McAfee Corporate Office & Headquarters

Impossible to deal with McFee customer service. They don't understand 1) English well enough, 2) Don't understand the problems stated' 3) require the most convoluted method to continue an existing subscription and most recently, kept giving me the wrong telephone number to call to reach someone in Santa Clara. I;ve cancelled my subscriotion and will never use again.

Customer service rep lock up my computer because I ask him to remove the spy wear from my computer I fix it my self I don't think I should pay 80 dollars for no service and he was rude and yelling at me my computer is for work and I need it

I purchased McAfee Antivirus 2013. Tried ti install on my computer did not work. Called an 888 number person on other end told me he could fix an unknown problem for $99.99. First of all you could not understand what he was talking about. When I told him I wanted a refund, first thing he asked for was my credit card, when I explained I was not comfortable with this, told he would send me an e-mail with a form to fill out, and corporate. They sent e-mail but I am afraid to open. McAfee shame on you . I hope no one ever buy's your product again.

I have been having a problem with MCAfee Support for over a week. MCAfee uninstalled my MCAfee that is paid for and then could not re-install. They somehow deleted the Windows Dervice Pak one from my windows 7, the removed vsome icons from my window screen andnow they say they wqere not there. I had to pay Microsof $139.00 to reinstall the Service Pack one. All I ever get on the phone are off shore people that are very hard to understand. The tell me they have to "send this to a higher department and I will be callled in 24 to 48 hours". I gave them two numbers but they only call on the house phone even though I asked they also calll on my cell. They leave a message and when I call back I am told agin it will be 24 to 48 hours.

I will not talk to off shore customer service departments. Your system is not longer allowing me to connect with frontier email on windows. I have a three year contract and I want a refund for the last year. Frontier says you added an update that interfers with their connect process, and my email mail account no longer works. It cost me a job interview.

I am so frustrated with McAfee I could just scream! I had some soft of malware try to attack my computer yesterday. Being computer illiterate, I called a McAfee technician (Albert) to find out what was going on with my computer. After he rudely explained to me that McAfee does not protect against malware and spyware (yes...he said that), he continued to be condesending and rude. After getting frustrated with his rudeness myself, I snapped back at him quite rudely. He took over my computer and kept showing me the same problems over and over but would not explain them. When I didn't understand, he would fuss and then pull up a browser, typing in a key word and told me to read about it. He then told me that it would cost $199.95 cents to have a Level 5 technician fix my computer. I told him it was too much money for my family and I would have to discuss it with my husband. He then told me if money was the issue I should have said so, but since I was rude he would not help me with getting a discount. After getting off the phone with him I used the internet service on my phone to find a way to fix the computer myself. And yes, it was the McAfee website that taught me how to remove the malware myself. After an hour I was able to fix my computer on my own. Yes, computer illiterate me fixed my own computer!! Albert did not direct me to a way to fix it myself nor did he do his job of fixing it. MCAFEE IS RUNNING A SCAM ON FIXING YOUR COMPUTER WHEN THEY SAY YOU HAVE TO PAY AN ADDITIONAL AMOUNT OF MONEY TO HAVE IT FIXED. I feel so sorry for those out there that have paid the money to fix it, not knowing they could have done it on their own, just by visiting the community pages on McAfees own website. Shame on you McAfee!!!!

Was ripped off the same as above. Call DATELINE and request a fact finder story be investigated for double charging - charging after the account terminated - Mc Afee has to be held accountable. It is a federal offense to remove monies from accounts once permission is revoked. CALL DATELINE - REQUEST AN INVESTIGATION _ THE MORE THAT DO THIS THE BETTER THE STORY!!!!!!!!!!!!!!!!!!!

Yes that last comment is true:Whilst I’m sure the tests were well ineontientd, they are not particularly scientific and as the author admits, Sophos results were significantly improved if the tester turned on the relevant options, suggesting the product documentation was not consulted.Having retrieved the samples (the author having posted the malware samples on a public website!!!) it appears a few extra settings were required, in particular, one of the samples was a email stored as MIME but the ‘decode MIME’ option wasn’t turned on. Another sample was in fact a potentially unwanted application and again, the option to enable detection for PUAs wasn’t used.While Sophos performed better than many of its competitors, the sample set was far too small, the methodology was confused and the author obviously isn’t well versed in handling malware. All of this goes to show that testing anti-virus products is a lot more complex than grabbing a few samples and scanning them.I would recommend anyone wishing to compare products to look for recognised testing organisations and publications such as West Coast Labs and Virus Bulletin.So take particular care in using this biased testing.Do you just setup your AV and not configure the options?

I quit using MacAfee when it proved to be the slow down on a peiorvus computer. I did, however, find other AV software. If that starts to be a problem, I may go back to check out McAfee again .but will admit that they have irritated me recently by auto installing with a recent update of something else (Flash?). I truly hate having to to scrutinize all the crap that comes up when an auto-updating program wants to update I suppose I should be glad I get to see what the program is doing. I wonder how many people are actually glad MACAFEE was auto installed? Vs how many people have no idea why their computer is slower today than yesterday

The WORST customer support I have ever received. WE MUST ALL....quit doing business with companies who have off-shore customer service; you can't understand tgheir reps and they can't understand you....

For all of you having problems with automatic billing; all you have to do is contact your credit card company and tell them it is a disputed/unauthorized charge and they will credit your account and charge same back to McAfee.....this is LAW!!!!

On 08/14/12 At 10:04 AM i spoke to some one at McAfee she said she was no longer in the system with me but she still was, i realized this when i tried to log off. she kept the screen hidden from me, also i have been having trouble with my email an she said she would give me the phone # to Gmail after looking up the the number she gave me it appeared to be a private 800 number. i called McAfee corporate and left My telephone number with Mr. Dick Cone answering machine,would appreciate a call.

renewed total security , got trojan virus , could not be removed called cust. service, 3 hindus in different occassions answered could not understand them, gave some bull that I had to pay $89.00 to remove virus, adv want a credit, said supervisor wl call me back within hour, today is 24 hrs later and nothing , got Norton and found 23 malaware that McAfee did not catch. My advised this is a lousy co. hires cheap labor in India that do not care about customers, see how many reputables corp. have done away with India . keep away from this people !!!

How did someone post 7 stars! Must be someone from McAfee as this is the worst company ever. After puchasing my new Dell, preloaded with a McAffe, I started getting messages that the firewall and anti-virus components were turned off. I emailed McAfee and got a call from someone saying first that they were from Dell, then from McAfee, then from PC-Care acting on behalf of McAfee. Guess what? They could fix my infected computer for a measely $800! And I had to do it RIGHT NOW as I had a serious infection and someone was on my network. I tried in good faith to alert McAfee that something was amiss. No GO, folks. I told them I then wanted to file a complaint, but they wouldn't give me the name of their Chairman of the Board. This is a publicly held corporation and this is illegal. Dell should know better. A word to the wise, I felt coerced to upgrade and Would caution anyone to avoid this company and this product. You will not have peace of mind; rather, you will have one big headache.

Most of the reviews are right on target. Rotten to the core. Reneew popups come on one month before expiring and the only way to stop the pop up is to uninstall the McAfee Program. Don't count on support either...you'll only spent hours on the phone waiting while listening to mind altering noisr called music designed to drive you to hang up to get away from it. Live person to help you with your problem...forget it unless you want to try to talk to someone who speaks in a dialect you will be challenged to undeerstand and will keep reading from a script the same thing over and over again. McAfee has earned every criticism I've read. I wish I had read read them before purchasing. They got me for $99.99for their All Access Program. I'm going to spent another $50 and take them to small claims court.

THIS FOR UPPER MANAGEMENT : THIS IS CONCERNING DOUBLE DIPPING MY ACCOUNT FOR THE LAST 3 YEARS !!! I NEED TO TALK TO SOMEONE, ABOUT THE RETURN OF MY MONEY, I WILL BE TURNING IT OVER TO THE STATE ATTORNEY GENERAL! IF I DO NOT HEAR BACK FROM YOU IN A TIMELY MANNER. REF # / CS773813554 / CS101428687 FROM 7-3-2010 TO 7-3-2011 THIS WAS TAKEN FROM MY ACC. WITHOUT MY PERMISSION YOU CAN CALL ME AT THIS # 870-946-5350..... P.S. IT WOULD BE NICE IF YOU HAD A PHONE NO. THAT SOME ONE CAN CALL YOU AT?

Right now I am pretty much fed up. I haven't had McAfee for over two years and last year I was sent an email from McAfee charging for subscription. I called and told them I no longer had the program and to reimburse my bank card. Today I get another email charging me again another $49.99 for a year subscription. I called customer service and hold and behold I end up speaking with someone in India. I demanded I be reimburse as soon as possible and was told it would take 5 days. I asked to speak with a manager and was told I would get a call back from the manager - that was an hour ago and still no call back. I called the number above and it goes into voice mail. If I don't hear from someone real soon not only am I reporting McAfee to the BBB I am also contacting the Attorney General. Oh, and by the way the reason I choice not to renew with McAfee was I ended with a Trojan.

I have Mcafee Total Protection! My computer got a Virus and I had to pay $200.00 to have it removed, where is my protection and why do I have to pay for it??? What is your anti-virus worth if it is not protecting my computer?

THE INtenet security worked great i bout total protection and thats where the problemes began it took the expireation of the the internet security and shut down after the tech had changed the date manually thru remote control called againg and they couldnt fix it so the third time i was looking on their website and saw a place call pccare247.com thinking that mcaffee would screw up again i called these guys. i had 23 viruses on my computer which they cleaned off and offered me a 24 month service plan for 250 in lieu of just paying for them fixing the problem created by the mcaffee mess. now mcaffee is claiming they are a 3rd party provider and say they dont pay for 3rd party providers when the place was listed right on thier website

Purchased McAfee Total Protection 2012 on December 8, 2011. Downloaded producted but could not activate, because package came without product key. Emailed McAfee, they emailed me asking for proof of purchase, which I sent. As of today, December 21, I have not heard from them, even though I've sent two more email. Waste of money. No respect for customers. What a SCAM!!!