513 Reviews For Kohls Headquarters & Corporate Office

Kohls worst customer service

kohl's credit card-customer service. I have been a Kohl's customer for many years and spend thousands of dollars a year there. I have meticulous credit and have never missed a payment. Something happened when I made a payment on line and missed a payment. The formula for calculating payments caused me to be 60 days over due. I called customer service twice -to get help and understand what happened and then did further research with my bank to see why my payment did not go through they did not want to hear it.I then called a third time asking to speak with a supervisor who also seemed to have a standard script and again no acklowledgement that I have been an excellent customer since 2008 and they may not be responsible for any errors. I cancelled my account, took my name off the mailing list and will not ever step foot in that store ever again. Send your customer service reps to training on how to speak with people especially angry customers.

Don't call us, we'll call you

They should answer the phone by saying "Hello this is Kohl's. We'll talk to you when we get around to it." Very poor in service by phone. Grab your coffee because you are going to be on hold a LONG time.

Poor Customer Relations

By my own admission, I had messed up paying my Kohl's charge bill. I was not sure when I went to paperless billing, but for some reason my Kohl's bill just left my mind some of the time, adding up late fees. If you look at my credit ratings it is quite high. I do pay my bills. I called and requested some fees to be waived. The person on the phone waived two fees. I asked her to waive three. She said she would waive half of the third. I told her if she would waive the whole amount of the third, I would really appreciate it. I would remain a Kohl's customer. Otherwise, I would prefer not to be a Kohl's customer and to cancel my card. She told me I had to pay the entire amount right there on the phone and wanted to charge me $10 to do so, in order to remove the late fees. Nice. I went online myself and paid the full amount, and she took the late fees off and canceled my card. End of story. Wow. That is how a customer of many years is treated? She was Operator #4086. Ok Kohl's, there are many stores out there. I will do more shopping at J.C. Penney, Macy's, TJ Maxx, Marshalls, Target, Walmart. A good company should always attempt to show respect for their customers. Maybe this was just a poorly trained employee. I don't know.

Bracelet

I purchased a $450 bracelet on Feb 26 . the offer was that I was able to get another bracelet for lesser value for $1. The woman helping me suggested the $75 was a good match , I was concerned about being able to hook it on myself. My husband was standing there with me when she told me 3 times I could exchange it if I didn't care for it. My husband left and I turned to get a swimwear wrap. I realized I was going the wrong way and when I was passing the jewelry counter the sales person who waited on me was doing some kind of dance to show another woman that she got someone signed up to a charge. When I got home the $75 one was too hard for me to put on. Two days later I returned to the store to pick out another lesser bracelet as the previous sales clerk told me I could. The offer was over and this manager was called over and I was told it couldn't be done. What I have to say about all of this is the first sales person was more interested in signing me up to a credit card and doing her "little happy dance than making sure I could fasten the bracelet. then to be told I couldn't exchange it topped it off. I returned all of it. The experience ruined my birthday gift and I will not use the credit card or patronize the store! Macys will outdo their sales people and will succeed further than their store ever will with their genuine concern for the customers as the people they hire do not have this quality about them !!!!!!

Kohls

Was trying to get some hats and gloves for my patients at the Children's Hospital I work at for next year and asked the manager if she could help me out. She was attentive and helpful and allowed me to purchase 30 pairs of hats and gloves that were on sale anyway for an additional 45 percent off...thank you very much. The kids will love getting those Angry Bird, Elmo, hats next year from Santa.....God bless Kohl's for helping out the kids!

when you returning make sure check the amount the one you paid for the item and the one with product credit they alwayz give you less money of orignal amount you paid for the item,and if you do find that out and ask for the reason they looked at you like are you stupid thats how comouter works,,khol's at bay parkway BK NY

Never Again

My first time in Kohl swas horrable, I told them how bad it was and they had no remorse, Years past so I try it again same thing. THis time the one in Austell, GA. There is no customer service at Kohls and I prefer to spend my money where I have some service. Kohls you lost a customer for good!

Bad Return

I purchased a Tablet on black Friday for a Christmas gift. It quit working right after christmas! I took it back.I paid $162.89, I was told I would get back $114.00 ! The reason? I was given $45.00 in Kohl's Cash at the time of purchase ! So that is what I got back $114.00. But on the receipt it says full refund! Kohl's will rip off your money. I will never shop at Kohl's and I am telling everyone I know not to shop at Kohl's in Marysville Washington ! PS I had to rate with a one star to send this post, But the rating is no stars,

The bathrooms and changing rooms in the Menifee, California store are horrible. No toilet seat covers at 11 am on 1/22/13. Cleaning lady that came into the bathroom when I was there, said they ran out. How can this be for a large corp. company. I spoke to the store manager, who was going to check into this. That's the same thing he said last year when I told him about the same dirty woman's changing room that was not cleaned.

Never had A Kohls Charge Card

I was Christmas shopping at Kohls several years ago, went to check out, and the cashier ask if I wanted to apply for a Kohls Chage Card. I said no thank you, she was so persistant as to get points for everyone that applys, I said yes. So I gave her my info she ask for, and her results came back that I was not able to get the card, as my credit score was not high enough. About 2 months later I recieved a charge card bill from them stating I owed them around $300.00. I never recieved a card, never charged anything, even on any of my other charge cards. For the past several years, after endless calls to them, this is still not resolved. However, it was turned over to Equifax, and the other 2 reporting agencys that shows a amount of close to $600.00 they say I owe. Obviously the girl that took my info, got the credit card. I talked to Kohls today 1/22/13, and they show I don't have a account there, but it shows I do according to the 3 other credit reporting agencys. This is making my credit history look bad, and Kohls is not working with me to resolve this. This all took place at the Kohls in Albany, GA. So, I will never shop at Kohls.

LOVE Kohls

I've never had a bad experience at Kohls. I'm told when I buy a product that things are returnable through credit to your card/ with your reciept, or for the lowes price of the item within the last 90 days.

Bad Business

Placed an order (# 547764118) two months later and it is still not here. Paid my bill on time and my order is still not here. How late can a person be on paying your bill before you get up-set? Why should somebody pay their bill on time and then wait for months to get their order? Why can other companies ship products and I get them in two weeks and it takes you months? Why don't you respond to my e-mails? I will ask the same questions to the BBB and see if maybe you answer them. Will you? Or maybe you simply don't care since I paid my bill.

Theft

This company I will never shop at again as long as I live and I will tell anyone that will listen to me the facts of the games and theft they play on your account. I made 2 80.00 Dallor payments in jan 2013 the company is trying to tell me they only recived one,they ask me to fax them proof so I faxed them my banking statment to prove they took 2 $80.00 payments and they still only say they recived one. Oh and by the way they charged me $25.00 late fee total amount due $156. amount paid $160 now due $74. I have made many calls to them trying to clear theis up faxed banking statment to two differnt numbers they gave me and still no results.

Treats employees badly

I worked for Kohls in Ma. for 3 years. I actually enjoyed my job and was quite good at it. They don't treat their employees very well though. They cut all our hours and hired new people so they could pay them minimum wage. All the while telling you how good you do your job. When I finally gave my 2 week notice they begged me to stay but couldn't promise me more hours. I was sad to leave, loved most of my co-workers but couldn't get over the fact that they were giving new comers that were sent to me specifically to train because I was so good at my job, more hours than I was getting.

No hassel returns

I understand the no hassel part since you take the item back but for a lower price than what is advertised! I have communicated my problem since 12/30/12 & all I get is an apology & a run around! I hope Management is aware of how customers are treated, so much for the Customer being right! I guess Kohls does not need loyal faithful customers! I was one!

potential employee

I had an interview today with Kohl's and was treated very poorly. I am looking for their corporate number to voice my disappointment but, after reading these posts ........I am no longer interested in working for them. For a multi-million dollar business to only have a two-star rating is pathetic. I will gladly tell them that tomorrow!

Wedding Wishes gift registry

I got married last year ( June 2012) and I was suppossed to recieve a gift card for 10% of what people bought off of it. Well, it has been over 6 months later and I have called Kohls on 3 different occassions and I still have not recieved what was promised to me each time. I am getting a little tired of this and I want to tell others that yes, they may sound sincere on the phone as they are talking to you but nothing ever gets done!

treated pooly

For the time I have worked at KOHLS in Coconut Creek I have been treated very poorly by the managers. I worked so hard and did everything they asked without asking any questions.They would tell me they were not giving out any hours due to financial issues but then they go ahead and give associates who are their friends 35 to 40 hours a week and only assign me 4 hours a week. Who can live on 4 hours a week. They showed so much favoritism to their friends who they hired.They would assign their friends to work at the registers then tell me they have no more positions for me to work at the registers and get more hours. I am very disappointed in the way KOHLS treated me.

Parking complaint

Lakewood Ca Kohls lets people with RV's park for months on end in their parking lot. They do NOTHING to stop it even though there are signs stating NO overnight parking. They have to call the landlord as they dont have th guts to call \City hall or the LA County Sheriffs department. They could care less.

Complaint Prescott Valley Az Store

I went to the Prescott Valley Store on Jan 1 2013 to return 1 item and to get towels for my home. I had never returned anything to Kohls before so I stopped at the first register I came to and waited while the cashier helped her customer. The cashier stopped her transaction and said. "What do you want" I explained and she said get what you want then exchange or take it to the back. We have a line. Soooo.... confused I tried to find the same sweater. Couldn't find help. So i figured i would come back and exchange later. Then i went to the towel department where I found 6 employees visiting. I asked for help with the towels and was told they didn't have any others available in the back so could I find something else. I then asked the employee if I could exchange my sweater in the back and purchase the towels, the total would of been around $150.00. The man told me don't spread the rumor but I could. I told him the line was outrageous up front and only 2 cashiers. He said I know that is why I am back here. It is lunch time. So I took my purchase to the exchange area where there were only 2 people in line. The cashier back there said "I am not doing purchases any more only returns now. The lady she was helping was doing a return and a purchase at the time. I let her know what the man said. She said she had to get done. The store was open for another 4 hours. I have never been treated like this in your store. I still have my sweater. Didn't get to use my 20% coupon. I left my purchase at the store. The front of the store was still out of control. The way i feel now is i will not go back to the store. I spent over $800 at Christmas time and everyone was glad to take my money. What happens later.......nothing. So unhappy lucy

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