Match Com, L P Corporate Office | Headquarters
8300 Douglas Ave.,Ste. 800 Dallas, TX 75225
(214)576-9352






Reviews For Match Com, L P Corporate Office


Concerned Member 5/11/12
Match.com has very deceptive business practices. The 6 month guarantee terms don't tell you what you need to do to take advantage of it until the fine print near the very end of a long and boring legal narrative. There is no way to contact the company given when you click on contact on their website. The auto renew policy is very hard to get out of unless you mark your calendar and remember to cancel within the narrow window where this is allowed. Of course they hope you will cancel early and not get the service you paid for.



Miles Llorente 4/15/12
I had a paid 6 month membership because of your guarantee and I have not met anyone or have made a match, and now my account is closed and I should of been renewed with the guarantee that was offered at the time I purchased my account. And when I purchased my account, I wanted a 1 month trial, but was charged for 6 months, so I went with it because of the guarantee, and now I can't access my account, and when I called customer service, I was told I would have to pay again...what kind of guarantee is this when I don't receive what they promise they can provide, and when not provided, they automatically tried to charge my credit card again for another 6 months, and I have contacted customer service several times without getting this resolved, and representatives telling me they need me to pay for another 6 months. I agree, a class action suit should be filed against this company if they can't honor the guarantee they advertise.



D M Griffis 1/25/12
I have tried to contact Match to inquire as to why my six month guarantee was not honored when I COMPLIED with the requirements. As far as I am concerned a six month guarantee by Match.com is no guarantee at all.



Teachups4 1/16/12
I am very discouraged at all the blogs that I have read here because I only visited the site once, to figure out how to stop them from sending me ads. I am receiving emails from total strangers. My husband and I have not visited this site. Its very annoying!



marketwiz 1/17/12
this company should be sued by a class action law firm for abuse, illegal and false advertising, not securing customer credit card details, having the worst customer service, if anything, on the planet, unauthorized charges with no leniency for refunds, no grace periods and renewals without authorization, false earnings, violations of securities laws, multiple SEC regulation violations, the list goes on.




Liza 1/13/12
The company should not be leagally able to charge a customers credit card without their permission! Unfortunately, this is what they did to me and apparentlly a lot of others. Their customer service reps do nothing but repeat their unfair polies which is sometimes in their fine print (not always). I am out $130.58 because they renewed my subscription withut my consent. I am consulting with a lawyer.



JKRN6968 1/9/12
I am so angry about being auto billed and not finding a resolution. I feel scammed and when that happens, I get really angry. Class action law suit would be appropriate here. I was willing to pay for the additional time that my account was active but cannot resolve being billed for 6 months with no recourse.



Still single 12/18/11
Customer service horrendous, no pro-rated cancellation refund.

Since when is it permissible to not get a refund for a crappy service?

They are going to need ALOT of that scam money, 'cause the lawyers won't be cheap!!



tina 12/20/11
This site is a scam along with most of the people that contact you! They are "men" that say the are widows or divorced, usually single dads that want to marry you after a 10 minute conversation. They will go so far as sending you flowers then turn around and ask you to buy them things that are needed before they come sweep you off your feet. Match does not take any accountablity, they will only blame you! Save your Money and rent a dog for the day and go jogging in the Park to meet a nice guy!

In addition they will do anything and everything NOT to REFUND a dime back to you, but only refer to their disclosures???



Suzanne 11/13/11
Worst website and customer care ever! I paid only for one month membership but I found they AUTOMATICALLY renewed my account at the end of the subscription. Ok, then I completely canceled my membership. But guess what? Again, my credit card was charged the same amount!! Its rediculous u can't even talk to a real person of their customer service team!



ms. b 8/11/11
match .com has continue to harrased my husband and now they are harrasing me with their emails i contacted then several times but they still continue to send advertising to my husband and now they started with me!!!!!!!!!!!!!!! no matter how many times you asked to leave you alone because you are married they still contin ue to harras us one time they even did it by phone. nothing stop this company from their predatory tactics



sheila 9/4/11
this site sucks. every other day my account is closed then i'm put on hold for hours talking to people who have no idea what they are doing. they keep telling me my account has been compromised!!!!! what the hell does that mean ? i have spoken to so many people been told do this do that and things will be ok. lies !! i was even told by a rep that one of the supervisors lied to me. right now its 10:30pm & i've been on my phone since 6:30pm with them.not only that you cant understand a word they say.i could go on and on and on but why. who in this company cares. i to will be contacting the BBB local tv stations newspapers and anyone else who will listen. i did see that there are some class action suits going on and i will join in. PLEASE ANYONE INTERESTED IN JOINING PLEASE THINK TWICE. THEY ARE SCAMMERS. AT LEAST THATS MY OPINION.



Paul Messner 9/5/11
Yes, I would like some to help me rewrite my profile, but still you need some more people in the thinks I want!
Thank You!
Paul Messner
paul1950@cox.net
profile name is : lookn4fun712



KS 9/9/11
I, too, had the problem of trying to get a refund after less than 48 hours of signing up. They said they just won't do it. Well, I'll have my bank stop payment. I'll tell people that's not a good dating service to try.



gilbert 7/10/11
The absolute WORST customer service. They have found a way to pay for their legal fees - by screwing the customer
WATCH OUT FOR AUTORENEWAL. Make sure you cancel your subscription after you sign up so you don't get stuck with a blind charge.
NO REMINDER EMAILS.
NO EMAIL STATING THE RENEWAL DATE
NO EMAIL STATING THEY AUTORENEWED YOUR SUBSCRIPTION.
NO REFUNDS

THEY HAVE NOT HEARD THE LAST OF ME.



8/3/11
i have problem in my account i cant login ..i dont know why..plz help me



6/23/11
Match stinks!!!



Evelyn Iehle 6/25/11
when I CLICK ON A MAN I GET ALL iHAVE WRITTEN ABOUT MY SELF.NOTHING ABOUT HIM, THIS IS THE 2ND TIME i HAVE TRIED TO EXPLAIN THIS!!!!!!!! WHY DON,T YOU FIX TGINGS???????\\\\\



Debbie 6/28/11
Agree with above. Standard letters which are unsigned, rude customer services, automatic renewals with no reminder letters, very difficult to cancel. All in all a very dodgy company to deal with. I'm out £100 and very upset.



Concerned parent 6/14/11
Profiles should not contain pictures of minor children especially on a profile that lists the member as divorced and they are not divorced, but separated. This particular member does not have the consent of both parents to post these photos of the two minor children (both girls). Beware of profiles reading "my kids are my priority", because most often the kids are not. They are only being used as a tool to try and catch the attention of potential matches. Be smart and see what happens.



Ms. Cia 6/15/11
Match is a rip off! I cxl my auto renewal and they renewed it anyway!!!!!



Jo 5/31/11
I was on Match.com from the end of March to the end of May. I have had two scammers who totally broke my heart and two men who flashed me within a week of meeting me. I have been asked to have cybersex with all my contacts and it is a horrible feeling to be stalked in cyberspace. Match.com said they screen people but the only screening they do is to make sure your credit card is in the clear. These people do not care about you at all. The Match.com commercials keep showing the same couples because those are their only success stories. I feel more raped by the company than by the cyber creeps I met. There are more negatives to this site than positives.
BUYER BEWARE!! The only 'match' this company is interested in is your ID to your credit card. I am sorry and sadden that I even wasted my time. The best way to meet someone is the old fashioned way, through family, friends, and neighbors.



Rena Hallowell 5/25/11
I DO NOT WANT ANY MAIL FROM YOU DOUCHE BAGS ANY MORE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I HAVE OPTEd OUT MORE TIMES THAN OUR CURRENT NATIONAL DEFICIT!!! YOU ARE SPAMING MY FRIEND'S E-MAIL AND IT MUST STOP NOW. TAKE zoas@hotmail.com OFF THE LIST!!!

I DO NOT EVER EVER PLAN TO FIND ANYONE TO "Settle down" WITH, EVER!

Sincerely, RH.



Trina 4/17/11
I signed up for the match.com 3-day FREE trial. Prior to activating the account, I had to give my credit card information & select a package that would be automatically renewed if I did not cancel within 72 hours. I selected a 3-month re-newel at $59.97. I went in to cancel before the 72 hour time frame & was asked why I decided to cancel. I selected "Cost too Much". So they offered me a promotional deal of 3 months at $29.99. I figured why not. When I looked at my bank statement 1 week later I realized they not only charged me the $29.99 but also the $59.97. When I called customer service they basically stated there was nothing that can be done due to their no refund policy. In addition, when I decided to continue with the $29.00 offer that really didn't serve as a full cancellation. Instead it counted towards 6 months of service (they charged the first 3 months at the 59.97, then I get the next 3 months at $29.99. They tried to make it sound like such a great deal... Six months for only $89!!!) Now does that make sense? First off, I only asked for 3 months initially & that was ONLY if I decided not to cancel during the trial. I did decide to cancel due to cost. Instead of canceling me they tack on an additional $60 b/c they think I'd be better off with a 6-month subscription. Didn't I just say that I didn't want to pay the $60 - so why would $80 be ok? Furthermore, the offer said nothing about a 6-month promotion. It said 3 for the price of 1 month. After being on the phone with customer service for almost 45 mins & talking to reps/supervisors who continued to tell me their was nothing that could be done, the issue was corrected (so I hope... as it will take 3 days to reflect in my account). It should have never come down to having to go through this experience. I would not recommend match.com to anyone.



Susan 4/21/11
Match.com is one of many companies that spam individuals. I have never been on their website, nor have I ever done business with them. Every time this happens I unsubscribe, and then 90 days after I am back on their list. This is most disgusting. PLEASE BE AWARE!



Ana C. 4/7/11
Horrible experience! I joined for 3 months in good faith but was dissatisfied within 6 days. I wish I would have had the chance to o a trial run and I would have known this site was not for me. While I know some people may have had positive experiences, some people don't and if they want a refund they can't get it. I think the customer service is horrible too. I tried to explain my situation and all Jason S kept saying - I understand what you mean but...and I am sorry you feel this way but...Anyone with great customer service knows that if a person is unhappy and makes a strong case that you refund the money. I didn't call 2 months into my subscription but rather 6 days...it is unfair. And I agree with what another person said about getting rid of the winks. They are useless. In addition the graphics on the site are poor.



anna fasman 3/31/11
Hi,
After I cancelled free trial, I'm unable to go to home page. Whenever I enter
www.match.com, I'm showing screen 'welcome back' only. I think, there is a problem,
which needs fixing. Please, let me know when I can use this site:
a_fasman@yahoo.com or
annafasman@gmail.com
Thank you
Anna



Raymond Witham 4/1/11
I joined up just to see what was available. Every time i sign on now even just to check for mail, I have to sign up all over again. How many times do I need to enter the same information?

I did respond to one person whom, I believe, you picked for me, So far no response, but when I go to look for one, I get a bunch of new names or am guided to the application page a gain. All i want to do is find out whether the person i sent a note to would like to exchange email.



Wendy and still single 3/25/11
Yes I signed up for match.com and decided it wasn't for me so I canceled within 24hr's of signing up. they took my money and I got nothing it was $107.95. all they hooked me up with were fat greasy old men. No thanks!!!! wendythatsit@gmail.com



Beth W 3/20/11
Maybe it was good at one time, not any more! Nothing but scammers from other countries using fake profiles and pictures. There are very few real people on the site. To make it worse customer service is outsourced and they are rude and don't care. "Danny M" just about told me to do what I wanted and informed me he was in the Nicaugua call center, like it protected him from having to give good service. I wasted my money, a free site would be better. Match seems to have imported all yahoo scammers with their aquistion of yahoo personals. YOu will only get messages from scammers and they will try to get you to go to yahoo messenger within the first 2 lines. If you get an email, there is no profile. Customer servcie tells you to report, but what for? The profiles are removed and another one opens. It's way more frustrating then anything else. I want my money back, I feel scammed.



Kevin 3/21/11
IT IS A LOST CAUSE. NOTHING IS OR WILL BE DONE. I WOULD THINK TWICE IF NOT 3 TIMES BEFORE MAKING THE DECISION TO JOIN.



Kevin 3/17/11
WELL SO MUCH FOR THEM HONORING A MARRIAGE LISENCE FOR PROOF CAUSE SHE IS BACK ON...WHY I HAVE TO KEEP BEING THE POLICE IS BEYOND ANYONE...I WILL FIND OUT IN THE MORNING...KEEP YOU POSTED



Kevin 3/11/11
Too bad they dont have a rating that goes into the negative numbers because I have been .. and I am sure others have... suffered the same problem. I started a post above dated 3/10 and now have the results of what happened. PHONED CORPORATE AND I ASKED FOR THE LAST TIME WHAT DO YOU NEED FOR PROOF THAT WE ARE MARRIED.....THEY SAID IT IS A [HE SAID SHE SAID] KIND OF THING.....WELL GUESS WHAT....THAT IS A LIE....I...YES ME... NOT MATCH.... SUGESSESTED A COPY OF OUR MARRIAGE LICENSE....THEY SAID THAT WOULD BE FINE. SO I SPENT THE DAY GETTING ONE AND HAD TO PAY 20 BUCKS TO GET IT.....I SCANNED IT AND EMAILED IT AND SO FAR SHE IS REMOVED....NOW THE QUESTION IS HOW LONG....IT SHOULD BE FOREVER....DO YOU KNOW WHAT IT IS LIKE TO HAVE PEOPLE YOU KNOW ASK WHY YOUR WIFE IS ON MATCH.COM FOR 3 MONTHS?....DO YOU KNOW WHAT IT IS LIKE TO ASK FOR 3 MONTHS WHAT PROOF IS NEEDED TO REMOVE YOUR SPOUCES PROFILE AND NOT BE TOLD BY MATCH WHAT IS....I EVEN OFFERED A PICTURE OF BOTH OF US HOLDING TODAYS NEWSPAPER AND ME KISSING HER...AS WELL AS FLYING OUT THERE WITH HER AND SHE CAN TELL THEM HERSELF...THEY SAID NO TO THAT TOO...LIFE FOR THE PAST 3 MONTHS HAS BEEN HELL AND I HOPE IT IS OVER. TIME WILL TELL......WHY DID I HAVE TO GO TO THIS EXTENT TO GET SOMETHING DONE.....MATCH.COM HAS SOME SERIOUS PROBLEMS TO ADDRESS TO STOP DESTROYING PEOPLES LIVES!!!!!!



Kevin 3/10/11
So far it has taken 3 months to get my wife off match. All they do is hide the profile and when she calls up crying they put it back on. Apparently you need no proof you are not married. All you have to do is say you are not. As of today I have been promised it will be removed today.......time will tell and I will comment on if it was really removed or just hidden again. I am so sick of chasing this that if this fails...next week I will fly out there with my lawyer and get this taken care of. If I have to go that far.....match will be getting a bill....



steve 3/10/11
match.com customer service is terrible.they are rude and 1 way.everything is in their favor. they use standard form letters and premeditated and rehearsed answers.they will not consider a problem that they caused or is their fault.they bomb you with email to resubscribe if you are lucky enough to get out of the auto rebill thing,which you constantly have to recheck.if you turn it off,somehow the next week it gets turned back on.they also send fraudulent emails about winks and emails inyour box that are ficticious to try to get you to rejoin.
i paid $100.00 to read an email that was a "no thanks"message from someone i winked at a month before.then the next day they sent me a notice of a wink thatwas from someone i knew.after calling them on the phone,they said that they did not wink at me,nor were still a member..after confronting the "no service"rep's supervisor,they refused to give me a refund,would not tell me who else i could contact,and basically hung up on me.
I WOULD NOT RECOMEND THAT ANYONE USE THIS SITE
MOST OF THE MATCHES YOU GET ARE NOT EVEN ACTIVE AND THEY CAN'T READ YOUR MESSAGES.
YOU ARE JUST WASTING TIME AND MONEY FOOLING WITH THIS COMPANY.
BEWARE***BEWARE***



Carl Marino 2/16/11
Trying to report a site fraud. I can't do it on line. I need someone to contact me. 813-323-2562



Rebecca Perkins 2/18/11
Today, I subscribed to Match.com. I immediately...within a minute... canceled my account. I called Customer Service and was told I will have to wait 3 business days for them to refund my $107.94 into my bank account.

You have my money...I HAVEN'T AND WON'T use your site...even though you took my money! I demand that you credit my bank account with the money you took from me...TODAY!!!! I am going to file a complaint with the Better Business Bureau in Dallas, TX!

Give me my refund NOW! I don't care if the CEO has to get in his personal car and go to the bank and have my $107.94 refunded into my bank account...TODAY!!!!!!

Your company has me VERY UPSET!!!






2/18/11
I have re-visited Match just recently. I have talked to a few men- I would say 5 out of 6 were scammers from another part of the world- I am very disappointed in match .com---------
It has gotten really bad- I will not refer anyone to this site- be ashamed
I would like my money back
Amy Irvine
6573 santa cruz pl
reynoldsburg ohio
43068



skibuns1 2/10/11
WHAT A SHAME, IT USED TO BE ONE OF THE BEST DATING SITES, NOW THEY SEEM TO CHOOSE THE AGE AND DISTANCE THEY WANT YOU TO LOOK AT, AND WHEN YOU TRY AND EXPAND THEIR PARAMETERS AND SAVE IT, IT DOES NOT WORK. I HAVE TRIED TO SAVE AGES 47-59 AND 80 MILES FROM WHERE I LIVE, THEY KEEP SENDING ME 54-65 30 MILES AWAY. THESE ARE NOT ACTIVE LADIES, I SKI INSTRUCT, SCUBA DIVE AND AM FIT.
THE COMPANY WILL NOT TAKE RASPONCIPILITY FOR THEIR PROBLEM



Brenda 2/10/11
There is a class action lawsuit against Match. Please call attorney, Evan at 917-291-4998.



raretrees 2/4/11
I wish match would do one small thing to so drastically improve their site. I've subscribed and canceled several times, have not met the right one.

Take "wink" out completely, "wink" is totally useless to every single member. Everyone wants and email, not a button click.

Give everyone free "between email and wink"...

Replace wink with a flirt button. It even sounds better to the ear, I got a new flirt today, 100 characters and spaces. I think less people would cancel paid membership like I have, twice. I'm not paying for match anymore until flirt, a 100 character "text" from one member to another is free for all.



2/7/11
I agree with Brian. Then to add insult to injury, they block your credit card from ever joining in the future after you calm down from poor customer service and unethical billing practices.



Dave 2/7/11
I have never been a member, yet I receive member emails. It is not possible to submit a request for correction - the help system requires the correct user name and email address. It is their mistake, and there is no way to fix this.



2/7/11
My name is Carolyn Smith , I recently purchased an account on match.com and can not pull up my matches by my password. my comfermation # is 102580762 Acct#7601 Pd thru Mayu 1 2011. Every time I put in my password it will not accept it.?
Can you help me.
Carolynsmith2175@att.net, password, smith123 code name foxie2175



Dr Henry 1/24/11
I believe your costomer service is very poor. You have a policy of automatically renewing membership without any notice or any email. This is a very poor policy.



Brian K 1/24/11
I joined Match.com and subscribed for 1 month. If Match.com was a reputable company, they would do the honorable thing and cancel a person's subscription after the one month period ends. This is not the case. Match.com does not cancel your subscription but continues to bill you month after month until you manually go into your account and cancel it yourself.

After being billed for a second month, I called up customer service and explained to them that I only signed up for 1 month and did not wish to be billed for another month. I continued to ask that my money from the second month be credited to my bank account. They told me that they have no way of keeping track of how long a person has been active for and it was in the terms of my contract before signing up. Therefore, they cannot refund my money for the second month.

Being the largest dating site in world, one would think Match.com has enough money to hire a computer programmer to write up some code that keeps track of this and sends out an email after 30 days (or however long a person signs up for) that contains a link that directs you to opting to cancel your subscription. It sounds to me like the technology is readily available, but it would be more profitable to the company if they keep this message hidden in the terms of the contract.

I am also looking in the Pros and Cons underneath the "Share Your Opinion" section. The 3rd con from the bottom reads "Cost to Much." It should be spelled "too." The sixth con reads "May Be A Bit Overhelming." Maybe if you payed a bit more attention to the details of your website, people would want to remain active members so you wouldn't have to come up with ways to scam them out of their money. It is overWhelming to me how the management of Match.com operate. It would be a great idea for them to take a class in ethics.

Match.com is run by a group of greedy and immoral people and highly recommend avoiding this website at all costs.



Brian K. 12/26/10
I joined Match.com and subscribed for 1 month. If Match.com was a reputable company, they would do the honorable thing and cancel a person's subscription after the one month period ends. This is not the case. Match.com does not cancel your subscription but continues to bill you month after month until you manually go into your account and cancel it yourself.

After being billed for a second month, I called up customer service and explained to them that I only signed up for 1 month and did not wish to be billed for another month. I continued to ask that my money from the second month be credited to my bank account. They told me that they have no way of keeping track of how long a person has been active for and it was in the terms of my contract before signing up. Therefore, they cannot refund my money for the second month.

Being the largest dating site in world, one would think Match.com has enough money to hire a computer programmer to write up some code that keeps track of this and sends out an email after 30 days (or however long a person signs up for) that contains a link that directs you to opting to cancel your subscription. It sounds to me like the technology is readily available, but it would be more profitable to the company if they keep this message hidden in the terms of the contract.

I am also looking in the Pros and Cons underneath the "Share Your Opinion" section. The 3rd con from the bottom reads "Cost to Much." It should be spelled "too." The sixth con reads "May Be A Bit Overhelming." Maybe if you payed a bit more attention to the details of your website, people would want to remain active members so you wouldn't have to come up with ways to scam them out of their money. It is overWhelming to me how the management of Match.com operate. It would be a great idea for them to take a class in ethics.

Match.com is run by a group of greedy and immoral people and highly recommend avoiding this website at all costs.



Nicole 12/26/10
I am interested in being in a commercial for you on successful couples because of match.com. Wonderful site, never been happier!
nicolly26nj@yahoo.com



Mega Ward 12/6/10
I cancelled my new membership within 24 hrs. The money was taken out of my account instantly and I have yet to receive my credit back since I was within the specified time limit. I have also tried to contact help by phone but the 866 number you list is not working. I paid in good faith that my refund would be honored if I was not satisfied with the site after I signed on. I am going to spread the word of your deceptive practices of not returning the fees as specified by you. Also will make sure that I state this on my facebook to warn others who may be contemplating joining Match.com. I do not think this is a fair way to treat anyone interested in your site who may want top cancel, according to your time limit. Mu confirmation of cancellation is #100909833, I joined on Nov. 19th, cancelled on Nov. 20th.
Mega Ward
815 528-5223



Karen 11/17/10
I think there needs to be somewhere where everyone can get together. Just looking at photos and the profile isn't enough. You should put together a dance or some picnic, something where people can actually talk. If not maybe I can do something!



Linda 10/14/10
Yes, I need a contact number and address. Presently, I am seeking legal support concerning the unwanted constant e-mails. I have submittted notes indicating that I did not want any contact. We are not members and do not plan to be. At this time, it is important that someone contact me from your Corporate Headquarters.



stephanie sitbon 9/30/10
I wanted to talk to someone about a match.com commercial. I'd love to share my/our story. If it all possible my number is 516 672 2821!! Its a great site!! Getting married in 6 weeks!!
My email is sesitbon@yahoo.com

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