1540 Reviews For Kmart Corporation Headquarters & Corporate Office

internet order

what a rip off company, a bunch of lies from everyone that is called to resolve an issue, always another run around, can;t even get a simple$14 credit from nov of 2012, i was told to spend $6 (2 faxes) to PROVE that i was charged, i have bank statement,


I give Kmart a negative infinity. They are useless, greedy, and corrupt.


I did an online purchase last month for store pickup but the item was out of stock and I was charged over $100 . My order was cancelled but I haven't received my refund. I have called dozens of times and have been told my money will be promptly refunded. It's a month later and still no refund.I will never shop inartistic again!!!!

Are you serious!

I placed an online order for a gift for my 6 year old grandson. When he opened it the gift was not what was ordered. The shipping address was right but the packing slip was for someone in NY. I live in Iowa. When I called to return the item so that I could get the right order Kmart said they could not find the order. I asked to speak with a supervisor and the representative laughed at me. I was placed on hold for 35 minutes. The representative told me to basically deal with the problem. I will be taking this issue to higher levels of the company and will never shop Kmart again. No wonder Kmart does not have a whole lot of business!

Horrible Management

I was an employee (thank GOD) at Baychester Avenue in bronx ny, and had to deal with the most unprofessional, unorganized, unappreciative, and arrogant team ever. Not to mention ill managed, but since I moved on about two months ago I am currently dealing wtih the same story of an online purchase that all of a sudden is out-of-stock, after I was already charge, what a coincidence. I'm not sure what it is they're doing in their hiring process towards management, but it need to be dealt with and asap.

Mice in the store

I was at the Kmart in Bridgeview, IL today and I saw mice running under pallets of toilet tissue. I will never be shopping at that store again.

Worst Store Ever

I live in Fort Pierce, Florida. The Kmart here is the dirtiest store I have ever been in. Also, I am handicapped and the store is supposed to be handicap friendly. However, this store only has one electric cart that is rather raggedy and never in operation. They do have two wheelchairs that are in very bad shape. The wheels are warped and they produce a horrible thumping during movement that causes excessive pain during use. The customer service in this store does not exist. The employees lack training in customer service, and they are unfriendly. The manager does not care about this store, the employees, and most importantly the customers. I cannot get any assistance from anyone here. This store lacks any type of properly working equipment for the handicapped, it has horrible customer service, and a manager who does not care. I would not have given this store a star for the rating, but these reviews will not allow submission without one.

Are you serious

I had sum help with my son for xmas...(mentoring program)..he received a nice pair of boots which where unfourtunately from the mens section when i tried to exchange them for a smaller size being that hes in kids sizes the mens started at 61/2...when i returned to the register she said that bcuz there was no reciept she would have to do the lowest sale price from 90 days...well a $30 pair of boots turned into $8..Thank you Kmart no boots for my son

I am no happy to know that minnesota kmart located on lake street is so rude. How are you going to hang up and than I called again and put me on hold for 30 mins with no one answering me. I am not happy to know that kmart has a poor, really poor customer service. I wanted to ask for a shoe and got put on hold for 30 mins andthe first time I got hung up on. The third time calld to speak to a manager I wasput on hold for another 30 min and I am mad. I am not happy to know that a store can't even help me on what I need. My oppinon I think people should not got to that store due to really I mean really poor customer service.


This is to inform you, and everyone who reads it, that I am hereby boycotting KMart for selling automic or semi automic assault rifles of any kind, including children's toys. There is absolutely no reason why these guns should continue to threaten and/or endanger innocent people's lives. I see KMart as a huge part of the problem. You sell these killing machines in the name of profit. A very greedy and selfish thing to do. I will not give you one more dollar of my money as long as these weapons continue to be sold by you. KMart has put profit above safety and I will not do businerss with any retailer who continues that practice. God rest the souls who perhaps have been killed with a gun purchased at KMart!

Unsatisfied customer

I went to the Kmart in Springfield M.A. and wanted to switch an item for a different size and was greeted by a rude customer service rep who told me He could do nothing without a receipt, so I told him the item was never opened and I received it for Xmas and my wife could not find it,so he said there was nothing he could do.So I needed to pick up something else and I went to the car and put the item there and went back in the store to shop, a little upset I finished shopping and went to the checkout,and told her about what happened so she said you have a rewards card and they should be able to look up the item and there should be no problem exchanging the item,and said should be able to help me out,she said she would go talk to him, I said great, so she came back and said you are all set, so I went to the car and got the item again and waited in line again,so when it was my turn the customer service rep looked at me and said you again, I told you already we will not exchange the item without the receipt,so I said I saw the cashier talk to you about it, and he said she does not know the return policy.I could not believe it talk about embarrassing,there were customer behind me so I grabbed the item and left.It was ridiculous, for some thing that costs 7.99 I will not shop Kmart anymore,and I tell friends and family the story. Thanks Kmart

customer service

Well after my experience with the customer service at the Elkton kmart and the corporate office, And reading the rest of the complaints the rest of these kmart stores will be closed soon,because they forgot about serving there customers. They cant admitt when a mistake has been made and want you to accept whatever they say. You give someone a set of keys to a register and a title manager and they think they can speak to people however they want, As a company you need to make money but to do that you need people to shop in your store and with the service given by your employees your not going to have that, I know im wasteing my time writing this because the person who reads this is probably going to do the same thing ,NOTHING! But your so called manager Tamera Scott needs to be trained on how to speak and respect her customers and know how to resolve a situation when it arises instead of thinking people are suppose to go by what she says, I was told i dont have to tell you anything when i asked her a question,Really are you serious this is your top notch management, way to go kmart!


This store sucks!!!! They should never have started order online for store pick up. They are always willing to take your money but always seem to be out of stock for the item yo paid for. Them to add insult to injury they do not refund your money in a timely manner. I am still waiting for my refund since December 10th , and they actually had the nerve to say I never was charged for it. God thing I made payment through Paypal so I could start a dispute .

custmomer issue

I went to the store on cleveland ave fl and made a purchase. I had my five dollar reward card. The card was refused. I was told they would not take them during the holiday. I brlieve the problem they had trouble swipping the card. Then made me stand in customer service lane for nothing. The card states notjing about not being ablr to be used during certain times. This is not ghe first time kmart does not support kmart does not support its customers. I pay part of your bills yo dont pay mine. The season i had to put as much together for my holiday. Kmart was one of corporations that day who made shopping harder. Bad service.

Horrible experience

December 23, 2013 Dear Mr. Louis J. D’Ambrosio, Thank you and Kmart so very much!!! You have managed to really mess up my son’s Christmas!!! On Black Friday I bought a flat screen TV for my son as a Christmas present. The TV ended up being defective (the sound would not work). So I took the TV back to the store to exchange it for a new TV that worked. I couldn’t believe my ears when the manager looked at me and told me I was pretty much screwed!!! The only thing she said or offered me was something that was just impossible for me to do. I’m already on tight budget for Christmas as it is. And I knew that the only way I could afford a TV for him was to stand outside your store for more than 4hrs hoping that I would get one of the door buster TV deals you had going on. So when the manager gave me the option of paying another $100 or more for a replacement TV I knew I couldn’t do that because I would have little to no money left to buy him anything else on his Christmas list. When I tried to explain my situation to the manager all I got in return was her becoming nasty and hostile towards me. So I ended up leaving your store with more than just my hands empty but with the knowledge that Kmart could care less about its customers. When I reached my car I was so upset over the whole thing but mostly over the way I was treated so I decided to called your customer service phone line thinking that maybe they would be able to help me. But once again I was wrong!!!! The first person I talked to over the phone was just as rude as the manager inside the store. I asked her to transfer me to someone else in the customer service department and she told me “NO” that I couldn’t talk to anyone else but her. So in turn I hung the phone up on her and her nasty attitude. I waited a few minutes to call back and when I did I finely got someone on the telephone that listened and understood the situation. She apologized to me and told me that she understood why I was so upset. So in turn she offered me a $25 gift card to Kmart for all my trouble. I accepted the gift card from her and told her thanks. She said I would get the card in the mail in about 7 – 10 business days. The card came so I hurried up and went up to Kmart to shop and get a layaway out. But guess what happened when I went to pay for the layaway with the gift card I just got in the mail from you?? Answer: You (Kmart) sent me a gift card with “NO MONEY ON IT”!! So once again the store clerk (which was very rude and unpleasant) had to call a manager and asks her what to do. Now in the mean time there is a whole bunch of people behind me listening and waiting to get their layaways out too! And by this time I’m becoming more and more upset and embarrassed. Now again the manager looks at me and says that I have to find another way to pay or they’ll put my layaway back. The remaining balance due on the layaway was $51 and some change. But I only had $28 in cash and the $25 that was supposed to be on the gift card. So once again I couldn’t get my son a Christmas present!!! And get this Kmart kept $10 dollars of my money for a layaway fee. I couldn’t believe it!!!! Why should I have to pay that when they messed up by sending me a $0 balance gift card. I don’t understand!!!! So here I go again calling the customer service number and I tell them what happened and they hang up on me. I try calling again this time a girl answers and you can tell she hates her job. She was so nasty and mean to me and could have careless about what had happened. She was very short with her words and kept putting me on hold when I was trying to talk to her. So once again I just hung up the phone and called back hoping to get someone that cared. This time when I called a guy named Marcus answer. He was very nice and listened to me and understood why I was upset. He did put me on hold when I was talking. He didn’t interrupt me. He told me that he was very sorry about the gift card and that he didn’t know what had happened but that he would send me a new card in the mail that day. And that this time it will be $40 instead of the $25 for all the trouble your store has put me through. Now, I told him the most important thing to me was that I would get the card in the mail by Christmas. He told me that I would definitely have the card by Christmas!!! Well here I am still waiting for the carded!!! Kmart has really messed up me and my son’s Christmas this year. He still believes in Santa and when Christmas morning comes and he didn’t get that big gift I’m going to have to explain why Santa couldn’t get it for him. I’m not looking forward to that!!! This is crazy!!! I don’t understand how you “Kmart” could employ so many people that are rude, hateful and with an “I could careless attitude”!! I’ve never experience anything like this. I’m so angry and disappointed with Kmart right now!!! Merry Christmas, Shopped at Kmart: 1750 Marietta Highway Canton, GA 30114 P.S. I think Kmart should look into having Six Sigma come out and observe what’s going on in your corporate office and in your stores. Somebody needs to take a serious look at the way the stores and the customer service call center is being run. Customers like me will not put up with being treated like this. I know that from now on I’ll think twice before I ever step into a Kmart again. It’s just as easy to go to Wal-Mart or Target their right down the street. They always have an attitude of what can I do to make your shopping experience a good one. And the way I see it Kmart doesn’t even come close to having that kind of store. I’ll use a quote that I heard Clark Howard use many times over the years to describe the way I feel about Kmart. When Kmart says customer service what they really mean to say is “NO CUSTOMER SERVICE”!!!




Where do you hire them from? It seems that most of these complaints are about management, And mine went too far making me feel like a thief I am in the process of talking with a Attorney not refunding my little bit of money is going to cost the K-mart company a lot of money!

worst service

I ordered a tablet for my son for Christmas it was a in-store pick up. I get to the store the tablet was out of stock, but Kmart still took the money off my card so now I have to wait until Christmas to find my son the gift he wants so bad, and thanks to Kmart I have no money left for the tablet until they refund it to me 5 days from now.

Why does Kmart even exist. I never shop here besides annually doing a layaway for my son. This will be the last time. Their layaway system was down when I came to pick up my purchases of course they assume no responsibility for inconveniencing me or to even compensate by giving a discount. They have substandard products besides toys... And they aren't discounted in comparison to Walmart

Customer Service--What a Joke!!!

I cant even imagine trying to write the entire horrible experience that I've had with Kmart Layaway online & Kmart.com customer service. It would take me hours to write of every horrible and disgusting situation I am still dealing with from Kmart. The end result is this: My layaway was cancelled due to a error on Kmart's behalf, although I made my layaway initial payment, and I even had the contract & order number & could see the layaway order online....they claimed they didnt have it. They said that my layaway order was in "limbo" ( whatever that means). To date, I am still fighting for my money back, but have not received it. It has been over 6 weeks. I will NEVER EVER AGAIN SHOP AT KMART OR SEARS.

Write A Review For Kmart Corporation Corporate Headquarters

Your Rating / Review

Note: This is not to be used to contact Kmart Corporation Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Kmart Corporation. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information.