110 Reviews For Intown Suites Headquarters & Corporate Office

Austin, Lamar location, This place does not even deserve 1 star, Very disappointed with the management and general manager of marketing. I had to leave a message for someone to call me back so I could complain, People knocking on the doors all hours of the night. People hanging off the balconies, doing you knows what all hours of the night. I was under the impression that there were drug dealers and hookers in the Intown suites. I asked for a refund because I only stayed one night and had paid for a whole week and the general manager of marketing told me I would not get my money back. Period. He was very rude. I will not go back ever to any of the locations. As far as your marketing department you better check your employees.

Louisville East Location 4604 Wattbourne Lane Louisville, KY 40299 Been through several "managers" nasty kitchen floor nasty carpet tables broken, been sanded down and repainted, wabbles microwave disgusting under the plate air outtake over burners filters never been changed nasty burners only have one setting high, despite a rotating knob with different levels 4 yo daughjter found a pill in the ac unit when we moved in.....lucky i have a smart girl and she handed it to me Phone doesn't work properly reported and 3 monhts later still doesn't work drug dealers and dope fiends now that it warm did finally put in new ac units mmy old on e worked better dumpter area kept disgusting food and maggots laying around it makes you not even want to get close enough to put your trash inside paint chipping off sinks where the painted over them because they were disgusting and wouldn't come clean pillows are plastic matresses have covers on them because they are nasty and or have bedbugs Top covers are nasty NOT FRIENDLY to CHILDREN.....expect that they be not heard or seen Maids are nosey and need to mind their own business and do their jobs No WIFI for you to buy a wire for plug in and its still slow as hell only here because i had no other choice none the less wouldn't come back again if i had to luckily will be gone from this rat hole soon

If you want to sleep in a place with boggers on the wall this is the place, dirty table, dirty toilet, dirty bathroom. no blankets, plastic pillows, no toilot paper, we are told to get our own, also no internet as stated on they website. corporate does not call back, I am sure that the only calls they get are complaints we took pictures and video to put on the web

The management is by far not the greatest. Concerns not met, poor internet service, Roach eggs growing in my refrigerator, the door was broken for over a week, ants, no bug services. I am going to Sue if not assisted. 6787904093

they didnt have my reservation///put me up in an out of order room and made me feel like it as my fault//they questioned me about moving the be(just sing it around but, they never address the weed smoking on the third floor and the people hanging out in the front and back like they were on the block..i was so happy to catch my flight out of ohio that i moved out a day early...the mgr adressed every resident by their first name but me i told him my name awas tina, i tought this would make him less rude and he never acknowledge me///every day i did something wrong and he let me kno //he stated we dont give out extra sheets or bedspreads//i was scred to ask for a trash bg or even ask to use the broom///i would not refer any one to intown suites east columbus ohio(by fort rapids

2601 Perdue Springs dr Chester va 23831 By far thee worst place I have ever stayed. Chocolate under the tables: Contact lenses stuck to the wall: NO FRESH LINEN: Dust bunnies everywhere! Upstairs disputes: loud neighbors! False information at check in: We were told to buy a Ethernet card, which we ended up paying 30 dollars just to find out we did not need it! The sink in the so called chicken sprayed water all over the place but in the sink! The drywall in the room was crumbling! Soiled bedding/ after room service (Cleaned) NO TOILET PAPER RE FILLS There were rotton watermelons laying out front which made the place look dirty! Spider webs everywhere! THE DRYER DIDN'T WORK!!! So we couldn't wash our clothes! AC UNIT BUSTED! this place was horrible! I WANT A REFUND!

I've been there for about three years and just left that hell hole.I need something that's under one star maybe zero.This place is the worst when it comes to management.The cleaning staff and maintenence I have no problems with them,the night guy is ok and no problems with him but the management is fucking crazy and don't know how to talk to humans.They are past rude,start rumors about the guests and get into everyone's business in the building.too fucking nosy on all levels.This is for certain management,the women,they are young,inexperienced and have shitty attitudes towards almost all guests.No guest in the whole building likes them and just tolerate these women managers..Never,never come to intown ZV1 in Villa Park

Intown Suite McKnight Rd in Pittsburgh. The place is nice enough. basic, no bugs, very light housekeeping - expect to do a lot of your own. FREE HIGH SPEED INTERNET IS A LIE! Sheesh - it tok me two hours and forty five minutes to get this page to open so I could post this. Can't use faceBook at all. I work online, and have to go to the freakin' Holiday Inn down the road and use THEIR internet to sent my work in, DON'T BELIEVE FREE HIGH SPEED INTERNET. A good old fashion modem would be better.

Actually this company (Intown Suites) does not deserve even 1 star rating. This is no place for the respectable and nice gusests to stay. Their publicity and actual experience are very irreconcilable. At least I can say so based on my brief stay at their Austin, TX location on Lamar Blvd in 2009. My suite was infested with roaches and one cannot even frankly complain so to the rogue staff and management. If you dare expose any shortcoming they all pounce upon you like a pack of wolves and evict you arbitrarily within no time forcing you out high and dry on the the road outside. Still worse, the corportate management would not do a thing to rein in their rogue local staff even when apprised of this situation and poor customer gets no where eventually.

In Town Suites in Va Beach, Va has drug addicts going into the ceiling and harassing guest by filtering Heroin like substances into rooms. This must be the way of introducing future prospective clients to the TERRORIST drug of sales. Spying on guest with kids is probably the PERVERTS thing. The management is aware of this, because they have video and a slack security person.

Very bad customer service. The North Charleston and Charleston hotels are bad.

Do not stay at Intown Suites 1727 Oak Village Blvd., Arlington, Texas 76017. Very, very poor customer service and they always invade your privacy and come into your room unannounced or cancel your key card and you always have to go to the office for reactivation. You can never reach the after hour assistant who is on call and he never return your phone call if you leave a message. They have very shady people moving in and out, drug dealers etc. They must train their managers to have extremely rude and poor customer service. The beds are very uncomfortable and the pillows are made of plastic and the pillow cases never stay on and the carpet is very dirty. I guess the corporate office does not care and don't care what their managers eand other emplyees do and they speak with very sharp tongues and the police are always at the place. The housekeepers do not do a very good job. All they want is your money and nothing more. After the first day of moving in you can forget. They act as if they are doing you a favor. They don't explain any rules and regulations to you when you move in, you have to read or find out for yourself.

I'm at Intown Suites Hendersonville,TN (North Nashville Region) I stayed here off and on for about 4 years. I've been in 5 different rooms in that time. As always every room had some kind of problem with it as I expected. This is not a up-scaled hotel by any means. Considering the kind of people they let in and out of here. My complaints are the same as everyone else's comments on here.I've never complained before until now. When I came here with my boyfriend we had little to no money. I was grateful to be able to have a place to stay long term with no lease. I've let things slide on occasion. Until, back on November 06, 2010 I had an accident on the property. I fell down a flight of stairs due to the lights being out on the property. There wasn't a power outage in the area because the lights inside the rooms were on. Outside was pitch dark I couldn't see anything it was 6:00am and I had to be at work. The only lights I could see were the lights from other business about half a mile down the road. When I fell down the stairs I screamed for help I couldn't stand I luckily had my cell phone and called my boyfriend. He almost fell down the stairs himself because he couldn't see me or the steps. I later went to the ER with excruciating pain my knee was very swollen. I got my x-rays done. They couldn't find the problem because I was retaining so much fluid it made it hard to see in the x-ray. They sent me to an orthopedist after some of the swelling subsided and had an MRI. This test showed that my knee cap had dislocated. I also lost some of the cartilage and bone in my knee which I'll never get back. It took me 3 1/2 months to heal. During all that time I had to miss out on work so I didn't have any money coming in. I had to pay for many hospital bills, pain medication, physical therapy, etc. This injury hurt me not just physically but financially and emotionally too. I felt helpless. I was physically disabled in the worst aspect. I figured out about a month later that they had a new guy reset the lights on the property for daylight savings time. So he just turned off the lights completely. Well guess what, This is the catch INTOWN DOES NOT HAVE LIABILITY. At least that is what they'll tell you. The manager of this property told me there is no liability that all that they can do is file an accident report which does nothing. I asked for the number for corporate. She said that she can't give out the number and that she would call for me. I told her to have them call me. Surprise, I never got a call and there's probably no accident report either. I payed hundreds of dollars for an injury that should have never happened. This is negligence to their customers. My knee will never fully heal. I will have pain for the rest of my life. Thank you Intown for caring so much about your good paying customers. For anyone thinking about coming here, don't. They will not pay for any of your injuries, or your guests injuries on the property.

The manager Steve is very rude and nasty. I had just payed for the week and asked for m y money back withing 45 mins. because he banged on the door very hard twice..scaring my baby awake...he asked me what am I smoking on in there (through the door) accusingly. comes in all of 30 seconds leaving me looking dumb? what was all that about. I quickly went to the front office and requested my money back. One of the workers here says that he is rude to most of the customers and the employees. I called corporate office and everything is automated...the rooms are pretty clean but I refuse to spend my money with a a-hole of this sort. garner nc hwy 70 East

I am currently staying at the INNtown suites in Dothan,Alabama. First the carpets look like they neeeded to be claned years ago,when I walked across the ten foot length my socks turned black from the filth. Than three weeks ago I was promissed a larger room which they told me they would hold for me. To this day I am still waiting on that room. Obviously their staff is nothing but liers. I will be telling my corporate office to no longer use INNTown Suites until they can figure out WHAT CUSTOMER SERVICE IS which they appearently have no idea what that means.

I am staying at your Orlando location on Major Blvd. This place is poorly operated and the staff are rude, condescending and inept. My wife and I checked in on Fri. the 11th of March. For 2 days we had no hot water in the bathroom and no cold water in the kitchenette. We also asked for another room since checking in, but to no avail. The fridge stopped working and water was leaking and our food spoiled. In addition the cook-top had no power and we couldn't cook. Our toilet was dangerous and rocks when sat upon. I told the manager and she was very rude and said she could change our room. My money was good and as the editor for a very large travel and tourism magazine I will very soon write and post very distasteful articles about this location and how they run their business. I also have a health issue as I need open air and have been leaving my door open during the day. Just a few moments ago one of the male staff came and harassed me quite adamantly and told me very forcefully that I must close my door and window right now and I can never keep either open. This is a ridiculous rule and interferes and jeopardizes my health. I simply asked for a health exception to their rule of being able to keep my door and window open during the day many and they became belligerent. I asked for a full refund on the weeks rent and the staff axtually laughed and said 'good luck.' . Call me on cell ASAP. Mike Smith

I'm from the Cincinnati area and staying at the "Intown Suites" in Chattanooga (on Gunbarrel Road)...I'm staying here until I find a comfortable place (an apartment) & know where to look for such. I cannot say things are that bad here, the room I have is clean & I have seen no bugs. The weekly "housekeeping" is the bed sheets changed, trash cans emptied & a vacuum ran across the floor...NOTHING more. No bath towels are replaced weekly--or for that matter, I guess the bed comforter stays for the duration too. Thus, plan on washing your own...you get one set, that's it. The "kitchen" is a fridge, a small microwave, a one-hole sink, and a couple overhead cabinets to match the two-plate, hot-plate type stove. You can fit a pair of plates onto the 30" square table...but nothing else. There's nothing else...no silver-ware (I'd buy my own if there was), but there is two ice trays. The billing is mucked up too. It's a "bill in advance" system. Don't be a day late or you're done. I've been here over five weeks, for the first time I wanted to be billed like a "normal hotel" & pay a weekly rate on Monday instead of Saturday. I was told that I'd be locked out of the room. I was told I could pay for that day (Saturday) and Sunday...and Steve was nice to include that payment would be by Noon on Monday....as he looked at me like he'd never seen me before & was somehow doing me a favor. I gave him the money, which seemed a lot at $45+ a night (a week is $200 total)...and I asked, he said that was the "stay over" rate. I said why couldn't I get the interpolated weekly rate for two days...since I'd been there for over five weeks, and we all knew I'd be there paying two weeks in advance on Monday (the day after tomorrow)...he said I get the weekly rate when I pay for a week. Nice Steve...thanks for the math. The Internet connection hasn't ever worked here. Each time I'm asked about it I'm given a stack of copies referred to as "instructions"...looking at this, none of the screen shots apply to my computer's operating system. Besides, I've never had to reconfigure my computer for a simple CAT-5 cabled Internet connection . Oh, bring your own cable...there's none in the room. So after weeks, I'm asking again today...the offer was to go to another room & try it all there. No offer was ever made to see what's going on in the room I'm in...or to try to diagnose that. So the story concerning the Internet still evolves... In a scale of 1 to 5 in customer service...this site gets a 2. The billing methods suck, whenever I've gotten a room...at check in they print my card, and bill me when I check out...it's the opposite here. Why? The pillows are some sort of "plastic" institutional-type strange things. Why they have pillow cases, I don't know...they slip out of them. I've bought my own pillows. The maid service isn't much...yet they have a higher level of personality than the manager does. The kitchen is tiny, the water flow in the shower is weak at best, and if they're going to have a coin operated laundry...get a bill to coin changer for gods sake! For a week's stay...I wouldn't waste my time here at all. For a night, definately not. For an extended stay...I'd look at other options & see what's available. I'm feeling like these guys are feeling like they're doing me and the rest of the community some sort of favor. I'm not really on board with that idea at all & once I get comfortable where I am here...I'm moving. I think businesses like this are poised to take advantage--just as it was today. I was basically ripped off for $30 bucks with being billed at a different rate for two days. Thanks Steve...winning hearts & minds.

intowne suites on major blvd in orlando is a ghetto !!!!!!!!!!!!!!!!!!!!

Inn Town Suites here in Louisville, Ky is NOT a company that you want to pay your hard earn money to stay. The general manager Robin Thornton is very rude and nasty. The rooms never get cleaned appropriately, roaches have been seen and customer service lacks! I complained to Alex the Marketing mgr of this area, in which he was very defensive and ended our conversation after stating that he was offended b/c I asked if we were bein treated this way b/c we are homosexual. If you can AVOID staying @ an inn town suite, do yourself a favor and DO NOT CHECK IN!

Do NOT stay at InTown Suites in San Antonio, Texas it has bugs! Very odd smell in the room also but the bug problem is horrible, the manager is very very rude and will do NOTHING to solve a dispute about the bug problem. RUN DO NOT WALK AWAY FROM THIS PLACE!

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