87 Reviews For JetBlue Airways Corporation Headquarters & Corporate Office

Totally disappointed I have a faithful customer and when I missed a flight and called I was informed that I did not call on time not true and to get a flight will cost an extra $150 for my child and me without refund how disappointing . I will consider other airways.

Did not print entire name on boarding pass

Did everything online. Entered all the information properly. The printed boarding pass only reflected the first three letters of the first name. Almost didn't get on the plane because the boarding pass did not match my drivers license.

Not what was expected

January 21, 2014 flight Tampa-San Juan- Punta Cana. They brought us to to San Juan, but cancelled flight to Punta Cana. What bothers me is that that they lied straight faced about cancellation reason-bad weather. The weather could not have been better-clear sky and sunny. The flight was under booked, so they cancelled it.

Very Dissapointed

Jet Blue has always been a top flight company but this past week of January 5-7 is unacceptable. No communication with Jet Blue on the phone or on line is atrocious. Flight cancelled on Tues Jan 7 and not able to fly until Sat Jan 11. Jet Blue must compensate us. Dont they realize the planning and sacrifice that is involved. Waiting to hear from them. Until then I will keep my rating average

This company is a disgrace. Who leaves thousands of people stranded? Lets all take off since we are cold and tired. Can you imagine if you called 911 and all doctors and EMS people are off because they are tired. That's what Jet Blue did to my children. They were left for 2 days in an Airport over 6 states away. They stopped all flights because they were cold and tired. This makes me sick. I will never fly with them again!

Passenger

I just wanted to let you know how exemplary the crew were on the 25th of Dec. flight 1165 and Dec. 30th flight 966 they are sterling assets of JetBlue. The flights could not have been better. thank you again for having such wonderful flight attendants and pilots/co-pilots flying for JetBlue Paula

Amazing

JetBlue has continued to be the #1 airline in costumer satisfaction for a long time according to JDPowers. Don't let one bad experience tarnish your thoughts about this amazing company. JetBlue is, like ALL businesses, prone to err at times, but never should one person blame a whole company of over 15,000 people with lives of their own, for a simple mistake. Im so sorry your experience wasn't first class. Iv'e only been treated with kindness, and if you treat people with kindness, thats what you will get in return.

Insulting Really

Well I wrote a letter to JetBlue Airways telling them how we missed our flight because they told us the wrong boarding time and never paged us. This is all they offered us in return for our loss. "After careful review of your email and the airport's documentation, our management has decided to offer you and your husband a $100 per person vouchers as a gesture of goodwill. This credit will be good for 1 calendar year from the date of issuance" What makes them think I can afford to make up the difference for a plane ticket somewhere within the next year? These are useless to me. Very disappointing.

Disappointment

Why no one is able to help at this company it is the second time in six months that I have a problem with jet blue in December I had to pay an extra 200.00 dollars for my trip to aruba and all because the guy behind the counter was to busy talking to the girls next to him that I was not able to check in and now I book my family vacation thinking that I was leaving JFK on 07/21 on flight 1183 and now that I check the flight leaves on 7/22 I called to get help with this issue and what I got was a rude person that did not care about my problem all she cared was about the fees and she basically closed the phone on me I will never use this airline again now I have to change my entire vacation because of an incensitive company that only cares about money and not about their customer and I will make sure everyone I know take their business somewhere else

Deceitful, Disreputable & Dishonest

In good faith we booked a flight with JetBlue. Three weeks after the purchase they changed our flight information. This change now makes the flight so unacceptable to us that we would have never booked it in the first place. JetBlue now refuses to refund our monies.

Will NEVER fly your airline again.

Guess what Jet Blue? You don't want to treat people who suffer from Tourette's with compassion and dignity? My six year old son has recently been diagnosed with Tourette's and you can rest assured I will go to any lengths to make sure I never use your company to fly anywhere. Ever. And from the looks of the other reviews down there, you shouldn't be alienating an entire group of people before they even book a flight. Try educating your staff. Would give you a zero if I could.

My daughter

Hi Mr. Neeleman, I am writing on behalf of my daughter, Janelle. She was terminated a couple years ago, and still hurts. Although she has worked at other companies, she misses JetBlue up to this day...I see it in her eyes every time we speak of your airline. She really miss her job, as a CSR, and would be delighted if you will take her back. Kindly re-hire her; and may Jesus keep you and your family safe and well. Thank you.

The Best Way To Fly

I recently flew Jet Blue to Bermuda from N.Y., my first time flying Jet Blue and I am hooked. Jet Blue is by far the best airline I have ever used, and I will continue to fly Jet Blue whenever possible.

I feel sad when passengers complaint about things airlines dont have control over. 200 years ago any king would have give half his kindom just to have the opportunity to seat down in a plane. Nowaday customer complain about the bottle water that was too hot, the plane that left 25 min later, the weather system......

The worst people to deal with in customer service. I booked a flight and paid extra for the 1 st row seat. They put me in the middle of the plane and flat out refused to put me in my confirmed seat. When I called the representative was so nasty and rude as if they really do t care about their customers. Just upsetting

Don't travel with this airline

In all my years of traveling this is the worst airline I ever came across my boyfriend got to the airport at 11:00 am his flight was at 12:03 and they didnt let him on the plane because he was suppose to check in 3hrs prior... I know they are using that as an excuse because I also travelled on that airline on the 6th of January and got there half an hour before the flight was schedule to leave and I was able to get on no problem... They over booked the flight and that's the reason why he missed the and to make matters worst they put him on a stand by flight for 5hrs later... They also won't confirm his seat for the stand by unless I pay an additional $100..worst airline to do business with..

I love Jet Blue :) thank you to keeping me safe & my family :)

Jetblue is the BEST airlines

I love Jetblue. I just flew Delta to Europe which really had me appreciate the leg room, customer service and amenities Jetblue offers.

BAD SERVICE

I WILL NEVER EVER FLY WITH JETBLUE, VERY BAD CUSTOMER SERVICE AT THE JFK JETBLUE TERMINAL. I ASKED FOR A SUPERVISOR AND WAS TOLD YOU HAVE TO GO OVER TO THE OTHER COUNTER ON THE OTHER SIDE OF THE TERMINAL. AFTER I HAD MY CONFIRMATION I COULDNT FLY BECAUSE THEY SAID THE TRANSACTION WASNT APPROVED. THEY OVER SELL TICKETS THEN THEY GIVE YOU A BOGUS EXCUSE. I CALLED MY BANK AND JETBLUE HAD HOLD OF THE FUNDS. NEVER AGAIN I HAD DEATH IN MY FAMILY AND ALMOST DIDNT MAKE IT TO SEE MY PARENT!

On March 15th, 2012 myself and a group of friends were going to catch an early morning flight (I believe it was 6:15 or 6:45 in the a.m.) from Salt Lake City, UT to Long Beach, CA, proceeding to our hotel in Anaheim and on to Disneyland. Our flight ended up being delayed first for a couple hours (this was at 5 in the morning when we arrived), then until 12, then 1, and finally we were told that a part to a plane had to be flown in from New York. If I remember correctly we did not end up boarding a plane until around 5 that evening and leaving right before 6. We ended up being delayed and sitting in Salt Lake City airport for almost 12 hours, while watching another JetBlue flight to the same airport leave hours before us on time. JetBlue ended up “crediting” us the full round trip flight, however in our misunderstanding we weren’t receiving a credit “in kind”, meaning a credit for the same service, we were only receiving a credit of what we paid. To an extent I understand this because it is what we paid, however when taking the entire situation into account I am upset that a credit of “like miles” was not awarded, rather then the cost of the flight. Case in point the same group of friends and I were looking forward to using our “flight credit” to make the same flight, use the same service from SLC to Long Beach to go to Disneyland, only to find that for the same service you are now charging $330 rather then the $178 we paid, an 85% increase in cost for the SAME SERVICE. We were under the incorrect impression obviously that a credited flight, which is the same flight we were delayed on in March, would be fully credited so we could take that same flight. We aren’t trying to travel during a holiday or anything like that, and we aren’t trying to get credit for a flight to a different location like New York or Chicago, we were just expecting th

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