600 Unicorn Park Drive Woburn, MA 01801
(781)537-5204
Reviews For Marriott Corporate Office
senior citizen couple  | 5/21/12 |
| My husband and I stopped for the night at the Fairfield inn at 305 Prime Outlet Blvd. in St. Augustine,Fla.on Sat. Apr. 21, 2012. We asked the woman behind the desk for a room which she said they had until I told her that I had a coupon from the hotel books which discounted the room cost. She then told me there were no more rooms for that price. It was at the time of check-in and so I asked how could all the discounted rooms be gone already since you had to show the coupon at check-in. I told her I was willing to pay the extra cost for a weekend night but she still wouldn't give us a room. She was very rude and unprofessional. I want to report her to the Marriott headquarters if I can figure out how to. I don't think I will ever want to stay at any Marriotts again! | |
Carolyn Jones  | 5/8/12 |
| You have a employee at Canyon Village of Dessert Ridge of Phoenix name Golden Knighten employee of the cook at the pool has been stealing alcohol, food, and also in the front office they been stealing money. Yah suppose to put a new safe in the office and they was stealing before yah put it in there. From 800-1600 dollars and I don't work there. And how I know what was going on if I dont work there. I been with him about 2 years when yah first hire him and I was with him at the end. Also wendy is not professional on her job. I was there when Wendy has her arms around his waste and also everybody else. I would not have my family or friends come there and this is not the first job that he lost behind his mis conduct. Any more questions about this you can contact me at 602-472-9331 and also he knew about the bar tender name jonalyn was stealing from yah at the bar also. | |
| Brooklyn Daniel | 5/9/12 |
| My family and I stayed at the Marriott Downtown Memphis on N Main May 5 - 7th. Upon arrival the front desk clerk quoted me a price $70.00 more than what my reservation confirmation had, the receipt read "Total for this room" and amount. She argued with me that that amount was not correct and continued to mention additional charges would be added re: parking and incidentals. After speaking to a manager I finally did get the room for the price I initially presented on the reservation receipt. I had 3 children with me which made the entire check in process inconvenient, something this simple should not have been an ordeal. I have traveled a lot to many different destinations and never encountered these problems. After paying and receiving my keys I attempted to park on the site parking lot, after two attempts I noticed a valet on his way to assist me. He insisted that the lot had been reserved for Valet Parking only, I have stayed at this particular hotel 3 or 4 times prior and valet parking is located under the hotel ( ramp leading underneath the hotel), however he insisted that guest opting out of valet parking were parking across the street and pointed me in the direction of that parking lot. We parked there and continued with our weekends plans. The next day when my four year old requested his DS Nintendo system the two of us went to the parking lot and my car was not there. I called the police and reported it stolen, however later learned it was towed by PBJ Towing from the lot. It cost me $165.00 to get my car back, me and the children rode the trolley as far as we could and walked the rest of the way to PBJ (3 city blocks), it was 97 degrees and was very stressful to me and the children (ages one, four and eleven). The lot was open from 12:00 - 1:00 p.m. (one hour). We were rushed and very inconvenienced over this unexpected expense that | |
| India Y. Collins | 5/14/12 |
| TO: MR. JONATHAN BOGATAY, CHA, PRESIDENT & COO THE NORTH CENTRAL GROUP 1600 ASPEN COMMONS STE 200 PO BOX 620994 FROM: India Y. Collins MARRIOTT COURT YARD GUESS California RE: Thank you for great services!!! MR. JONATHAN BOGATAY, CHA, PRESIDENT & COO % Viewer's May 14, 2012 Hello, my name is India (Actress, Public Speaker,Veteran, Student). First of all I want to say that I chooses “no other” hotel but MARRIOTT. Time, patience, and wanting has provided me with this opportunity to share with you my experience with one of your COURTYARD MARRIOTT in Phoenix Arizona. I would like to express when leaving Marriott, I was in tears and the front desk manager probably thought that I was crazy when he had witness me in tears the day before- but it is not to many times that I run into people that really cares about their job, work good as a team, and assisting hotel guests with any issues/concerns in a polite, caring, compassionate, and professional way; demonstrating Integrity. It brought me to tears. So, I am a cry baby. I just appreciate the years of great services that I have received from MARRIOTT. I must admit that I had encounter a slight dilemma with an overnight staff when checking in, and I thought that my stay would continue to be an unpleasant one. I was totally wrong. At this point- it is so small- and not worth talking about. Early that morning I had the opportunity to speak a front desk manager (very new at that Marriott) from my understanding- just one week. on the job at this site, this young man was genuine in expressing his compassion for his work and wanting my GRADUATION stay to be a good one. I felt his love for his guests, not only to me, but to others - that brought me to tears. GREAT TEAMWORK Moving forward, Your staff was very friendly and helpful. The staff that had worked the breakfast buffet on Saturday May 5, 2012, and on Sunday- May 6, 2012 demonstrated great customer service skills. They did exactly that- put their guest first. And the beauty of it all was when I saw the front desk manage who had greatly assisted me the day before- well he had his apron on- and s had shown the guess- that he is a great Marriott team player as well as team-leader. The food was delicious. The housekeeping staff was great; although I had a do not disturb sign on the door- when I opened the door it was a bag filled with clean white sheet (unbelievable). I had no problem making up the bed. My favorite thing that I have always loved most about Marriott Marriott has quality furniture, clean rooms, and CLEAN CLEAN CLEAN white sheets. How do the staff get those sheets so clean? Two More Things A Black/African American woman that had worked the front desk on Saturday into the late hours- was awesome- I apologize for giving this type of description but I forgot her name. However, she had a pleasant smile, great attitude, personality, and a willingness and eagerness to assist. I had ask for information about “take out” because I was hungry- and she provided be with the best of options as far a the menu selection. While sitting in the lobby area, I observed the bar attendant being polite and well rounded in communicating with the hotel guests about different topics and demonstrating his diverse knowledge about people and the different cultures. It is a pleasure to hire a Veteran or a person that is from a military family. I don't know his name either but I enjoyed his communication with others, and I know that his father served in the military. You never know who is listening? I would like to thank you and your staff for making our stay (The University of Phoenix Graduation Class of 2012) so pleasant. India Yolanda Collins May 14, 2012 | |
| Misty Myers | 4/21/12 |
| Sad to say I was an employee untill last week, I gave my notice. I helped setup, and open your new Towne Place Suites by Marriott in Bridgeport, Clarksburg, WV. I really thought it would be a job, that I would love and gave 110%, was told that all my hard work and the knowledge of doing every job in hotel would pay off. I was so wrong, every paycheck was shorted, no lunch, or breaks. You can never move up because the GM and his right hand girl, take all salary positions, and split them between themselves. The Gm and his right hand girl, only work 8am to 3pm,and refuse to work weekends, and go off and enjoy the rest of there day. The GM gave sales to his right hand, and her sales method was to give suites away for nothing. Oil and Gas is booming in WV, we cannot house, offer land ect, why would you give brand new suites away under contract. I have went to my GM over 10 times, over my pay being shorted on reg hrs, overtime, and rate of pay. I was told I would be written up if I ask for the overtime, then I was told it would be taken care of, after I threaten Corp, and Labor board, I gave my notice, because I knew this wasnt the place for me. So Marriott if you want to keep your Name, I would check into this matter, alot of employees are quiting, and going to Labor Board. I would send someone in to line out the GM and his issues, or replace management completely. This is a beautiful new Hotel, and it is being ran into the ground, this Hotel should be making $$$$$, with smiling employees, awaiting guest arrivals. | |
| | 3/27/12 |
| The Marriott at exit 101 in Stuart Fl, when is enough enough. You continue to treat your hourly employees like immagrants without green cards, taking as much, work wise, without compensation. What do I mean, the Bistro, for instance. You have a women who has the kindest most compasionate personality, and highest standards of work ethics, no less then, top notch yet management refuse after a year of service to even consider giving her a raise. Making employee of the quarter, gathering so many of those star fish on her uniform that they are left back because there is no room for them. Corporate it is time you know what is going on at your hotels. Someone needs to be assertive in this organization and stand up for your help, or is it once again, just the Almighty dollar, and filling the pockets of management. Corporate, as long as there are Maria's keeping your hotels running smooth and keeping your ratings up you seem to be ok with the way your employees are treated. Think, everyone has a boiling point, Corporate, when you find an employee that goes above and beyond, would it be the right thing to do by taking care of that person? There is a saying that goes something like this, You don't know what you are missing until it is gone. Big corportation forget about the little people. It is so sad. | |
| Anonymous | 2/25/12 |
| In the past year, we've had a turnover in management at the Ritz Carlton, Bachelor Gulch. There are so many contradictions regarding their actions, it makes my head spin. It is so obviously apparent that they have little desire to invest in the "genuine care" or "well-being" of their employees, at least their ideas I think, are skewed at best. Right now, they're making a concerted effort to avoid overtime, not necessarily unusual right? This being said, it's the busiest time of the year for the resort, and my manager schedules us substantial amounts of overtime every week. So people are being told to clock-out mid-shift. We work for tips mainly, (that should give you insight into our "massive" pay rates) and many employees are choosing to stay, even though this is completely illegal. Aside from the loss of staff at some of the most inconvenient times (trust me, the piles of work to accomplish in a shorter period of time and with less employee power is obvious), the availability of tools that we need to perform our jobs, I've noticed, have been on the decline for some time now. We've also had our shuttle service cut, (which management has pinned on our very wealthy club board members) so if you've worked a nice, long, 13+ hour shift, you have to wait a substantial amount of time to be taken to your car. On that note, they've spent money on things like an extravagant brunch (failure), expensive Burton brand snowboarding uniforms for an apres ski buffet (which I've yet to see many people attend), a German Beer tent, musicians included, new flat-screen TVS for our cafeteria?? Oh yes and pictures of all the Executive Management for the cafeteria.. We have a completely new interior for our Executive Offices. We just had a "5-star" dinner, so that employees could get particularly drunk..guess that makes everything ok..I've never seen such a blatant waste of money. We're told to "sell our little hearts out" then go home...quickly. I don't percieve a desire to truly value or take care of employees, not genuinely. Oh yes we have a new "gym" which is about the size of a closet, and there's a window too so everyone can watch you working out as they arrive for their shift...First class!! I don't mean to sound unappreciative of the kind of wierd choices that have been made to make us feel valued, but they are..really wierd!! I enjoy my work, it would be nice to see money and time invested in our people, not in a 3-ring circus...I also wish management understood, we were not allowed to train people much this season (costs too much), and we are only allowed to hire a limited number people (too expensive)...when did the "Employee Promise" fly out the window?? | |
| John | 2/23/12 |
| Nothing but nice things to say about Marriott, The Fairfield Inn and especially Barbara Perez. There have been comments posted on here regarding Barbara and all I can say is clearly someone is not fond of her and is taking it out on this site. Honestly this is petty and unprofessional. The Fairfield Inn & Suites Melbourne is up for Hotel of the year. Out of 670 Fairfield in the world they ranked in the top 3 for customer service, cleanliness, and overall satisfaction. Barbara is also nominated for front desk associate of the year... So again please keep the drama off of here. | |
| Adam | 2/22/12 |
| I worked for the fairfield for about months in texas. The front desk manager was rude to the employees treating them and me like we were nothing more then garbage and talked behind our backs and also was a racist. She was having a conversation with a guest about how she hated asians, I overheard her and couldnt believe she would say that. let alone to a guest. I was forced to quite because I followed the training I was taught, but because a shady guest lied and said he worked for a company we later found out he didnt work for and he skipped out on the bill she wanted me to pay over $900 for his stay because I was the one that checked him in. She has since been promoted to hotel manager since I quit. The company employs people like her to run their hotels just so you know. I will never stay at a marriot property. | |
| Ms Perez Met Me | 2/17/12 |
| Just had to write this ref the Fairfield hotel Melbourne florida . I visited the hotel with my manager ref booking a conference room to educate clients for a skincare event ! The lady who nervously showed us around was a Barbara Perez she left myself and my partner in the room to call her boyfriend during work hrs who sadly was having an affair with my partners husband who then called his wife , my partner and told her not to start any nonsense , my devastated partner had no idea this was the lady her husband was having an affair with. Barbara Perez showed NO class and to call during working hours is certainly unprofessional. I feel compelled to write my review towards this hotel and this lady . I sadly lost one of the most professional working partners our company could wish for all this expired into my co worker leaving and with other issues arising from the drama at this hotel six months seeing her husbands car parked there at the hotel clearly having an affair openly at this hotel, everytime I pass this hotel im sickened by the day we went there. I lost a professional partner who will never be replaced . now divorced ! This hotel should be apalled by this and from a personal observation regarding MS Perez how could she call my partners husband while in the hotel. ? My partner knew it was her after taking the call from her husband and left the hotel fighting back tears , but professionally left the hotel with grace . And we miss her . A true professional clearly not like Ms Perez. This entire situation hurts so much I take a different route when in Melbourne so as I dont have the misery of passing this joke of a hotel. And I do know one thing The hotel Manager knew all this and covered for her ! | |
| Parent of 4 | 2/6/12 |
| Marriott is certainly NOT family friendly. We wanted to stay in one room at the Courtyard by Logan International Airport in Boston with our 4 small children (all under 8yo). They insisted that we would have to split up into two rooms and therefore be charged over $400/night. The rooms would not even be connecting! Are you kidding me?! | |
| lennie brandell | 2/7/12 |
| me and my son stayed at one of your hotel's in anchorage alaska. one of my worst stay's ever found drug's in my room two pieces of tin foil with black lines on top of the tin foil and looks like lighter burns on the bottum of it i'am so thankfull that i found it instead of my six year old son plus we ended up getting sick after that because of the smell after there was drugs smudged all over the light switches. the hotel was the courtyard marriott i would not recommend anybody to stay at this hotel. after they offered me free break fest are u kidding me i used to like courtyard marriott not anymore. | |
| Debbie | 2/4/12 |
| Iam a employee at the Courtyard Marriott, I have been there since june 1,2011. Iam a good employee and a hard worker, but my boss and her husband which is head of maintenance is constantly harassing me on a daily bases. They attack me over everything I do and they always do it in front of guests or employees. My boss pretty much today made me feel like she was accusing me of being a liar and a thef over something that was so stupid,I have never ever given her any reason to attack me in this way. I have done nothing wrong. They have other employees treating me very badly too.I treat them with respect daily. I have gone to our new general manager, he made me feel very uncomforable,and basically said "it kindergarden stuff". Im not getting anywhere with anyone so Im considering leaving. I love my job and I cant believe Im being forced to quit. Im stressed out daily and constantly walking on egg shells daily. I watched a video a couple months ago and the man that founded marriott said "Treat your employees good and they will treat the customers good" well I have yet to be treated good by marriott. Im a friendly and happy person and Courtyard Marriott is losing a great person and hard worker because of two people that are just mean and hateful and are on some power trip. Im a sensitive person and they seem to find enjoyment in attacking,bullying and degrading me in front of guests and employees. There has to be someone that cares about how employees are being treated. | |
| Fred Stubbe | 1/26/12 |
| On 1/13/2012 my wife and I traveled to Bowling Green ky. For a relaxing weekend. It didn't last long. While I was checking in at the Fairfield Inn my wife returned to our car to get our luggage she was robbed and beaten by 2 unknown individuals. The parking lot is not equipped with security cameras. While other hotels close by this property has cameras this hotel does not feel the need. We were shocked and offended when our simple claim of stolen property was declined. I have left the details of the event in the feedback area of Orbitz, this is where I made our reservations at.. I will do this is every place that I can influence others to not use any of your hotels. | |
| Anonymous | 1/24/12 |
| They may have good employee benefits, but they hire young 20 something female managers often to manage employees who are twice their age and have way more experience! Even the female employees can't get along with some of them! I work in Denver and trust me, when a guest is rude on the phone and we didn't kiss their behind, even when the guest is standoffish and hangs up on us, not even letting us help, they still think the gues is always right. They use the excuse that the platinum and VIP guests are 70 percent of the hotels revenue on average, so that means they deserve better treatment. They are some of the most selfish, rudest and deceitful people that stay in the hotel. I am the nicest guy you will ever know, but when we are underminded by these one sided managers and disrespectful customers, it is not a job at all. It is just plain WRONG! Economy NOTHING! They make BILLIONS! | |
| Do you really care | 1/19/12 |
| I worked at the Ritz Carlton Cancun about 9 years ago, and I had a lady boss who was always harassing me, I informed to the Human Resources Manager and did nothing about it, the best part was when she told me that because of the years that she has been working for the company, and the information she had about the bussiness of the General Manager of the Financial Department, she was kind of free to do what ever she wanted to. I am a lady and really had to quit this job with out any kind of compensation as the Mexican Laws compells the company to do. Her name is Margarita Quintana and every one who worked or is working with her knows the kind of person she is. | |
| Shawn | 1/9/12 |
| I am a former employee and I worked for the Marriott for 5 years and I never recall doing anything wrong, and have nothing negative in my employee file. I was laid off in January of 2009. I have been applying to Marriotts all over and have been declined by all of them. I haven't even had one interview! I am very upset about this..... "Take care of the employees and they will take care of the guests" ...... What a load of crap.... | |
| Phyllis Z. | 1/3/12 |
| The so-called bar-restaurant "The View" in the Mariott Times Square has its "view" of Times Square totally blocked by the new Viacom building. The View had a Saturday afternoon "buffet" that advertized "Our Chef's spectacular selecitons compliments by an array of regional cheeses, crisp crudites, unique salads, breads, and tempting desserts." but instead for $35 offered warmed-over left-over mystery chicken and mystery meat, and gummy cold re-fitted salads--nothing fresh, and certainly no crudites--and to top it off there was a one-drink minimum AND a surprise 18% service charge for desultory service of two glasses of water, one cup of tea and one cup of coffee. No linens on the tables; not even napkins! (Only small cheap square paper cocktail naptins). The explanation: the menu says required service charge on "Natinal Holidays"--and all insisted that December 31 at 1 p.m. was a "National Holiday." Stay as far away from the Times Square Mariott as possible--or, at least, don't ever think of eating there! | |
| Bonnie Weber | 12/29/11 |
| For the past several years my brother, Richard Lise, was a maintenance man at the Courtyard by Marriott in the Cherrington Corporate Center in Moon Township, Pa.. He died of sudden cardiac arrest on December 6 2011, and I just wanted to say how badly I feel that NOT ONE PERSON who works at this location has offered an expression of sympathy to my sister-in-law, Cathy, or his children, Drew and Stephanie. Not a phone call, not even a sympathy card, even though the GM told my niece she was going to call. In all my 59 years I have never encountered such blatant heartlessness. What a shame. | |
| Marcus and Jessica Simmons. | 12/19/11 |
| Fairfield Hotel Melbourne Florida . Manager and Staff incredibily unfriendly . Would certainly never stay at the Fairfield Inn Melbourne . Requested numerous times for door slamming and loud noise in the room next door to be recognized and nothing was resolved Manager Jim and front desk manager Ms Perez obviously have NO people skills . Ms Perez too busy chatting on her cell phone .It took me three attempts to get this person to listen to me she went running to a back room to take her cell calls. then the other person ignored the fact I was waiting to ask a question and greeted the new arrivals . Poor service . | |
| Tekeisha Washington | 12/4/11 |
| My sister and I stayed @ CBM on Lavista Rd inTucker GA. on 11.25.11. We were harrassed by security @ 10:30pm. Chased into the building @ 4:30am by another guest and then had be harrassed by the ame man on 11.26.11 upon departing the building. The asst. manager (Ivan Sidorjak) did not assisting us with any these issues. Has emailed a whole letter making untrue allegations about the events that took place onthe 25th. I filed a complaint with Marriott and the same GM emails me back totally disregarding anything I stated in my originl complaint. He refuses to give his managers name or any other information that can help me obtain a refund for the 25th. I visited many CBM, and this one was the worst. It has made me change my whole outlook on using there services again. If a company isnt concerned about their customers, they are not concerned about staying in business. | |
| David Wilson | 11/30/11 |
| We scheduled a four night stay at the Marriott Custom House in Boston using our 800 points from signing up for the Destinations Club. We took the insurance out ($65) at the recommendation of the Marriott Representative. He said that since we were going in December, it would assure that if it snowed we could still get our trip at a later date. I was told we could use it up to a year. Last week I was diagnosed with blood clots in my lungs and was told by my doctor that I cannot travel for a couple of months. I spoke to CSA Travel Protection and was told that since I did not pay for the trip, it probably would not be covered. Marriott told me that my bonus points expire the end of December and that they cannot be extended to next year. So, I bought an insurance policy that I did not need and if I did, it will not cover the trip that we were going on. Nobody at Marriott will help us and we are loyal Marriott owners. I am very disappointed that your system is so inflexible that exceptions like ours cannot be remedied. | |
| Mark V | 12/1/11 |
| Never again! The door slamming was relentless in Statesville, NC. My wife and I wore earplugs because we had the same problem in Owensboro, KY. We had to stay in Statesville because we had car problems, well we got NO sleep! Such a disappointment because the staff was nice and the ammenities were very nice.......BUT IT JUST DOESN'T MATTER IF YOU CAN'T SLEEP!! We could feel the vibrations of the doors! They lost our business. | |
| Un Satisfied | 11/20/11 |
| My wife and I decided to take a long needed, short vacation to Northern California.We booked 2 of those nights at a Courtyard Hotel The first one In Sacramento was very pleasant although the Hotel was located 200 yards from a very shady neighborhood where I was almost positive I could score some drugs very easily if I desired. The advertisement should have read Located 3.4 miles from Old Town but only 200 yards from Crack Cocaine. There were no incidents, but that doesn't mean I wasn't concerned for the well being of my car parked outside. The 2nd night we booked a stay in Modesto Ca.(visit with friends and family) before we returned home to San Diego. We were able to check in a little early which was great because we had been drove over 1000 miles in 2 days and were a little drained. We had went out to dinner and returned around 9pm and discovered that the few hours we were gone the rooms around us filled up with kids and party right next door. We were watching Tv and paid little attention to the excessive noise going on. At 11pm it was time to call it a night for at least my room. For the next 45 minutes we got to listen to the Musical contributions of Old Dirty Bastard and Jay Z at an amplified rate. There were kids screaming, stomping,cussing, slamming doors, running the hallways, etc. After enduring this for 45 minutes I decided to be "that guy" and call the front desk to complain. They told me they would "take care" of it. So after another 15 minutes of this with no result, I called again and was told security was on its way to handle the situation. Another 15 minutes of no response I got up from bed, got dressed and walked down to the lobby personally to complain about the excessive noise. I informed the desk clerk about the situation and she informed me that security was handing it. As soon as I opened the door to exit the lobby you could hear the music and mayhem taking place on the 2nd floor. I informed her that if things were not quite in the next 15 minutes I would be checking out of my room and going else where.We ended up getting nowhere with the staff on this matter the situation continued and we checked out at midnight. We were dead tired, it was raining out, it was cold , it was windy and we were 500 miles from home at midnight. Thanks Marriott !!! | |
| JAC | 11/11/11 |
| My flight was cancelled and I needed a place to stay overnight. The hotel is conveniently located within terminal B. The room price I was qouted was $329 for an over night stay. While I felt this was overpriced, I realized the hotel has stranded travlers at a disadvantage and takes advantage of that. While the staff was very helpful, the room was a disapointment. I took a room. When in the room, I saw that a previous guest's hair barrette was on the floor against the wall (so much for a thourough cleaning for the next guest!) later, I went to make coffee in the room...there was only one paper cup and no cream (so much for decaf tonight and regular coffee tomorrow) yes I could rinse the paper cup and reuse, but keep in mind...I am spending $329 and the hotel can not ensure that simple amenities are restocked? I was then planning to order breakfast room service and was preparing to complete the room service breakfast menu to hang outside the door, except....it appears that the staff left a used breakfast menu! Yes, for $329 I was left a breakfast menu with items already selected ( and presumably received) by the previous guest. I passed on ordering anything, went to bed ( hoping there was nothing else sub par to discover ( the floor was not cleaned properly ( or why else was the barrett there) but surely the sheets were changed, right? I have to say that, after the used breakfast menu, I was not so sure. I ralize that I was not in a position to do anything else. But going forward, I seriously doubt that I would consider staying at a Marriott in the future. For $329, I expect better attention to detail and quality. | |
| Bill | 11/3/11 |
| I would have to disagree with some of the comments regarding Barbara Perez at the Fairfield Melbourne. I travel often and I almost never get the friendly and warm smile that I get while checking in at that hotel. She and the rest of the staff always go above and beyond to make me feel comfortable. The management is more than friendly if you happen to see Jim or Grace they are both very approachable and reasonable people. Im not sure who posted that nasty blog but it doesnt reflect the hotel I frequent at all. I would suggest this hotel to my friends and colleagues. | |
| Gerald McMeel | 11/4/11 |
| My wife and I booked our 30th wedding aniversary trip and our daughter's 25 birthday trip at Marriots Frenchmen' reef on the island of St. Thomas. We booked in May of this year and our tripped was scheduled for the week of Oct. 21st thru Oct. 28th. On the 19th of Oct. at 3:00 PM we were called by Vacation Outlet thru Orbitz who we booked thru and we were told we could not stay at Frenchmens because there was a problem, overbooking and there were no rooms. We were told we had to go to another hotel Sugar Bay Resort which is on the other side of the island and had rooms available. This resort was nothing like Frenchmens, it had a much smaller beach which had a lot of rocks, a smaller pool area,outdated rooms,and retsaurants that were not open or being remodeled. We also had to pay twice as much for cab fare to get anywhere. We made the best of it but we were extremly disastified wuth the Marriot corporation. There only offer maybe a couple free nights in the future at Frenchmens on St. Thomas. This was our big vacation celebration and it was ruined. We will never stay at a Marriot again and will tell all freinds and relatives the same. Also , we were not the only ones that Marriot stiffed on hotel rooms we met at least 5 other couples who had to take other hotels. Poor business practices at the least, dishonest possibly. | |
C March  | 11/7/11 |
| I recently stayed at a Fairfield Inns & Suites in Frederick, MD. The overall condition of the hotel was great. My issue is with the maintenance of the facility. I turned on the heat in the morning to be under assault by local "sting bugs". I found them in my BED... I was left with a creepy feeling all day, shivvvvver. When the staff was alerted to my discomfort, I was offered a lousy excuse for the bugs and that they were having a bad year with the critters and they won't hurt you, here's $20 bucks off your bill. The room should of been compted! | |
| Roland KinCannon | 11/1/11 |
| We stayed at Brownsville Tx on Oct. 29th and 30th. We had stayed there before and were impressed. This time we went out for the day, when we returned we were informed that they smelled smoke in our room and we would be charged 250.00. When we told David that we did not indeed smoke in the room he said yes we did. We called Customer Care and they were told that there were pictures. So we went downstairs and told Cesar we wanted to see the pictures. Cesar said he could not open the room due to a lack of keys. He tried calling the manager, Diane, and she said she wouldn't come in till Monday. Well Monday we would be at home in Devine TX! I asked to talk to her so Cesar called 5 times and got no response. I asked to speak to her boss, Joshua. Cesar could not get him on the phone either. We never saw the pictures. We smoke so our clothes and personal effects smell of smoke. But we never smoked in the room. We went outside to smoke. David was rude and not being able to get Diane or Joshua on the phone was unacceptable. We will never stay at a Marriott again. We encourage people never stay there. All my friends and relatives will never stay there and they will tell everyone they know not to stay at any Marriott. | |
| Wheaton College Parent | 11/1/11 |
| I stayed at Marriott Courtyard Foxboro, MA during a school event. School has an agreement with this hotel and normally this is a very nice hotel. On Oct 29th it started to snow, power lines came down after that life became like hell. No electricity. no heat. no hot water. What made it worst is that no disaster recovery in place. No emergency light, not even a little back up for the front desk. Anybody called the hotel could not reach the hotel. I could not believe that they had no plan in place. I told them after being in this environment over than 12 hrs I did not feel safe If I have a heart attack my cell phone was not charged, no communication with the front desk. I could not even call 911. I was told feel free to leave. Their point was that this was not under their control, my point was that anything can happen any day what kind of back up plan we have for a survival is very important. Shame on Marriott that they build these hotels without any disaster recovery plans,not only that without even one small generator to cover the front office. I don't know if they understood my point. For the sake of future customers I hope they did. | |
| Rene J. Pedrayes | 11/2/11 |
| On Saturday October 29, 2011, we had dinner at Kurrents Restaurant, located inside the Marriott Marco Island in celebration of our engagement. We arrived at approximately 7:00 p.m. and valet parked. The first attendant approached the drivers side where I was at, I exited my vehicle and was never even greeted by the attendant, because he was preoccupied starring at my fiancee. I turned to the passenger side and the second attendant opened the passenger side door. He conducted himself in the same manner starring at her, my fiancee waited for me to go around before she exited the vehicle since she was in total shock. The description of attendants: the one that approached the drivers side was a Black male 6'- 4" muscular built and the second attendant was a Hispanic male about 5'- 8". My fiancee felt very uncomfortable and disrespected at the way they were looking at her. They were so busy staring that they never acknowledge us upon arrival. I live in Miami, Florida and we frequent many restaurants and have never experienced this type of behavior. The Marriott is a world class resort and should not condone from their employees or vendors to disrespect hotel quest. We were in total disbelieve that this was happening, ruining a special moment. Also, I wood like to mention that I am a Hispanic male and my fiancee is African American. Employees working in the hospitality industry should behave professional and treat quest with respect. As a world class resort all the employees that come in direct contact with quest, should undergo customer service and sensitivity training. I own a service company with over 400 employees and everyone is required to attend customer service training. As the General Manager, you should take this complaint very serious! | |
| barbara lanair | 10/29/11 |
| I recently stayed at the marriott suites near O'hare international airport near Chicago. to my dismay when I arrived on the evening of October 28, 2011, i surprising found out that i had to pay a parking fee for the overnight stay. of $24.00, with only a half hour to come out without paying another fee. there was no you could even drop someone off at he hotel without going to the parking lot. i am amazed that at least two hotels did not charge a fee. they had free parking. I live in the city of chicago and even though both marriotts are located downtown. you can access the hotel to drop someone off without having to pay for parking. Please be assured that i will not return to this hotel because it really does not even consider that people with disabilities can't even be dropped off without having to get a ticket to park. In todays economy it seems that hotels that are located near one of the nations largest airports, would want to entice people to come and stay and provide at least free parking, like they use to. | |
| jason marrez | 10/22/11 |
| I am staying at the residents inn in fairfax va. I am scheduled to stay there for 2 years 104 weeks the gave me a good deal. However, the GM has so far charged my credit card almost 1000.00 too much. I have been on the phone with a front desk associate for hours now to have this fixed. Yea a front desk associate that's what I said he has no power to really do anything he had to text his GM all night because she was too busy to talk the Assit Manager could not even call me I asked and they said NO. Day two still waiting to hear something.......just becarefull staying here that's all I have to say hopefully the next time I come there Lee will be the GM (front desk associate). I am giving them over 100,000.00 dollars to stay there for two years. Is there any other hotels out there that would like to have this money that actually cares... | |
| Louie Alongi | 10/23/11 |
| My wife and I recently spent a weekend at the Fairfield Inn in Dubuque, Iowa. The entire staff is A+ and in addition, Carolyn Temperly is an asset to the Fairfield organization. Carolyn is "people person" who makes everyone feel at home as she represents the Fairfield Inn organzation. | |
| Alethea Gonzalez | 10/20/11 |
| THE FAIRFIED INN - MELBOURNE FLORIDA. NO LONGER WILL I OR MY FAMILY BE REGULAR GUESTS AT THIS HOTEL. WE STAY THERE ON A REGULAR BASIS AS IT IS CONVIENIENT TO VISIT OUR SON AT THE FLORIDA TECH UNIVERSITY. HOWEVER THE SERVICE HAS GRADUALLY DETERIORATED DURING THE PAST 8 MONTHS . IM AMAZED THE GM LETS HIS STAFF CONTINUE TO DISRESPECT CUSTOMERS. A WORKING RECEPTIONIST NAMED BARBARA AND I BELIEVE A BOYFRIEND WERE KISSING ON THE FIRST FLOOR AS I PASSED THEM I NOTICED IT WAS THE WOMEN ON RECEPTION . I WAITED OVER 10 MINUTES AT THE FRONT DESK FOR HER TO RETURN AND REQUESTED MORE TOWELS TO BE THEN WAITING 40 MINUTES FOR FRESH CLEAN TOWELLS TO COME TO MY ROOM . THIS BOYFRIEND SEEMED TO BE HANGING AROUND THE HOTEL FOR A FEW DAYS FLIRTING OPENLY KISSING AND TOUCHING A WORKING STAFF MEMBER BARBARA. THIS IS HIGHLY UNPROFESSIONAL AND A DISGRACE TO THE FAIRFIELD COMPANY. | |
| Page Palumbo | 10/18/11 |
| Marriott International owns Casa Monica hotel in St. Augustine, FL. They just fired a great hero, Sean May, for wearing and refusing to take off an American flag pin. I will never stay at another Marriott hotel again, they are not American and I am! | |
| Caprice | 10/18/11 |
| Ref.. Loni Williams reply FairField Inn Melbourne Florida . I reported a Barbara Perez to Mr Underwood the general Manager after waiting over twenty minutes for a Taxi she never called as she was too busy with her man friend , this lady is obviously too involved in her love life than her customer service. We would neot recommend this hotel to anyone. its more like a disfunctional dating playground for staff. Then the following morning both receptionists were with their men friends with at least three paying customers waiting for service. I suggest they leave their men at home. Mr Underwood made NO attempts to take this under his authority as he too was apart of the nonsense going on there. | |
| j.nelson | 10/19/11 |
| HORRIABLE, TEXAS MEDICAL CENTER in HOUSTON,TX the hotel was average, not worth money and terriable bathrooms...so so small. food was great. HOTEL dirty and lobby average not like a usual marriott. was so disappointed. will never stay again, they never delivered our breakfast we ordered and rooms too HOT.....WAS LATE ON EVERYTHING. not to have stress but staying there gave me stress. NEVER AGAIN | |
| Ryan King | 10/17/11 |
| After readinghte article about one of your employees that was terminated for wearing an American Flag Pin at the Casa Monica Hotel in Fl. this 22 year + veteran who now travels quite a bit for work and has frequented may Mattoitt properties will now be looking elsewhere to stay thanks to a Manager who does not get what the pin stands for. Hope he or she sleeps well at night knowing who provided him or her with teh ability to make such a STUPID call. SMSGT Retired R. G. King | |
| Loni Williaams | 10/16/11 |
| Fairfield Inn Melbourne Florida . Very poor quality service after endless calls to reception with NO response my husband decided to walk down to see if anyone was actually working in the hotel. He found the receptionist named Barbara flirting and kissing her boyfriend or husband . Quite shocked to see my husband standing there she made a pathetic excuse that he was a pro basketball player over seas and she hadnt seen him for a while. Too funny as we met him the following evening working in Walmart. Poor service , Manager obviously supports this behaviour and really didnt want to hear our complaints. | |
| Proud American Patriot (veteran) | 10/15/11 |
| Now I know why you folks don't provide a contact for general criticism of Marriott business practices...you wouldn't get any rest. I will no longer be a guest at any of your establishments...ever. You don't like the American flag...we true, patriotic Americans don't like you. Let's see how your shareholders like the loss of profits, as a result of your anti-American, progressive world view. P.S. You can take my Marriott Rewards and shove them up your corporate "bleep". | |
| Kenneth W. Lewis | 10/7/11 |
| I hope you receive this. I just want you to know that I recently visited the Washington DC area to do special work at the Pentagon for the Dept of the Army. I wanted to stay at the Marriott Residence Inn right there on Army Navy Drive, next to the Pentagon City Mall, but you all charged $309 per night for your government rate when the government would only pay $211 per night. I ended up staying at the Embassy Suites Hotel down on King Street in Alexandria at the government rate of $211 per night. I had a wonderful time and will stay there from now on. I guess the Marriott thought I would be so impressed with your name and convenient location to the Pentagon that I would come out of my pocket with the additional $98 per night. I don’t think so. Very Respectfully, Kenneth Lewis | |
| Michelle C. | 10/5/11 |
| I have never been treated with so much disrespect in my life! MYRON is the name of the 1st associate that treated me like a DOG! I get a call from this so called manager stating that a class I am attending was canceled, not only was this information incorrect but when I called back to tell MYRON that he was wrong he had the nerve to laugh on the phone and act like I was the one that had made the mistake he literally sounded like he was drunk! I told him to let me speak to a manager and he kept talking over me then cold transferred me to a voicemail of someone else. I then called back got bounced around a bunch of times and finally got called back by some other manager that could care less about the situation I am a manager and I would NEVER talk to a client the way they did today! I believe that the employees at the courtyard Marriot in Farmington NM have absolutely no work ethic or life skills once so ever. | |
| Military Discount | 9/30/11 |
| I think Marriott needs to take a serious look at Military Discount incentive so widely published on the internet. I've made numerous attempts to utilize the military/government discount option for on-line booking and it is never available at the locations I attempt to stay at. Not suggesting you have to offer military discounts but if you advertise it you should at least honor what you advertise. | |
| Malcolm L | 9/18/11 |
| Same comment as " you know who " and " lee " I stayed in the Marriott in Chattanooga last year and I was also accused of smoking in my room - ridiculous because I don't even smoke. Worse they deducted $200 from my credit card without informing me first and I have been fighting ever since to get my money returned. The manager/manageress in Chattanooga simply refuses to respond to my frequent mails and there has been no reply from Marriott Headquarters. Very poor attitude from a major hotel chain - obviously a scam by Corporate Headquarters to boost profits Never again will I book into a Marriott hotel | |
| catherine McDonnell | 8/22/11 |
| stayed at the Marriot in Lincroft for two nites w/ my daughters and it was terrible. we had a blackout Friday am and no one knew what to do. it was unsafe and the people at the desk was no help. couldn't use the pool. I paid in advance but feel i should be compensated for that day as it was a complete bust. | |
Betsy  | 9/14/11 |
| The Marriott Hotels seems to be nice facilities. However, we noticed at our last stay that we were hit with "air freshener" on the main floor. It made me sick in the mornings. Sad that Marriott is caving in to salespeople hustling this poison. They don't need it. | |
| Sutton | 9/15/11 |
| My name donald sutton iam emplyee at spring hill gatway marriott.hotel in atlanta ga. And my problem. Is why when i put my order in what i need to work with day to day why my manager gone in to system elite it stuff like salad dressing thats i need chicken. Breast. I really need to work so i can perform. My job. And all so do my job so i would not to get using expired dressing and i be asking asking. And telling them i not getting my order what i ask ing for.so she wanted to suspended. mme for something thay do not do.i feel like that not right at all for 7years i been with his company | |
| Mary Olea | 9/6/11 |
| I stayed at the Marriott Annapolis Waterfront for my son's Navy football game. My room charge was $450.27 for a not particular luxurious room with a king bed. The date of my stay was 9/3. On the way home I stayed at the Courtyard Marriott in Tyson's Corner, VA, for a similar room for 97.01. The incredible discrepancy is not the issue. The issue is that last night I found that Marriott Annapolis deduced 948.96 from my debit account although my receipt is for $450.27. I have called the hotel numerous times and neither the accountant nor the manager has returned my calls. I am a member of the rewards club because I stay at Marriotts frequently for business. Some reward. I will dispute the payment but I am appalled that no one is responding. maryolea@gmail.com | |
| Disgusted | 8/25/11 |
| The Townplace in Dearborn took a reservation 1 1/2 years IN ADVANCE, reconfirmed, in writing, 5 months ahead. less than 1 week before arrival, they told us they had no rooms. They initially tried to send us 12 miles away and then put us into another hotel under major renovations. We had to duck under scaffolds to enter the bldg., dust everywhere, torn up breakfast area, etc. They told us it was comparable! They also didn't mention the Courtyard or Residence Inn 2 blocks from the Townplace! The rooms had no kitchen, full breakfast and we still paid the Marriott rate! No response from them ia a week since and we have a bigger event in the area in 2014! We'll do what we can to steer everyone away from Marriott. From reading the other reviews, it seems Marriott has enough business that they really are out for the $$ and don't care much for the individual consumer. We feel there was another group that was paying more and we wound up short. Nice of Marriott to put greed over decency. | |
| Annette Silver | 7/9/11 |
| July 7 & 8 I stayed at a Courtyard Marriott in Markham, On L#t 7N5 2nd night no air conditioning, would not let someone in my room as I was alone and had no robe. Was told that night would not be compted for my inconvenience. In the morning I WAS TRAPPED IN THE ELEVATOR FOR FIFTEN MINUTES. NO RED BUTTON ON THE PANEL, NO PHONE, NO NOTHING EXCEPT MY SCREAMS AND KICKING THE DOOR TO ALERT SOMEONE I WAS TRAPPED. FINALLY THE ELEVATOR BEGAN AND I GOT OUT, HAD TO WALK DOWN THREE FLIGHTS OF STAIRS, THE LOBBY DOOR WAS LOCKED, HAD TO WALK AROUND THE ENTIRE BLDG. TO THE LOBBY. UPON ENTERING I BEGAN SCREAMING, YELLING AND BROKE DOWN CRYING. DAVID HOPPER THE GEN. MGR. COULD ONLY SAY I AM SORRY. ASKED IF THE NIGHT WOULD BE COMPTED, IT WAS, BOTH NIGHTS SHOULD HAVE BEEN COMPTED. THIS WAS A TERRIBLE EXPERIENCE AND THESE ELEVATORS SHOULD BE MARKED MUCH BETTER IN THE EVENT THIS HORRIBLE EXPERIENCE HAPPENS TO SOMEONE ELSE. MY BLOOD PRESSURE IS SKY HIGHT. I AM 75 YRS. OLD AND THIS SHOULD NOT HAVE HAPPENED. I AM ALSO AN ELITE MEMBER WITH MARRIOTT. I WILL APPRECIATE A RESPONSE. THANK YOU, ANNETTE SILVER | |
| mmartha Kean | 8/6/11 |
| I came to Spartanburg S.C. to move my dying father into the Hospice House there and found myself needing to stay 18 days... . The director of sales of the Residence Inn near the hospital , Lori Garrett went beyond the call to take good care of me. I was alone and she was so empathetic to my situation , that she emailed almost everyday to check on me. I will never forget all her kindnesses to me... even though she had to leave on her vacation during my stay , she continued to email to check on me.. Thank God for good people in this world . I had a wonderful peaceful stay , and it was as close to "home " as I could possible be. Best regards, Martha Kean | |
| beverly bumpus | 7/13/11 |
| i have stayed at serveral marriott over the years. i just had hip surgery and i booked a room in april 2011, two weeks untill are assembly i was called and told i have no rooms, and had to find my on, they bumped me for a senior golf event not giving me a chance to pay at a higher rent. they even got together and lied to cover themselves, i want to know do they treat all their customers lihe this. beware of the residence inn toledo maumee, 1370 arrowhead drive bj | |
| Golfer's Wife | 7/23/11 |
| Just returned from a one week stay at the Marriott Resort at Grand National( on the Robert Trent Jones Golf Trail) in Opelika, Alabama. What a WONDERFUL place. We cannot thank the staff enough for their hospitality, customer service, professionalism and assistance with our large group (over 90 people). Ms Vicki, their Events Co-ordinator was fantastic. Always present to make sure that each event went right. Scott, the Golf Pro was perfect at setting up and assisting with our annual Golf Tournament. We have never seen staff who were so willing and adept at their jobs. EVERYONE at the resort was friendly and obviously well trained in Customer Service. Thank you for a wonderful vacation. | |
| TOwen | 7/27/11 |
| My stay at the Marriott Courtyard, Memphis, TN, on July 20-22 was a disappointment! I reserved my room through Priceline.com and arrived at the room late Weds. Night. Due to the fact that I was tired and went straight to bed I did not notice the issue with the cleanliness of the bathroom until the first morning. I have attached photos to this email to show you the disgust I found in the bathroom! Not only was their human feces on the shower curtain, it was on the walls (near the toilet-under the towels and the shower), imbedded into the grout and on the base tile. As I was leaving the hotel, around 7:30am, I want to the front desk and spoke with Michael and showed him the pictures. He was apologetic and suggested that I change rooms. However, I cordially stated that that was unnecessary as I would be gone until 6-pm and that he could simply clean it and that would be satisfactory. However, upon arrival after 6:30, I found that the staff only changed the shower curtain. At this time, I decided not to address the issue with the front desk, as I was exhausted and hungry and did not want to get into it. So, I put on my flip-flops to avoid walking on the bare floor and dealt with it until morning. The following morning, as I went to check out, Michael was at the desk again and I informed him of my health concern and my disappointment. He told me that he was unable to provide me of any discount due to the fact that I purchased the room through Priceline and that he could only provide me with points on an awards card in exchange for a discount. I was upset and left. My business partner and I travel frequently and will hesitate to choose Marriot in the future. | |
| Ericka Graziosi | 8/1/11 |
| Not happy at ALl with out Fairfield Marriott stay in Olivia Branch MS... Not only did they charge my card for the full 6 days in ADVANCE of me staying and hold 700$. Then a man with a gun got upset with out kids, we stayed at the local hotel by the baseball fields for the World Series, showed the gun and police had to draw their guns.. Then they let the crazy lunatic BACK IN ... we spent the weekend trying to fix our credit cards, help our kids understand what happened and also had to get them to and from the baseball fields... I know that we will be asking for FULL REFUNDS that our park department and our fundraising paid for... Shame on the staff and the company for not protecting our children... | |
| Sherbear | 8/1/11 |
| When I made my reservation in Ft. Worth, Texas I asked for a king with a sofa bed. My husband and I were taking our grand-kids up from Austin on Amtrak for an overnight stay. We got there and checked in only to find out our room only had a king bed. We went back downstairs and they gave us a king with a sofa bed. It wasn't until we put them to bed that we discovered the sofa bed hit the wall on the opposite side of the room so we had to climb over it to get to the bathroom. That's a fire hazard and dangerous to all in the room. We had no cold water in the sink or the shower so the water was very warm with nothing to cool it down. When I told the night desk clerk about the water and the sofa he was very condescending saying no one had complained but me. We were moved to another room by a nice lady named Marjorie, but there were no carts so we had to make a few trips with all our stuff. Although we were given a discount on the room it should have been free. I am SO DISAPPOINTED in Marriott. We stayed there because we thought it would be nice since Marriott usually is. What a misconception on my part. Probably will never stay at another one. | |
| Disgusted and Outraged in NH | 8/2/11 |
| This Fairfield Inn in Portsmouth NH, looked very promising. My fiance and I booked a last minute romantic evening away thinking we would have a great evening. We arrived at 6:30 PM put our things in the room and I washed my hands and face in the sink. We then went out to dinner and returned at around 8PM. We went up to the room and my fiance jumped into the shower. Upon finishing his shower, he reached for the towels that were hung on the wall. He dried off and reached for another one for his hair and immediately smelled a foul odor after starting to use it. His towel most definitely had SEMEN on it. It was very clearly semen as it has a distinct odor which to most adults, is easily identifiable and the substance was tacky on the towel. He called me into the bathroom to confirm his suspicion, at which point we both were beyond appalled and disgusted. Our spur of the moment romantic evening away from our kids, (which happens very rarely) was completely ruined. We immediately packed up our things and proceeded to check-out. My fiance was so outraged and thoroughly overwhelmed by the thought of touching someone's bodily fluids, I would not even allow him to check out with me for fear he would not handle the complaint to management well. He is now concerned and fearful that we have no idea what the bodily fluid contained, or if it was contaminated with any diseases, which means we will both be undergoing tests to make sure we were not exposed to anything. There are many very nasty things including AIDS that are transmitted through semen and bodily fluid. This situation has been the absolute most disgusting experience for us. We are thoroughly nauseated and offended, and shall not ever visit or recommend this hotel to anyone. Also the response by management which basically told me I was wrong, implying that the smell was simply "musty from not completely dry laundry". This has been handled in the an extremely unprofessional manner and suggests a level of nonchalance towards this egregiously repulsive and unsanitary event. What was meant to be a romantic night turned into what will be at least a week of waiting for test results, Dr. bills, and a cringe worthy memory that will last a lifetime. All thanks to a spur of the moment trip to THIS hotel. | |
| | 6/23/11 |
| I stayed in yor hotel in columbia sc and the hotel was awful they moved my belongings to another room without my knowledge due to a sprinkler problem they lied about the hotel being overbooked and was sending people to other hotels to pay a higher price and when they finally located my belongings they were moved to another room just thrown about. I will never stay their again. The hotel has gone dowm. All I was offered was a drink. You think they tried to make it right ? Not | |
| very disappointed | 6/27/11 |
| i stayed at a marriot last saturday. the room was alright however the customer service sucked! the housekeeper wsa rude and manager was even more rude. I havent ever smoked in my room any time during my stay. i paid more than enough for the room itself with the treatment i got. I was wrongly accused of smoking in the room which i never did. Apparently they don't need proof of any smoking because the housekeepers word is enough. What makes his word any better than mine? | |
| Margaret Grachan | 6/16/11 |
| I stayed at the Courtyard Marriott Midtown Manhattan on June 9, 10 and 11. I was traveling with family members and my cousin put the 2 rooms on her credit card. I awoke after the first night with what appears to be bits on all exposed parts of my body including my face. I should have marched right to the front desk and announnced loudly my complaint, but being the nice person that I am did not. I awoke the next morning with more bites. I then called the front desk and asked that the manager come up as I appeared to have bites on my body. I showed the bites to the manager, another man, the security guard and later to the head of security (who said they looked like bites). The manager and her assistant were very cold, rude and looked at me like I created the bites! The only comment was "move her", not thank you for your descretion etc. Now they claim they received an all clear from their bug people. Bottom line I became ill in that bed. I still have the marks from the bites. Again I could have and now believe I should have marched to the front desk and LOUDLY said I have bug bites and let them deal with the mayhem to follow in the busy hotel, but I didn't. I have been treated like a liar, despite their witnessing the bites themselves. I asked for the room to be compensated from Marriott in DC but was told the hotel has no liability. Mind you I did not even receive and thank you for my descretion. Well bottom line is staying at Marriott in the future is now indeed unlikely. I will tell people of my experience and suggest they stay at another chain, as I was treated in an insulting manner. Oh and by the way we are Rewards members. Apparently Marriott does not take its pledge literally. | |
| Disappointed Courtyard Traveler | 5/31/11 |
| I recently stayed at the Courtyard by Marriott in Mrytle Beach(Barefoot Landing). My stay there was as I expected from a Marriott. The only disappointment came when I realized that I left a jacket behind in my room. I called the next day and spoke to the manager of Housekeeping. She took all my information and said she needed time to look into it and would call me back. I waited one week for her to call me, she never did. I called her back and was told that I gave her the wrong room number. I know I gave her the correct room number because I had the receipt in my hand when I was speaking to her. She told me she never found a jacket in my room but did find a beige jacket in the room across from where I stayed. I asked her to describe the jacket and it was mine. I gave her my information again and was told it would be mailed out that day. Needless to say she didn't mail my jacket out until 2 days later. I am very disappointed that the management at this Courtyard feels that they do not have to call the customers back. I will have to have no other choice before I stay at this Courtyard again. What if I had left something behind that was very important. | |
anonymous  | 5/31/11 |
| Don't judge Marriott as the problem if you had one. They have high standards. Sometimes the hotels are franchises owned by other companies. Some management companies are making life difficult for employees and management staff with financial guidelines. They are understaffed, hours are constantly being cut, overtime is no longer permitted, House keepers have more to clean in less time, in general the employees are being squeezed for every dollar the management company can take out out of their pockets. Management budgets have been slashed. Employees insurance benefits with one management company rose dramatically forcing many to drop health insurance for themselves and their families. Yet they claim to treat their employees very well. Unrealistic demands placed upon employees are not seen by you, the guest. One person trying to deliver items to over 400 rooms is not realistic. If you have a problem with service then do the employees a favor and take it up with the management company for under staffing. I will admit that there are some employees who are absolutely useless but then they exist in all businesses. The hotel I speak of has many good hard working employees. It is sad they have to be the target of problems caused by the restrictive financial guidelines of the management company. | |
| Sam Jolly | 6/2/11 |
| My daughter and I just spent a little over a week at the Marriott Courtyard on Sherman Street in Richardson, Texas while my house was being repaired. At first it seemed like a superb place to stay, later it turned out to be quite the opposite. First, we were checked out of our room by the hotel staff because the cleaning people told them that we had no clothes in our room. This was after about two days of stay. My daughter lost her silver earrings because of this which was later retrieved by the staff and returned to my daughter. Then again the shaving cream I purchased for my daughter came up missing along with her razor. People, this is becoming a nightmare. It seemed as though if people do not live according to what the staff deem, then you have left without checking out. All this time I thought we were still in America. I leave, I check out, things should not disappear regardless (especially when I do not check out), and a person should leave their belongings or not. That should be up to them. If the staff assume, then they should at least bother to check with someone as to whether or not you have gone. | |
| Theodora Ava Harrison | 5/7/11 |
| Myself, daugher and granddaughter recently staying at the Residence Marriott in Torrance on Torrance Bvd for 3 weeks. I might mention I am a Gold memeber fo the Marriott. This looked like a great experience until I received a 1200 dollar charge on my credit card for tears in 4 chairs. They even said it was done by a knife. The possibility that my family would have put tears in 4 chairs is ridiculous. I did not see these tears and was not told to inspect the apt closely as I would be charged for anything they decided I did. I would have taken pictures myself. This lack of disclosure is criminal as my money has been stolen. Therefore I have no recourse. Those small tears could have been there and I would not know it. Therefore it is only hear say that I caused these tears. I was not told my credit card would be charged. This is a total violation of my trust of the Marriott. I would like action to be taken. | |
| John W. Biggs | 4/25/11 |
| On our recent stay at your Corbin, Kentucky location was not a good experience for my wife and I on the afformentioned dates. First of all only one Ice maker was working on the 2nd floor as we were on the 3rd floor. We were visiting my sister during the weekend as she was in the hospital during Easter weekend and upon our return we had noticed that our cooler was totally covered in ants so we called the desk to inform them and they offered to move us but was really late as we had to wash our cooler off in the shower as there were many!! We elected to stay in the room and they said they would spray the room as soon as we got up in the morning and told us that they were coming in because of amount of rain they have been receiving. We were on the 3rd floor. Then in the morning we got out of the elevator and noticed a sign on the indoor pool that the pool was closed as the heater was malfuntioning. The staff was very nice to us and was apoligetic but was not offered any kind of compensation for our inconvenience. We were so rushed being that it was a short stay during the Easter weekend and worried for my sister & didn't want to ask for any knd of compensation as I had enough more pressing issues on my mind with my sister dealing with cancer surgery. Again I want to say that the staff was very professional in everyway and don't want to get them into trouble I just feel that we should have been offered something for our inconvenience and lack of immenities. Thank you in advance for your time. | |
| Pam | 4/21/11 |
| I and a friend stayed at your hotel in Meridian, Idaho for three days this week. We had two rooms on separate floors even though they were reserved at the same time months ago. At check-in we were told there would be a $20.00 charge for incidentals to a personal credit card and returned at check-out. The charges turned out to be $20.00 per room per night totaling $120.00. At check-out on Wednesday I was told the funds would be returned to my account that same day. They were not returned as promised. as of today (Thursday) the funds are still missing. The Courtyard by Marriott manager (Brad) told me the charges were for training new staff and that they were returned on Wednesday. According to my bank on Thursday the charges were not deleted as I was told. This Marriott Inn deceived and lied to me. I can assure you I will never again stay in any Marriott Hotel or Inn and will do everything I can to make this deceptive practice known to everybody I can. | |
| Dick Rambone | 4/5/11 |
| I stayed at the Marriot in Philly PA, it was amaizing especially the service. Front desk clerks like Katie Lamkey was very helpful. She went over and beyond her duties to make sure we were very happy with our stay. | |
| Leanna Milan | 3/30/11 |
| I want the above statement taken off site Immediately. This needs to be removed. listen if you get a chance 3/12/11 you "new" front desk help employee stockton,california "leanna milan" (lied)on written application about attending college being foul immature speech an behavior good,but listening at negitive people is a challenge.an frownd upon if it were my decision termination is fesable.concerend is lying a good charataristic of some person in a high magnaitude position.and million of other family people money. your decision.fat out lie....!! He is an x boyfriend and is collecting ssi becuase he is unstable. just knowinng someone is reading this makes my skin crawl it is slander and I will sue. | |
| Unknown | 3/27/11 |
| Out of all my years of visiting the Marriot I found this particular visit to be the worse. The General Manager was horrible. The way he talked to his employees this past weekend was uncall for and appauling. He cursed them out in front of me and other people who were checking into the hotel. He did not seem to care we were standing there. This was at the Atlanta Mariott Suites Midtown. He smelled as though he had been drinking and if we weren't guest he probably would have spoken to us in an unappropriate manner. I hope others report this behavior and I hope he is removed from his position. No employee should have to put up with such abuse and such degrading behavior. I thought the General Manager is supposed to set the example. Who wants his behavior as an example. If he is still managing this hotel I will switch my business to the Hilton. I am sure a couple of the other visitors will do the same thing. I didn't pay for this type of service and I don't want my children to ever see this. It was the worse. | |
| You Know Who | 3/18/11 |
| I recently stayed at the Springhill Suites in Athens, Ga. I have been staying at Marriot hotels for many years and have never encountered such poor management in all my years. The manager of this facility is Pam Doonan. This woman accused me of smoking in her facility, which is a lie. My record should be proof enough. I have never been charged with incidentals in the past. We had alot of snow for georgia that week with very low temps outside. I was working on a raw construction site and we had a burn barrel to keep us warm. I am a smoker but never in the hotels room. Pam took it upon herself to accuse me of smoking and held my personal effects hostage in my room, unless I signed an admittance paper. After working hard all day in the cold I just wanted a hot shower and my belongings. I signed. I called "corporate" and I use this word loosly, who told me they have no control basically to do anything. I have been trying to get an itemized bill and a picture of the so called evidence. This is what is suppose to occur when being charged a bogus smoking fee. No luck yet. I told my credit card company don't pay it, lets fight it out. With our bad economic times is this a new scam Marriot has come up with to earn some extra cash. Don't worry they will never get another penny out of me or the 30 employees that also travel 50 weeks a year. Holiday Inn here we come | |
| Tony K | 3/18/11 |
| Fairfield Inn & Suites Miami Airport South gave my confirmed room away and then sent us to a Best Western and said they are comparable. (Best Western had one room with one bed for three people) I wish I would have known that years ago because I could of saved a lot of money by staying at Best Western rather then Marriott, I guess I will frequent Hilton and see how they do. Oh and I was only a couple nights from becoming a Gold Rewards member, screw 'em. | |
| Mark | 3/19/11 |
| I'm like a previous customer. If i could've chosen a 0 star I would've. I recently had to travel to Texarkana, Tx for my moms funeral and I went on Priceline and booked my room and paid for the room through Priceline and upon returning home and checking my account the Courtyard By Mariott had charged me again for my room and when I called the hotel the girl on the phone told me that that there was not a manager there to reverse the transaction and told me to call back Monday after 9 am and the manager would look into possibly returning my money. Also when i asked the girl to give me the Corporate email she told me she didn't know what it is!!! Come on now there is nowhere at the front desk that could possible have the corporate phone number?? Wow does anybody know how to do their jobs anymore or take pride in anything they do??!! I also asked "So what if i was overdrawn or over my limit and was charged for it would I get those charges reimbursed" and I was told probably not! It's not enough that I had to go out of town for my moms funeral but now I have to fight to get my money back and it looks like that might be a hard job by some of the previous reviews. | |
| Jiovanies Duperoy | 3/23/11 |
| TownePlace Suites in Mt. Laurel should not be a Marriott branded property. This property appears to have seen its better days 10 years ago. My wife and I had stayed at this property when it first opened and we had a great stay. So when we were in the area again it was our first choice no questions asked. It was a horrible mistake to think it would be the same or better. The entry doors were falling off the hinges, the decor was dark and dingy, the stains in the room and hallway carpeting. What a shame. This once beautiful property has fallen into a state of such disrepair that even after seeing three suites we decided not to stay. Each suite was worse than the last. Lucky for us the Courtyard 400 yards away had vacancies. Now that is how a Marriott property should be maintained. And today I received the following email from Marriott Rewards: The Courtyard® and TownePlace Suites® in Mt. Laurel, want you to enjoy Spring and get 1,000 Bonus Points. Trust me when I say that Marriott does not have enough reward points for us to return to that property. | |
| Jerry | 3/24/11 |
| Do not I repeat DO NOT stay at the St. Kitts Marriott. I recently stayed there with my family. IT is unsanitary, unsafe, the amenities are minimal and the service and foor is the worst. | |
| listen if you get a chance | 3/12/11 |
| you "new" front desk help employee stockton,california "leanna milan" (lied)on written application about attending college being foul immature speech an behavior good,but listening at negitive people is a challenge.an frownd upon if it were my decision termination is fesable.concerend is lying a good charataristic of some person in a high magnaitude position.and million of other family people money. your decision.fat out lie....!! | |
| Disappointed | 3/3/11 |
| Made a reservation a week before our trip at a Courtyard by Marriott in Plantation, Fl., guaranteed late arrival. After driving 13 hours, we arrived only to discover that the manager, Michael P. MacCallum, had given our rooms away and left the premises with notice that we had rooms at a Fairfield several miles away. At the Fairfield, we were told that Courtyard had inquired about the availabilty of two rooms, but had not made any reservations for us. We were never called or informed about any of this, and later that night they did find a room for us. In all my years of travel, I have never been treated like this, and will never ever consider a Marriott again except as a last resort. Still cannot believe that reservations and guaranteed late arrival means nothing to this corporate entity!! Shame on you Mr. MacCallum. Cannot even give a rating. | |
| Dana Goetz | 2/11/11 |
| We called the Courtyard/ Marriott Hotel in Santa Fe, New Mexico and asked if they had an indoor pool. The weather in New Mexico was extremely cold, breaking records. We wanted to swim and sit in a hot tub and forget the weather. We were assured that the pool was wonderful. When we arrived at the hotel, we changed into our swim suits, braved the outside air as we entered the indoor pool area. We plunged into the pool and swam back and forth before we looked at the side of the pool. Much to our surprise there was a four inch "bath tub ring" around the pool. It must have been there for a very long time as people had scratched "clean me" on the side. We quickly exited the pool and went into the hot tub. When we looked at the skylight, there was dirty cobwebs in the corner, on the wall there was a register with caked on rust. The pool itself was beautiful but why, why, why can't Marriott afford a pool man to clean the area? There are only a few indoor pools in Santa Fe. You have the best facilities but if they are not clean, your guests will not return. We heard that the Russian National Ballet & Mexico's Folklorico stayed there last year but this year did not return. I can see why. You have polite people working there, the room was clean but not well decorated. However, we would have returned if you bothered to clean your pool. There is no excuse for 4 inches of a bath tub ring. | |
| Karen Golden | 2/14/11 |
| Actually the Hotel was not in bad shape, but I reserved a jacuzzi tub room and when I got there they said that was not what I reserved even though I had a confirmation ticket printed with the description. The clerk told me it was pricelines fault. So I called there customer service line and after an hour of being on the phone they told me it was the hotels fault. So they said no it's not but for the incoveiniance they gave me 20 dollars off. But that was not the end I called the hotel again the next day and they continued to say it was not there fault. But it had happened atleast 4 times in the past. Why are they not fixing the problem? I have called priceline back several times and no one is taking responsibility. I will never go back and stay at another marriott again. I suggest you don't either. | |
| Alan | 1/19/11 |
| I arrived for guaranteed late arrival at the Fairbanks, AK Spring Hill Suites at midnight on 1/17. It was 30 below zero outside. In AK, outlets are provided on posts to plug into the engine oil heater of your vehicle into to keep the engine block from freezing and totalling the vehicle. After spending an event free 24 straight hours to get to Fairbanks from Huntsville, AL I arrived exhausted and looking very forward to a bed. Instead, I found that there were no available outlets for which to protect my $40K rental vehicle. The desk clerk told me the overflow lot outlets weren't working and to use the parking garage two blocks away. It was locked up tight. There was a vehicle parked blocking, but not using two remaining outlets. The desk clerk called the owner to move the vehicle but gave up the effort when the customer reported to be in bed. In total, the desk clerk sent me on four futile trips into 30 below zero weather to hunt for outlets for about 45 minutes. My questions are how many folks would stay there without this critical potection for their vehicle?, and how long would have taken to tow this idiot customer's car if she had parked blocking good access to the front door? My company supplies many $$ to this particular hotel, but I will devote any chance to do so to discouraging anyone travelling to Fairbanks from staying here. I'll tell them that I'd rather sleep outside than stay again at this hotel. No help at all for a long time Marriott Rewards member. | |
| Darlene Boyden | 1/20/11 |
| We are sad to be checking out of the Towne Place Suites in Omaha NE. We were put up here by our insurance company. Our houe caught fire almost two weeks ago and my husband is in Afghanistan and feals horrible that he can't help. We stayed at another area hotel. Iyt was "nice" but the management was what I thught to be in training for the front desk. Here everyone was spectacular. From the minute I checked in with Nicole to housekeeping to the gentlemen in the laundry facility. Everyone cared about us, never too busy to say hi and ask how things were going. The hotel was very clean.The only thing this hotel is lacking is a hot tub. Have not met the manager but thats ok. I have worked in the hotel industry for six years by ohare airport and have dealt with alot of stuff and people, so I do know waht I am talking about. Thank you so much for your care and concern for my family while we were here. Darlene A Proud Army Officers Wife! | |
| toni | 1/14/11 |
| I resereved several rooms for my up coming wedding and when I called the hotel to pay for several of the rooms my "tracking" number that was sent with my quote to my email wasn't in your hotels system... and they do not have the room to accomodate my guest being its the busiest time in Indianaplis.... SO now I have 150 weding guest i'm scrambling to find rooms for...... NOT at A Marriot mind you! Don't send me a tracking number and a email quote if it doesn't hold in your hotels system! - I'm a rewards memeber but in no longer means a thing to me I will NEVER stay at a Marriot again, and I will convey this horror stories among my family and friends and blog readers. Hilton matched your prices in a hotle of their after hearing my story, ps their hotel is nicer, newer and the hotel manager calls me back with in hours of a call request! VERY disapointed ~Toni | |
| OK | 1/15/11 |
| It was my husband first time doing to Dover DE. He works for Marriott, and so during this time of year the employees get to enjoy a great deal off the regular rate. We stayed at the Fairfield Inn, which was nothing too spectacular for one night. On the second night we wanted to enjoy our last night at the Residence Inn right adjacent to that hotel. Ok we know we have to have a credit card to check-in which was no problem. But we had problems in the past with hotels overcharging and posting crazy charges. So anyway, we called the hotel to make sure we can use cash to pay at check-in and give a credit card on file for ($30) incidentals. The front desk clerk told us that would be fine over the phone. Of course we were excited. So we went to try to check-in and another clerk tells us that we CANNOT PAY CASH AT CHECK-IN!! We explained to her the problem and she argued with us, because of the rate of the room. Ok really she was also a marriott employee. We told her that we would give her cash and even the credit card. She refused to take the cash and extra money just to hold for incidentals. After all that we never did stay. She make a remark to us that hotels on the beach (virginia beach) do that..She is crazy I myself worked for marriott for over 8 years and never heard of such non-sense!!! We had to cut our vacation short and head back to Virginia. SO much for marriott hotel family!!!!! | |
| Kevin Martinmaas | 12/30/10 |
| Visiting from Oregon, we stayed at Fairfield Inn & Suites in San Bernardino, California 12/26/10. When I went out to the car the next morning, I found that our car had been broken in to and all our belongings had been stolen. They had broken the back passenger window. We later found out that this is a high crime area so it would have been appreciated if staff had mentioned this to us when we booked our room that night. We would have brought ALL of our belongings into our room. Also when reporting it to the police, their first question was; Did they have any security cameras? Which they did not. This was very unfortunate and has made security a priority for us. To use an example on our way home we stayed at a Best Western in Lodi, California and asked about security and they did in fact have a security system which included cameras. Since, we were driving home with a broken out window and didn't need another incident to happen. The manager at the Fairfield Marriott did give us a discount on our room but in all we are still out $500.00 because of our deductible on our homeowners insurance that covers the lost of our items, which were clothes, shoes, etc that we had purchased for our grandchildren for christmas that we were going to celebrate on the 27th. We have made security a priority when we stay at any hotels in the future. We will be sure and let family & friends know about the poor security measures Marriott has at their hotels. | |
| lee | 12/21/10 |
| im giving them a poor rating because my card was charged an additional 500 for smoking fines,granted i am a smoker but i did not in any way shape or form violate their smoking policy.they said my room smelt like smoke,well,yes thats because my wife and i are heavy smokers and at times we and our luggage smell like smoke,but we ALWAYS went outside even at 3 am.so if your a smoker i would advise you to take a chemical bath before check in or better yet dont check in at all!!!!!!!!!!! | |
| Allen Herkamp Rewards | 12/22/10 |
| When my wife made reservations for our son's family (#84308964 & 84308966) through Annette in RESERVATIONS, Annette mentioned that we had a Certificate (Anniversary) for 2 free nights and asked my wife if she wanted to use them. My wife responded that she would talk to me about it before making the change. We received confirmation for 1 room via e-mail so my wife called RESERVATIONS and talked to Chris who ensured we had reservations for 2 rooms and sent an e-mail confirmation. After my wife and I talked, I called RESERVATIONS and talked with Kathy who said we could use the Certificates and changed the reservations but we had to be transferred to Customer Service to complete the process. We also booked 2 nights for ourselves in Beaverton which we were told also had to go to Customer Service to complete the process. Kathy transferred us but we were lost in the "Marriott Telecom Triangle". I called RESERVATIONS back and obtained Tom. After telling him the story above, he responded that we could not "gift" the Certificates to our children. I asked why others in RESERVATIONS said we could and even booked the rooms and sent us Confirmations. Tom displayed very little tolerance and would not try to explain this to me. He became agitated and kept saying I had to talk to Customer Care and transferred me. (I wish I could have transferred him!) I talked with Mike in Customer Care who was very professional and explained what he could although he could not understand why 2 Marriott representatives would say something was OK, and do it, when evidently is was not OK. Mike changed the reservation back to 60,000 points and reinstated the Certificate for 2 free nights. I also informed Mike that the Confirmation for our 2 nights in Beaverton were made in our son's name instead of ours. Mike changed the reservation. I thought that if such errors were made I better check on another matter which I was told earlier was OK. That was the use of points toward meeting the Gold status. Mike told me no and had to change the reservation to charge us $75 for one night. Lack of training, communication, oversight, or something else is producing some Marriott representatives to reflect poorly on Marriott's' performance. I took the opportunity to tell Mike that the process I explained above starting with my call to RESERVATIONS (Kathy) at 5:30 pm, 12/21/10, and now ending at 6:11 pm, was 41 minutes. Way too long to correct 2 simple reservations. I asked Mike if he could direct me to a Customer Survey that I could fill out; would you believe he said there was none and that I would have to go back to RESERVATIONS! How is that for Customer Care? I'm glad I waited till this morning to document this as I had to count to ten over and over again. Another strong feeling I have is that Marriott is missing out on an opportunity that is not addressed well in the tourism industry. Families, such as our son's, have 4 children ages 6 to 11. Marriott has no room for this family and requires them to use 2 rooms and Marriott cannot guarantee that the rooms will be adjoining. This is unacceptable. Many families this size find it difficult to bare the expense of the second room and the families should not have to be separated or forced to cheat and have the children sleep on the floor exceeding the room occupancy. My wife and I found the same situation in 1999 to 2002 when we were full time care givers to her father. He required a room for the disabled and constant care but he loved to travel and we loved to take him on trips. Just try to find a 2 bed room handicapped room. We had to be with him. An adjacent room was not an option. It was nearly impossible to even find a handicapped room with 2 queen size beds. Sorry, but we gave up on Marriott those years and went with a competitor. There is a book written by Bob Farrell, the founder of Farrell's Ice Cream Parlor, that should be read by all employees in the service and tourism industry and mandatory reading by the managers and executives. The title is "Give Them the Pickle". After the experience I just had I hope someone within Marriott will do so. | |
| Jane Baker | 12/8/10 |
| Our family stayed three nights in the Marriott in downtown Columbus, GA in October this year. The price for two rooms was about $660.00 for the three nights. We spent two nights in two rooms at the same Marriott last week and were charged $656.00. I think this is ridiculous and shows no consideration for us as return customers. We will never stay in a Marriott again! | |
| sandi schmidt | 11/22/10 |
| I had made reservations for 2 rooms with 2 queen size beds in each on 10/8/10 for 11/20/10 at Courtyard by Marriott in Wichita,Ks. Upon our arrival we were told they had double booked our rooms and we were to share a king size bed. We had confirmation numbers and our credit card had been charged. When we told the clerk this was fraud he said we could rent a roll-a way bed . He refused to give us any compensation what so ever and said this was Marriott's practice to double book rooms. We drove 3 hours to get there and now had to find other accomodations. We will never stay at Marriott in the future! | |
| melissa cullen I love my marriotts rhode island | 11/14/10 |
| Hey Guys for all you disturbed people that stayed at marriotts around the world some of the stuff your complaining about is so petty REALLLY overall all MARRIOTTS are stunninly beautiful and if you get one person that is off get over it people arent perfect EVER!!! heres an example i used to own a daycare and good help is hard to find all the people that were applying were moms 20 yrs old 3 kids no GED they just applied because they claim they had experience WRONG didnt hire any of them,just because your a mom doesnt mean your good at it BUT the reality of it was i hired this women who had 7 degrees her resume was two inches thick geuss what happened she worked two days and fell apart she left for lunch crying couldnt take the kids being children and didnt return all this means there are gonna be bad people in every company. Marriotts are successful for masny reasons and its not because its nit wit who might have qualified at the counter get a drink of water and move on life brings dummys everywhere | |
| Carol S. | 11/10/10 |
| If I could have choosen a zero star rating I would have! We stayed at the Courtyard by Marriott in Pleasanton, CA as we have several times in the past. When we checked in the clerk was a little confused by our reservation confirmation which I had a copy of with me. I had booked the room for 2 nights and prepaid through CheapRooms.com. She asked for a credit card for incidentals. We stayed for Thursday and Friday night - checking out on Saturday. When I checked my bank account on Monday morning they had ran my card for $40.00 for incidentials (which there were none) ok, they say that will credit back in 24 to 48 hours, HOWEVER, they also ran my card for an additional $80.00 on Friday and ran another $73.32 on Sunday - after we had checked out on Saturday!!! So far I have 5 calls into the clerk/receptionist and 3 calls into the manager, I can't get a credit for the $193.32 that they charged me or even get the manager Mr. Douglas Lowe to return my call. WE WILL NEVER STAY AT A MARRIOTT AGAIN!!!!!!!!!!!!! | |
| john | 10/22/10 |
| renasssance hotel woodbridge new jersey hersha management worse company why marriott corporation dont cheack anything about service GM bill and managemnet are bad poor employers they work hard I dont recomand to any one marriott company surrpose to cheack hotel is licking water every where water is droping in the loby also | |
| Cheryl Poling | 10/19/10 |
| Just last week my family stayed at Courtyard Marriott in Winston-Salem, NC near Wake Forest University. We were there for our son's high school soccer tournament ... along with the girls' volleyball team from our organization too ... so quite a bunch of families bringing Marriott business for 2-3 days. We had two rooms for two nights. Three things made our stay much less than enjoyable. 1) Toilet commode was not level and secure on the floor. It moved & rocked when sat on so somewhat an adventure whenever you had to go to the bathroom. Then no hot water for showering in the morning. Hubby had to take a cold shower and my elderly mother (83 yrs old) made two attempts to shower (thinking if she waited a little while the water would get warm again) but to no avail, she couldn't get even a hint of warm water out of the faucet ... had to go without bathing. But the worst was at 11pm on the HBO channel 5 an adult program came on about prostitutes & life in a brothel. This program contained full frontal nudity & interactions with women/women and women/men ... totally inappropriate for youth. I complained to the front desk but they couldn't do anything. Our second room had three teenage boys in there. I had no idea if they had stumbled on this show or not ... I so hoped they had turned off the TV & already gone to sleep 'cuz of having an early game in the morning. I hesitated checking on them personally in case they were indeed sleeping ... also didn't want to bring the matter to their attention (and arouse curiousity) if they hadn't already discovered the show. I was VERY DISTURBED that Marriott would allow such content or at least not have it restricted, blocked, or set up as a pay-per-view arrangement. I've written to the General Manager at that particular hotel with copy furnished to Marriott Corporate HQ. If Marriott wants families to patronize their hotel, they cannot allow adult content (garbage) viewing. | |
| michael s poynter | 8/19/10 |
| im staying in your courtyard marriott in beckley west virginia.....for $111.00 per night i was totally surprised that there was know microwave,(they cost like $30.00 at wal-mart) and there was know refridgerator, again about, ($50.00 to $95.00)..... wow, but theres a totaly new and fancy lobby....i always stay for the lobbys..not...i mean MARRIOTT used to stand for total class.......it was clean but the room is dated, like the bathroom, sink, tub,,,,wow,,,and the phillips 20 whatever in tv.....can i say, flat screen....quality inn has flat screens....i was totally disappointed for the money.....there was know, triple A rooms left i was told by the girl at the new front desk,,what???? i thought AAA was for all rooms or do your AAA rooms after being filled mean the rest arent AAA approved....i think we got one of those...i would like a REPLY.... i am MICHAEL S POYNTER 96 WENDFIELD CIRCLE NEWPORT NEWS, VA 23601....E-MAIL...MPOYN20305@AOL.COM..... | |
| Joseph Howard | 8/3/10 |
| In addition to fine accommodations at Residence Inn in Plainview Long Island, kudos and thank you to 3 outstanding staff members. Joanne, Raj and Devon who made our stay on July 23 and 24 most enjoyable. I consider them outstanding Marriott employees and wish to have them recognized. | |
| Write A Review For Marriott Corporate Headquarters Note: This is not to be used to contact Marriott Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Marriott. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. |
|
|
Other Headquarters
The Sherwin-Williams Company Corporate Office
Macys Corporate Office
Winn-Dixie Stores, Inc Corporate Office
Hooters Corporate Office
Bonefish Grill Corporate Office
Hollister Incorporated Corporate Office
Chicago White Sox Corporate Office
Polaroid Corporation Corporate Office
Hulu Corporate Office
Planned Parenthood Corporate Office
Minnesota Twins Baseball Club Corporate Office
Shutterfly Corporate Office
TJ Maxx Corporate Office
Harley-Davidson, Inc Corporate Office
Ideal Image Corporate Office
Ford Motor Company Corporate Office
Oscar de la Renta Corporate Office
Labor Ready Corporate Office
Rooms To Go Corporate Office
Circle K Stores Inc Corporate Office
The Goodyear Tire & Rubber Company Corporate Office
Starbucks Corporate Office
Lance, Inc Corporate Office
Cold Stone Creamery Corporate Office
Netzero Corporate Office
more