World's Best for Corporate Office Info
worst place to put in a order online. they will cancel your order.
My daughter so wanted a Kate Spade phone case, so on Christmas when she opened it, she was SO disappointed that it was broken, missing a black piece on the edge of the phone cover.
Today, I went to exchange it...they were out of it and then told that I could not return broken merchandise. (hmmm, I was sold broken merchandise) I was accused of breaking it and I was told that I never purchased the item at their store. Accused of breaking and stealing. HORRIBLE return policy, not helpful and not kind either.
UGG...why would I ever shop at Kate Spade again? I had to bug my husband to dig up the receipt at home and text a copy.
NOT customer friendly, I was totally humilitated and felt very ripped off! I suggest the mangers Rachel Lucas and Taylor get some customer training. Christmas gift gone bad followed by terrible service.
Today I placed the 4th call to Kate Spade only to be told they have nothing to do with removing a pending transaction from my credit card account. I don't see the purpose of preauthorization because all it signifies is the credit card exists, but if a company uses this system it should make sure it works correctly. The responses I received, although politely given, except the promised return calls were not received, were absurd. Why should I get my credit card company on a 3 way call with Kate Spade or even more annoying, why should I go to my bank and resolve removing these charges. This is a credit card not "my bank." I will never purchase from Kate Spade again and at this point seriously considering the return of these items and hope you can correctly credit my card.
Every year for my birthday my husband treats me to a purse. On Dec/2011 was no different. I entered a Coach store and left with a beautiful bag, I then stopped in a Kate Spade store and saw that there were some bags on sale, I saw 2 that I liked and they happened to be on sale. I then returned my coach bag so that I could purchase the 2 KS bags. Well less than a year later, the patent leather strip on both straps on one of the bags came off, on both handles. I drove 45min back to the store to be told that they could not repair it, they offered to give me a $40 credit (insult!!), and said I should check a shoe repair shop. They dont have to worry about me buying anything else from Kate Spade again!
Marloes, if you already like my page it sholud show up as grayed, with the comment 'you like this' next to the like button. Then you only have to click the like for the minted page below and then you're all set to enter. email me if you're still having issues!
Thanks for looking into it but it didn't work. What I did now was 'unlike' your page first, then enrteed the giveaway - I clicked 'like' on both and it let me through! So I guess people who have already 'liked' your fb page should 'unlike' it first, before entering :)
I placed an order KATE00479204 on 1/10/12 for the match bon shopper bag(red) 25% discounted. I kept on waiting for my shipping confirmation and I was not sent one. I contacted your customer service department several times and they kept telling the order was being shipped out. Today, 1/18/12 I was informed the purse was out of stock and no longer available. I can't believe when I ordered it was in stock but now its out. Poor customer service and I wanted this purse for my daughter 16 birthday on 1/28/12. Why was I given the run around!!!!!!!
I'm very,very upset with your company, my husband ordered something today over the phone and it is not what I wanted. He was never told about your cancellation policy or return policy. I feel that your company was not truthful over the phone not providing all information. I called to cancel it and was told it was to late and that we only had a few minutes to cancel it from the time the order was places. Please call me regarding this. I don't believe that this is the way your customers should be treated. I would like a call from you 813-484-5587.