270 Park Avenue New York, NY 10017
(212)270-3928
Reviews For JP Morgan Chase Corporate Office
Wanda Camara  | 5/14/12 |
| I paid off my car in 1 year 8 months, on time, writing two checks one for car payment and the other for car principal. Never was I late. And the end of paid in full I received a a payment statement for 195.46 car payment. I called them and they acknowledge I paid off my loan. Then the battle began. The first caller I spoke to said I owed interest and when I questioned why since all my payment were always paid on time and never made a late payment. Then she said oh oh, someone posted my payment wrong and that I owed over three hundred dollars in interest and that they would knock off $100.00 and I pay the remaing $246.00. I did so I could get my title and registration. After receiving my title and registration I wrote four different letters and four different people had four different answers as to why I owed the interest. What CHASE did with the two checks I sent in everymonth, CHASE would post one check on one date and the other check on a later date making me look as if sent the check in late. My bank statements showed the dates it cleared with CHASE receiving my checks. | |
| Wanda Camara | 5/15/12 |
| Yesterday, May 15, 2012 I wrote in this room how I had to pay interest which I did not owe to get my Title and Registration for my car. After clicking to submit what I wrote I it read that it needed to be reviewed first. This morning I come into this room and see I was not allowed space so you all could have read what I wrote. Yep, the guilty will omit when they are the wrong ones. | |
Janis  | 5/16/12 |
| You people are ignorant fools that don't have a clue about how Chase operates. I was going to write here to explain what the bank really does to try to help people but I realize that I will be wasting my time because you do not want to hear the truth. You alone are the one responsible for screwing up your life, not a bank. Grow up and quit whining. | |
Robert R. Dennis  | 5/18/12 |
| I am just a little guy, but one of your customers. Today, I learned that JPMorgan Chase Bank's "customer service" function is a convoluted, bureaucratic mess, that offered this customer no help, after five hours on the phone spread over two days, over a less than $350.00 issue. The big corporations love to point their fingers at government as incompetent but I have never dealt with any government office as incompetent or inept JPMorgan Chase's “customer service” staff. I offer you the following recommendations for your consideration: 1- Bring your “customer service” function back to the United States of America, where you can hire staff who speak English as their primary language and further, can contact other portions of your gigantic far flung corporation to assist a customer needing help. 2- You develop a manual that you require all you "customer service" staff to follow so that a customer speaking to different members of the customer service staff receive at least similar answers to the same question. 3- Empower your "customer service” supervisors to do the things necessary to assist customers since your working level staff can do nothing. 4- Instruct all your staff to make promises only if they intend to keep them. I am of the opinion that making a promise to a customer as a means to terminate a call is a bad business practice. Wishing you all the best. | |
| Bert Heyerdahl | 4/24/12 |
| Face it people ! You have no say in what the banks do and how they treat you. The first question to answer on a bank employment application is , " Is the customer always right" ?. The accepted answer is "NO". That about sums it up. | |
| Donna Hartley | 4/26/12 |
| The ecconomy in our country is in the towlet and Chase hires people in foreign countries instead of hiring people in the U.S. cheap labor I recieved a phone call from a woman that could hardy speek english and had such an accent I couldn't understand her. My husband and I have had our income reduced by 1500.00 a month so I have ask Chase to change my due date to after the 15th of the month because I have to use his check and mine to make the payment. I did not ask for anything free or to skip a payment. They refused they would rather we refinance and charge us thousands of dollars. I ask for the corp. offices phone # and was told by 5 different empoyees that Chase does not have a corp. office. To make a long story short they refuse to help you and they don't care. Then they wonder why there are so many people letting their houses go back. What I requested was not going to cost them a dime. | |
| Alicia | 5/1/12 |
| Chase has got to do something about calling people right after they pay non authorized companies to withdraw large amount of money from my bank account!! They should call before they go ahead and hand over my money not after ..Then you have to wait a couple of days to put a claim ,meanwhile other bills come in and chase immediately starts charging the over draft fees ..I was a Washington Mutual bank customer and I was so happy with their service before Chase took over.. I will definitively close my account and my son's also. | |
| Lisa Johnson K | 3/29/12 |
| Chase bank is a complete rip off. Please save yourself from the headache do not use Chase bank. Chase bank has terrible customer service not to mention their claims department. i have had several fraudulent charges posted to my account with additional fees (NSF), Joey an associate at the claims department for Chase actually called me a liar. Joey stated " Well let me see, um you have reported to many claims and it seems as though you are actually using the funds and then reporting fraudulent". let me tell you I have been through 4 debit cards due to chase bank allowing charges to process that I did not perform. I have a 300.00 daily limit for ATm transactions but for some strange reason Chase allows 500.00-700.00 to be processed against my account along with 18 34.00 NSF fee's. Oh and did I mention that I had a balance of 134.00 I used my debit card one time for a total amount 12.00, well guess what.....now chase bank shows my account negative with additional 34.00 charges posted to my account. Let's do the math? Duh. Chase bank never would admit their mistake but low and behold I was treated like dirt. I have yet to retrieve over 1000.00 NSF fee's charged to my account in one weeks time nor will anyone at Chase help me resolve the issue. DO NOT PUT YOUR MONEY INTO ANY CHASE BANK! | |
| Abebe, Girma Mengistu | 3/14/12 |
| Abebe, Girma Mengistu 6245 Renwick Dr. Apts #4805 Houston, Texas 77081 832-466-3145 abebe246@yahoo.com To CHASE BANK CORPORATE OFFICES AND OFFICIALS. Wednesday, March 14, 2012 Dear Valued and Admired Officials, I Girma, truly humbled myself before you, and I am not a criminal of fraud, but I am a victim of fraud. On Monday, March 12, 2012, for my future convenience and because my past not good experiences, after closed my current Banking Account with Chase Bank, I went to one of local Banks which is different from Chase to open a new account. After running my background check, the banker woman told that I was reported for fraud, then, “You cannot open account with us,'' she said. Immediately, I felt devastating because I believed the report was made by Chase Bank officials and extremely affected my life of background. Please I am proving my innocent to you and I am out of this fraud report. Based on my report of incident number of 101437009-P, 07/12/2009, I am a person who victimized of fraud. I believe that your office received my information and documentations I faxed to you. I lost my money expectantly. I called Houston Police Department of Division at 713-308-2500, for forgery case investigation. “We cannot do anything about,” responded official said. Dear officials, I am so escapism person. I never be the same again in such terrible situation. However, because of this report my credit history is damaged and literally I am being unsustainable from claiming my rights and deserving any opportunity. It was obvious that Chase Bank claimed some amount of money during the fraud incident, but the total amount of money paid off. I am fighting for my life because I believe someone put me in the wrong position that I am deserved. Please, I am proving my innocent to you euphemistically. Please help me, clear my bad credit report that I do not deserve it. I deeply thankful for your help, and may mighty God bless you!!! SINCERELY, Girma Abebe | |
| nora | 2/16/12 |
| When Chase took over Wamu I've been a customer even before wamu, i had same acct. # for all those years I was never charge fee for money order. What a heck?? why now you Chase bank have to charge. I was told that they sent notice to all customers that they must have a certain acct. to qualify for those free stuff. WHEN? WHEN DID YOU SENT THOSE NOTICE, YOU THINK I WILL GO TO YOUR BANK & ARGUE IF I RECIEVED THOSE NOTICE, I COULD HAVE GONE SOMEWHERE ELSE INSTEAD, YOU SUUUCKERS!!!... | |
| Jeanette Mednick | 2/7/12 |
| I have a chase business account. Withdrawals were made against my account but the deposits were not. Now I have overdraft fees. I tried to contact the branch manager and no one can help me. The first chance I get I am going to go to TRUSTCO. They are a pleasure to work with. All the chase branches in my area are interested in stealing money with all these outrageous fees. DON'T USE CHASE. YOU'LL BE SO SORRY. | |
| Garey N. Mann | 1/30/12 |
| I wish I could be the voice of opposition to some of these more strident denouncements of Chase, however I must admit Chase is unquestionably the worst banking experience I have encountered. I am working with Chase to refinance using my VA Loan...if this doesn't work I'm going with USAA. | |
| John LoPresti | 1/17/12 |
| Chase Home Equity is the absolute worse division of Chase to work with. They don't work with you at all regardless of your desire to pay off your loan and make monthy payments. Although I have had loan mods with the mortage division and never had an issue again, the Home Equity division has very poor leadership and service. I cannot find anyone to provide simple support so I can get back on track with my loan. I am actually considering hiring an attorney to help me get support with this division. If at all possible do not get a second mortage with Chase. | |
| DON CHASE | 1/13/12 |
| WORST F'IN BANK EVERRRRRRRRRRRRRRRRRRRR | |
| orville | 12/29/11 |
| Chase likes to send computer generated letters. They like to tell you to call a specific person, but when you call, that person never answers and never returns the call. Otherwise, just another way for Chase to avoid the issue. People wise up, Chase sucks. Get your money out of there. They are a bigger scam then that which our U.S. Government has turned out to be. If there was a run on Chase by people withdrawing their money or closing their accounts, then maybe this Jammie Dimon would finally get the message that he has a very poor operation going on inside the bank. Let do it, everyone start closing your accounts and cancelling your credit card with Chase and then lets see what they do. | |
| ALLEN S. | 12/21/11 |
| I HAVE BEEN SCAMMED AND ROBBED BY CHASE WORSE THAN THE PERSON WHOM MADE UNAUTHORIZED FRAUDULANT ONLINE TRANSACTION PURCHASES WITH MY ACCOUNT # ORIGINALLY! THEY COMPLETELY MISLEAD, GAVE ME A 9 MONTH RUN AROUND OF FILING FRAUD REPORTS, OPENING CLAIMS (6 TOTAL!!) FAXING DOCUMENTS, SIGNING DOCUMENTS, EXTENSIVE RESEARCH AND FINDING INFORMATIONA AND ACCOUNT FRAUDLANT PURCHASES, AMOUNTS, DATES ETC, WHICH I THOUGHT WAS THE FRAUD DEPT AT CHASE BANK'S DUTIES AS THEIR POSITION IN THIS COMPANY, BUT WHATEVER....PROOF WAS THERE, MY INNOCENCE AND I EVEN MADE 3 POLICE REPORTS AS ADVISED BY CHASE, OVER AND OVER AGAIN, PROVIDED THE NAME, ADDRESS (MY NEIGHBOR WAS THE ONE MAKING THE UNAUTHORIZED TRANSACTIONS WITHOUT MY KNOWLEDGE) INFO, ADDRESS, PROFILE ETC, SHE WAS ALSO A HOOKER AND PAYING FOR HER ESCORT ADS ON BACKPAGE WITH MY ACCOUNT# (I HAVE NEVER EVEN USED OR HEARD OF "BACKPAGE") AND YET IN THE END OF THIS BULL LONG EXCRUTIATING PROCESS....THEY FOUND THAT I WAS LIABLE, THEY WERE NOT, NEITHER WAS THE CRIMINAL THAT COMMITED ALL OF THESE CRIMES AGAINST ME, AND ME THE VICTIM....WAS AT FAULT AND WILL NEVER SEE MY MONEY, WHICH BY THE WAY TOTALED OVER $3,500 STOLEN FROM MY ACCOUNT WITHIN 2 WEEK PERIOD, THE BI--- EVEN SENT THE ONLINE ITEMS SHE PURCHASED TO HER OWN ADDRESS, BOUGHT PHONES TO HER ADDRESS AND PAID FOR HER OWN CAR INSURANCE AND UTILITY BILLS, AND OTHERS BILLS WITH MY ACCOUNT AND YET STILL CHASE TOLD ME AFTER THE ALMOST YEAR RUNAROUND FOR NO FREAKIN REASON OR MOTIVE, THAT THEY WERE NOT REINBURSING ME, LIED AND SAID I GAVE PERMISSION TO MY GIRLFRIEND TO USE MY CARD AT ONE TIME, WITH MY PIN, WHICH NEVER HAPPENED LET ALONE WAS EVER STATED, AND THEY ACTUALLY INCLUDED THAT ON A NOTARIZED DOCUMENT STATING I HAD PROVIDED THAT INFO TO THEM ON THE PHONE WHILE WITH THE CLAIM DEPT. I COULD GO ON AND ON ABOUT MORE CRAP THAT WRONFULLY IS BEING PRACTICED AT THIS ABSOLUTELY FRAUDLANT BANK BUT LONG STORY SHORT, I WENT BACFK INTO THE POLICE DEPT YESTERDAY AND THEY TOLD ME THAT CHASE BANK IS THE ***ONLY SINGLE BANK*** THAT HAS NOT AND WILL NOT REGISTER WITH THE FDIC FEDERAL GOVERNMENT PROGRAM THAT 100% FULLY COVERS UNAUTHORIZED USE OF ANOTHERS CREDIT OR ACCOUNT #'S, COVERING YOU THE CUSTOMER AND THEM THE BANK!! NOTHING BUT A SCAM, LIEING EMPLOYEES, BAD PRACTICE, THIEVES, BBB SHOULD LITERALLY SHUT THEM DOWN AND IF YOUR A CURRENT MEMBER OF ANY KIND, RUN WHILE YOU CAN, RUN FAST BECAUSE I GUARANTEE YOU ONE WAY OR ANOTHER, YOU WILL BE SCREWED TOO, ALONG WITH THE MILLIONS OTHERS CONTINUING TO BE TAKEN ADVANTAGE OF WITH NO OTHER HIGHER PROGRAM OR LEGISTLATURE SHUTTING THEIR FRAUDULANT ASSES DOWN! IM STILL IN DISBELIEF! | |
| Nancy More | 12/21/11 |
| If you have an account with Chase Bank and are happy with their service, this tells me that you have never dealt with their claims department. Outsourcing has taken on a new demention when it comes to Chase claims department. Their English as a second language program needs revamping. It is not only unfair to their customers but also to the poor people they are exploiting. They should teach the ideal of "customer Service" instead of "The Manual". I am withdrawing all my personal and business accounts from Chase,they are a very good example of how not to run a business. | |
FeelinOKaboutChase  | 12/10/11 |
| I don't hold a checking or savings account with them, but I do have a mortgage loan & credit card. It's been about 6 years & I have to say my experiences have been rather pleasant. In fact, today I activated a new card. I called the 800 number & got A REAL PERSON!!! The odds on that happening are slim to none! I was so stunned, I had trouble answering the questions she was asking! But not only did she activate the card, she allowed me to ask any questions about anything Chase related & she TOOK THE TIME TO ANSWER EACH ONE! I was not accosted with any "pre-approved-to-receive" mumbo jumbo or anything of the sort. We simply had a very pleasant exchange. I don't even get that kind of service from my own bank! So as for me, i'm pretty pleased. | |
| Jacqueline.Boston1@gmail.com | 12/11/11 |
I opened an account with Chase at the Dr. Phillips Office in Orlando, Fl. I am currently unemployed so I was not able to open additional accounts. Angela Ward was and is outstanding. She stood up and provided me with a firm handshake. She established rapport. She prospected in a seamless fashion. At that moment, I could only open one account, but she made sure I knew that there was a business banker available and was willing to introduce me to the business banker. I declined. Angela continued to process my request. She was attentive and an active listener. I was abrupt as I was in a hurry. She went over the different relationship packages and their benefits. She provided me with her business card. She had a professional and confident image. She has followed up. I can tell that Angela has a bright future in banking and that Chase has provided her with excellent training. It was a pleasure to do business with Angela Ward and with Chase. | |
| kandise | 12/5/11 |
| Hi I had the worst service ever from chase in person and over the phone... I found out 12/01/2011 that someone had stole my debit card, id, s.s.c, bank information, work information... The day before I had just did a cash deposit for $200, so I called my card to check my direct deposit to see if it had posted yet to find out my account was overdrawn by $2,700 some dollars... Am I pissed or what... So they tell me two fake checks were deposited in my account on 11/30/2011 at 8:39pm for $1398 a piece...they said it isn't nothing they can do cause someone used my pin to deposited it keep in mind the city on the fake check is spelled wrong, it was from Schaumburg il with a Chicago zip code on it even the street name was spelled wrong...smh...to make a long story short they put the claim in Saturday and denied it Saturday who the hell does that...the rep was sooooo rude he would not let me speak he over talked me and told me that he would disconnect the call... Then I asked to speak to a supervisor about 3 or 4 times before I spoke with her and when u told her what her rep was saying the b#### say only sorry... They stick up for their employers and say the hell with us... I am contacting the corporate, the state, the better business bureau, and my attorney tomorrow we are human just like the next regardless of age, sex, and etc... If they fixed my account and gave me free money I still will never bank with chase they are the worst bank in the world... | |
| Dianne Malrey | 11/26/11 |
| Chase has a terrible customer service department, and very few accounts. My account was compromised and I live off 834.00 monthly, and I have no time for the mistakes that are made on my account and the arrogance I received from those in the claims department. I was told by an employee that I am a threat to chase!!!! I am extremely angry after the President bailed this company out, and I can see why they needed a bail out. They can't keep track of my money, how can they take care of their own. They hire incompetant people and have outsourced American jobs... No conglomerate should have this type of power. The bible says" He will lay up the wealth of the wicked for the righteous" They better watch out!!! | |
| ken | 11/12/11 |
| thanks for posting me morons lee slander your employeee put a gun to head made this is all true and mass duped title 10 months i cant work have your car in my driveway and two titles three lein release chase called 911 sent them to my parent mailed docs to my aunt lied in court newman and its ok see you sent 911 to my parents im dropping the case the cars on ebay do not think your safe my family you laugh i am going not to hurt you sweetie put chase custom out of business laugh you wont be extort i call laugh mail fake docs the thing is when i told the cheif i have a problem with chase she was supposed to be mad forge my name on the are you nuts and hertz put the car into rental status and im getting yelled at not anymore | |
| Van Hollins | 11/3/11 |
| Fraudulent on line charges have appeared on my Chase Visa from a Hotel Product Company, delivered to an address other than my own, and it took chase 3 months to investigate, these charges, without ever corresponding with me, and guess what their investigation yelded to the Suite Supply hotel company. they went into my account without any notification and witdreww the funds that they had replaced, and informed me that If I did not like their decision I could start the claim process all over again, which means waiting another 3 months while they allow the perpetrator to hold my money. I'm going to start a petition on Chase. chase is the prototype for the THIS IS PEGGY Commercials that are currently airing on television. | |
| kenneth kazarosian | 11/6/11 |
| i do not know how to rank a bank that really has stolen money broken massachusetts and federal laws and continue to steal and hurt my family 5 stars for them being able to break contituinal and civils rights i am not a crazy well they have made or a liar | |
| Deborah | 10/17/11 |
| I am only 19 years old. I have had no problems with Chase banking per se, but after seeing ALL the comments are negatory, I do not believe I wish to stay much longer. I am moving into my own apartment with my sister and will start paying my own bills thru Chase. I hope I don't run into any problems, but what I've read I would be outraged. Every comment was an unsatisfied customer and I will be sure to move to another bank before I think of investing in a home of my own. You've got to do better Chase. | |
| timothy a frederick | 10/7/11 |
| Hey my name is Tim I'm from Florida I am buying a house an Chase is my mortgage holder, now I'm not on here to cry to anyone about my problems just things have been alittle ruff here lately an I have fallen behind on my payment's by a few months an I have applied for a home remodification loan an I was denied now mind you I've been getting the run around from chase reps for the last 3 months on my account now, an now when I call to ask them why I was denied all I've been getting from them is i'm not sure sir u will have to wait for the letter to come in the mail to get a exact answer so I wait. In the mean while me an my are calling chase reps an little by little we are finding out that chase has some how screwed up on all the information that we have sent them as far as bills an debt to income so we point this out to them, an we as of 10/5/11 still been told they still aren't sure as to why we have been denied, now we have talked to reps for chase all over the US about this an now that we have pointed out their mistakes they are looking my file over again. Now the best part of it all now you would thank getting the run around told wrong info over an over an haveing to fax in countless paper would be it no the best part is that I finally get my letter an it states that I was denied due to an I qoute "your account does not meet investor delinquency requirements at this time. If your loan becomes past due by 3 payments, youmy reapply for assistance." First i'm 6 months behind how do I not meet chase requirements by their own letter I am more the twice the required amount of time how does that work, an now that i've pointed out of these mistakes an called about this letter that I recieved no one knows what to say. To finish as chase custermer I am blown away by the hole idea that chase can srew up so bad on things like this an have to have a custermer point out their own mistakes an my causeme an my family to lose our home cause they screwed up. | |
| Mortage Fraud Victim | 10/5/11 |
| I have just read the above posts and felt compelled to add mine as well. I have had both a mortage and a line of credit with Chase since 2007. I like many Americans have taken a huge hit on my income and tried to do a modification with Chase and it turned into a 2 year process, which to say the least has been a horrific. .Over the course of 2 years, all of my documentation was lost 2 times, none of the customer service agaents had a clue what was going on and I was lied to on many occasions. The modification was approved and it was a $50.00 differance in what I was paying. After many sleepless nights, I consulted with a Forensic Auditor and he discovered that my mortgage documents are full of fraud with crossed out dates that were hand written in, notery forgery showing I signed three months later in New Orleans. Mind you, I live in the Pacific Northwest. I am currently consulting with an attorney in regards to filing a case against Chase. They are crooks and need to be prosecuted. | |
| YinHang Yi | 8/9/11 |
| I have kept my money in a chase bank for more than ten years, no bounced checks, no late payments, etc. I am glad that the company is doing well and did not declare bankruptcy like many others in the last few years. However the company is developing one minor problem worth bring attention to. That is the lack of value in customer loyalty and a slow decline in customer service. Just the other day, I was lied to by a soft voiced, polite and well dressed branch manager in Dublin, OH. He kept feeding me misinformation and half truths during the conversation hoping that I did not read the fine print and am not aware of current chase policies. Three time I corrected him by pointing to the fine print on the chase website, and each time he did not apologize, smile, or in anyway acknowledge his mistake and simply tried to press on to another issue, his lack of change in attitude was rather disappointing. I felt he did not care about the customer(me) and was trying his best to trick me in order to get my money(a very small amount, much less than the amount I would have been paid working at my current job for the amount of time he wasted). If he sincerely was not aware of the policies of the company that he works for then he is incompetent and unqualified to be a branch manager in my own opinion. But that might provide a line of reasoning to something that has perplexed me in the last decade or so. I have noticed that there is a rather large discrepancy in customer service from chase branch to chase branch despite that they are all part of the same company and presumably received the same training. The chase employees working at the Westerville OH branch is friendly and their customer service more often than not, would surpass my expectations to my own delight. However whenever I happened to be in Dublin and tried to do banking there, my time was always wasted by persistent bankers that insisted I needed to open another account that I do not need or apply for another card that I do not need when all I wanted was to deposit or withdraw from an existing account. On many occasions the employees at the Dublin branches has displayed incompetence at navigating the chase website, doing math accurately in their head, or realizing and overcoming inconsistencies between what was reality and the error message on their screen. There are always one or two incompetent employees at every company(usually more) but the incompetent managers usually don’t last very long despite company politics because in the end, results are all that matters. I for one do not care how the people that serve me are dressed, how nice their voice is, or how polite they are, I care a lot more about if they can assist me in performing the task I am there to do and if they can, then I appreciate a nice attitude or politeness, etc. Bottom line, I sincerely hope the company will reassess the value of customer service and not toss it to one side simply because they are currently doing better than the local competition fiscally. | |
| Angela Lyons | 9/21/11 |
| I have been a customer of chase bank 21 years, I went in the gentily bank in new orleans i had a 1,300 check that I want to cash against my account which I know I had more than enough at the time to do so so on that note I want to only deposit 200 and take 1,100 with me so I field out a withdraw slip instead of a deposit slip didn't notice and was not corrected a the counter so a week later I have all types of over drafts from that week before. Reason why the bank teller withdrew 1,100 out my account and gave me the reciept for that and the money and I left the bank now mine u I gave him the 1,300 dollar check to cash against my account . He withdrew the 1,100 out my account and put the 1,300 dollar check through like i cash it because I realize now I didn't fill out a deposit slip! So he stole 1,300 dollars from me because the 200 he was suppose to deposit wasn't in my account not even the check it self. So with that being said Chase bank have thieves that work for the them. Yes they do! That teller put that threw and kept my 1,300 dollars. So beware and watch what you are doing with your transactions. Right now it's under investigation I really hope they find where my monies went. And that teller needs to go to jail for real. Your own bank is stealing from you! That's Bad | |
| Ohio ex-employee of Chase, Home Equity Loan Holder | 9/18/11 |
| Chase home loan, not line of credit is serviced like a mortgage. I had 5 payment extensions in the past 7 years with interest deferred to the end of the loan. I paid a fee each time for the extensions. FYI the skip pay way to go, does not charge a fee and will make you pay the interest and payment the next month along with the next payment as well, but no fee. My loan agreement was changed to add 7 years on to the end of the loan as a result of the 7 extensions, which is fair. NOW THE HELL....I was watching my account history and statements about 2 years into the loan, which was 5 years ago and noticed that when I paid a little more then due....it went to pay on fees that chase said was my deferred interest that was moved to the end of the loan. My payments went to intrest (all reg total due each month) any extra all went to fees. My added years to pay off the loan went from 7 extra to 19 extra. How in the Hell does that happen? I have no escrow account with them or totals in escrow. My Home loan statements under activity show $69,000 sum due still, yet at the top of the same statement it shows 80,000 sum thousand still due..... The Chase computer site shows that my transaction history is much different to make my total the 80,000 higher total correct. I have ordered transaction histories about 5 times and each was mailed to me from chase. I have printed the transaction history many times over the years.....and GUESS WHAT!!!!!!! CHASE HAS BEEN CHANGING THE HISTORY ON MY ACCOUNT MANY TIMES.....A PAYMENT HISTORY AS TO HOW PAYMENTS WERE ALLOCATED (BROKEN UP AS TO WHERE TO PAYMENTS GO) HAVE BEEN CHANGED. THE WORDING THAT ONE MANAGER SENT ME IN THE PAYMENT HISTORY I ORDERED FROM HIM, SENT IN THE MAIL TO ME, WAS EVEN CHANGED FROM EXTENSION TO SKIP PAY......I NEVER HAD A SKIP PAY EVER IN MY HOME LOAN HISTORY EVER!!!! EVERY TIME I TRY TO CALL CUSTOMER CARE UNIT, I GET SOMEONE THAT DOES NOT TALK ENGLISH......THIS IS AMERICA AND I GUESS I'M THE ONE TALKING (ENGLISH) A DIFFERENT LANGUAGE FOR AMERICA ANYMORE.... I know I have them legally with all the back paperwork copies I have....but they still will not fix their payment allocations....or what I have proved to be CREATIVE ACCOUNTING WITH MY LOAN. I NEED A GOOD LAWYER. I've even had (rare, smart customer service reps, from customer care and a couple chase branches) that know what their doing, not know what in the hell is going on with my Home Equity Loan Account. I had even one rep that had the wrong idea to open her mouth and stupid fall out by telling me that my Home Equity Loan was correct and is serviced like a Home Equity Line..... Which it's not by Chase's paperwork signed at in the beginning.....I have papers from Chase stating that it is a note in which they printed on the loan documents it was a mortgage..... I have a gold mine here for some lawyer.....but need to find one that will go against chase, 3 lawyers turned me down just by myself giving a brief idea of who I was suing. I need a big time, big shot lawyer willing to go against Chase. This is a fact Chase is wrong and they know it.... 5 years negligence, female native american (toss in prejudiced) I have all the hard copy proof!! Chase is scamming people and getting away with it. Chase Mortgage employees are getting sent to jail left and right, while Chase is still not correcting accounts. I use to work at Bank One and Chase and first hand I know not all things are right with them. I did my accounts the right way, but many people did not. I left there because I could not go on seeing the most of the time legal stick it to you way to get your money. Too late my mortgage was already with them............no way out, unless they fix their incorrect payment allocations I've been faxing, mailing, calling them about for over 5 years now...... If you have a choice, DON'T get a LOAN with Chase, my checking account with Chase has never had a problem, but don't get a loan with Chase. | |
| fed up with the run-around | 9/20/11 |
| We began with Coast Federal...which went to Home Savings....which then became Washington Mutual....which has evolved to Chase (better known as We-don't-give-a-damn-about-our customers, Inc.). For the last two years, when we have actually walked into the bank to do a live transaction, we have been asked about our home loan and did we know our rate was too high? We said yes and the teller would say, "Let me get a Loan Officer for you!" Each time we have met with the loan officer, we would be told "Let me review the loan and I'll give you a call! I'm sure we can get this rate lowered!" And then, we are told our rate is not negotiable because it is a Jumbo, OR...we never get a call back...at all. Last month, I went in by myself and the same routine. I told the Home Lending Person that my husband was not with me. He gave me his card, said, "Have him call me." Which I did, and he called the loan guy 3 times...and never got a call back. Point of reference....our credit rating is excellent, we are both employed full time....we are always on time with our obligations. If Chase were the last bank on earth, I'd be looking for the Baily Building and Loan. I can not wait to get out of Chase! President Obama? Are you listening? | |
Joyce Gordon  | 8/28/11 |
| I have a question: To make a long story short, I went into my branch and cancelled my chase visa debt card on my account on or about July 18/25 2011. On August 18, 2011 Chase received a debt amount from the chase visa debt card that was cancelled, which caused and overdraft of 34.00 dollars and they paid the debit. On calling them the next day to complain, I was told that I had to put in a claim, to investigate. So the claim went thru, I went to the branch on several occasion to ask how did this happen, no goof ans, they really didn't no, I had to wait for the claim to go thru. Meanwhile I had to deposit more money to cover the negative and the overdraft fee. It wasn't until august 26 that I went back to the branch to let them no I was going to write a letter to the corporate office, within 10 miniutes at least my overdraft fee was put back into my account. Is this possible that a bank can let companies or people debt money out of your account when you have cancelled th debit card, I'm not one of your great customers who has plenty of money but I do direct deposit payroll checks (three times a month) into my checking accounts, know I'm leary of the banking system. I quess I will get an answer when my letter reaches the corporate office, or it might sit on some one desk. Just asking a question!!!!!!!!! | |
| Treated like 3rd class citizen's | 8/29/11 |
| We where at the atm making a deposit the other night, a large one ( i know it was not our best move, we did not want to carry the cash with us or keep it in our house) well the atm machine shuts down and no receipt , did not move from the atm while talking to customer service, they are absolutely the worst, they asked us how we got that money and they wanted proof,they also asked if we had EACH Serial number for each bill deposited!!!!(who does that?) also when requested to speak to a supervisor the customer service agent kept asking why and would not transfer. Finally we got to a SO-called supervisor, he said that it would take an investigation and like two months to get our money!! really? so i got nasty with him and he kept speaking over me when i was talking.They made us feel like if we where lying are trying to pull a scam.So rude and unprofessional, we went to the branch and luckily the branch manager was able to help us, but my husband and I are closing the account and never banking with chase again! | |
| Tanya | 9/15/11 |
| This bank sucks and you'd be wise to shop elsewhere for a mortgage. If you ever have an issue you will never ever get it resolved. Your passed around to customer service agents who don't want to give you any answers and tell you different things each time you call. I was told this evening that there was no supervisor to speak with and that I was wrong about 10 times - even though a previous Chase rep admitted that Chase made the mistake! The president of this company was in front of Congress a few weeks ago telling people to call him...well the number listed on their website is a non-working number. | |
| Kailin | 7/9/11 |
| A wonderful job. Super helpful infomration. | |
| Dora | 7/11/11 |
| IMHO you've got the right anwser! | |
| Robert E. Enggist | 7/13/11 |
| ATTENTION CEO I get this letter 'Important Information About Your Account' from Erika Pulido, Compliance Officer, informing me of CTR, which i am well aware of for over 30 years. I am a worthy Chase account holder since 1978. It is an outrageous letter, form or no form letter! First of all, at no time, in no single day my cash transactions exceeded 10K. Then it goes on:" . . If your pattern of cash activity does not change promptly, your account, along with any related accounts, may be at risk for closure". DO YOU HAVE ANY EXPLANATION FOR SUCH PRACTICE?! It is people like me that feed you people, right or wrong . . .I still give you 2 Stars and that because of The Chase rep that handled my inquiry so capably and professionally. Now for your corporate MBA trained cats - I was once a prof at the Fordham Business School and was appalled at the lack of imagination and degree of cerebral numbness of most of my students - to you I have this: Can you effectively handle policy and business practice and instruct your staff, e.g. Ms. Pulido to refrain from sending a letter like I just received out to valued customers as myself? Perhaps you guys can redirect her effort to a more productive use. Thank you. | |
| mod0662 | 7/20/11 |
| I have been with chase bank since 1995, I have an excelent credit never missed a payment. They sent one of my bills to my old address when I called and complain that I missed a payment because the sent the bill to my old address they refuse to remove the interest and late payment fee I shut the account and I will close my personal and all my accounts with chase bank. I have a friend they charge his account 12.00 a month because he does not have a minimum of $5000 on the account each month thats how chase treats people in difficult times or they have little money I thought our government gave them all that money to help the people and economy what a shame . chase going DOWN THE DRAIN. So long, another giant droping down soon | |
| Thomas Roberts | 7/30/11 |
| Our experience with chase is that we were in a dispute with a tv company about them charging us double the bill the payments were set up as directly going to the tv company. I had our cards shut down to avoid them double charging me until the investigation was over. Chase claims department went ahead and gave the tv company my account number and card number {invasion of my privacy} and without notifying me took money out of my account and it bounced. I called they say they have the right to do what they want...wow i got a contract that proves i was overcharged when did i have a chance to send them my side of the dispute? Why was my new account and card number given to them without my permission? | |
| claire | 6/23/11 |
| PLEASE DO NOT POST MY PREVIOUS COMMENT ABOUT THE POOR SERVICE GIVEN TO MY HUSBAND. I REALIZED AFTER HITTING THE SUBMIT BUTTON THAT THIS WAS PUBLIC INFORMATION. THANK YOU FOR YOUR IMMEDIATE ATTENTION. YOU CAN CHECK MY ACCOUNT INFORMATION AND CONTACT ME DIRECTLY TO LET ME KNOW THIS HAS BEEN TAKEN CARE OF. THANK YOU. YOUR NOTICE "OF NOT OFFILIATED" ON THIS WEBSITE IS IN GREY........NOT VERY PROMINENT....... | |
| another sucker who brought your friendly bull crap | 6/24/11 |
| they loan u the money not only me but america struggles and you treat me like dirt with your idel threats shame on you after we helped bail you out remember the money you got from the goverment well that from my pockets also maybe if we didnt give you guys our money you wouldnt exist | |
| Theveteran | 6/24/11 |
| Chase is terrible I recently recieved a check from the US Govt. for being stop lossed during operation Iraqi freedom to go fight and when I deposited my check they said it was fraudulent and refused to release the money. As soon as everything is cleared up I will be closing all accounts and going with someon like MidFirst bank whos customer service is far beyond any one elses. | |
| karen dent | 6/25/11 |
| I have contacted Chase on several occassion and no one can explain to me and my family, why our home is in foreclosure? Their attorney can't even believe why Chase is misrepresenting themselves and misleading their customers with false information. Chase has defaulted on our agreement per our loan documents and has voilated my civil rights. I was denined a chance to safe our home from foreclosure instead Chase held the necessary documents to be FEDEX to my home, they can not provide proof that documents were FEDEX out by their company. When ask to speak to a manager I was told that the supervisor was unavailable, then hung up on. They have collected money from us and I am still waiting for the funds to be posted, but they have no record of receiving them. Chase Home Finanace is stealing money and property from their customers and knowing this they still continue. Seek legal and file charges if you ever get a chance, Chase should be held accountable. | |
| I just left Chase as well | 6/1/11 |
| As a 10 year WAMU customer and a Fidelity Premier account Holder, I am not used to dealing with explaining myself to Bank Staff. Long story short, I now use Northrup Grummond Credit Union for my travel account. The only time Chase ever gave me the time of day was when I mentioned my other holdings and directed me to their business clerk. Too bad I was there to close my account. I really feel for the average customer who has no choice. | |
| Jason Nielson | 5/14/11 |
| I am very very irratated at how Chase bank runs their business. I have banked with Chase for over a year now and let me tell you I have not been impressed. Everyone seems to have a different story as to how things work or how this guidline works and then I get charged for something I was told I could do. I closed my account two weeks ago and its still open. I called my local branch and he told me he was sorry and gave me a different number. I then called that number and was stuck at the menu for 10 minutes because it was asking for my account number or debit card number, well guess what, my card had been shredded two weeks ago when I first closed out my account so how am I supposed to give that to you to call to close out the account you were supposed to have closed two weeks ago? Then when I do get someone on the other line they barely speak english. Where the hell is the customer service when someone over in India is answering the phones asking for my social and god knows who else has it now. I cant understand the people you hire for the phones and I am very frustrated right now. I DONT HAVE MY DEBIT CARD OR ACCOUNT CARD OR AN ATM CARD, THERE’S NO PENDING TRANSACTIONS CANCEL THE DAMN ACCOUNT NOW. I have been with 5 other banks and for Chase being one of the biggest in the U.S it makes me wonder how you are still in business. So delete my account stop texting me every morning at 7am saying your account balance is $0.00 and emailing me. I would never recommend anyone to Chase if my life depended on it. Your website is poorly designed and I can never get ahold of anyone who speaks english. So I am sending this the only other way your website will allow without freezing and saying page not found. Wake up J.P Morgan co. The way your heading and the reviews others like me have giving you online good luck staying in business much longer. | |
| can't take it any more chase | 5/17/11 |
| They suck I been trying for 19 months for a mod, I was a WAMU customer and got a modification with no problum. I am now in my 6 mod app as of 2/1/2011 on 2/20/2011 they said I was denied because of not enought income BS, on the oringal app they did not use all the income that was on the income form. We appealed and show proof of the income they did not use. As of today we where denied again for the 6 time, we been told that we did not have enought income again, THEY USED THE WRONG INCOME AGAIN, so we are waiting for our denial letter for 6 weeks calling everday and the executive office tells us the mod is still in underwritting and open. No one can give us a stright answer, so we stop makeing our morgage payments and are now two month behind and have a attorney on stand by. So we may lose our home after 16 years or we may not but I will save all of monthly payments for max of 24 months or a min of 12 months. They give us no choice but to do this THEY JUST DO NOT WANT TO GIVE US HELP! We want to kept our home and have a payment we can both live with. | |
| Jay | 5/10/11 |
| Just noticed that we had a few hundred dollars in extra charges for having overdraft protection on our checking account which is linked to our savings account. We called a rep to start, who was not really understanding our questions - we were asking why we were all of a sudden getting charged these fees when we had not be charged before - he finally explained the fees, and we ended the conversation. I called back up because I was really not happy - I had no idea we were getting charged these fees as it said on the website that it was free. Could not find the fine print!? I called back and told them flat out that I was really unhappy, confused and I was ready to close my accounts and find another bank - within minutes I had all the fees credited back to my account - my rep was more than helpful and very friendly. You don't get customer service at banks like this very often - I'm very glad to be staying with Chase! | |
| Nick | 5/2/11 |
| Raised my Escrow to over 1200 dollars per year in surplus and can't speak to one person that knows what the hell they are talking about when it comes to escrow accounts. I had to teach the rep on the phone how to do basic math! I have been sending emails to them everyday for a month now with not a single response. I have had 5 interest rate increases in 2 years and never missed a single payment. Just a quick note all this has happened since I closed my bank accounts with them and moved to a credit union. This bank has the most gimmicks, tricks, and fees of any other bank by far. | |
| Proteus | 4/23/11 |
| Chase is a pathetic bank. No policy nothing. if this bank dosen't mends its policies soon Bank of America will take it over. | |
| jim | 4/21/11 |
| Unless you are in default forget about any modification. The people that started this whole mess are being rewarded while the responsible Americans get the shaft. | |
| christine | 4/8/11 |
| Chase is a bunch of corrupt pirates. I trIed to use my money, in my account on vacation. I was denied charges thanks to Chase's fraud deptartment, who decided that my debit card was stolen, because I used it while on vacation. They kept denying charges, I spoke to several incompetent people in India, who said the accounT was clear, only to have more charges denied. I tried to book airline tickets, Chase managed to deny the charge twice and then magically it went through. Only problem is that the airline doesn't have any record of the transaction or charges for the ticket. I have spent several hours on the phone trying to get Chase to give me my $$ from their cyberspace, only to have each cust service rep worse than the last. The airline faxed the info (per Chase's request)and now Chase tells me there is no way to trace the fax as it is sent to a backup office. WTF?? I have now spoken to two more idiiots aqnd I still don't have the money back in my account. Still on hold on the phone. CHASE SUCKS - should have gone bankrupt, no mor bailouts. | |
| A. zarei | 4/5/11 |
| No service? It is time for me to divorce Chase! Cannot access my account for the past 3 weeks. Nobody seems to have a good answere. "out of my control" as they say each time I call! | |
| julie Kramer | 4/5/11 |
| i was treated so badly today at my local branch in quail hill irvine. i am not sure who to call, but they lied to me more than once and then went back on their words. I asked for a manager and instead they just brought another banker then at the end of my conversation and raising my blood pressure i found out that was not the manager- i am disgusted with them!!!!!!! | |
| OOOOGA BOOOOGA | 3/20/11 |
| I called Chase tonight and cut up another credit card. Did the same the other night. Will do the same tomorrow, in protest of the largest FRAUD ever committed in human history. Americans should wake up to the fact that wall streeters, big banks, goldman sachs and self serving politicians are our worst enemies. They caused the economic mess and some should be in prison. Keep protesting !!!! | |
| just as digusted as everybody else | 3/23/11 |
| I just wanted to say before you jump the bank ship, you better see what the other banks are charging, I only got out of the monthly fee over at Bank of America because they have my mortgage, they wanted to charge me 14.99 a month. Better yet how would you like to be an employee of Chase or any other bank and get screwed. Two employees cars were damaged in an accident by a stranger in a rental car who was trying to commit fraud in the driver thru. Ok things happen but here is the butt kisser, the only thing so far the bank manager had to say to the employees was sorry about your car. No One has come forthwith information on compensation for cars that are not worth much now but to say they are using to much time dealing with the accident and insurance companies and could they please get back to work. Standard FREE Bank services are no longer free, us americans demanding more wages to keep up with inflation and the companies that don't want to give up their profit, Cancun Vacations, and Company Seminars in the freekin Bahamas have all gone overseas to India and the like, you can't get service because you can't even understand the person is saying. I don't know - how much of America is still America? Even the iconic BUDWEISER BEER is owned by a German Company. Guess it is just time to update the passport. | |
| The Worst Bank I Have Ever Been Associated With | 3/6/11 |
| Forst off, I would like to tell the people who wrote the "Review" on 11/15/10, titled; "A 35 Year Customer Now Leaving JPM Chase" you gave this Bank 5 stars and your Review sounds like you meant to give JP Morgan Chase 1 or 2 stars. Now for me, I will make this short because anytime I am around something affiliated with JP Morgan Chase I feel I am betraying my Country and I start to feel ill. If none of you have heard what this JP Morgan Chase has done to the Soldiers in many of the Armed Services recently (well, over about the last 5-8 years), I would Google how they treated the Soldiers on the battle front for years and made it a living hell for the ones overseas to have a decent conversation with their family because they had to spend every second of most of their calls on thinking of ways to avoid JP Morgan Chase from foreclosing on them and their family. they continued year after year to go against the law and charge thousands of dollars to the Soldiers and their families late fees, higher interest rates, and many other illegal charges just to continue their tradition of ripping off not just any customer but the customers who fight for our freedom. I really encourage anybody who does not know this story, and how JP Morgan Chase continued year after year ripping off Soldiers who were fighting in the wars starting back in the Persian Gulf War all the way up top the current wars in the Middle East. This Bank has proved to me how mean, dishonest, and uncaring the reps are who reply to the messages sent through the Chase Message Center, the employees in the branches, and the reps who answer the phone when you call in hopes of getting a compassionate person to help you with some errors in charges that come through. First and foremost is how they treated the Soldiers fighting for our freedom year after year, and when they were caught, they send a female Customer service rep to answer the questions the politicians had. This Bank did not even have enough back-bone to send the CEO, CFO or Executive President to this session on the outrageous acts they played against the Soldiers and their families. When my debit card was recently used as a way for a business to add charges to the transaction skip, after I signed it, I could not even get any help from the Message Center reps. they told me, "it is not a credit card so you have no rights," or, "you should have checked the slip before you signed it, so go back to the business and see if they can get it straight for you." Well, after I had told them numerous times that the extra charges were added after I signed the transaction slips, and it happened many times, but it took me 8 calls to the Customer Service number to get somebody who would finally help me and really look and see that there was definitely a problem. Even the amount they got pre-approved for the transaction did not come close to the tickets the Bank eventually received. It was just another nightmare. If you are interested in saving yourself from undue pain, do not even get involved with this evil, dishonest, mean, money-hungry group of Executives who have trained the real workers to not give decent customer service, to lie, to also be ruthless, and many other disgusting traits that I have encountered first hand from so many of Chase's employees. | |
| Alexandra Seals, Did You Mean to Give Them 5 Stars? | 3/6/11 |
| Everybody trying to send in a Review of this JP Morgan Chase company, make sure if you mean to give them a low score you select 1 or 2 stars and NOT 5 stars. Some of you have written negative reviews but gave them 5 stars. I can see how it can be missed and Chase will not make it more clear because anything deceiving they are attracted to, anything honest, friendly, and true, they will not tolerate it. so make sure you rate this company with the correct amount of stars. | |
| Alexandra Seals | 3/1/11 |
| i got a good one for you. I am in my house for over 10 years, I fell behind a few month because of a city relocation of my business, to make way for the new sky train. airport) Finally I asked Chase for a reinstatement quote, I received form Chases Attorneys, I had to pay over 17,000.00 which included all the late fees and attorneys fess and what ever. My first payment was do on Dec 1, 2010, I paid in Nov 17, but I still was getting collection calls from chase. I informed the agents, I am fully reinstated, no luck same old spiel. I paid my Jan payment in Dec and still was getting collection calls. I informed chase attorney, they told me Mrs you got a reinstatement quote, you paid it in full.. you don't get it it means what it is. You don't own anything, you should not get collection call, but no longer our problem. I received notice that I own money. I disputed that and was told this is not my fault, I did what I was told to do. It was chases and or the attorneys fault. Not to worry they have to work out who is responsible to such mistake. That went on for weeks.. Well I just received a letter that I am in foreclosure because I still owe money. chase made a mistake on the reinstatement quote and I have to pay up or get foreclosed on. I told the attorneys, NOT my mistake, Not my problem you excepted MY payment and did not send back or refused the certified check payment. I held up my end You told me to do, its now your turn to do the same. So we will see whats next. but I will file a complaint with the attorney general in phx that chase is defrauding me, misinforming, and been deceitful trying to steal my property with it fraudulent acts. And I have the same experiences as many above posts, nobody from that bank has a clue.. hang ups.. telling you anything... not helping... going from one person to another.. having to give the same information thousand of times... I have a business for over 28 years.. i would not have one single person cleaning my toilets with their service and behavior. People need to stand up and do something about it. I know I will... | |
| Kent Tagge | 2/25/11 |
| IF YOU HAD HALF A STAR, THAT WOULD BE MY GRADE FOR CHASE. HOW CAN ANYBODY, KNOWING HOW THIS UNETHICAL COMPANY RIPPED OFF THE SERVICE MEN AND WOMEN WHO WERE FIGHTING FOR OUR FREEDOM RATE YOU ANYTHING HIGHER THAN A 1 STAR IS BEYOND ME. THEY MUST BE AS UNETHICAL AND RIP-OFF ARTISTS AS YOU ARE. I HAVE NO IDEA HOW ANY OF THE EMPLOYEES THAT WORK FOR THIS EVEIL AND UNETHICAL COMPANY CAN SLEEP AT NIGHT KNOWING NOT ONLY HOW THIS COMPANY RIPPED OFF IN A HUGH WAY AND ADDEDD YEARS OF STRESS FROM TRYING TO GET TREATED FAIRLY FROM THIS OUTRAGEOUSLY EVIL COMPANY. SINCE I HAVE DEALT WITH CHASE/JP MORGAN THE DAY YOU TOOK OVER WAMU, I KNEW RIGHT AWAY I WAS DEALING WITH A BUNCH OF LIERS, MONEY-HUNGRY EMPLOYEES WHO WOULD DO ANYTHING TO GET A NEW ACCOUNT, A CUSTOMER SIGNING UP FOR A NEW CREDIT CARD, ETC. If you watch the national news with your Chase Rep. who say at that table like a duck out of water not having any idea what to say to a couple of the poor Service Men and Women families who were ripped of by JP Morgan/Chase for years, had their house foreclosed on while they were in active duty, and still have no remorse, this is exactly the same "feeling" I felt when I first had to talk to a Chase employee about my checking account. The so-calld Rep. in the Message Center on your website, have no idea what is truth and what is false because one time an employee will answer a question one way and the next time (if I knew the answer could not have been right or complete) I GET A COMPLETELY DIFFERENT ANSWER. You are all liars, unethical people who were trained to put the customer last and your finances first. When my debit card was filled in regularly by a coffee shop I visited, and I finally realized it, I called in and was told so many different stories from "sir there is nothing you can do since this is not a credit card," to" I am sorry but you can call this number but I am unable to help you," "to one lady told me that I was not responsible for the charges that came through on the debit card if I did not make them. One person out of about 6 told me an answer that showed a hint of empathy and understanding. After I spent months dealing with your ignorant, rude, evil, dis-honest employees, to finally get one who seemed on the right road but when I called and spoke to the Managers, I was back at square one. They knew I was not responsible for the credit slip that was sent through for authorization but would not make any of this ordeal easy on me. You can tell they are all taught/trained by the same employee book that came from thugs, with no empathy for me as a customer who was ripped of from a person at the coffee shop. Did they try to help me their customer? NO, they were fighting for the owner who ripped me of at the coffee shop. it was a surreal experience. I am so tired of hearing Chase's name I can't wait for the day I can get rid of you as my bank. why you get so much [pleasure in treating your customers like you do is beyond my wildest imaginations. However, you must have your reasons but I hope one day you get to experience how it felt for the families who were fighting for your freedom while you were foreclosing on the servicemen and women's houses, adding continual late fees and all kinds of illegal maneuvers you did for years. In closing, it makes me sick to think of Chase Bank and I would encourage anybody looking for a new bank to go to a bank that will at least smile at you, try not to tag on all kinds of fines and fees so they can become richer of of people who are making an average income. I hope you can all sleep well at night knowing how you have a job that calls for continual ripping off of your customers, lying to the service men and women who are fighting for your freedom. TO SUM THIS ALL UP, JP MORGAN/CHASE MAKES ME SICK TO MY STOMACH AND I CAN'T WAIT FOR THE DAY I AM TOTALLY FREED FROM THEIR GAMES, SCAMS, AND RIP OFF MANEUVERS. | |
| Kent Tagge | 2/25/11 |
| Oh so you have to read my honest rating of your bank now. Why not post the accurate feedback current customers give of this company called JP Morgan/Chase Bank? In my review I just submitted, there is not one untrue comment so if you decide not to post it it is because of you continued desire from hiding the truth from innocent people. | |
| Another high credit score customer's credit frozen | 2/24/11 |
| My story is very similar to the guy leaving after 35 years, except my score is not over 800 (my husband's is). Never late with payments. Something popped up about us on Experian, and they cut us off. No one at the branch has authority to override it. They don't even know what popped up. I think I do, and it's a $120 Home Depot mistake. Really really frustrated and mad. | |
| anotherunsatisifiedcustomer | 2/16/11 |
| our home mortage is with chase since they took over our washington mutal acct. we never had any problems with wa, but soon as chase took over, we've had NOTHING but problems. they paid our house taxes that were ALREADY PAID in our bankrupcy. now, going on month 7 trying to resolve. in the meantime, it shows us late on mortage payments bec we refuse to pay for taxes that were already paid. NO ONE ever knows what department to route us to, then we MIGHT get lucky and speak to 1 rep per month who actually helps us, only to be told they do not have a direct line back to them. So once again, the re-routing for hours and days on end restarts monthly trying to get this ONE ISSUE resolved. THEN, God forbid we get a fax# to send info to, that issued fax# then becomes THE WRONG NUMBER to fax the info to, which puts us back at square one.......... NOTHING RESOLVED and our credit getting ruined in the process. YEAHHHHHHHHHHHHH, way to go CHASE..... absolutely THE WORST excuse for a COMPANY EVERRRRRRR.................... | |
| Gloria | 2/18/11 |
| Chase has the worst customer service of anyone that I know! | |
| damned | 2/6/11 |
| So does anyone communicate at Chase Home Finance? We have been trying to get a home modification for two years, yes two years and in my opinion they are absolutely the worst company to deal with, without any equivocation. The previous comments posted from someone else was true "7 people from 8 states" what is that about? Half Indian half rastafarian associates with no clue or people skills for that matter. We have never been more insulted in our lives. Two words that doesn't exsist in Chases vocab- help and hope. Useless comes to mind. Simply frustrated! | |
| Jim Johnson | 2/8/11 |
| I have been a Chase customer for over 10 years. Never missed a payment, just finished paying it off. I wanted to do a balance transfer of my wife's discover card which is at 17% and use some other money for home improvement - roof repair. I login in and it said my account is not currently accepting any balance transfers. I have a credit score over 800. Over the years my card was converted into a Slate card. I called the customer service asking for a balance tranfer, nope, unable to do that. OK, I see you have a slate card with 0% interest for 18 months and free balance transfer, WHAT!!! This is a slate card as well. I have been a customer for 10 years and I can not get the same benefits on my exsisting slate card as a new customer of theirs who has a slate card. These big banks have no clue how to run a bank. The same here, talked with some one of foreign accent and hard to understand. She admitted she couldn't even understand what I was asking for -- BALANCE TRANSFER!!! | |
| Levigarrett | 2/1/11 |
| Washington Mutual was my credit card,,it got bought out by Chase,, my interest rate on my WAMU card was 11.99%,,never a late payment , never a missed payment,never an overlimit charge,,, Chase sends me a letter in June 2010 that their raising my interest rate to 26.99%,,with a reason listed as over limit charge,,,I call them and get a foreign speaking woman,,,who I can hardly understand and she looks at my account and by her own admission,,tells me she sees nothing that would have caused this ,,as I never been over limit or late ,,and that my account would be reviewed in the next 90 days,, still no changes or reduced interest rate. When my account from WAMU was changed over to Chase it had a zero balance,,but during the transfer it got a paypal charge of $500,,from someone Id never heard of for some Google service?,,long story short I fought it and stopped it,,as I was checking the account when it posted,,,it still took aprox 30 days to correct and new account number issued. I applied for a used truck loan with Chase,,and got denied ,,Ive never been denied for anything ever,,I live within my means and have a high credit score,,30 days later a letter comes in the mail telling me I was denied, but no reasons why only a number to call, the number I called cant tell me anything either, so they issue me a reason reply letter that comes 30 days later ,,,the reason for the loan denial of $16k,,is that the year of the F350 diesel truck is a 2005 model in 2010, the truck books at over $28k and I had my 20% down payment ,,I didnt want a newer more exspensive truck ,I wanted what I could safely reasonably afford,, Ford motor credit approved me for $50k a few days later ,but when I found a late model used truck on their Ford lot for $17k,, they said NO,,,that offer for credit was for new or dealer demo models and that they recommend a credit union,,well 2 hard inquires to my credit in 2 months ,,and run around ,,because I want to live within my means and not have a $700+ truck payment for 80 months or whatever ,,,IM FED UP WITH ALL OF IT!,,,no more credit cards , home equity lines of credit or auto loans ,,a home home mortgage because Im not a Trust Fund Baby ,,but believe me it wont be for long ,,, The irony to all of this is that my father was Chairman of a bank,,,his favorite saying was "You cant borrow yourself out of debt",,,he was right ,,,,living modestly and on what one can afford is becoming further an unattainable dream everyday as the inflation and cost of living continues to rise but the weekly incomes continue to dwindle ,,, We as People are on a sinking ship,,,but yet the band continues to play as we drown. | |
| A. Hunter-Houston, Texas | 1/18/11 |
| I don't know where to begin....I'm extremely frustrated with Chase Bank right now. After noticing that my payroll deposit wasn't showing up in my account when I checked it online I decided to call customer service to speak with a representative. Prior to speaking with someone I checked the automated system and it said that my direct deposit had been returned. I thought, hmm that couldn't be right because only a portion of my paycheck was deposited into Chase and the other half into Wells Fargo (who my husband and I have had absolutely no problems with) and it posted as usual. When the representative got on the line and pulled up my account information I was informed, mind you for the first time that our account was placed on restriction since Dec. 31st and was in the process of being closed because a Quick Pay transaction had been compromised. Okay, several things are wrong here, first off I contacted customer service on January 17th and this was the first that myself or my husband had ever heard of such a thing, secondly they wouldn't reveal any additional information over the phone I was told that the account would be closed and there was nothing we could do about it and not only would the account be closed but that we would not be able to open another one and that I would have to go in to a branch for further information. Well on the next business day I did just that only to be told pretty much the same thing, in fact they couldn't tell me anything. They had to contact customer service and in turn they couldn't give me any further information regarding the exact reason why but referred me to contact customer service yet again. To make matters worse, the direct deposit from my paycheck was on hold as were the remaining funds in the account and I was told that I couldn't withdraw them but that they would be mailed to me once the account was officially closed. So needless to say I left there feeling beyond frustrated. So I contacted customer service yet again and was given more of the same so I asked to speak with a supervisor and it was at that point that I was told that someone had accessed our account and tried to make a Quick Pay transaction which is why the account was initially placed on restriction. Okay, I appreciate the added protection but at what point was the bank going to notify us of this, I shouldn't have had to call to find out. As I explained this to the supervisor, his response was, "Oh you should receive a letter in the mail regarding the closure of the account." I explained as I did to the representative at the branch that I had items that were scheduled to post to the account as well as my husband's payroll deposit that was due to post this week. They didn't seem to care or offer any assistance which is why I'm glad that the account will be closing and my husband and I plan to take our business elsewhere. | |
| Betty Luce | 1/19/11 |
| My only advice to whoever reads this is, "PRAY, that your home loan is NEVER through Chase!!!" If you ever run into problems with this company, you will experience nothing but grief. Only about a third of the representatives you talk to on their customer service phone number really are helpful, either because they don't know, aren't willing to find out, or will not take accountability for what they tell you! Service, if you need it, beyond what the customer service phone number can give you is almost nonexistent and they will not forward you to a supervisor. My credit rating is not good, due to a bankruptcy two years ago, and I fell behind on my house payments (first time in 30 years) due to a reduction in work hours and income. I can now repay the back payments, but can't get anyone to fax a "reinstatement quote" (by the way, you'd better know the exact name of the "form letter" you want - it took talking to at least 3 representatives to determine what it was that I needed) that puts in writing exactly what I owe in terms of late fees, attorneys fees, etc. as well as back payments. I'm pretty sure (in fact, the bank who wrote me the check, told me) that what they will do when I send in the back payments and as much of the fees as I'm aware of right now, is keep me on the hook with charging me continuing fees (probably at least a full attorney's fee by the time I'm done - for attorneys they keep on retainer anyway), so that I can never fully be done with "back" fees. If this isn't dishonest, it should be! Who is the lady that President Obama just appointed as Consumer Protection "watchdog" - have I got a case for her! P.S. For your own peace of mind, DO NOT EVER DO BUSINESS IN ANY FORM WITH JP MORGAN CHASE!!! | |
| Betty Luce | 1/19/11 |
| A P.S. to the note I just posted. I have the funds to repay what I'm behind on my mortgage, plus $700 attorneys fees and late fees, up until the last quoted amount (which I believe is good till 1/28/11 - but no representative will confirm what I was told in this regard). But I don't trust Chase until I receive a faxed "reinstatement quote" itemizing what I owe and to the effect that once that specified amount is paid, I can restart payments on the remainder of the home loan free of any previous amounts due. I can't get them to fax a simple itemized "reinstatement quote" though, so how much do you bet that they'll foreclose on my house before the reinstatement quote is faxed??? I have good reason not to trust this company, despite what a representative told me, that they, "Don't want my house." I get a different representative, with whom I reinvent the wheel, every time I call, and the story is always different. I'm tired of this company and of not being able to pay them off, even when I can. I had NO problems with any of my previous home loan companies who were bought out. | |
| Betty Luce | 1/19/11 |
| Hey, Everyone! After reading the other posts on this site: Are we all blind? This company is bordering on illegal practices on several fronts! Perhaps the media and the National Consumer Affairs Director should be looking at this company, not to mention whoever oversees discrimination cases (there are federal laws). Think about it: They received national bail-out money so they could buy out other smaller companies, who were good companies (Washington Mutual, etc.), who were smaller and probably didn't receive federal bail-out money! American citizens are being discriminated against (even if we aren't the minority - yet)! If this blog is actually posted and others get to see it - is there anyone who knows how to get a site up, where people can communicate about their experiences with Chase? I propose a grassroots effort to bring this company to the attention of the federal government. And if this message is intercepted and not posted, there's got to be another way, Chase! Maybe in some small way, I can help get this initiative up off the ground. I'm REALLY BUMMED OUT BY THIS COMPANY and I'm tired to doing nothing but worry about them and how I'm going to get any kind of customer service out of them!!! I'd love nothing better than to see this company brought down, even at the expense of my small house and whatever else! | |
| chuck | 1/21/11 |
| I been trying to a home modification for 1 a year. sent in all the required paper work . Over the year been turned down 3 times because they could'n find paper work or it not sent in on time as they say .I have talked to 8 people in 7 different states.Some telling me that all paper work is just waiting for underwriting approval.Afer 13 months,their saying you do not qualify.So either go to another bank or refinance . that i cannot do because my house is now up side down.I JUST WANTED TO LOWER THE INTEREST RATE but apparently CHASE is being greedy they not interested in keeping customers. | |
| Thanks for the Nightmare Chase | 1/23/11 |
| Lets see. Since WAMU was taken over by Chase.. Chase forced my account into escrow therefore creating my monthly payment to be quite higher. I was paying escrow taxes on my own prior to. I wanted out of this escrow due to the higher payment which mathematically made no sense. Customer Service told me to pay the negative escrow balance and I can be out. OK -- so I go to the local branch to make this hefty payment of $4,000 to get out of escrow. They misapply the funds and some HOW..JUST SOME HOW and only they can dance around.. say I was 3 months behind and that $4,000 went toward the past due. WHAT?!?!?!? They also shuffled some money into a "suspense account" that is just sitting there. WOW. I call customer service to try to get them to reallocate all this money so that the escrow is cancelled out -- I get no where and after 3 hours I finally get a supervisor on the phone which informs me that once you are in escrow there is no way out.. sorry, you were misinformed. WOW. OK -- so now that they suckered me out of $4,000 -- suddenly my monthly payment goes up even higher by a few hundred. I was completely out of rescources now.. I skipped a month of payment to try to catch up the next month.. I did this 2x... on the 3rd month I attempted to make the payments that it was there fault I was behind on in the first place for outright theft -- they would not accept my 3rd payment (which i was making before my 16 day grace period) -- I was already deemed foreclosure status. This is just unbelievable. Then I have to call the attorney since Chase will not speak to me.. I finally get a number for Chase's Lost Litigation Department.. the lady there told me.. just send in for a loan remod and dont pay the attorney fees of $2,600 to bring your account back to current. What? really? I called some attorneys and they all said your house can still get foreclosed on ..remod or no remod. It happens. Plus no guarantee of a remod. OK -- what choice do I have.. I borrow money from family to pay these attorney fees of $2,600 that were tacked on overnight. I pay it right away along with my back payments.. whatever the figure was.. I gave them. I did not trust that my foreclosure whould get dismissed.. after all.. they stole $4,000 and put $1,000 of homeowners insurance on TOP of the escrow balance because I was uncovered for a week... A WEEK cost me $1,000. Well.. if they didn't rob me, maybe I could afford to pay it on time that homeowners insurance. OK -- so the case actually gets dismissed within a week of payment. So literally a 2 week foreclosure on record. I feel like I can breathe again. But wait.. I get my new statement and my payment is now $1800. Originally I started wiht $900 and then since escrow was added it went to $1300 and then $1400 and then $1500 -- it constantly went UP instead of doing the opposite of going DOWN. Now they want $1800. WOW. My taxes a year are $4,000.. I was current on escrow since the foreclousre and now they wanted to collect $1,000 for escrow per month.. are they insane. I called up customer service. one rep tells me that I never paid a dime to taxes. WOW. I hang up on her.. and why is everyone there speak broken english and 20 -- as if they have a clue about mortgages. I call back and get a nicer guy with some intelligence, he tells me that he agrees that the escrow is inflated and he will do an escrow analysis and that Chase will accept $1500 as the actual payment until the analysis is complete. I say OK but I cant pay you til Friday.. I would prefer to have YOU imput my payment so that it gets processed right -- he says no problem, he will personally call me back on Friday. No call on Friday on the designated time. I call again.. I get some dingbat with broken english, probably 20 years old.. she says "oh yes, I see in the notes that we are to accept $1500 as the full payment for January or until the escrow analysis is complete". I say yes.. so I need you to process this payment. She says.. oh well you can just do it over the phone yourself. I explain.. no I cannot, it has to be process d by the rep bc in their system the phone asks for $1800 and she must override this. She says well i have to charge you $20. I say no .. I was told this is a special case and if you override it, its' free. So she goes ahead and says ok no charge for her to process it. I think everything is smooth for January. NOPE. I get the next statement.. they took my $1500 payment and threw it into a "suspense account' because they claim it is not enough to cover anything. O really. Then it asks for $3,900 for last months payment and February. WOW. I see on that statement that the dumb rep applied my $1500 with the phone service that I could of used but ignored me when I told her that was not the way to apply it. Idiots,. The original rep that was supposed to call me to apply called hours later when it was too late and of course no direct line for him. So. I went to the bank several times.. local brances. They all act on your side until they call up to try to help you.. they as well get the run around but have no choice but to buy what BS they are told to relate back. IT's such idiocracy. A sham. Corporate theives. Could they get someone at the local branches to work there that actually have a mortgage and know whats up!??!?!?!!? The guy told me "if i didnt pay my rent for 3 months I would be out but Chase lets you stay there for free for 18 months" -- uhm? OK???? Is he for real?? THEY ROBBED ME.. ID DID PAY. | |
| JetRanger | 12/27/10 |
| "BULLITIN" 12/26/2010 - Everybody watch out for JP MORGAN CHASE - unfortunatley my mortage is thru them - and in 2010 I have NOT been late on any mortage payments , but I see their attempting to try to access me some late fees,, now how am I late if my payments were on time ? I kinda like this actually, Chase your biggest mistake, is you sent the Fraudulent Document by way of US Postal mail with a time & date & Stamp on it, and you Corporate Attorneys know what that constitutes, don't you, hopefully your 2nd biggest mistake will be when you willingly accept my supposed late fees electronically,, Hey Dipshits up in the Corporate office at JP Morgan Chase - you remember the Movie "The Firm", with Tom Cruise, what it was about and how he nailed their Corrupt asses ?? Well Guess what - I'm going to do the same to you - Hook - Line & Sinker !! and the best part, theres nothing you can do about it, not 1 thing, except Run ~!!!!!! | |
| John | 12/21/10 |
| I have a bill paying service for seniors. My cliant is elderly and her husband passed away. She is on (dialiasis)we have been working for over a year to get her a modification on her home.She has now broken hr hip.All this started in mid 2008.At this point Chase has a point of view I am sorry she is 12 months behind in her payments we may have to foreclose. The thing is we have done the paperwork for Chase and they are the ones delaying the process. Now the info.is staildated. What a poor way of doing business. | |
| William Lamb | 12/15/10 |
| The one star is for telling YOUR banks that this year 2010 NO CHRISTMAS TREE OR DECOR WHAT A SLAP IN THE FACE TO AN AMERICAN TRADITION. i WILL BE CLOSING MY ACCOUNTS AND MY BROTHER IN LAWS ALSO. i WILL TELL ALL MY FRIENDS TO FOLLOW ALSO. YOU REALLY GET 0 STARS. YOU NEED TO CHANGE YOUR CEO | |
| Camille | 12/3/10 |
| Are they really going to start charging $12.50 a month if the balance in your checking goes under $1500? They must be drunk ! WIll never pay them a stinking penny when so many other banks are offering the same for free. I wish them failure for their greed! | |
| L Harbin | 12/5/10 |
| I am very upset that a branch in Southlake Texas was told to remove a Christmas tree that was donated to the branch. This is so unamerican, especially after taking US bailout dollars. I AM OFFENDED! You should be ashamed. I am going to cancel my credit card with Chase. | |
| jason ingrassia | 12/7/10 |
| I have been with chase. Just this week they closed out one of my accounts without my knowledge or permission. They told me that i have had a zero balance for the last two months. NOT TRUE!!!!!!!!!!!!!! I did have another account with them. Also keep in mind the account they closed is where my work pay direct deposit goes,and also money i receive from the GI Bill. So anyway, I transefered my money almost 3 grand into my open account. They went into that open account took my 3 grand and sent it back to the US Treasury without my knowledge or permission. If my account was zero balance how come they didnt give me a warning it would be closed. Their answer they dont have to tell me. | |
| James Gordon | 11/23/10 |
| How dare you chase, you sad recipient of corporate welfare. How do you account for charging someone a fee if they do not keep a minimum balance in your greedy establishment. chase you have know respect, concern or morals when it comes to the customer service. To put it in Plain English your bank is flirting with corporate suicide sooner than later! "WE THE PEOPLE" ARE NOT AS DOCILE AS YOU BANKERS THINK WE ARE! You better wake up smell the downfall. | |
| Joseph Michael | 11/17/10 |
| This is the most outrageous slap in the face that any person can take. Especially an AMERICAN CITIZEN. I have several clients that work for Chase in Sugarland Texas who have quit their jobs because of discrimination from their regional manager. Several of these people were denied promotions because thier regional manager wants to " put Indians in key positions." This is a downright OUTRAGE!!!This is still AMERICA and no foreigner is going to intentionally undermine our citizens to satisfy her agenda to overtake our banking system. She was heard by many of her employees and customers that she will have only Indians in all the top positions in her region.I personally closed all my personal and business accounts and am calling for a nationwide boycott of JP Morgan Chase. We are fed up with these filthy decietful American hating people. I will never trust a financial institution that lets foreigners call the shots. REMEMBER 9 11? Well if we are not on our guard,our financial world will cease to exist. This Indian woman in charge bof th Sugarland Texas branches should be FIRED IMMEDIATLY. If not, JP Morgan Chase will have alot of closures in Texas. We will not stand for this,and I will personally see to it that this situation gets published in the mainstream media. I hope that someone in the corporate office will take action before it's too late. Just for FYI, I had personal accounts in excess of 15mil. ,and business accounts in excess of 180mil. that now are with Wells Fargo. Wake up Chase!!! Time is running out. | |
| | 11/19/10 |
| CHASE IS THE BIGGEST RIP OFF BANK i HAVE EVER SEEN AND IF YOU EVER WANT TO SECURE YOUR MONEY DO NOT DO IT WITH THIS BANK PROVED OVER AND OVER THEY ARE THIEVES..... BEWARE | |
| Katherine Ann | 11/20/10 |
| Paid off my home equity loan early...had a refund coming back.....bank said it would take 21 days to send me my money....check sent out not here called..said it would take 7 to 10 days to get to me......maybe I could charge them a late fee Ha Ha.....Took all my money out of savings and stopped my checking account..SEE YA CHASE......MAYBE THEY CAN GET ANOTHER BAILOUT | |
| Peggy Rasmussen | 11/20/10 |
| I have been banking with Chase for 20 years now. The other night I called customer service to ask a question regarding online banking. The contact person was someone from the Phillipines. I could not believe that. Chase claims to be looking out for the best interest of the economy of America and it outsources its jobs to another country. That is a slap in the face to all Americans. I am pulling my money out of Chase. They have gotten to big and too greedy for its own good. Its bad enough the badger you to take out one credit card after another everytime you set foot in the bank. Now they are using our money to support others in another country when we have so many in need of jobs here.. Shame on you Chase! | |
| A 35 Year Customer Now Leaving JPM Chase | 11/15/10 |
| I'll try to summarize our recent experience with JPM Chase. >My wife and I both have 800+ credit scores. >Our balance for our personal accounts at JPM runs between $125k and $200k. >We have documented income of over $200k annually. >Our TOTAL debt is $10k. Our home (worth ~$800k) is fully paid for. >We have been customers for over 35 years (Great Western, WAMU, and now JPM). >We have an EXISTING Home Equity LOC of $250k of which the balance is the above $10k. We have never had a late payment on this and in fact we over-pay it every month. So we are doing some minor remodeling and needed a tax deduction. We went to write a $25k check for the work and were told that the Home Equity LOC was frozen and that we would have to reapply .... what?????????? OK so we start filling out paperwork and after FIVE sessions of sitting at the branch and having them fill out the tax return request, we keep being told by the Underwriting Dept that it is the wrong form (...talk about a dysfunctional department!). This goes on for a full six weeks with absolutely nothing happening. The Branch Manager was also not responsive. Why we even had to go through this is a mystery when we already had the loan and a 10 year history of spotless payments. Long story short ... we started the LOC process at another bank and we were approved in one week. We are now in the process of transferring everything (Direct Deposits, Savings, and Checking) to that bank (USAA Federal Bank). We are deeply disappointed in JPM Chase and the way they handled this. If this is the way they treat two of their better customers, then there is trouble on the horizon. Question ... if your bank is not there for you when you want it, why stay there?? | |
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