Macaroni Grill Corporate Office & Headquarters

I am surprised in the change I experienced in both the quality of food and service that I received at the Ala Moana Macaroni Grill location. The food matched the waiters service in the lack of it. Limp meager chicken, oily dishes with almost no toppings on their happy hour pizza's. I would categorize this dining experience as "eww...yuck". Save your dollars, I'd like mine back please.

My wife and I went to the MG in Henderson NV. a month ago and left rather disappointed. My wIfe ordered a soup and sand. and I ordered chicken scaloppine, my wife's lunch came out first with cold soup, we sent it back, when the soup returned the bowl was so hot that it burned my wife's hand. My lunch followed 10 min later and cold also, after I asked for the manger and explained to him what happeden his response was simply OK and Thx, our bill came one min later and not a moment of service after. We were told about the service at MG and we thought that we would try anyway because they have always been one of our favorite restaurants, ording there food for many of our party's. We will never return!!!

Food sucks, sauce tasted burnt, artichoke appitizers were so full of garlic you could not eat them. Kitchen staff not working together. Apps came with the main course. Romano's use to be so good , then they changed. Menu's , food, Will not go back, ever!

I am a former employee who was recently unjustly terminated. It saddens me to see a page with NOTHING but 1 star reviews. You have the potential of a 5 star page,I know because I started 4 years ago when it was. At the same time I feel relieved. I am a server who takes great pride in my work so I will spend my time at a restaurant I can be proud of. NO MORE 1 STAR STATUS!!!!!!

My friends and I total 6 went to the Macaroni Grill on Pines Blvd in Pembroke Pines. This was our first visit. We were also celabrating our friends 70 birthday. The food was good but the server we had needed an attitute adjustment. We girls go out ever Wednesday for a girls night out. We r women all over 65. We usually enjoy out evening out. I have never been treated so bad by any waitress. The words said by her ad the way she spoke to us was terrible, disrespectable and just rude. We spoke to the manger but he seemed young and didn't know how to handle the situtation. This was the first time in my life that I never left a tip for the server. as a matter of fact none of us left a tip. We will never go back there because of the way we were treated.

My friends and I would like to praise the manager, Harry, at the location in Oxford Valley, Langhorne, PA. We just had some minor concerns and he couldn't have been more helpful and friendly solving everything to our satisfaction. We will return to this restaurant specifically because of Harry and his great management skills.

I had the WORST experience I have ever had at a restaurant last night at the macaroni grill in louisville, KY. When we first got there, no one came to wait on us or get our drink orders for at least 10 minutes. There was 4 of us. Our waitress finally came, she was very nice and did a good job and I do not think any of this was her fault but the management must be horrible. We ordered our food. It took 1 whole hour for our food to even come. Several other families came in, ate, and left before we even got our food. We didn't get refills for half of the time. When our food FINALLY came, I wasn't even hungry! The pasta I ordered usually comes with angel hair, shrimp, spinach, pine nuts, and mushrooms. The spinach and pine nuts were not in the pasta. When I asked my waitress, she said spinach was on recall. Which I understand, I work in the restaurant industry, but that is something they should have told us prior to ordering. Not really sure why they decided not to put pine nuts. I noticed the table next to us frusterated as well about the service and food quality. They did take one of the pastas off of our bill but the manager never even came over to apologize. We shouldn't have had to pay one cent for the service we received and the food quality. My dad also ordered the same thing as me and it also didn't have pine nuts or spinach. they charged us for his. My fiance's pasta dish was hard and nasty by the time the food got to us. I will never go back to Macaroni Grill which is a shame because it use to be really good. I think it is going downhill.

We already enjoy eating at Macaroni Grill at your Germantown Pky. location in Memphis, TN. The food is always good. I think we would visit more often if prices would be a bit lower.

We went at 4pm and the place was half empty. We were told it would be a ten to fifteen minute wait. we asked why and were told that there were no buss boys to clean the tables. We finally got seated. We counted sixteen people walk out after speaking to the hostess while the place was still half empty. We said something to the waiter and he told us that his hands were tied and that corporate will not hire additional employees. What a way to run a business. By the way my wifes food was cold and mine was ok. We will never go back.

BIRMINGHAM, AL / Highway 280 at the SUMMIT. I paid $126. and could have gotten better food and service at Taco Bell. My family and I watched six tables get up and leave. They had been waiting to be served for an hour before we waited 45 minutes to get our cold food and rotten shrimp. We complained to the Manager, who was a lady that was zoned out -- I looked to see if her spaceship was parked outside. My wife told her about the horrific food and service and the Manager said absolutely NOTHING! Not a word....Just a glazed over stare. One of the waiters said they had several cooks walk out the night before and did not come beck in tonight. Don't worry, won't be back either. We left feeling like we'd been had!! NEVER Again -- I'd rather eat at Taco Bell.

My wife and I have enjoyed your Macaroni Grill, 1515 S. Univesrity Dr, For Worth location for many years. We ordered Parmesan Crusted Chicken salad and & a chicken & arugala Flatbread pzza to share today at about 11:30 AM. The service was very slow but there were hardly any poeple in the restuarant. After about 35 minutes, the server brought out cold pizza and said they were having trouble with the fryer for the chicken salad. So we changed it to grilled chicken. After we were about finished with the pizza, the server brought the salad swimming in dressing. We couldn't eat it. The server informed the manager and the manager came over and offered to give us a new salad to go which we didn't have time for and we were going to be out most of the rest of the day and we had no way to store it anyway. When we turned it down, he offered us free deseart which we didn't want either. The manager didn't offer to deduct the salad but he did say he could tell it was improperly prepared. So we reluctantly paid the bill for the food we could not eat anyway and left unhappy. It was like if we didn't want more food the manager couldn't help us. Just a heads up, both the server and the manager handled them selves poorly but particularly the manager. As a business owner, I know how important customer feed back can be. Normally, I would just let this go but this location has seriuous problems. We could see that we were not the only ones having problems at this particulary time.

I used to enjoy Macaroni Grill...as you can hardly go wrong with pasta unless you start trying to add too much to it. My problem is not with the food at all, although it can sometimes be bland. However, my guest revealed that he would not return after our meal last night as his lasagna tasted like a canned "Beefaroni" like meat. He let several of us taste it at our own risk and we all agreed. So, it is not that Beefaroni is bad, it is just about a dollar a can vs the price charged at a once nice restaurant. My problem is the servers lately. Last time I ordered a specialty drink (non alcoholic) with the ginger, nectar, cream,...it didn't taste like usual. I told the server, she took it, rather rudely, and came back...told me to taste it. I said it was better, but not the same. She walked away. I took my drink to the bartender and he informed me they were out of the nectar, had been all day..the server brought it back and put honey in it, and he tried to explain there had been no complaints all day. Well, since I had ordered this everytime I ate there, I could taste the difference and told him it was an obvious difference. He told me, no one else said so. I had him fix me something else. When I took my drink back to the table I was given a sort of snide remark from the server about, did you get a different drink? Well, yes, I did but no thanks to her. She was just not personable at all about it, no apologies, just a simple "try to pull the wool over the customers eyes" to not be bothered attitude. I let that one go...chalked it up as a bad vibe. Last night, there was an incident that tells me, there is more of this going on than just a coincidence. Some of the guest ordered appetizers. Our server was very nice, however, he is not the one that brought out the appetizers and one of them brought out by a runner was the wrong one. This was di

Had a meal at our local restaurant here in El Paso. Worst ever. The taste was great but the dish was served in what apppeared to be a flower vase. I plaid $4.00 extra for shrimp and I got 4 shrimp. Most expensive shrimp ever. The portion was disquised by the vase type plate which made it seem as it was alot which it wasn't. Can't and wont recomment this restaurant to anyone.

My honey and I had a long distance reioitanshlp. I met him while I was visiting family in texas, and although I lived in missouri I thought i would give him my number he called when I got back home and we spent almost everyday talking, writing, and he sent me roses. I wanted to get to know him before I agreed he could come visit. So I we did the long distance thang for like 5 months sending pics ect! we both also had trust issues from our last reioitanshlps. So in month 5 he came to visit and we spent our first date at the airport and we went to retro burger and shake place for dinner. He tried to impress me by leaving the waiter a huge tip! (knowin he dont leave those kinds of tips now lol). Now Im happy to report that the date happened when we were 19 and we have been married for 15 years now and together for almost 17 years!!!

My brother and I ordered from your Southpark Center, Strongville, Ohio location and they told us the food would be ready in 20 mins. We got there and NObody and I mean NOBODY acknowledged us. The hostess was not at the post there was a worker who walked up there and he didn't even ask have we been helped. Even the cooks didn't say anything and they were right there in front of us they watched us walk out. We stood there for a good 10 mins and wasn't helped. There was a bag a food on the counter I'm sure it was ours. They even had my cell phone number to call to tell me the food was and they never called asking what happened or did we still want the food. That was horrid CS

Our reservation for 20 was for 6:30. We were seated at different tables. At 7:10 the drink order for my table of 8 was taken and we gave our entree order at the same time. By 8:00 we stopped a server who was looking for someone who had ordered a salad and we asked for it and split it among five of our eight. The table of 12 received their checks before we received our food, some of which was cold. The manager never checked with us. One member of our party was 80 and a diabetic....very unpleasant experience for our table of 8.

Managers here at this location need to be retrained on how to do their jobs and stay out of people's realationships, I was involved with a worker at Macoroni grill located in Las Vegas,Nv Lakemead and rainbow location until this year 2012 a manager by Donna mocce got involved ruining my realationship with one of her crew members, Donna has been not letting me speak to my girlfriend now Donna has moved my girlfriend in her place and has taken her on numerous of dates if it wasn't for Donna and her bad realationship I wouldn't be going through hell in my realationship

My rating is a one star it use to be a excellent and well managed restaurant but now the way they have managed the restaurant I give it a one star, I use to go into the rainbow and lake mead blvd chain in Las Vegas Nv. Where the head manager Joey is and then there is a manager named Donna and now they have a manager named shay I was dating a employee named holly s. Hearn until her managers became judgmental of me dating her now she listens to them and recently just moved in with a manager named Donna as a ex manager I know you are never suppose to have manager crew relations for this right here so the food my be good but the things their employees are doing are unjust and not in a employee handbook, Donna might think this is making everything better but infact it's making it a whole lot worse to where my girlfriend is pregnant and we have more issues in our house hold like stuff that can be worked out for instance we lost our place to live I just got holly another apartment on north jones and then holly goes to court the 17th of this month then September 17th is her trial date if she prolongs not taking care of what she needs to that's on her but now it is her and a manager her manager has nothing to do but to be a manager and it was never put in a handbook to be a mom too employees holly has a mom ur a manager just because donna's husband tony hits her and cheats on her does not mean I'm doing so get over yourself

My son was employed by a macaroni grill in Portland, Oregon. After working there for a few months, he was just taken off the schedule without being told why. He had to wait almost one week until the manager got back, and was told in a note found in his last paycheck that because of violation in dress code he would be taken off the schedule for 3 days and then put back on. He received this note AFTER he was fired! He still does not know how he violated the dress code. If this is how you treat your employees then SHAME ON YOU! My friends, family and I won't be eating in your restaurants ever again.

I live in Annapolis, Md. and I'd like to first say that Macaroni Grill used to be my favorite casual restaurant here in Annapolis. So, I came here with the intention of letting you know of a big problem now with your restaurant on Jennifer Rd., Annap., Md. I thought you would appreciate knowing this so that you could correct the problem and not lose too much business. Imagine my surprise when I read all these negative comments from all over the place. So, it's a nationwide problem I see. What I also see is that you obviously don't care about losing business. On the contrary, losing business seems to be exactly what you want. What is it? You want to declare bankruptcy or what? Perhaps you have already done so. I don't see much point in my relaying my prob. to you now. Obviously, you don't care. Matter of fact, most of the comments here indicate the same basic problems that we all seem to have with M.G. Bad service, bad food, lack of caring and bad cooking. I don't eat slop and slop is what your restaurants are serving now. But, like most Americans now, I am angry at being treated so poorly. Someone told me you are owned by Pepsi Corp. I intend to look into that. Some people said your food has becaome too spicy. Well, if they look at who's cooking, they might understand why. All Mexicans that I can see and they like spicy food. It might not be PC to say, but I'm tired of all this PC. We are not going to change our tastes. They should change their cooking. I, along with others, am not looking for a free meal, just a decent one. We were given a $5 coupon, which we will never use because that's the end of M G as far as we're concerned. I will be glad to see your restaurant leave Annapolis, which I think will be soon, as we have lots of people and tourists here and could use the space for a better restaurant. I did notice that the parking lot and most of the restaurant were mostly empty. Now I know why. As I said before, I'm sure you don't care, but I feel better for speaking out. very sincerely, Rosemarie Parker Annapolis, Md.