Incredible Pizza Company Corporate Office | Headquarters Contact Phone Number & Address

R B

2/28/12

Had a birthday party at the St. Peters location Saturday for my Grandson. We paid for the 15 children, as agreed; but my daughter's credit card was also charged for 15 adults! No one at Incredible Pizza will explain HOW they came up with this number and WHY just tag it to her card? There were not that many adults in attendance! Three of the adults still have their receipts, another paid by credit card, others said they just left their receipts on the tables or threw them away with their plates because they were not informed they were to turn them in (my daughter was not informed of this policy either when she booked the party). When I stopped at the register to inform them I was there for my grandson's party and asked if I was to pay at the register or the birthday counter, I was told "I just need to stamp your hand." She stamped my hand and let me in; so I thought I did not have to pay. We know how ONE of those charges made it to my daughter's card!

My daughter has made THREE attempts to speak to someone at St. Peters - Sam did not return her call, Joe said she needed to talk to the general manager, and Jordan Cubbs will not return her call. Today I tried to reach Mr. Cubbs, was switched to the call center and placed on hold for twelve minutes while the operator tried to find someone in the St. Peters store to talk to me. No one ever came back on the line. I then called the Corporte Headquarters to speak to someone in Customer Service, and guess what? VOICE MAIL! I left a message over an hour ago - still have not heard from anyone.

Overall, the children had fun in the game room; personally, I would not pay for the food by choice; the different theme dining areas are entertaining; desparately need more staff to clean tables, wipe spills, and replentish supplies!! You certainly do not get your money's worth.

Felicia Kates

2/22/12

I just left your establishment here in Saint Peters, Missouri. The food never changed from the lunch menu to the dinner menu, only the price. Even after that there wasnt properly cooked food, heat/temperature wise, taste, unidentifical items, not labeled. I was having my nephew and neice birthday party at this location, very disappointing and especially at the price point. I did speak with the manager who wasnt very helpful. My email address is malise51@yahoo.com.. I will await your response, prior to posting unsatisfactory information warning others about this bad experience via the internet resources, youtube, facebook etc...