323 Reviews For La-Z-Boy Headquarters & Corporate Office

Unfortunate Business over customers

Frustrating business policy of not being able to return, change or cancel furniture orders after finding out they will not fit in your home space

Whiteplains NY

Like so many others on this site, I am very unhappy with my couch.I have been trying to deal with customer service, but the are rude to me. One call I was told that the pilling of the fabric is normal and that I should get a pill-shaver. This when the furniture is lightly used and not even 1 month old! Now they are not returning my calls. LaZboy is TERRIBLE! A -by Pat

Terrible Customer Service today

Had the worst experience today. Delivery suppose to take up to 8 weeks and is now 10 weeks. Was paid in full at time of order. Called and on top of 10 weeks it will be an additional 2 to 3 weeks. Nobody calls you to let you know status, etc. Langhorne, PA service is horrendous, rude, arrogant and not one bit friendly management. If you are not going to put the customer first, you will lose your business!


Purchased a la-z-boy sofa an love-seat recliner from la-z-boy furniture store in Clay ,N.Y. 10 months ago.The foot rest is made of cheap particle board and does not stand up to normal opening and closing.Foot rest has cracked in half twice already,contacted company and was offered same part replacement.The furniture is junk, poorly made with sub-standard materials.They know its junk and they still keep on selling it.Customer service is terrible ,they could care less about there customers

Unreasonable delivery schedule

Bought a chair from your Ocoee, FL store. It was a stock item; however it is taking 10-12 weeks to restock the warehouse. I am surprised you are still in business with such terrible delivery schedules. I won't consider Lay-Z-Boy again when your competition delivers in days rather than weeks.

Filing suit

We are filing suit tomorrow against La-Z-Boy in connection with a fabric failure on two recliners purchased less than a year ago. The store located in Mobile, Alabama has failed in their representation of the product, its warranty and claim process and generally showed bad faith and neglect, in dealing with our family as a long standing customers


Purchased a all leather recliner 30 months payed 1300.00, leather is wearing out on the back. Customer service tells me warranty is up do I want to buy a new back. I will never buy another piece of furniture from them again. They do not back their products. Back to Macy's.

Terrible customer care and service

Bought very expensive recliner, salesman talked me into warranty and how wonderful warranty and service was so I purchased that as well. Been waiting 3 months and still waiting for my chair to be fixed! Trust me do not buy a lazy boy! Service and care are awful they just want your hard earned money!

Worst customer service ever!

Purchased three reliner couches and two chairs. The leather recliner has a spring sticking out between the cushions. Contacted Comfort Care 4 times, local store 1 time and corporate headquarters today. Customer care has never contacted me, local store claims that Customer Care is overloaded with work and will get back to me as soon as they can and Corporate send me to a voicemail to leave my complaint. It has been 7 weeks since my initial call for repair. Totally unacceptable.

Still waiting on my replacement furniture for 2 of the 3 pieces that were purchased. It' only been 6 months. La-Z-Boy did offer me a $100.00 La-Z-Boy gift card to use in their showroom. I said that was an insult since it has been 6 months since this process started. I'm very disappointed. I feel like I would have better furniture and customer service if I would have gone to Walmart.


We bought an lazy boy chai all the paint is coming of the collar is casual oak

Very Poor Quality

Growing up my parents always purchased La-Z-Boy and my parents loved it. I recently purchase a couch and recliner. The recliner has been replaced twice and is being sent back again. The fabric is loose and the foot piece is crooked. Every time someone sits on the couch you can hear the springs squeak. They told me there is nothing they can do about that. The furniture is six months old. It is a disgrace how they let this company go down the tubes. Even the serviceman told me it was the worst product to purchase. I guess that is why they call it "Lazy Boy"

Lazyboy sleeper sofa

We purchased a sleeper sofa from Herman's furniture in Sandusky Ohio and it was delivered in August and the coushions are already worn out and a representative brought new cores and those already broke down as well. It looks like the couch is 10 years old.The sleeper sofa was $1400.00 and we are very very disappointed and will never buy lazyboy again!!!!

I purchased a complete set of leather sofas loveseat and coffee table, and 2endtables. Within 2 years of use, the 2 sofas lost color, shape and form. The loveseat foot rest on recline split in half. We were very disappointed with the quality and the use of all three pieces....2 sofas and 1 loveseat were made not to wear well and were downright cheap. We will never purchase any future furniture from lazyboy. Poor quality!

I should have read these reviews before I bought furniture from them.

I don't know where to begin. The Fairview Height's, Il store has by far the worst customer service that I have ever had from any place that I have ever done business with. But after reading these reviews this looks like a nation wide problem, and it's obvious their corporate HQ could care less. It's beyond pathetic. My advice to anyone thinking about buying any La-Z-Boy product, is don't do it. So if you live in the metro St. Louis area, save your self some grief and spend you hard earned money elsewhere. La-Z-Boy use to be quality furniture, not any more. I could go on and on, but I think you get the picture.


DO Not buy from this company they donot stand behind ttheir products and customers are not valued. We spend over $17000 in merchandise at the store in Apopka FL. The order was placed over six months ago, and as of today it still has not been completed. They are giving us the run around, and trying to scam us of more money for items we already paid. The manager has no idea of what's going on, and neither the employees. Buyer be ware.

Damaged door on delivery

Had a delivery of a sofa bed to our newly renovated cottage on Cape Cod. The delivery men damaged the new slider, and my husband signed the paper after the damage was done( was told the signature was that he received the furniture) Called the store and sent photos of the damage, was told they would not repair the door because my husband signed the paper. Wow, they must be doing really well to afford their customers writing bad reviews, ( not to mention telling everyone they know NOT to buy from their company)


I bought a new lazy boy sofa recliner and have tried twice when I first received it to have a repair service call. The man came to my home and told me the same thing both times, there is nothing wrong with this product. Strane though that the other end of the couch isn't the same. Very loose. I now can pay $109.00 since its out of warranty and I'll bet you they fix it this time. I tell everyone I know not to but from them. Too bad, they use to have a good product and good service. NOT ANYMORE.

Chair Owner

To all People that are thinking about buying a Lazy Boy Product: We purchased a Lazy Boy Recliner 04-22-2009, the produce cost of this Leather Recliner $700.00 Plus the $ 80.00 service warranty. After four years of ownership of this product the Seam has separated and in the seat of the chair, " I never sit in the chair" My wife is the only person that sits in the chair, Lazy Boy Customer service said they can do nothing as the chair has only a One Year Parts and Labor Warranty, The Warranty sold by Lazy Boy that is the Ultra Shield Warranty said they do not cover any seam issues as well. I write this because this is not a quality product, and the Warranty they sell is very limited in what is covered, We will not buy another product from Lazy Boy...

Shoddy Service

My furniture order was complete and delivered within the time frame given - two months from purchase. Not so with two lamps I purchased at the same time - which I still do not have, and which one presumes were never ordered. A saga of excuses and delays by the sales person just don't redeem the fault. This is tantamount to one shooting oneself in the foot. No one within my outreach will ever order from La-z-y Boy. That's a fact!.

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