102 Reviews For Kanes Furniture Headquarters & Corporate Office

Kanes

I have had the same problems that a lot of these people have. I have a sofa that the padding in the arm has collapsed. I also have tried to get them to take the furniture back due to poor quality. But I found that all of their furniture comes from China. So I guess that explains it all.

Free Lifetime guarntee SUCKS

Spent 2300 + on a leather sofa and love seat 5/2013, where the head rested it was peeling, a seam was coming apart, and a rip in the middle of the leather. Call the store, they play the calling game, calling every number byt the one given, then they say they have to ourder oieces and have them store at our house until they decide to come out and fix the problem. They piece were to be delivered Jun/Jul and fix 8/4. 8/8 I called and the part was not even in until 9/2014. they keep saying something about an extended warranty, why would you need that when you advertise "every piece of furniture has a free lifetime warranty"

recliner

THE warranty you have is Euless if you don't fix anything.called guy out he was here for about 5mins did not say anything left said someone would call never happened I called they said nothing wrong but I have a spring when I set in the chair that I feel and sometimes the chair tips over also I have a bar stool they would not even look at. The service man was very rude overall bad experience

warentee

this store needs to do what the wright on there contracks if it says life time worintee then it should be lifetime not fucken seven years so if anyone gets this dond buy there crape and whatever you do don't buy there contract .they wont orrner it they will make you feal like your stuped so pleasa spread this ti who ever you can

Bed Costumer relation

Stay away from this chain, easy to take money bed on refund you have to keep on calling, they say some one will call you back later and nobody ever calls, they are just interested on taking your money, I was their costumer for two time never again

Aweful Customer service

This is an awful store. Please don't waste your money here. They lie and they don't call you if your order isn't coming for some reason. When you call to tell the manager what happened they'll just tell you there's nothing they can do about it.

the worst customer service I have ever recieved

Customer Service

Never buy furniture from this store, their customer service leaves much to be desired. This is the first and last time I will ever frequent their establishment. You would definitely be better off going to any other furniture store, Don't bother calling their corporate office for help, they never return phone calls and even think you have all the time in the world by placing you on hold for over half an hour.

Customer Service

Never buy furniture from this store, their customer service leaves much to be desired. This is the first and last time I will ever frequent their establishment. You would definitely be better off going to any other furniture store, Don't bother calling their corporate office for help, they never return phone calls and even think you have all the time in the world by placing you on hold for over half an hour.

We bought a rocker from lanes they fixed it once they after we hassled them they finally fixed it by giving us store credit haha we got another one a different one were told then when we had a problem with that one that my husband was too fat to use their furnature... Oh and by the way most of the management in the brandon store were fat too ... I really liked kanes at first after that we won't buy anything else from them guess if they had made good on their crapy furnature the 6,000 we just spent at Ashley's would of been spent there and if people are too fat to sit in their furniture then the specks should say it

Poor Warranty

No one wants to return calls 3 weeks to get someone to look at furniture and order parts. told it could take 12 weeks or longer to get parts.this is bull---- 4 months for warranty.

crooks..crooks

So finally got call back from manager after two calls to be told they are not going to do anything about my furniture...also noticed they did post my original complaint on here...so i guess they pick and choose what complaints we see..I wonder how many others there are with bad reviews that we dont see...DO NOT PAY FROM THIS COMPSNY their furniture is not good quality..you pay a lot thinking you are getting top of the line but what a joke my rating would -stars but thats not an option

Bad leather

In April 2013 we bought 2 $700.00 recliners. Was told they were top grain leather. Even the repair man when he came said it was top grain leather. The problem is the dark brown color is coming off the head rest in small round spots. Kanes said the warranty was voided because we used a leather conditioner on it. The other chair is ok. The chairs have only been in our home since May 2013 because it took a month for them to get the chairs.

update

So manager that was suppose to call me,back never did so I called first thing this morning and she is a traveling manager so I was unable to each her....the receptionist was extremely rude and hung up me. So not only is there furniture awful so is there customer service.

Rude crooks

I bought the bedroom set and a dining room table at Clearwater location. The order was a complete mess. Some of the items were added to my bill without my approval (I just received the voicemail). But most importantly, they overcharged but won't give me any refund. One of the "customer service" associates, Shelinda, was very rude, interrupted every word, and said that there was no mistake. The manager was staring at the computer, trying to tell me something that was completely irrelevant to my issue, and wouldn't help me either. Customer service associates need to understand that their job is to serve the customers, not to team up against them. Extremely unprofessional, unknowledgeable, rude crooks. Don't ever buy anything from them!

bedroom

The colonial store very bad manager and very bad costumer service there.Never again kanes for me....

Fired the best employee,patient,kind

The Kane's ocoee store is a bad store because the most patient employee that I love to go to order got fired and the other salespersons are impatient,nasty,ridiculous but the employee I'm talking about is a kind gentleman who was do wrong.Thank you.

Caveat emptor!

Despite the fact that they advertise a "lifetime guarantee, there is no recourse from Kane's for customers who purchased defective merchandise, especially if they bought it "on sale." Management is not only unsympathetic, they are downright rude, offering no customer satisfaction whatsoever.

never buy from kanes again!

Bought a sectional from kanes and it turned out to be piece of junk. After no help from the store i contacted bbb. They got results fast. I was able to return item for store credit. Shipping on my new stuff was a joke because i kept being told different times. Never again will i deal with this store. Anybody else that is struggling with kanes i would strongly suggest contacting bbb.

Furniture

They are horrible, They delivered half of my bedroom set without the other set and then when I called because they missed their 2ND schedule DROP OFF they acted like they had no idea what's going on. That's what I get when I asked and they said nothing is guaranteed but they will try.

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