixteen birthday dinner called them at four to confirm on 12-14-10 get there they said a big party came in and i have to wait they wanted to seat us at the bar they new i was with teenagers and they kept on insisting we sit at the bar i do not promote drinking even around my kids i am so pissed off im here now still waiting angry as hell they had my number they could have called me back i managed a resturant for twenty years and never pissed off a customer like melting pot did with me today my # 321-274-8440 this place is unorganized they could have called im f pissed we got sat at 5:40 that is bullshit with a 5:00 reservation and the hostess were not accomodating at all i did not get too upset but they couldnt answere my questions sandr a munroe not a happy customer

Tina

11/13/10

I felt the need to write and let you know of my experience at The Melting Pot. It was my Birthday yesterday, my Husband, my two sons and their girlfriends and my Mom were looking forward to our dinner at your establishment. We traveled 30 miles and were so looking forward to dinner. We had SEVEN people in our party, the employees must know that we are going to drop $500. - $600. on dinner and drinks. We were seated at a table that much too small for our group. IT WAS APPARENT, we couldn't even open our menus all at the same time. After looking around I could see that this table seated 3-4 people comfortably. The woman who seated us had no problem with us being all smashed together, and then the server brings are drinks and there is hardly room for them. This made me cry and want to leave, we had traveled all that way and spending a lot of money...I would have been more comfortable and felt more welcome at AppleBee's. My son finally got up and asked to speak with someone about another table. The woman begrudgingly gave us a table more suitable. We did enjoy the food, but the overall experience was NOT GOOD! It ruined a perfect day that my family had planned for me.

Tina	11/13/10
I neglected to mention the location. It is on Thousand Oaks Blvd. in Thousand Oaks, Clifornia. I will be send a formal letter of complaint, bu thought it would be good to have a public post as well.

Jake	11/11/10
I think that The Melting Pot is one of the most fun and memorable experiences you can share with friends and family. It gets an A+ in my book!

Ted

11/11/10

This is a response to Jessica in the posting for 10/15/10. I'm a server and I was thinking about your post. It looks like you received some sort of employee discount due to your sister working for this restaurant. And it also looks as though you left your server a terrible tip. I tried to follow your logic regarding the discrimination... Do you believe that being the only african americans in the restaurant gives you a free pass to behave like trash? This manager pointed out the fact that his employee treated a fellow coworker in a very rude and disrespectful manner. That, by definition, is not discrimination. It's obviously a wake up call to your sister that her behavior is not acceptable. Hopefully she wont crap on coworkers at her next job and people might actually like her enough to care if she quits or not (even her boss). As a server, if your sister worked at my restaurant and crapped on me with that terrible tip; I would be applauding the fact that she quit the next day when i found out. Kudos to her boss for standing up for her co-worker.

Blake

11/11/10

Im a fine dining server myself and i go to the Melting pot one time a year. My girlfriends birthday. Its her favorite and when i go money is not a object but this last experience was terrible. We had reservations for Thursday at 6pm. It started out strong I had a good rapport with my server we traded service industry stories and then after my server dropped off entrees i never saw him again. I sat there staring at empty plates for over 15 mins then another server comes and clears me and the manager brings me a dessert menu. Then another 15 mins go by and then a completely different server takes my order. After another 15 mins I finally go over to the host stand and ask for my check and as i walk back to my table a new server is trying to drop off desserts so i grab the manager and tell him i just want the check. Then low and behold my server comes to drop off my check with the dessert still on the check. The manager then comes over and takes off the dessert. What upsets me the most is there ignorance or inability to recongnize something is wrong or apologize or even ask us for that matter. HOW ABOUT YOU JUST RUINED MY GIRLFRIENDS BIRTHDAY by putting us on the backburner. While leaving with my GF almost in tears i grab the manager and let him know how unprofessional this operation was. He responded by saying " We just got busy". Hello, We live in Orlando, FL of course your gonna get busy, but be able to admit fault and attempt to recover. Im not the perfect server but you know when a table is feeling unhappy or food is taking to long, obviously i expected to much. Its gonna take alot to get me to go back.

Amanda

11/8/10

I am writing in concern with my visit to melting pot of grand rapids mi. I visited the restaurant with a group of 6 and we had reservations on Monday November 8, our server was Jared. Four of the people in our party including myself where seated as we waited for the other two. I asked to order two cheese fondues as we waited for the rest of our party and our server did not put the order in. When the rest of our party did arrive he asked if we wanted to put in a order even though I had already asked for two appetizers ten minutes earlier. We then had to ask for cocktails when he was taking our salad and entree order, which he did not write down and when he repeated them back to us there were incorrect and we had to repeat our order again. When our cheese fondue came out I asked for tortilla chips with it and Jared told us they were out and had been very busy so they were out of many things. Our salads came out very soggy and warm as if they had been sitting for a while and my husbands salad had different lettuce than everyone else like they had ran out and substituted it. After receiving our entrees we sat for 30 minutes with no one coming to our table to check on us or refill our drinks. After returning to our table to check on us after more than 30 minutes he presented us our bill and I had to ask to order dessert. He was gone again for over 15 minutes and then brought our bill all on one check and we asked him to split it, he responded by saying that he could not split it because he did not remember what we all ordered. I told him if I could have a pen I would split it up for him. My husband and I come to melting pot at least four times a year and consider this to be a special night out for us because it is one of our favorite restaurants and it is a little bit more expensive. We brought four new friends that had not been to melting pot before and it was a huge disappointment for all of us and will not be returning again because of this horrible experience.

Sincerely
Amanda

Buffalo Grove IL Melting Pot is worst than garbage

10/24/10

Melting Pot Buffalo Grove, IL is the place to go for a bad day to begin. The host told me i wasnt dreesed correctly for dining there, i didnt realize a polo dress shirt and dress pants were not of dress code. Then he said he wait for a side table to open up, of couse he sat up next to the door going to the kitchen and i should mention we went ther without making a reservation on a sunday night, it was almost empty in the entire place. The waitress was really nice because she told my mother all the items they serve is in the one giant menu, including the chocolate fondue. FAIL, she grabbed the menu to attepmt to prove us wrong and then the couple from the table across from us stopped her and told her that she forgot its on a seperate menu. Wow... If you can go to Chicago Meltinh Pot the people that work ther are super nice and even gave my party some extra plates of free fruits and goods bc it was our first time there.

Jessica

10/15/10

I had the WORST experience I've ever had in a restaurant last night at The Melting Pot in Kennesaw GA. I was embarassed and humiliated by a manager by the name of John. My sister worked for your company as of yesterday and quit today due to the way we were treated. My sister wanted to take me there to show me how good it was and she loved the elegance of the restaurant. After paying for our meal and leaving the tip, we left and while getting into the car, John (the general manager I believe) came outside and asked which one was the employee...my sister stated she was and John went on to say that his server had to tip out 2.00 of the 4.00 tip we we left so he wanted her to know that she "only" tipped one dollar and some change. He said this while standing by the main entrance and we were at the car so I felt that was embarassing and rude. My sister explained she didn't have anymore cash and he went on to explain that she should have tipped off of the balance before the discount was applied. he then went on to say if she couldn't afford it she shouldn't of come. I felt humiliated and not to mention very very angry. I have worked in retail and corporate America for several years so I kno the most important part of a business is its customers. I can assure you I will NEVER return to the Melting Pot and I will definitely not be suggesting for anyone else to go there either. I feel we were discriminated against as we were the only African Americans in the restaurant at the time and I would love to consult with an attorney concerning this issue. From my understanding, its not against the law to not tip so technically we didn't have to
leave anything but the server was great so of course we did not knowing that she got the tip less 2.00. If possible, I would like to be contacted by someone from Corporate Headquarters as well. Thank you

.

Jessica