Icon Health & Fitness Corporate Office | Headquarters Contact Phone Number & Address

Charlie

5/17/12

I am writing this in an attempt to help any ICON customers out there. If a customer calls ICON for help on a machine they are helped as quickly as possible however if the customer does not have the model number and serial number of the machine then the call will go very slowly and the customers waiting in line will wait even longer. There is an automated recording during the wait period that will repeat "Please have your model number and serial number available" which should give you plenty of time to get the information. Without the model number the call cannot be completed and you will end up having to call back in again. The model number is the number on the front cover of your Users Manual on the LEFT HAND SIDE. Under the model number is a blank line where you need to write your serial number in. Under the blank line there is a picture of your machine with an arrow pointed to where the serial number can be found. For quicker assistnance I would suggest registering your machine on the web site www.iconservice.com at least 24 hours prior to calling. That way your telephone number will pull up your machine information. I would suggest having your manual with you as there is an exploded drawing and parts list in the back section of the book that you may want to refer to if you run into any questions about parts.

Unsatified Customer

4/23/12

I have a treadmill that I cannot even put together because the hardware was missing and it has been weeks and still no response from Nordic track. Oh, and by the way, if you get a commercial 2150 treadmill, it is not for commercial use. Nordic Trac voided my warranty because I put the commercial treadmill in a commercial building. They said it is not meant for commercial use. Go figure. I have called several times with no response and I still have a treadmill that I cannot put together.

roberta

3/6/12

I have a Nordic Track treadmill for which I need servicing. I have had multiple problems trying to arrange for parts and service w/ representatives of ICON not the least of which was the impossibility of contacting an agent. Not less than 3 times I had to call customer service, 2 of which were due to an error on their part. Each time I waited on the phone for at least 10 minutes, the last time over 30 minutes until the battery in my phone died! In addition the agent screwed up the first order because he failed to order all the parts that I had authorized. The issue, that I had discussed with the agent, was to avoid a second $100 +/- service call by having all the parts when the service technician came to fix the treadmill.

Tom Byrd

9/23/11

What a joke and one that is not funny at all. Bought a Tour de France bike and it is a true Tour de Farce made in china. Original bike came 2 months after order. Thank goodness I had express shipping! It was damaged before put into the shipping box and as it turned out, beyond repair. They said they would replace but I would have to wait a month. I returned the damaged goods and then got word there would be further delays. Response by email was nonexistent until I went ballistic on phone and then ceased after that.
Complaints will be filed with the corporate offices, if I can find an address, BBB and Utah Attorney General. The promise of financing could not be accomplished online, 60 day delivery by "express" shipping for $75 is false advertising and representation that they have Customer Service is misleading. Everything that comes through Utah is normally very impressive and with totally impressive customer service. This company should be run out.
Don't expect the purchase of this product to lower you blood pressure.
Tom

M MOLNAR

8/24/11

The most poorly ran company I have ever been forced to deal with. I bought their ProForm Treadmill and after several years, needed a new part. After three weeks with no ability to get a live body on the telephone and being disconnected at the tail end of trying to make an online purchase, I finally started calling their corporate headquarters which was difficult since they don't make it easy to find the telephone number. The VP Ops, while nice, pretended he had no idea his service was so bad and said someone would call me to take my order. This occured and when the part arrived, it did so without a single document showing how to install it and the manual didn't provide that info either. I WOULD STRONGLY RECOMMEND YOU BUY YOUR WORKOUT EQUIPMENT FROM ANYONE BUT THESE FOLKS.