Meineke Corporate Office | Headquarters 128 South Tryon Street Suite 900 Charlotte, NC 28202 (704)377-8855 Reviews For Meineke Corporate Office V. Ward 5/8/12 I have taken my truck there and they didn't put the tire back on tightly it was about to fall off, and then i had seen them test drive a customers car very recklessly out of the parking lot almost hit another truck backing out of a parking space drive down the road and fly back into the parking lot back into the service bay. If the customer was there they would have been appalled i was, they have no care, this was on W. Washinton Street in Indianapolis, In. I would never recommend or take any vehicle i have there ever again. monique 5/18/12 this has to be the worst shop ever...i dont even see how there in business something is really wrong here..BAD EXPEREINCE James Zimmerly 4/24/12 Meineke is the worst car care facility in the USA. No customer care, no concern for the well being of a customer. Bottom Line Pay More Money, and you will get poor poor quality. You are a disgrace to the indusrty and corporate should be investigated. I've reported you to the BBB. Disgusted Customer Rommel V 4/28/12 Chesterfield Missouri Location I had a catalytic converter replaced at this location back in April of 2011. Around March 2012,it started to rattle and make all kinds of noises..My friend who works at a dodge dealership looked at it and confirmed it was the converter that was making all the noises.. I called the shop and told them i was bringing the Van in and told them that its the converter they replaced less than a year ago..I went to the shop and proceeded to tell the manager named DJ Mitchell what was going on with the van.I can tell from the get go that DJ wasnt too thrilled to handle a possible warranty repair.He started saying that there has to be something else wrong with my van because he sold 30 plus converters the previous year and none has came back defective.he said the engine must be running rich and dumping fuel on the converter,.from the way he talked, i was convinced he was trying to find excuses not to replace the part i believe is defective...i sat down for a second then came back up to the front desk just to talk to him a little bit more about the van....i could tell he wasnt in the mood to hear what i had to say.when i told him that my friend at the dealership looked at the van and didnt find anything mechanically wrong with the van(except the cnverter) He just snapped and said" I dont care what your mechanic friend told you!" "Do u want to pay for this repair out of pocket?or do u want us to fix it for free??"I suggest if u want it to be free ,to sit down and be quiet! I was shocked and could not believe the way this guy is talking down on me!.I said "jesus christ man, you dont have to be rude about this" He yelled back and told me not to cuss in front of customers.I said Jesus Christ is not a profanity and he threatened to kick me out of the store along with my van.HE told me to sit down and shut up..I was so upset i wanted to stab this jerkoff in the neck with a pen i had in my pocket,but since im not a violent person,i turned around and sat back down and bit my lip.I have never been so humiliated. Ive worked in retail,and was sure that if i treated a customer like this,i would have been fired on the spot...after they cant find anything wrong with van,they ended up replacing the converter..I highly recommend going somewhere else and avoid this meineke location..the manager is an arrogant douchebag..AVOID THIS LOCATION!!! well at least till the owner gets rid of this prick Eugene 4/30/12 I was at the meineke shop in pensacola florida on4/30/2012 and heard the manager down talk the mechanic. HE ALSO TOLD THE MECHANIC TO ROTATE THE TIRES AND PUT SLICK TIRES IN A DANGEROUS POSITION, HE THEN WENT ON TO TALK EXTREMELY DIRTY TO THE MECHANIC. THE MANAGER has the foulest language I HAD EVER HEARD IN A PLACE OF BUSINESS. I will never go back to them again . I would rather pay more for my services. Ms. A. Singh - 4/17/12 I am a very dissatified customer. In Georgia in order for your car to be inspected you have to pass the emissions test. Since I was at the Tag Office to pay my taxes on the car and Meineke was in the facinity of the Tag Office, I took my car to Meineke in Woodstock, Ga. due to the fact that my check engine light was on. Since, Meineke advertised they do free diagnostic, I had the diagnostic done and was told that I need to have a Catalic Converter installed and this should be sufficient for the repair. This cost me $300.00 and the so called repair was done???????? (which I question this) After the so called repair, I then drove off with the car and not more than 10 minutes the check engine light was on again. I subsequently returned to the Meineke shop. I was told by the Manager that it might be a problem with carbon build up from using gasoline with ethinol (and he stated that he has had customers with this problem) so he suggested that they blow out the system. Once again, this procedure was done and I again, was charged for the blow out service. I then left the shop with my car, and not more than a half hour, the check engine light was on again. I again, returned to the Meineke shop and the Manager had the technician do a diagnostic check on the car again. The technician and the Manager said that I need to have my sensors changed to insure the repair would be complete and I would not have any other trouble with the car. He suggested that I go and get (four) sensors and a PVC valve and return them to him and the repair would be done. (Now this is going on for three days). I went to Advanced Auto parts, which was suggested by Manager, and purchased four sensors which cost me approximately $177.00 and the PVC valve about 2.50. Took them back to the Meineke shop, (this is saturday evening about 5:30 p.m. and the shop was about to close. I suggested to the Manager, that they do the repair on Monday, since the Tag office would be closed during the weekend. The manager ageed, and stated he would call me Monday when it was time to repair the car. Monday came, and no call from the Manager, so therefore I went to the establishment about 1:30 p.m. He stated he was about to call me, and said the technician was ready to repair the car. Looking at all the part purchased he stated that I needed a release valve (or something to that effect) and suggested I go to the Auto store and purchase what was needed. The people never heard of what he wanted and they called the manager to see what he wanted. They told him they never heard of this particular item. I left the Auto store and returned to Meineke. The Manager then called the Ford dealership and told them what I needed. He told me it was a dealership item, and that it would cost me $262.00. At this point, I almost went postal. I told the Manager to give me my parts I purchased and I left (mad as hell) (This was day four). I them took my car to my regular mechanic, and to my suprise,,,,,,, I did not need the converter, sensors or the release valve. As the mechanic looked at my car, I standing their watching his every move (not trusting anyone at this time) he showed me where the hose and the sensors were connected (also to both of our suprise) the hose had been broken and had been taped with black elecric tape. (Positive the Meineke shop broke it, the tape was not dirty of greasy so therefore it was put on recently. (If it had been put on months ago it would have been dirty and greasy) this was not the case. The mechanic also told me that all four of my sensors were working, and that he put the computer on the car, and showed me what the reading were and what they entailed. The sensors had a leak due to the broken hose that was done by Meineke. Of course with a defective hose the sensor readings were wrong. My mechanic showed me what had to be done and explained everything to me. (First, I did not need four (4) sensors, or an release valve from the dealership). Within an hour my car was repaired, checked on the computer and I was told to drive the car until I had at least 60 miles on it (this was on Monday April 16, 2012). Then I returned to my mechanic on today, my car was diagnostic again. My mechanic did a diagnostic test and assured me that the emissions woud be fine and it would pass the emissions. On today April 18, 2012 I took the car for the emissions test and passed with flying colors. (I did not have to get new sensors or a release valve from the dealership....... so therefore I have to come to the conclusion, that I got RIPPED OFF......BIG TIME....) This cost me approximately $672.00. ($517.00 at Meineke and $155.00 at my mechanices repair shop). I also called the Meineke Corporate Office today, and left a message for a lady by the name of Ms. Nagel in the complaint department and await her call. Im VERY DISSATISFIED WITH MEINEKE. Victor Shibla 4/2/12 I took my car (1999 Ford) to the Meineke in Longwood, FL. for a power steering failure. My car was worked on and used parts were installed. I still had the same problem so I was back and forth almost every day for about 2 weeks. The mechanic said that whatever he repaired was not the problem. He quessed as to what was wrong with the car. That quessed cost me over $200.00. I spent another $330.00 for a used power steering rack. It cost me over $200.00 for a problem that did not exist. I expected a refund. but that did not happen. Another thing that the mechanic did was to keep my car for 5 days. He said that it was going to be done on a Friday, but I did not get the car back until Tuesday. He was working on everyone's car except mine. That was when I lost my temper. Suraiya Shaik Ali 3/22/12 I have had bad luck in mechanics since moving to MD. Finally yesterday, I decided to take my sister's 1998 Volvo to the Meineke on Annapolis Rd in MD. The owner is a Korean lady who was very nice. I trusted her automatically, and instead of just having them do the brakes, I told her to check everything out. Firstly, I left my car for her to take her time looking over everything. She promised she would call me before the shop closes, and she didn't. That was okay since I had no where to go today. When I did not receive a phone call from her by 11 am I called and was told she had called me so many times and left so many messages on my voicemail. Bah Humbug; I have a great phone that is never not working unless I am overseas. So here comes the diagnosis: a tune up that would cost me more that my BMW tune up, a radiator replacement that would cost me more than my BMW radiator job, and finally front and back discs and pads for over $600 which I thought was about right considering I had priced the parts, and I had done my research in today's labor costs. I told her to do the brake job, and that I would buy the radiator myself and have her install it. Here it is almost 3, and she calls me to tell me that the pads she was going to use was too cheap and flimsy so she would have to use dealer pads which would cost me another $150 extra. At that point, I asked her if she was using factory parts or aftermarket parts for the rest to which she replied that it would cost a lot more if I wanted factory parts! I told her I was under the assumption that factory parts were being used since she never asked me whether I wanted factory or after market parts. At least that is my experience with the more trusting mechanics I have dealt with in the past. She gets to yelling and screaming that led to my yelling and screaming, and I finally hung up the phone. Bottom line is that she quoted me a price, and I agreed. Whether or not she used aftermarket or factory parts is irrelevant, the bottom line is that after I had agreed, she called me to tell me I have to pay an additional $150. In addition to this we have been having this back and forth fighting match over the phone with no resolution. This woman is not only crazy but she does not need to own a retail establishment. I am an Asian from Singapore and I am not racist against other Asians, but this Korean woman seems to think she can do whatever she wants to, and talk however she wants to with whomever she wants to. This is an unprofessional woman who should not be representing a national equity brand. If Meineke is such a great auto shop I sure did not experience this here at the New Carolton, MD location. "Each Meineke Car Care Center location guarantees your satisfaction. Quality workmanship, a friendly professional staff and quality parts are the reasons why our customers rely on Meineke to protect their cars year after year." Well, I am not satisfied with this one, and the parts that were being used were definitely not "quality parts", and the owner/sole front desk staff is most definitely not a friendly professional staff. Three strikes and I will not be taking my car to another Meineke, and I will spread the word to all those I know on facebook, twitter and linkedin. Thanks for reading this, Dr. Suraiya Shaik Ali. Janice 2/21/12 With sincere appreciation I would like to express the exemplary customer service and automotive care I received from George, who is employed at the Meineke Car Care Center located in Gaithersburg, MD. On Thursday, February 16, 2012, for the first time ever, I arrived at that location in order to have my brakes adjusted. Normally, I take my vehicle to the dealer for all maintenance and repair issues. However, with my car’s increasing age I have decided to establish a network of honest, knowledgeable, efficient, effective and reasonably priced automotive care centers. After perusing online reviews of local companies offering brake services I decided to visit Meineke Car Care Center. Since my original new car purchase of my 2002 Toyota Camry I have never arranged for automotive technicians outside of the Toyota service centers’ network to perform maintenance and/or repair work on my vehicle. Since my vehicle is older and the warranty period has expired, in certain circumstances, I find it may be more cost efficient to arrange for other automotive technicians to perform services without sacrificing automotive care quality. In this regard, George did not disappoint. I was most impressed with his knowledge, technical and automotive expertise, willingness to demonstrate the brake adjustment process to a “hesitant” new customer and ability to answer all of my questions with clear and concise responses without any hint of frustration or misrepresentation. George was exceptionally professional and courteous. Without any difficulty he adjusted my brakes and briefly watched over me as I walked through the process to replace my brake light bulb. As a result of his expertise and effective repair work, my car’s braking system is much smoother and fully functional. In all, George’s high level of professionalism, outstanding customer service and excellent rapport were supported by his humble and honest demeanor. Throughout his actions during my service call George embodied all of the worthwhile characteristics that make an automotive care business truly great and profitable. Without any doubt, in the future, I plan to return to the Meineke Car Care Center located in Gaithersburg, MD for my automotive care issues. I have the utmost faith and confidence in George’s competence, automotive skills, commitment to excellence and dedication to customer service. In closing, I hope your organization takes the time to recognize and reward this outstanding employee. I am very appreciative of his work and you should also be grateful for the positive impression and goodwill George creates with the public on behalf of your corporation. Janice 2/21/12 With sincere appreciation I would like to express the exemplary customer service I received from Andrey Sokolov, General Manager, who is employed at the Meineke Car Care Center located in Gaithersburg, MD. On Thursday, February 16, 2012, for the first time ever, I arrived at that location in order to have my brakes adjusted. Normally, I take my vehicle to my Toyota dealer for all maintenance and repair issues. However, with my car’s increasing age I have decided to establish a network of honest, knowledgeable, efficient, effective and reasonably priced automotive care centers. After perusing online reviews of local companies offering brake services I decided to visit Meineke Car Care Center. At the onset Andrey was friendly and highly professional. He quoted reasonable prices and timelines for the brake adjustment service and the replacement of the dogbone mount and engine filter. Andrey also confidently watched and waited as I stood before him and contacted my dealer for price comparisons. Of course, Meineke was more cost efficient. After we discussed the work to be performed I felt very comfortable starting with the brake adjustment service. I was quite impressed by his professionalism and good rapport. He did not mislead me in any way. As a result of my interaction with Andrey I have a very positive impression of Meineke Car Care Center. In closing, I hope your organization values the public goodwill established by outstanding corporate representatives such as Andrey. Based upon my confidence in his competence, whenever necessary, I plan to return to the Meineke Car Care Center located in Gaithersburg, MD for automotive services. Customer/business checkservice 2/18/12 TO:May this concern in your headquaters corpoation, l feel realy desapointed for the customer service of your autoshop in CARPENTER AVE..MODESTO CA, l walk into your store for oil service and the clerk in charge with name MIKE tell me that he has not time to assitance me to that particular hour and he suggest to returned later around 4pm which he guarantee me the atention of the service for it and also l asked to the clerk if the price they show displaying is the right price for the oil change he told me that right, after l wait for it l returned to 4pm he was polite and respectfull with me as a customer extremelly RUDE, when l asked for how long will take for the service he didnt give professional answer againt he was extremelly UNPROFESSIONAL / DISRESPECT/ AND RUDE /l asked to my self how is posible of a business service is working professionality woth this kind of atention to the customer..there a old slogan in adwetising THE CUSTOMER IS ALWAY RIGHT / ATENTION / COURTESY / QUALITY AND RESPECT IS THE KEY OF GREATES BUSINESS/ SO THE EMPLOYEES REFUSED YOUR SERVICE TO THE CUSTOMER WHO BRING MONEY TO YOUR BUSINESS, WHICH IS BAD BECAUSE I WILL NEVER EVER GOING BACK TO YOUR STORE FOR IT , IN THIS PARTICULAR TIME PARTICULAR CARE AND ATENTION TO CUSTOMER IS THE KEY OF ALL .. THANK YOU FOR YOUR ATENTION OF THIS MATTER / THIS MESSAGE IS TO THE CEO OF MEINEKE CORPORATION E. Wilson 2/15/12 I took my car to Meineke located at 4330 JONESBORO ROAD FOREST PARK, GA 30297. Tel: (404) 363-1538 to have a SIMPLE oil change. I had a coupon which entitled me to an oil change and free tire rotation. When I told the manager what I was there for he said, "I don't know why the keep printing those coupons. I'll check and see if you need a rotation. (SURPRISE!!!!) You don't need a rotation because your good tires are on the front, already." I bought ALL four at the same time!! I didn't say anything because I was in a hurry to move back to SC that day. When a worker, a guilty looking old man, approached me in the office he said, "Your dipstick was broken and it fell apart in my hand when I was trying to change the oil. You need to get another one from a junk yard." That lying old man broke my dipstick and when I mentioned it to the manager he said, "Yeah, he told me about that." WTH???!!! Of course I called customer service who PROMPTLY told me that the location is a franchise and it's up to them to do whatever they want about the situation; they can refuse responsibility. I was also told there is NOTHING I can do about it. OF COURSE these dishonest %@&%*+ds lied and said it was broken when I brought it to them!! If anyone knows who I can complain to, PLEASE let me know. In the meantime, STAY AWAY FROM THIS PLACE!! J.Martin 2/13/12 I took my car into a local Meineke in Tucson, AZ for a transmission flush and they started touching my motor without authorization and did an oil change not knowing if I even wanted them to do an oil change or even look at my motor. I took in my car for transmission and came out with a broken motor. I talked to the owner because my car only made it to the next parking lot and he said my car was like that when I brought it in. They refunded the oil change, but I still left with my car being brought home in a tow truck. I cant get ahold of anyone in corporate and the owners are not taking responsibility. They fixed what I came in for and broke my motor! David 2/12/12 Well I took my car in to get the transmission flushed needless to say its leaking like hell. I took it back they told me it burped out of the dipstick well now i have to carry it back again bc its still leaking so dont take anything here. Donald Shaffer 2/10/12 Meineke Car Care Center #949 120 N Dupont Hwy New Castle,Delaware I own a 2004 Ford F-250 4x4 pickup, and usually do most minor to moderate repairs myself, but because I was pressed for time, I took my truck to Meineke for repairs. The first visit on 11/28/2011,involved replacing both front rotors, brake pads, and 4x4 hub service, for a total of $602.21 Everything worked fine for about 2 months, after which the truck would pull hard to the left when the brakes were applied. I returned to Meineke on 1/22/2012,and they diagnosed that I needed new front brake calipers and hoses. It was a Sunday, so the manager went out to get all needed parts, some of which came from Pep Boys. When he returned, he had all parts except for the front left side brake hose. All parts were replaced,with the exception of the left side brake hose, for an additional $492.00. I left Meineke, and my brakes were fully functional again, with no more pulling. The next day, I inspected the mechanics work, and discovered that the clips that secure the brake hose assembly to the support bracket on the frame of the truck,were all missing. The hose and metal tubing were just floating back and forth in the bracket mounting hole. I went back to Meineke the next day, and they said that the clips were thrown away, and assured me that the brake line isn't going anywhere. They also added that they do all Ford trucks this way,which I thought was scary in itself. Unfortunately, the aftermarket brake hoses don't come with support clips, but if you buy the OEM Ford ones, they come as one complete assembly with the hose already secured to the mounting bracket. Two days later, the left front side hose started to leak brake fluid at the flare fitting connection. At this point,I no longer wanted Meineke to work on my truck, so I bought two new right and left side brake hose assemblies from Ford,at a cost of $137.33. I installed the new lines myself,and this finally gave me some piece of mind. Meineke's lack of concern for my safety, is not acceptable. All front brake hoses and metal lines are now secure,as they were before Meineke butchered them up. I went back to Meineke, and talked to the manager,asking for him to reimburse me for the hoses that I had to replace. He said he would talk to his regional manager about possibly refunding the cost of one hose. I never received an answer,until I called Meineke Corporate Headquarters. They investigated and told me that no reimbursement is being paid,and because I replaced the hoses myself,all warranties would be void. Thus far,it has cost me a total of $1231.52 for front brake repairs. I will actively be spreading the word about Meineke's price gouging for parts,and inferior workmanship. Tad 2/8/12 Took my truck to meineke for an oil change. They left my cheap filter they put on loose, (heco in mexico), and the oil slowly leaked out over 3 months till it ran dry and almost blew my engine on the freeway. Water overheatead and blew a hose costing over $100. in parts, antifreeze, thermostat, hose that blew, new oil filter, and 4 quarts oil. Went to the store to see if they would make good on there mess up, Manager was real rude, and unprofessional. No sorry, no nothing. He Said 3 months, no way. Got reciepts got pics, got witness. They about to be sued. Anita 2/4/12 I took my truck into one of your franchise shops because it was making a strange noise. The owner of this shop took me back, spun the wheel, and told me that my rear axle was bent, and emplied that replacing the axle would fix the noise. $667. and some change later, I drove my truck off and it was still making the same noise as before I took it in to your shop. I went back and the guy told me that they would have to install new rear end gears and would cost more. I took it to another shop. They checked the axle and two people told me the old axle was NOT bent. The other compay fixed my truck and put the old axle back into the rear end and it's driving fine. You should REALLY check out the people that buy into your name, just to screw people. It is giving your company a VERY BAD name. I will Never take another vehicle into one of your shops and will definitely pass the word. After reading other comments,,,, it appears that you don't give a crap either. Just take advantage of the public and keep on going. It WILL come back to bite you in the butt. hernan franco 1/31/12 not a good mechanical place i spen over 750 $ to get struts put on my car and a couple other thimgs and to be honest they took my wheel lock and it took me about a week to get it means i had to drive my car with two different size tires in the fron and back of the car because they did not pay attencion when they put the tires back on my car they also broke one of my turn signal lights and i have to pay 80$ extra to get a new one its benn almos 3 weeks sinze and my car still not done yet and i just call to find out wass up and they have me in hold for 20 minutes please go some where else meineke in freedom drive sucks Jefferson Butler 1/26/12 On 24-Jan-2012 I Called the Corporate Headquarters and Reported what had happened to a Customer Service Member of the Staff there!! I will tell Everyone now that the rep that I talked to said did I have Prof and receipts of the work done? I told him yes and Faxed it to #610-337-6136 and since then Bruce nor anyone from this F*^#$% up Corporate Headquarters has even Called me!!!So this is Telling Me that when they see a Woman they will take full advantage of a Woman if this F*&$%# Corporate Headquarters has any GUTS The C.E.O. Will face Me in Person come for me I will take it I fight with the Veterans Administration If you think you can handle it let's do this You are a pansy and I will say it to your face!!! Try Me !!! Colorado State will love to get a hold of You and your Pansy Butts Jefferson Butler and Doris Stevenson 1/24/12 Back in November 4 2011 My Fiancee Doris Stevenson Took my 2001 Isuzu Rodeo co 951srz d v plates! She had the engine oil changed and had the transmission fluid checked and it was not good so the transmission so the Manager Tyler recommend that the transmission to be flushed so I went there and talk to the Manager and I did say to go ahead and do it so I gave a deposit of 140.00 Dollars and said to call when the parts was in so that the transmission could be Flushed! On 11/11/2011 Doris took back the car to have it worked on told job was 173.66 with my military discount!! On 19-Jan-2012 Doris told me that the transmission was acting funny so I told her to take it back to the shop on 20-Jan-2012. So Doris took it back to the shop and Tyler told the guy to check it out and Doris and her Grand daughter heard the guy saying that he was doing donuts in the back lot and started laughing about it and said that it was the rear end that was going bad!!!! The back axle and did not say anything to Tyler about the transmission slipping in low gear!!! So Doris told me to see what was going on with the car!! So I drove it on Saturday 21-Jan-2012 and just starting off I saw it slipping in Low gear I knew right away that it was the Transmission that was the problem, well after having a transmission flushed just 2 1/2 months before that it was not the gears cause it usually takes a while several thousand miles for a transmission to totally to go bad!! I had many transmissions in my life time and it taken many thousand miles to go bad! I am a taxi driver and owner and this transmission that i am on now haves 125,000 miles on it!! So I took Doris out for a drive around the block and and showed her that it is and must be low on transmission Fluid so on 22-Jan-2012 Tyler told me that he needs the Vin # to the car so he can see it this rear end up in Denver could fit my car! So on 23-Jan-2012 I took my car to a Transmission shop here in Colorado Springs and I had him check it out and see what was causing the slipping of the transmission when he pulled it on the lift it was 4 quarts low on transmission fluid and he replaced the fluids and now it is running with out any problems!! Rear end is fine and no slipping from the transmission so i called and gave Tyler the manager of Meineke car care center at 2446 East Platte in Colorado Springs,Co 80909 and said that why did he want the Vin # it is not the rear end and that the transmission was 4 quarts low and that was the problem and that he was trying to rip me off!! I am going to also notify the State of Colorado Attonerty General and the B.B.B. here in the State I am not very happy with the out come of this!!! and I am just starting what will be done to this outfit!! Jefferson Butler 24-Jan-2012 Lee Roberts 1/23/12 I got a coupon off internet for a free tire rotation I went there two time to get it done also to get price on dual exhaut I never got either done they said they were busy the thing of it was there was no one doing anything. KAY 1/16/12 I TOOK MY CAR TO A MEINEKE SHOP I NEEDED MY BRAKES DONE, I TOOK MY CAR AT FIRST TO MY DEALERSHIP AND THEY WANTED TO CHARGE ME 299.99 TO RESURFACE AND PUT BRAKE AND PAD.I CAL MEINEKE WHAT NEEDED TO BE DONE AND THEY SAID OK PLUS TAXES. i WENT THERE THEY TRY TO PULL A FACT ONE AND SAY THE COULD PUT CALIBER,ROTOR AND BRAKE AND PADS FOR 328.00 ITS NICE DEAL BUT I DON'T NEED THAT HE SAID YES YOU DO AND SAID JUST PLEASE DO WHAT I ASK, THEY DID BUT i WAS SCARED AFTER THAT WOULD IF THEY DID A BAD JOB AND Markimark 1/14/12 Printed oil change coupon for $19.95. Went to Shop on Long Beach Rd, Oceanside, NY 11572 and told that my car was $26.95 and not $19.95 because my car takes 5/20 oil. No where on the coupon does it say that 5/20 oil is more. Since when does a Honda Accord require special oil. Really a rip off. Taking my coupon to Pep Boys who said they would honor the Meineke Coupon. FF 1/15/12 I went into the Sioux falls SD,store on 41st St. and had my oil changed for the second time, when it was finished the person at the register told me that my 2008 Tundra had a lower radiator hose leak, but when he went to show me they had put the bottom pan on so we could not see the leak. I mentioned that I have not noticed any antifreeze on my garage floor and he stated that the leak was laying on the pan and was absorbed by the heat from the motor. He gave me a price of $170.00 dollars for the work and stated it would take about one hour and a half to do. I then went to another car dealership in Sioux Falls and had them check it out and replace for only $104.00 dollars if needed and guess what they told me that there is no leak or ever was, no residue on the pan or anything. Being brought up as a investigator I would care to say that this hose from Meineke's would have never been replaced but I'm sure I would have been charged for it so South Dakotans stay away from this place. Sherri 1/11/12 I took my VW to one in Ft.Myers because i was having mechanical issues. After repeated attempts offixing things, and 3500.00 worth of charges within 2 months they finally told me that the entire engine would need replacing. So i took it to a buy here pay here to trade it in and get a runnig car.....turns out the mechanicat the buy here pay here fixed the problem ...and it was not the engine...so....I had to re-buy my car back for 5500.00 because they told me my car was junk and would no longer be fixable. The bggesst screw job ever!!!! Sandra Siewert 1/11/12 I have a 2007 Hyundai Sonata with 78,000 miles. I noticed a squeak when I apply the brakes as well as the steering wheel shaking. The Hyundai dealer told me the week before that my brakes were fine, but I needed struts and strut tower totaling over $900 for parts and labor. I was advised by a co-worker to bring it to Meineke to get another opinion. I brought my car into Meineke located at 743 Route 347 in Smithtown, NY where Eddie is the manager. I'm so glad I did because Eddie informed me that I did in fact need new brake pads and rotors, NOT STRUTS! Eddie scheduled me for brakes the following day. He was very thorough in his explanation of the brake job. I am so pleased with Meineke that I will now come to them in the future! I will recommend Meineke to everyone! DENIS SJOTHUN 1/11/12 I TOOK MY 08 ACCORD IN TODAY AND TOLD THEM I NEEDED FRONT BRAKES. THEY DID THE REARS A COUPLE MONTHS AGO. THEY CALLED ME AT HOME 10 MINS LATER AND TOLD ME I STILL HAD 45% LEFT ON THE PADS. I REALLY LIKED THERE HONESTY. I TOOK MY 92 ACCORD IN AND I KNEW IT NEEDED BRAKES. THEY HAD IT DONE IN 2 HRS AT A PRICE I THOUGHT WAS MORE THAN FAIR. BECAUSE OF THEIR HONESTY I AM A LIFE LONG CUSTOMER AT THE MEINEKE STORE IN GRESHAM, OREGON. ON TOP OF THAT THE PLACE INCLUDING THE BAYS WERE SPOTLESS. No spin 1/9/12 Meineke Car Care Center of Virginia Beach 1837 Laskin Road, Virginia Beach, VA 23454 Last year this dealership was the GO TO place for our car repairs .....after reading the below and other online reviews...you will see a common complaint. 12-31-11 Had my vehicle inspected by this shop.I also had to wait 2 hours like the reviewer (Eshore) wrote on 12-30-11 on this site. I was told the brake pads had to be replaced, and the back rotors needed to be replaced. .I replaced the back brake pads. After driving my vehicle a short distance smelled something burning, called the shop the front desk guy answered and said it is ok ...that it is normal continue driving. Subsequent to that I drive my vehicle sparingly only a few miles.On 1-7-11 drive my vehicle and find that the rotors are almost smoking. Take vehicle to the shop and the first thing out of the same front desks (FD) guys mouth is it is the rotors. Drop my vehicle off FD guy was once again condescending, and confrontational. Latter receive have a call back from same FD guy that admits there is a problem and the calipers are locked (no problems with anything before) and that at least one needs to be replaced. The price to repair is outrageous so I ask to have my vehicle back, the FD demands I sign paperwork (my balance is $0) saying I know caliper lock up matter....I sign and then I do not sign off on a warranty issue .This is the WORST transaction I have EVER HAD.I finally had to THREATEN to call the POLICE to GET MY CAR BACK. This matter will be taken under advisement.' Allison Woodman 1/9/12 In August 2011 I took my car into the Meineke on Hwy 50 in Carson City for an alternator replacement. The mechanic could not speak english. The owner, Ralph Ahmad said he had to take the whole drive shaft out to replace the alternator. Not 8 - 10 miles down the road my engine severely over heated due to the water pump belt coming completely off and the alternator belt starting to come off. Ralph Amhad did replace the belts but refused to address the blown head gasket and warped engine block caused by his mechanics terrible blunder. I went to small claims court and only charged a portion of the over all cost to me. I won by default - no one from Meineke even showed. I was supposed to receive settlement by 12/18 and haven't received a dime. I went to the Court and then the Sheriff today to obtain and execution order for the judgement. I probably won't see a dime still and even worse - the ladies in the Sheriff's civil department recognized Ralph Ahmad's name well, other's have obviously been ripped off as well. I think I am going to picket the shop. LindaWarren 1/5/12 I have spent lots of money to buy the lifetime warranty for brakes and pads on my 2000 Honda Passort. Yesterday I took it back to a Meineke shop because the brakes were sounding horrid, metal to metal. I spent 500+ in June 2010 for new pads, rotors etc. I now have only alittle over 20K miles and they are making that noise. Sent from one store to another in another city to have them look at car. Second place was going to charge 700+ including replacing bearings or 500+ if use warranty and see that parts were deffective. All of this is including them doing the work of replacing the bearings that was the "cause" of the pads and rotors to wear in the first place.First store affirmed that bearings could have been replace incorrectly. I had much discussion with second store manager. He refused to honor warranty. Took car to independent dealer and he assured me that bearings would not cause the problem of wearing pads and rotors. Ashley 1/4/12 This is the worst car place I have been to. I had an issue with my car and the manager said he would take the complaint to corporate. When I called corporate, they had no record of the claim. The mechanic put both front and back brake pads on the incorrectly. I was told the service would take an hour and a half. It took 3 1/2 hours. I was in the waiting room the entire time looking at the mechanic fix my car. He had no idea what he was doing. The manager and two other mechanics had to come help him. When I took it to someone else to get them fixed, I was told they would not reimburse me because I took it to someone else. Why in the world would I take it back to Meineke when they did it WRONG? Neither the manager at Meineke nor corporate was helpful in this situation. This establishment is not built to help customers and fix their vehicles. It is for them to make money doing work that has no quality. I have had 5 people ask me where to get their car fixed in Charleston. I have told all of them "DO NOT GO HERE". Marilynne Hill 1/3/12 I took my Toyota Pick-up in To Meineke to have the brakes looked because I head a rubbing noise, on December 26 2011. They removed all four tires and said my brakes were all fine. The problem was still there the next day, only worse. I heard this problem on the front. The next day I went back in and told them, they looked again and said my back brakes needed replaced. I needed to make a 1000 mile trip so I told them to fix them, thinking it was odd that the day before they said nothing was wrong on all four wheels. Upon bringing my truck home that day, I heard the rubbing or scraping yet coming from the front where I had heard it before. I took the truck back in today (Jan 3,2012. They again insisted there was nothing wrong with them. By the way, they installed the front brakes themselves and the warantee was still good on them. I argued with them for a moment, then took my keys and left. I will 'never' go into another Meinike shop in Boise, Idaho again. I have no choice but to make my trip that I have to. If there is an accident, or if I get stalled on the road, my lawyers will take over from there. Please for your own safely, stay away from Meineke! This Meineke is on located on Chinden St. S. Carson 12/30/11 On 12/28/11 I took my Kia Sedona to Meineke Care Center #949 in New Castle, Delaware to have a catalytic converter installed. The manager there, Darren McCarnan appeared to be a nice person, however, he turned into a person of "fraud". To make a long story short, he ended up charging me $1,806.24. The cost of the catalytic converter was $689.00 and the labor was $255.00. Then, he told me that I needed a tune up and the cost of the tune up would be $777.30. I about died! He stated to me that he would try to cut down the cost. I asked him if he did and he said, "yes, I took off 1 hour of labor". There is no place in America where a tune-up cost $777.30. I graciously paid the $60.00 for the diagnostic fee, took my keys and left. My car is now in the hands of an honest professional whereby I am paying over half the amount Meineke charged. Would I ever go to Meineke again, NO. Would I send anyone else there, NO. I am going to report Mr. McCarnan to who ever I have to. This is fraud and a complete rip-off to a senior citizen. I rate this Meineke "0" star and the method in which they were to repair my car and rate is less than poor, it is riduclous. Very very poor! Mallory 12/22/11 I took my car to Meinke on 9/15/11. I wanted my brakes fixed and asked the Guy named Richard Can they look at my brakes and how much he quated $189.00. I ended up paying $387.00 before it was all over. I was threatened that I couldn't take my car by paing him $189.00 he quated, he said I asked way to many question. So I just paid and lefted . A week later I took the car back because it was making a loud squaking noise.he said it would go away so I believed him Well I took it back a few weeks later same story third time same story. The forth time he told me too never bring this car back, so I left and today 12/22/11 I brought my car back because I have warranty lifetime so the paper said. He was rude and nasty, he ended up letting the MECHANIC take it for a ride along with me he said hes not the original one who fixed my car, the guy no longer work their. Inwhich I already knew because the officer told me the same thing whoI talked to earlier. The new MECHANIC stated: I don't see why they would put front brakes and not rear brakes on the car. I agree because a good Mechanic would have done so. I called corporate several times finally hearing back from them today. The guy, said I told Richard that I had two guys to look at my car inwhich is not true far as touching it and taking it apart.All I said is that two guys rode with me and checked the car by listening to my car and both siad what Richards new mechanic said sounds like I need rear brakes. Now they are saying their not going to do anything because of this. Really! The warranty only said if they physically touched the car and been fixing on it. This is not what been done to my car just listening and riding to see what the problem was not fixing it after they worked on it. This place is a big mess and bad business, I will never come here agian. Corporate is not right, why didd I even call. All I wanted is for someone to fix my car right not cheat me. This happen at Cartersville ,Ga Meinke. A total loss and bad business. Mechanics quits because of bad business inwhich I can't blame him. This place should be closed. By reading review Meinke nationwide is bad business not willing to do the right thing. Please read this and the other four pages where they ripped people off badly. DO NOT GO TO NO MEINKE ESPECIALLY IN CARTERSVILLE,GA, OFF JOE FRANK HARIS PARKKWAY. Brian Cotton 12/20/11 To whom it may concern. On December 16th 2011 i took my truck to Meineke here in Wichita KS. The salesman there (Brian) quoted me 203.00 for two hours of labor to put on a Catalytic converter. I arrived at the store at about 0750 in the morning and my appointment wasn't until 0800. I left for about an hour and returned just right at or right after 0900 to see the mechanic (Chad) driving my truck in the vacant parking lot next door ( not sure if they are suppose to do that or not). Anyway the job was done with in an hour but i was still charged two hours of labor. Thought you should know what kind of business that you company is running down in this neck of the woods. I can tell you now that Brian the saleman was very nice and curdious but none the less i feel that i have been over charged and taken advantage of. I understand the these days are hard but taking money out of my family pocket is ciminal. I WILL NOT EVER do business with your company AGAIN. Doug Fine 12/14/11 I wish I could get -10 stars to this corp! They say they have a warranty and refund policy, but in reality what they mean is that when they put a part on your car wrong and it fails and causes severe damage to the car and almost kills you that you are screwed. WORST CUSTOMER SERVICE EVER! Give me my money back mieneke!!!!!! A. Sharma 12/14/11 I am shocked and utterly disappointed at the quality of service delivered at your Amherst, NY location at 3955 Harlem Road, Amherst NY. I made the mistake of calling up your store to inquire about prices to replace brake pads. I was at my regular mechanic who showed me the extent of the brake pad problem and quoted me around $150 to take care of the issue. I asked him specifically about the rotors, and he told me that "surprisingly, your rotors are in good shape, and will not need replacing for another 30,000 miles" I called up the Meineke location in Amherst and was quoted a special half off discount price of $109--which was a lie! as the price for brake pad replacement was clearly listed as $129! I made the long trip to get my brake pads replaced, only to have the manager make up a number of problems, which no other mechanic had ever noticed! He also claimed that my rotors were in terrible condition and needed to be changed immediately. I was disgusted by the lies, and horrified that you have continued to certify this store with a gold star for the past few years. Terrible service given by terrible people who are only looking to make a quick buck! Shame on you management for letting this store operate and rip off people. Mechanics like this give all mechanics everywhere a bad reputation. I hope you will act in a speedy manner to resolve this issue. In the meantime, I will be sure to tell all my friend and co-workers about the terrible experience I had at Meineke. Thomas 12/10/11 Was enjoying my Saturday afternoon day off when I got a knock on my door. Salesman for the Meinicke coupon sales was there. I said are you selling the Oregonian, a Portland Oregon paper, he said no, nothing so serious. He said he was with Meinicke, I said I wasn't interested, When I saw that wasn't enough I said I already have a similar plan for oil change: which I do, I go to my dealer every 3000 miles for a oil change. Well he gave me the dirtiest look, said " whatever" and stomped off like a child. I called the local Meinicke store to complain about this salemans'? behavior, but they just gave me the number of the company that hired him. I called that number but I just gor voice mail and left a message. I'm sure that will go into the roundfile. This company has to remember that this guy represents them and I for one, will never do business with them based on this experience. jessie 12/11/11 meineke have replace my upper and lower ball joints.for the past 2yrs Ive had problems with my front end ever time i take my car to them they charge me for something this problem should have been taking care of when i first took my car to them.when they fix something they never put the truck back together like when it came to them now it Christmas time and i cant have one for more my kids because i need to have the same problem done to this car its been 2yrs and still having ball joint problems. junior 12/4/11 went in for front end alingment and they said that my brakes and lower ball joints was .needed to be replaced .what liars had just put on new rotors and pads .they told me i had the wrong roto ha ha hell.if that was the case then why do they go get the same part from the same store that i had bought it from and put another on .the same part number on the ripp off recipt they gave me .matched the same one they told me was the wrong one .went to diffrent shop mechcanic . told me that what they should have noticed was right front wheel bearing going bad .because everthing eles is tight. seeked legal advice called back to the meineke on firetower road asked for a refund .they said no well they will say yes because this isnt over i plan to take this matter to court if nessary. the meineke in winterville northcarolina what liars will never do buisness with them ever again .think places like that should be brought to the media .because i have proof the three day old rotor .that i had put on myshelf should have not been change because it was the correct part .they said my truck was unsafe to drive .what liars Gerry 12/1/11 The store in Mission Viejo on El Paseo is run by a very unprofessional manager. I went in for an oil change with a coupon and the first thing out of the manager's mouth was the vehicle takes a special oil filter and it would be an additional $10 charge. Now the vehicle has had about 10 oil changes from other various companies and never once did they charge extra for an oil filter. I mentioned this fact to the manager and he went into a tyriad laced with profanity and he started charging my car. I guess I hit his hot buttom when I challenged him about the validity of the charge. Upper management should really examine his qualifications and send him to some anger management classes before he creates a major lawsuit for their headquarters. A. Mazzeo-Umass 11/30/11 had our truck serviced at your waltham mass facility and had it back three times for brakes locking up. owner says i can't find anything???????yet we paid for brake work and am not satisfied!I should have read the reviews first totally unprofessional in my opinion and others i see.unsafe and now do i live with it no i will go somewhere else.Buyers beware of this company................ Barbara 11/25/11 I have a vehicle that I maintain meticulously. I always change the oil every 3000 or less, and I am always on top of anything including any engine warning lights that may appear. Although i have alot of miles, I still believe it has alot of life left in it, due to my due diligence. I had just had my oil changed the week prior, and when I went to work the following week an awful sound started. I know for sure the oil was changed properly as I stood around the shop I have used forever and saw it done. I also had a diagnostic FREE test done to insure no issues prior to winter driving. All was well. The following week when the awful sound started I just prayed I could get to work. No warning lights came on and it was not running hot and it continued to drive fine, just a bad noise like a fan blade or a bushing or something that could be easily fixed. Made it to work just fine. Even started it back up no problem. Went into work and was aware a Meineke was just blocks away. Since I just wanted a FREE estimate what could be the problem, the guy on phone said no problem and even offered to come get the vehicle. NO MENTION OF ANY COST FOR A FREE...FREE..ESTIMATE. Hours later calls and tells me my engine is BLOWN. Yeah right. A new one will be 3500 DOLLARS or rebuilding mine would be 2500 DOLLARS. Yeah right. Okay no one in there right mind, even if he was CORRECT would just do the work, I dont have that kind of money and had to have a 2nd opinion on something so outrageous. I would have gladly given that shop the actual work if indeed that is what it really turned out to be. He went to tell me other items that would HAVE to be changed when the engine was installed, so we then would be like 5000 (thousand) bucks. I called back and kindly asked if a tow company I was aware of being reputable could pick it up and I am having it towed to another shop (one my coworkers recommended). He said sure. He then called back and said HOWEVER you need to pay for the DIAGNOSTIC check I performed, which is normally 70 dollars but I will lower it FOR YOU to 40 something bucks. I said WHAT? I did not AUTHORIZE a DIAGNOSTIC check and there was NEVER a mention of a single amount that I would have to pay for a FREE check of my vehicle? He said sorry for that, but I would have to pay it. I said fine, the tow company is one the way, I will have my ride bring me over after work with a check. Hour later tow truck driver calls, they are holding your vehicle HOSTAGE until you PAY THEM A CHECK? I SAID R U SERIOUS??? For heavens sake, fine, would you the tow driver be kind enough to come get your check for the tow and the check for this SO CALLED MECHANIC AT MEINEKE, give it to him so he will RELEASE MY CAR? He said no problem. So, after work I went and asked the guy why on earth he did business in this manner. He would not look me in the eye and frankly was as rude as they come? I tried my best to be cordial and precise and it WAS NOT THE MONEY AS MUCH AS THE PRINCIPAL of being ripped off, lied to and treated like he was treating a customer. He then started in on some ridiculous analogy about going to the doctor and getting a free estimate??? I said NEVER MIND, HAVE A NICE DAY. He cashed my check within 24 hours. I am not done. I am going to the BBB as many others NOW I hear have done for the same location of the so called INDEPENDENT MEINEKE (YOUR CORPORATE NAME IS ON THE ESTABLISHMENT I WOULD THINK IT WOULD BE IMPORTANT THAT THEY RAN BY CERTAIN RULES AND CONDITIONS) as well as I am compiling a large amount of complaints from other people that have been treated in this manner. I would NEVER recommend this place and I will get resolution. This is not over yet. He even made a smart remark about where I work, like he could make a bad name for me, that wont happen! T.S. Romo 11/17/11 Let’s start by saying that I didn’t have any problems with my powering steering until I took my car to Meineke for an oil change… I took my car into Meineke, on Saturday June 11th, for an oil change. Once the job was complete they said they noticed my car was leaking a little power steering fluid, right where the power steering pump lines up with an O-ring, and it was an easy fix. All they needed to do is tighten the seal. So I scheduled another appointment for Saturday June 18th to have the leak taken care of. Please keep in mind that at this point in time, I worked seven days a week. The easy fix ended up being a big problem for Meineke and I had to Leave my car there until Monday because the job wasn’t done correctly HUH?. I picked up my car that Monday at 5pm and was charged $102.82, which is the discounted price for not having my car finished within the 2 hour quote. Afterwards I didn’t have power steering At All!..... I wasn’t able to get my car back to Meineke until Saturday September 24th at which point they told me that my power steering pump was leaking and needs to be fixed ("fixed" meaning replaced). At the end of the day the total I had to put on a Credit Card (that I just paid off) was $778.32. Four days later my car starts making a loud humming noise every time I turn my steering wheel (this is the first time I've heard my car do this in the seven years I've owned it). I checked my power steering fluid and it was BONE DRY! I called Meineke and made yet another appointment.  On October 8th Meineke had to send me home with my power steering problem still unresolved, saying that I now needed a pressure hose w/ variable assist. Scheduled another appointment for Saturday October 15th, which Meineke canceled because the part hadn’t "arrived yet". Rescheduled for Saturday November 5th. This time, they said that the problem was that the variable assist valve was no longer in production. Strange how the part that 3 weeks earlier hadn't "arrived yet," had never been ordered because it was no longer in production. Lance (whom I’ve been dealing with the whole time) said that he would call around to find the part. He called me a few days later and said he found it, but it would only be sold with the power steering pump and he would like me to cover half the cost ($75). I can’t keep pumping money into this. At this point: I’m livid, between paying Meineke, having to buy multiple bottles of power steering fluid, and losing hours at my job so I can repeatedly take my car in, I'm over $1300 in the hole and most importantly, my car's "easy fix" is NOT fixed.  One additional note. I had a friend look over the work that Meineke has done and not only were two of the bolts that were holding my power steering pump in place loose (i.e. 1/8" away from the metal) but one was missing all together! If I could give Meineke No stars I would. I also will keep Yelp up to date on the status of this situation. Jim Partsch 11/18/11 On 11/18 received a price for $119.00 for front brakes on my 2010 Chevy Traverse. Dropped vehicle of meineke called to up charge to grease the slide on the caliper $19.95 this should be part of the job on top of that I picked my vehicle up went home which is about a halfe hour away and discovered a very bad shaking in my front end which is coursed br a warped or a poor job of turning my rotors I called and was told they test drove my vehicle and it was perfect. I am sitting in mineke it's 4,40PM and they have to repair what they said they fixed this morning. Better using a sertified dealer or do it your self. I will never use this franchise again .The manager at this store is worthless put my car up on lift without telling me what was going on or how long it will take. Thinking about doing a charge back on my credit card what's my time worth ? Aperently nothing to them it's all about the money. What a joke. mike 10/29/11 Your company installed a complete exhaust system in my 68 impala. They stripped the bolts in my exhaust manifold and used improper bolts to attach it,they used material so thin the cracks and holes cannot be repaired,and they hung the exhaust pipes so improperly I've had to use bailing wire to keep my exhaust tips from bouncing off the road. I had the exhaust leaks looked at today because Friday when I got to work I had exhaust so thick in my vehicle that when I opened my door exhaust literally rolled out in a cloud. Do you know what carbon monoxide poisining feels like? Its not a good experiance. I was told to completly replace all of the work your company has done, otherwise I will continue to have exhaust leaks that cannot be fixed. I cannot offord to get them replaced again already. This is a problem that can easily cost me my health or my life or someone else's life. Rob 10/29/11 i Took my car there to get my brake pads change about 3hours later a get a call form the guy at the shop to let me know that my car was ready but that one of the lug nuts had broke when they where taking off the rim and that there was no way to buy just the lug nut so i needed to replace all of them. I HAD TO END UP PAYING ANOTHER 400 dollars!! Terrible service! I'm really disappointed! Their "Customer Service" Manager is rude and treated me like I was annoying 10/11/11 I brought my truck in for a front brake replacement on 3/16/10. It took over 2 days to complete the service! When I picked it up I noticed the ABS brake warning light was on. They kept it a few hours more and it was "taken care of". When I had to have the brakes replaced 6 months later my mechanic found that the Meineke tech had broken the ABS sensors and spliced them together with electrical tape so that the warning light would not be tripped - this eventually led to a fried ABS module as well. I have tried over the last 10+ months to deal with both the local shop as well as Meineke's corporate office. I have been met with rude service, not returned emails, not returned phone calls, etc. The local shop owner says that he is not responsible because he just bought the shop and that I needed to take my claim up with corporate or the previous owner. Corporate claims it is the responsibility of the local shop owner and they won't give me the contact information of the previous owner. Migdalia Rivera 10/10/11 When I first took car to be checked a emblem on the right side appeared missing and we didnt push because we were not sure where it was taken, when we took it for service the only emblem that was left on driver side was taken off this made my husband angry that day. I calmed him down and the parts they placed on my audi are rusting this is not good at all for a first time customer.. I am very unsatified I took my car to meineke for brakes and had disk replace andthe orginal parts never rusted. The new ones are not even 1 to 2 month old and there is rust coming to the disk and brake area I paid more than 800 dollars for these cheap parts. michael 10/8/11 this is the poorst auto repir SHOP that is on the market they sure don't do what they say they are going to do they break thing so to have more income they take advatage of seinors and unknowing people. every one should talk to the better business chamber of commerce and your attorney generals office for the fraud division. Safetyguy 10/7/11 While dropping off our son at school, the starter on our Trailblazer died. We had it towed to Meineke in Statesboro, Georgia after receiving assurances that they could replace it. Fast forward. One of the two nuts securing the starter was left off. To make matters worse, the electrical wires were connected so close together that the starter started intermittently even while the engine was running causing the starter gear to engage with the engine’s flywheel. The new starter died after eight days. A local shop that specializes in starters detailed the installation problems and showed me where the loose starter damaged the flywheel. I requested a refund just for the total labor only. George refused and offered a small percentage. I then called the national customer service group for Meineke/Macco/Driven Brands who could only echo the partial/unacceptable refund offer. Drive on by. Antione Wallace 9/28/11 2001 Grand Am towed to Meineke in July, 2011. They replaced calipers, pads, rotors, Master Cylinders. This is over a span of 3 days. After several tows to Meineke their answer was to disconnect the ABS system. Took car home. Drove to work Monday, tires caught fire. Monica at headquarters contacted the Meinike doing the work and they said they need another chance. Brought in back one last time where the drove my car to another mechanic and he diagonsed it the ABS control unit costing about 1200.00 to fix. Meineke said they would fix it but never did. I had to go and "find" my car and finally had to buy another car so I could get back and forth to work. All I want is Meinike to pay for the rental car and credit my account on my credit card. I don't think I am asking a whole lot considering the insurance company had to come out and look at the damage from the fire when I was driving to work. I had to rent car out of my pocket. My credit card company asked Meinke what the problem was and they said it needed new brakes. But, that is the first thing they replaced. Please stay away from Meineke in Joliet, Il. 60435 on Larking Ave. They are at best backyard mechanics. Dorothy Owsley 8/9/11 My husband took his 1995 Crown Vic to the Meineke on Melrose Ave in Roanoke Va for service on 12 July 2011. He made a trip to Atlanta Ga on August 2, 2011 and the car broke down 127 miles from Virginia. We had it towed with him, my grandchildren and a 11 month old baby in the car. I have called the store 5 times with no answer. The mechanic tells me that there was NO oil in the engine and less than a cup of oil came out of the car which leads us to beleive that there was NO oil put in causing the engine to lock up. This is very poor mechanical service and customer service. donald schober 8/12/11 they inspected car said passed inspection two weeks later had grinding noise from rear brakes had to get rear breaks the inspector also sold me the car his name is johnathan swanson also said tranny had one garatee which also went bad in two weeks . took him to court we won the cass he still never paid me 2100.00 two months have passed so be careful at meineke Offended Young Woman 8/12/11 I took my car in today to get an oil change. The mechanic began talking to me asking me how old I was, if I was married or engaged and how young I thought someone had to be to date me. So, after being sexually harassed by an employee, they took my car out for a spin around the block. (I guess they thought that was necessary for an oil change.) He then had me come into the garage and said I had a serious oil leak and that would need to be fixed and that he could not give me an oil change. Apparently giving someone an oil change is a liability if they have a leak. I decided to drive down to a friend of the family's shop. They took one look at it and said it was not that bad and to bring it in Monday. My friend told me that contrary to what meineke said, my car was not going to blow up and that the axles are fine. I will never go back to meineke. I will never recommend them to anyone. I plan to complain until the man who sexually harassed me gets fired. I am young and I appear to be naive, but I am not. Such men should not get away with that kind of behavior!! Especially men who are in their late 40s/early 50s John 8/13/11 I have spent about a year in dealing with Meineke’s incompetence. I finally had my case arbitrated by the BBB of Kansas City and won. This vehicle was brought in originally for an oil change and possible leak. After two visits, the second one being a “comeback”, Meineke still failed to change the engine oil and filter. Meineke “allegedly” found numerous leaks in the power steering system, including the power steering pump, hoses and the rack and pinion. The “alleged” replaced rack and pinion leaked and had a torn boot among many other concerns. Meineke utilizes a “shade-tree” mechanic approach to diagnose concerns in order to maximize customer repairs, resulting in fraudulent price-gouging of parts and labor. Meineke fabricates phantom parts and labor cost in order to justify their invoices. Meineke did offer to make repairs under warranty, but the facts are that this vehicle has been back to Meineke twice at a cost of over $3,260 and continues to leak even more each time returned. I had absolutely no confidence that Meineke’s “mechanic” could perform repairs a third time. This complaint was based on Meineke’s (1) failure to perform basic diagnostic procedures and basic repairs (2) price-gouging of parts and labor (3) incompetence over safety and (4) their lack of principle and integrity towards the customer. Instead of going into details here, check out my videos on YouTube, just search for “meineke rip-off” and leave a comment. Let’s stand up against incompetence and being ripped-off. Thank you. jodi daeder 9/18/11 absolute horrible service at the Wantagh NY Meineke. I took my car there 2 weeks ago for a new exhaust, first of all the man at the counter was extremely RUDE! then $270 later I left with what I thought was a fixed exhaust system, when I realized my car was still loud, but Meineke had already closed I went to my mechanic thinking it was something different causing the noise problem, my mechanic showed me where they neglected to weld the muffler properly. So I brought it back to Meineke and explained AND SHOWED them what my mechanic showed me, they said ok, they'd fix it, again I left with a noisy car! thinking that the MUFFLER SPECIALISTS couldn't possibly have done a poor job TWICE, I again went to my mechanic, needless to say he put it on the lift and again showed me where they didn't correct the problem, I called them up to ONCE again explain the situation, they were beyond RUDE on the phone, and I have to go back a 3rd TIME! I work 60 hrs a week, 6 days a week and don't have time for this BS! it seems like they're always in a rush to get you out of there, and the customers are the ones who pay the price! DO NOT GO TO WANTAGH MEINEKE!!! Worse service I ever rec'd anywhere!!!! and my car is still loud b.c. I can't get back there this week b.c. of work. Wish I never went there in the first place!!! reginald cottrell 8/22/11 i went to meineke on jimmy carter blvd on 08/22/11 in norcross ga to get my brake shoes replaced i had already talked to someone and received a quote so i went to the shop walked in no one was in the office so i waited and waited and waited and waited well 30 minutes later i was still waiting while employees out in the shop noticed i was there but no one came in to acknowledge that i was a customer waiting to be served so i left and went to pep boys and received prompt service is this how meineke treats customers it wasn`t the point of waiting as much as no acknowledge i was in there i will never go there again and i now have a bad opinion of meineke and after reading all the complaints someone in the upper office needs to do some serious changes jayne 8/30/11 Brought my car in for an oil change. As soon as I started my car up to leave noticed my fan was no longer working. Told them about this but of course they had nothing to do with it. I have NEVER had any problems with my fan ever. they say oh the motor must have died. A freaking oil change is now going to cost me big bucks to have the fan replaced.. I am taking them to court. Allison Woodman 9/12/11 I took my 2001 Mazda Protege to the Meineke in Carson City on hwy 50 for an alternator replacement. I requested to also have the brakes checked and an oil change. I was told they would replace the alternator for $76 but they did not have the part. They could not pick up the part that I found in town. I (stupid me) delivered my vehicle together with the new alternator. The owner, Ralph, later told me that the mechanic really struggled to change the alternator, that he had to remove the drive shaft to get to it. They did not increase the price however. I didn't get my car more then 15 miles or so down the road before my car was extremely over heating. My car has never over heated in the time I have owned it and am the original owner. I opened the hood to find the belt to the water pump is completely off and the belt to the alternator is not lined up right and would be coming off soon enough. Meineke in Carson did replace the belts, admitted they were not adjusted properly but insisted I got a great deal. Later the owner Ralph tried to say my water pump belt was old. In the first place then they should have advised me to replace it. In the 2nd place that was not so, it had been replaced two years ago as part of regular maintenance. After that the car was boiling over and when I tried to have them address this problem I got resistence. Ralph reluctantly agreed to have tests conducted at another Meineke in Reno since I couldn't drive my vehicle to Carson. I was told they did a "block" test and my engine was fine - it was all due to a faulty radiator cap - not their fault. (even though my radiator cap was fine prior to the over heating event caused by their faulty work). Ralph accused me of wanting a "hand out." A Mazda service center conducted a leakdown test the same day - about an hour later and reports the head gasget is blown and the cylinder block warped directly due to the over heating. This is a direct result of their mechanic, if you want to call him that, not making the proper adjustment when he installed the alternator. I faxed my documentation over to the coorporate office. I guess we will see what happens. If no satisfaction, and based on the above emails I am doubting, it will be to the attorney general, BBB, and court. In the mean time, I am struggling to commute to work and get my kid to school. What if they open my engine to do the head gasket and resurface the cylinder head and find even more damage? I am without any transporation to work that's what. Thanks Meineke. Kevin Perry 7/16/11 I was fired from my job . For being in hospital for two days . Heart problems . ... I worked for this guy as a manger for his two stores I worked six days over 80 to 90 hours a week . ( of course he did not pay over time) I was put in hospital after working my full shift my normal 11 to 12 hour day. I had to have a heart cath done . I was out of work less than two days and ready to go back . I was fired I am 50 this year. Meineke car care West melbourne And Palmbay Florida See More July 11 at 4:14pm ·LikeUnlike · Kevin Perry If he treats loyal employess like that how do do you think he would treat you as a customer ?? Fragarena The Home of Lan Games for Geeks and Gamers Alike ,We offere a gigabyte Network and 3 phase power . July 11 at 8:34am ·LikeUnlike · · Share Write a comment... Press Enter to post your comment. Mark as SpamReport as AbuseCharl 'slang' Vdb Howie S. 7/18/11 My fuel pump went out (Airtech)and I had to have my car towed approx. 3 miles to a Meineke store at 119th and Metcalf in Overland Park, KS. Jesus what a mistake that was, nothing but liars and scammers. They put in the first of 2 bad Airtech fuel pumps, the front manager told me at the time that they ordered them by two's because the first one invariably would go bad in a short time. (Interpreted as 2 weeks). That should have been a red flag, but I had no choice with a dead car. Two weeks later after working a 12 twelve hour night shift at the hospital I came out to a car that wouldn't start. Yes, I had to be towed again and yes at my expense of course. They put the second fuel pump in(remember they order them 2 at a time here.) and another two weeks later the same thing happened. Dead, had to be towed back to them at my expense..of course. The part and labor was approx. $450 plus two tows at about $75 a piece. Now it gets really good, lo and behold the second time I had to be towed in to 119th and Metcalf in Overland Park KS. it somehow became a relay switch and electrical problem, for which they charged me approx. $155. They told me for 3 weeks that my car was sitting outside that they were working on it. Well, I was checking on it in their parking lot everyday, and the relay switch box from under the hood never moved from my front seat. Lie, lies and more lies, everyday. Finally after 4 weeks with no car I called them on it and told them I knew they were lying to me. The owner Brendon and the manager Anthony then did the ol' shuffle and handed the problem off to Advanced Auto parts next door. Meineke obviously not going to make good on their 30 day Warranty program. Now Advanced Auto Parts, has given the bad fuel pump to be "tested" by its manufacturer to see if its faulty (what politician ever found himself guilty?). What a crock of sh*t. I didn't have my car towed twice after working 12 hrs. just because I couldn't think of anything else to do. So I had my car towed after confronting Anthony to a reputable mechanic at Executive Performance in Shawnee. They build race cars, are extremely professional and had my car fixed within 3 hours including putting all the wiring back together under the hood that the "mechanics" at 119th and Metcalf screwed up. Executive Performance also informed me that they quit using AirTech fuel pumps about 4 years ago because they are crap. So now Meineke is into me for about $800 including tows and I owe Executive Performance $630 for fixing the original problem and fixing the mess Meineke made under the hood with the wiring. Supposedly they are going to pay Executive Performance for the invoice. Excuse me if i don't hold my breath. We called the corporate office twice and it seems they do business like their stores do. F U just give me your money. CAVEAT EMPTOR !! Cindy Anderson 7/20/11 VERY CONCERNED MOTHER! My 20 year old daughter took her Kia Sorento to the Meineke in Cheyenne Wyoming and had a front left wheel bearing suposedly replaced. She dealt with Travis. 3 months later, just past the 90 day replacement for labor, the wheel began to shake. The Les Schwab where she currently lives stated the left front wheel bearing was "very bad" and it was dangerous to drive the vehicle! Upon speaking to Travis about the situation, he stated she would NOT be reimbursed for the labor and could only be reimbursed for the part IF, the part was still on the vehicle. So, the company would like to put my daughters life at risk to drive to the closest Meineke (2 hrs away) in order to stand beside their work? I will turn them in to the better business bureau for sure, and pray she can get the wheel bearing replaced when Les Schwab gets the part in two days. They could have quite a law suit on their hands here if that wheel falls off and she is hurt. Jen 7/25/11 I am appalled at the service i recieved at the Meineke in calgary AB on 12 ave sw. I took my car in to get an oil change and stripped the threads on my oil pan. Instead of telling me and owning up to the mistake they installed a temporary plug and never told me letting me drive away. I do not use my car very often so it sat for several months leaking oil. When i took it to another shop months later they immediately showed me that I had a temporary plug in and that the previous oil change that was done had ruined the oil pan. The manager there was very rude and completely useless his name is Kaz. I have looked on the internet and the are tons of people with similar experiences at that location. You need to look in to these complaints and take them seriously, how hard is it to change oil without ruining someone oil pan!!!!!!! Nick 7/27/11 Very poor service at MEINEKE 6902 5TH AVE.PITTSBURGH PA. $490.00 to install rear brakes, WOW. Which are too tight and grind when brakes applied. Over $550.00 to recharge a/c with several visits and still not fixed. Have photos showing faulty work. which they deny doing the work. Have Jerry rigged battery termal which could arc on hood and cause fire. Which this service center installed. This worries me. (Why won't Corporate look at my photos before the car catches on fire.)Ask for money back and the service center said no. I told them I would contact Meineke Corporate and Better Business Bureau and local news. They said call Corporate and hung up. I called Corporate, which took hours and hours and hours of waiting and Corporate called 6902 5th Ave Service center. The service center told Corporate I said I would shoot them in head with shot gun. I never threaten anyone. Is this this service centers game to think they will always win. Just said proably 50 times I wanted money back with service center saying no and I don't know what I'm talking about. Please help me Corporate Meineke !!!!!!!!!!! Several days now and just phone games. We are hard working people who deserves our moneys worth. So please give us a refund for the poor work done. And people stay away from 6902 5th Ave. Pittsburgh Pa. 6/28/11 I have had numerous bad experiences over the years with meineke, but you don't get to decide where your car breaks down. so, i put aside my feelings and general fears about meineke when my car took a turn for the worse on june 25th, 2011.. the very last stop was to the meineke that was pretty much our last option and last car repair shop on that road. i pulled in front of a bay window and left my dad with the car. i went to the front desk, where i waited 10minutes to even be greeted. i asked if they had time for an oil change, which my car desparately needed and may be playing into the problems with my car. he said yes, even though they were scheduled to close in 30min. he informed me that they rarely get out by the time they close, that's just when they are able to lock their doors. they are there up to three hours past closing just to get work done. (which all sounded great at the time....) so they pulled my car in for an oil change. my father was still with my car, but when they pulled it in, he stood by the garage doors for a few minutes and then came into the waiting lobby with me. for whatever reason, i had this overwhelming urge to go grab the money i had put in my armrest, but it had already been raised up and i felt almost bad for not trusting that the people doing work on my car, who had no need to go into the armrest in my car, would not do so anyway and take my money. so, while they were changing the oil, my dad and i were dicussing with the "manager" Paul what issues i had been having prior to my visit that day that were causing me concern and what we had done to try to remedy. he informend me that his me would need $45 for 30min diagnostic to tell what the problem was. they came back and told me a few minutes later that the 2 cylinder was dead and i needed a whole new engine overhaul, which they would be happy to do. my father was paying, so he gave the final go-ahead to diagnois. i felt ripped off that they basically told me the same thing i walked in there telling them, that i had replaced the #2 plug 2x already and nothing else was working. before they lowered the car, i mentioned to "mgr Paul" that my rear tire was low, and even though i had just filled it with air, could they possibly top the air off before i had to drive 20miles home. they offered to pull the nail they found from the tire and patch as a courtesy. when i left, it was around 620p. on my way home, i was a few miles from my house and pulled into a gas station to fill up. when i went into my arm console, there was only a few $1 bills, not the $20 change i had left in there. no one had been in my car since i left the shop. so i called the number on the card "paul" had given me. the time was 7:35p on June, 25, 2011. I spoke in detail that i was disappointed with the money being stolen and asked what he was going to do to make it right. i felt like i had to pull it out of him, but we had discussed him reimburing me if i came back monday, he would be there all night.Monday I went to work all day and was finally able to make it up to the meineke location by around 7p, past their closing time posted of 6p, but yet again, we had discussed prior to this that they stay open late all the time and he was expecting me. When I pulled up in front of the front door, all the employees and a few other people who were not customers were visibly drinking in the waiting lobby, behind the register and in the front window. I proceeded to exit my car and walk up to the door. "Paul" met me at the door, he looked surprised, and so I felt like I needed to refresh his memory as to who I was and why I was there. I said my name and started to explain, but he was already nodding his head and told me he knew who I was and why I had come. He started to reach in his pocket, I assume to pay me the money, but I continued to state that I had another issue come up since we had last spoken on the phone. My boyfriend took my tire out of the car and took it up to "Paul". He was shocked how flat it was; he stated that "Oh, well maybe we didn't fix it. Maybe we just forgot." And he noticed within 60 seconds of examining the tire that there were 2 more nails in the tire that had been missed. He then asked if we had 5minutes and took the tire from my boyfriend. He told us to pull up to the bay window. I don't know how comfortable i was with them operating machinery after i had just witnessed them drinking, but needed my tire fixed badly, so agreed. they were all congregating around my car, talking loudly. i felt they may have been drinking longer than i had previously thought and started to get uncomfortable. they had removed the spare tire at this point and one guy was still pulling the nails and repairing the tire. my boyfriend, after waiting quietly and patiently, then went up to "paul" to thank him for repairing the tire and to speak more in-depth about the meineke standards and the theft. he told "paul" that i had told him of the theft, and what paul and i had discussed about being reimbursed in order to "make things right", as he kept saying. paul stated a few times to my boyfriend that it was indeed unfortunate, but that was all. we should be "even" because he was repairing my tire. “paul” did not know prior to my showing up Monday, june 27th with my tire in-hand, that the repair job they did on Saturday did not work, so the “making it right” he had discussed was not fixing my tire, but the money. So my boyfriend proceeded to go into detail about the fact that we did not request this service, it was initially a courtesy, and as far as we are concerned, still a courtesy. my boyfriend, decided to bring up the fact that they had been drinking prior and during the services and proceeded to take pictures of the beers littered throughout the lobby. "paul" followed my boyfriend and told him he needed to leave. my boyfriend continued to take pictures and proceeded outside to take more pictures. there was also an employee recoring video with his phone at the same time. the guy who had been fixing the tire, had disappeared and whe he came out from somewhere in the back of the shop, he had a HUGE neon orange mallet. my boyfriend asked him what he was going to do with that? he did not respond, but started to swing threateningly and stood behind "paul". "paul" then seemed to get the confidence boost he needed and was fed up with my boyfriend taking incriminating photos and shoved him. he threatened to call the police to scare us into leaving, however, he never picked up the phone. my boyfriend asked him to call the police so we could file a report. The employee with the large mallet had his cell phone and was already calling in regards to a customer disturbance. He told the police on the phone that we would not leave, and we responded that we would like the police to come in order to file our complaint. they still had my spare tire off at this point, so they quickly tightened the lug nuts and threw my tire at me. i then proceeded to remove my car and myself off company property to the connecting parking lot. We waited for the police off company property for the police. Three officers showed up and took our statements. in order to avoid everyone involved getting tickets and summons, we chose to take the police officers' advice and contact corporate, better business bureau and go through the proper channels. they told us that this type of theft happens frequently because most shops know it is hard to prove who stole what with that many employees having access to your vehicle. They advised us to pursue both civil and criminal matters. I am curious how meineke feels as this is a HUGE representation of your company and its standards. What steps will you take to making this right....?!!? 6/9/11 They have very poor service up here in Mooresville NC.... The head tech is an alcoholic that starts drinking while on the job... He told me so much bs about my truck so I took it to another shop and he laughed when he saw it and said there is nothing to worry about.... When you can smell alcohol on the head techs breath there is something wrong... I used them one time and will never go back to them . Worst service ever!!!!! 6/12/11 MEINEKE SUCKS!!!!!!!!!!!!!!!!!!! For the rest of my life; I will let people know how the crappy work was done to my vehicle and they refused to do it again after I had already charged me close to $900, then in order to complain, the coroparte offices wanted to charge me to do so..... I will be contacting the media about this if it is not fixed within the next 5 business days.... I had to buy a new car after the work was done to my vehicle because when the work was complete, my car was worse off then when I dropped it off! But until I could afford a new car, I had to beg for rides and use public transit to get to and from because I could not afford another car payment on top of the one I already had smitty 5/24/11 Meineke rt 211 middletown ny should be ashamed for the service they provide.. went 3 weeks ago for thier oil chance and tire rotation and inspection specle as i sat and watched my car being cared for I saw it wasent being cared for the tech took about 12 min to service never inspected anything drained the oil went to the right front hung out bretending to do what was to be done droped the car and then brought up front for me to take home, he never did any of the cks i asked for or any that was on the commercial viewed on TV, the reason im mentioning this is im haddicapped and now because of this tech neglegent i need to have my right front caliber and break done because of a bad vibrating and violent shimmy when im braking at hiway speeds i broth the car to my chey dealer to find out why this is happing and told him and shower meineke work order and the chey dealer tech said that a newb could have seen the problem only if he did the insection the right way as in his training classes showed now im putting my life and who ever with me in car in danger until i can get the $ to fix it way to go meineke and there tech if any thing happens to my 07 hhr chrom package sweet looking car with 21874 or any one in it or on the road a law suit will follow....... Gilbert 5/26/11 went to meineke in 1103 palmetto drive, pineville, louisiana 05-25-2011 because of the advertisement that had on thier commercial for free ac check...went there to have them check the ac and what do u know they charged me 39.99 for AC diagnostic....(WHY)(false advertisment)i am very very unhappy of the situation and really think that they should refund my money.....i will be calling head quarters Brenda 5/5/11 I have had a problem with the Meineke in Pleasentville! I went in because my car steering wheel was very stiff! They said that the steeirng wheel pump was broken so they replaced it at my cost of $250! I left out with another problem. Meineke broke my power steering pully and automotive belt. Now I want see whose head do I have to go over because they did not do anything but cause me more problems and I am not going down without a fight. If anyone has any info on how to take Meineke down answer this please! Jeff 4/29/11 I visited the Meineke location listed above on April 8 2011 in need of a new muffler. I was quoted a price and the work was completed. This work totalled $135.00. At the time of the repair there was no mention of anything that needed attention in addition to the muffler. 11 days later, April; 19 2011 I noticed a loud noise coming from my exhaust, 2 days, after that April 21 2011 my "Check Engine" illuminated. On April 23rd 2011 I took my car to my regular mechanic, Dekalb Tire 801 S. Atlanta St Roswell, GA 30075, to see what the problem was. When he put my car on a lift, he pointed out an 8+ inch long crack in the pipe connecting the muffler to the resonator pipe. This was a surprise to me. There was also fresh patching material surrounding the crack. It was stated to me that the Meineke "technician" who replaced my muffler patched the exhaust pipe as well. This was able to be determined because the material was fresh. I was told that the back pressure caused by this situation is what caused my oxygen sensor to fail, and my "check engine" light to illuminate. I tried to return to the Meineke location, but they had closed early "for Easter". I then took my car to a competitor, Midas in Sandy Springs, I was told that the muffler that was on the car had to be replaced in order to replace the cracked pipe. I therefore had to purchase a new muffler in order to be in compliance with state emmissions standrads. In addition to the new muffler, I needed to pay $114 for a new oxygen sensor, which I have been told failed due to the previous faulty repair, in order to be in compliance with state emmission standards. On Monday, April 25th 2011 I returned to the Meineke location in question and spoke with the owner/franchisee. He informed me that he would not be refunding my money. I attempted to contact Meineke's customer service department and the issue has not been resolved. The total harm done to the consumer in this matter is: $135.00 +$114.00 $249 Al Martinez 4/24/11 This is in reference to Meineke in San Antonio on Bandera Road... make a long story short...Josue (supposebly the manager of that place) and his so called mechanic failed to tightly screw the right ball joint tightly that another mechanic was able to unscrew it with his hand making any effort at all... If this is the kind of mechanics we have for meineke I tell YOU folks don't even go there. I was so freaking upset just knowing that my daughter who drove this car could have been kill. I will never trust another meineke store. Folks if you care for your family I want to tell you donot, donot go there because it only spells DANGER....My rating is actually zero... because when you put families in harms way there is no rating status for you.... al martinez 4/24/11 Love your family...Stay away.... Ralph 4/25/11 I took my car to a Meineke Car Car Center in Norcross Ga to get an engine diagnostics. I purchased the car at an auto auction and informed the sales associate that I needed to know if the motor was good or not, if so I'll fix any problems, and if now I'll either go somewhere and get it replaced or rebuilt. They looked at my vehicle and told me that it only needed a tune up and o2 sensor which would run me about $450. I gave the ok to do the work and the next day when I got there to pick it up AFTER I paid for it, he then informs me that the car has a bad head gasket which I MIGHT want to replace. He told me that parts and labor would be $950 so I gave the go ahead even though I dont understand why you would do a tune up on a car that needs a new head gasket without informing me first. They took the heads off the car and sent it to the shop only to find out that according to themm both heads are damaged and need to be replaced (another $450) once again I give them the go ahead. It took them a week to complete the job and when I fininally went to pick up my car there was a knocking noise coming from the engine. The guy TRIED to tell me that this was normal in gm cars but i'm no idiot....knocking means bad pistons and the end result is the motor throwing a rod and breaking down. I attempted to drive the car home, made it less than 1 1/2 miles and it broke down. When I finally got it back started the car was running worse than when I initially brought it in. Ive made repeated attempts to contact corporate with no returns calls at all.... Most likely I'll be contacting my attorney. Dissapointed and disgusted! 4/17/11 I had a brake inspection performed at the Meineke here in Carson City, NV and after paying $300 and a 3 hour wait - I walked out with new pads, resurfaced rotors and a confident feeling things were all good and the services were done correctly, or so I thought. After driving my truck a few miles, I noticed my truck doing something that its never done before by pulling hard to the right after applying the brakes and the pads squealed more than they did before I took it to Meineke. At first I figured it was a breaking in period and figured it would correct itself. Unfortunately, 6 days passed and it was still pulling and squealing. I called back to Meineke, told them my problem and sadly the only day available to me was Saturday to get this resolved. The manager on duty or whoever I spoke with told me he was too busy on Saturdays and I would have to wait until the following Saturday (2 weeks later) to bring it back. I told him my safety, along with my families safety was being jeopardized by having to wait so long with a faulty brake system due to their services. Reluctantly, This employee finally agreed that I could bring it by and drop it off for another inspection. I dropped the truck off at 8:30 am on Saturday - to all empty bays I might add and about an hour later I got a phone call from Meineke. This employee explained to me my right front caliper was now sticking and going bad causing the problem I am having... I relayed to him that when I brought the truck in the first time, it was not doing this and during the first inspection the techs stated my calipers and clips were all fine. His response, "These things sometimes just happen." I told him I could not pay him to fix whatever they did to my truck and to put it back together so I could pick it up. When I arrived, this guy handed me my keys, didn't say a word to me and then he walked out to the shop floor. Guess this is the customer service Meineke prides itself on - just sad! So here is my problem and where I am at right now. I did not have issues other than the tell tale signs my pads needing to be replaced before I went to Meineke. After services were performed, my truck is more worse off NOW, then before I took it there. Truck pulls to the right, brakes squell and I have to push the brake pedal to the floor to stop. And now I am told by Meineke I have to spend ANOTHER $300 to have my front calipers replaced when I was told the first time around all was good. I just don't get it... After I get the brake service, my caliper has now "mysteriously" gone bad and I need to fork out more cash to them to the tune of $300 to fix it? This Meineke employee insisted their brake services do not require removing the caliper, therefore the caliper was untouched from their end when the brake-pads are replaced. News Flash... The calipers hold the pads and you do have to pull the caliper off the rotor to remove the pads! Basically this guy looked me in the eye and straight out LIED, and was attempting to cover-up / dissolve any responsibility to this ordeal. This all sounds like a shady operation and contradicts the first inspection findings. Sadly, I have now lost all faith and trust in the services Meineke performs. I am very dissatisfied, feel seriously taken advantage of and I cannot afford ANOTHER $300 to correct this issue that I didn't have prior to taking my truck to Meineke. Its a shame Meineke practices business in this manner... Truly a shame! I will be taking my truck to another brake service center to confirm my pads were in fact replaced and my rotors were resurfaced for one. And two, figure out why my caliper suddenly and mysteriously needs to be replaced! Place: Meineke on 3744 Highway 50 E Carson City, NV 89706 Phone Number: (775) 882-7800 Advice: STAY THE HECK AWAY FROM THIS PLACE!!! Raymond Poythress 4/8/11 Meniki sucks hard cock. I noticed they have one star and nothing else. I took my 66 mustang there because it was running hot. I told them it might need a new water pump. MIGHT. They told me it might need a new thermostat. I got an oil change as well. The guy calls me the same day and charged me 375 dollars. They replaced the thermostat and the water pump. I drove my car off the lot and guess what my car is doing? That's right, started over heating. I'm typing this message from my phone, in my car while I'm stranded. I asked them to fix the over heating problem not replace parts that don't need replacing and charge me out the ass for labor. I might as well have walked in there and handed them 375 dollars and walked out. Hey meineke headquarters are you guys going to do something about this because it won't be nothing for me to call channel 3 news to do a story on this and all the other complaints. Kay Oxford 4/8/11 A representative from Meineke Car Care Center located 7495 Douglas Blvd., Douglasville, GA came into my place of employment and sold me a Car Care Card for $29.95. The card represented 24 services at a reduced price. I have redeemed three of the 24. When I went to this Meineke Center today for an oil change, I was told there was a new owner and he did not honor the card. I will not accept this and ask that the corporate office of Meineke intervene on my behalf. I am only asking that I get what I paid for. Thank you. Dorothy 4/6/11 My car was constantly overheating on me. The first time I took it to meineke, they found no leak so they just add more antifreeze. Two months later I overheat again, this time they said I need a radiator. This they said would stop the overheating. I paid them for a new radiator. A month and a half later, my jeep overheat again, now they say it has leaking hoses that needs to be fixed and will cost an additional $450.00 to fix. This is after I paid them $1200.00 in February to fixed the Jeep. I am getting taken for an expensive ride with this Meineke on Boston Post Road, Bronx, NY. Will never go back. Michael S 4/7/11 Why I will never use Meineke again!!! Yesterday I took my mother’s car for a simple oil change. I went to a local Meineke shop. After a quick oil change the mechanic came to me in the waiting room and asked me why the key would not work in the ignition switch. I went to the car, he handed me the key and said try it yourself. Sure enough the key would not go in. Strange but a few minutes earlier when I handed him the key it was working just fine. I had a sense that the steering column had been loosened which would put it out of alignment. I suspect that the second mechanic which had gone over to the car for no clear reason had loosened the steering column while the first mechanic changed the oil. I handed him the key and just walked away to go outside and call my mother to tell her of the problem. While talking to her the mechanic called me back into the shop and said that he was able to “jiggle” the key and get it started. I know a little about the jiggle the key trick and that was impossible since the key would not even go into the ignition switch. When I got back into the car and tried it, it was very clear to me that the steering column was again tightened as it was when I arrived at the shop. I guess that they expected me to cry and beg them to please help me and I would give them some money for helping me out of this jam. Yes, it is true I was born at night, but it was not LAST NIGHT. If this is the type of people that Meineke employees then I will never use Meineke again!!! Terry 4/3/11 I am reading all of these meineke cases and I am convinced that what happened to me years ago in the state of Ct. will now be reported to the Better Business Bureau and the local and state Civil Rights Authorities. Meineke has now fallen to the lowest levels of operation. They can no longer continue in this manner. I hope that each and everyone of you who have experienced shoddy, disrepectful and unconscionable service, will report their experiences to the BBB and all of the other organizations that support violations of our rights. Thank you Art 3/29/11 Very upsetting visit to the Snellville GA Store #1012. False advertising the bill was over the published amount. There was no mention of a Shop Supplies charge, when I complained, THE EMPLOYEE LOCKED THE COMPANY OFFICE DOOR, AND WOULD NOT LET ME OUT. I called POLICE...I can pursue this legally for False Imprisonment. I want to hear from the Meineke home office. 770-931-2601 JD 3/28/11 The meineke on 120th & Washington in Thornton CO as very poor owener ship and mechanic's.The owener Rick very ruid to me on the phone when i called about the work they said they did to my car.I took the car in for alignment they told me i neede rear wheel bearing so i told to replace it.I got a call a few hours later tell me that the that they could not get the bearing out so the had to use the torch that end up causeing more problems.Gerard is the mechanic on the paper said they had replaced the cv axel they did not do anything to it i found out this happened on 3/3/2011 the wife,husban and the son was fired 3/25/2011 .I tried to talk to the owener he said there is nothing he could do for me i am very pissed off.Rick the owener said he very busy looking for anther mechanic my problem was not his problem he did not work on the car .He also said he dont care about us the customer since i will not be goin back there then hung the phone up on me it is my understanding that if the shop is like this and in reading the other posting no body in corportate headquarters care about the customer. Meineke should not get even get the one star i have to pick i will nerver go to any of your store's ever again and i hope nobody else does. Aerica Hayes 3/29/11 Meineke here in Indianapolis, Indiana had my car for two weeks. i took it in because it would not start and was not getting gas(thought it was my feul pump) they said it was a distributor and crank sensor. after replacing both they told me i needed a feul pump. while in the process of putiing on the feul pump they messed up my gas line. i picked my car up to being to drive and it would not pick up speed until it got to 30mph. the next day i went to start my car it would not start.i checked under my hood and one of the wires to the spark plug was out and just lying there. they towed my car in the next day and had it for a whole week when i picked it up it was backfiring and it still didnt pick up speed until it reaced 30mph. the next day my car died on me and is now sitting in my drive way. i called to speak with the manager as well as emailed the owner now response and everytime i call the put me off on someone else. i am looking into taking them to court if they dont fix my car. they made it worse than what it was and now i dont have a car to get to and from work. i am a single mother with three kids and am also a full time student as well. i need my car for work and to transport my kids. if they are not willing to fix then i am willing to sue for the amount it cost to fix my car back like it was. they are not communicating with me at all and i am very dissatisfied with the sevices i have recieved from meineke on Pendelton pike here in Indianapolis, Indiana. Michelle 3/27/11 I took my car to Meineke to check my brakes because they were squeaking. During my conversation with the owner I mentioned the car was a lease. Maybe that wasn't such a good idea. I was told it would take just 20 minutes to check the problem, turned out it was nearly 2 1/2 hours later and a bill for nearly $800 that supposedly changed my front and back brake pads and rotors. Paid my bill. About 2 days later, while commuting 1 1/2 hours one way out of state each day to work the car began squeaking. I called the Meineke shop again and was told to bring the car back in. I travel five days a week and felt annoyed that I had to get up on a Saturday morning at 7:30a.m. to be first on line to be in and out. The young kid who took my keys was complaining about the car being 'just fine' after he took it for a 2 minute test drive. I was on the road again and on my way home to get my rest from a long week of road travel. On my way home I came to the first traffic light and the squeaking noise happened again. I was livid. Didn't have the energy to turn back around so I went home. During the week I was asked to take out a client at work. I felt embarrassed and went out to my car to warm it up and to drive it around the block a few times before the client got in it. No such luck. My car was squeaking worse than ever and this time too, each time I applied my brakes it seemed as though my brakes were going to fall out. The client asked what the problem was with the car and I mentioned I had just gotten them replaced at Meineke. I was thoroughly embarrassed and felt this situation had demeaned my executive status. I called Meineke in Stroudsburg, PA again and showed my anger. I was told to bring it in on Saturday morning. I was at the shop by 8:00a.m. and was not greeted warmly, as if I was the one at fault. Rather I immediately got, "GIVE ME YOUR KEYS!!!!". Bad attitude. I immediately raised my voice in front of the customers and said I was displeased and had been there three times. I asked if my brakes were ever replaced and if they just took my money and ran. There was no way I had new brakes in that car. No way. He said he swore to God that he had replaced them, all the while looking down at the floor. We both knew the correct answer to my question. I asked how long it would take. He said 20 minutes. About one hour of waiting I asked what the problem was. He said he had to order "new front clips". I told him I thought he said, when we test drove it that morning and heard the LOUD squeaking noises that it was the back brakes as he told me it was. He explained that his mechanic said it was the front brake pads and that they were faulty. I asked how two sets of brakes could be 'faulty'. Again, he looked down at the floor and said "well..." I started taking notes and he got nervous. He asked the young woman at the front desk to follow him behind the door into the garage. They were there for quite some time talking. She came back out about 10 minutes later and looked red faced and down the entire time. I wondered what was up with that. About 1 1/2 later I started to pace and feel very nervous and angry. I asked the owner what the hold up was and he said he had to order the front clips. About 2 hours into my waiting he came out and said it was done and that he was going to go for a test drive. I told him I would be going with him. He made a snide and sexual comment, "Why don't we then go and take the afternoon off TOGETHER", in front of his customers and front office person. I was thoroughly embarrassed, as an executive level woman with a higher degree I felt insulted and sickened. I ignored him and continue to walk to my car with him. We test drove it. I asked him while I was there if he had lied to me about ever putting my brakes in to begin with since I still had the same problem the first time. He again swore, looking out the side window, that he did the job the first time. We drove in silence. No squeaking noise. All seemed OK. He drove back to the Meineke shop and literally flung opened the door and walked out. Left me there sitting in the passenger seat with the car running. Oil was all over my car. I was so angry. I want a full refund. The time and effort it took for me to get back to Meineke 3 times just to get the job right after I put my trust into this was inexcusable. I will spread the word especially now that I see all of these cases online courageously sharing their stories. How could they get away with doing this to hard working, upstanding American citizens. Finally, I noticed too that when white males walked into that shop, they were greeted warmly with a hand shake. The minute anyone of color walked in, they were treated coldly and with such disrespect. Never again will I set foot at another Meineke and I will be sure my community is aware of this very shoddy service. Also, that Meineke store allowed their employees to smoke and it was reeking in the garage and permeating through the waiting area. I had to leave the store several times just to get that stench off of me and out of my lungs. Amanda 3/25/11 This company is absolutely terrible. I brought my honda civic in because it was making an extremely loud noise all the time. They said i needed my catalytic converter replaced and the manager pulled me aside and said it was going to cost me 761.00!!!!! and I called my fiance who happens to be a diesel mechanic and he told me that they were just tryingto get money out of me. I called another place and they said they would do it for 250.00!!!! So I told meineke that and they said they could match it. WOW what a price difference, right?! So he said he could repair the catalytic converter for 100 or he can replace it for about 200 so i said ok replace it so i dont have to deal with it later. Well i get charged for a new cat. conv. and i pick my car up and the check engine light is now on...which it was not before i got there. so i gave it about a week to see if it would go off considering they were just moving things around down there.. it still didnt go off then i went to auto zone and had them scan my car and they said it needed a new O2 censor...which shoulve been changed when they replaced my cat.. or at least puut back in place. so my fiance went to change the o2 censor for me and he got under my car and noticed that they didnt even change the catalytic converter!!! It was still the same one.. with rust all over it and there was a brand new metal pipe connecting to the catalytic converter (which was the repair they must have did) and a brand new weld but on the other side of the converter there was still the same rusty, brown weld which proves that this catalytic converter was never even replaced!!!!! And they charged me for a new one. So i go back to meineke thaty i went to in manchester ct and they say to bring my car down. The ignorant manager refuses to listen to anything my fiance has to say and he just kept saying that it was replaced!!! And even im not a mechanic and i could tell it was not replaced!! then he tells us theres no one higher up than him....So then my fiance calls meineke headquarters and they get in touch with someone who apparently is HIGHER up than the manager who told us there was no one higher up than him... He tells me to bring my car down on march 24th and he wouldbe there!! Well i bring my car down after getting out of work early and using my time and gas to go there just to find that the guy who was supposed to look at my car decided not to come in today and the same ignorant manager who wouldnt listen to a thing my fiance had to say before was the one i had to talk to!!! And all he said was we can buy you another cat. conver. and put that one in!!!!!!!!!!!!!!WTF! No. I do not want anymore work done on my car from this place. ever. again. ever. I'm now bringing this matter to court. Deborah Jernstadt 3/10/11 I had my brakes done at 8410 east Washington street in Indianapolis Indiana I have had to take it back 6 times because it was never fixed the first time they put the wrong brakes on it and a bad rear drum the second time I took it up there they adjusted the brakes and told me to pull up the emergency brake twice a week and it still did not fix them I took it back again a manager from a different store came to fix them that is when i was told that they had put on the wrong brakes so he changed them.I was still hearing the noise so i took it back again march 4th to have my oil changed and had him check the brakes again he came out and told me that the first time that they had done the brakes and put a new rear drumI had t on it the drum must of been a bad drum. on march 4th when i was back up there again they had to change the drum because it was bad now I have it up there again today march 10th for them to redo the brakes again in the last year i have put tuns of money into my car at your place of business . I spend almost a 1000.00 not to long ago at that time i told them to fix everything that was wrong but they did not do that either they failed to tell me at that time I had a value cover leek and my timing belt needed to be changed and all three belts needed to be changed now that I do not have a job they want to start coming out and adding all these things. To be real honest with you I think you should fix the timing belt the three belts and the value for free with all the trouble I have had I am thinking about turning this in to the BBB and letting our channel six news cast know about this. It is ashamed that i have to have all these problem's with your company. Addison,IL 2/16/11 They didn't fix problem i had come in for. I explained the problem( car was jerking) to them. Mechanic said it was the rear brakes. He did not take the car for test drive. First he says $400, i talked him down to $260. Drove out of lot - had the same problem went back and got mechanic in the car. Car started jerking, he said oh that's your transmission. My car hasn't run since that day! Who knows what they did to my engine. What good are brakes if the car won't run! It won't even start! I am now driving a rental! Being a woman they had a field day with me. Turn around is fair plan. I plan on taking Legal action! Sharon McElroy 1/26/11 This is my experience with a Meineke location here in Phoenix. On 20 December 2010 I took my car in to have the Oxygen Sensors, a Serpetine Belt and an oil change. While they were examining the car leakage surrounding a hose was pointed out and I had the hoses replaced. I was given a price of approximately $500 to make these repairs. I was called later and told the Coolant housing also needed to be replaced which would boost up my price to approximately $700 dollars. This actually came to over $1,000. I gave the go ahead. When I picked up the car I questioned whether or not they had done the oil change. They had not. A mechanic in the shop quickly changed the oil while I waited. My car was at the shop all day. I picked up the car just before closing and did not make it home before the car overheated and shut down. I waited on the side of the road for a few minutes and drove the car the rest of the way home. I live less than 2 miles from the shop. I called the shop when I arrived home informing Pete Montoya the car was not right, it overheated before I got home. I was told to bring it back which I did the following business day. I could not drive the car during this time due to the danger of it overheating. My car has been back to their shop five times as of Saturday 20 December 2010. They do something to the car to get me away from their premises only to have it overheat again. This week the car was towed to them twice, yes in the same week. They also towed it to the shop after I called the corporate office. The next to the last visit I was told the radiator and heater hose were bad I had them both replaced. Another $662.00. Mind you this was after the manager told me he had replaced my hoses. He also told me he replaced the thermostat. I don't believe the original thermostat was bad as it had been replaced the previous summer. Omar Mei, the assistant manager told me this heater hose was on the opposite side of the car so it was not replaced. I picked up the car at closing and made it less than a mile from the shop before it ran hot again. I called their corporate office the next day and explained my situation. By this time I'm out $1800 for repairs and $200 for towing. My car is now sitting in my driveway--I can't drive it. I believe Meineke negligence damaged my engine and will not make good on it. All I want is my car running like it should. It actually ran better before I took it to them a mistake I won't repeat. When I spoke to the Monica at corporate office I was told the owner would call me he hasn't. I get no further than the Manager Pete Montoya. At this point I want Meineke to tow my car to Coulter Cadillac and repaired correctly. I want a rental car while my car is being evaluated and repaired. I want my money returned and for Meineke to pay for the necessary repairs to my car. Update: I had my car towed to the dealer at my expense only to learn my engine has been damaged. Meineke’s “mechanics” did not properly perform replacement to what they called water pump outlet and gaskets. According to cadillacowners.com they should have also replaced the water pump also as one procedure. The employees negligence was the cause of my engine not getting coolant thus causing the head gasket damage. I was given the car back five times and told it was fine only to have it overheat again and again. I suggest someone from your corporate off who has some authority contact me before I begin shopping for an attorney. I have called three times since the last incident only to be transferred to voice mail and no one calls me back. The ball is now in your court. I have been in contact with the cadillac dealer and was quoted $4,500 to repair my car. I think I will contact the Attorney General's office also. Mr. Z 1/9/11 I have included some of the e-mails I have sent and received from Meineke about my poor financial situation. Not to mention the numerous telephone calls made. You can decide for yourself if the customer got a win-win deal or got the shaft. -------------------------------------------------------- Mr. Z, As this situation has been reviewed with the Sr. Vice President there will not be an offer of compensation. The offer letter is for you to be able to use for future use. We have a record of that letter in our system and both the Director of Customer Relations and Sr. Vice President of Meineke have the file along with the Offer Letter. Again, I apologize for this experience and hope that this has not tarnished a relationship with you. Thank you, Monica Gee ------------------------------------------------------------- ----- Original Message ----- From: mzier(personal) To: Gee, Monica Sent: Tuesday, October 26, 2010 6:18 PM Subject: Meineke's Financial Terms Issue Ms. Gee: As a customer of Meineke since 1995 I have gotten good service and feel that Meineke was a company that stood behind it's products and service. BUT that is not the case as it relates to this issue of your financing program. When I walked into your store here in Omaha on 10/19/10, "Posted" throughout the store were ads that specifically indicated that the terms of Meineke's financing program was 6 months same as cash for purchases of $200.00 or more. So at the time of my service, these were the terms. ( I've actually done your company a big favor by discovering this issue and bringing it to Meineke's attention). Therefore in all fairness, the terms stated are what I expect Meineke to honor. If Meineke wants to change the program after the fact, that's ok, BUT I should not be the one that gets the "short end of the stick" because of an oversight on Meineke's part. I believe two options are available that offer an honest and sincere gesture in resolving this issue. Option #1 : If customer satisfaction is important to Meineke and you want me to continue to patronize your company, I expect Meineke to set me up with the terms "posted" at the time of my service. Nothing less seems fair or honorable on Meineke's part. Option # 2 : As I mentioned in my pervious e-mail, Meineke should, as a "reward" for pointing out this mistake on Meineke's part, offer to pay for my last service and be saying "thank-you". Not we're sorry me made a "BIG" mistake and leave it at that. Leaving the customer hanging and wondering if Meineke as a company is honest and has the customer's best interest, is not what I call good customer service or customer satisfaction. As it stands, you are giving me the impressions that Meineke is not an honorable company. It doesn't stand behind it's financial agreements. It gives one the impression that a "bait-and-switch" situation has occurred. In conclusion, Meineke needs to "step-up" admit it made a HUGE mistake and make good with those customers that met the terms of the " 6 months same-as cash with purchase of $200.00 or more" terms as posted on and prior to 10/19/10. Is $200.00 worth losing a 15 year customer over? You decide. Respectfully, M Z -------------------------------------------------------- ----- Original Message ----- From: Gee, Monica To: mzier Sent: Tuesday, October 26, 2010 10:21 AM Subject: Email Response Hello Mr. Z, I would first like to thank you for contacting Meineke Car Care, Inc I would also like to apologize for any inconvenience this may have caused you, I did receive your email and I have the corrected information that you are requesting. The correct should be six months same as cash on purchases of $299.00 or more. I again would like to apologize for this mistake and to let you know we are making sure that all of our locations receive the correct literature so going forward there will not be this confusion again. Thank you and have a wonderful week Monica Gee Meineke Car Care, Inc Customer Relations 610 Freedom Business Ctr Suite 200 King of Prussia, Pa 19406 Phone: 610-337-6679 Fax: 610-337-6136 D.T 12/30/10 Horrible service. I have taken two vehicles from my business to a location in Erie, PA. I was billed for $5800.00 and the problems are still not fixed. The truck was sent back to my fleet without being properly aligned and the tires were worn down to the wires by the time my employee drove across town. Secondly, the owner of this franchise attempted to commit insurance fraud by telling me he would mark up the price of the deductible on a bill and refund the deductible to me after the service was complete. I have since paid other mechanics to fix the problems. Personally, I, or my businesses will never do business to Meineke again. Mad 11/30/10 Meineke Center 292 4000 Atlanta Road SMYRNA, GA 30080 I usually don't use side places like this because of their ripoff record. I had an immediate issue with my car and they were close to my house. I went up there and needed a catylitic converter. They replaced it and everything seemed to be fine. 2 days later my engine light came back on so I took it back up there. Of course they tried to make me spend more money. I told them that okay, I will be back to get the suggested parts. I took my car to my REAL mechanic and he and another mechanic confirmed that the catylitic converter they put on was a piece of junk and to have them replace it. After taking my mechanic up there with the detection device and showed them they codes, they agreed to replace it but had to order the new converter. That was two weeks ago, everytime I show up or call to get the new converter, they have a different excuse. We got the wrong part in, my exhaust guy is off, etc etc... I'm trying to be patient, but I'm about to get ugly. James is the guy who runs this establishment. He is lazy and a liar. I will be up there everyday in there face if need be and I will make sure that all of their customers that are in the waiting room are aware of my situation. 400 dollars isn't chump change to be throwing away. Pam 11/16/10 My son purchased a lifetime guarantee for brake pads for my car, he spent about $500 and more. I went back to the store for my brakes because they start grinding on a Sunday I took my car to the shop on a Monday only for the saleman to jack the price up of about $394.00. Stating the car needs rotars and they could not replace the lifetime guarantee brake pads. Not only that they had a sign out front of the store advertising oil change for women for $9.99. When I went to pay for the oil change they charged me an extra $5.00 to depose of the oil, but on my receipt it showed $2.50 for deposing of the oil. They are false advertising all the way round Meineke is a big rip off and I plan to tell the world! Pam Alex 11/17/10 Nov 2010 took my S10 Blazer to Meineke in gelbert AZ to have my lower intake manifold gasket replaced...$827 later I got my truck back from them I got to drive it a whole 48 miles before my oil pump went out while on I10 ruining the engine. I have been in contact with Bruce Clark with customer service who told me that he would be calling me back on monday. No call on monday, so I called him on tuesday and his secretary told me he was on the other line. Wednesday I got ahold of Bruce who then lied to me and told me he was out of the office on monday and tuesday and was very rude said he had a conference call at 3pm and he would call me back as soon as it was over. Go fig Bruce didnt call again. How do you run a company when you treat your customers like this. I have over $300 in towing fee's and $500 in rental charges But i guess maybe Bruce will call me tomorrow... BBB 11/19/10 Do not take your vehicle to any of the houston stores! I took my vehicle in for brake work to the longpoint location, my car ended up staying there for two days! The sad part is after receiving my car back, I was able to drive it about a mile then my brakes locked up! They wouldn't tow it for free. I paid $80 just to get it back to the shop. They told me it was nothing they could do. I then took my vehicle to another mechanic to learn the meineke put the wrong part on my car! They proceeded to give me the run around but after 2months they actually ordered the right part. So unprofessional! They didn't even apologize! Helen 11/19/10 I see now, that I am not the only one who has been ripped off, taken advantage of, and not have calls returned. I entrusted my vehicle to Meineke (Bflo, NY) for years, oh they were fine doing the maintenance (oil& filter, tire rotation etc) but when they tell you need this or that, you do it , pay up the caboose, return for the same problems, problem not resolved, they cause more damage to your vehicle, don't own up to it, and no one calls you back....Where are you CEO, Presidents ? return my calls, or respond to the letter I am sending to you. Moon 11/12/10 My car left me stranded on the highway and I the tow truck driver (AAA) took me to Meineke (AAA endorsed). It was my fuel pump. They replaced it and I paid them $944.00. That was in July 2010. In October 2010, my "check engine light" went on and I took it to the dealer where they found that the fuel pump was not "attached" properly. It cost me $349.00 to have the gas tank removed and replaced for them to find the problem, which they fixed. Do not go to Meineke for car repairs. They do not know what they are doing. They owe me $349.00. Concerned Father 11/7/10 My daughter took her car to meineke in Lowell Massachusetts for a grinding noise from the back tires. She had asked them to look at the car to determine what was wrong and not to conduct any work until they calculated costs of the repair. She had also asked them to look at why her dash board lights were flickering. When she went to pick up the car she was told the brake job would cost around $900 because the rear rotors and brakes needed to be replaced and that the calipers were ceased and they would need replacing as well. They had also told her that the flickering in the dash board was due to a failed sensor that would cost $1500 to replace and that the car was unsafe and she should not be driving it. Since she is a college student and barely gets by as it is she decided to park the car and not do the work. Meineke charged her $98 and wrote it up as a diagnostic charge. Since I work on my own cars and know more than your average person I decided to take a ride and see the issues for myself. After taking the car for a ride it was obvious that the pads and rotors needed to be replaced and the supposedly ceased calipers were working well. Also I found a loose wire that was grounding causing the display lights to flicker when she hit a bump. I took the car to a local shop and had the work done in less than 2 hours and they charged me less the $290. They replaced the rotors, brakes and fixed the loose wire. The reason I am writing this is because this particular Meineke owner seems to be taking advantage of the fact they are in a college town and prey on kids that are on their own. When I called them and challenged his position he said "whatever buddy" and hung up on me. So I decided to visit him and I asked him if Meineke knows how their name is being represented and if he treats all his customers this way. He was very combative in this discussion in which I told him that he had lost a customer in which he shrugged his shoulders and it was clear he did not care. I am not sure if Meineke evaluates their operators but this guy thought he was going to get away with over charging for work he was not going to do. What he did get away with was a young womans hard earned $98 and a disgruntled father that knew he was trying to steal from. Khay 10/20/10 This company has very poor customer service. Had our car serviced there for an oil change. Two days later our car was out of oil and knocking which left us stranded on the side of the road due to the wrong oil filter being put on the vehicle. Luckily we caught it before our engine locked. We took it back to the location and they said they would fix it. When we got our vehicle back there was a loud knocking sound when driving it. We took it back again and they said they would fix it. Come to find out it was the lifter that was knocking. After taking our car back 4 times they still had not fixed the problem. They also would not give us a car to drive. We have 3 small children that need to get to school and we have struggled to get them there. They finally agreed to put another motor in the car that was used and upon doing so they kept our car for going on what is now the 5th day. I am an upset customer that wants an answer. I have no car to drive to get my kids to school or myself to work. Ana 10/4/10 Very unsatisfied with the poor and awful service that I received on my last visit. First of all I brought my van in for a prefered customer oil change (the usual) that includes brake check and fluid top off (at least that what the ad says) So I dropp off my car and about 2hours later a get a call form the guy at the shop to let me know that my car was ready but that one of the lug nuts and stud had broke when they where taking off the rim. #1MISTAKE: As far as I know if they brake soemthing aren't they responsible? Well as far as I know if they would've called me an told me hey you know yout rim lug nut is loose or weak and might brake if we try to take it off and I would've said that it was ok for them to proceed then it would've been my fault. But the only call I got from them was to let me know that they had broke it and that I had to pay for the parts and labor to get it fixed (which was going to cost me $80.00!) IF I wanted to get it fixed. Ok, so I come in to get my van and explain that I have to go get my daugter at school so they tell me that I can take the van like that and bring it back later if I want them to fix it but that they dont have the parts there so that if I wanted I could go and buy them from the Chrysler dealer. So I go and pick my dauhter up from school and then run tho the dealer and get the parts (out of my pocket) So I buy the parts and go back to the shop and tell me I have the parts. Again I ask them that since that was some thing they did that they should be responsible for getting it fixed. Again they say no. Now I'm not sure if they were treating me like this just because they saw me by myself with my two girls, but whatever the reason is I'm still very upset by the situation. So about three days later I start to hear and awful sound whenever I'd hit the brakes. BUT according to meineke they had checked my brakes as a "courtesy inspection" Obviously that wasnt the case. So I took my car to a DIFFERENT shop and they showed bow bad my brakes were and couldn't believe meineke didnt say anyhting. Well I know why, becaus ethey never even checked them. Not only that but this morning as I was drving my daugyter to school my dashborad began to alert me that it was overheating! Why? Becuase it had no coolant so I pop open the hood to find that the coolant container was completely empty. Therefpre that sure tells me that meineke never checked my brakes and never topped off the fluids! I'm very disappointed I expected so much more from a place like meineke. Just if youre wondering my van is under the 100,000 miles and I'm the type of person that likes to get there vehicle serviced every 3,000 miles. I wasn't going to say anything about the first inccident but then when I noticed they had never checked my brakes I began to heat up and then his morning when I noticed my fluids hadnt been topped off.....well that did it.I've been calling the customer service number but no one answers. BBB Report 9/30/10 1st I had my truck tuned up with oil change and lube. I told them my truck was shaking and had asked them to check the ujoints to make sure they were not the cause of the shaking. I was told they were fine. I asked if all of the fittings took grease, José ask his worker if they all took grease he replied yes they did. I paid and left. 2nd visit I called and told them it is still shaking. They told me that I needed new shocks and they would rotate the tires, I had that done. Then I left and did not use the truck for 2 weeks. When I did use the truck it stated to shake worse than before. then it started to leak tramistion fluid I called José and left a message what had happened to me & asked him to call me, (HE DID NOT RETURN MY CALL) So I called him again Monday morning. And told him I was going to bring it in. I did he was going to do some other repairs as well. Then he called me and told me I have real problems my transfer case is broken because the ujoints were bad (DUE TO THE FACT THAT HE NEVER CHECKED THE UJOINTS BOTH TIMES I WAS THAIR) and not one grease fitting had been greased. (THEY TOLD ME THEY WERE FINE) (THEY TOLD ME THEY WERE GREESED) then when I called Jose, he said that I told them to check only one the front ujoint not the back I SAID check the ujoints. When you check ujoints you check (all of them.) Which he did not, he never even greased any of them even when he should have changed the oil and lube. I have pictures of the rusty fittings with no grease on any of them. And videos of the u joints that don’t even have pin bearings left in them they are so bad. I don’t know what happened here. I thought he was a good guy?? Then he told me that I needed a new transfer case which would be like $1500.00 plus the installation of it. That was a lie it only needs the front sleeve I got a price of $900.00 to $1000.00 to get it done from someone I don’t even know. So he wanted to charge me double the cost. For work that he caused. Do to not checking or replacing the ujoints. And they out right lied when I asked how they were and if they took grease. If they had checked, changed or told me to get them changed. We would not be where we are right now He should pay for the repairs to my truck. if he did his job and he did not lie to me, this would have never happened BBB Report 9/30/10 Meineke Corporate Office Said they would get back to me never did So BBB then court Page 1   Page 2   Page 3   Page 4   Page 5   Page 6     Write A Review For Meineke Corporate Headquarters Note: This is not to be used to contact Meineke Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Meineke. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. Your Name Your Rating (5 Stars) Best (4 Stars) Better (3 Stars) Good (2 Stars) Fair (1 Stars) Poor

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