349 Reviews For La-Z-Boy Headquarters & Corporate Office

Lazy Boy is not a customer service oriented company at all they sell you an extended warranty that you may as well wipe your rear end on and the leather is not good quality.

would give zero if available

Worst customer service EVER experienced. Do not buy anything at the San Jose store. You will not receive it when promised, no one will call you back, and the manager will justify it by saying they don't have to deliver as promised if it's not in writing.`

Recliners

I have 2 leather recliners that are 8 years old. The leather is cracking and looks horrible. From reading the reviews, I guess that I am lucky that they lasted 8 years. Paid over a $1000. It's a shame that no one cares at the office. Don't buy.

Can you say BBB?

Terrible in every aspect! I even have to give it 1star. You deserve a big fat ZERO!!!!

No Customer Service

I called to express my concerns but got nowhere and had to leave a message several times and NO one got to me. I wonder if anyone works there or if anyone cares.

Bought a Lazy Boy recliner a few months ago, and am really dissatisfied with the construction of it. Where your feet rest, if you at any time draw your feet up a bit, there is a sharp edged hard board, that hurts your feet. Had a recliner several years ago, (Lazy Boy), and the construction was much better. Will probably never buy another, unless improvements are made.

Extraordinarily poor business practices

I would love to be able to actually rate Laz-Z-Boy furniture. However, Laz-Z-Boy does not seem to be able to deliver the furniture I purchased. My several calls to the store are not returned and the corporate apologists seen only to be able to blame the store. My calls to the company go through several people who have no authority to perform any measurable task. Never again

Wow, just like so many others who have posted reviews, I am unhappy with the product and was misguided in the store by my sales person. Not happy about service, product or sales rep. Done with this vendor.

recliner

screws don't last long in particleboard. Use real wood, even pine. Chair fell apart in a year.

Poor Quality

Paid over $6000 for a sectional. After two months of minimum use, the pull cord on one side broke off. Less than a month later, the seams on the cushions are coming undone.

bad

think twice before you buy. not happy people are rude and pricing is high and you can get better made furniture else where. I have bought 4 things from them shame on me.

STINKS

Bought less than two years ago, 800 number useless, called store, directed to service - again useless and this is with an extended warranty. $50/hr and has to be sent out with no idea how much it will cost. NEVER AGAIN. 3 other recliners, less expensive, no problem. Bought this for when my niece was preg, no heavy weight on it, no abuse (except from service). NEVER AGAIN! RUN

They won't leave me alone!

After the purchase the robocalls began, and every time I picked up, there was nobody there. When I dialed back, I got a recording telling me they wanted me to take a survey, and they'd "call again later." No human being, and no way to leave a message. Grr! Why call when there's nobody there to talk to you if you DO pick up? This has gone on for MONTHS. In spite of calling the local store (twice!) and the delivery department to ask that my number be deleted from their database, they're still calling. I called corporate headquarters today, and am hoping they will be able get me out of the database. I am keeping my fingers crossed.

Scratches

Ordered a sofa and recliner ( special order) 6 week wait. When delivered they unwrapped furniture and scratches were on furniture. Warehouse wrapped up scratched up leather. I guess they think people are stupid and take delivery. I refused, they took everything back. I am discussed to pay over $5,000 and have lazy boy ship furniture with scratches. With special orders you can't cancel and get a refund. If I would of known this I would of spent my money some where else.

ordered 2 recliners...a sofa and an ottoman...after waiting for delivery on these items for over 12 weeks ...each and every piece is defective...so now i am on the "comfort care" wheel....that means you call "comfort care" and they send someone out to tell you your stuff is defective...you wait....call "comfort care again" it's a run around...there simply is not any customer service...and if you call corporate to get help, they forward youl to "comfort care", SHOP ANYWHERE ELES

Wish knew then what I know now

Bought a La-Z-Boy wall away recliner (Lancer) in Feb. 2014. From day one I felt that is had too much play in it's movements. Called the store (Chesler's in Uniontown, PA) & someone from store came out only to tell me that the movement was normal. Now the recliner creaks when I shift my weight and moves excessively side to side. I wish I had bought another Flex-Steel recliner. The one I got rid of was over 20 years old and was just starting to show its wear. I am extremely disappointed with the quality of this chair. If I could give this a minus rating I would

Do not be fooled by made in America advertising

I bought over $17000 of furniture and I am very disappointed. The products were defective and La-Z Boy is not taken care of the problems. I complained to the local store where I bought the furniture from and they gave me the run around. I called the headquarter and they did not wanted to hear me at all and hung up the phone on me. Despite La-Z Boy's advertisement of " made in America" which was the main reason why I wanted to buy their products, when I received my furnitures, at least half of them had stickers with "mad in China" written all over them. Do not waste your money. Buy from a company who is honest and provide service that you deserve. As far as I am concerned La- Z Boy's service and customer care is in line with its Chinese made products and does not worth a penny. Value your hard earned money and spent it with a company that respects you as a customer and appreciate your business.

ancer pwr la-z-timeloveseat w\ cnsl

have an issue with function of loveseat opening and closing. called lazy boy for some service and just get a run around. purchase of this loveseat was not cheap. I am ready to send it back with tags still attached.

We purchased a power loveseat and recliner chair. Both pieces had issues. A technician resolved the loveseat issue but not the chair. I have called Comfort Care several times and have spoken with four people. None returned my calls except one. They will agree to replace the chair and only the last one even called back after a week. Customer service has been awful. We have purchased four other La-Z-Boy chairs over 25 years and were very pleased. La-Z-Boy does not stand by its products anymore. I would never buy another one or recommend products to any one. On a good note, the staff in the local store were very helpful and caring.

Woodmont Recliner

Bought a Woodmont Recliner, when it was delievered I tried it out and it only went back one position. It did go back to the second position but would not stay. I compained to the delivery men and I was told that I didn't weigh enough for it to stay back in second position. After a couple of months I got very tired of not being able to recline in a recliner so I called the service department. Meanwhile, I went to the store and the one that they have on displayDOES GO BACK STAY IN THE SECOND POSITION. Never was I told that it would only go back one position and the fact that the display does go back and stay in the second position, I feel that I have a defected recliner. Nobody wants to do anything about it. I was a very good customer of La-Z-Boy and have spend quite a bit of money. NO MORE and I certainly will not recomend this company to anyone but I will let them know that they are selling inferior products. Wish I had seen this web site since it would have saved me trouble and money. I guess the customer no longer counts in this company.

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