550 North 31st Street Billings, MT 59101
(406)248-7444
Reviews For K O A Inc Corporate Office
richard and ella brand  | 5/21/12 |
| Dear Sir, Madam, During April this year we made a campertour in California, Nevada, Utah, Arizona and back to California. It was a great pleasure for us. We visited a lot of campgrounds. We do noticed that the campgrounds of KOA were very, very good. The staff is friendly and polite. In particular the campgrounds in Apache Junction, Picacho and Chula Vista. They spended attention to us and not, as some other campgrounds, only gave us the account and the treatment was very impersonal. Europeans are accustomed to a personal treatment and that we got at the koa campgrounds. Thank you very much and so go ahead. We will tell our friends. With kind regards, Richard & Ella Brand Barneveld / The Netherlands | |
larry  | 5/15/12 |
| we were invited to work at the hixton/alma center koa as workkampers,we signed on to have the wife work the office and me outside,,we were to work each 10 hours a week,the wife never got to work in office,,the owners expect u to work 7 days a week and not worry about the hours,,they don't pay u for the extra time but believe u should work them anyway for free,,the offer a pancake breakfast,but have no kitchen and no running water where held,,was told they don't tell the koa rep they serve breakfast because they would make them have a kitchen put in. have to carry jugs of water for everthing,,don't even have a sink in there for hand washing,,just use a bucket,,,very un sanitary,,they treat the workkampers like dirt and expect everything out of them,,,would never go back and further more would never recommend this place to anyone, | |
| Phil Long | 5/15/12 |
| We are staying at the KOA in Pasco Wa. It is the loudest RV park we have ever stayed at, The cottonwood trees have so much cotton comeing off them you cannot be outside this time of year. The owners need to spend some of there profits and put a wall up along the freeway, it is bad. | |
| jonn doe | 5/16/12 |
| I just stayed at the mystic koa in connecticut very nice the staff was awesome,i stayed at the dallas metro koa very bad never will stay there again,people seem to complain about the little things what about how hard the staff works people dont seem to care about that,the staff tries to please everybody I found out u cant please everybody which is very sad | |
| aerobuff | 5/20/12 |
| Re: KOA reservations for West Yellowstone: My camp trailer holds 10 people, and don't get me wrong: I will pay for the number of people or buy addtl sites...whatever it takes, just tell me! But the KOA agent said that was too many people. I explained I was new to camping, and I don't understand because my camp trailer was built to hold 10 people. So how am I supposed to use it? With that, he told me to "have a nice day" and he HUNG UP on me! That is no way to treat a customer. So now it looks seriously looks like I have a camper that I can never use...which is probably good, because I never want to stay at a KOA, either! | |
Maryann  | 4/24/12 |
| We just returned from a 3-night stay at the Waldport (Oregon) KOA. It was easy to get to, and it is located on Alsea Bay, and there are good views of the bay and the bridge. Sort of a pretty campground, and we were allowed to check in an hour early. We stayed in a one-room Kabin, and it was clean. Overall, the park was quiet and peaceful. The problems we encountered: THE BATHROOMS. There are six toilet/shower rooms, and two regular bathrooms. They were always messy and sometimes nasty. There were, as nearly as I can recall, never more than a dozen sites and cabins total being occupied; and most of those were self-contained RVs. It doesn't make sense that the bathrooms/showers the rest of us used should go untouched, since the park was so sparsely occupied. I realize a lot of the problem lies with the public's habits. I rarely entered any of the bathrooms to find that the toilet had been flushed, and it's hard to understand why someone who's dropped something on the floor can't be bothered to pick it up. Still, the responsibility for giving the rest of us clean and tidy facilities falls to owner/manager. Paper towel dispensers were left empty, there were old mildew stains on the tired shower curtains, and the handicap accessible shower's faucet had the hot and cold backward. That's a disaster waiting to happen. On the morning of the third day, I saw activity on one side of the bathhouse, and figured they were about to be cleaned. Two shower/toilet rooms and a bathroom were caution-taped off. Soon I saw that the doors were being painted. Sinced the rooms on the other side had been locked, or were in use, I stepped into the corner room that wasn't taped off, on the side where the man was painting doors, so I could brush my teeth; and I locked the door. About halfway through my brushing, I heard the door rattle, and before I could say anything, the painter had opened the door with a key. We were both shocked. I finished and headed back to the cabin, and he stopped me to apologize. I told him that to knock first and wait for an answer might have been the smarter move. THE CHILDREN. Not many children in attendance, but the ones who were there felt free to walk unattended through our Kabin site on the way to and from one of the playgrounds. I wonder if these parents don't read the newspaper. One afternoon, there were three little boys walking through, with their mom right behind them. Common courtesy is lacking, I know; and this doesn't necessarily fall to management to police, even though our handout read that we were not to walk through other's sites. Just an observation. Overpriced, then, with the lack of clean restroom facilities, and we won't be going back to that campground. | |
| Who cares... | 4/30/12 |
| Sunset Beach NC - my son was ran over by an 8 year old driving a golf cart! Then he was air lifted for medical treatment. All in which happened on the property! The camp ground said nothing happened and we were making it up. State law says you must be 16 to drive a golf cart! But the camp ground was aware of the 8 year old who lived there with her family to run over my 4 year old! | |
| | 2/16/12 |
| Weatherford , Texas - KOA - This is the worst park to stay at !! Gary the owner is very rude and does not take proud in his business.. The park is very trashy looking, there are drug dealers in the park and there is a sex offender that lives here in the park. This has also been at least 3 or more break ins alone will a stolen trailer.. Please don't let the pictures on the KOA site , this park isn't that nice.. WiFi suck you never can get on and there isn't cable through out the park.. You better off just staying on side of the road then here!! I can't believe KOA even let this park go KOA .... | |
| | 2/16/12 |
| Koa weatherford off of tin top road is the worst astablishment. The owner is cheap and an a**. The owner makes fun of women's weight, looks ect... he charges more than needed. This Rv park at 2205 tin top rd weatherford tx is trash, there are prostitutes, drug dealers, drug users, peeping Tom's and break ins on a weekly basis. He takes advantage of the good residents and lets the bad one go when they don't even pay rent. There has been numerous this that have been stolen including a trailer and no action has been done. This is a establishment that is crime infested, drug driven, ect... i would never stay here again! Especially after i revived an electric bill in thewinter of 200 dollars. I asked about it and they had already billed me and thenfound out the bill was only 30 dollars! He refused to give me a refund! Do not stay here unless you want to be ripped off around drugs or looking for payed sex! | |
| carl ackerman | 1/11/12 |
| My significant displeasure is in trying to speak with someone at corporate. Despite leaving voice mails and sending an e-mail to the CEO no one has contacted me. This does not speak well for a company who supposedly prides istself on customer service. | |
| Unknown | 12/28/11 |
| Weatherford Texas KOA -- showers don't stay hot , WIFI don't work but 10% of the time they need more WIFI access then just a little box park is to big , not all spot have cable , washer and dryer area the dryers don't dry good have to put atleast 2 dollars or more. Swimming pool is nasty looking around the edge above water , during summer hours bathrooms always hot and winter they are freezing , I have address owner all he states is they he is saving money ! This place need a major pick up for the prices. | |
| LegalEagle | 12/14/11 |
| I attempted to cancel a reservation for December at the Terre Haute KOA via email. I received a response stating I couldn't cancel it because I agreed to the cancellation requirements required because of the The Covered Bridge Festival held from October 1-18th and had already made one change to the reservation. The only problem? I made my reservation on October 30th. After the festival. And I'd never changed my reservation at all. So I called and was told that this is what their system says, so tough beans for me on the refund and to call corporate if I had a problem. So I called corporate. The feedback staff verified my information and dates, and contacted the campground, and eventually called me back with a warning that I didn't cancel per the instructions (I guess they want you to call). I thanked her and said I would call, as my email confirmation stated I had to cancel 48 hours in advance and at the time, it was 51 hours in advance. I called the campground and stated my name and said I wanted to cancel. I was put on hold, then told the owner wanted to speak to me. The owner tried to say the agreement was 2 full business days in advance of the day of arrival (essentially, 72 hours notice). Then the owner proceeded to berate me from everything from interrupting (whether I was or not, and believe me, the man wouldn't let you talk and if he managed to stop and you started, he started screaming again) to my stupidity. I was completely stunned and upset and my spouse took over the call, to a very similar result. Eventually, my spouse asked for the man's name and title, to which he refused and hung up on us. I called back, and I finally got a small window to explain that my email clearly says 48 hours, that's the contracted time frame, I was within my time frame, I made the phone call instead of emailing again, and this all started because someone decided I had made a reservation at a time I clearly hadn't and had to get the national organization involved. Eventually, he put me on hold, and came back to say that he would cancel the reservation, not because that's what the conditions required or because he was wrong about the whole Covered Bridge deal, but because he didn't want to hear any more complaints. I then asked if I could get an email confirming the cancellation, and the berating and ranting started again, and I never had a true opportunity to speak, but for a small window in which I asked why he was treating me in such a manner. I was crying again at this point - that's how bad it was and I've had some heinous interactions with lawyers and criminal defendants! At that point, I got yelled at again for interrupting, and then told a) don't ever reserve or stop at his RV park (hey, no problem, dude!) and b) don't reserve at KOA because they don't like our type (huh, average middle class legal professional and a psychologist/professor - yeah, I guess we suck!). Then he hung up on me. I called the same woman back at the national HQ feedback line, and she gave me her e-mail address and asked me to send in my statement. She was helpful in both instances I spoke with her. I'd not had any such incident to date w/KOA. But frankly, this wa s the most awful conversation/bullying I've been subject to in over 15 years of being in the legal field. That's quite an accomplishment. Perhaps they are a fine campground. But if you cancel, you better do it as soon as you know and don't wait until the last minute because you may need the time to send emails and contact the national office for assistance. The reality is we did cancel in time and in no way earned a browbeating when they made $10 over the cancellation and are going to be able to give that spot to someone else potentially. | |
Diane Cornett  | 10/24/11 |
| NOT A KOA SITE ANYMORE!! Follow up! We are parked in a once KOA site, and is now operated privately. This location is on our route, West, and is in Philipsburg Misouri. The campground is called HAPPY TRAILS,.It is wonderful, and half the price we paid last night at Terre Haute. The people are so friendly, the facilites are good, and a pull through is a pull through with lots of space. Several sites to choose from, yet a smaller campground. Wow, what a difference. And it did not take us 15 minutes worth of paper work to sign in. Thank you for this website that allows us to let others know what is ahead of them in travelling and finding a reasonable, good campground. We are snowbirds and travel off season. | |
| Diane Cornett | 10/23/11 |
| I have been a KOA member for some time now travelling in Canada and the U.S.A. I am thoroughly disappointed in your quality control. You obviously have none. We are in Terre Haute Indiana. We are literally paying over 49.00 for a shithole. The water is not even on the same side of the rest of the hookups, the tables are falling apart, and we don't even have enough room to leave with someone parked next to us. These are not pullthroughs for big rigs. Our car is sticking out ont he road, and there is much more to say...yet I won't. Sorry for the deflammatory word, however there is nothing else to describe it as. We have come from a wonderful KOA in North Toronto, Ontario, Canada and don't mind paying these high rates. There are several across Canada that are upkept and great. However, in the U.S.A we have found none so far. You have lost all credibility. KOA camp sites can charge whatever they please. We can park our RV in a motel lot and pay much less for the night. A few years ago we experienced another unsightly camp ground in Missouri. From now on we will stay at private campgrounds. Sad, sad, sad. If I could rate you negative I would rate negative negative negative...and the price is ridiculous. | |
| betty nunnery | 9/27/11 |
| i have stayed at 2 different koa rv parks (1 in ely nevada and the 2nd is in pocatello idaho). the first one was pretty good, had nice mangenment and a fairly nice park. however the 2nd one that im staying at is not all that good. the park itself is nice, love the trees but do not love the annoying, barking dogs. i have made several complaints about the constant barking and nothing has been done. the dogs barking has woke me up on several occassions at around 6:30 in the morning, which in my books is unexceptable, however since monday i have not heard the annoying dogs. and the internet service is VERY POOR / SLOW. | |
| katie | 8/23/11 |
| Stayed at koa in muskegon michigan, It was awesome! My son and grandson had a great time playing on the waterslides in the lake. Me and my husband was able to relax, people that worked there were very friendly. Its not a huge campground but it is real nice. So if your going to michigan adventure or just passing thru stop and camp there you wont regret it, | |
| Racheal | 8/29/11 |
| Bought 1night lodge 130 dollars my 4 children in middle night petrified bee stings and all sleeping in my room woke up every hour with wasp bites and screaming told manager at medina could not care less Sad ps tadpoles and frogs in pool | |
| J Garraway | 7/5/11 |
| Little Rock North, I40. July 5, 2011 - Camped in fifth wheel, drive through site. Cable terrible. Sites are extremely close with sewer within one foot of picnic table of next site; site from our door was within 2 feet of where the next camper parked. Roads were terrible with broken pavement and much needed gravel; dog run needed more gravel (would have liked to seen grass.) People in office were VERY nice, attentive, courteous; person who accompanied us to site was very helpful. We couldn't put out of awning due to a pine tree in the area where MOST campers have awnings attached. We were passing through from Oklahoma to Mississippi -- this campground is very convenient for us -- we would possibly come here again if in a tight - otherwise, we'll find another. First time in eight years of using KOA that we are disappointed. LOVED San Antonio a few years ago - as well as several others of same status. This place definitely needs to be closed and about 1/2 the sites kept -- a jewel in position off the interstate with shade and nice people who work here. Keep the people - work on the campground.... | |
| concerned mbsc koa | 8/7/11 |
| KOA 5th ave S MBSC. Leslie Bohannon used family car to hit/and run over his wife on Thusday 8/4. He is a known drunk and on several ocassion police have been called on the the scene due to his voilent and public drunkeness. Wife is in MBSC hospital fighting for her life (coma/ventilator). Bohannon left the scene to cowardly return over 24 hours later. To only say he didnt do it. KOA has been notified on several occasions of this man anger,drunking rages, and public vulgarity. And still no eviction. Why? Not only has his wife now been injured to the point she may not walk correctly again or live! and her beauty distroyed by tons of metal on her body and face. He has victimized the poor older adult community/grad kids who saw the after math of this sick mans works. Children that saw his wife on ground are devestated for life. I was told that Management (someone by the name of Moe), allowed this evil back into the KOA site to live. Witnesses said manager was quoted saying thru the grape vine "Just keep a low profile till this blows over". I believe this! I heard that ppl staying in the campground have been evicted for lesser offenses. Hit.run, wreckless driving, indangering others, public intoxication. It is true the innocent will always suffer for the guilty! As a frequent KOA camper. I request either to remove this monster, or HQ will be blowing up with complaints. I dont live there, but over the years there are some wonderful ppl I have met. I feel sorry that management has turned a cheek to the dark side and didnt do what right. Im sure this man has broken enough KOA policies to have evicted him a long time ago. | |
| Doris J Garden | 7/20/11 |
| We arrived in Herkima, NY on the 14th of July, about 2:30PM, our site had never been cleaned from the previous renter, it didn't happen until the 15th late in the day. We asked for 50 amp service, were given 30 amp. I could have dealt with that had it been a true 30 amp service, our inside meters read between 105 and 108 watts, way below service. When we complained we were told it was because they were packed solid. Well Monday morning when the place emptied out with us being the only unit in an 11 unit slow right on the river, we still didn't have ample electric service. This is totally unacceptable and could have damaged our rig had we not been paying attention. The people here are rude and useless when asked a question. We're leaving tomorrow the 21st, a dog, a Malamut has been tied to a tree for the entire week, never walked, barely fed and provided water once a day. The temps here are in the 90's and that poor animal is tied up without water. The employees ride by and ignore the situation. This is animal cruelty at best. We will never return here and will tell everyone not to bother, this is not the KOA we have grown to know. | |
| Mitchell Simmons | 7/20/11 |
| We always look for a KOA when travelling. Now that we are retired we will be travelling much more. On our way home from Florida on July my wife got sick so I decided to stop very early, wondering if I might even have to take her to a hospital. We are both 67 years old and take care of each other. I saw a sign for a KOA in Columbus, Texas so I stopped there to care for my wife. I stopped at the office and the door was locked and nobody there at 2:30 P.M. Since I really needed to stop I went on and pulled into a spot. Two ladies came out of their RV and said the spot was reserved since their friends were arriving Sunday. We told them we were only staying one night and that was fine. The managers, Mr. & Mrs Traverse, returned about 45 minutes later and I walked over to the office to register. Only Mrs. Traverse was in the office at the time. I told her we only wanted to stay one night and told her I may have to pull into the spot a different way since there was a tree limb hanging out that our slide out would hit. She then said very hateful that she didn't care. I asked her to walk over to the site and see for herself. Then she said "there was no way in Hell I am walking anywhere." About that time her husband came in and told me he could move us to another site and I said that was fine. Before I even got the words out of my mouth Mrs. Traverse started raising her voice and said "I don't want them here!" She turned to me then and said "you have 30 minutes to get out." I have NEVER been treated like this at any place I have ever stayed! I asked for her business card and told her I was going to contact KOA. At that point she said "I am contacting KOA myself and telling them about you and you still have 30 minutes to get out!" I NEVER raised my voice to her, never used bad language, and was always polite although after she yelled at me to get out my voice probably became pretty snotty. I have no idea what she is going to tell you but I was always very polite to her. I haven't yet but my wife wants me to rip up my KOA card and doesn't want to stay at any KOA again. We had to drive almost another 100 miles with my wife sick before we found another park and believe me it was not a KOA. I have emailed KOA Inc. a week ago and have not received an answer, evidently they do not care how their park managers treat customers. Sincerely, Mitchell Simmons | |
| Camping MAMA | 7/1/11 |
| I am so appreciative of everyone's honest comments. There are some really great KOA's, but other it is a NECESSITY to steer very clear away from. PETOSKEY KOA - Amazing. Clean. Kind people/Kind staff. Such a great family vacation. However, DO NOT MAKE RESERVATIONS AT THE SUE SAINT MARIE - CANADIAN SIDE. They are new owners, incredibly rude, terrible manners and NOT WORTH A DIME FROM ANY camper. Please avoid THE SAULT SAINT MARIE KOA CAMPGROUND. YOU WILL NOT ENJOY YOUR VACATION. | |
| | 7/4/11 |
| I do not even know how to begin. I made a reservation at the Billings, Mt. KOA,and I paid in full over the phone. Our reservation was made for May 28, May 29, and May 30, 2011. A week before our reservation we had severe flooding up the road from the KOA where we live. Our roads were washed out. I called the KOA and they said that I could receive a refund for a $10.00 fee, or change my reservation. So I changed the reservation. I told the guy that the 4th of July weekend was my next 3 days off in a row, so we changed the reservation to July 2, July 3, and July 4. We had asked for a specific sight so we could stay near friends and everything. So we show up on July 2 to check in and we are told they have no record of me! I was like, what? How can that be? I paid in full, and have called several times through this whole process. The nice young lady behind the counter felt bad and said that she was the one I talked to on the phone. She remembered me, but she needed my confirmation number or some kind of proof that I paid. So, I paid AGAIN! I live up the road, I fugured no big deal I will go home and get my bank statement and bring it back, get my money back no big deal. I was not happy, we did not get the sight we wanted,and so on, but I just wanted to get on with the weekend. So I went and got the bank statement. The girl then said that the bank statement was not enough. She needed a confirmation number. She said she was getting off work and that I needed to come back and talk to her boss. So I did. The manager was very rude from the start. She glanced at the bank statement and said I made it up! I could not believe this. What an accusation. She was loud and rude, and people were standing in line behind me and beside me, my 10 year old daughter was with me. I told her she was pathetic. She then yelled that she was checking me out, and we had to leave. At this point I was so frusterated, and I had no idea what I could do. So I called the police. A friend parked the 5th wheel that we are staying in, so I could not leave, or I would have right away. I am at a loss for words. I am an honest person, and take pride in that. I am here with my 1 yr old, 4 yr old and 10 yr old. My husband and I work hard and just wanted a mini vacation with the kids. We dont even live 6 miles from here. SO, this KOA, stole $118.00 from me and my family. And treated us like we did something wrong. | |
| Pollyana Cardoza ( Kissee ) | 7/4/11 |
| I just wrote about Billings Koa, and forgot to put my name on it. | |
| RMOn | 6/9/11 |
| When my KOA card expires I am not going to renew because KOA sold or gave my mailing address to and insurance company and now I get Progressive junk mail every month------------thanks a lot | |
| kc | 5/24/11 |
| Our camping experience at the Wildwood koa campground was horrible. They do not tell you that the campsites are at the main entrance of the place and right next to a truck stop when you make a reservation. There is no sleeping at these sights with the truck noise close enough to not only hear but also see. Also we paid for water and electric but the water was in the middle and shared by all. Poor is an understatement in our book. | |
| Keith Strickler | 5/29/11 |
| I went to KOA with some friends and their family and it was not a good experience... the lots are very small which isnt horrible and it feels kinda crowded. The thing that bothered us the most was when the owner of the KOA in Muskegon punished my friends little sister, with out any acknowledgement from us by making her stand with her nose against a pole and read a sign for ten minutes for doing a flip on the bouncing mat. The owner was very rude and is always drinking. Also he made us leave when we were mad and addressed him about it. He also was hitting on my best friends wife and asked her how old she was. Very dissatisfied. | |
| koa worst service ever!! never going again | 5/29/11 |
| My family and I stayed in west Yellowstone koa after I returned from active duty service for a family vacation before I left again. The vacation was great other then the koa cabins in which we stayed at. The chairs were all broken, the door was broken, the main boss was a jerk and very rude to my family. They acted as if they didn't care for our business and as if we were scum. I was very insulted by the way we were treated and will probably never say at koa again. brittani (208)244-8263 Please call if you have any further assistance in knowing the sucky-ness of this facility. | |
| Ralph & Jane Antonsen | 5/14/11 |
| We had inquired about a seasonal rate at the Farmington, NY KOA Campground. The owner called our home phone at the same time my husband's cell phone rang. I answered the home phone and then heard my husband say Oh my Goodness and I knew something was wrong. It was. Our 6 month old grand newphew had died suddenly in Rhode Island. I asked if the owner could call back in a few minutes and he said he was very busy. I calld them back and asked to talk to the owner and was told he was very "Busy" as I knew he would be. I told whoever I was talking to about what had happened and her response was that they had 75 reservations! I was upset! We stayed there last year for three days while our grandchildren were here visiting from Pennsylvania. My husband was working part time and we knew that we would be an hour late for check out time and asked about that every day. There was not a problem because our site had not been rented and it was during the week. On check out day, I went to the office to check in and the owner was there. He was arrogant and told me that I would have to pay an additional 5 dollars which I paid happily. My husband did get back to the site on time. When he started to dump the grey and black water, the sewer backed up. The owner tried to blame my grandson, who number one is very well behaved and number 2 didn't even know what the sewer plug was. This was his first camping experience. We passed that off that he was having a bad day, To say that we are dissapointed is an understatement. We will be hard pressed to stay at another KOA in the future and will let our fellow campers know of the treatment we received at the Farmington, NY KOA. They are much too "Busy" and maybe just maybe we can help by word of mouth to slow them down just a little! | |
| Robert Breton | 4/1/11 |
| This is to inform all RV owners of my exprience with the North Llano River KOA Resort/Park in Junction, Texas. I had unhooked my tow car and was looking over the town and drove in to the KOA to see if I could find a nice spot to park for the week. As I started to leave to bring my Motorhome back I found the gate chained and padlocked. As I got out of my car some moron and his wife ( I assumed the mgr.) told me in a loud voice tht I must pay him $3.00 for him to unlock the gate. Using my wife's mild mannerisms I paid him the $3.00 and we left. I should have called the Police or Sheriff to have this nut arrested for holding us captive against our will. I have made it a point to tell every friend, travel club and RV travelers to stay clear of this particular RV Park I was so disguted and angered that to this day I will go far out of my way regardless of how fatigued I am before I would ever give any KOA mu business. | |
| Emil Litwin | 3/25/11 |
| We stayed one night at the Charlotte Fort Mills KOA and the campground would more appropriately be named the itinerant workers encampment. Two of the many that stand out in our mind include the 2 large panel trucks that housed "x" number of people on the site next to ours and one windowless trailer across from our site had five compartments with at least 10 people sandwiched into them. Although I hold no grudges against workers of any status, it seems inappropriate to me to overwhelm the site services with the numbers of people housed in these trucks and trailers. The bath house was shabby, toilets out of service and dirty, The tables on the site are in need of paint and repairs. This KOA is not even a poor representation of what KOA is supposed to be and I would respectfully suggest that you evaluate the place and judge for yourself. | |
| Delia Cheatwood | 12/8/10 |
| I have to say the only reason I gave 1 star is because it wouldn't let me give anything lower. I WILL NEVER stay in a KOA again. Nor will I say anything good about it to anyone who asks. First and foremost the staff was rude always seemed as if you were being a bother to them. I stayed at the KOA on 1400 west & North temple in salt lake city, Ut. The first month we paid rent to move in along with $100.00 depostit, which is perfectly fine. The second month we paid rent again along with our electricity which was $30.00 no problem there, But when we moved out two weeks into our second month they proceeded to tell us that they would keep the entire amount of the rent ( which was expected) but that they were taking our electricity out of our deposit and that was in the amount of &79.00. That is completely impossible being as though we hadn't been there as much that month as we had been in the previous month when our bill was only $30.00. I believe they are all about money and they tried (& succeeded) to squeeze every last little dime they could out of us. I will never go back not because it was alot of money but the fact I felt completly used & "gotten over on" from this company. | |
| Ron and Shelly Meistrell | 11/2/10 |
| The koa in wildwood, fl. Was so poorly kept and not maintained at all. We always make a point of first seeking out the koa's because of the clean and well kept environment. Leaving the morning after our stay we commented on, if we had only made the transition to the 75, we would have had so many wonderful choices, there were RV parks for miles!!! For those of you who want and expect the most out of where they stay... Don't stay in the Wildwood, Fl. KOA :( | |
| Mr. & Mrs. Antonio Marques | 10/29/10 |
| After making reservations to stay at the Mystic KOA in CT for August 30, 2010 we arrived and checked in (very unfriendly front desk clerk). We asked for a pull-thru site, which they advertise they have and that the sites are level. We were then escorted to the site and told when to pull up and when to stop, we follow the rules. Proceeded to drop the levelling jacks to set up camp, left front jack over-extended due to not levelled site and got jammed. It cost $196.10 and a day and a half lost of our vacation and lots of aggravation. Once the jack was repaired, KOA clerk "allowed" us to move to another site that was a bit more levelled when we told her we were moving out, that we had enough of a bad experience. I requested to see the manager, complained about the extra expense for the repair, was given an insurance claim form to complete. Soon after I was contacted by the claims adjuster for a statement; after many back & forth calls, we received a letter declining payment. We are KOA Rewards card members and have always enjoyed staying with KOA, but this has caused us to reconsider camping at KOA in the future. First the false advertisement: level pull-thru lots (due to trees,rocks,ruts & short sites--not so!) Unfriendliness of clerks, and then for them to lie to the insurance adjuster as to what happened - it is just not right! STAY AWAY FROM MYSTIC KOA in STONINGTON CT. | |
| Wayne & Roz | 10/19/10 |
| We have been traveling across the U.S. for a month and have stayed in several KOA campgrounds. We are not impressed!! Only one was ok and friendly. Beware of the Hagerstown KOA in Williamsport, MD. They celebrate Halloween through the whole month of Oct, and the rules for quiet hours and fires are unenforced. We heard kids running and screaming throughout the camp till well after midnight---one night till 2:00 am. The rules say small fires are allowed, but two fires close to us were huge! The smoke was horrible inside our RV with windows closed. This is bad for an asthma victim, which one of us is. Most KOA have spaces too close together and not as level as they could be, and have dusty gravel and dirt roads that they don't maintain. Many do not have cable and don't trim trees to allow for your satellite to pick up a signal. The Wytheville, VA, KOA has trees that dripped sap on our new car. Beware!!!! | |
| cindy p | 10/18/10 |
| I give a -110 to koa ,i have been told many bad things from family and freinds about koa but just had 1 myself. port huron koa mi stold 10 dollars from my kids.how well, they had a free day for the jumping pillow and my well raised kids payed were told they had to pay 5$ so they did so ,to later find out it was free that day so I went to the office and was told they cannot refund any money so I asked for the manager and was told she is BUSY . so i left my number and site number and asked for her to contact me ,needless to say she never did. I guess koa needs to steal from kids and make an extra dollar. YOU GO KOA ,GOD BLESS YOUR THEIVING HEARTS. | |
| John Merenda | 10/15/10 |
| In August, my wife and I camped across America from Detroit, MI to Astoria, OR staying at 8 KOA campgrounds. They were ALL courteous and provided what we needed as well as three advance reservations from their camp to our next evening's site. Twin/Falls/Jerome KOA, Idaho was outstanding and cordial. They were open late and went out of their way to accomodate us. We have beeen KOA members for about ten years and recommend them to our family/friends. John and Gloria Merenda Wedst Bloomfield, Michigan | |
| Becky | 10/14/10 |
| [Oregon] My husband and I recently booked the KOA South of Astoria near Fort Stevens. We were on our honeymoon, and one of the nights my husband booked a cabins. (KK4) We arrived and it was after hours, everything was fine until we went to unload items from the car. My husband had to leave for a few moments, and during this time I had 5 Raccoons attack our campsite. I was stoking the fire when I heard a loud growling, looked left and one was aprox. 2 feet from my face. The neighbors to the right of us had their tent over ran by these raccoons, and were forced to sleep in a small car all night, then given a cabin the next night. Another camper also came into office and complained of the same gang of raccoons. The elderly couple near us couldn't let there dog outside as it was small and they said they feared it would get attacked. This is terrifying if you have ever encountered a wild critter. For the next hour my husband tried warding these pests away with the only thing we had available....a fishing pole..we called the "security number" that was posted by the restrooms/showers for after hour help...the person who answered told us to "throw pebbles" and laughed at us. Then we spent another hour with no changed effect. These raccoons were under our cabin and full on fighting on our porch. This made it impossible to enjoy ourselves. The next morning I went into the Main office to advise them of a Raccoon situation, and was greeted with the following. "This is the wild,....what do you expect...raccoons are everywhere.....throw a pebble....there is no way you reached security after hours, the phones weren't on" The Manager mocked me, insulted me, and finally said these words, "Give em' there money back, and get em' outta here. We don't want them here". I am irritated that someone who deals with the public, and is only employed because we (customers)pay for the sites, would be so arrogant and rude to us. Every person I encounter will hear how I will never stay, recommend, or even acknowledge another KOA. This place has horrid customer service. They didn't care about the safety of their campers, they just want the money. Well, I made them hear me. Hopefully others will too. Do your homework for the area you camp, make the owner be responsible for your well being..You're paying for safety. Sadly, it was the state parks that were of higher quality, and they offered less amenities. | |
| Becky | 10/14/10 |
| Just an update.....I have managed to tell at least 20 people of the crappy service KOA Oregon had to offer them....Word of mouth can either make or break you.. "You're Welcome". | |
| Tedra Ashley | 10/9/10 |
| We recently stayed at the KOA in Gallup, NM. We have stayed here once a year for the past few years...ever since it opened and the quality has been in steep decline over those years. We already knew that it was not the most picturesque facility...a gravel rectangle between the highway and the access road which is next to a VERY busy train track (trains every hour at least; if you've ever been to Gallup, you know what I mean!); it's kind of like you're sleeping in the highway median. But we already knew this about the place. It is close to a Denny's restaurant and close to Red Rock Park. Both good things. It also has a large laudromat on the grounds. Here were the problems we had: 1. The women's bathrooms were clean, but the stalls were not restocked with toilet paper every day and several stalls were without paper for the two days we were there. 2. The showers are very private (each is its own enclosed room), but the ventillation is TERRIBLE and they are not kept clean....day-to-day there was hair, overturned floor mats, and holes in the walls where racks to hold your shower supplies had come out and had not been replaced. I doubt that anyone who was truly handicapped could have used the handicapped shower. 3. The owner of the KOA also owns the laundromat. His son is often left in charge at the desk for both facilites. We observed his son using his key to start machines for free so his friends could wash their clothes. Perhaps this is a perk of being an employee or being the owner's son, but we found it rather in-your-face in an area where many people likely struggle to afford washing their clothes. They also took detergent for free from the office where it is for sale to wash their clothes. Again; maybe this is part of the policy there, but I found it strange. 4. We were looking forward to washing dishes in the separate, outdoor sink that is in its own pavillion (very nice, we thought, on earlier visits). This time, there was no water going to that sink and it appeared someone had thrown up in it some time ago and it was never cleaned. Truly disgusting. I should mention that we had the antenna stolen off our camper there when we stayed 2 years ago and always suspected the owner since he hovered over us to make sure we left at exactly 11:00am (we had the camper, but stayed in a camping cabin on that visit). The KOA also has nice outdoor pavillions with tables, but they never turn on the lights at night. Same for the lights on the wall at the entrance to the place. We always like stopping in Gallup (if you go there, you must go to Glenn's bakery!!!!) and love Red Rock park, but I think next time we will look into staying IN Red Rock Park where the campground was very lightly used (no events were going on there at the time) and they have full electric and water with bathrooms (but maybe no showers) at a lower cost. To add to the "fun" of the Gallup KOA, now there is a new hotel right next to it and they were putting up and enormous sign for the Fire Rock Casino between the KOA and the highway and I'm sure this sign will light up the place like daylight when it's finished. After several years, this may have been our last stay at the Gallup, NM KOA. | |
| bill holt | 10/8/10 |
| when i was in the phoenix area i met a homeless vet ,that was going to school ,later he received some money and bought a rv , he moved in to the black city canyom koa , i called the koa in black city canyon, az ,and told the manger jack i would like to help this man with $100. a one time payment , for his rent , 2 months later this man left with out paying for his rent , ,and the manger jack put the $938 charges on my credit card ,when i called the manger to ask him why he but this charges on my card, he could care less ,he also told me he had a gun in his back pocket,i called corporate office ,and was told that is was between my credit card company and there manger jack ,a lot of help they were , now i know why koa manger jack has to keep a gun in his back pocket | |
| Danny and Nancy O'Neal | 9/9/10 |
| At the end of May 2010 I started planning my family vacation. I did internet research and made reservations based on the information provided by each campgrounds web site. I have stayed at several KOA campgrounds during the 20 plus years that I have been camping. I have been pleased and assured by the KOA affiliation of these campgrounds. I always believed that there was a reasonable amount of assurance when the campground was affiliated with KOA. I would like to continue this belief in the KOA affiliation with any campground. I am looking foward to the assistance of KOA Corp. in obtaining a refund for unused days at the KOA in Calhoun, Ga. I am nearing the end of my month long vacation and was only disappointed by one campgropund, with the information provided on the internet and what we found when we arrived. This campground was/is the KOA in Calhoun,Ga. I had made3 a reservation for seven days. The KOA had debited my credit card for a one day stay to secure the reservation. We arrived about noon, July 25,2010, I checked in and was required to pay the balance at that time. One of the owners was present when I checked in, with the on duty clerk. The clerk told me where my assigned site was and had a young man take me on a golf cart to look at the site. We returned to the office and I expressed my displeasure with the site. I asked the clerk if anything else in the park would accommodate my 40ft fifth wheel RV. The clerk had the young man take me to another area of the park where I found a site that I believe was better suited for my needs. We returned to the office where I told the clerk that I would prefer site #43. I was told by the owner who was present earlier that I could not get my RV back to the site. I saw a 42ft Motor Hone pulling a horse trailer go right by that site later in the evening. So with no apparent option available I set my RV on the site assigned. My family and I began exploring the park. To begin with the site assigned, I could not fully open my RV awning because of the one and only tree on the site. The sewer hookup for the site next to me was no more than 8ft. from my front door. The fishing pond was green with algae, grass on the bank/edge was at least two feet high, which prohibited my 5 and 8 year old grandsons from getting close enough to fish. We moved on to the Petting Zoo, which consisted of approx. 6 to 8 goats in a fenced area, no other animals and no access to the inside area. There was an eyesore right next to the so called petting zoo, a large trash dumpster surrounded by discarded junk. The next area we went to explore was the Putt Putt Golf. All of the holes were covered in a layer of pine needles which would prevent anyone from playing the game. We then went to the playground which turned out to be adequate, with the exception of a broken swing. My daughter then went to check out the stables because they offered horse back riding. She was horrified to see two of the four horses she saw were amaciated. She was told by the gentleman that was there that there were more hoses in the back. But she saw no evedince of this. I was furnished with a security code for the bathhouse when I checked in, we soon discovered that no code was necessary sincethe doors did not secure properly. This raised a great deal of concern for the safety of my wife, daughter and two grandsons. Despite all that we found that was not as depicted on their web site we were determined to make the best of it. We returned to the RV to rest and the grandchildren went outside to play. They returned a short while later to tell us that they had been chased by the campground Peacocks. I also saw several chickens and roosters that were allowed to roam the campground freely. Chickens are known to carry different diseases, I found this to be a very unhealthy situation. My family and I decided later that evening to leave this campground. I contacted the same owner in the office the next morning and requested a partial refund. I explained some of my concerns to her , but not all, she said that I never requested a different site and I reminded her of the site #43 that I wanted to move to. I offered to pay a penalty of $52.88 and requested a refund of $300.00. The total was 352.88 for the unused portion of my reservation. She at first told me that was a KOA policy that there are no refunds. She tried to tell me that the campgroun was owned by KOA. I explained to her that I understood that it was a KOA affilliation/franchise , but was privately owned. She then told me that she would have to check with her husband about the refund. She told me that she would call me with an answer, she confirmed my cell phone number. As of this date Sept. 9,2010 I have not been contacted by KOA in Calhoun,Ga. I have filed a dispute for the charge with my credit card company and am awaiting a decision. I would also like KOA Corp. to intercede in this matter. The services offered by this KOA campground and the ones depicted on their web site are clearly very very ddifferent. | |
| Unsatisfied with leavenworth | 8/29/10 |
| Leavenworth KOA: if you stay there do NOT stay in the area called the "Meadow". The owners daughter has a mobile permanently there and she has a poodle who is chained up outside and it barks all night long. Complaining did no good, and our information is that others in the past have complained and nothing has been done. | |
| Mad1972 | 8/31/10 |
| Cardinal KOA Ontario, Canada Rude does not begin to describe how we were treated. I will never set foot in another KOA unless I get an apology from head office for the way we were treated by the manager at KOA Cardinal in Ontario. He gave us a yell at 11 on the Friday night for the quiet time which we obeyed. He came back at lunchtime on Saturday and spoke to us like we were school children to a point where other campers told him he was unprofessional and not acceptable and that although they were right next to us did not hear us on the Friday night. Saturday came and 4 of us grown men with families sleeping not 10 feet away were sitting around the fire whispering. Out of the shadows he comes at 11:05 and told us he was putting our fire out and came back with a bucket of water. When we said "no you aren't doing that." He said fine I'm calling the cops and accused us of a verbal and physical confrontation. The police came and escorted one of my friends off the site and he had to leave his family there. The man is unstable and incapable of running a family campground. In our group were Federal Civil servants, a teacher, a nurse, a police officer and several high tech workers and all of us over 40 with children on site, what risk did we pose to him? We did nothing and were still treated like criminals. I'm boycotting the KOA from now until I receive word from the KOA head office. | |
| Dr. Thomas and Gloria Sturgis-Donahue | 7/28/10 |
| 7/29/2010 KOA Cheyenne, WY This is to let you know that we are filing a complaint with the KOA regarding your charging us the full amount for our cancellation. I called the Billings KOA yesterday and started the process. I will visit them in person when I get home. I also called the American Express and told them that we want to dispute the billed amount on the card. Since you doubled your price for the Cheyenne Frontier Days and then sold the site and kept the money we put down as a reservation, I consider the actions of your KOA most unethical and I will continue to pursue this complaint where ever I have to take it, including the better business bureau or KOA blog sites. You DON’T treat Gold card members this way and your actions are NOT typical of KOA business plans. I am also submitting a copy of this e-mail to the corporate office too. I expect this problem to be rectified in an appropriate manner and immediately! Tom Dr. Thomas C. Donahue 1142 Parkhill Dr. Billings, Montana 59102 Cell: (406) 670-5625 FAX: (406) 252-0264 chirosport@blackfoot.net "BEING CHALLENGED IN LIFE IS INEVITABLE. BEING DEFEATED IS OPTIONAL." **** C A N C E L L A T I O N . C O N F I R M A T I O N **** CHEYENNE KOA 8800 ARCHER FRONTAGE RD CHEYENNE, WY 82007 800-562-1507 Cancellation Number: 61586.000 STURGIS/GLORIA DR. THOMAS AND GLORIA STURGIS-DONAH 1142 PARKHILL DR BILLINGS MT 59102-3220 Arrive: 7/29/10 Thu Depart: 7/30/10 Fri W/E Pullthru Advanced deposit: 71.26 Cancellation fee: 71.26 7/26/2010 Greetings Mary Jo; Gloria just called you for reservations to your campground this coming Thursday, July 29, 2010. We are Gold Card members. Please hold our reservation under American Express Card: 3717-321-xxx-xxxx, 11/11, 4535, Gloria Sturgis Wholesale Rep. Thank you, Gloria and Tom Gloria Sturgis-Donahue Dr. Thomas (Tom) Donahue Gloria's Wholesale LLC 1142 Parkhill Dr. Billings, MT 59102 Cell: 406-698-7695 E-mail: chirosport@blackfoot.net Fax: 406-252-0264 Web: www.gloriaswholesale.com We Bring the Market to You! | |
| Dr. Thomas Donahue | 7/29/10 |
| 7/29/30 Dear Mary Jo, We cancelled our reservation within 48 hours which is standard KOA policy. We will fight this egregious behavior any way we can Mary Jo Nelson. When you double your prices for an event and then hold members hostage by saying the reservation is non-refundable, that is not good policy, no matter what you have talked yourself into. If you call ripping off guests treating people well, then you had better look into the mirror. We were absolutely NOT aware that there was no refund, that I assure you Ms. Nelson. We would expect a cancellation fee as is typical, like 10 dollars, but NOT 71 dollars which is 7 times the normal fee. That fee is a rip off, especially when you told Gloria that our spot was the last spot. You would be able to easily fill that spot 48 hours in advance. Also we didn’t see anything in writing about the non-cancellation policy. Mary Jo we will use all means available to us, including the Better Business Bureau, sending a copy of this e-mail to the corporate office in Billings, as I did yesterday, and disputing these charges with the CC company which is already in the making. I will be calling the corporate office again in complaint and will visit the KOA office in Billings in person when we get home. One way or the other there WILL be resolution to this issue. I will put my complaint on the KOA blog site also for others to view. Thank you for taking the time to respond. From: Cheyenne KOA [mailto:cheyennekoa@gmail.com] Sent: Thursday, July 29, 2010 7:57 PM To: Dr. Thomas Donahue Subject: Re: Gloria Sturgis-Donahue Reservation I am responding to your objection to our Cheyenne Frontier Days cancellation policy. I (Mary Jo Nelson) am the owner of the Cheyenne KOA. I took your wife’s reservation. I explained to her that our rates double during Frontier Days and that once she made the reservation I explained to her that the deposit was non-refundable! Our goal is to treat ALL of our guests well. This policy guaranteed her our best available site during an extraordinarily busy time. When she canceled she was fully aware that there would be no refund of her deposit. Our special cancellation policy during Frontier Days is well established and certainly is within keeping with established KOA policy. On Wed, Jul 28, 2010 at 2:11 PM, Dr. Thomas Donahue 7/29/2010 This is to let you know that we are filing a complaint with the KOA regarding your charging us the full amount for our cancellation. I called the Billings KOA yesterday and started the process. I will visit them in person when I get home. I also called the American Express and told them that we want to dispute the billed amount on the card. Since you doubled your price for the Cheyenne Frontier Days and then sold the site and kept the money we put down as a reservation, I consider the actions of your KOA most unethical and I will continue to pursue this complaint where ever I have to take it, including the better business bureau or KOA blog sites. You DON’T treat Gold card members this way and your actions are NOT typical of KOA business plans. I am also submitting a copy of this e-mail to the corporate office too. I expect this problem to be rectified in an appropriate manner and immediately! Tom Dr. Thomas C. Donahue 1142 Parkhill Dr. Billings, Montana 59102 Cell: (406) 670-5625 FAX: (406) 252-0264 chirosport@blackfoot.net "BEING CHALLENGED IN LIFE IS INEVITABLE. BEING DEFEATED IS OPTIONAL." **** C A N C E L L A T I O N . C O N F I R M A T I O N **** CHEYENNE KOA 8800 ARCHER FRONTAGE RD CHEYENNE, WY 82007 800-562-1507 Cancellation Number: 61586.000 STURGIS/GLORIA DR. THOMAS AND GLORIA STURGIS-DONAH 1142 PARKHILL DR BILLINGS MT 59102-3220 Arrive: 7/29/10 Thu Depart: 7/30/10 Fri W/E Pullthru Advanced deposit: 71.26 Cancellation fee: 71.26 7/26/2010 Greetings Mary Jo; Gloria just called you for reservations to your campground this coming Thursday, July 29, 2010. We are Gold Card members. Please hold our reservation under American Express Card: 3717-4535, Gloria Sturgis Wholesale Rep. Thank you, Gloria and Tom Gloria Sturgis-Donahue Dr. Thomas (Tom) Donahue Gloria's Wholesale LLC 1142 Parkhill Dr. Billings, MT 59102 Cell: 406-698-7695 E-mail: chirosport@blackfoot.net Fax: 406-252-0264 Web: www.gloriaswholesale.com We Bring the Market to You! | |
| Unsatisfied in Shingletown, CA | 8/17/10 |
| The KO"A-mazing" their moniker not mine was horrible. One star is way to generous for this campground. The manager is so "amazed" with himself he can't see what the problems are. My family was there last weekend. What a nightmare this place is. The management doesn't have a clue how to run the place and is not taking any accountability for the staff he has hired. If you are handicapped this is not the place for you. In fact the help "Charlotte" in particular may even yell at you! I was near the office one afternoon and as someone was exiting the office I overheard her snapping at a young girl who asked her what the date was. Really? Barking at your youngest campers? She was filling out your paperwork to check out badminton rackets and you yell at her because she asks you what the date is? What is sad is that the management was told the day before how this same woman offended others. His excuse was "well that's her husband they have that kind of relationship." So you hire a couple to work in your office REPRESENTING KOA who can't treat each other with respect while your PAYING campers are in the same room?! SHAME ON YOU! And they are boasting that they got the Presidents Award!! The staff was so rude on so many occassions in 24hours we decided to leave early! We will never go to this facility again! | |
| Bill and Kathy Van | 8/17/10 |
| We recently had the pleasure of spending the night at the Checotah/Lake Eufaula KOA in Checotah, Oklahoma. This is one fine campground, and if there is a prize for KOA of the year, this one should win, hands down! The campground is uniquely landscaped with touches of whimsy tucked here and there. The pool was beautiful and everything was well maintained. There’s a nice restaurant on site so you can relax and have a delicious meal. The bathrooms are fabulous! Beautiful wall paper, wood framed mirrors over the four home quality sinks and fixtures, terry cloth hand towels, complimentary body and hair shampoo dispensers in the showers--we felt right at home. But these amenities were not what made our stay so special; it was the staff at Checotah KOA. In addition to making us feel welcome at check in, they bent over backwards to help us out when our air conditioner suddenly quit working (at 110 degrees!). They helped us secure an on site repair service and offered to help us with alternative shelter for the night if our unit could not be repaired that day. Fortunately, we were able to get the air conditioner to function again and spent a comfortable, quiet night. We were actually sorry to have to leave the next day--there was so much more of the campground to see including the lake, walking trail, barnyard zoo and more. Thank you, Checotah KOA. We will be back! | |
| Brian from Illinois | 8/11/10 |
| If you are planning on stopping in Middlebury, IN at KOA keep going. We are big KOA campers and are not bashing all KOA's. However we were finishing a 3,000 mile trip and letting our 3 children wind down from a 12 hour drive. Arrived in Middlebury with store hours posted 9am to 9pm, and store was closed at 7pm for meeting. We were put in a 40 foot lot when were were in a 34 foot trailer with a 21 foot truck. Our campsite barely allowed for us to put out our awning due to the cramped space and fire pit so close to the camper. Also they failed to inform us and other campers the Rec Hall, which contained the game room was unavailable to campers due to being to booked to 100 other people. Our kids decided to swim and one hour after swimming the health department showed up to inspect the pool. The health department shut down the pool for the entire day. When I asked to speak to the owner, I was told they were not on site. There was no one there in charge exept for the owners 20 year old son. After being told by another employee we wanted to speak to him he drove by our camp site three times and did not even speak to us. I had to physically step in front of his tractor, at that time he said he was busy grating the drive and had other work to do. Very poor customer service and management. Worst trip in a KOA ever. We were not offered compensation for services being unavaliable, there was nothing for our kids to do. Had to give one star rating however if it was up to me they would recieve a big fat "0". Had to return home one day early. On the other hand Cape Cod, Cooperstown & Niagra Falls NY & Saco Maine were exceptionally wonderful KOA's and my family would highly recommend them. Brian from Illinois | |
| marta hetland | 8/15/10 |
| I am a property owner, disabled with Multiple Sclerosis, and share a full lot line with KOA in Shingletown, CA. This week they began moving a failed septic system right next to my land with huge leach lines above an area too near for comfort to my well. This camp has only 12 acres yet thru the years has grown to 52 sights and cabins with full waste disposal from Hwy 44. I firmly believe this is immoral as no system that huge should be purposely built so close to home owners. Mt Lassen has the best well water in the USA. This camp owner's greed to make more money is pathetic. 10 more sights are planned to soon be built. I am sure 'deep pockets' with the contractor and the County of Shasta have 'looked the other way' as this behemouth sight has grown. I will openly protest to the best of my ability......legally! Living in Shingletown and wading in KOA's crap! Disgusting! Horrible business man ruining a once decent camping spot. | |
| Richard and Ronnie Hartman | 6/26/10 |
| In June, 2010, we spent 3 weeks in Eastern Canada staying in KOA Kampgrounds whenever possible. I would like to single out two of these that provided superior support for us. I would rate these 5 Stars. They were KOA East Thunder Bay, ON, and KOA Brighton, ON. Both of these Kamps went out of their way to provide us with little things that make our trip that more enjoyable. Sincerely, Richard Hartman rbhartman_64@yahoo.com | |
| Scott & Shelley Howe | 7/4/10 |
| We spent 6 days at KOA in Cherokee. First time ever camping. It was the most enjoyable experience I have ever had. Arrived on Monday June 28, 2010 and left July 4th. There were 12 of us there for most of the time. The Grandkids had fun, also the grown kids had fun rafting, making freedom bracelets, also the tied dyed shirts were alot of fun. Thanks so much for having an enjoyable KOA Kampground. Special Thanks to Pat who works in the store area for all your help. | |
| Ron and Daryll Lee Wells | 7/4/10 |
| We recently stayed at the Cape Hatteras KOA in NC[6/20-6/27] and we had a motor home problem with an air pressure leak.We asked the staff for help with names of RV repair service and they gave us one name and he refused to work on a Sat. So I went to the office asked some one else for assistance with no results.Then I asked to look in the phone book and started calling places.ABC Towing and Repair promised to come but never showed up so we had to stay another night and take our son and wife to Virginia Beach to rent a car to drive back to PA because of job etc..Finally, Sunday afternoon ,we got help from Seto's Service Center from Kitty Hawk.He said "Why didn't you call me yesterday,I would've had you on the road yesterday!"We said that the KOA staff did not give us his name.He responded tha he is frequently at the KOA for Good Sam members.Then when we were being fixed we had to move our disabled RV because the folks coming in were having a fit! We have been going to this KOA yearly and sometimes multiple times and have NEVER been treated so rudely.NO one cared!! I know that we were not the first to have RV trouble. We plan to cancel our reservations for next year and find another campground. Also one of two clothes dryer was broken at the busiest time of year and the trash can going to the beach was full and trash was lying around it.Plus the pool cafe has very limited hours of operation.I could go on and on but I won't.This KOA has gone to the dogs and it breaks my heart. We have a KOA membership but the savings did not compensate for our frustration.Where is common courtesy? Where are the people skills to explain to the new arrivals that we were being repaired and would move our motor home ASAP. | |
| Janet Reese | 7/6/10 |
| Interestingly, I too, just left the Cape Hatteras KOA and had a really bad experience with the staff, including the manager, Tom. My husband, daughter and I traveled the entire North Carolina coast over a 10 day period, starting below Wilmington. I made reservations with "Pat" (from IOWA or IDAHO), anyway she was quite rude on the phone and couldn't help at all with routes or anything like that because she wasn't from the area (didn't ask anyone else either)....anyway, I reserved June 28, 29, 30 for a tent site but need electrical and water. I placed a "hold" on Thursday night, July 1st. Since I was unfamilar with area, I wasn't sure how long it would take to get there. Early Monday, (June 28), I called and cancelled for that evening and reserved Thursday, the 1st. I spoke with Regina, who in the middle of our conversation, set the phone down and I could hear a lot of commotion in the back ground. She returned to the phone, telling me that an old friend had just walked in; a former employee because everybody was yelling, etc. I arrived, set up camp and the first two days were fine (yes the washing machines were broken). On Thursday, we went to the light house. When we returned: Several people including TOM, the manager WERE TAKING DOWN OUR TENT!!!! He was rude and said that check out was at noon. I told him there must have been a mistake, but he wouldn't even talk to us. He told me to see "Jackie". A huge RV was parked in our site. We had to move and since I didn't want to go to the trouble of setting up the tent again, we moved to a cabin....AT OUR EXPENSE!!!! Regina did not reserve Thursday and since I didn't pay attention to the dates...I had been on the road for ten days and thought in terms of days not dates.....I was the one who had to move. And that would have been ok if not for the attitude of the manager and for the fact that they were actually MOVING MY TENT. I agree with the above comments in that they were RUDE. I have NEVER been treated like that either. They made the mistake. The KOA had attempted to call me, but ATT phone service is not good on the island, so I didn't get the messages until we go to Roanoke Island and you would not beleive the UGLY MESSAGES THAT TOM, THE MANAGER, PUT ON MY VOICEMAIL. That was before he knew any of the facts. I will be blogging everything and everyone about this situation. I still can't believe they charged me 100 to stay in the cabin after they screwed up the reservations and treated me so badly. | |
| US Army Veteran of Vietnam | 7/8/10 |
| KOA Northwest Chicago, Union, Illinois Southern Hostility Not Hospitality Please advise how I can return the gate device to you to receive a refund of the $10.00 cash you collected as a deposit on Friday July 2, 2010 at 9:50 PM CDT. Also, please refund the charge for the night of July 5th 2010 for our camp sight. You created a situation that was totally unacceptable as a campground owner. It was in my best interest to vacate the premises since you were in a very combative posture. You were aware of the fact that my son had picked my wife and I and our Boston Terrier up on Saturday morning to be taken to Chicago. When I spoke to your office I indicated my son would be coming to pick us up. Your staff indicated there were to be no guests on a holiday weekend. I stated he was not a guest. He was coming from Chicago to pick us up after we drove north from Florida. I was advised he would have to stop at your office upon arrival. I indicated we had a number of things we needed to load in his car and I would like him to be able to drive to our campsite for loading. Not an unreasonable request. He arrived and he checked in as he was advised and was told he would have to take a golf cart ride to the site. He questioned why. He was told by your employee that he was just a worker, he did not make the rules. “See this yellow shirt. I am a worker bee. The water is up to here right now (indicating the KOA boat in Union, Il was about to sink.) You do not mess with the Queen Bee.” We loaded the items on the cart and they were taken to his vehicle. The emphasis by the KOA was this was a holiday weekend. We returned to your KOA at approximately 4 pm on Monday July 5th,2010. I had the rented gate device in my possession. Logically we would be returning to our Road Trek in your camp ground. We entered thru the gate using the pass device. The same 3 people who left on Saturday morning. The same dog, the same vehicle. You were sitting in your golf cart as we passed you just beyond the gate. There was a 2nd golf cart and operator with you. We drove slowly to the camp site obeying the posted speed limit. The holiday weekend had ended. The majority of the campsites were now unoccupied. The vehicle we were in was parked just in front of our Road Trek in our designated camp site for unloading so my son could drive the 50 miles plus back to Chicago. You pulled up behind us. It was not evident you were the owner. You were unshaven and rude. You immediately took off on us about driving in. “You then went on to state to me you had to push it. “ You had to push it.” You then stated “ You are the Vietnam Veteran who was looking for a discount” You pushed and pushed and pushed stating we did not follow the rules” We said we were unloading the vehicle. We did unload the vehicle. You were intent on creating a situation that would result in us leaving. I also believe you were pushing for a physical confrontation. I asked where the southern hospitality was that was stated on your web site. It was not evident. I also stated my son found numerous negative comments about the KOA in Union, IL on the internet and questioned why I had picked that one. I stated that I had stayed at a number of them over the years with outstanding results including West of Des Moines, Iowa, California, Mt Dessert Island, Me, Virginia Beach, VA. Etc. This franchise holder is a determent to the KOA name. KOA has stood for consistency of treatment of the Camper. This location is not representative of the image KOA portrays. There is much competition out there and with the economic times being what they are one would think an owner would be interested in building good will not destroying it. This KOA is for sale for $1,600.000 plus. The new owners, should there be any, will have to do some heavy lifting to rehabilitate this location. A location I do not feel is fitting to continue with the KOA name. Or is it possible the owner is pushing to disenfranchise with KOA and is intentionally acting as he (they) do and creating ill will? My wife was hysterically crying in the front seat of our motor home as the confrontation was nearing a conclusion. A conclusion that Mr. Teague was pushing to the point of seeking physical contact. | |
| US Army Veteran Vietnam | 7/11/10 |
| KOA NW Chicago. The owner of this campground continues to refuse to refund the money he is holding of mine for the night of July 5th 2010. If you are considering camping here or for that matter anywhere, do your internet research for comments about location and treatment. The KOA in Union, Illinois has a disproportionate number of negative comments about treatment. The owners are rude, the staff is caustic. Maybe not the entire staff but those encountered by this writer were. I have been camping for many years and endured much in life. This event is by far one of the most bizarre I have I encountered. | |
| VERY UNHAPPY | 7/12/10 |
| All I can say is that based on what I have read that and what I have experienced myself, KOA has no interest in customer service as a corportation. We experienced humiliation and trauma from a KOA manager at a KOA in Michigan for not following a rule that was never stated and burried in their web site...we too had to leave and had to spend extra money. Days later no apology, no refund, nothing. My child has been truamatized. KOA if I could give you negative stars I would, you are interested in making money and that is it!! Dignatiy and customer service? I don't think anyone associated with a KOA knows what it is. We were treated so badly I cannot even set foot in the city we were staying in!!! I will be telling every one I know NEVER NEVER to stay at any KOA! | |
| US Army Veteran Vietnam | 7/13/10 |
| Update: KOA Northwest Chicago. It is now 8 days since the KOA experience in Union, Illinois. KOA Corporate was notified immediately, within 15 minutes of the confrontation with the KOA Park owner via a phone call. My son was interviewed at length about the incident by corporate. Corporate was to contact the park owner. So far there has been no follow up contact with this writer nor a refund for the night we did not stay in the KOA. The negative comments out weigh the positive. Very few people take the time to express opinions. It would be interesting to see input for this and other camp grounds. I put thousands of miles a year on a motor home. I guess a shocking experience is to be expected now and then. I rate this a Zero Star Camp Ground. | |
| US Army Veteran Vietnam | 7/15/10 |
| A response to the NW Chicago KOA has been received. It does not say much. Thank you for your email regarding the Chicago NorthWest KOA Kampground and for taking the time to share your concerns with us. I have also spoke with your son as he is also concerned about the rude customer service that your family received. Please know that we at the KOA Home offices and the managers of each independently owned campground care very much about your experience. We'll be sure to pass along your concerns to the KOA home office management and the management at the Chicago NorthWest KOA. Once again, thank you for sharing your concerns with us. I wish you much happy camping in the future. Sincerely, The KOA Value Kard Rewards Team | |
| Traveling Retiree | 7/24/10 |
| Researching KOA Northwest Chicago. Based on the numerous comments on the internet it appears the owner would not qualify to stay at the camp ground. The following has been taken from the KOA reservation web sight including the misspelling of the word aggressive: The following dog breeds are not allowed: Pit Bull, Doberman, Chow, Rottweiler, Alaskan Malamute, Wolf mixes or any mix of these breeds. Service dogs of any breed are welcome (papers required) however they must follow the leash restraint policies and may not exhibit aggresive behavior. The owner exhibits aggressive behavior. This is ironic. | |
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