338 Reviews For La-Z-Boy Headquarters & Corporate Office

STINKS

Bought less than two years ago, 800 number useless, called store, directed to service - again useless and this is with an extended warranty. $50/hr and has to be sent out with no idea how much it will cost. NEVER AGAIN. 3 other recliners, less expensive, no problem. Bought this for when my niece was preg, no heavy weight on it, no abuse (except from service). NEVER AGAIN! RUN

They won't leave me alone!

After the purchase the robocalls began, and every time I picked up, there was nobody there. When I dialed back, I got a recording telling me they wanted me to take a survey, and they'd "call again later." No human being, and no way to leave a message. Grr! Why call when there's nobody there to talk to you if you DO pick up? This has gone on for MONTHS. In spite of calling the local store (twice!) and the delivery department to ask that my number be deleted from their database, they're still calling. I called corporate headquarters today, and am hoping they will be able get me out of the database. I am keeping my fingers crossed.

Scratches

Ordered a sofa and recliner ( special order) 6 week wait. When delivered they unwrapped furniture and scratches were on furniture. Warehouse wrapped up scratched up leather. I guess they think people are stupid and take delivery. I refused, they took everything back. I am discussed to pay over $5,000 and have lazy boy ship furniture with scratches. With special orders you can't cancel and get a refund. If I would of known this I would of spent my money some where else.

ordered 2 recliners...a sofa and an ottoman...after waiting for delivery on these items for over 12 weeks ...each and every piece is defective...so now i am on the "comfort care" wheel....that means you call "comfort care" and they send someone out to tell you your stuff is defective...you wait....call "comfort care again" it's a run around...there simply is not any customer service...and if you call corporate to get help, they forward youl to "comfort care", SHOP ANYWHERE ELES

Wish knew then what I know now

Bought a La-Z-Boy wall away recliner (Lancer) in Feb. 2014. From day one I felt that is had too much play in it's movements. Called the store (Chesler's in Uniontown, PA) & someone from store came out only to tell me that the movement was normal. Now the recliner creaks when I shift my weight and moves excessively side to side. I wish I had bought another Flex-Steel recliner. The one I got rid of was over 20 years old and was just starting to show its wear. I am extremely disappointed with the quality of this chair. If I could give this a minus rating I would

Do not be fooled by made in America advertising

I bought over $17000 of furniture and I am very disappointed. The products were defective and La-Z Boy is not taken care of the problems. I complained to the local store where I bought the furniture from and they gave me the run around. I called the headquarter and they did not wanted to hear me at all and hung up the phone on me. Despite La-Z Boy's advertisement of " made in America" which was the main reason why I wanted to buy their products, when I received my furnitures, at least half of them had stickers with "mad in China" written all over them. Do not waste your money. Buy from a company who is honest and provide service that you deserve. As far as I am concerned La- Z Boy's service and customer care is in line with its Chinese made products and does not worth a penny. Value your hard earned money and spent it with a company that respects you as a customer and appreciate your business.

ancer pwr la-z-timeloveseat w\ cnsl

have an issue with function of loveseat opening and closing. called lazy boy for some service and just get a run around. purchase of this loveseat was not cheap. I am ready to send it back with tags still attached.

We purchased a power loveseat and recliner chair. Both pieces had issues. A technician resolved the loveseat issue but not the chair. I have called Comfort Care several times and have spoken with four people. None returned my calls except one. They will agree to replace the chair and only the last one even called back after a week. Customer service has been awful. We have purchased four other La-Z-Boy chairs over 25 years and were very pleased. La-Z-Boy does not stand by its products anymore. I would never buy another one or recommend products to any one. On a good note, the staff in the local store were very helpful and caring.

Woodmont Recliner

Bought a Woodmont Recliner, when it was delievered I tried it out and it only went back one position. It did go back to the second position but would not stay. I compained to the delivery men and I was told that I didn't weigh enough for it to stay back in second position. After a couple of months I got very tired of not being able to recline in a recliner so I called the service department. Meanwhile, I went to the store and the one that they have on displayDOES GO BACK STAY IN THE SECOND POSITION. Never was I told that it would only go back one position and the fact that the display does go back and stay in the second position, I feel that I have a defected recliner. Nobody wants to do anything about it. I was a very good customer of La-Z-Boy and have spend quite a bit of money. NO MORE and I certainly will not recomend this company to anyone but I will let them know that they are selling inferior products. Wish I had seen this web site since it would have saved me trouble and money. I guess the customer no longer counts in this company.

Junk from day 1!

We waited almost 3 months on our furniture that was supposed to take up to 6 weeks. One end of our sofa is lopsided and leans in and the other side the handle/pull cord for the recliner broke off. Also my husband was sitting in the oversized reclining chair and 2 screws just fell out of it. Also the stitching and staples are coming out on the foot part of the recliners. We have had this furniture less than 2 yrs!! Junk from day 1!!

Misrepresenation

I wish that I had checked out La-Z-Boy horrible reviews before dealing with them. They lied about their "Ultra Shield" protection that was supposed to be added to my couch AT THE STORE, before it was delivered. I was shown how great the stuff is, and it was demonstrated to me as being "water/stain repellant." The fact is, it's either not, or nothing was applied. Also, it appears that La-Z-Boy Warranties are worthless.

Don't waste your money

This company stinks ! don't waste time or money, huge run around waited 12 weeks for my furniture. Managers are nasty and yell at you on the phone ! Run run run

Worst Customer Service Ever

There is nobody at La-Z-Boy that seems to stand behind their products. I have never gotten the run around like I have with this company. Don't buy furniture for this company - you will be frustrated.

Bad business

Not what they use to be and it's too bad that Mr. lazyboy does not run his business with more reliable people. Use to be goo ...beware ...don't buy from them

These people are a joke

I was going to leave a review about all the problems I have been having with this company. I then saw 17 pages of one star reviews and decided why bother?

Unfortunate Business over customers

Frustrating business policy of not being able to return, change or cancel furniture orders after finding out they will not fit in your home space

Whiteplains NY

Like so many others on this site, I am very unhappy with my couch.I have been trying to deal with customer service, but the are rude to me. One call I was told that the pilling of the fabric is normal and that I should get a pill-shaver. This when the furniture is lightly used and not even 1 month old! Now they are not returning my calls. LaZboy is TERRIBLE! A -by Pat

Terrible Customer Service today

Had the worst experience today. Delivery suppose to take up to 8 weeks and is now 10 weeks. Was paid in full at time of order. Called and on top of 10 weeks it will be an additional 2 to 3 weeks. Nobody calls you to let you know status, etc. Langhorne, PA service is horrendous, rude, arrogant and not one bit friendly management. If you are not going to put the customer first, you will lose your business!

junk

Purchased a la-z-boy sofa an love-seat recliner from la-z-boy furniture store in Clay ,N.Y. 10 months ago.The foot rest is made of cheap particle board and does not stand up to normal opening and closing.Foot rest has cracked in half twice already,contacted company and was offered same part replacement.The furniture is junk, poorly made with sub-standard materials.They know its junk and they still keep on selling it.Customer service is terrible ,they could care less about there customers

Unreasonable delivery schedule

Bought a chair from your Ocoee, FL store. It was a stock item; however it is taking 10-12 weeks to restock the warehouse. I am surprised you are still in business with such terrible delivery schedules. I won't consider Lay-Z-Boy again when your competition delivers in days rather than weeks.

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