Macys Corporate Office | Headquarters 7 West 7th Street Cincinnati, OH 45202 (513)579-7000 Reviews For Macys Corporate Office MS 5/21/12 I applied for the open position beauty advisor in Macy's store (Esplanade mall, Kenner, LA) last week. I was scheduled for the interview on May 21, 2012 at 5:00 pm. Today, I was interviewed by Mrs. XX since the manager of the beauty department was “in the lunch” (as I was told, exactly in the time of the lunch). I explained very honestly that I am disabled person but willing to work, extremely skilled in beauty, cosmetics and fragrances holding several certifications in this field. I answered very professionally all questions that I was asked on the interview. As Mrs. XX was not able to make the final decision, she left the interview to ask the beauty manager for the final consultation. She has returned back and stated that Macy’s DOES NOT have (currently) any open position. I was disappointed since I was officially scheduled for this interview, several times contacted as a reminder for the interview with the option of rescheduling etc, etc. I kindly protested as the position was advertised on the Macy’s job website SPECIFICALLY for the Macy’s store at Esplanade mall, Kenner, LA. I spent my time for the interview totally useless, I was mistreated and disrespectfully rejected for no reason. If my disability is the reason, we will investigate even this option soon and take legal action against this mistreatment and disrespect! 5/22/12 I ordered a coffee pot in the store and was told it would have to be shipped to me and I would receive it in 5-7 days. It took 7 days and when I opened the box the plastic filter holder was completely broken maybe a shipping issue, so I had to go to UPS and ship back, I was told they would send out another. Another 7 days went by and finally received the second one, which, when pulled from the box, the bottom left side had a huge crack in it. I called customer service (in another country apparently). The rep was so hard to understand, however I told him that I did NOT want another coffee pot shipped out, that I just wanted a refund at this point and I will be shipping the damaged one back the very next day, which I did. About a week later UPS showed at my door with yet another coffee pot which I refused! I called the customer service line again and was told that they would look into this matter. I told them they had already received the return per tracking info. That was weeks ago, still no refund. I called again today to get a rep in another country, could not understand him at all and it sounded as if he were under water. Horrible system, I can't believe yet another example of an "American company" outsourcing and creating not only jobs for other countries, but the worst customer service ever! I will never shop at Macy's again!! shy girl working at the register 5/8/12 i have worked for Macy's Since Dec of 09. i like working at my job. but i hate how some of the associates are treated. their is favorite-ism at my job and unfairness as well. we have at least 3 managers who don't really care about the associates. here are a few examples: around January i had a customer come in to purchase pants (2min before closing) i had a huge line behind her, anyway when i checked out the pants they didn't have a tag so i kindly told her that there was no tag on them. well she didn't take it well. she got upset and went to get another pair of pants and asked to talk to my manager. i sold her the pants and told her i was sorry( i had no reason to but i have to say sorry since that's what they told us to do) anyway i got a warning because this lady told my manager that i made her go get a pair of pants. then she had the decency to say shes a nurse and that when a patient wants water u don't make them get it(obviously shes lying because a nurse wouldn't go off and crazy over pants!!!!!) now the next one is my latest customer...yesterday. she came in with her kid to return a dress her mother didn't want anymore(simple right?) so i took her receipt and told her it will go back in the debit and if she had the card. well she went psycho and wanted cash. i explained to her that i couldn't do that because her mom payed with a debit card not with cash. she got upset and called her mom and told her to come over, after that she asked to talk to my manager. i call her she comes and reads the receipt then tells her it has to go back to the debit card. so the lady says to my manager that her mom cant come because shes out of state..(really?!!!) so my manager overrided it and gave her cash. it was ridiculous. my manager actually gave her money. i'm like whats the point of the receipt? if its not going back from when it originally came from?!! ok well last example. my Macy's store hired a new person around February. she had no experience really, she was just some waitress at some restaurant for like 2 months. only a month in they make her a watch specialist because a manager or managers knew her...it was unfair and retarded! soon after they made these other 2 girls men specialist and young men specialist....there where other people who where far more experienced that wanted that job and they didn't get it. i swear my Macy's is unfair and unjust!! their is one more thing. we have this manager named Rochelle. she is rude and cruel to associates and always watches us on the security cameras to make sure we do our work. but for some reason i think she hates me. I've never done anything to her really. but when i ask for help like call her extension and such she tells me. no not now *click* she hangs up...and she bumps in to me a lot and doesn't say excuse me or sorry. recently our store manager Tracy did talk to her but she only lasted a week being nice. i hope she gets transferred or removed from the store. i cant stand her anymore. Helen Sproul 5/14/12 I was charged a late fee on my charge and I have never been late. I am 70 yrs old and on a fixed income. I can't afford to just give Macy's 25.00!! I want that late fee taken off my bill. I have been a "paying on time" customers for over 40 yrs. Helen Sproul, Brick, NJ 08724 Don't Shop @macys 5/16/12 macy's has the worst customer service! Won't waste my time shopping there again. Brandi 4/23/12 I have worked for Macys for over 3 years. Everytime I talk with HR or the Merchandiser Manager, my hours get cut. This year alone I have not been scheduled 2 out of the 4 months. I cannot get ahold of HR, at this point they feed me the same lines- that they don't know my hours, and that I am not a team player. Seriously, how many times do I have to tell them the same information, only not to be scheduled? This store is going to go out of business because they don't know how to manage their employees, muchless treat them like human beings. JR 4/20/12 I have worked at Macys for a few years and find it's getting increasing hard to get a schedule that works for me and lot of other part-time employees. We now have a new system "My Schedule Plus", employees are supposed to put in the times they are available to work, once that is done Macys "will make every effort" to honor those times. Well the new schedules are out and there a lot of mistakes. They have people who can only work nights (have been for years) scheduled for daytime hours and vise versa. Full time people with part time hours. We have been told Management can not make any changes to the schedules, so we have employees losing hours and possibly their jobs because of this. If you are a part time employee there aren't many other people you can switch with to make it work out for all concerned. If you are thinking about working for this company, please think again, and again and again! This is not the company to work for especially if you have children or are trying to go to school and work (to pay for school). There has to be a retailer that values it employess and does make every effort to work with them.....I'll keep looking and you should also. Pamela Schirch 4/16/12 You think that is bad, my daughter who appears to look white, but she is really African American tells me about meeting in the board room with her store manager in Chicago Water Tower store. She comes home tired and mentally wasted because of the thing her Store Manager: Jennifer Williams does. Macy's is suppose to be a family store, but the employee's, especially the african american ones, are treated badly. My daughter told me that this woman is trying to push all the black managers out of the store and replace them with anyone else. "She calls them lazy and unproductive." This conversation took place recently during a manager meeting she and four other had at the Macy's Water tower store in Chicago. She recorded the racist commons by her store Manager on her cell phone. I HOPE SOMEONE REPORTS THIS TO THE MEDIA BECAUSE this is a serious ACLU compliant against this company. Kim 4/6/12 I know that Macy's doesn't send customers statements on time just to charge a late fee. Time to ACT. Remember when they did that with home buyers and are now bagged by doing the wrong thing? The customers that got foreclosed on after servicers were "not being able to find their paperwork" or, "the homeower never submitted their paperwork" which was a bunch of lies on the mortgage servicers? Well, Macy's has to watch themselves or the same is going to happen. Don't lie to your customers who shop in your stores...or go to your parade! Too many blogs and FB that can kill a good company from avid followers and shoppers. STOP treating the customers like they are simple minded and useless. That's why you all have jobs at Macy's because of customers...duh!! Send the bills to the customers on time and STOP charging late fees to accomodate your shrinking selling power. SRao 4/2/12 I bought something during November Thanksgiving and due to the holidays forgot to make my payments and Macys didnt send me the statements too until after Jan. As soon as I received my statement in jan, I made my payment immediately in full. Since then, I have been trying to call the help desk and trying to get the late fee off, but in vain. This is the first time that I have made a late payment and have paid the finance charges for being 37 days late and am requesting them to waive the late fee but no one is obliging. It seems like 'Delighting the customer' is not their goal but fleecing the customers trying to make money out of the late fee seems to be their goal. I checked with a few friends of mine, and this seems to be the tactics of Macy's not to send statements for two months until the account starts collecting the late fee. Now, my account after having paid the finance charge and full amount of purhcase has collected a late fee after late fee amounting to $100/-! Shame on you Macy's! With this attitude, I do not see you making it big! I will never ever step into Macy's again!! erica 3/20/12 I am so tired of ugly clothes, not even ugly but cheap looking and cheap fabric and they cost a lot. Macy's makes clothes for old women. They're website is never updated, I'm trying to put some shoes to the basket and they are out of stock, I'm putting another one... and they are out of stock!!!! and this happens with another 100 pieces!!! Start selling hot clothing not some ugly sh... I watched Fashion Star the other day and I saw the pieces that Macy's representative was buying... well now I am not in shock anymore that Macy's has absolutely no taste!! Oh! one more think... it is 21st century and 2012 year Macy's! not 60's nor 70's 3/18/12 I've BEEN OVER AND OVER THIS SO MANY TIMES. This is in Reference to "YOUR Advertisement " HOT LIST SALE" Page 21. On this Page are "3" Dresses. On the Left is a Jessica Simpson OFF the One Shoulder Bold Colored Dress , in the Middle is a Black Dress with a white Belt, and the ONE I WANT IS THE EVAN PICONE RED DRESS WITH A V-NECK, A RUFFLE STARTS UNDER THE BUSTLINE ALL THE WAY DOWN TO THE HEMLINE, WITH A LITTLE (CAP?) SLEEVE IT'S NOT SLEEVELESS." I've been TRYING FOR "THREE DAYS" SPENDING OVER THREE AND A HALF HOURS, LONG DISTANCE, TRYING TO FIND THIS DRESS THAT YOU HAVE """ADVERTISED"" I've tried "FOUR" Stores here in CA, and the last ONE in AZ. NO ONE CAN FIND THIS DRESS. YOUR PERSONNEL, MANAGERS (2) AND MYSELF EVEN WENT ON YOUR WEBSITE, UNDER YOUR "HOT LIST SALE, FOUND THE ADVERTISEMENT AND ""DRESS,"" CAN'T ORDER IT,lOOKED UNDER EVAN PICONE, RED DRESSES, " WHERE IS THIS DRESS???" CAN'T FIND IT IN YOUR STORES OR ON LINE!!!! " ISN'T THIS CALLED ""FALSE ADVERTISING??"" DO HOPE TO HEAR FROM YOU. THANK YOU Sick 3/16/12 Sick is the only thing I could think of when Macy's comes to mind. They ARE a bunch of self-righteous, greedy, uncompassionate, unfair folks who care NOTHING about quality of merchandise, customer service, employee treatment. All they care about is their numbers (stock market, sales, corporate paychecks, least amount of employee pay possible - India.....) I have read SO MANY stories of injustice to people that have been employed for YEARS (retirement coming too soon? oooops better fire you for farting in the store) I've got a personal story too which makes me SICK. I'm really disappointed and disqusted with Macy's - I THOUGHT they were better than this! Mr. Macy is rolling over in his grave.....NEVER, EVER WILL I SPEND ANY OF MY HARD EARNED MONEY THERE - MY FAMILY WON'T EITHER BECAUSE THEY KNOW THE TRUTH TOO!!! Hope your stocks keep falling there Macy's.....even Fashion Star won't help you.................. Macy's Fan 3/15/12 For all of you guys that think that Macy's in misleading or they are rip offs, etc....Learn to get used to reading the prints on coupons! I love Macy's and have been shopping here for years. Although there are some bad employees, but there are more great employees who are so helpful, than bad! and All companies have bad employees- no company is perfect. Did you guys know that Dillard's has NO coupons? and JCPenny has also stopped it too, so you guys should be happy with what you get. When shopping, one must have patience! The lady with the gold chain- Sorry that happened to you, but it's not fair for you to give one star to Macy's from one incident that happened to you over the 40 years you have been buying gold from them. Gold is not cheap nowadays, and you should have bought insurance. That said- Macy's has the best return policy from any other company!! It used to be 6 months... WOW, 6 months!!! And now it's ONE YEAR TO RETURN!! WOW!!! What other clothing company gives you that??? and they also return without tags on the merchandise. Say you bought a pair of jeans and ripped off the tags and then realized the jeans aren't for you, but you still have the receipt- they will still take it back with no hassle!! You guys need to appreciate all the goodies you get, is it not enough for you guys??? Go try returning something to Dillard's after 6 months or maybe even after a year and see what rejection you get. Or better yet- go shop at Nordstorm and see what the customer service is like- you will be licking Macy's to the core after your experience there! Natasha A 3/4/12 My husband went to buy shoes at Macys at West County Mall in St.Louis, MO. When he asked the white sales associate for his size the sales associate told him they didn't have his size. Yet when a white guy asked for the same exact shoe from the same associate, magically he had it.......i will be calling or writing a letter to Macys Corporate office. MS 2/18/12 I recently purchased Tropical Honey swimwear. The first time I wore it the hem came out. The first time I washed it the entire lining in the cup ripped out and the cup pad fell out. So much for the quality control of American companies. Longtime customer/no longer care to shop at your store & will cancel both o 2/14/12 Actually, less than 1 star; let's make it a -10 star. Bought over $3,000 worth of furniture and the experience has given both me & my husband ulcers. DO NOT buy furniture from Macy's! It's all from Asia & Macy's only gives you a 3 day window to return unacceptable merchandise. We bought dining room furniture in December, 2011, and are still dealing with a table we cannot use & cannot return (according to their policies). We have reported Macy's to the BBB, although we know nothing will come of it. After months of talking with supposed 'Customer Care' personnel in India that we cannot understand, today we spoke with a customer service rep in Florida that, before he hung up on my husband, told him that, "no, you cannot return your defective furniture, but you can exchange it for an equal purchase", none of which is made in the USA, and none of which will fit in our dining room, & oh, by the way, we will not refund your money, even though we sold you a set under deceptive terms. We are not done with you yet, Macy's!!!!! Liz 2/8/12 Don't ever do business with this company they are a bunch of thieves who falsely advertise Maggie Mae 2/4/12 I purchased a 14KT gold rope chain from Macys on 9-8-11 for a diamond drop. I have only worn this chain maybe 20 times and when taking off one night the chain broke(not at the clasp). I went to the Macy's store and spoke with the manager, he said that he could do nothing about the chain because I did not purchase the insurance. I have been purchasing 14Kt jewelry and chains from Macy's for over 40 years, and have a necklace that I have been wearing everyday for 30 years and still holding up. I will never purchase another item from Macys' again. very disappointed 2/3/12 My boyfriend got me a ring from macys for our anniversary. a year later one of the diamonds fell of my ring. i went to get it fixed, knowing I was going to have to pay for the replacement diamond. I waited 2 weeks when i finally got my ring they told me they could not fix it. I was very dissappointed because how hard is it to put a diamond back on a ring? i am not buying jewelry there again because even if something happens to it they cant fix it. John 1/31/12 I was a seasonal employee and were told our last day was January the 3rd, so I proceeded to look for a job had an interview, but then got an email from Macy's saying i could grab hours starting 22nd, so i had grabbed a total of 36.25/hrs that week and 13/hrs the next week. I work on 22nd, no problem then cam into work on 23rd and i tried to punch in and i couldn't so i called management and they said we are not taking any seasonal employees. I told them i received an email stating i could grab hours and did, I worked yesterday and nobody told me any different, nobody called me Monday to say not to come in, they waited till i got their. Then i ended up in the suicide/depression clinic for a week cause i just couldn't handle the stress of not paying my bills. They get government benefits to hire people and they shouldn't. Macys is all about the almighty 50% profit! When i was told to leave nobody was in the 2 departments to wait on anyone. Mishawaka Indiana Macys of all Macy's i use to shop is the worst. Ana Stefani 1/29/12 I work at Macys Nortgate (California) for 7 years. I love my job, my clientels, my co-workers, department managers are fantastic!!!! always very helpfulll and coaching me to get better in my scorecard.I love the magic of macys .Rebecca Rudolff our store manager is one of the best exemplo for all of us macys employers to get successuful she is very positive, always smaling ,polite,hard worker,fair. She makes me feel confident at work. Melissa (HR) is fantastic too very professional,polite,fast feedbackand she really knows the HR job polices,rules etc when you need help it. I am gald to have the opportunity to work at macys . James 1/27/12 I applied to the Macys opening in my town only to be told that 25 years of experience and skills in retail is not what they are looking for! No wonder customer service at Macys sucks, they want to hire only minimum wage associates who don't show they don't care about the customer and are using this job as a rsume builder and usually vacate the position after summer. People talk of deals in Macys, what deals? What customer service? Personally I have not experienced any of it and am glad Macys didn't want to interview me. Macys you reap what you sew! (No investment means no return!) Alena Kivario 1/25/12 As a former employee at Macy's (southpark mall san antonio Tx) I can say my experience there has made me hate retail all together. Half of these reviews are spot on. I had co workers who treated the people who came into the store like crap and all they care about is their damn sales goal. Which is really stupid by the way. Does any other clothing store have "sales goal" for their employees? Not to mention the managers there chose favorites. Which would explian why I recived 3 paychecks that cut my pay when I had proof I worked over time the only thing she said to me is"well the computer won't let me fix it" BS! I would advise everyone not to waste your money there. The stuff is way too over priced and we send out so many discounts and "loyalty rewards" just to get the stuff off the sales floor.And if you even think about working there don't! Unless you're a student who wants to waste a summer and earn minimum wage then go ahead. Doreen Roper 1/23/12 I purchased 3 cashmere sweaters in November from Macy's and was extremely happy with my purchase. I requested that they give me the address as to where my payment should be sent as it takes a long time to get a statement and I did not want to incurr finance charges. I sent a U.S. money order on Dec. 12, 2011 and according to my bank (HSBC) that money order was paid on Dec. 21st. Since then I have had a least five phone calls from Macy's stating that my account hasn't been paid. I have explained, faxed them a copy of my money order as well as the note from the bank stating this has been paid. The people who phone me, just don't seem to listen when I explain that this account has in fact been paid and it is not delinquent. If you have a problem with your station receiving payments, then it is your problem, not mine. I have done everything I can to co-operate with the requests from your debt collectors but now I have had enough! This bill was $270.69 and I have no intention of paying it again. One of your agents asked me if I could put a stop payment on it after I had told her it has been paid out. Customers beware when you charge things at Macy's as this could be your story. I used to love this store, but now I will never shop there again!!!! Patricia 1/23/12 Some people are so dumb here. If you say outsourcing calls to India as ANTI-AMERICAN.. haha what about the clothes??? Have you checked out the labels??? You may want to stop wearing clothes altogether, because most of them would be imported from one of them Asian countries.I love shopping at Macy's. They have good customer service. Always smiling and ready to help, including the Managers. Macy's card is a thrill for me, because I get excellent deals and coupons. I have checked out the "wide-eye look" that we customers give, when we get deals. It is only when we miss our payments or have no-cash in our banks ( no fault of Macy's)..we get mad and irritated and play the blame game :P laura 1/22/12 I am SHOCKED at these complaints!!Macys is corporate America using India to communicate and deal with their customers so they don't have to!Will not ever shop at Macys again. GEORGIA JOHNSON 1/17/12 TRIED TO REACH THE CORPORATE OFFICE AND THEIR # JUST ROLLED THE CALLER OVER TO A BUSY SIGNAL. I WAS UNABLE TO LEAVE A MESSAGE. I THOUGHT THEY MIGHT LIKE TO KNOW WHY I CANCELLED MY 36 YR ACCOUNT. OR. THEY PROBABLY DO NOT CARE. NURSEGEORGIA@SWBELL.NET Shopper 1/16/12 I just cancelled my Macy's credit card. I purchased a sofa from Macy's in August only to have the cushion seams ripping apart by December! I called macy's customer service and requested a new seat cushion. They will not send me a cushion but their remedy is to send a technician out in 2-3 weeks to inspect the situation to determine if it is consumer usage problem or defect. Plus, I must take a day off of work to accomodate their technician/inspector's schedule. This sure was an expensive sofa...purchase price plus a day off work plus will need to buy another sofa soon as this one is falling apart. Macy's is clearly too big and has terrible customer service. I'm done! Lynne 1/16/12 I have shopped for many years in the Macy's store in S.W. Plaza in Littleton, CO. (Denver area) & have always had exceptional service from their staff. However,since I discovered several days ago that they outsource jobs to India, I will no longer shop there. I was late with my payment because of a family death in Canada. So I tried to pay it instantly online. That procedure did not work, it just kept asking for my Macy's card #, which I entered each time. Finally, I called the 1-888# on their website & was put through to INDIA!!!!! INDIA!!! I could not understand the first woman that answered because of her accent; she kept me on hold for several minutes. So I called back & started all over. First of all they were going to charge me $11 for the payment & when I screeched at that, she said, o.k., we'll only charge you $5. I said "What, I'm not even using a credit card, but a checking account. So she said they wouldn't charge me the $5 either. I'll miss shopping in this Macy's, but because they are ANTI-AMERICAN in outsouring jobs, well, that's something I won't tolerate. It's also very irritating BECAUSE YOU CAN'T UNDERSTAND THOSE PEOPLE'S ACCENTS!!! Rosalie Rapoport 1/16/12 Even one star is too many for the amount of stress I experienced at the hands of your staff. They are always uninformed and argumentative during sale time. I have an ad from the Sun Sentinal a local Florida newspaper. It is quite descriptive about what sleepwear is included in the sale on Sunday - January 15th - and valid until January 16th. I went to the Pompino store and they did not accept the sale prices at the cash. I quickly went to the Galleria store in Fort Lauderdale, Florida where I encountered the same thing. Not only that but my anger finally got the price to be granted but she insisted that it was a mistake - ev even though it was well advertised.So the saleswomen removed the sale sign!!!!! I had the same experience last year so Macy's will no longer be a choice shopping place for me. I know better places where the staff is helpful and informed. If you wish to contact me so that you can put things right - here is my name and phone number. Rosalie Rapoport Gilbert 954-421-3444 ANONYMOUS 1/13/12 The managers at the Macy's store in Sarasota have no clue what is going on. I wonder if any of them have managerial experience. One manager told me I could not speak in my native language (spanish) because she did not want me talking about her and could not understand what I was saying. Jacqueline Houg 1/6/12 First and foremost, I want you to immediately cancel my Macy’s credit card. Thank you. Next, I’m not going to waste my time getting down and dirty with my complaint about the stinky and dirty bathrooms in Macy’s stores. Specifically, my complaints are regarding Macy’s at Memorial City Mall, Houston, TX, and Macy’s at First Colony, Sugar Land, TX. I live near the store at Memorial City and over the years have discussed the women’s restroom problems as I see them with the manager, i.e., no hooks on the doors, dirty and wet floors, broken and cracked tiles, filth in the corners, and stink; the list goes on like you’re in a Wal-Mart store. Here’s my question – what do I do with my packages and/or purse when I’m using the facility? How does a store that sells Coach purses get away with not providing a clean facility? The latest excuse I was given is that the store is going to remodel. No, this has been going on for years at Memorial City. Yesterday I was in Sugar Land shopping and we used the “tiny” 4 or 5 stall restroom in this gigantic store. Same scenario. The hand blower was broken, dirty nasty floors, paper holder in disability space was taped up, no hooks, and stink. I am appalled at your insensitivity to such a needed space in your store. As an afterthought, how would you like to change or feed your baby here? I don’t want to hear anything from corporate about the economy, I don’t want you to send me a form letter, and I don’t want to be patronized. What I want is for you to fix this restroom problem in your stores and to stop taking advantage of your “valued” patrons. I know that only 1 in 100 people make a complaint. I know that we live in a society that says “oh well, that’s how it is in today’s world.” And here’s a question for you to ponder… why weren’t self-flushing toilets installed in these stores in the first place? Please continue to get my account cancelled. Even though I didn’t use my card that much, I really was one of your “valued” patrons. Anna D 1/6/12 I just want to thank Macy's for sending me a "very special birthday" card. I received it yesterday and to my surprise, IT WAS EMPTY!!!!!!!!!!!!!! Just an envelope nothing inside. So is that my gift? Did you pay my balance off? I wish. Next time, try quality control. Thanks for the "gift" Linda Marusic 1/5/12 I have a macy's account & up until now never really had a problem. I had made a special event pruchase on furniture with a12 months 0% finance. I use the store card a lot & always have to fight to use there coupons in the store. Anyway I always make payments online or through online banking as to keep debt free. What I finally noticed is that all the payments I was making went to the special event purchase which is 0% for another 10 months. So here I thought that I had no balance on the revolving account. No there is a balance now do on my revolving. I called customer service & was advised that the payments could not and would not be moved.If I had not checked because I never carry a balance. I would have gotten hit with a late fee from Macy's as well as them reporting a bad credit rating on me as well. Customer service advised that their payment allocation gets to decide where the payments get applied to. I asked if I go directly to the store which is a big inconvenience that I would be able to instruct them where & how I would like payments applied. She said that they would still have to call her to get permission from the payment allocation department for that. Then she she that I could pay over the phone for proper crediting Maybe... & I see online that they charge for pay by phone.. Pay by phone (a fee applies to this optional service) So why would I want to pay a fee just to make a god dam payment? I do not want to deal with all this nonsense just to make payments. Devoted Macy's Shopper 1/5/12 I like the sales people at the Schaumburg store in Illinois. Karen Calmine from Men's is a true professional. When I ordered for Christmas she told me up front twice about the delivery time and stated my order would be shipped after the holidays. If something does not fit me she is honest about it and does not try to force me to buy something just for the sale. She says why buy something if its going to sit in your closet and buy what you like. I like shopping at that store. Tina Goforth 12/27/11 I am very concerned with your return policy. I order 2 pair of boots online, and returned them using the "Macy's Merchandise Return Service" provided with my invoice. I was willing to pay the $6.95 thinking it wouls be LESS stress than returning them in person.. I WAS WRONG!!! I followed the slip step by step, FED-EX (NOT UPS) picked them up, I was issued a "pickup" number.. when I called to track the package they asked for the "tracking" number, I didn't have it ~ I was told by FED-EX to contact Macy's they could provide the tracking number.. WRONG AGAIN!! for what ever reason there was NOT a tracking number printed on my return slip... so now, FEDEX has picked up the package (That I know for sure) and Macy's can't find it... I have had to be ugly to get PART of my credit issued, they are still making me pay the 6.95 shipping charge even though who the hell knows where my package is.. When I called customer service they told me shipping w/FEDEX was WRONG I should have used UPS... well the instructions I was provided said NOTHING about UPS. All I am saying BEWARE on your returns, you better take a photo copy of everything and a picture of the FEDEX man picking up your package. What a headache, I am DONE w/MACY's.. Dillards here I come!!!! Rob 12/28/11 1. They don't accept payments unless its a debt card over the phone 2. After informing the person on the other end of the phone, whom I couldn't understand because they outsource their call center to India, that I wanted to be make a full payment, he still proceed to chastise me for not making my first payment on time 3. When I went to the physical store to make the payment, they couldn't accept my payment because it was from TCF Bank 4. I had to withdraw money out of an ATM that cost me $3.00 on top of the charges they piled on for missing the first payment 5. I went back to Macy's after Christmas to see what deals they had going and when I went to make a purchase, they asked for my Driver License and proceeded to enter it into the register. When I asked, the cashier just replied that it was what the system told her to do WARNING: Don't open an account with Macy's, and if you must buy something from there, pay in cash! Carla Holland 12/24/11 Too bad there's not an option for no stars because that's what I would have chosen. My story is too long and drawn out to list every detail, but the short of it is that I ordered two gifts online that were guaranteed to be delivered by Christmas. Quite frankly, the gifts were lame, but most everything else was unavailable (on 12/19 nevertheless), but at least my family would have SOMETHING to open on Christmas day. I began calling on 12/23 when they still weren't delivered. I called at 7 am, and was told that UPS would be delivering both items by c.o.b. that day. I called again on the evening of 12/23, but this time was told that my items were lost, but of course, it was no fault of Macys...it was UPS. The CSR promised to research and call me back later in the evening or 1st thing Christmas Eve. He did not call, so I called at 7 am Christmas Eve. I'd since received an email letting me know I'd get a refund for the gifts "in a few days"? The CSR (her name was Patrice) did not know what happened, called UPS, and even got her manager involved. She promised to call me right back, but again never did. I again called back, only to be told that they have no idea what happened, but the product was unavailable and never shipped. Yet somehow they managed to take my money for a product they did not have. Isn't that considered theft???? When I questioned the CSR, she put me on hold for over 45 minutes now (still on hold). So, 4 phone calls later, I'm out the money, have no product in hand, and 4 different stories as to why. What a bunch of liars. They have ruined Christmas for me, and I will never shop with them again. Much like other stories on this post, I too will also tell everyone I know about this experience and advise they go to Dillards if they don't want to be scammed. By the way, the CSR did finally come back on the line, and I will be credited the money they took by Monday or Tuesday (after Christmas of course). What a sorry way to earn business. Chris Grace 12/21/11 This is with misx review that I write this note. I had shopped ealrier in the evenign at Macy in the shoe department and the jewlery dept. I proceeded to fo the Juniors depta in search of bargains for my daughters. There was several racks of clearnace items, I took time to seek out the items and made sure that the pricing were what was advertised. I proceeded to check out and their was two cashier one was assisting a customer the other appeared to be picking at her nails. Only when the other cashier left to assist the customer she looked up at me and I asked her if she was open she saifd she was and I related that I had been waiting. The items that I selected to purchase she related that they were not prioce correctly. Irelated to her the items were advertised unde the racks and there were several of the same items on the 2 racks in questions. She preceeded to go to the racks and began moving items around and taking down the signs. She arrived back to the counter and stated I could not have the items for the price advertise. I ask to speak with the mangager. A man arrived he did not acknowledge me nor look in my direction. He proceeded to do a search on the computer for a "like item" and was not successful. I interven and told him of the rack I obtain the item, sweater top". He continue to not acknowelge my presence but simply lef the counter and and went to the rack. He related there was not signs, I shared with him that the clerk had removed the signes and some of the items. We, the clerk, the manager and myself searched for a like item. ALthough earlier there was a like item in that area I could not no longer find it. He then ask the clerk to look for the same designer. Although the item was vastly different I was under the impression that the item would be honored for the price advertised on the signage. Boy was I wrong, the clerk nor the store manger said anything to me but rung the item up at a much higher price. When I question why this was so and why no explanation was given or why did 12/21/11 AFTER READING ALL OF THE BAD COMMENTS ABOUT MACY'S I FEEL THAT MY COMPLAINT WILL JUST BE IN VAIN, SO AFTER I MAKE MY LAST PURCHASE I WILL BE CLOSING DOWN MY ACCOUNT BECAUSE FROM THE FORMER COMPLAINTS, MACYS DOESN'T CARE ABOUT IT'S LONG TIME CUSTOMER AND I HAVE BEEN A LOYAL CUSTOMER FOR OVER 40 YEARS, I HAVE HAD IT WITH YOUR INEXPERIENCE SALE ASSOCIATE THAT ARE VERY RUDE AND HAVE NO PROFESSIONAL ADDITUDES,AND YOUR COUPONS ARE A JOKE IT'S JUST A GIMMICK TO LURE CUSTOMER INTO YOUR STORES, THE QUALITY OF YOUR STORES HAVE COMPLETELY LOST TOUCH WITH REALITY. Candeisha Watson 12/16/11 My family and I went to the Macy1s in the the North Star mall in San Antonio Tx. today,I walk with a walker and the elevater was out of order and noone offered any other solution as to how I could get to the second or third level.Second they followed us around the store like we were going to steal something,no matter were we went they were trailing us no one asked if we needed any help they just monitored us from every direction.My family and I will never shop there again and I will be filling a suit againt them.It`s 2011 and blacks still can not go into Macy`s and not be looking at as a thief or robber. Lynda Meyer 12/17/11 I am very disappointed in the clothing choices and quality. Every year I purchase petite cashmere sweaters. This year there are none. I was told to go online and order one that they are "the same". Attention Macy's, half of the women in the U.S. are 5' 4" AND shorter. Our arms do not hang down to our knees, etc etc. Please consider baby boomers who might not be the tallest or thinnest but who do have money to spend. And NO I will never ever wear Alfred Dunner!! I also hate the perfume in newspapers. Macy's definitely looks like we are in a big time recession by the quality of merchandise. Maybe no one else cares? Monica Kaufman 12/18/11 I was purchasing cosmetics at the lancome counter at the Spring hill Mall in Dundee IL,. I have never been treated so rudely by representative before. I still bought and Item and continued shopping. I then went to Carson's to the lancome cosmetics counter and they treated me with respect and have been willing to help. I went back to Macy's return the product I bought and again I was treated with disgust and not willing to help me out. I even said to the lady ,I am sorry and she gave me a dirty look mark off the sale from a list, she t glared at me and had a overall bad attitude. This is not the first time at Macy that this has happened to me. I have given this Corporation many chances and I am tired of the rudeness of the employees, weather it be the cosmetics counter or the general store. If you want my money you will need to revamp your employees attitudes. Marilyn 12/18/11 I did not spend one cent at Macy this Christmas season, and I have convinced others not to spend any money at Macy also. I will not shop in Macy until Ms. Johnson is reinstated. If you fire someone who is trying to provide a safe environment for customers then I don't need to shop at Macy. Macy is out of touch with customers. Victoria 12/15/11 I am in the minority from the complaints above. Am on a fixed, senior citizen income and have NO money for the gorgous perfume that I love. The perfume samples that come lift my day, give me the scent that I can no longer afford. When I am through with them, they go in my dresser drawers for more scent if possible. Thank you Macy's. Jeanne Pauli 12/15/11 I agree with the staff that was fired. No man (transgender or not) should be in the dressing room area with young girls. Period. Pandering child porn? Figure out some other way because you cannot KNOW if the "man" is just pretending. Oh, and get rid of that Beth Charlton and hire back that 27 yr old student with brains. Lisa Cash Hanson 12/15/11 I love Macy's always have great prices. I've been a customer for years. I am sorry I will never shop at a Macy's again until you change your policies. A woman was fired for telling a transgender former MAN...may have been cross dresser not sure not to go in the woman's dressing room. You can cater to the VERY FEW all you like. But if I were ever in a dressing room with my precious daughter and man in a dress walked in you would have a serious problem on your hands. You need to have a man, woman and OTHER . If that's your choice, But due to the fact that I don't want to have to explain a man dresses as a woman next to my baby- I'm never shopping your store again. Not online either. Terry Munce 12/14/11 I am totally frustrated with Macy's. The store promotes business by offering coupons. These coupons have more exclusions than I've ever dreamed. They will even add exclusions to the list that aren't on the exclusion list and classify it as "licensed". Today, I took 10 different items from the home department to the cashier. I had various coupons or discounts. Not a single coupon could be used on any of the 10 items I was going to buy. Needless to say, I left all 10 items with the cahsier, and left the store. Macy's is one of the worst stores around that do this to customers. Instead of listing the exclusions on each discount coupon, they should simply state what IS covered. Very Disappointed 12/14/11 I witnessed an employee get fired on the floor in front of customers and employees by a very uptight manager.... I was even more disgusted when the reason he gave for firing him was "the employee has been clocking in one half hour early". I probably would have understood the reason if the employee clocked in and did not do any work, but that was not the case... I do not want to shop somewhere that is unjust to their emnployees... robert chow 12/9/11 i will not shop in macy until ms. johnson is reinstated her job. my wife and i and our family will not shop at macy until your corporation provide safe environment for man and woman restroom and dressing facilities. transgender is either pervert man and peeping tom. what ashame this department store has lost touch with main stream family value. i will forward this message to every friends and relatives by facebook and other media outlets. let macy get this message loud and clear. cut macy credit card if macy will not reinstate ms. johnson, boycott both macy and bloomingdale. will see how much damage christmas buying fall to the bottom. Michael 12/10/11 I just leaned that Macys fired an employee for preventing a man from going into the woman's dressing room!!! That's insane neither my wife or my three daughters are going anywhere near that store! Perfume Stinks 12/11/11 I am appalled and angry that you force me to smell your awful perfume in your Sunday newspaper ad. I am allergic to perfume and it gives me asthma, altered vision and migraines which may last for days. I am sure there are others out there like me. I am also appalled that your main web site customer service is impossible to use. I am beginning to understand the "Occupy" movement. ANNP 12/7/11 MACY'S DOES NOT ANSWER THEIR PHONE. TERRY LUNDGREN OWES AN APOLOGY TO THE GIRL THEY JUST FIRED AND REINSTATE HER POSITION . OR WE BOYCOTT MACY'S NOW Flora 12/8/11 i have never been so extremely disappoint after having a macys card for 13years i close my acount and will never shop there again and i will encourage my family and friends to stop as well they don't take care of there good customer very rude ,disrespectful in customer service you guys are going to lose alot of customer 12/7/11 Gillian James 12/5/11 I am a macy card holder since 2001 and the service at the Lenox Square was the worst I received . On Decemember 4,2011 my visit to teh above store was a disater the assocate was so busy she rung up the incorrect price for the purchase . I kept calling the store and I was unable to connected with manager or a representative in the department . I spend $350.87 on two items . My friend spent more that $600.00 and rep did not even folded her item just ju . The associates in the shoes department were the worst . Service was poor . I was incovenience greatly . lw 12/6/11 Without hesitation I cancelled my Macy's credit card tonight. I have been a devout Macy's customer for many, many years and have spent thousands and thousands of dollars at your store. My credit rating is excellent-well over 800. I had a $50 balance on my bill as a result of buying a gift card for a friend, also a loyal Macy's customer. Recently I became ill and was a few days late on getting you my $50 payment. I confirmed tonight that you have since received it. As a result, Macy's charged me $27. I called your customer service dept, explained the situation and asked them to look at my stellar history in hopes of having the $27 late charge waived. She explained that under no circumstances will Macy's ever waive a late fee. I am extremely disappointed in your practices and cannot believe that a $27 service fee is worth losing a long time customer. I have never asked for such a waiver and it is appaling that Macy's treats it's loyal customers with such a lack of understanding. I cancelled my card and will never again return to Macy's. I will spend my thousands of hard earned dollars elsewhere, in stores that appreciate my business and take into consideration when a payment is late by a few days ONE TIME! By the way, the friend I bought the gift card for, a loyal Macy's customer, well she is cancelling her card tomorrow. I plan on sharing my story with many family members and other friends and I can assure you that you have now lost many long time customers over a $27 late fee on a $50 balance. Macy's should be ashamed! Maria 12/3/11 I have nothing against people from India, but REALLY???!! I been trying to speak with a customer service representative for awhile. I called 1 866 593-2541, and it was the most frustrating call of my life. First of all, I had to wait for a long time for someone to pick up the phone. Once the first representative picked up the phone, she failed to identify her self and hung up the phone on me . I then called back again and had to go thru the waiting game again until someone picked up the phone. I tried my very best to hear and understand him. He ( the second representative) placed me on hold and connected me to another ( the third representative) hoping that we will be able to hear each other. Once on the phone with the third representative, our conversation was " I can't hear you, and don't understand what you are saying. Could you please speak up. The representative was Can I....that was all I could hear and understand. I am so frustrated and disappointed with Macy's. SHAME ON YOU for allowing your new, old, and pending customers to go thru such aggravations. Now that I need to speak with someone from the corporate office, I have to type it up. Grow some....., and handle your customer with kindness. Try to resolve your customer issuies politely. I will be more than willing to train your staff....... Confidential 12/3/11 Such an interesting and common thread I see throughout all these comments - management is so disrespectful to their employees. I too was employed by Macy's for over 3 years, and left recently because of a medical issue. I am a middle aged mom with a college degree in business, and began working at Macy's for the holiday season a few years ago. I was usually very happy going to work and I enjoyed working with the customers. I am a smart worker and a hard worker. I have never been at any job over the past 25 years that my employer did not love me.....until Macy's. They really do not care about their employees. Many many times I was working when my legs felt they were going to fall off, and my hair was damp with sweat. Whenever I was asked to do something, it was never in a kind, motivating or respectful manner. Orders were barked at me, along with most of my colleagues. Forget the stupid MAGIC training they offer, and get some true management skills in order. It is so hard to believe a place as big as Macy's doesn't get the fact that if you treat people well they will work harder. It must come from the top since the disrespectful treatment by the managers is consistant throughout most if not all the departments. Unhappy Customer 11/30/11 Please do not shop at the Washington, DC store, since it practices discrimination and prejudice. The store has employed aged security using methods of the 60's. The only persons treated well are white women and management states they have high theft. However, very few people of color shop at this store, so I wonder who is stealing. I do not think they have high theft, it is just an excuse for DISCRIMINATION. The store needs to close, the year is 2012 and every business should be open to all. MACYS IN WASHINGTON, DC IS IN THE BUINESS OF RACIAL PROFILE, DISCRIMINATION AND IT NEEDS TO CLOSE. Henrik Hakoubian 11/28/11 I purchased some Jackets online and then I send them back and it has been 3 months and still I am paying interest on that payment even do jackets have been returned and but my account it not being credited. I called them 10 times but every time they tell me it would be node in next 10-15 days but it is 3 months now and I am so frustrated that I don't want to shop at Macy's and I am going to do everything in my power to pervert this for other customers. Macy's Customer service is a joke they don't know anything about what is going on in there next department. Macy's lost my trust, and trust of my friends and family. Trudi Niverth 11/27/11 I'm puzzled ! Why? Because recently I went into a Macys store buy some makeup I knew they had. I had not shopped at Macys for about 3 years, but still had my Macys Credit Card - balance -0-. When they tried to charge the credit card, it did not come up in their system. So, I paid for the item in cash and the rep asked me if would like to apply for another credit card as my old one was probably discontinued because of inactivity. I said - sure, why not. Other than a Macy's card, all I have is a B of A card which I never let get over $200 and I pay the full amount that is due at the end of the month. My credit is excellent. I was surprised to get a letter from Macys denying my opening up a new account based on information they got about my credit from 'Experian'. So I got my Experian credit report, and everything on the report was positive. I don't owe anybody anything and I've NEVER had any excessive amounts owed on any account. I don't care if I ever get a Macy's card again, but what bothered me was the rejection of one. I plan to get to the bottom of this. Why would they refuse to open another account with me - because I have not been shopping there ??? Can I sue for something like this who demeans my credit when it is excellent? Thank you Denise Habicht 11/21/11 I am currently on hold for a Macy's service person. I have had an issue with my Macy's account since October after paying my account at the store. Cashier's register did not work to process my payment so it was called in. Then I receive my next monthly statement and no payment was posted. They sure did post late fees though and interest. Then I have to deal with phoning Macy's and then faxing information from my bank statement which I did through the Macy's store. No help there either, the office staff were most rude. Few weeks later I'm still without help on my account and they want me to provide even more info. So now I have to wait again, and hope my account is taken care of. Customer service should be looked at. It seriously makes you think about doing your business elsewhere. 11/18/11 Macy's is the most hostile place I have ever worked. Certain people get away with everything and others are treated like crap and the management doesn't care all they care about is sucking people into there credit program for 25%apr Joanna 11/13/11 I am so angry at Macy's right now that I'm thankful the offices are closed on weekends. If I talked to someone in their corporate office, I'm sure I'd snap! I've had my Macy's account for over 30 years and have excellent credit! I've been trying to pay cash, or use my bank ATM card, for most of my purchases lately and haven't used my charge cards. Shoot me!! But recently, I tried to charge something at Macy's (only $45) and I wasn't able to. I called the customer service number and was told that because of no activity, the account is closed. I wasn't even able to show my I.D. and use it. I'm so angry at this. It not only upset me because I couldn't charge something, but I was told to just open a new account. Well no shit, Sherlock!! I hated the thought of having to open an account now with all the ways people are able to "hack" into your personal information. Right now, I don't care if Macy's is giving something away...I'm not buying from them again! And I WILL call them tomorrow and let them know how angry I am and why! I'll go to Target or WalMart if I need something. This is company is Fraud!!!! 11/3/11 I ordered a dress by phone a week ago at the Macy's at Tyson Corner Center in Mclean, VA. I called several times Elizabeth (Sales Manager for Dress/Suits department) and they don't where it went. I talked to the Executive in Charge (EIC), her name is Barbara and she was really short with me with an attitude. She tries to help me then calls me back saying that I didn't make a purchase and there is no transaction or address that is in the system. When I looked at my bank account, the transaction is already taken out. On my bank account it states "$182.73 from 8000 Tyson Corner Center Mclean, VA 22102." Who can I report this too? I've been a customer at Macy's with a great credit line. I didn't know that Macy's is falling off and it seems no one can help me. This is ridiculous. Tahirah Thurmond 11/1/11 I am very upset with Macy's. I placed an order online and two days later another mysterious order was placed by a Macy's rep. I will never order online from Macy's again. I have to cancel my card because I feel that they are using it for their own shopping needs. I'm so disgusted that a store like Macy's is having these issues online. Amanda 10/25/11 Im calling the office for myself, only because i had an interview then after my interview she said she would hire me THEN decided to look at my application THEN tell me she cant hire me because i work at tjmaxx. Conflict of interest. well guess what, that is bullshit and she should of told me BEFORE i went for an interview, i am NOT happy what so ever. That's the worst crap i have ever herd in my life. We have people that work at tjmaxx and WORK at macys&other retail stores. Really furious with this place! Shirley 10/24/11 You sent me some appointment books that I did not order. I did not pay my bill when it came in because Ihad a -0- balance before the books were added. I had a call from someone because my account was a few days late. I explained that I did not order the books and I do not intend to pay for them. I returned them. Everytime I call someone about the bill I get someone in India. I can barely understand them. When I ask to speak to someone in the U.S. I was disconnected. SHAME ON YOU FOR HIRING PEOPLE FROM INDIA TO HANDLE YOUR CREDIT CUSTOMER SERVICE. I have cancelled my credit card for that very reason!!! People in American need jobs and you are farming them out to other countries. There is no wonder as to why no one answers you corporate phone listed above. You probably have so many complaints no one wants to talk to us. I WILL DEFINITELY PASS THIS ON TO EVERYONE IN ALL THE VARIOUS CLUBS I BELONG TO. Jessica Hope 10/21/11 I have never been so disappointed and lead in the wrong direction so many times with one company. On Sunday October 16, I called Macy's at South Coast Plaza to put an item on hold for me. When I drove over there, it wasn't the right item and they were out of stock. After waiting with the employee for about 45 minutes, she ordered over the phone the item and said it was do be shipped by Friday October 21 5pm, which was very important because I was flying out of town that evening. After tracking the item online, I noticed AGAIN it was the wrong item. After calling Macy's on Wednesday October 19, a lady name Parsis (not sure about spelling) at phone number 1(800)289-6229 extension 24464 re-routed that item and we placed a new order for a new item. Now I had paid for 2 of the same item, waiting for the first item to be sent back and re-credited. She reassured me it would be sent out that day, arriving the LATEST by 5pm on friday October 21. She told me should wouldn't charge me for the rush delivery. I checked all yesterday to track and no info was provided. Then today October 21, I tracked my item online and it is in South Carolina and NOT California where it needs to be by 5pm. I called for Parsis at the number and extension she gave me and I was told I can not reach her. In addition I was told that the item was never going to arrive Friday October 21, but that it was to be here by Monday October 24. In ADDITION, I was told that Parsis charged me an additional $20.00 for the rush delivery. All in all, I now do not have the item I was promised to have before flying out of town and now have 2 of the same items purchased on my card. If I had known this would be such a horrible pain to order through Macy's and such horrible care and lies, I would have gone somewhere else and purchased this item. The only accommodations made for this HUGE mess was that the $20.00 I was charged by mistake would be taken off. And still I do not have my item. To clear all this up I was speaking with someone on the phone/on hold for one hour and 35 minutes. Prior to this call, I had spoken to Parsis for 45 min, and prior to her, I had driven to a store that didn't even have the item and waited another 45 for her to order it. It is just ridiculous for Macy's to have this service. I expect differently from your customer service and care and would have GREATLY appreciated a larger accommodation (not just refunding me the $20.00 I unwillingly was charged) for this HUGE mess. Never been so disappointed in my life. 88iroc 10/22/11 Macys sucks ass they tread employees like shit all managers and HR excecutives look out for each other. I've had the same problem with my manager for ever and nobody does nothing to at least suspend him or give him a ride up and i have talked with HR, his manager and other managers. he is unproffesional lazy as hell does the dumbest things wates hour of work makes overtime by cutting our hrs he is uncordinated extremely unhelpfull waste companys money has a really bad actitude exept when managers are around. Nobody does nothing about it this loading manager should of been FIRED !!! Years ago.(sbpaseonuevo) Donna 10/17/11 I just want to say that i am a professional women with a professional back ground in sales and sale associate. Well i applied for the seasonal sales associate for some extra cash for the holidays and i filled out the application, thinking with my background i would probably get the job, how hard is it being a sales associate at $7.90 for that matter..Well i just got a email stating that they are sorry that with my skills i could not get a position at the Macys store, boy when i read this i was furoius and laughling and saying omg really are you kiddin me, this must be a joke. I am going to write alot of letter to the corporate office regarding this, this is so stupid that i received this email. Like really what skills do you have to have to work at Macys??? Macys acts like you are applying for the president position. I am extremely dissappointed with Macys for this, i will never ever shop there again in my life, I think diffrent about Macys now. What a joke, that i have all the experience for the sales position and they did not offer me a job... sharon 10/15/11 my bill pay overpaid macys 2955.15. I called macys before it was even posted. they told me to wait for it to be posted, call them and then I can get a check. well three days later, several phone calls to them, emails, faxes nothing is done so far. they keep saying the large amount! I have all confirmations from all the faxes I sent. my credit union has confirmations from all the faxes. they go to they never received any, to they received one page of one to they can't see the fax come through for 24 to 72 hours! my credit union macys talked and my credit union then called me and said they couldn't verify a fax he just sent! he is contacting macys today and they are contacting me. the run around from a company this large is disgusting!!!!!!!!!! the payment was 29.85 and they took 2985.00. I am boycotting macys and telling everyone I know to boycott them. I just want someone to say I am getting my money back!!!!!! Sandra L. Havrelly 10/9/11 To: Macy’s Corporate Office 7 W. 7th St Cincinnati, Ohio 45202 Attention: Collections I am a 71 year old woman who has NEVER made a late payment in my life! I usually pay all bills in full each month. Trying to become a part of the paperless society, I set up an account online to pay my Macy’s bill. In September, I did so. However, when my October bill came, there was a charge for not having paid the September bill. I immediately …literally, the same day the bill came in the mail…sat down and mailed a check. I realized I had not completed the process for computer bill paying and thus the September bill was not paid. I accept fully my error. However, in mid September, I received a call. The woman sweetly asked if I was Sandra Havrelly. I replied, “Yes, I am.” Immediately her voice changed and she said, “Do NOT hang up!” My experience is that those telling you not to hang up are trying to sell you something or bilk you out of something. I hung up! From that moment on, we have been harassed with phone calls…early morning, mid-day, late evening! On October 5th I mailed the check for my bill…fully paid…to Macy’s. On October 10th, I decided to listen to one of these calls and see what they were selling. My plan was to turn them over to our son who is an investigative journalist for NBC. When I was told in a very mean way that I owed $137 or so, to Macy’s, I immediately recognized it as being true. I explained the situation and told them I had mailed the check on Monday. The woman was so incredibly rude that I am still shaken by it. My complaint with Macy’s is: 1. After years of holding a Macy card, an American Express Card and a Visa card…I have never made a late payment! In addition, I pay nearly 90% of my bills in full. Could you not have taken that into consideration before turning me over to a collection agency? 2. Why would you turn me over to a collection agency almost before the due date? Would you be so fast to tell them the check had arrived? 3. Why would Macy’s hire a company that would treat long time customers with good credit so rudely? In fact, why would Macy’s hire anyone that speaks that rudely to another human being? 4. Why couldn’t an employee of Macy’s call and ask if I realized I had missed a payment? I am offended! I am embarrassed! I am concerned YOU have ruined my perfect FICA score! I am returning my Macy credit card. Please remove me from your mailing list. For what it’s worth, I apologize for ‘trying to pay my bill online” and doing it incorrectly which caused you to turn me into a non bill paying member of society. However! If you had given me a chance to correct my mistake with politeness ….I would be a Macy customer forever. Sincerely, Sandra L. Havrelly PO Box 289, Washougal, WA 98671 360-835-5718 Shavrelly@aol.com Diana Torres 10/8/11 I live in 29 Palms, Ca which is about an hour and 15 minutes away from the closest Macy's in Palm Desert. I made the drive to purchase Homecoming outfits for two of my sons...not a small sale. I was appalled to see 4 associates standing around talking but 3ft away from me and not once greeted me or asked if I needed assistance. I let that roll off my back and continued to shop for my other items. Upon checking out, I tried to pay with my Macy's card which was not approved. I couldn't understand why so the associate called the credit center which I was even more appalled to learn that there was no credit department in the store. Any issues must be dealt with very rude personnel. One in particular was Ms. Mendes who addressed herself as a supervisor. I was told that a pending charge for $529.00 that they refused to cancel even after verifying that I was in the store and the account was mine. The charges were from #129 which she also said that she didnt know what store or location that was but she wasn't going to cancel it and couldn't all she could was dispute it. When I asked why it couldn't be cancelled she said she didnt know that's the way it is. I then asked if the investigation dept was going to contact me. She said merely yes which upset me as she didnt bother to verify any information. The employees are the rudest I have encountered anywhere and the supervisors are no better. What's even worse is the outsourced staff in India that could not assist with a single thing as well.Extremely disappointed past customer - I will never shop Macy's again and I am encouraging all of my friends and family to stop as well until major changes take place. charles v. slaughter 10/5/11 macys provided me with a 1500.00 credit limite.I paid the monthly payments as agreed...most times a little bit over the amount agreed upon.never been late making a payment.only to have them take back $1000.00 of the credit limite they allowed me to have.so be advise...your not going to get what you think your going to get dealing with macys. 10/2/11 I have NEVER been able to make use of a Macy's Star Rewards coupon! It's amazing that I can honestly say NEVER! There is always some vague loophole! Bait and switch at it's finest! Paul Dunn 9/29/11 Macy's is the king of advertising items that they do not have in the store. Every manager to the executive office all use the same stupid excuse as they think their customers are stupid. If you shop at Macy's you are stupid...They then try to bait and switch you to a more expensive item. They stink!!!!!! Confidential 9/29/11 As a former employee at Macy's I have a to say that the training and upper management skills are horrible. Macy's is a a million dollar company although they treat their employees terrible. I am still waiting to be reimbursed for office supplies that I had to purchase as well as mileage to travel to other stores. It is amazing that corporate does not address these issues. Unfortunately I am no longer a Macy's customer bill 9/26/11 good 9/26/11 I was an executive employee at Macy's about two months ago, unfortunatlly the job description did not match the job duties. I was extremely disappointed with the training program and management! I shared an office although they don't maintain office standards; my chair had a broken wheel, I had to buy my own office supplies, I had to pay for mileage to go train at another store & I still have not been reimbursed! Macy's is a billion dollar company....come on...what are they thinking? Please, even though I don't wish ill will on anyone, just support your local businesses. Macy's can apparently get away with anything! Too bad that they are missing great talent! I am not planning on stepping into their store again...nor my family or friends! DONNA CHURCH 8/13/11 MACY'S CEO HAS TAKEN JOBS AWAY FROM US CITIZENS AND TAKEN JOBS TO INDIA. PEOPLE LOOSING JOBS, HOMES AND NO PAYCHECKS. SO WHEN YOU CALL FOR A PROBLEM WE GET SOMEONE THAT CAN NOT SPEAK ENGLISH AND IS RUDE - RUDE OR UNDERSTAND WHAT THE HECK YOUR TALKING ABOUT THEN WHEN YOU ASK FOR SOMEONE WHO CAN SPEAK ENGLISH THEY SAY CB. GREAT JOB!! I'VE HAD YOUR CARD FOR MANY YEARS AND THIS LEAVES NO CHOICE TO CLOSE THIS ACCOUNT. IRRITATING COLLECTION CALLS AT MY WORK PLACE WHICH IS NOT LEGAL. DO THEY NOT NO THE US LAWS. THEN WHEN CALLING YOU AT HOME THEY DON'T SAY A WORD AND IF A MAN ANSWERS THE PHONE THEY HANG UP!!! WAY TO GO MACY'S. THEY READ A SCRIPT AND WILL NOT ALOW YOU TO SPEAK, THEY SPEAK OVER YOU. MAYBE THAT'S WHY THE CEO TOOK THE JOBS AWAY. SO WHAT IS IT GOING TO TAKE TO BRING BACK OUR JOBS WHERE THEY BELONG. I WILL NOT BE SHOPPING IN ANY OF YOUR STORES AGAIN. LUCKILY I CAN AFFORD WHATEVER I NEED AND PAY CASH. I HAVE BEEN A LOYAL MACY'S CUSTOMER AND WILL NOT BE TREATED THIS WAY!!! Eduardo Morkunas 9/18/11 I have shopped at Burdines for years and now it became Macy's with a better name and reputation, but now I question the reputation, as their customer service is NOT customer oriented. I bought the best and most expensive engagement ring Macy's had at the store four years ago for approximately $5,500. The ring was represented having an extraordinary quality and extremely brilliant, which seemed true to the naked eye; the sales people went to the extent of saying that the ring was chosen to be taken for a Gemologist Certification, in which case it would not be available for three weeks and then would cost more. Relying on the name Macy's and their reputation we bought the ring with no reservations, as it a beautiful ring. Upon breaking up recently, I tried to sell the ring locally to two big reputable jewelry stores, who told me I was defrauded because the quality of the diamonds was extremely poor with innumerable inclusions and they would not offer anything for my ring , I was told that I might get $1,000 if sold directly to a retail customer or friend, if I was lucky. This was extremely emabarrassing. Macy's customer service replied that I had to return the ring within thirty days of purchase for a refund and totally ignored the fact that the sales people gave us misleading statements about the quality of the ring and totally misrepresented the ring. Macy's replied via email with this reference # Warranty (KMM57171224I15977L0KM). Oddly enough, I went next door in the same mall to Nordstrom and they told me that in their case the sales people's misrepresentations are taken seriously and are not tolerated. Had I bought the ring from them, I would be helped differently with a total refund or the ring replaced, regardless of time after purchase. Now , that is customer service ! I am contemplating pursuing this case legally, as it unacceptable for Macy's to not properly supervise sales personnel and allow them to misrepresent products just for a commission. Alice 9/20/11 I'm always amazed at the way people don't read before they post. This page is NOT owned by Macys. This is a 3rd party who is allowing people to give reviews of experiences with Macys. Yet people here are complaining and asking for customer service assistance. And even worse leaving personal information. You guys will never get help this way so don't get upset. Why not try writing macys? I'm sure they will be happy to help you there and leave this site for reviews!! Uzma Awan 8/16/11 I purchased a sofa in 2009 on a deal of not paying interest for two years. I was told at the time that the interest will occur after that period. But what I wasn't told was that if it's not paid entirely by the maturity date then interest will occur on the whole amount for the whole term. I don't understand that the people working there intentionally misinform the customers so they get their commissions. Now I'm calling back and fourth to resolve this and the only thing I hear is that I signed the agreement and there is nothing that can be done. It's just been 15 days passed for the maturity date and they are charging me $1000 dollars when my remaining balance is $450. I am telling them that I am ready to pay everything. And what really amazes me that on the staement, it shows minimum payment of $25, before all the interset occured. This is just ridiculous. These people are complete liars when it comes to opening the account. They intentionally do not explain in detail so you just fall for their great deals and suffer in the end. And you only get the answer that there is nothing that can be done. I am ready to close the account as they are cheats. You're kidding, right??? 8/14/11 I'm looking for the button to give ZERO stars, but I guess you guys are trying to keep your numbers artificially inflated to make yourselves look somewhat good - pathetic. Called customer service, got "Carl" from the Philippines!! My God, we have millions of people in this country needing a job and you send our jobs to the Philippines!?!? Noticed an accent and asked if that was his real name...it was not! Now, Macy's is allowing CS reps to invent new names for themselves. Great!! Had to WASTE MY TIME looking up Macy's corporate online to get a number and ask to speak with a US rep! Took 5 minutes to get someone in this country. But...to no avail, she didn't know how to think outside of the box to help me find the comforter my wife was raving about in the local circular. In the end, we went to another online vendor and bought something from them. This experience and the overall decline in Macy's customer service have lead us to cancel our Macy's account. Bye Bye Macy's. Good luck keeping customers in this tough economy. You should be bending over backwards to keep customers as Christmas 2011 is around the corner and from what I'm hearing, you guys are going to be hurting for sales this year. Good luck...you're gonna need it. Liz Rosbury 8/17/11 It's sad that you buy something in the United States of America but you have to deal with someone overseas to handle your orders if there is a problem....I will NEVER order from this store again Jill 9/1/11 Macy's SUCKS!!!!! Just spent TOO much time on the phone, AGAIN with another INCOMPETENT customer service person that can't speak proper ENGLISH!!! They have effed up my bill again, said I only owed X amount for the month of August since I made 2 payments in July. I insisted this was incorrect & that it was screwing up my good standing account with Macy's! She said no. Well GUESS WHAT??? Now my payment has DOUBLED!!!!!!!!!!!!!!!!!!!!!!!!!! I've been an extremely loyal customer for SEVERAL years & now CANNOT even use my card!!!!!!!!!!!!!!!!! Macy's has been the ONLY department store that I shop at. I'm there all the time......not anymore!!! Oh, and made the payment I was told I had to pay, online by the due date & STILL got charged a late fee!!!!!!!!!!! L. James 9/3/11 I have enjoyed shopping online through Macys for quite some time. I find it much easier and enjoyable than shopping at the West Covina CA location. On many occasions, I must go in to the store to return or exchange items purchased online. I dread doing this because of the attitudes encountered in different departments. I ALWAYS take a family member with me because I can't stand going alone. Well, I again shopped online and surprisingly, most of the items I purchased were too large. My daughter agreed to return them for me to the West Covina store. There was a BIG sale there today, so she decided to wait until later in the evening when the store wouldn't be so crowded. Online shopping does not provide customers with shopping bags to return items to the store, so my petite 4'8" daughter went into the store with a rather large and heavy box. When my daugher finally found a register with associates she was forced to wait until three women finished their private conversation. She was directed upstairs to a Macys' Women's dept. She was not offered any assistance. She did however encounter a sales associate in the men's department who directed her to the correct area. Once there, she was told she needed to go to the Home department. My daughter questioned that directive, but told that was where she needed to go. Once there, she again had to wait for over twenty minutes at the sales desk while associates came and went without offering assistance. After being in the store for over 40 minutes, she gave up out of frustration and disbelief and returned to her car. She called the store GM, I am assuming, Chris Medina, who had her voicemail on, and left a detailed message about her ridiculous experience at her store. I, too, called Chris Medina and left a message about the incident. I really don't anticipate any type of resolution, but I certainly hope the West Covina CA store GM will take a closer look at her store's sales associates. I will be returning my items through the postal service and then cancelling my card. My daughter's experience completely confirmed my feelings about shopping in the West Covina CA store. I enjoyed being able to avoid dealing with the seemingly untrained, inconsiderate, and ineffectual employees in the West Covina CA store by shopping online. It really makes me wonder what type of training and observations sales associates go through. All in all, Nordstrom will have my business. Joyce Entrekin 9/10/11 I shopped in the Linens Department at the Macy's store at Oakland Mall, Troy, MI on Thursday, September 8 between 3:00-4:00 p.m. I found some items including a quilt and three towels and had them put on hold for me to pick up on Friday, the sales day, September 8. I arrived at the store between 10-11 a.m. only to discover my merchandise could not be found. Dorothy was the saleswoman who put my merchandise on hold. I was kept waiting over an hour while many people searched for my merchandise. It was very inconvenient and it struck a very sour note in me regarding the qualifications of some of your sales people and the integrity of the Macy's chain in general. I talked to Robin, the department manager. Robin called me on Saturday, September 9 and explained she had talked to Dorothy who said she had left the merchandise at the wrap station. This was not the place the hold items should have been kept. Robin said somebody must have lifted it. This has never happed to me before at any store I have shopped at. When I have put things on hold, they have been held with no problem. I want Macy's corporate headquarters to check into this for me to make sure no other customer is inconvenienced like I was. Irina 9/11/11 I don't have any more respect for Macy's. My husband and I perchased earrings for $2500 as a Christmas gift. While opening an account we had to answer some general questions that barely visible on the screen. The salesperson was in a hurry trying to close the deal. When we received a bill we found out that we were charged an extra $45 for credit protection. Nobody mentioned any an additional services or any charge for them. Evidentely they just sneak it in between other questions, conviniently forgetting to mention a charge. I called customer service, they said I have to contact credit protection company. I have contacted them without any result. At this point we paid off the balance except $45. I've started receiving a collection department calls every day, and the ammount not even due. The last conversation with Ms Crook id#45213 collection department supervisor was a most interesting First of all it happened September 11, 2011 When the country is greaving, Macy's only cares about their money. Ms Crook absolutely refused to help, and made interesting remarks compairing my problem with the murder. She also commented on my mental ability. Good going Macy's! Hiring real professionals!I paid off $45, but I am canceling Macys credit card and going to avoid shopping at Macys as a plag Susan 9/8/11 I am incredibly disappointed by your unethical and misleading "new account" offer. I returned an item in the store, paid the balance on my account, and was told there was nothing more I needed to do. Then I received a statement in the mail with a completely ambiguous charge that apparently is charged to everyone who buys and tries to return something they bought with a new account discount. This is completely unethical. I will never shop at Macy's again and will make sure to tell others about this experience. jim 9/10/11 your apr needs to come down we can not afford 24percent .if you dont start working with people they will just stop paying there bills like they have with home loans. you customer service people are very poorly managed'if you cost.servies mang. are very poor at talking to people/ Lisa Baker 7/14/11 We recently purchased a top of the line S&F mattress from Macy's ($4000). We were scheduled for delivery and they never showed up? They were supposed to call my cell phone and never did? I called the store and they said they called and were at the house at 9:06am but no one answered. Yeah right, I checked the caller id and they called the house phone, not my cell phone. I could not reschedule the delivery until after 24 hours and then it couldn't be delivered for another week???? I offered to show my phone and phone bill but they purely relied on the drivers word. I told them to deliver the next day (after I had taken the day off work and my husband the next day) or they could cancel the order. None the less, we cancelled the order and bought the higher end version of the same mattress at Sit and Sleep and it was delivered the same day and was $1200 cheaper. DON'T BUY MATTRESSES FROM MACY'S. GO TO YOUR LOCAL MATTRESS STORE!!!!!!!!!!! barbara 8/1/11 YOU ARE RECEIVING 1 STAR BECAUSE WHEN I WENT TO QUESTION MY BILL I HAD TO CALL A LONG DISTANCE NUMBER. ADD INSULT TO INJURY I END UP IN.... INDIA!!! AN AMERICAN CORPORATION - AN AMERICAN INSTITUTION - AN ALL AMRCN MACY'S DAY PARADE AND WHERE IS CUSTOMER SERVICE? INDIA AS A STOCKHOLDER I AM APPALLED - WHY CHOOSE INDIA OVER AN AMERICAN EMPLOYEE? I CALLED CORPORATE TO EXPRESS DISMAY 513-579-7000 - IT RANG APP 15 TIMES- NO ANSWER I LOVE YOUR WEST NYACK NY/ ROCKLAND COUNTY STORE - ESPECIALLY THE FORMER EMPLOYEES OF FILENE'S. THEY ARE AN AMAZING GROUP OF HARD WORKING DEDICATED EMPLOYEES. I MET THE STORE MANAGER (AUDREY? ANDREA?) AND SHE WAS LOVELY. SO I APPLAUD THIS MACY'S AND GIVE IT 5++ STARS Violet 6/28/11 Shouldn't even be rated as one star. This is my experience with Macys: I have worked retail a good portion of my life & cannot believe that these people get away with behaving how they do. My problem is not the in store staff but "collections" or customer service call center staff. Someone from the phone number 727-556-7300 calls me non stop. At all hours of the day and night.5am on SUNDAYS!!!! I have paid my bill each month and a lot more then the minimum payment. I use my Macys card only to get additional discounts they offer for using the card on certain days. One month I did forget to pay on time. My fault yes. But one time in 8 years of having the card and I'm treated so so poorly. Now my payments go from being 25$ a month minimum. To $75 dollars and its a small balance I owe on the card. But my biggest problem is that since I forgot to make that one payment on time months ago, now EVERY month I get harassing phone calls from the above number non stop. Even though I'm not even behind on payments. It's relentless. And the people are from another country with an accent that I cannot even understand. They spoke over me each time I did answer the phone and laughed at me when I told them I had a confirmation number for my payment that was not made late. They call my number, when I answer they ask me for all my personal info. Each time they call I give them my payment confirmation # and tell them to stop calling me. They come up with excuses of why I'm still getting calls from them. I know that many of the things they are doing are illegal. I spoke with customer service and was told they would correct the problem of these people still calling me even after I made my payments. 40 minutes later I get a call from them again. I asked why I was getting calls even though I was not late on my payments and was told a number of different excuses. Each time a customer service rep looks into the issue they tell me that it shows I have paid each month & they don't know why I am still getting calls. I know people say this all the time but I am really sick of the stress and frustration and time this is costing me and if this issue is not corrected I will seek legal action. There are laws to protect people from having problems like this. If you are going to have someone dealing with my account, I prefer it be someone who speaks English and can understand what I am saying and what is going on with my account instead of outsourcing to another country for cheap labor. I will tell and have already told many many people my issue with Macys. Hopefully all of the complaints on this site will inspire some change in the way Macys is dealing with customers. If not it won't be long before the business goes under like many other department stores in the past. Do not open a Macys card. And if you are like me, getting these harassing calls already without reason, report them to the BBB(better business bureau). They have a terrible rating already. Also report them to the FTC ( Federal Trade Commission) and the State Attorney Generals Office. Anonymous 6/29/11 Macy's withdrew unapproved funds from my checking account. As a result, my homeowner's insurance was jeopardized and I was forced to ask for two monthly extensions on my automobile payments. I am in need of an extension due to home repairs, etc. No further extensions are due me, therefore, I am looking at a repossession. In my 40 year work history/responsibilities, occasion of extensions never existed. My credit was excellent..... My husband left me in my second year of disability with no future income. I have lost 100% of my retirement funds due to economic times. My sole income is disability pay. Macy's corporate office told me the unapproved funds withdrawn from my account is legal because I have online billing and there is verbage in the initial agreement that such action is legal. A representative from my banking institution said they have seen transactions done as this. I am appalled at what has happened to me over a bill where at that time a total of approximately $400 was due on my account. Goodbye to Macy's! Struck 7/1/11 Macy's is the biggest peice of shyt company, ghetto as ever, low class, the managers cant even speak proper english "ama aks ma manager" WOW! Are you serious they hire these kind of people and arent cheap so who is getting all the profits if you guys get what you pay for employees with rotten teeth or smell like a old pack or cigarettes. Disgusting Macy's South Miami in the hood. Malachi H. 6/12/11 As a Macy's employee and after reading all these complaints I've noticed how everyone has complained about small things... It's disappointing!!! I love my job and I love the store! I just figured everyone and every store won't be perfect. I guess you just have to luck up on the right store. My apologies to the people with bad experiences. At our store we pride ourselves on having great customer service and putting our customers first! :) Debit/Credit issues related to Macy's billing process in store 6/18/11 I asked for credit on two items and then exchanged them for different sizes, but they had to go through as returns, so I expected the credit to go through first. The debit went through first putting my debit card in the red and then being charged twice!Then the credit went through. Then I used another card at a different department for a credit only,and found out it was the same process even though it was not used as a debit. That card went into the red as well. It must be Macy's. So, now I am $75 in the hole today even though I spent over $300 today at Macy's. I plan on attempting to resolve this. Dawn 6/6/11 I really like Macy's except, if you have a complaint they give you the run around where you cannot speak to a supervisor in the collections department. Long story, over an hour on the phone just trying to let a supervisor know of an issue with her staff, but can't because collections will not take the call or the customer service will not transfer you. Most stores would like a supervisor to know if they have an employee doing a poor job or that would cost them a customer. Not sure I understand why Macy's would be different. Maybe too big, Maybe dont' care. The fact that that make it where you cannot complain has had even a more negative impact than the bad employee issue. It has a really negative impact on me shopping at one of my favorite stores. james mazurek 5/23/11 macys would rather break the law trying to collect from you even after you go five yrs thru bank ruptcy and think they are over the law and stilln want their money what part of bankrupcy do they not understand Cee Cee 5/31/11 I really hope this note gets to Macy's headquarters. Macy's is not a good place to shop. The store manager Patty Davis is rude and she is not at all a people person. She doesn't smile or greet or even say hello, but she expects that from her employees. WHy should they do it, if the manager don't? She is suppose to lead by example. Ms. Davis don't even greet her employees. She is not professional at all. This store is the most unprofessional place I have ever shopped. I had a very good welcome greeting by a young lady in the IA dept. I believe her name was Cynthia. She was very professional and she made me want to shop there again. If it wasn"t for some of the nice employees working there I would never shop there again. Ms. Cynthia really made me feel like she cared. I just don't like the management staff. Ms Fay Dimick is also another obnoxious manager who is truly rude. I was speaking to one of the associates one day and she just talked over me without even greeting me or the associate or saying excuse me or anything. Now how rude was that? She needs to go to a learn how to greet management class or something or they just need to get rid of her and Patty Davis. If Ms. Dimick and Ms. Davis would leave I would probably shop there more. They make me feel really unappreciative when I come there to shop. It's like they don't care if I do or if I don't. I don"t like to feel like that. Please corporate look into new management staffing but keep the employess they are awesome. COOKIE 5/31/11 VERY VERY BAD MANAGEMENT STAFF!!!!!! CORPORATE LOOK INTO GETTING A NEW MANAGEMENT TEAM INCLUDING A NEW STORE MANAGER. VERY UNPROFESSIONAL RUDE BUNCH OF PEOPLE YOU HAVE RUNNING THE STORE, ESPECIALLY THE ONE IN SAVANNAH. KEEP THE ASSOCIATES EXCEPT THE LADY IN MODERATE MS. TYRA A VERY RUDE EMPLOYEE. SHE IS VERY LOUD AND DISRESPECTFUL. SHE'S IN NOT LADY LIKE AT ALL. FLOCKY 5/31/11 MANAGEMENT IS HORRIBLE!!!! LOOK INTO GETTING A NEW MORE FRIENDLIER STAFF. SAVANNAH MACY'S HAVE BAD MANAGEMENT TEAM. STORE MANGAGER NOT PROFESSIONAL. I WOULD CONSIDER SHOPPING ONCE NEW MANAGEMENT ARRIVE UNTIL THEN NEVER AGAIN WILL I SHOP. Florence 6/3/11 My daughter visited macys in Lexington Ky today 3 June 2011 she was met with rudeness and treated indignately by the sales associates in the shoe department, Claude and Tatiyanna. When she asked for a manager to make a complaint Racheal who claimed to be a manager came over and basically blew her off. She then called me because we have been long time Macys customers and she has her wedding registry there; and I went over I asked for the phone number to corporate because I understand that trouble rolls down hill. So I thought if the magager wouldn't or couldn't help them maybe someone above them could help, I was approached by Summer (another supervisor) whom basically thought the entire situation was funny. If this is how macys trains their associates and managers maybe we should all shop other places. KBird 5/24/11 Your customer service is pretty good- a lot of friendly employees through out the store until I went to pay. the cashier didn't say a word to me except for my total, never smiled, never looked at me, completely disrespectful. Is this how you treat your customers? Yet, I think it's very brave of you to have homosexual ads. A lot of people think homosexuality is a disease but it's not. You are simply attracted to someone of the same sex, how is being in a love a disease that is corrupting the world? Throughout my years at college, I've taking courses like psychology, sociology, Gender Roles (sociology class focused in gender), anthropology, biology, and ethics and all agree that's there's scientific evidence that homosexually (or at least part of it) is biological. That is, it's in our DNA, out of our control, we don't just wake up one morning and decide to be homosexual. I think it's sick that some people think homosexuality is some terrible disease and that homosexuals are disgusting creatures. There was a male student at my school who committed suicide because he was gay! The negative imaging and messages of how "it's not ok to be gay" in our society drove him to believe he would never be accept and suicide was the only way to bring peace. Bernice 5/25/11 Macy's is a horrible place to work. Especially the one in Savannah Ga. The Manager by the name of Patty Davis is not professional at all. She doesn't speak to the employeess or greet them at all but want the employees to greet every customer. Why would you want the employees to greet every customer if your not a people person or a managerial type of person. Ms. Davis should not be a store manager she is rude and obnoxious. He right hand Person is Ms. Faye Dimmick who is also rude and very nasty to customers. The whole savannah store needs new management. Maybe the customer would enjoy shopping there better. Ms. Faye is rude and she has a very nasty tone to all of her employees. Corporate need to to get rid of them both Ms. faye and Ms. Patty the store would be a better place with out them both. Patty take the initiative to speak kindly to your employees. Greet them, say good morning how are you? or something to that nature. Don't just stand there an look at them and say oh who is in Men's or in housewares or were ever. Have a better attitude an maybe you willsee some results. Or just leave and go somplace else if you can't be kind. Erin 5/25/11 I have had a Macy's charge card for over 25 years and have used it fairly frequently. Recently I had the misfortune of having to interact with customer service. The obvious call center from India had a gentleman who did not bother to listen to my question or my inquiry, but instead talked over me until I was so frustrated I told him to stop talking in a voice loud enough to be heard over his own. I asked to speak to a manager and he promptly hung up on me. This is a perfect example of how customer service is presently operated in companies throughout the United States. There is no consequence for these individuals for hanging up on customers whom they don't want to bother with or who may report their incredibly poor job skills to a manager. Corporate does nothing, managers don't want to be inconvenienced, and workers don't care how they treat people or have an ounce of pride in the work that they do. I am closing my account and will never shop at Macy's again; furthermore, I will discourage all my family, friends, and acquaintances to do the same. Betty Boo 5/26/11 I hate Macy's in Savannah The store Manager and Ms. Faye Dimick are both rude and nasty to all the customers. Do not shop there. They treat there employees like prisoners with all the stupid rules they have with sales goals, credit and item per transaction. You can't make anyone buy anything. All they stress is credit, credit, credit. Who wants a credit card in these hard times. Come on let's be for real. Management there really sucks no professionalism at that store at all. barbara 5/22/11 We wanted to purchase a modulare sectional from Macy's and were shocked when the salesperson told us the delivery charge. An additional $20.00 per piece after a minimum $85.00 which added up to $165.00 for delivery alone. The sectional was expensive to start with plus delivery. The local furniture stores all charge between $49.00 to $89.00 with no limit on the amount of pieces and sometimes offer free delivery on special sales. Macy's delivery policy is outrageous and should be changed and stop gouging their customers!!! Rosemary Rafferty 5/23/11 May 22, 2011 The person who maintains macys.com should be fired. I could not use the web site to order and also use promo code WEEKEND for 25% off. Oh, wait. That was part of Macy's plan The web site person got a big fat raise. And guess what. The phone number that flashed on the screen 800-289-6229 was closed for the night. How convenient for the greed board members at MACYS. That's okay. Nordstroms here I come. Macy's HAS NOT CUSTOMER SERVICE. They don't even deserve one star and they have no customer service number for me to call so I CAN SPEAK TO A LIVE PERSON. THANKS FOR NOTHING. NO MORE THANKS FOR SHARING PROGRAM FOR ME. AND I PARTICIPATED LIKE A FOOL AND I DID NOT EVEN HAVE A JOB. STICK THAT WHERE THE SUN DON'T SHINE Gina 5/17/11 ATTENTION: Sue AlleN, Senior Vice President of Credit Operations I find it ironic that after being a Macy's customer for so many years as well as at one point being a macy's employee, not once did I receive a survey or any sort of benefit from Macy's but because I complained on April 16th about your so called 'credit guidelines" all of the sudden Macy's cares what I think. I am sure you are well aware of the conversation I had with customer service reps and supervisors on April 16th so I will save myself another headache but I will say it's extremely unprofessional when I simply ask what my credit limit is and in reply I'm asked well how much do you want to spend today and I'll tell you. I think it is absolutely unacceptable to tell your customers they no longer have a credit limit and are now subjected to Macy's new credit guidelines WITHOUT NOTIFICATION. These guidelines that went into effect sometime in March were never announced to your customers as I was told by your customer service reps and supervisors. They also informed me Macys was not planning on notifying anyone and refused to send me a letter stating these changes to my credit card. Is it legal to change my credit card terms and guidelines without notifying me? Again I NEVER received a letter stating my credit card will no longer have a credit limit and that I would have to be subjected to this new 'guideline' that worked on a purchase by purchase basis. So although your customers were given a certain credit limit at the time they opened their credit card account, they now go to make a purchase and are declined and humiliated infront of strangers because they didn't know they had to call customer service to tell them how much they planned on spending for the day and no longer had a credit limit but a guideline that Macy's picks and chooses. What are these credit guidelines based on? Are you running my credit everytime I want to make a purchase, how is this determined? How is this Legal without notifying your customers? I want you to know that I've discussed this with many of your customers, family and friends and none think this is right. Many have told me they will no longer shop with Macys. Some suggested a class action lawsuit which I'm currently considering pursuing. I should also let you know that I plan on notifying the BBB and any other such agencies. Awaiting answers..... Gina (this letter was emailed to macys) Morris 5/18/11 Let me start out by saying I have never made a late payment so now I received a call from someone saying they never received my May payment so I looked in the checkbook and sure enough no payment so I start looking around at home to no avail and I can only say I never received a statement for May. So I call and try to explain to a very rude "supervisor" that I didn't get the statement and she says "What is your address, we don't have any returned mail" I have been a customer for years and have always paid my bill on time so could you as a courtesy to me remove the 25.00 fee? NO was all she said. I will be paying the low balance in full and closing my account so I hope it was worth loosing a good customer over $25.00. Macy's is not the only place to shop!!! Estela Rodriguez Ramirez 5/13/11 I work in Macy's(Cedar Park Tx).,and I like very much Macy's.. But why our Manager asked me that I have to make $$ high" goals?every day?, and there's Not enough customers?and in one Department we are like 5 empoyees?how can they pretend make high!goals?if there's NOT enough customers?business sometimes it's slow!!.. I like my job I have good personality I have good manners..EXPERIENCE.. What is a customer… Someone that buys something. Why does someone buy something? They need it. They want it. Or they simply like to spend money. Why would they buy it from you? Because you have HELPED them.., give, give, and then give again. If you want to create a repeat customers you have to become known as someone that is generous.. NO CUSTOMER? I can't make my hgh goals. Thank you! Clifford L. Williams 5/13/11 I have had an account with Macys for some years now. I had a very small balance to be paid when I ordered some other items. The order was rejected. When I was switched to the security department they said that I did not have the right information, names where in the account that I did not put there and they would not talked to me anymore and hung up. The next day I called the credit department and they said - THAT I WAS NOT IN THE SYSTEM AND THEY COULD NOT FIND ME ANYWHERE - BY ACCOUNT NUMBER OR SOCIAL SECURITY NUMBER. So my question is since I never existed in their system where is my money going when I paid the bill!!!!! Also, how do they send me monthly bills if I do not exist in their system. Debbie 4/28/11 What's with all the "Everyday Values"? It used be only a few select items, now it seems that half the merchandise in the store is an EDV and you cannot use any coupons on them. STOP ALREADY with adding more EDV's!!!!!!!!!! Billy Tippins 5/3/11 I would like this message forwarded immediately to the Executive Officer over Macy's. I have called wriiten letters and get the reply of: "you are not the account holder, you don't know the password and we (Macy's) can NOT! release this information". The ISSUE; There is an account for 12+ Thousand dollars debt on my credit report - the full account number....only a few numbers avail. How can I be charged to pay something I don't have access to? Knowing the account was opened with my name as a rider by my ex-wife.....both Macy's and I know that, then prove to me of the usage ie....what was purchased, when and how much. Given the information or a phone call will help for starters. this is a pre-note of further actions. Sincerely 706-793-1641 Jennifer 4/25/11 The most terrible experience EVER is shopping my one time on Macy's website!!! I never got my order and the won't refund me along with rude customer service!!! I can't get an answer or my money!!!!!! Joyce Gray 4/9/11 I am so irritated with Macy's I thought it was important to give customers with outstanding service. Because of the mail service my husband check wasn't received until a day late. I asked customer service if my husband ever had been late before and they said no that he has always paid on time. We asked if they would waiver the late fee and they said that they could only credit half, I then asked so you would lose a good customer who has had a card for several year plus, I have had one for many years also over $12.00 and who spends thousands of dollar every year and he said sorry but the system won't let us. I work for a big department store and we take care of our customers and if they get a late charge they can have one taken off once a year because things happen. I will not purchase or my husband any merchandise ever again from Macy's and I will make sure and let my friends and family and tell them not to purchase there either. We will both close are accounts Macy's doesn't know how to take care of there customers and looking at the reviews I can see others feel the same way. Maybe you should update your system to take better care of your customer so you don't lose out on the thousands of dollars you are losing especially over $12.00. At least I know the company I work for goes all out and gives outstanding customer service. Avery discouragedcustomer 4/10/11 I received about 10 missed calls this week by a number I didn't recognize. No message was ever left. I got a call again today and talked to someone from Macy's explaining that I didn't pay for $6 ornament on time last December and that I now had over $47 in charges that was due. I was asked why I didnt pay my bill. I explained that I have paid all my past bills in full and knew nothing about this. I shared that I haven't received anything in the mail and this is the first call where somene has called me to talk with me. I was told my bill is online and I owe the money. I again explained what happened and was told that a supervisor would be told about this to see if any fees could be waived. The call center was staffed by all Indian people who I had a hard time understanding. I was told that I needed to call back in 10-14 days to see what decision was made. I asked speak with a supervisor and was never allowed to. I called back 6x and reached a woman who spoke English very well and told me to call back in 3 days. The customer service here is appaulling. A $6 ornament bought in Dec has led to over $47 in fees and Inwas never sent anything about this. once this resolved I will be closing my account. Claudia Williams 4/13/11 My experience is difficult to rate, simply because the cleak, Tracey was so helpful and the manager of the day was so utterly unconcerned. We shopped at the Pittsburgh, South Hills Village location,on Sunday, April 10, purchasing 2 ladies Lauren suits. Our total purchases for the day were nearly $1000.00 for the 2 suits, which were not on sale. One of the suits was so horribly wrinkled I asked if it could be steamed. Ha!!! Tracey immediately called management for assistance on this and was given a big run around. The steamers are in the basement, they're on timers, they're locked up etc, etc, etc!! This by management personnel!! They should be at the top of the ladder for offering customer service! I would gladly offer to come teach this person a lot about customer service. Having been the top sales person in my division several years running and winner of countless customer service awards for one of your competitors, I have much to offer. This person needs to be made aware of the "Lost Customer" analogy. Chevalier 4/13/11 On March 9th I purchased a Movado watch from the jewelry department and the extended service total $869.14 I was explained how the club account worked 12 months no interest and I can pay it off before the twelve months. April 12, 2011 I went to customer service to pay my bill and wanting to pay $200.00 on my club account and $150.00 on my store account but, I discover I could not pay the club account off prior to the twelve months. I spoke with a service manager and she called the customer care line for clarification and I got on the phone and spoke with Mr. Howard and he told me that due to my high balance on my account $900 plus that I had to pay that. First of all I keep my bill around one thousand due to the fact that I can pay it off at any time I choose to so I found that comment very insulting. Secondly I do not appreciate being told I can pay my club account off sooner than the twelve months and I can’t I feel like this was a breach of contract and this is not the way I like to do business. I have decided to close all accounts with Macy’s I will be closing I will pay off my visa on the April 18, 2011 when my bill is due and next month I will pay off my club account and my store account and move my business elsewhere. I would like to be taken off your mailing list so you can save your postage and mail because it will only be going to the trash. Thank you your ex-loyal customer. Eileen 4/18/11 You have a lady by the name of Mary who works in the Macy's Men Department in South Florida at The Coral Square Mall who was awesome and she has GREAT CUSTOMER SERVICE. mary, san francisco 4/6/11 For a nationwide store that has worldwide recognition, I would be ashamed to have so many 'one star=poor' ratings on my website. Time that management took note and I wonder if they even read their customers' comments. I had a similiar experience to another customer in that I was charged $2.00 interest and was told it was 'past due'. My last statement was in February this year (for January buying) and I paid it in full, which included the $2.00 I am now being charged. On my latest bill, period ending 3/26/11 I get a statement for $2.00 which clearly shows up as interest. I called the corporate office (after first getting a guy in India called Gary! He would only say he was in northern India and would not give me the town or city) and spoke to a nice gentleman who was patient with me and explained why I was being charged the $2.00. He said that it showed up as a 'fee charge' on my January statement but is now an INTEREST charge on my 'period ending March 26th' statement! Despite him explaining the 'why', I still did not really get it (but told him I did just to get the matter settled) and said I would put a check in the mail. He then offered to void the payment which was nice of him. However, I am posting this because, if you multiple my case by hundreds, possibly thousands, of customers, then that adds up to a lot of chunk change. My bill was paid in full but suddenly a 'fee' becomes 'interest' on a later bill even though I did not buy anything after my last purchase which I paid for in FULL. It is the principle here that matters, not the $2.00, and I know a lot of customers will be charged more than the $2.00 as interest, than I was. Macy's reputation has been sullied for me through this experience, and especially since I now realize that they outsource. I do not believe in this practise as it takes jobs away from Americans, but hey - that's a different story! Derrick 4/2/11 PLEASE MACY'S WHEN I LOG INTO MY ACCOUNT ONLINE CAN I JUST SEE HOW MUCH I OWE, HOW MUCH IS MY CREDIT LIMIT.CAN YOU IMAGINE I HAVE TO CALL SOMEBODY IN THIS DAY AND AGE TO FIND OUT WHAT IS MY CREDIT LIMIT? YOU LOG INTO YOUR ACCOUNT AND IT IS JUST A WHOLE LOT OF JUNK ON THE PAGE YOU HAVE TO FIGURE WHERE DO I GO TO FIND OUT HOW MUCH IS MY BILL, THAT SHOULD BE HITTING YOU AS SOON AS YOU LOG ON. shannon 3/29/11 bridal dept is the worst the bride was on her honeymoon and macys returned her gifts back to the quest gail 3/29/11 My boss purchased $25 gift cards for all of the female employees for Christmas. I went to Macy's on March 28th, 2011 in Castleton Square, Indpls, In. to use my gift card. The salesperson was very polite and told me there was a problem with my card and they would investigate it and call me back later. The next day, someone called me and told me that this particular gift card and had never been activated and unless I could get my boss to find the receipt for it that they would not honor it. I would never embarrass myself or my boss by asking her to find a 4 month old receipt for all the gift cards she purchased at Christmastime because the clerk who sold her the cards failed to activate my card. I am out my Christmas gift and I will never shop at Macy's ever again! gail 3/29/11 I had been a card member with L.S.Ayres since the late 80's. Then they were sold to Lazarus and I continued and then they were sold to Macy's. After years of consistent payments on my charge card; I recieved a bill where my interest charge had been raised to almost 28 percent. When I questioned why; I was informed I had two choices; either continue holding the card and pay the almost 28 percent interest or close the account and be locked into my previous interest. This was real simple, apparently Macy's was not interested in having me as a customer anymore! Kohl's is closer to home and alot cheaper and very happy to have me as a cardholder. Macy's....you leave alot to be desired in the customer service department. My credit score is in the 700's.....do you really think I am desperate or ignorant enough to hold a credit card with 28 percent interest? B C Pierce 3/31/11 Having been a Macy's customer for over 30 years I am very dissatisfied with their customer service in recent months. I bought an expensive watch there and they gave me a gift card instead of money back for it when I brought it back. They mailed me the gift card and it was only for $76.00. The watch was $150.00! After being on the phone with their customer service that is outsourced to India for hours each time I still have not recieved my full refund! They are literally stealing money from people! I will never shope their again and neither will any of my friends or family! Kolen Johnson 3/28/11 I shop at the Macys at Southpoint in Durham nc. I am very disappointed in this Macys. Lack of diversity in the cosmetics and the salespeople are some what professional but not really. The mangement is very snotty...I will shop at the other Macys Ben 3/29/11 Just found out my $13 is past due for 2 months. Now I have to pay over $61 for a stupid additional 15% discount on $15 of purchase. I called the customer service and explained to them that I have not received any statements for past 2 months, and they told me to check with my postal office. I paid the balance in full and close the account. If you do a google, you will see how many people are the victims of the same credit card past due fraud. DO NOT, NEVER consider their credit card. Disappointed Moralas 3/26/11 My kid (teenager) works for Macy's in back east.Today is 3/25/11; the deadline to do your taxes is when? I'm told when you work for Macy’s you get your w-2, paystubs, etc are online now. When my daughter and I both look it up, they are asking for a payment of $10 bucks! I don’t think so, not when you’re paying my daughter 80 bucks a week. Why should she have to take $10 to pay for something that should of been mailed. I asked me daughter to three-way me with HR on the line to ask about her w-2, she does. HR says oh..call this ph#1-877. My daughter did alone, followed up with me and said those people told her that Macy's is suppose to mail the w-2 out. I called HR early this morning, no answer. I spoke with someone from the Admin dept, she had a attitude like I was asking her to give up her first born! She said she would call me back in 5 mins. Needless to say, I wasn’t hopeful, so I called the IRS. They are sending the employer a "get off your BEEP and get this employee a w-2 now". By the way, my daughter tells me her friend didn’t get one either, I'm wondering is this Macy way of profiting off young students so they don’t have to mail out the w-2's? Amanda 3/25/11 Horrible customer service. They screwed up on an order and then sent me a gift card as my refund. I wanted my money back since it was Macys fault. They said they would refund my credit card and now it has been two months and still nothing. I have checked with my bank and nothing is pending. They are holding my money hostage and everytime I call the customer service line, they person I speak to is completely not understandable and does not understand me. They repeat the exact same lines the entire time without actually helping me, reading the notes on the account to understand what has transpired or able to get me any help whatsoever. It has been a nightmare to beg for my money back over a mistake Macys made. Never, ever again will I do business with them Michelle Kaufman 3/18/11 I would give you a zero if I could! I've called as of today 9 times since January, inquiring about my mail tender which was supposed to be issued to me back in december! Not only do you guys not mail them out,you don't have the decency to return my calls,nor does your coorporate office handle customer issues. I just called and got transferred to some store which transferred me to the same customer serivce dept i called earlier without resolution. You have horrible employees who are rude when returning gifts...and you don't refund money as you should! what you have done is stolen from me. SEND ME MY MAIL TENDER!!!!!!!!!!!! Joyce Lindley 3/19/11 I'm very upset that one of the Federated chain's stores, Dillards in Texas is sponsoring a fashion show and breakfast supporting an anti choice group there. Until I learn that these events are no longer happening I will not be using my Macy's charge card. I would like the corporate office to address this concern. And I'm telling all my friends to also boycott Macy's. Shanta 3/19/11 I Have purchased about 10K worth of furniture from Macy's, which was all delivered to my home. Now a replacemnet mattress was supposed to be delivered to me today and it ended up at my old billing address. My whole weekend was rearranged for this delivery that never happened. None of my furniture was EVER delivered to that old address so why would they deliver replacement furniture there? Bad business.... Pat Johnson 3/19/11 I just got my statement today with a balance of $2.92 for interest. I paid my bill in full before the due date and they still tacked on interest until the statement date. I called but all I got was some girl who seemed to be reading from a script. I told her I was not paying it. How can I owe interest from the payment date to the statement date. It is not the money involved but the principle - if this is how they are going to bill then I will not be a customer any more. Their loss not mine. Neter K. 3/21/11 (Just for openers, I see that it is not possible to award zero stars!) I have just received an American Express card from Macy's, totally and completely unsolicited, and unwanted. Their cover letter with the card suggests that I should feel honored to have this card. I complained to Macy's customer service dept., but quickly realized I was speaking to a teflon person in the Far East. Then called the customer service department at Corporate, but the end result was the same, i.e. they cannot explain their policy of forcing these cards on the consumers. But of course, it is very lucrative for them: the poor dummies, who accept the cards and charge on them, are subject to a 25% interest rate on past due balances, as well as huge late fee charges, and that is precisely how the banks make their money. Consumers unite, we have got to get better regulations. Angela, New Jersey 3/24/11 I ordered furniture from Macys back in January two days after I ordered it they were giving a promotion for $300 off and 24 month interest free financing. I called to see if they would allow this promotion for me which they said was fine. A month later they had no record of me calling to get these promotions. I had to fight with the supervisor for an hour. They gave me the 24 month financing but still not $300 credit. I called again for the 3rd time. The lady told me if was being processed and to check back in three weeks. She also gave me a $50 gift card because they messed up so many times. I just got my statement and still have no credit. I called now four times. The guy wayne I dealt with said they would call me back. I still have not heard back from them. I WILL NEVER BUY ANOTHER THING FROM THIS DAMN STORE! MACYS IS OVERRATED! I am also filing a complaint with the better business bureau. sazwar 3/7/11 I tried to make a payment via Macy's website but it would not allow me because I made a payment within the last 5 days thus charging me a late fee.Paying them off and closing account! Karen 3/7/11 I have been getting my glasses from Macy's Optical for several years, but after my most recent experience I will never go there again. When I ordered new glasses in early November, an error was made with my new prescription. When the glasses came back two weeks later I immediately knew that something was wrong, but they insisted the glasses matched my new prescription. Instead of trying to figure out what was wrong or offering me a refund, they said they'd reorder them with my old prescription, which didn't please me at all since I didn't spend all that money to have another pair of glasses with my old prescription. When the glasses came back again two weeks later they still weren't right, even though they were supposed to be identical to my old prescription. I insisted on being re-tested by a different doctor, who immediately discovered the error. This doctor wrote me a new, corrected prescription and the glasses were sent out yet again. This time it took three weeks for them to come back and they still weren't right! I'd finally had enough and complained to Macy's corporate headquarters, only to be told that Macy's had no connection with their optical stores and I'd have to deal with them directly. I wrote to the store manager requesting a refund. She passed my letter on to the district manager, who denied my request because too much time had passed since I'd ordered the glasses. When I complained that the reason so much time had passed was because they'd sent the order out three times over a seven-week span and never got it right, the woman said all she could do was send me a fifty-dollar Macy's gift card (which by the way I have yet to receive). Laura 3/9/11 Macys Corporate Office 7 West 7th Street, Cincinnati, OH 45202 (513) 579-7000 Shoe Department Manager and Store Manager: A customer of Macy’s for more than 30 years, yesterday I was both livid angry and amazed at an extended act of kindness of a few people as the result of a horridly played out series of events. I frequent the shoe department so much I counted 25 pairs of shoes in my closet presently! Upon purchase my card did not go threw. I was pretty surprised because December I made a $1000.00 payment and two small ones afterwards to include a return and a refund. According to a spot on call I was told my limit was reduced to $500 from a $2,000 prior due to a few late payments and they were unable to let a $50 sale go threw when asked. Clearly the payments were reflected and said she was sorry!!!!! I was almost speechless but I replied the late payments were paid within a month’s time. Later I realized they were addressed within a day or so, one a day late where the fee was adjusted as a courtesy. I also exclaimed, No you’d be sorry, close my account I no longer want to do business with Macy’s.” I then left the store. The Customer Service, whom I phoned looking at my account actually stated it was a different department that made the decision, there was nothing he could do and further rudely added with a tone, “How are we guaranteed your going to pay being late the few times.” Appalled at this point I headed home, but turned around thinking why should my husband Ralph be troubled to come down for my shoes. Phoned the shoe department outside the store I exclaimed to Louise whose warm, pleasant, friendly personality came through on countless visits, what happened upon speaking to the manager. We realized we had known each other for at least 2 years or more and that I would sure miss her. Now in the store, to my surprise the nicest turn of events happened, true acts of kindness rarely ever seen. She spoke to the Shoe Manager whom was present when my Macy’s card failed, then the Store manager whom approved 50 dollars in vouchers towards my sale. I could not believe my ears! I am a giver and constantly give and it is a rarity to see something like this happen. I was informed that American Express took over their accounts and it was the worst mistake they have made. Kevin C 3/10/11 Good Morning, My name is Kevin C. I purchased a Ruby ring for my beautiful girlfriend for Valentines Day in the Fargo, ND (West Acres) Jewelry location. My girlfriend loved the ring although we had to have the rig sized down. I brought the ring into the Fargo Macy's jewelry department on Wednesday February 16th, 2011. I was told sizing of rings takes 2-3 weeks time. I was surprised it would take so long but agreed to it having no choice. I was of course also charged for the service. My girlfriend was understanding about the 2-3 week wait but after giving her the beautiful ring just days earlier it was hard to give it up for so long. Three weeks went by. It is now Wednesday March 9th. I have heard nothing from the store, no calls stating the ring was ready. I stopped in the store Wednesday March 9th at 8:00pm to enquire about the ring. A young woman who was the Jewelry clerk that night told me my ring was not in. I asked when the ring was sent to the area for sizing. I was told that the ring didn't leave Macy's store in Fargo until February 23! I asked why the ring sat in the store for one week. The clerk did not know why. I am not happy as my girlfriend could have enjoyed her new ring for a whole week while it just sat in the Fargo store. Also I did not spend hundreds of dollars for a beautiful new ring so that the Macy's store in Fargo could have it sitting doing nothing for a week. Also and very importantly I was told the ring would be ready in 2-3 weeks. Now it looks as it will be 4 weeks to wait for the ring. This is not acceptable. Had I known sizing of the ring would take a full month I would have purchased a ring locally, as this is the exact reason I shy away from large cooperate Jewelers. For you to have my ring for one month is just not good business. Local jewelers can do sizing work in 2-3 days. In this time and age of lightning fast communications world-wide it is unacceptable that I can not be told at what stage my ring is at in the process, and when I will receive it back. I was simply told in the Macy's store in Fargo "we will call you when it comes in". Again I am not happy about this procedure in how I was taken care of and not knowing when my ring will be ready. I ask two things of you please. 1) Can you please tell me when my ring will be ready? 2) I ask that you would please make an adjustment to my fee for having to endure this long and ambiguous process of a ring sizing. I have been shopping in Macy's (Dayton's) since the 1970's. I have never experienced anything like this. I feel like after paying hundreds of dollars for a beautiful ruby ring I am being treated poorly after the sale was made. Will you please assist me in finding out when I may have my ring back and sized, and also what accommodations can be made for me. Thank You for your time and assistance in this matter. Regards, Kevin C lucy valdez 3/4/11 Horrible managemente, I just to shop at dallas I just move in to houston went shopping at macys on west oack, I lost all my interest and going back no one help or ask you if need help,worst part is cosmetic, I brough a face crema in gave me a alergy reaction they gave me a lot of excuses to return my money .HORRIBLE, HORRIBLE Former employee 3/4/11 My last day as a seasonal employee was 2/8/11 with an expected direct deposit of my paycheck on 2/18/11. Macy's policy which I was never made aware of is to sent actual paper checks for final payment. I was told by the store they would mail it out the same day. Well, they don't even have stamps at Macy's and sent the check UPS to another store to be sent out. I have now called the store 5 times and get the run around every time I call. The last person I talked to told me if they stopeed payment on the check I would have to pay the stop payment fee in order for them to issue a new check. Duh, they lost the check...NOT me! Unacceptable!!!! Linda Greaney 3/1/11 worst possible billing service EVER experienced. abm 3/2/11 At the moment I just want to TALK to someone who listen to and understands the situation rather than "reading a script" back to me that doesn't fit and doesn't resolve the issue. ....and I'm talking about a relatively minor issue which is really more a "point of honor!" "A supervisor" was supposed to call me back over an hour ago...after I had waited for 25 minutes on hold. I just "happened upon" this site but I want be surprised WHEN Macy's "goes down"...and it will be a real shame because there are many good, caring employees. ps 2/25/11 Poor Poor service.Will someone picj=k up the phone??? DJ Mueller 2/24/11 This is a ZERO stars review. Macy's credit practices are offensive and damaging to your credit score. They do not reply to attempts to resolve problems even when the problems are acknowledged as errors on their part. I was a Macy's customer and account holder for over 40 years. After closing my account due to their incessant mailed offer campaigns and because they reported MY credit information on my child's credit history after he had a one day pass to buy a pair of jeans. I reopened the account a few years later. I completed the application in the store where they use the e-signature unit to do the application. One screen on this system is a request for a Macy's VISA card in addiion to the Macy's account: the box is pre-checked by default and if you do not see this the screen automatically goes to the next page before you have a chance to un-check the box. You are immediately processed for this second account which, when you then cancel it, creates a negative impact on your credit score. Swell. Outraged, I returned all the new purchases and closed the Macy's account as well as the ViSA. I received a "closed by customer request, paid as agreed" confirmation and their system generated a refund. Two months later I received a letter about their error and a generic example of the error, then a bill for a figure with no explanation, and immediately I began receiving collection calls from their bank. SEVEN letters from me received no reply. They just keep adding fees and charges. Please note that I have NEVER had a credit ding for non-payment and ALWAYS pay my bills in full at the end of every month, This company has damaged my credit score by their practices. NO STARS FOR MACY's and someone should paint that big red star BLACK. Laura 2/13/11 A customer of Macy’s for more than 30 years, yesterday I was both livid angry and amazed at an extended act of kindness of a few people as the result of a horridly played out series of events. I frequent the shoe department so much I counted 25 pairs of shoes in my closet presently! Upon purchase my card did not go threw. I was pretty surprised because December I made a $1000.00 payment and two small ones after wards to include a return and a refund. According to a spot on call I was told my limit was reduced to $500 from a $2,000 prior due to a few late payments and they were unable to let a $50 sale go threw when asked. Clearly the payments were reflected and said she was sorry!!!!! I was almost speechless but I replied the late payments were paid within a month’s time. Later I realized they were addressed even sooner, one a day late where the fee was adjusted as a courtesy. I also exclaimed, No you’d be sorry, close my account I no longer want to do business with Macy’s.” I then left the store. The Customer Service, whom I phoned looking at my account actually stated it was a different department that made the decision, there was nothing he could do and further rudely added with a tone, “How are we guaranteed your going to pay being late the few times.” Appalled at this point I headed home, but turned around thinking why should my husband Ralph be troubled to come down for my shoes. Phoned the shoe department outside the store I exclaimed to Louise whose warm, pleasant, friendly personality came through on countless visits, what happened upon speaking to the manager. We realized we had known each other for at least 2 years or more and that I would sure miss her. Now in the store, to my surprise the nicest turn of events happened, true acts of kindness rarely ever seen. She spoke to the Shoe Manager whom was present when my Macy’s card failed, then the Store manager whom approved 50 dollars in vouchers towards my sale. I could not believe my ears! I am a giver and constantly give and it is a rarity to see something like this happen. I was informed that American Express took over their accounts and it was the worst mistake they have made. Ralph is an Architect, I hand make jewelry, it has been a trying year, not going to lie however at any given moment my husbands bosses could be 6 to 10 thousand dollars behind in paychecks and over a month’ in paying due to customers approval. Furthermore I am not a problem child to Macy’s and if you look at the scheme of 30 plus years or any years it may have been seen. I have enjoying the great sales on Jones Wear, Jean Star, Bandolino’s Levis bathing suits coats to name a few and most of all shoe department! The Rewards are great and happy to share! Macy’s was a comfort zone! I think I made my 4th purchase ever at Lord and Taylor’s that day. Just a though, your callous unprofessional managers on your Customer Service Department need some educate, training and good old fashioned respect for a human being to deal with today’s difficult economy, not boxing gloves. Please recognize the kindness your Trumbull store has extended and the individuals whom made it possible. It was they whom saved grace for your store. Thank you, Laura Spinelli My account is closed and will remain that way! NHG123 2/14/11 I am DISGUSTED by Macy's. I used to love this store (well, the few locations that weren't comeplete dumps that were never clean or organized). Ever since I opened a Macy's card it has been nothing but a pain in the a--. The late fees are outrageous and this last billing cycle I received ZERO notification that I even had a bill. I rarely use the card so I need the notification whether by e-mail or mail, but I received neither. BUT I have been receiving calls from a 727 area code which, if you look it up, says it's somewhere in Florida. But, let's get REAL here Macy's - it's INDIA! And you outsource call center jobs to people who are NOT American citizens. You call that customer service??!! I can't even understand those people! They can't speak proper English nor can they understand it. As of 5 minutes ago, my Macy's charge was cut up and will never be used again because of that fact ALONE. You really need to step it up in some of your stores (King of Prussia PA - hint hint) as most of that store is a sh-thole everytime I have been in it -- dirty, smelly dressing rooms, etc. I contacted them about this but nothing has changed, of course. You are a billion dollar company and you can't even put in the effort to have clean, functional dressing rooms. SHAME ON YOU. The worst thing of all is your outsourcing of jobs to people who speak broken English. That angers me more than any of the hundreds of other ways your company falls short of being a well-run business. HOW DARE YOU outsource jobs...especially when there are so many people in the USA that need work. I guess Macy's is more interested in saving money than supporting their fellow Americans. You make me ill & I will never shop in your stores again. patrick 2/18/11 My fiance and her mother recently purchased Coach wristlets at your Fairlawn store. This store didn't have the quantity of the wristlets to fill there order. The sales rep. for the department called other stores and found another store in West Virginia that had enough to fill the order and placed it. It was charged to a Macy's credit card and was INSTANTLY put on the card and that was done Feb. 5th and today is the Feb.18th and she has still not recieved them. She has tried to get answers about this situation and keeps getting the run around. She has called customer service, the store in West virginia, and the Fairlawn branch; and she keeps getting the run around from everyone. All she wants is just to get what sh has already PAID for. Ms. MT 2/19/11 I will no longer be shopping at Macy's. I have been one of your credit card customers for over 30 years (before Bon Marche became Macy's) and always paid my bills on time. I had paid my account balance in full in January. You charged me a $2.00 interest fee in February. Please explain how interest is calculated on nothing. I guess you know what you can do with your credit card, thanks for nothing, I hope you go down the tubes. debbie bruno 2/10/11 I will never shop at Macy's again and have asked all my family and friends to stop shopping there as well. Their customer service is the worst. I explained atleast a half a dozen times in a week a hardship situation gave them a date, check number and amount that I had mailed to them and they ruined and I mean ruined my credit for under $100. And I did verify with them that had indeed received my check. They harrassed me by mail and phone and in a state that you are not allowed to ask someone they kept asking me to make a payment over the phone and I said I had mailed it and I did. Terrible terrible company and as they said to me I have been a long time good customer well no more. See ya Macy's there are alot of other good department stores out there.... I was embarrassed to tears and now feel like I am under a microscope because of Macy's. Nora 2/3/11 I was a loyal Macy's customer with two decades of shopping history and three daughters ready to shop at Macy's too. Last year, after some horrible personal turmoil, a change of address and a mail-redirection issue with the USPS, I realized that I was several months late paying my Macy's bill with an outstanding balance of $200.00. I called last October, explained the situation, paid the bill and maintained a credit balance. They lowered my credit limit to $100 so I had to stop using their card because most of my store purchases were over that amount. During the last 4 months, I continued to get statements on my account showing my credit balance and thought everything was fine. I was about to call and ask for a credit increase so that I could start using my card again. Two days ago, I tried to buy a sweater with my card and the card was denied. I called customer service when I got home and was told by an automated voice that I was "one of their best customers." How's that for irony? After playing "phone tree hide-n-go-seek," however, I discovered that my account had actually been closed since last October. Surprise! Don't you think they would have refunded my credit balance at that time or let me know? Anyway,I am soooo done shopping at Macy's. Face it, Macy's made a business decision to treat their customers like sh** so their numbers look better on paper. Their real financial story is what I saw in their store a few days ago: few shoppers carrying even fewer Macy's purchases with lots and lots of clearance winter clothing hanging on racks with little room left over for the incoming spring merchandise. I don't think I am alone; former customers have found other places to shop. Non-insider advice: don't bother buying Macy's stock. M. Campbell 2/4/11 I believe that Macy's held on to my payment, in order to charge late fees. All the other checks I wrote at the same time, and after, posted in January. Apparently 6 days is not enough time for Macy's to deposit your check. It takes them 11-12 days. It is immoral. I can't prove it, but it is obvious. What a bunch of shysters. Patricia Brown 2/5/11 I just purchased from Macy's website a $100.00 Gift card which I had Macy's send to My sister for her birthday. She went into the Rhode Island Store and the Store Manager and security made her stay there for approx 1 hour because the said it was fraud and the Gift Card had already been used in California. After 1 hour the store manager tried to give my sister coupons for the $100.00 Gift Card - but she would have to spend $400.00 to get $100.00 off. What are you kidding, I buy a gift card from their website with my Macy's Credit Card and they want to give coupons, give me a break. Then I email the Macy's "Customer Satisfaction Team" that's a joke they should really change the name of that team because they want me to call another area. Well I emailed them back and said GOOD CUSTOMER SERVICE WOULD BE THEY FORWARD MY COMPLAINT. What is happening to Macy's...I loved shopping there, now I'll guess I'll just have to find another favorite. Horrible customer service even from the corporate Satisaction Team.... Lucile 1/29/11 My poor, elderly sister, a cancer & stroke patient, who lives in Akron, Ohio, has always thought Macy's was a wonderful place to shop - excellent quality, service, etc. UNTIL four months ago, when she ordered and had delivered 2 small love seats at $600 apiece. Well, we have suffered the torture of the Damned for the past 4 months! Someone at Macy's had 2 mattress/ box springs sets costing $2000 delivered to a residence in Texas, and charged my sister's account. Macy's "Customer [no] Service" refuses to correct their mistake and insists we had these beds sent to someone in Texas! My sister, in her entire life, has had no friends or family living in Texas! We have tried for four months to get Macy's to stop these outrages charges and correct their mistake, no beds, only 2 love seats, and they won't. Does anyone know of any recourse we have? A lawyer would cost a lot of money. I hope Macy's goes out of business soon, and saves others this grief. My sister didn't need this - especially in her condition. She told them none of us will ever shop there again. GiCo Eliowerff 1/21/11 I had a terrible experience today at Macy's. I walked to 5 different desks and there was no help to be found. I finally found the bathing suits and decided to try a few on. All the dressing rooms were locked but one, so I went into the only one that was available. As I was trying on these suits a lady, I believe a Ms. Hatter, from that department tried to open my locked door. I said out loud that I am in here. She shoved her hand through the door and unlocked my door as I was dressing!! She opened the door wide open and told me that I was not to be in here because it is a special dressing room. This happened to me today at the Hawthorn Mall in Vernon Hills, Illinois about 11:30 or so. So I decided to go to the offices and report my story to the manager. The lady in human resources called the manager to come down. I human resources lady was saying on the phone, I did ask her, I tried to help, I already did that. I felt that the manager was reluctant to come down and talk to me and that she was asking the lady in human resources to take care of me so she did not have to address the problem. The people I encountered are not competant, unprofessional, also probably understaffed. Never again! Inna 1/28/11 Today I was in Pembroke Pines Macys, Florida, and I'd like to tell - I hate service in Bobbi Brown Department. I had a plan to buy foundation for myself,but nobody helped me. Dont look to be helped there! Aamir Bhatnagar 1/25/11 To whom it may concern, Macy's has an employee by the name of Rita Tollinche Singh whom works at Towson mall in Baltimore, Md. I am a child of God and I should have reported this earlier. This has be going on far to long. Rita Tollinche Singh has been stealing property from your store such as handbags (coach) and jewelry. During the Christmas holiday she was making a profit off of stolen property from Macy's. Rita Tollinche Singh would have customers bring old handbags (coach) to her counter in exchange for a brand new handbag even if the handbag had a little spot on it. I just wanted to inform u of this matter. Stealing is a sin and its just not right. Thank You J. Sheehan 1/25/11 This is not about inside of Macys but right outside of the store. I could not believe how much birds dropping on the concrete part right outside of the store to the left. You can tell that it's not just today or even a couple of days to accumulate that much droppings. I've been your patron since 1955 and it was the first time I've ever witnessed a filthy mess like this. Won't you advice your store manager or cleaning persons to keep it clean ? The store I am talking about is in Modesto, California. Regards, J. Sheehan Angry Customer 1/26/11 I bought a gift card for Christmas and had it sent to a friend... Well when my friend never received the card I called customer service. WHAT A NIGHTMARE. These people have been playing games with me telling me ohhh a new card will be sent out...or then they say well only a manager can help you.... it has been months and not only have they not issued a new card but they refuse to give me the credit back... NEVER BUY A MACYS GIFT CARD AS THEY DO NOT PROTECT YOU EVEN WHEN THEY MAKE THE MISTAKE...... HORRIBLE...... HORRIBLE.. Robert B. 1/13/11 Sure wish I would have read some of Macy's customers comments before I purchased a sectional sofa on Dec 1,2010 from the Flatirons store in Broomfield, Colorado. I would have gone elsewhere. Was told it was on B/O and will be delivered 12/28. No call the day before about delivery, and I found out by going to the website on the day of "delivery" that it was cancelled? Didn't make it on the truck from LA-rescheduled for 1/11/2011-NOT. Didn't make it on the truck from LA-rescheduled for 1/19/2011? Maybe Easter? Obviously Macy's has NO INTEREST in their customers, as nobody has responded to me about the situation yet, and from reading comments, it will never happen. What a pity for a large corporation like Macy's to have total disregard for their customers. I truely find it remarkable that Macy's has gotten so big and have the most negative customer comments of any company I have ever done business with. John Redford 1/3/11 Macy's needs to immediately address the evident language barriers between fluent English callers and the distinctive thick Indian accents of the operators that are working for the Macy's credit card customer service phone line if they are to truly serve their "valued" customers. I called Macy's credit card (MCC) customer service to pay my first MCC bill today, and one of the operators ended up using my debit card information in a way that was very misleading behind his already incomprehensible accent. I was charged far more than I had agreed to pay for, not to mention the additional phone fee (~$14, seriously?) that I was not informed to need to pay for. The lack of transparency and clarity of the operators for MCC customer service are significant issues that I had not foreseen to have to deal with considering Macy's reputation as an already widely distinguished department store. Needless to say, after talking to 3-4 of what seemed to be the same operators (even the supervisor could not direct me to one person in the building that spoke fluent English) for over an hour and a half, I could no longer imagine dealing with such frustration and dissatisfaction again. MCC customer service was only able to accomplish one thing that I requested, and that was to officially cancel my Macy's credit card. As a loyal customer of Macy's, my experience today with MCC customer service is sadly to say one of the poorest customer service that I have known in my entire life; even saying that my experience today with Macy's is disheartening would be an understatement. Macy's, I urge to please find operators that can at least speak clear and fluent English if they are to efficiently communicate with American customers. Anthony Russo 1/5/11 To whom it may concern: I am extremely dissatisfied with your company in its entirety. From day one of getting the furniture delivered it was a horror. They finally delivered the bedroom set but with the wrong pieces of wood to lay the bed on so I was forced to sleep on the floor for days to come. Finally after numerous calls to your customer service department they finally sent me the correct pieces of wood. I never dealt such rude ill mannered people in my life. I paid over $5,000 for this bedroom set cash and you would think I would get some good customer service. I even elected for the worry no more warranty plan that you offer. I just got off the phone with your warranty team 'Uniters North America" and they were horrible to deal with. From Willy the first person I spoke to the Supervisor Adrian in West Palm Beach, FL. They all need some training in customer service. If your going to contract such a company to do your warranty you really should check them out thoroughly before doing so. I am for sure you will be loosing tons of customers due to the lack of customer service. One of the dresser drawers track broke on one of the drawers and that is not covered under your warranty. What a joke, it obviously came broke because it was difficult to close from day one. I also have a few surface scratches on my end tables as well as my dressers. I also have a nick on the foot board and headboard. I never thought in a million years that Macys of all companies would treat me with such disrespect in my life. I will never shop in your store and I will be sure to tell everyone I know about the great service I got from your company. Please forward this letter to your president and CEO. I request a response ASAP. Thank you so much for a wonder shopping experience. Sincerely, Anthony Russo 1795 Riverside Drive Apt 3M New York, NY 10034-5368 646-713-9697 Sales Check #68343046 Reservation# 6056876 Purchase date was 10/10/2009 Macys Queens Furniture Store in Elmhurst, NY Judith Farrell 1/8/11 Your store policies stink...last time I buy anything in your store...my dtr had a $1,000 doller limited, always paid on time...had a small balance of about $160 I made a $50 payment for her, because she has been hurt, not working for a few months...the payment was only due was $15.00. thought I would help her stay ahead....after paying off the original balance...decided to by only $160 in clothes...so here I paid $50...only wanted to put new purcheses on card...guess what they dropped her limited too $100 so I paid the complete bill, and told your store manger where your company could take its card at $35% interest with a New Late fees of over $37.00 glad we have never been late...very glad I closed card...and even happier when the store manager herself that the people who are running this store are crazy...and she workes for them...lines of people for the sale all paying cash and returing their cards...so you people basicly screw people who do not want to go over your limit and do not want to pay high interest rates...and do not always use your card...no problem..when you see racks and racks of unsold merchandize and no one buying in your store...Macy's can go the way of other stores...closing down....see you...never again...my visa give me a 4% interest rate and I always pay it in full and never have a problem...by the way...incase you fools do not know it...here is Calfornia we have your number...some apply for the card the day of the sale, and most are denied for some reason or another, but the store always gives you the sale price and the discount whether you are approved or not...and some of us just share one card...and pay cash to our friends and get all the discounts....people are becoming smart and will learn how to screw companies like yours...have lived on cash now for a long time...no interest ,no debts...but great prices.....only buy sales and get all the discounts we can....I just brought one of your dress shirts...a $40 dress shirt at your Macy/s for $7.00 ...cannot beat that anywhere...no interest, no card, left your store..only to return again at your big sale and play your game...the lady was nice and spoke the truth...she herself does the same thing...your own employee...o. well...she is no dummy....everyone in line had a great day, learned your system and walked out a little smatter and a lot richer....am spreading the word...may see your store again next year...if you are still around....got over $150 worth of clothes for less than $40 for me and my dtr...are you sure your business officers know what they are doing? Americans shoppers get smart. play the system..save save save...and stop these crooks from cheating us and making money...hit them where it hurts in their pocket books...save your own money....hard owned money...take on the govenment and banks next...become debt free...great feeling,,,great stressless life...thanks Macy's for your stupidity and have to say it good clothes at dirt cheap prices....even better than a used clothing store...all of us ladies had a great day.....you cheat us we cheat you...you try to take our money and we will take it all back...there are always ways to beat the system legally....wonder why I am telling you,...so other customers will get smart....Have a great day.... J. Farrell 1/8/11 Hope you print my comment...not expecting you to...but at least I tried... Sanjay 1/8/11 I bought a pair of Marc Echo jeans at the Macy's store in Smith Haven Mall, Long Island New York, at a sale price of $39.99. A week later after observing a broken button by the rare pocket flap ( A special type of button)I attempted to return the jeans. The ignorant sales person ( An older man) stupidly explained to me I could only receive $12.00 because I didn't have the receipt for a brand new jeans I bought a week earlier. I think that was ridiculous and the ignorant fool needs training. Charles Schwartz 1/9/11 I was a big fan of your private label program Tasso Elba. In the last 18 months I have noticed that the selection of the styles and piece goods has really dropped. It is clear that there is a new buyer with no taste level. I used to look to Tasso Elba as the line that had great patterns in piece goods and inovative styling. Now its reall ho, hum and I havn't bought anything for the past year in this line. I'm writing to not only register my disatisfaction but to light a fire under your buying staff. John D. 12/31/10 Im starting my own Perfume/Cologne line and was wondering if i could have any helpful information as to how i could get my product in any of your stores or any information that would guide me in that direction. Email: castorfaceoff@gmail.com Used to shop at Macy's, never again 12/24/10 As a frequent shopper at Macy's, I have decided to never shop at Macy's again. The service I have received during this Christmas holiday with the online ordering was the worst. Macy's showed how bias they are, and how they pick and chose the customers they want to reward with great customer service. I am also very dissatisfied with management, and how they feel about the customers. Macy's has lost this customer, and I will share my experience with others. Cali-CA 12/22/10 Rec'd a call from Mason, OH, but both people I spoke to were obviously Indian. When I told the rep (who was extremely difficult to understand) that I'd paid my bill and had confirmation from my bank, I was disregarded, (or told to fax it; they could not receive email confirmation) told I owed more and when I read off my statement, due dates, amt due and the balance, explaining I'd paid more than amt due, that I'd pay my next bill when due, I was accused by the rep of refusing to make a payment. He confirmed all the statement info I'd provided but it still got me nowhere. This went around 2-3 more times before I requested to speak to a supv. I was asked, why, but simply asked again. This took considerable time to be connected; and then, was connected to the supv who was also very difficult to understand. Finally, after repeating everything over and over, I made another payment thru my bank (since my original had yet to post he said) and that if I paid on the phone (as he invited me to) I'd be charged a fee...........I was furious! Told them any chance they had of my shopping there this holiday season has been shot by these interactions and defamatory accusations that I was refusing to pay a bill. Rude, disrespectful and deplorable customer service. Olivia 12/17/10 Macy's in my opinion is not the store that it use to be. It seems that they just hire anyone to meet a number. Customer has failed and I feel that many do not know what good service is anymore. Another thing that I have noticed about Macy's is that the run different prices online and in the store. I was going to purchase a pair of boots and decided that I would check in the store first to see if they were available. The store wanted $69.99 sale price and online, they were only $39.99 sale price! I find this to be ridiculous and I have never shopped any other stores that made a difference with in store and online. I really have no desire to be the loyal Macy's shopper that I use to be. I spent alot of money in Macy's but I see that I'm about to leave Macy's until they can do better. Danielle Florida 12/16/10 I didn't know until recently with a bad online shopping experience that the customer service phone number listed online would be just as terrible AND outsourced. No one spoke english properly and the Indian accent was so strong I couldn't even confirm anything with them, after 30 minutes on the phone. I was a faithful Macy's customer, spending probably a couple thousand a year, but this one experience has changed that for me, and it still remains unresolved because no one from the online team has gotten back to me either. April 12/15/10 I bought furniture totalling almost $3000 in September at your Washington Square store. I applied for a Macy's card so that I could get the promotional 10% off and was declined since I was going through closing for my house. The store manager promised to send me a $100 gift card for my inconvenience. It has now been 2 1/2 months and guess what???? NO GIFT CARD! The sales lady that helped me is always at lunch when I call. What a scam. Not to mention the furniture that was so expensive is crap. I scooted the couch across my wood floors and now there is a knee impression in the back of the leather couch that will not go away. I know I did not push it that hard since it glides across my floor being as I put floor protector pads on the legs. Got talked into the furniture insurance and I sure hope I never have to use it bc I bet it will be a nightmare. You're a bunch of fakes. Missing Meier & Frank and their customer service like mad. If you're considering shopping for furniture go somewhere else. Save yourself the headach. Jean M. Doherty 12/15/10 I selected 1 star but you don't even deserve that. My daughter does not live at home anymore but apparently she never updated her phone number with Macy's. I have received two phone calls within the last two days regarding my daughter's account. He was rude and demanding. I called and told her about the calls. She then called customer service in which they said her December 1st payment of $15 never went through. It is December 15th and they are calling customers regarding a $15 payment that is two weeks late. I am furious that Macy's considers this good customer service. My daughter is going to destroy her Macy's credit card and I am joining her. Rest assured I will be spreading the word about Macy's poor customer service and won't be shopping there in the future. Mad K 12/15/10 BEWARE OF CLERKS MANUALLY ENTERING YOUR CHECK INFORMATION!!! A NIGHTMARE!!! EVERYONE: FILE A COMPLAINT WITH THE ATTORNEY GENERALS OFFICE! I recently purchased a high end item - presented a check which had been in my wallet, folded therefore due to the crease did not go through the register scanner causing the clerk to manually enter my checking account #. The account # she entered was 1 digit off - the checking account of another person- not me so the check was never presented to my bank. Nearly 2 months later I received a call from a collection agency letting me know I not only owed for the coat but a $30 check fee & my name is now listed on "trying to pass fraudulant checks". I immediately called my bank. The bank stated the check of the date/store was never presented to my account. I gave the bank the account # the collection agency said they were trying to collect on (thank God the collection agency gave me this information) & the bank said they see where Macy's tried to post my check to the other account which is 1 # off & yes a fraud allert had been put on this other persons account. The bank said this happens quite frequently cashier error. Not wanting to jeopordize my stiller credit, I paid the $30 check fee (what was I to do, have a collection go on my credit report?) however Macy's refuses to refund the $30 NSF fee the collection agency is charging me... charging ME... a fee for their store clerks error!!! The item is being returned & I am filing a report with the Attorney Generals OFfice.. oh yes about the coupon booklets you pay $10 to get great 1 day discounts.. the fine print reads "cannot use on items ending in 98"...crap.... all sale items end in 98! I used to love love love Macy's.... let em file for bankrupcy ... they lost my business! Jean 12/15/10 Just to let Macy's corporate headquarters know the name of the rude man who called twice regarding my daughter's account is Norman Jeffries. Not only did he have the wrong number but he proceeded to demand information regarding my daughter. Upon telling him not to call my home again, he informed me that he would be calling again until he spoke with her. I think this is called harrassment Macy's. Mary Amerson #67197283 12/7/10 I purchased a chocolate leather sofa, which was returned as a factory defective item. Working with customer service has been a huge challenge, very inconsistence from call to call, after over 18 calls, Macy’s picked up the sofa on 11/20/2010 and as of today, 12/7/2010, Macy’s has not refunded my money. I purchased the sofa using a split payment, more than half in cash and the balance by master card, and the customer service department was at a lost on how to refund the payment. I am up to call 28, and Macy’s customer service team would not provide me with a number to Headquarters to file a formal complaint, they also state that I could only write in using a P.O. Box after being on the call for over 50 minutes. I have decided to contact the BBB. Mary Amerson #67197283 12/7/10 Please note that your website is not current,the contact numbers for Headquarters are bad; 612.375.2200 for MN not OH; 513.579.7000 just ring, no answer and 212.494.1602 recording states, number not in service. Macy's commercials are awesome, perhaps the should putthe funding into to customer service training, it would be a better investment!!!!!!! Mary Amerson #67197283 12/7/10 Please note that your website is not current,the contact numbers for Headquarters are bad; 612.375.2200 for MN not OH; 513.579.7000 just ring, no answer and 121.494.1602 recording states, number not in service. Macy's commercials are awesome, perhaps the should putthe funding into to customer service training, it would be a better investment!!!!!!! A. Murphy 12/7/10 You really need to review your customer service policy. Do you really think it is a good business practice to charge people a minimum $2.00 service charge when they pay their bill promptly (early even) and in full? Do you charge EVERYBODY 25% interest? Are you kidding me? How do you treat customers who malinger or operate in bad faith? You have misapplied my payments in the past and tried to charge me a $30 late fee. When I protested and you figured it out, you assured me the charge would be reversed. Interestingly enough, this was also on the Visa/Macy's card debacle. But really, DO you charge everbody 25% interest? Or is it just me because of the late charge that should have never appeared because it was due to your own error? Appauled Customer 12/7/10 Im a costumer and I have shopped at the Macy's in the valley fair mall in ca. for yrs also the one in Stone Ridge Mall Plstn ca. I have to say its been great. How ever as of today I,m ASHAMED to be called a Macy's customer.. The Firing of Santa Claus in your San Fransisco Ca. Store is Appalling and telling the customers he was retired to save your Image just Shamefull to say the least. A Major Over Reaction to a 20 Institution is Just WRONG.... What would Mr. Macy's say... SHAME,SHAME,SHAME to fire an institution is to say that you no longer care about SANTA CLAUS and your customer bass. I know Im not the only one who feels this way and You should be ashamed. This is Christmas Time and I'm telling every one I can about how you treat a 20 yr Institution for Heaven Sake. SCROOGE is the your calling card Shame on you. Do the right thing and Hire back with open arm's. Adel Yousef 12/8/10 Macy's Shop Danbury accepted credit card fraud case for my credit card. Though I informed them by phone while I was in Atlanta that THIS IS NOT ME , they went with the transaction and completed it , TWO Transactions!! This was in 4th March , i reported this to the police department in Danbury with police report number 1011733 and officer badge 568. Nothing done , still my bank charged me foe the money and I had to pay all amount and wait for MACY's management to see whats the process. Note: I do thank the lady manager for Macy's in Atlanta , she was very cooperative to help me calling them from Atlanta to danbury trying to stop the transaction. Hope to recevie a reply to my email adel_eid@eim.ae or 000971 50 552 8629 marion 12/8/10 I was with my daughter at the macy's in Waterbury Ct. While trying on a pair of pants a used hypodermic needle fell out of the pants. We immediately left the dressing room,. I went to get a sale's person my daughter stood guard outside the door. The sales woman put a wet floor sign near the door as we went to see their security person. He took our names and phone numbers on the back of a sales slip. My daughter talked to a claim adjuster who made her feel awful I just finished talking to ms Attitude. She had no respect for my concerns At one point she laughed at me! Apparently Macy's has no incident or accident for customers to fill out Oh yeah The wet floor sign did not work a customer moved it to enter the dressing room needle still on the floor. The claim adjuster thought that was on the customer no fault on them . Going back to that awfull day the security guard showed me the cardboard box he was going to put the needle into with gloveless hands. I know a little about universal precautions and don't think Macy's employees are schooled in them.My daughter's life is now on hold for 6 months Ms claim adjuster thought that was amusing I mean really none's future is assured. it makes me sad that my daughter must pay for her medical expenses Macy does not have a policy to pay for customer's accidents This is worse than an accident This might turn out to be a life altering experience. My daughter is not sleeping nor are her family. This trip to macy's turnout to be a nightmare People be warned. This could be you or your loved one I will never buy anything at Macy's. They are doing nothing to assure us that they will try to promote a safe store. Little ms sunshine said really what can they do about this happening again. Macy's did not feel the need to notify other merchants in the mall. I did however. Safety should be their main concern not sales Diane Miller 12/8/10 I just read the story of the San Francisco store firing the santa that had been there for 31 years. I also read the innocuous joke that he was fired for, that he told only to adults. The joke is really the two adults that actually had the gall to sit on his lap. I have forwarded that story to my friends, and am writing to the corporate idiots that fired him. I am, and feel certain ANYONE I tell this absurd story to, will boycott Macy's. I hope his attorney nails Macy's to the wall. Sandra L. McCoy 12/13/10 I have a complaint wrapped up with a compliment. I had a replacement card from my bank lifted and several charges were being made at a closeby Macy's where I never shop (too rich for my fixed income). Anyway, I got an 'irregular charges' flag on my email. I called the bank to get the card frozen as I didn't not know it had been stolen until these charges showed up. the Bandk (Bank of America) didn't act in a timely basis and my account was being cleaned out. I ran to the local store (Volusia County Mall) and talked to the security supervisor, manager and about a dozen clerks. I got a description of the person using the card as it was still happening in the store.....they couldn't do anything to stop it and this person was going from department to department. My complaint is that they allowed a large, black African American to use my card (they don't reguire a PIN when the clerk enters and Macy's doesn't use Point of Purchase machines) - therefore the clerk should have compared my photo of a blonde, Caucasian with Green Eyes to the person presenting the card - it was screamingly obvious this wasn't a match! Why doesn't Macy's insist on their clerks matching the card with the presenter??? A very young clerk in jewelery finally stopped the woman and she ran just moments before I got there. As my B of A card wasn't reported lost or stolen (didn't know as it was lifed in mail) they say I am responsible for charges. Sigh. Can't win. SB-Sarasota, Fl 12/14/10 Like Santa john in San Francisco, "your services wull no longer be needed"! Dave Macey 12/13/10 I was in your Oakbrook store the other day with my fiance and she was in your womens shoe dept. we were being assisted by their supervisor Sheila who has excellent people skills, she was willing to help us in an orderly fashion which we spent over $500 on shoes. I am writing you and hoping that you send this to her and her store manager because we need more people like her and i would love to come back and shop with her again, and would love to see her as a manager and training other people in Macy's to be as much of a peoples person with excellent customer service skills just like herself, because the bolingbrook location has very bad management and customer service skills i will never shop there again. but people like Sheila needs to be kept around and thats coming from me in which i have several businesses. thanks for your time, Dave Macey Entreprenuer Frustrated Ariel 12/13/10 I had never ordered online through Macy's before but I will never do it again. I placed an order but it didn't go through, so I called the customer service (an Indian) individual took my call. I ended up getting transferred 3 times. The final person informed me I order didn't process, so I should go back onto the website and replace the order. So I re-submitted my order. The next day I was informed via email both orders were processed, surprise! I proceeded to call the customer service again. I couldn't hear what they were saying because they couldn't articulate their words along with the tremendous amount of background noise. They told me they were cancel the first order and my items from my second order would be in my 12/6. After getting back from vacation on 12/12 I was surprised to not have my packages waiting for me at home. It took me 3 phone calls, 2 times asking for the supervisor, one time of them hanging up on me after I asked to speak to their supervisor, and over 3 hours later.... My order was shipped and then returned to the shipper. Now their are none left in the warehouse and they will call me back if they are going to be able to get me my item. Macy's get customer service agents who know what the hell they are doing and can clearly communicated that with the customer. I'll post when this issue is resolved. Diane George 12/9/10 This is very disappointing as I have always like Macy's and when I could afford it I would shop at Macy's. Two weeks ago I completed the online process for employment through SnagaJob and was scheduled an interview for today at (12-9-10) 11am I arrived 10mins early and was told they had no knowledge of the interview, receptionist did call someone she came about 30mins after my arrival I was interviewed. Interview was going well, Manager informed me about the young lady she has to replace that she doesn't want to let her and store budget, she did ask if I would have a problem working long hours and I stated no. Manager went on to say that due to the current budget they are not HIRING but would keep application on file until spring and that things change daily which is the filed of retail, having to deal with change. I phoned Corporate and was told they are SORRY and that they would call the store. WOW what some support. Here I face homelessness and want to work. Thanks Macy's and get this I received another e-mail about positions in the Georgia area. Thanks. Marsha 12/6/10 I made a 33.00 order, then received an email that it had been cancelled. This was to go to my great nieces in another state for their holiday outfit. I called to see what the problem was since my Macy's card has nothing on it and my Visa Business Card I pay fully at the end of each month I wondered what in the world it could be. The lady on the phone said the phone number I gave on the online order was inconsistent with the phone number Visa has....I gave her the number again and she said it wasn't what Chase had. I was appalled with Chase for giving out an unlisted number to my home for one but I had given my cell number for the order and also the 3 security numbers on my Visa card. The lady said my order still was cancelled due to the phone number differences...I have never in my entire life had anything like this happen. I am assuming Macy's is really having economical problems or your all are making a lot of money and are that picky. I called into Chase, changed the number to my cell but the guy was surprised that someone called and Chase gave my unlisted number out and I have set up a password for anyone to get my account info and they just gave it out to Macy's without the woman knowing the password as she had me on hold while she did it. I gave her that number and said that I knew which one they had but there was a reason that I didn't put it down on anything online. I give my cell number to businesses as well as orders. You will get my Macy's card from the one in Austin as there are other stores to purchase from as I did. I decided to go to Macy's since I went to Neiman Marcus nearby but I can do without MACY'S altogether...evidently you don't need my business and as I read it seems you don't need a lot of people's business as well! Dale Rostberg 11/30/10 I have been a 30 year customer of Macy's and it's predecessors, Dayton's and Marshall Fields at their store in Fargo, ND. Recently I bought a shirt for $24.08. at the Fargo Macy's store. It was charged to my credit card. We bought another house and changed adresses. As a result my account bill was sent to the old address and we did not receive the bill at our new address until the account was several days past due. To my amazement I was charged a $17.00 late charge on the total billing of $24.08---a 70.83 percent late charge. I wrote a letter long with a check for $26.48(a 10% late fee) and advised that they should return my check if they did not agree to accept the 10% late fee. They cashed the check, closed my account and are now billing me every month with an additional late fee. WHAT A WAY TO TREAT LONG TERM CUSTOMERS!!!!!!!!!!!!!!!!!!!!!!!!!! Fortunately there are other places to spend my hard earned cash Maria P. 11/30/10 After 40 years of being a loyal customer to Macys in every state I have lived in, I will never shop at Macys again. That includes any store or especially at Macys.com. I have never been treated so rudely in my life as I just was from the Macys.com Executive for customer service. Not only did she continually talk over me, she did nothing to fix Macys.com's mistake. There are so many other choices of stores to buy goods at, you would think treating customers with respect would be a high priority with Macys. I would like to see how they respond to my BBB complaint against them. Bye-Bye Macys!!!!! I will take my money elsewhere. MINDY MALLARD 12/1/10 VERY DISGUSTED WITH ATTITUDES OF PEOPLE WHO WR AT CORPRATE, NOT HELPFUL AT ALL ,ETC Ann 11/28/10 I just cut my Macy's card to bits. I have shopped Macy's since they replaced L.S.Ayres. I recently paid my credit bill in full and then got another bill for the interest accrued after the bill had been mailed. My payment was not late in fact aleast a week before due date. I have never paid interest on a paid in full bill. Macy's will not get my business unless I have cash and/or a gift card. I see that my voice is going to be lost in the wilderness and they will not miss my paltry buying power but I need to vent my frustration and urge others to watch their bills closely, they maybe be paying unneccessary interest especially since their credit interest is already sky-high. Dr. Barbara Stone 11/29/10 I took my family to Macy's Harold Sq store on Tuesday November 23, 2010. My grandchildren sat on Santa's lap and had their photos taken in Santaland. I purchased a flash drive containing the pictures. When I got home and viewed the pictures on the flashdrive they were defective: the frames are on backwards, causing children to be cut out of the pictures. I immediately tried to contact Santaland, starting on November 24. To date I have made numerous phone calls and spoken with eight different people in the store, to no avail. Their responses ranged from denial that Santaland was even open to a very helpful person at the visitor center who took my phone number to give to someone to call me about the problem (that person has yet to call). Now it is one week later and the matter has not been resolved and I have not yet been able to speak to a person who can help. A. Straub 11/30/10 Yesterday I received an account statement from Macy's indicating that my previous payment was past due and that I was being assessed a late fee and an interest charge. I checked my records and found that I had mailed the payment 4 days prior to the due date. I called the customer service line and was told that to assure that my payment arrives on time it should be mailed 10 days prior to due date. This is a scam that I've seen before and now is apparently being used by Macy's. Unbelieveable. Neither I or my family will ever set foot in a Macy's store again and I will try my best to spread the word. Joann 11/22/10 I was at Macy's Denton Texas trying to make a purchase. I had been in earlier had bought quite a few items. The one item I had bought was so cute I went back to buy another. I went in at the bedding dept so I was trying to check out there. I saw the 1 cashier was busy so I started to walk towards children's to check out. I then saw she was back at the registers so I turned around. She had just picked up the phone so I quietly asked which register was she at. She flipped her hand at me said I'm helping another customer. I only had 1 item, all that was necessary was to ask nicely if I would mind going to another register but she didn't. I was so insulted I laid the item down said then you can return it. I started to leave and decided to talk to a manager, went to the children's dept. ask where to find a manager was told they are All out to lunch. Would they have all been to lunch if I was robbing the place? I was really upset that a manager was not available. I shopped there quite frequently. I will go elsewhere from now on. Dillard's now has my business. What ever happened to customer service? This was all around 3:30 P.M. 11/22/10 I went home tried to call and speak to a manager, leave a message so here is my message. No resolve, you do not want my business I get the hint!!! j.lopez 11/16/10 first time I have shopped Macy's since take over from Field's and it will be my last. Staff is rude and managers are just as rude. Customer service out of India HORRIBLE I don't know how you people stay in business. Incidentally your rating as far as I am concerned is a -0. MarciaKline 11/15/10 I wish there was a rating lower than 1 star Macy's has the poorest customer service of any store I have ever shopped in. Forst , must we speak to someone in India who does not speak clearly so we can understand. I constantly had to have him repeat what he was saying, what a waste of time. Rude,impossible to to understand. I had a Macy'sVisa Macy cardlost. I reported it and got a new one. I went to use my new card in Macy's and was declined I was told very rudley i had bad credit due to not paying my 39.00 bill. I never got a bill only a new one and assumed any balance was transferred. Those payment have been made on a timely fashion I have lost cards before and all balances were brought forward and combined. I never got a bill or call about this old balanceFor this they nput me in collection. I willnever shop in Macy's again and have shared this experience with man y coworkers and they have agreed with me inexcusable behavior and frustation with not dealing with some one From THE USA and MAcy's Diane 11/11/10 I've been a 20+ year Macys customer. NO MORE. The customer service at Macys.com is amongst the worst I've experienced and completely unacceptable. Over the last 2 years I've purchased my sofa, loveseat, chair, chandeliers, comforters, handbags, shoes, clothes, make-up, etc.. No more!! Live chat is non-existant. Why offer it, if no one is there to respond to customers? Why does it take HOURS, YES HOURS to get a price adjustment? A price adjustment that is legitimately due back the customer? I believe you intentionally make it so difficult, so people give up trying to get price adjustments. More money in Macys pocket. That's dishonest in my opinion. In this economy, if this is how little you value my business, I'll take my business elsewhere. I tried contacting Terry Lundgren/President of Macys as well as Kent Anderson/President of Macys.com and they don't talk to customers. How convenient and cowardly. Word of advice to both of them, talk to a few customers on occasion, maybe you can improve things. I am contacting the Better Business Bureau. Anonymous 11/9/10 I am writing this to let you know that their is an Specialist who makes it hard for people to work in the Marys GNM, Clay, NY. Management has since had a meeting with a group of girls to resolve, but it hasn't. This made even harder made it worse to deal with. This Specialist even posts mean things on Facebook about other Associates in the workplace. There are associates who just hang out and talk about associates when they are near by, not helping the customers that need assistance. Not only that, How do you address a Security Guard that dates 17-19-year old girls (associates)in the work place and everybody knows it. But, doesn't say a thing! There are support teams that take people off the registers so they cant meet their goals when they were high in goals and made it within a month of being there to make there points for goals go down to make it look bad on their score card at the end of the week. Something has to be done about this or there will be more Associates quitting than wanting to work for Macy's in general. Nadia Levina in Florida 11/9/10 I would like to share my story about problem I am facing after I purchased a mattress from MACYS. To make it short....After using a mattress for a while, I found that it was defective. I paid about $2000.00 after 50% off sale, and after having technician avaluated that mattress need to be exchanged, I founf out that store exchanging only the mattress not a box, and exchanging on a much cheaper brand because what I have is being discontinue....The store has my credit for $1627, and the price of the set (box and mattress) is $1619.00 but they refused to replace my existinf mattress with the same looking set and recalculate my loan. I have to continue to pay another $350-370.00 dollars left to pay off my existinf set. I will try to contact the headquarters and see if they can help me but so far, my Florida's customer service just kicked my behind. Thank you Macys for a "great customer service"!!!! Catherine 11/7/10 Macy's is a nightmare to end all nightmares, they are making mistakes constantly, all we have to deal with are people in India, we, the people are letting the U.S go to the dogs. Too many Welfare Checks and Unemployment checks being given out, our government loves keeping the people down otherwise we would have Americans working at Macy's not people from India. Get smart people, Macy's is a disgrace. They make it impossible to work with them. It is a company that cheats everyone of us. Stop shopping at Macy's and don't watch the "Macy Day Parade" let them file for bankruptcy. Good riddance to bad rubbish. Candace 11/5/10 Extremely poor customer service beginning with an error to my address which resulted in not receiving Macy's card or statement; horrible experience with their call center "customer service", overseas associate could not understand me nor I him, "Eric" insisted on getting my SS # then immediately told me he could not assist me; online return to local store, associate did not apply return credit to my account, saying everything would be done "internally". Bottomline - Will NEVER do business with Macy's again. Extremely unprofessional conduct on behalf of their associates, especially their outsourced "customer service" which is no service at all! 11/2/10 What is the e-mail address for Macy's headquarters. I cannot find it. New Jersey 10/28/10 I am writing to inform customers of yours the customer service issues that I have had with your company. I have been calling for over a month to resolve an account that has been sent to a collection company back in 2008, however no one wants to discuss to with me the account or payment options. When I ask for a manager they tell me the manager doesnt take calls. I find that really hard to believe. The economy is bad, people are losing jobs and going bankrupt and you dont want to talk to someone who wants to pay. That is poor planing on your part as a company. I will never ever for as long as I live walk into a Macys or allow any of my family to go in there and shop while in my presents. Good luck to your company eventually your doors will shut due to poor management. Kathleen 10/27/10 Why must you put your customer service dept in India. It has to be the worst experience I have ever had. Your store employees are wonderful so why do you want to lose your business by handing American jobs to India. Not very good business sense. I don't shop at Walmart because of their business practices and I certainly can live without Macy's. supastarr 10/25/10 All I can say is Macy's SUCK and they can take it in the face. I have never been late but this 1 time due to me being out of town. I was only 4 days late paying my bill. Well I was in for a rude awakening when I went to make some purchases and my card was declined. I had to wait until today until I spoke with someone in the credit department, I was informed by the first rep that my credit limit was decreased due to my credit rating. I did not understand this when I just recv'd another credit card from another bank. I told her that was wrong and I did not give anyone permission to even run my credit. The rep transferred me to another rep and he stated that my credit limit was decreased due to my late payment. ARE YOU SERIOUS.....was my response! I immediately asked to speak with a manager and can you believe it was true!!!! The decreased my credit limit by $100 due to my late payment Ummm let me be specific 4 DAY LATE PAYMENT. Once I pay my balance I will be CLOSING my account with them. They are the worst and I will not step foot into Macy's again!!!!! My advice to anyone that has a card with them-DON'T BE LATE OR YOU WILL BE SUBJECT TO A DECREASE!!! The manager I spoke with had pride in saying that they have no problem in decreasing your credit limit and closing accounts without notification. So I will end this the way I began-MACY'S SUCK AND THEY CAN TAKE IT IN THE FACE!!!!!!!!!!!!!!! Vicki 10/25/10 Hello, I feel just like Jennifer from Texas. My experience with the credit dept from India was horrific. However when I called the corporate office and spoke with Teryl Pendergrass , it was a lovely experience and she renewed my faith in good customer service. Macy's it's time to make some changes and re-consider moving your credit dept to the US again. I think you can get great customer service employees for a fare price. Take back your good image and bring customer service back. Well, thanks for listening. Vicki Michael from Chestnut Hill 10/22/10 Where are the negative stars? A -5* would be more appropriate for what I just went through in trying to contact a sales representative at the Cambridge Massachusetts store this evening. My loyalty to Macy's has ceased after this evenings ordeal. Spread the word and cancel your credit card account with Macy's! Carole Thomas 10/21/10 My daughter recently graduated from college and is, like many others, unemployed. I pay her Macy's charge the first of every month. When Macy's changed to AmEx from Visa, the website would not allow me to make the regularly scheduled payment by saying the site was unavailable and I needed to wait as it would take a few days. Mind you that these payments are ALWAYS made well before payment is due. They charged my unemployed daughter $27 late fee and would not accept that it was their fault that their website was not available. I am no longer a Macy's customer. I'd rather shop WalMart than spend my money there! We are focused on paying off this bill and spreading the word to everyone we know to never shop there. I can see from the other postings on this page that I am not the only customer they'll be losing! I hope they go under or at least pull out of Indianapolis! We don't want this kind of store in our malls!! Nora Hatt 10/19/10 Absolutely the worst and rudest customer service department ever!!!Someone needs to put them out of business...I have a Macys account opened in 2000 and just recently used it a few months ago since the last time I used it, which was 3 years ago. Well, I received a phone call today from the Macys collections department stating my account was past due. The reason being, they had my wrong address in their system, therefore I haven't been receiving the statements. There was over $100 in finance and late fees. I had no problem paying what I owed minus the finance and late fees. The supervisor indicated that she could not undue the finance and late charges because she did not have the original statements returned back to Macys indicating wrong address on them. I asked to speak to the next level of management which would be corporate office. She stated the only method of communicating with them is via fax, and no phone to speak to anyone. She stated I was still responsible for all the fees and in the meantime I could fax them a letter asking them to wave the fees. What happened to customer satisfaction!!! Your supposed to work with the customer!!! They difinately lost my business and added more bad publicity for themselves!!! Aggravated 10/18/10 Today I had to call and change my last name on my Macy's account because I got married. I am so glad I did I found out they dropped my credit limit to $100! What can you buy at Macy's for $100??? I would never have known that if I hadn't called. I would have been horrified if I would have tried to use my card at the store and get declined. It is ridiculous they should put what your available credit is on your bill or something. I always have my bill paid and for them to drop my limit really pisses me off. I don't plan on shopping at Macys anymore. Also their customer service is sooooo rude and excuse my language SMART ASSES! I will never recommend anyone to their store if anything I will tell people not to go there! If they had an item cheaper than another store I will still buy it from the other store. ****IF PLANNING ON USING MACYS CREDIT CARD MAKE SURE TO CALL AND CHECK AVAILABLE CREDIT BEFORE USING IT!!!!!!****** MACYS SUCK!!!! M. Brown 10/15/10 I had a couple weeks ago, the worst shopping experience ever. I was at Macy's in Saugus- MA, and I was really interest about a diamond necklace to give my wife, but to be honest I had no idea how much it was. So, I had a sales associate helping me out to get the best necklace, when I asked her the price she said that was seven thousand dollars, and I said Oh Tha's it? She said = Oh I don't know what you do for living, but... Do you sell drugs? I got deeply surprised with her talk and the way she was trying to make it funny. After she kept asking me if I could give her also a diamond necklace. I felt insulted, horrified, I have no words to described the way I fell. What really makes me surprised was the fact that she was speaking to another associate and I found out that she was the department manager. I never saw a manager acting like that! That absolutely not correspond with what Macy's represent!! CEO or whatever it is their job should be doing something about it! I will never go back Fine Jewelry on that Macy's. very disappointing 10/14/10 I had my Macy's card for over 5 years and not a single late payment!! I bought a house and moved. I also changed my address with the billing department. However, I did not get my bill in time via mail! So I called them to ask about my bill.... they told me that it was due the day before and that i had a 30 dollars late charge!!! 5 years of perfect payments and they would take only 15 dollars off??? and they are the ones who made the mistake and didn't send the bill to the right address in the first place!! I talked to the supervisor who was even more rude than the person who took my call originally. They told me "there is nothing that they can do about it"!! Are you serious?? I have worked in the upper management long enough to know that there is ALWAYS something that they can do to solve the client's problem. and keep the client happy. I paid my bill in full and canceled my card. NEVER again will I shop from Macy's!! Stay with Nordstom! Much classier and much more helpful!oh by the way macy's is still sending me their flyer. though I have called and asked to be removed 2 times already!! God how many more times do I need to call and ask them to unsubscribe me from their mailing list?! So much for being "outstanding"! Kimberley 10/6/10 Hello there, I don't know who to address this to but am hoping someone will listen. I have put it off for a while but I really needed to purchase a few outfits. I will be attending a wedding this month and then am scheduled to fly to Ohio for a neurosurgery consult at the Cleveland Clinic. I have some items in my online shopping cart and have been watching the newspaper and my emails for coupons and discounts. It has been some time since I received the discounts or flyers that I used to get in the mail. The items in my cart add up to almost $200 without shipping and the promos I have seen lately are item specific and don't apply to anything I had in my online shopping cart. I called the customer service line yesterday to inquire if any coupons or mailers were going out anytime soon. The gentleman told me that my spending was too low and as a result, I won't get coupons because I hadn't spent enough money. He made a suggestion and, as close to verbatim as I can recall, told me, "I suggest you should spend more money if you want to receive coupons." I would love to spend more money, I really would and I would love to spend it at Macy's and buy new Hotel Collection bedding for my comfortable recovery from brain surgery and I will spend more money when I am able to work 12 hour shifts again at the hospital and all I wanted was a coupon and even after I talked to a second gentleman, no one could give me a lousy 25% off coupon because I didn't spend enough money at Macy's. That is all I wanted and just called to find out if any were going to be in the mail and customer service made me want to close my account and never shop Macy's again. Were they making that up? I was told I needed to spend $500 a month to get coupons and the second gentleman I spoke with told me that. He also told me he was going to put in a request for me to get a coupon in the mail, but he was not sure if the request would be approved. I don't understand this and it would be more of a "reward" to me to just receive coupons and not be punished for not spending enough money. That's all. I'm not sure who's pile this will end up in but thank you very much for taking the time to read this and I apologize for my rant but I never had to ask for a coupon before , let alone be made to feel like I didn't deserve one. Enough things are distressing to me right now and I just wanted to save a little money and look nice. Thanks very kindly. Sincerely, paula crowe 10/5/10 I purchased over 100.00 in womens cologne, and mens aftershave, I live in an area where Macy's is the nearest department store in 100 miles, I have always shopped there for hi end products, I made a purchase on Monday 9-27-10 as I said well over 100.00 put on my credit card, in the past I have always received samples, gifts etc. Wow I received a small tube of mascara!! needless to say if this is the way your doing business in the future, then you will not have me as a customer anymore, that was a really cheap shot, I think the woman who waited on me should have made some kind of provision..........besides telling me we are all out of estee lauder gifts, When I asked about other promotions, she said oh no we can't do that. I will find another store that carries these products sincerely Paula Taylor-Crowe p.o. box 1618 Tuolumne city, ca. 95379 blanche C 10/5/10 Wow after reading all this stuff, I can see why ( even with all those gollywood idots in your commercials) People are not shopping at your store, instead of paying thru the teeth for all these big wigs to advertise your store, why do you not just get it togeather and make your store better.....My experience lately is shameful, and your stores are overstocked with smelly crap from china and who knows where.P-U I can smell it in your store. just like in the cheaper priced stores. what a joke, and your asking twice the price LOL good luck.............. Diane Compton 10/5/10 In the conversion from Macy's VISA to American Express (AMEX) the processes have been very poor. My VISA expired 9/30. I contacted Macy's on 9/13 and 9/20 with no response, then again on 9/21 and on 9/22 received a response apologizing for the delay due to a high volume of emails. On 9/22, I contacted the on-line chat who said a new AMEX card had been sent previously and should have been received so treated it as lost/stolen, which caused my existing VISA to close. Approximately 4 other customer service (CS) representatives were contacted in trying to resolve the issue, all of whom stated a new AMEX was issued on 9/24. On 10/2, a new VISA was received, so another inquiry was sent. On 10/3, CS stated a new AMEX was issued on 10/1 and would arrive in 10-14 business days. I sent an inquiry on that day and have not heard back until today, 10/5. The CS rep. stated that a new card was not issued on 10/1 and it appears the new VISA was issued in error. A supervisor is now handling and they hope to issue a new AMEX in 1-2 days. I was issued $15 credit on both my store and AMEX account and the due dates were suspended as I have been unable to pay not knowing the new accounts. In the meantime, businesses with whom I have automatic payments through my credit cards have been contacting me. The experience has been extremely frustrating and the processes very broken in this transition. Gary Warren 10/5/10 Do you have a rating for "below poor" ? I can't even contact Macy's to solve a credit issue !! I get India ! Is Macy's in India ? For $11.00 India keeps calling me with a recording saying " please wait for next available representative for an important message" ...no mention of who it is ...I should wait ? They want me to pay my $11.00 "past due ? credit charge , over the phone .....with a CREDIT CARD !! REALLY ?? you idiots have spent more than $11.00 in phone calls ! I have had a Macy's card for as long as I can remember ...this is insanity at it's best. I will pay balance and be done with them . Go have a parade. C Barton 9/27/10 Customer Service located in India is one of the worst. I have tried several times to just change my last name at the local store....no one had a clue how to do it. Then I emailed and was told to call customer service. Then I called, ended up in India with a bad connection, then transferred to a supervisor with another bad connection. Now I am cancelling my account that I have had for 31 years. Joanne 9/25/10 Nice work Macy's, I held a credit card with Hudson's in Michigan since 1974. A couple of yrs ago they went out of business and Macys took over. I had a $6000.00 credit limit with Retailers National Bank (Hudsons) Macys gave me a credit limit of 1500.00. Yesterday I tried to make a purchase, my credit card was refused. After I insisted on speaking to the credit dept, they stated I was way over my credit limit. I immediately used another card. All night this bothered me, I actually couldnt sleep. Today first thing in the morning I called Macys and spoke with a customer service rep. Apparently my credit limit was now reduced to $150.00. What can you buy for $150.00 ? When I asked why she stated that in Sept. 09 I missed a payment. Hmm, I have no record of that, I pay on line and never saw a late payment. When I asked why I was not informed that my credit limit was lowered she stated they didnt have to. ???? She stated I signed an agreement with them, preventing them from informing me whether they lower or increase your credit limit. News Flash : I never signed an agreement with Macys. I opened a card in 1974 with Hudsons. A new bill was passed by congress helping avoid these types of practices from credit card companies .........Macy's You havent heard the last of me, I will let everyone I know and will continue to write on the internet the way you handle your customers. Patty Pitcher 4/12/10 I am not receiving my Macys bill. I have called your customer service dept many times and they cannot help me. Jenny stanfeild 5/7/10 Horrible management all over customer service dosnt mean nothing to Macys I will never shop there again Jennifer C. - Dallas, Texas 5/9/10 Apparently I have (or had) 2 Macy's accounts - one a regular store account and one a VISA. I am timely with my payments and apparently seeing a credit on the former account, did not pay a bill to the VISA. Starting last week, I began to get irritating collection calls from a number allegedly in MAson OH but it is actually someplace in India. The Indians read me a script, wanting me to make a payment of $56.60. OK, I said, I'll do it. I went to the website and using a bank transfer (it's the quickest way) I paid $56.60. Payment made. Over the next several days I began to get the same type call from the same type caller in a hard -to - comprehend accent, reading the script and demanding payment. After the third such call (having explained that yes, I had made the payment) I asked for the corporate address. Indian call center swings into damage control - I never did get the address from him, by the way. I asked him to cancel my account, he said he would and I would get no other calls. Wrong! They started up again. After day four of relentless calls, after the payment was made, after the account closed, after being assured the calls would stop - I hate Macy's. I am your ideal customer, my hair salon is right next door to a Macy's in Plano Texas. Luckily I can afford whatever I wish to buy and Macy's offers convenience and a good price. I have three times logged on to sumbit praise of a particular sales associate (twice for a guy from India). So so long Macy's. Pass this along to the genius who oversees your call center relationship, the head of marketing and maybe the corporate president though apparently the people who have also logged ina their complaints lead me to expect little action. I plan to follow this up with my Macy's cards shredded up to your corporate office. And by the way, I told my story to a group of 65 people this Thursday (I was speaking about corporate responsibility and customer service) and used this example as why Macy's demonstrates neither. Hedda Blau 5/13/10 I would like this message forwarded to the CEO of Macy's. After being a very long standing customer of Macy's, I will no longer be shopping at Macy's. I feel that your coupon sales are very misleading in general, but last week I had 2 experiences with the family and friends sale that were totally misleading and made absolutely no sense. I am not the only one who feels this way, as I have witnessed many other Macy's shoppers with the same dissatisfaction. You are loring us into the store under false advertising. Marleen D--New York,NY 5/22/10 Making a purchase from your Wedding Registry is a complete nightmare!! Three (3) items were selected and purchased to be sent to the bride.Much to my surprise 1 item was sent to the bride, the remaining 2 items were shipped to me. I have spent over 3 hours trying to correct YOUR ERRORS. I guess the play PROMISES,PROMISES was named after your customer service dept!!! This nightmare began on May 11 and continues today May 22. I have been a loyal Macy's customer for over 33 years,with the shoddy service I don't know how much longer I will continue to shop with you??? Linda Spahr 5/23/10 My fiance and I were in your store in Bowling Green Ky on Saturday May 22,2010. We have the privledge of seeing how well your store employees conduct themselves in a serious situation. We had our 2 1/2 year old grand-daughter with us, this is the one time we didn't have her in a stroller. While talking to a sales clerk..it took all 0f 10 seconds for her to disappear. We were looking frantically for her and called for assistance from your store employees. They immediately stationed someone at every exit. Within 2 minutes she was found hiding under a clothes rack. We were not allowed out of the store until we verified we were the ones looking for her. Senior management ( I suppose) was the one who verified us. May I say THANK YOU, THANK YOU, THANK YOU for the quick action of your employees. HOWARD GEWIRTZ 5/24/10 I ENTERED YOUR " THE ULTIMATE 6 DAY VACATION IN MARAKESH" AND WHEN I INQUIRED ABOUT SAME I WAS MET WITH ULTIMATE RUDENESS NOT EVEN A POLITE ANSWER TO MY INQUIRY I PLACED MANY ENTRIES INTO THIS DREAM OF A LIFETIME PROMOTION AND I CERTAINLY HAVE A PERFECT RIGHT TO KNOW WHAT THE OUTCOME WILL BE AND NOT TO BE CONFRONTED BY SLY INSOLENT REMARKS LIKE" NO TIME NOW FOR YOUR INQUIRIES AND I'M MUCH TO BUSY" HOPING YOU CAN SALVAGE MY DREAM MY VITAL INFORMATION IS THE FOLLOWING HOWARD GEWIRTZ 3887 BEDFORD AVENUE BROOKLYN,N.Y. 11229 1-718-627-2917 SARAG52@AOL.COM DISAPPOINTED IN BROOKLYN AND JUST FLABERGASTED RSVP Carole Moore 5/25/10 Not only as an associate am I constantly receiving complaints about Macy's customer service, I recently had the honor of experiencing some of the same issues and difficulties with the customer service department. It would behoove Macy's to drastically improve it's customer relations by cleaning house from the top down immediately and finding a way to mend the damaged reputation it has among a very large portion of the customer base. I am amazed that corporate seems to care so very little about its brand that has been ongoing for many years and is an institution in and of itself. Seriously take to heart the opinions of your clients and associates as you will damage your reputation by the slovenly manner that your credit and customer service employees treat the clients. It is unprofessional and unbelievable that incorrect issues cannot be addressed in a more efficient and pleasant fashion, and I for one, am discouraged at the behaviors from said office. Deborah Pyant 6/3/10 For the past two years I have been charged on my Macys' account for fur storage. Last year I was unknowingly charged and because I receive parperless bills the only way I found out that I had been charged was because I received a past due notice. This needs to be corrected and I should not have to go into the fur department to fix this. patsy kruppenbacher 6/7/10 Someone from the corporate office needs to contact me ASAP concerning my horrible experience I had at Macy's Mattress Dept. in Altamonte Springs Florida Below are the details on my mattress. I purchased it from the Macys Altamonte Store. When I purchased it I was told I had 30 days to try it out and return it no questions asked. I was also told if anything leaked or spilled on it, they would exchange it out for free because I have the protections plan. I had a spill on it and the return policy was a mess. 3 people came out before they would exchange it. I left the Altamonte Store 3 messages and never heard back from anyone to confirm the exchange. I then called the Millenia Mall Macys and spoke to Alvin. He was shocked at how horrible my experience has been and issued me a 100 gift certificate and confirmed the exchange and ordered my new mattress. However, they didn’t make my same mattress anymore. It had only been about 35 days since I purchased mine and the company didn’t make it anymore so they sent me one from a different manufacturer. When it arrived, it felt completely different. The delivery guys sat on my old mattress and the new one and confirmed it was a lot different. I immediately called Alvin and he sincerely apologized. He advised me to go the store and physically lay on each one and decide which one I prefer since I have now only had this one for 3 days. I went to the Altamonte store Sunday night and arrived at 7:30pm. The man in the mattress department had already left and the kids clothing department saleswoman said no one was there and he left early so once again no one was there to help me. I wrote down the bed that I would like and called Alvin today to do the exchange. He looked into his computer and told me that in order for me to do the exchange Customer service needs to take back my current mattress and boxspring. The bed that I like is a different boxspring and I will not get the set price unless I purchase both not to mention the box spring on my current bed is a different brand than the one I picked out on Sunday. Alvin said I needed to call customer service and ask for a supervisor because my situation has been horrible. He said they should agree to take back both because they didn’t make my original mattress anymore and they should send me one similar. Since it wasn’t the same bed as before and that isn’t my issue, they should honor my request to return the entire thing and allow me to purchase an entire different set. I would like the following at the sales price honored as of Sunday. My current order is under: P Kruppenbacher I would like the following order: Perfect Sleeper Elite Serta Rutherford Latex PLUSH Super PT As of 5/16 Queen Set is $999.00/ regular $1709.00 PLEASE CONTACT ME WITH A RESOLUTION TO THIS PROBLEM. MY NUMBER IS 407-616-6915 PATSY KRUPPENBACHER MARY STARK 9/6/10 After reporting to the lost and found (no one answered phone so I left a message with a complete description of the glasses and my name and phone number), in Macys Garden State Plaza that I forgot my pair of bebe sunglasses in the dressing room next to the levis dept. I received a message from an employee stating that the glasses were found and I could retrive them at the Executive Office's on the lower level. When I arrived and asked to have my property back, the employee looked but could not find them, I played the message that was left on my cell phone, which verified that my glasses were in the possesion of Macy's, and was told that I would be called back when they were located. I waited from Wednesday until Friday but no body from Macy's called me back so I recalled Macy's on Friday morning, after several times of being cut off I spoke with an employee in the Executive Office and explained the situation again and she said that some one would get back to me. A message was left on my cell phone on Friday evening that they were no longer able to locate my sunglasses. I will be in the store this week to file a police report. Nancy 9/7/10 I have been harassed, threatened, and lied to by Macy's bill collectors. I was also charged twice, one of my payments was not recorded, and unless I had asked to speak to a manager, I might not have ever known that they had actually received 2 payments. They only "found" the other payment after I gave them the confirmation number of my most recent payment. Either this collection company planned to keep my extra payment, or intentionally did not record it for any unknown reasons. I am one of Macy's "preferred customers", and have had an account with them for 25 years. In June I had a credit of $2.65. I received an e-bill in July that I owed $42.33 which was due July 13. I was in graduate school at the time and the bill slipped my mind. I received another e-bill on August 13 that said I owed $97.58. On or around August 16, I began receiving phone calls on the weekends at 0800 and at night from Macy's saying I owed $126.00 (yes, it was a different amount than my e-bill said). I was also told that my account was "two months overdue and you have been reported to the credit bureau." I denied that my account was 2 months overdue -- I had only missed the July payment, and I had paid within 1 week of the August bill being due. They argued with me and insisted my account was 70 days overdue! Under duress, I paid $126.00 by e-bill even though my on-line statement said I owed only $97.85. The collectors' phone calls kept coming for 2 weeks! I told them to stop calling me, but they did not. Yesterday I checked my e-bill and it said I owed $97.85. I paid once again by e-mail because the previous $126.00 did not show, and I thought perhaps it had not gone through (I had been too upset that time to write down the confirmation number.) Last night a woman called asking for money. She spoke to my husband, who told her the bill was paid and for her to stop calling. Tonight she called again. I told her I paid and she said they had not received it. She also said that I now owed $128.00 because there were extra fees. I said I paid $97.85 last night! I asked to speak to her manager. After a few minutes on the line, when I gave her the confirmation number from my payment last night, the manager "found" my payment of $126.00 She said a) I had NOT been reported to the credit bureau (so that had been a harrassment -- a lie), b) she found that actually I HAD paid $128.00 2 weeks ago -- but it had not been credited to my account, and c) there were now $45.00 in extra (unnecessary) fees. I told her I wanted the fees refunded, and I wanted a refund check, not a credit at Macy's. The woman, Juanita, said she would personally take care of it and have a check sent to me within 7-10 days. We'll see. Sheldon Lublin 9/17/10 Ordered an outfit online. Wrong item sent. Charged delivery cost to me. Called and the operator said go to the store to return and she will take the delivery charge off. Went to the store sales person said she cannot take delivery charge off. They sent the wrong item and sales person was not concerned with it was their fault. Tried to reach you, unable due to your representatives not transferring a manager in the US to talk to. Called corporate office in Ohio. Call to corporate office, being transferred, then a message unable to connect me, please leave name phone etc. I hung up. This entire process took over 20 minutes of very frustrating, time consuming, and extremely disappointing experience with your company. One, will never order on line again. Two, will most likely cancel my charge card, Three you are not a store to shop at. Times are bad, you need to review your call center procedures or you will lose a lot of business. Shirley 9/19/10 Macy's had a good reputation for years. I asked to change a billing date and was not informed of any additional payments. Normally, due on the 22nd, but we needed them changed because of pay period. They charged for for the month I owed, plus the following on the 7th. We were put in a financial bind and managment could do nothing at the store. What a shame, better to lose customers. Also, applied for a position there again. I had been with them for 3 yrs on-call, now we have new rules, you must work at nite one day a month. I have explained I do not see well at nite period. I received a rejection, did not consider my work ethics, etc. How sad, you would rather hire someone playing with cellphones. Kathleen T 9/20/10 I have cancelled my credit account and will no longer shop at Macys. As a good longstanding customer I was assessed a late fee due to an error with online bill payment. Your customer service representative would not adjust the fee. Loosing a customer does not fall within your Policies/Positions; We will provide quality and value to our customers in all dealings. We will strive to provide products and services that meet or exceed our customers' expectations. We will be responsive to our customers and their needs. We will keep the customer at the forefront of all that we are and everything that we do. Also outsourcing to India! How dare you claim to be good corporate citizens when you do not employ US citizens? Policies/Positions; We will be good corporate citizens. We will take an active part in the communities where we live and work. We recognize our obligations to give back to those communities that have sustained us over the years, and we will act on that recognition. We will encourage all Macy's, Inc. associates to do likewise. “Word of mouth” and “bad publicity” go a long way. Sandi 9/6/10 I have been a Macy's cardholder for probably 20 years - previously Burdines here in Florida. I have paid it off a number of times and had a zero balance for many months until about 6 weeks ago when I charged approx. $68. Due to being unemployed, I missed the payment last month but had planned to just pay it off this month within the next few days. I have received at least 15 phone calls over the past 5 days - including this Labor Day weekend - no messages left, just a telephone number. I managed to answer it a couple of times, was placed on hold for so long until I finally hung up, still not knowing who was trying to reach me. This morning I finally waited long enought and sure enough, it was Macy's wanting to know where my payment was. . . IT IT LABOR DAY! I am in disbelief that they would harrass a long standing customer these many days including a long holiday weekend for $70! I could understand if I had missed two payments but this is just a few days past 30 days. I plan to write the corporate office and as soon as the payment is made, I will cut up my card. Macy's has NOTHING that I cannot purchase somewhere else and most likely at a lesser cost. I actually find some nicer, more organized items at Kohl's and you cannot beat their superb customer service. Paul Anthony 6/21/10 Your recent advertising promoting same sex marriage is an outrage to the 79+ million Catholics in this United States. YOu have lost the majority of us as customers forever. Gary Hudson 6/22/10 I sent a letter to the Chairman/CEO on this, but I'm hoping others will read and reinforce the message. I was asked to open a Macy's VISA during a purchase. I'm sure I was promised some savings, so I opened the account. I've used it as an alternate card from time to time. The other day I noticed a $6.67 charge to Credit Pro - no idea what it was. I called to ask to have it reversed and was told I'd need to call the vendor directly, and was mysteriously offered to be transferred. I was told it is an affiliated Macy's company. After 15 minutes on hold, the associate came back and told me to call the vendor back when they had time to take my call. I'll spare you the details but I ended up so frustrated by the wasted time and unsatisfactory responses, that I wrote a letter demanding reversal of all Credit Pro charges since inception. The written reply was that I could call the vendor directly and no reversal of charges was coming. The outcome is this: 1. Card cancelled and bill paid in full less 8 months of "Credit Pro" charges totaling about $80. (You'll remember all I wanted reversed at the outset was the $6.67. I figured the rest wasn't worth pulling out old bills to tally up.) 2. Loss of an exceptionally credit-worth customer of Macy's VISA. 3. Loss of a customer who will now never set foot in a Macy's again, nor will he take his daughters there. Just think of the multiplier. 4. Gain of a disgruntled customer who will on every opportunity tell others that Macy's is fraudulent and unprofessional. Signing me up for a service which I did not request and was not asked to decline is fraudulent. When the service is provided by a related company, it is just sleazy. Failing Shame on you Macy's. Your greedy schemes have sullied an old and well loved retailing name. Linda Marsh 8/26/10 I have been a credit card holder of Macys for over 15 years. I made my payment late by one day in all of those years and they now made my payment go from 52.00 to 97.00. I tried to explain to their customer service department which I find very frustrating that they are in India when so many people here are out of work. They would not budge to let my payment go back to the normal 52.00. You would think with all the people out of work and such hard times that they would work with you so they can continue to get their money and I could continue to pay my bill. Stephanie Larson 7/30/10 I wanted to share a store that was beyond rude and a store that was beyond helpful. I spent a good part of today calling stores around the county looking for a particular suit. When calling Macy's Landmark, 5701 Duke Street, Alexandria, VA 22304, 703-354-1900 I spoke with sales associate Nana (I barely got her name as she was so rude) and her manager Denise (she would not give me last names). They were the only store out of 6 phone calls that actually had the suit, however, it was $50 more than every other store. They would not honor the price unless I faxed them a receipt which I did not have. I continued to tell them I could call the other stores or THEY could out of customer service. They continued to tell me to fax a receipt. I asked to speak with Denise, the manager and Nana told me she was busy, then went home for the day. It continued in this manner. Ridiculous. On the other hand, I called Macy's Peachtree Mall, 3091 Manchester Expressway, Columbus, GA 31904, 706-478-2300 and spoke to Tawana Williams. She took extra steps that other stores did not. During my research I was disconnected several times. Before she went to go look for the suit, she asked for my phone number just in case we get disconnected. This is just one example of her great customer service. JHG Jackson 8/2/10 My account is paid in full and still you send a debt collector after me? After reading all of the above, why am I not surprised. Kaylie 8/3/10 Great information. Good company! They work well with people. I had a vase that had a crack in it before bought it and i didn't know it until a week or so. I took it back and they gave me another with no problem. Thanks Macey. :) Kim T., NYC 8/12/10 I had thought that Macy's would be the kind of company to stand behind their product, so when I needed a new sofa sleeper, I didn't hesitate to shop there. TO make a long story short, I bought a sofa sleeper 3 years ago. My 11-year-old daughter slept on it one night, and the mechanism that holds the mattress in place snapped! When we tried to put the mattress back in the frame, it got stuck and won't go back in. That was June 1. I have been around and around with customer service. It took them 3 weeks just to get somebody over here to inspect it (and we live in Manhattan!) I'm still waiting for the part to fix it. Today is August 12. The customer service rep even had the nerve to tell me that the sofa wasn't under manufacturer's warranty anymore (he was incorrect). I had even spent an extra $110 for the extended warranty, and they won't pay for the plastic piping which is already coming out of the sofa. This piece of furniture has not been abused in any way. I AM PISSED. I just got my monthly statement from them, and even THAT sucks! It doesn't show my credit limit (probably because they change it every other week) and if you pay online, it's hard to find the place to change the date of payment. Needless to say, I hate Macy's and definitely will not be making any major purchases there - if something is available elsewhere, I will go elsewhere. Don't they realize what the economy is like? Can they afford to lose customers??? SHAZAM M. 8/6/10 TO ALL MACY'S MANAGERS IN WAYNE NJ 07470: ON JULY 27TH I WAS AT MACY'S ON HAMBURG TPK IN WAYNE AROUND 2:45PM THERE WAS A WOMAN SHOPPING AN I SAW HER SLIP AN FALL IN WATER ON MACY'S FLOOR IN THE STORE THERE WAS A REGION MANAGER WAS IN THE STORE AT THE TIME OF THE SLIP AN FALL BECAUSE OF WATER ON THE FLOOR A FEW PEOPLE CALL 911 FOR EMS BEFORE THE EMS CAME MACY'S WORKERS WAS DRYING UP THE WATER FROM THE FLOOR WITH BROWN PAPER FROM MACY'S BATHROOM THERE WAS PIC TAKEN AN THE PERSON WHO WAS TAKING THE PIC WERE ASK TO STOP TAKING THE PIC.I WANT TO LET THE MACY'S CUSTOMERS KNOW THIS MACY'S WORKERS WAS CLEANING UP THE WATER BEFORE THE EMS CAME. Carol Caperelli 7/7/10 Customer Service is deplorable--unacceptable. Had major inconvenience with delivery of furniture. Scheduled delivery and never showed up or contacted me. Second delivery date--furniture was delivered at 10 P.M. Used a gift card for the furniture and was promised another gift card for $75.00 for customer inconvenience--never issued either to me even after contacting store manager. Sofa had to be returned--soiled!!! Jan 7/7/10 I have loved shopping at Macy's for years in California. I came to Medford, Oregon. I shopped this little store for 3 years now. Lot's of problems. I was confronted in the lady's bathroom by 2 employees one on each side of me while I was washing my hands. I was accused of stealing items. I am an avid shopper but very upset with this. I talked to the manager she said that was not acceptable and would talk to the girls. Next... I had the purse department hold a Guess purse for me for 2 days until the sale and the security department put it back on the floor before I returned to purchase it. Disappointment! Then.... I have to tell all of you women out there how HORRIBLE the smell of the womens bra department dressing room is. You can hardly stand to try on a bra. The management does not have to go in there so he is not going to put a fraguance of any kind in there or shampoo the carpets. I have about had it with this hippie town, where they do what they want and no one is accountable. I am going back to the classy stores in Orange County where they go out of there way to please the customer. It sure is a different life up here. Bye Bye Macy's Amanda 7/9/10 I recently bought a pair of BCBG sandals from Macy's only for the beading to start falling off 2 months later. I have only worn the sandals a handfull of times, this should not be happening. However, I do realize that Macy's is only a manufacturer for BCBG. Regardless I purchased the shoes at Macy's and to my suprise there is NO ONE I can get into contact with to resolve my issue. I don't want another pair really, maybe just for mine to be repaired with the same beading. Needless to say I can't speak with anyone who is able to assist me with this situation. Not happy with Macy's right now. Sonya Taylor 7/9/10 I have been a loyal customer of Macy's for 20 years and have recently been down on my luck. I was intially furloughed from my job and then laid off for approximately 8 weeks. I have returned back to work, however I only work four days out of a week. My situation is I had two credit cards from Macys when things were going well, eventually I had to make arrangements once my payments kept increasing. Macy's worked with me to become current on my bills/payment and I have almost paid them both off. My minimum payment is $10.00 on one account, I had a $83.00 balance and $20.00 on another account, balance was $288. I went on line to make my payment on June 15, like I always did when I was working. My payment came out of my bank statement the morning of June 18, my payment is due on the 17th. In closing, since it took three days to post, I was charged $29.00 on both accounts. I called customer service, and begged them to please take off the late charges, explaining to them I was doing the best I could to pay these bills off and I couldn't afford to pay the late fees. They were very cold, and told me I need to pay my bills before the due date, I told them I made the payment as soon as I received my check on the 15 of June. I ask to speak with a manager and you know how that goes, no one would override anyone. My payments for next month are now $35 dollars on one account and $50 dollars on another and I know I will not be able to make those payment wo i will be in collection, this is unfortunate. Yvonne Burson 7/13/10 sales check #7758902 Today is the SECOND time your home repair company has not shown for an appointment. I have lost $960.00 in lost wages and a job reprimand for taking the days off. This is unnecessary loss time and wages not too mention a mark on my employment record. I have made multiple purchases from Maceys and have always paid my bill and been an excellent customer, Maceys cannot claim that they have been a good vendor in any way. I dont know how a company like maceys can stay in business with such AWFUL customer service. I would think you would want to make this situation right..??? but NO??? Peter Pao 7/15/10 MACY'S IS THE GREATEST STORE ON THE PLANET! EXCELLENT SERVICE, SELECTION OF GOODS, AND EXCEPTIONAL CUSTOMER SERVICE! MACY'S STANDS BEHIND IT'S PRODUCTS. OH BY THE WAY, CAN WE SAY SALES? THANK YOU MACY'S! THANK YOU FOR THOSE THANKSGIVING DAY PARADES WE ALL LOVE SO MUCH. MY DAUGHTER IS TEN YEARS OLD AND I WOULD LIKE TO SUBMIT A PHOTO FOR HER TO APPLY FOR A MODELING POSITION IN YOUR CATALOG OR WEBSITE, IF YOU WOULD BE SO GRACIOUS AS TO DIRECT ME TO THE PROPER DEPARTMENT. I WOULD BE SO GRATEFUL. MY E-MAIL IS paofamily@verizon.net. A LET ME WISH YOU A HAPPY MACY'S SHOPPING DAY. Monica 7/16/10 Turn the music down!!! Not all your customers are 22! I had planned to spend at least 2 hours in your store, but the music sent me out in 15 minutes. Basim Ahmad 7/20/10 Today, I was shopping at the garden state mall where i was browsing in macys. I came to a rack which said 65% off and when i took the four shirts to the register I was not honored the discount. Macys was miss leading there customers which, is compeletly wrong. If the discount is on the rack they are suppose to honor it. Once, the manager told us no they can not honor us the discount they did not worry about the sign which was left out. Poor service which is unacceptable. Page 1   Page 2   Page 3   Page 4   Page 5   Page 6   Page 7   Page 8   Page 9   Page 10   Page 11   Page 12   Page 13     Write A Review For Macys Corporate Headquarters Note: This is not to be used to contact Macys Corporate Offices nor is this site affiliated with them in any way. 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