525 Reviews For Kohls Headquarters & Corporate Office

I was shopping at the Kohls location on 92Hwy right across from the Trader Joes grocery store going toward Alpharetta Hwy in Ga. When I was there I purchased a set of earrings sku number 038145589500 for $45. I have a friend who is in the jewelry business and wanted to look at the earrings. After he examined them, he informed me that they are not Sterling Silver the way that they were advertised. I don' t know if you were aware they these pieces are not as they are marked. but to me its very important to the customer that when they buy something, they don't receive something else. I trust Kohl's but after this incident, I don't know if that is possible any more

I wish I could put negative stars. Placed an order online on 11/24. It is now December 14th and package has not arrived. I have tracked it and it is bouncing back and forth between Mississippi and Atlanta for the past 20 days. I am in Tennessee! Part of the order was shipped and I received it in 4 days. Customer service is a joke, I have been patronized, lied to, I was told they would reship, I was told I can't cancel the order because it has already shipped, I was told they can't reship because then i will get a double shipment. I was told it would be investigated one day and the next another agent said they would start an investigation. I have talked to multiple customer service reps and a different answer every time. It is only $57 dollars but now it is personal. I shop at Kohl's quite frequently but won't anymore. As a manager at a major corporation this is not how customer service should work.

I wish I can give kohls a 0 rating. Their Kohls Cash system is the worst I have ever seen. When we go and use the kohl's cash that we get in a previous transaction the cashiers say as if we saved a whole bunch of money. I have one big question. Why do you name ity kohls cash and treat it as a coupon when we use it. I usually shop Bandera pointe and potranco store in san antonio. I dislike the managers and sales staff. Did anybody has the feeling that they look at you like you are getting the stuff for free(like we are robbing them) when we get a good deal. The cashiers are rude, the managers are rude. Overall I hate Kotes. I'm not going there as much as I used to. I think I'll cancel my kohl's charge too as there is no big advantage of having one.

Thank you so much for the prompt response to our concerns regarding service and quality at your Store #8 in Troy MI. Being in Customer Service myself for over 34 years a prompt response is half the battle. The second half is ensuring the Customer will use your services or products again in the future. On that note Jackie you missed the point. A) Our purchases were products and a $50.00 Gift Card, will your establishment take a return on a gift card? B) I've attached a copy of the receipt to this E-Mail, note the time 7:58 PM. You're establishment stopped the Kohl's cash promotion for 48 hours, we missed that window of opportunity by 4 Hrs. and 2 minutes. Due to that time frame we are now allowed by your establishment to Return the goods and re-purchase them. How kind of you, (Sarcasm). To be honest with you we could have done that without your authorization on our own, don't you think? Here's my problem with your corporate resolve to the issue. A) We get to use our fuel again to drive back to your location B) We get to stand in a line at your Service counter to return our purchases. C) We get to hunt through the unorganized store yet again to relocate our purchases. D) Then we get to stand in yet another line to pay for our purchases yet again. E) We then get to use our fuel again to return home. All for $20.00. Does this sound like resolve to a customer complaint to you? Let me also add the element of time. We do not have the time to return the merchandise do to the fact the purchases we made need to be shipped to our family member. To insure Christmas delivery. Let me mention one more thing I forgot to mention in my previous E-Mail. A Gift Receipt for the Gift Card. Not available through Kohls. Yet when we went to JC Penny their courteous sales clerk offered us one before we had the opportunity to ask. To be honest with you as I stated I have over 34 years in Customer Service. My resolve to this type of complaint would have been to attach $20.00 in Kohls Cash to the E-Mail I was replying too. That simple. Problem solved. The customer would return to our store and spend the $20 if not more on future purchases. Your resolve FAILED, you did not provide any sort of Customer service. You generated a computer response that will more than likely have no effect on the store. And you certainly generated a very poor rapport with your Customer. We will not return the goods, we will not shop at Kohls again. I took the time to address your on line survey, and E-Mail my concerns to your establishment. The response I received was far from what I expected from a Retailer who should be well aware of the facts. The economy is not working in your favor, you need to keep the cliental you have. Word of mouth is the best and worst form of advertising a retail establishment can endure. Your store as well as your response to our concerns have certainly not helped your establishments character. Thank you for your time, not your effort. Send this to your corporate headquarters. I certainly intend to do the same.

The Kohl's Cash system stinks...The magazines saw for every $50.00 spent you will receive $10.00 in Kohl's Cash. I bought two $50.00 gift cards and was told by the manager at the Laurel, MD Kohl's store that gift cards are not included in the Kohl's Cash program as "gift cards are not discounted" so therefore I am not entitled to the Kohl's Cash for these items, EVEN THOUGH I PUT THEM ON MY KOHL'S CHARGE when I PURCHASED them! How many people think this is a rip-off? I certainly do. A purchase is a purchase if it is money spent at Kohl's and gift cards are spent at Kohl's. I spent that money at Kohl's and I will NEVER buy another gift card from Kohl's...I may never shop there again. You should not have to use a charge card and pay interest to get sale prices...that is just not fair to consumers! I intend to take this to Corporate. If not resolved, I will cancel my charge cards and never buy another thing from them.

I chose a piece of jewelry marked $28. It was supposed to be 60% off of the marked price. It rang up at only 35% off. When I pointed out that the price was incorrect, instead of voiding the entire transaction and starting over, the clerk used her calculator and came up with a price of $16.80. I pointed out that that price also was incorrect. (She obviously had figured 60% of the regular price and not a discount of 60%.) She figured the price two more times on her calculator, both times sticking the calculator close to my face and becoming more irate each time declaring that that IS the price. She then called the manager over and they discussed me and my transaction as if I wasn't standing there. The manager did some figuring on his calculator and told the clerk to credit an additional $2.24 to me. No one apologized for the inconvenience or for the error. When I got home I refigured the price I should have paid, and yep, you guessed it, I had still been overcharged. Needless to say the jewelry will be returned at the earliest possible opportunitiy. What a totally unpleasant and disappointing experience.

Get this,.......My daughter and I wen't to a Kohle's store in Lodi, Ca. to get a few things. My daughter has been wanting a pillow pet from the day they came out so she has been looking for the one she really wants. No other store had what she was looking for but Kohle's. She came up to me to show me that they had both the pillows she wanted and they were the last ones too. I did'nt have the money to buy them with the other things I was getting untill the next day so I said, "let's go see if they will put them on layaway till tomorrow." To see how happy she was when she found the ones she wanted I had to get them for her, so we went to coustomer service to ask if we can put them on layway, they don't do layway she said they can be held for 24 hours. I said ok thats fine so I have untill closing time tomorrow to get them,she said. Well we went back the next day around 530pm to pick tem up,guess what..............? NO PILLOW PETS WERE FOUND IN THE BACK ANYWHERE. and the lady who helped us that night was off the next day and the girl who had just got to work showed no concern at all and didn't help any further to see if someone else may know something about it. I was mad and the look on my daughters face made me even more upset. She was so disapointed knowing she lost her pillow pets she wanted so bad. If they say they will hold something for you they need to let others know too so S?&@ like this wont happen. My point is " make a point to make sure that the idems being held are there when its time to pick them up." :(

The Kohl's Cash system is broken.Good luck getting ant results from customer service. I placed a large order on 11/27 and have received no e-mails at all. I've called the "Customer NO Service" line and they know nothing. I've been tracking my order placed on 11/27 and it hasn't even shipped yet. But, their credit card charging billing system is working just fine. It's time to stop shopping at Kohl's and tell everyone you know to also stop shopping there. We got Bank of America's attention, so now it's time to let Kohl's know who keeps them in business. I will never give them any of my business again, or recommend them to anyone.

MADE A PURCHASE ONLINE 11|16|11.WAS TOLD EVERYTHING WAS IN STOCK AND WOULD BE SHIPPED. RECIEVED E-MAIL ,ORDER PACKED AND READY.I KEPT WAITING FOR ORDER EVEN CALLED TO CHECK AND WAS TOLD WITH HOLIDAY TO ALLOW A FEW DAYS. ON 12|4|11 I SPOKE TO A MEMBER OF CUSTOMER SERVICE. SHE SAID AFTER CHECKING THAT MY PACKAGE WOULD BE DELIVERED SUNDAY BY 3:30. OF COURSE NO!!!!!! PACKAGE. I CALLED MONDAY AND WAS TOLD PACKAGE NEVER LEFT THE WAREHOUSE AND FISHERPRICE ITEM I ORDERED WAS NO LONGER AVALIABLE. ASK THE GIRL HOW I RECIEVED E-MAIL OF SHIPMENT AND HOW I WAS TOLD THAT PACKAGE WAS GOING TO BE DELIVERED ? AND EVEN BETTER YET HOW COULD THEY OFFER THIS ITEM ON BLACK FRIDAY???? AFTER MANY CALLS STILL WAITING ON CALL BACK . I GUESS KOHLS CAN AFFORD TO LOSE A FEW CUSTOMERS.

I placed an order 7 days ago and it still has not shipped. Instead, it has been subject to NUMEROUS cancellations. Now I have to start my shopping all over again. Thanks, Kohl's, for completely wasting my time and incompetently managing my order. Your CEO and your COO should be FIRED. When there are problems in the supply line, it leads back to poor management. Your executives are asleep at the wheel and inept and are not worth their bloated salaries. When I order from Penney's or Macy's I receive my order within a few days and if something is on backorder they let me know right away. Every Kohl's order I have placed takes about 15-20 days to receive the items. There really is no excuse for this. Hire new executive management please and I just might come back. Until then, I remain dissatisfied and will boycott Kohls. Thank you.

I am completely appauled at their whole "Kohls Cash" Promotions. So you go in and spend lots of money and meet the requirements to get your Kohls Cash, then you only have a 1-2 week period of THEIR choosing to redeem it? That is just wrong. If they are going to offer you Kohls Cash, you should be able to redeem it whenever you want within a reasonable amount fo time (like 6 months or a 1 year.) I think that they purposely do this so that people can't redeem the Kohls Cash. Just horrible.

I wish I could give them a 0 also, are you kidding me? They send out these email coupons to people and I have several email addresses so I received several coupons. The coupons say one per transaction, not one per day so I was doing a couple different transaction for some other people and they said you cant use but one per day. I showed DAN the wording where it says "one per transaction" he said ok, then comes over a few minutes later and says well it can only be one per day but if corporate says it is ok, then we will let you use them, so they will hold the items for 3 days at sale price til I get word. I call corporate and DOREEN says there policy does not state one per day, it does in fact say one per transaction so they would not stop me from using them so I call DAN at the KALAMAZOO MI Kohls and I tell him what corporate says and he states that unfortunately he is only allowing one per day and I said well corporate says that is not the policy and he said well that is what he is going with. So what was the point of telling me that if corporate says it is ok then I could if he was going to turn around and say he doesnt really give a **** what corporate says and he is going to do what he wants. What happened is they didnt realize how much could be saved if people were smart enough to figure out to do separate transactions because then instead of paying a lot you can end up paying nothing if you get the sale items. I think Kohls realized they made that mistake and because they have it in their wording they are now trying to change it so that people cant use them. What a bunch of BS...why send them if we cannot use them. My entire family which consists of about 150 people will NO LONGER EVER shop at Kohls because they are idiots and apparently it doesnt matter if even the president says it is ok, if DAN says no, then he overrides the president evn tho he makes what $10.00/hr as the store manager. Even he was ok with it too until he realized how much money I was saving, then he changes his mind. So when they see you save money they would rather screw you so you have to spend as much as possible thats also why they want you to get their charge card with 29.99% interest rate. YEA RIGHT! I will never be shopping at Kohls again especially the one in KALAMAZAOO MICHIGAN with DAN the manager.

Code Blue! What does that mean?? In retail means emergency. 5 minutes or longer,a manager finally came when a employee went down at the register hitting her head hard. Before all of this, I was standing in line as usual, at this time of year, companies do not believe in hiring enough people to accomdate customer service, cuts into their profits and management's bonuses (you were surprise by this statement - too busy shopping of course!). Anyways, watching the one cashier (from another country) friendly, laughing and joking around with the customer's children (dad filling out a Kohl's application)-(I rated her a 10 for customer service). She was waiting on a couple where the one partner was in a wheelchair & on oxygen, when the cashier went down hard. My cashier was ringing me up, when all took place. My cashier radio "code blue", no manager was seen or heard during my business transaction, imagine that! I told my cashier to look after her co-worker, I would finish bagging my own merchandise. That is when, I went to the jewery departement where a sales associated assisted me earlier, I knew she would be of help. Still no manager around. Code Blue was announce & discuss with the jewery associated (quick summary of all went down). I was wondering if a manager knew what code blue mean!! Finally, a manager, he directed the jewery associated to hop on a registered to get people out quickly. Really!!!!! I mention the gal needed to be moved out of area before manager came, that is when my cashier said, "the key word", associated was in a "car accident recently". OMG - no one called an ambulance!!! This person could of been having a sezcure, she needed medical help. I went outside to continue watching, a wheelchair was brought. OMG!!! Where the hell is the training as a professional manager who has no clue for medical. By moving that cashier he may have created more damage. I'm not a doctor or nurse. But, the point of responding to emergercy in a timely fashion, plus, not doing the proper procedure in this case. All made me sick! I & the couple in wheelchair, felt our hands were tied. We knew the procedure was not being done correctly. I hope all has not been totally damage for a $7.50 hr job, with no medical benefit. In the future, I hope the management team get medical training and procedures put in place, the next time, may not be a next time for that associated. It will be DOA!!!! Merry Christmas! I hope all find in your hearts that situations like this one does exists which needs to be address, it could be your family member who is next working at a Kohl's!

I just can't believe it. Every time I shop at Kohls, I get asked three times to open a charge account. First the cashiers will say WOULD YOU LIKE TO OPEN A KOHL'S CHARGE ACCOUNT? I say politely NO. They ask ARE YOU SURE? I say NO THANK YOU. They continue to say and insist YOU WILL SAVE 15%. Again, I say NO THANK YOU. What is wrong with this company? Are they trying to get customers like me NOT to return to their stores? I don't appreciate being harasses at the register...just stop. Those poor cashiers, they must hate harassing the customers.

I am soo angry at Kohls Credit Department. I tried to set up a payment program so I would be able to catch up to my payments and keep my account open. Well I called and set up a program and I told William (credit guy) that I would call back and pay on Friday (today) well I called back and the person I spoke to (Fred) told me my account was closed today and i can no longer use it. I asked why if i I'm setting up a program to catch up and he told me that today it was closed. Why didn't William tell me my account was going to be closed today. Don't u think he would have told me u have to pay it earlier to keep it open???!!!! Soo unprofessional!! I will never shop there again!!!

I'm with the others who dislike the black Friday TV commercial. Is your creative team new?should be looked at & appropriate changes made ASAP. Also noticed the voice on tv sales ads has changed. Boring & not as good & vivacious as whoever was doing it for last few years. Bring her back!!! Thank you.

Disgusted with the Online customer service department. My story is too long and too upsetting to retype. They argue and tell you want YOU have to do to rectify THEIR mistakes. That department needs better training, better policies, and better guidance to treat customers right. I have called the corporate office and left a msg. to please return my call. Hopefully, they will rectify the problem.

Your shoes are UGLY, UGLY, UGLY. Plus if you do find something, never have sizes available. I would start at the top of the management pole and work my way down to the bottom and get rid of these people that are so tuned out to what the consumer wants. I am in my fifties and would not wear a shoe from Kohl's if you gave it to me. I also used to buy my grandkids shoes from there and have no idea what happened to the cute shoes you used to have. Not there anymore. Also, your quality of clothing is extremely poor. Very disappointed. I am back to Target.

I am so disgusted with Kohl's right now I can't see straight. My complaint is with the online ordering dept. I purchased two items on 11/25/11. After not receiving a conformation of my order I became concerned. I do most of my shopping online with other stores and I know this is customary. I called the customer service dept. and tried to resolve this issue. I spent $122 on Thanksgiving day while they were running a promotion of Kohl's cash reward , $15 for every $50 you spend. Well I spent over $100 so I assumed I would get the Kohl's cash of $30 sent to me. So far I have not gotten it. I've emailed several times, talked to two different reps on the phone and no one seems to be able to straighten this mess out. They say they send it to my email address so far it has not shown up. I added Kohl's as a contact so my email server would not mistake it for spam.I can't imagine what the problem is in sending it to my email address. I feel really ripped off right now. I will be contacting the corporate office in an attempt to get this resolved. Is this Kohl's cash reward thing a bogus marketing ploy to suck you in and then not make good on what they promise? We'll see what the attorney general has to say if I don't get results.

i have waited 3 months for a 25 dollar return check and have done everything to get it. but still i have not seen it and after this experience i will deff. not be shopping at kohls any longer just because of the poor quality of the customer service. and i definitely think kohl's needs a complaint page for all of us who have to complain and complain to the local kohl's. THIS SHOULDNT HAPPEN TO PEOPLE WHO NEED THE MONEY!

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