118-29 Queens Blvd. Forest Hills, NY 11375
(718)286-7900
Reviews For JetBlue Airways Corporation Corporate Office
Nanpangeo  | 5/13/12 |
| On the evening of 4/2 I had a flight to NC to help my Mother who had just had knee surgery. My Uncle had left that day and my Mom (80 yrs. old) was going to be alone. My flight was at 7:?? I was there at 5pm, I went to the gate C14 and was told the gate had changed and it was now c26 the other end. I went to that gate and was told my the attendant the flight was delayed until 8:20. I left and was walking around getting magazines etc. I did stop for a drink to pass the time and relax as I am nervous to fly. I came back to the area at 8:15 and noticed none was there except the attendant who has told me about the delay. She immediately informed me that I missed my flight and the plane had already gone. I looked out the window and in fact that was not true, the plane was there as well as the passenger ramp. I begged her to let me one and told her about my mother. She did not care at all. As we stood there arguing about it for about 5 mins, another attendant come out the door. I asked if I could get on, she looked at the first girl and then said to me no it's too late" they started to laugh about this which got me angry. I pulled out my phone and began to tape them with my camera. The first girl said" I hope you got my good side" and the second one leaned into the first one and they began to pose. As they were laughing. So a third girl came over and pushed the camera into my face and shove me away. I told her" don't touch me" "Don't f---ing touch me. the second attendant that was posing and laughing came over to me and was mocking me by saying ""Don't touch me, Don't touch me" I left got a flight for the next am on a different airline and went on my way. I arrived home 11 days later to a letter from the court, that the second girl who was mocking me had pressed charges against me for assault and Battery. They refunded me in points, I will never use them because I will never Fly Jet Blue again.....I have gotten Jet Blue so much business in the last 7 yrs. its not funny. Now all of a sudden they are better than me. I'm the one paying their salary. Never Again | |
| Evelyn Hall-Bean | 4/24/12 |
| As mentioned before and I am extremely tired of calling, sending a letter and responding to these reveiws. My daughter and I flew out to Orlando, FL where her suitcase was not full and I had a lock on her suitcase as well. As we went to baggage claim we noticed that her bag was unlocked nad unzippled. WTH??? I went to the customer service area to put in a claim and all I am getting reimbursed is $45.00 for my 16 year old daughter's suitcase. This was very upsetting for us because I enjoy Jet Blue but to come off an airline carrier and to see your luggage torn apart and then taped up was very upsetting. They want to blame it on the zipper but that isn't the case. I have pictures of how they taped it up and you guys need to investigate on who taped up the suitcase, fire and hire more legitimate people. I will be taking this to small claims court because this is not right to give me answers such as you guys have done. Oh, and then my $45 credit is for me to use for future use. I need a new suitcase now. | |
| CRAIG TOVEY | 4/14/12 |
| I boarded the flight Thursday evening without any issues. The check-in personnel were great and very friendly as were the folks at the gate. I sat at the very rear (last row) of the plane in the aisle seat. Everything was what one expects from a plane boarding. But after the in-flight safety instructions, the flight attendants gathered in the back of the plane and I could hear everything they were saying. Two males, Elijah and Cameron, were the most vocal. The comment that first caught my attention was, "I bet nobody knows where their life-preserver is!" I thought this was an odd comment and so I paid closer attention. The conversation lasted a few minutes about how noisy the passengers were during the safety announcements, what was the point of their (flight attendants) being there if no one was listening, and how they wanted to stop the announcements and tell everyone to shut up for a few minutes. They basically lamented their duties and importance as employees and blamed the passengers for their problems. If this is where it stopped I would have probably let it go, but it didn't. Elijah left the rear of the plane and as he was heading toward the front a passenger (possibly another Jetblue employee, I noticed there were a lot of passengers with gloves on cleaning up the plane when everyone was getting off the flight) indicated that the man in front of her was still using his iPad after the "turn off all electronic equipment" announcement had been given. Elijah stopped and said, "Sir, you need to turn that off or we will remove you from the plane." I thought this comment jumped the gun a bit. Of course the passenger didn't immediately turn it off, because who wants to pay hundreds of dollars on a flight and then be spoken to by a flight attendant like you are a child. Meanwhile, in the back of the plane, Cameron was still complaining about passengers. I turned around and said, "You know, there's no sound-proofing between here and there. We can hear everything you're saying." He replied, "Yeah, we know. thank you," and continued talking. For some reason... I don't think he understood what I was getting at. When Elijah returned from the front of the plane, he and Cameron again began lamenting their plight as flight attendants and considering whether or not to have the plane "return to the gate and have the man escorted off by security and delay the flight for 2 hours." I tried to get their attention by saying back to them, "Yeah, please don't do that." So that they knew I could still hear them. They ignored my comment and shut the doors to the back area for the rest of their conversation. At this point, we were next to take off and I was wishing I had just driven to California.... Luckily, for the rest of the flight I didn't have to hear the flight attendants talk bad about the passengers behind their backs. But no matter how far I tried to lean away from the aisle, when either Cameron or Elijah walked by they would bump into my arm or shoulder. I would have thought this was inevitable, but since I was back by the restroom I got lots of traffic passing by me and only one passenger bumped into me... and he immediately apologized! So, the experience related above is one of the reasons I would have rather driven the 10 hours from Salt Lake to Southern California (Which is about $80 cheaper for me) than deal with rude flight attendants. Over the last 10 years I've noticed a steady decline in customer service on flights. Flight attendants have become less pleasant and more like cranky aunts and uncles or over-inflated hall monitors. They snap at you with instructions prefaced by a "sir" or "ma'am," which only makes it sound more detached and contemptuous. I understand that their job is stressful and under-appreciated. I waited tables all through college and know that the customer service industry is generally thankless and requires thick skin. BUT! I know how awesome airline employee benefits are. (I still can't believe how family flight discounts have remained given the state of the economy and the airline industry in general.) So, they know what they're getting out of the deal and no one is forcing them into this line of work. I never write letters of complaint. I avoid this because I have little faith that they are seen by the right people, taken seriously, or account for any real changes. I admit that it's cynical, but I've never been proven otherwise. I full expect to receive an auto-response, form email that says, "Here at Jetblue we take your feedback seriously... Customer Bill of Rights... blah, blah, blah." But, I'm gonna try anyway. For kicks. My flight to California was a miserable experience where I felt trapped and at the mercy of cranky people who resented my being there. I'm really not looking forward to my return flight Sunday morning.... and I will avoid flying on Jetblue in the future. I might also post my experience, since I've already gone to the trouble of writing it down, on Facebook and my blog. My NPS (net promoter score) is presently a "0". Thank you for your time and consideration. Sincerely, W. Craig Tovey 'The guy at the back of the plane...by the toilet.' " | |
| vin romano | 3/14/12 |
| On march 7 2012 I checked my bag Jet Blue Baggage counter at JFK for my flight to Las Vegas, upon arrival to my hotel in las vegas I noticed that the inside part of my bags outer two compartments were razor cut and my watch and cigars had been removed from my luggage. I contacted several departments at jet blue who referred me back to Las Vegas Baggage desk, Who took a report, claim # LASB600207687. I was told a rep from jet blue would contact me the following day. 2 days later I called Jet Blue to followup since no one had called. The most troubling part of my story was how routine this seemed to your representative. He informed me that my stolen property was not covered and that I did not report my luggage had been damaged. (which I did) I really am surprised how this was handled since one of your employees or subcontractors committed a crime (grand Larceny) by stealing my property and (criminal Mischief) by damaging my property It seemed to me that this happens quite often by the non caring way it was handled. I am very disappointed | |
| Jessica Aquino | 3/5/12 |
| Date February 16th JetBlue Employees: Theresa totally unprofessional Omar Manager Flight 1022 Original time of departure 8:30pm Delayed until 8:50pm By the time I arrived at JetBlue this evening I had an exhausting day. I am the HR Director for The Legacy Center and for Christ Tabernacle a 2,400 member church which seats 6,000 on any given weekend in Queens, NY and travel once a month for business. With that said I was detained in a meeting when I realized I would be late for my flight. Upon arriving at 8:05pm I was handled with much care by one of your desk associates as expected. She was not able to print my boarding so she explained that I would need to take a boarding pass for the next flight in order to check in to the current flight. She asked me to ensure to explain to the JetBlue associate at the gate. She also mentioned that I might miss my flight due to my late arrival. When I finally arrived at the flight I was relieved to see that we were delayed and that Iwould make it home to my family. At about 8:20pm a JetBlue employee began check in and seemed to be extremely frustrated. Her responses were short and rude. There wasn't the usual welcoming or even an apology for theinconvenience in the delayed flight. She made a call to another employee and began to complain loudly that she was alone handling guests; leaving the impression we were annoying her. As I looked around I could see the tension expressions on the guests faces. I gently walked over to her waiting for her to get off the phone so that I could explain my situation and she yelled while on the phone "you will have to wait until the end" I asked if she knew what my question was and she yelled again "yes I see you are on standby" I then proceeded with explaining what the agent told me to explain but she refused to look into my situation. I expressed my disappointment in treatment as a JetBlue customer. She then began to completely humiliate me by making rude and unprofessional comments about me to the guests checking in. I asked if that is the best way to treat JetBlue’s customers and she said she did not want to deal with it and that I needed to wait until the end to be checked in. However, she continued making comments regarding me not knowing that I was not on the current flight but on standby to the guests. Finally Omar who she claimed was her manager came in the scene and asked what she needed help with? She began to say, “I'm here alone and I have guests” pointing at me “giving me attitude”, I then told her she was rude and wanted to speak with we manager. She pointed out Omar as her manager. I told her that I would be writing a letter the Jet blue she said shedidn't care to go ahead. I have never been so embarrassed, ashamed and humiliated in my life. Omar looked into the matter and advised that I was checked into the next flight on standby and began to explain that the agent was wrong to do so. They then spoke to one another stating that I was in fact supposed to be on the current flight. He checked me in and gave me the impression he was doing me a favor but none of them ever apologized for the treatment or disrespect at the gate. Before she checked me in she mentioned that she would be talking down my name as if she were the guest and I the JetBlue representative. Theresa was a terrible representation of the integrity of JetBlue. I would recommend her services for training purposes on how not to treat a guest. I have worked with outstanding organization with exception customer service such as Marriott International and Omni Berkshire Hotels, so my expectations are high. In my future training sessions I will always include JetBlue’s mission statement, Theresa poor service and this scenario as a negative tone. | |
| tiffany | 3/2/12 |
| On Febuary 26th 2012 at approx 1320 hrs I arrived at the Orlando Airport off of flight 1710 from Cancun MX with my husband. Upon arrival of my bag which is a black hard suitcase made by Olympia I noticed the front left wheel to be hanging to the side. I went to the Jetblue baggage claim area and spoke with a women about this issue she advised me that Jetblue does not cover wheels I then explained to her that I didn't think it was the wheel but the actual suitcase that was broken and told her lets turn it over to see more she then said that we don't have to do that and she quickly sent me an email for 30.00 airline credit. Unsure as to what I should do I took the bag home and when I turned it over to look at it noticed that there was a huge crack in the bag that went all the way to the inside of the bag there are 3 huge holes and cracks in the bag and is now unable to be used as all my things would fall out of it. I then called the baggage office in Salt Lake City 1-866-538-5438 I spoke to Daryl on Monday feburary 27th at approx 11am he told me that someone from the baggage claim department would be contacting me on Febuary 29th to give me some forms to fill out. No one ever contacted me so I called back on March 1st and spoke to Christian he was very rude and told me that there was probably nothing that could be done since the Orlando airport rep never saw the damage when I told him that I had told her to look while I was there he said it was a little to late and that he would have someone contact me on March 2nd. I just recived a call from Liz operator number 15019 she was very rude and unfrienly and said basiclly this was a just a follow up call out of courtesy and that I could fill out a claim form but it would take 45 days to look at and that she thought because she didnt look at it at orlando airport there would not be anything she could do. At this time I am still waiting to recive a claim form. | |
| Armando Pacheco | 2/22/12 |
On January 18 2012 I made a Reservation to travel one way to Jacksonville, Florida USA. on February 1, 2012 Confirmation #OKAKQC. Around the 25th of January I called JetBlue at 800 538 2583 to ask them if I can leave before the 1st because I had an emergency. The woman who answered told me that I could leave Standby on the fly before my fly. She said that it will be Tuesday January 31 Flight 615 departing at 1:35pm. I asked her, "Are you sure I can leave on that flight?" "Are there seats available? Do the people at JFK Airport know that? They won't give me any trouble? She answered, "if there is a seat available they will give it to you". "They will tell you the same thing I'm telling you." I called my friend Wilfredo ------- to see if he could travel with me because I needed help driving back. He answered "yes" and I told him to make the Reservation for January 31st on Flight 615 because I was flying Standby on that flight because the JetBlue agent that I spoke with over the telephone told that I wouldn't have any problems. When I arrived at JFK Airport Jet Blue Agent Alex Hidalgo who was working at the Ticket Counter told me that there were seats but I couldn't travel that day. He said "you can only travel Standby on the Flight before yours but on the same day." I explained to him what JetBlue agent had told me over the phone. He told me to go speak to his Supervisor by the name of Tammy. I spoke to Ticket Counter Supervisor Tammy and she told me that the agent that I have spoken to had given me the wrong information. I called JetBlue in her presence and the female agent who answered told me and Supervisor Tammy that it could be done. Tammy told her that it couldn't be done and explained to her JetBlue regulations. All of a sudden the call was disconnected. Supervisor Tammy told me that she couldn't do anything because the system wouldn't allow it. The Flight was leaving at 1:35pm and it was already around 12:30pm. I couldn't let my friend travel by himself so I decided to purchase a regular ticket. Ticket Counter Agent Alex Hidalgo charged me $100. to cancel my original Reservation. He charged me $235.20 for some unknown reason and $237.80 for my new ticket with the confirmation# CEZYMU. I couldn't believe that those people working for Jet Blue at the Airport are powerless to correct their own mistakes. I want all my money refunded to me immediately. It totals $573.00. I also want an apology from JetBlue, and for them to admit that they made a mistake. I told them that I am a disabled American Veteran, that I have two total knee replacement procedures done recently, that I'm a Trueblue member, but they have no heart. They ruined my trip. I intend to do use all legal means to get my money back. I will never again fly JetBlue. | |
| Renee Cervo | 1/31/12 |
| Quote below is from Victor in Baggage Claims in response to some questions that I had about my own claim. "Please call me. I cannot continue a chat session. You can either call me or call my management. In the mid time I will be in charge of your claim and the decision on it too. Thanks." That's the straw that broke the camels back. I felt like he was attempting to intimidate me and keep me from contacting his manager. Who does that? R. | |
john smith  | 1/30/12 |
| You are all so stupid. I imagine that if you were in charge everything would be perfect all the time. You have no idea what you're talking about. Most of the things you are complaining about are invalid and you are simply wrong. I love JetBlue... through delays and even through preventable mistakes. We are all humans. | |
| A. Vaquez | 1/3/12 |
| JETBLUE is slowly but surely not going to be the number 1 airline in the aviation industry . Employees at the airport are very rude and unprofessional. Pay a little more with the airlines that has been around longer than they have you wont regret it. | |
| Michael Anderson | 12/10/11 |
| I will "never" fly with jet blue again! I booked an "insured" flight for my daughter a month ago, and booked her as an "unaccompanied minor" on the jet blue sight, paid and got a "confirmation" number for her flight from New York to Orlando. Today i get an email stating that i owe an "extra" 200.00 because she is a unaccompanied minor, and supposedly I missed something on the web sight stating that i would have to call and give her information for her drop off, and pay the additional fees. I called and talked to two customer representatives, and a supervisor, and nobody was willing to work anything out to where i was satisfied. These people were like trained robots telling me that i wasn't the first person who had had this problem, but refused to waive the fee or give me a full refund for the insured flight i had booked. What i would like to know is why would i get a confirmation number for a ticket that wasn't fully paid for??? And why if i didn't pay for it...why i couldn't get the full refund back?? This is very upsetting to me so close to the holidays that i will never fly with them again, and will make sure i tell everyone i know not to fly jet blue, and how rude the customer service was to me. I can't believe this! I feel like your airline stole from me! This is completely unexceptionable! I would like someone from corporate to contact me in this matter at michaelanderson76@gmail.com and take care of this very unsatisfied customer if they ever want my business again. | |
| John Genna | 11/27/11 |
| On my trip from Burbank (CA) to Las Vegas (NV) JetBlue damaged the zip and broke the lock of my fairly new TUMI bag. Upon arrival in Las Vegas (after retrieving my damaged bag) I went to the ticket counter to report the damage. Unfortunately the counter was deserted. On my return to Burbank, I approached the ticket counter again and I was met by two (2) ultra "heavy" and sloppily dressed agents. When I reported my experience upon landing in Las Vegas, this is the reply I received,:" We are not responsible for damage to your bag nor even if we shred it (sic)! I sent a letter to the "Costumer Service"...and after one month I received a letter generated by a computer extolling the high quality service offered by JetBlue. Nothing was said about my bag. I repaired the bag and send the receipt with 3 weeks deadline and a warning I would file my claim in Small Claim Court. Within 10 days I received the check and an apology. JetBlue is at the Nadir of all Airlines. I do understand they are offer cheap (?) seats, but the appearance and the service should not be compromised. They should realized that travelers (people) are human being and have the rights to be tread courteously and professionally. There should not be any questions about that! | |
| Myra McKenzie | 11/27/11 |
| I have traveled on JetBlue many trips but my last was the most horrible experience endured when traveling in my 55 years. Being on full disability with back, neck and knee issues, I was stressed emotionally, physically and financially due to a late flight and having to move to four different gates prior to departing. It was bad enough that I was coming home for a funeral of an immediate family member but I had to endure not making it in on time and lost my money which was secured for my rental car, a few cents short of $40.00(needed to travel three and a half hours away that day to make it to the funeral the next morning) but was forced to purchase a $75.00 Greyhound bus ticket (that was a disaster in itself), had to pay for a cab (another $37.00 to get across town), paid an individual another $10.00 for carrying my luggage a block down the road to the bus station from a mall so I could eat a meal and not have to sit at the bus station for over 5 hours. On top of all of this, I was in severe pain from having to move up and down so much, something I am limited in doing on a daily basis. Greyhound did not arrive until very early the next morning which put a family member out of sleep, time and gas to pick me up (traveling 38 miles each way) and Greyhound lost my luggage so we had to make another trip prior to the funeral after they located it on another bus. All of this cost me "MORE" than the flight itself, not to mention the stress and extra money that it cost me. I also had to give an additional $20.00 for gas money since it cost my family member two different trips to pick me and my luggage up. Being on full disability, my income is under $900.00 per month and this put me under more stress than they will ever understand since I was already under financial limitations. I am still in shock that Jetblue would value me so little as a customer by sending me a $25.00 coupon for a future flight! I am still waiting for them to make things right and until then, I will never fly with Jetblue or share anything positive about them until they have shown me that I am appreciated and valued and properly compensated. | |
| Mr. Rubin | 11/17/11 |
| For an airline that strives to please, you only get it half right. It baffles me that in addition to the difference between the price you pay for a flight and the price of the flight you want to change too, you also require a 100 dollar fee. Now, that would make some sense to me if I was moving my flight back, because you would have had an empty unsold seat. But if I am trying to get home earlier for a family emergency, taking a standby seat, willing to pay the 100 dollar fee, and you still want the price difference, that is plain dumb, unfair and uncalled for. I takenthenseat the day of the flight from no one and you can actually sell the seat I had. Now you make more money. DELTA has a 50 dollar change fee ONLY within 3 hours of any flight with no other fees. I always fly Delta when I can. I will no longer fly you if I can avoid you. Your stock price is under 4 dollars cause you've let your success get in the way of rational business practice. | |
| ana M Cruz | 11/10/11 |
| On my flight No 766 Aguadilla to Orlando on October 16th I encounter the worst flight ever. I was sat next to a woman who weighted approximately 600 pounds, half of her body was on my right leg, I could not move, was unable to use headphones, had to get up several times for her to go the rest room and was close to been asfixtiated by this woman. When I complained to the flight attendants, and explained how other airlines ask these passenger to buy two seats, I was told that Jet Blue does not do that, because they cannot discriminate against overweight people. YET, THEY HAD NO PROBLEM DISCRIMINATING AGAINST ME. JET BLUE CARES ABOUT HOW MUCH THE LUGGAGE WEIGHS, IN ORDER TO CHARGE MORE TO THEIR CUSTOMERS, BUT HAVE NO PROBLEM CARRYING PEOPLE SO OVERWEIGHT AND MAKING THE OTHER PASSENGERS UNCOMFORTABLE AND IN PERIL. ADDING INSULT TO INJURY, WHEN I EMAILED CUSTOMER SERVICE, THEY HAD THE GALL TO SEND ME $25.00 CREDIT. PLEASE READ THE SOCIAL MEDIA, I AM RECOMMENDING THIS AIRLINE! | |
| PS. Jordan | 11/3/11 |
| My sister booked a flight for my nieces and daughter for Puerto Rico enroute to a cruise. Shortly after booking the flight she was diagnosed with Cancer. I called Delta and Carnival Cruises and was able to get a full refund of the purchase price. However, Jet Blue, who does not have a medical waiver,told me they would not refund any money. They refered me to the travel agency to handle any refunds or credits. I called the travel ageny and sent the required medical documentation. It took more than 6 months for them to reply with a refusal. I called them again to inquire about my plan and was told the only suggestion they had was for me to "sell the ticket". During a conversation with a supervisor named Stacey, I was told to stop calling and hung up on. T hey are the scum of the earth. I hope they go out of business. They are the absolute worst. I will fly Delta or American. I know they are more expensive, but I'd rather do that then to pay for shitty service. | |
| David Hannes | 10/26/11 |
| June 18, 2008 Mr. Russell Chew Chief Operating Officer Jet Blue Airlines 118-29 Queens Blvd Forrest Hills, NY 11375 Dear Mr. Chew, I am writing to express my discontent in the manner in which Jet Blue managed the cancellation of flight 179 on Monday June 16, 2008. I have been and frequent traveler and an outspoken advocate of Jet Blue airlines ever since my first flight with Jet Blue over Y2K. I have often expressed my admiration for the so-called “Jet Blue experience” with it’s the leather seats, on-flight televisions and XM radio on every flight as well as the luxurious sushi bar at the JFK terminal. This, to me, is the ideal way to travel and I have convinced many of my friends and family to try out the Jet Blue experience for themselves. This favorable perception of this airline changed with one unacceptable experience and it is the reason for my writing this letter today. This past Monday Jet Blue made it quite clear that it has a “fly at your own risk” policy and practices passenger abandonment when unfavorable weather conditions are the cause of cancellation for any of its flights. Today I stand a victim of such a policy. When my flight was cancelled due to adverse weather conditions I informed that I would have to wait not hours, not overnight, but four days before I could be accommodated with a return flight home to Phoenix from New York. I was further informed that I would not be provided with any means to find a place to stay in the duration nor any voucher to reimburse me for any accommodations that I may procure on my own. Jet Blue airlines outright abandoned me in a foreign city a country away from my home, in Phoenix, on Monday and told me to go sleep in the airport until Friday without a care in the world as to what may happen to me in the four days in-between. I am a reasonable person. I understand that the weather may cause my flight to be delayed for hours or even overnight. I can accept this. But weather is not the reason for why I could not fly out the next day, or the day after that or the day after that. Overbooking is to blame. Having no affiliation with any other airliner is to blame. Jet Blue policy is to blame. This is not the first time that I have had a plane reservation cancelled on me. This is, however, the first time that the same airliner didn’t lift a finger to make sure that I could arrive at my destination in a reasonable timeframe nor make sure that I would be provided with any form of temporary housing in the duration. Overbooking should not excuse Jet Blue airlines or any another airliner from doing everything possible in procuring an alternative flight route, if at all available (and they were…I found alternative passage out of New York the next day on Delta at my expense) and accommodating its stranded customers with lodging. In a previous incident in my past when a flight of mine had been cancelled, the airliner had accommodated me and my fellow passengers by offering to book those in our unfortunate circumstance on a flight to an alternative nearby city and then found us flights to our final destinations, be it through their own airlines or on 3rd party carriers. Jet Blue, however, has no affiliation with any other airliner so Jet Blue’s policy is one of passenger abandonment upon flight cancellation. This is unacceptable. It is incumbent upon you, the airliner, to fulfill your service to your travelers and return us to our destinations of origin in a timely fashion when at all possible. It should be requisite of Jet Blues so-called “Passenger Bill of Rights.” We have the right to return home in a timely and expedient fashion when the opportunity presents itself and it did. I understand that Jet Blue may have been overbooked on equivalent flights but as long as there is even one airliner with seats available to take us home it is incumbent upon you to book us on their alternative flights, if available, as was the case on the day after my flight was cancelled. It should not have been upon me to book an alternative passage on Delta’s flight 639 on Tuesday, June 17, 2008. Furthermore it should be Jet Blue’s policy to reimburse me and all other passengers for the difference between the cost of the cancelled flight and the ticket that we may have purchased out of pocket to return home. You failed me, Jet Blue. You stranded me in New York City. You offered me no way home, no means to procure temporary shelter, no vouchers due to your current weather related cancellation policies. You provided me with nothing! This event has soured me on the Jet Blue experience. Your current company policy places your passengers in a continuous state of uncertainty. Spin the wheel of chance. If you are fortunate enough to have your flight take off without incident you will be treated to a luxury airline experience. However, if your flight cross-country is cancelled due to dire weather you may be told that you cannot fly to your destination for days at a time. In addition if you are unlucky enough to be traveling on a return flight you will be kicked to the curb with no means to find a safe and adequate temporary shelter. This IS Jet Blue’s current policy towards its customers and it is completely unacceptable. Just as unacceptable, though, is the attitude of Jet Blue’s phone support staff. I called 1-800-Jet-Blue and spoke with an upper level supervisor named Deni, badge number 2668, and calmly but firmly relayed my concerns and discontent to her. Her response: “Then perhaps we’re not the airliner for you”. She really said that. Unbelievable! Perhaps she is right. On average I travel on Jet Blue 4-5 times every year but with an attitude like the one expressed by Jet Blue’s upper level phone representative, perhaps my $2000+ a year would be better appreciated on another airliner, say, for instance, Delta, who assures it’s passenger expedient passage home and has affiliations with other airliners in order to guarantee such a claim. Perhaps Deni is correct. As it stands my IRA retirement fund will never again include Jet Blue again. As far as I am concerned Jet Blue owes me $210.00. That is the difference between my refunded ticket with Jet Blue and the cost of procuring a flight home with Delta three days before your next available flight back to Phoenix from JFK. Until such a point that I am reimbursed by your airliner for this expense I shall no longer be the outspoken advocate for your airliner nor a passenger on it. Very disappointed. Postscript: As of 10-26-11 I have yet to receive a full reimbursement of $210.00 as requested. I have not flow on JetBlue since this incident and to date this refusal by JetBlue to do right by me has cost the company $4168.79 in profits (not counting the flight to new York I took this past October). | |
| Why bother | 10/4/11 |
| I just got done reading your Customer Comments section. I haven't laughed this hard in decades!! Please commend your customer service reps (now there's a misnomer if ever there was one!) because they have perfected the art of sucking at their jobs and elevated piss-poor customer service to an art form. I am balling-up my TWO PAGE letter chock full of outrageously incredible but true customer service nightmare experiences that occurred during my family's August trip to the Dominican Republic. I mean, come on now, why bother when everything they experienced has happenned OVER,and OVER, and OVER again to soooo many of your customers and nothing has been done to improve your complete lack of customer service. Quite frankly, I'm surprised you guys actually have seats on your plane for those of us lucky enough to actually make it on board to sit on! The fact that evidently, based on several customer complaints to that effect, your PRESIDENT/CEO couldn't give a flying fig about customer service either, as evidenced by the fact that some customer is still waiting for a response from him/her, makes their whole tale of woe, misspent money on your tickets, missed days at work due to your complete lack of flights, etc totally redundant. I work for a Fortune 500 company and interface with hundreds of customers daily, and I can't wait to share with as many of them as I can my Jet Blue stories....before you guys go out of business and are nothing but a distant memory of a really bad nightmare. | |
| Earl Johnson | 8/11/11 |
| I have been a Jet Blue proponent for many years and when I travel I make an effort to fly Jet Blue. I am also in law enforcement and feel it is important to be seated in an isle seat when possible. On the curent trip booked on Jet Blue I was provided an isle seat in the third row but was now asked to pay an extra charge for the honor of receiving extra leg room?? In the yars I have traveled on Jet Blue this was my first experiance with such a new penny pinching regulation. They even charge extra for the emergency exit seating. I never would have believed that Jet Blue would follow the other airlines in their quest to rip off the flying public. To bad!!! | |
| sanelson | 8/21/11 |
| I was flying home from New York to Oakland last week. I realized that there were several people around me wearing perfume or other strong scents. Because of this, I put on my miniature air purifier. I did this because I have very severe asthma and allergies to perfumes and scents. Having an asthma attack is not something I want to experience at 30,000 feet, and so I carry my miniature air purifier. This device has made it possible for me to travel in comfort. I have flown with this device on many airlines and have never been told it was not allowed. About an hour into the flight, Cynthia, a flight attendant, told me that it was against Jet Blue regulations to wear such devices in cabin. I explained to her that I have asthma, that I have severe allergies and that I need something to help me deal with the perfumes and scents that people around me are wearing. I asked her if she would ask the travelers sitting around me to voluntarily use alcohol wipes to remove the perfume. She refused. She was adamant that I turn off the device, and offered no other assistance, except for a white claustrophobic mask. Wearing a mask would not have helped me. I again explained to her that I have asthma and that I need to wear the air purifier in order to breath clean air. Later on in the flight, she showed me a page from the Jet Blue regulations, showing me that Jet Blue does not allow such devises. The device pictured on the page did not look anything like my own device. Later on, Cynthia apologized and told me she was just following orders, and handed me a yellow slip, showing that I did not comply with a request by the crew. I do not blame Cynthia for her actions. She was doing her best to follow with the rules of her job. Whether she agrees with the rules or not, whether the rule makes any sense or not, she is compelled to comply. After another hour into the flight, Cynthia called me away from my seat and asked me to meet her in the galley. I complied. She informed me that if I did not turn off my miniature air purifier, the captain would ground the plane at Salt Lake City and eject me from the plane. Feeling trapped and not wanting to inconvenience the passengers, I turned off my device. Besides perfume and scents, severe emotional distress can also bring on an asthma attack. Being threatened with ejection from the plane and causing terrible inconvenience to all the passengers onboard, was too stressful for me. I finally had the asthma attack that had been building up for the last few hours due to the perfume. I am a disabled person. Even though asthma and allergies are "hidden" and not as obvious as a missing limb, for example, they are still viable and real disabilities under the Americans With Disabilities Act. As a disabled person, I have the right to protect my health any way that I can, so long as I do not endanger others to do it. Wearing a miniature air purifier is hardly a health hazard to a plane full of people. People who wear strong scents in cramped and enclosed public spaces, like a crowded plane, are a very real and serious health hazard to the many millions of travelers who suffer from asthma and allergies. Airlines have gone a long way to protect the health of passengers, particularly those of us with asthma and allergies by banning smoking, so why not ban the wearing of strong perfumes and scents? No matter how good the air circulation is on an airplane, it cannot filter out strong perfumes and scents. An allergy sufferer or asthmatic needs assistance and support from flight attendants so that they can be comfortable in the cabin. That assistance and support should include asking people wearing strong scents to wash them off. Finally, after I begged Cynthia to do something to help me, she asked the people around me to do this. Only one complied. I went back to my seat and was wheezing uncontrollably. I begged another flight attendant for help. I asked for oxygen. He seemed a bit put out, but finally, Cynthia came along and found an oxygen tank, which she passed over to me. I spent the last 90 minutes of the flight using the oxygen tank. When I am exposed to a contaminant, it can take up to two weeks for my lungs to heal and for the contaminant to clear from my system. The symptoms are very much like the flu. This situation could have been entirely avoided if 1) the airline allowed me to wear my air purifier and 2) the flight attendant made a serious effort to ask the people around me to remove their scents. I am writing this because I want all allergy sufferers and asthmatics know about Jet Blue's discriminatory policies toward respiratory disability sufferers. | |
| | 7/8/11 |
| Just to let you know that IN Orlando Fl has to do a cleanup of corrupt employees, Ramp, Counter, Customer Service,Office,Management. employees selling buddy pass, and flirting with passengers. | |
| Disgusted........... | 7/13/11 |
| While I have had many positive experiences traveling on JetBlue today was the absolute worst. As I sat in the waiting area for Flight 811 returning to Puerto Plata, the announcement stated those passengers who purchased even more space tickets may board followed by those persons in wheelchairs followed by general boarding. As I entered the gangway to board the aircraft, the cleaning crew was not even finished cleaning the aircraft (I understand things happen). The gate crew continued boarding the plane and a back up occurred on the gangway. Soon a wheelchair arrived and muscled through the crowd and a second wheelchair arrived complete with 5 family members who "Mr. Johnny" allowed ALL to pass in front of the group who paid the extra 25 dollars. As I am usually a patient person and always provide courtesy to disabled persons, the elderly and persons with children, the annoyance was the additional 5 family members who were more than able-bodied to board prior to the aforementioned group. I questioned "Johnny" as his name tag stated and he said I don't have any idea why you paid an extra 25 dollars. I asked him for his last name and he stated "Secreto". I said thank you will be hearing from me and began to board the airplane. Mr. "Secreto" stated "wait a minute sir". He then asked me for my boarding pass and told me to wait and would not allow me or the approximately 30 other persons (including general boarding) to board. Mr. "Secreto" approached the First Officer of the plane and had a conversation with him which was inaudible to me. The cleaning crew finished with their duties. The flight attendant Jose approached the boarding door and motioned for me to enter. Mr. "Secreto" told Jose the flight attendant something else inaudible no and then told me to stand on the side and allow the rest of the persons behind me to board. The second officer then told Mr.. "Secreto" that he would have to speak to the Captain. Then Mr. "Secreto" entered the cockpit area out of my vision and hearing. The Captain then exited the cockpit with my boarding pass and asked to speak to me on the gang way. I explained to the Captain the situation he returned my boarding pass and said ok thank you and I was allowed to board. The Captain explained to Mr. Secreto he paid an extra twenty five dollars because he is in the Even More Space. While I am unsure of to whom but somewhere I overheard Mr. Secreto mention something about "attitude". Now as I sit on flight at 37032 feet somewhere over the Atlantic Ocean, I wondered where I would be if things had gone different. What if the Captain blindly listened to Mr.. "Secreto" and I was removed me from the plane because of my "attitude"? If the Captain had not, astutely rationally and intelligently looked me over, inspected the smell of my breath, my body language and demeanor and determined that I was not intoxicated belligerent (or otherwise) who wanted to cause a problem on the flight. Possibly he noticed I merely am an individual who retired from 20 and 17 days of an impeccable unblemished career in law enforcement. I am someone who volunteered in my community fire and emergency medical response for 24 years and has life saving awards to prove it. I was just someone who returned to New York to register and inspect my vehicle and renew my drivers documents which were expiring this month. A person who visited my family and finished the tasks in two days and bought a ticket at midnight to return back to the Dominican Republic where I decided to live! A person who would jump at anyone who attempted to harm someone on this flight. I am a person when the Captain comes out of the cockpit to urinate and your flight attendants block the path with the service cart I look around and am ready to fight because I spent the better half of a year at Ground Zero providing security while they looked for my brothers in blue and rubber (FD). A person that would provide emergency services to someone who fell ill on a flight. A person who expected that if you publish an advertisement that states: From roomy to roomier. Purchase an Even More Space seat and get: - Extra legroom - Early Boarding - Early access to overhead bins You actually get it...... Instead for my 25 dollars, not counting the $300 ish for the ticket, I was embarrassed, harassed and threatened (albeit unspoken and only by actions) by an employee who did not like my minor question and decided to cause me even more disturbance by attempting to have me barred from the flight. If you research my True Blue account, you will see that I frequently fly with your airline. Over the course of the flights, I have always encountered professional, comical, polite pleasant, patient employees who are more than willing to help. This communication has nothing to do with the flight crew of 811. They were professional. However, instead, I am suggesting Mr.. "Secreto" be reassigned to vacuum the carpets on the midnights and keep him far away from your customers after undergoing a psychological evaluation. Finally I am a person who is regretting that American Airlines no longer has direct flights to POP from NYC. I am a person who will research Continental Airlines, fly into Newark, take the PATH train to New York Pennsylvania Station and then the Long Island Rail Road to my old community on my next trip which is tentatively scheduled for July 28th returning on the 31st with a subsequent trip scheduled for September 19th for a wedding returning on the 28th. All because of someone named Mr.. Johnny "Secreto". Respectfully | |
| Paige | 7/19/11 |
| Do not EVER let your minor kids fly alone!!! They do not assist them as they say very scary!!!!!! | |
brigitte Pruett  | 6/23/11 |
| I flew JetBlue on June 13, 2011 to go from Austin, TX to Burlington, Vt via New York and then again on June 22,2011 to return to Austin, TX. I was pleased with the service and the flight, however, when I checked my credit card after returning to Austin, TX, I notice I have a charge from JETBLUE BUY ON BOARD FOREST HILL for 5.99 for DINING. The charge was made on June 15, on that JUNE 15 I was in Canada visiting some friend and did not go anywhere near JetBLUE to DINE. Please reverse this charge as I did not make it, I did not order any food from JETBLUE either on the 13, the 22 or the 15. I would also appreciate getting a copy of the signed charge so I can send it to my credit card and report the fraud. This charge is the reason I did not give JETBLUE 5 stars jpruett75@austin.rr.com | |
| Elizabeth Corcoran Pineiro | 6/30/11 |
| I just flew my 389th flight with your airline. I love JetBlue. I only wish you flew overseas. I go home to Ireland and I hate Aer Lingus. When are you going in? The flight I was just on both pilots told me I should write in. Three weeks ago I was flying back to NY and they announce they needed a nurse PR physician so I jumped up. There was an extremely over weight Spanish woman having shortness of breathe and chest pains. I was given the B/p machine which was too small for her arm so I had to do it on her wrist which is not am accurate count. Suggestion , get bigger cuffs in case they are needed. Her blood pressure and pulse were very high . I gave her the air sick bag to breath into. I had a feeling she was giving herself an sever anxiety attack. I told her she would have to calm down. I kept checking jer very 15 minutes. The Pilot asked me if he should turn the plane back to Aguadilla. I told him I am pretty sure she is doing this herself. She did calm down after I gave her the oxygen and we were able to land in NY. Half way the through the flight the lady behind me gave her very small dog a bone that he should not have been given. It got stick in his throat and he stopped breathing. I am a huge animal lover. I opened his mouth and saw the bone lodged in his throat. He was lifeless. I grabbed the bone with my finger but he wasn't responding so I gave him the heimlich and the other piece popped out. I gave him mouth to snout respirations and kept rubbing his heart and the little guy jumped up and licked me to death. I just cried because I was so happy he was OK. Hugs and kisses I will take from a little munchkin. Now after 389 flights I can write a book on all my experiences. I just wish you flew overseas. Your planes are big enough. I would love to fly home to Ireland on one of your planes. Anyway the two pilots I just told them about my last plane ride said I should write to you and tell you. Elizabeth Pineiro Hardshoe2@aol.com I am also a true blue member forever JetBlue is the best!!! No complaints from me | |
| Sylvia Aponte | 5/28/11 |
| My son was suppose to depart from San Juan, PR to Hartford,Conn. on a connecting flight for an internship at a fortune 500 Co. He was supposed to arrive on time for an important interns meeting. When the 4:12am flight was delayed he called the airline at 8:00am , since there were no CSR at the gates to service or give any information to the passengers. He called the JB reservation telephone # because the airport does not have or accept any phone calls locally (thats outrageous!) he requested a reimbursement in order to take another flight with another airline, there was no way he could get to his destination the same day by Jet Blue, after a 24 minutes wait on hold Lorena emplyee #25871, said that she pretty much could not do anything, she spoke to a supervisor, Carr that said that the airline does not retrieve baggage from the flights or can reimburse my plane ticket, this even though they are not providing the service that was paid for. We the consumers do not have to go through this lack of respect and insensitive behavior. Do NOT fly Jet Blue, now I nunderstand the name, your face will turn Blue before they provide any CS thats worthwhile. | |
| Lee Martin | 5/17/11 |
| Just watched a KIRO-TV Seattle newscast on the fact that Some US Airlines like Jet Blue, Southwest, Delta and US Air are having maintenance done on their planes in 3rd world countries... This includes not only HONG KONG and Mexico But El Salvador! In El Salvador the workers are young, uneducated men who make less than $3 an hour... Do you feel safe now? Maybe that is why they always have maintenance problems...Not to mention the fact that any anti-american sentiment would have easy access... This is NOT ok! | |
Paula  | 5/13/11 |
| Jetblue need replace all the customer service in orlando florida, and got unrespected employee harrasment asking a personal question, asking for my number to be in contact, this employee it need to be out, WHAT HAPPEND WITH JETBLUE? | |
| Arlene Fromer | 5/3/11 |
| I was told I could use my American Airlines frequent flyer number for my 1st flight ever on Jet Blue. That information turned out to be totally wrong as not all routes are included in the program. What a joke. And the check in process was like a zoo. Jet Blue is expanding at too fast a rate and cannot handle the job. Unfortunately, they are the only airline that now flies non stop to one of my destinations. The flying public is getting the shaft. | |
| Lynn S | 4/26/11 |
| Until last week I thought I loved JetBlue. 3 - 5 days to wait for a recpt? Insane. And to have a pretty snippy representative on the line and to wait for an even more snippy supervisor - what gives???? And then to get rerouted BACK to the same number that was of NO HELP initially. | |
| Pebbles | 4/23/11 |
| I lost my bag 6 months ago on jet blue and they still haven't refund my money the people that work for jet blue are very rude this guy name will is the worst foent Evan know how to work at his job I will never ever fly jet blue again worst airline rver | |
| Stew Garz | 3/30/11 |
| I was taken off of a flight once it landed in Orlando. I was flying last minute as my Dad was dying in the hospital in ICU. I was met at the gate upon landing by five FLA cops who handed me off to a miniature, older, probably getting to retire on TAX PAYER DOLLARS Federal Agent who accused me of "kicking the seat in front of me" and "restricting the operations of the flight”. I was waiting to use the toilet when a very rude waitress in the sky wanted to get by me. No one would move, so I had no where to get out of her way of her selling very over priced "snacks" to the willing. This led to a "Fed" making me wait over four hours in a holding room and my very ill and elderly Mother worried sick, as they would not let me call her. THIS IS A DIRECT abuse by the over paid slackers who are not doing their job! I was no threat at any time, never raised my voice, used vulgarities or threatened or ever touched ANYONE...is this what we are way over paying airlines and their incompennent "agents" for? GO FIND A REAL THREAT…isn’t that what you are paid by US of A citizens for? Anywithways, Thank you Agent 0 (you never showed me your ID or gave me your name) for causing my family much grief and most likely shortening their lives (My Mom has been much sicker since that stress. Is that what Federal Agents wants? Seems this was the mythology since Agent 0 thought he could make his own policy. I certainly do not want our Great country to become a Police State. Do you? This is not the way I was brought up. To respect real "authority" and not abuse, yes abuse, an American citizen who is distraught on the reasons he was delayed for no good reason to see his parent die. Your one "agent" caused my family more distress than any disease ever could have. His actions were (and most likely are) way over the top of what American Citizen wants. Consider if this was you’re familily (of course you have a Pass by being reading this, I mean you Federal watch dogs) and you were treated this way. By the way, I have many family members who were Police and Military Intelligence as well as many active members. NO WAY TO TREAT An American Citizen GOING TO SEE HIS DAD THAT IS DYING! I lost many members of my family to wars…did you? My Dad is a Marine who fought so that America would not become what we hated. I fear we have lowered our standards to what greedy Politicians (and frustrated Feds) want. And you cave in without a whimper. I really feel safe now! I will consider the train next time. Ohhh I will let everyone know what to except from the public servants who are here to "Protect and Serve", yes you Feds at the airports, go over to the Middle East where some of my family is dying for you and yours and maybe do something! I am forwarding this to my Attorney and my State Trooper friends.... Thanks for the unneeded stress and cost for my aging, dying Parents...Don't worry, I will cover the expenses for now...Peace. | |
| Susanne McComish | 3/22/11 |
| I have booked a vacation for May to Las Vegas via JetBlue Getaways. It has been the worst travel arrangements I have ever made. Every time I wait 15 minutes on the phone. When I just called now at 8:00 am EST I was told that supervisors don't get in until 9:00 am. They were actually really RUDE on the phone. | |
| Joyce Henderson | 3/14/11 |
| I regret that I must rate Jetblue 1 star for not being honest with the credit system. I had a credit that I used in time on 2/17/11. Jetblue cancelled this red-eye flight 90 from Oakland to JFK. It was not possible to rebook at that time and there were many disgruntled customers. I called the next day 2/18/11 and received assurance that my credit was given to me and would be good for one year from the date 2/17/11 that is was issued. Today I tried to use my credit and was told it had lapsed. I explained to the clerk but she was adamant and did not even try to help me. I have her employee number. This was a serious lack of customer service; but, even more it was a disgrace to not honor my credit. I only want what is due to me. My credit was $309.40. Please reinstate my credit so that I can visit my friends and family in New York as planned. Thank you, Joyce Henderson | |
| Joyce Henderson | 3/14/11 |
| I regret that I must rate Jetblue 1 star for not being honest with the credit system. I had a credit that I used in time on | |
| anonymous | 3/7/11 |
| JETBLUE SUCKSSS!!!!!!!!!!!I WILL NEVER USE THIS AIRLINE!!!!!!!!!Their customer service is the worst.They are truly COLD HEARTED!!!!!!!I'd rather fly American Airlines any day at triple the price.At least I know that if a situation arises they know how to handle it.JETBLUE'S customer service has no clue.They must be paid minimum wage because it's obvious they are uneducated.The money they steal from the customers they should at least use it towards training their customer service rep's and so called supervisors that are cold hearted.Your so called supervisor Jennifer #4460 NEEDS HELP!!!!!She is from the Salt Lake city center. | |
| tyler guida | 3/8/11 |
| Please send me the correct email adress to file a complaint. Your representatives have done nothing for me over the phone. Tylerguida@gmail.com | |
| Jomal Seligson | 2/24/11 |
| I am sitting on a plane that has been delayed for no aparent reason. Turns out because of "headwind" we are stopping in Denver before our final arrival. Exactly how long this will take, we are told anywhere from 20 minutes to 4 hours. I began searching for a number to call, but apparently there are no humans available. While I sit here and observe the hoard of angry people who are frantically making phone calls to give their love ones warning, I am reminded that this is not the first time that I bought a nonstop ticket, and was surprised to wake up in another city than the one I PAID to fly to. Buyer beware: jet blue Reserves the right to change your flight status at anytime, without apology/compensation. Whatever happened to the flyers bill of rights? We appear to be without rights. You try to call jetblue and change a ticket and see what happens. And yet they reserve he right to do whatever they please. Reading the above horror stories made me feel a bit better, however. Jetblue is officially dead to me. I will make it one of my lifes missions to spread the word about this company. I never have a problem on Virgin America. | |
| Nancy | 2/14/11 |
| Not worth one star. The Worst Customer Service! Cost me $200 because the two back to back agents that I had to call on the phone in order to use my "travel bank" credits didn't know how to do it either. It sounded like they were working out of their kitchens! Each time I waited on the phone for 20 minutes, the reservation on the internet timed out and the price went up $100! But, guess what? The seats were still available. They have crafty programming tools to squeeze the customer. The second person I talked to put me on hold, and came back to tell me that Jet Blue didn't fly to New Orleans AFTER I told her that I had made the reservation three times online and it had timed out because my password wasn't accepted. Sadly unprofessional. Called corporate headquaters and the person answering the phone was clearly trained to be aggressive in dealing with complaints. | |
| Joe | 2/10/11 |
| Not worth the one star. 36 hours before our scheduled flight (Thursday) we received a recorded call telling us our flight was cancelled and we that were rebooked for two days later (Saturday). Incredible. After contacting a rep live I was then told that the best they could do was to rebook me for a day later than originally scheduled. We had to rebook on a different airline to get out on time. Not an airline I would ever think of using or reccomending. | |
| Chris Shane | 2/2/11 |
| I am very angry. I accidently converted new points to old points and obviously mis read or mis interpreted what was being implied by Jet blue. I am now being told I am shit out of luck. This is absurd and crappy customer service. You as a company should be ashamed to treat anyone this way. You used to be an airline that actually cared about its clients. Apparently those days are long gone. | |
| pat dietrich | 2/2/11 |
| i have been a loyal customer for over 10 years. However, i see this changing in the near future due to poor customer service. I recently flew out of ft lauderdale and was berated and embarrased by a check in agent named "vernon". I have written a complaint letter detailing the whole incident to Mr. Barger and Mr. Peterson. The letter was sent last week via certified mail and i requested a signature letting me know it was received. Well, it was signed for on Monday, jan. 24th, 2011. I have not received any response at all. i am so upset over this, i cannot believe that a presidential complaint or any complaint to a major company is handled this way. i guess my next steps are the better business bureau and spreading the word. | |
| JoAnn DeFazio | 2/9/11 |
| If I Could give 0 stars I would!! Poor Customer Service across the board!!! | |
| BRENDA ANN BORJA | 2/2/11 |
| TO WHOM IT MAY CONCERN, ON JANURARY 13TH I WAS SCEDULED FOR FLIGHT 444 FROM TAMPA FLORIDA TO BOSTON, MASSACHUSETTES. I HAD A FEW PROBLEMS IN SECURITY, I TOLD THE ASSOCIATES THAT I HAD A ROD IN MY LEFT LEG AND HAD A DOCTORS NOTE. I AGREED TO BE PULLED ASIDE AND BE CHECKED OUT DUE TO UNDERWIRE IN MY BRA. I WAS ASSIGNED TO ROW 1 SEAT A, I WAS SUPPOSED TO HAVE WHEELCHAIR ASSISTANCE. DUE TO THE DELAY AY SECURITY, I WAS WALKING. WHEN THEY ANNOUNCED PREBOARDING FOR KIDS ANS WHEELCHAIRS, I APPROACHED A GATE ASSOCIATE AND TOLD THEM I NEEDED TO USE RESTROOM. NO PROBLEM. WHEN I RETURNED I BOARDED PLANE AND SAT DOWN. THE FLIGHT ATTENDANTS STARTED THEIR REGULAR ROUTINE. WE SLOWLY STARTED TO BACK AWAY FROM LOADING AREA. ABOUT 5 MINUTES LATER I REALIZED THAT WE WERE PULLING BACK INTO THE LOADING DOCK. I THOUGHT OUR FLIGHT WAS CANCELLED DUE TO SNOW. I WAS APPROACHED BY 3 TO 4 MEMBERS OF THE SECURITY TEAM. THEY ASKED ME FOR ID AND BOARDING PASS. I WAS A LITTLE CONFUSED. AFTER I GAVE THEM MY INFO THEY SAID THANK YOU , HAVE A GOOD FLIGHT. THERE WAS NO EXPLANATION FOR WHY THIS HAPPENED. I WAS VERY EMBARRASSED AND HUMILIATED. I HAVE NO IDEA WHY THIS HAPPENED, AND I AM CONTACTING MY ATTORNEY FOR FURTHER EXPLANATION. PLEASE CONTACT ME SO I HAVE SOME KIND OF IDEA WHY I WAS VICTIMIZED THAT DAY., BRENDA BORJA 7278628252 | |
| ramon rivera | 1/30/11 |
| I HAVE BEEN A LOYAL TRUE BLUE MEMBER FOR SEVERAL YEARS MY FAMILY WIFE AND CHILDREN HAVE TRAVELED THRU JETBLUE LINES I CALLED FOR A PRICE CHECK FOR AN EMERGENCEY FLIGHT FOR MY GRANDFATHER AND I RECIEVED NO CONSDIRATION FROM YOUR EMPLOYEES I BELIEVE THAT FAITHFUL CUSTOMERS SHOULD BE TREATED WITH RESPECT AND COMPENSATED IN CERTAIN SITUATIONS . I WAS LOOKING TO BOOK A FLIGHT TO NEWARK FROM ORLANDO WITH AN OPEN DATE TO BE PREPARED FOR THE UNLIKELY EVENT OF MY GRANDFATHERS DEATH DUE TO CANCER. | |
| Carol Grover | 1/3/11 |
| I was caught in the blizzard results on Dec. 28th, but my flight #472 was canceled out of San Jose Apt. to Boston three times. I had to re-book each time and dealt with over one hour waits on the phone to only get another "the flight is full". Re-booking 3 times and each time, two hours before the flight, with boarding pass in hand, cancelled!!! Is it too much for JetBlue to put a paid in advance, JetBlue member on the next flight automatically? I think it was first come, first served. As the week progressed with no outgoing flights, the only online communication was that they could get me to Boston on Sunday, Jan. 2, 2011 which was unacceptable. I had to get home as it cost me 4 more days of boarding my dog and missing activities. I took another flight home on another airlines and that cost me a great deal. I insisted JetBlue pay the half of the round trip that I paid for last Sept. No more JetBlue, it's been nice while it lasted but the service in communication was awful and frustrating. There were no representatives at San Jose Airport to speak with as they didn't come in till 6:30pm. I made that trip twice. It was inexcusable. Sorry, you lost me. | |
| Lydia Lilli | 12/25/10 |
| Knock on wood, I have never had a single problem with JetBlue in the past 6 years. I'd rather fly with JetBlue than any other domestic carrier. It's always been enjoyable! Great customer service. | |
| Very unsatisfied | 12/24/10 |
| Made reservation for two people on 1 confirmation # iriginally sitting together. Was exploring different seating options online and while doing so could not get back to my original seat w my significant other. Thus the computer split us up. Now I am told that if you move seats online (even before you get boarding pass) you have the potential of losing your original seat even if you don't confirm it yet. Called jet blue and spoke w Michelle supervisor in Salt Lake (ext 50824). She was indifferent, unsympathetic and stated you will have to take care of this at the gate or pay more to upgrade as now to sit together. I have never been treated with such poor uncaring customer service. This was on christmas eve nonetheless and total for both tickets was in excess of $1200. I have never had this experience w any other airline in my life. This was my first and will be my last time I fly Jetblue. I will gladly pay much more and fly United or Continental - both of which customer service has always treated me better. I and my company will vote w our dollars and take our service elsewhere. | |
| Eric Ditman | 12/22/10 |
| Dear Joel Peterson & Dave Barger, Please advise me is anyone at your company monitoring how your CSR Managers are speaking to your customers? My conversation with employee #80237 was one that I will never forget and made me walk away with a bad taste in my mouth about how your company handles customer complaints in a very unprofessional discourteous manner. This rude and foul mouthed Supervisor, Anuhea I believe is the name that she conveyed to me treated me like a piece of garbage fully well knowing I am a true blue member. The two hundred dollar/one year credit expiration date was the reason I called and to express my dispute in why it was not honored. Anuhea treated me like a third rate customer and did not listen for one minute in why I felt the credit shoul d not have been taken off of my true blue credit account. And after ripping into me very unprofessionally accusing me of lying she would not furnish me with Corporate Executives contact information telling me the buck stops with her and only her. So once again Mr Peterson I ask you who is monitoring this rude, unkind,unfriendly CSR Manager who has no place in being employed at your esteemed Airline. Dissatisfied True Blue Customer, | |
| Darlene Beeks | 12/17/10 |
| Thank you for the wonderful service. From the moment we checked in we were very pleased. The flight was on time from Long Beach Airport, California to Sacramento and from Sacramento to Long Beach. This was our first time flying with Jet Blue and you can be sure if possible we will fly with you again. It was nice that we could stretch our legs out, that was a first. I do hope in the future you will have flights out of Ontario, California. Thank you again. | |
| Ben D. | 11/29/10 |
| My son, daughter and I were flying JetBlue for the 1st time ever and were going on a family cruise leaving Orlando. We flew Seattle to JFK to learn our flight from JFK to Orlando was delayed 3 1/2 hours. That was fine as I understand delays even though it was not weather related. I had to throw a tirade to be moved to an earlier flight because they don't change bags from plane to plane. Why would I want to fly into an airport 2 hours before my bags arrived? We had 12 other family members waiting for us in Orlando and our flight was delayed 6 times before departing. We missed the ship and had no other alternative but to fly back to Seattle. The reason I am so upset with JetBlue is because 2 other flights left for Orlando before mine that we would have made it. We were denied access to them because our bags would not be changed. I spent $1700 on a cruise and $1000 airfare to JetBlue. JetBlue's offer to me was $50 each future flight voucher. C'mon! This was a real opportunity for them to make amends and right their wrongs and they did not. I would gladly fly them again had they stepped up to the plate and made things right but instead I will tell everyone I ever speak to not to travel JetBlue. Hope they understand why. | |
| John Nash | 11/19/10 |
| Very Upset with Jetblue at this time. For the third time, my 80 year old parents are flying on Jetblue. They did not provide wheelchairs as requested by phone, they did not provided wheelchairs when we asked the customer service reps on the counter. We had been told that since they didn't order them, Jetblue will not provide them. We also asked for a gate pass, so that someone can meet them at the gate to help them after the flight. we have never had any issues with all the other airlines. They provide wheelchairs and they provide one gate pass for elderly assistance. Why is this so hard and why does Jetblue not care about Elderly flyers and have such a negative approach and attitude to one relatives helping your 80 year old parent. As a seasoned flyer, this treatment should never be allowed. | |
| Carolyn Heaton | 10/31/10 |
| I have been flying JetBlue exclusively for 10 years. If JetBlue doesn't fly there...I don't go. Or that used to be my thought. Now, I could care less about flying JetBlue. I recently booked tickets, online, to see my daughter in Maryland. I haven't seen her in over a year and wanted to surprise her. I found out, shortly after I purchased the tickets, that she was going to have to be in court, as a witness. I had to tell her of my surprise. She asked me to change my flight to a week later. When I tried to change my flight, I was told that they were going to charge me $100 for each person flying. There are two of us flying. That's an additional $200 added to the cost of the $600 we already paid. When I called JB to speak to a rep, she told me that was nothing she could do. I asked to speak to a supervisor, and she not only told me she wouldn't waive the $100/each ticket but that I should have known the tickets were non-refundable. I couldn't believe her attitude. I will not fly on that airline, again. I think it's ridiculous that it is a non-refundable flight...however, if you pay for the flight insurance, than they're willing to work with you. Outrageous! I guess the CEO of JetBlue needs that extra $20 per person insurance fee. | |
| MORRIS SARWAY CONF#DLSJMD FOR 2 | 7/27/10 |
| MY FLIGHT #1 FROM JFK WAS CANCELLED TODAY WHICH WAS A SELLOUT FOR NO REASON JUST CANCELLED AND EVERYONE RAN TO BLUE SIGN ASK ME TO GET REBOOKED ON A NEW FLIGHT THIS WAS NOT RIGHT FOR I WAITED IN AIRPORT SEVAREL HOURS BEFORE CANCELLATION AND THAT I WAITED AND WAITED UNTIL MY TURN WHICH WAS FROM 10 AM UNTIL 2 PM THEY PUT ME ON FLIGHT LEAVING NEXT DAY JULY 28 AFTERNOON FLIGHT AND GO HOME IT COST ME 50.00 TO GO TO AIRPORT 55.00 TO GO BACK HOME AND NOW ANOTHER 50.00 BACK TO AIRPORT THIS IS SHAMEFUL ON YOUR PART I HAVE BEEN FLYING WITH YOUR COMPANY FOR MORE THAT 15 YEARS NEVER HAVE I EVER SEEN A SCENE LIKE THIS CALLING IN ANOTHER AIRLINE THEY WILL NOT TAKE YOUR TICKETS FOR TRAVEL FIRST ANSWER ME WHY YOU CANCELLED FLIGHT I DO NOT LIKE TO FLY AT NIGHTTHANK YOU MORRIS SARWAY | |
| Robert Mitchell | 7/23/10 |
| I have been corresponding with a representative for a few days via email regarding our most recent JetBlue Getaway confirmation #259976. This was our first on line booking for a getaway. The room choice provided was "Grand Tower Standard Run of House Room". The MGM Grand hotel, when we arrived, stated that JetBlue reserved a king size bed for a party of 3. No where on the website did it indicate we had a choice of king or two queen. The MGM stated this was an error on jet blue's part. The jet blue representative has been telling us that this is our error and that we should have indicated that we wanted two queen in the detail section/special needs section. To me, special needs does not mean bed request. If it would have stated to put a bed preference in that section, we would have. My son had to sleep on a cot for 5 days and I don't feel this is our fault. The website is not clear. We would assume that jet blue, as the travel agent in this case should have called us to confirm or assume that a party of 3 would need more than one bed. We would appreciate discussing this further. However, the representative, Annette, continues to correspond via email and in the last correspondence indicated that this will be the final correspondence on the matter. We have been jet blue customers for many years and have just recently purchased jet blue credit cards. We have feel as true blue members this needs further discussion. Thank you for your attention to this matter. | |
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