243 Reviews For Marriott Headquarters & Corporate Office


Don't forget anything at a Fairfield by Marriott. They want you to fill out a form with your credit card information and then send a photo copy of the front and back of your credit card as well as a photo copy of your drivers license. I believe the total charge to ship this back to me was $3.71. I am NEVER staying with a Marriott anything again. We spent a week in their hotel and they couldn't spend less than $5 to send a cell phone back to us.

Nasty Cookeville, TN

Discovered a dirty washcloth hanging over the shower rod. Asked for room to be cleaned and returned later to find everything in room straightened up, but the wash cloth was still there! Who knows how long it had been there! This also tells me they do not clean or replace the shower curtains! Will never stay at a Marriott owned facility again. This was the Fairfield Inn in Cookeville, TN

very disappointed

We recently spent 2 weeks at the Courtyard by Marriott in Waikiki and were very disappointed. Having travelled extensively this was the smallest room/cell we have ever been in. carpet, windows were filthy. Had to have maintenance in 3 times for repairs. Complained to Day Manager about general cleaning in public areas. We thought Marriott brand was better than this. Never again.


You entertain CAIR conferences, their only interest is to further the collapse of the USA and move toward OWG, so that is probably your goal also. This angers millions in the USA! In addition, you want us to rent your rooms, pay you big money and yet, yet you cannot fly the USA flag! Why is this? If it offends someone too bad! You are in this country, this belongs to we Americans and we are proud of our flag..I will never, never stay at an affiliate of Marriots nor at any of the Marriott hotels. It is sad, down right disrespectful of we Americans that you feel our flag is not good enough to fly over your Hotels. Being Mormon is bad enough for that is a false religion.


There were bugs in our room at the fairfield inn in Shreveport la the week end of the 24th and two elderly people had to move late at night and then there were bugs in that room What were we to do

Corporate number disconnected?

Trying to reach your buying team. Your corporate office number listed is advised as disconnected. What is the correct number. And I would suggest you update the number with the correct one

Corporation without a Heart

Made a reservation at the Residence Inn Lake Oswego, Oregon. Had to cancel because of death in the family but no refund. I can certainly understand if was for any other reason but a death, REALLY!!! Will be looking elsewhere in the future.

discrimination to staff

one staff in Gold coast Australia, who has diabetes been stopped to work on weekend, reason is weekend job is not "safe", Acturally, jobs are not different from Mon to Sun


so hard to get in contact with anybody to help me out on my plenty of stays to many marriott hotels which will stop because they have terrible customer service values


Can't seem to get ANYONE at the Marriott at BWI to return phone calls. We have been using this facility for over 15 years for board meetings and we still are not considered valued customers

Dishonorable Disposition For Not Honoring Lower Rate

To Whom It May Concern: As it may be with your chain of hotels, professionalism should pertain to all aspects of your business. It is not appropriate to make an advertisement and then not honor it. I had proof of a lower rate and you simply swept it under the rug. From the Principal's office!

policy vs customer service

Recently left Hunt Valley Residence Inn since they tried to extort an additional $75 dollars because I had a 15 pound dog. non shedding dog.. No need to stay at Marriott went to HILTON .No worries

Ants and info

On our last nite in Key West Fla we reported ants in our bed and in the room. The desk clerk said " Well you are in Key West. It's to be expected." Excuse me!! We paid over $200 a night and did not expect ants. We asked that all the bedding be exchanged ' which it was without any hotel staff help, at 11pm. Ugh, never again.

Courtyard Foster City

The manager at the Courtyard in Foster City, Yakub Yakubi, should be removed. He does not the fit the professional, welcoming manager we are used to staying at Marriott's throughout the country. He was short, rude and would not review our bill for some inaccuracies. Very disappointing and time to take my silver elite business to another hotel chain.

Thank You Residence Inn Williamsburg

My husband and I stayed at the Residence Inn on Richmond Rd in Williamsburg in late September. Unfortunately my husband died during an outing and I just wanted to commend the staff for their kindness shown to my husband and myself both before and after he died. In particular i wish to mention Kandi, Marlin, Sal and the entire cleaning crew-- I look forward to returning and staying with them in the future. They went out of their way to make me feel better. Thank you , Jane Kyper

front staff rude

I am very upset with teri your front desk rep all shuttles @ BWI take you where you want to go withen 3 mi. radius except court yard by Marriot or for that matter all the marrotts she was working Dec 9 2013 @ 6: 40 Pm

Thank you for all your professionalism

My family and I were displaced from our home in April 2013 as a result of a fire. Our insurance put us at a nearby hotel but we did not like the service and we moved to the Mariott Towne Place inDeSoto, TX. Well we had very good service. The staff was always professional and willing to help us whenever we called. After 7 mts. We are ready to move home. Thank you all staff at Marriott Towne Place in DeSoto, Tx. We appreciate you all. From the front desk to the housekeeping staff, to the excellent breakfast cooking staff.

evansville-west-fairfield inn

We went to visit our daughter and stayed at the inn. We paid $150.00 per night without an AARP discount or military discount which we have because they were not honoring them this weekend. Veteran Day nonetheless. They had one person making the breakfast with a full inn. We waited forty five minutes for eggs and never got any. If you make us pay this much without discount the least you can do is have enough people working so we get the breakfast we were promised. No sausage ready either. Next time we will stay elsewhere and buy a breakfast. It should come to the same amount in the end with better service.

Love YOUR Service

First I would like to take this opportunity to tell you how much your commitment to excellence inspires me. I love your service. You prove everyday that caring is profitable. When I travel I am interested in where the nearest Marriott is located.

Incorrect Address

This is not the correct address for Marriott Hotels. The correct address is: Corporate Headquarters Marriott International 10400 Fernwood Road Bethesda, MD 20817

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