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Mattressfirm is a joke bad business
On 10/3/2013 I attended he State Fair of Texas. I purchased a mattress from Mattress Firm booth. I was approved . The salesman scheduled an appointment for that Saturday 10/5/2013 between 12-3 pm. They never made the delivery. The deliveryman called a couple of times saying he's lost. I confirmed my address, which was wrong. He calls me back at 7pm saying he's an hour away. I told him to cancel the order. After reading the complaints. I'm glad I canceled. Ill shop around.
I paid off an account for a mattress in the year 2011 then in 2012 had an artery burst in my head, and was forced into bankruptcy...
Matress Firm falsely reports to the credit bureaus that my account [closed a year earlier] was discharged in bankruptcy.
dont buy any from this store. the store held my refund for 3 weeks now. I was told the refund was entered or processed wrong and i had to wait another 5 days. this is inexcusable. I called corporate office about the situation and did not get response.
I assume that if the error was processing on their end., i should have not to wait another 5 days. Very frustated. the company cannot expect a return business from me
We are currently sleeping on the second mattress that we received from Mattress Firm that is defective--all within a month's time. Every time we have had the mattresses changed, it costs a delivery fee...when I called corporate Customer Service about this concern, Clarence copped an attitude on the phone and was less than helpful. We will be sending this second mattress back and purchasing our mattress from another company....
I purchased a mattress from one of your store in Kissimmee, fl on Osceola parkway about 2 years ago. The model is A100/C100. It alsohas GA 1799 (Fl) on it. It is a Thermapedic TM Fusion and the date on it is 4/7/11. I went back to the store and they said they couldn't do anything about it because
the place that they got it from was out of business. I moved and misplaced the purchase slip (I am a Sr Citizen). I will never purchase anything from Mattress ! again and I will be sure to tell anyone who is about to go there that this place is no good.
I received better support from my old mattress ! This was purchased on 11/18/2013 after we were finally able to scrape the funds to afford it. From your store at 5 c North Durham 1310
1515 North Pointe Dr. Ste 101A Durham, NC 27705.
Our receipt was 111825cnffi
We could not afford a brand new one so we got the discounted mattress and box spring for 1009.00, still not a small amount of cash. We gave it more then the 100 days suggested to "settle" into the new one.
That period is long past and my back is not just no better but worse!
I would not recommend this brand or company to anyone that I cared about. All in all I'd prefer sleeping on the floor.
There were (are) plenty of mattress stores to chose from, this purchase was my error that I now have to live with for years.
From this point on all major shopping will be done after I check ratings with The BBC
I purchased adjustable bed and mattreses from Mattress Xpress, which Mattress firm took over. I am handicapped and the mattress is defective. It rolls up under my spine and does not even stay on the bed. Mattress Firm sent someone out to see it and they have refused to replace it. My spine was severed a few years ago and this bed is causing me tremendous pain. Where is their Warranty? Buyer Beward
Purchased a New Mattress & Box Spring Set and received a Used dirty mattress. The replacement mattress received was also in the same condition as the first.
I returned a mattress that I never picked and 10 days later I still have not seen my refund. When you call customer service- you get voice mail and the run around.
I purchased a mattress for the store in Pembroke Pines. I returned a week later because the quality was poor. I, unfortunately, allowed the salesman to talk me into exchanging for another set. I did back in October. I am at wits ends over corporate not sending credit memo to Progressive so my 90 day payment can be calculated. It has been 6 months and I feel like a tennis ball between the Williams' sisters. It is impossible to get through their corporate office.I WILL NOT RECOMMEND THEM TO ANYONE.
Here's the deal. Mattress Firm is a great company. I have bought 3 mattress sets from them and also have sent several referrals in. I have always been shown great customer service and respect. Yes sales people are there but theyre only job is to help us find a mattress not like other companys.
I purchased a new tempur pedic king mattress with the support boxes in Tennessee and asked them to hold the order because I was moving to South Carolina. Close to 4000.00 I paid thinking I was receiving a brand new mattress and new support boxes but instead they gave me a used bed and will not correct this at all. Does anyone know what I can do to get the new bed I paid for or am I stuck with a bed that wasn't new. These people took my money and now I am thinking they are thieves. They knew how to sell the pants off of someone I give them that! I paid for a new bed, not a used one yet that's what I got.
Our experience at Mattress Firm - Arlington south location was wonderful. The sales man, Chris, was knowledgeable about all the products in the store and listened to what we were looking for and directed us toward mattresses that fit our needs. The store and beds were clean. After 4 hours, and staying open late, we had made our selection. They were ready to deliver the next day (a Sunday) -- but we needed to delay the delivery for a few days. After sleeping in our new bed for a few days we're just as happy with it as we were at the store.
Great sales team and great product!
On January 1, 2013 we went to purchase a bed set and paid $200.00 down. On January 4th, Mattress Firm still was not able to give us any information as to when we were approved for a 90 day, same as cash deal, nor could they get a hold of the finance company to inquire about it. As of this date, 1/21/13 we are still waiting for our refund. They told us that Friday 1/4/13 after I canceled the order because of lack of communication, they said that the corporate office will only do refunds on Thursdays. Today is a holiday and no mail delivery. If no check tomorrow then drastic measures will apply. I would not recommend this company period.
I'am shocked to read all these horrible experiences that some past customers have had. I just want to say Mattress Firm in Houston, Texas the one on Hwy 6 South needs to commend Perla Aguirre, she was professional, kind, and example of superb customer service. She went out of her way to accommodate me and made sure I recieved the best experience with Mattress Firm. Mattress Firm you need to commend Ms. Aguirre and better yet promote her to train your sales staff on the do's and dont's of excellent customer service. I would like to believe Mattress Firm is in the business of excellent service as well as merchandise and DOES NOT want to rip off the American Public. Mattress Firm" Perla Aguirrre" her name says it all, she is a jewel in the Grown of Mattress Firm. Please give her the recognition she deserves.
Maybe, if you have more people like Ms. Aguirre these comments would read more like mine.
Thank You, again for Helping out one of our Young, Military Families.
thus company is so bad, they need to be put out of business if action is not tooken place the managers are rude n always trying to make threats with its workers, the job show favortism to its employees, they do not have secure itiems fa the workers, they fire workers if they get injured n nt able to get back up in work, some of the managers are show racism, the customers services is very very poor, beds are messed up, they managers talk to the customers n associates any type of way, its required by atate law that they recieve breaks if their working more than 6 hrs, well the mattress firm warehouse does not give them lunch breaks are 15 min breaks, in I can go on in on. so I really believe action need to be tooken care of. or just shut the business down or get new mangement into da office
There is no rating avail for the poor quality of customer service this company dishes out. Be ware and dont purchase from them. I purchased a mat and adjustable base. first they are out of stock. then they for got to put the order on the truck. so they will be out after five. I sat there all day waiting. they are coming that day between five and nine pm. at nine thirty they wake my neighbor up and try to deliver the mattress to him. Needless to say I did not accept the shipment and canceled the order. by the way all we heard from the store sales person is the company wants to have 1200 stores God forbid.
What a joke this company is!!! I had to wait 4 weeks before "inspector" came to check my mattres and see if there is a problem. He just took 6-7 pictures to proof that ther is no saging and that was it! I got my request denied because there is no problem according to the pictures!!! It does not mater that when i sit on the mattres i sit in a hole!!! Now i have to wait another 3 weeks before i can call for another inspection, but what is the point of that!?!
The worst company ever for refunds been waiting 6 weeks for my refund of my mattress SOFT beds yes unfortunately I bought 2. Don't deal with this company ever, I had to file a dispute with my credit card co. NEVER AGAIN.