505 Reviews For Kohls Headquarters & Corporate Office

If I could rate Kohl's a 0, I would. My experience started when my purse was stolen and so I had to change my checking account information, and either I transposed some numbers on my online Kohl's payment, or something unknown happened in the transmission. Instead of notifying me that my payment did not go through, they waited a month and then charged me a $25 penalty fee for a returned check. I have never had a bounced check in my 56 years and this was not one either, it was a simple mistake of an incorrect account number that I still am not sure was my fault. When contacting Kohl's, who is the first to insist how customer friendly they are, they refused to acknowledge there was a mistake and event went so far as to LIE TO ME, saying the charge was imposed by by my bank (who would have notifyed me if there was an error, BTW.) I confirmed with the bank that this was NOT true and when calling back, they offered to split the difference with me. Tired of arguing, I reluctantly agreed. Ever since then, I have been getting bills for their half of the $25, plus compounded interest, and repeated calls to their headquarters results in empty promises to correct it and send out a letter, but all I get is more bills. Kohl's, you should be ashamed of yourself for your hypocritical advertising and total ineptitude!!

It is now Saturday but I want to also express my disgust in the deplorable, immoral Kohl's Black Friday TV ad. There were too many WRONGS to go into BUT people do get hurt in store sales by greedy aggressive shoppers and how many of us have had something taken from our store carriage and Kohl's had the nerve and audacity to perpetuate this behavior. SHAME on KOHL'S, really bottom of the barrel LOW CLASS advertising and INSULTING that we consumers would like being potrayed as such.

Our family and friends were shocked when we viewed your Black Friday television ad. Prior to this we really liked Kohl's and shopped at your stores on a regular basis. We could not believe this ad. In this day and age when there is such an entitlement attitude, selfish thinking and violence, we as parents try to set the right example and instill in our children the right attitudes of thinking of others. Evidently Kohl's does believe in supporting these values or that they are important. How sad. Whoever came up with and approved your Black Friday Ad evidently does not have a good sense of what responsible consumers are really about, and that is insulting. You really should be ashamed. The lack of respect shown when the woman puts her hand up in an elderly woman's face to stop her is unbelievable and then she steals something from another woman's cart. We have seen in the news situations on Black Friday where individuals are injured. Your Black Friday Ad really does appear to support this type of shopping behavior. Many, many of us have shopped Kohl's over the years and we have decided we will no longer be shopping at Kohl's. Shame on you for allowing this to air.

I completed a survey not long ago that gave Kohl's a good rating, but after todays experience I am not sure I ever want to return - there are many other stores that offer what Kohl's does if not better. What I felt today was it is this way because we say so - live with it. I do not like the crowds on Black Friday and thus choose not to do direct shopping on that day - I an willing to pay a bit more, but I do return items knowing that in reality the lines should be short so I would be able to get in and out. I went to three other competative stores today parked, did the return and was on my way at each location within 15 minutes. The Kohl's in Cumming, Ga had no such ease - I continue to recover from and accident of two broken ankles, arm along with other health restraints and had to wait in a line along with those buying items for almost 40 minutes. In conversation with an individual I assume was the manager of the store [an employee asked when they would get a break she replied not today - just lunch] I atated that there should be at least one register for returns - no not today and she also stated that Kohl's has a anytime return policy so I could do it another time. Not what I wanted to do. I think too besides displaying a rude manner she was ill prepared in her knowledge - I asked three times for the address of someone to write re the days experience. I was pointed to the counter where she thought the address was - was not. She said she would have to go to the office indicating toward the back of the store - I stated fine. After waiting on another customer she disappeared to a near the register room - about five minutes later she returned and went to the counter behind where I was staning and gave me a form out of forms that were upside down in the holder - and indicated that this is waht I was looking for. It was not - it had no address on the Tell me What You Think form. I think the poor organization today was not only observed by myself as others in line were quite frustrated. I found the behavior of the woman supervisor/manager was poor at best and does not make one have any positive thoughts about wanting to return to Kohl's. I am just one, but do have many friends that I am not sure how I will respond about their questions about shopping at Kohl's.

I am stunned, and appalled, at the recent ad for Black Friday. First, it shows a young lady being rude to the elderly lady behind her in line, and even goes to the extent of putting her hand up in the lady's face. Then she struts through the store, and swipes and article from another person's shopping cart. At the end of the commercial, she gets in front of the elderly lady at the check-out. This kind of advertising only fuels rudeness, and actually encourages "bad behavior". Me, my family, and all my friends will no longer be shopping at Kohl's until they improve their ads, and realize that the majority of people are not narcissistic, and still believe in a value system with a moral compass.

Whoever thought of your Black Friday Ad should seriously rethink their career choice. Whoever approved it should be fired. You should be ashamed with this Ad. First, the woman puts her hand up in an elderly woman face which is so disrespected then you have her steal something from another woman's cart. Do you really think that is appropiate behavior for a company like yours? I am appalled by it. You give new meaning to "Happy Holidays." Badly done Kohl's

I just wanted to know why Kohl's thought it would be a good idea to start their 2011 Christmas shopping season with a Black Friday television ad that features a thief - not something I would have thought best exemplifies the Christmas spirit. The ad in question is the young, auburn-haired woman singing about it being Black Friday who proceeds to steal items out of another shoppers cart. Given the general mood of the country, and especially the mood of people on Black Friday, I find it surprising that Kohl's is advocating something unethical as well as something almost guaranteed to generate a confrontation, if not an outright fight or an assault case. I am really disappointed.

Why isn't the marketing dept. able to tell time? The Black Friday advert. says the store opens at midnight Thursday...really? That's 12:00 am on Thanksgiving. I know they mean midnight Friday...but why don't they know how wrong they are? At midnight it becomes the next day....Marketing dept. needs to go back to third grade. Does anyone read these comments?

How is it possible you can advertise Black Friday 4 times within a half hour???? I need to see it that much?? Why don't you pay your employees more money or give to the poor. I won't be EVER shopping there again..You obviously have more money than you know what to do with....

You should be ashamed of yourselves for running an ad like the one for Black Friday!!! The picture of the young woman reaching into another persons cart and taking something for her own makes me sick. Our society has enought trouble with its social morays without you advertising it as an acceptable practice. I have no desire to participate in the black friday "festivities" but this ad will go a long way to keepping me out of Kohls stores in general.

How can any modern day store in today's times not be equipped to use debit cards to pay my credit card bill? Was told in store that I could do it online. Drove home tried unsuccessfully to create an online user account. I thought that a good old fashioned real person on the phone might be able to help me pay my bill with a debit card. Wrong! Was told that they are only able to use cash or check. I can log into my bureaucratic ill run government website and in no time pay my water bill with an email confirmation of my payment by debit card. In contrast, a publicly traded corporation is unable to accept a debit card in person,online or by telephone? What kind of sense does that make? Here is a company that can have my credit checked and a credit card issued in my name (for a 15% discount) in 15 seconds while standing at the register. If its about the processing fee I can understand that. If you want to make 21.9% instead of 18% I understand that. But if you want to make shopping and paying my bill more convenient I will more than likely spend more money at Kohl's. Your telephone customer service reps leave a lot to be desired. I felt more upset after talking to them than before. I took the customer service survey afterwards but I could only express my feelings of frustration through a telephone keypad! I guess the IT people that came up with that idea are the same ones who can't figure out how to process debit card payments to pay my credit card bill or adequately set up your website to easily register. Come on Kohl's get with the program spend a little money on your IT department and come into today's times. It is a digital world when processing transactions and a comforting person to person when dealing with customer service.

I had a lovely experience with the sales associate that helped me with online shopping over the phone. She was so very pleasant and seemed more like a friend than anything. She represented Kohls so well. It is employees like her that create dedicated, lifelong customers which i intend to be. I have had numerous positive experiences with the employees at my local Kohls as well. I think it's very important and I just wanted to say thank you, Linda for the great service! Sincerely, a more than satisfied customer.

i thought christmas shopping on line was supposed to be a warm fuzzy affair,what a experience with kohls's!!!placed my order put in all info only to receive a e-mail it was being shipped to wrong address and wrong person!called back took a 1/2 hour to cancel order and re-submit order with every assurance all was well.received another e-mail same scenario,called back got a supervisor and once again another 1/2 hour and assured all was well and the order would come to me the card holder and purchaser.well the same identical order is being sent to me and my niece who i have to inconvience and have her ship it back!!!thats it cutting this card up and doing my shopping at macys where they always get it right the first time.

Kohl's application number 0061188732. I applied for a Kohl's credit card. My credit score is 868. I owe 34,000 on a 200,000 home. I have one credit card that is paid in full each month. I make approximately 70,000 per year and my husband makes approximately 90,000 per year. I was denied a Kohl's credit card. Experian said there was no reason I should have been denied. There was nothing to contest with Experian because I don't owe anything. On the denial letter Kohls said AMOUNT PAID DOWN ON OPEN REAL ESTATE ACCOUNTS IS TOO LOW. My home was completely paid off. I got a little mortgage to remodel. AVAILABLE CREDIT ON OPEN REVOLVING ACCOUNTS IS TOO LOW. I don't charge much, I pay cash. Now, I really don't understand this one. AVERAGE CREDIT AMOUNT ON OPEN REAL ESTATE ACCOUNTS IS TOO LOW. I called my credit union where I got my mortgage to see if there was any thing they needed to do to help me. The credit union said that I had excellent credit and it was CRAZY that we were denied a Kohls card. The credit union had just checked our credit report a couple of months ago. Yes, the credit union said if we would have wanted to borrow 100,000.00 on this mortgage they would have lent it to us with no problem. Last, SUM OF BALANCES ON BANKCARD ACCOUNTS IS TOO HIGH. We do have one card that we use, but it is paid in FULL each month, WE NEVER CARRY A BALANCE OVER TO THE NEXT MONTH, THIS CARD IS PAID IN FULL EACH MONTH EVEN IF THE BALANCE IS $7000.00. Now, the last time I talked to Kohls they said it was my income??? But, they couldn't tell me what they were talkig about pertaining to my income. There are some other department store cards but if used they are paid in FULL each month. I have never asked to up the credit because I DON'T charge that much. I am a responsible 61 year old that has worked hard and ALWAYS paid everything before the due date. I still DO NOT understand why I was denied when I know a person that was given a card that owes a lot of money, does not make much money, and does NOT have good credit. Go figure

I just love Melissa in the corporate office Wisconsin, She is sweet and pleasant and is truly a fan of Kohls and and takes compliments as they were her very own Now she deserves a compliment of her own Kohls, you have a great representative in having Melissa on your staff as well as Mgr Michael Mauro in the Princeton NJ store Thank you A satisfied customer Margherita Ireland

I have been shopping at Kohl's since it opened in our area ( Montgomery County,MD). It is a fabulous store and have had nothing but very positive experiences. My concern is your survey site. There doesn't appear to be any way to mention outstanding service people. Patti and Wackwella in Germantown,MD. are exceptional! With the job market being what it is, outstanding service should be recognized.

I do NOT work for Kohls. All the above comments are CORRECT because I've seen the above happening when I've gone into the store. In my opinion, a stores' credibility is the way THEY handle their employees. The way that CORPORATE HIRES managers or supervisors who are SELFISH, SELF-SERVING, self-centered, power crazy, MEAN, grouchy, disrespectful, people haters, name grabbing liars, AND you name any negative factor that you can, is WHY people don't keep coming back. I personally know of a manager in the Davenport store WHO setup the NEW employee as a thief. She embarrassed the girl in front of other employees by telling her that she would not tolerate shortages in the drawers and that it had better not happen again, WHEN SHE IS THE ONE WHO TOOK THE MONEY and made it look like the employees were doing it.

I worked for kohls for 8 years,then out of no where they fired me just after 1 week from getting a raise and the manager telling what a good job im doing. this is store 77 from wheaton il. ill tell you what happen. i was doing a shoe move(which ever shoe was being moved) and the power went out. it was out for a day in a half. my boss told me to keep moving shoes with a flash light (jackie 304) said that. so i did for a few hours then i returned when they had lights again, which was a tuesday. i moved what i can but it takes a few people and 2 days to move the whole floor. i was on vacation wed, thur, friday and the weekend. no one finish the shoe move so that monday i started moving them again. by myself all week. i had thursday off that week. friday my bosses boss SHERYL MARK came into the store and walked the for with my boss PAT WAGNER. sheryl was mad because some of the shoe shelves were empty. i had the shoes on uboats to make it easier to move the shoes into the right spots. but my boss PAT WAGNER never told her boss i was in a shoe move. because JACKIE304 should of finish that show moved when i was on vacation. PAT WAGNER would of got in trouble for it not being done. and PAT WAGNER had it out for some employees, she said to me herself that she does not like me showing her up. well back on the show move, well pat dont like getting yelled at so she told SHERYL MARK she will take care of the show problem. so that weekend all i did was fill shoes the move never did get done. then that monday PAT WAGNER told me to throw away empty boxes that were laying in the stockroom. i put them in trash bags and never closed the bags and i didnt throw them out until tuesday, and i just sat them down on the dock. the next day i came in and PAT and ADAM the LP at store 77 said i was tossing away a mismate shoe, i told them i didnt do it. this is what i think that PAT had ADAM put the shoe in the trash if it was even in there and say i did it. then they said they have me on tape tossing out alot of mismates, i asked to see the tapes 3 times they said no. then i said to show me the camera in the shoe stockroom they said no. they said ADAMS boss(jason) looked at the tapes, they wouldnt even get him on the phone for me, (because he never seen the tapes) THERE ARE NONE. i told PAT if i have 1 mismate or 100 it wouldnt benefit me at all, so why would i toss any out. i never did. PAT WAGNER just wanted to fire me because i showed her up(which she told me herself) by doing my job. she dosent like having (just a worker) look better then her.. and she does not like getting yelled at by her boss. i am told how bad the shoe dept. is now. that day they lost a very good worker. out of 8 years i only called in sick 2 times never late, and i always did my job.

I got a job at Kohl's.I was so happy I haven't worked a permanent job in two years. I have had many years experience in retail. I also have a degree in Business. I of course jumped at this part time job after my unemployment ended several weeks before they hired me. Otherwise I would have no income. I was scheduled for many hours prior to the store opening then as the weeks went by I was cut down to 4 hours a week. I am not a dumb employee that has no knowledge of how a store should operate. I havent worked since last week and I have a 5 hour shift this week and I am off until next Thurdsay. REALLY!!! I mean how am I going to make them see what kind of employee I am in a five hour shift per week. Not to mention I am customer service and didnt even get to complete the training before the store opened and I lost my supervisor three weeks into the store opening. A supervisor that knew less than me. I just dont understand. I have been looking to work elsewhere but, I can just quit because my work ethics are not to quit. I am a loyal employee that has stayed at many jobs because I felt good about where I worked. Most of the places I worked happened to shut down because the chain closed due to Walmart and Target and big stores have taken over. I like to stand behind where I work. I am seeing poor management, I have asked for help before by so called higher ups and they act like its a burden to help me but, the training was inadequate, Its hard to get experience when your not even there. Its hard to be happy and have the "Yes We Can" attitude when you dont even make enough money to shop there. Its kind of disappointing to me. I miss the old days of stores that actually cared about employees and were fair in scheduling. Must be other people must be better because they have more hours than me. I feel I am being pushed out the door. I am a good employee with good work ethics. I cant even prove it!!!

I am fed up with Kohls, I have shopped there for the last time. I have called, talked to employees, e-mailed and never get anywhere with my issue. I used to get all the mailings, the little catalogs with the 15,20 or 30% and have spent a lot of money at Kohls. Well I no longer receive the mailings, why I don't know. I have asked over and over and no response. I have NOT moved, I DO pay my bill on time, and I just am sick of it. There are many other stores to shop and I will spend my money somewhere else. At least they could repond and give me some satisfaction of why my mailings have stopped. One employee at one of their stores told me it was my mail carrier, it is not. I have spent my last dollar at Kohls. Thanks for listening, I guess I don't EXPECT any reply to this message either. A very disgusted customer.

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