Macys Corporate Office & Headquarters

Good Morning, My name is Kevin C. I purchased a Ruby ring for my beautiful girlfriend for Valentines Day in the Fargo, ND (West Acres) Jewelry location. My girlfriend loved the ring although we had to have the rig sized down. I brought the ring into the Fargo Macy's jewelry department on Wednesday February 16th, 2011. I was told sizing of rings takes 2-3 weeks time. I was surprised it would take so long but agreed to it having no choice. I was of course also charged for the service. My girlfriend was understanding about the 2-3 week wait but after giving her the beautiful ring just days earlier it was hard to give it up for so long. Three weeks went by. It is now Wednesday March 9th. I have heard nothing from the store, no calls stating the ring was ready. I stopped in the store Wednesday March 9th at 8:00pm to enquire about the ring. A young woman who was the Jewelry clerk that night told me my ring was not in. I asked when the ring was sent to the area for sizing. I was told that the ring didn't leave Macy's store in Fargo until February 23! I asked why the ring sat in the store for one week. The clerk did not know why. I am not happy as my girlfriend could have enjoyed her new ring for a whole week while it just sat in the Fargo store. Also I did not spend hundreds of dollars for a beautiful new ring so that the Macy's store in Fargo could have it sitting doing nothing for a week. Also and very importantly I was told the ring would be ready in 2-3 weeks. Now it looks as it will be 4 weeks to wait for the ring. This is not acceptable. Had I known sizing of the ring would take a full month I would have purchased a ring locally, as this is the exact reason I shy away from large cooperate Jewelers. For you to have my ring for one month is just not good business. Local jewelers can do sizing work in 2-3 days. In this time and age of lightning fast communications world-wide it is unacceptable that I can not be told at what stage my ring is at in the process, and when I will receive it back. I was simply told in the Macy's store in Fargo "we will call you when it comes in". Again I am not happy about this procedure in how I was taken care of and not knowing when my ring will be ready. I ask two things of you please. 1) Can you please tell me when my ring will be ready? 2) I ask that you would please make an adjustment to my fee for having to endure this long and ambiguous process of a ring sizing. I have been shopping in Macy's (Dayton's) since the 1970's. I have never experienced anything like this. I feel like after paying hundreds of dollars for a beautiful ruby ring I am being treated poorly after the sale was made. Will you please assist me in finding out when I may have my ring back and sized, and also what accommodations can be made for me. Thank You for your time and assistance in this matter. Regards, Kevin C

Macys Corporate Office 7 West 7th Street, Cincinnati, OH 45202 (513) 579-7000 Shoe Department Manager and Store Manager: A customer of Macy’s for more than 30 years, yesterday I was both livid angry and amazed at an extended act of kindness of a few people as the result of a horridly played out series of events. I frequent the shoe department so much I counted 25 pairs of shoes in my closet presently! Upon purchase my card did not go threw. I was pretty surprised because December I made a $1000.00 payment and two small ones afterwards to include a return and a refund. According to a spot on call I was told my limit was reduced to $500 from a $2,000 prior due to a few late payments and they were unable to let a $50 sale go threw when asked. Clearly the payments were reflected and said she was sorry!!!!! I was almost speechless but I replied the late payments were paid within a month’s time. Later I realized they were addressed within a day or so, one a day late where the fee was adjusted as a courtesy. I also exclaimed, No you’d be sorry, close my account I no longer want to do business with Macy’s.” I then left the store. The Customer Service, whom I phoned looking at my account actually stated it was a different department that made the decision, there was nothing he could do and further rudely added with a tone, “How are we guaranteed your going to pay being late the few times.” Appalled at this point I headed home, but turned around thinking why should my husband Ralph be troubled to come down for my shoes. Phoned the shoe department outside the store I exclaimed to Louise whose warm, pleasant, friendly personality came through on countless visits, what happened upon speaking to the manager. We realized we had known each other for at least 2 years or more and that I would sure miss her. Now in the store, to my surprise the nicest turn of events happened, true acts of kindness rarely ever seen. She spoke to the Shoe Manager whom was present when my Macy’s card failed, then the Store manager whom approved 50 dollars in vouchers towards my sale. I could not believe my ears! I am a giver and constantly give and it is a rarity to see something like this happen. I was informed that American Express took over their accounts and it was the worst mistake they have made.

I tried to make a payment via Macy's website but it would not allow me because I made a payment within the last 5 days thus charging me a late fee.Paying them off and closing account!

I have been getting my glasses from Macy's Optical for several years, but after my most recent experience I will never go there again. When I ordered new glasses in early November, an error was made with my new prescription. When the glasses came back two weeks later I immediately knew that something was wrong, but they insisted the glasses matched my new prescription. Instead of trying to figure out what was wrong or offering me a refund, they said they'd reorder them with my old prescription, which didn't please me at all since I didn't spend all that money to have another pair of glasses with my old prescription. When the glasses came back again two weeks later they still weren't right, even though they were supposed to be identical to my old prescription. I insisted on being re-tested by a different doctor, who immediately discovered the error. This doctor wrote me a new, corrected prescription and the glasses were sent out yet again. This time it took three weeks for them to come back and they still weren't right! I'd finally had enough and complained to Macy's corporate headquarters, only to be told that Macy's had no connection with their optical stores and I'd have to deal with them directly. I wrote to the store manager requesting a refund. She passed my letter on to the district manager, who denied my request because too much time had passed since I'd ordered the glasses. When I complained that the reason so much time had passed was because they'd sent the order out three times over a seven-week span and never got it right, the woman said all she could do was send me a fifty-dollar Macy's gift card (which by the way I have yet to receive).

Horrible managemente, I just to shop at dallas I just move in to houston went shopping at macys on west oack, I lost all my interest and going back no one help or ask you if need help,worst part is cosmetic, I brough a face crema in gave me a alergy reaction they gave me a lot of excuses to return my money .HORRIBLE, HORRIBLE

My last day as a seasonal employee was 2/8/11 with an expected direct deposit of my paycheck on 2/18/11. Macy's policy which I was never made aware of is to sent actual paper checks for final payment. I was told by the store they would mail it out the same day. Well, they don't even have stamps at Macy's and sent the check UPS to another store to be sent out. I have now called the store 5 times and get the run around every time I call. The last person I talked to told me if they stopeed payment on the check I would have to pay the stop payment fee in order for them to issue a new check. Duh, they lost the check...NOT me! Unacceptable!!!!

At the moment I just want to TALK to someone who listen to and understands the situation rather than "reading a script" back to me that doesn't fit and doesn't resolve the issue. ....and I'm talking about a relatively minor issue which is really more a "point of honor!" "A supervisor" was supposed to call me back over an hour ago...after I had waited for 25 minutes on hold. I just "happened upon" this site but I want be surprised WHEN Macy's "goes down"...and it will be a real shame because there are many good, caring employees.

worst possible billing service EVER experienced.

Poor Poor service.Will someone picj=k up the phone???

This is a ZERO stars review. Macy's credit practices are offensive and damaging to your credit score. They do not reply to attempts to resolve problems even when the problems are acknowledged as errors on their part. I was a Macy's customer and account holder for over 40 years. After closing my account due to their incessant mailed offer campaigns and because they reported MY credit information on my child's credit history after he had a one day pass to buy a pair of jeans. I reopened the account a few years later. I completed the application in the store where they use the e-signature unit to do the application. One screen on this system is a request for a Macy's VISA card in addiion to the Macy's account: the box is pre-checked by default and if you do not see this the screen automatically goes to the next page before you have a chance to un-check the box. You are immediately processed for this second account which, when you then cancel it, creates a negative impact on your credit score. Swell. Outraged, I returned all the new purchases and closed the Macy's account as well as the ViSA. I received a "closed by customer request, paid as agreed" confirmation and their system generated a refund. Two months later I received a letter about their error and a generic example of the error, then a bill for a figure with no explanation, and immediately I began receiving collection calls from their bank. SEVEN letters from me received no reply. They just keep adding fees and charges. Please note that I have NEVER had a credit ding for non-payment and ALWAYS pay my bills in full at the end of every month, This company has damaged my credit score by their practices. NO STARS FOR MACY's and someone should paint that big red star BLACK.

I will no longer be shopping at Macy's. I have been one of your credit card customers for over 30 years (before Bon Marche became Macy's) and always paid my bills on time. I had paid my account balance in full in January. You charged me a $2.00 interest fee in February. Please explain how interest is calculated on nothing. I guess you know what you can do with your credit card, thanks for nothing, I hope you go down the tubes.

My fiance and her mother recently purchased Coach wristlets at your Fairlawn store. This store didn't have the quantity of the wristlets to fill there order. The sales rep. for the department called other stores and found another store in West Virginia that had enough to fill the order and placed it. It was charged to a Macy's credit card and was INSTANTLY put on the card and that was done Feb. 5th and today is the Feb.18th and she has still not recieved them. She has tried to get answers about this situation and keeps getting the run around. She has called customer service, the store in West virginia, and the Fairlawn branch; and she keeps getting the run around from everyone. All she wants is just to get what sh has already PAID for.

I am DISGUSTED by Macy's. I used to love this store (well, the few locations that weren't comeplete dumps that were never clean or organized). Ever since I opened a Macy's card it has been nothing but a pain in the a--. The late fees are outrageous and this last billing cycle I received ZERO notification that I even had a bill. I rarely use the card so I need the notification whether by e-mail or mail, but I received neither. BUT I have been receiving calls from a 727 area code which, if you look it up, says it's somewhere in Florida. But, let's get REAL here Macy's - it's INDIA! And you outsource call center jobs to people who are NOT American citizens. You call that customer service??!! I can't even understand those people! They can't speak proper English nor can they understand it. As of 5 minutes ago, my Macy's charge was cut up and will never be used again because of that fact ALONE. You really need to step it up in some of your stores (King of Prussia PA - hint hint) as most of that store is a sh-thole everytime I have been in it -- dirty, smelly dressing rooms, etc. I contacted them about this but nothing has changed, of course. You are a billion dollar company and you can't even put in the effort to have clean, functional dressing rooms. SHAME ON YOU. The worst thing of all is your outsourcing of jobs to people who speak broken English. That angers me more than any of the hundreds of other ways your company falls short of being a well-run business. HOW DARE YOU outsource jobs...especially when there are so many people in the USA that need work. I guess Macy's is more interested in saving money than supporting their fellow Americans. You make me ill & I will never shop in your stores again.

A customer of Macy’s for more than 30 years, yesterday I was both livid angry and amazed at an extended act of kindness of a few people as the result of a horridly played out series of events. I frequent the shoe department so much I counted 25 pairs of shoes in my closet presently! Upon purchase my card did not go threw. I was pretty surprised because December I made a $1000.00 payment and two small ones after wards to include a return and a refund. According to a spot on call I was told my limit was reduced to $500 from a $2,000 prior due to a few late payments and they were unable to let a $50 sale go threw when asked. Clearly the payments were reflected and said she was sorry!!!!! I was almost speechless but I replied the late payments were paid within a month’s time. Later I realized they were addressed even sooner, one a day late where the fee was adjusted as a courtesy. I also exclaimed, No you’d be sorry, close my account I no longer want to do business with Macy’s.” I then left the store. The Customer Service, whom I phoned looking at my account actually stated it was a different department that made the decision, there was nothing he could do and further rudely added with a tone, “How are we guaranteed your going to pay being late the few times.” Appalled at this point I headed home, but turned around thinking why should my husband Ralph be troubled to come down for my shoes. Phoned the shoe department outside the store I exclaimed to Louise whose warm, pleasant, friendly personality came through on countless visits, what happened upon speaking to the manager. We realized we had known each other for at least 2 years or more and that I would sure miss her. Now in the store, to my surprise the nicest turn of events happened, true acts of kindness rarely ever seen. She spoke to the Shoe Manager whom was present when my Macy’s card failed, then the Store manager whom approved 50 dollars in vouchers towards my sale. I could not believe my ears! I am a giver and constantly give and it is a rarity to see something like this happen. I was informed that American Express took over their accounts and it was the worst mistake they have made. Ralph is an Architect, I hand make jewelry, it has been a trying year, not going to lie however at any given moment my husbands bosses could be 6 to 10 thousand dollars behind in paychecks and over a month’ in paying due to customers approval. Furthermore I am not a problem child to Macy’s and if you look at the scheme of 30 plus years or any years it may have been seen. I have enjoying the great sales on Jones Wear, Jean Star, Bandolino’s Levis bathing suits coats to name a few and most of all shoe department! The Rewards are great and happy to share! Macy’s was a comfort zone! I think I made my 4th purchase ever at Lord and Taylor’s that day. Just a though, your callous unprofessional managers on your Customer Service Department need some educate, training and good old fashioned respect for a human being to deal with today’s difficult economy, not boxing gloves. Please recognize the kindness your Trumbull store has extended and the individuals whom made it possible. It was they whom saved grace for your store. Thank you, Laura Spinelli My account is closed and will remain that way!

I will never shop at Macy's again and have asked all my family and friends to stop shopping there as well. Their customer service is the worst. I explained atleast a half a dozen times in a week a hardship situation gave them a date, check number and amount that I had mailed to them and they ruined and I mean ruined my credit for under $100. And I did verify with them that had indeed received my check. They harrassed me by mail and phone and in a state that you are not allowed to ask someone they kept asking me to make a payment over the phone and I said I had mailed it and I did. Terrible terrible company and as they said to me I have been a long time good customer well no more. See ya Macy's there are alot of other good department stores out there.... I was embarrassed to tears and now feel like I am under a microscope because of Macy's.

I just purchased from Macy's website a $100.00 Gift card which I had Macy's send to My sister for her birthday. She went into the Rhode Island Store and the Store Manager and security made her stay there for approx 1 hour because the said it was fraud and the Gift Card had already been used in California. After 1 hour the store manager tried to give my sister coupons for the $100.00 Gift Card - but she would have to spend $400.00 to get $100.00 off. What are you kidding, I buy a gift card from their website with my Macy's Credit Card and they want to give coupons, give me a break. Then I email the Macy's "Customer Satisfaction Team" that's a joke they should really change the name of that team because they want me to call another area. Well I emailed them back and said GOOD CUSTOMER SERVICE WOULD BE THEY FORWARD MY COMPLAINT. What is happening to Macy's...I loved shopping there, now I'll guess I'll just have to find another favorite. Horrible customer service even from the corporate Satisaction Team....

I believe that Macy's held on to my payment, in order to charge late fees. All the other checks I wrote at the same time, and after, posted in January. Apparently 6 days is not enough time for Macy's to deposit your check. It takes them 11-12 days. It is immoral. I can't prove it, but it is obvious. What a bunch of shysters.

I was a loyal Macy's customer with two decades of shopping history and three daughters ready to shop at Macy's too. Last year, after some horrible personal turmoil, a change of address and a mail-redirection issue with the USPS, I realized that I was several months late paying my Macy's bill with an outstanding balance of $200.00. I called last October, explained the situation, paid the bill and maintained a credit balance. They lowered my credit limit to $100 so I had to stop using their card because most of my store purchases were over that amount. During the last 4 months, I continued to get statements on my account showing my credit balance and thought everything was fine. I was about to call and ask for a credit increase so that I could start using my card again. Two days ago, I tried to buy a sweater with my card and the card was denied. I called customer service when I got home and was told by an automated voice that I was "one of their best customers." How's that for irony? After playing "phone tree hide-n-go-seek," however, I discovered that my account had actually been closed since last October. Surprise! Don't you think they would have refunded my credit balance at that time or let me know? Anyway,I am soooo done shopping at Macy's. Face it, Macy's made a business decision to treat their customers like sh** so their numbers look better on paper. Their real financial story is what I saw in their store a few days ago: few shoppers carrying even fewer Macy's purchases with lots and lots of clearance winter clothing hanging on racks with little room left over for the incoming spring merchandise. I don't think I am alone; former customers have found other places to shop. Non-insider advice: don't bother buying Macy's stock.

My poor, elderly sister, a cancer & stroke patient, who lives in Akron, Ohio, has always thought Macy's was a wonderful place to shop - excellent quality, service, etc. UNTIL four months ago, when she ordered and had delivered 2 small love seats at $600 apiece. Well, we have suffered the torture of the Damned for the past 4 months! Someone at Macy's had 2 mattress/ box springs sets costing $2000 delivered to a residence in Texas, and charged my sister's account. Macy's "Customer [no] Service" refuses to correct their mistake and insists we had these beds sent to someone in Texas! My sister, in her entire life, has had no friends or family living in Texas! We have tried for four months to get Macy's to stop these outrages charges and correct their mistake, no beds, only 2 love seats, and they won't. Does anyone know of any recourse we have? A lawyer would cost a lot of money. I hope Macy's goes out of business soon, and saves others this grief. My sister didn't need this - especially in her condition. She told them none of us will ever shop there again.

Today I was in Pembroke Pines Macys, Florida, and I'd like to tell - I hate service in Bobbi Brown Department. I had a plan to buy foundation for myself,but nobody helped me. Dont look to be helped there!