909 Hidden Ridge Suite 600 Irving, TX 75038
(214)492-6600
Reviews For La Quinta Corporate Office
C. Harris  | 5/21/12 |
| After looking through the rest of the poor ratings and negative comments I wish I had known this page was here prior to booking a reservation with La Quinta. I did not even stay at the hotel and feel the need to comment on simply making a reservation and cancelling the same reservation the following day, but having a hold placed on my credit card in excess of $1100.00 for a stay which did NOT occur. Not only are La Quinta hotels obviously not kept in sanitary conditions, but they don't honor special requests which they solicit, the staff is rude and down right ignorant, but they also charge credit cards even after reservations are cancelled more than 2 weeks prior to the previously reserved stay. If the Rating options were negative numbers, I am sure the average would be even lower than what it currently is. After calling the 2138 West Mercury Blvd Hampton, VA 23666 I found that you obviously don't need any more than a 3rd grade education to work there. The front desk associate immediately confirmed after giving her my name that my reservations had been cancelled. Then proceeded to tell me that there were check in's for 7 of the rooms I had previously booked. When I asked if it was their policy to request a photo ID and the credit card that the room is to be charged to, she gave me all 7 of the room numbers. I asked the question again regarding the photo ID and credit card and she told me that yes it was most likely asked for. Then told me to call my credit card company because they can remove the hold faster than anyone - her exact words. After I told her just how ridiculous that sounded, because a credit card company is not going to remove a hold placed by your hotel, she then said she didn't have the authority to remove it but would have "her boss" review the information. I asked her who the Manager was and if I could speak with him, she told me Mr. Allan and he wasn't in but she would print all of the information and give it to him. I asked her for the full name of the Manager and when he was expected back in and she said, probably what happened is that there was a duplicate reservation made. Then she said he should be back in this evening or tomorrow morning but I can transfer you to his voice mail. | |
| Linda Allard | 5/11/12 |
| am greatly disappointed in my stay at your hotel on May 5 2012. My reservation, confirmation number 19130975132 was for a non-smoking room. We were traveling from FortWayne,In after our wedding and got to the hotel around 10 pm. When we stepped off the elevator on the 8th floor we smelled the stink of smoke. Our room was even worse. We called to the front desk to complain. They said there were no other rooms available and said to come down and they would give us some air freshener. It was a bottle of cleaning spray they gave us. I did not come to your hotel on my wedding night to clean your hotel room. We got very little sleep because of the smell and left early in the morning.Requesting a non-smoking room should not be classified as a special request and only honored if available at check in. In this day and age, non-smoking requests are the accepted norm. I feel your hotel took my $102.91 because I had no choice to leave and find a different hotel, since it was past the time to cancel my reservation. Sincerely Linda Allard This is the email I sent to the general manager at the Sharonville LaQuinta in Cincinnati. They offered us no other room or any other kind of compensation and have not replied to my email. I would rather sleep in my car than ever waste my hard earned money in a hotel like this. | |
| Patricia Lindroth | 5/11/12 |
| I have always considered La Quinta a cut above the others but a recent experince in Norman, Ok.has. changed my mind. Management deemed it necessary to leave a fully booked hotel staffed with one desk clerk. The hotel was occupied by numerous juvenile soccer players who were methodically trashing the premises. Rude occupants were complaining to the clerk about everything from noises to inoperable elevators which the kids had destroyed. During this fiasco the clerk managed to stay pleasant and try to accommodate everyone If costcutting is thereason for this inexcusable situation I believethe priorities of management are misplaced! It was a nightmare! This is to say nothing of the billing screwup we had after checkout! | |
louise bolliger  | 5/14/12 |
| Gentlemen, after calling my usual stay overnight place in Salt Lake City, Utah and being quoted $191.00 for a night stay (we were shopping for our Granddaughter's wedding) I called La Quinta Hotel at the airport in Salt Lake City and was quoted $80.00, I called my regular hotel and cancelled and booked La Quinta. That gave me a great idea for a wonderful commercial. I am a great-grandmother of 71 years of age and I would be fantastic in a commercial.......I model quite a bit, walk the golf course in Pocatello where I live and travel all over the world and people and friends tell me I look 50 or younger. I have a great idea and would love to share it with you if you are interested. With all the senior citizens in the country watching their money after retirement, they find out money doesn't stretch like it used to when younger and working......now I watch my spending but still enjoy life to the fullest. You can contact me by e-mail or phone 208-232-4211 and I know my idea will bring more seniors to stay at your great hotel. the remote lighting up in the night not to disturb my daughter-in-law in her bed was fantastic especially when our vision is not that great as we age. Loved the room, the coffee maker, the quiet air conditioner and all the rest, your staff was pleasant and I asked for another blanket and they were there in less than 2 minutes. Please contact me and I will give you an award winning commercial. I have loved all your commercials and this one would be from a woman's point of view, especially a great Grandmother who my friends and family call me Weezie. thank you and hoping to hear from you. I was in sales for over 35 years, freight industry, vitamins and modeling. Sincerely, Luisa Perez Aleman Miguel de Ojeda Bolliger. I also speak, read and write Spanish. I could speak to Spanish Speaking people. Have a wonderful La Quinta day. God Bless You All for saving me monies while staying at your incredible Hotel. Weezie!! With Smiles on my face. | |
| disappointed customer | 5/14/12 |
| my husband and 2 kids stayed at the La Quinta in San Bernardino, CA on hospitality lane. as soon as we check in we left our travel documents on top of our desk in our room. we were out most the the time and only came back to sleep at night. it never bothered us to check on our documents. the morning before we left to go back to the airport to fly back to miami we noticed that some of our documents (both our kids birth certificates) we missing. someone had taken them from the top of our desk that was with our traveling documents. we asked the front desk about it and they said they would ask their housekeepers but they never contacted us. we called them from miami, they said the manager was busy. so we contacted them again the next day and the manager said the housekeeper didn't know anything about them. we are very sure someone had stolen them because both of us knew they were right on top of the desk and they are big papers that you can hardly miss. never again will we go to another la quinta hotel. i have to contact our SS office to make sure no one takes our kids social security cards using the birth certificates. | |
| G Powell | 5/16/12 |
| I traveled from WV to TX staying in 3 different LQ Inns. The first one being the LQ at 258 Harry Lane Blvd in Knoxville, TN. This hotel was filthy with visible large spots on the carpet. I immediately removed this locale from any future trips. The 2nd night I stayed at the LQ in Texarkana, TX at 5201 State Line Ave. This room was likewise dirty though to a lesser degree than the first one. The third LQ was in Midland, TX at 4130 West Wall (Ave?). After getting on the road the next day I noticed an itching behind my left knee. When I arrived at my home I discovered I had over 90 Bed Bug bites over my legs, feet and elsewhere. I have been unable so far to find a lawyer to help me and the La Quinta Inn operators all claim that their rooms have no infestations. I only started using LQ due to traveling the last 2 years with pets as their policy is liberal in letting pets in the rooms without additional charges. I think I need to invest in a travel trailer and forget hotels altogether. | |
| Elmer Childress | 4/23/12 |
| Your handie cap rooms are not very good for people in wheel chairs. The TV stand and the end of the bed are to close togeather my husbands wheel chair could not get through and he felt like a rat living in half a room. When in went in the bath room the door swang in the the bathroom and because of it he could not close the door for privacy, it should swing out. You need to have some one in a wheel chair with arms go stay in these rooms and tell you what needs to be fixed. Also it would be nice if you could have a grip bar on one side of the bed for the handie cap people to use to pull them selves up to get in the bed. Sometime you people dont see the handie caps people side of things. That really should be looked in to. I just called the corporate office about our stay in Salem, Oregon with no running water and no notice when we checked in. Young people at the counter with no commen since to tell people when we checked in that it was not on. If they had I would not have unpacked my luggage, my two small dogs and my wheel chair bound husband. You all need to check into you hire more often. | |
| Pami J | 4/24/12 |
| I was a guess at two La Quinta Inn's located in Little Rock at Fair Oak street and the other located on Broadway. The bathrooms smell of urine in both locations. As soon as you walk in the rooms, you can smell the scent of urine in the direction of the bathrooms. Surely, someone is not doing their job in cleaning the bathrooms. Clearly,this is an automatic turn off for me as a paying customer. I'm in and out of Little Rock a lot, but right now, I am questioning myself as to why I use La Quinta in my travels. I am sure other customers have encountered the same problems, but have not taken the time to complain about this serious matter. There must be a way to alleviate this problem. I have traveled with a spray bottle of bleach so that I could clean the bathroom thoroughly obviously, that is not my job. Teh other day I walked in room #133 at the La Quinta on Fair Oaks, and I immediately went to the hotel desk, complain, and ask for bleach to clean the bathroom. The desk clerk put me in another room, #108. A customer should not have to endure that scent when visiting one of your facilities. I am asking as a customer that La Quinta address this problem in those two facilities. If you can't find where I stayed in your motel on Broadway, it might be listed under my husband's name, David Williams. Thanking you in advance to correct the problem, Pamela Williams | |
| | 5/2/12 |
| As a customer it concerns me on the people that are hired there. I recently went back to my home town and stayed at a the North La Quinta Suites in Lubbock,Tx. To my surprise a few of the workers I knew from my previous job. I know for a fact those individuals are felons. The have a variety of charges that involve drugs, abuse, and murder. As a reputable hotel I thought you all would do a careful background check on such individuals. Hopefully other customers will see this and make their voice heard as well. | |
| harvey swindall | 4/23/12 |
| My complaint is not so much directed at an individual La quinta inn. It's regarding the rewards program. After traveling from california to virginia, I stayed at 4 different inns. So in reading the requirements for the 20,000 bonus points, it states in the first sentence," You will qualify and receive your bonus points after you first use" It goes on to say, "please allow 6 to 8 weeks to be posted to your account". This contradicts the opening sentence. If I qualify and are to receive the points after the first use, posting the points to my account is merely an accounting item. forget trying to contact the corp. What a scam. | |
mad as hell  | 4/17/12 |
| i recently stayed at ur hotelin lubbock ts lq north my mother had surgery at lubbock heart hospital as far as the room it was great customer service was also great my only concern was breakfast bar the attend hair was all messy like fly away hair when she went to stir what was in crockpot hair was dangling in the food not to mention it was touching all the other food that was on line then she started to take trashand was wearing no gloves then she didnot even wash her hands are use sanitizer i made a phone call to health department and will do a follow up on phone call mirowave was very dirty i would not cook anything in ther we booked reservation at another hotel will call health department again as something should be done for welfare of customers | |
| teresa | 4/9/12 |
| will checking out and going to another hotel due to improper response and hotel inconsistent actings on different occasions And abusive Conduct that falls below the standards of behavior established by law for the protection of my incident I feel it has been very apparent that staff did not follow protocol and showed no assistance or which is my concern on the improper or attack against unreasonable risk of harm due to fall in hallway and burn 2 nd degree sustained at ur establishment on Sunday morning. The manager and staff has acted negligently And there was lack of procedures or co concern on my medical pain and lost of wages or protocol that was sustained in this premises. By hot water and hollow floor which caused severe emotional and physical pain due lack of proper procedues and first aid equipment that was not on site this is a big part to my severe pain and burning sustained at this | |
| Sindi | 4/9/12 |
| My husband and I stayed at a La Quinta Inn in Dallas 2 weeks ago and got over 50 bedbug bites. I have not told them yet as I’m looking for a lawyer to sue them. The windows were single glassed and our room faced the front entrance. About 12:00 PM a shuttle of some kind parked at the entrance and left it’s motor running for over an hour. The complimentary breakfast consisted of rock hard biscuits and rubbery, cold pre-made omelets. While trying to sleep in, someone’s car alarm went of three times right under our window. The bottom sheet on the bed my husband slept in had holes in it and was thread bare. We will NEVER stay at a La Quinta again. It was the worst hotel we have ever stayed at. I am also going on all my social accounts and telling them my experience. | |
| Gary S Seth | 4/10/12 |
| In Gary S Seth VS Laquinta concerning gross violations of Federally Protected Civil Rights. I suggest you begin your on in house investigation concerning: Why was I thrown out or The Deerfield Beach Fl Laquinta on two seperate occasions in November 2011 and December 2011,The second time for being deathly ill. Why were the police called and I was thrown out of The Ft.Lauderdale Laqunta for handing Your Desk Clerk -Mr. Trey-a note: "Can I exercise my first amendment right to free speech" This event can be thoroughly documented with emails and an emotionally exhausting phone call to A Washington D.C.Presidential Campaign Office. Why was I asked to leave The Deerfield Beach SW 12 Ave Laquinta for reporting Drug Dealing in the Hotel and more importantly finding a person walking out of ROOM 423 of your suites wearing my stolen gold chain--which was stolen from your Hillsboro Laquinta location with the complicity of your night manager-So I was actually asked to leave because "I called The POlice".When we get to court I hope all these criminal elements that have perpetuated these Civil Right Violations have been discharged,and I expect it to be so.naturally these events neccessataed two police complaints emails to the Miami FBI and I have,as John Paul Jones said "JUST BEGUN TO FIGHT" | |
| Mrs. M. J. Sullenger | 3/31/12 |
| This is in reference to an experience with the hotel personnel and manager. I was looking for a hotel with an indoor pool as this time of year the beach water is too cold as well as the outdoor pools. Personel at the La Quinta desk verified they did have an indoor pool but neglected to advise me it was not heated. We checked in on the 14th of March. I had my 3 grandkids with me and my sister. We changed in the room and went down to the pool. When we tested the water it was very cold. That is when we found out it was not a heated pool. We got the kids in the hot tub and found it full of sand. I informed the desk clerk of the hot tub condition and the restroom as it was dirty due to someone having a bad bowel movement and seems did not quite aim right. The desk clerk said she would contact housekeeping. The kids were shivering and cold so my sister and I started looking for another hotel and found a room at the Holiday Express which told us they did have an indoor/outdoor heated pool. We notified the desk clerk we were checking out and mentioned the reasons why. We asked if we could at least get a partial refund to which the desk clerk said no manager was available to ask and asked if we could call back. We tried on 3 occasions to speak with the manager (since we were informed the assistant manager was out on vacation). My husband email the manager (Krystal De La Rosa) on 2 separate occasions and has not received a reply to this date. I managed to finally speak with Ms. De La Rosa this past Tuesday. She said she had not had time to read her email. Apparently she had because she almost instantly offered a complimentary day certificate which she said she would send via email..to this day we have not received anything. Either management has "don't care attitute" or lack of customer service training. The desk clerks clearly need additional training as no offer to have manager call back was offered. | |
Billy Cannon  | 3/16/12 |
| My stay at the La Quinta in Boerne, Texas was less than impressive. I have stayed at many La Quinta and have been completely satisfied, but this trip was unimpressive and feel that a partial refund is in order. The front desk personnel were less than helpful with all the following problems. From check in, it took 20 minutes just for someone to come to the front desk, and even then took her time in getting to us. Next, the gym was in terrible condition, the treadmill was out of order, and the weight machine was broken as well, with no sign of repairs throughout the week. The free breakfast was terrible, only one of the 5 days we were there were the eggs even edible, and refried beans were served everyday. The internet connection cut in and out throughout the entire stay, which is useless when you are traveling on business. Also, went down on the third day to use the spa, it was then out of order for the entire stay. When you research to stay at these hotels, you pay for what is advertised, most of the ammenities were not able to be used and no efforts were being made to fix them. I would like a response to see how La Quinta feels about their hotels being run in this manner. Dissappointed. | |
| Elsie | 2/20/12 |
| I never received a response to my email below and made the mistake of giving them another chance. The service during my 02/16-19/12 visit was HORRIBLE and the room was dirty. They put dirty sheets on my bed and LATOYA ( front Desk Manager) said she didn't care and wasn't sending anyone to change them. She told me to go stay somewhere else. As a long time La Quinta rewards member or nor former La Quinta customer I am taking her advice and you should too! Re: Your stay at La Quinta InnThursday, January 19, 2012 8:13 AM From: "Eadams" What changes are being made to insure these things won't happen again? I have business in Milwaukee over the next five months and have to consider where I will be staying during those months. Elsie Adams --- On Mon, 1/16/12, La Quinta Inns Glendale N-Hampton Ave From: La Quinta Inns Glendale N-Hampton Ave Subject: Your stay at La Quinta Inn To: "ELSIE S ADAMS" Cc: "La Quinta Inns Glendale N-Hampton Ave" Date: Monday, January 16, 2012, 8:17 PM Dear ELSIE S ADAMS: Thank you for taking the time to tell us about your experience at the Milwaukee - Glendale/Hampton Avenue La Quinta. I am sorry that your stay did not meet your expectations; please allow me to express my sincerest apologies. Your satisfaction and continued trust in La Quinta Inn are our top priorities. We look forward to showing you that we are working hard to make sure ea | |
| beverly | 2/17/12 |
| I went to the La Quinta Inn West in Galveston on Feb 5th in anticipation of leaving on a cruise the following day. Went went to our room only to discover that there was no heat. Nothing worked. When I called the desk, I was told that we could move but since we were already settled, I did not want to do that. The choice was mine, I understand that but what I don't understand is the rude and dimissive manner from the desk. The next morning, we were supposed to be shuttled to the ship based on the time we signed up. We waited, and waited, and finally was told that the shuttle could only accomodate twelve people and was going alternately from La Quinta to Holiday Inn Express next door. Many were angry and decided to drive to the port. Others called a cab. We waited and finally got to the port about 2pm. The return experience was just as frustrating. We stook outside in 45 degree temp/wind for over an hour and a half before the shuttle finally arrived to take us back to the motel. I would never recommend this experience for anyone. The motel staff are rude and unconcerned. They offer a service that they are not equiped to handle. The whole experience tells me that I will make better choices in the future. and it will NOT be La Quinta. | |
| Tore up | 2/13/12 |
| Ok I'm DONE.. Wanting to get away for the night and relax after a very long wk.. Decided to stay @ the Laquinta hotel in West Long branch nj by the shore..woke up itchy!... By 1pm arms broke out with what appeared to be insect bites! And 24 hrs later the bumps are now swollen red and horribly itchy! Went to my drs.. Only to find! I had been biten by "BED BUGS"! Not only pissed off but discussed.. The place dididnt appear to be a bug ridden hotel.but I got the bites to prove it.. Cooperate will hear from me ! This is big aproblem. And uneceptable! | |
| N. Hall | 2/6/12 |
| I just went online this evening to book a room at La Quinta and to check my Rewards account. Guess what??!!??? There were 0 reward points. I did have 75,000. I called their customer service and he started lecturing me on their 18-month stay or lose policy. No email, no phone call, no friendly reminder in the mail that I was going to lose 75,000 points. He did say at the beginning of the conversation that a email was sent but later, after checking my email file on La Quinta, I told him there was nothing. He then retracted his story. I told him I earned those reward points and they should have notified me when it was apparent I would lose them. He then started lecturing me again about their "18-month policy." Then he hung up on me. The corporate office will receive a letter on this. And I am writing this so all of you will know that they really do not care one iota for any of us, it's all about their survival. Hope you stay elsewhere. | |
| Robert Bush | 2/4/12 |
| Email sent to General Manager Durham NC LQ. I know I received this email because your computer generated it. I will no longer stay at your La Quinta and maybe La Quinta period. You personally showed a lack of leadership skills, a lack knowledge and a lack basic management skills as the general manager of the Durham, NC La Quinta. You displayed a total lack what a good manager needs on several occasions in our brief encounter. Your lack of these skills are also displayed by the lack of skills of your desk clerks last night. This does not apply to all of clerks in spite of you. You do have a few excellent clerks. I will mention just a few problems with your hotel and you personally. -You do not have the basics leadership skills a good general manager should display to your employees. You have no clue as to the layout of the problematic rooms in your hotel. The rooms with the TV at a 90 degree angle to the bed is the example I will use. Room 110 specifically. When I spoke to you personally at about 4:00 PM on February 2, 2012, to make my reservation for that night, I specifically requested a room with the TV at the foot of the bed and not perpendicular. So what did you do? You, either by ignorance or lack of knowledge assigned me a room I asked not to have. Your lack of basic leadership skills was displayed by this as well as your desk clerk for that evening. She didn't know the room layout either. If you choose not to learn the layout of your rooms then why should your employees learn the layout. They don't know, because you do not expect them to. They sit there for hours at night. Maybe a room diagram would help. That being said I find it interesting that the three rooms offered to me that night all had the same layout. Maybe you all do know and give these rooms out last because most customers do not want this type of room. Why would a hotel room have this set-up? I suspect the room was remodeled and maybe a queen bed was replaced by a king. The king no longer fit facing the TV? What was done? TV left on the dresser rather than move the TV cable to a location where the TV can be seem by your guests and bed facing from the TV. This is just a guess. These rooms are unsatisfactory. -Hotel Luggage Carts: You have no controls to ensure these carts are returned to the lobby. A simple friendly note/reminder to the guests is needed. By choosing to not do this, you are giving approval for your guests to keep the carts overnight. So what happens when all the carts are kept by your guests and a handicapped guest checks in and there are none to be found? This happened to me last night. What did your clerk do when I asked about where the carts are; She tells me, a 100% handicapped guest to go and look for one!!!!! When I decline to do this, rather than check me in and get me and my wife to a room she disappears for 20 minutes to look for one. My wife is in the car after a 10 hour doctors visit to have a blood transfusion and chemo therapy for her ovarian cancer. A fact that is known to most of your employees, as I and my family and friends have stayed at your hotel numerous time over the past two and half years; I stayed at your hotel 40-45 times in 2011. -When I finally get my wife to our room after about a 40 minute delay, I find the room is totally what I specifically asked not to have just 5 hours earlier. Totally unsatisfactory! I come back to the lobby to complain about the room and ask the desk clerk to call you. She refused and called the Durham police!! An overreaction and total lack of customer relations skills. Again a 100% disabled customer who walks with difficulty.When the officer arrives and the situation is explained the officer sides with me and asks her to call you!!! Then again the clerk comes up with 2 sets of keys for two other rooms and asks me to go look to see if the room is set up as I requested. Again I refused because it is 10:00 PM and I am barely able to walk any further. So the clerk checks the rooms and finds they are both set up with the TV perpendicular to the bed. The clerk then misrepresented the truth by saying that they are the only rooms available. My response was; what about an upgrade to a suite? And yes a suite was available. This room could have been offered 30-35 minuted earlier and most problem would have been avoided. Total check in time; over 1 hour. -Then the next morning you call my home phone number as well as the room number in order to harass me. And then you show up to my room and pound on a door that has a DO NOT DISTURB sigh on the door. This is an invasion of my privacy as I am in my underwear with no shirt on preparing to check out. Sir!, you do not have the very basic leadership skills to run this La Quinta. You are fired!!! You and the La Quinta chain has lost a loyal customer. As a US Marine Corps, retired, Lieutenant Colonel I practiced leadership at the highest level and can recognize someone who has no leadership. This response as will be sent to La Quinta's Corporate office with the formal complaint that I have already sent. | |
| Craig | 1/31/12 |
| People the real problem i been told and the one to be blame for all the crazy crapp is a fat head guy who visit periodically and ashure so low standarts the Regional manager Brad Scheffer, a disgrace for the company he is really the one to be blame. A shame for such promising company who actually has fall so low i will never stay again on any of their hotel's , or recomend. what a disgrace of management. | |
| Mr. Im telling you right now how it really is | 1/27/12 |
| Look folks, there is something you need to know about the corporate of La Quinta, the owners of La Quinta by the corporate lable "Black Stone" and these guys are the one you are really dealing with in your negative black experiences, it's not the actual properties, think deeply and concisively here for a bit. These owners are telling their operators what to do and in what they are looking for in the running of the business...These guys have all other subordinates hands tide so that you and I as travelers can not be so easy compensated, or reimbursed, so once the money leaves, we are not to be expecting it back, hince the trouble with bank and banck cards, the inability to speak with management right away, the company management accross the nation have, access to our credit card infos, and also our arrival and departures, so they have all they need to set up a good bait and catch movement on multiple guest if property management is savvy enough. If your trusting in management which you, probably are, becuase in your natural mind processing, your thinking why would the person most able to fix a situation I incurr, hurt me or play foul will my lively hood? Well folks, it is that reason alone, us trusting that management would never do it, that they actually do, now it is not all, properties, but a vast majaority of them. Management knows more than the subordiantes so don't be so upset with them, as if they have management Power and Authourity to fix at the drop of a dime your ill situation wheter it be, loud pets or kids, or Credit Card freeze or debit freeze, They check you in, and check you out as they are told to do by their superiors. Lawsuits ought to be sprung upon management for foul play when those individual with access to delicate info committ to their treachery, and also lawsuits upon "Black Stone" in whom we are paying our hard earned money to. Two men and a Cabinet of sorts, are ripping us off and abusing their own subordinates, who are at time too affraid to fight their bosses for fear of a real retaliation. A "What are you gonna do about it" situation for them. Scary I imagine. So keep and eye out for those who really do care, but know their hands are really tied and they are actuall limited yet told they have empowerment to appease us customers or guests, and really don't. Phsychologically disturbing. This is capitolism. This is wrong. But is very much so a real behind the scences happening or possibility of happenings. Don't be so naive. Look deeper than face value, which is front desk, go further into it, yes corporate is most likely your monster, smiling and planning in your face. They will let their employees or subordinates take the fall, or our darts thrown to protect their own tushies while we still remain ripped off and pist to no end in sight. I am still undecided as to wheter i will stay again, but i will seek to have promoted a man or woman who really is willing to run a good business, wholesome relationships, not made up fronts, and willing to serve guests. I would be an ass to think the front desk or maintenance or housekeeping is solely out to get me, they profit nothing and suffer everything, so who does profit, the people we are complaining to who don't want us asking for our money back, or recieving complimentary anything but pastries to stuff our mouths as to say "Shut up and take it". I do feel sorry for those working their. Now also regarding thefts, really the loop hole is just this, private properties really don't have responsiblity to protect your items, for this is all on aggreement of pay for the room and board at your own risk. You are responsible for the safety of child, and assets and or property of your own, anything left behing is as good as free game, even if other folks are taking it, reality here is the world is a bit bent, and some show up when they see you are not aware, and trust it, your not aware one hundred percent of your time breathing. Thanks for reading this for your own awareness and protection. Or better yet, thank yourself for not being so lazy and reading a valueable piece of mind. | |
| Olga | 1/22/12 |
| LA QUINTA SECAUCUS It's one star due to lack of management to uphold their 100% guarantee. This is a copy of a letter I wrote to the GM following our arrival. To date, there has been a generic brush me off email response. I have also posted this on Trip Advisor, and have had 476 reviews in one week. You would think the negative publicity alone would at least deserve some kind of mutually agreeable decision between us and the hotel. November 13, 2001 RE: Reservations 11/11-11/13/2011(2 rooms) Hi Mike, (GM) You don't know how it pains me to have to write to you. We just got home from our weekend trip to NYC and our stay at your hotel. Check In with (Kimberly) went very quickly-our request for rooms near each other was already put on file. However, although my reservation showed the adjusted rate, my friend's room who booked thru Hotels.com, and traveled with her two young children- Kimberly couldn't tell us for sure if the rate was adjusted to the corporate ITT rate we talked about. She had no idea, but told us that it would be displayed upon check out. We got our stuff to the room (214) & (212) and it was spacious like I remember, however I immediately had to call down the front desk and report that there were 2 very large dark stains on the carpet (one right in front of the bed and another right in front of the sofa bed). It appeared to be from a previous guest spill, so I didn't want the hotel thinking we had made it. Honestly, I can't believe the room was rented without that being addressed in the first place. Went do dinner, and noticed that my friend's son as well as my other friend that I was sharing a room with, were both coughing quite a bit, so we wrapped things up, got back to the hotel around 11pm, and hit the sack preparing for our big day in the city so we and the kids could get some rest. Imagine our surprise at aproximately 2am when alarms went off in the hotel. So, now everybody is up due to both rooms having a person coughing, and now we are obviously needing to exit the hotel in 35 degree weather with them. Okay, it's an emergency procedure. I get it. Firetrucks, police all show up, clear the hotel and we find out it's a faulty switch to one of the sprinklers or something of that sort. Back in to the rooms, and try again to get to sleep. Here we go again. No sooner do we get all settled in and just on the verge of sleep, the alarms go off again. Back we go, and as we proceed to the front desk area, the clerk, is telling everyone "there's no fire, it's a switch but I can't turn it off, only the fire department". Great, just great. Another guest proceeds to tell him that "it's the kids in room 204...they are smoking up a storm in that room so bad, that it's even spilling into my room next door-that's probably what's setting of the sprinkler switch-tell the Fire Department to check out that room!". I hear your agent tell the guest, "Well the 2nd floor is ENTIRELY smoking." SAY WHAT??! No wonder, my girlfriend, and my other girlfriend's son are coughing up a storm. They both have ASTHMA!! I tell your front desk agent, why are we in a smoking room, we DEFINITELY made it clear that we had to have NON SMOKING rooms and the hotel IS NOT sold out. All we get is the response "I'm not sure, I wasn't here when you checked in, come back in the morning."....uh, it IS THE MORNING!! So, now we proceed back to our smoking rooms to try to get at least a couple hours of sleep with the kids, and first thing daylight we call down and your agent says she has one room ready we can move to, and by the time we get back from the city we can stop by and get the keys for the second room. She said we could leave our stuff by the door, or we could put it all in the one room already ready-which we choose to do, and if we forgot anything, it would be moved over by housekeeping. She obviously was aware of what went on with the faulty switch that made the alarms go off in the middle of the night, and I told her someone needs to address the situation now that we have experienced two major problems. She said the front desk manager would be in Sunday morning. We were given rooms 702 & 708 now. Came back from our great but (obviously we were all exhausted) trip in the city, and got the 2nd room's key and turned in. Shortly therefter, I realize that I left an unopened bag of food in the first room's fridge and my girlfriend's daughter left her pillow (with colorful personal pillowcase) on the bed in her first room. We report to the front desk and are told that the food was either (A) thrown out, or (B) in the fridge of the office, and the pillow was most likely recovered by housekeeping. Either way we were told to check back in the morning prior to checkout and speak to the front desk manager. Checking out today, there was one female agent (Emily-Elvira?) who we told about the various situations, and she proceeds to make calls and this is her response. "I'm not saying there wasn't food you left in the fridge, but the guest now says there wasn't anything in there, and the housekeeping staff says there wasn't either". Okay, yes, of course, the bag got up and exited the fridge by itself. Oh, my God...just tell me you threw it out or the staff took it already!! Pillow: "I'm not saying you didn't have a pillow on the bed, but the staff says there wasn't one." Yes, of course, that pillow got up and walked out of the room as well. Silly us. Come on Mike, okay-the food fine. Thrown out whatever. The pillow-really?? The smoking room really?? The alarms really?? I told (Emily-Elvira?) I am denying the charges for Friday night. She said the other room was already paid thru Hotels.com. Seems to us, if you can't even tell us what the rate was, then how do you know it was already paid?? In either event, I have contacted my bank, and my friend,has already contacted Hotels.com and has put in a discrepancy until both rooms are refunded the cost of Friday, November 11th. I wanted you to be aware of the situation when you get notification by the bank and Hotels.com. It really is a shame. We went in thinking based on our last time and the problems we had, that no way are there going to be issues again. Wrong. What a pity. You have a convenient location, but the customer service skills with your front desk are COMPLETELY lacking. My girlfriend and I have both been travel agents for 15+ years. and both agree- your front desk needs major assistance in those skills. Considering the level of inconveniences we have experienced yet AGAIN, please refund the first of the two nights we spent at the property for both rooms-the night of 11/11/2011. checked out of rooms 708 and 702 | |
| Unpleasant stay fr arrival to check out | 1/19/12 |
| My boyfriend and I went to San Antonio and stayed at the LQ on the river walk. Upon arriving we were blocked in by valet parkers, took over five minutes to be greeted when we were the only ones there, had to wait on the cleaning service, didn't get a room close to our friend which we requested, charges us way more than quoted, the tv didn't work, and there was a dog in the room behind ours that barked ALL night. Will never stay at another La Quinta! | |
| A Keeton | 1/18/12 |
| I recently stayed over night at the La Quinta in Birmingham AL on Riverchase PKWY and upon checkout I left a pair of Nike AirFlex Trainers(whit/black-orange-drkgrey in color size 11.5).It took two days of me calling the hotel before anyone would even look for the shoes. Which I felt was a stall tackic because the house keeper had taken them. I am still waiting on a phone call from the mananger which I stiil have not recieved.My wife and I checked in at 6pm on 1/13/2012 and checked out on 01/14/2012 at noon. I am very disappointed with this establishment, because I know for a fact I left my shoes and for my concerns to be blatenly disregarded is down right disrespectful. | |
| Jessica Bonaparte | 1/7/12 |
| I am at La Quinta in near Busch Gardens and the bathroom is full of roaches.... I came for a mini vacation and lets just say, I will not be coming back every again.... This is unexceptable. Very very disappointed. | |
| Emma Sand | 1/7/12 |
| FYI- When we reserve a room on LQ.com or through the 800, we are ONLY confirming a 2 bed or 1 bed room. Any other requests are just that, REQUESTS ONLY. This includes Smoking, Non Smoking, Refrigerators, microwaves, Upstairs, Downstairs. These are all ONLY REQUESTS. If the actual hotel can accommodate our requests, they will. Certain times of the year they can not. The website only allows reserving a room-bed type. The website does not know if the actual hotel has non smoking or smoking rooms left. The website does not know if the actual hotel has upstairs or downstairs rooms left. The website does not know if the actual hotel has refrigerators or microwaves or rollaway beds available. The same goes for the 800#. The people we talk to through the 800# DO NOT KNOW what the actual hotel property has available. They ONLY KNOW if the property has any 2 bed rooms or 1 bed rooms. They CAN NOT SEE if those available rooms are smoking or non smoking or if they have microwaves or refrigerators. I have experienced this first hand. During a properties busiest time of year a lot of people don't get what they are hoping to get because it is NOT AVAILABLE. PLAIN AND SIMPLE!!! This is especially true if we wait until just a few days before we plan to arrive or worse yet, reserve a room ON THE DAY OF ARRIVAL. I don't smoke but have had to go into smoking rooms because that is all that was left when I made a reservation. This was all explained to me during one of my stays. And it all makes sense. The individual hotels don't run the website. The Corp office does. How does the Corp office, in Texas, know what the hotel in Miami or Chicago, etc. has available. They DON'T! The same logic goes for the 800#. I thought I'd pass this on. If you want to know for sure if your preference's are going to be available, call the hotel directly. Make sure you are talking to the actual hotel because when you call a hotel phone number and if you push the wrong number, you will be directed to the call center(800#). Then you are talking to someone who does NOT know what the hotel has available-except bed type. If they say, "Oh yes, there are non smoking rooms", or "Oh, yes you will have a micro/fridge", or "Oh yes, you will be downstairs", etc., THEY ARE FULL OF IT!!!!! The people at the Call Center (800#) are not in communication with the hotels. They DO NOT KNOW what hotel properties have available or don't have available EXCEPT bed type. The 800# will also overbook a hotel. I have witnessed this also. I checked into a hotel once and while I was standing there (waiting for my smoking room because I booked a room too late), the front desk clerk looked kind of aggravated. I asked her what was wrong and she said the hotel has been sold out for 2 hours and 2 reservations just came over from the 800#. Imagine how mad those people were when they came in for their reservations. I feel sorry for the front desk people too, because it's not their fault. They are only doing their job and, to a certain extent, their hands are tied. By the way, if you read the fine print on the website it says everything I just told you about "requests". "Smoking preference's based on availability" and "You can enter special requests through the "Special Requests" field of your reservation. The hotel will do its best to accommodate your request." DON'T BELIEVE THE PEOPLE AT THE 800# either. I really don't think they care. IMO, if they did care about you and me, they would be honest and say, "I don't know" or "that's not a guarantee" or "please hold, while I call the hotel and ask". I think they are just trying to get their quota at our expense and at the expense of the people working at the hotel. Just trying to help....... | |
| J. Rivera - FL | 1/5/12 |
| On 12/31/2011 we had a big family reunion starting in Tarpon Springs and finishing in Orlando, FL. We arrived in Clearwater on 12/30/2011 and I made reservations for two rooms (533 & 542) at La Quinta Inn Clearwater Central, located at 21338 US Hwy 19 North, Clearwater, FL 33765, despite my previous bad experiences with La Quinta in 2008. I am/was a La Quinta Rewards member and had a really bad customer service experiences at La Quinta in Orlando back in 2008. My wife talked me into staying at this location because it was going to be for just one night, so I decided to give them another try. Little we knew we were going to regret this for the rest of our lives. We arrived around 8 pm and got into our rooms. The other part of our party had recently returned from a trip to Peru and had brought us a few gifts from that trip. Among those gifts, was a beautiful and elaborated painted picture of St Jude Thaddeus that they had it framed for us. I am a Christian and St. Jude Thaddeus is my favorite Saint. This was the St. Jude from Peru, so the image is very different from the one we know. We exchanged all these gifts that night in the room after we returned from dinner. Next morning we got up a bit late, do to staying up late the night before, and literally rushed out of the rooms checking out after 11 am. We went to Tarpon Springs, met with more family members and drove that afternoon to Orlando, FL to our next Resort. As we got everything into our room, we realized the framed picture of St. Jude was missing. We turned the vehicles upside down and could not find it. We realized it was left behind at La Quinta in Clearwater. There was no other place. We left La Quinta, went to Tarpon Springs, had lunch, shop a little and drove to the next hotel in Orlando. Immediately called La Quinta in Clearwater and the person at the front desk said he would call us back. He never did so we called again and he claims it was not in the room. That the item might be in the manager’s office and they did not have a key to that office. He advised we call the next morning and talk to the front desk so they could speak with the employee who cleaned the room. He also said that the manager would not be in until Monday 1/02/2012 because of New Years. Next morning we called again and the person at the front desk told us he would investigate and call us back in 2 hours. 4 hours passed and no call, so I called him back and he told us the same thing. The framed picture was nowhere to be found, he did not have access to the manager’s office and to call again next day, Monday 1/02/2012. The next day, Monday, I called, explained the situation and asked for the manager. The person at the front desk told me the manager was around the property, but he/she would tell the manager to call me. I explained that I was told the same thing many times but I never received a return call. He/she said that she/he would make sure the manager will call me back within 2 hours. And so the manager did call me, but to my amazement, she did not know anything about this incident until now. There weren’t any notes in the system, a lost item report, a written message on paper, a note on the manager’s office or even a phone call to the manager the first night. She said she was sorry about the incident but the framed picture had not been found. She also stated that her employees have 4 years with the company and have never had an incident. She stated that if the item turns out, she would call me to get my address and mail it to me. As an FYI, I am an Area Manager with a National and publicly traded Company and I supervise 8 stores in my district. I say this without egotistical intention, but with the purpose of establishing a background. With that said, 2+2=4, not 5. The last place the item was seen was in that room, so I know we left the item behind in that room. I understand it was our mistake, as we should be more careful with our belongings. I also understand the world we live in, is not a perfect world and we all get tempted at one point or another. However, that doesn’t mean customers cannot expect to have an item returned, if left behind at a well known hotel chain. I have taken the time to write today, not with the intention of receiving a letter of apology or a free night. The manager has already said she is sorry and I will not step into another La Quinta Hotel. But so you open your eyes and see what is going on at La Quinta hotels in the field. The item was taken by someone in that hotel and I may never get it back. The manager stated that, “this has never happened here before”. Well I will add, "that you know of". I called 5 times between Saturday and Sunday, spoke with her employees, but no one completed a lost item report or even placed notes regarding this incident in the system. If I would have not insisted up on it and continue to call, the manager would not have even known about it. As a matter of fact, I was about to give up on Sunday but the fact of knowing that there is a dishonest person(s) among the employees at that hotel, was enough to motivate me to follow thru to today. So, just as I was about to give up, I would not be surprised if others have given up after the first call as well. In this day and age travelers have many options when it comes to lodging. We look for a clean place, which by the way both rooms we stayed at had a very strong odor, and reasonable price. But most of all we expect great customer service and peace of mind. We travel very often, especially with our grandchildren and they have left a few items behind at hotels, but these items always show up. We even had a hotel ship it back to us, at no charge! Of course, Walt Disney World is a different story, but it shouldn’t be. We should expect honesty and good customer service from every hotel we step on. If this was one of my stores I would start an investigation ASAP. I am doing my part by sharing my incident with you. And just so you know, I will share my incident with all travel advisory websites. Not with the intention of hurting the hotel name, but to warn travelers of this specific hotel. | |
| Qaiser Abbas | 1/4/12 |
| Theft @ LQ I am gona tell everybody the incident happened with me when we stayed at LQ, so everybody will think twice before making reservation at LQ. I and my wife stayed at LQ southwest Houston, TX. over the christmas weekend, when we went to the breakfast area for breakfast my wife put her purse which also contained my wallet inside on the chair and went to get tea and I went to get my coffee too when we turned around the purse was gone. There was another family taking breakfast at that time sitting about 3 tables away from us, we were sitting on the table next to the storage room door, and an employee was working in the area, we reported the incident to the front office, she prepared the paper work, reported to the police, called the manager, who was not at the property, but he didn’t come to help but said I will come tomorrow and watch security video( they didn't have camera in the breakfast area, only in the lobby). Later the employee who was working in the breakfast area was leaving for the day had a big bag hidden under her jacket, I asked the front office employee to stop her until Police arrive but she refused to take any action. We lost everything money, driver licenses all credit cards, ATM cards and very important documents. So we were left with nothing and no means of getting money from the bank while 350 miles away from home. | |
| kAY | 12/31/11 |
| DO NOT RECOMMEND LA QUINTA IN CHATTANOOGA TN! THERE WAS RUNNING UP AND DOWN THE HALL ALL NIGHT AND HOTEL WOULD NOT TAKE RESPONSIBILITY FOR KEEPING IT QUIET FOR GUEST TRYING TO SLEEP TO GET BACK ON ROAD!!!!!!! IT IS HOTEL RESPONSIBILITY FOR WELL BEING OF ALL THEIR GUEST! THEY WOULD NOT EVEN ADJUST BILLS BECAUSE OF THIS!!!! STAY AWAY FROM THIS ONE IF YOU EXPECT TO BE TREATED DECENT FOR THE MONEY YOU HAVE TO PAY! | |
| walter mitchell | 12/19/11 |
| stayed in a dump West Southern Ave Indianapolis, Indiana. Parking lot had more potholes and cracks than a Brooklyn street. Felt very unsafe using the rear entrance. After numerous times speaking to customer service they said they would send a voucher. Called today and the have a wonderful day customer service says they cannot send a voucher. The money does not mean anything but I just sent e-mail to all 211 people on my friends list and told them this. LA QUINTA TALKS THE TALK but does not walk the walk. walter mitchell lancaster, pa | |
| jake | 11/30/11 |
| I had a terrible experience at laquinta. Just to let everyone know this website isn't affiliated with laquinta in anyway. If you go to lq.com and go to contact us you will actually get the real corporate office. The only reason I might go back is because the corporate office fixed the situation. Ive come to find out that the franchise properties are alot worse they go by there own rules. | |
| Tammy | 11/26/11 |
| Never will I stay at La Quinta name of corp should be changed to PISS POOR Hotels Wish I would have read reviews!!! DO NOT stay at Miami hotel. At least 30 guest sitting here waiting on rooms !!! Everyone is mad about service | |
| Desiree M | 11/3/11 |
| Horrible customer service at La Quinta Sandusky. They allowed the hotel to be booked to a large school group. The kids left trash in the hallways, caused constant noise disturbances and after calling the front desk nothing happened. I got a lame apology in the morning, but nothing taken off my bill for the inconvenience. | |
| Gartrell Ladell | 11/5/11 |
| I was at the La Quinta in Merrillville IN last week, Oct. 26-28. Was told that it would cost 184.80 for the three nights by the manager (Brad), but he ran my card for 416.64 and when I told him that he over charge me. He said that he ran my card for the amount he told me , but when I pulled up my account on my phone showed to him." He didn't know how that happen"l. So I call my bank to tell them the what happen to stop the transaction. They talk to the manager, gives him the fax# to send a letter head showing the correct amount to fix the problem so those funds could be put back into my account. Because now my card is locked behind this mess!!, I can't use it until they send the bank the fax letter saying the amount they where to get. So to make a long story short I spented the last four days!! with no money, going back and forward with bank and the hotel trying to fix this problem. Because the bank never got the letter the hotel said they sent. So I had to borrow money!! to get to the airport. To get home back to Dallas Tx. And when the hotel finally got it right they still charge me the 184.80 when I feel like they owe me four days!! of going with no money and the 184.80 they charge me for the room. Hell!! I know they owe me, it's because of them this mess happen. Unless I am compensated for this I will not be staying at LaQuinta again!. And they will be hearing from my lawyer. | |
| D. Olsen | 11/6/11 |
| Drove out of our way, after ten hours on the road, to stay at LaQuinta at Fort Jackson, Columbia, SC. We are senior citizens and had a previous good experience at this LaQuinta. We presented a coupon and were told that they would not accept it that day. Our bill was almost twice the price on the coupon. We were so exhausted we could just not go any further and stayed. I call this come-on false advertising. | |
| Lynn Marie | 11/7/11 |
| We have stayed in LaQuinta in Sebring FL. 4 days in Aug. 3 days in Nov. It is a great hotel to stay in. Clean. Courteous people. No noise. I felt safe there. We had our little dog with us and he woke up at 1 a.m. and I felt safe walking through the halls taking him outside. Great breakfast. | |
| Tiffany S. | 11/7/11 |
| My stay in Longview, TX was HORRIBLE--probably because they CANCELLED my reservation without my knowledge. And when I asked them who cancelled it,they could not tell me because their records didn't indicate that information. So basically, I was stuck 8.5 hours away from home without a place to stay...awesome La Quinta, awesome. They have lost my business permanently. They will also lose business from my family and friends, and anyone else who will listen to me complain about their poor customer satisfaction skills. | |
| Ruth Kaye Friedman | 11/8/11 |
| My daughter and I recently stayed at La Quinta Dallas Uptown (Last week). I love your hotels normally and would not want to stay anywhere else. However, this was the worst experience I have EVER had. Imagine coming back to your room and finding your door open! Not just unlocked, but open. I want to be contacted regarding resolution of this matter. In my mind it is an unacceptable error. Nothing was taken, fortunately, but that hotel is right off the highway and was open to the public view. Please contact me immediately............ | |
| never again at LaQuinta | 10/31/11 |
| Can't give less than a one star---too bad,they really earned it in Las Cruces,NM Mansillas location. Complained for a refund, mgr stated no record of it though a 3rd party hotel booking agent had the records confirming issue. Dirty room, garbage outside the room,moved to another room, then bedbugs in the 2nd room. Left for another hotel. Manager did a great job of losing thousands of $$$ for his company. Homeless shelter looks better!!!! | |
| Kim S. | 10/30/11 |
| My stay at the LaQuinta Inn was not good at all!!!!! We didnt have a working t.v.,air was not cooling the room. There were no maid services there to clean anything. Very horribale experience in Savannah Ga. | |
| Erin Cain Black | 10/25/11 |
| We have stayed at numerous La Quintas due to the fact they except pets, I like them so much I joined there rewards to earn free rooms. The last couple of times it's been horrible. We are currently staying at the Temecula Ca LQ and the manager is so rude I just want to slap her. The last few mornings in the breakfast area, my fiancé and I got to dine with the entire housecleaning staff, which was really weird!! Then we have a room occupied above us and the people have been non- stop with the noise and the manager doesn't even give a crap, like oh- we'll I should just deal with it. I do not recommend to ever stay at La Quinta Temecula Cali. | |
| Pam | 10/26/11 |
| We had two rooms reserved in Rapid City, SD for two nights. We checked in went to the rooms and I would not let my grandson come into either room. They were FILTHY!! I have never seen anything so gross!! From the curtains to the carpets to the pubic hair in the shower. I realize they are pet friendly, but give me a break! We have a pet and there is no excuse for the filth in these rooms. I would not let my pet stay in a room like that!!!!! We complained at the desk, they sent us to two other rooms to look at and of course they were no better. I demanded my credit for these rooms on my credit card and of course they would not do that. They offered to clean the rooms up, but I did not have the time for a total room remodel, they need to gut that whole place. On our way out we noticed the HUGE spider web hanging from the light in the lobby. How disgusting, we would never recommend this place to anyone. I will be writing to their headquarters. | |
| Guy Sardo | 10/24/11 |
| La Quinta in Ventura Ca. My wife and I live 460 Mile from Ventura Ca. We left our home at 4:00 A.M. so that we could arrive in early in Ventura to check in. We arrived at 11:30. Walked in to register but the lady at the counter said that there were no room available be cause they all needed to be cleaned and peaple hadn't checked out. There were only 11 cars in the parking lot. This is a large hotel of 3 stories. We had reservations. I told her that we had to be in Santa Barbara at 2:00 that afternoon and we would be up there until 9:00 and when we get back into Ventura we would stop in the office to pick up the keys. She told us that she would not register us. I have never been to a hotel that would not work with us and was very unfriendly. As we left the office there were two men in the parking lot talking about how rude she was to them also. The ladies name was (Amanda). We will never stay at a La Quinta again!!!and the corporate office has yet to hear about this, as well as about Amanda. Beds were comfortable but the room need to be updated a lot. Very unhappy! | |
| Jane Zhou | 10/17/11 |
| I just got back from the La Quinta on University Avenue in Berkeley, California. The place is Horrible. First, the sheets were not changed when I got in the room. Then I got bites on my legs when I woke up in the morning. The carpet in the room was old and dirty. It was a horrible experience. Now I am told that the bites on my legs are bed bug bites. I would advise everyone not to stay in that La Quinta. For me I will not stay in any La Quinta ever again. | |
| Willie | 10/13/11 |
| I stayed in La Quinta in July and paid my $406 bill the day I left. 4 months later La Quinta debited my checking account for $300 dollars and I have not been able to get it back. | |
| Leola Berry | 10/11/11 |
| Dear Customer Relations Director, My recent stay at the Conroe, Tx La Quinta was in one word "appalling". Not only did they refuse to honor my daughter's employee discounted rate for the Saturday night, they turned the a/c off prior to check-out while we were trying to secure a room nearby(a tactic used on criminals and hostage takers-I might add). When we checked online we could clearly see available rooms there for the Saturday night at $107. So in my opinion they put my family out on the street just to get a few dollars more for the room. At a time when working class people are feeling angry and cheated and have taken to protesting wall street and corporate greed, I find the Conroe-La Quinta actions disgusting. I would strongly suggest "How to be customer friendly" training for the manager in the future and perhaps some lessons on how to make less greedy managerial decisions also. | |
| Wm. J. Kearns | 10/4/11 |
| Copy of e-mail to Ft. Myers, FL City Council re: "Ft. Myers La Quinta Central Hotel." _____________________ To: Ft. Myers’ City Council/City Hall personnel Re: request Date: Oct. 3, 2011 (Sent e-mail to 3 different departments at Ft. Myers’ City Hall) Upon returning to our La Quinta Hotel on S. 41 (next to Mel’s Diner) at aprx. 8 p.m., (Friday. Sept. 30), my wife and I wanted to refresh a little bit in the hotel’s pool. Two other hotel patrons were also attempting to get into the pool. Both gates of the pool were locked tight. Upon going to the front desk to inquire why the pool gates were locked, I was informed by the hotel’s front desk personnel it was a “city ordinance” – “from “dawn to dusk” Therefore, “the pool closes at 7:30 p.m.” (The Ft. Myers’ La Quinta website fails to mention this.) I was astounded and never heard of such a thing. The front desk lady-attendant added that the hotel has nothing to do with it. It’s “all a Ft. Myers city ordinance” of which “they (the hotel) have no control over.” She continued to try to guess at an explanation – something about “lack of required daytime lighting.” Is there anyone there who can verify this? If so, would that individual be good enough to send me a copy of the ordinance either mail or e-mail. (If e-mail, please disregard any automated return Spam-mail message you may receive. I check Spam mail 2-3 x’s/day.) Our brief, 2-day stay in Ft. Myers was, for the most part, pleasant; however, we will not return if this is the rule for any/all Ft. Myers’ hotel pools. Thank you for your prompt attention to this matter. Sincerely, Wm. J. Kearns, 10566 E. Rabbit Ln., Floral City, FL 34436 e-mail: wjk43@earthlink.net Self-note: Response from 3 people. Major response from Mayor: It’s a Florida state statute, not a city ordinance. Other response included the hotel is not within the city limits (huh? – I questioned this. How can “La Quinta Ft. Myers Central” not fall within city limits when it’s right on 41 a few blocks down from Cleveland? ) and therefore falls under the county jurisdiction I responded to all 3 e-mails emphasizing the fact that I had already called 3 other hotels in the immediate area and all 3 had pool hours ranging from 7 a.m. to 10 p.m. with none of them ever hearing of “Dawn to Dusk” rule. (The diagram of the hotel, which is given to the patron only after check-in), shows the pool hours as “9 a.m. to dusk.” At no other time is it mentioned or shown to the customer either on the website or on the phone when the customer is inquiring and/or making a reservation.) | |
| a. pressely | 9/30/11 |
| im so upset with the services i got from the la quinta in tampa fl. Its located on 30th and busch. I was under the inpression that my things where safe. But my room was paid up and my room card was shut off and officers were called on me. The hotel said they called officers because the maid said my room had a marjuiana smell and marjuiana shaves and that the maid was under the impression that i wasnt coming back.. But when i told them i dont smoke and could i have my belongings. Then i was informed that my money had been moved to the front office and my things were in the room. My things were brought to me missing verious vauleable things.Then i was brought my money missing 2500 dollars.My girl friend is a stripper and a club promoter.so thats the reasoning for the money. But i will be taking futher action.. I was not allowed to know who was the person that wit thur my things. | |
| Jonnie Vargas | 8/12/11 |
| My family and I have been staying in LaQuinta's for many years and have always been satisfied. Not so with the LaQuinta in Tamarac, 3800 W. Commercial. First, there were no towels. We were told they would be delivered shortlly - after 3 hours we were told they were still in the dryer - by 10pm we were told "Oh, we don't have any more towels". Not "I'm sorry" - no excuses. Simply, "we don't have any". This was after getting our home ready for tenting, which is a great deal of work. The first thing I wanted was a shower. That didn't happen until the following afternoon. Of course we had to listen to the F word throughout our visit as there were many others not happy with the towelless situation. The large family BBQ by the pool discounted bathing in there also. We drove home and showered at our neighbor's house, then returned to the hotel to find a bag of towels outside our door ripped open all over the floor. Of course, when we asked for more, there weren't any. The hallways were dirty - locked doors held open with chairs, sticks, garbage cans - the bagels hard - the coffee cold. | |
| Irving Gilbert | 8/14/11 |
| La Quinta in Mckinney Texas Extremely poor Management have no Idea about running a hotel For being a new Hotel it was a joke nothing works in the Hotel from a hot water problem to clothes racks falling off the walls. To cheating one on the Bill. I want to hear from you Mr Goldberg at corporate, you need to go out to McKinney and find out what the is going on. | |
| mary Tennard | 9/21/11 |
| I wouldn't recommend a dog to stay at the la quinta inn at 190 north. 10th street fowler california 93525. My husband is a truck driver and we where layed over so we decided to get a too.it was about 3 or 4 in the after noon so we paid 79.00 dollars for a room. Everything was going good until almost 12am when the management came knocking on our doonr t .anling us we was smokning in the room. Which we was nt. And then called the cops on us to make us leave. I wouldn't recommend anybody staying at this motel ever! | |
| Oscar Torres. | 9/20/11 |
| We just stayed 2 nights at La Quinta in Galveston Tx, and we are extremely dissapointed with our stay. Since we checked in (5pm) They gave us a room that was diry and unmade, (on the third floor with all of our stuuf) We try to call the front desk but nobody answered after 10 times of trying, we went to the front desk, and Had to wait 30 minutes before getting another room. (we had our baby and pet with us, with lot's of luggage) Then they sent us upstairs again, to discover that the 2nd room they gave us the trash can and toilet were dirty!! We called the front desk with no success, so my wife had to clean it. We try to contact the manager but he never showed up (Willis Gandhi) We dont even know if there is really a manager in that property! But the worst we had to experience was on friday night, my wife went to get some ice and she fell off with a large vacum cleaner cord that was plugged in outside on the hall at 1:15am!! WHAT A NEGLIGENCE! She hurt her knee, she went downstairs to show the pictures to the desk clerk and ask him to remove it before someone else got hurt, but hte clerk didn't show any interest at all. He said the manager will call us next morning, but is been 4 days and we haven't hear from anybody!!! We wont stay here never again!! | |
| Edward and Anne Goldstein, Rockledge,Fl.32955 | 9/2/11 |
| My wife and I recently returned home to Florida after spending the week of August 24 to August 31 at the La Quinta Inn and Suites,Cleveland Airport West,N.Olmstead,Ohio. We are both in our mid 80's and I am a W.W.2 disabled veteran with a scooter. We were immediately greeted at the desk by James Woodruff,Regional Manager and the front desk clerk who provided us with a very nice room and double queen beds that had wonderful mattresses. They also provided me with a shower chair and a shower with a grab bar. I had been having trouble sleeping but the beds were very comfortable and I slept well all the nights we were there. The complimentary breakfasts were fabulous and as I had some difficulty manuvering in the area Donna, the Breakfast lady actually brought all my food and drink right to our table. From the Manager to the desk clerks to the maintainance crew they all were great! | |
| Trisha | 9/8/11 |
| My husband and I are truck drivers and find ourselfs staying ina alot of hotels. We have alawya had very good service at La quntia and make it our hotel of choice. However~after staying in the La quntia the last few months at a couple of your hotels we have recieved very bad service~ no micros no frig ~ and the staff rude and uncaring . your hotels appear to becoming more like a motel 6 and for the price U are charging I expect more . Please advise your employees they need to remember that they provide service it is their job. | |
| Bitten by Bed Bugs | 7/7/11 |
| My family and I booked three rooms at the La Quinta, Baltimore North. We were attending a family reunion July 1, 2011 through July 5. 2011. The morning of July 2nd I woke up to find a live bed bug which had finished feeding on me. My cousing staying next door to me found two as well. We both took the bugs downstairs to the front desk. After checking out, we did not have to pay for our rooms. But we were horrifed and disgusted. We left the luggage in the rooms and washed and dried all of our clothes and the local laundromat. La Quinta has refused to compensate us for the loss of the luggage. And to add insult to injury, there was a reported bed bug problem one month prior. I will NEVER stay at La Quinta again! I may never stay in another hotel again! | |
| jim l | 7/8/11 |
| the LQ Inn at 901 fairpark blvd in Little Rock Ar is one of the shoddiest run inns I have ever seen . They jack prices after you have reserved a room via internet , fail to honor AARP discounts , fail to even acknowledge which room was requested(smoking or non)and have poorly secured doors .My wife and I recently (july 5 2011 ) at this facility and I would now rathetr stay in a pig pen than rent another room from L.Q and I will personally recommend to my friends that they do not stay here .Furthermore ,I am launching a complaint with the Arkansas BBB against this hotel. | |
| Andrea forrester | 8/6/11 |
| I have stayed at LaQuinta riverchase in Birmingham Alabama approximately 12-13 times in the last 2 months! I just recenty became a rewards member because I was so pleased with the service/rooms. This stay has not been pleasant. I have killed almost 15 bugs in the bathroom, and after speaking with the front desk they do absolutely nothing about it!!! I have spent too much money on these rooms for there to be nothing done! Unless I am compensated for this I will not be staying at LaQuinta again! | |
| Teresa St. George | 8/7/11 |
| On June 18,2011, we stayed at the La Quinta Inn at Walla Walla, Washington. We were not able to get into the room until 3 p.m. and had to be at a 5 p.m. wedding. Did not get to check the room out as we were short on time. Came back from wedding late and showered and went to bed. Roomed smelled bad. Couldn't figure out why until next morning when I woke up sick and with a terrible headache. I looked out the window and all around the window was MOLD. My husband complained at the desk. No good! Then I followed with letter and pictures I had taken to La Quinta Inn in Walla Walla, the head Corporate Office, and the Washington Health Department. I have not heard back from any of them. I am planning on sending more pictures to a few other places. I will never stay at another La Quinta anywhere if that is how they care about their customers. They don't even care enough to reply to my letter! Think again before you stay at a La Quinta Inn. They charge alot and the rooms are terrible!! | |
| Jeremy Davidson | 7/15/11 |
| Whomever this will help: If you have ever utilized the Returns Department for booking, I would be very careful and follow-up to ensure that your reservations are done properly. I booked my reservations through the returns department on April 10, 2011 for Rapid City, SD. The reservation was completed, I received my reservation number and thought everything was great. I called the actual LaQuinta Inn in Rapid City, SD on July 5, 2011 to verify the reservations and that everything was taken care of. They informed me that they showed no reservations with that number. Keep in mind, my vacation starts on July 23, 2011 and is a family vacation. I then called the Returns department and gave them all of my information and was on the phone with them for 50 minutes to find out that they had that reservation, however it got cancelled. I explained that I personally didn't cancel it, so how did it get cancelled. Come to find out, they as in the Returns Department, not me cancelled the reservation. When they started looking into everything, they made the reservations under somebody else's name that happened to be from Texas and had 4 people staying there on the same date. I thought this was a little suspicious, so I asked if they could verify what credit card was used to make the reservation. They verified it was my card that made the reservation. So they made the mistakes, they booked my room in somebody esles name and used my card, and they looked at the history to determine what quotes were given and rates, however they would not stand behind what was initially quoted. I then asked to speak with a manager, how convienently there wasn't one present. They stated that they would email the information and they would get back to me in 3-5 business days. Well today is July 15, 2011 and I still have not received a single call from a manager about this situation. I have called them multiple more times and have everyting documented on dates, times and people I have talked with. I even utilized their Guest Assistance Line 1-800-642-4241 to no avail. I am super frustrated with this company, as I personally am I store manager for a major retail company and would never treat my customers in this manner. Not to mention I leave in a week with my family for vacation and still do not have a hotel to stay at. I would never, ever recommend, nor will I stay at the Hotel Properties for the LaQuinta Inn ever again. I honestly just don't think that they care about their customers based off of the reviews I have just read, and also on the way that I have been treated. I worked in the service industry for 25+ years, and when myself or my team has ever made a mistake, it has always been my duty to fix the problem and make sure the customer is taken care of. Sounds like they need to revisit customer service philosphies and get things fixed in the future. | |
| Richard Sansevere | 7/17/11 |
| Last night July 16, 2011 my wife and I stayed at your hotel in Ft. Lauderdale Tamarac, 5070 N State Rd. 7. We have stayed at this hotel many times over the years, but as of late this hotel has fallen into disarray. We had checked in earlier and them went out for the evening when we returned the security guard who is suppose to be in the parking lot was a sleep in the lobby and the night attended was no ware to be found. My car was broken into and the window smashed. The hallways and elevator floors were filthy, disgustingly so. | |
| BB | 7/19/11 |
| No WiFi, static tv, burn holes in the blankets and hairs in the bathrooms. The Victoria TX hotel was horrible, I booked 2 nights and only stayed 1 night could not take it any more, but of course they charged me for 2 nights. | |
| Shelley and Kenneth Plake | 7/20/11 |
| Recently on a trip to Corpus Christi, Texas, my family and I had the mispleasure of sgtaying at one of your LaQuingta hotels from Friday July 8 to Sunday July 10, 2011. During our stay there my family and I encountered a number of problems with the room we were given. First of all,the entrance door was broken and could not be accessed from the inside of the room and in order for us to open it, my husband had to crawl out of the window and open it what the key from the outside. This even happened when I ordered pizza to be delivered to the room. I have to raise the window in order to get the pizza and pay for it. When calling and reporting this to the front desk, they did come to fix it, they could have given us another room. It's not over yet, upon entering the bathroom, we found that the tub was full of cigarette burns as well as the comforter on the bed, it had cigarette burns also. When we checked out we told the person at the front desk about this and their response was that this was an old hotel and in the process of being fre novated. My response was why did they not give us a room that was already renovated as I am sure that not all the rooms had broken doors and cigarette burns in the bath tub and on the bed comforter, For a total of $201.09 for our stay I feel that this room was not worth the money we paid. We have stayded at other LaQuinta in other parts of the country and have never come across a hotel like this one and for $89.00 a night I could have gone to the Comfort Inn. Thank you for your prompt attention to this matter and I look forward to hearing from you. I am sure that you can get my home address from the guest book at the LaQuinta located at 5155 I-37N, Corpus Christi, Texas, phone number 361-888-5721. Thank you, Kenneth and Shelley Plake | |
| AS/New York | 7/21/11 |
| LaQuinta, Stonington, CT...This past weekend I received a call at home from Mr. Patel the reservation manager at this LaQuinta. He asked me "why you did not come last night?" You had a reservation. I did not know what he was talking about, I said I had no reservation there. I have stayed there in the past but I had no reservation there for this past weekend. After emailing customer service I come to find out a baseball team had a block of rooms and some how I got linked to them. Do they keep your credit card information??? How else could my credit card information be linked to someone on this baseball team? I emailed customer service and they suggested I call the hotel direct. I did. I spoke with Mr. Patel. After a very unpleasant conversation Mr. Patel hung up on ME! Well, that's real professional! Very disappointed with LaQuinta! | |
| Koncz | 7/21/11 |
| Stayed at Waldorf MD hotel. From reservation to checkout - all these ppl did was lie. They lied upon making reservation that the Metro station was outside their front door; (it is 15 miles away). The pictures were on beautiful, fresh pressed rooms, the stairs to walk to the second floor stink, the carpet dirty, windows full of moisture, trash in parking lot, beat up doors and hand rails. My room carpet was dirty and it did not look like the pictures, I assure you. Upon wanting a waffle for breakfast, there was no syrup, upon inquiring was told, "our orders usually arrive at 7:00, this was 6:00 a.m. Was stated on their website that they have the lowest prices guaranteed, upon trying to speak with the manager as I had a reservation at another hotel that I cancelled that was less money, the manager would not return my call and works on banker's hours 10:30 - 4:00. Was told by check-in clerk that we could have a late checkout of 4 p.m. on our departure date as we were travelling with our dogs and could not take them to school with us, even offered to book another night or pay for the night so as not to inconvenience them, was told there would be no charge and our account would be noted. CAN YOU BELIEVE THE ACCOUNT WAS NOT NOTED. Yes you do believe it and it wasn't. Then they called the police on us because they wanted us out of the hotel by 6:30 a.m. on our departure date even though check out is at 11 and late check out is considered to be noon. The police understood the situation once they arrived and said that management had to follow their protocol and allow us to check out at the very least at noon. Then had to get corporate involved and then the regional manager of which I was on the phone with them from 9:30 to 10:43 p.m. and the Regional Manager, Scott said he could not assist, Imani the Hotel Manager would not accommodate and we had to take a 1 hour Metro ride to DC to attend class and could not be back until 4:00 - so I suspect they thought dogs should stay in the 200* car as the heat index this week is 129*. Imani told us at 7:30 p.m. on Thursday night we could not have a late check out for Friday - some advance notice, huh? This hotel is not even a 1 in our books and we do not recommend you stay here. | |
| Susan Nichols | 7/25/11 |
| I was travelling south on I75 from Northern Ohio to Orlando and, having driven for 12 hours, was looking for somewhere to stay for the night. I noticed a billboard advertising the LaQuinta in Macon, Georgia off route 475. The billboard quoted a price of $49 per night. I thought that was a good deal, so I pulled off the expressway to get a room. When I checked in, the lady at the counter quoted a price of $89. I asked about the advertised price on the billboard. She informed me that she had worked there for 8 years and that LaQuinta had never charged that price. This is clearly false advertising and needs to be stopped. | |
| Mr Huascar Avila | 8/3/11 |
| I canceled two reservations last month Ref # 5254455010134 in your hotel in Lakewood, Wa. I contacted the hotel This morning, the clerk was very unhelpful, she did not want it to give me the corporate telephone number and just transfer me to the general manager. I explained to her that I canceled the reservations because my school at Fort Lewis was canceled and I did not have any need for the room. I hope I can get a refund for $109.00 that they charge me with out my knowledge. V/R, HUASCAR A. AVILA Supply Technician, GS DEPARTMENT OF DEFENSE Department of Military Science University of San Francisco, Army ROTC Phone :( 415)422-2484 Fax :( 415)422-2355 Work E-mail: haavila@usfca.edu AKO E-mail: huascar.avila@us.army.mil | |
| Angalette Parent-Perez | 7/28/11 |
| La Quinta 8303 East R L Thornton Fwy, Dallas, TX. Since arriving here on July 17, 2011, we have not been able to watch our tv. It has been reported numerous times to the front office, with no resolve. I don't blame the Manager or the other Guest Relations people, I blame corporate and Guest tek. Guest Tek should have removed all of wiring and upgraded it to match the HD technology, upgraded the dishes to the hd technology. Guest Tek's failure to do so, and La Quinta Corporates failure to ensure this was all upgraded, is what has kept many guests unhappy with the unavailability of the pleasure of viewing the television. | |
| Angalette Parent-Perez | 7/28/11 |
| What makes it so bad, is the fact that this is corporates page, and they don't even care. Here is something that La Quinta and all big corporations should keep in mind: A customer is not dependent on us... We are dependent on him/her. A customer is not an interruption ouf our work. He/She is the purpose of it. We are not doing him/her a favor by serving him/her... He/She's doing us a favor by giving us the opportunity to do so. A customer is not an outsider in our business... He/She is an important part of it. A customer is not a cold statistic... He/She is a flesh-and-blodd human being with feelings and emotions like our own. A customer is a person who has problems. It is our job to handle them profitably to him/her and ourselves. | |
| Gabriel | 7/28/11 |
| LA Quinta has a serious bed bug issue | |
| Carol Ballance | 7/30/11 |
| We had been on the road for 2 days and our daughter had made reservations for 2 nights for us using her laptop and Orbitz. The first night we stayed at Best Western where we were immediately welcomed! There was one gentleman in front of us who took less than 5 minutes. Only one clerk was on duty. We requested the clerk remove his dauther's credit card and use ours. It was an Orbitz card and he promptly cancelled it and used ours...all on his computer, in a matter of seconds. We actually received a cheaper rate because of our AARP discount about which his daughter didn't know. The next night we stayed at your LaQuinta in Silverthorne, CO. because the Best Western was full. I can see why!!! Best Western had a full breakfast, including eggs and the hotel was clean with excellent, pleasant service, and offers a senior discount. Upon arrival at LaQuinta, there was one couple in front of us and one clerk spent an inordinate amount of time while the hotel manager and another woman who was just "standing around" ignored us. After what seemed like forever, the manager asked if he could help us. We explained we had a reservation through Orbitz and requested the previous card be credited and ours be debited. The manager promptly told us that was not possible. He had no idea what we'd paid and he explained how Orbitz "worked," as if we cared! He said if we insisted he could "try" to work on it, but it would take "hours." Poor baby. We didn't want him to have to do "hours of work" on our account. Upon arrival at home I went to the Orbitz site where I learned that cancellation can be done with no problem and no fee. So Orbitz was not the problem at all. LaQuinta was. I then learned LaQuinta's offers no senior, AARP nor AAA discount. Best Western's same same accommodation was $30 less with courteous service. We'll never go back! | |
| Ryan Blackburn | 7/30/11 |
| Im a vet that lives in Oklahoma so when I have to go to my doctor appointments in Little Rock Arkansas they put me up in a La Quinta downtown on Broadway. I have stayed at this hotel three times and refuse to stay any more. The first visit I was greeted with a motorcycle club drinking, fighting, and partying all night long. The next was the room looked like someone was killed in bathroom and dragged to hallway from the stain on the carpet, nothing was clean at all. That was room 306.I also complained to the person at the desk about the noise because its posted if your not happy with your stay and its not fixed you get a free night; well they told me a biker club was stayin and its going to be loud nothing they can do and I just have to live with it. My next visit I had room 309 not any cleaner but I wasnt bothered so I was able to tolerate the room. Room 611 this is when I said no more. The room just like the other three dirty and just nasty. I woke up late because the alarm clock in the room didnt go off, then got to my motorcycle and found someone broke into all of my luggage bags that was locked. All my tools was gone, my digital camera, and my Ipod, they even took the towels I use to dry the bike off with when I wash it. The desk person when I told them all they said was you want to fill out a complaint. I said yes but I was late already for my doctors appointment that I drove 321 miles to so I had no time to fill it out. They said it dont matter nothing would happen anyway to stop the theives and I wouldnt get my stuff back or even money to replace it, just a thank you letter for stayin at the hotel and it would say we are working to fix the problem. Well if the security gaurd would have been walking the garage instead of B.S.ing with the front desk that might not have happened course I do think maybe the security gaurd and the front desk guy was the ones who broke into my stuff. | |
| Shelia H | 8/2/11 |
| Bought tickets on priceline because needed place to stay while between selling/buying homes. Would have left after first day if had not bought 5 nights. This was the Midwest City, Oklahoma La Quinta on Sooner Road. Shower curtain has mold on it. Very loud and noisy. If you aren't ready early in the morning for them to clean your room, they don't come back. You are left with unmade beds and dirty towels and trash day after day. When went to front desk to get more towels, worker huffed and puffed and complained she would have to go upstairs to get us some more. After 2 hours went down again and still got attitude. Next day same thing again. First day of breakfast was also disaster. No juice, no milk, no fruit and desk person just apologized and said boss was bringing milk. Had to get to work so there went the benefit of complimentary breakfast. If had the money, would give up the rest of the 5 days and go elsewhere in a heartbeat. Please reconsider before staying at this hotel. | |
| Kim Auld | 7/1/11 |
| My husband had surgery at Vanderbilt on 6-29-11. We had a reservation for a room @ La Quinta in Nashville on Harding exit with refrigerator and microwave considering he would be on a speical diet after surgery and we brought food with us. When we reached the hotel we were told that they had overbooked by one room and we were the last to check in so they no longer had a room with refrigerator or microwave but that we could move the next morning (how nice since his surgery was the next morning)! Then we were told sorry we had already processed one room and it will take 48 hours to come back off your card and we were not going to charge to that card we were just using it to hold room. We were never asked if that was the card that we were charging it to. We have stayed at La Quinta before but we will never stay again after we had to rush and find somewhere else to stay so my husband could have his surgery the next morning. Thanks La Quinta for crappy service. If there was less than one star you would have it from me. Thanks for no help during a very stressful time....you added much more stress to us. Kim Auld Sheffield AL | |
| D. Pruiksma | 6/26/11 |
| I am a frequent traveler and have stayed in numerous La Quinta Inns with little to no trouble. However, on this road trip (6/2011) we planned to stay one night in the Moab, Utah La Quinta near Arches National Park. However, along the way we developed a leak in our radiator and had to stay an extra day in Colorado, sadly having to miss our day and night in Moab, exploring Arches. I called the Moab La Quinta directly, explained our situation and was told that the hotel could not cancel the reservation I had booked through Expedia. The clerk said I would have to go through Expedia as they might have "some fees". I contacted Expedia and they were very kind and helpful. They told me that the policy for La Quinta was to cancel 24 hours in advance or lose the reservation and 100% of the room charge. This, of course, would be impossible if extenuating circumstance, like a car break down, were to happen. BUT, Expedia said they would call the Moab La Quinta Inn while I was on the phone, explain the car trouble situation to them, and ask for some leniency in their policy. No soap. The hotel refused, touting the policy line with no flexibility under the circumstances. So, we had to book an extra night in Colorado, miss Arches, pay $650 for a new radiator and, to add insult to injury, we had to pay for the room we would not be using at the La Quinta in Moab. Once back, from the trip, I complained to customer service about the situation, even sending a dated copy of our service receipt from the garage that replaced our radiator to the hotel location and customer service, but the line was held. NO refund. No flexibility. No comment. They even tried to blame Expedia, who I know called the hotel to ask for a refund while I was on the line. When I pointed this last fact out to customer service, there was no further communication from them, period. But this review is not just about this property, it is a statement about the entire La Quinta corporation whose customer service I have found to be superficial at best and any attempt to resolve the issue was ignored and shut down. I tried finding contact information for corporate to elevate my complaint, but they seem to be extremely well insulated from the public, with no apparent way to contact beyond the main customer service, which leads to nowhere. That is how I ended up at this site. The hotel chain's policy is 100% satisfaction or a complete refund. Well, La Quinta, we were unsatisfied, but you took our money and refused to discuss the matter at all. So, I will now scratch the La Quinta Inns & Suites and any other sister chains in the Blackstone family of "hospitality" holdings off my list of travel possibilities for future trips. There is a good deal of competition out there and I think customer support and flexibility should be paramount when the term "Hospitality" is so ubiquitously used in advertising, don't you? In closing, let me say that this review is less about getting my money back, though that would be nice, it is more as a warning to other people booking rooms at the chain. Remember, things do happen during travel and the key is to remain flexible. I recommend looking for a hotel that is flexible in policy, too, and avoid those simply looking out for the bottom line. | |
| Laura Lusty | 6/13/11 |
| I am not sure what its going to take to get this matter taken care, however my stay was a horrible experience my daughter and myself stayed at the La Quinta in Oklahoma City at 800 S Meridian our stay was on 6/3-5/2011 first of all i made reservations a month earlier for non-smoking room when we arrived at 8:00pm that evening our room was not ready it's 8:00pm when we finally got our room it was a smoking room that smelled so bad it make me sick and my asthma kicked in i was very upset i called the front desk that said they would send someone to clear the air with some machine that never happened instead this maintance man came in and sprayed with air freshner which made it worse no other room was available for that evening all rooms they had overbooked the rooms first of all i booked my room over a month ago that was unacceptable, unfortunately we ended up staying in that shitty room, the next day they were still not able to get another room until i told front desk that i had taken pictures of the dead bugs behind my room, in the bathroom , no towels the carpet had not been clean in god knows how long sooo, she finally put us in another room inside the building which was suppose to be an exc.room which really wasn't in my opinion up to par. but before that happened we couldn't find the room she didn't give us good directions so after about 30 minutes i realized that the room was probably inside instead of outside the maid told us were the room was located. The front desk girl was very very rude and her answer to everything was were overbooked her name was desiree she works at 800 s. meridian Oklahoma City LOCATION. Anyways I still have the pictures of the nasty room and just to let you know i had problems sleeping that night because my asthma kicked in and i didn't have my machine with me for a treatment if i had to go to the hospital i would be sending you the bill. I tried to call your 800 number that bullshit too you have a recording and have to have the number of the person you would like to speak with how am i suppose to know that? I will never stay at another La Quinta you also need to get rid of the call girls that were taking the dates into NON SMOKING ROOMS. The carpets were also filthy. I will be posting the roaches and crickets pictures. | |
Mona in Virginia  | 6/7/11 |
| I really have enjoyed staying at the different La Quintas. The employees have always been so nice and the rooms clean. We only went to one La Quinta where they had a smoking room for us instead of a non-smoking. That was an easy mistake that the young lady at the front desk corrected immediately. They have always treated our dogs special and never put us in some substandard room because we have two golden retrievers. Of course I make absolutely sure my dogs make no mess. The last Holiday Inn we stayed at in Des Moines put us down on the ground floor next to the laundry. (We stayed there because our banquet was there and other scheduled events.) I must say the employees in the laundry were very nice though. I do wish La Quinta would have their hotels in West Virginia. We needed one desperately, but none to be found anywhere in WVA. | |
| Michael O. Smith (40 year client from Caballero days) | 6/8/11 |
| Poorest Rating for Greenville, SC night personnel WILLIE, would not give his last name. We Checked in 6/4/11 after a day of packing and moving and were told we could not take our luggage cart through the lobby. Willie screamed at my wife and me about not finding a side entrance and waved his arms and hands like a mad man and threatened to call the police if I didn't shut up. Without exception, the WORST EMPLOYEE I've encountered in 43 years of giving La Quinta my travel business. I am an original member of the Caballero Club since 5/23/1968 and a current Gold member of the Returns Club. It is inconceivable that La Quinta condones this kind of behavior. | |
| Vertell williams | 5/31/11 |
| To La Quinta I posted on this page on may14, 2011. About the Fort Lauderdale location and my stay at that location. my complaint was with bed bugs. I was sure they would not admit to having bed bugs at that location,To my surprize they call me like they said they would after the profesional exterminator had check out the room and found that there was a problem. I do appreciate there honesty. A lady call from risk control and was really nice (Tammy C )La QUINTA GET 4 STARS for at least trying to satisfy there customers.And not give them a hard time. Thank you. | |
| Joel and Brenda Fontanos | 6/1/11 |
| My wife and I do AKC Dog Shows across the Pacific NW and California. We made reservations for May 27,28,29 & 30 for shows in Spokane &Couere d'Lenne that we secured with our credit card. This was VERBALLY CONFIRMED on the phone AND REPEATED back to my wife. WE NEVER RECEIVED e-mail CONFIRMATION, as we have checked our archives; never the less we expected every thing was good. We are La Quinta Silver Members because the rooms are clean and affordable . After an 8 hr. drive we arrived at 11PM from Lebanon OR. We were told that because we did not arrive on May 26-- a day we did not book because we worked that day-- that our room was sold out from under us EVEN THOUGH IT WAS SECURED WITH A CREDIT CARD. At MIDNITE we finally were in a room we were sent to-- a motel that DID NOT CLEAN OUR ROOM until after night #3 upon demand. We always request ground room floors and stay in motels with elevators as BULLDOGS do not climb stairs well. La Quinta sent us to Silver Lake Motel--to a second floor room--with one of our show dogs cutting a foot pad on the broken up cement stairs. He limped during the show which cost him a chance to win as he had never been beaten in his class. LA QUINTA HAD THE ODACITY TO CHARGE US FOR A DAY (May 26) WE DID NOT BOOK. At this point we will never book a room with La Quinta. Stay at HOLLIDAY INN, DAYS INN, BEST WESTERN, COMFORT INN, or flea bag motel. RED LION if you want THE BEST. Do not stay at a MOTEL THAT DOES NOT HONOR ITS RESERVATIONS-- LA QUINTA sucks! We will tell all our Bulldog people and anyone that shows AKC to BOYCOT every LA QUINTA starting with our next show in Yakima. cc: facebook;cuddleums@gmail.com | |
| C.S. | 6/6/11 |
| We stayed at the La Quina Wisconsin. It was awefull from the begining. We had a block of rooms for the weekend with the ok to cancel Friday night if needed. Everyone in our group got their room canceled but me. I was told that I had to stay both nights there was no canceling. I talked to 5 different supervisors. Finally they told me it was canceled. We I checked my bank account on Monday they charged me for Friday night. The service was not good either. Every time i went to the front desk no one was there. I will never stay at another one of your hotels again. | |
| Georgia goebel | 5/24/11 |
| Checking out right now at la quint in rapid city south Dakota Horrible experience Dirty room No bathroom exhaust fan Threadbare sheets Sassy assistant manager Given a smoking optional room when non smoking was confirmed three months ago Inefficient breakfast set up Managers who want to lay all the blame on their minimum wage help (managers SHannon and Betsy) | |
| Al Vanek | 5/26/11 |
| I was not please with our stay at the Pidgeon Forge, Tennessee La Quinta. After we checked in and got to the room, we noticed a lot of hair in the sheets. As I stepped out of the room to report the problem, the cleaning lady was next door. I asked for her to supply us with clean linen. She changed the sheets and then proceeded to insinuate that she would like a tip. Well, not in my book would I tip someone who failed to do the job right the first time. Then we asked why certain items were not in the room. She said that they are not available at this time. I made a request that we have an Ice Bucket. She was hesitant to get one but finally said she would check. Later she delivered the bucket and again insinuated that she needed a tip. Again, I believe you get a tip when you go beyond your normal duty. I personally need ice because I consume a lot of water due to my diabetics. Two more issues, first there was a safe use charge on my bill???? Did not know that there was a safe in the room. Last, the Bright Side Breakfast did not even get past the "B" in bright. The worst ever. The end. | |
| Earnest \Vertell Williams | 5/14/11 |
| To Whom it may concern. I Stayed at Laquinta on may 6, 2011. in fort lauderdale florida. on my way to catch a cruise in Miami. To my surprize I arrived in miami with bites and red marks in the back of my hair line and on my face and legs and arms. I Did not know that your motel is dog friendly. I do not have any thing with people bringing there animals I just do not want to get bitten by there fleas ect. or bed bugs. I call them to file a complain and they said they had to call a exterminator to have the room check out. I told them i have the pictures. plus i could not enjoy my cruise for the inching. I was able to find corsizone cream on the ship. had to wear long pants to cover spots on my leg. I did not plan my 41 anniversary for it to end up like this. If you are going to rent rooms to dog lover please have designatd rooms for them. Its not fair to a person to come in behind a person who has a animal. did that animal sleep in that bed . probably.will not stay at this motel again also would like a refund on my stay and will be contacting corporate. why should i have to wait for them to get some one to come in and spray, So they can say there was no bugs found DAAAAA. YOU JUST SPRAYED.What a Joke VERTELL WILLIAMS | |
| Troy M. Stirman | 5/16/11 |
| I gotta say, after 10 years of being a loyal, platinum-level customer-I'm completely DONE with LQ after this recent stay. Between the athletic teams of kids racing up and down the hallways all flipping night (even after repeated calls to the desk to address the issue) and the all too sad fact that LQ has now fully embraced the pet crowd who can't leave their spoiled 4-legged friends at a kennel where they belong, I'll not be visiting this LQ or any other across the U.S. While I know that management can not always foresee problems with athletic teams staying in their properties, they can address the animal crowd folks by DENYING critters inside the rooms. If LQ's position is that dog owners are their preferred customer- then fine, build exterior kennels away from the humans so we can sleep for crying out loud!! Signed, new loyal Marriott customer, -Troy M. Stirman | |
| DUBRIEL | 5/18/11 |
| La Quinta Inn Phoenix Thomas Road , Just back from a three night stay. The staff was great there ! The room was clean every thing worked well. A/C was ice cold. THANKS THOMAS ROAD STAFF . Phoenix az see you soon. | |
| Pedro Gonzales | 5/19/11 |
| I been staying at la quinta for about 2 years, twice a week.my new location is in oklahoma.Just cant find a good rate to service my needs.the only place i found that would work with me, was the holiday inn.The holiday is a very nice hotel | |
| Non-Smoker who Walked Out of Smoking Room Booking | 5/12/11 |
| We booked our room in Tallahassee, FL through Orbitz for a two-night stay and then had extreme flight challenges getting to FL in the first place. We called the hotel and was told the room we reserved was waiting for us as long as we checked in before 1 am. Exhausted,we checked in at 12:10 am and were told we had the last available room. We were literally blown away by the smoke smell when we opened the door and my 13-year-old daughter sat on her bed and cried because she couldn't stand the reek. Back at the front desk the desk clerk confirmed that there were no other rooms and blamed Orbitz for not notifying the hotel I requested a non-smoking room. I produced the Orbitz confirmation and it clearly stated no-smoking room requested. I told him that was the confirmation Orbitz sent me and La Quinta was surely sent the same information. Even at that late hour there were people in the lobby trying to get a room at that hotel (graduation weekend at FSU)and they were being turned away. I told the desk clerk that we had to check out, there was no way we could sleep in the room. The clerk told me the hotel was already paid for and that money was non-refundable. We left anyway since we honestly couldn't stand the rank room. When we arrived home I wrote Orbitz and the manager of the Apalachee Parkway La Quinta in Tallahassee. La Quinta didn't respond. Orbitz responded promptly. Orbitz's letter said, "Our records confirm that Orbitz did forward your request for a non-smoking room...The hotel will make a room confirmation but will not guarantee a non-smoking room, this is only a request. We have contacted the hotel to request a refund on your behalf. The hotel advised the reservation was a non-refundable reservation and refused to refund you, even though you did not stay at their property." BEWARE! It would have required minimal effort on their part to let us out of our reservation and book one of the groups going from hotel to hotel looking for a room that weekend. And that minimal effort would have reaped dividends when we decided to stay at a La Quinta again. Now, however, why would I ever book a room at La Quinta again? | |
| Satisfied Customer | 5/10/11 |
| Recently my family & I had gone back to my home town to attend ACA Relay For Life with friends. We had not made hotel reservations as it was at the last minute we were able to even make the trip. It meant so much to my friends for me to be there as I recently was diagnosed with cancer. After a long exhausting day of travel and then the relay, we wanted a hotel to get some rest before returning home. We went to the LaQuinta Inn in Lumberton Texas. The hotel was beautiful, extremely clean and the night clerk was such a sweet young lady. We got to our room and as I went to bed that evening felt like I was sleeping on clouds. It was the first good night's sleep I had since my diagnosis. The next morning we had a wonderful breakfast. I will say I didn't get my correct change when I paid the evening before but when I told the manager I was shorted $10 without hesitation he returned my change. The stay was fabulous. I am going to have to call and find out what kind of mattress we slept on. And we WILL stay there again if we ever need to. | |
| Diane Walker | 4/30/11 |
| I am currently in Coeur d'lane, Idaho and the stay/facitilies is totally awesome! I love that your hotels are dog friendly. My little mutts are apart of the family. I have a recommendation for our little creatures. Do you suppose your hotel chain could get doggy dishes for food and water? You could personalize the dishes to say LaQuinta with little green/gold paws and I know your valued customers will appreciate the doggy touch! I sometimes forget my dog dish and have to use your ice bucket for water and the lid for food! Okay, I admited it! If you market my recommendation, don't forget me! Always love staying at your hotels! Dirk and Diane!! | |
| roseanne andrews | 4/30/11 |
| We travel cross country frequently and many time have stayed at LaQuinta all over the country. Mostly we have had great experiences especially at the one in Bristol, Va. However this week we had the misfortune to stop for the night in Tuscaloosa AL on the "big One" night. Your staff there gave us no inffo on what to do in case it hit. We are from New Jersey and most there were from other states who do not experience tornadoes. They should be trained to explain what to do, where to go and all pertinent info. We were put in an end corner alone and apart from everyone else. It was the most frightening experience of our lives and got NO support from your staff. This is inexcuseable. This was I20 and MacFarland, no electricity (not your fault), no food and noone cared to even check on us. Why not have a safe room for travelers and employees and an alert system when power goes. The only way we got info was from a son in NJ by text. | |
| | 5/1/11 |
| Check in yesterday at your Somerville, MA location was a nightmare. My mother and I originally reserved one room in March in order to attend a baby shower for my grandchild. Other family members were also staying in your hotel for the same reason. The check-in clerk confirmed our reservation. Thinking I might want my own room, he confirmed that there were several available choices – queen sized, king sized, twin – all available at our original check-in price of $134. I agreed, and provided him with my Mastercard and driver's license. Unfortunately, I don't remember if I signed a slip. Earlier at the shower, my mother discovered that other people were paying $30 less for the same room reserved around the same time. At that point, my mother asked him why our room was more expensive – and that's when things went downhill rapidly. He informed us that room prices changed daily, and suddenly the room I'd just reserved jumped to $150. I asked him if my AAA card would give me a discount, but he said that the room would be more expensive. I asked about my AARP membership, and he said that wouldn't work, either. So now, the only available room (which I might have paid for) had jumped in price, and I was informed all that he could give me was a smoking room with a twin bed. And he wanted me to give him my American Express card again, along with my driver's license. That's when my voice volume started to rise – and I began to attract attention. A custodian came over and told me to stop 'disrespecting' the clerk. I then realized that this clerk was enjoying this interaction with me – and in fact was smirking. It dawned on me that I was being bullied – probably because of my age and sex. I informed him that I didn't have an American Express card, and he'd already taken my Mastercard. We were at a standstill. I wanted to see his manager. He said that he wasn't available to talk. Take it or leave it, lady. Changing tactics, I demanded to see some card that would identify him. Fishing his name tag out of his pocket (he wasn't wearing it), it read 'Oscar'. “Oscar,” I told him. “You are giving me the runaround and you are smirking at me. Here's how we will deal with this problem. If you do not give me the original non-smoking room that you quoted, at $134 with a queen sized bed, you will see your name and site location prominently displayed on Google Maps reviews, documenting everything that has just transpired, with a one star review. My mother here is a witness.” The smirk immediately disappeared and his eyes started to tear up. These were not tears of regret, but fear. “Oscar, do I now have a non-smoking room?” “Yes” “At $134?” "Yes” “With a queen sized bed?” “Yes.” “I'd like an apology” “I'm sorry.” Not knowing if he'd swiped my card the first time, I gave it to him again. I insisted on a receipt, which he said wouldn't be available until 1 a.m. the next morning – which would be slid under my door (it wasn't, as it turns out – I had to call down later and request it). I extended my hand to Oscar for a conciliatory shake and said I was sorry that it had to come to this. Seeing Oscar's tears, the custodian came over,and once again yelled at me (in front of other guests) for 'disrespecting' poor Oscar. So if Oscar wants to bully your female guests, my request to you is ask him to 'man-up' and wear his name-tag and take some responsibility for his machismo. - and to stop crying when he's called on it. How unprofessional. | |
| A H | 5/1/11 |
| LaQuinta in Texarkana, TX, gave us a room with a comfortable bed and hot shower which was nice; however, the carpet had just been cleaned and the floor was wet and the odor was unpleasant. Being an older LaQuinta, we stayed, but kept our shoes on! There were no other rooms available. In Nashville (South), TN,the management told us the new policy on towels was to fold them damp, they could dry slowly, giving longer life to them. I requested dry towels and finally got them. We learned this after my husband grabbed a towel with which to dry, and it was cold and wet! They do sheets the same way! However, They do serve a good breakfast and we slept well. | |
| Nicol White | 5/2/11 |
| The Laqunita in La Porte, Tx was not the most enjoyable experience. While I will say the front destk manager Daniel was extremely understanding and did his best to make us comfortable the surroundings were not. On a night being at the NHRA races we come back to the hotel and drive through what was thought to be a pubble but ended up being a 10 inch deep pot hole which in turn sliced my tire and cracked my wheel. My estimate states it will cost $1,793.07 to replace my tire and a Harley Davidson F-150 wheel rim......If they could just fill that pothole I think it cost about $10.00 bucks in quickcrete...... | |
| Michael Shervey | 5/4/11 |
| I stayed at the Merillville, Indiana La Quinta in room 245 from April 22-24, 2011. The experience was below normal. It seems the standard procedure at La Quinta is for the Manager to email you about your stay a few days later before the La Quinta General Survey is emailed. When the Manager emailed us, we complained about smoke smell in a non-smoking room, mold in the shower, and a toilet that barely flushed. We have not received a reply via the manager for a week now. Also, it seems coincidental that the La Quinta General Survey was never emailed to us. I am guessing that if the Manager gets a bad response, then the La Quinta General Survey never gets emailed. Funny how that works. | |
| walker/miller. | 4/24/11 |
| just wanted to say thanks to la quinta in sheboygan WIS. . we travel alot and this place was clean, well maintained, staff was awesome .keep up the good work | |
| l. r. | 4/10/11 |
| Daytona beach La Quinta. Dirty beyond belief. None of the remotes for the TVs had working batteries. My child's feet were filthy after walking around barefoot inside the hotel room. There was blood on the bathroom door. (a few spots) The blinds didn't fit properly and there was no privacy. There were three towels for a four and six person room. Thanks for a great stay. | |
| Mark T. | 4/18/11 |
| LaQuinta in Meridian, MS does not honor the coupon in the Mississippi/Louisana Travel Coupon Booklet available at state rest areas. Booklet says valid thru May 2011. It gave me great pleasure for the girl at the counter to see me walk out the door, even though it means nothing to her. Quality Inn accross the street does honor the coupons and the complimentary breakfast is much better. They scramble your eggs or will make you an omelet. | |
| Bob Michela | 3/21/11 |
| My wife and I have been attempting to stay at LaQuinta locations for the last 3 years or so. I will admit the pet policy is what first drew our attention to booking with LaQuinta. Since we began using LaQuinta, I have even gone so far as to travel either longer or shorter distances for a day just to have the availability of a LaQuinta Inn to stay in that night. We have stayed with LaQuinta not only because of the Pet Policy, we have (in all but one instance) been very pleased with the overall accomodations. As of late (twice already this year) we have attempted to book a room at a LaQuinta location where there were 4 floors to their Inn. And both times we were told that management would only allow pets on the highest floor of that facility. We find this to be inconvenient (having to walk longer distances wwith our pet within the motel to possibly invite more pet disturbances)and to be honest with you, most likely a bigger disturbance for others that are staying at the motel that do not have pets. On both occasions this year, we have had to stay at competitor motels because of these restrictions. As we said above, we have truly enjoyed the overall LaQuinta accomodations (except one time last year) except for this recent problem and we sure would hate to start looking elsewhere because of a rule that does not even seem to make sense. I am sure there are many others (we know personally of 3 other families who like us prefer to use LaQuinta) who like us have pets that we love and although we travel quite often, we do take our pets with us. I can't speak for the many others of course but we take pride in our 10 lb dauchsie being very well trained. Pottie wise and other wise. We sure would appreciate it if you could discuss this issue with your facilities that cause this problem for pet owners; so that they might give more thought to the extra problems that this management rule causes and reconsider for those of us that do our best to be thankful for the facility being Pet Friendly. | |
| casey | 3/14/11 |
| I was very disappointed with La Quinta in San Antonio on the Pan American highway. the building looked decrepit. however the room was fair. fair I say because the bathroom door would not shut easily and when we got it shut, the door looked like it had been forced at some time. there was a homeless group staying there. now I don't want to appear uncaring, but they scared me as they sat outside and smoked for hours on end. the staff was very friendly and helpful. THEY were not the problem. also the price we were quoted was not the price most others were quoted. I will think twice before staying at La Quinta again. | |
| Billie Dean | 3/2/11 |
| We usually like Laquinta so we got 2 rooms in Marirtta,Ga.on 2/26/2011.The bathroom hadnt been cleaned at all.Hair & ring still arround tub,toilet very dirty,liter all over floor.The other room was a little better but iron mattress rails were sticking out 4-5 inches,but a little bit cleaner.They did refund one room.Thought you should know how your hotels were being runned.We wouldnt try the breakfast after dirty conditions of room. | |
| Marie Camara | 1/23/11 |
| Would not recommend this place to a serial killer! LA Qunita located in Phoenix, Airzonia @Phoenix North 1. The outside environment is full of prostitutes and strange people! 2. The police are always there because of car break -ins & robberies! 3. The rooms are full of dog shit and dog hair because they are pet friendly and the rooms are not being properly cleaned! 4. The staff appears not to be properly trained/groomed and the General Manager looks like he has not had a bath in days!(He looks like he is a serial killer!) 5. Rooms are filthy! 6. Different several kinds of pubic hairs left in bathroom! 7. Found bed begs!!! 8. No mattress pads! 9. Room stinks! 10. Public restrooms filthy! 11. Stains on sheets, carpets and wall! AGAIN I WOULD NOT RECOMMEND THIS PLACE TO TED BUNDY!!!!!!!!!!!! | |
| John Vestal | 1/26/11 |
| Trying to get in contact with someone in the Corporate Office is unbelievable. I have tried for hours after hours to be contacted but all I get is a dam recording and crap...Does anyone work | |
| Ronald Kurowski W2634828 | 1/14/11 |
| I have a billing problem I stayed in La Quinta Inn & Suites Kingwood TX on 11/29/10 and I was very satisfied and my total bill was $89.51. When I had to return to Kingwood area I Booked in the same La Quinta assuming that my bill will be the same. The desk clerk apologised that computer is down so "just sign in and I will fill in the info when computor will be back on line" I agreed. In the morning the bill under the door was for $105.30 for the same type of the room. I objected. Manager was rude and insisted that I must pay the presented bill. Had I known that My Bill would be higher then $89.51 I would have stayed in one of many other hotels in the area. Bevere of BAIT and SWITCH. | |
| Diana & Frank | 1/15/11 |
| The worst hotel stay ever: 1. We were told we could check in at 1:00 pm on 1/11/11. When we arrived we were told that check in would not be possible until 3:00 pm. 2. When we booked our reservation we requested a quiet area in the hotel. When we checked into room 210 at 3:00 pm there was vacuuming in the hallway and adjoining rooms, maids laughing and talking loudly until 6:00 pm. This activity ceased at 6:00 pm possibly because we called the front desk to complain. 3. Our room was warm and stuffy when we entered. We went to open the window and found that the screen had been bent and ripped. Fresh air or insects greeting us? 4. The light and power for the desk area was inoperable. We called the front desk and reported the problem. The manager came up an hour after our report with a lightbulb and found that she could not resolve the problem. No power to the area. 5. When we asked about the lack of internet service we were told that it had been inoperative for 3 days and they had no idea when it would be up and running. 6. On 1/12/11 after a busy day and returning to the hotel late afternoon we were once again faced with vacuuming in the hallway and maids laughing and talking loudly in the hallways. When I called the front desk I was told that they were sorry and would send someone up to take care of it. This racket did not cease until 6:30 pm. We were unable to rest and prepare for our evening meeting. 7. On the evening of 1/12/11 we finally had internet service. | |
| karen maqngini | 12/30/10 |
| we stayed at a La Quinta for the first time in TEXARKANA TX on 12/26/2010 and this will be the last time.the lady who cheked us in was not friendly and further more when we got to the room was even worse. the room did not seem clean,right by the bathroom door looked like someone had chewed the wood. it was a mess. the tub had caulking around the drain and the tub was chipped. not sure who owns these hotels,but they need some friendly folks to work there and the rooms needs to be cleaned and fixed property. the one we stayed at was 5201 state line ave. we paid cash. But the breakfast was not so good either. the fruit seemed old,but the waffles were great. my name is karen mangini and my phone number is 303 506 5738. | |
| Jody | 12/18/10 |
| I love your delicious crispy waffles - what kind of mix( brand ) do you use so I can recreate this at home? | |
| Grey Ghost | 12/15/10 |
| I had reason to go to Boerne TX on business from Dec 7-11, 2010. My host made reservations for me at the La Quinta in Boerne. After a long day of riding the friendly skies, I was very tired. My reservation was promptly processed and I was in my room (#103) in record time. The night mgr, David Walker, was the friendliest, and most helpful, staff person I've ever encountered...and I told him so. In fact, the entire staff, from the Manager, Vivian Gutierrez to David to the maid, were outstanding. David even offered to prepare a snack for me for my early morning flight back to Massachusetts. Now that's service above and beyond. The room was just perfect...clean, roomy, great bedding, good TV reception. The morning breakfast was well prepared, open on time, nicely presented, and good. I cannot adequately convey how much I enjoyed staying at this La Quinta. After reading some of the prior comments, I suggest you could use THIS staff to train other La Quinta staffs how to earn customer loyalty. It's so nice to catch somebody "doing something right". Thank you. | |
| Douglas Dedrick | 12/9/10 |
| Got cut off there........WILL NEVER STAY AT LA QUINTA AGAIN! RECOMMEND YOU FOLLOW SUIT. | |
| Dougklas Dedrick | 12/9/10 |
| I called to cancel a reservation @ the Cocoa Beach,FL location a whole day before arrival. I was charged $120.00 for a "no show". They are refusing to compensate because I cannot provide a cancelation confirmation. This confirmation is never e-mailed only given oral over the phone. Will be taking this to corporate as soon as offices open. | |
| A J Cahee | 11/28/10 |
| I haven't had a chance to rate La Quinta's yet, due to the fact that I've been trying to reach the Stockton CA Hotel for over an hour while watching the Green Bay vs Alanta Falcons football game Sunday 11/28/2010. I try the front desk, reservation and just stay on the line with no answer to any of those lines. Was hope to book a three night stay from Dec. 20-23,2010 for our girls basketball team who are playing in a tournament not to far from the location. The sad part about all this is that I heard of Stockton La Quintas from of friend of mine who had great things to say about this chain prices and location. I would like for our girls to stay here because of the reviews I read and the price is fitting for our program to afford. Thank you AJ Cahee (530)228-8880 Oroville, CA | |
| Unhappy Guest | 11/28/10 |
| La Quinta must be affiliated with a used car dealership. We travel frequently. We called La Quints while in Denver. Their evening customer service staff in Canada answered. They insisted we give them personal information about ourselves before they'd tell us the price for a room. Just like a used car dealer. We thought it just might be a poorly-trained employee and asked to speak to the supervisor. Waited a long time and we could tell they kept checking to see if we were still on the line. Finally, the superviso hung up on us. So we want to thank La Quinta: Because of their unprofessionalism, we called a competitor and had a lovely time staying at the other hotel. In fact, we'll always go to the other hotel from now on. La Quinta's customer staff surely must be lazy. Or the uneducated person who came up with this used care tactic doesn't understand: Customers have a right to ask about the price without having to give any information except how many people are staying and what night. La Quinta also doesn't seem to understand that people tell other people about such unprofessional experiences. Instead of gaining some loyal customers that night, La Quinta has added a great story about unprofessionalism that we'll keep telling to other customers. Absolute rudeness for a hotel customer service staff to hang up if a customer just wants to know the price of a room without getting tied into more used car dealer information/tactics. Thank you, La Quinta, for saving us the trouble of handing you any of our money (ever). | |
| PrincessJ | 11/25/10 |
| This morning I woke up and started packing my bag and found my black shoes had been stolen. The first room I was given the water was not hot and the heater in the other room did not work properly. I have stayed at other hotels and nothing of my belongings was stolen. | |
| Michael R Janay Top Priority # PO9611461 | 11/18/10 |
| After having driven from Washington,DC to Omaha last July I knew that LaQuinta would become my #1 choice.So,on my trip to Alexandria,Louisiana I checked your directory and made my reservations.My expectations were met and exceeded.The sincere initial greeting I received from Ms Gretchen Twickler,the General Manager,made me feel like an old friend was stopping by-Me!If I wanted or needed anything-just ask.Mr Wayne Jordan gave me excellent recommendations for Cajun food at reasonable prices.Breakfast had choices for all sorts.Would I recommend LaQuinta-YES and would I stay at LaQuinta-YES twice!Thank you.....Michael Janay | |
| Barbara Benjamin | 11/14/10 |
| To Whom It May Concern: What a mess you have going on at breakfast in the La Quinta on Avenida de la Mesilla in Las Cruces, New Mexico! Breakfast was publicized as served from 7 - 10 a.m. on weekends and holidays. Well, today is Sunday, November 14: we arrived at the breakfast area at 7:15 a.m. There was NO MILK FOR CEREAL, NO COFFEE, NO JUICE, NO CREAM CHEESE FOR THE 3 REMAINING BAGELS, NO BATTER FOR THE WAFFLE MAKER!!! What's more, as if more were needed, no one seemed to know how to set up the coffee urn. What gives, La Quinta? How can this be when breakfast was supposed to start at 7 a.m.? The fact is your "staff" (one person) was clearly overworked and in over his head: he was expected to check people out, check people in and also see to breakfast. That's a bit much, especially when one considers that the 12 - 14 in Las Cruces was a big weekend: NASCAR had a race and the annual Mariachi Conference was in town! Your manager should have prepared because he/she had to know the importance of the weekend and should have made arrangements for more morning staff! What a way to run a motel chain. Fortunately, the whole thing wasn't a total flop: we grabbed a couple of hard boiled eggs, one non chocolate muffin (there were only 4 non chocolate ones!), and ran to our room where we comfortably made our own coffee in tasteful surroundings. We surely have to admit that our room was clean, tastefully done, and comfortable. But breakfast was a disaster! Don and Barbara Benjamin 5514 N Moccasin Trl Tucson, AZ 85750 520-615-8755 | |
| Orlando Luna | 10/30/10 |
| Hello I'm writing this E-mail to informed you that my stay at La Quinta in Orlando FL was not a pleasant stay for the following resons. When I walk in my room 419 the toilet was full of feces never clean or flush. second the elevator did not work the next day so walking up 4 floors was not easy. 3. I called to be pick-up at the airport at 22:45 on spot A3 it took the driver 37 mins to pick me up she got to the pick-up spot at 23:22. 4 The shower head has black mode around the water jets. If you doubt the above statement is true I have the pictures. Just E-mail me and I can send you the pictures. My E-mail is Orlando.luna@aa.com | |
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