Hyundai Motor America Corporate Office | Headquarters 10550 Talbert Ave. Fountain Valley, CA 92708 (714)965-3000 Reviews For Hyundai Motor America Corporate Office monte owens 5/23/12 I bought a Stana fe 2005 that is and have had it back to the now three times for catalytic converter problem they have replaced the bank one converter and now the bank 2 converter is bad and waitting for the part to come in to fix it. I think the down stream conver is bad also i think they are waitting till the 8 years or the 80,000 mile warrenty is up so I have to pay for it my self. I thinking it would have been better to not buy the thing as it will not go up a hill very good right now but the dealership is not listening to me. Mattie Oulton 5/23/12 I bought a used 2004 XG350L and have had head aches ever since. They tell me my problem is my air bag light keeps coming on because i keep moving my seat and the electrical wire for the air bag is running under my seat and ever time i adjust my seat it is running over the wire for the air bag light. Every time I take it in to be repaired it cost me and not the company who built this dam thing. Why should I have to keep paying for a factory defect? Does anyone else have this problem or ever heard of it? Hector L. R. 5/23/12 took my hyundai accent in to the repair shop three times for vibrating front tire but the monkeys that work there cant seem to find or fix the problem. probably waiting for the warranty to expire.will never buy another hyundai again. Judy S 5/8/12 We were contacted by Giuffre Hyundai in response to an on-line search. We were promised an Elantra for an agreed upon price for CASH if we came in the same day, which was how we wanted to pay. We confirmed this in conversation with Amanda 5 times during the course of the day. Of course the car we wanted was not available when we got there, the woman we had dealt with had left for the day despite telling us she would be there till 9 pm, and financing was the only option in order to receive the pricing promised. In addition,and no more than 2 feet away from us, two salesman proceeded to get into a physical altercation right on the sales floor and needed to be physically restrained. Prices quoted were not the actual pricing when we signed financial papers. Bait and switch for sure. By then we were signed, sealed and taken. We went in with high hopes and left sick to our stomach. No joy with this new car. Never again. No Hyundais ever again. Here we come Toyota or Honda Nicole C 5/10/12 I purchased a 2004 Hyundai Accent brand new never had any major problems til my transmission started to slip after 90k miles had that fixed and I few months later my car stopped on me I contacted Don Carlton Hyundai here in Tulsa, Ok several time to get a dynastic on it with no responses from the service team I then had to ask to speck w/ someone higher up. After speaking w/ management the offered to do the dynastic for free to let me know what the problem was. I received a call the next day saying that it was I'm pulley n timing belt that would cost a little under $200. Later that day maybe the next I received a call from someone not in the service area saying that just fixing the pulley n timing belt would not fix the problem n someone would get back w/ me. Well, no one did. I called back the following week to ask what was going on n someone tells me that the valves had been damaged n once again fixing the timing would not fix my car. I told them NOT to do anything to it.. As I attempt to go get my vehicle, my car was tore apart as if the began to fix it and said they had never contacted me. Very rude service manger, rude owner and manager of the dealership after long awaiting a phone call for him said he would contact me back after specking w/ his service manager. It's been long over a month almost two and has yet to hear back from him. Poor poor poor service!! Angelina Cimmino 5/19/12 I bought a 2011 sonata Hyundai New. 18,000 miles and I need four new tires. The car was serviced by Hyundai and supposedly tires were rotated when I had the oil changed. I brought my car in three times because it kept pulling, the mechanic claimed alignment was done every time I brought the car in. Last week I brought my car in again because car was still pulling to the left. Mechanic told me front tires were bald and he would not do alignment until I replaced tires. I told him to just do the alignment. Car is still pulling. Manager told me the tires are not under warranty!!! I don't think I'll be buying another Hyundai. Bottom line I brought my car to Costco for new tires, mechanic stated that the tires were never rotated. After buying four tires for 612.00 I'm very disgusted with Hyundai, who the hell does not give you a warranty on New tires? HYUNDAI shame on this car manufacturer. Wayne Forsyth 4/27/12 I am not on here to knock Hyundai vehicles. I am very dissatisfied with the level of service I have received from Romero Hyundai in Ontario, California. I have recently purchased two vehicles from them and have had nothing near the support they promised. The first issue was the trade-in. Romero took over 3 1/2 weeks to pay off the car. My girlfriend recieved notificatio from Toyota that she will receive a 30 day late on her credit. When I contacted Romero, Phil, the salesperson alluded that it was "our" fault and not Romero's. I hung up on him. What a liar. The second issue was when we did the 3,500 service. I had 2 emials confirming my appointment. When I called the night before to confirm, I was told it was not scheduled. When I called Phil he said he would correct it. He called back and said it was with Dave the service manager at 730am. I mentioned that I did not want my girlfriend to come in at 730am and leave at 930am for an oil change, and to not put us on. She left at 925am. I called and spoke to Jamie and made my complaint. She said she would look into the issue and have Dave call me back. The Romero Service Manager NEVER called back. Talking to Jamie at Romero is totally useless. Never again! Anthony A 4/30/12 i bought a 2012 sonata GLS from major hyundai, PA and i am so sorry i did. the best thing about the car is the gas MPG. the car was in the shop for 4weeks for repairs and now i have to take it again, and the dealership is pushing me around and now does not even want to take the car for service. i need help. all this money i spent on this and now nothing. should have went with a Honda or Nissan. Marc Buchanan 4/14/12 I bought a new 2011 Genesis sedan and I have never been so happy and pleased with a car. The only thing that you need to do is move the seat controls on the doors. I also have a Kia Amanti and the controls for the seats are on the door and I love it. Easy access quickly if I'm not comfortable. You put them on the doors in the Equus and the new Azera. I would trade my car in and get another one if you put that feature in. I have no complaints about the Genesis, I love it. The owner of my company drives a Range Rover and he was very impressed with the workmanship of my car. Good job Hyundai just move the seat controls because I cannot afford the Equus yet. Rrichard R. Dohm 4/10/12 I have just purchased a 2012 Elantra Touring sedan. It handles beautifully but has the hardest ride of any of the 30 plus autos I have owned since 1944. I don't know how I missed this feature in my short tryout. I contacted the salesman who suggested I lower the tire air pressure from 36 to 32 pounds. This helped some but I am afraid the car is going to make me sick on rough roads. I would appreciate any suggestion you might have for alleviation of the problem, but am afraid I will have to change cars soon. I would have to rate the car at 1 star because of the ride. It certainly would be nice if there was a return policy of 24-48 hours. Richard R. Dohm 3607 Augusta Drive, Columbia, Mo. (573) 449-7548 (Joe Machens Hyundai dealer, Columbia, Mo.) Thomas Magee 4/9/12 I purchased my 2010 elentra right off the showroom floor with 7 miles on it, now with 38,000 miles the transmission is slipping. Not one dealership can find anything wrong with it., About a, week ago I got a call from one of the former mechanics and was told a shocking truth. All 5 times my car was at the dealer it was only checked once. And was told that there was a issue, but the service manager told him just to reset the codes. I have hired a New Car Lemon Law attorney. Now all of the sudden hyundai corp and the dealer wants me to call them to drop the case. The case was filed 3 weeks ago. There promises of replacing the trans and to credit me 5000 dollars to the payoff? My attorney furned it down we are fighting theze big idiots all the way to the top. Looking for people who have the same issues, the more people join the more I rt will hurt them where it hurtz. In the fat wLlets. Wendy 3/31/12 I just purchased a 2012 Accent. I drive 40 miles to work on the interstate everyday. Once I reach 70 mph, my car starts to swerve to the point I almost run into the other lanes. When I try to correct the car it gets worst.Onetime, I almost ran a car off the road. Terrifed to drive, I took the car into the dealership and was told it's my electic power steering. I was told there's nothing they could do to help me. They told me I need to get USE to the sensitive steering. Seriously! I was told, by the dealership, the sensitive steering does not change even at high speeds. If I turn my steering wheel a little bit my car will go in that direction very fast. This is VERY dangerous. Hyundai needs to fix this problem before someone gets hurt. Disabled Vet 3/25/12 I want to say that I will never buy another Hyundai ever again... The customer service that I recieved should have not been given to me.. I was told that "I was one of Those people who have to be told no more than once." What I want to know is what is Hyundai refering to, the reason why I ask Hyundaiis because it came from the employees mouth.. the second thing is when is a customer told no that they cant talk to a supervisor. I dont care if a final decision was made on my case. I find that an email has not even been responded to. I am going to the better business bureau. Hyundai Coperate America does not need to treat people as they have, look at GM. Thomas Whale 3/26/12 I purchased a 2009 Hyundai accent four door manual, it has 54,000 miles on it and the clutch is slipping in 3-4 gears,this car is babied no hard driving,called dealership and they right away tell me if its wear and tear than I will have to pay about 1,000 dollars to have repaired, what happened to your fabulous 100,000 mile warranty, 54,000 is low miles to have this happen. Seems all they did was try to get out of paying for repairs. Will not buy another one,the dealer also went on to tell me my car was actually only warrantied for 60,000 miles so make sure you read between the lines. Carrie Hipskind (Goodyear, Arizona) 3/26/12 I will never buy another Hyundia as long as I live! I dont care if I have to walk! I've owned 2 Elantras, both having problems that no one could figure out. My lastest one a 2005 bought new and bought the extended warrenty, has a vibration in the front end that no one knows whats wrong.I have bought new tires, 4 new stuts & replaced the front axels and motor mounts. The dealership (Earnhardt)said they want to find the problem and they would speak with corporate to get the engineer to come and look at my car. Of course they never did. They waited for my warrenty to run out and coroporate says they are choosing not to give me any good faith. Whatever that means. Even though the problem was while my car was under warrenty. The dealership lied to me and corporate treated me like I was an idiot. I guess I was in buying a Hyundai. Your warrenty sucks,your dearlerships suck! The only reason I gave you one star is because you gave no option for minus stars! I have a big mouth and I will tell anyone that will listen not to ever buy a Hyundai. Even though I am stuck driving a shit car for now, I will have a bumper sticker made telling people what I think of this car. I've done it before. G. Profeta, Vero Beach, FL 3/26/12 On March 15, 2012 I went online to look at the new Hyundai Accents. I had been reading good reviews about this vehicle and priced one with my local Hyundai dealership (Route 60 Hyundai). On Friday, March 16 I was contacted by one of their internet salesmen and asked if I was interested in purchasing a new Accent. I said I was, but already communicated with another salesman earlier this year and we agreed to wait until the summer when I would have some more principle paid off on my current vehicle. The salesman that was on the phone asked me to see him before noon on Satuday, March 17, and that he can get me "out of my current car and in to a new Accent." I met him on Saturday and we agreed on a 2012 Accent GLS 4 door with all of the options. This car had 134 miles on it and was returned in one day by an older couple who actually traded "up" as I was told. This vehicle was considered pre-owned so I knew that all of the warranties may not be in effect but the 5 year 60K mile bumper to bumper warranty was and that was enough for me. We went through all of the negotiating and hoops that new car buyers go through and within 20 minutes I was told that my credit was fine and I was approved by Hyundai Capital America for 75 months at 5.9% on the pre-owned vehicle. I signed all of the paperwork, was announce as a new Hyundai owner and shown to my "new" vehicle. I really fell in love with this car. On Wednesday, March 21, I received a call by my salesman that I needed to bring MY vehicle back because no bank would finance the pre-owned vehicle, but all contacted would finance me in a new vehicle. This made no sense to me. I reluctanly went back to the dealership and allowed myself to be coerced out of MY Accent and in to a "new" Accent with less options for more money. I was told that I could pick from three on the lot. 2 were entry level 4 door GLS models and the third was an Elecrolyte Green 5 door GS. I told the finance manager that I wanted to be put in to the same model with all of the options and he said "my boss won't allow that, for we are losing money as it is." Remember, it was the dealership that called me and said they would have no problem putting me in one of their vehicles. I did not know what to do for it seemed as if they were trying to help, which they weren't. I was also told by the finance manager that if I choose the green GS that Hyundai would include 3 years maintenance at no charge. When I signed for my new vehicle I was charged for the maintenance. When I mentioned this to the finance manager, he said he never promised me the maintenance program. Needless to say, I felt lousy, and like an idiot went along with them. The next day when I returned the second key for the GLS, I noticed that the GLS was not on the lot and has not been on the lot since. I also noticed that there were three new Accents on the lot that had been delivered Wednesday evening or Thursday morning. I can only presume that the GLS may have been promised to someone else for it was gone the next day. I went to this dealership with such high hopes and left sick to my stomach. How can someone say "your financing is all set" and then say, "no one would finance you." Do I get my lawyer involved? Will corporate be able to help? Or am I screwed? Any assistance would be appreciated. shirley butler. 3/21/12 I have a 2002 Hyundai, that I take very good care of. It has only a little over 92,000 miles on it and the transmission is going out of it it.The mechanic put it on the computer and found out, that's what wrong with it. I live on a fixed income and theres no way I can pay to have it fixed, you need to quit telling lies when you advertise. the cars aren't near as good as you make them sound. Im so very disappointed. I wouldn't tell anyone to buy one, if fact, I'd tell them to stay away from Hyundai. Shirley Butler. Linda Bailey 3/23/12 It was my understanding when I purchase the Hyundai Tucson it had the best warranty of any of the other Auto makers. That is until you need to use the warranty. I brought my car to Global Hyundai because when I went to have my oil changed, my mechanic told me the engine was burn oil and to take it back to the dealer. It was not leaking so the engine was burning the oil. Well I did, they did not honor the warranty in full. I received some story that because I didn’t change my oil exact every 3,000 miles there was slug in the engine and that was the reason I was having engine problem. It cost me $3,100 for them to rebuild the engine and change the belts. I should have only been chargde the $700 for all the belts to be changed. I was interested in the Hyundai Vera Cruise but no more. You do not stand behind your warranty. sean 3/15/12 I brought my 2008 used on 4/30/12. Since then I have had to go back several times. The first time for my antenna couldn't get XM, now my rear winshield is somehow not receiving the signal and I don't have XM, I will have to pay for a new rear window shield. Then I had to have something else done that took 4 hrs and they would not let me leave until they received payment. But the problem was under warranty and they were waiting for payment. I was besides myself, and let them know. The service person told me to watch my tone and then followed me in the bathroom in a threating manor, nothing was done about that. Now I brought my car back again 3/9/12 for engine trouble and today is 3/15/12 and I have no clue what is wrong. I keep getting run around by Hyundai, and the warranty company The Mechanic. Neither of them wants to pay for the engine. I have had to rent a car and had to pay for it myself. Hyundai never offered me a vehicle or anything for that matter. The service department and the service manager is lousy simple as that!!! I still don't have a car and was told I would hear from the service manager in 20-30 mins it has now been over and hour and of course he didn't call me back. Another day wasted and no car. Tess 3/5/12 I brought my car in to have some sensors replaced. This was necessary for my car to pass inspection. It took 2 1/2 hours to replace the sensors and it cost $708 in labor, $1600 total. MY GOD! $708 for 2 1/2 hours labor. I will never again purchase a Hyundai. I have few complaints about the vehicle but your labor costs to keep the warranty are highway robbery. B McD 2/22/12 We have had a brake noise in my 2010 Tucson for over 15 months. Three service employees from our local dealer have ridden with us and heard the noise. Some minor efforts were made to fix it, but the noise remains. Our service manager says that he has seen "about ten" 2010 Tucsons with exactly the same problem, that the problem is a design flaw that Hyundai is aware of but unwilling to address. I took this info to Hyundai, even to their executives, but they are simply ignoring me. A ten year warranty means nothing when they can't fix your car. Don't ever buy a Hyundai. Disabled Combat Veteran 2/22/12 I want to make a complaint about the woman who harrassed me on the phone after I paid my car note and also the manager who would not give me the information that would help me get in contact with headquarters. I do not want to follow the simple saying tell me and I will file the complaint for you. I want to speak to the highest manager in charge of this shit company and make my complaint. Sharon Lout 2/10/12 I purchased a 2012 accent and last knight I ran over something in the road causing a blow out on the right rear tire. I went to the trunk to get the spare and there was none I finally made it to a tire shop and they charged me 40.00 dollars to replace it with a used tire so I could get home. I purchased the 5 year road hazzard warentee. But were do you take it to get it fixed?.Not to Hyundae they have no tires. Hyundae should inform the custermers about this.(No spare,no jack thing and were to get it fixed.)Road side asstance can't even help they will only tow you to the nearest Hyundae Dealer after waiting 2 hours for them. But wait what if the Dealer is closed and just remember they don't have tires what do I do now? Sharon Lout 2/10/12 My 2012 Accent clames to get 40 miles per gallon If I am lucky I get around 25 MPG False advertising. With this and no jack and spair tire I won't buy another one. I have owned 4 Elantras in the pass and they were Great. 2012 Hyundae FAILED to make the grade all cars need a spare tire if for nothing else safty. D R 2/9/12 I went to Jenkins Hyundai in Ocala, Fl. for a simple oil change with an appt. at 3:30. The sales person and managers then held my car and keys hostage while trying to force me into buying a newer vehicle from them. I kept telling them I just wanted my keys and car and they told me the car was still in service at 6:00 pm. They kept telling me they didn't know what was happening, still while pressuring me to buy another vehicle. Then they told me service was closed and my vehicle was locked inside and they didn't know where the keys were. They told me to sign an approval with outrageous figures on it and to drive the other car home. I kept saying I wanted my car and they better get it out for me. Then the salesman was saying he would probably have to take me home. At 8:00 pm I was given the keys and was told they found them in the safe and my car was sitting outside back towards service. I was outraged by the people there and was close to calling the cops. I have since told several people about it and they are horified. Jenkins Hyundai will never Ever get my business, they are still hounding me about buying that vehicle. Michael S. 2/6/12 With only 53000km on a 2004 Elantra the clutch went. Was told by my Dealership that it would cost $1000-$1400 to replace it. After doing a little online search I found that I was not the only Elantra owner having this problem. Called the Dealership today to speak to the manager and he said that 53000km is not too unreasonable for the life of a clutch and it could have worn preamaturly because of my driving style. My last car (1988 VW Fox) had 247000km+ when I finally got rid of it. Told the manager that I was taking it elsewhere to get fixed and once it is fixed I am selling this LEMON and buying a different brand of car. Grant Leslie 2/7/12 May of 2011, I leased a Sonata from Hyundai. To save money on interest, I asked the dealership how much money I would save if I paid upfront the payments times 36 months. Close to $2000.00 was the answer. I prepaid the amount as told by the dealership, and thought my troubles were over. In June I received a statement for the monthly lease payment. I of course notified the dealership and Hundai's financal dept. At this time the dealerships Gen. Manager,Sales Manager,Financial Manager, and Sale Rep, assured me that I didnot owe anything and they would make it right. The next month another payment statement from Hundai Finance. This time I called the Finance Dept. after explaining the problem, they said they have no such policy as to the agreement I had with the dealership. After 2 more months of talking to the dealership, the dealership paid the differents. The dealership did make their claim that they would remedy the problem. For 3 months I received statements from Hundai Finance with a zero balance due. Come January of 2012, a statement from Hundai finance say 1 month patment is due. I contacted Hundai's finance dept again, and they have no clue about the situation. Back to the dealership and talked with the finace manager. He is now trying to get the situation taken care of. Seems the right and left hand are not connected. My solution to Hundai is: Let me pay you the payments of the months I have leased the car and remit the remaining monies. Keep your car, I don't like it anyway. Jane Harrigan 2/4/12 I am so sorry that I bought this sonata I was pushed and pushed from the sales people. I have never felt such pressure at any dealer like this in all the years I have purchased a car. I felt like i couldn't breath with all the people that were pushing me.I will never do business with them again nor recommend them. Deane Bennett 2/3/12 I have a 2011 sonata 2.0 T love the car but have a batt. light that flashes at me every morn.when I leave to take my wife to work. has been back to the dealer and there tech. help line told them to clean groung cables. now it stays on for 2-3 sec.about 2 or 3 times every morn.after that never comes all day.car is going back to dealer 2-6-12 time will tell if they can fix it.they have ran check on batt.checked voltage to batt.checked ok. if anyone has had this happen and has the fix let me know please.better yet let freehold hyundai know there in freehold new jersey THANKS Debbie Alekna 1/31/12 I own a 2006 Hyundai Sante Fe. In 2009 the passenger seat sensor for the airbag failed. The seat had to be flown to California for repair. Now, in October 2011, the air bag light came on again. This time I am told that the sensor in the passenger side seatbelt has gone bad. It will cost $300.00 alone just for the sensor. A mechanic at Priority Hyundai in Chesapeake, Virginia, stated that the seat sensor and the seatbelt sensor failing is a common problem with that vehicle. So, if it is a common problem, why isn't Hyundai recalling their vehicles to correct the problem instead of passing the buck onto the consumer? I rarely carry passengers in my vehicle and know that the issues are an engineering/manufactuer flaw. Stand up, Hyundai, and back your product instead of stuffing your wallets. I would like to buy another Hyundai but will steer clear of a company that cannot admit and correct issues that adversely affect their product and eventully the public. Susan 1/27/12 I paid 30,000 for my new Santa Fe Oct 30. I have taken it in 6 times with problems with my seats... NO HELP! No service! Huge waste of money! Wish I would have bought a Toyota! Do not go to Antioch to buy a car! Once they get your money service goes out the window! John Watson 1/12/12 I purchased my 2012 Hyundai Sonata 2.0T Turbo in late August 2011. Since then, I have brought my car into the Grossinger Hyundai dealership (Lincolnwood, IL) at least 5 times for an Engine isssue. Supposedly it was fixed and the issue was resolved the first time, but wasn't, and same followed for the many other times I brought it back afterwards with the same end result; my car was still messed up. Finally, after the fifth time the problem was found, and a part was ordered for the engine. BRAND NEW car, drove it off the lot with 30 miles on it. Now, I am having major issues with the Tire Pressure Monitoring System. Needless to say, but I DO NOT want this vehicle and longer, I would like to exchange it for another band new model or have my money back! The Illinois Lemon Law gives me exactly that right, if I have to bring in a brand new car more than 3 times for the same issue. I tried getting in touch with the Service Director at Hyundai Grossinger, but was never called back!! Allen S. Morris 1/8/12 The transmission and engine in the 2012 Elantra Touring are both undersized for the weight of the car, this is according to one of the service techs at Bernardi Hyundai in Brockton, MA. I brought my Touring back complaining that the transmission was not shifting properly, but I guess I'm not alone - I was told they've had several comments about the lack of performance, and my complaint. I took ownership of the car on December 1, 2011. If they had been honest with me I wouldn't have bought that model. This is the 4th Huyndai in my family, my 3rd. I want my $21,000 back, as well as the cost of the sales tax and transfer of registration; and the cost of the remote start. I've spoken with the General Manager once, Chrictmas eve day, hae said he would get back to me in a few days... Have you heard from him? Neither have I. I've call him twice since then, and have yet to speak with him. I am extremely dissatified and want my money back. Paul Hobson 1/6/12 Planet Hyundai in Golden CO. Thank you, Jeff in service! You've gone the extra mile for me. You covered all the bases getting me squared away with the engine noise in my Azera, 5000 miles out of warranty and at no charge, no less. I felt well-taken care of; staff was very patient, friendly and knowledgeable. All my questions were answered to my total satisfaction. I am sold on the service at your dealership! Thank you for a job well done. Service this good is a rarity these days, and I want you all to know that I greatly appreciate it. I don't anticipate future issues, but should the need arise, you are my go-to guys. Again, thank you. Dealing with you has been a pleasure. Hyundai should be proud. Craig Isobe E:cisobe@cox.net 1/7/12 No stars for Hyundai. Does my name sound familiar? I didn't think so. You probably weren't even employed at HMA when my design firm ( HIJK Design Associates, Carlsbad, CA) designed the Hyundai vehicle badge/logo. We were contracted by then CEO/President, Greg Murrell, and VP and Hyundai's marketing team to design a 3-dimensional badge that was going to be integrated into the design of Hyundai's entire product line. And we specified that the logo never be used for anything other than vehicle badging. Thinking that HMA might leverage the design into it's corporate identification, we specifically stated in our cost estimate that would make the project a corporate identification project which first of all, would be a whole different design project and fees appropriate to designing a corporate ID for any major corporation for that era would apply. We submitted such a bid and of course the bid/fee was rejected and we agreed to just do the badging project for I believe around $50,000. We worked on the project for about a month straight and our final presentation was submitting approximately 25-35 one-off fabricated emblems of all the various designs for final review by HMA corporate. The designs were a hit and we went on to draw up the final engineering drawings for the final badge. Drawings were sumitted and revisions were made until a final design was approved by HMA officers. we accepted the compliments of the HMA corporate officers for a job well done and we were done with project. The badge was a feature article in the Orange County Business Journal and we believed all was well. Then we embarked on another project for HMA and the use of the badge in conjunction with the Hyundai logotype was suggested and of course we objected because it was never meant to be used as a corporate logo on any marketing materials including product brochures or advertising publications. HMA shot back and demanded that we integrate the badge/logo on the brochure we were designing for the initial launch of I think the Tiburon. Well, long story short, Hyundai won out and ignored our mention of suing for proper fees appropriate for a corporate ID project and we told by HMA to go ahead and try to sue and we would be as they said, litigated into the poor house by HMA's team of lawyers. Of course, we capitulated knowing our small agency did not have the means to pursue the suit and we moved on. And so did HMA making broad use of the badge/logo on everything from printed materials to television sports and racing events much to HIJK's wrath. So, every time thereafter I drove to my mother's home in Gardena, California from Orange County I would have to pass HMA from the 405 and see the corporate facilities with the new LOGO proudly displayed on the front lawn of the offices. I cringed every time vowing to never purchase a Hyundai and tell my family to do the same for what was done to us. This past week I was driving once again to my mother's for the holidays and I couldn't help but notice that the HMA building is just a pile of crumpled concrete now but the HMA signage was still intact on what was the front lawn. It made sense to me, since Hyundai has a great presence in Irvine with quite a few towers with tens of thousands of square feet to house HMA. But worse yet, I find myself in an awkward position of really liking the latest iteration of the Genesis coupe and even the thought that I might find myself driving one soon. Sadly, I have been side-lined from designing any longer from a brain tumor I suffered in March of 2008 and have lost my design firm and have been living on social security disability and veteran's disability in forced retirement since my operation, radiation and chemotherapy in 2008. Anyway, if you have read my email to this point, I thank you for your time, but rest assured I give HMA no stars and still hold my grudge for being blind-sided by a corporate bully. There I finally said it, after all this time it was festering inside me and I'm glad I took the time to strike back and get the load off my chest once and for all. I have to say though, that HMA has come a long way from the days of producing undependable vehicles to a world leader in the automotive industry and I tip my hat to you for that. Your marketing has been causing twitches to the people at the other HMA, Toyota, Nissan, by knocking them off the podium one by one. Happy and prosperous 2012, Craig Isobe, former graphic designer and proud of my firms design on your LOGO. I like the way HMA has integrated our logo so graciously on all your vehicles. I believe its worthy of sitting side by side with MB, BMW, Audi, et al. Congratulations! Dawn Connellsville Pa 1/3/12 Your commercial with that girl who thinks she can sing is absolutely horrid. That girl cannot sing she is annoying and upsetting to listen to. Everytime your commercial comes on I have to mute the TV. The ganster wannabe rapper is just an extreme joke. Who does your advertising? They should be fired. Who are they trying to target? If you think a wannabe gangster rapper or a girl with a pipe dream that she is a musical sensation can afford a new hyundai I think you are targeting the wrong audience. 1/2/12 Just saw your new gangster commercial. Since I do not like who your target market group I will be buying elsewhere. john 12/30/11 Iboughta 2004ELENTRA ,AN IT HAS BEEN A GOOD CAR.GETS 35MPG CAME WITH SPARE TIRE AN SPARE. THATS GOOD! HOW EVE, I BOUGHT A NEW 2012ELENTRA ... NO SPARE TIRE , NO JACK, SUPOSE TO GET 33 TO 47 MPER GALLON AND THE MAOST I CAN GET IS 28 TO 29 AND NOW I HAVE TO GET HIGH TEST GAS TO GET UP TO 30 MPG.I AM NOT HAPPY . WAS NOT TOLD ANY OF THE ABOVE( ABOUT THE JACK AND SPARE) I CALLED THE OFFICE AND TOLD ME THEY DONT PUT THE JACK AND SPARE TO GET THE FUEL MILAGE...NOT HAPPY WITH THIS NEW ELENTRA.WOULD NOT BUY ANOTHER 1 .): Max Pierre 12/21/11 America is the closest friend of Haiti. Over 1,000.000 Haitians live in America. Asian Vehicles take over the market in Haiti. I am looking for American Car Builder companies to go to establish American asemblage factory in haiti. I can be the facilitator with the government officials. max.pierre@flumc.org; max.pierre@elshaddaigospelmission.com; el-shaddaipast @hotmail.com 239 745 8401. Hope you reply Cathy 12/19/11 I have a 2002 Santa Fe with 126,000 miles. It has been a good vehicle with just general maintenance needed but recently I had felt a skipping or jumping and had Hyandai service check it out. They told me it was the transmission and would need to be replaced for total cost of $3800 (remanufactured). I took it to AAMCO for second opinion and was told it sounded more like it needed a tune up. The tune up was done and car is driving fine. No more skipping or jumping. I wouldn't trust the Hyundai service centers past the warranty period. Celia Gonzalez 12/14/11 Intial experience when I purchased the vehichle was positive. I recently refinanced my car and therefore needed to cancel my GAP insurance. Contacted the GAP insurance company and they re-directed me to the dealer. I went to the dealer and completed my paperwork, gave the document showing I had paid off the previous loan. At the time I was told that it would be 4-6 weeks for the refund. It is now week 4 and I decided to called the GAP ins. company to be told that they had not received the paperwork for cancelling my GAP insurance. Since Monday I have made numerous calls to speak with the finance dept at Potamkin Hyundai located in Hialeah. All I am getting is a run around being told by Larry that Danny will call be on Tuesday by 2pm which never happen and then later that evening I was told he would call me in 15 minutes and still no one has called. The only person who has attempted to be of assistance is Chris (manager) but he still has no answers for me. Additionally, when you are transferred to a department expecting to speak with someone or leave a message and eirther the voicemail is full or they do not return calls. I also noted on my paperwork that the milage listed on the sales contract is different than what they complete for the GAP papers. Contract states 1300+ miles and the GAP papers show 969. This needs to be resolved immediately or I will have no other options than to persue legal actions. Thank you Celia B. Gonzalez Sarah Hayes-Thornton 12/7/11 My experience with Rick Case Hyundai in Duluth, Ga was extremely horrible. I went in on Wednesday to trade in my very good condition 2007 Lexus GS 350 for a 2012 black on black Veloster. At first Mr. Rostentein wanted me to pay $1500 out of pocket for the car which was a no deal. So after hours of negotiating we finally agreed on a title for a title. Then he tells me the car will be here on Friday. Friday came and went and still no car. After waiting around all weekend the car finally comes on Monday. But unfortunately the car interior was red! I was then talked into keeping the car to see if the red interior would "grow on me". Two days later I brought the car back because it did not grow on me. I asked Mr. Ronstentein if they could changed the interior color to black and he said they could for $1500. I politely told him no because it was not my fault the wrong color car was ordered. Two hours later I asked for my Lexus and the title back and he said ok but I would have to pay a restocking and reconditioning fee of $599. I called my lawyer immediately and was informed that was BS and the dealership was only trying to make money off of me. After being constantly lied to and haggled I told him no and patiently waited another hour for the keys to my Lexus. As a military Veteran I was hurt, disappointed and highly pissed off that the Rick Case Hyundai of Duluth, Ga would give me such a hard time of simply changing the interior of a car that THEY wrongly ordered. Buying a car is supposed to be a great experience but it was a nightmare. I hope Steven Rostenstein does not continue to take advantage of people and especially Veterans. Dawn Trecker 12/2/11 My Sonata was make a clunking sound so I brought it to my mechanic who suggested I check it out with the reclaim department. He gave me the recall document which had the number of the Hyundai customer service specifically for recalls. I was eventually connected to the recall Corrosion Specialist. I advised her that my problem was "the board that holds the left rear upper control arm is broken because it is corroded. I told her this three times and she advised that it was definitely included in the recall. I brought it to the Hanlee's Hyundai in Richmond, CA. They had the same Hyundai representative call me after it was towed to their shop at which time she advised that she knows nothing about cars. The confirmation she gave me was completely wrong. Although the recall problem is not reported as a safety hazard, according to the recall document, "...the vehicle may lose driver power to the wheels. The front wheel may make contact with the fender or wheel well." My mechanic advised that my car was too dangerous to drive and wanted me to note that I was advised of this. I asked the dealership for a loaner car and they refused. I rented a Hertz at a discounted price. When the car was scheduled to be completed, I was advised that the dealership didn't have the tool. I asked them for a loaner car, and they refused. The next week i was advised that they had the tool and the car would be ready in four days. I called, and was advised that everyone was off because of the Holiday. I called the following Monday, and was told that they would look into the problem. The next day they called and advised that they received the tool and would start working on the car. Three days later I received another call and they said the good news is that they received the tool and would start working on the car. I still don't have my car, and my car rental bill is over $500.00. I honestly wish they had a below poor option. Robert DeTorres 11/30/11 On the purchase of our 2012 Elantra. As a veteran my discharge was not enough to satisfy your rules. I needed a DD214 which i sent for and got back a NA FORM 13038 in lieu of a DD214. On the bottom of this OFFICAL document it states and I quote " This certification of Military Service is issued in the absence of a copy of the actual Report of Seperation or its equivalent. This document serves as verification of military service and may be used for ANY OFFICAL PURPOSE. Not valid without official seal." It has the seal on it. The promotion was as a veteran I could get a $500.00 credit. Your dealership would not give it to me. WHY. I served my country for 18 years in the Naval Reserve. So why do you advertise this then renege on it? Francis Dove, USAF ,Major retired 11/30/11 Claim number 4639978. New 2011 Sonata delivered with driver's mat defective. The backing was off in an area that included the support around the safety grommets that hold the mat in place. I discovered it in the first month while vacuuming the drivers floor board. I made three trips to the dealer to get the problem solved and was given the run around. I e-mailed Hyundai customer service. They wanted me to return to the dealer again! The mat with the backing off and the grommets falling off would ball up under the accelerator! Hyundai keeps sending me e-mail promotions to buy another vehicle. Why would I buy another car with a warranty that will not cover a mat that was delivered defective? What happens if a door handle comes off, a window washer fails, or a transmission fails? You would have to be a fool to buy a Hyundai/Kia. I told JD Power all of this in a survey they sent. I hope it saves some other customers the trouble I have experienced with the Hyundai bogus warranty. Mike beller 11/20/11 I was an extremely loyal/ dedicated Hyundai purchaser for the last 15 years. I buy cars regularly for my business/ family every 18 to 24 months. Hyundai’s' have been reliable cars. I recently had a problem with my Hyundai Santa Fe and was shocked with the response I received when bringing it back to the service area and dealer. The door handle from the drivers’ side snapped off when I tried to exit the car by pulling the lever. The part made of plastic snapped from the base thus leaving me trapped in the car- forcing me to climb over to the passenger side to exit. When I brought back the car to the dealer, who said it should be covered, he referred me over to the service department. The service department told me that "excessive force was used and that is why it snapped". I HAVE NEVER HEARD SUCH A REDICULOUS EXCUSE! In the scheme of things my business seems not to be so significant to Hyundai. But as a matter of principle I will not purchase another Hyundai again and all of my friends will certainly hear this outrageous story. Edna Bock 11/17/11 My husband and I just recently purchased our second Sonata. Our first one was purchased new in 2003 and we just traded it in (with over 310,000 miles on it)on a new 2012 Sonata. One thing that has changed since 2003 is when you put the defrosters on, the air conditioning does not come on. In the 2003 this happened and the AC never went off. This is a good thing. One thing that HAS NOT CHANGED since the 2003 model, is the head rests. They are not designed for short people. I a 5'1" and the way the head rests are designed, in both the 2003 and the 2012 models, they tilt forward forcing my head forward in an area on the backside of the head/neck that gives me both headaches and a still neck. You need to redesign your head rests to accommodate short people like myself. Are there replacement head rests that can replace the ones already in the car? Other then this BIG FLAW in my opinion, I love the new 2012 model and hope it gives me many miles to come. Dwight Musni 11/17/11 I am promoting my cousin's invention that's been patented years ago.It will revolutionize the current engines of today.A prototype has been tested and confirmed what it claims, more power and more economical.Hyundai will easily increase their sales worldwide and be more competitive with cars that are so much more expensive.Contact me if Hyundai is interested so I can direct them where to look and read the articles from professinal experts about it.Please forward this to whoever is in charge.Thank you very much for your time. Yours truly, Dwight Musni Mrs. Angela Nixon- Dixon 11/9/11 hello , I am a big fan of Hyundai and have had a vehichle over the years and was very satisfied with my vehicle and you guys have come a long way since i had my Groovy Grape colored Sonata. However I am getting very aggrivated right now , because, I am trying to buy one of your cars and cannot get one in automatic, I love the hyundai Veloster , and I am now at a point in my life where it's just me and my husband at home and we don't have to worry about the size of our car anymore and I am pushing the door for being 50 and i want to bet sporty, but, now where has our automatic Veloster . I just don't understand why the manuals came out in such abundance. Is there anyway you could recommend a dealer in south jersey are that might have a red or orange automatic style package, but, will take a base model automatic in eather color is available. I would greatly appreaciate this I can be reached at brownsugar40@comcast.net. or angela.nixon-dixon@lps.state.nj.us. Thanks Barbara 11/5/11 I also have problems with Hyundai service. After buying a new Hyundai Sonata Hybrid, I, like Samuel, did not realize and was never informed there was no spare tire. Upon having a flat I found my AAA service could not change it, and had to have the car towed to the dealer. I was then charged almost $200 ($160 for a new tire and $38 for labor) for replacing the tire. New tires sell for $125 at any other place! On 30 September my car was rear-ended and towed to the body shop. It is still there and they have not been able to start repair work on it, as they cannot get parts from Hyundai and Hyundai cannot tell them when the parts will be available. Six weeks now I have been without a car and Hyundai Customer Service says repeatedly, "there is nothing we can do".... not even find an estimated delivery date! Wow - what service!!! I thought I loved the car, but now will probably get rid of it. Teresa 11/8/11 I have a 2007 Tusan, I bought it brand new and we have had to take it in for so much warranty work it isn't even funny. I drive it from work to home and on good roads and it only has 60,000km on it. A brand new car should not need that much work. Today it is back at the Dealers getting a new sub frame.I had taken it in just to have them look at it and I sat there from 2:15pm to 4:50pm. Just to have them take a look to see what was wrong.Very frustrated. I won't buy another one. Fritz Wonnacott 11/1/11 My 2004 Hyundai Sonata died in the road August 7, 2010. I had it towed to the nearby Hyundai dealer. They said my Timing Chain had disintegrated. I had an extended warranty on the car which covered all but $$164.17. In June of this year the car had a re-occurance of the same thing. I took it back to the dealership and they told me the engine was blown and it would cost $4,000 to fix. It was still under the job warranty for the original repair. I have been to a number of other mechanics who all agree that it is a failure of the original repair. I am now contacting the dealership and Corporate Headquarters to try to get them to make good. The information I am reading in here is not to encouraging. Wish me luck. I am determined to get them to make this right. I might have to bring in the media for this if they don't make good. 10/29/11 It sure is sad to read that so many customers have had the same experince that we have. I own a 2004 hyundai santa fe, it has been a good car until my motor went out at 79.000 miles. although it was under warrenty and was rebuilt, we started having more problems. We took it back to the dealer where it was worked on because my car was drifting on its own to the right. Hyundai wanted to replace the steering rack pinion, for 2500.00 dollars. we took it to two more mechanics. they both said the same thing it was a leaking hose. the second mechanic found 2 loose bolts on the steering system. this all happened after we took our car in for service at a hyundai service dealership. Lots of red flags. Valerie Lupiani 10/27/11 I own a 2008 Sonota and love the ride and mileage I get. I do not, however, like the service manager's attitude when I have a complaint. He appears to take it personally and is very defensive. I brought my car in for the second time because the A/C was not working. The first time (April 2010) it was determined it was a defective part which was replaced and the coolant refilled/recharged at no charge. Now, 18 months later, I have the same problem. I was charged $161 dollars! Why in hell in 4 years time does the A/C need repair/refilling. I called corporate customer service and they say there is really nothing they can do as the A/C is out of warranty. I say, I have a inferrior/defective a/c unit and shouldn't be charged. I did nothing to cause this malfunction. Guess Hyundai doesn't really care about customer service/satisfaction. Last Hyundai I'll ever buy and you bet I will spread the work. Ron Kambeitz 10/27/11 2007 Azera have continued issues with powerseat moving without touching controls, pinning the driver up against the steering wheel, backrest moves forward? 8/22/11 took to Cormier Hyundai could not find anything wrong, nor do they have a override procedure to stop the movement. From 8/22/11 until this afternoon minor movements; this afternoon it moved all the way forward again, and will not move back. Had to drive home with the backrest pushing me up against the steering wheel. Called Cormier Service Dept., no solution, called Customer Service spoke with Jacquiline, and then her Supervisor Amanda 54268 no solution. I should have listened to my wife and not purchased the vehicle; Hyundai has no support for their vehicles in the field, no one has a clue what the problem is caused by, nor do they give you the feeling that they really care about it? They do apologize very well though, do they have that much practice? I'll get it fixed and then sell the darn thing, JD Power boy did you get you ratings screwed up with this outfit. Hey Mr. John F. Krafcik President and CEO want to make me an offer on my Azera? Donna-New Jersey 10/27/11 Let me start by saying I received a recall notice in March of 2010 for a part on my 2002 Hyundai Santa Fe. I immediately called the nearest Hyundai dealer in Toms River, NJ and was told the earliest appointment I could get was in July !! Imagine my surprise. I expressed concern about driving a car that was potentially unsafe for 4 months, however, it fell on deaf ears. Unfortunately, there is a common theme with a number of these blogs....the lack of customer service that is displayed time and time again all across the country by Hyundai dealers. After taking my car back 3 times before the recall was fixed, (or at least I thought it was) I was shocked to find that only half of the recall issue was addressed/repaired/replaced. I have been driving my car around for a year plus with totally rusted rear trailing arms. Shame on you Hyundai. The only reason I found out about this scam was because I had brought my car in for service an hour and a half from home to another Hyundai dealer in North Jersey while my husband was being treated for cancer in a near by hospital. My attention was brought to the matter when the oil light came on and would not shut off even after oil was put in the car. I plan on taking this matter up with an attorney. moly 10/25/11 I just bought a hyundai Tuscon Limited 2011 in June only to find out what the dealer didn't tell me was their blue tooth in this vehicle is garbage. Hyundai is well aware of this problem and hasn't fixed it in at least two years. My phone is not compatible with the blue tooth in this vehicle. It is a brand new blackberry 9650. After reading scads of reviews I find out that very few phones are compatiable with their blue tooth system and this has been an issue since 2010 and corporate office and the dealerships all know about it and don't want to fix this issue. The phones that are compatiable with it Verizion wireless no longer carries because they are out dated phones. This is a 2011 Tuscon and the phones are out dated that are compatiable? This is a major issue for me as I use my phone constantly for buisness and stuff. Other than the blue tooth this is a nice relable vehicle. Fix the Blue tooth Problem Corporate Hyundai!!!! Jenna 10/26/11 I would NEVER buy another Hyundai there service is shit! i have 2002 sonata it only has 73,000 miles on it i brought it in to be serviced to get the timing belt changed and a few other reparis that the tech claimed the car needed. i recieved the car back it ran perfect for 2 freaking days. i took it back to the dealer and they assuraed me that it was nothing that they did ( of course) they called me and told me my engine was shot totally trashed would cost thousands of dollars to fix. which is total crap the car is a lemon i have taken good car of the car and kept up with everything. I'm only 22 and still owe 4,000 on the car and now i cant even use it. Corporate won't do shit either and no one is returning my phone calls. I will NEVER EVER buy another car from hyundai and will tell everyone i know not to either. Service is absolutly awful worst experience with a car. chethan 10/22/11 hai why are you not manufacturing electric cars that are being controled in staring itself Josephine Rice 10/17/11 I purchased a 2011 Hyundai Sonata in May 2011. I took it in for first maintenance check with 2186 miles on it. I was advised that a small oil leak was found in the transmission and because the transmissions are sealed the whole transmission had to be replaced. How is this possible on a brand new car. I called customer service to complain and view my options when I was assured that a new transmission would be put in the car but, there was nothing else that Hyundai could do. After the purchase of the car I was duluged with correspondence from Hyundai as well as the dealership on a regular basis. My car has now been at the dealership for 2 weeks with no contact from anyone as to the status. I was told the transmission had to be ordered. How do I know that this will not be a remanufactured transmission. I am extremely irate about this situation and will not take it lying down. I, too will advise everyone DO NOT BUY A HYUNDAI, THEIR CLAIMS ARE BOGUS. Samuel KISUW 10/13/11 I purchased a 2011 Sonata Hybrid 2 months ago. I was NEVER TOLD THERE IS NO SPARE (DONUT) IN THIS CAR, BUT SOME TYPE OF AIR PUMP THAT WILL TAKE YOU A MILE OR TWO BEFORE YOU HAVE TO DO IT AGAIN TO GET TO A DEALER FOR REPAIR. I CALLED THE DEALER AND WAS TOLD THAT IT WAS AN OPTION OF THE DEALER TO EITHER PUT A DONUT OR PUMP IN THE HYBRID SONATA'S. I WAS NEVER TOLD BY THE SALESMEN NOR WAS IT ON THE STICKER THAT THERE IS NO SPARE TIRE, YET THEY SHOWED ME THE TRUNK. NO ONE EXPECTS A CAR TO COME WITHOUT AT LEAST A "DONUT". I CONSIDER THIS FRAUD BY "OMISSION". THE SERVICE DEPT. KEEPS SAYING TO CALL IN A MONTH AND HE WILL POSSIBLY GET ME ONE FOR ABOUT $300.00. IS THAT A RIP-OFF OR WHAT. THIS IS MY FIRST AND LAST FOREIGN CAR, AND I WILL NEVER RECOMMENT A HYUNDAI TO ANYONE AND WILL VOICE MY DISAPPOINT IN THEIR PRODUCT. Sal Caruana 10/10/11 I see the very first scam comment is about service. Well my scam comment is about sales from the Ocala, Florida division. I traded in a 2011 Kia Optima EX with 600 miles driven. The buy out was $12,100.00 and I got robbes. I bought the 2011 Azera GLS and it had 3,900 miles on it and it was sitting in the showroom with a sticker that had two prices on it. A price of $35,000.00 (I guess MSRP) and the other was $28,000.00. Well, with all the hype about monthly payments that I could afford I agreed to the price I could afford, not paying attention to the cost of the car. When I finally signed to a palatable monthly price and drove the car home I was astonished that I got practically nothing for a trade in because the price was based on $35,000.00 instead of $28,000.00 as I was I thought led to believe. The financial person tried desparately for an after sell for &75.00 additinal and when I refused, he said that if I went for the after sell he would lower the interest rate to 3.69 instead of 5 percent. I got the 3.69 with the threat of not buying the car. I spoke to the owner of the dealership and he said not to wrry, that he would help me out. Yeah right! He helped me out by pushing me off the his sales manager who said "WHY DID YOU SIGN THE PAPERS TO BUY" and besides we gave you $6,000.00 toward your tradee in. Well, the buyout for the car was $12,100.00 and they gave me $6,000.00 and hen tell me they sold the Kia for $18,500.00. Do you believe that? I don't, and I will never get any satisfaction from then. The were gracious to offer me a couple of oil changes. I'll never deal the the Hyundai deealer from Ocala Florida. Unfortunately, Corporate will never respond to this and I'll never recommend Hyundai. dottie rutkowski 10/4/11 I have say I was very happy with my 04 Santa fe and also the two sonatas that we have owned..until that is my Santa Fe started leaking fuel..found out that the gas tank is all rusted out..car is only 7 yrs. Old..cannot believe that I cannot get any help with It..I should not have a rusted gas tank already. At least 4 techs told me it was from the plastic casing that Hyundai put around tank and it holds moisture..wow..that needs to be fixed...bad design .flaw whatever it should not have to come out of my pocket to fix that is not normal wear and tear...has anyone else had same problems? Never the less I'm not staying in the hyundia family for my next car..I can't trust them to last..guess its back to Toyota's..I really think its a safety issue as well.. Mr.Leek 9/29/11 I'm very disappointed in the level of service which I received from your dealership Advantage Hyundai In Hicksville . When I first contacted your dealership on Friday September 9th I spoke with Matt Shaw. He helped me fill out a credit application online. I waited some time and then waited a couple of days and called back the dealership and asked for Matt. I was told he was with a customer and that he would call me back. When I got a call back it was the wrong Matt. This went on for days. Matt Shaw never got the message. I only learned of his last name towards the end. But I did get an email from a Kate Jordan stating that someone should be calling me back in 30 minutes. When we spoke she informed me that they did not receive my original credit application (the one I did with Matt on the internet). I explained to her that my 1999 Hyundai Elantra was at Valley stream Hyundai waiting for me to order an engine so they can do the repairs. I told her I was interested in selling my vehicle as a trade in sell. She informed me that my car would be great for a school and that her dealership would probably give me 500 for my car. She informed me that her job was internet sells and she was putting me on the phone with someone named Ryan. On Sunday September 18th Ryan faxed over the credit application for me to fill out. I faxed it back to her all filled out and waited some time. On Monday September 19th I called back to see if we were approved and kept getting the run around so I decided to order the engine. On Tuesday September 20 I decided to order my engine so Hyundai in Valley stream could fix my car. After I ordered the engine I got a call back from Kate. I explained to her that I ordered the engine already and it was being shipped to Hyundai in Valley stream so they could fix the car. She told me to cancel the engine because I've been approved for the loan. I explained to her that I wasn't sure if I could cancel the engine being that it was an internet sell. She told me to try me best and call her back. I called up my bank Chase and blocked the charge for the engine and closed out the card. I called Kate back and told her the news. She said to come down and test drive the car to see if I liked it. Tuesday night I left a $500 deposit with our salesman Steve after test driving the car. I explained to him about my car being in Valley stream and my concerns about possibly accumulating storage fees. He told me not to worry because it was their sister store and they would waive any storage fees. I was told they were giving me $500 for my car and they had my $500 deposit and as soon as I came up the $1000 the car would be ready for me. I told them I get paid Friday September 30 and they said they would set the delivery date for that day. On Saturday September 24th I got a phone call from Hyundai of Valley stream saying I need to pickup the car and pay a storage fee of $570.29. Now this really worries me and stresses me as a single father whose wife just passed away recently from cancer. I decided to pawn some of my wife jewelry so that way I could get my car out of Valley stream and get into the new car. I called Bobby up and told him what I did and he said just don't tell the bank what you did if they call and I said ok. I told him that I wanted to pick up the car today and he said he couldn't do anything because the finance department was closed...........lies lies lies from day one when you call they lie to you and never call you back. the car I put the $5oo down on had a Lien on it from NORTH FORK BANK....the same car they told me delivery date for 9/30/11 lol they never told me this dmv told me this. lies lies lies when i had all the money then they say the lone did not go through How do I get my $500 refund? Can I pick it up in cash being that it was debited out of my Chase banking account? What am I going to do about these storage fees? If this is your sister store then you have to help me out. You made me wait since September 8th. I came up with the money and sold my wifes jewelry. Thanks Mr. Leek steve samples 9/28/11 Buyer beware... The Santa Fe looks and rides good but I am on my third trip for warranty service at JON HALL in Daytona Beach for a window washer failure that they can't fix. After the 2nd failed warranty fix within 1 month on my Santa Fe with only 7000 miles, my local dealer is making me wait one week before they will give me an appointment for a third try on fixing my window washer system that leaks out as fast as I pour washer into the reservoir. When I called the region office, they courteously took my complaint and said a rep will call me in 3-4 business days...which will be almost as long as the time the dealer the dealer is making me wait for an appointment to try and repair my washer system AGAIN for the third time. Imagine if this is was a transmission or engine problem on your new car???...what a nightmare. Beware buyers of Hyundai, my warranty service has been terrible not to mention the wasted time sitting there waiting for them NOT fixing my car properly. Granny 9/26/11 I bought a new 2004 Hyundai Santa Fe have not had very much trouble with it until it started racking up the miles. As far as the service goes, I live about 5 miles from where I bought it and wouldn't let them touch my vehicle for anything at Kerry Hyundai in Alexandria, KY. They have the worst service department I have ever seen. was lied to about my extended warranty, which I argued about, lied to about vehicle needing repairs and so on. Later after purchasing new tires and having flats within a month after purchase was told that I ran over something in the road to cause two tires to go flat, argued again. They think because I am a woman I'm stupid. Called Columbia Hyundai in Cincinnati, Ohio and they are the best, not only did they repair my vehicle they gave me a loaner as well. I can not praise this dealership enough. The were pleasant and very thorough. I might have to drive for about an hour to get there, but I won't deal with any other dealer than them. They even said they were reporting Kerry to Hyundai Corporate. Carol 9/22/11 First let me say I love my Santa Fe. I even named him. We've had great service and no major problems, UNTIL NOW! We have been planning a big trip to New England this fall. Two weeks ago, I discovered a leak in the oil pan. When my husband took it in, the service man said "let me guess, the oil pan". He told him that this has been a problem area because of the poor quality of the pan. Okay, let's replace it. As I said, that was two weeks ago. Still no sign of an oil pan coming. Back order is all we hear no matter who we contact. If this is such a huge problem, recall them and get them fixed. As much as we love our Santa Fe, at this moment my husband has had it with the company. I don't think this is worth their losing customers, they need to get with it! Lorri Hathaway 8/10/11 I bought my 2011 Hyundai Sonata in May 2010 since then I have had to take my car to the dealership 5 times (this coming monday will make 6 times). The first time I brought it in the half-shaft had to be replaced and the sales manager tried to tell me that the noise was because my car had an after market oil filter on it and not hyundai brand. My husband is a mechanic and they put the same oil filter on every car that comes in the shop. If I wanted to have to fix a car I would have bought a used car. I bought a brand new car because I wanted it to work. Everytime that I have to take my car in for work they never have a car "available" for me to use to get to work. The last time that I went one of the car salesmen basically told me that I drive my car to hard (I drive 60-70 miles a day from home to work) and they tried to sell me an elantra (which I don't want it is to small) for $80 more dollars a month. Sorry but if I am already having problems with my car I have now WHY would I buy another Hyundai. I have about 10-15 people per month come up and ask me how I like my car after all this hassle I would have to say I DO NOT recommend Hyundai!!!!!!!!! Michelle Carbone 8/10/11 I've been waiting since August 1st for Hyundai to e-mail me, return my call and resolve my issues. I am not happy with Hyundai Roadside Assistance nor how I was treated in a far away Hyundai service station!!!!!!!! I will take this furhter VEEERRYY UNSATISFIED CUSTOMER 9/21/11 HYUNDAI HERTRICH OF NEW CASTLE DE GENERAL MANAGER AND FINANCE MANAGER IS THE WORST EVER GUY WINER AND JEN THOMPSON THEY NEED CLASSES ON HOW TO DEAL WITH CUSTOMERS... I WILL BE SPREADING THE BAD WORD THROUGH MULTIMEDIA Paula Blair 9/21/11 I bought brand new 2011 Hyundai Sonata Limited with everything, it has less than 10k miles, it had to have a sensor replaced between the brake and push button start, now it has a creaking sound that dealership cant seem to find, also the bluetooth button on steering wheel quit working. Not sure I'd ever buy another one. joan mator 9/19/11 When I bought my 2007 Sonata unlimited,I paid $28,.000. The window sticker said 24 miles to the gal for town,and 34 for highway. They lied!!!I took it in two times and they said to break it in more.I was only getting 15 mile to the gal then with 4000 miles on it. Now with 23,000 I only get 15 town and 18 highway. BIG gas hog. Imdt3000 9/20/11 Key Hyundai in Jacksonville Fl has the worse customer service ever. I bought a car there / Santa Fe and since then I have being bringing my car over there for service (yes, what an idiot). Every time I go there they charge me big $$$. Last time I spent like $800 to get my A/C fixed but didn't last even a year and broke down again. Now not even 6 months later and after change the filter 2 weeks ago the A/C is dead again. What I hate is that they never call me after being messing around with me for about 4 weeks,they offer me a car but I think they just were playing stupid with a very unprofessional attitute with a loyal customer. Moral of the story: Don't buy a Hyundai - dont go to Key Hyundai in Jacksonville Florida ! Fresno Lithia Hyundai Owner 8/15/11 You are not alone. The Hyundai customer service maintenance department is terrible all over the U.S. You are a zero to them after they have your cash. Anyone recognize this foreign business model? Lithia Hyundai Customer - Fresno, CA Lisa Calabro, Long Island, NY 8/18/11 I purchased my 2002 Hyundai Accent from Lia Hyundai 9 yrs ago. I had no issues with them at all. Last week I visited Riverhead Auto Mall - Hyundai to purchase a new car. I've had nothing but issues with for an entire week. I cancelled my deal and waiting for my refund back. A letter was sent to headquarters for their unprofessional behavior and lack of knowledge. Hyundai of America should invest in traning for their sales people. Basically, the professionalism their sales reps deliver. If my refund is not return within a reasonable amount of time, legal action will be the alternative. Kim 8/18/11 my 2009 accent is 2 years old, bought in April 2011. Since then, I have had the radio replaced because it would not store the stations. Once the key was removed from the ignition, all programmed stations were lost. The new radio has lost the stations 5 times also since it's installation 2 months ago. Now, just a week ago, I was stranded at a gas station. The car wouldn't start, not a sound, nothing, as though there was no power connection. The battery was fine, all the windows had full power so did the lights etc. The car was towed 45 miles to the nearest dealership and they ended up replacing the starter. Now, it doesn't seem normal to me to have to replace these things on a car that is only 2 years old. The car only had 35000 miles on it when I purchased it. My worry is that it's actually the solenoid needing replacement because the radio still has issues occasionally. Is this more of a serious electrical problem? And where can I report these issues to Hyundai just in case my car ends up falling under the lemon law? I want to take corrective action BEFORE my warranty is up. Please help, thank you. Kevin Quesenberry 8/19/11 Warning to the masses: DO NOT BUY HYUNDAI! They DO NOT stand behind their warranty. The warranty process from them is a scam. There is no such thing as a 100K/10 year warranty. It does not cover ANYTHING! I purchased 3 vehicles from Hyundai in 2006 and 2007 and they have yet to warranty ANY SINGLE ITEM on any of the cars, including the transmission on one and the engine on another. Paint cracked and peeled at 25k on one, "Not warranty". Headlamp covers on another after 30K. "Not Warranty". A/C on one at 32K, 'Not Warranty". 55K, internal engine part failed. "Not Warranty". I actually was cursed at by one the "Customer Satisfaction Specialists" yesterday. Unfreakin believable. Ali M 8/22/11 Here's the email I recently send to Lia Hyundai of Albany, NY (no response to date) and I've just emailed a copy to the Corporate HQ of Hyundia in Calif. Do not go to this dealership, LIA HYUNDAI. If you're intent on purchasing a Hyundai in the Capital Region, you'd be better off going to Fucillo Hyundai, of whom I've heard good reviews. That's where I"ll be going in future for service. _____________________________________________________________________ The following should be self-explanatory. I would value your response and intervention. I also intend to contact the Better Business Bureau and NYS Attorney General's Office. Subject: complaint re Lia Hyundai Abany, NY mlia@liacars.com Dear Mr. Lia: I purchased my Hyundai Accent Blue, new, just over a year ago (June 25 2010) from your dealership. I've had regular oil changes, including a tire rotation, on March 23 2010 at around 12,321 miles. By the next oil change – around 17 k – I had become aware of a noise at front left wheel which I reported to the technicians. I was told I had to make a separate appointment (as there aren't sufficient techs to take the vehicles out at night) after the oil change, to have it looked at. This involved waiting a couple more weeks to get in.  At the appointment on July 17,the technician confirmed the noise I was hearing and advised that a new left front wheel bearing was needed, and I had to make apt. for the following week, because they had to wait for part to come in. It's hard to believe a wheel bearing isn't in stock or couldn't be made available, and that your dealership makes a customer wait and return in another week!  At that time though, they did the state inspection and passed the vehicle, in spite of a faulty wheel bearing. Nothing else o Kimberly 8/22/11 I have a 2010 Hyundai Elantra Touring........I like the car....but at 23000 miles it needs a new transmission........While a transmission should def last longer than that I do understand that sometimes things just go wrong and since it is covered under warranty I will not complain.......However what I will complain about is the fact that they need to keep my car for 2-3 weeks to take care of the problem and are refusing to give me a loaner car in the mean time.........I think it is ridiculous......by fixing it under warranty they are admitting responsibility....therefore I should not be without a car for 2-3 weeks due to their manufacturing defect lorraine palumbo 8/23/11 I HAVE THE 2011 SONATA I AM LEASING TRADED IN MY 2004 THAT HAD 75,000 MILES ON IT IN EXCELLENT CONDITION WAS ONLY GIVEN VERY LITTLE FOR IT SO YES THEY DO LOSE THERE VALUE IT WAS FULLY LOADED AND FOR THE PAST 3 YEARS THE AIR CONDITIONER WENT IT COST ME A FORTUNE TO FIX FOR 3 YEARS AND HYUNDAI WOULDNT DO NOTHING ABOUT THE SAME PROBLEM TOLD ME TO TAKE IT UP WITH THE SERVICE MANAGER WHERE I BROUGHT IT CITY WORLD HYUNDAI THEY STILL WANTED TO CHARGE ME OVER 600.00 AGAIN FORGET IT. NEED BETTER MECHANICS I NOW HAVE A NEW SONATA WINDSHELID WIPER CORNOR FLEW OFF THEY PUT REPLACEMENTS ON IT THAT STREAKING THE WINDOW THEY ARE IN THE PROCESS OF ORDERING ME NEW ONES NOT HAPPY WITH REPLACEMENTS ALSO YOU MUST DO SOMETHING ABOUT THE PASSENGER SEAT THERE MADE WAY TO LOW FEEL LIKE YOUR SITTING ON THE FLOOR HOPE YOU RESOLVE THESE PROBLEMS 8/23/11 Service and customer satisfaction is the worst I have ever experienced! They are not looking for return customers! Rita Hines 8/24/11 Owner (Hyundai Tucson 2008 GLS) Hyundai customer service and representative is the worse. My vehicle has been cutting off without any warning. I'm taken my car to the dealer numerous time indicating the car cutoffs without warning. In addition, I took my car to the dealer in 2009 complaining about the cutoff and not picking up speed. The dealer Ourisman Hyundai (Laurel) Service Representative indicated there is a value that allows the air flow intake for the vehicle not opening up properly. Needless to say; they have done nothing. Again the vehicle went back in for check engine light and cutoff. Their explanation, the gas tank was not tight. In 2010 the vehicle cutoff with warning and now is cutting off without warning. Recently, not moving in traffic on the interstate the vehicle cutoff without warning. I put on the emergency blinkers, put the car in park it started back up. Upon taking the car to the dealer, they say a technical recall tf4 (Fuel System Adapter) thinking this would solve the problem. Well it did not. Three days later vehicle cutoff in traffic. Took the car to the dealer now, they say it’s the Mass Air Flow Sensor. The same problem I was having back in 2009 and 2010. Oh, so now you know the problem. Well they want me to pay to replace the part and I've complained about the issue. Although, this may not take care of the problem the vehicle may stop again without warning. In addition, they state a brake light switch could also be causing the problem. The car continues to cutoff, but until they can duplicate the problem they claim there is nothing they can do. You cannot duplicate the car cutoff, because it cutoff when it wants to. I also asked for their zone representative name and number (they don't know what). They want to keep my vehicle however this is the only car I have and they can never provided a loan. Oh but you can rent a car and if it's a warranty issue they will refund the car rental. I don't think so. I filed a complaint against Hyundai with NHTSB and will file a complaint with the FCC and any other jurisdication. Should this vehicle cutoff in traffic and cause an accident Hyundai better be prepared. I will NEVER buy or recommend Hyundai!!!! Steve Miller 8/29/11 I'm also unhappy with Hyundai Service Centers. Seven years ago I went to the Service Center in north Phoenix (Bell Road) and they were good. For the next five years I went to the center in Apache Junction, AZ. They couldn't get things fixed and the mood of all the employees was as if I was at a funeral--they never smiled. These last two years I've been going to the Chandler, AZ center and they rarely get something fixed. I've had to take the car in AT LEAST eight times because the interior fan switch fails. They replace it, but it fails again. I live in south Arizona and the air conditioner won't work if the interior fan fails. Down here, it's almost a deadly situation to lose my a/c. I give two stars instead of one because of Bell Road Hyundai, but maybe they've also changed. Melody Fritz 9/8/11 Went to a Hyundai dealership in Matteson IL to test drive a Hyundai Genesis 3.8 R-Spec I really want one of these cars and was willing to buy one that day, BUT I didnt have the trade in with me (we drove my husbands truck) and they didnt have the car I wanted, they found one and said they would pick up the car so I could do a test drive but I had to agree to purchase the car first?? I didnt want to do that so no one moved, Im in love with this car and I will own one at the right price, but they were not willing to work with me on a deal, instead they tried to put me in a Sonata, I flat out told them I dont want it but drove it anyway, I like the car but its not what im looking for, needless to say I found my Genesis at a different dealership and plan to purchase it from them, I dont see how the dealership in Matteson was willing to make a deal without seeing the trade in and without me driving the car! Unreal and very unhappy, after reading all these posts I will be sure not to take my Genesis to the service department good thing my husband is a mechanic :) I think the problem is customer service not the cars themselves. Ottavio (Tom) Ronca 9/9/11 I have a 2007 Elantra with over 100,000 miles. I am so impressed with this car... First of all I still have the original set of brakes on not. I can't believe it. Using my cruise control a lot, I get at least 36 to 38 miles per gal.. This is my 2nd set of tires with and still have about 5 to 10 thousand miles to go.. I have been the only owner.. I recommend to everyone to buy these cars.. The warrantee is excellent and the prices are correct... Mr. Ronca 239 821-1024 41212 W Capistrano Maricopa, AZ. 85138 CLAIRE 7/5/11 I am a Hyundai Santa fe owner 2008 I have the car for less than 3 yrs. Almost from the start I have an issue with a ticking sound in the engine. When ever I brought it to the attention of a Hyundai service rep I was told its normal.This went on for 2 and a half years. So after 2 and a Half yrs. of complaining but still maintaining the normal service on the car, I am finally told by a staten Island service that it is the lifters.I was going back home at the time so when I returned to Florida I had the lifters fixed, they had my car 3 weeks for something I was told should take 3 days. One week after getting my car back on a trip up to New York to take care of my Mom who is sick the ticking is back and now I am told I ned a new engine. They want to take my car for a week and not give me a loaner or rental. I am from Florida no other means of transportation I feel like I am being penalized for something I had no control over. The mechanics in Naples messed up my engine and I being told by Hyundai oh well walk your Mom to her doctors appointments we don' do loaners. I bought the car in Dec of 2008 started complaining in April 2009, finally got someone to listen in May 2011. all of which is documented.So why am I the one being penalized. here.they want to put in a manufactured engine and I should just sit at home. hate there service. all you ever get is I understand I'm sorry if they were so sorry they would do something about there rotten service shops. william 7/6/11 Why is military discount not offered to reserve and national guard war veterans SimpleMan 7/11/11 I think alot of you people just over react about the Hyundai that you have, its the cheapest yet most dependable car on the market. But get it!! Its a cheap car!! Now about the service, the car that you people own is in the market as every other car, and when you need to get it serviced its expensive.. I see this all the time because im a tech, when you have to pay 94 dollars an hour plus, it gets expensive!! Just think a diagnosis fee in any dealership I know, is 1hr that equals 90+dollars, and thats just a diag fee, when you have a part replaced thats going to be, PROBABLY a minimum of an hour and a half, thats another 135. So a 90$ daig and a 135$ parts replacement, NOW your at 235$. Now im in a boat where thats a shit load of money but i also know i heavely depend on transportation. Needless to say everyone will get the same treatment at any dealership( We all get screwed )But this is our society and the rich will keep getting richer, while I keep working on these cars to JUST pay my BILLS. I work at a Hyundai dealership as a tech, and I like hyundai but I will always own a TOYOTA!!!!! Al Brennan 7/13/11 The car is fantastic but the service we have received after purchasing the car makes me want to give it back and get another car. Ganley Hyndai of North Olmsted has NEVER answered any of my call backs about us cancelling some of the add ons of the car. We want to cancel some things and they will NOT return our calls at all. Piss poor service and getting me mad. Tatyana Andreeva 7/15/11 I am very disappointed with Hyundai Finance. I just started to pay for my new vehicle and they already doubled my interest payment! No clear explanation!? It is very difficult to reach the right people who are able to answer questions... Poor costumer service... BP/JP 7/20/11 I purchased a 2006 sonata 5 years ago. I love the car but 3 years ago i got in a car accident and the police told me the car didnt register to me. I went up to hyundai and told them and they told me go to title and tag place and take care of it. I thought why should I the car is registered to them and i already paid for that. So i let it go and forgot about it. Then i went and bought a 2011 sonata and my husband asked about it again and got promised from two salesmaen it would be taken care of. Then i bought the new car and the promises were quickly forgotten. My son went to take his driving test to find out they wouldnt let him take the test because of that damn plate. My husband had to go back up there yelling and demanding it be taken care of or he was gunna drive that car through the window before anyone would help us. 5 years later finally taken care of. They want to do anything to help you until you drive away with the new car then you are quickly forgotten.I will never purchase a vehicle at dickson city hyundai again. Linda G 8/5/11 My daughter and husband purchased 2011 Sonata, have had nothing but trouble. Hired an attorney, they are now settling this claim if you can call it that. They are supposed to be made whole, well they're not. They purchased vehicle, April 3rd. By the time "THEY DEDUCT MILEAGE, DEPRECIATION, THEY WILL LOSE ALL DOWN PAYMENT MADE, TRADE IN, PAYMENTS MADE, THIS IS NOT FAIR, WHAT A BUNCH OF CROOKS. WHERE ARE THE RIGHTS OF THE CONSUMERS? HYUNDAI SUCKS Mike Brough 7/25/11 I bought a 2008 Mitsubishi from hyundai, great car.. However the dealership in CT, (Meriden Hyundai), scraped the side of the car and broke the info button inside.. They told me it wasnt them and they wouldnt fix it. Very nasty attitudes, and they are crooks. I will be going to BBB, local news, online sites, and where ever else I can go to drive theyre company into the ground, unless they fix their mistake. Im very disappointed and will never buy from hyundai again. Also my family which owns a couple hyundais and were looking for new, will no longer buy from them either after hearing this. Stay away from hyundai and the horrible service Tonia Collard 7/25/11 Went in for Diagnostic on my ac, left with a work order to do service on the low side. Had the car serviced, left with a REPAIR order saying they fixed the HIGH pressure side! AC worked for ONE day @ $550.00. They didn't even do the work outlined in the diagnostic/work order and NO REFUND back to me. Contacted Hyundai Corporate, nothing. Contacted KCRA3, they're working on it. Contacted HYUNDAY MOMENTUM OF FAIRFIELD where is was done and No one cares. Guess they just might find me outside their dealership holding a "stop here to get ripped off" sign! DISHONEST AND ITS A SHAME! I even like hyundai vehicles but will never buy another or have sevice done with this company again. I encourage you to do business elsewhere too. Donna Padula 8/3/11 Bought this Elantra back in 2007. I was given a bad deal on financing to begin with. Every trip to dealership for service is agonizing. They take a minimum of 1 1/2 hours to do a simple oil change. Last week I had appointment to have rear passenger door handle replaced (it just fell apart). I called ahead for appointment, told them I am disabled and wanted to be sure the piece was ready to install when I arrived. They said they had to paint it so had me wait a week to get appointment. After 2 1/2 hours I inquired about when it would be done. I was told it was just painted and would be a while before it was done. I have a medical condition and could no longer wait. I tried calling to speak to service manager. They will not put me through..just say all the managers are in meeting and they will take message. NO THANKS! This is covered under warranty and they just don't care! MIKE CASEY 7/27/11 I WAS VERY IMPRESSED WITH THE 2011 SONATA HYBRID BUT WOULD REALLY LIKE TO WAIT FOR THE 2012 MODEL. WILL THEY BE AVAILABLE BY DECEMBER OR WILL IT BE NEXT SPRING? Roanld carta RFcarta@ yahoo.com 8/2/11 I want to know why it take two months to get parts for my Hyunda. My car is great, my service dept. is the best I have ever dealt with. Hyundai corp.Sucks, if I don't get my parts pretty soon I'm going to trade in both my Hyundias and buy American. Glen 6/24/11 Wife just got back from a scheduled oil change from your Calumet City, Illinois dealership. 3+ hours and $100+ dollars for a Mobil 1 oil change. Why would anyone schedule any service with this place. Lies about the time, 2X as what she was told, and 2X the price we have paid. I've had Hyundai dealers do a great job at a fair price. Not the Calumet City, Illinois dealer. Never again. jack dowling 6/25/11 I bought a new Hyundia Elantra 1 week ago, 6/22/11and hour after driving it off the lot (bought it 175 miles from home) I turned off the radio and realized the car rattled under the dashboard, I brought it to a local dealership, that looked at it, heard the rattle and could not fix it. the car has 225 miles on it. The dealership refuses to swap the car out. I'm stuck I don't what to do, they will not stand behind there product. They test drive it for 2 miles at 20 mph then put down in writing after hearing the rattle, that they don't hear a thing. Then they tell me after complaining that this is not right to drive with the radio on. I very frustrated I did not spend over 19,000.00 dollars for this.......................Help Jackie Albano 6/25/11 NEVER BUY A CAR FROM THE FALL RIVER, MA HYUNDAI STORE. THEY ARE SO QUICK TO SELL YOU AND THEN LEAVE YOU HIGH AND DRY. WORST PEOPLE I HAVE EVER DELT WITH. LoriAnn Albuquerque NM 6/28/11 I hate this car 2007 Santa Fe It is really warm here .Every year i take it back cause i freeze my ass in the morning they say it is standard . Every year something more goes wrong of course its not covered .Gas mileage suck it has no power .Gas paddle stick .Heater sucks paint peeling ,rubber feel off window . Its only 4 years old failed emissions test of course not covered .The list goes on .I wish i could afford to get another car .VERY DISSAPOINTED !!!!I say do not buy just is case you land up with one of the bad ones !!!! JAMES NORRIS 6/13/11 We purchased a new Hyundai Gensis in December, the car has been back in the shop for a proper front end aligment twice. The service dept. gave us a loaner for a week and stated the car had to be sent out for repairs. Thw vehicle basically came back to us the same way, the front end running all across the road when you drive across a bump in the road you better be ready to hold om dearly to the car of otherwise you might not live to have told any one the ordeal. Recently the vehicle was involved a accident, after driving the car a distance we heard noise from the rear end, truly I thought the repair center had not proper repaired the vehicle; well to our surprise, after carrying it in to a Hyundai shop,and creating an uproar with the adjuster of the insurance companies along with other efficent persons, we discovered errors concerning the suspension system, bolts and nuts that were never tighten on the car from the begining of purchase, spacing of tires,and a all around unsafe car due to the enhancements of the dealership. They install twenty-two's, wheel and rim on a vehicle that carries tire size eighteen's and knew the car would not perform safely endangering someone 's life,or better still just did't care. This is total negligenceon Hyundai of Orange Park Florida behalf. The service is terrible. The car is back in the shop. jerry m. e. 6/15/11 TODAY IS 6/18/2012..MY 2011 SONATA HAS LESS THAN 2000 MILES..IV'E READ ALL THE COMMENTS ONTHIS SITE AND SEE I AM IN FOR A BATTLE WITH HYYNDAI..THE CAR DRIFTS RIGHT..DEALER HAS CHECKED FOR CORRECT ALIGNMENT..ROTATED TIRES ETC. AND SAYS NO CAUSE FOUND..I FOUND ARTICLES ABOUT THE ON GOING STEERING PROBS..DEALER TECH. TOLD ME THE SYMPTOMS I AM HAVING ARE NUMEROUS WITH SONATA OWNERS AND HYUNDAI HAS NO FIX FOR IT..I HAVE GOTTEN. THE CALL AS IN ANOTHER OWNERS WRITEUP AND WAS TOLD I WOULD BE CONTACTED IN 3/4 DAYS ...NOT YET..I WILL NOT ACCEPT LIVING WITH IT..IF HYUNDAI DRAGS THEIR FEET ON MY PROBLEM. I WILL PUT A LEGAL FOOT IN THEIR ASS.. Merle D Haight 6/16/11 I own a 2007 Azera. I love the car but have been to three dealerships and have yet to find a satifactory service department. If you want details contact me at 5706735581. Otherwise I will be going through channels to get satisfaction. Thank you. Merle J Noll NJ 6/17/11 I purchased a new Elantra, cash, at Freehold Dealership 2 weeks ago. I received notification from the dealer that my new plates, registration, and title were ready for pick up. I called MV first with a few questions. I then called the dealer questioning why I was not given a 4 year registration for the fees I paid. A salesman who took my call ended up hanging up on me. Rather than acknowledging that I'm upset and how he could try and rectify things, he hung up. I was so furious, I filed a complaint with Consumer Affairs. I'm still reeling with anger on how disgusting their sales force treats customers once they have the cash in hand. I will never, ever recommend this dealership to anyone. If I could rate a 0 rating, I would. Karen T - LI NY 6/19/11 I love my Tuscon; however, I agree with the negative statements regarding Hyundai service. I paid $600 for a full tune-up in Sept. 2010; this week my engine light came on and I went to a local garage; they put it on the computer in front of me and reported that I needed a tune-up! Another $600 for the exact same work that Atlantic Hyundai charged for (but obviously didn't do)only 9 months ago... Merle D Haight 6/21/11 You're right Hyundai is not responsive at all to problems and complaints. I have been thru 3 dealerships trying to find an acceptable service department without BS. The latest boondoggle is and issue with fading brakes and whining noise in front end after a total brake job (rotors, pads, caliper service). The problem is worse and was told after the fact that after market parts were used.(Simmon-Rockwell, Big Flats, NY) Prior to this I had the brake complaint at Fairfield Hyundai(Williamsport, PA) and was told the brakes were fine. My wife complained initially about the brake problem and when she complains about a problem with the car you'd beeter pay attention. She normally doesn't notice if sixteen lights are flashing on the dash and the gas guage is below empty and she can't get the car started. This is all after a problem from day one of a similar suspension problem in rt rear. They said it was a bad tire and replaced it. 40,000 miles later and three sets of tires plus a couple they finally decided to check rear suspension alignment. Low and behold they founf at least 2 axiis to be of by at least and inch. (My expense to buy the tires) Now I have a similar problem in the front with the brake fading issue and no cure in sight. I will echo previous reviews that I love the concept of the car and over all driving pleasure but with absolutly no confidence or ability to have my car taken car of. I will not but another Hyundai even tho I think they have one of the best cars on the road. Service accross the board sucks! There is much more to this story that space does not allow me to tell. If Hyundai cares and reads this call me @5706735581. deepali 6/9/11 made us fool on mileage, bought a brand new car in april 2011 now only giving 16, 17 miles per gallon very upset, hyundia elantra gls my car is free from loan I paid all all my hard work money. really upset, I don't know what will be my next step,I will tell everybody not to buy hyundia. Aquarius 6/9/11 I have just had a nightmare dealing with Giuffre Hyundai in Brooklyn... nine days of poor service, not fixing a warranty problem with the emissions dashboard light and a non-functioning gas gague (it's a 2008 Santa Fe with 44k miles on it, not much). Finally they replaced the fuel pump, but wasted hours of my time lying to me about the car being ready. After 48 hours it still failed inspection and they trashed the inside and outside of the car, leaving it covered with greasy handprints and black grease on light tan leather seats. I live 14 miles away and it is not easy to get to them for me. They were rude and uncaring, and couldn't keep their stories straight. Today I was told it would be ready in 20 minutes and when I commplained nearly 2.5 hours later, the service "manager" at the desk who had spent the previous hour fighting with one of their own people openly, threw my paperwork at me, told me I had an attitude problem, that's waht he gets for trying "to be nice" to me (after 9 days of incomplete work!), and I could "shove these papers up you a**." Nice way to speak to a woman who never once used bad language or was nasty, just frustrated. I finally rescued my car when it passed the inspection and will detail it myself rather than let them touch it again. I was considering getting a Genesis to replace my second old '97 car, but if I do, it sure won't be at Giuffre. I have owned cars and dealt with dealers and mechanics since 1969 and this was the single worst, most offensive experience I have ever had. LORRAINE PALUMBO 6/2/11 I HAVE A 2004 SONATA IN EXCELLENT CONDITION EXCEPT FOR THE LAST 3 YEARS MY AIR CONDITIONING HAS BLOWN OUT AND NATURALLY NOT COVERED UNDER WARRANTY NATURALLY NOTHING IS ALL BULL CRAP TO SELL A CAR SO FAR COST ME 700.00 AND NOW AGAIN HOT AIR THEY WANT TO CHARGE ME 800.00 AGAIN AND BULLCRAP I WONT GIVE YOU A DAM DIME ANYMORE I HAVE 73,000 MILES ON THIS CAR FIX THE DAM PROBLEM ONCE AND FOR ALL STOP BULLCRAPPING ITS FIXED AND YOU FOUND PROBLEM AND SO FAR IN 3 YEARS YOU HAVE NOT REFUSE TO PAY FOR ANY SERVICES FROM YOU. GET MECHANICS WHO KNOW WHAT THE HELL THEIR DOING HYUNDAI SERVICE CENTER ON ZEREGA AVE BRONX NEW YORK Sher 5/25/11 We bought a new 2010 Tucson. We put on only about 8,000 miles. Problem: Fuel Gage stayes on FULL and doesnt budge. When we attempt to put fuel in,, we can put only a few drops at a time. It will not take any more. We have no idea how full it is. (And, we know it's not even close to being full) Two dealerships said they blew out the fuel line. But said they couldn't fix it.???? We just brought it back again today. No change!!! The gage that tells you approx how many miles you have left.. Goes from 98 to 200..to 156..to 236... to any other # within the course of 2 miles. Also. Occasionally, the Gear sticks in "Neutral" and we have to release it with a screwdriver. I have owned quite a few Hyundai's and talked others into buying one. Now...... I'm not so sure I would buy another one after this aggrevation. What do you think could be wrong? PS: just a note: Do you know how many Dealers didn't know what the rear deflector was that was just recalled on my Tucson. Unbelieveable s 5/19/11 I agree we sould get the world out to all about the pour service. I have had nothing but problems with the Las Vegas Planet Hyundai service center. I've takem my 2007 Santa Fe to a service center and it ran great, until I took to Planet Hyundai to have the belts changed. Now I have been back there almost everyweek with belts skeeching, engine light on, vehicle not starting... I am physically limited and don't have the time, energy or money for their games or substandard service. I called yesterday to make an appt and requst loaner car the service rep said no problem. I arrived and was told there was no loaner car they discontinued the program. What? Since last night. I asked the receptionist for the corporate number and she gave me the number to Best western hotel. Insanity! That's all for now because they have my car back in their service center. Barbara 5/11/11 Just purchased a new Sonata (second Hyundai) - also had my sister purchase on the same day. Nothing but poor service, runarounds and flat out lies from every person we've had to deal with at Cerritos Hyundai. Totally regret doing business with them! Will never, ever go back, nor recommend them to anyone! This is the worst dealer we've ever dealt with! Bought car and turned in a lease vehicle on April 16 - today is May 11 and this fiasco is still not completed!! Everyone there putting the blame on everyone else. Not even the courtesy of returning phone calls. CLAUDE CARR 5/12/11 WENT TO CROWN HYUNDAI IN ST PETERSBURG FLORIDA TO PURCHASE A NEW CAR AND IT WAS THE WORST 6 HOURS I HAVE SPENT BUYING A CAR.I HAD A PREAPPROVED LOAN APPLICATION AND THE FINANCE PERSON ASK ME WHAT TO DO WITH IT,HE HAD NO CLUE.THEY TRIED TO ISSUE ME A TEMERARY TAG AND TOLD ME TO COME BACK IN 7 TO 10 DAYS TO GET MY TAG FROM THE TRADE IN, I SAID NO WAY.THE MANAGEROF THIS PLACE CAME IN THE SHOWROOM BELLOWING AT THE TOP OF HIS LUNGS THAT THE SALESMAN WERE NOT WORKING FAST ENOUGHINEVER DID GET THE ASSURANCE COMMITMENT THE IS RUNNING ON TV.THEY ARE RACKED INCOMPETENCE,NO QUALITY CONTROL,AND LEAST OF ALL NO CUSTOMER SERVICE,WHO KNOWS WHAT KIND OF SERVICE/MAINTENANCE THERE IS.TO ANYONE GOING TO THIS LOCATION-----BUYER BEWARE.CLAUDE CARR Sue L New York 5/12/11 I just bought a Santa Fe driving at night there seems to be curtain affect. The top half of your visual field is dark as if no lights are on and the bottom half is normal. Have been to two dealers and no help, I wonder if others have had that problem?? steven 5/8/11 discovery Hyundi scottsdlae AZ note to all be very careful at this dealer ship from the sales dept up and throught the sales manager ending up with to so called owner ,every thing is one huge lie ,trust no one there with you credit info ,watch your back &your money rember if they lie prior to the sale what do you think is going to happen after they have your money , that's a very scary thing to think about . Klight 4/29/11 Hyundai Motor of America will not honor warranties for transmissions or any part that they install that becomes defective. I have had my transmission and powertrain system replaced with refurbished parts while under warranty as follows: March 2006 refurbished transmission put in, september 2007 another refurbished transmission put in since the other one failed and almost caused a serious accident, along with that a new alternator was installed, september 2008 had to pay out of pocket for an alternator and battery to be installed (this happened a year later). Now Janury -now 2011 was told by Hyundai of Florin Road Sacramento that my transmission is no good again for the 4th time. Talk about unreliable. Hyundai does not own up to their faulty parts nor honors their warranty for parts replaced. This is fraud and they & embezzlement. BBB agent Rosa Tinoco at ext 211 filed my complaint and then dishonored it hours later stating I was out of warranty. What is a reasonable amount of attempts when it comes to transmissions and the safety of the driver and their family aged 1 yrs and up? Please do your best to fight Hyundai and get the 2003 Hyundai Accent and Transmission plus Powertrain parts recalled if you are having problems. You are not alone in this as some of these corporate companies want you to feel. Please fill out complaints with the Bureau of Automotive Repair, safercar.org or national highway safet and admin. to complain and other places to complian about this. Together we can fight them and win. You may also want to go to your local news stations and report this fraud & have them boradcasted. I would contact Mike Moore with the documentaries so he can show the USA what they do in the automotive agency and expose Hyundai. So write to Mike Moore about this and if we all write to him he will post it and they will shoot a documentary exposing the pan handling of Hyundai. I was not given the option to have the Lemon Law exercised with my vehicle and I was discriminated against by Hyundai. They are teh worst car manufacturers in America and I would not recommend them or buy from them again ever. I would actually buy a toyota. Tina 4/29/11 I have had countless problems with my Hyundai 2003 accent too. I bought it new but the transmission has wasted several times. Everyone should look into the national highway website and file complaints as well as the BAR. Write complaints and stand together on this bcuz big corporations like this only bully us. I talked to Hyundai and they did me over too. They would not like the same if they had a problem with their car. My father is the Judge and the Lawyer so this case is a done deal. Don't mess with a child of God bcuz you will get defeated. I curse Hyundai and hope they have a greater fall and decline than Toyota and any other car company that has graced this earth!! Michael Selinger - Hyde Park, NY 4/25/11 The 2009 Accent is fine. The dealer is a dishonest thief who couldn't even do a proper oil change. Hyundai Motor Finance SUCKS. And despite their website saying that customer satisfaction is their highest priority.....don't believe it! No one at the Corporate level cares. They're riding high now, but every dog has it's day. GM was riding high when I was a kid....but they found out what happens (eventually) when you boff the customer. They DON'T COME BACK! Henderson Hyundai Unethical! 4/9/11 Henderson Hyundai failed to honor my warranty, a recall notice, and the contract! Unethical! mohsen 4/10/11 i want to get website:ccc.hyundai-motor with user & pass.please help me Wendy Cox 4/5/11 LADIES (and gents) BEWARE!!!! Hello, my name is Wendy. I'm a 48 year old single mom as well as 48 year old resident of Las Vegas. I bought my Hyundai in April, 2004. Only 6 miles (give or take). I was a very happy camper as anyone would be buying a new car. Lets face it, It takes minutes to select a car and about 3-4 hours to get the process done... not always the most entertaining hours spent. Now going back to my TEEN years, many many years ago. lol.. I learned the hard way that you MUST put more than just gas in a car.... forgot to check oil! So you can imagine, once I got this car, I was determined to take care of it. over the last 6 years I've changed the oil EVERY 3-4 months or, whatever the mileage recommendation stated. For SIX FAITH FULL YEARS!!!! I did whatever Terrible Herb st recommended me to to. Be it a filter,transmission fluid ext.... I did it all. SO I THOUGHT...... Here's where it hurts..... I get lay'd off from work, then quit smoking (4/24/11 will be 1 yr) yea!!!then break my leg. I then fall into tears when I get on the scale and see that I have gained 115 lbs. :-( WOW.... How could it get worse... so as I'm trying to get over my pity party, I decide that I am just going to go put in resumes even at places or positions I'm over qualified for. Cant take much more. Well, low and behold, as hard as it was to keep up my payments, I FINALLY paid off my car. But wait, less than 30-days go by and my transmission went out. WHAT? well, thank goodness I bought a Hyundai. 10-year warranty so I'll be OK. NOT!!!!!!! I called Henderson Hyundai where I bought the car and the Manager or repairs Say's my entire warranty is VOID because I failed to do a transmission flush at 60,000 miles...???????????? ARE YOU SERIOUS.... Well, through lots of praying and phone calls I'm STILL WITHOUT A CAR.... I DON'T HAVE $1800.00. SO LADIES (and gents) PLEASE PLEASE BEWARE THAT THEY GIVE YOU THREE THICK BOOKS. AND TRUST ME, YOU JUST ABOUT NEED A LAWYER TO INTERPRET....... VERY UNHAPPY and stranded Hyundai buyer ! Wendy L. Cox One of the deep secrets of life, is that all that is really worth doing, is what we do for others. Gordon Hall 4/6/11 In December 2010, we bought our 3rd new Hyundai vehicle, a 2011 Tucson. The only rebate available on it was the College Grad rebate of $400. My wife qualified for being that she had gone back to school later in life to get a degree in health records and is to graduate in June 2011. We had the college submit all the required documents to evidence this. The dealership says they submitted to Corporate but they did not like the format so we had the College resubmit to Corporate Consumer Affairs. After many months now of followups and run arounds from Consumer Affairs and broken promised of call backs and explaining why or why not they will not honor the rebate, they have tossed the matter back to the Dealer Sales Manager. The Sales Manager has previously told us "good luck" when dealing with Consumer Affairs in the first place since they seem to have a poor track record on getting anything thru them. It now appears that our only recourse is to file a claim in small claims court and to NEVER, EVER, buy another one of their vehicles and to bad mouth their products and customer support (lack of) at ever chance we get and to sell this car off at soon as possible to be rid of it just for the principal that they did not honor this damn small rebate!!! Mr. Rene M Depot 3/26/11 OH MY GOD ARE YOU KIDDING ME!!!! We have never had such an awful experience like this in our lives. No matter what the situation is customer service should always talk in a professional manner. To make a very long story short they have been calling us swearing at us harassing us,degrading us, VERY UNPROFESSIONAL. We simply stated that to please contact our Attorney if you have any questions and that we are just following his advice, we are only trying to know our rights, well they refuse to stop calling us and be professional, we only want things done correctly, they demand we do what they tell us what to do. They continue to threaten us and use Profanity. harrassment..defamation of me my wife and attorneys character. Bullying by threatening to tow car. Complete disreguard for professionalism . Police will be present during transaction to avoid anymore abuse to me or my wife. This experience has been a complete nightmare. Karen 3/27/11 I have been buying hyundais since i have had my license and never have had a problem until now. i am completly pissed. The service department is absoluetly appalling. I am about to start a picket out in front of the dealership. if anyone is interested in doing a giant picket at every dealership we have issues with and call the news i am all for it. Hyundai needs to get what is coming to them LEA RENSHAW 3/27/11 PRESTON FORD HYUNDAI, SHARON, PA. WE PURCHASED A 2010 HYUNDAI SANTA FE IN NOVEMBER OF LAST YEAR, WE REALLY LIKE THE CAR EXCEPT FOR THE HEAD LIGHTS WHEN USING THE LOW BEAMS INSTEAD OF THE LIGHTS REFECTING APPROX 60 FEET IT ONLY REFLECTS 25 FEET THE PROBLEM IS I TRAVEL BACK ROADS WITH HILLS AND SHARP CURVES AND NO STREET LIGHTS, WITH THE LOW BEAMS ON IT ONLY REFLECTS HALF THE DISTANCE OF A NORMAL HEADLIGHT THIS CAUSES A SHADOW ON THE WINDOW WHICH SEEMS TO MOVE UP AND DOWN THIS IS VERY DANGEROUS AND CAN CAUSE AN ACCIDENT. THE HYUNDIA DEALER SHIP WILL NOT DO ANYTHING ABOUT THIS PROBLEM, THEY SAY IT IS THE NEW HEAD LIGHTS THAT COMES WITH THE CAR WHICH IS TO HELP ON COMING CARS SO THAT THE LIGHT IS NOT TO BRIGHT FOR THEM. WE TALKED TO THE GENERAL SALES MANAGER ABOUT THE PROBLEM AND MADE AN APPOINTMENT FOR THAT EVENING THAT NEVER HAPPENED, HE WAS TO BUSY, HE SENT A SALES MAN TO LOOK AT THE PROBLEM, THE BOSS SON SAW THE PROBLEM AND THEY SAID THEY WOULD GET BACK TO US NEVER HAPPENED, A NEW SALESMAN CONTACTED US AND WE MADE HIM AWARE OF THE PROBLEM AND HE AS GOING TO GET BACK TO US, NEVER HAPPENED. Julie K- Wisconsin 3/17/11 I currently drive a 2009 Hyundai Sonata, love the car! However the customer service beyond poor and has left a very poor impression. Since October I have had my car in for the transmission to be looked at 6 times. All 6 times I was told they can't find an issue and they were unable to proceed until they could prove the malfunction. It was clear there was a problem but each time we would bring the car in they would be rude and turn us away. It goes beyond that though, they lied to us for sure once if not more. They stated they called corporate for help since they were not finding an issue with my car. They had the mechanics reset all the computers to see if that would fix the issue. The employee then told us when we were there to pick the car up that they had driven it 3x and it was set to go. The first thing when I got into the car to put it in drive, the acceleration pedal did not work, which proved they did not take the car out for a drive or three drives as stated. A day later I drove the car and the same issue was going on with the transmission. We took the car in last week AGAIN and I stated I would like to drive the car with my husband in the car with the mechanic. They complied and the car did exactly what we have been explaining for the last 6 months that they supposedly could not duplicate.... Finally they called us stating that they would replace the transmission!! But they did not mention this would be a remanufactured transmission with only a 20,000mile, 12 month warranty. I drive 120+ miles a day for my job so that means this warranty will be up in 5 months. How is this fare to a customer that has a two year old vehicle? When we questioned this they said no warranties will pay for a new transmission they are all remanufactured. They then told us my vehicle would be done on Friday 3/18/11 and we find out today the transmission never came through FedEx and it wouldn't be here until Monday 3/21/11 and they would like to keep my vehicle. They were not even going to give me a loaner until my husband stepped in stating they need to do something for the inconvenience. As you can see this has been a very long, drug out and very (to be polite) frustrating process. I will NEVER recommend Hyundai!!! Betty Tibbs 3/18/11 Well I bought an Elantra back in 2004 had like 3,000 miles on it, and now it has like 168,000 miles on it and it still drives good.I am just starting to put some money on it. I love my Elantra. It sure has been a great car for me. I will always buy my cars from Hyundai. Daniel Kimball. 3/22/11 Well let me say something here. If you take your car to a dealership for a oil change then your the dumb person for doing it. I'm a ASE mechanic and I worked at dealerships. So there only good for warranties. With that said. I'm 100% proud of my 2000 Elantra. Lets see have over 200k on it. Stills runs good. I get 35 mpg average city and highway. 42 mpg highway only. Oh I also need to mention the car was also in 4 accidents. 1. Snowplow right rear quarter panel. 2. Rear ended a van. 3. Same as 2. 4. Took a full size chevy tahoe in back. Yes it still drives straight as an arrow. So don't bash or say bad things about Hyundai's ill keep buying one. So its not the cars fault you don't drive them right. Read the manual on how to drive the car. Keep up the good work Hyundai. I would like you to see my car. I would trade it in. But can't do car payments right now. so anyone want to say anything to me. My email is kimball7869@yahoo.com Andrea Fonseca Las Vegas Nevada 3/16/11 I just bought a 2011 Hyundai Sonata on March 7, 2011. We have had to bring it in for service 5 times already!!! The worst part is we are told to bring the car in on a certain day because that is when the part will be there. Nobody has the decency or courtesy to call us to let us know the part is not there yet. We don't find this out until we are at the service department. This has happened several times. I haven't even been able to really drive MY NEW CAR yet. I am going to file a complaint and take my story to Channel 13 Investigates. This is the worst experience with customer service or buying a new car I have ever experienced. I am very dissatisfied with Hyundais lack of customer service and courtesy. I cannot even imagine running a business with this lack of concern for you customers. Especially when their car is NEW. James Allison 3/12/11 I am still dealing with my Hyundai problems so I don't want to say anything specific but how about we all start at twitter campaign. That moves the news faster than anything! Kevin H in Albany, NY 3/11/11 Part 2 He asked for 24 hours to become familiar with our situation since knew nothing about it and suggested any peace offering was unlikely since they don't make money on car sales. When he got back to my wife he said that when you buy a car "You live by the sword, you die by the sword". INSENSITIVE INDEED!!! Now I know that insurance did what 'they do': pay out fair market value but there's an issue here, I think. And Hyundai refuses to see the distinction between what must be done (insurance company payout) and the "right thing to do". I wasn't asking them for a $22,000 car for free, but their refusal to "do the right thing" is deplorable. The dealer told me to take it up with HyundaiUSA and HyundaiUSA said this was a dealer issue. My claim with HyundaiUSA is now 8 weeks old and I am now told that they need more information and once received, the will review the claim within another 4 weeks. I can't imagine what else they need: I send them a file almost 2" thick. I've since moved on and bought another vehicle - not a Hyundai. Suggestions, comments? Like David Smith (see 1/31/11 posting above) I too have gone from advocate to disgruntled and let every dealership I subsequently walked into know about my experience with this dealer and the parent organization. Kevin H in Albany, NY 3/11/11 Albany, NY After 17 months, my 2009 Sonata had an issue when decelerating: it lurched at 20 mph. My dealer, Lia Hyundai, indicated that this problem was covered by a Technical Service Bulletin. After bringing it in for the third time (27,000 miles) they determined that the transmission should be replaced. They had the car for a week and I was provided with a 2011 loaner (NICE CAR!!). On January 10th, the loaner was returned and my wife left the dealer's service department at 5:00 pm. At 5:10, only 5 miles from the dealer, the car went on fire while being driven and was deemed totaled by my insurance company. Luckily my wife escaped physical injury - but she remains a bit jittery to this day. The dealer admitted no wrongdoing and offered me a 2011 Sonata at $1000 below invoice as instructed by their controller - I was told. I felt this was insufficient and was offended that I had to "do the negotiation dance". The dealer referred me their business office. This family owned business owns about 15 dealerships (multiple brands) and after about 6 attempts to contact the controller I sat in his lobby until he saw my wife and me. He sat cross armed and said that they had no obligation since insurance gave me book value - regardless of whether the problem was faulty service, a faulty replacement part or a manufacturer's defect in the vehicle itself. I did mention that I wouldn't ask them to admit any legal culpability in writing if they were reasonable. SD 3/8/11 DO NOT BUY A CAR FROM PRESTON HYUNDAI THEY DO NOT STAND BEHIND THERE VEHICLES. I GOT MY CAR SERVICED UNDER WARRANTY IN AUGUST FOR A TIMING BELT NOW 5 MONTHS LATER MY ENGINE HAS BEEN DESTROYED. THEY TOLD ME I NEED A NEW ENGINE AND WAS NOT CAUSED BY THE PREVIOUS WORK THEY DID ON MY ENGINE. TO FIND OUT WHEN I TOOK IT SOMEWHERE ELSE TO BE FIXED THE MECHANIC SAID THE TIMING BELT WAS OFF ACCORDING TO THE COMPUTER READINGS FROM MY CAR AND THIS IS WHAT CAUSED THE DAMAGE TO THE ENGINE. OF COURSE HYUNDAI WILL NOT DO ANYTHING ABOUT IT AND I STILL OWE ALOT OF MONEY ON MY CAR AND HAVE TO REPLACE ENGINE. MY CAR IS ONLY 4 YEARS OLD.I WILL NEVER BUY ANOTHER CAR FROM THEM AGAIN. THEY ONLY WANT TO HELP YOU WHEN YOU ARE PURCHASING A VEHICLE FROM THEM AND THEY ARE GOING TO MAKE MONEY.OTHERWISE THEY DONT CARE!!!!!! James Kennedy 2/23/11 NJ dealers are grossly uneducated about the cars they represent.All we wanted was a Tuscon Limited with silver exterior, nav, and black/brown interior.At each dealer we were told that they have exactly what we want. NONE OF THE DEALERS HAD THE CAR THEY SAID THEY HAD. You think one could be locared...... If this is the way they operate...No thanks for me and my family. David Smith 1/31/11 I was a big fan of Hyundai. I am a doctor and in the physicians parking lot my Azera was surrounded by BMWs, Lexus and Mercedes.I was always defending my choice of Hyundai, but no more.I brought my car back from routine service and some minor recommended work with car dripping oil (more like pouring out). After we picked it up the first time it beagan smoking like a chimney before we got a mile from the dealership and returned only to be told that it was just some oil spilled. To make a long story short, it still is in shop, dripping oil. I sold traded it in for a Toyota sight unseen, disclosing to Toyota what happened. I also traded my son's Tucson in. I will never buy a Hyundai again. I gone from advocate to disgruntled and will let everyone know about it. Jorge Pinos. 1/18/11 Got car brand new with 30 miles in odometer, @ 1500 miles dealer replaced tranny under warranty because of grinding gears on 2nd and 3rd gear, after several trips to the dealer tranny still grinds, tried to talked to consumer affairs and so far no responce, do your research before buying this car, this is not an isolated problem many customers complaining with the SAME issue and Hyundai so far have not find a fix for the problem. This is from the 2010 brochure: Triple-cone synchronizers on first through third gears help ensure smooth and durable shifting, whether you’re headed up or down through the gears." Smooth??? No way it is smooth, my 2001 honda civic sounds better than this car, durable??? my tranny lasted only 1500 miles. This is just for them to sell you the car, then once you get it they will ingnore you Bobbie Decker 1/24/11 Hyundai puts defective parts in their vehicles and then don't issues the recalls to everyone. When the part breaks you have to pay for all towing to get their CRAP fixed. Nice business practices Hyundai. I will NEVER purchase from you again. Donna McNees 1/25/11 DO NOT LET HYUNDAI SERVICE YOUR CAR!!! I took my new Hyundai Elantra Special Edition for the first 3000 mile oil change and service on Saturday. The engine ran out of oil Monday morning on the way to work. It is ruined. I expect to have the car replaced. They are dragging their heels on doing anything about it. The dealer is Round Rock Hyundai Owned by Penske Automotive. The Hyundai Regional Service Manager Don Fowler said there was nothing Hyundai could do about it, except call the dealer and tell them that I am unhappy. April Hutchison 12/19/10 I do not own a Hyundai but know people who have a say they are great vehicles. However I will never know, because I would not want to an anyway contribute to anymore of those hideous Christmas commercials! Do yourselves a favor and fire your advertising company! I promise you they are doing more harm than good. I mean really. I actually got out of bed, went to my phone, searched the internet just to express this... Jeff Bell 12/13/10 Elizabeth Smith-- I purchased a 2011 Sonata and had transmission problems from the beginning. They put in a reman transmission and in the process someone took my car for 117 miles, scratched my hub cap, put a scratch in my dash that will not come out and are now saying they don't know how this happened to my vehicle because they did not do it. I have been told my case is with the higher ups and should be receiving a phone call. It has been over a month and NOBODY contacted me. I have tried over a dozen times and still nothing. We are in the process of hiring an attorney and contacting the news media. Good luck.. Debbie Davis 12/6/10 I purchased a NEW 2010 Hyundai Coupe. I've had it about a month. The inside button for the flashers flashes constantly and the rear window defogger does not work. Hydundai blames the fogger on the window tint that the company they use put on it. I called several different tint companies about tint and none of them have ever heard of or used a tint that caused the defogger not to work. The service department then told me that the grid had been cut. The tint company could not find a cut in the grip. Today the service department (Larry at Red Hoagland Huyndai in Winter Haven Florida) told me that he knew for a fact that the grid had not been cut. He went on to tell me that he has lived in Florida since 1962 and has NEVER had to use a rear window defogger. He's waiting for corporate to tell him to replace the window "because it's very expensive". I paid cash for a car that cost over $32K, isn't that expensive. Brooke 11/27/10 I must agree with shel. While I like my Hyundai Elantra, the service is terrible. At my local WV dealership, they are also extremely rude. They had my car 5 weeks. It was warranty work. They never called me with an estimate prior to repair (I didnt know it was warranty at the time). After two weeks I called to check the status of the repair and was told the car was sent to a body shop. Not sure why, I had an axle issue. For the next three weeks I contacted them several times only to be told it wasnt ready. They would not give me the name of the body shop. My car was now held hostage! I finally got the car back and it has more problems now than what it originally went to the shop for. My steering wheel was put back on sideways, making it hard to drive and impossible to use the cruise control. The horn also doesnt work anymore. When I contacted the dealership regarding these problems, the service department was very nasty and told me to never bring my car back. In WV, these dealerships are few and far between. Now where do I go for warranty work? I reported the dealership to the BBB regarding customer service and I am still waiting for a response. Elizabeth Smith 11/14/10 I am not happy with my 2010 Hyundai Sonata. I purchased this vehicle in February of this year for the purpose of having a dependable, reliable vehicle to go and come to Chemo treatments and doctor visits, as I was diagnosed with Colon Cancer in January. I have had this vehicle for 9 months and it has been in service center 5 different times. This is a brand new vehicle and I should not be having these type of problems. It started out with a sensor needing replaced, then escalated to a larger problem to the point where they re-wired the entire vehicle. I contacted Corporate and have a case number but am not getting any satisfaction. My family and I are repeat customers, this is not the first Hyundai I've owned, but it is the first one that has given me so many problems. This vehicle is a LEMON. On the last service to the vehicle I was told that they could not guarnatee that it was fixed as they did not find the actual issue, just did what Tech Support told them to. I don't want the vehicle anymore as I don't trust it. I have told them I wanted it swapped out but no one will get back with me. Whenever I call I get told repeatedly that my case has been forwarded to higher personnel and that someone will get back to me in 3 to 4 days but never do. I am at the point to where I am going to get an attorney and go to the media. Hyundai has nothing on customer service! Hildegard Adams 11/12/10 I am not happy with my 2009 Sonata. When I first purchased the car, it ran great, but after we started getting the regularly recommended services, it developed a problem. It has ongoing, intermittent problems with the gear shifts and problems with the computer programs related to the transmission. The service center people in Albuquerque are nice but they seem to be unable to solve the problem and unfortunately, I need to make time every few weeks to take the car in. I have recently filed a complaint with the Better Business Bureau. I like the car and wish this weren't happening. But since the car only has about 25,000 miles, it does not bode well for the future. I'm convinced their cars come with the charming XM radio so you can get distracted from the engine problems. Based on my experience, I would not recommend purchasing a Hyundai to anyone. Ian Burns 11/3/10 To: Shel Basch, Take your car to another service center if you don't like that Hyundai store. And Don't bash the car because the service sucks. FYI you don't have to take it to Hyundai for anything OTHER THAN warrantee work. shel basch 7/27/10 Let me tell you guys, you have some scam going on. The product you sell is fine, the price of vehicles is fine. But your service centers suck!!!!! EVERY TIME I bring my car in for scheduled service it costs an arm and a leg. You service people try and scare you with the crap, that "well if you don't do the services, the warranties will not cover. For what I have paid for service in the past 6 years I have owned the car, I could have replaced the WHOLE car. The service people I deal with (at hyundai of valley stream n.y.) Are a nasty, curt, bunch of ass holes. I know my complaints won't matter in the least to you, but let me tell you, I am looking at a car for my daughter and there is no way in hell that I will EVER purchase another hyundai. I like the car, but I dislike your service dept so much that I would NEVER puchase another vehicle from you. And believe me, I tell the same to everyone I know who is looking for a car.I know this is falling on deaf ears but I fell you need to know!!!! Page 1   Page 2   Page 3   Page 4   Page 5   Page 6   Page 7   Page 8     Write A Review For Hyundai Motor America Corporate Headquarters Note: This is not to be used to contact Hyundai Motor America Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Hyundai Motor America. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. Your Name Your Rating (5 Stars) Best (4 Stars) Better (3 Stars) Good (2 Stars) Fair (1 Stars) Poor

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