1454 Reviews For Kmart Corporation Headquarters & Corporate Office

It's official I made it a month without going to KMart...I found Walgreen's gives me great service. Since January 2012 I have walked out of the KMart store at least 7 times leaving my cart in the check out line. Cashiers are untrained, prices not in the computer system so over 50% of the time their is price checks, and the last time there was one cashier working during the lunch time and she was opening a credit card account. I also got tired of my cashier forgetting to swipe my rewards card and asking me to go home and take care of it on my computer. Times have changed but I still like customer service.

Hello, my name is Ernie Racine, Family Center Coordinator/Fatherhood Educator Specialist of Catholic Charities in Waterbury. I am writing to you on behalf of my organization that has been providing help and hope to families in crisis since 1920. We estimate that over the last 5 years we have provided 3,000 diapers and over several tons of food which has been given to individuals or families who are extremely low or non-income in the Greater Waterbury Area. We feel that the service and support we provide goes along way in assisting families to stay functioning and intact bye receiving the necessary resources to sustain their household. With the economy in such a poor state many families are in a very serious financial crisis. With state benefits only being able to cover a certain amount of the overall expenses. Basic but very necessary items have risen tremendously in price creating a great amount of stress and deficiency to provide adequate care for many families with young children. Picture this scenario. Your low income, perhaps may have just been laid off and bills begin to mount up high. Your faced with the grueling choice of having to pay one expense. Do you pay for food in the house, diapers for the baby, utility bill or putting gas in your car to go on job interviews. Buying Christmas gifts. There isn’t one easy answer. It’s beyond a tough choice that you’re faced with. Now picture thousands of families staring eye ball to eye ball with this same situation everyday. Especially low-income families/non-income families. I am writing to you today hoping to alleviate situations like these. With your donation of Christmas gifts. We can bring our community closer to assisting families in crisis to meet their basic needs. Our organization as you can see is very empathic and passionate about helping families stay empowered and resourceful using community services. We would like to continue this effort with your help. I would like to thank you for considering this opportunity to partner with our organization for raising awareness and providing Christmas donations. If you have any queries regarding our organization you can go to our website: www.ccaoh.org.org. Please feel free to contact me at the address given below. Thank you, Ernie Ernie Racine Ernie Racine Center Coordinator/Fatherhood Educator Specialist Catholic Charities Arhdiocese of Hartford 13 Wolcott Street Waterbury, CT 06702 (203) 596-9359 ext 233 (203) 757-9753 eracine@ccaoh.org www.ccaoh.org

I agree with the people on here that say " I wish there were a zero rating. " I was an employee until today 9-7-2012. I worked at store # 3808. I am a Nationally Certified Pharmacy Technician and received employee of the month in the month of June. I paid my own way through school with no help making $7.25 an hour. When I finished CPhT classes Kmart gave me a raise. I was more than happy. As I said today Kmart 3808 let me go because of accusations of falsely using the SYWR programs to my advantage. I was made to tell the Loss Preventions team that I did it when in fact I told them 100 times I didn't . The systems in this store are very poor. there is not a day that went by in the year I was there that I didn't have trouble with it. I believe that the system glitched and after checking my account one day my number was stuck in the system and recorded it on my transactions. They wanted to hear nothing of it and terminated me. The Loss prevention manager of this store is guilty of stealing company time by sleeping in her office while clocked in. There are no cameras in her office to prove it but the associates know it. Also this same person has been heard calling employees of this store nasty NIG**rs. She takes phone calls from her husband on the company phone about 15 times a day. My faith in this store completely diminished today. I couldn't believe in a million years that some of the stories I heard about the Kmart stores were true but today made a believer of me. This is an evil place and anyone working there should find something else immediatly.

Reference: Kmart store # 9814(Detroit,Michigan) on Telegraph road. Hello there Kmart Corps HQs. Hope that everyone is in good spirits and in health. I am a retired active duty military soldier of many,many years. This is stated because we have to maintained standards,follows orders and have a code of conduct. I highly feel that sometimes instead of saying "thank you" we customers can take the time to write to the "higher-ups" that there are representatives who "stand-out" I'm in hopes that the Kmart Corps HQs leaders "reach out" to these outstanding personnel who represent the Kmart business. Anyone can "get up on the wrong side of the bed" But not these two representatives. My observations, experience and the customer support assistance received from these two representatives Ms. Quicma B. and Ms Shidny on numerous occasions... has been noteworthy. Their demeanor,character and willingness to assist and/or just doing their normal Kmart responsibilities is remarkable. These two personnel usually operate as cashiers. If I'm not in their aisle of reponsibility and can still observed and hear from afar. They're always pleasant,professional and "user friendly". Thank you Kmart leaders for letting us as customers know and feel WELCOME. Futhermore, the ease in shopping at Kmart and the ease of leaving the Kmart facility/store is "STRESS FREE". Hoorah and thanks. Ms. R. Martin, USA/Ret P.O. BOX# 141013 Detroit, Michigan 48214 email:seawf5pr@gmail.com

I work for kmart and Im having problems with my store manger i feel that he is unfair and has his little groups of favorites went to work and got sent home for so called not being in dress code and i senn a few other people not in dress code but they were still allowed to work he is not fair and i rather my old store manger any day i would store number but i dont think it would matter he is an unfair man

On Sunday I drove to Wallawalla, Wa. to your K-mart store. I was in the store for over 2 hours with a very rude Debra Bowe Personel HR acting as floor manager. this women needs to take some classes on customer service and need to realize you don't talk down to the customer to keep from getting told off. Your store was not clean bathroom were nasty and service was very poor. Not to mention I called on your customer service line to complain about my experience and the employee on the phone was eating chips or something cause I could keep hearing the crunch in my ear. then today on 9-5-12 I call your corporate office asking to speak to a manager only to receive more rudeness from your employees. No wonder your stores are empty with no customers shopping in them. Maybe if you hired some intelligent personell with better people skills your store can improve and make better turn around. It's time to clean your house k-mart from the top to the bottom and maybe you would see your sales improve. They're people out there that would be wiliing to clean up K-MART

I went to Kmart store #7282, 8827 Woodyard Rd,Clinton, MD 20735. ABSOLUTELY HORRIBLE SERVICE!!! It took almost 2 hours to purchase 1 lawn mower. Around 11 am on a Wednesday morning with hardly anyone shoppers in the store someone had to be called twice. Mikey showed up and told me he couldn’t tell me the price because there was no price tag. He went online to find the price but then couldn’t find the UPC code. So I had to use their computer to order online and p/u at their store. Well they always ask for a zip code. I asked Mikey for the store zip code and he didn’t know...neither did the other person who was just walking by. My friend gave me her zip code and I proceeded with the order. I hit submit when I then find out the website advised there were no more of that lawnmower at that store. Now What! Well I was told they call one of the other stores and get the code and away went. We are approximately 40 minutes into this process. I waited another 30 minutes and walked to customer service; I am truly upset now. At the customer service desk there is a manager named Rodney on the phone but he isn’t dealing with my issue. I notice his tone is not very friendly with whomever he is speaking to but I wait. Once he is off the phone he asks me if I needed something. I proceed to tell Rodney, the CSM, about my problem and he stated we don’t have another lawnmower back there so they need to call another store - that’s what he told Mike to do. Well Mikey didn’t and I want a resolution. I tell him there is another lawnmower back there but it is not the same one. Instead of apologizing for my having to wait so long he proceeds to repeat his statement about calling another store then added he didn’t know there was another lawnmower back there. I told him I didn’t want to hear any excuses. I also told him the customer service of his store was horrible. He told me to calm down. At this point I am upset but I am not yelling. I did raise my voice when he told me to calm down and only seemed interested in getting his point across and not understanding mine. I asked for his manager and he gave me the name of Christopher Warren. I also asked for the company number - it was the number to the store and the other number was a fax number at Kmart HR dept. He is such a clown. Well I am still trying to get this lawnmower while my friend walks to the back with Mikey to get the UPC code from the other lawnmower - another 20 minutes lost. When they finally get the number Rodney told them to take it one of the registers. I am not impressed - he really doesn’t want to some from behind that counter of his and he could have done it himself but once again - no customer service and still no apology for making me wait. Well Mikey gives the code to the checker who still cannot get the system to work. Seems they used a UPC that didn’t match the mower I have (no surprise) but the checker did not have the authority to override. She called a supervisor by the name of Patty, (which upon watching her with other customers SHE should be the manager), advised that Rodney needed to come and override - HE HAD TO COME FROM BEHIND THAT COUNTER AFTER ALL! Well once he did come over the transaction was processed. I had picked up a pair of garden shears and a phone case from the entertainment department. The checker could not ring those up because.....THEY DIDNT HAVE PRICE TAGS OR UPC CODE EITHER!!!!! AMAZING!!! She stated I would have to be patience when I advised this was going on 2 hours to complete a simple sale. I have to say while standing there I saw one other person (still maybe 10 customer in the store and I would know because I had a lot of time to just look), complaining about the lack of service. I also heard 2 checkers discussing how to avoid work. Just then a customer walked up with a full shopping cart and they tried to see who could turn their lights off first. I have been in this location only few times and that was to compare prices against Lowes and Wal-Mart. I don’t generally purchase anything from them but this was the one time it seemed they had a better price. When I left there I tried to call HQ but of course Rodney gave me the incorrect number. I called the store and asked for Mr. Warren. I held the line for about 10 mins when someone came back and asked who I was waiting for and was then told he was in a meeting. UNBELIEVABLE. I have never had worse service than in that store. I will never go back. They could have what I need at the lowest price - my time and the service I receive is more valuable. If Rodney is your idea of a Customer Service Manager no wonder the staff is as awful as they are. I suggest you strongly consider reviewing your choices for store and customer service manager.

This store in lockport il has the worst managers/ supervisor theres no type or customer service it ridiculous

I actually work at KMART in Mn and even that I work there it is the most disoraganized store I know. Talk about managers always wanting us to enroll customers into the SYWR, we do our best, but our customer are "REGULARS" that come into the store. Why doesn't the cooperate actually put the store MANEGERS for a day to see that it's not always easy to enroll customers???????????????

The K Mart in Prince Frederick MD. will not answer the phone. tried many times will ring for 5 min. exactly then go to busy signal.tripple checked correct number they will not answer..they really dont care.

it came to my attention that an Auburn,ca kmart employee of 27 yrs was a no show no call one day. an associate was concerned and on break went to knock on her door,no answer,the asst returned to the store and retreived her spare key(which was left w/the previous store mgr for just an occasion)and returned w/ another asst to find the elderly employee collapsed in her hallway,and had been there for some 2 days. these 2 assts are responsable for saving her life,Heroes right? not as far as the current mgr thinks as she felt it nessessary to give the asst a write-up because it wasn't done on her break time.BOOOO!!! kmart for employing mgrs like this,, those two assts should've been rewarded not written-up!!!! shame shame same on that mgr,,,, KERI is her name so if you see her in that store let her know how you feel...

TODAY I GOT CALL UP BY MANAGER TRICIA. AND TOLD ME I HAVE TO TUCKED IN MY SHIRT. AND NEXTIME SHE CATHC ME SHE WILL WRITE ME UP AND SINT ME HOME..I DON'T THINK SHE IS DOING A GREAT JOB BECAUSE ABOUT NINTY PERCENT OF THE EMPLOYEE DON'T TUCKED IN THEIR SHIRT..I JUST DON'T GET WHY AM I THE ONLY ONE IS GOING TO BE WRITEN UP..I THINK THIS MANAGER IS DOING A GREAT JOB.. I WISH SHE IS THE ONE THATS GOING TO BE CORRECTED..

IN TIME I GET SO PIST OFF WITH THIS MANAGER TRICIA..SHE MAKES THIS DAYPORTER ALEX SITS DOWN WITH HER AND LAUGH ALMOST ALL NIGHT DURING WORKIN HOURS...NOW THAT IS NOT FAIR FOR ALL OF US THAT SEE THIS THINGS THAT SHE DO...IF I HAVE A HIDDEN CAM I WILL PROOFR THAT I AM NOT LYING

I DON'T REALLY UNDERSTAND THIS WORK PLACE I GOT.. SOME TIMES I GET CONFUSE ON HOW THINGS IS MANAGE.. TODAY I GOT CALLED BY TRICIA (MANAGER) TELLING ME I NEED TO TUCKED IN MY SHIRT..NEXT TIME SHE CATCH ME SHE WILL WRITE ME UP AND SHE WILL SENT ME HOME.. THAT RELLY DON'T MAKE SENCE BECAUSE ABOUT 90% OF THE EMPLOYEE DON'T TUCKED IN THEIR SHIRT.. SO WHY DO I AM THE ONLY (ONE) THAT HAS TO BE WRITEN UP THEN SENT HOME..NOT SO FAIR

Just went to the k-mart store in tifton ga. i wanted to buy a golf club with a gift card from my son. the cashier did not know how to handle the card, because it was on an email from k-mart. it has a gift card number on it from k-mart. the cashier needed to go to the manager to see how to handle the gift card. we waited about 15 minutes at the counter for the girl to go see the manager. she finally came back and said that the manager did not know what the gift card was or how they should handle it. the cashier said that the manager said that they could not accept the gift card. we walked out without my golf club and k-mart had no sale. this goes to show that k-mart should just go out of business and spare a potential customer the pain of doing business with these people. there were about ten potential customers in the store. they lost my business. went to walmart and did more shopping. had to wait in line to checkout. there were appoximately 250 people in the store buying. ps it is an icardgiftcard.

I can't believe this company is still in business. Ur prices are too high and ur clothes suck. Just like ur customer service.

what kind of corporation hire people to work for 2 day a week for $73.00 when a metro car cost $29.00. this is just ridculous. KMART you should be ashamed of yourself getting government credit for hiring people but they are not really working. Just wait for them to all go on unemployment for lack of work.

My name is Laquetta Grant and I am an upset and dissatisfied customer who makes purchases from the Kmart store #3454 at 900 Orthodox Street, Philadelphia, PA 19124. I purchased an airbed called Instabed from this store on 07/08/2012. On 07/26/2012, two of the indentations in the airbed tore and basically caused the whole bed to deflate. I tried to repair the bed with minimum results so, I called the store and they told me I can replace the bed and I did this transaction. On 08/06/2012, the second airbed did the same thing and tore the same exact way in the very same spot. I returned the bed once again and received another replacement for the same bed. Now, last night, the airbed has tore once again in the SAME place, SAME indentation, SAME row and everything. I called the store today at 7:37 AM to speak with a manager about a better resolution to the issue. The manager, Eric, stated to me in a very condescending and disdainful tone, that I can either have my money refunded and purchase a bed from somewhere else or to purchase a different bed (which will cost more) and I still have to pay the difference yet, he advised me not to purchase the same brand of bed. What I would like to know is, why should I give Kmart more money for selling me a bed that I have had to replace 3 times in the past month and 3 weeks? Is this the way Kmart and its affiliates does business by inconveniencing their customers and make them spend more money that they cannot afford? In my opinion, he is stating that this is my fault and he told me that I am the only one complaining about the bed. He basically singled me out and made me feel like I was just complaining or being catty for no apparent reason. I am writing this letter today to request that your corporate offices make this correct for my family and I, since nothing can be resolved on the store level. My boyfriend and I have to sleep on the floor due to this purchase of the defective bed, and it’s not fair to consumers during these trying times in this dysfunctional economy to be sold defective products and not compensate their customers for purchasing faulty and malfunctioning products. I am extremely upset and disarrayed by the way I have been treated by Kmart and I am simply asking you, as the leader of this corporation, to find a moral and modest resolution for myself and my family. I even purchased the replacement plan and I was refunded my money for the plan because the bed becomes defective before the 30 day time period to use this plan. My income is $158.00 every two weeks from the state of PA. I do not have the funds or income resources to keep purchasing items that are flawed, substandard and cause me problems within a week or two of the purchase date. This is unreliable and mediocre customer service and I feel I am being bamboozled by Kmart. At this point, I plan to contact the media and give bad reviews about this airbed and Kmart because the lack of concern for customers and their grievances is appalling. This bed should be recalled and taken off of shelves. At this time, I am returning to the store for a full refund of my money for the purchase of this bed. In the future, I will take my purchases elsewhere and I will NEVER buy another product from Kmart or its affiliates ever again unless someone from corporate contacts me about the matter and we come to a mutual resolution to the problem! I will also put the word out and make sure that others feel the disrespect, disappointment, dissatisfaction, displeasure and distress I have experienced and urge them to do the same. Thank you for your time and I hope to hear from you as soon as possible.

Your service is the worst that I have received in a long time. I was suppose to receive a call back within 2 hours and it is now 7 hours later. There is NOTHING in your store that I can't live without and I can tell you right now that I don't plan to come back. With your soiled reputation and lackluster sales the least you could offer is good customer service.  Sent from Shawna

I shop at kmart and have for years. my husband and me went to kmart in scottsboro alabama my husband used his debit card the cashier told him it is an invaled card so i swiped mine it excepted mine when we got home i went on line to online banking to check our debit account kmart charged us twice that day it has been over a week and they still keep giving me the go around about giving our money back. needless to say my husbands debit was not invaled they ripped us off and now they dont want to give it back i wonder what the better buisness bureal would say

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