513 Reviews For Kohls Headquarters & Corporate Office

Code Blue! What does that mean?? In retail means emergency. 5 minutes or longer,a manager finally came when a employee went down at the register hitting her head hard. Before all of this, I was standing in line as usual, at this time of year, companies do not believe in hiring enough people to accomdate customer service, cuts into their profits and management's bonuses (you were surprise by this statement - too busy shopping of course!). Anyways, watching the one cashier (from another country) friendly, laughing and joking around with the customer's children (dad filling out a Kohl's application)-(I rated her a 10 for customer service). She was waiting on a couple where the one partner was in a wheelchair & on oxygen, when the cashier went down hard. My cashier was ringing me up, when all took place. My cashier radio "code blue", no manager was seen or heard during my business transaction, imagine that! I told my cashier to look after her co-worker, I would finish bagging my own merchandise. That is when, I went to the jewery departement where a sales associated assisted me earlier, I knew she would be of help. Still no manager around. Code Blue was announce & discuss with the jewery associated (quick summary of all went down). I was wondering if a manager knew what code blue mean!! Finally, a manager, he directed the jewery associated to hop on a registered to get people out quickly. Really!!!!! I mention the gal needed to be moved out of area before manager came, that is when my cashier said, "the key word", associated was in a "car accident recently". OMG - no one called an ambulance!!! This person could of been having a sezcure, she needed medical help. I went outside to continue watching, a wheelchair was brought. OMG!!! Where the hell is the training as a professional manager who has no clue for medical. By moving that cashier he may have created more damage. I'm not a doctor or nurse. But, the point of responding to emergercy in a timely fashion, plus, not doing the proper procedure in this case. All made me sick! I & the couple in wheelchair, felt our hands were tied. We knew the procedure was not being done correctly. I hope all has not been totally damage for a $7.50 hr job, with no medical benefit. In the future, I hope the management team get medical training and procedures put in place, the next time, may not be a next time for that associated. It will be DOA!!!! Merry Christmas! I hope all find in your hearts that situations like this one does exists which needs to be address, it could be your family member who is next working at a Kohl's!

I just can't believe it. Every time I shop at Kohls, I get asked three times to open a charge account. First the cashiers will say WOULD YOU LIKE TO OPEN A KOHL'S CHARGE ACCOUNT? I say politely NO. They ask ARE YOU SURE? I say NO THANK YOU. They continue to say and insist YOU WILL SAVE 15%. Again, I say NO THANK YOU. What is wrong with this company? Are they trying to get customers like me NOT to return to their stores? I don't appreciate being harasses at the register...just stop. Those poor cashiers, they must hate harassing the customers.

I am soo angry at Kohls Credit Department. I tried to set up a payment program so I would be able to catch up to my payments and keep my account open. Well I called and set up a program and I told William (credit guy) that I would call back and pay on Friday (today) well I called back and the person I spoke to (Fred) told me my account was closed today and i can no longer use it. I asked why if i I'm setting up a program to catch up and he told me that today it was closed. Why didn't William tell me my account was going to be closed today. Don't u think he would have told me u have to pay it earlier to keep it open???!!!! Soo unprofessional!! I will never shop there again!!!

I'm with the others who dislike the black Friday TV commercial. Is your creative team new?should be looked at & appropriate changes made ASAP. Also noticed the voice on tv sales ads has changed. Boring & not as good & vivacious as whoever was doing it for last few years. Bring her back!!! Thank you.

Disgusted with the Online customer service department. My story is too long and too upsetting to retype. They argue and tell you want YOU have to do to rectify THEIR mistakes. That department needs better training, better policies, and better guidance to treat customers right. I have called the corporate office and left a msg. to please return my call. Hopefully, they will rectify the problem.

Your shoes are UGLY, UGLY, UGLY. Plus if you do find something, never have sizes available. I would start at the top of the management pole and work my way down to the bottom and get rid of these people that are so tuned out to what the consumer wants. I am in my fifties and would not wear a shoe from Kohl's if you gave it to me. I also used to buy my grandkids shoes from there and have no idea what happened to the cute shoes you used to have. Not there anymore. Also, your quality of clothing is extremely poor. Very disappointed. I am back to Target.

I am so disgusted with Kohl's right now I can't see straight. My complaint is with the online ordering dept. I purchased two items on 11/25/11. After not receiving a conformation of my order I became concerned. I do most of my shopping online with other stores and I know this is customary. I called the customer service dept. and tried to resolve this issue. I spent $122 on Thanksgiving day while they were running a promotion of Kohl's cash reward , $15 for every $50 you spend. Well I spent over $100 so I assumed I would get the Kohl's cash of $30 sent to me. So far I have not gotten it. I've emailed several times, talked to two different reps on the phone and no one seems to be able to straighten this mess out. They say they send it to my email address so far it has not shown up. I added Kohl's as a contact so my email server would not mistake it for spam.I can't imagine what the problem is in sending it to my email address. I feel really ripped off right now. I will be contacting the corporate office in an attempt to get this resolved. Is this Kohl's cash reward thing a bogus marketing ploy to suck you in and then not make good on what they promise? We'll see what the attorney general has to say if I don't get results.

i have waited 3 months for a 25 dollar return check and have done everything to get it. but still i have not seen it and after this experience i will deff. not be shopping at kohls any longer just because of the poor quality of the customer service. and i definitely think kohl's needs a complaint page for all of us who have to complain and complain to the local kohl's. THIS SHOULDNT HAPPEN TO PEOPLE WHO NEED THE MONEY!

If I could rate Kohl's a 0, I would. My experience started when my purse was stolen and so I had to change my checking account information, and either I transposed some numbers on my online Kohl's payment, or something unknown happened in the transmission. Instead of notifying me that my payment did not go through, they waited a month and then charged me a $25 penalty fee for a returned check. I have never had a bounced check in my 56 years and this was not one either, it was a simple mistake of an incorrect account number that I still am not sure was my fault. When contacting Kohl's, who is the first to insist how customer friendly they are, they refused to acknowledge there was a mistake and event went so far as to LIE TO ME, saying the charge was imposed by by my bank (who would have notifyed me if there was an error, BTW.) I confirmed with the bank that this was NOT true and when calling back, they offered to split the difference with me. Tired of arguing, I reluctantly agreed. Ever since then, I have been getting bills for their half of the $25, plus compounded interest, and repeated calls to their headquarters results in empty promises to correct it and send out a letter, but all I get is more bills. Kohl's, you should be ashamed of yourself for your hypocritical advertising and total ineptitude!!

It is now Saturday but I want to also express my disgust in the deplorable, immoral Kohl's Black Friday TV ad. There were too many WRONGS to go into BUT people do get hurt in store sales by greedy aggressive shoppers and how many of us have had something taken from our store carriage and Kohl's had the nerve and audacity to perpetuate this behavior. SHAME on KOHL'S, really bottom of the barrel LOW CLASS advertising and INSULTING that we consumers would like being potrayed as such.

Our family and friends were shocked when we viewed your Black Friday television ad. Prior to this we really liked Kohl's and shopped at your stores on a regular basis. We could not believe this ad. In this day and age when there is such an entitlement attitude, selfish thinking and violence, we as parents try to set the right example and instill in our children the right attitudes of thinking of others. Evidently Kohl's does believe in supporting these values or that they are important. How sad. Whoever came up with and approved your Black Friday Ad evidently does not have a good sense of what responsible consumers are really about, and that is insulting. You really should be ashamed. The lack of respect shown when the woman puts her hand up in an elderly woman's face to stop her is unbelievable and then she steals something from another woman's cart. We have seen in the news situations on Black Friday where individuals are injured. Your Black Friday Ad really does appear to support this type of shopping behavior. Many, many of us have shopped Kohl's over the years and we have decided we will no longer be shopping at Kohl's. Shame on you for allowing this to air.

I completed a survey not long ago that gave Kohl's a good rating, but after todays experience I am not sure I ever want to return - there are many other stores that offer what Kohl's does if not better. What I felt today was it is this way because we say so - live with it. I do not like the crowds on Black Friday and thus choose not to do direct shopping on that day - I an willing to pay a bit more, but I do return items knowing that in reality the lines should be short so I would be able to get in and out. I went to three other competative stores today parked, did the return and was on my way at each location within 15 minutes. The Kohl's in Cumming, Ga had no such ease - I continue to recover from and accident of two broken ankles, arm along with other health restraints and had to wait in a line along with those buying items for almost 40 minutes. In conversation with an individual I assume was the manager of the store [an employee asked when they would get a break she replied not today - just lunch] I atated that there should be at least one register for returns - no not today and she also stated that Kohl's has a anytime return policy so I could do it another time. Not what I wanted to do. I think too besides displaying a rude manner she was ill prepared in her knowledge - I asked three times for the address of someone to write re the days experience. I was pointed to the counter where she thought the address was - was not. She said she would have to go to the office indicating toward the back of the store - I stated fine. After waiting on another customer she disappeared to a near the register room - about five minutes later she returned and went to the counter behind where I was staning and gave me a form out of forms that were upside down in the holder - and indicated that this is waht I was looking for. It was not - it had no address on the Tell me What You Think form. I think the poor organization today was not only observed by myself as others in line were quite frustrated. I found the behavior of the woman supervisor/manager was poor at best and does not make one have any positive thoughts about wanting to return to Kohl's. I am just one, but do have many friends that I am not sure how I will respond about their questions about shopping at Kohl's.

I am stunned, and appalled, at the recent ad for Black Friday. First, it shows a young lady being rude to the elderly lady behind her in line, and even goes to the extent of putting her hand up in the lady's face. Then she struts through the store, and swipes and article from another person's shopping cart. At the end of the commercial, she gets in front of the elderly lady at the check-out. This kind of advertising only fuels rudeness, and actually encourages "bad behavior". Me, my family, and all my friends will no longer be shopping at Kohl's until they improve their ads, and realize that the majority of people are not narcissistic, and still believe in a value system with a moral compass.

Whoever thought of your Black Friday Ad should seriously rethink their career choice. Whoever approved it should be fired. You should be ashamed with this Ad. First, the woman puts her hand up in an elderly woman face which is so disrespected then you have her steal something from another woman's cart. Do you really think that is appropiate behavior for a company like yours? I am appalled by it. You give new meaning to "Happy Holidays." Badly done Kohl's

I just wanted to know why Kohl's thought it would be a good idea to start their 2011 Christmas shopping season with a Black Friday television ad that features a thief - not something I would have thought best exemplifies the Christmas spirit. The ad in question is the young, auburn-haired woman singing about it being Black Friday who proceeds to steal items out of another shoppers cart. Given the general mood of the country, and especially the mood of people on Black Friday, I find it surprising that Kohl's is advocating something unethical as well as something almost guaranteed to generate a confrontation, if not an outright fight or an assault case. I am really disappointed.

Why isn't the marketing dept. able to tell time? The Black Friday advert. says the store opens at midnight Thursday...really? That's 12:00 am on Thanksgiving. I know they mean midnight Friday...but why don't they know how wrong they are? At midnight it becomes the next day....Marketing dept. needs to go back to third grade. Does anyone read these comments?

How is it possible you can advertise Black Friday 4 times within a half hour???? I need to see it that much?? Why don't you pay your employees more money or give to the poor. I won't be EVER shopping there again..You obviously have more money than you know what to do with....

You should be ashamed of yourselves for running an ad like the one for Black Friday!!! The picture of the young woman reaching into another persons cart and taking something for her own makes me sick. Our society has enought trouble with its social morays without you advertising it as an acceptable practice. I have no desire to participate in the black friday "festivities" but this ad will go a long way to keepping me out of Kohls stores in general.

How can any modern day store in today's times not be equipped to use debit cards to pay my credit card bill? Was told in store that I could do it online. Drove home tried unsuccessfully to create an online user account. I thought that a good old fashioned real person on the phone might be able to help me pay my bill with a debit card. Wrong! Was told that they are only able to use cash or check. I can log into my bureaucratic ill run government website and in no time pay my water bill with an email confirmation of my payment by debit card. In contrast, a publicly traded corporation is unable to accept a debit card in person,online or by telephone? What kind of sense does that make? Here is a company that can have my credit checked and a credit card issued in my name (for a 15% discount) in 15 seconds while standing at the register. If its about the processing fee I can understand that. If you want to make 21.9% instead of 18% I understand that. But if you want to make shopping and paying my bill more convenient I will more than likely spend more money at Kohl's. Your telephone customer service reps leave a lot to be desired. I felt more upset after talking to them than before. I took the customer service survey afterwards but I could only express my feelings of frustration through a telephone keypad! I guess the IT people that came up with that idea are the same ones who can't figure out how to process debit card payments to pay my credit card bill or adequately set up your website to easily register. Come on Kohl's get with the program spend a little money on your IT department and come into today's times. It is a digital world when processing transactions and a comforting person to person when dealing with customer service.

I had a lovely experience with the sales associate that helped me with online shopping over the phone. She was so very pleasant and seemed more like a friend than anything. She represented Kohls so well. It is employees like her that create dedicated, lifelong customers which i intend to be. I have had numerous positive experiences with the employees at my local Kohls as well. I think it's very important and I just wanted to say thank you, Linda for the great service! Sincerely, a more than satisfied customer.

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