76 Reviews For Macaroni Grill Headquarters & Corporate Office

Complaint, terrible service

Went to eat at your Pembroke Pines restaurant last night it was the worst! The manager took forever to sit us, the service was terrible. We ordered a bottle of wine which came at least 20 minutes after we ordered it, the appetizer and the food came almost at the same time all in all everything was horrible. They were not busy only five tables were occupy. The manager did not help at all. The service was bad from all point of view! This is the last time I eat there! It used to be such a nice place to eat it has gone down a lot!

What a shame

I have eaten there hundreds of times until a few years ago when the food quality and quantity when down .... The food almost seems like it is already cooked and they just heat it up...I have had the penne rustica hundreds of times and it is just not the same... I miss the old days when I would walk in and the place was packed with customers and chefs tossing skillets around cooking all of the food...

second chance

Last year (5 couples ) went Ft.Myers Grill. Poor service,cold food, and separate tables. You sent me complimenti coupons so we went back this week to try again. Service and food were excellect! I do not know if these reviews ever get back to your locations but this time was a different experience. After reading your other reviews having good cooks is the key to having a excellect restaurant!!

Great Service

Our server name was KATIE W. Who served us at the macaroni grill in Selma. She made the day worth while. She sold us a bottle of house wine which was fabulous! She recommended chicken under brick that was the best chicken I've ever had. KATIE W. took such good care of us that we never had to ask for anything she just noticed, she talked with us about herself and engaged us. We will most definitely return and will make sure to ask for only her. Macaroni grill made one of their best hires when they hired her.

disgusted

I hope no one who was let go when they closed needs a separation notice, GOOD LUCK!! I am a cancer patient in subsidized housing. I have been tryingto get one for my son for months. they are rude, inconsiderate and unresponsive. WHile they are breaking the law, I get to pay full rent on income he NO LONGER HAS!!!!!!!!!

Corpus Christi location

from the time we ordered our food until it came to the table was well over an hour. The restaurant was not packed. There were some empty tables. We had reservations and sat down at 6:30 - were there 2 hours, most of which was just waiting. Really bad!!

horrible dessert now

We used to love love love your wonderful creamy ice cream with hot ganache fudge. It's been a few years since out trip to Florida. We all ordered our favorite dessert and were soooo disappointed at how bad it was. The whole culinary experience of texture and taste gone forever. Now we had this overly sweet, yellowish, kind of slimy consistency gelato type cold mixture which doesn't work at all with the amazing hot ganache. Why take an amazing thing and totally ruin it. We are 4 couples and all of us have always indulged in this dessert but we took a few bites and will not ever order it again. We called other macaroni grills and were told they did change the ice-cream to this gelato stuff. It really is awful. Please tell us you'll go back to old recipe ice-cream . Please??? Otherwise you've lost 8 good customers. We talked about your desert the whole flight. Such a letdown.

What a disappointment

Visited the Harbison, SC restaurant. My entree was $19.62 plus the tip. For that I got much pasta, ONE scallop, 3 shrimp, and a few mussels. I eat out often and this was an insult as compared with other restaurants. My friends (5) got cold minestrone which had to go back, a turkey sandwich with no turkey (they replaced), and a shrimp dish that was tasteless. This was one of my favorite restaurants but is now my LEAST. Called the manager who gave no satisfaction - said I should have had one more scallop. Give me a break!!!!!! We all represented large familiy groups and will never go back. The one star was obligatory. You deserved no stars.

Close this chain already

Pembroke Pines, Florida . Bad service and bad food This list of complaints goes on forever. This chain can't be profitable. I will never go back.

BAD service

Ref: MGSBC 12380 Seal Beach Blvd, Seal Beach CA, Sunday Jun 30, 2013, Dinner We were seated right away, however after we sat at our table for more than 10 minutes by friend had to get up and go to the hostess booth to ask for services. It was another 5 minutes when a young man came to serve our table. He took our order then sat his order book down on an empty table and left to get our wine. About 10 minutes later our salads were served, not 30 seconds later our dinner was served. We had the Lasagna, spaghetti & meatballs, and I had the caprice salad. The spaghetti was cold, and I sent my salad back because the tomatoes were not ripe. Very disappointed…… The next day July 1, 2013 I called and spoke to the manager/chief, Derrick who observed the problem that night, and said he had a talk to the server. He apologized and said he would send something so we could come back, nothing ever arrived. This store really needs to be looked at. This store has Very bad customer service. I tried to comment on your web site, but it was not working.

This website is a joke! After reading these comments, I'm convinced that most of the people that post haven't made it passed the third grade! If you all were really treated as poorly as you write, perhaps the actual store website would be of service. I usually never have a bad experience at Macaroni Grill and the one time I did, management promptly took care of it and followed up to ensure we'd return!

Very bad service

The food was good, but unfortunately the service was horrible....... and the manager took no responsibility to the poor service complaint I will not return there again. This was in Ventura CA

Try Again!!!!!!!!!

Macaroni Grill was bought out by a wonderful company that is putting the customers first which is how it's supposed to be. unfortunatly from the previous owners they were running the place into the ground and didn't care about the people only the buck. this new company is doing everything in their power to try and turn this company back around and make it what it used to be and what the customers used to love. give them a 2nd chance and see if they can change your 1 star ratings to a 4 or 5 star instead.

Poor professional people

Just to let u know guys employes from Westminster in colorado location last night with a manager they went to drink to a local restaurant and they introduce a bottle of alcohol and they try to drink it inside in this restaurant they got at most kick out, u guys sure let this people know the restaurant rules about alcohol specialty to urs managers!!! Thanks.

dog gone !!!

Ate at the 2001 N Rainbow Blvd Las Vegas, NV 89108 location last week...food was ok, but I noticed that a women had a small dog at her table and was hand feeding it off of her plate. I wonder if the board of health would approve ?....because I didn't. If I want to eat with a bunch of dogs, I'll go to the dog pound...not Macaroni Grill

Employee harrassment

I was in the Strongville, Oh Macaroni Grill last night with my wife. We sat at a table in the bar area. What we observed was very horrible to say the least. Two ladies (oops girls, they could not be classified as ladies) at the hostess stand were telling the singer how ugly she was dressed and how bad she looked and they were talking about other employees too. The girls would not let up on the young lady who by the way was dressed very nice. What makes it worse there was two guys at the hostess stand too and they were putting in their two cents worth. We later found out they were the managers for the evening. Needless to say these so called fellow employees and management brought the young lady to tears and she was in the ladies room crying. She went to work to sing and bring enjoyment to us but instead gets harassed. My wife said how can we ever eat here again if such behavior is tolerated and seems to be even encouraged. Unfortunately 1 star is the least I can give them. The food and our service was very good but I think such treatment of employees is not tolerable. I guess to Macaroni Grill it is. Is replacing older and efficient hostesses with the young and pretty the way to go. Doesnt seem like it. Then again I guess the managers like it. Maybe added benefits for them. I hope you get with the times Macaroni Grill and treat your young ladies right. Until you do you wont have my business anymore.

Don't waste your money!!!

This Romano's Macaroni Grill, 700 W Hwy 114 N access Rd in Grapevine, TX was the worst restaurant food (if you would call it that) I've ever eaten. I had Lobster Ravioli and it was so bad I couldn't eat but one. The bits of lobster tasted old. My husband has Alfredo Pasta w/chicken. It was dry and also terrible. We had a very large party of people for a graduation dinner. Everyone around us was also dissatisfied with the food. I will say our waiter was great. The service was great, just not the food! I will not return!

Horrendous

I took me and my mother out to eat after and amazing day of shopping just to end up killing the whole day. To start off my mom's wine was served in a regular cup instead of a wine glass. Are you kidding me?? Is she drinking grape juice? Then when we got her dish, her shrimp was RAW. Needless to say she lost her appetite. Then to top it all off, as she was finishing her water we noticed there was crud at the bottom of the cup. Just wow. We let our waiter know and he informed his manager, but at no time did the manager approach us directly about our experience. Just completely TERRIBLE. It was the first and last time I will eat here.

Terrible service and value for food

I am surprised in the change I experienced in both the quality of food and service that I received at the Ala Moana Macaroni Grill location. The food matched the waiters service in the lack of it. Limp meager chicken, oily dishes with almost no toppings on their happy hour pizza's. I would categorize this dining experience as "eww...yuck". Save your dollars, I'd like mine back please.

Dam

My wife and I went to the MG in Henderson NV. a month ago and left rather disappointed. My wIfe ordered a soup and sand. and I ordered chicken scaloppine, my wife's lunch came out first with cold soup, we sent it back, when the soup returned the bowl was so hot that it burned my wife's hand. My lunch followed 10 min later and cold also, after I asked for the manger and explained to him what happeden his response was simply OK and Thx, our bill came one min later and not a moment of service after. We were told about the service at MG and we thought that we would try anyway because they have always been one of our favorite restaurants, ording there food for many of our party's. We will never return!!!

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