Marriott International, Inc Corporate Office | Headquarters Contact Phone Number & Address

james

5/8/12

We just visited 2 of your locations in hawaii . the first kauai beach club was very nice and the customer service was outstanding from every single person who worked there, regargles of there position. the other was Ko Kolina vacation ownership property and even though the property was beautiful, the customer service was the worst i ever had at any resort in the past 25 years. motel 6 has better service and more helpful people.

Forget the $500 a night i spent or the overprices items, thats to be expected at a top resort, but no room service, pool service or beach service in a resort of this level is un heard of. then your staff was useless to say the least. your front desk could not help me with the smallest need i had, i was told to see the conceirge people and unless i was paying them for a service they did not lift a finger to assist.

On 4 different occasions i needed info on helicopter rides, surfing, swimming with dolphins and dinner cruise. i was told unless i am booking with them, i had to get a brochure and call myself. they were not even willing to get me any information about any service. i went to the brochure stand each time and had to call myself. i had every intention of having marriotte book the adventure, thats why i went to them to start with.

But before i could even get to that point i couldnt get any answers unless i booked with them.

When i was at the kauai marriott the week before, the concierge called your hotel and booked me a luau with out any hesitation, they called many companies for me and let me decide which tour i wanted and i had them book all of them.Every single need was ment and then some at the beach club (top rate staff).

The final straw at Ko Kolina was when we were leaving after spending 3k at that resort and a total of 15k on the marriott vacation, i needed a cab to go to the airport. ( a simple every day task at any hotel) the front valet said we cant call you one, go to front desk. front desk said we cant call you one, go to concierge. When i went to the concierge they told me $115 for a cab, i told them is is only $65-$70 i just took one. they said then call them myself and get one. i had to find a phone book, find a cab company and call the cab myself and almost missed my flight from running around from person to person and then hunting down a phone book. your people wanted to charge me $50 more to pick up a phone and call me a cab. I have never had such terrible service ever. Not one person was helpful for anything i needed. from simple directions to having my bags brought down. No

Now everyone selling your vacation club was willing to go the extra mile if we would sit down and listen. We actually went to this location to purchase an ownership in the marriott program to do more traveling. And now i do not know if i will even stay at a marriott again period.

I am not one to blog or go to travel sites and waste my time, but i feel i need to let everyone know about the horrible service that location offers, expecially after the cost to stay there and braging about the only 5 star resort on the island. not even close.

Sincerely

James E Massicotte
Massicotte Industries Inc
559-298-0701 Office
559-298-0765 Fax
massicotteindustriesinc@yahoo.com

Carol Henry	11/19/11
I want to let you know that Fairfield Inn and Suites at 628 CC Camp Road in Elkin, N.C. 28621 was fabulously decorated and the service was just right. It felt like you were staying in a more expensive hotel. Thank you for having a great manager at that Inn.

bodhi	10/23/11
Praises to most of the employees at the reservation call center. I've had nothing but good experiences and great customer service... some of the employees there are a little rude, but i really have no major complaints. Good work guys, keep it up.

Gloria VanDenbergh	7/14/11
Stayed in Crystal Gateway was treated so good got roomlast minute because of screw up of vacations made easy. Thanks to Alice at Key bridge Marriott who got us in at Crystal gateway The people at both exceptional.

Jack

3/4/11

Poor customer service at the Waikiki Beach Marriott. Why are the
employees at the Waikiki Beach Marriott so rude. First, if you ask
for a taxi they make you wait up to 20 minutes while taxis are standing by in the parking lot right across the street. I am in Hawaii for business and asked the door man Gannon for taxi several
times to the military base and every time I had to wait 20 to 30 minutes for taxi while they have taxi standing by in the parking lot accross the street. Every time the taxi show up I see Gannon taking kick backs from the taxi driver, is this illegal ?.Second, I noticed several of their employees smoking weed on their break. Is that not illegal ? Marriott should a random drug text on their employees at the Waikiki Beach Marriott. Why are the Concierge selling pickups to shuttles ? Waikiki Beach Marriott is becoming a getto hotel in Hawaii. Here is the number to Waikiki Beach Marriott (808) 922-6611. I complained several times but nothing gets done. When I call their corporate office they always have me on hold

J. BEATTY	2/8/11
THIS IS OUR 3RD STAY AT THIS HOTEL. THEY STEAL, THEY ALWAYS HAVE PROBLEMS WITH THE PHONE, THE FRONT DESK OVER CHARGES US AND IT TAKES MONTHS TO GET OUR MONEY BACK. WE ARE PLATUIM MEMBERS AND THIS IT THE WORST MARRIOT EVER... THE WORST MANAGED.