Ken Garff Corporate Office | Headquarters Contact Phone Number & Address

Sylvia Layton

5/16/12

I have done business with the Ken Garf in Salt Lake and also the one in West Valley. The service is very poor at both places. Salt Lake took 13 days to put in transmission that was under warranty. The seal was leaking so I had to take it back. The West Valley is just as bad. Multi-function lever for lights and turn signals went out. Took it in. Two days later took it back for over heating, needed water pump. They recharged the AC and now that won't work. The first charge was $1500.00 and now they want another $430. They did say they would do it for $360. Wasn't that nice of them. The AC worked fine when I took it in. I won't be doing business with them again.

Another bad car

6/3/11

We bought a car from Ken garff in downtown salt lake city in January 2011. About 3 days after we bought the car the service engine soon light came on. We took it back into them but they refused to help us. The salesman who sold it to us felt bad but his manager would not even attempt to look at it and take care of it because we didn't buy a warranty. We weren't even aware that they offered one. We took the car to get it's first oil change about a month later and found out that the tires were below the legal measurement (how that passed their safety inspection, I have no idea) I had to spend $450 on 4 new tires. This car has trouble starting but for some miracle this didn't start happening until 2 weeks after we bought the car. Now the ABS light is on because a wire was ziptied out of the way due to broken clips and now the wires are exposed and we have to replace that. another $70 repair. It gets better, The water pump is leaking so that's another $200 out of our pocket, and the serpentine belt is cracked.(That will be another $90) You would assume this to be an old car. It's only a 2004 and I have owned it for 4 months. I am so disappointed with Ken Garff. They have lost our business forever. I understand cars have issues but these are issues that should have been fixed prior to selling it. The least they could have done was owned up to selling us a lemon but instead they got our $7800 and ran with it. They wouldn't even let us exchange the car 4 days after we bought it when we brought it in because 3 days is the policy. Thanks for nothing Ken Garff. Buyer beware!!

1 DISSATIFIED CUSTOMER

1/25/11

KEN GARFF HONDA OF OREM IS THE WORST PLACE TO EVER PURCHASE A VEHICLE THE BACK-U-UP-PROGRAM IS A CROCK OF SHIT AND IS VERY UNWORTHY AND UNTRUSTWORTHY TO EVER EVEN PUTT LIGHT INTO................. POOR CUSTOMER SERVICE.......... THE GUYS THERE DON'T KNOW THERE HEAD FROM THERE ASS...........THEY WILL NOT HELP YOU......... AND MOST IMPORTANLY THEY STRIVE TO SUCK THE LIGHT OUT OF YOU............and THEY DON'T CARE ALL THEY WANT IS THEIR MONEY AND MORE MONEY... THEY R VERY MONEY HUNGRY THEY DONT CARE ABOUT YOU OR THE TRUTH ON WHAT HAPPENED ON THERE VEHICLES... AS long as they got a sale there happy they dont care about you or your circumstance!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!