J C Penny Corporate Office | Headquarters Contact Phone Number & Address

5/17/12

I am a long time Penny's shopper who is profoundly disappointed in the changes being made. Mr. Johnson, it isn't about coupons. It IS about finding the bargain. It isn't about boutiques....hate them...It IS about finding clothes that are practical, well made, attractive, for a great sale price.
I am a senior citizen. Penny's has been for a very long time one of a very few stores that carry styles for those of us who don't want plunging necklines and short skirts. It is where I can find slacks with elastic waist bands, including jeans. It is where I can find two-piece modest bathing suits. I prefer St. John's Bay bathing suits and worry because they seem to be disappearing from your racks. I buy several sets of them each year. By now, they should be on sale. As of last week, they still were regular price. I also buy Penny's gift cards for birthday gifts. I now wonder if I should switch gift cards to another store.
Mr. Johnson, in this economy, people don't want boutiques and upscale clothes. I see quotes from you that your customers don't understand the new pricing. Wrong. We do understand it and we don't like it. Bring back those sale racks. Forget the boutiques.
You don't seem to understand your demographics. I strongly suggest that you hang out in some of your stores. Watch your shoppers. Talk to them. Penny's isn't Apple. I fear that you are trying to create an Apple culture in Penny's. If you are, you are the wrong person for the job.

Mary Cardyn	5/1/12
FIVE STARS for not caving to the ravings of One Million Moms and their homophobia !!!!!!!!!!! Thank you for your good business sense, understanding and support of human rights, and for your humanity! I shop your stores w/gratitude and glee!!!!

Ray Wiggs

2/13/12

I was sitting with a "large" group of friends the other night who commented on your reaction to being threatened by some deranged, close minded phobic individuals called the "million Moms" who insisted that you remove Ellen Degeneris as your spokesperson. Several people in my party commented that they do not shop at JC Pennys, but because of your stance we all (including myself) will make it a point to support you. Hurrah! for JC Pennys.

Tracy Vance	2/2/12
I am writing to let you know that if you get rid of Ellen Degeneres as a spokeswoman based on the fact that she is gay, I will never set foot in your store again! There are a lot more people that feel the way I do than those biggotted one million moms. I hope you don't let that discriminating group ruin your business, because that is what will happen. Please do the right thing! Thank you

Terrie Leyton

1/31/12

It seems you people aren't listening to the complaints of TV watchers (and ex customers) about your screaming commercial. Why are you trying to inject anger and insanity into our homes? I'm now complaining to the networks - CBS to start with. I have to flip off their news each morning when that commercial comes on and go watch another station that doesn't show it - your commercial is that sickening. You snooze you loose.

Unsatisfied Customer # 9999999999999999999999

1/13/12

(THE CURSER WILL NOT GO TO BOTTOM OF THE SCREEN TO FINISH THE STORY OF COMPLAINT, so the ending us that not one employee at this New Hampshire/Lilac mall store, as well as any other time I shop, the rudeness is so unacceptable, being a cust svc rep all my life, I can't believe the poor treatment & immature attitudes, none of these employees are properly trained to work with people. What is so hard about making sure your customers are satisfied or get a smile with a thank you????? would help me or cared about whether the baby got hurt by the manequin fell off a table and landed across my 4 mo.old grandson as he was still in the carseat (Thank God) which was on a shopping cart, the manequin was not properly secured to a table, a woman customer was flipping through some mens pants & that action pushed the manequin enough for it to start falling, the clips on the bottom were not secured it fell straigjt across the carseat. My grandsons body was below the sides inside the seat, so the hurt, they only called a manager to pick up the manequin off the floor, pushed it under the table, I asked for a store manager to do an accident report as my knee hurt so bad & was swelling. I proceeded with the report to the corp office. I got no appologies from anyone in the store, no one cared about the baby, I was so disgusted in the customer service, ive never seen such disrespect during an accident, they acted as though I was lying, you could clearly see the manequin was on the floor the table was moved, pants on the floor, I took several photos of these unsafe manequin displays & the way they were clipped but not properly to tables, the store corp office wrote me saying the store was safe so they were not respinsible for my injury. Within 3 months all the mannequins were now hanging from the ceiling. Not one was on a table. I have the pics with dates, I still suffer with this injury in my knee that cannot be repaired by itself,surgery is required. I only thank God my grandson was not hurt... This is still left unsettled. I don't know where to go with this.... This story had the ending at the beginning, sorry this app won't put curser back to the end so read from end of this sentence then go to top :) .........OH THIS IS ALL MESSED UP! Sorry...
manequin was laying across the seat which was as high as the shopping cart, the cart was from another store but was at the door when I went in to shop, so I used it to put him in, as I intended on going into the mall to that store as well.... Anyway, I screamed for help! To get this manequin off my grandson, there was only a few customers in the store, a woman that had been near me looking at the pants ran to me, I actually got hurt by tearing the meniscus in my knee while lifting and pushing this thing off my grandson with all my mite. I am 5'2" 120 lbs, With a neck/back issues, as well as fibromyalgia... I should not have been doing this but all I could think of was Please Lord dont let Brayden be harmed by this accident, My son & wife would never forgive me if anything happened to him. I was watching him for 2 hrs only in between their jobs... Not a scratch on my grandson :) but I was injured, I went to get 3 employees at the front register who was in sight, told them a manequin fell on my grandson, none of them wanted to help me. They sighed abt who would leave the rwgisters, where there were NOT ONE CHas laying w

RIC B.

12/21/11

I RECENTLY WENT SHOPPING IN A J.C. PENNEY STORE. THE EXPERIENCE WAS POTHETHIC,THE UNTRAINED STAFF TREATED ME AS THOUGH THEY WERE GIVING ME THE ITEMS. IT APPEARED TO ME THAT THE EMPLOYEES MADE EYE CONTACT WITH YOU,THEN DISSAPEARED INTENTIONALLY. THEY WERE RUDE,WITH MUCH ATTITUDE. IT SEEMS AS THOUGH THE COMPANY IS HIRING TEENAGERS MOSTLY. I WILL NEVER PURCHASE ANOTHER ITEM FROM THAT COMPANY,AND WILL DO ALL I CAN TO PREVENT ANYONE THAT I KNOW FROM DOING SO. THE POISITIVE STATEMENTS ABOUT THE COMPANY PROBABLY ARE SENT BY COMPANY MGRS. TO TRICK THE PUBLIC INTO THINKING THAT IT IS A GOOD PLACE TO SHOP. BULLS... !

connie kelly

11/2/11

jcpenny stores are the worst i am tearing up my card with them . i left messages for coporate personal and not one person contacted me they are truly a disgrace. i am cancelling all orders iwill never shop with them again i also promise to contact the better business bureau and further will contact the news with this story so they can do a follow up on there stories of hall of shame. i have never been so fustrated.

lee	9/21/11
i bought a ring there in august of 2011, and on september 2011 tried to get my money back on it yeah that was a joke the band on the ring bent and i also found out it was silver not white gold. this penny's is in west plains mo. and i will not buy any more jewelry from this store.....

Kaydi	7/9/11
This makes everything so completely pailnses.

Klaudeta

6/10/11

You want bad and insulting service please visit the Waterbury Mall in CT. The employes and the manager there speak in their native language and where i understand that America is the melting pot (me being one of them) in public places i do speak English because i find it offensive to the other people around me. I went there with my sister and mother simply to exchange something and the sales lady didnt help us. we decided to leave and shop somewhere else and while we were walking thru the door her and her manager were looking at us and laughing. So i turned around and ask them "what is so funny" she said "whats wrong are you that insecure" in front of 10 or so other customers. I looked at her and i could not believe that this women that is suppose to be customer service and her manager standing next to her talk to customers this way. I will never shop there again and i will never let anyone who i know and believe me there is a lot people i refere thru my job to go there. I have never been so humiliated by someone. No wonder this company has such low buisness. I truly believe that the people you hire can make your buisness succeed or not. But if i was a manager i would make sure that my customers were happy and i would do anything in my power to see that happen. Never ever again will i step foot in a JcPenny Store!!!! I will shop where i am treated with respect and civil maners after all I only ask for what i am giving and that is the most respectful way!!!!!!!!!!

l..	5/24/11
jcpenny in canton ohio [ canton mall ] very rude & disrespectful.

Dr Keller

5/27/11

I took of time from work to take my wife (she does not drive) to your Tukwila store on Monday 5/23/11. She called the store to confirm the hammock she wanted was there. She was told that it was in stock. When we got there we were told that we could not purchase it because it was tagged - apparently they were doing inventory. We left the store. Unfortunately, Penney's does not care to lose a sale for such a pathetic reason (we asked the manager to make a copy of the receipt as evidence that the store sold it) but was told no. Penny's can assume that we will not take out time to shop there any longer.

You may call my wife if you wish to rectify: 253-941-5170

cant say	5/23/11
Two of your employees at the store in winston salem decided to put a big wad of gum in my hair for really no reason at all. To make things worse they are both hair stylists at jc penny.

sheila	5/15/11
how much is a stock worth for jc pennys ? and Mcdonalds? & whats their symbol? ANYONE KNOW ??

Joanne Price

5/17/11

P.O. Box 2316
Niles, OH 44446

Fundraiser by the Niles Band Boosters
to support the Niles McKinley High School Band

Hello!

We are the Boosters of the Niles McKinley High School Band�and we�re writing to you because you have a store at the Eastwood Mall in Niles, Ohio. That mall�quite a large one�is situated about two miles from our high school, and among the most faithful customers at your store are the students, parents, teachers, and neighbors of our high school.

We�d like to ask you to support us, and in exchange we offer you a unique advertising opportunity. Since we are a 501(c)(3) organization (our Federal Tax ID# is 34-1873254) your donation is completely tax deductible.

Our goal is to raise money for instruments, uniforms, and sheet music. There are 140 students in the 2010-2011 Band, which is 17% of the high school student population in Niles. They have just earned top scores at the Ohio Music Education Association state-level event for the second year in a row, so you know our students are serious about what they do! Many of them stand tall academically and will go on to college, to become tomorrow�s community leaders.

Please donate merchandise or a gift card to be used at an upcoming gift basket raffle. Your donation will convince our extensive family of friends and supporters to open their pockets wide at our fall fundraisers. We are all patrons of the Eastwood Mall, and a gift card for your store will be viewed as a premium item that will really help us out!

Here is the marketing opportunity that we offer in return:

The names of the stores that support our efforts will be displayed on a large sign at our Fall and Holiday concerts�free advertising to your local consumers.
A take-home leaflet with those businesses� names will be available as an adjunct to the Concert program; we�ll be asking our members to patronize the stores that support us.
In addition, we will be happy to set out any coupons or flyers that your store manager has at the time of the Concert as long as he or she gets them to us.
We will also post your store�s name as a Band Fan on our Facebook page.

We hope you will be as generous as possible to support the high school that is home to many of your customers. You can reach any of us at our phone numbers below or write to us at the address given above. Thanks for your help!

Sincerely,

NILES BAND BOOSTERS

Linda Richter Sheryl Russell Joanne Price
330/505-9689 330/716-0613 330/299-6714

Niles Band Boosters President 1st Vice President 2nd Vice President Secretary Treasurer Financial Secretary
A Parent Support Group Kelly Loney Matt Jones Lee Sheets Linda Richter Renee Baird Debbie Parsons
of the Senior Trustee : Linda Burger
Niles McKinley High School Band Junior Trustee: Nancy Hosey
Carla Dean, Band Director Sophomore Trustee: Susan Longacre
Charissa Broennle, Asst. Director Freshman Trustee: Val Jones
A 501(c)(3) Corporation Trustee-At-Large: Patrick Loney

pat gorman

1/31/11

pleas help me get a 4 dollar charge from a j c penny account that is not ours from 07' we never recived a bill ..never purshed any thing...not our debt but when my husbend applied for a truck loan..the rate was high because of our repossion!!! i ck credit report ant this 4 dollar debt..was 150 day plus and shows up being as bad as a repo!! dont show ammount!! pleas help as we dont know what to do!!!ph 626 8064833...address 2508 s westport rd indrp. mo 64052 thank you

SHARON

12/11/10

I WAS A LONG TIME LOYAL SHOPPER TO J C PENNY AS YOU SEE SIR I SAID WAS....THE TUSCALOOSA ALABAMA STORE IS WHERE I HAVE BEEN A VERY HAPPY AND LOYAL SHOPPER..
BUT AS OF 12-10-2010 MY YEARS OF SHOPPING AT THIS STORE OR ANY OF YOUR STORES WILL
STOP YOU WILL NEVER GET A PENNY OF MY HARD EARNED MONEY AGAIN NOR ANY OF MY FAMILY MEMBERS..I HAVE NEVER BEEN SO ANGRY AT A DEPARTMENT STORE EMPLOYEE IN MY LIFE ..
I DO NOT BELIEVE THAT YOUR COMPANY STRESSES CUSTOMER SERVICE AND HIPPA VIOLATIONS TO
YOUR EMPLOYEES AS THIS WAS VERY EVIDENT IN THE WAY MY NEICE AND THREE OLD GRANDDAUGHTER WAS TREATED FRIDAY NIGHT DEC.10TH AT YOUR STORE IN FRONT OF 30 PEOPLE..IT IS VERY EVIDENT TO ME THAT YOU DO NOT STRESS CUSTOMERS SERVICE AND HIPPA POLICY TO YOUR EMPLOYEESCALL YOUR STORE MANAGER OR SO CALLED MANAGER AND ASK ABOUT THIS SITUATION THAT OCCURED WITH AN EMPLOYEE ON THIS DAY..YOU HAVE LOST MY BUSINESS
MY SISERS AND AS MANY OTHERS THAT I CAN TELL ABOU THIS SITUATION..CALL205-343-0103

SHARON	12/11/10
I WAS A LONG TIME OVER 20 YEARS CUSTOMER TO JC PENNY AS YOU CAN SEE SIR I SAID WAS...

Shannon L Cooper

11/23/10

JCPenny sucks! I ordered with a $500 pre-paid card and when I got the items had to return about $200 worth. They sent me a check for half of the amount I was due, ripping me off. I called them and got that straight and told them that they would have to refund me with check as the gift card was not a credit card. Nothing comes so I call again and they say that they've refunded me my money to my CC. Freaking jerks, I didn't use a credit card for the order and when I went to go use the gift card thinking that maybe they refunded it back to that there was no money on it. JCPenny has ripped me off of $80 bucks.

Dina Sunden	11/15/10
I am really irritated with these promotional advertisments saying things are free and then you charge my credit card monthly with an amount that I didn't authorize. I have canceled my credit card .

Sharon Beasley

10/29/10

Your Fox Hills Mall store in Culver City is absolutely horrible. The manager, Matt Taylor was so rude to one of his employees. The music is very loud and she ask whether he could have it lowered so that she could "hear the customers' questions." His response.."No we are going to turn it up even louder because it brings customers in." I left the store, bought nothing. Other people complained as well. If he wants a club atmosphere then he should manage a night club...or children center. Also, why are their announcements in Spanish? Why should it ever be? They may be a large population but they are not the only ones and they buy cheap. I always see them open packages and one Spanish person told me she does it because they will but it on sale. WOW. Maybe I should stay.

amy nicole august	10/17/10
lafayette louisiana mall of acadiana store number 2482 needs new management it sucks dey not friendly poor responce and fake

Charlotte Mitchell

10/8/10

As a recent retired Director of Resource Management for the Department of the Army, I was always looking for potential employees that exhibit exceptional knowledge and customer service skills for future training and promotions, so I am contacting you to comment about my recent contact and experience with one of your employees who really impressed me.
My first experience with JC Penney Home Decorating was very difficult but the products were excellence and much better than any of the products from private decorators I had contact with in this area. On 23 September, 2010, as a returned customer, I experienced the most enjoyable, productive, and satisfying appointment with a Ms. Dianna Murphy, Decorator Consultant, from your Hampton, Virginia Store.
Ms. Murphy is young, very friendly and professional, and I believe possesses the potential to be one of JC Penney�s best consultants in the company. She is certainly a great decorator with such a �good eye� for style, color, and most importantly, she is very patient, having spent four hours going through fabrics and recommendations with me. I was so impressed with her warmth and her genuine concern to ensure I would be pleased with my future window coverings.
I must report that having Ms. Murphy assist me with choosing window coverings was so easy and such a good experience that it can only be comparable to having one of the top designers from the Home and Garden Television show come to my home!

Maria Sonntag

5/26/10

To Whom It May Concern
A few weeks ago I was in one of your stores in the Woodbridge Mall in Woodbridge, NJ. As I was shopping an audio advertisement came on and I realized it was in Spanish. I proceeded to shop and another one came on also in Spanish. I am Polish and as long as I was in your store I neither heard Polish or English on the audio system. This puzzles me as this is an English speeking country. When my grand parents came here they learned English because no one catered to their ethnic background. I put the things I was about to purchase and left your store, as well as at least one other person. I will not return. Please do not say that I live in a predominetly Spanish area. I do not. There is a large Indian, Polish and Italian population here as well. Of course we are all AMERICANS in case you have forgotten. I am not prejudice against anyone but if someone comes here from a different country, they made that choice to do so and it is up to them to assimilate into our society, not we to theres.

Sincerely,
Mariaq Sonntag

Jack Murphy

6/19/10

I recently Had a dispute with your Chaple Hill Akron Ohio Store over a forty year anniversary ring. I was very rudly told that There was nothing that J.C,Penny could do about that since I had a life time policy issued by penny;s and it was up to that insurance company to make it right, I notified your Home office and explained the situation and J.C. Penny lived up to Cash's way of doing things and said that I would be contacted in 48 hours, I was contacted by the Chaple Hills store with in 48 hours and was told that they would honor an exchange of the ring and that I should come in an do just that, Even tho the store said there was nothing they could or would do about this ring other than send it out for further repair, Your corporate office lived up to what I believe the Penny reputation is all about, so this 50 plus year customer will continue to shop J.C.Penny for living up to the James Cash Penny values in customer service

Thank you
Jack Murphy