La-Z-Boy Corporate Office & Headquarters

LA-Z-Boy misrepresents their products to the public: Company policy does not provide for maintaining adequate inventory of parts needed for chairs--especially those needed for medical reasons. For example, electronic lift chairts are purchased by people with medical needs. When the "computer/wand" goes out, it may take weeks or more to get the necessary part to make the chair usable--then the owner has to pay a separate company to install the part (usually $60-$90). I purchased a chair for $2,600 in Dec. 2008. In May 2010, the computer part failed to operate. I called customer service. They did not order the part for a couple of days and then informed me one of the parts was on back order. I contacted their service department in Tennesee and spoke with a a really good tech who figurued out that they actually had the part I needed and had it shipped to my house which did not go overnight but took a few days even though I offered to pay the extra cost. The installing company could not make the appointment until I had received it This added to the delay. Then, the computer part malfunctioned again on Sept. 11,2010. Today, September 13, 2010, I contacted customer service and was advised, all the parts are on back order and that a shipment was due out of CHINA Sept. 14! I asked if my part would be on it and she said, no they would have to order it separately!. How does La-Z-Boy get away with lousy service and maintain the interest of their stockholders! One would think inventory control/ordering would be at the top of their customer service. Hopefully, Jim Cramer or someone will take notice of this situation which affects many physically impaired people. Since I am a member of Angies List I also took my complaint to them as they have become a go-to- brand to get customer reports on services, furnture sales, and other service type needs.

We are two old, retired people who bought a new La-Z-Boy reclining sofa and leather recliner in September of '09. We paid extra for All Stain coating to be put on. After only two years, our chesterfield looks like it came out of a secondhand store, the fabric is so dirty. I really feel that this was never treated but apparently there is no test you can do to ensure that it was -- convenient!!! If this is how La-Z-Boy fabric stands up now, I will never buy another La-Z-Boy. The customer service was unhelpful telling me "it should have been sprayed". I know it should have been but was it. I have a La-Z-Boy recliner that was my Dad's who died in '91, never been cleaned and it looks better than our new one. That's it for me and La-Z-Boy.

we bought a sectional sofa last year had problems with it called odenton md lazyboy for repairs back in jan 2010.been calling off and on for service but they keep saying we will get back in touch but never do we have had several service calls but they leave saying "we'll get in touch with you this matter will be handeled by the proper channels" never to be heard from again. when we call they tell us "my manager will investigate this and get back with you" again what a joke. we have been talking about putting the furniture in the truck with a huge sign saying what junk you get now from "Lazy Boy" but thought we would try to contact you before taking this action

I can't believe lazboy has turned into a company like I read on these comments/I,too,am disappointed and have discontinued my business with lazboy/I, too, have purchased recliners and couches from lazboy in the past/they must have a new generation of owners, because the past owners knew how to handle claims and take care of their customers/in this day and age/with business folding/people thinking before buying new furniture and the competition of other furniture company/lazboy should get their act together/possibly get an older generation of people to run the business/because it looks like this company is being run by very selfish/uncaring/and self center people/you should take some lessons from a company I deal with in florida called "Rooms to Go"/ they may not have the best furniture/but their customer service is surperb company I ever purchased furniture from/I will be forever purchasing furniture and recommending them in the future/they will do anything to make a customer satisfied/remember the phase "the customer is always right"/to argue or disappoint and not solve a problem of a customer is not the way to stay in business at this point in our financial state/CUSTOMER SERVICE IS NO.1/think of yourself in the same situation/if you only think of money and don't care about the things you are selling to get it/eventually you will be out of business/TRUST ME/hopefully you will adhered to my advice and try putting the customer first rather than the profit/ the profit will CERTAINLY follow if you do the right thing/hope you will turn around the attitude you guys seem to have/it will only hurt you in the end/we are customers not your enemies/but if you make us you enemy/you will suffer the consquences/the riputation will be ruined/it was once a very good one/good luck/hope you listen.......

We received a delivery of American Drew - Antigua furniture on Saturday 09-04-10. One of the dresser drwas would not open properly and got stuck. Then when I was able to get it out, I noticed the divider between draws was pressed board and sagging. I have a chip in the bar table between sections and the dresser draw bottoms are not smooth. The face on the bottom nightsand draw is not even. It looks like this stuff was all made in China. Not something I would have expected from La-Z-Boy. Here is the response I received from American Drew (A La-Z-Boy Company) after sending them pictures: -------------------------------------- Thank you for contacting American Drew. It is our policy to work directly with the authorized American Drew dealer that sold the furniture to you. You will need to continue to stay in touch with the dealer that you purchased the furniture from and in turn they will contact our customer service department as they deem necessary. American Drew does have a one year service warranty from the date of shipment to the dealer for any manufacturing and/or packaging issues and will honor that warranty when the claim is filed with the authorized dealer. Please continue to stay in touch with the dealer that you purchased the furniture from. Thank you. American Drew Consumer Relations -------------------------------------- After reading these comments, I would stay away from La-Z-Boy. They do not respect their customers and don't stand behind their products. They have turned into a junk furniture company. I am still waiting on delivery of a couch, 2 recliners and 2 ottomans - all in special fabric. I hope they come correctly. If not, they are all going back before I sign the paperwork as being received. Wish me luck!

We purchased a Lazy-boy recliner in May of 2008. It is two years old and my husband is the only one who uses it.I called the store in Pineville, North Carolina and the man said the fabric was not covered. I have a card that came with the chair that says I quote, Liftime premium replacement full replacement Fabric protection .. is not for Denim haitiian cotton naked animal skin. flax or velveteen. Our chair is covered with none of the above. I worked for a longtime in furniture selling including LazyBoys and they were always covered. I think you should look into this matter. I hope to hear from you. Thank you.

Unfortunately, all I have to say is,I hope La-Z-Boy goes out of business for the incompetent people they have representing their stores. My problem was with the store in Pembroke Pines, Fl. I purchased furniture about 10 years ago and I loved it,customer service was great and so was the furniture. Not anymore!!!!!!. My dilemma was and still is a lousy pillow where I see myself being charge $99.00 for a mistake I did not make. La-Z-Boy, keep the pillow because you lost a customer for life and I will make sure no one that I know purchase anything from you.

Not comfortable, make noise, recliner handle tough to use and doesn't hold, stuffing squeaks, sofa cushions push up and look ugly ... etc... etc... etc...

May 7, 2010 after saving for a new love seat Sales order #0507021BJKN Customer code SHAR19 within the past 3 years my husband has had heart surgery, back surgery and recently hip replacement. I wanted him to have a comfortable recliner and he loves rocking chairs so we thought this would be perfect, a thousand dollars more than we could afford but we did it. Now he cannot even sit in it. The handle is so hard to pull loud when you pull it down. Anyway we used to love Lazy boy, bought a recliner a couple of years ago for our son who was also recovering from health issues, he loves it. Our first one was in the 70's which we had until a couple of years ago, no problems, I have recommended Lazy Boy all my life but no more. Our sales slip says no returns, I never heard of such a thing, said it was a sale item, for 2,000 I even bought the extended warranty. I would still like to try another Lazy Boy recliner love seat they can't all be this totally uncomfortable. Even the material is scratchy. Never in my 72 years have I ever been so disappointed in a purchase. Thank you for your time. Roean Shanks

On Jan.21, 2019, we purchased a leather lazy boy recliner from Lazy Boy Furniture at 700 Hanes Mall boulevard in Winston Salem,NC;the back would not lock down, and we noticed there were spots on the back of the arm where the color was off, we called the furniture store in Winston Salem and they gave me a number to call customer service;they sent a service man out to take a look, he stapled the fabric down that was preventing the back from locking down, also took pictures of the spots where the color was off, we never heard any thing from Customer Service, concering the discolored spots. On March 29th 2010, I notice the color was coming off the back,I called Customer Service, they sent out a service man, on May 7th, his assement was that the back needed to be replaced, he ordered it and said it would take around 6-8 weeks, we waited and never heard any thing. On 7-9-10,I called Customer Service, they promised to call back, on 7-16-10, I called on one returned my call, on 7-22-10, I called and was told they couldn't match the color, in the mean time we noticed that when you set down in the chair the bottom would throw you to the right; this is not the quality I've always enjoyed from Lazy Boy, we purchased our first Lazy Boy recliners in 1970, those chairs are still serviceable. Our desire is to get a satisfactory result from this complaint. I appreciate you immediate action, and resolution. Sincerely, Bety Lawson

Sirs..I have owned several Lazy Boy chairs in the past( LOVED Them.).But last Febuary I purchased a new one and today will be it's third (3) service call on it?? I don't understand why...I had the others for years and never once had a service call on them...Did I get a lemon?? or are the chairs just not made as well? Its the Memphis recling chair...Have you had other problems with this model? Parts keep falling out of the chair?? Thank Tou For Your Time....Please advise...Mary Tradel maryt121@aol.com

I puchased $4.396.01 worth of furniture on 5/26/2010. The furniture arrived with damages. Ever since, I have followed all the procedures that the Glenwood Aveune, Raleigh, NC store has recommended to me ( manager MS. Hobbs ). I have contacted Customer Service, Consumer Services and Consumer Affairs; and yet I cannot seem to get a answeer to my problem. When I call, I either get a "He or she is out on vacation or out for day and most recently, "the person was in a accident". When I ask for a name or number of a person in charge or a supervisory, I am told that they are not authorized to do that. I then called the Glenwood store for assistance and I was told by the manager that there was nothing she could do because it was sent to Coporate and should call Customer Service. I called the Custumer Service, Consumer Service and Consumer Affairs and still got no where. I was also told that this store was independently owned. I again, called the Glenwood store and spoke to the manager and explained to her what was happening and if this issue could be resolved locally, and again she said no. I then got fustrated and angry and said that she should just take the furniture back and refund our money. She then responded that "she is not going to do that" and she reiterated that it is Corparate's problem. I then told her that if I do not recive some information regarding this issue by July 1, 2010 that I would get a permit from the Raleigh Police Department to protest their practices. More calls were made to the varies service departments with more promises and no reults. Today my wife called the store manager and pleadied for assistance and again, her was response was that "it was not her problem " and that it was between us and Corporate". She then told my wife that she did not understand what our problem was because as far as she was concerned, the furniture "only had cosmetic problems ". " We have financed the furniture and we have not made a payment yet and that she did not have any maintence or repair people available to rectify ANYTHING in the state of North Carolina and it was Maryland 's problem ". Even though we disagree that "it is only a cosmetic problem ". What if it was , are we expected to pay for new furniture at full price and recieve anything but pristine furniture ? Also for your infomation we have not recieved a statement yet and we informed her that we always fulfill our contractual obligations and that we would expect L Z Boy to do the same. There was no response. She than accused me of harrasing her and even threatening her (I admit I was angry with her and the process, however; I never threathened anyone personaly or physically or in any other way unless she considered my invoking my costitutional right to voice my displeasure and right to protest an injustice , she told my wife she knows her rights and she would do something if we were anywhere near the property.). Unfortunately at this point my wife got angry and used an inapproriate cuss word (f) and we do apology for this. This is a very short synopsis of what has actually occured and if you want, I can give you a detailed description of dates, people we spoke to and outcomes or lack there of. Ultimately, this is a very said situation for us for many reasons; we have bought funiture from L Z Boy for 35 years now and have always loved the product and the services we have recieved in the past. But now what can i say? Is it really possible that a corporation like yours is really going to allow this to end this way! Please contact me at Buffyma@yahoo.com

I purchased a sofa on June 30, 2007 (model 067857). My husband and I saved for this and purchased it along with other pieces and paid cash. We upgraded to down filled cushions and Grade D fabric and paid for extra fabric protection. When paying over $2000.00 dollars for a couch I would invest in $90.00 stain protection. Unfortunately the stain was not our issue. The couch will be 3 years old at the end of this month and the back frame has completely broke! We are not hard on furniture, in fact my last couch was a lazy boy that was still like new when I sold it. Im wondering if I have a defective couch? The frame where your back rests is completely busted. I called my local store where I purchased many items over the last few years and was given a service number from the receptionist that claims she has not heard of this happening. I called the service company and they said they can send someone out on July 2nd, I have to pay $99.00 for him to come out to my house, then for repairs...ha ha...lifetime warranty...they NEVER mention when you purchase that you have to pay for the labor, but the parts are free. They cannot tell me how long it will take only that it will be $99.00 an hour to do this labor. Really?! I am appalled at Lazy Boy right now. I spent $2177.97 of my hard earned money to purchase this couch that I cannot even use after just short of 3 years. If this is the service that Lazy Boy offers and stands by, then I will never purchase another piece of furniture from Lazy Boy again. I am highly dissapointed and only get the run around when I try to get answers as to why this broke and why I have to spend an unknown (large) amount of money to fix it. I am unsure as to is the Lazy Boy stores are franchise stores, but I would certainly like my couch fixed and I should not be asked to pay $99.00 an hour to fix a piece of furniture that was "special ordered" and broke in less than 3 years. Quality? I thought Lazy Boy was quality prior to this. Reneeacree@gmail.com

My mother purchased a Lazy Boy recliner from the Raleigh, NC store. the chair came with a fiber that had a feeling of grit or fine sand and was itchy. My mother called the store who directed her to corperate. After a visit from compliance person from Baltimore, who took pictures, and many many phone calls, this $500.oo deal has not be rectified. One customer complaint officer states that the pictures showed a dirty chair. Mind you the chair was unused, micro fiber gives the variances in color. My mother purchased the chair as recommendation from her ortho doctor as she was to have knees surgery. 4 months later, she has not chair, and no resolve. Please correct this for my 82 year old mother. We are very disappointed

I purchased a lazboy rocker/recliner and upgraded the fabric for an additional $300. When it came, none of the patterns matched, but more importantly, the fabric on the top piece was sewn on crooked. There is a diamond pattern, and from the top to the bottom of the diamond it slants diagonally 1 inch. When I brought it to the Orland Park, Illinois store, the store manager, Troy, agreed, and sent customer service. I was told later by customer service that the pattern doesn't need to match. ???????? But also, that the pattern didn't look crooked to them. I brought it back to the store manager, who in front of his manager now feels that it isn't crooked. Nothing was changed, how could it not be crooked now? I pointed out that he already had AGREED that the pattern was crooked. Oh well, apparently some magic has occurred, that only I can't see. There is NO SUCH THING as "Customer Service" with this store. BUYER BEWARE!

I am sending a letter to your office with all of my complaints re: our La-z-boy couch and love seat recliners. We are extremely unhappy with them. We only have had them for a couple of weeks and want to return them and get something else but we are told we cannot do this which I think is terrible. We had a la-z-boy couch and love seat with recliners for eight years and they were great and that is why we bought la-z-boy again. They are so uncomfortable, too soft, backs give no support we get back aches. My neck gets sore from the way the couch pushes my head forward. The handles work too hard and it is supposed to be a tall man couch and love seat with the extension on the foot rest but my husbands feet hang over them. We had a man come out from Advantage this past week end and he said there was nothing that could be done to address our problems. We were told there is a three day return policy which I think is rediculous. We would love to exchange these couches for something else. Please help us to do so. Thank You, Joyce Rachel