Kirby Corporation Corporate Office | Headquarters Contact Phone Number & Address

christina

2/10/12

They r soooo poor with there customer service I called them to give them back there machine because we cannot afford it we thought we could but u know how the economy is people loosing jobs etc. Well anyways we called and they said there is nothing we can do for u and I asked to talk to a manager or the owner and all the Guy could do was hang up on me. WHAT A COMPANY!!! so husband called told him it was unprofessional of him and he hung up on my husband we tried calling several times after that he kept hanging up or letting it go to voicemail. I will never every buy anything from them again nothing but rude I wish I never even gave them a chance I should have shut the door but what can u do now they wont even work with us to make things right

11/3/11

Yes, I "won" the free carpet cleaning as well. I made sure BEFORE they came that I could not buy a Kirby at this time. The woman on the phone assured me that there was NO sales pitch and they just wanted to send this woman out to show me how clean she can make my home-- and at the same time she gets credits and Kirby gets the word of mouth advertising they thrive from.

Here's a word from MY mouth: LIES.

The contest is a scam. The free carpet "cleaning" is a scam. I was told my sofa would be cleaned, but I ended up vacuuming it myself with the Kirby. They told me it would be and hour and a half, 2 at the most. After 2 1/2 hours I had missed my reservations and they had yet to do any free "cleaning". When they found out I would not be purchasing a Kirby the man became hostile and very condescending -- made the comment "Oh, I didn't realize you couldn't make any family decisions. Some women can".

And my PRIZE: a sticky wet (which has yet to dry after 12 hours) path through my bedroom that looks worse than it did before they came.

I will NEVER be buying a KIRBY. I don't doubt the machine is amazing, but the company behind it has no morals.

Garrett

10/29/11

This is the WORST company in America!! Nobody in this company has any customer service. Thier product does not work up to the potential they claim it does and they try and screw you at every turn. Like the above comment says you only have three days to bring it back if you don't like it then you are SCREWED!It wouldn't be so bad only haveing the three days to give it back or not but no one freaking tells you that information. Oh and the scum thati dealt with included weekends as part of the three days an didn't return any of my phone calls during the saturday or sunday i tired to get the issue resolve. So since no one in this company has help me out it has put a crazy amount of pressure on my family. I can't wait for this company to go out of business because they have no customr serivce and do not care about you one bit. When they do i will throw a huge party to celebrate

Ashley

10/5/11

i just bought a kirby and i hate it...The stupied thing does not work on my carpet in my room.....than i call to give it back to them and the guy told me he was going to tell everyone how my credit is. how rude of him. so just to let everyone know not to buy one cause you can not give it back u only have three days to give it back to them how in the hell do u know if u are going to like it in three days.

Debbie

8/11/11

We got a call saying that we "won a free carpet shampoo." I asked if they were going to try to sell me something and was told that they weren't selling anything - I had won a prize for completing a survey. When they "cleaners" arrived, we saw that they were actually Kirby dealers. We told them that we already owned a Kirby and that we were not interested in purchasing anything and that we were upset that we were lied to on the phone when we agreed to have them in our home. Since "Darrell" had dropped "Heath" and "Derek" off at our house and they didn't have a way home, we tried hard to be polite to them. BIG MISTAKE!!! Three hours later, we had those white pads spread all of over our house and could not get those creeps to get out of our house. DO NOT LET THEM IN!! They will not leave and do not shampoo your carpet until you agree to buy a $2,800 vacuum. If my husband hadn't been so polite, I would have tossed that stupid Kirby out the door!

Amber G

8/12/11

My boyfriend has been working for Kirby for about a month now. Kirby is a scam. They had him knocking on doors here in OKC, had him go on a trip to Kansas at 4 in the morning, told him he was getting paid $350 a week plus commission for selling the vacuums and doing demonstrations. At the end of all this time and work he put in, he walked away with making only $30 the whole month.......Kirby is a scam and a disgrace and I am definitely contacting the news and Better business bureau for this nonsense!!!

MARIA	8/26/11
DAVE AND LOREN ARE THE WORST FROM RANCHO CUCAMONGA DAVE MEST UP MY COUCHES THAT I SPEND 5,000 THOUSEND AND EVERY TIME I CALL HE IS ON A MEETING

Candi

5/26/11

Same situation here! I did what I was suppose to do, why can't they? I purchased the Kirby and then decided I really didn't need it. They picked up the Kirby on 5/3/11 and I still don't have my money back. Two weeks ago she said it was mailed and now she won't answer my phone calls or call me back. I call and leave messages atleast 6 - 7 times a day. Total scammers! My mother loves her Kirby and I liked it too. These people, L. Hill Enterprise in Liverpool NY are ruining the name. I guess I will have to file a small claims report.

Pamela

3/9/11

I am seeing a pattern here, Kirby! You can tell us consumers (YOUR customers) it is the FAULT of the independent dealers and how they handle the "sale". However, they are representing YOUR name!!!!!!!!!! It is KIRBY'S responsibility to take ownership of how their product and name is being used. Standards, laws, training and strict guidelines need to be put on these dealers so not to tarnish your good name, that you worked so hard for so many years to achieve.

Same experience as MULTIPLE others. Typical lead guy misrepresents they are "for today only" doing a cleaning of a room or piece of furniture for free....sure, too good to be true! Two other guys come in, ramble, high energy, one leaves, the other starts in about my carpets and not focusing on my son's sofa, (the reason we let them in the door). Long story short, NEVER cleaned my son's sofa, ONLY threw around these dust pads and low and behold!!!! It's a Kirby sales pitch! All day he rambled and wouldn't leave. I would have bought the machine, we are looking to replace our current KIRBY but misrepresenting and the baiting and switching and calling a manager to see if he can make a better deal was unprofessional, ridiculous and so USED CAR sales scheme! The machines sell themselves!!!!!! I called the rep this morning to share some of my thoughts and he was rude and said, "he didn't need my sale, this selling tactic obviously works and I don't care what you think!" OK, NOT buying a Kirby!

vicki grant

1/15/11

Wed 1/12/2011 I had a knock at the door it was a gentlemen giving my
husband a bottle of hand soap. He told my husband that a young man
would get credit if he just came in and talk to us. So I said it was
ok, No badges or did they say where they were from. As a yound man
came in around 7:30 that evening, he threw his duffy bag on my floor
and told me he was from kirby. Well not saying the least I told him
to get out of my house and not return. This was the 3 visit I had from
them.
Someone need to do something about this company, very rude people.
If I had my way next time I see a white van in my trailer park, where
they shouldn't be if the first place selling stuff with all the signs
they have around here, I will call the police on them. Boy I would
like to find the number of corporate office to report this action

Sandy Noreen

1/4/11

On a Sunday we had a knock on the door at 1pm and it was a young man and a woman who said they want to clean a room. They never presented themselves as Kirby representitives and my husband and I were under the impression they were a cleaning service. We allow them into our home and 3 hours later with 50 dust pads laying around our home I finally under stress to get them out of my house agreed to buy this vacuum. After thinking about it I cancelled my order and did everything within the details. Now we are going on 3 weeks since they picked up my vacuum and I still haven't been credited back my money. What do I have to do? I played by the rules so why can't they.

Joann Thomas

7/27/10

On 4/26 I was under the assumption that I was going to get 2 of my Rugs cleaned. I am very sick and take 23 pills a day. The Representative knew this in advance. He came with a young Man to train him. He arrived at 11:00 am and was at my Home until 6:00 pm. All he did was finatically going around my house doing Dust pad cleaning. I kept telling him taht I needed to stop that I needed my Nap or I would get sick. He totally ignored me. I was put under so much stress that I was sick for 3 weeks. I became burnt down with my Blood pressure plus other ailments that I have. I kept telling him that I wasn't feeling good, he just kept doing those pad test. I can go on and on about what I was put through but there isn't enough space. Just typing this my handing is shaking. That experience was a very bad, intensified one. I can NOT be put under any undo stress!
Joann Thomas, Ansonia CT