248 Reviews For La Quinta Headquarters & Corporate Office

very bad

Went to a albuquerque,nm for a wedding I toke my dog. After the wedding we went back to the hotel and my dog was missing. I talked to the receptionist and they didn't resolve me nothing and I will never stay there again

Overcharged

My credit card was overcharged over $3,000 and even though Iaquinta hotel agrees that they overcharged my card it has taken over two months and counting to reimburse me and has refused to pay overdraft fees associated with it.

morons there in oklahoma city which is a corporate entitity. you can't leave a message for a guest!!! Hello, this is the 21st century!!

rapid city sd joke

Could not make it to the hotel. Car trouble. They charged my account anyway. Never had this happen at any other hotel. They wouldn't refund the money and just don't care. This franchise is just money hungry

La Quinta Inn St. Augustine

I have never met someone as rude as your front desk clerk Jennifer. Simple questions gets you harsh answers and responses. She swears in front of us and others, talks hard and snappy, and has no respect for others. I do not see how you let a woman like that be the face of your company. I think you should hire more friendly people who can handle the job right. If you don't like the job or dealing with guests, find something more suitable and stop ruining stays for good people. I know me or my family will not be back as long as she is around, and I will surely let others know to.

awful

This is a joke, they didn't clarify how the hold on cards worked. So they completely put us in debt. Don't go.

Never Again

Found roaches walking on the bed sheet and on the wall. Gave us another room but after seeing roaches could not stay. Went to another hotel.

Disgusting

Stayed at the LQ Clearwater, it was a nightmare!!!! Blood on the sheets, sticky bathroom floor and the room smelled so bad. Checked out spoke with the manager who could not care less. He probably lives the same way. Stay away from this one!!!!! LQ very disappointed because you really at one point cared! What happened????????

happy

Hello I stayed at the bishop la quintal last week and the girl at the front desk was very welcoming she smiles and even toke time to play with my dogs Natalie was her name

La Quinta stay

I stayed at the mansfield Texas hotel 11/14/13-11/17/17. Decided to leave on the 16th one day earlier. Upon check out, I was told I had to wait for the manager to get one day of rate back to me. I asked why I had to wait. I was told that the manager did not trust the employees when it came to cash pay. So I had to wait from 8:30am till when the manager came in at 12noon. Now why do u have employees working for u if u can't trust them to do cash transactions. This is very inconvenient to the customer to have to sit and wait for their money. Expecially when they are traveling across the states. Be careful when you pay cash. You can't win paying buying, because you may get extra charges. And you can't win by paying cash, because employees are dishonest.

joke

we stayed at 5249 west centry blvd los angles calf, the staff at front desk great, the mads, great, your protection great, parking great, dont swim in the pool, we where there and dogs where in the pool peeing and pooing in and around the pool, and the eleverators, r a joke, u cant sleep if u have a room thats backs up to them, the mangers ryan, i called 9 times left messages recoreded, no call backs, then wenslow other manger states, where sorry i will refund you stay, sorry about dogs other people told us als. 6 days we payed for pool, did not use, they never drainned it, that is a joke, also dogs peeing in hall ways also.

Las Vegas La Quinta near Airport

This Inn is corporate owned is is a typically run down as Asian managed motel. The Room was full of cigarette smoke and very dirty. BF was typical. Why not have some hot water to heat up the cold cold boiled eggs which was not deshelled. Rate was okay. The Inn really needs a MAKEOVER. Hello Senior Management renovate this place as it has a great location. Staff do not know what they are doing. The whole operation is like a chicken with the head cut off. Your people really need to be trained in customer care and guest care. Unlike the LQ Inn in Moab I was not charged 5 times on my credit card. The sad part of I had very close friends from overseas and this Inn really made an impression on them. Worse than the Inns in their home country. The LQ Inn is worse than those in any 3rd world country especially when the LQ Inns are in the most advanced country in the world. Really disappointed.

Las Vegas La Quinta near Airport

This Inn is corporate owned is is a typically run down as Asian managed motel. The Room was full of cigarette smoke and very dirty. BF was typical. Why not have some hot water to heat up the cold cold boiled eggs which was not deshelled. Rate was okay. The Inn really needs a MAKEOVER. Hello Senior Management renovate this place as it has a great location. Staff do not know what they are doing. The whole operation is like a chicken with the head cut off. Your people really need to be trained in customer care and guest care. Unlike the LQ Inn in Moab I was not charged 5 times on my credit card. The sad part of I had very close friends from overseas and this Inn really made an impression on them. Worse than the Inns in their home country. The LQ Inn is worse than those in any 3rd world country especially when the LQ Inns are in the most advanced country in the world. Really disappointed.

HORRRRRRIBLE

Stayed at the LQ in Andover, MA for a wedding nearby. I love dogs, however there was a dog playing near the indoor pool. My room was nasty!!!! Not cleaned properly, hair in sink and in the shower. I couldn't sleep, people running up and down the hall all night. I screamed when I found a weird bug in bed in the morning. I contacted the manager, corporate office and also the local board of health. I lifted up the mattress to find a variety of stains. Good thing I have a short ride home..I promptly took a 30 min shower at home to erase the events of staying at the hotel!!! NEVER AGAIN! Pay a lil more for a better hotel the next time.

refund on a room

My family and I were traveling from Dallas Tx,to New MEXICO and we paid for a room at LQ. In MidlandTx.at the motel on Wall STREET. As I was going to the room we received an emergency call and had to leave, I asked the clerk Linda if she would please give me a refund because we had to leave .She wouldn't, she said for me to call the manager on Monday Aug.5,2013 .We called several times and couldn't speak to her. We called Tuesday and spoke to her, she said for us to call the supervisor, we did speak to her on Tuesday (Mrs.Sanchez) and she said they had refunded it to us, today is Sat. August 10 and there hasn't been a refund . Would the CEOs Mr. Goldberg, Mr. Weiss or Mr. Lombordi. Please help us, we have rented LQ rooms since 2005 .we are disabled and can't afford to just lose $142.00 .We would appreciate your help on this . Thank You Debra Nieto

Bad stay

About a week and a half ago, I stayed with my family at a La Quinta Inn in Norfolk Virginia and had no problems. However, we drove to Salem Virginia and were given a room that had black mold on the ceiling and on the walls of the shower. The carpets in the room were also damp and smelled bad when we checked in. The offered us another room but had to have this room for personal reasons. I have never had any other problems with your chain. I just wanted to let someone know that this hotel is not up to the standards I was use to. Thank You.

Bad, Bad, Bad

I booked reservations for my family @ the W. Sahara facility in Las Vegas 2 weeks in advance of their arrival. I saw the flyer on the check in counter that said if you use a debt card it takes 14 days for refund. therefore, I used my American Express to reserve the two suites. My family came. Calling the rooms a suite is a stretch. 3 days after they leave, I get a bill from American Express, charged to my account 1 day after they left and paid for their own rooms. When I went back to explain the mistake and show the billing statements, the evil woman @ the check in counter told me it was going to take 14 days to refund my card. I picked up the flyer on her counter about debt cards and that I was advised to use a credit card. She was so nasty and finally she reversed the billing. Still not showing on my American Express a week after my family is gone. I've got a million choices in Las Vegas for my family to stay. La Quinta won't be one of them again.

Myself, young child and husband were staying at La Quinta near west palm beach in Florida. Our room was located on the bottom floor near the lobby. For two days & nights our room was literally surrounded by yellow construction tape. Apparently no one employed at this facility feels obligated to forewarn us that they were remodeling. Drilling, slamming, banging in the early a.m. along with the smell of chemicals poured into the halls and our room. Furniture was being stacked beside our doorway, literally blocking entry to our room. Dust, dirt, and other fragments were what we had to walk in when we entered & exited our room. The La Quinta staff & management were all aware of our frustrations and offered an apology...sorry that won't do. We will NEVER MAKE FUTURE RESERVATIONS WITH LA QUINTA INN.

Fabulous

I work at a very nice hotel (competing chain) in Northern Colorado. But La Quinta in Trinidad, Colorado tops them all!!! It has a cozy, family atmosphere, but at the same time it is very elegant. Breakfast bar is excellent, the property throughout is immaculate, and the staff is friendly and efficient. Employees all seem to be happy. I love this place. The town of Trinidad is precious . . . quaint, charming, well-kept, full of history, outstanding views. Don't miss it.

yuck reno really

I was appaled at the reno site. I'm was housekeeping mgr of another competition .I've stayed at the Hayward one bravvoooo ms Emrick! But reno really mold dirty walls dirty carpert people don't smile chaulk round floor in b room yuck hair on floor dirty bathroom. I have pic! I was appaled. Someone needs to check the rooms...I would never let. the rooms pass inspection. Floor in breakfast bar was dirty.. .REALLY RENO YUCK!!!"

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