1546 Reviews For Kmart Corporation Headquarters & Corporate Office

Horrible Experience

I placed an online order on 11/28/2012 and cancelled it 12/7/2012. It's now 1/23/2013 and I am still fighting to get my refund. Really??? How much intelligence does it take to figure out.....we took the money out of the account, no product was picked up because it was cancelled and now we need to send a refund. I even sent an updated copy of my bank statement showing the withdrawal and no refund.

check out

Virginia Beach- store 3801- Constitution Ave. On the night of Jan. 24,2013, the computers were not working correctly. I was in the check-out line attempting to check out and leave. The computer was difficult. I was extremely impressed with the employees as they worked diligently and courteously to get me checked out. . They were pleasant and positive during a very trying time for them. All companies should be blessed with employees like these. I will certainly continue to shop at this store!

bad experiance

I placed an order in november online, and was sent the wrong item, I sent the item back promptly and still have not recieved the refund that was promised me for the item that I paid for, every time they call they tell me it will recieve my money within a week, well this has been going on for two monthes, Its Jan. 23rd, and still nothing, Im not sure where to go from here but I either want my item or my money back

Worst service ever

I placed an order online in November for Christmas and the items were send to a different state. I never received my merchandise it was returned to kmart warehouse and since the beginning of December i have been told that i will receive my refund. Everytime i call i am told that they will forward my issue to their special team and that i will get my refund in 3-5 days or in 7-10 days. its Jan 22 and i still have not receive my refund, this is the first and last time i will ever purchase anything from them. This may be one of the worst companies i have has to encountered.

I ordered an online layaway from Kmart for my kids Christmas. I paid for it the early part of December. When I paid for it I ask to change to in-store pick-up. The guy said OK but never changed it. I never got the order because it was shipped to the wrong address on December 23rd. And to this day January 14th I have been told many times by many different people that I will have my money back, and yet I have nothing!!!! No money and no presents!!!!

My family and I have always been loyal Kmart customers. I vowed after an incident in December, that is to lengthy to explain here, that I would never return to Kmart again. Against my better judgement I returned there to shop this weekend. As I stood in the checkout lane I was treated to two employees discussing how much customers get on their nerves and annoy them. This went on at length. As she began scanning my items I asked that she give me the member rewards coupon for dog food. She said I dont have a current ad at my station, and continued to scan. Then I asked that my members rewards points be deducted from my total. She didn't even flinch like she heard me and did not apply my points. When she completed scanning, I again asked about the coupon for dog food, she just stared at me. It was not significant enough to press the issue because as I stood there I knew that I would NEVER return to Kmart stores. Location: Flower Valley Shopping Center

internet order

what a rip off company, a bunch of lies from everyone that is called to resolve an issue, always another run around, can;t even get a simple$14 credit from nov of 2012, i was told to spend $6 (2 faxes) to PROVE that i was charged, i have bank statement,


I give Kmart a negative infinity. They are useless, greedy, and corrupt.


I did an online purchase last month for store pickup but the item was out of stock and I was charged over $100 . My order was cancelled but I haven't received my refund. I have called dozens of times and have been told my money will be promptly refunded. It's a month later and still no refund.I will never shop inartistic again!!!!

Are you serious!

I placed an online order for a gift for my 6 year old grandson. When he opened it the gift was not what was ordered. The shipping address was right but the packing slip was for someone in NY. I live in Iowa. When I called to return the item so that I could get the right order Kmart said they could not find the order. I asked to speak with a supervisor and the representative laughed at me. I was placed on hold for 35 minutes. The representative told me to basically deal with the problem. I will be taking this issue to higher levels of the company and will never shop Kmart again. No wonder Kmart does not have a whole lot of business!

Horrible Management

I was an employee (thank GOD) at Baychester Avenue in bronx ny, and had to deal with the most unprofessional, unorganized, unappreciative, and arrogant team ever. Not to mention ill managed, but since I moved on about two months ago I am currently dealing wtih the same story of an online purchase that all of a sudden is out-of-stock, after I was already charge, what a coincidence. I'm not sure what it is they're doing in their hiring process towards management, but it need to be dealt with and asap.

Mice in the store

I was at the Kmart in Bridgeview, IL today and I saw mice running under pallets of toilet tissue. I will never be shopping at that store again.

Worst Store Ever

I live in Fort Pierce, Florida. The Kmart here is the dirtiest store I have ever been in. Also, I am handicapped and the store is supposed to be handicap friendly. However, this store only has one electric cart that is rather raggedy and never in operation. They do have two wheelchairs that are in very bad shape. The wheels are warped and they produce a horrible thumping during movement that causes excessive pain during use. The customer service in this store does not exist. The employees lack training in customer service, and they are unfriendly. The manager does not care about this store, the employees, and most importantly the customers. I cannot get any assistance from anyone here. This store lacks any type of properly working equipment for the handicapped, it has horrible customer service, and a manager who does not care. I would not have given this store a star for the rating, but these reviews will not allow submission without one.

Are you serious

I had sum help with my son for xmas...(mentoring program)..he received a nice pair of boots which where unfourtunately from the mens section when i tried to exchange them for a smaller size being that hes in kids sizes the mens started at 61/2...when i returned to the register she said that bcuz there was no reciept she would have to do the lowest sale price from 90 days...well a $30 pair of boots turned into $8..Thank you Kmart no boots for my son

I am no happy to know that minnesota kmart located on lake street is so rude. How are you going to hang up and than I called again and put me on hold for 30 mins with no one answering me. I am not happy to know that kmart has a poor, really poor customer service. I wanted to ask for a shoe and got put on hold for 30 mins andthe first time I got hung up on. The third time calld to speak to a manager I wasput on hold for another 30 min and I am mad. I am not happy to know that a store can't even help me on what I need. My oppinon I think people should not got to that store due to really I mean really poor customer service.


This is to inform you, and everyone who reads it, that I am hereby boycotting KMart for selling automic or semi automic assault rifles of any kind, including children's toys. There is absolutely no reason why these guns should continue to threaten and/or endanger innocent people's lives. I see KMart as a huge part of the problem. You sell these killing machines in the name of profit. A very greedy and selfish thing to do. I will not give you one more dollar of my money as long as these weapons continue to be sold by you. KMart has put profit above safety and I will not do businerss with any retailer who continues that practice. God rest the souls who perhaps have been killed with a gun purchased at KMart!

Unsatisfied customer

I went to the Kmart in Springfield M.A. and wanted to switch an item for a different size and was greeted by a rude customer service rep who told me He could do nothing without a receipt, so I told him the item was never opened and I received it for Xmas and my wife could not find it,so he said there was nothing he could do.So I needed to pick up something else and I went to the car and put the item there and went back in the store to shop, a little upset I finished shopping and went to the checkout,and told her about what happened so she said you have a rewards card and they should be able to look up the item and there should be no problem exchanging the item,and said should be able to help me out,she said she would go talk to him, I said great, so she came back and said you are all set, so I went to the car and got the item again and waited in line again,so when it was my turn the customer service rep looked at me and said you again, I told you already we will not exchange the item without the receipt,so I said I saw the cashier talk to you about it, and he said she does not know the return policy.I could not believe it talk about embarrassing,there were customer behind me so I grabbed the item and left.It was ridiculous, for some thing that costs 7.99 I will not shop Kmart anymore,and I tell friends and family the story. Thanks Kmart

customer service

Well after my experience with the customer service at the Elkton kmart and the corporate office, And reading the rest of the complaints the rest of these kmart stores will be closed soon,because they forgot about serving there customers. They cant admitt when a mistake has been made and want you to accept whatever they say. You give someone a set of keys to a register and a title manager and they think they can speak to people however they want, As a company you need to make money but to do that you need people to shop in your store and with the service given by your employees your not going to have that, I know im wasteing my time writing this because the person who reads this is probably going to do the same thing ,NOTHING! But your so called manager Tamera Scott needs to be trained on how to speak and respect her customers and know how to resolve a situation when it arises instead of thinking people are suppose to go by what she says, I was told i dont have to tell you anything when i asked her a question,Really are you serious this is your top notch management, way to go kmart!


This store sucks!!!! They should never have started order online for store pick up. They are always willing to take your money but always seem to be out of stock for the item yo paid for. Them to add insult to injury they do not refund your money in a timely manner. I am still waiting for my refund since December 10th , and they actually had the nerve to say I never was charged for it. God thing I made payment through Paypal so I could start a dispute .

custmomer issue

I went to the store on cleveland ave fl and made a purchase. I had my five dollar reward card. The card was refused. I was told they would not take them during the holiday. I brlieve the problem they had trouble swipping the card. Then made me stand in customer service lane for nothing. The card states notjing about not being ablr to be used during certain times. This is not ghe first time kmart does not support kmart does not support its customers. I pay part of your bills yo dont pay mine. The season i had to put as much together for my holiday. Kmart was one of corporations that day who made shopping harder. Bad service.

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